Nortel Networks Dms Msl 100 Users Manual Switch Guide

2015-01-26

• Contents
• Getting started
  • Overview
  • Skills you need
  • What’s new in Release 5.0?
  • Components
  • How Symposium Call Center Server communicates with the switch
  • Support for switch features
  • Preinstallation checklist
  • Configuration tasks
• Configuring the switch
  • Overview
  • Section A: Configuring the ICM link parameters
    • Overview of configuring the server logon
    • Configuring SCAICOMS
    • Configuring BGDATA
    • Configuring SCAIGRP
    • Configuring SCAISSRV
    • Configuring SCAIPROF
    • Configuring CUSTNTWK
  • Section B: Configuring switch resources
    • Overview of configuring switch resources
    • Configuring RAN and music routes
    • Configuring ACD groups
    • Configuring ACD subgroups
    • Configuring DNs
    • Configuring agent phonesets
    • Configuring supervisor phonesets
    • Configuring logon IDs
  • Section C: Checking the server configuration
    • Overview of server configuration
    • Checking the server configuration
    • Relationship of server configuration and switch datafill
• Verifying the configuration
  • Overview
  • Verifying that the server can log on to the switch
  • Verifying ACD groups and subgroups
  • Verifying that phonesets are correctly configured
  • Verifying that agents are correctly configured
  • Verifying that the CDNs are correctly configured
  • Verifying that music and RAN routes are correctly configured
  • Verifying that DNISs are correctly configured
• Troubleshooting
  • Overview
  • Subsystem link problems
  • Resource configuration problems
• Preinstallation checklist
  • Preinstallation checklist
• Glossary
• Index