Nokia Solutions and Networks FMHRN0002 HOME ROUTER User Manual Base
Nokia Solutions and Networks Oy HOME ROUTER Base
Manual
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LTTH CPE User Manual Aricent: Revision Number 0.3 aricent.com Copyright © 2016 The Aricent Group. All Rights Reserved. No part of this document may be reproduced, stored in a retrieval system, distributed or transmitted, in any form, or by any means, electronic or otherwise, including photocopying, reprinting, or recording, for any purpose, without the express prior written permission of The Aricent Group. Printed in ________ TRADEMARKS Aricent and the Aricent Logo are marks and registered trademarks of the Aricent Group in the U.S. and certain other countries. The use of these trademarks without Aricent’s prior written consent is strictly prohibited. Other third party trademarks referenced are the property of their respective owners. Please note that the above list is not all-inclusive, and the absence of any mark from this list does not mean that it is not an Aricent trademark. DISCLAIMER The information in this book is provided “AS - IS”, without warranty of any kind, express or implied, including but not limited to a warranty of merchantability, fitness for any particular purpose, title or non-infringement of third party rights, and Aricent specifically disclaims all other warranties, conditions or representations. This document is provided for informational purposes only, and should not be construed as a representation or a commitment on the part of Aricent. Information in this document is subject to change without notice. REQUESTS For information requests or for obtaining permission for the use of this work, please submit a written request to: Corporate Marketing and Legal, The Aricent Group, One Tower Center Boulevard, 18th Floor, East Brunswick, NJ08816, USA. DOCUMENT No.: USER MANUAL © 2016 Aricent Group. Confidential & Proprietary. Contents CHAPTER 1: INTRODUCTION ________________________________________________ 5 1.1 PURPOSE ..................................................................................................... 5 1.2 SCOPE ......................................................................................................... 5 1.3 W HO SHOULD READ THIS MANUAL ................................................................ 5 1.4 HOW THIS MANUAL IS ORGANIZED .................................................................. 6 1.5 ACRONYMS .................................................................................................. 6 CHAPTER 2: LTTH CPE OVERVIEW ___________________________________________ 7 2.1 PRODUCT OVERVIEW .................................................................................... 7 2.2 DEPLOYMENT OVERVIEW .............................................................................. 9 2.3 KEY CHARACTERISTICS .............................................................................. 10 2.3.1 WIFI ....................................................................................................... 10 2.3.2 Ethernet ................................................................................................. 10 2.3.3 PoE+ ...................................................................................................... 10 2.3.4 USB ....................................................................................................... 10 2.3.1 TR-069 ................................................................................................... 10 2.4 INTERFACE/PORTS ..................................................................................... 10 2.5 STATUS LED .............................................................................................. 11 2.6 POWER SUPPLY ......................................................................................... 12 2.7 PERFORMANCE .......................................................................................... 13 2.7.1 Throughput ............................................................................................ 13 2.7.1.1 WIFI -----------------------------------------------------------------------------------13 2.7.1.2 Ethernet ------------------------------------------------------------------------------13 2.7.1.3 USB -----------------------------------------------------------------------------------13 2.7.2 Power Consumption .............................................................................. 13 2.8 COMPLIANCE STATEMENTS ......................................................................... 13 CHAPTER 3: INSTALLATION PROCEDURE ____________________________________ 15 3.1 SAFETY INFORMATION................................................................................. 15 3.2 W ARNING ................................................................................................... 15 3.3 PACKAGE CONTENT .................................................................................... 15 3.4 LTTH CPE INSTALLATION PREREQUISITE .................................................... 16 3.5 LTTH CPE INSTALLATION ........................................................................... 16 3.5.1 Wall mount option .................................................................................. 16 3.5.2 Table top option ..................................................................................... 21 3.5.3 Managing CPE using Mobile Management Application ........................ 22 3.5.3.1 CPE Firmware Upgrade ---------------------------------------------------------22 3.5.3.2 Wi-Fi Parameters update --------------------------------------------------------23 3.5.3.2.1 Change SSID/Wi-Fi Name --------------------------------------------------23 3.5.3.2.2 Change Security mode ------------------------------------------------------24 3.5.3.2.3 Change Wi-Fi password -----------------------------------------------------25 3.5.3.2.4 Change Wi-Fi channel -------------------------------------------------------25 3.5.3.2.5 Enable/disable 5 GHz Wi-Fi band -----------------------------------------25 CHAPTER 4: TROUBLESHOOTING ___________________________________________ 26 USER MANUAL © 2016 Aricent Group. Confidential & Proprietary. LTTH CPE 4.1 COMMON PROBLEMS DURING LTTH CPE INSTALLATION AND STARTUP PHASE 26 4.1.1 During start-up phase, CPE is rebooting repeatedly ............................. 26 4.1.2 CPE stuck in repeated uBOOT.............................................................. 27 4.1.3 CPE registration fails at LTTH-C ........................................................... 27 4.1.4 OTA CPE firmware upgrade is not initiated via LTTH-C ....................... 27 4.1.5 CPE firmware upgrade fails using ‘img_upgrade’ test tool .................... 27 4.1.6 CPE firmware activation fails ................................................................. 28 4.2 COMMON PROBLEMS DURING EXECUTION PHASE ........................................ 28 4.2.1 Ethernet station is not able to communicate to CPE on LAN-1/LAN-2 interface .............................................................................................................. 28 4.2.2 5GHz SSID is not broadcasted by CPE ................................................ 28 4.2.3 WiFi user not able to connect to CPE due to wrong password provided 29 4.2.4 WiFi/Ethernet client not able to access internet and CPE LED is blinking orange 29 4.2.5 WiFi/Ethernet client not able to access internet and CPE LED is stable Green 29 CHAPTER 5: APPENDIX A FACTORY SETTINGS _______________________________ 31 CHAPTER 6: APPENDIX B SPECIFICATIONS __________________________________ 32 CHAPTER 7: REVISION HISTORY ____________________________________________ 33 ARICENT: © 2016 Aricent Group. Confidential & Proprietary. LTTH CPE List of Figures Figure 2-1 IDU Module .................................................................................................................................. 8 Figure 2-2 Deployment Overview .................................................................................................................. 9 Figure 2-3 Interface Ports of IDU module .................................................................................................... 11 Figure 2-4 Power Supply adapter ................................................................................................................ 12 Figure 3-1 Holster and screws .................................................................................................................... 16 Figure 3-2 Mechanical arrangement for Wall mount option ........................................................................ 17 Figure 3-3 Recommended Cable routing (Bottom of IDU module) ............................................................. 18 Figure 3-4 Space for connecting cables ...................................................................................................... 19 Figure 3-5 Groove for inserting Holster ....................................................................................................... 19 Figure 3-2 Inserting Holster in the IDU module ........................................................................................... 20 Figure 3-7 IDU Table top option .................................................................................................................. 21 Figure 3-8 Firmware Update Available Notification ..................................................................................... 22 Figure 3-9 Option - Restart CPE and Update.............................................................................................. 23 Figure 3-10 Network Settings - Wi-Fi Name and control 5GHz band ......................................................... 24 Figure 3-11 Security mode & Wi-Fi Password Change ............................................................................... 24 Figure 3-12 Wi-Fi Channel Change ............................................................................................................. 25 ARICENT: © 2016 Aricent Group. Confidential & Proprietary. INTRODUCTION Chapter Introduction 1.1 Purpose This document serves as a user manual for LTTH CPE (IDU) during installation and troubleshooting. Note: The terms “LTTH CPE” and IDU are interchangeably used in the rest of this document. Also, following terms can be used interchangeably LTTH -> FastMile NTE -> Outdoor Modem CPE -> Home Router 1.2 Scope The scope of this document is limited to providing information on CPE physical installation General management using Mobile Application and Troubleshooting during the piloting phase of IDU 1.3 Who Should Read this Manual This document is intended for: Integration and Verification Team System integrators Operators USER MANUAL © 2016 Aricent Group. Confidential & Proprietary. INTRODUCTION 1.4 How this manual is organized Chapter Contents Introduction Introduces LTTH CPE (IDU); defines the purpose, scope, and intended audience of this document; explains how information is organized in this document. LTTH CPE Overview This chapter presents brief overview of LTTH CPE. Installation Procedure This chapter presents detailed installation steps and startup procedure for LTTH CPE Troubleshooting This chapter lists down common problems faced during various phases. It also contains their resolutions. 1.5 Acronyms The acronyms expanded in Error! Reference source not found. are fundamental to the information provided in this guide. ACS Auto Configuration Server CPE Customer Premises Equipment IDU Indoor Unit of CPE NTE Network Termination Equipment (same as ODU) ODU Outdoor Unit of CPE (same as NTE) PoS Point of sales PoSApp Point of sales Application PoE Power over Ethernet GBE Gigabit Ethernet DBDC Dual band dual concurrent LTTH LTE to the home LED Light Emitting Diode RGB Red Green Blue LAN Local Area Network WAN Wide Area Network MIMO Multiple Input Multiple Output USB Universal Serial Bus LTE Long Term Evolution PSE Power Sourcing Equipment ARICENT: © 2016 Aricent Group. Confidential & Proprietary. LTTH CPE OVERVIEW Chapter LTTH CPE Overview This chapter provides an overview of LTTH CPE. 2.1 Product Overview LTTH (LTE-to-the-Home) is a Customer Premises Equipment (CPE), the purpose of which is to provide the last mile broadband connection to the home using LTE technology. It Consists of an Indoor Unit (IDU) and Outdoor Unit (ODU). Indoor and outdoor units are connected together with a wired interface that provides power from the indoor unit to the outdoor unit as well as the high speed data connection using Power-overEthernet (PoE+). IDU provides support for 2 GBE LAN ports and 1 GBE WAN Port (PoE+) 2x2 DBDC MIMO WiFi interface - 802.11b/g/n at 2.4 GHz & 802.11 a/n/ac at 5 GHz USB 3.0 interface via Type C connector One Tri-color RGB LED for status indication +54VDC External regulated power connection (Adapter) ARICENT: © 2016 Aricent Group. Confidential & Proprietary. LTTH CPE OVERVIEW Figure 2-1 IDU Module ARICENT: © 2016 Aricent Group. Confidential & Proprietary. LTTH CPE OVERVIEW 2.2 Deployment Overview Wireless access modules IDU and ODU module are interfaced by means of PoE+ interface. The outdoor module has LTE communication through which it sends or receives information to the service provider. The received data is then transmitted to the Indoor Unit for LAN and/or Wi-Fi Communication. Figure 2-2 Deployment Overview ARICENT: © 2016 Aricent Group. Confidential & Proprietary. LTTH CPE OVERVIEW 2.3 Key Characteristics 2.3.1 WIFI 802.11b/g/n at 2.4 GHz & 802.11a/n/ac at 5 GHz 2x2 DBDC MIMO Internal Antenna configuration 5G frequency range (5.15GHz to 5.25GHz) Bandwidth: 802.11n with max 40 MHz and 802.11ac with max 80MHz Transmit power: Max 23dBm branch/chain Modulation: 2G with 64QAM and 5G with 256QAMTransmit power control (TPC) and Dynamic Frequency Selection (DFS) 2.3.2 Ethernet Supports 2 numbers of LAN and 1 number of WAN Supports IEEE802.3 10BASE-Te, 100BASE-TX and 1000BASE-T Supports CAT5/5E/6 unshielded twisted pair cable for max 1000Mbps Supports IEEE802.3az Energy efficient Ethernet 2.3.3 PoE+ WAN Port supports PoE+ PSE as per IEEE802.3 at type-2 Maximum power delivery with 30W (25.4W for PoE+ PD) 2.3.4 USB Supports Type-C reversible connector Supports USB3.0 with 5Gbps Supports legacy USB2.0 devices Supports 5V@1.5A power outputs 2.3.1 TR-069 Supports device management using TR-069 standard Supports communication between AP and client Supports configuration management, diagnostics and monitoring 2.4 Interface/Ports IDU module has some of User interfaces and indications as shown in below fig. IDU module has 2 Nos of GbE LAN port 1 No of GbE WAN port with POE+ PSE 1 No of Super speed USB 3.0 Reset switch +54V DC power input Multi-color LED indication ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 10 LTTH CPE OVERVIEW WiFi interface (antenna is present internal to the IDU module) Figure 2-3 Interface Ports of IDU module 2.5 Status LED IDU has one Multi-color status indication as shown in above fig. LED uses different colors to indicate the user about different status conditions. The LED is present under the IDU module which will not provide light pollution until it is purposefully seen. COLOR INDICATION ORANGE ORANGE Blink GREEN GREEN Blink FUNCTION Indicates that CPE is starting up. Indicates that the CPE has encountered a problem condition Indicates that the CPE is working fine Indicates that a new Firmware Update is available on CPE ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 11 LTTH CPE OVERVIEW 2.6 Power Supply Separate power supply adapter is used to power the IDU module. The Power supply adapter is connected to the Main AC power supply which powers the IDU module. Figure 2-4 Power Supply adapter Specifications: Input: 100V-200V AC 50/60Hz Output: +54V DC output 1.11A ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 12 LTTH CPE OVERVIEW 2.7 Performance 2.7.1 Throughput 2.7.1.1 WIFI IEEE802.11n MIMO with max 300Mbps TCP Throughput: 231Mbps UDP Throughput: 257.53Mbps IEEE802.11ac MIMO with max 866Mbps TCP Throughput: 648.2Mbps UDP Throughput: 728.42Mbps Notes: All throughput results are taken under wired and shielded environment. Attenuation used is 20dBm TCP throughput is taken using Iperf, Window Size 256k, No. of client streams:8 UDP throughput is taken using Ixia IxNetwork, Packet Length used is 1450 in case of UDP All the data rates are in Mbps. 2.7.1.2 Ethernet IEEE802.3ab; 1000BASE-T with max 1000Mbps (986.5Mbps as per EVM test result) 2.7.1.3 USB USB3.0 with max 26MBps write and 80MBps read (as per EVM test result) 2.7.2 Power Consumption Power consumption at idle state: 6.9Watts Power consumption at all interfaces being exercised: 7.6Watts Power consumption at full throughput: 10.2Watts 2.8 Compliance statements FCCID: 2AL7J-FMHRN0002 (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including Interference that may cause undesired operation FCC Caution!!! • Any changes or modifications not expressly approved by the party ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 13 LTTH CPE OVERVIEW Responsible for compliance could void the user's authority to operate this Equipment • This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body. This equipment generates, uses and can radiate radio frequency energy And, if not installed and used in accordance with the instructions, may Cause harmful interference to radio communications. However, there is no Guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television Reception, which can be determined by turning the equipment off and on, The user is encouraged to try to correct the interference by one or more of The following measures: —Reorient or relocate the receiving antenna. —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to Which the receiver is connected —Consult the dealer or an experienced radio/TV technician for help. ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 14 INSTALLATION PROCEDURE Chapter Installation Procedure This chapter describes the pre-requisite for LTTH CPE Installation and its step by step installation procedure and respective dependencies. 3.1 Safety information Only experienced installation professionals who has complete knowledge on safety codes and, where applicable, are licensed by the appropriate government regulatory authorities should install CPE Use only the allotted power adapter for powering the IDU Do not POWER ON before assembling the entire setup. Do not block the air flow from the air vents in the IDU box 3.2 Warning Do not live insert the adapter to the AC mains when the Main supply is ON It is recommended to avoid hot plug of the PoE+ WAN connector to the ODU module. 3.3 Package content Sl. No 1. 2. 3. 4. Item IDU Unit Power Adapter Wall Mounting holster Screws ARICENT: © 2016 Aricent Group. Confidential & Proprietary. Qty 15 INSTALLATION PROCEDURE 3.4 LTTH CPE Installation Prerequisite Mechanical Tools are required for Wall mounting the IDU Unit. 3.5 LTTH CPE installation IDU can be used as Wall mount or Table top depending on the user convenient 3.5.1 Wall mount option Wall mount option needs mechanical arrangements to be done, Choose the wall where the IDU is to be mounted. The walls should not have ventilation close to the IDU module to avoid contact with rain water. Avoid mounting close to side wall which blocks the air vent The wall should have the sufficient space for connecting the cables required for IDU module Steps to be followed for using wall mount option. First the holster should be mounted on the wall as shown below Figure 3-1 Holster and screws ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 16 INSTALLATION PROCEDURE Figure 3-2 Mechanical arrangement for Wall mount option Holster Screws ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 17 INSTALLATION PROCEDURE Then insert the cables to the IDU module and route the cables as shown blow for proper arrangement Figure 3-3 Recommended Cable routing (Bottom of IDU module) ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 18 INSTALLATION PROCEDURE The bottom of the IDU module is having sufficient space to route the cables Figure 3-4 Space for connecting cables After connecting the cables to the IDU module, the module can be mounted on the holster by inserting the holster bend in the groove of IDU box as shown below Figure 3-5 Groove for inserting Holster ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 19 INSTALLATION PROCEDURE Figure 3-6 Inserting Holster in the IDU module ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 20 INSTALLATION PROCEDURE 3.5.2 Table top option For table top option follow the following steps. First insert the required cables at the back of the IDU module Route the cables properly as shown in previous diagrams Place the IDU module on the table for user access. Figure 3-7 IDU Table top option ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 21 INSTALLATION PROCEDURE 3.5.3 Managing CPE using Mobile Management Application The end user is provided with a Mobile Management Application which can be installed on Android and iOS mobile devices. The user can perform the following operations on IDU using this application. Firmware upgrade of the IDU Change the following Wi-Fi parameters on IDU o Change SSID/Wi-Fi Name o Change Security mode o Change Wi-Fi password o Change Wi-Fi channel o Enable/disable 5Ghz Wi-Fi band These actions are elaborated more in the following sections. Note: Details of installation of this application on Android and other devices is out of scope of this document. 3.5.3.1 CPE Firmware Upgrade Whenever a new firmware is downloaded to CPE and is available for upgrade, the Management Application automatically starts showing the below notification. Figure 3-8 Firmware Update Available Notification The end user click on the “Update available” button to go to the “Software Update” screen where an update can be started by clicking on “Restart CPE and Update” ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 22 INSTALLATION PROCEDURE button. This will update the CPE with the latest downloaded software and restart the CPE. Figure 3-9 Option - Restart CPE and Update In case the user does not update Firmware on CPE by clicking “Restart CPE and Update”, it is be upgraded automatically on next reboot. 3.5.3.2 Wi-Fi Parameters update Many Wi-Fi parameters for CPE can be updated using the mobile applications. 3.5.3.2.1 Change SSID/Wi-Fi Name Wi-Fi name (or SSID) can be changed from the “Network Settings” page where the name next to “Wi-Fi Name” can be changed to the user’s liking. Any combination of alphanumeric characters (uppercase and lowercase) up to a maximum length of 32 can be set. It should also be noted that user can only change the 2.4 GHz band Name. The name for 5 GHz band is automatically derived this this name. E.g. If 2.4 GHz Name is set to TEST then the 5 GHz Name is automatically set to TEST-5GHz. ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 23 INSTALLATION PROCEDURE Figure 3-10 Network Settings - Wi-Fi Name and control 5GHz band 3.5.3.2.2 Change Security mode Security mode can be changed to either WPA2/AES or None. User should be careful while changing the mode to “None” as this would mean that the Wi-Fi would work unprotected and any W-Fi password set will not have any effect. Figure 3-11 Security mode & Wi-Fi Password Change ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 24 INSTALLATION PROCEDURE 3.5.3.2.3 Change Wi-Fi password Wi-Fi password can be changed to the user’s liking from the “Security mode” page. Any combination of alphanumeric characters (min. 8 characters, max. 64 characters) can be set. It should also be noted that user can only change the 2.4 GHz band password. The password for 5 GHz band is automatically set to the same password. 3.5.3.2.4 Change Wi-Fi channel Wi-Fi channel can be changed to any of the possible values in the “Network Channel” page. Please note that changing may lead to enhanced or degraded performance of Wi-Fi and hence should only be changed by expert/advanced users. Figure 3-12 Wi-Fi Channel Change Note: Channel for 5GHz band is auto-selected. 3.5.3.2.5 Enable/disable 5 GHz Wi-Fi band User can also enable or disable the high performance 5GHz Wi-Fi band from the “Network Settings” page. This band is enabled by default. ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 25 TROUBLESHOOTING Chapter Troubleshooting This chapter contains the possible issues a user might face while installing/familiarizing with LTTH CPE. It also contains resolution for the same. 4.1 Common Problems during LTTH CPE Installation and startup Phase 4.1.1 During start-up phase, CPE is rebooting repeatedly Root causes I. The running.config.cfg file is corrupted. II. UDID is not configured. Indication to user CPE LED will be stable orange. How to resolve/fix I. Delete the running.config.cfg file via CPE console from path /opt/Nokia/var/command/data and perform CPE reboot. An alternative option is to Perform CPE Factory Reset via Reset button. II. Check CPE UDID via CPE console from INVENT_TEST utility and select option (1) and READ UDID. If UDID is not written then Write UDID and perform a CPE Reboot. ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 26 TROUBLESHOOTING 4.1.2 CPE stuck in repeated uBOOT Root causes Any key is pressed by mistake in CPE console before it reaches to Auto Boot mode. Indication to user CPE LED will be stable orange. How to resolve/fix Execute ‘sf bflagwr’ command via CPE console and followed by ‘RESET’ command. 4.1.3 CPE registration fails at LTTH-C Root causes Wrong HW version or Product Class is mentioned while Registering Product Category at LTTH-C. Indication to user CPE is not present under ‘Find CPE’ tab at LTTH-C. How to resolve/fix Rectify HW version or Product Class value while Registering Product Category at LTTHC and Perform CPE Reboot or Factory Reset. 4.1.4 OTA CPE firmware upgrade is not initiated via LTTH-C Root causes Wrong HW version or Product Class is mentioned while Registering Product Category at LTTH-C. Indication to user No, CPE LED will be stable green. How to resolve/fix Rectify HW version or Product Class value while Registering Product Category at LTTHC and re-initiate CPE firmware upgrade by performing ‘Reconciliation’ operation by LTTHC. 4.1.5 CPE firmware upgrade fails using ‘img_upgrade’ test tool Root causes ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 27 TROUBLESHOOTING The ‘img_upgrade’ test tool perform the firmware upgrade in passive partition and firmware upgrade fails if passive partition is faulty. Indication to user CPE will be operational with old firmware build. How to resolve/fix Perform CPE firmware upgrade via TFTP server. 4.1.6 CPE firmware activation fails Root causes CPE reboot is performed before SW flashing is completed. Indication to user CPE will be operational with old firmware build. How to resolve/fix Perform CPE reboot only when CPE LED turns to blinking green indicating that SW flashing is completed and new firmware is ready to be activated. An alternative option is to perform software activation through Management App when ‘SW update available’ option is appeared on screen. 4.2 Common Problems during Execution Phase 4.2.1 Ethernet station is not able to communicate to CPE on LAN-1/LAN-2 interface Root causes Ethernet station IP address is incorrect. Indication to user Ping to CPE (192.168.254.2) will not work. How to resolve/fix Go to Network interface settings on Ethernet station and select automatic DHCP option. If static IP is configured then ensure static IP are in range 192.168.1.101-254 for LAN1 and 192.168.2.101-254. 4.2.2 5GHz SSID is not broadcasted by CPE Root causes ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 28 TROUBLESHOOTING 5 GHz radio switch is off or client does not support 5GHz band hence will not detect 5Ghz SSID. Indication to user Unable to see 5GHz SSID. How to resolve/fix Enable 5 GHz radio via CPE console by executing command “./cpe_ctrl setwlanstatus –s 1” from path /usr/local/bin. Alternatively 5 GHz radio can be enabled via Management app. 4.2.3 WiFi user not able to connect to CPE due to wrong password provided Root causes User has forgotten the password or password is not known to user. Indication to user Not able to connect to CPE How to resolve/fix Change password via CPE console by executing command “./cpe_ctrl setwlansmode -m -pwd mypassword” from path /usr/local/bin/. Alternatively perform factory reset and try connecting using default password. 4.2.4 WiFi/Ethernet client not able to access internet and CPE LED is blinking orange Root causes CPE has lost connectivity with NTE/LTE network. Indication to user LED blinking orange and internet is not accessible. How to resolve/fix Check PoE cable is properly connected between CPE and NTE. If this is fine then problem to be looked at operator side. 4.2.5 WiFi/Ethernet client not able to access internet and CPE LED is stable Green Root causes Manual network proxy is set at client side. Indication to user ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 29 TROUBLESHOOTING Internet is not accessible. How to resolve/fix Configure network proxy setting to ‘Automatic’ and try to access the internet. ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 30 APPENDIX A FACTORY SETTINGS Chapter Appendix A Factory Settings You can return the router to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the router for at least five seconds. The router resets and returns to the factory configuration settings shown in the following table, FEATURE Default Behavior Router Login User login URL User name (case-sensitive) Login password (case-sensitive) LAN IP Subnet mask DHCP server DHCP range DHCP starting IP address DHCP ending IP address Local Network (LAN) 192.168.1.1 255.255.255.0 Enabled 192.168.1.2 to 192.168.1.254 192.168.1.2 192.168.1.254 Wireless communication SSID name Password Security Broadcast SSID Transmission speed Operating mode Wireless Wi-Fi Enabled See router label See router label WPA2-PSK (AES) Enabled Auto Up to 300 Mbps at 2.4 GHz, 867 Mbps at 5 GHz ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 31 APPENDIX B SPECIFICATIONS Chapter Appendix B Specifications FEATURE Altitude Dimension Weight Operating temperature Storage temperature Operating humidity DESCRIPTION ≤ 2000m 165mm x 165mm x 41.5mm 600 grams 0 to 40 deg C -40 to 85 deg C 0% to 93% non-condensing ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 32 Revision History Rev Date of Issue Author Approver Description 0.1 Aricent Initial draft version 0.2 Aricent Review comment from Nokia incorporated 0.3 Aricent TUV inputs added ARICENT: © 2016 Aricent Group. Confidential & Proprietary. 33
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