Nextivity orporated CELFI-RS224WUA T-Mobile Provider Specific Consumer Signal Booster User Manual Users manual v20

Nextivity Incorporated T-Mobile Provider Specific Consumer Signal Booster Users manual v20

Contents

Users manual v20

Step 1Find the spot with the best 3G/4G coverage:The rst step in setting up your Cel-Fi system is to nd the location in your home or oce with the best 3G or 4G signal. Use your phone to identify the area with the most bars of signal. Typically, the best service will be near a window in the highest oor of your home or oce. Make sure 3G/4G icon is displayed on your handset. Step 2Plug in the Window Unit:Plug the Window Unit into an easily accessible outlet near the area with the strongest 3G/4G signal. (Note: Both of the power supplies in your kit are identical.) Position the Window Unit so that at least one bar displays on the signal strength indicator on the front of the device. If you do not see at least one bar, try a dierent location.WINDOW UNITWINDOW UNITCOVERAGEUNITPantone: Black CPantone: 137CPantone: 542C T-mobile® Signal BoosterRS2 Dual BandFor additional information about Signal Booster Installation, please visit: T-Mobile.com > Support > search for “Signal Booster” > select in the drop down window “T-Mobile Cel-Fi Signal Booster” > below “Get Started with Your Device” select “Videos”.Before You Begin.You need one place in your home that gets at least one bar of 4G or LTE cov-erage, one bar of 4G or LTE signal strength, and the revolutionary NEW Cel-Fi RS3-DB system which will bring you blazing fast downloads, smoother video and surng, and improved voice coverage throughout your home. Cel-Fi is a true plug-and-play system that doesn’t require the installation of anten-nas or cables.IMPORTANT: Your Cel-Fi Signal Booster is electronic equipment. Both units must be kept indoors and in a dry, cool, well ventilated area. In this package you will nd: • Window Unit• Coverage Unit• Two Power AdaptersIf you need additional information on features and services, visit us at www.t-mobile.com or, using an alternate phone, call us at 1-800-937-8997This is a CONSUMER device. BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person. You MUST cease operating this device immediately if re-quested by the FCC or a licensed wireless service provider. WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.When used with any mobile device utilizing the 1710-1755 MHz band, the FCC limits booster equipment placement to a maximum of 10 meters above ground level. Installation of this equipment which does not comply with federal requirements may subject the owner to FCC enforcement action. NOT FOR RESALE. Coverage is not available everywhere, see coverage details at www.T-Mobile.com. Cel-Fi is a trademark of Nextivity, Inc. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. ©2014 T-Mobile USA, Inc.Changes or modications not expressly approved by Nextivity, Inc. could void the user’s authority to operate the equipment. NOTE: This equipment has been tested and found to com-ply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to pro-vide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular in-stallation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the fol-lowing measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit dier-ent from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV techni-cian for helpThis Cel-Fi Signal Booster is a T-Mobile-owned device. You will be charged up to $500 if you fail to return the device after termination of your service with T-Mobile, move to a dwelling that has a shared wall (townhouse, duplex, apartment or condo), or return it in a damaged condition. IMPORTANT
For additional information about Signal Booster Installation, please visit: T-Mobile.com > Support > search for “Signal Booster” > select in the drop down window “T-Mobile Cel-Fi Signal Booster” > below “Get Started with Your Device” select “Videos”.Step 4Place the Coverage Unit:Move to a location in your home where you need to improve coverage. Plug the Coverage Unit into an easily accessible outlet. After several minutes, the numeric display will stop cycling.If your device is set up properly, the green icon will appear on the display as seen to the left. It is pos-sible to place the Coverage Unit so far away that it can not communicate with the Window Unit. If this happens, a red icon will illuminate indicating that you need to move the Coverage Unit closer to the Window Unit.CEL-FIRS 2 TroubleshootingTOO CLOSEA zero on the numeric display indicates that the Coverage Unit needs to be moved farther away from the Window Unit.GOODThis green icon indicates that the Coverage Unit is functioning normally.TOO FARThis red icon indicates that the Coverage Unit needs to be moved closer to the Window Unit.Step 3 Optimize the Window Unit Placement:The bars on the front of the device indicate the strength of the 3G/4G signal in the area. Moving the Window Unit to a dierent location in your home may increase the signal, and can make a signicant dierence in the quality of your service. Step 5Optimize The Coverage Unit Placement:Place the Coverage Unit as far away as possible from the Window Unit. The number on the side of the display indicates the quality of the placement. For the best service experi-ence, move the Coverage Unit around your home until an 8 or 9 displays.WINDOW UNITCOVERAGE UNITWINDOW UNITCOVERAGEUNITIndicator Issue Try ThisIndicator Issue Try ThisIndicator Issue Try ThisIndicator Issue Try ThisNo lights display on the Window Unit. Status indicator ashes green for more than one minute.Status indicator is solid red The status indicator is solid green and no bars display on the signal displayNo lights on Coverage Unit display. 7 segment display is cycling for more than a minute. 7 segment display shows a value of 0.Red “Too Far” Indicator. Red Status Indicator.E1 E3 E4 E8Low Coverage Unit number or Window Unit input signal.The device is not receiving power. The Window Unit is attempting to select a channel between the units.The device has a hardware error. The device does not have 3G or 4G signal.There is no power. The Coverage Unit is taking longer than normal to make a link. The Coverage Unit is “Too Close” to the Window Unit.The Coverage Unit is “Too Far” from the Window UnitHardware Error. No 3G signal on Window Unit.Coverage Unit is overheating.Window Unit is overheating.Input signal too strong.Window Unit and Coverage Unit are too close together or Window Unit signal level is low.1. Is the unit plugged in? 2. Is there power at the outlet? 3. Try exchanging the power supplies with the Coverage Unit to see if the power supply is defective.1. Wait for the status indicator to stop ashing. This could take several minutes. 1. Try resetting the Window Unit by unplugging it and then plugging it back in.2. If problem persists return system for service/replacement.1. Try moving the Window Unit to another room or area where you have more coverage. (Use your cell phone to nd the best 3G coverage).1. Is the unit plugged in? 2. Is there power at the outlet? 3. Try exchanging the power supplies with the Window Unit to see if the power supply is defective.1. Wait for the display to stop cycling. This could take several minutes 2. Move away from WiFi or other wireless devices. 1. Move the Coverage Unit farther away from the Window Unit.1. Move the Coverage Unit closer to the Window Unit.1. Try resetting the Coverage Unit by unplugging it and then plugging it back in.2. If problem persists return system for service.Try moving the Window Unit to another room or area where you have coverage. (Use your cell phone to nd the best 3G coverage). Make sure that the vents on the unit are not blocked. Move the unit to a cooler area. The system will start working normally when it cools down.The signal from the wireless network is too strong to use a booster.Move Coverage Unit away from the Window Unit to get a higher coverage num-ber. This may require placing the Coverage Unit on the opposite end of your home. Higher numbers indicate better coverage. You can also move the Window Unit to an area with better 3G/4G signal. ERROR MESSAGESPERFORMANCEqsg-TMOBILE_RS2.2-English_14-0221/ TM1849+((( )))COVERAGE UNITWINDOW UNITSignalIndicatorsPower & StatusIf you see any other error messages, please contact Customer Care at 611 from your mobile phone.

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