Nextivity orporated D32-21366CU Provider-Specific Consumer Signal Booster User Manual II

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Document ID	2971146
Application ID	DXM4pLwRbKQoYf2UYkRMVA==
Document Description	User Manual II
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	184.17kB (2302099 bits)
Date Submitted	2016-04-26 00:00:00
Date Available	2016-10-23 00:00:00
Creation Date	2016-02-11 14:36:26
Producing Software	Adobe PDF Library 15.0
Document Lastmod	2016-02-11 14:36:32
Document Title	User Manual II
Document Creator	Adobe InDesign CC 2015 (Macintosh)

qsg_DUO+-LTE-English-16-0211
Copyright © 2016 by Nextivity, Inc, U.S. Patents pending. All rights reserved. The Nextivity
and Cel-Fi logos are registered trademarks of Nextivity Inc. All other trademarks or registered
trademarks listed belong to their respective owners. Designed by Nextivity Inc in California.
In this package you will find:
• Network Unit
• Coverage Unit
• Two Power Adapters
• Two Mounting Brackets with hardware
To use this product you need:
• An LTE compatible mobile phone with qualifying LTE service
• An area inside your home that receives at least one bar of 4G LTE
coverage
• Power outlets
A true plug-and-play system that doesn’t require the installation of antennas
or cables.
Cel-Fi DUO+ Smart Signal Booster™
For more information, and software, g
 o to:
www.cel-fi.com/wave
NETWORK UNIT
COVERAGE UNIT
Easily register your Cel-Fi Booster.
Register: (When Required)
Keep your Cel-Fi Booster up-to-date as new
software versions become available.
Booster Updates:
Get a real-time technical overview of the
installation of your Cel-Fi Booster.
Advanced Mode:
Glance-able view to the state of your Cel-Fi
environment.
Dashboard:
Cel-Fi WAVE is an application available on both smartphones and desktop
computers that allows users to interact with Cel-Fi, to access advanced and
supplementary features.
Quick Start Guide
Cel-Fi™ DUO+
Get More from Cel-Fi WAVE
BEFORE You Begin
If you can find a place in your home that gets at least one bar of 4G LTE
signal, the revolutionary Cel-Fi DUO+ Smart Signal Booster system brings
you smoother video and surfing, and improved coverage throughout your
home. Cel-Fi DUO+ Smart Signal Booster is a true plug-and-play system
that doesn’t require the complicated installation of antennas or cables.
Step 1
Find the location with the best coverage:
The first step in setting-up your Cel-Fi DUO+ Signal Booster
is to find the location with the best mobile network signal.
Use your phone to identify the area with the best signal.
Typically, the best service will be near a window in the
highest floor of your space. Make sure a 4G LTE icon
is displayed on your handset.
Step 4
Place the Coverage Unit:
Place the Coverage Unit as far away,
inside the space, as possible from
the Network Unit or where you need
coverage the most, making sure that
you have enough distance between
the two units. After several minutes,
the numeric display will stop cycling.
COVERAGE UNIT
DISPLAY
If your device is set-up properly, the green icons will appear on the display
as seen above. It is possible to place the Coverage Unit too close or too far
from the Network Unit. If this happens, a red icon will illuminate indicating
that you need to move the Coverage Unit either closer to, or further away
from the Network Unit (see below).
Step 2
Plug-in the Network Unit:
GOOD
Two green icons
indicate that the Coverage Unit is functioning
normally.
Plug the Network Unit into an easily
accessible outlet near the area with the
strongest 4G LTE signal. (Note: the power
supplies in your kit are identical.) Make
sure that at least one bar is displayed on
the signal strength indicator on the front
of the Network Unit. If you do not see at
least one bar, try a different location.
NETWORK UNIT
DISPLAY
TOO FAR
SCROLLING DISPLAY
Four red icons & a scrolling
display indicate that the Coverage
Unit needs to be moved closer to
the Network Unit.
Step 5
Signal Strength
BEST
TOO CLOSE
A zero on the numeric display
indicates that the Coverage Unit
needs to be moved farther away
from the Network Unit.
NETWORK UNIT
DISPLAY
Optimize The Coverage
Unit Placement:
Step 3
Optimize the Network Unit Placement:
The bars on the front of the device indicate the
strength of the mobile network signal in the area.
Moving the Network Unit to a different location may
increase the signal, and can improve the quality of
your service.
OK BETTER
1 bar 2-3 bars 4-5 bars
IR
The number on the front of the
Coverage Unit display indicates the
quality of the placement. For the
best service experience, move the
Coverage Unit around your home
until an 8 or 9 displays. Based on
the Coverage Unit number, you
may need to move farther/closer to
the Network Unit.
LE
SS
CO
NN
CT
ON
COVERAGE UNIT
DISPLAY
For the best service, move the
Coverage Unit until an 8 or 9 displays.
For additional information about Cel-Fi DUO+ Signal Booster Installation go to: www.cel-fi.com
Mounting Instructions
CONTENTS IN THE BOX
3 Drill Anchor Holes (Drywall)
4 Install Anchors (Drywall)
In each marked spot, use a 3/16” drill bit to drill guide holes for the anchors.
Network Unit Coverage Unit
Power Adapters (2)
Quick Start Guide
Screws (4)
Drywall Anchors (4)
Mounting
Brackets (2)
REQUIRED HARDWARE
5 Install Mounting Bracket
Each Cel-Fi device may be supplied with mounting brackets and hardware to
mount both (or either) the Coverage Unit and the Network Unit.
NOTE : The brackets come equipped with screws and inserts for mounting
in standard drywall. Before you install the mounts, make sure there are no
wires or other objects, or metal plates, behind the drywall layer that will
interfere with the inserts, screws, mount, or mounted units.
1 Determine Cel-Fi Device Location (refer to other side)
6 Attach the Cel-Fi Unit to the wall mounted bracket
NETWORK UNIT
USER INTERFACE
COVERAGE UNIT
USER INTERFACE
Mounting
Holes
2 Determine Mounting Hole Locations
Figure 1
Back view with mounting holes.
Figure 2
Backside of unit fits onto bracket hooks.
IMPORTANT: Your Cel-Fi DUO+ Smart Signal Booster is electronic equipment.
Both units must be kept indoors and in a dry, cool, well ventilated area.
Troubleshooting
NETWORK UNIT
Power & Status Indicator
LTE
Indicator
Indicator
Signal
Indicator
(((
COVERAGE UNIT
Power & Status Indicator
Network Unit
Indicator
Issue
Try This
No lights on the Network Unit
display.
The device is not receiving power.
Power indicator is red.
Network Unit hardware issue.
Power indicator is green but no bars
on the Network Unit display.
Power indicator is Flashing
))) Green.
Network Unit does not have a 4G LTE
signal.
Network Unit Is setting up
communications with Coverage Unit.
1. Is the unit plugged in?
2. Is there power at the outlet?
3. Try exchanging the power supplies with the Coverage Unit to determine if the power
supply is defective.
Please check the Coverage Unit for an alternating error number to determine the proper
solution from the list of Error Messages below.
Try moving the Network Unit to another room or area where you have more coverage.
(Use your mobile phone to find the best 4G LTE coverage).
Wait a few moments, once a path has been set up, the light will stop flashing.
Indicator
COVERAGE UNIT
NU
No lights on the Coverage
Unit display.
Issue
Try This
The device is not powered.
1. Is the unit plugged in?
2. Is there power at the outlet?
3. Try exchanging the power supplies with the Network Unit to determine if the power
supply is defective.
Please check the seven segment display for an alternating Error Messages to determine
the proper solution from the list of Error Messages below.
1. Wait for the display to stop cycling. This could take several minutes.
2. M
 ake sure that all other electronic devices (Wi-Fi routers, home phones, computers,
etc.) are at least 1 meter from the Coverage & Network Units.
Move the Coverage Unit further away from the Network Unit. The separation distance
may be over 20 meter for a residence, and much further for open commercial spaces.
Try and get an 8 or 9 on the display.
Move the Coverage Unit closer to the Network Unit.
CU
Coverage Unit Power Indicator is red System Error.
Coverage Unit
Indicator
Seven Segment Display
PERFORMANCE
The Coverage Unit has
a boosted signal but
only in a small area.
ERROR
MESSAGES
The Coverage Unit still trying to wirelessly
connect to the Network Unit.
The Coverage Unit and
Network Unit icons are red
with two arrows.
The Coverage Unit is “Too Far Away” from
the Network Unit.
The Coverage Unit is “Too Close” to the
Network Unit.
Indicator
Issue
Try This
Low Coverage Unit number or
Network Unit input signal.
Network Unit and Coverage Unit are too
close together or Network Unit signal
level is low.
Move the Coverage Unit away from the Network Unit to get a higher coverage number.
This can mean putting the Coverage Unit on the opposite end of your home. Higher
numbers indicate better coverage. You can also move the Network Unit to an area with
a stronger signal. More bars is always better.
Indicator
Issue
Try This
E1
Alternating E and
Numeric Error Code
Seven segment
display cycling for
more than a minute.
Zero displayed.
E3
E4
E5
E8
E9
No 4G LTE signal at the
Network Unit.
Coverage Unit is overheating.
Network Unit is overheating.
Registration Required.
Input signal at Network Unit too strong.
Try moving the Network Unit to another room or area where you have coverage. (Use your
cell phone to find the best 4G LTE coverage).
Make sure that the vents on the unit are not blocked. Move the unit to a cooler area. The
system will start working normally when it cools down.
Register your address with your mobile network provider, using the Cel-Fi Wave app.
Your Network Unit is too close to a cellular tower. This may result in a reduced output power
(smaller coverage bubble) to limit network interference. Note: If you have satisfactory boost in
cellular service you can ignore this message. Otherwise move your Network Unit to another
location. You might need to move your Network Unit to the other side of your home/office.
Your system was moved from its original address. Either move the system back to its original location or register your new address with your
Registration required due to location lock. mobile network provider, using the Cel-Fi Wave app.
If you see any other error messages or for additional information about Cel-Fi DUO+ Signal Booster Installation go to: www.cel-fi.com/support

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