Netgear N300 Wireless Router Wnr2000 Users Manual WNR2000v4 User

WNR2000-100FSS to the manual 419568e0-7d58-4fbb-a82b-1ffa176fae3b

2015-01-24

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350 East Plumeria Drive
San Jose, CA 95134
USA
February 2014
202-11229-02
N300 Wireless Router WNR2000v4
User Manual
2
N300 Wireless Router WNR2000v4
Support
Thank you for selecting NETGEAR products.
After installing your device, locate the serial number on the label of your product and use it to register your product at
https://my.netgear.com. You must register your product before you can use NETGEAR telephone support. NETGEAR
recommends registering your product through the NETGEAR website. For product updates and web support, visit
http://support.netgear.com.
Phone (US & Canada only): 1-888-NETGEAR.
Phone (Other Countries): Check the list of phone numbers at http://support.netgear.com/general/contact/default.aspx.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc.
and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice.
© NETGEAR, Inc. All rights reserved.
3
Contents
Chapter 1 Hardware Setup
Unpack Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Position Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Cable Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Verify the Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 2 Getting Started with NETGEAR genie
Router Setup Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Use Standard TCP/IP Properties for DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Gather ISP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Wireless Devices and Security Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Types of Logins and Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
NETGEAR genie Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Use NETGEAR genie after Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Upgrade Router Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Router Dashboard (Basic Home Screen) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Change the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Password Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Add Wireless Devices or Computers to Your Network . . . . . . . . . . . . . . . . . . . . 22
Manual Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Wi-Fi Protected Setup (WPS) Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Chapter 3 genie Basic Settings
Internet Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Internet Setup Screen Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Basic Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Wireless Settings Screen Fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
WPA-PSK, WPA2-PSK, and WPA-PSK + WPA2-PSK Mixed Mode. . . . . . . . 30
WPA/WPA2 Enterprise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
WEP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Attached Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Guest Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
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N300 Wireless Router WNR2000v4
Chapter 4 genie Advanced Home
Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
WPS Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
WAN Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
WAN Setup Screen Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Default DMZ Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Change the MTU Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
LAN Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
LAN Setup Screen Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Manage the DHCP Server on the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Set Up Address Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
QoS Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Wi-Fi Multimedia Quality of Service for Wireless Traffic . . . . . . . . . . . . . . . . 54
Quality of Service Priority Rules and Internet Access. . . . . . . . . . . . . . . . . . . 54
Bandwidth Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Chapter 5 Security
Keyword Blocking of HTTP Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Exempt a Computer from Blocking and Logging . . . . . . . . . . . . . . . . . . . . . . . 64
Block Services (Port Filtering). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Schedule Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Security Event Email Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Allow or Block Access to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
View or Add Allowed Devices Not Connected to the Network . . . . . . . . . . . 71
View or Add Blocked Devices Not Connected to the Network . . . . . . . . . . . 72
Chapter 6 Administration
Upgrade the Router Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
View and Configure Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Manage the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Back Up Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Restore Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Chapter 7 Advanced Settings
Advanced Wireless Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Advanced Settings for Your Wireless Network. . . . . . . . . . . . . . . . . . . . . . . . . 81
Set Up a Wireless Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Set Up the WPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Set Up a Wireless Card Access List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Wireless Access Point (AP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Wireless Distribution System (WDS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Set Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Set Up a Repeater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
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N300 Wireless Router WNR2000v4
Port Forwarding and Port Triggering Configuration Concepts. . . . . . . . . . . . . . 92
Remote Computer Access Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Port Triggering to Open Incoming Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Port Forwarding to Permit External Host Communications . . . . . . . . . . . . . . 94
How Port Forwarding Differs from Port Triggering. . . . . . . . . . . . . . . . . . . . . 95
Set Up Port Forwarding to Local Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Add a Custom Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Edit or Delete a Port Forwarding Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Application Example: Make a Local Web Server Public . . . . . . . . . . . . . . . . . . 98
Set Up Port Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Universal Plug and Play. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
IPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Requirements for Entering IPv6 Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . 110
IPv6 Auto Detect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
IPv6 Auto Config. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
IPv6 6to4 Tunnel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
IPv6 Pass Through. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
IPv6 Fixed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
IPv6 DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
IPv6 PPPoE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Traffic Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Chapter 8 Monitoring
Router Status and Usage Information Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Router Information Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Internet Port Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Connection Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Wireless Settings Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Guest Network Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Chapter 9 Troubleshooting
Quick Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Sequence to Restart Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Check Ethernet Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Wireless Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Troubleshoot with the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Power LED Is Off or Blinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Power LED Stays Amber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
All LEDs Remain Lit after Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Internet or LAN Port LEDs Are Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Wireless LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
The WPS (Push 'N' Connect) Button Blinks Amber . . . . . . . . . . . . . . . . . . . . 132
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N300 Wireless Router WNR2000v4
Cannot Log In to the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Cannot Access the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Troubleshoot Internet Browsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Troubleshoot a PPPoE Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Wireless Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . . . . . 136
Test the LAN Path to Your Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Test the Path from Your Computer to a Remote Device . . . . . . . . . . . . . . . . 137
Appendix A Supplemental Information
Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Index
7
1
1. Hardware Setup
Get to know your router
If you have not already set up your new router using the installation guide that comes in the box,
this chapter walks you through the hardware setup. Chapter 2, Getting Started with NETGEAR
genie, explains how to set up your Internet connection.
This chapter contains the following sections:
•Unpack Your Router
•Hardware Features
•Position Your Router
•Cable Your Router
•Verify the Cabling
For more information about the topics covered in this manual, visit the support website at
http://support.netgear.com.
Firmware updates with new features and bug fixes are made available from time to time on
downloadcenter.netgear.com. Some products can regularly check the site and download new
firmware, or you can check for and download new firmware manually. If the features or behavior
of your product does not match what is described in this guide, you might need to update your
firmware.
Hardware Setup
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N300 Wireless Router WNR2000v4
Unpack Your Router
Open the box and remove the router, cables, and installation guide.
Ethernet cable Power adapter
N300 Wireless Router
Figure 1. Package contents
Your box contains the following items:
•N300 Wireless Router WNR2000v4
•AC power adapter (plug varies by region)
•Category 5e (Cat 5E) Ethernet cable
•Installation guide
If any parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the
carton and original packing materials, in case you need to return the product for repair.
Hardware Features
Before you cable your router, take a moment to become familiar with the label and the front
and back panels. Pay particular attention to the LEDs on the front panel.
Hardware Setup
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N300 Wireless Router WNR2000v4
Front Panel
The router front panel has the following status LEDs and button:
WPS button and LED
LAN LEDs
Wireless LED
Internet LED
Power LED
Figure 2. Front panel
Table 1. Front panel LED descriptions
LED Description
Power • Solid amber. The unit is starting up after being powered on.
• Solid green. The power is on, and the router is ready.
• Blinking amber. A firmware update is in progress.
• Blinking green. The firmware is corrupt.
• Off. Power is not supplied to the router.
Internet • Solid amber. The IP address has not been acquired.
• Solid green. An IP address has been received; ready to transmit data.
• Off. No Ethernet cable is connected between the router and the modem.
Wireless • Solid blue. The wireless radio is operating.
• Off. The wireless radio is off.
Hardware Setup
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N300 Wireless Router WNR2000v4
LAN ports
1–4 • Solid green. The LAN port has detected a 100 Mbps link with an attached device.
• Solid amber. The LAN port has detected a 10 Mbps link with an attached device.
• Off. No link is detected on the LAN port.
WPS • Solid green. Indicates that wireless security is enabled.
• Blinking green. The router is attempting to use WPS to add a wireless device or computer to
the wireless network.
• Blinking green rapidly for about 5 seconds. WPS has failed to add a wireless device or
computer.
• Blinking green rapidly and continuously. The router is in stuck in the temporary AP setup
locked state. For more information, see The WPS (Push 'N' Connect) Button Blinks Amber on
page 132.
• Off. No WPS connection exists.
Table 1. Front panel LED descriptions (continued)
LED Description
Hardware Setup
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N300 Wireless Router WNR2000v4
Back Panel
The back panel has the following buttons, ports, and connector:
WiFi On/Off button
Restore Factory Settings button
LAN ports
Internet port
AC power connector
On/Off button
Figure 3. Back panel
Table 2. Back panel button, port, and connector descriptions
Port or Button Description
WiFi On/Off button Turns the wireless radio in the router on or off.
Restore Factory Settings button Press and hold this button for about 7 seconds to reset the router to its
factory default settings.
LAN ports Four local area network (LAN) 10/100 Mbps Ethernet ports for connecting the
router to your local computers.
Internet port Ethernet port for connecting the router to a cable broadband modem or DSL
broadband modem. The Internet port is also referred to as the WAN port.
AC power connector AC power connector to connect the power adapter to the router.
Power On/Off button Turns the router on or off.
Hardware Setup
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N300 Wireless Router WNR2000v4
Label
The label on the back panel of the router shows the default login information, default WiFi
network name (SSID), network key (also referred to as wireless network password or
passphrase), serial number, MAC address, and other information.
Figure 4. Label on the back panel
For information about restoring factory settings, see Factory Settings on page 140.
Position Your Router
The router lets you access your network from virtually anywhere within the operating range of
your wireless network. However, the operating distance or range of your wireless connection
can vary significantly depending on the physical placement of your router. For example, the
thickness and number of walls the wireless signal passes through can limit the range. For
best results, place your router:
•Near the center of the area where your computers and other devices operate, and
preferably within line of sight to your wireless devices.
•So it is accessible to an AC power outlet and near Ethernet cables for wired computers.
•In an elevated location such as a high shelf, keeping the number of walls and ceilings
between the router and your other devices to a minimum.
•Away from electrical devices that are potential sources of interference, such as ceiling
fans, home security systems, microwaves, computers, or the base of a cordless phone or
2.4 GHz cordless phone.
•Away from any large metal surfaces, such as a solid metal door or aluminum studs. Large
expanses of other materials such as glass, insulated walls, fish tanks, mirrors, brick, and
concrete can also affect your wireless signal.
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N300 Wireless Router WNR2000v4
To prepare your router for installation:
1. Carefully peel off the protective film covering both sides of your router.
2. Remove the protective film covering the front panel of the router.
3. Place your router in a suitable area for installation (near an AC power outlet and accessible
to the Ethernet cables for your wired computers).
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N300 Wireless Router WNR2000v4
Cable Your Router
The installation guide that came in the box has a cabling diagram on the first page. This
section describes how to connect the router, the computer, and the cable or DSL broadband
modem, and provides detailed illustrations.
1. Turn off and unplug the cable or DSL broadband modem. If your modem has a backup
battery, remove it as well.
2. Locate the Ethernet cable (1) that connects your computer to the modem.
1
2
3. Disconnect the cable from the modem (2). You will connect it to the router later.
4. Locate the Ethernet cable that came with the NETGEAR product. Securely insert the
Ethernet cable into your modem and into the Internet port of the router.
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15
N300 Wireless Router WNR2000v4
5. Locate the cable you removed from the modem in Step 3. Securely insert that cable into a
LAN port on the router such as LAN port 4.
Your network cables are connected, and you are ready to start your network. It is important
that you start your network in the correct sequence:
1. First, power on the modem.
2. After the modem finishes starting up, power on the router. Turn on the router by pressing
the Power On/Off button on the back.
Verify the Cabling
Verify that your router is cabled correctly by checking the router LEDs:
•The Power LED is solid green when the router is turned on.
•The Wireless LED is solid blue.
•The Internet LED is solid green. If it is not, make sure that the Ethernet cable is
securely attached to the router Internet port, and that the modem is powered on.
• The LAN LEDs (1 through 4) are solid green or solid amber for any computers cabled
to the router by an Ethernet cable.
16
2
2. Getting Started with NETGEAR
genie
Connect to the router
This chapter explains how to use NETGEAR genie to set up your router after you complete
cabling as described in the installation guide and in the previous chapter in this book.
This chapter contains the following sections:
•Router Setup Preparation
•Types of Logins and Access
•NETGEAR genie Setup
•Use NETGEAR genie after Installation
•Upgrade Router Firmware
•Router Dashboard (Basic Home Screen)
•Change the Password
•Password Recovery
•Add Wireless Devices or Computers to Your Network
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Router Setup Preparation
You can set up your router with NETGEAR genie automatically, or you can use the genie
menus and screens to set up your router manually. However, before you start the setup
process, you need to have your ISP information on hand and make sure the laptops,
computers, and other devices in the network have the settings described here.
Use Standard TCP/IP Properties for DHCP
If you set up your computer to use a static IP address, you need to change the settings so
that it uses Dynamic Host Configuration Protocol (DHCP).
Gather ISP Information
If you have DSL broadband service, you might need the following information to set up your
router and to check that your Internet configuration is correct. Your Internet service provider
(ISP) should have provided you with all of the information needed to connect to the Internet.
If you cannot locate this information, ask your ISP to provide it. When your Internet
connection is working, you no longer need to launch the ISP’s login program on your
computer to access the Internet. When you start an Internet application, your router
automatically logs you in.
•The ISP configuration information for your DSL account
•ISP login name and password
•Fixed or static IP address settings (special deployment by ISP; this is rare)
Wireless Devices and Security Settings
Make sure that the wireless device or computer that you are using supports WPA or WPA2
wireless security, which is the wireless security supported by the router. For information
about the router’s preconfigured security settings, see Basic Wireless Settings on page 27.
Types of Logins and Access
There are separate types of logins that have different purposes. It is important that you
understand the difference so that you know which login to use when.
•Router login logs you in to the router user interface from NETGEAR genie. For more
information, see Use NETGEAR genie after Installation on page 18.
•ISP login logs you in to your Internet service. Your service provider has provided you
with this login information in a letter or some other way. If you cannot find this login
information, contact your service provider.
•Wireless network login. Your router is preset with a unique wireless network name
(SSID) and password for wireless access. This information is on the label located on the
back of your router.
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NETGEAR genie Setup
NETGEAR genie runs on any device with a web browser. It is the easiest way to set up the
router because it automates many of the steps and verifies that those steps have been
successfully completed. It takes about 15
minutes to complete.
To use NETGEAR genie to set up your router:
1. Turn the router on by pressing the Power On/Off button, if not done yet.
2. Make sure that your device is connected with an Ethernet cable to your router.
3. Launch your Internet browser.
•If this is the first time you are setting up the Internet connection for your router, the
browser automatically goes to http://www.routerlogin.net, and the NETGEAR genie
screen displays.
•If you already used NETGEAR genie, type http://www.routerlogin.net in the
address field for your browser to display the NETGEAR genie screen. For more
information, see Use NETGEAR genie after Installation on page 18.
4. Follow the onscreen instructions to complete the NETGEAR genie setup.
NETGEAR genie guides you through connecting the router to the Internet.
If the browser cannot display the web page:
•Make sure that the computer is connected to one of the four LAN Ethernet ports, or
wirelessly to the router.
•Make sure that the router is fully up and running. Its Wireless LED should be lit.
•Close and reopen the browser to make sure that the browser does not cache the previous
page.
•Browse to http://routerlogin.net.
•If the computer is set to a static or fixed IP address (this is uncommon), change it to
obtain an IP address automatically from the router.
If the router does not connect to the Internet:
1. Review the router’s settings to be sure that you have selected the correct options and
typed everything correctly.
2. Contact your ISP to verify that you have the correct configuration information.
3. Read Chapter 9, Troubleshooting. If problems persist, register your NETGEAR product and
contact NETGEAR technical support.
Use NETGEAR genie after Installation
When you first set up your router, NETGEAR genie automatically starts when you launch an
Internet browser on a computer that is connected to the router.
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N300 Wireless Router WNR2000v4
To use NETGEAR genie again if you want to view or change settings for the router:
1. Launch your browser from a computer or wireless device that is connected to the router.
2. Type http://www.routerlogin.net or http://www.routerlogin.com.
The login window displays:
admin
********
3. Enter admin for the router user name and password for the router password, both in
lowercase letters.
Note: The router user name and password are different from the user name
and password for logging in to your Internet connection. For more
information, see Types of Logins and Access on page 17.
Upgrade Router Firmware
When you set up your router and are connected to the Internet, the router automatically
checks for you to see if newer firmware is available. If it is, a message is displayed on the top
of the screen. The message might be A router firmware upgrade is available, or a similar
message.
To upgrade the firmware after the router has detected newer firmware and displays a
message:
1. Click the message.
The Firmware Upgrade Assistant displays.
2. Click Yes.
The router upgrades to the latest firmware. After the upgrade, the router restarts.
CAUTION:
Do not try to go online, turn off the router, shut down the computer, or do
anything else to the router until the router finishes restarting and the
Power LED has stopped blinking and has turned to steady green for
several seconds.
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For more information about upgrading firmware, see Upgrade the Router Firmware on
page 75.
Router Dashboard (Basic Home Screen)
The router Basic Home screen has a dashboard that lets you see the status of your Internet
connection and network at a glance. You can click any of the five sections of the dashboard
to view more detailed information. The left column has the menus, and at the top is an
Advanced tab that provides access to additional menus and screens.
Menus
(Click the
Advanced tab
to view more)
Dashboard
details)
(Click to view
Help
Language
Figure 5. Router Basic Home screen with dashboard, language, and online help
Basic screen:
•Home. This dashboard screen displays when you log in to the router.
•Internet. Set, update, and check the ISP settings of your router.
•Wireless. View or change the wireless settings for your router.
•Attached Devices. View the devices that are connected to your network.
•Parental Controls. Download and set up parental controls to prevent objectionable
content from reaching your computers.
•Guest Network. Set up a guest network to allow visitors to use your router’s Internet
connection.
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Advanced tab. Set up the router for unique situations such as when remote access by IP
address or by domain name from the Internet is needed. For more information, see
Chapter 7, Advanced Settings. Using this tab requires a solid understanding of networking
concepts.
Help & Support. Go to the NETGEAR support site to get information, help, and product
documentation. These links work once you have an Internet connection.
Change the Password
The default password that you use to log in to the router is admin. NETGEAR recommends
that you change this default password to a secure password.
Changing the default password is not the same as changing the password for wireless
access. The label on the back panel of your router shows your unique wireless network name
(SSID) and the passphrase (also referred to as the wireless network password or network
key) for wireless access (see Label on page 12).
To change the default password that you use to log in to the router:
1. Select Advanced > Administration > Set Password.
The Set Password screen displays:
2. Type the old password, and type the new password twice in the fields on this screen.
3. If you want to be able to recover the password, select the Enable Password Recovery
check box.
For more information, see the following section.
4. Click the Apply button.
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Password Recovery
NETGEAR recommends that you enable password recovery if you change the password for
the router’s user name of admin. Then you have an easy way to recover the password if it is
forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome
browsers, but not in the Safari browser.
To set up password recovery:
1. Select Advanced > Administration > Set Password.
The Set Password screen displays.
2. Select the Enable Password Recovery check box.
3. Select two security questions and provide answers to them.
4. Click the Apply button.
When you use your browser to access the router, the login window displays. If password
recovery is enabled, when you click the Cancel button, the password recovery process starts.
You can then enter the saved answers to the security questions to recover the password.
Add Wireless Devices or Computers to Your Network
Choose either the manual or the WPS method to add wireless devices and other equipment
to your wireless network. For information about how to set up a guest network, see Guest
Network on page 38.
Manual Method
To connect manually:
1. Open the software that manages your wireless connections on the wireless device
(laptop computer, gaming device, iPhone) that you want to connect to your router.
This software scans for all wireless networks in your area.
2. Look for your network and select it. If you did not change the name of your network during
the setup process, look for the default WiFi network name (SSID) and select it.
The default SSID is located on the product label on the back panel of the router.
3. Enter the router wireless network password (passphrase) and click the Connect button.
The default router passphrase is located on the product label on the back panel of the
router.
4. Repeat steps 1–3 to add other wireless devices.
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N300 Wireless Router WNR2000v4
Wi-Fi Protected Setup (WPS) Method
Wi-Fi Protected Setup (WPS) lets you connect to a secure WiFi network without typing its
password. Instead, press a button or enter a PIN. NETGEAR calls WPS Push 'N' Connect.
During the connection process, the client gets the security settings from the router so that
every device in the network has the same security settings.
Some older WiFi equipment is not compatible with WPS. WPS works only with WPA2or WPA
wireless security.
To use WPS to join the wireless network:
1. Press the WPS button on the router front panel .
The WPS LED (on the button) starts to blink green.
2. Within 2 minutes, press the WPS button on your wireless device, or follow the WPS
instructions that came with the device.
The device is now connected to your router.
3. Repeat steps 1–2 to add other WPS wireless devices.
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3
3. genie Basic Settings
Your Internet connection and network
This chapter describes the features that are available from the genie Basic Home screen:
Figure 6. genie Basic Home screen
This chapter contains the following sections:
•Internet Setup
•Basic Wireless Settings
•Attached Devices
•Parental Controls
•Guest Network
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Internet Setup
The Internet Setup screen is where you view or change ISP information.
To view or change the Internet setup:
1. From the Home screen, select Internet.
The Internet Setup screen displays:
The fields that display in the Internet Setup screen depend on whether your Internet
connection requires a login.
•Yes. Select the tunneling protocol, and enter the login name and password for your
ISP. If you want to change the login time-out, enter a new value in minutes.
•No. Enter the account and domain names, only if needed.
2. Enter the settings for the IP address and DNS server.
The default settings usually work fine. If you have problems with your connection, check
the ISP settings.
3. Click the Apply button.
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N300 Wireless Router WNR2000v4
4. Click the Test button.
Your Internet connection is tested. If the router does not detect the Internet connection
and the NETGEAR website does not display within 1 minute, see Chapter 9,
Troubleshooting.
Internet Setup Screen Fields
The following descriptions explain all of the possible fields on the Internet Setup screen. Note
that which fields display on this screen depends on whether an ISP login is required.
Does Your ISP Require a Login? Select either Yes or No.
These fields display when no login is required:
•Account Name (If Required). Enter the account name provided by your ISP. This might
also be called the host name.
•Domain Name (If Required). Enter the domain name provided by your ISP.
These fields display when your ISP does require a login:
•Internet Service Provider. As the ISP tunneling protocol, select PPTP, L2TP, or PPPoE.
•Login. Enter the login name provided by your ISP. This is often an email address.
•Password. Enter the password that you use to log in to your ISP.
•Service Name (If Required). Enter the service name provided by your ISP. If your ISP
did not give you a service name, leave this field blank.
•Connection Mode. Select the one of the following connection modes:
-Always On. The connection automatically starts when you turn on the router and
does not time out. If the connection is terminated for some reason, the router attempts
to bring up the connection.
-Dial on Demand. The connection automatically starts when there is outbound traffic
to the Internet and automatically terminates when the idle time-out period is
exceeded.
-Manually Connect. You need to connect and disconnect manually. To connect to the
Internet, click the Advanced tab to display the Internet Port pane, click the Connection
Status button to display the Connection Status screen (see Connection Status on
page 126), and then click the Connect button. The manual connection does not time
out. To disconnect from the Internet, click the Disconnect button. The Connect and
Disconnect buttons display only when the connection mode is Manually Connect.
•Idle Timeout (In Minutes). If you want to change the login time-out, enter a new value in
minutes. This determines how long the router keeps the Internet connection active after
there is no Internet activity from the LAN. Entering a value of 0 (zero) means never log
out.
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N300 Wireless Router WNR2000v4
Internet IP Address.
•Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your ISP
automatically assigns these addresses.
•Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP
address that your ISP assigned to you. The gateway is the ISP’s router to which your
router should connect.
Domain Name Server (DNS) Address. The DNS server is used to look up site addresses
based on their names.
•Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP
automatically assigns these IP addresses.
•Use These DNS Servers. If you know that your ISP does not automatically transmit DNS
addresses to the router during login, select this option, and enter the IP address of your
ISP’s primary DNS server. If a secondary DNS server address is available, enter it also.
Router MAC Address. The Ethernet MAC address used by the router on the Internet port.
Some ISPs register the MAC address of the network interface card in your computer when
your account is first opened. They accept traffic only from the MAC address of that computer.
This feature allows your router to use your computer’s MAC address (this is also called
spoofing or cloning).
•Use Default Address. Use the default MAC address.
•Use Computer MAC Address. The router captures and uses the MAC address of the
computer that you are now using to configure the router. To configure the router, make
sure that you use the computer that is registered and allowed by the ISP.
•Use This MAC Address. Enter the MAC address that you want to use.
Basic Wireless Settings
The Wireless Settings screen lets you view or configure the wireless network setup.
The router comes with preset WPA2-PSK security. This means that the WiFi network name
(SSID), wireless network password (also referred to as the passphrase or network key), and
security option (authentication and encryption protocol) are preset in the factory. You can find
the preset SSID and password on the back panel of the router. The preset SSID and
password are uniquely generated for every device to protect and maximize your wireless
security.
WARNING:
NETGEAR recommends that you do not change your preset
security settings. If you do decide to change your preset security
settings, make a note of the new settings and store it in a safe place
where you can easily find it.
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Note: If you use a wireless computer to change the wireless network name
(SSID) or other wireless security settings, you are disconnected when
you click the Apply button. To avoid this situation, use a computer with
a wired connection to access the router.
To view or change basic wireless settings:
1. On the Basic Home screen, select Wireless to display the Wireless Settings screen.
Note: The screen sections, settings, and procedures are explained in the
following sections.
2. Make any changes that are needed.
3. Click the Apply button.
4. Set up and test your wireless devices and computers to make sure that they can connect
wirelessly. If they do not, check the following:
•Is your wireless device or computer connected to your network or another wireless
network in your area? Some wireless devices automatically connect to the first open
network (without wireless security) that they discover.
•Does your wireless device or computer show up on the Attached Devices screen? If it
does, then it is connected to the network.
•If you are not sure what the network name (SSID) or password is, look on the label on
the back panel of your router.
Note: The WEP option displays only if you select Up to 54 Mbps from the
Mode menu.
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Wireless Settings Screen Fields
The following sections describe the fields of the Wireless Settings screen.
Wireless Network
Enable SSID Broadcast. This setting allows the router to broadcast its SSID so wireless
stations can see this wireless name (SSID) in their scanned network lists. This check box is
selected by default, but you can clear it to disable broadcast of the SSID.
Name (SSID). The SSID is also known as the wireless network name. The default SSID is
randomly generated. NETGEAR strongly recommends that you do not change the
default SSID. If you do decide to change the name, enter a 32-character (maximum) name in
this field. This field is case-sensitive.
Region. The location where the router is used. Select from the countries in the list. Note that
in the United States, the region is fixed to United States and is not changeable.
Channel. This setting is the wireless channel used by the gateway. Enter a value from 1
through 13. (For products in the North America market, only Channels 1 through 11 can be
operated.) Do not change the channel unless you experience interference (shown by lost
connections or slow data transfers). If this happens, experiment with different channels to
see which is the best. The default setting is Auto, which means that the router selects a
channel automatically.
Note: When you use multiple access points, it is better if adjacent access
points use different channels to reduce interference. The
recommended channel spacing between adjacent access points is 5
channels (for example, use Channels 1 and 6, or 6 and 11).
Mode. Up to 150 Mbps is the default setting. Up to 54 Mbps supports 802.11g, and 11b
wireless devices. The 300 Mbps setting allows 802.11n devices to connect at this speed.
Security Options
The Security Options section of the Wireless Settings screen lets you change the wireless
authentication and encryption option and the passphrase (also referred to as the wireless
network password or network key). The security that you select encrypts data transmissions
and ensures that only trusted devices receive authorization to connect to your network.
WARNING:
NETGEAR recommends that you do not change the wireless
security option and the passphrase. However, if you need to
change these settings, the following sections explains how. Do not
disable wireless security!
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N300 Wireless Router WNR2000v4
WPA-PSK, WPA2-PSK, and WPA-PSK + WPA2-PSK Mixed
Mode
These types of wireless security options use a pre-shared key (PSK), which is the same as a
passphrase, wireless network password, or network key.
You can select from the following wireless PSK security options:
•WPA-PSK [TKIP]. Wi-Fi Protected Access (WPA) provides strong data security with
Temporal Key Integrity Protocol (TKIP) encryption. This option supports speeds of up to
54 Mbps only.
•WPA2-PSK [AES]. Wi-Fi Protected Access version 2 (WPA2) provides strong data
security with Advanced Encryption Standard (AES) encryption. This is the preset wireless
security that is enabled by default. WPA2 provides the most reliable security. This option
supports speeds of up to 300 Mbps. If not all clients in your network support WPA2, select
WPA-PSK + WPA2-PSK mixed mode.
•WPA-PSK [TKIP] + WPA2-PSK [AES]. WPA-PSK + WPA2-PSK is referred to as mixed
mode, which supports a combination of TKIP and AES encryption for both WPA and
WPA2 clients. For WPA clients, this option supports speeds of up to 54 Mbps only. For
WPA2 clients, this option supports speeds of up to 300 Mbps.
To change the WPA wireless security option and passphrase:
1. In the Security Options sections of the Wireless Settings screen, select one of the WPA
options with PSK.
2. In the associated Passphrase field, enter the passphrase that you want to use.
The passphrase is a text string from 8 to 63 ASCII characters or exactly 64 hexadecimal
digits. A hexadecimal digit is one of the following characters: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, A,
B, C, D, E, and F.
Wireless clients need to use the passphrase to access the wireless network through the
router.
3. Click the Apply button.
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WPA/WPA2 Enterprise
This security option is not for home use but is typically used in a business or enterprise.
WPA/WPA2 Enterprise does not use a passphrase but supports 802.1x authentication, which
requires an internal or external RADIUS server. A Remote Authentication Dial In User
Service (RADIUS) server provides Authentication, Authorization, and Accounting (AAA)
management to grant (or deny) computers access to your wireless network.
WPA/WPA2 Enterprise can support WPA [TKIP] for WPA clients only, WPA2 [AES] for WPA2
clients only, and WPA [TKIP] + WPA2 [AES], which is a combination of TKIP and AES
encryption for both WPA and WPA2 clients. WPA clients are supported at speeds of up to
54 Mbps only. WPA2 clients are supported at speeds of up 300 Mbps.
WPA/WPA2 Enterprise supports five Extensible Authentication Protocol (EAP) authentication
methods: EAP-TLS, EAP-TTLS/MSCHAPv2, PEAPv0/EAP-MSCHAPv2, PEAPv1/EAP-GTC,
and EAP-SIM.
To configure WPA/WPA2 Enterprise security:
1. In the Security Options sections of the Wireless Settings screen, select the WPA/WPA2
Enterprise radio button.
2. Select the WPA mode (WPA [TKIP], WPA2 [AES], or WPA [TKIP] + WPA2 [AES]).
3. Type the IP address of the RADIUS server.
The address can be on your LAN on it can be an external address.
4. Enter the port number for the RADIUS server in the range from 1 to 65535 (the default
number is 1812).
5. Type the shared secret, which needs to be between 1 and 128 characters (the default
value is blank).
The shared secret is case-sensitive.
6. Click the Apply button.
WEP
Wired Equivalent Privacy (WEP) security is an authentication and data encryption mode that
has been superseded by WPA-PSK and WPA2-PSK. WEP supports speeds of up to 54 Mbps
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N300 Wireless Router WNR2000v4
(the router is capable of speeds of up 300 Mbps) and does not function with WPS. However,
if you set up a wireless distribution system (WDS; see Wireless Distribution System (WDS)
on page 88), WEP is the only security that can be supported.
Note: The WEP option displays only if you select Up to 54 Mbps from the
Mode menu.
To configure WEP security:
1. In the Security Options sections of the Wireless Settings screen, select the WEP radio
button.
2. In the Authentication Type list, select one of the following types:
•Automatic. If you enter a passphrase in the Passphrase field and click the Generate
button, the four keys are automatically generated.
•Shared Key. If you select this option, you need to select one key and enter the value
manually.
3. In the Encryption Strength list, select the encryption key size:
•64-bit. Standard WEP encryption, using 40/64-bit encryption.
•128-bit. Standard WEP encryption, using 104/128-bit encryption. This selection
provides higher encryption security.
4. Depending on the authentication type, generate the key automatically or enter it manually:
•If the authentication type is Automatic:
a. In the Passphrase field, enter a passphrase:
b. Click the Generate button.
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For 64-bit WEP, four different WEP keys are generated. For 128-bit WEP, only
one WEP key is generated, and the four key fields are populated with the same
WEP key.
•If the authentication type is Shared Key:
a. Specify the active key by selecting the Key 1, Key 2, Key 3, or Key 4 radio
button.
Only one key can be the active key.
b. Enter the value for the key manually:
-For 64-bit WEP
, enter 10 hexadecimal digits (any combination of 0–9, A–F).
The key values are not case-sensitive.
-For 128-bit WEP
, enter 26 hexadecimal digits (any combination of 0–9, A–F).
The key values are not case-sensitive.
5. Click the Apply button.
Attached Devices
To view all computers and devices, including intruders (unauthorized users) that are
currently connected to your wired and wireless networks:
Select Basic > Attached Devices.
The Attached Devices screen displays:
Wired devices are connected to the router through Ethernet cables. Wireless devices have
joined the wireless network.
The Wired Devices and Wireless Devices tables show the following information:
•# (number). The order in which the device joined the network.
•IP Address. The IP address that the router assigned to this device when it joined the
network. Note that this number can change if a device is disconnected and rejoins the
network.
•MAC Address. The unique MAC address for each device does not change. The MAC
address is typically shown on the product label.
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N300 Wireless Router WNR2000v4
•Device Name. If the device name is known, it is shown here.
Click the Refresh button to update the information onscreen.
Parental Controls
The first time that you select Parental Controls from the Basic Home screen, you are
automatically directed to the NETGEAR website where you can learn more about Live
Parental Controls or download the application. The following screen displays:
Figure 7. Live Parent Controls screen
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To set up Live Parental Controls:
1. On the Live Parental Controls screen, click either the Windows Users or Mac Users
button.
2. Follow the onscreen instructions to download and install the NETGEAR Live Parental
Controls Management Utility.
After installation, Live Parental Controls automatically starts.
3. Click Next, read the note, and click Next again to proceed.
You are prompted to log in or create a free account.
4. Select the radio button that applies to you and click Next.
•If you already have an OpenDNS account, leave the Yes radio button selected.
•If you do not have an OpenDNS account, select the No radio button. A screen
displays that lets you set up a free OpenDNS account.
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After you log on or create your account, the filtering level screen displays:
5. Select the radio button for the filtering level that you want and click Next.
6. Click the Take me to the status screen button.
Parental controls are now set up for the router. The dashboard shows Parental Controls as
enabled.
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The next time that you select Parental Controls on the Basic Home screen, you can sign in to
your free OpenDNS account and manage the parental controls.
Figure 8. Sign in to your OpenDNS account screen
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Guest Network
Adding a wireless guest network allows visitors at your home to use the Internet without
seeing your passphrase. You can also specify the degree of access that you give to visitors.
To set up a guest network:
1. Select Basic > Guest Network.
2. The Guest Network Settings screen displays:
3. Select or clear any of the following optional wireless settings:
•Enable Guest Network. If this check box is selected, the guest network is enabled,
and guests can connect to your network using the SSID of this profile. By default, this
check box is cleared.
•Enable SSID Broadcast. If this check box is selected, the router broadcasts its SSID
to all wireless devices. By default, this check box is selected.
•Allow guest to access My Local Network. If this check box is selected, any user
who connects to this SSID has access to your local network, not just Internet access.
By default, this check box is selected.
•Enable Wireless Isolation. If this check box is selected, wireless devices that join
the network can use the Internet, but cannot access each other or access Ethernet
devices on the network. By default, this check box is cleared.
4. Give the guest network a name (SSID).
The guest network name is case-sensitive and can be up to 32 characters. The default
guest SSID is NETGEAR_Guest. This SSID is in addition to the regular SSID that you set
up on the Wireless Settings screen (see Wireless Settings Screen Fields on page 29).
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5. Select a security option for the guest network.
The security options that are available for the wireless guest network are the same
options that are available for the regular wireless network (see WPA-PSK, WPA2-PSK,
and WPA-PSK + WPA2-PSK Mixed Mode on page 30, WPA/WPA2 Enterprise on
page 31, and WEP on page 31).
By default, the wireless guest network has no security (no authentication or encryption).
However, NETGEAR recommends that you do select a security option.
6. Click the Apply button.
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4
4. genie Advanced Home
Specify custom settings
This chapter describes the features that are available from the genie Advanced Home screen:
Figure 9. genie Advanced Home screen
This chapter contains the following sections:
•Setup Wizard
•WPS Wizard
•Setup Menu
•WAN Setup
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•LAN Setup
•QoS Setup
The following menu selections that you can access from the Advanced Home screen are
described in separate chapters:
•Security. For information, see Chapter 5, Security.
•Administration. For information, see Chapter 6, Administration.
•Advanced Setup. For information, see Chapter 7, Advanced Settings.
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Setup Wizard
The NETGEAR genie installation process is launched with the Setup Wizard the very first
time that you start up the router. After you have set up the router, the genie installation
process no longer launches automatically, but you can launch the Setup Wizard manually.
To launch the Setup Wizard:
1. Select Advanced > Setup Wizard.
The Setup Wizard screen displays:
2. Select Yes, and click the Next button.
The next screen displays. (If you select the No, I want to configure the router myself
radio button, the Internet Setup screen displays. The Internet Setup screen is described
in Internet Setup on page 25.)
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The Setup Wizard searches your Internet connection for servers and protocols to
determine your ISP configuration. When the Setup Wizard is successful, the following
screen displays:
WPS Wizard
The WPS Wizard helps you add a WPS-capable client (a computer or other wireless device)
to your network. On the client, you need to either press its WPS button or locate its WPS PIN.
To use the WPS Wizard:
1. Select Advanced > WPS Wizard.
The Add WPS Client displays.
2. Click the Next button.
The screen that displays lets you select the method for adding the client:
3. Select one of the following options:
•Push Button. To use the push button method, do the following:
a. Either click the WPS radio button on this screen, or press the WPS button that is
located on the front panel of the router (see Front Panel on page 9).
b. Within 2 minutes, go to the client and press its WPS button to let the client join
the network.
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You do not need to enter a password.
•PIN Number. To use the PIN method, do the following:
a. Select the PIN Number radio button.
The screen adjusts:
b. Enter the client security PIN.
c. Click the Next button.
Within 2 minutes, go to the client and use its WPS software to let the client join the
network.
You do not need to enter a password.
While the router attempts to add the WPS-capable client, the WPS LED on
the front of the router blinks green. When the router establishes a WPS
connection, the LED is solid green, and the router WPS screen displays a
confirmation message.
d. Repeat this procedure to add another WPS client to your network.
Setup Menu
Select Advanced > Setup to display the Setup menu. The following selections are available:
•Internet Setup. This is a shortcut to the same Internet Setup screen that you can access
from the dashboard on the Basic Home screen. For information, see Internet Setup on
page 25.
•Wireless Setup. This is a shortcut to the same Wireless Settings screen that you can
access from the dashboard on the Basic Home screen. For information, see Basic
Wireless Settings on page 27.
•Guest Network. This is a shortcut to the same Guest Network screen that you can
access from the dashboard on the Basic Home screen. For information, see Guest
Network on page 38.
•WAN Setup. Internet (WAN) setup. For information, see WAN Setup on page 46.
•LAN Setup. Local area network (LAN) setup. For information, see LAN Setup on
page 49.
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•QoS Setup. Quality of Service (QoS) setup. For information, see QoS Setup on page 54.
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WAN Setup
The WAN Setup screen lets you configure a demilitarized zone (DMZ) server, change the
maximum transmit unit (MTU) size, and enable the router to respond to a ping on the Internet
(WAN) port.
To change the WAN settings:
1. Select Advanced > Setup > WAN Setup.
The WAN Setup screen displays:
2. Enter the settings that you want to customize.
These settings are described in the following section, WAN Setup Screen Settings.
3. Click the Apply button.
WAN Setup Screen Settings
The following settings are available on this screen:
Disable Port Scan and DoS Protection. DoS protection protects your LAN against denial of
service attacks such as Syn flood, Smurf Attack, Ping of Death, Teardrop Attack, UDP Flood,
ARP Attack, Spoofing ICMP, Null Scan, and many others. By default, this check box is
cleared.
Default DMZ Server. A demilitarized zone (DMZ) server can be helpful when you play online
games and use videoconferencing. Be careful when you use this feature because it makes
the firewall security less effective. For more information, see Default DMZ Server on page 47.
Respond to Ping on Internet Port. If you want the router to respond to a ping from the
Internet, select this check box. By default, the check box is cleared. Use this option only as a
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diagnostic tool because it allows your router to be discovered. Do not select this check box
unless you have a specific reason.
Disable IGMP Proxying. IGMP proxying allows computers on the LAN to receive the
multicast traffic they are subscribed to from the Internet. By default, this check box is
selected, and the IGMP proxy is disabled, preventing multicast traffic from the Internet to the
LAN. Clear the Disable IGMP Proxying check box to allow multicast traffic from the Internet
to the LAN.
MTU Size (in bytes). The normal maximum transmit unit (MTU) value for most Ethernet
networks is 1500 bytes, or 1492 bytes for PPPoE connections. For some ISPs, you might
need to reduce the MTU. This is rarely required, and you should not do this unless you are
sure that it is necessary for your ISP connection. For more information, see Change the MTU
Size on page 48.
NAT Filtering. Network Address Translation (NAT) determines how the router processes
inbound traffic:
•Secured NAT provides a secured firewall to protect the computers on the LAN from
attacks from the Internet, but might prevent some Internet games, point-to-point
applications, or multimedia applications from functioning. By default, the Secured radio
button is selected.
•Open NAT provides a much less secured firewall, but allows almost all Internet
applications to function.
Disable SIP ALG. Some Voice over IP (VoIP) applications do not function well with the
Session Initiation Protocol (SIP) Application Layer Gateway (ALG). Selecting the check box
to turn off the SIP ALG might enable connected VoIP devices to create and accept a VoIP
call through the router. By default, the check box is cleared.
Default DMZ Server
The default DMZ server feature is helpful when you use some online games and
videoconferencing applications that are incompatible with Network Address Translation
(NAT). The router is programmed to recognize some of these applications and to function
correctly with them, but there are other applications that might not function well. In some
cases, one local computer can run the application correctly if that computer’s IP address is
entered as the default DMZ server.
WARNING:
DMZ servers pose a security risk. A computer designated as the
default DMZ server loses much of the protection of the firewall and
is exposed to exploits from the Internet. If compromised, the DMZ
server computer can be used to attack other computers on your
network.
Incoming traffic from the Internet is usually discarded by the router unless the traffic is a
response to one of your local computers or a service that you have configured on the Port
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Forwarding / Port Triggering screen (see Set Up Port Forwarding to Local Servers on
page 96 and Set Up Port Triggering on page 99). Instead of discarding this traffic, you can
have it forwarded to one computer on your network. This computer is called the default DMZ
server.
To set up a default DMZ server:
1. Select Advanced > Setup > WAN Setup.
The WAN Setup screen displays.
2. Select the Default DMZ Server check box.
3. Type the IP address.
4. Click the Apply button.
Change the MTU Size
The maximum transmission unit (MTU) is the largest data packet a network device transmits.
When one network device communicates across the Internet with another, the data packets
travel through many devices along the way. If any device in the data path has a lower MTU
setting than the other devices, the data packets have to be split or fragmented to
accommodate the device with the smallest MTU.
The best MTU setting for NETGEAR equipment is often just the default value, and changing
the value might fix one problem but cause another.
WARNING:
An incorrect MTU setting can cause Internet communication
problems such as the inability to access certain websites, frames
within websites, secure login pages, or FTP or POP servers.
Leave MTU unchanged unless one of these situations occurs:
•You have problems connecting to your ISP or other Internet service, and technical
support of either the ISP or NETGEAR recommends changing the MTU setting. These
web-based applications might require an MTU change:
-A secure website that does not open, or displays only part of a web page
-Yahoo email
-MSN portal
-America Online’s DSL service
•You use VPN and have severe performance problems.
•You used a program to optimize MTU for performance reasons, and now you have
connectivity or performance problems.
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If you suspect an MTU problem, a common solution is to change the MTU to 1400. If you are
willing to experiment, you can gradually reduce the MTU from the maximum value of 1500
until the problem goes away.
The following table describes common MTU sizes and applications.
Table 3. Common MTU sizes
MTU Application
1500 The largest Ethernet packet size and the default value. This is the typical setting for
non-PPPoE, non-VPN connections, and is the default value for NETGEAR routers,
adapters, and switches.
1492 Used in PPPoE environments.
1472 Maximum size to use for pinging. (Larger packets are fragmented.)
1468 Used in some DHCP environments.
1460 Usable by AOL if you do not have large email attachments, for example.
1436 Used in PPTP environments or with VPN.
1400 Maximum size for AOL DSL.
576 Typical value to connect to dial-up ISPs.
To change the MTU size:
1. Select Advanced > Setup > WAN Setup.
The WAN Setup screen displays.
2. In the MTU Size field, enter a new size between 64 and 1500.
3. Click the Apply button.
LAN Setup
The LAN Setup screen allows configuration of LAN IP services such as Dynamic Host
Configuration Protocol (DHCP) and Routing Information Protocol (RIP).
The router is shipped preconfigured to use private IP addresses on the LAN side and to
function as a DHCP server. The router’s default LAN IP configuration is:
•LAN IP address. 192.168.1.1
•Subnet mask. 255.255.255.0
These addresses are part of the designated private address range for use in private networks
and should be suitable for most applications. If your network has a requirement to use a
different IP addressing scheme, you can make those changes on the LAN Setup screen.
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Note: If you change the LAN IP address of the router while connected
through the browser, you are disconnected. If this situation occurs,
you need to open a new connection to the new IP address and log in
again.
To change the LAN settings:
1. Select Advanced > Setup > LAN Setup.
The LAN Setup screen displays:
2. Enter the settings that you want to customize.
These settings are described in the following section, LAN Setup Screen Settings.
3. Click the Apply button.
LAN Setup Screen Settings
The following settings are available on this screen:
LAN TCP/IP Setup
IP Address. The LAN IP address of the router (by default, 192.168.1.1).
IP Subnet Mask. The LAN subnet mask of the router (by default, 255.255.255.0). Combined
with the IP address, the IP subnet mask allows a device to know which other addresses are
local to it, and which have to be reached through a gateway or router.
RIP Direction. Router Information Protocol (RIP) enables a router to exchange routing
information with other routers. This setting controls how the router sends and receives RIP
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packets. Both is the default setting. With the Both or Out Only setting, the router broadcasts
its routing table periodically. With the Both or In Only setting, the router incorporates the RIP
information that it receives.
RIP Version. This controls the format and the broadcasting method of the RIP packets that
the router sends. It recognizes both formats when receiving. By default, the RIP function is
disabled. There are three RIP versions:
•RIP-1 is universally supported. It is adequate for most networks, unless you have an
unusual network setup.
•RIP-2 carries more information. Both RIP-2B and RIP-2M send the routing data in RIP-2
format:
•RIP-2B uses subnet broadcasting.
•RIP-2M uses multicasting.
Use Router as a DHCP Server
By default, this check box is selected so that the router functions as a Dynamic Host
Configuration Protocol (DHCP) server.
Starting IP Address. Specify the start of the range for the pool of IP addresses in the same
subnet as the router. The default starting IP address is 192.168.1.2.
Ending IP Address. Specify the end of the range for the pool of IP addresses in the same
subnet as the router. The default ending IP address is 192.168.1.254.
For more information, see Manage the DHCP Server on the Router on page 51.
Address Reservation
When you specify a reserved IP address for a computer on the LAN, that computer receives
the same IP address each time it accesses the router’s DHCP server. Assign reserved IP
addresses to servers that require permanent IP settings. For more information, see Set Up
Address Reservation on page 52.
Manage the DHCP Server on the Router
By default, the router functions as a DHCP server, enabling it to assign IP, DNS server, and
default gateway addresses to all computers and devices that are connected to the router’s
LAN. The assigned default gateway address is the LAN address of the router. The router
assigns IP addresses to the attached computers and devices from a pool of addresses
specified on the LAN Setup screen. Each pool address is tested before it is assigned to avoid
duplicate addresses on the LAN. For most applications, the default DHCP and TCP/IP
settings of the router function well.
You can specify the pool of IP addresses to be assigned by setting the starting IP address
and ending IP address. These addresses should be part of the same IP address subnet as
the router’s LAN IP address. Using the default addressing scheme, the default range is
192.168.1.2–192.168.1.254, although you might want to save part of this range for devices
with fixed addresses.
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The router delivers the following parameters to any LAN device that requests DHCP
information:
•An IP address from the range that you have defined
•Subnet mask
•Gateway IP address (the router’s LAN IP address)
•DNS server IP address (the router’s LAN IP address)
To use another device on your network as the DHCP server, or to manually configure
the network settings of all of your computers and devices:
1. Select Advanced > Setup > LAN Setup.
The LAN Setup screen displays.
2. Clear the Use Router as DHCP Server check box.
3. Click the Apply button.
If the DHCP service is not enabled on the router and no other DHCP server is available on
your network, you need to set your computers’ IP addresses manually or your computers are
not able to access the router.
Set Up Address Reservation
When you specify a reserved IP address for a computer or device on the LAN, that computer
or device always receives the same IP address each time it accesses the router’s DHCP
server. Reserved IP addresses should be assigned to computers or servers that require
permanent IP settings.
To reserve an IP address:
1. Select Advanced > Setup > LAN Setup.
The LAN Setup screen displays.
2. In the Address Reservation section of the screen, click the Add button.
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The Address Reservation screen displays:
3. In the IP Address field, type the IP address to assign to the computer or server. (Choose an
IP address from the router’s LAN subnet, such as 192.168.1.x.)
Tip: If the computer is already on your network, you can select the
associated radio button in the Address Reservation table. The
computer’s information is automatically copied into the IP Address,
MAC Address, and Device Name fields.
4. Type the MAC address of the computer or server.
5. Type a name for the computer or server.
6. Click the Add button to add the address to the Address Reservation table on the LAN Setup
screen.
The reserved address is not assigned until the next time the computer contacts the
router’s DHCP server. Reboot the computer or access its IP configuration and force a
DHCP release and renew.
To edit or delete a reserved address entry:
1. Select Advanced > Setup > LAN Setup.
The LAN Setup screen displays.
2. In the Address Reservation table, select the radio button next to the address that you want
to edit or delete.
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3. Do one of the following:
•Click the Edit button.
The Address Reservation screen displays.
a. Edit the address information.
b. Click the Apply button.
•Click the Delete button.
The address is removed from the table.
QoS Setup
Quality of Service (QoS) is an advanced feature that you can use to prioritize some types of
traffic ahead of others. The router can provide QoS prioritization over the wireless link and on
the Internet connection. You use the QoS Setup screen to set up QoS features.
The following sections describe the QoS features.
Wi-Fi Multimedia Quality of Service for Wireless Traffic
The router supports Wi-Fi Multimedia Quality of Service (WMM QoS) to prioritize wireless
voice and video traffic over the wireless link. WMM QoS provides prioritization of wireless
data packets from different applications based on four access categories: voice, video, best
effort, and background. For an application to receive the benefits of WMM QoS, both it and
the client running that application need to have WMM enabled. Legacy applications that do
not support WMM and applications that do not require QoS are assigned to the best effort
category, which receives a lower priority than voice and video.
WMM QoS is enabled by default, and the Enable WMM (Wi-Fi multimedia) settings check
box is selected. NETGEAR recommends that you leave this setting as it is for full 802.11n
wireless rate support. You can disable it in the QoS Setup screen by clearing this check box
and clicking the Apply button.
Quality of Service Priority Rules and Internet Access
You can give prioritized Internet access to the following types of traffic:
•Specific applications
•Specific online games
•Individual Ethernet LAN ports of the router
•A specific device by MAC address
To specify prioritization of traffic, you need to create a policy for the type of traffic and add the
policy to the QoS Policy table in the QoS Setup screen. For convenience, the QoS Policy
table lists many common applications and online games that can benefit from QoS handling.
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By default, QoS is disabled for Internet traffic, the default QoS rules and any custom QoS
rules that you created are not activated, and no traffic is prioritized.
To enable QoS for Internet traffic and activate the QoS rules:
1. Select Advanced > Setup > QoS Setup.
The QoS Setup screen displays:
2. Select the Turn Internet Access QoS On check button.
3. Click the Apply button.
The following sections describe how to manage and create QoS rules, which are also
referred to as QoS policies.
Manage QoS Rules
The following procedure refers to preconfigured and custom QoS rules. For information
about how to create custom QoS rules, see the sections following this section.
To view, change, or delete a QoS rule:
1. Select Advanced > Setup > QoS Setup.
The QoS Setup screen displays.
2. Click the Setup QoS rule button.
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All preconfigured QoS rules are displayed in a table, along with their priority (Highest,
High, Normal, or Low) and a description:
3. Select the radio button next to the QoS policy that you want to edit or delete, and do one of
the following:
•Click the Delete button to remove the QoS policy from the table.
•Click the Edit button to edit the QoS policy.
The QoS - Priority Rules screen displays.
a. Follow the instructions in the following sections to change the policy settings.
b. When you are done, click the Apply button on the QoS - Priority Rules screen.
Your changes are saved in the table on the QoS Setup screen.
WARNING:
If you click the Delete All button, all preconfigured and custom QoS
rules are deleted.
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Create a QoS Rule for an Application or Online Game
To create a QoS policy for an application or online game:
1. Select Advanced > Setup > QoS Setup.
The QoS Setup screen displays.
2. Click the Setup QoS rule button.
The existing QoS rules display.
3. Click the Add Priority Rule button.
The QoS - Priority Rules screen displays.
4. In the Priority Category list, select either Applications or Online Gaming:
•Applications. The Applications list lets you select existing applications, but scroll
down to the bottom to select Add a new application.
The screen adjusts:
•Online Gaming. The Online Gaming list lets you select existing games, but scroll
down to the bottom to select Add a new game.
The screen adjusts:
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5. In the QoS Policy for field, type a descriptive name for the new application or game.
6. From the Priority list, select the priority that this traffic should receive relative to other
applications and traffic when accessing the Internet. Select Highest, High, Normal, or Low.
7. In the Connection Type field, select either TCP, UDP, or TCP/UDP.
8. In the Starting Port and Ending Port fields, specify the port number or range of port numbers
that is used by the application or game.
9. Click the Apply button on the QoS - Priority Rules screen.
The rule is saved in the QoS policy table on the QoS Setup screen.
Create a QoS Rule for a Router LAN Port
To create a QoS policy for a device connected to one of the router’s LAN ports:
1. Select Advanced > Setup > QoS Setup.
The QoS Setup screen displays.
2. Click the Setup QoS rule button.
The existing QoS rules display.
3. Click the Add Priority Rule button.
The QoS - Priority Rules screen displays.
4. In the Priority Category list, select Ethernet LAN Port.
The screen adjusts:
5. From the Ethernet LAN port list, select the LAN port (1, 2, 3, or 4) for which you want to
configure the QoS policy.
6. From the Priority list, select the priority that this traffic should receive relative to other
applications and traffic when accessing the Internet. Select Highest, High, Normal, or Low.
7. Click the Apply button on the QoS - Priority Rules screen.
The rule is saved in the QoS policy table on the QoS Setup screen.
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Create a QoS Rule for a MAC Address
To create a QoS policy for traffic from a specific MAC address:
1. Select Advanced > Setup > QoS Setup.
The QoS Setup screen displays.
2. Click the Setup QoS rule button.
The existing QoS rules display.
3. Click the Add Priority Rule button.
The QoS - Priority Rules screen displays.
4. In the Priority Category list, select MAC Address.
The screen adjusts:
5. If the device for which you want to create a QoS policy is displayed in the MAC Device List,
select its radio button.
The information from the MAC Device List populates the policy name, MAC Address, and
Device Name fields.
6. (Optional) If the device does not appear in the MAC Device List, click the Refresh button.
If it still does not appear, you have to complete these fields manually.
7. From the Priority list, select the priority that this traffic should receive relative to other
applications and traffic when accessing the Internet. Select Highest, High, Normal, or Low.
8. Click the Apply button on the QoS - Priority Rules screen.
The rule is saved in the QoS policy table on the QoS Setup screen.
To edit or delete a MAC address on the MAC Device List:
1. Select Advanced > Setup > QoS Setup.
The QoS Setup screen displays.
2. Click the Setup QoS rule button.
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The existing QoS rules display.
3. Click the Add Priority Rule button.
The QoS - Priority Rules screen displays.
4. In the Priority Category list, select MAC Address.
The MAC Device List displays.
5. Select the radio button next to the device\ that you want to edit or delete, and do one of the
following:
•Click the Delete button to remove the device from the table.
•Click the Edit button to edit the MAC address, device name, or priority.
Note: You cannot delete or edit a device that was detected by the router and
automatically added to the MAC Device List.
6. Click the Apply button on the QoS - Priority Rules screen.
The device information is saved or removed from the MAC Device List.
Bandwidth Control
Bandwidth control lets you set a limit to the bandwidth that is available for traffic from the
router to the Internet.
To set the maximum uplink bandwidth:
1. Select Advanced > Setup > QoS Setup.
The QoS Setup screen displays:
2. Select the Turn Bandwidth Control On check box.
3. Select the Enable Upstream QoS (Optimized for Gaming) check box.
4. Specify the maximum uplink bandwidth for your Internet connection:
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•If you know what your uplink bandwidth is, type it in the Uplink bandwidth Maximum
field and select either Kbps or Mbps from the drop-down list.
•If you are not sure, visit http://www.speedtest.net.
Speedtest verifies the upstream speed of your Internet connection. The Uplink
bandwidth Maximum field displays the result of the test.
5. Click the Apply button.
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5
5. Security
Keep unwanted content out of your
network
This chapter explains how to use the basic firewall features of the router to prevent objectionable
content from reaching the computers and other devices connected to your network.
This chapter includes the following sections:
•Keyword Blocking of HTTP Traffic
•Block Services (Port Filtering)
•Schedule Blocking
•Security Event Email Notifications
•Allow or Block Access to Your Network
Note: For information about parental controls, see Parental Controls on
page 34.
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Keyword Blocking of HTTP Traffic
Use keyword blocking to prevent certain types of HTTP traffic from accessing your network.
The blocking can be always or according to a schedule.
To set up keyword blocking:
1. Select Advanced > Security > Block Sites.
The Block Sites screen displays:
2. Select one of the keyword blocking options (by default, Never is selected):
•Per Schedule. Turn on keyword blocking according to the settings on the Schedule
screen (see Schedule Blocking on page 67).
•Always. Turn on keyword blocking all the time, independent of the settings on the
Schedule screen.
3. In the Type keyword or domain name here field, enter a keyword or domain, and click the
Add Keyword button.
Repeat this step to add more keywords or domains.
The Keyword list supports up to 32 entries. Here are some sample entries:
•If the keyword xxx is specified, the URL www.zzyyqq.com/xxx.html is blocked, as is
the newsgroup alt.pictures.xxx.
•If the keyword .com is specified, only websites with other domain suffixes (such
as .edu or .gov) can be viewed.
•If a period (.) is specified as the keyword, all Internet browsing access is blocked.
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4. Click the Apply button.
To delete a keyword or domain:
1. Select Advanced > Security > Block Sites.
The Block Sites screen displays.
2. Select the keyword or domain that you want to delete from the list.
3. Click the Delete Keyword button.
Clicking the Clear List button deletes all keywords and domains from the list.
4. Click the Apply button.
Note: If you have set up email notifications (see Security Event Email
Notifications on page 68), you can be notified when someone
attempts to access a blocked site.
Exempt a Computer from Blocking and Logging
You can exempt one trusted computer from blocking and logging. The computer you exempt
needs to have a fixed IP address.
To specify a trusted computer:
1. Select Advanced > Security > Block Sites.
The Block Sites screen displays.
2. Select the Allow trusted IP address to visit blocked sites radio button.
3. In the Trusted IP Address field, type the last octet of the IP address.
The first three octets of the IP address depend on the IP address that is assigned to the
router on the LAN Setup screen.
4. Click the Apply button.
Block Services (Port Filtering)
Services are functions performed by server computers at the request of client computers. For
example, web servers serve web pages, time servers serve time and date information, and
game hosts serve data about other players’ moves. When a computer on the Internet sends a
request for service to a server computer, the requested service is identified by a service or
port number. This number appears as the destination port number in the transmitted IP
packets. For example, a packet that is sent with the destination port number 80 is an HTTP
(web server) request.
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The service numbers for many common protocols are defined by the Internet Engineering
Task Force (IETF at http://www.ietf.org/) and published in RFC1700, “Assigned Numbers.”
Service numbers for other applications are typically chosen from the range 1024 to 65535 by
the authors of the application. Although the router already holds a list of many service port
numbers, you are not limited to these choices. You can often determine port number
information by contacting the publisher of the application, by asking user groups or
newsgroups, or by searching.
The Block Services screen lets you add and block specific Internet services by computers on
your network. This is called service blocking or port filtering. To add a service for blocking,
first determine which port number or range of numbers is used by the application.
To block services:
1. Select Advanced > Security > Block Services.
The Block Services screen displays:
2. Select one of the service blocking options (by default, Never is selected):
•Per Schedule. Turn on service blocking according to the settings on the Schedule
screen (see Schedule Blocking on page 67).
•Always. Turn on service blocking all the time, independent of the settings on the
Schedule screen.
3. Click the Add button to add a service.
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The Block Services Setup screen displays:
4. From the Service Type list, select the application or service to allow or block.
The list already displays several common services, but you are not limited to these
choices.
5. (Optional) To add any additional services or applications that do not already appear, select
User Defined.
6. (Optional) If you selected User Defined in the previous step:
a. If you know the protocol that the application uses, select TCP or UDP. If you are not
sure, select TCP/UDP.
b. Enter the starting and ending port numbers.
If the application uses a single port number, enter that number in both fields.
c. Type a descriptive name in the Service Type/User Defined field.
7. Select the radio button for the IP address configuration that you want to block, and enter the
IP addresses.
You can block the specified service for a single computer, a range of computers with
consecutive IP addresses, or all computers on your network.
8. Click the Add button.
The application or service is saved in the Service Table on the Block Services screen.
To edit or delete an application or service from the Service Table:
1. Select Advanced > Security > Block Services.
The Block Services screen displays.
2. In the Service Table, select the radio button next to the application or service that you want
to edit or delete.
3. Do one of the following:
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•Click the Edit button to edit the application or service:
a. Edit the application or service as described in the previous procedure.
b. When you are done, click the Accept button.
•Click the Delete button.
The application or service is removed from the table.
Schedule Blocking
If you have set up keyword blocking, service blocking, or both, you can specify the days and
time that you want blocking to occur.
To schedule blocking:
1. Select Advanced > Security > Schedule.
The Schedule screen displays:
2. Set up the schedule for blocking keywords and services:
•Days to Block. Select days on which you want to apply blocking by selecting one or
more individual check boxes, or select Every Day to select the check boxes for all
days.
•Time of Day to Block. Select a start and end time in 24-hour format, or select All
Day for 24-hour blocking.
3. Select your time zone from the list.
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4. If your time zone uses daylight saving time, select the Automatically adjust for daylight
savings time check box.
5. Click the Apply button.
Security Event Email Notifications
To receive logs and alerts by email, provide your email information in the E-mail screen, and
specify which alerts you want to receive and how often.
To set up email notifications:
1. Select Advanced > Security > E-mail.
The E-mail screen displays:
2. To receive email logs and alerts from the router, select the Turn Email Notification On
check box.
3. In the Your Outgoing Mail Server field, enter the name of your ISP’s outgoing (SMTP) mail
server (such as mail.myISP.com).
You might be able to find this information in the configuration screen of your email
program. If you leave this field blank, log and alert messages are not sent by email.
4. Enter the email address to which logs and alerts are sent in the Send to This E-mail Address
field.
This email address is also used as the sender’s email address. If you leave this field
blank, log and alert messages are not sent by email.
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5. If your outgoing email server requires authentication, select the My Mail Server requires
authentication check box. Fill in the User Name and Password fields for the outgoing email
server.
6. To have email alerts sent immediately when someone attempts to visit a blocked site or
service, select Send Alert Immediately.
7. Specify when the logs are sent.
If you select the Weekly, Daily, or Hourly option and the log fills up before the specified
period, the log is automatically emailed to the specified email address. You can also
select the log to be sent when the log is full.
Note: Whatever option you select, after the log is sent, the log is cleared from
the router’s memory. If the router cannot email the log file, the log
buffer might fill up. In this case, the router overwrites the log and
discards its contents.
8. Click the Apply button.
Allow or Block Access to Your Network
You can use access control to allow or block access to your network.
To set up access control:
1. Launch an Internet browser from a computer or wireless device that is connected to the
network.
2. Type http://www.routerlogin.net or http://www.routerlogin.com.
A login screen displays.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Security > Access Control.
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The Access Control screen displays:
5. Select the Turn on Access Control check box.
You must select this check box before you can specify an access rule and use the Allow
and Block buttons. When this check box is cleared, all devices are allowed to connect,
even if the device is in the blocked list.
6. Click the Apply button.
7. To specify the access rule, select one of the following radio buttons:
•Allow all new devices to connect. With this setting, if you buy a new device, it can
access your network. You don’t need to enter its MAC address in this screen.
NETGEAR recommends that you leave this radio button selected.
•Block all new devices from connecting. With this setting, if you buy a new device,
before it can access your network, you must enter its MAC address for an Ethernet
connection and its MAC address for a WiFi connection in the allowed list.
The access rule does not affect previously blocked or allowed devices. It applies only to
devices joining your network in the future after you apply these settings.
8. To allow a device that is currently connected to the router to access the network, select the
check box next to the device and click the Allow button.
9. To block a device that is currently connected to the router from accessing the network,
select the check box next to the device and click the Block button.
Note: You cannot block the device that you are currently using to connect to
the router.
10. Click the Apply button.
Your changes take effect.
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View or Add Allowed Devices Not Connected to the Network
You can set the router to automatically allow a device to connect to the network that is not
currently connected.
Note: After the router detects a device, the router will remember its status. If
a device disconnects from the network, the device remains listed on
the Access Control screen.
To view or add allowed devices not currently connected to the network:
1. Launch an Internet browser from a computer or wireless device that is connected to the
network.
2. Type http://www.routerlogin.net or http://www.routerlogin.com.
A login screen displays.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Security > Access Control.
The Access Control screen displays:
5. Select the View list of allowed devices drop-down list.
The allowed devices that are not currently connected to the network display.
6. To add a device to the list, click the Add button.
The Add Allowed Device screen displays.
7. In the MAC Address and Device Name fields, type the device’s MAC address and name.
8. Click the Add button.
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The device is added to the list.
9. To remove a device from the list, select the check box next to your device and click the
Remove from the list button.
The device is removed from the list.
10. Click the Apply button.
Your changes are saved.
View or Add Blocked Devices Not Connected to the Network
You can set the router to automatically block a device from connecting to the network that is
not currently connected.
Note: After the router detects a device, the router will remember its status. If
a device disconnects from the network, the device remains listed on
the Access Control screen.
To view or add blocked devices not currently connected to the network:
1. Launch an Internet browser from a computer or wireless device that is connected to the
network.
2. Type http://www.routerlogin.net or http://www.routerlogin.com.
A login screen displays.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4. Select ADVANCED > Security > Access Control.
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The Access Control screen displays:
5. Select the View list of blocked devices drop-down list.
The blocked devices that are not currently connected to the network display.
6. To add a device to the list, click the Add button.
The Add Blocked Device screen displays.
7. In the MAC Address and Device Name fields, type the device’s MAC address and name.
8. Click the Add button.
The device is added to the list.
9. To remove a device from the list, select the check box next to your device and click the
Remove from the list button.
The device is removed from the list.
10. Click the Apply button.
Your changes are saved.
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6. Administration
Manage your network
This chapter describes the router settings for administering and maintaining your router and
home network. This chapter includes the following sections:
•Upgrade the Router Firmware
•View and Configure Logs
•Manage the Configuration File
For information about changing the password of your router, see Change the Password on
page 21.
For information about upgrading or checking the status of your router over the Internet, see
Remote Management on page 106.
For information about monitoring the volume of Internet traffic passing through your router’s
Internet port, see Traffic Meter on page 119.
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Upgrade the Router Firmware
The router’s firmware (software) is stored in flash memory. If the router has detected that new
firmware is available, you might see a message at the top of the genie screens. You can also
use the Check button on the Firmware Upgrade screen to check manually if new firmware is
available.
To check for new firmware and update your router:
1. Select Advanced > Administration > Firmware Upgrade.
The Firmware Upgrade screen displays:
2. Click the Check button.
The router detects new firmware if any is available. If new firmware is available, the
Firmware Upgrade Assistant screen displays.
3. Click Yes to update the router to the new firmware.
4. (Optional) If you have manually downloaded new firmware from the NETGEAR support
website:
a. Click Browse, navigate to the firmware file (the file ends in .img), and select the
firmware file.
b. Click the Upload button.
A progress bar shows the progress of the firmware upload process:
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WARNING:
When uploading firmware to the router, do not interrupt the web
browser by closing the window, clicking a link, or loading a new
page. If the browser is interrupted, it could corrupt the firmware.
When the upload is complete, your router restarts. The upload process can take up to
3 minutes, and the upgrade process typically takes about 1 minute. Read the new
firmware release notes to determine whether you need to reconfigure the router after
upgrading.
View and Configure Logs
The log is a detailed record of websites that users have accessed or attempted to access,
router operation, DoS attacks and port scans, wireless access, and other information. Up to
256 entries are stored in the log.
To view the log:
Select Advanced > Administration > Logs.
The Logs screen displays.
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The Logs screen shows the following information:
Date and time. The date and time the log entry was recorded.
Source IP. The IP address of the initiating device for this log entry.
Target address. The name or IP address of the website or news group that users visited or
attempted to access, or the IP address from which a DoS or port scan was initiated, from
which time was synchronized, or in relation to which other actions occurred.
Action. The action that occurred.
To refresh the log screen, click the Refresh button.
To clear the log entries, click the Clear Log button.
To email the log immediately, click the Send Log button.
To configure which actions are logged:
1. On the Logs screen, select any of the following check boxes:
•Attempted access to allowed sites. Log attempts to access websites that are
allowed.
•Attempted access to blocked sites and services. Log attempts to access websites
and services that are blocked.
•Connections to the Web-based interface of this Router. Log access to the router
user interface.
•Router operation (startup, get time etc). Log router operation events such as
startup, Internet connection, firmware initialization, and time synchronization.
•Known DoS attacks and Port Scans. Log DoS attacks and port scans.
•Port Forwarding / Port Triggering. Log port forwarding and port triggering events.
•Wireless access. Log access by wireless clients.
•Turn off wireless signal by schedule. Log when the radio is turned off if the
wireless signal is scheduled to be turned off.
2. Click the Apply button.
Manage the Configuration File
The configuration settings of the router are stored within the router in a configuration file. You
can back up (save) this file to your computer, restore it, or reset it to the factory default
settings.
Back Up Settings
To back up the router’s configuration settings:
1. Select Advanced > Administration > Backup Settings.
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The Backup Settings screen displays:
2. Click the Back Up button to save a copy of the current settings.
3. Choose a location to store the .cfg file on a computer on your network.
Restore Configuration Settings
To restore configuration settings that you backed up:
1. Select Advanced > Administration > Backup Settings.
The Backup Settings screen displays.
2. Click the Browse button to navigate to the backup file (that is, the .cfg file).
3. Click the Restore button to upload the file to the router.
Upon completion, the router reboots.
WARNING:
Do not interrupt the reboot process.
Erase
Under some circumstances (for example, if you move the router to a different network), you
might want to erase the configuration and restore the factory default settings.
You can either use the Restore Factory Settings button on the back of the router (see Factory
Settings on page 140), or you can use the Erase button on the Backup Settings screen.
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To erase the configuration and restore the factory default settings:
1. Select Advanced > Administration > Backup Settings.
The Backup Settings screen displays.
2. Click the Erase button.
3. Click Yes to confirm the action.
The router reboots.
WARNING:
Do not interrupt the reboot process.
Erasing sets the user name to admin, the password to password, and the LAN IP address to
192.168.1.1, and enables the router’s DHCP server.
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7. Advanced Settings
This chapter describes the advanced features of your router. The information is for users
with a solid understanding of networking concepts who want to set the router up for unique
situations such as when remote access from the Internet by IP address or domain name is
needed.
This chapter includes the following sections:
•Advanced Wireless Settings
•Wireless Access Point (AP)
•Wireless Distribution System (WDS)
•Port Forwarding and Port Triggering Configuration Concepts
•Set Up Port Forwarding to Local Servers
•Set Up Port Triggering
•Dynamic DNS
•Static Routes
•Remote Management
•Universal Plug and Play
•IPv6
•Traffic Meter
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Advanced Wireless Settings
The Advanced Wireless Settings screen lets you configure advanced settings for your
wireless network, set up a schedule to turn off your wireless network, configure the WPS
settings, and set up an access list for wireless clients.
Advanced Settings for Your Wireless Network
NETGEAR recommends that you use caution changing these settings.
To change advanced settings for your wireless network:
1. Select Advanced > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings screen displays:
2. (Optional) Clear the Enable Wireless Router Radio check box to completely turn off the
wireless radio of the router.
When the wireless radio is disabled, you can still use the router by connecting computers
to the router with an Ethernet cable. By default, the wireless radio is enabled.
3. (Optional) Clear the Enable 20/40 MHz Coexistence check box to increase the wireless
speed to the maximum supported speed.
By default, 20/40 MHz coexistence is enabled to prevent interference between wireless
network in your environment at the expense of the wireless speed. If there are no other
wireless networks in your environments, you can clear the Enable 20/40 MHz
Coexistence check box.
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IMPORTANT:
The Fragmentation Length, CTS/RTS Threshold, and Preamble
Mode options are reserved for wireless testing and advanced
configuration only. Do not change these settings.
4. Click the Apply button.
Set Up a Wireless Schedule
You can use this feature to turn off the wireless signal from your router at times when you do
not need a wireless connection. For instance, you could turn it off for the weekend if you
leave town.
To configure and enable the wireless schedule:
1. Select Advanced > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings screen displays.
2. Click the Add a new period button.
The screen adjusts:
3. Use the menus, radio buttons, and check boxes to set up a period during which you want
the wireless signal to be turned off.
4. Click the Apply button.
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The Advanced Wireless Settings screen displays.
5. Select the Turn off wireless signal by schedule check box to activate the schedule.
6. Click the Apply button.
Set Up the WPS Settings
You can control how WPS functions on the router. NETGEAR recommends that you use
caution changing the WPS settings.
Note: For information about how to use WPS to add wireless devices and
other equipment to your wireless network, see Wi-Fi Protected Setup
(WPS) Method on page 23.
You cannot set up the WPS settings when the security is WEP. Make sure that the security
mode is WPA-PSK, WPA2-PSK, or WPA-PSK + WPA2-PSK Mixed Mode. For information
about configuring the security mode, see Basic Wireless Settings on page 27.
You can do the following with the router’s PIN:
•Disable the PIN entirely.
•Change the number of times that a PIN connection is allowed to fail before the PIN is
automatically disabled. By default, the PIN is automatically disabled after three failed
connection attempts. If the PIN is automatically disabled, it remains so until you restart
the router. While the PIN is disabled, the WPS LED blinks slowly.
•Turn off automatic disabling of the PIN.
To change the WPS settings for your wireless network:
1. Select Advanced > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings screen displays.
The router’s PIN is shown for information only. It cannot be changed.
2. (Optional) Clear the Enable Router’s PIN check box to disable the router’s PIN entirely.
By default, the PIN is enabled, but there might be situations in which you want to disable
the PIN.
3. (Optional) Under the Enable Router's PIN check box, type a number in the field to change
the number of times that a PIN connection can fail.
You can change this setting only when the PIN is enabled. By default, the number is 3.
4. (Optional) Clear the check box under the Enable Router’s PIN check box to turn off
automatic disabling of the PIN.
You can change this setting only when the PIN is enabled. By default, automatic disabling
of the PIN is turned on.
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5. (Optional) Clear the Keep Existing Wireless Settings check box.
By default, this check box is selected. However, when the check box is selected, some
applications such as Network Explorer in Windows Vista might not detect the router.
CAUTION: When you clear this check box and you add a new wireless
client through WPS, the router’s wireless settings change to an
automatically generated SSID and passphrase (also referred to
as the wireless network password or network key).
6. Click the Apply button.
Set Up a Wireless Card Access List
By default, any wireless device that is configured with the correct SSID is allowed access to
your wireless network. For increased security, you can restrict access to the wireless network
to allow only specific wireless devices based on their MAC addresses.
Note: If you use a wireless computer to set up a wireless card access list,
add your wireless computer to the access list; otherwise, you are
disconnected when you click the Apply button. To avoid this situation,
use a computer with a wired connection to access the router.
To restrict access to your network to specific wireless devices:
1. Select Advanced > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings screen displays.
2. Click the Set Up Access List button.
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The Wireless Card Access List screen displays:
3. Click the Add button.
The Wireless Card Access Setup screen displays.
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4. Type a name for the wireless device.
5. Type the MAC address of the wireless device.
6. Click the Add button to add the device to the table on the Wireless Card Access List
screen.
7. (Optional) Repeat Step 4 through Step 6 for additional wireless devices.
8. Select the Turn Access Control On check box.
9. Click the Apply button.
Now only wireless devices that are in the table on the Wireless Card Access List screen
can access the router.
To edit or delete a wireless device from the access list:
1. Select Advanced > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings screen displays.
2. In the table, select the radio button next to the wireless device that you want to edit or delete.
3. Do one of the following:
•Click the Edit button.
The Edit Wireless Card screen displays.
a. Edit the address information.
b. Click the Accept button.
•Click the Delete button.
The address is removed from the table.
Wireless Access Point (AP)
The router can function in access point (AP) mode instead of regular router mode. In AP
mode, the router can function as a bridge between wireless clients and another router or
gateway in your network that connects to the Internet. When the router functions in AP mode,
many router functions are disabled, but wireless clients can connect to the router, and you
can still access the router to change the configuration, for example, to disable AP mode and
return to regular router mode.
To enable and configure AP mode:
1. Select Advanced > Advanced Setup > Wireless AP.
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The Wireless Access Point screen displays:
2. Select the Enable Access Point Mode check box.
The screen adjusts.
3. Configure the IP address settings for the router:
•Get dynamically from existing router. By default, the Get dynamically from existing
router radio button is selected, enabling the router to receive its IP address and other
IP settings from the other router or gateway in your network.
•Use fixed IP Address. Select the Use fixed IP Address radio button to set up static
IP address settings.
NETGEAR does not recommend this setting.
Note: If the other router or gateway in your network also has wireless
capability, NETGEAR recommends that you use wireless settings on
your router that are different from those on the other router or gateway
to avoid interference. You could also disable the wireless radio on the
other router or gateway and use your router only for wireless client
access.
4. Click the Apply button.
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Note: When you click the Apply button, the IP address of the router
changes and you are disconnected. To reconnect, close and restart
your web browser, and type http://www.routerlogin.net.
Wireless Distribution System (WDS)
You can set up the router to be used as a wireless base station or wireless repeater in a
wireless distribution system (WDS). A WDS lets you expand a wireless network through
multiple access points instead of using a wired backbone to link them. A wireless base station
connects to the Internet, can have wired and wireless clients, and sends its wireless signal to
an access point that functions as a wireless repeater. A wireless repeater can also have
wired and wireless clients, but connects to the Internet through the wireless base station.
The following figure shows a wireless repeating scenario.
Repeater
Base station
access point
access point
Figure 10. Wireless repeating scenario
The router can function either as a base station or as a repeater:
•Wireless base station. The router acts as the parent access point, bridging traffic to and
from the child repeater access point, as well as handling wireless and wired local
computers. To configure this mode, you need to know the MAC addresses of the child
repeater access point.
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•Wireless repeater. The router sends all traffic from its local wireless or wired computers
to a remote access point. To configure this mode, you need to know the MAC address of
the remote parent access point.
For you to set up a wireless network in a WDS, the following conditions need to be met for
both access points:
•Both access points need to use the same SSID, wireless channel, and encryption mode.
•Both access points need to be on the same LAN IP subnet. That is, all the access point
LAN IP addresses are in the same network.
•All LAN devices (wired and wireless computers) need to be configured to operate in the
same LAN network address range as the access points.
•The channel selection on the access points cannot be Auto (see Basic Wireless Settings
on page 27).
•The security option needs to be WEP (or no security). The WEP option displays only if
you select Up to 54 Mbps from the Mode menu on the Wireless Settings screen (see
Basic Wireless Settings on page 27).
Set Up the Base Station
The wireless repeating function works only in hub and spoke mode. The units cannot be
daisy-chained. You need to know the wireless MAC addresses of all units. First, set up the
base station, and then set up the repeater.
To set up the base station:
1. Select Advanced > Advanced Setup > Wireless Repeating Function.
The Wireless Repeating Function screen displays. The wireless MAC address of the
router is displayed onscreen.
2. Select the Enable Wireless Repeating Function check box.
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3. Select the Wireless Base Station radio button.
4. (Optional) Select the Disable Wireless Client Association check box to prevent wireless
clients from associating with the base station and allowing LAN client associations only. You
can leave the check box cleared if you prefer wireless clients to be able to associate with the
base stations.
5. In the Repeater MAC Address 1 through 4 fields, enter the MAC addresses for the access
points that should function as repeaters.
If your router is the base station, it can function as the “parent” for up to 4 other access
points.
6. Click the Apply button.
Set Up a Repeater
Use a wired Ethernet connection to set up the repeater to avoid conflicts with the wireless
connection to the base station.
Note: If you set up the your router as a base station with a non-NETGEAR
access point as the repeater, you might need to change additional
configuration settings. In particular, you should disable the DHCP
server function on the access point that functions as the repeater.
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To configure the router as a repeater:
1. Select Advanced > Advanced Setup > Wireless Repeating Function.
The Wireless Repeating Function screen displays. The wireless MAC address of the
router is displayed onscreen.
2. Select the Enable Wireless Repeating Function check box.
3. Select the Wireless Repeater radio button.
4. Fill in the Repeater IP Address field.
This IP address has to be in the same subnet as the base station, but different from the
LAN IP address of the base station.
5. (Optional) Select the Disable Wireless Client Association check box to prevent wireless
clients from associating with the repeater and allowing LAN client associations only.
You can leave the check box cleared if you prefer wireless clients to be able to associate
with the repeater.
6. In the Base Station MAC Address field, enter the MAC addresses for the access point that
should function as the base station.
7. Click the Apply button.
8. Verify connectivity across the LANs.
A computer on any wireless or wired LAN segment of the base station or a repeater
should be able to connect to the Internet. Any computer that is connected to the base
station should be able to share files and printers with any other wireless or wired
computer or server that is connected to a repeater, and the other way around.
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Port Forwarding and Port Triggering Configuration
Concepts
By default, the router blocks inbound traffic from the Internet to your computers except replies
to your outbound traffic. You might need to create exceptions to this rule for these purposes:
•To allow remote computers on the Internet to access a server on your local network.
•To allow certain applications and games to work correctly when their replies are not
recognized by your router.
Your router provides two features for creating these exceptions: port forwarding and port
triggering. The next sections provide background information to help you understand how
port forwarding and port triggering work, and the differences between the two.
Remote Computer Access Basics
When a computer on your network needs to access a computer on the Internet, your
computer sends your router a message containing the source and destination address and
process information. Before forwarding your message to the remote computer, your router
has to modify the source information and create and track the communication session so that
replies can be routed back to your computer.
Here is an example of normal outbound traffic and the resulting inbound responses:
1. You open a browser, and your operating system assigns port number 5678 to this
browser session.
2. You type http://www.example.com into the URL field, and your computer creates a web page
request message with the following address and port information. The request message is
sent to your router.
•Source address. Your computer’s IP address.
•Source port number. 5678, which is the browser session.
•Destination address. The IP address of www.example.com, which your computer
finds by asking a DNS server.
•Destination port number. 80, which is the standard port number for a web server
process.
3. Your router creates an entry in its internal session table describing this communication
session between your computer and the web server at www.example.com. Before sending
the web page request message to www.example.com, your router stores the original
information and then modifies the source information in the request message, performing
Network Address Translation (NAT):
•The source address is replaced with your router’s public IP address. This is
necessary because your computer uses a private IP address that is not globally
unique and cannot be used on the Internet.
•The source port number is changed to a number chosen by the router, such as
33333. This is necessary because two computers could independently be using the
same session number.
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Your router then sends this request message through the Internet to the web server at
www.example.com.
4. The web server at www.example.com composes a return message with the requested web
page data. The return message contains the following address and port information. The
web server then sends this reply message to your router.
•Source address. The IP address of www.example.com.
•Source port number. 80, which is the standard port number for a web server
process.
•Destination address. The public IP address of your router.
•Destination port number. 33333.
5. Upon receiving the incoming message, your router checks its session table to determine
whether there is an active session for port number 33333. Finding an active session, the
router then modifies the message to restore the original address information replaced by
NAT. Your router sends this reply message to your computer, which displays the web
page from www.example.com. The message now contains the following address and port
information.
•Source address. The IP address of www.example.com.
•Source port number. 80, which is the standard port number for a web server
process.
•Destination address. Your computer’s IP address.
•Destination port number. 5678, which is the browser session that made the initial
request.
6. When you finish your browser session, your router eventually detects a period of inactivity in
the communications. Your router then removes the session information from its session
table, and incoming traffic is no longer accepted on port number 33333.
Port Triggering to Open Incoming Ports
In the preceding example, requests are sent to a remote computer by your router from a
particular service port number, and replies from the remote computer to your router are
directed to that port number. If the remote server sends a reply back to a different port
number, your router does not recognize it and discards it. However, some application servers
(such as FTP and IRC servers) send replies back to multiple port numbers. Using the port
triggering function of your router, you can tell the router to open additional incoming ports
when a particular outgoing port originates a session.
An example is Internet Relay Chat (IRC). Your computer connects to an IRC server at
destination port 6667. The IRC server not only responds to your originating source port, but
also sends an “identify” message to your computer on port 113. Using port triggering, you can
tell the router, “When you initiate a session with destination port 6667, you have to also allow
incoming traffic on port 113 to reach the originating computer.”
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Using steps similar to the preceding example, the following sequence shows the effects of
the port triggering rule you have defined:
1. You open an IRC client program to start a chat session on your computer.
2. Your IRC client composes a request message to an IRC server using a destination port
number of 6667, the standard port number for an IRC server process. Your computer then
sends this request message to your router.
3. Your router creates an entry in its internal session table describing this communication
session between your computer and the IRC server. Your router stores the original
information, performs Network Address Translation (NAT) on the source address and port,
and sends this request message through the Internet to the IRC server.
4. Noting your port triggering rule and having observed the destination port number of 6667,
your router creates an additional session entry to send any incoming port 113 traffic to your
computer.
5. The IRC server sends a return message to your router using the NAT-assigned source port
(as in the previous example, say port 33333) as the destination port. The IRC server also
sends an “identify” message to your router with destination port 113.
6. Upon receiving the incoming message to destination port 33333, your router checks its
session table to determine whether there is an active session for port number 33333.
Finding an active session, the router restores the original address information replaced by
NAT and sends this reply message to your computer.
7. Upon receiving the incoming message to destination port 113, your router checks its session
table and learns that there is an active session for port 113 associated with your computer.
The router replaces the message’s destination IP address with your computer’s IP address
and forwards the message to your computer.
8. When you finish your chat session, your router eventually senses a period of inactivity in the
communications. The router then removes the session information from its session table,
and incoming traffic is no longer accepted on port numbers 33333 or 113.
To configure port triggering, you need to know which inbound ports the application needs.
Also, you need to know the number of the outbound port that triggers the opening of the
inbound ports. You can usually determine this information by contacting the publisher of the
application or user groups or newsgroups.
Note: Only one computer at a time can use the triggered application.
Port Forwarding to Permit External Host Communications
In both of the preceding examples, your computer initiates an application session with a
server computer on the Internet. However, you might need to allow a client computer on the
Internet to initiate a connection to a server computer on your network. Normally, your router
ignores any inbound traffic that is not a response to your own outbound traffic. You can
configure exceptions to this default rule by using the port forwarding feature.
A typical application of port forwarding can be shown by reversing the client-server
relationship from the previous web server example. In this case, a remote computer’s
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browser needs to access a web server running on a computer in your local network. Using
port forwarding, you can tell the router, “When you receive incoming traffic on port 80 (the
standard port number for a web server process), forward it to the local computer at
192.168.1.123.” The following sequence shows the effects of the port forwarding rule you
have defined:
1. The user of a remote computer opens a browser and requests a web page from
www.example.com, which resolves to the public IP address of your router. The remote
computer composes a web page request message with the following destination
information:
Destination address. The IP address of www.example.com, which is the address of your
router.
Destination port number. 80, which is the standard port number for a web server
process.
The remote computer then sends this request message through the Internet to your
router.
2. Your router receives the request message and looks in its rules table for any rules covering
the disposition of incoming port 80 traffic. Your port forwarding rule specifies that incoming
port 80 traffic should be forwarded to local IP address 192.168.1.123. Therefore, your router
modifies the destination information in the request message:
The destination address is replaced with 192.168.1.123.
Your router then sends this request message to your local network.
3. Your web server at 192.168.1.123 receives the request and composes a return message
with the requested web page data. Your web server then sends this reply message to your
router.
4. Your router performs Network Address Translation (NAT) on the source IP address and
sends this request message through the Internet to the remote computer, which displays the
web page from www.example.com.
To configure port forwarding, you need to know which inbound ports the application needs.
You usually can determine this information by contacting the publisher of the application or
the relevant user groups and newsgroups.
How Port Forwarding Differs from Port Triggering
The following points summarize the differences between port forwarding and port triggering:
•Port triggering can be used by any computer on your network, although only one
computer can use it at a time.
•Port forwarding is configured for a single computer on your network.
•Port triggering does not require that you know the computer’s IP address in advance. The
IP address is captured automatically.
•Port forwarding requires that you specify the computer’s IP address during configuration,
and the IP address can never change.
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•Port triggering requires specific outbound traffic to open the inbound ports, and the
triggered ports are closed after a period of no activity.
•Port forwarding is always active and does not need to be triggered.
Set Up Port Forwarding to Local Servers
Using the port forwarding feature, you can allow certain types of incoming traffic to reach
servers on your local network. For example, you might want to make a local web server, FTP
server, or game server visible and available to the Internet.
Use the Port Forwarding screen to configure the router to forward specific incoming protocols
to computers on your local network. In addition to servers for specific applications, you can
also specify a default DMZ server to which all other incoming protocols are forwarded.
Before starting, you need to determine which type of service, application, or game you want
to provide, and the local IP address of the computer that should provide the service. The
server computer has to always have the same IP address.
Tip: To ensure that your server computer always has the same IP
address, use the reserved IP address feature (see Set Up Address
Reservation on page 52) of your router.
To set up port forwarding:
1. Select Advanced Setup > Port Forwarding / Port Triggering.
The Port Forwarding / Port Triggering screen displays.
By default, Port Forwarding is selected as the service type.
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2. From the Service Name list, select the service or game that you are hosting on your
network.
If the service does not appear in the list, see Add a Custom Service on page 97.
3. In the corresponding Server IP Address field, enter the last octet of the IP address of your
local computer that provides this service.
4. Click the Add button.
The service is added to the table onscreen.
Add a Custom Service
To define a service, game, or application that does not appear in the Service Name list, you
have to first determine which port number or range of numbers is used by the application.
You can usually determine this information by contacting the publisher of the application or
user groups or newsgroups.
To add a custom service:
1. Select Advanced Setup > Port Forwarding / Port Triggering.
The Port Forwarding / Port Triggering screen displays. By default, Port Forwarding is
selected as the service type.
2. Click the Add Custom Service button.
The Ports - Custom Services screen displays:
3. In the Service Name field, enter a descriptive name.
4. In the Protocol list, select the protocol. Select TCP, UDP, or TCP/UDP. If you are not sure,
select TCP/UDP.
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5. In the External Starting Port field, enter the beginning port number.
•If the application uses a single port, enter the same port number in the External
Ending Port field.
•If the application uses a range of ports, enter the ending port number of the range in
the External Ending Port field.
6. If the internal port numbers are the same as the external port numbers, select the Use the
same port range for Internal port check box. If they are not, use the Internal Starting Port
and Internal Ending Port fields to enter the port numbers.
7. In the Internal IP Address field, enter the IP address of your local computer that provides this
service.
You can also select a radio button for one of the devices in the list of attached devices to
automatically place the IP address of the selected device in the Internal IP Address field.
8. Click the Apply button.
The service is added to the table on the Port Forwarding / Port Triggering screen.
Edit or Delete a Port Forwarding Entry
To edit or delete a port forwarding entry:
1. Select Advanced > Advanced Setup > Port Forwarding / Port Triggering.
The Port Forwarding / Port Triggering screen displays.
2. In the table, select the radio button next to the service that you want to edit or delete.
3. Do one of the following:
•Click the Edit Service button.
The Ports - Custom Services screen displays.
a. Edit the service.
b. Click the Apply button.
•Click the Delete Service button.
The service is removed from the table.
Application Example: Make a Local Web Server Public
If you host a web server on your local network, you can use port forwarding to allow web
requests from anyone on the Internet to reach your web server.
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To make a local web server public:
1. Assign your web server either a fixed IP address or a dynamic IP address using DHCP
address reservation.
In this example, your router always gives your web server an IP address of 192.168.1.33.
2. On the Port Forwarding screen, configure the router to forward the HTTP service to the local
address of your web server at 192.168.1.33.
HTTP (port 80) is the standard protocol for web servers.
3. (Optional) Register a host name with a Dynamic DNS service, and configure your router to
use the name.
For more information, see Dynamic DNS on page 102. To access your web server from
the Internet, a remote user has to know the IP address that has been assigned by your
ISP. However, if you use a Dynamic DNS service, the remote user can reach your server
by a user-friendly Internet name, such as mynetgear.dyndns.org.
Set Up Port Triggering
Port triggering is a dynamic extension of port forwarding that is useful in these cases:
•More than one local computer needs port forwarding for the same application (but not
simultaneously).
•An application needs to open incoming ports that are different from the outgoing port.
When port triggering is enabled, the router monitors outbound traffic looking for a specified
outbound trigger port. When the router detects outbound traffic on that port, it remembers the
IP address of the local computer that sent the data. The router then temporarily opens the
specified incoming port or ports, and forwards incoming traffic on the triggered ports to the
triggering computer.
While port forwarding creates a static mapping of a port number or range to a single local
computer, port triggering can dynamically open ports to any computer that needs them and
can close the ports when they are no longer needed.
Note: If you use applications such as multiplayer gaming, peer-to-peer
connections, real-time communications such as instant messaging, or
remote assistance, you should also enable Universal Plug and Play
(UPnP) according to the instructions in Universal Plug and Play on
page 108.
To set up port triggering, you need to know which inbound ports the application needs. Also,
you need to know the number of the outbound port that triggers the opening of the inbound
ports. You can usually determine this information by contacting the publisher of the
application or user groups or newsgroups.
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To set up port triggering:
1. Select Advanced > Advanced Setup > Port Forwarding / Port Triggering.
The Port Forwarding / Port Triggering screen displays.
2. Select the Port Triggering radio button.
The screen adjusts to display the port triggering information:
3. Clear the Disable Port Triggering check box if it is selected.
Note: If the Disable Port Triggering check box is selected after you configure
port triggering, port triggering is disabled. However, any port triggering
configuration information you added to the router is retained even
though it is not used.
4. In the Port Triggering Time-out field, enter a value up to 9999 minutes.
The default value is 20 minutes. This value controls the inactivity timer for the designated
inbound ports. The inbound ports close when the inactivity time expires because the
router cannot detect when the application has terminated.
5. Click the Add Service button.
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The Port Triggering - Services screen displays:
6. In the Service Name field, type a descriptive service name.
7. In the Service User list, select Any (the default) to allow this service to be used by any
computer on the Internet. Otherwise, select Single address, and enter the IP address of
one computer to restrict the service to a particular computer.
8. In the Service Type list, select the protocol. Select either TCP or UDP.
9. In the Triggering Port field, enter the number of the outbound traffic port that should cause
the inbound ports to be opened.
10. Enter the inbound connection port information in the Connection Type, Starting Port, and
Ending Port fields.
11. Click the Apply button.
The service is added to the Port Triggering Portmap table on the Port Forwarding / Port
Triggering screen. By default, the service is enabled, that is, the Enable check box is
selected.
To edit or delete a port triggering entry:
1. Select Advanced > Advanced Setup > Port Forwarding / Port Triggering.
The Port Forwarding / Port Triggering screen displays.
2. Select the Port Triggering radio button.
The screen adjusts to display the port triggering information.
3. In the Port Triggering Portmap Table, select the radio button next to the service that you
want to edit or delete.
4. Do one of the following:
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•Click the Edit Service button.
The Port Triggering - Services screen displays.
a. Edit the service.
b. Click the Apply button.
•Click the Delete Service button.
The service is removed from the table.
Dynamic DNS
If your Internet service provider (ISP) gave you a permanently assigned IP address, you can
register a domain name and have that name linked with your IP address by public Domain
Name Servers (DNS). However, if your Internet account uses a dynamically assigned IP
address, you do not know in advance what your IP address will be, and the address can
change frequently. In this case, you can use a commercial Dynamic DNS service. This type
of service lets you register your domain to their IP address and forwards traffic directed at
your domain to your frequently changing IP address.
If your ISP assigns a private WAN IP address (such as 192.168.x.x or 10.x.x.x), the Dynamic
DNS service does not work because private addresses are not routed on the Internet.
Your router contains a client that can connect to the Dynamic DNS service provided by
DynDNS.org or dynupdate.no-ip.com. First visit their website at www.DynDNS.org or
http://dynupdate.no-ip.com and obtain an account and host name that you configure in the
router. Then, whenever your ISP-assigned IP address changes, your router automatically
contacts the Dynamic DNS service provider, logs in to your account, and registers your new
IP address.
Note: Before you set up Dynamic DNS on router, first register an account
with one of the Dynamic DNS service providers whose URLs appear
in the Service Provider list on the Dynamic DNS screen.
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To set up Dynamic DNS:
1. Select Advanced > Advanced Setup > Dynamic DNS.
The Dynamic DNS screen displays:
2. Select the Use a Dynamic DNS Service check box.
3. In the Service Provider drop-down list, select one of the following:
•www.DynDNS.org
•dynupdate.no-ip.com
4. In the Host Name field, type the host name (or domain name) that your Dynamic DNS
service provider gave you.
5. In the User Name field, type the user name for your Dynamic DNS account.
This is the name that you use to log in to your account, not your host name.
6. In the Password field, type the password (or key) for your Dynamic DNS account.
7. Click the Apply button.
Your changes are saved.
8. To verify that your Dynamic DNS service is enabled in the router, click the Show Status
button.
A message displays the Dynamic DNS status.
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Static Routes
Static routes provide additional routing information to your router. Under usual
circumstances, the router has adequate routing information after it has been configured for
Internet access, and you do not need to configure additional static routes. You have to
configure static routes only for unusual cases such as multiple routers or multiple IP subnets
located on your network.
As an example of when a static route is needed, consider the following case:
•Your primary Internet access is through a cable modem to an ISP.
•You have an ISDN router on your home network for connecting to the company where
you are employed. This router’s address on your LAN is 192.168.1.100.
•Your company’s network address is 134.177.0.0.
When you first configured your router, two implicit static routes were created. A default route
was created with your ISP as the gateway, and a second static route was created to your
local network for all 192.168.1.x addresses. With this configuration, if you attempt to access a
device on the 134.177.0.0 network, your router forwards your request to the ISP. The ISP
forwards your request to the company where you are employed, and the request is likely to
be denied by the company’s firewall.
In this case you have to define a static route, telling your router that 134.177.0.0 should be
accessed through the ISDN router at 192.168.1.100. In this example:
•The Destination IP Address and IP Subnet Mask fields specify that this static route
applies to all 134.177.x.x addresses.
•The Gateway IP Address field specifies that all traffic for these addresses should be
forwarded to the ISDN router at 192.168.1.100.
•A metric value of 1 works because the ISDN router is on the LAN.
•Private is selected only as a precautionary security measure in case RIP is activated.
To set up a static route:
1. Select Advanced > Advanced Setup > Static Routes.
The Static Routes screen displays.
2. Click the Add button.
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The screen adjusts:
3. In the Route Name field, type a name for this static route (for identification purposes only.)
4. Select the Private check box if you want to limit access to the LAN only. If you select
Private, the static route is not reported in RIP.
5. Select the Active check box to make this route effective. (By default, the Active check box is
selected.)
6. Type the IP address of the final destination.
7. Type the IP subnet mask for this destination. If the destination is a single host, type
255.255.255.255.
8. Type the gateway IP address, which has to be a router on the same LAN segment as the
N300 Wireless Router.
9. Type a number between 1 and 15 as the metric value.
This value represents the number of routers between your network and the destination.
Usually, a setting of 2 or 3 works, but if this is a direct connection, set it to 1.
10. Click the Apply button.
The route is added to the table on the Static Routes screen.
To edit or delete a static route:
1. Select Advanced > Advanced Setup > Static Routes.
The Static Routes screen displays.
2. In the table, select the radio button next to the route that you want to edit or delete.
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3. Do one of the following:
•Click the Edit button.
The Static Routes screen adjusts.
a. Edit the route information.
b. Click the Apply button.
•Click the Delete button.
The route is removed from the table.
Remote Management
The remote management feature lets you upgrade or check the status of your router over the
Internet.
Note: Before you enable remote management, be sure to change the
router’s default login password to a very secure password. The ideal
password should contain no dictionary words from any language and
contain uppercase and lowercase letters, numbers, and symbols. It
can be up to 30 characters.
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To set up remote management:
1. Select Advanced > Advanced Setup > Remote Management.
2. Select the Turn Remote Management On check box.
3. Under Allow Remote Access By, specify the external IP addresses to be allowed to access
the router’s remote management.
Note: For enhanced security, restrict access to as few external IP addresses
as practical.
•To allow access from a single IP address on the Internet, select the Only This
Computer radio button. Enter the IP address that is allowed access.
•To allow access from a range of IP addresses on the Internet, select the IP Address
Range radio button. Enter a beginning and ending IP address to define the allowed
range.
•To allow access from any IP address on the Internet, select the Everyone radio
button.
4. Specify the port number for accessing the router user interface.
Normal web browser access uses the standard HTTP service port 80. For greater
security, enter a custom port number for the remote router user interface. Choose a
number between 1024 and 65535, but do not use the number of any common service
port. The default is 8080, which is a common alternate for HTTP.
5. Click the Apply button.
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When you access your router from the Internet, type your router’s WAN IP address in your
browser’s address or location field followed by a colon (:) and the custom port number. For
example, if your external address is 203.0.113.123 and you use port number 8080, enter
http://203.0.113.123:8080 in your browser.
Universal Plug and Play
Universal Plug and Play (UPnP) helps devices, such as Internet appliances and computers,
to access the network and connect to other devices as needed. UPnP devices can
automatically discover the services from other registered UPnP devices on the network.
Note: If you use applications such as multiplayer gaming, peer-to-peer
connections, or real-time communications such as instant messaging
or remote assistance, you should enable UPnP.
To turn on Universal Plug and Play:
1. Select Advanced > Advanced Setup > UPnP.
The UPnP screen displays.
2. Select the Turn UPnP On check box.
By default, this check box is selected. UPnP can be enabled or disabled for automatic
device configuration. If the Turn UPnP On check box is cleared, the router does not allow
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any device to automatically control the resources, such as port forwarding (mapping) of
the router.
3. Type the advertisement period in minutes.
The advertisement period specifies how often the router broadcasts its UPnP information.
This value can range from 1 to 1440 minutes. The default period is 30 minutes. Shorter
durations ensure that control points have current device status at the expense of
additional network traffic. Longer durations can compromise the freshness of the device
status, but can significantly reduce network traffic.
4. Type the advertisement time to live in hops.
The time to live for the advertisement is measured in hops (steps) for each UPnP packet
sent. The time to live hop count is the number of steps a broadcast packet is allowed to
propagate for each UPnP advertisement before it disappears. The number of hops can
range from 1 to 255. The default value for the advertisement time to live is 4 hops, which
should be fine for most home networks. If you notice that some devices are not being
updated or reached correctly, it might be necessary to increase this value.
5. Click the Apply button.
The UPnP Portmap Table displays the IP address of each UPnP device that is accessing
the router and which ports (internal and external) that device has opened. The UPnP
Portmap Table also displays what type of port is open and whether that port is still active
for each IP address.
6. (Optional) To refresh the information in the UPnP Portmap Table, click the Refresh button.
IPv6
You can use this feature to set up an IPv6 Internet connection type if NETGEAR genie does
not detect it automatically.
To set up an IPv6 Internet connection type:
1. Select Advanced > Advanced Setup > IPv6.
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The IPv6 screen displays:
2. Select the IPv6 connection type from the list. Your Internet service provider (ISP) can
provide this information.
•If your ISP did not provide details, you can select 6to4 Tunnel.
•If you are not sure what type of IPv6 connection the router uses, select Auto Detect
so that the router detects the IPv6 type that is in use.
•If your Internet connection does not use PPPoE, DHCP
, a fixed IP address, or
pass-through but is IPv6, select Auto Config.
Note: For IPv6 address requirements and detailed information about IPv6
Internet connection types, see the following sections.
3. Click the Apply button.
Requirements for Entering IPv6 Addresses
IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated by
colons. Any four-digit group of zeroes within an IPv6 address can be reduced to a single zero
or altogether omitted.
The following errors invalidate an IPv6 address:
•More than eight groups of hexadecimal quartets
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•More than four hexadecimal characters in a quartet
•More than two colons in a row
IPv6 Auto Detect
To set up an IPv6 Internet connection through auto detection:
1. Select Advanced > Advanced Setup > IPv6.
The IPv6 screen displays.
2. Select Auto Detect from the menu.
The screen adjusts:
The information in the following fields is automatically detected by the router:
•Connection Type. This field indicates the connection type that is detected.
•Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired
for the router’s WAN (or Internet) interface. The number after the slash (/) is the
length of the prefix, which is also indicated by the underline (_) under the IPv6
address. If no address is acquired, the field displays Not Available.
•Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the prefix,
which is also indicated by the underline (_) under the IPv6 address. If no address is
acquired, the field displays Not Available.
3. Specify how the router assigns IPv6 addresses to the devices on your home network
(the LAN) by selecting one of the following radio buttons:
•Use DHCP Server. This method passes more information to LAN devices, but some
IPv6 systems might not support the DHCv6 client function.
•Auto Config. This is the default setting.
4. (Optional) Select the Use This Interface ID check box, and specify the interface ID that you
want to be used for the IPv6 address of the router’s LAN interface.
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If you do not specify an ID here, the router generates one automatically from its MAC
address.
5. Specify IPv6 filtering.
When the connection type is not IPv6 Pass Through or Disabled, the router starts the
stateful packet inspection (SPI) firewall function on the WAN interface. The router creates
connection records and checks every inbound IPv6 packet. If the inbound packet is not
destined to the router itself and the router does not expect to receive such a packet, or
the packet is not in the connection record, the router blocks this packet. This function has
two modes.
Specify the mode by selecting one of the following radio buttons:
•Secured. In the secured mode, which is the default mode, the router inspects both
TCP and UDP packets.
•Open. In the open mode, the router inspects UDP packets only.
6. Click the Apply button.
IPv6 Auto Config
To set up an IPv6 Internet connection through auto configuration:
1. Select Advanced > Advanced Setup > IPv6.
The IPv6 screen displays.
2. Select Auto Config from the menu.
The screen adjusts:
The information in the following fields is automatically detected by the router:
•Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired
for the router’s WAN (or Internet) interface. The number after the slash (/) is the length
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of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no
address is acquired, the field displays Not Available.
•Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the prefix,
which is also indicated by the underline (_) under the IPv6 address. If no address is
acquired, the field displays Not Available.
3. (Optional) In the DHCP User Class (If Required) field, enter a host name.
Most people do not need to fill in this field, but if your ISP has given you a specific host
name, enter it here.
4. (Optional) In the Domain Name (If Required) field, enter a domain name.
You can type the domain name of your IPv6 ISP. (Do not enter the domain name for the
IPv4 ISP here.) For example, if your ISP’s mail server is mail.xxx.yyy.zzz, you would type
xxx.yyy.zzz as the domain name. If your ISP provided a domain name, type it in this field.
(For example, Earthlink Cable might require a host name of home, and Comcast
sometimes supplies a domain name.)
5. Configure the LAN setup and IPv6 filtering settings as explained in Step 3 through Step 5 of
the procedure to set up an IPv6 Internet connection through auto detection (see IPv6 Auto
Detect on page 111).
6. Click the Apply button.
IPv6 6to4 Tunnel
To set up an IPv6 Internet connection by using a 6to4 tunnel:
1. Select Advanced > Advanced Setup > IPv6.
The IPv6 screen displays.
2. Select 6to4 Tunnel from the menu.
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The screen adjusts:
The information in the following fields is automatically detected by the router:
•Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired
for the router’s WAN (or Internet) interface. The number after the slash (/) is the length
of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no
address is acquired, the field displays Not Available.
•Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the prefix,
which is also indicated by the underline (_) under the IPv6 address. If no address is
acquired, the field displays Not Available.
3. Configure the remote 6to4 relay router settings by selecting one of the following radio
buttons:
•Auto. Your router uses any remote relay router that is available on the Internet.
This is the default setting.
•Static IP Address. Enter the static IPv4 address of the remote relay router.
This address is usually provided by your IPv6 ISP.
Note: The remote relay router is the router to which your router creates the
6to4 tunnel. Make sure that the IPv4 Internet connection is working
before your apply the 6to4 tunnel settings for the IPv6 connection.
4. Configure the LAN setup and IPv6 filtering settings as explained in Step 3 through Step 5 of
the procedure to set up an IPv6 Internet connection through auto detection (see IPv6 Auto
Detect on page 111).
5. Click the Apply button.
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IPv6 Pass Through
In pass-through mode, the router works as a Layer 2 Ethernet switch with two ports (LAN and
WAN Ethernet ports) for IPv6 packets. The router does not process any IPv6 header
packets.
To set up a pass-through IPv6 Internet connection:
1. Select Advanced > Advanced Setup > IPv6.
The IPv6 screen displays.
2. Select Pass Through from the menu.
The screen adjusts, but no additional fields display.
3. Click the Apply button.
IPv6 Fixed
To set up an IPv6 Internet connection with a fixed IPv6 address:
1. Select Advanced > Advanced Setup > IPv6.
The IPv6 screen displays.
2. Select Fixed from the menu.
The screen adjusts:
3. Configure the fixed IPv6 addresses for the WAN connection:
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•IPv6 Address/Prefix Length. The static IPv6 address and prefix length of the
router’s WAN interface.
•Default IPv6 Gateway. The IPv6 address of the default IPv6 gateway.
•Primary DNS Server. The primary DNS server that resolves IPv6 domain name
records for the router.
•Secondary DNS Server. The secondary DNS server that resolves IPv6 domain
name records for the router.
Note: If you do not specify the DNS servers, the router uses the DNS servers
that are configured for the IPv4 Internet connection on the Internet
Setup screen (see Internet Setup on page 25).
4. Specify how the router assigns IPv6 addresses to the devices on your home network (the
LAN) by selecting one of the following radio buttons:
•Use DHCP Server. This method passes more information to LAN devices, but some
IPv6 systems might not support the DHCv6 client function.
•Auto Config. This is the default setting.
5. In the IPv6 Address/Prefix Length field, specify the static IPv6 address and prefix length of
the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.
6. Specify IPv6 filtering.
When the connection type is not IPv6 Pass Through or Disabled, the router starts the
stateful packet inspection (SPI) firewall function on the WAN interface. The router creates
connection records and checks every inbound IPv6 packet. If the inbound packet is not
destined to the router itself and the router does not expect to receive such a packet, or
the packet is not in the connection record, the router blocks this packet. This function has
two modes.
Specify the mode by selecting one of the following radio buttons:
•Secured. In the secured mode, which is the default mode, the router inspects both
TCP and UDP packets.
•Open. In the open mode, the router inspects UDP packets only.
7. Click the Apply button.
IPv6 DHCP
To set up an IPv6 Internet connection with a DHCP server:
1. Select Advanced > Advanced Setup > IPv6.
The IPv6 screen displays.
2. Select DHCP from the menu.
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The screen adjusts:
The information in the following fields is automatically detected by the router:
•Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired
for the router’s WAN (or Internet) interface. The number after the slash (/) is the
length of the prefix, which is also indicated by the underline (_) under the IPv6
address. If no address is acquired, the field displays Not Available.
•Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the prefix,
which is also indicated by the underline (_) under the IPv6 address. If no address is
acquired, the field displays Not Available.
3. (Optional) In the DHCP User Class (If Required) field, enter a host name.
Most people do not need to fill in this field, but if your ISP has given you a specific host
name, enter it here.
4. (Optional) In the Domain Name (If Required) field, enter a domain name.
You can type the domain name of your IPv6 ISP. (Do not enter the domain name for the
IPv4 ISP here.) For example, if your ISP’s mail server is mail.xxx.yyy.zzz, you would type
xxx.yyy.zzz as the domain name. If your ISP provided a domain name, type it in this field.
(For example, Earthlink Cable might require a host name of home, and Comcast
sometimes supplies a domain name.)
5. Configure the LAN setup and IPv6 filtering settings as explained in Step 3 through Step 5 of
the procedure to set up an IPv6 Internet connection through auto detection (see IPv6 Auto
Detect on page 111).
6. Click the Apply button.
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IPv6 PPPoE
To set up a PPPoE IPv6 Internet connection:
1. Select Advanced > Advanced Setup > IPv6.
The IPv6 screen displays.
2. Select PPPoE from the menu.
The screen adjusts:
The information in the following fields is automatically detected by the router:
•Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired
for the router’s WAN (or Internet) interface. The number after the slash (/) is the length
of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no
address is acquired, the field displays Not Available.
•Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the prefix,
which is also indicated by the underline (_) under the IPv6 address. If no address is
acquired, the field displays Not Available.
3. In the Login fields, enter the login information for the ISP connection.
This is usually the name that you use in your email address. For example, if your main
mail account is JerAB@ISP
.com, then you would type JerAB in this field. Some ISPs (like
Mindspring, Earthlink, and T-DSL) require that you use your full email address when you
log in. If your ISP requires your full email address, type it in this field.
4. In the Password field, enter the password for the ISP connection.
5. In the Service Name name field, enter a service name.
If your ISP did not provide a service name, leave this field blank.
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Note: The default setting of the Connection Mode field is Always on to
provide a steady IPv6 connection. The router never terminates the
connection. If the connection is terminated, for example, when the
modem is turned off, the router attempts to reestablish the connection
immediately after the PPPoE connection becomes available again.
6. Configure the LAN setup and IPv6 filtering settings as explained in Step 3 through Step 5 of
the procedure to set up an IPv6 Internet connection through auto detection (see IPv6 Auto
Detect on page 111).
7. Click the Apply button.
Traffic Meter
Traffic metering allows you to monitor the volume of Internet traffic passing through your
router’s Internet port. With the traffic meter utility, you can set limits for traffic volume, set a
monthly limit, and get a live update of traffic usage.
To start monitoring Internet traffic:
1. Select Advanced > Advanced Setup > Traffic Meter.
The Traffic Meter screen displays.
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2. To enable the traffic meter, select the Enable Traffic Meter check box.
3. If you would like to record and restrict the volume of Internet traffic, select the Traffic
volume control by radio button. You can select one of the following options for controlling
the traffic volume:
•No Limit. No restriction is applied when the traffic limit is reached.
•Download only. The restriction is applied to incoming traffic only.
•Both Directions. The restriction is applied to both incoming and outgoing traffic.
4. In the Monthly Limit field, enter how many MBytes (MB) per month are allowed.
Instead of MB, you can also specify how many hours of traffic are allowed by selecting
the Connection time control radio button and entering the allowed hours in the Monthly
limit field.
5. (Optional) If your ISP charges an amount of extra data volume when you make a new
connection, enter the extra data volume in MB in the Round up data volume for each
connection by field.
6. In the Traffic Counter section, set up the traffic counter to begin at a specific time and date
of each month.
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If you want the traffic counter to start immediately, click the Restart Counter Now button.
7. In the Traffic Control section, specify whether a warning message is issued before the
monthly traffic limit of MB or hours is reached.
By default, the value is 0 and no warning message is issued. You can select one of the
following to occur when the traffic limit is reached:
•The Internet LED flashes green or amber.
•The Internet connection is disconnected and disabled.
8. Click the Apply button.
The Internet Traffic Statistics section helps you to monitor the data traffic.
Click the Refresh button to update the Traffic Statistics section.
Click the Traffic Status button to display more information about the data traffic on your
router and to change the poll interval.
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8. Monitoring
Monitor your router and network traffic
This chapter describes how to monitor your the router and network traffic. This chapter
includes the following sections:
•Router Status and Usage Information Screen
•Router Information Pane
•Internet Port Pane
•Wireless Settings Pane
•Guest Network Pane
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Router Status and Usage Information Screen
To view router status and usage information:
Select Advanced.
The screen that displays shows information about the router, the Internet port, the wireless
settings, and the guest network (this screen is referred to as the Router Status screen):
Note: The Router Status screen also displays when you select Advanced >
Advanced Home or Advanced > Administration > Router Status.
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Router Information Pane
To display the Router Information pane:
Select the Advanced tab.
The Router Status screen displays. The Router Information pane is located in the upper left
of the screen.
The following settings are displayed:
Hardware Version. The router model.
Firmware Version. The version of the router firmware. It changes if you upgrade the router
firmware.
GUI Language Version. The localized language of the router user interface.
Operation Mode. The mode in which the router operates:
•Router. The router functions in default mode.
•AP. The router functions as an access point only.
LAN Port.
•MAC Address. The Media Access Control address for the LAN port. This is the unique
physical address being used by the Ethernet (LAN) port of the router.
•IP Address. The IP address that is used by the Ethernet (LAN) port of the router. The
default is 192.168.1.1.
•DHCP Server. Identifies whether the router’s built-in DHCP server is active for the
LAN-attached devices.
Internet Port Pane
To display the Internet Port pane:
Select the Advanced tab.
The Router Status screen displays. The Internet Port pane is located in the upper right of the
screen.
The following settings are displayed:
MAC Address. The Media Access Control (MAC) address for the Internet port. This is the
unique physical address being used by the Internet (WAN) port of the router.
IP Address. The IP address that is used by the Internet (WAN) port of the router. If no
address is shown or the address is 0.0.0, the router is not connected to the Internet.
Connection. Shows whether the router is using a fixed or dynamic IP address on the Internet
port. If the value is DHCP, the router obtains an IP address dynamically from the ISP or from
a DHCP server on your LAN.
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IP Subnet Mask. The IP subnet mask that is used by the Internet port of the router.
Domain Name Server. The Domain Name Server address that is used by the router. A
Domain Name Server translates human-language URLs such as www.netgear.com into IP
addresses.
Statistics
The router provides a variety of statistics.
To view the traffic statistics:
1. Select the Advanced tab.
The Router Status screen displays.
2. In the Internet Port pane, click the Show Statistics button.
A pop-up screen displays traffic statistics:
The following settings are displayed:
System Up Time. The time elapsed since the router was last restarted.
Port. The statistics for the WAN (Internet) port, the four LAN (Ethernet) ports combined, and
the wireless LAN (WLAN) port.
Status. The link status of the port.
TxPkts. The number of packets transmitted on this port since reset or manual clear.
RxPkts. The number of packets received on this port since reset or manual clear.
Collisions. The number of collisions on this port since reset or manual clear.
Tx B/s. The current transmission (outbound) bandwidth that is used on the port.
Rx B/s. The current reception (inbound) bandwidth that is used on the port.
Up Time. The time elapsed since the port acquired the link.
Poll Interval. The interval at which the statistics are updated on this screen.
To change the polling frequency, enter a time in seconds in the Poll Interval field, and click
the Set Interval button.
To stop the polling entirely, click the Stop button.
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Connection Status
The content of this screen depends on the type of connection. For example, different
information is shown for a PPPoE connection than for a DHCP connection.
To view the connection status:
1. Select the Advanced tab.
The Router Status screen displays.
2. In the Internet Port pane, click the Connection Status button.
The Connection Status pop-up screen displays. The following figure shows the
connection status information for a DHCP connection.
The following sections describe the different types of connections and the associated
settings that are displayed on the Connection Status pop-up screen.
DHCP Connection
The content of the Connection Status pop-up screen depends on the type of connection.
The following settings are displayed for a DHCP connection:
•IP Address. The IP address that is assigned to the router.
•Subnet Mask. The subnet mask that is assigned to the router.
•Default Gateway. The IP address for the default gateway that the router communicates
with.
•DHCP Server. The IP address for the Dynamic Host Configuration Protocol server that
provides the TCP/IP configuration for all the computers that are connected to the router.
•DNS Server. The IP address of the Domain Name Service server that provides
translation of network names to IP addresses.
•Lease Obtained. The date and time when the lease was obtained.
•Lease Expires. The date and time that the lease expires.
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Click the Release button to release the router’s IP address and terminate the Internet
connection.
Click the Renew button to let the router acquire an IP address from the DHCP server and
start the Internet connection.
Click the Close Window button to close the Connection Status screen.
PPPoE Connection
The content of the Connection Status pop-up screen depends on the type of connection.
The following settings are displayed for a PPPoE connection:
•Connection Time. The time that has elapsed since the connection was established.
•Connection Status. The status of the connection: Connected, Disconnected,
Negotiation (---, Success), or Authentication (---, Success). Note that --- indicates failure.
•IP Address. The IP address that is assigned to the router.
•Subnet Mask. The subnet mask that is assigned to the router.
Click the Connect button to establish the PPPoE connection manually.
Click the Disconnect button to terminate the PPPoE connection manually.
Click the Close Window button to close the Connection Status screen.
PPTP Connection
The content of the Connection Status pop-up screen depends on the type of connection.
The following settings are displayed for a PPTP connection:
•Connection Status. The status of the connection: Connected or Disconnected.
•IP Address. The IP address that is assigned to the router.
•Subnet Mask. The subnet mask that is assigned to the router.
Click the Connect button to establish the PPTP connection manually.
Click the Disconnect button to terminate the PPTP connection manually.
Click the Close Window button to close the Connection Status screen.
Wireless Settings Pane
To display the Wireless Settings pane:
Select the Advanced tab.
The Router Status screen displays. The Wireless Settings pane is located in the lower left of
the screen.
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The following settings are displayed:
Name (SSID). The wireless network name (SSID) that is used by the router.
Region. The geographic region where the router is used. It might be illegal to use the
wireless features of the router in some parts of the world.
Channel. Identifies the operating channel of the wireless port. The default channel is Auto.
When Auto is selected, the router finds the best operating channel available. If you notice
interference from nearby devices, you can select a different channel. Channels 1, 6, and 11
do not interfere with each other.
Mode. Indicates the wireless communication mode: Up to 54 Mbps, Up to 150 Mbps
(default), or Up to 300 Mbps.
Wireless AP. Indicates whether the radio of the router is enabled. If the radio is not enabled,
the Wireless LED on the front panel is off.
Broadcast Name. Indicates whether the router is broadcasting its SSID.
Wireless Isolation. Indicates whether wireless isolation is on or off. When it is off, wireless
clients (computers or wireless devices) that join the network can use the Internet, but cannot
access each other or access Ethernet devices on the network.
Wi-Fi Protected Setup. Indicates whether Wi-Fi Protected Setup is configured for this
network.
Guest Network Pane
To display the Guest Network pane:
Select the Advanced tab.
The Router Status screen displays. The Guest Network pane is located in the lower right of
the screen.
The following settings are displayed:
Name (SSID). The wireless network name (SSID) that is used by the router. The default
name is NETGEAR-Guest.
Wireless AP. Indicates whether the radio of the router is enabled for the guest network.
Broadcast Name. Indicates whether the router is broadcasting its SSID for the guest
network.
Wireless Isolation. Indicates whether wireless isolation is on or off for the guest network.
When it is off, wireless clients (computers or wireless devices) that join the guest network can
use the Internet, but cannot access each other or access Ethernet devices on the network.
Allow guest to access My Local Network. Indicates whether wireless clients on the guest
network can access your local network, instead of only the Internet and other wireless clients
on the guest network.
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9
9. Troubleshooting
This chapter provides information to help you diagnose and solve problems you might have with
your router. If you do not find the solution here, check the NETGEAR support site at
http://support.netgear.com for product and contact information.
This chapter contains the following sections:
•Quick Tips
•Troubleshoot with the LEDs
•Cannot Log In to the Router
•Cannot Access the Internet
•Changes Not Saved
•Wireless Connectivity
•Troubleshoot Your Network Using the Ping Utility
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Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
Make sure to restart your network in this sequence:
1. Turn off and unplug the cable or DSL broadband modem.
2. Turn off the router and computers.
3. Plug in the cable or DSL broadband modem and turn it on. Wait 2 minutes.
4. Turn on the router and wait 2 minutes.
5. Turn on the computers.
Check Ethernet Cable Connections
Make sure that the Ethernet cables are securely plugged in.
•The Internet LED on the router is lit if the Ethernet cable connecting the router and the
modem is plugged in securely and the modem and router are turned on.
•For each powered-on computer connected to the router by an Ethernet cable, the
corresponding numbered router LAN port LED is lit.
Wireless Settings
Make sure that the wireless settings in the computer and router match exactly.
•For a wirelessly connected computer, the wireless network name (SSID) and wireless
security settings of the router and wireless computer need to match exactly.
•If you set up an access list in the Advanced Wireless Settings screen, you have to add
each wireless computer’s MAC address to the router’s access list.
Network Settings
Make sure that the network settings of the computer are correct.
•Wired and wirelessly connected computers need to have network IP addresses on the
same network as the router. The simplest way to do this is to configure each computer to
obtain an IP address automatically using DHCP.
•Some cable modem service providers require you to use the MAC address of the
computer initially registered on the account. You can view the MAC address in the
Attached Devices screen (see Attached Devices on page 33).
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Troubleshoot with the LEDs
After you turn on power to the router, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on.
2. Verify that the Power LED turns amber within a few seconds, indicating that the self-test is
running.
3. After approximately 30 seconds, verify that:
•The Power LED is solid green.
•The Internet LED is lit.
•A numbered Ethernet port LED is on for any local port that is connected to a
computer. This indicates that a link has been established to the connected device.
You can use the LEDs on the front panel of the router for troubleshooting.
Power LED Is Off or Blinking
•Make sure that the power cord is securely connected to your router and that the power
adapter is securely connected to a functioning power outlet.
•Check that you are using the 12V DC, 1.5A power adapter that NETGEAR supplied for
this product.
•If the Power LED blinks slowly and continuously, the router firmware is corrupted. This
can happen if a firmware upgrade is interrupted, or if the router detects a problem with the
firmware. If the error persists, you have a hardware problem. For recovery instructions, or
help with a hardware problem, contact technical support at www.netgear.com/support.
Power LED Stays Amber
When the router is turned on, the Power LED turns amber for about 20 seconds and then
turns green. If the LED does not turn green, the router has a problem.
If the Power LED is still amber 1 minute after you turn on power to the router:
1. Turn the power off and back on to see if the router recovers.
2. Press and hold the Restore Factory Settings button to return the router to its factory
settings.
For more information, see Factory Settings on page 140.
If the error persists, you might have a hardware problem and should contact technical
support at www.netgear.com/support.
All LEDs Remain Lit after Startup
When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the
LEDs stay lit, there is a fault within the router.
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If all LEDs are still lit 1 minute after power-up:
•Turn the power off and back on to see if the router recovers.
•Press and hold the Restore Factory Settings button to return the router to its factory
settings.
For more information, see Factory Settings on page 140.
If the error persists, you might have a hardware problem and should contact technical
support at www.netgear.com/support.
Internet or LAN Port LEDs Are Off
If either the LAN port LEDs or the Internet LED does not light when the Ethernet connection is
made, check the following:
•Make sure that the Ethernet cable connections are secure at the router and at the modem
or computer.
•Make sure that power is turned on to the connected modem or computer.
•Be sure that you are using the correct cable:
When you connect the router’s Internet port to a cable or DSL broadband modem, use
the cable that was supplied with the cable or DSL broadband modem. This cable could be
a standard straight-through Ethernet cable or an Ethernet crossover cable.
Wireless LED Is Off
If the Wireless LED stays off, check to see if the WiFi On/Off button on the router has been
pressed. This button turns the wireless radio in the router on and off. The Wireless LED is lit
when the wireless radio is turned on.
The WPS (Push 'N' Connect) Button Blinks Amber
If, after you use the WPS function, the WPS LED blinks green rapidly, check the following:
•Make sure that you have used the WPS button on the front of the router and not the
WPS
Wizard on the Add WPS Client screen.
•Check that PIN verification has succeeded for the wireless device you are adding to the
wireless network.
•Make sure that you have not pressed the WPS button on the front of the router after
disabling the WPS feature (you logged in to the router and disabled this previously).
•The router is stuck in the AP setup locked state (if you are using the wireless repeater
function). To resolve this situation, either restart the router, or do the following:
1. Select Advanced > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings screen displays.
2. Select the Enable Router's PIN check box.
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3. Click the Apply button.
Cannot Log In to the Router
If you are unable to log in to the router from a computer on your local network, check the
following:
•If you are using an Ethernet-connected computer, check the Ethernet connection
between the computer and the router as described in the previous section.
•Make sure that your computer’s IP address is on the same subnet as the router. If you
are using the recommended addressing scheme, your computer’s address should be in
the range of 192.168.1.2 to 192.168.1.254.
•If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and
Mac OS generate and assign an IP address if the computer cannot reach a DHCP server.
These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in
this range, check the connection from the computer to the router, and reboot your
computer.
•If your router’s IP address was changed and you do not know the current IP address,
clear the router’s configuration to factory defaults. This sets the router’s IP address to
192.168.1.1. This procedure is explained in Factory Settings on page 140.
•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click the Refresh button to be sure that the Java applet is loaded.
•Try quitting the browser and launching it again.
•Make sure that you are using the correct login information. The factory default login name
is admin, and the password is password. Make sure that Caps Lock is off when you enter
this information.
•If you are attempting to set up your NETGEAR router as an additional router behind an
existing router in your network, either configure the NETGEAR router to function as an
access point only (see Wireless Access Point (AP) on page 86) or consider replacing the
existing router with the NETGEAR router.
•If you are attempting to set up your NETGEAR router as a replacement for an ADSL
gateway in your network, the router cannot perform many gateway services, for example,
converting ADSL or cable data into Ethernet networking information. NETGEAR does not
support such a configuration.
Cannot Access the Internet
If you can access your router but you are unable to access the Internet, first determine
whether the router can obtain an IP address from your Internet service provider (ISP). Unless
your ISP provides a fixed IP address, your router requests an IP address from the ISP. You
can determine whether the request was successful using the Router Status screen.
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N300 Wireless Router WNR2000v4
To check the WAN IP address:
1. Start your browser, and select an external site such as http://www.netgear.com.
2. Access the router user interface at http://www.routerlogin.net.
3. Select the Advanced tab.
The Router Status screen displays.
4. In the Internet Port pane, check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.
For more information about the Internet Port pane, see Internet Port Pane on page 124.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or
DSL broadband modem to recognize your new router by restarting your network. For more
information, see Sequence to Restart Your Network on page 130.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of
the following:
•Your Internet service provider (ISP) might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of
login.
•If your ISP requires a login, the login name and password might be set incorrectly.
•Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account as the account name in the Internet
Setup screen.
•Your ISP allows only one Ethernet MAC address to connect to Internet and might check
for your computer’s MAC address. In this case, do one of the following:
-Inform your ISP that you have bought a new network device, and ask them to use the
router’s MAC address.
-Configure your router to clone your computer’s MAC address.
Troubleshoot Internet Browsing
If your router can obtain an IP address, but your computer is unable to load any web pages
from the Internet:
•Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address during the router’s
configuration, reboot your computer, and verify the DNS address. You can configure your
computer manually with DNS addresses, as explained in your operating system
documentation.
•Your computer might not have the router configured as its TCP/IP gateway.
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N300 Wireless Router WNR2000v4
If your computer obtains its information from the router by DHCP, reboot the computer,
and verify the gateway address.
•You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no
longer need to run that software after installing your router. If you use Internet Explorer as
your browser, you might need to select Tools > Internet Options, click the Connections
tab, and select Never dial a connection. Other browsers have similar options.
Troubleshoot a PPPoE Internet Connection
To troubleshoot a PPPoE Internet connection:
1. Start your browser, and select an external site such as http://www.netgear.com.
2. Access the router user interface at http://www.routerlogin.net.
3. Select the Advanced tab.
The Router Status screen displays.
4. On the Internet Port pane, click the Connection Status button.
For more information, see Connection Status on page 126. If the fields show valid
information, including valid IP addresses, your PPPoE connection is up and working.
If any of the fields show incomplete information, or no valid IP address, you can attempt
to reconnect by clicking the Connect button. The router continues to attempt to connect
indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There might also be a provisioning problem with your ISP.
Note: Unless you connect manually, the router does not authenticate using
PPPoE until data is transmitted to the network.
Changes Not Saved
If the router does not save the changes you make through the NETGEAR genie screens,
check the following:
•When you enter configuration settings on a screen, always click the Apply button before
you move to another screen or tab, or your changes are lost.
•Click the Refresh or Reload button in the web browser. The changes might have
occurred, but the old settings might be in the web browser’s cache.
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N300 Wireless Router WNR2000v4
Wireless Connectivity
If you are having trouble connecting wirelessly to the router, try to isolate the problem.
•Does the wireless device or computer that you are using find your wireless network?
If not, check the Wireless LED on the front of the router. It should be lit. If it is not, you can
press the Wireless button on the side of the router to turn the router’s wireless radio back
on.
If you disabled the router’s SSID broadcast, your wireless network is hidden and does not
show up in your wireless client’s scanning list. (By default, SSID broadcast is enabled.)
•Does your wireless device support the security that you are using for your wireless
network (WEP, WPA, or WPA2).
•If you want to view the wireless settings, select Basic > Wireless Settings. For more
information, see Basic Wireless Settings on page 27.
Wireless Signal Strength
If your wireless device finds your network, but the signal strength is weak, check these
conditions:
•Is your router too far from your computer, or too close? Place your computer near the
router, but at least 6 feet away, and see whether the signal strength improves.
•Is your wireless signal blocked by objects between the router and your computer?
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to
the designated device. The device then responds with an echo reply. You can easily
troubleshoot a network by using the ping utility in your computer or workstation.
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up
correctly.
To ping the router from a computer running Windows:
1. From the Windows toolbar, click the Start button, and then select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
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N300 Wireless Router WNR2000v4
3. Click OK.
You should see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
•Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to
which you are connected.
Check that the appropriate LEDs are on for your network devices. If your router and
computer are connected to a separate Ethernet switch, make sure that the link LEDs are
lit for the switch ports that are connected to your computer and router.
•Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and
configured on your computer.
Verify that the IP address for your router and your computer are correct and that the
addresses are on the same subnet.
Test the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a
remote device.
1. From the Windows toolbar, click the Start button, and then select Run.
2. In the Windows Run window, type:
ping -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies like those shown in the previous section are
displayed.
If you do not receive replies:
•Check that your computer has the IP address of your router listed as the default gateway.
If the IP configuration of your computer is assigned by a DHCP server, this information is
not visible on your computer’s Network Control Panel. Verify that the IP address of the
router is listed as the default gateway.
•Check to see that the network address of your computer (the portion of the IP address
specified by the subnet mask) is different from the network address of the remote device.
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N300 Wireless Router WNR2000v4
•Check that your cable or DSL broadband modem is connected and functioning.
•If your ISP assigned a host name to your computer, enter that host name as the account
name in the Internet Settings screen.
•Your ISP could be rejecting the Ethernet MAC addresses of all but one of your
computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of your
broadband modem, but some ISPs additionally restrict access to the MAC address of a
single computer connected to that modem. If this is the case, configure your router to clone or
spoof the MAC address from the authorized computer.
139
A
A. Supplemental Information
This appendix provides factory default settings and technical specifications for the
N300 Wireless Router WNR2000v4:
•Factory Settings
•Technical Specifications
Supplemental Information
140
N300 Wireless Router WNR2000v4
Factory Settings
You can return the router to its factory settings. Use the end of a paper clip or some other
similar object to press and hold the Restore Factory Settings button on the back panel of
the router for at least 7 seconds. The router resets, and returns to the factory settings. Your
device returns to the factory configuration settings that are shown in the following table.
Table 4. WNR2000v4 router factory default settings
Feature Default behavior
Router login User login URL www.routerlogin.com or www.routerlogin.net
User name (case-sensitive) admin
Login password (case-sensitive) password
Internet
connection
WAN MAC address Use default hardware address
WAN MTU size 1500
Port speed Autosensing
Local area
network (LAN)
LAN IP 192.168.1.1
Subnet mask 255.255.255.0
DHCP server Enabled
DHCP range 192.168.1.2 to 192.168.1.254
Time zone United States is Pacific time; otherwise, varies by region
Time zone daylight saving time Disabled
Wireless Wireless communication Enabled
SSID name Preset. For information, see the router label. (For a
description of the router label, see Label on page 12.)
Network key (password)
Broadcast SSID Enabled
Transmission speed Auto
Note: The maximum wireless signal rate derived from
IEEE Standard 802.11 specifications. Actual throughput
varies. Network conditions and environmental factors,
including volume of network traffic, building materials and
construction, and network overhead, lower actual data
throughput rate.
Country/region United States in the US; otherwise varies by region
RF channel Auto
Operating mode Up to 150 Mbps
Supplemental Information
141
N300 Wireless Router WNR2000v4
Technical Specifications
Table 5. WNR2000v4 router specifications
Feature Description
Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, and
SMB
Power adapter • North America: 120V, 60 Hz, input
• UK, Australia: 240V, 50 Hz, input
• Europe: 230V, 50 Hz, input
• All regions (output): 12V DC @ 1A, output
Dimensions 178 x 130 x 54 mm (7 x 5.1 x 2.1 in.)
Weight 0.28 kg (0.62 lb)
Operating temperature 0° to 40°C (32º to 104ºF)
Operating humidity 90% maximum relative humidity, noncondensing
Electromagnetic Emissions FCC Part 15 Class B
VCCI Class B
EN 55 022 (CISPR 22), Class B C-Tick N10947
LAN 10BASE-T or 100BASE-Tx, RJ-45
WAN 10BASE-T or 100BASE-Tx, RJ-45
Wireless Maximum wireless signal rate complies with the IEEE 802.11 standard. See the
footnote for the previous table.
Radio data rates Auto Rate Sensing
Data encoding standards IEEE 802.11n version 2.0
IEEE 802.11n, IEEE 802.11g, IEEE 802.11b 2.4 GHz
Maximum computers per
wireless network
Limited by the amount of wireless network traffic generated by each node
(typically 50–70 nodes).
Operating frequency range 2.412–2.462 GHz (US)
2.412–2.472 GHz (Japan)
2.412–2.472 GHz (Europe ETSI)
802.11 security WEP, WPA-PSK, WPA2-PSK, WPA-PSK + WPA2-PSK mixed mode,
WPA/WPA2 Enterprise
Wireless
(continued)
20/40 MHz coexistence Enabled
Data rate Best
Output power Full
Table 4. WNR2000v4 router factory default settings (continued)
Feature Default behavior
142
Index
Numerics
20/40 MHz coexistence, disabling 81
6to4 tunnel, IPv6 Internet connection 113
A
access list, wireless clients 84
access point (AP) mode 86
accessing
remote computer 92
router remotely 106
active static route 105
address reservation 52
advertisement period, UPnP 109
AES (Advanced Encryption Standard) 30
alerts, emailing 68
ALG (Application Layer Gateway) 47
applications, QoS for 57
attached devices, viewing 33
authentication, required by mail server 69
autoconfiguration, IPv6 Internet connection 112
autodetection, IPv6 Internet connection 111
B
back panel 11
backing up configuration 77
bandwidth control, QoS 60
bandwidth, inbound and outbound 125
base station, wireless distribution system 89
blocking
inbound traffic 92
keywords and sites 63
services 65
wireless clients 84
box contents 8
browsing, troubleshooting 134
C
cables, checking 130
changes not saved, router 135
channel, wireless 29
coexistence 20/40 MHz, disabling 81
configuration file, managing 77
connecting wirelessly, operating range 12
connection status 126
contents, box 8
crossover cable 132
CTS/RTS threshold 82
custom service, port forwarding 97
D
dashboard, described 20
data packets, fragmented 48
DDNS (Dynamic DNS) 102
default DMZ server 47
default factory settings
list of 140
restoring 78
default gateway 126
deleting configuration 78
denial of service (DoS)
attacks 46, 77
protection 62
devices attached, viewing 33
DHCP (Dynamic Host Configuration Protocol) server
IPv6 Internet connection 116
managing router’s 51
viewing 126
dimensions, router 141
DMZ server 47
DNS (Domain Name Server) addresses
Internet connection, configuring 27
troubleshooting 134
viewing 125–126
domain name 26
domains, blocking 63
DoS (denial of service)
attacks 46, 77
protection 62
Dynamic DNS (DDNS) 102
Dynamic Host Configuration Protocol (DHCP) server
143
N300 Wireless Router WNR2000v4
IPv6 Internet connection 116
managing router’s 51
viewing 126
DynDNS.org 102
E
electromagnetic emissions 141
email notices 68
erasing configuration 78
Ethernet cables, checking 130
Ethernet LAN port LEDs
described 10
troubleshooting 132
F
factory default settings
list of 140
restoring 78
filtering IPv6 packets 112
firmware
upgrading 19, 75
version 124
fixed IPv6 address, IPv6 Internet connection 115
fragmentation length 82
fragmented data packets 48
front panel 9
G
games, DMZ server 47
gateway
default 126
IP address 27
genie, NETGEAR 18
guest network
setting up 38
viewing 128
GUI, described 20
H
hardware, version 124
hops, UPnP 109
host name 26
host, trusted 64
humidity, operating 141
I
IGMP proxy 47
inbound bandwidth 125
inbound traffic, allowing or blocking 92
interference 81
Internet connection
setting up 25
status 126
troubleshooting 18, 133
Internet LED
described 9
troubleshooting 132
Internet port
manually setting up 25
Setup Wizard, using to connect 18, 43
viewing setting 124
Internet Relay Chat (IRC) 93
Internet service provider (ISP)
account information 17
setting up a connection 26
Internet services, blocking access 65
IP addresses
Dynamic DNS (DDNS) 102
reserved 52
setting up 26–27
viewing 124–127
IPv6 Internet connection 109
IRC (Internet Relay Chat) 93
isolation, wireless 38
K
keywords, blocking 63
L
L2TP 26
label, product 12
LAN port
QoS for 58
viewing settings 124
LAN port LEDs
described 10
troubleshooting 132
LAN, setting up 49
lease, DHCP 126
LEDs
descriptions 9
troubleshooting, using for 131–133
verifying cabling 15
144
N300 Wireless Router WNR2000v4
Live Parental Controls 34
local servers, port forwarding to 96
logging in
router 19
troubleshooting 133
types of 17
logs
emailing 68
setting up 77
viewing 76
M
MAC addresses
product label 12
QoS for 59
router’s 27
mail server, outgoing 68
managing router remotely 106
maximum transmit unit (MTU) size 48
menus, described 20
metering traffic 119
metric values, static routes 105
mixed mode wireless security option 30
mode
router operation 124
wireless 29
MTU (maximum transmit unit) size 48
multicasting 51
N
NAT (Network Address Translation) 47
NETGEAR genie 18
network settings, troubleshooting 130
network, guest
setting up 38
viewing 128
newsgroups 63
O
online games
DMZ server, using 47
QoS for 57
open NAT 47
operating frequency range 141
operating mode, router 124
outbound bandwidth 125
outgoing mail server 68
P
packets
fragmented 48
transmitted and received 125
parental controls 34
passphrases
changing 30
product label 12
pass-through, IPv6 Internet connection 115
password recovery, administrative 22
password, default 19
permanent IP address 27
PIN method, WPS 44
PIN, viewing and configuring 83
ping, responding 46
plug and play 108
Point-to-Point Tunneling Protocol (PPTP)
Internet connection 26
viewing connection status 127
policies, QoS 55
port filtering 65
port forwarding
concepts 92
configuring 96
port numbers, services 65
port triggering 93
concepts 92
configuring 99
portmap table, UPnP 109
ports
back panel 11
status, viewing 125
positioning the router 12
power adapter, specifications 141
Power LED
described 9
troubleshooting 131
PPPoE (PPP over Ethernet) 134
IPv4 Internet connection 26
IPv6 Internet connection 118
troubleshooting 135
viewing connection status 127
PPTP (Point-to-Point Tunneling Protocol)
Internet connection 26
viewing connection status 127
preamble mode 82
preset security
described 27
passphrase 30
145
N300 Wireless Router WNR2000v4
primary DNS address 27
prioritizing traffic 54–59
private static route 105
protection, Internet 34
Push ’N’ Connect 23
push button method, WPS 43
Q
QoS (Quality of Service) 54–61
R
radio, disabling 81
RADIUS server 31
range of wireless connections 12
received packets 125
recovering administrative password 22
releasing and renewing connection status 127
remote management 106
repeater, wireless distribution system 90
reserved IP adresses 52
restarting network 130
restoring
configuration file 78
default factory settings 78, 140
RIP (Router Information Protocol)
setting up 50
static routes 105
router interface, described 20
router status, viewing 123
routes, static 104
rules, QoS 55
S
saving changes, troubleshooting 135
scheduling
keyword and service blocking 67
wireless service 82
secondary DNS addresses 27
secured NAT 47
security
firewall settings 62–69
wireless settings 27–33
security PIN, WPS 44
sending logs by email 68
serial number, product label 12
services
blocking 65
port forwarding 97
port triggering 101
Session Initiation Protocol Application Layer Gateway (SIP
ALG) 47
settings, default
list of 140
restoring 78
Setup Wizard 42
shared key, WEP 32
signal strength, troubleshooting 136
SIP ALG (Session Initiation Protocol Application Layer
Gateway) 47
sites, blocking 63
SMTP server 68
software
upgrading 19, 75
version 124
specifications, technical 141
SSID
described 29
product label 12
stateful packet inspection (SPI) firewall 112
static IP addresses
IPv4 Internet connection 27
IPv6 Internet connection 115
static routes 104
statistics, traffic 125
status, viewing (router, Internet, and networks) 123–128
system up time 125
T
technical specifications 141
technical support 2
temperatures, operating 141
Temporal Key Integrity Protocol (TKIP) 30
time to live, advertisement, UPnP 109
time-out, port triggering 100
tips, troubleshooting 130
TKIP (Temporal Key Integrity Protocol) 30
trademarks 2
traffic
metering 119
prioritizing 54–59
statistics, viewing 125
transmitted packets 125
troubleshooting 129–138
trusted host 64
146
N300 Wireless Router WNR2000v4
U
Universal Plug and Play (UPnP) 108
up time, system 125
upgrading firmware 19, 75
uplink bandwidth 60
user interface, described 20
user name, default 19
V
versions, firmware, hardware, and language 124
videoconferencing, DMZ server 47
viewing
logs 76
router, Internet, and network status 123–128
VoIP (Voice over IP) 47
W
WAN IP address, troubleshooting 134
WAN port
manually setting up 25
Setup Wizard, using to connect 18, 43
viewing settings 124
WAN port LED
described 9
troubleshooting 132
web server, port forwarding 98
weight, router 141
WEP (Wired Equivalent Privacy) 31
Wi-Fi Multimedia (WMM) 54
Wi-Fi Protected Setup (WPS) 23, 43
Wired Equivalent Privacy (WEP) 31
wireless channel 29
wireless clients, restricting access 84
wireless connections
operating range 12
troubleshooting 136
wireless devices, adding to network 22
wireless distribution system (WDS) 88
wireless isolation 38
Wireless LED
described 9
troubleshooting 132
wireless mode 29
wireless network name (SSID)
broadcasting 29
described 29
product label 12
wireless network settings 29
wireless radio, disabling 81
wireless repeating 88
wireless security options 29–33
wireless settings
described 29
troubleshooting 130
viewing 127
wireless signal strength, troubleshooting 136
wireless signal, turning off 82
wizards
Setup Wizard 42
WPS Wizard 43
WMM (Wi-Fi Multimedia) 54
WPA/WPA2 Enterprise 31
WPA-PSK, WPA2-PSK, and WPA+WPA2 mixed mode 30
WPS button 23
WPS LED
described 10
troubleshooting 132
WPS settings 83
WPS Wizard 43

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