Nortel Networks P0857846 Users Manual Norstar Plus Modular ICS 2.0 NA System Coordinator Guide

P0857846 289d9628-f69c-4406-aecb-1a5d112cc4d6

P0857846 to the manual 289d9628-f69c-4406-aecb-1a5d112cc4d6

2015-01-26

: Nortel-Networks Nortel-Networks-P0857846-Users-Manual-346064 nortel-networks-p0857846-users-manual-346064 nortel-networks pdf

Open the PDF directly: View PDF .
Page Count: 187

Download
Open PDF In Browser	View PDF

Norstar-PLUS
Modular ICS 2.0
System Coordinator Guide

Norstar and Meridian are trademarks of Northern Telecom
© Copyright Northern Telecom 1998

1-800-4 NORTEL
www.nortel.com/norstar
P0857846 Issue 02

Contents
Getting started with Norstar 1
Using this guide 1
Understanding programming 1
Before you start 2
What you’ll need to do programming 2
Using Buttons 3
Using the buttons under the display 5
The programming overlay 5
A map for working in programming 7
Starting and ending a session 10
Ending a session 10

Frequently used programming operations 13
Changing the time and date on the display 13
Adding or changing a system speed dial 15
Changing the name of a telephone 18
Changing the name of a line 20
Making changes to Call Forward No Answer 22
Making changes to Call Forward on Busy 24
Change the Do Not Disturb on Busy feature 25
What would you like to do next? 26

Answering calls 27
Answering an incoming call 27
Line buttons 27
Incoming line group buttons 27
What line indicators mean 28
Rings you may hear 28
Answering calls at a prime telephone 28
Using a central answering position (CAP) module 29
Customizing your CAP module 30
Monitoring telephones with the CAP module 30
Release button 30
Hearing aid compatibility 31

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

ii / Contents

Viewing information about a call on the display 31
Using Call Information for a particular call 31
Displaying Call Information before or after answering 32
Displaying Call Information for a call on hold 32
Making Call Display information appear automatically at a
telephone 32
Changing which information is shown first about a call 33
Picking up a call ringing at another telephone 33
Answering any ringing telephone using Directed Pickup 34
Answering a ringing telephone using Group Pickup 34
Changing a telephone’s pickup group 35
Trunk Answer 35
Answering a call using Trunk Answer 36
Answer buttons 36
Creating a Conference Call 37
Disconnecting one party 38
Independently holding two calls 38
Putting a conference on hold 38
Splitting a conference 39
Removing yourself from a conference 39
Listening to a call as a group 40
Canceling Group Listening 40
Using Handsfree/Mute 40
Answering calls without lifting the receiver 41
Making calls without lifting the receiver 41
Muting Handsfree 41
Changing a regular call to handsfree 41
Changing a handsfree to a regular call 42
Using Handsfree 42
Changing Handsfree for a telephone 42
Handsfree Answerback 43
Turning Privacy on or off for a call 44
Creating a conference by releasing privacy 44
Making a call private 45
Checking the length of a call using Call Duration Timer 45
Disconnecting by accident 45
Time 45

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Contents / iii

Making calls 46
Choosing a line using a line button 48
Line pools 48
Using a line pool to make a call 49
Programming a memory button with a line pool feature code
49
Changing how you dial your calls 49
Using Standard dial 50
Using Automatic dial 50
Using Pre-dial 50
When the internal number you have called is busy 51
Priority Call 51
Making a priority call 51
Giving a telephone the ability to make priority calls 51
Using Ring Again 52
Turning on Ring Again 52
Canceling Ring Again 52

Time savers for making calls 55
Storing a number on a memory button for Autodial 55
Adding an autodial button 55
Choosing a line for Autodial 55
Using intercom as the line for Autodial 56
Using Last Number Redial 57
Preventing a telephone from using Last Number Redial 57
Using Speed Dial 58
Making a speed dial call 59
Changing and adding System Speed Dials 59
Adding or changing User Speed Dial 59
Using Saved Number Redial 60
Saving a number 61
Dialing a saved number 61
Preventing a telephone from using Saved Number Redial 61

Handling many calls at once 63
Using Hold 63
Retrieving a held call 63
Holding automatically 63
Listening on hold 63
P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

iv / Contents

Holding a call exclusively 64
Using Call Queuing 64

Transferring calls 65
Using the transfer feature 65
Transferring a call 65
Transferring external calls 65
Canceling a transfer 66
Using Camp-on 67
Parking a call 69
Retrieving a parked call 69
Using Call Park 69
Using Callback 70

Forwarding your calls 71
Forwarding your calls to another Norstar telephone 71
Canceling Call Forward 71
Using Call Forward at your telephone 71
Overriding Call Forward 72
Changing the automatic Call Forward settings for a
telephone 72
Changing Forward no answer 72
Changing the delay before a call is forwarded 72
Forward on busy 72
DND on Busy 73
Call Forward and Voice Mail 73
Line Redirection 74
Turning on Line Redirection 74
Canceling Line Redirection 75
Allowing a telephone to redirect calls 75
Turning the redirect ring for a telephone on or off 76
How Line Redirection is different from Call Forward 78
Using Line Redirection 78

Communicating in the office 79
Paging 79
Making a page announcement 79
Activating and deactivating the ability to page 80
Creating page zones 80
Using Page with external paging equipment 82

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Contents / v

Sending messages using the display 82
Sending a message 82
Canceling a message you have sent 82
Viewing your messages 83
Replying to a message 83
Removing items from your message list 83
Viewing messages you have sent 84
Using Voice Call 85
Making a Voice Call 85
Muting Voice Call tones 85
Answering a Voice Call without touching your telephone 85
Preventing Voice Calls to your telephone using Voice Call
Deny 86
Canceling Voice Call Deny 86

Tracking your incoming calls 87
Using Call Log 87
Call Log options 88
Logging a call manually 88
Deleting old log items 88
Viewing your Call Log 89
Viewing a Call Log item 89
Erasing log items 89
Making a call using Call Log 90
Creating a password to your Call Log 90
Changing your Call Log password 91
Deleting an assigned password 91
Programming a telephone to log calls automatically 91
Using Voice mail 93

Customizing your telephone 95
Finding out what a button does using Button Inquiry 95
Making the display darker or lighter using Contrast adjustment
95
Changing the language on the display 96
English 96
French 96
Spanish 96
Programming a feature code onto a memory button 96
Programming feature buttons 96
Erasing a feature button 97
P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

vi / Contents

Moving line buttons 98
Changing the type of ring 99
Adjusting the Ring volume 99
Hiding the message or calls indication 99
Restoring the messages and calls indication 99

User Preferences 101
Using User Preferences 101
Changing button programming 102
Changing User Speed Dial 104
Changing Call Log options 105
Changing how calls are dialed 105
Changing the language used on the display 105
Making the display lighter or darker 105
Changing the telephone’s ring 106

Telephone features 109
Naming a telephone or a line 109
Moving telephones 109
Stopping calls from ringing at your telephone using Do Not
Disturb (DND) 110
Stopping calls 110
Refusing to answer a call 110
Canceling Do Not Disturb 110
Using Do Not Disturb 110
Using Background Music 111
Turning Background Music off 111

ISDN terminals and services 113
ISDN applications 113
Videoconferencing and video telephony 113
Desktop conferencing 113
File transfer 114
Telecommuting 114
Group 4 fax 114
Remote LAN access 114
Leased line backup 114
LAN to LAN bridging 114
Broadcasting 114
Video surveillance 114
Internet and database access 115
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Contents / vii

ISDN network features 115
Nortel DMS-100 switch 115
AT&T (Lucent) 5ESS switch 115
Siemens EWSD switch 116

Using System features 119
Using alternate or scheduled services 119
Preventing certain calls from being made 119
Making additional telephones ring 119
Changing the lines used by outgoing calls 119
Turning Services on and off 119
An example of how to turn on a Service manually 121
Turning Services on and off using feature codes 121
Viewing the active Services from a two-line display
telephone 122
Viewing the active Services from a one-line display
telephone 123
Using passwords 124
Using a Basic password 125
Registration password 125
Changing passwords 126
Clearing a Call Log password 126
Using special telephones 127
Direct-dial 127
Changing the direct-dial telephone assignments 127
Hotline 128
Bypassing a Hotline 128
Making a telephone a hotline telephone 128
Control telephone 129
Using Set lock 129
Changing Set Lock programming for a telephone 130
Using an auxiliary ringer 130
Turning the auxiliary ringer for a telephone on or off 131
Using Host System dialing signals 131
Link 131
Preventing a telephone from using Link 132
Pause 132
Long Tones 133
Programmed Release 133
Run/Stop 133
P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

viii / Contents

Wait for Dial Tone 134
Using pulse dialing for a call 134
Using your Norstar system from an external location 135
Controlling access to your Norstar system 135
Direct inward system access 136
Class of Service 136
Maintaining security 136
Accessing Norstar remotely over the public network 136
Tones 137
Using Class of Service passwords 137
Changing your Class of Service 138

General System features 139
Set profile 139
Line profile 139
Pulse or tone dialing 139
Disconnect supervision 139
Incoming line groups 140
Internal numbers 140
Line assignment 140
Target line 141
Line pools 141
Overflow call routing 141
M7100 telephone 142
Memory buttons 143
One-line display 143
Prime line 144
Private lines 144
Volume bar 144
Wall mounting 144

Troubleshooting 145
Using the alarm telephone 145
Reporting and recording alarm codes 145
Testing the telephone 145
Testing the telephone display 146
Testing the telephone buttons 146
Testing the speaker in the telephone handset 146
Testing the telephone headset 147
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Contents / ix

Testing the telephone speaker 147
Testing the power supply to a telephone 147

Common feature displays 149
Index 153

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

x / Contents

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Getting started with Norstar
Your Norstar digital key system has many powerful features that can
be customized to keep up with changes in your workplace.

Using this guide
The person who is responsible for adding or moving telephones or
making changes to the system is called the system coordinator. This
guide is designed to give the system coordinator all the information he
or she needs to carry out these kinds of jobs.
The first section contains step-by-step instructions on changing the
time and date, deciding how many rings it takes before a call is
forwarded and other day-to-day programming. Once you understand
these basic steps, you can move on to the many other features
described in the second section of the guide, and only refer to the first
section from time to time.
You can look at the contents page for an overview of the features that
are available, or check the index for a specific feature or display you
see on your telephone.

Understanding programming
When your system is installed, your installer or customer service
representative programs it to work with your telephone lines, with your
private network, if you have one, and with optional equipment. They
also customize the system for your office. All programming is recorded
in the Norstar Programming Record.
You may wish to further customize your system. For example, you can
change how some features work, or adapt the system to changes in
your office. Programming lets you change settings that probably need
to be updated regularly because of staff turnover or new business
contacts. You can also assign features and program buttons on
individual telephones.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

2 / Getting started with Norstar

There are four ways to customize and maintain your Norstar system:
Initial programming is done for you by your installer or customer
service representative. It deals mostly with how the system interacts
with lines, telephones, and other equipment.
Your programming as a system coordinator changes how features
work for the system, as needed. It requires a system coordinator
password.
A basic programming password is also available to allow individuals
other than the system coordinator to make changes without giving
access to sensitive programming capabilities.
Personal programming is available to anyone through the Feature
button on their Norstar telephone. It allows individuals to change how
their telephone works to suit themselves.

Before you start
Before you start, plan what changes you want to make. Record
the changes in the Programming Record so you will have the
information at hand. For example, if you are going to program system
speed dial numbers, fill out the page in the Programming Record so
you will have all the numbers and codes handy once you start
programming.

What you’ll need to do programming
Programming is done using a telephone that can show two lines of
information on its display. Examples of telephones with two-line
displays are shown on the next page.
You will also need a programming overlay to show which buttons to
press when you are doing programming. The programming overlay is
found at the front of this guide.
When you use a telephone for programming, it is taken out of service.
This means it is unable to receive or make calls, and the call forward

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Getting started with Norstar / 3

features do not work. Do not use the main reception telephone for
programming because you may lose incoming calls.

Using Buttons
The two-line telephone you use for everyday calling is also used for
changes and maintenance. Examples of telephones with two-line
displays are shown in the illustration.

M7310

M7324

The next illustration numbers the buttons that are used for both day-today communication and programming on the M7310.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

4 / Getting started with Norstar

8
1

7
2

6
3

4
4

1 Dial pad

Used for dialing numbers when you are making
calls. It’s also used for entering numbers and letters
when you’re programming.

2 Display

Shows instructions for everyday calling as well as
for programming.

3 Display buttons

Have a variety of uses. The current use is shown on
the display above each button.

4 Memory button

Dials a number or feature code stored on the button.

5 Dual memory button

Can store two numbers or feature codes (used with
the shift button).

6 Shift button

Press the shift button before a dual memory button
to activate the second number or feature code
stored on a dual memory button.

7 Feature button

Allows you to enter a feature code while using or
programming the telephone.

8 Hold button

Puts an active call on hold.

9 Release button

Hangs up an active call or ends programming.

The M7324 is different from the M7310 in two ways: it does not have
dual memory buttons (item 5) or a shift button (item 6).
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Getting started with Norstar / 5

Using the buttons under the display
The three display buttons are used both for telephone features and
programming, but what each button does depends on what the display
shows. Some display instructions that you may see when making
changes on the system are OK, CHANGE or COPY. In this guide, display
button instructions are underlined.
Display buttons

display button

The programming overlay
When you begin programming, a group of buttons on the telephone
become the buttons for moving through programming headings and
settings. The programming overlay is a paper cutout (found at the front
of this guide) that shows the directions the four buttons will take you
when programming.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

6 / Getting started with Norstar

Placing the programming overlay
Norstar Programming Overlay
Heading

Show

Back

Norstar Programming Overlay
Heading

Show

Back

Shows you the
heading for the
current level
Moves you one
item back at the
current level

Norstar Programming Overlay
Heading

Show

Back

Shows you the
first setting
within
the level
Moves you one
item forward at
the current level

Programming buttons are active or inactive at different stages of
programming. A button is active (meaning you can use that option),
when the indicator next to it is lit ( or ).

ª º

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Getting started with Norstar / 7

A map for working in programming
The programming maps on the following two pages show the headings
you’ll see when you move through the display menu after pressing
and entering the password (the
default password is
or
). Also, the maps
show you the choices under each menu heading.

ƒ••ÇØˆÏÈÌ
ÅÎ˜Èˆ ¤‹fl›fl
••ÊÈ˜‰

A Basic password can be used with a limited number of feature codes,
including
and the codes for turning call services on
and off. For more information, see Using passwords on page 124.
Terminals and sets - Customize the many features
used by telephones. You can change where a call
is forwarded, give a telephone a name, or allow
certain features to be used at a telephone. You can
also change the button programming on any
telephone on the system.
Lines - Program names for each line.
Services - Turn services on or off. These are
Ringing service, (often called night service) that
allows additional telephones to ring, Restriction
service that blocks certain kinds of calls and
Routing Service that decides what lines a call will
use.
System speed dial - Program up to 70 different
telephone numbers so that people in your office
can dial them with a two-digit code.
Passwords - Change the password you use for
programming, or erase a Call log password. On a
XC 2.0 system, you can also change the password
for Companion portable telephone registration.
Time and date - Change the time, date, or both.
System programming - On a XC 2.0 system, you
can enable or disable registration for Companion
portable telephones.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

Terminals &

“

Enter digits or
Press
see LIST

≠

Show set:_

‘

(go to next item)

≠
ˆ

ˆ
ˆ

Restrictions
Telco features

User prefernces ˆ

Name

Capabilities

(go to next level)

(go to previous item)

(go to previous level)

–

Key to Navigation:

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide
P0857846 Issue 02

1stDisplay

Set restrns

Model
Button prgrming
User speed dial
Call log opt’ns
Dialing opt’ns
Language
Display cntrst
Ring type

Fwd no answer ˆ
Fwd on busy
ˆ
DND on busy
Handsfree
HF answerback
Pickup grp
Page zone
Paging
D-Dial
Priority call
ˆ
Hotline
Aux. ringer
Allow redirect
Redirect ring

Set lock
Allow last no
Allow saved no
Allow link

Use prime

Fwd to

Fwd to
Fwd delay

Legend:
Name (grey text) = appears only if needed to complete programming
Enter digits (italic text) = instructions or descriptions
(grey box) = enter an extension number, line
number, or speed dial number
(black box) = items are in a list

8 / Getting started with Norstar

P0857846 Issue 02

*MICS-XC only

Companion*

Reg. pswd *

Progrmng pswds

Call Log pswds ˆ

Sys Prgrming

add/change tel#
Use prime line
Display digits
Name

Routing service ˆ

Restrn service ˆ

Ringing service ˆ

Name

Hour
Minutes
Year
Month
Day

Enter digits or
Press
see LIST

≠

Speed dial #:_ ˆ

Enter digits or
Press
see LIST

≠

Show line:_

Time&Date

Passwords

Sys speed dial

Services

Lines

ˆ
ˆ

Radio data

Registration

Show set:_

≠
Enter digits or
Press
see LIST

Sched:Sched 6

Sched:Night
Sched:Evening
Sched:Night
Sched:Lunch
Sched:Evening
Sched:Night
Sched:Sched 4
Sched:Lunch
Sched:Evening
Sched:Sched
Sched:Sched
4 5
Sched:Lunch
Sched:Sched
6
Sched:Sched
Sched:Sched 4 5
Sched:Sched
6
Sched:Sched 5

Re-evaluation
Radios
Cells

Registration
Portable DNs

Sys Coord 23646
Basic 22742

Log pswd

Getting started with Norstar / 9

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

10 / Getting started with Norstar

Starting and ending a session
As system coordinator the first steps in making any change to the
Norstar system are always the same.

ƒ
••ÇØˆÏÈÌ
••¤flfl‹››
ÅÎ˜Èˆ
¤‹fl›fl
Press

Press

It’s the same as pressing

Press
(
).
Press RETRY to re-enter the password if
it is entered wrong.
The display shows the first of the seven
headings available for administration
programming.

ÅÎ˜Èˆ

is the password, unless the password has been changed.
Check the Programming Record for the most recent password.

Ending a session
Press

to end the session.

After a few seconds, the time and date
will reappear on the display.

The system goes ahead with any changes you make to programming
as soon as you move away from a setting, either by using the
.
navigation buttons or

You can see if the changes you have made to telephone programming
have taken effect by pressing UPDATE display key. The display will show
you how many telephones have not been updated yet.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Getting started with Norstar / 11

Press DNs to see the specific extensions where programming changes
have not taken effect yet. Items will disappear from the list as they are
updated.
Record any changes you make in the Programming Record. If there is
a problem with the system, the installer needs to see a history of the
changes you have made. Also remember to inform people in your
office of any changes you have made that affect them. For example,
you may change system speed dial codes or change the number of
rings before an unanswered telephone is forwarded.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

12 / Getting started with Norstar

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Frequently used
programming operations
The following sections highlight the most frequently used programming
operations. To consult these or other programming operations, see
either the Table of Contents or the Index.

Changing the time and date on the display

ƒ
••°›fl‹
••ÊÈ˜‰
¤¤‡›¤
ıÅÍÈÇ
¤‹fl›fl
ÅÎ˜Èˆ
Press

Press
as

(which is the same

Press

(

) or

(

)

The passwords can be changed. See “Using passwords” on page 124 for
more information.
In this example, you are changing the time to 1:30 p.m.
Press CHANGE.
Press the dial pad buttons to enter the hour.
Use two digits for all hours. The clock on the
display will show either one or two digits.
The display will prompt you to choose a.m. or
p.m. Press CHANGE and OK to select p.m.
Press NEXT.
Press CHANGE.
Press the dial pad buttons to enter the minutes.

If you are only changing the time and not the date, press
to end your
session.
In this example, you are changing the date to July 15, 1998.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

14 / Frequently used programming operations
Press NEXT.
Press CHANGE.
Press the dial pad buttons to enter the year.
Press NEXT.
Press CHANGE.
Press the dial pad buttons to enter the month.
Use numbers for the months: 01 is January; 12 is December.
Press NEXT.
Press CHANGE.
Press the dial pad buttons to enter the day.
Press

to end your session.

The clock also controls the schedules used for services such as ringing
and routing services.
After a power failure, the clock will be behind by the length of time
power was lost. For example, if the power is out for two minutes, the
clock will be two minutes behind.
Your Norstar system can change automatically between North
American daylight saving and standard time. This option is set by your
customer service representative or installer and can be changed by
contacting them.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Frequently used programming operations / 15

Adding or changing a system speed dial
You program a speed dial on your Norstar so that anyone in your office
can dial a frequently used number using a two-digit code.
To change a speed dial that already exists, follow the same steps. The
new programming will overwrite the previous number and settings.

ƒ
••¤flfl‹››
¤‹fl›fl

Begin the programming session
Press
Press
Press

Choose a speed dial code
Press
Press
Press

‘
≠
‚⁄

three times.
.

≠

You can pick any system speed dial code between 01 and 70.
Press

Add or change the telephone number
Press CHANGE.
Use the dial pad to program the telephone
number that you want to add. The
telephone number can be up to 24 digits
long.
Your display shows the telephone
number, and not n’s as shown here.
Press OK.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

16 / Frequently used programming operations

‘

Select a line for the speed dial code
Press

Press CHANGE to see your options: Use
prime line, a specific line (for example
Use line: 01), a line pool (for example
Pool code:71), or Use routing tbl.
Stop pressing CHANGE when the display shows the prime line again.
In this example, the system selects the
prime line automatically (the most
common choice), to dial speed dial code
01.
If you assign a specific line to a system speed dial number, only telephones with
an appearance of that line can use the speed dial number.

‘

Choose what shows up on the display
Press

Your choices are Yes and No. Yes means
the display will show the telephone number.
Press CHANGE.
No means the display will show a name for
the code.

Program a name for a speed dial
The system has a standard name to display, so it is not necessary for you to
program one. However, if you have chosen not to display the telephone number,
you may want a specific name.
Press
Press

‘
≠

.
.

This is the name the display will show if you
don’t change it. Press CHANGE.
Decide the name you want to give to the
speed dial code.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Frequently used programming operations / 17
Press the telephone’s numeric dial pad button that has the first letter of the
name until the display shows the letter you want.
Press -->.
Use the dial pad and --> until you have the
entire name.
The name can be up to 16 characters long, including spaces.
Press # on the numeric dial pad to add spaces.
Press

®
– ‘
Press

Or you can press
dial number .

‘

, then

to end your session.
to program another speed

Entering letters and numbers using the dial pad
first press
fourth press

second press
third press

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

18 / Frequently used programming operations

Changing the name of a telephone

ƒ
••¤flfl‹››
¤‹fl›fl

Begin the programming session
Press
Press
Press

≠

Change the name of a telephone
Press

Enter the internal number (DN) of the
telephone or voice mail extension. In this
example, it’s 221.
If the set has already been given a name, it will appear after DN: on the
display.
Press

≠ ‘
then

This is the name the display will show if
you don’t change it. Press CHANGE.
Decide what name you want to give to the telephone number.
Press the telephone’s numeric dial pad
button that has the first letter of the name
until the display shows the letter you want.
Press -->.
Use the dial pad and --> until you have
the entire name.

‘

Press
have entered.

to use the name you

The name can be up to 7 characters long, including spaces.
Press

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

to end your session.

P0857846 Issue 02

You can also press
telephone, or press
heading.

P0857846 Issue 02

–
–

Frequently used programming operations / 19

once to continue programming this
twice to return to the Terminals and Sets

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

20 / Frequently used programming operations

Changing the name of a line

ƒ
••¤flfl‹››
¤‹fl›fl

Begin the programming session
Press
Press
Press

Change the name of a line
Press
Press

‘
≠

.
.

Enter the three-digit number of the line
you want to name. In this example, it’s
line 002.

≠

This is the name the display will show if you don’t change it.
Press

Press CHANGE.
Decide what name you want to give to the line.
Press the telephone’s numeric dial pad
button that has the first letter of the name,
until the display shows the letter you
want.
Press -->.
Use the dial pad and --> until you have
the entire name.

‘

The name can be up to 7 characters long, including spaces.
Press
have entered.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

to use the name you

P0857846 Issue 02

Frequently used programming operations / 21
Press

––

to end your session.

You can also press
once to continue programming this line,
or press
twice to return to the Lines heading.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

22 / Frequently used programming operations

Making changes to Call Forward No
Answer

ƒ
••¤flfl‹››
¤‹fl›fl

Begin the programming session
Press
Press
Press

≠

Change where a call goes when there is no answer
Press

Enter the internal number (DN) of the
telephone or voice mail extension. In this
example, it’s 225.

≠
≠
≠

If the set has been given a name, it will appear on the display.
Press
Press
Press

.
.
.

Press CHANGE and enter the internal
number where you want the calls to be
sent. In this example, it’s 221.

You can press CLR to change the destination back to None.

Change the number of times the telephone will ring before it is
forwarded
Press

‘

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Frequently used programming operations / 23
Use the CHANGE button to choose the
number of times the telephone will ring
before it is forwarded.
Your choices are 2, 3, 4, 6 and 10 rings.

–
–

You can also press
this telephone, or press
and Sets heading.

P0857846 Issue 02

to continue programming capabilities for
four times to return to the Terminals

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

24 / Frequently used programming operations

Making changes to Call Forward on Busy

ƒ
••¤flfl‹››
¤‹fl›fl

Begin the programming session
Press
Press
Press

≠

Change where a call goes when a telephone is busy
Press

Enter the internal number (intercom
number) of the telephone extension. In
this example, it’s 225.

≠
≠
‘
≠

If the set has been given a name, it will appear on the display.
Press
Press
Press
Press

.
.
.
.

Press CHANGE and enter the internal
number where you want the calls to be
sent. In this example, it’s 221.

You can press CLR to change the destination back to None.
Press

‘
–

to end your session.

You can also press
to continue programming capabilities for
this telephone, or press
three times to return to the
Terminals and Sets heading.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Frequently used programming operations / 25

Change the Do Not Disturb on Busy
feature
When you are on a call and a second call comes in, your telephone
rings softly to alert you to the second call. You can turn this feature on
or off for each telephone.

ƒ
••¤flfl‹››
¤‹fl›fl

Begin the programming session
Press
Press
Press

≠

Change Do Not Disturb on Busy
Press

Enter the internal number (intercom number)
of the telephone extension. In this example,
it’s 225.

≠
≠
‘

If the set has been given a name, it will appear on the display.
Press
Press
Press

.
.
twice.

Press CHANGE to turn the feature on.

®
‘
–

A second press will turn it off again. Press
to end your session.

You can also press
telephone, or press
Sets heading.

P0857846 Issue 02

to continue programming capabilities for this
three times to return to the Terminals and

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

26 / Frequently used programming operations

For more information on Call Forward and similar settings, see
“Forwarding your calls to another Norstar telephone” on page 71.

What would you like to do next?
Some of the most common programming tasks are listed below. For a
comprehensive list of settings and instructions, see either the Table of
Contents or the Index.
Redirect calls coming in on a line.

See “Turning on Line
Redirection” on page 74.

Allow individuals to answer calls that are
ringing at another telephone.

See “Picking up a call
ringing at another
telephone” on page 33.

Assign telephones to different zones for
paging.

See “Paging” on page 79.

Turn the night service on and off.

See “Making additional
telephones ring” on page
119.

Use a basic password so others can take
care of programming such as changing
user speed dials, changing names, and
the time and date.

See “Using passwords” on
page 124.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Answering calls
Answering an incoming call
There are three indications of an incoming call: ringing, a line button
flashing, and a message on the display. You will not necessarily
receive all three indications for any particular call. For example, you
may have a line that has been set up not to ring at your telephone.
If so, you will see only a flashing line button. There are many
possible combinations, depending on how your system is set up.
See “Choosing a line using a line button” on page 48 for more
information on the use of lines.
If you receive a priority call and your telephone has no free internal
line buttons, you cannot transfer the priority call, you must accept or
release it.

Line buttons
One line button for each line is assigned to your telephone. Press
the line button to select the line you want to answer or use to make
a call. Having several line buttons allows you immediate access to
more than one line.
The M7100 telephone has two intercom paths which are used
instead of line buttons to answer and make calls. Each M7100 can
be assigned two lines. You can press
to switch between
two calls, one active and one on hold.

Incoming line group buttons
You have one incoming line group button for each incoming line
group assigned to your telephone. You use an incoming line group
button just like a line button to answer calls, but you cannot use it to
make a call.
M7100 telephones do not have incoming line group buttons.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

28 / Answering calls

º
º
º
º

What line indicators mean
Flashing on and off for
equal lengths of time

There is an incoming call on the line.

Flashing on and off more
quickly

You have placed a call on hold.

Flashing on for longer
than off

Someone else has put a call on hold
on that line.

On, not flashing

You are connected to the call on that
line or the line is in use elsewhere.

Off

The line is free.

Rings you may hear
A double beep every ten
seconds

A call has been camped to your telephone.

A long single ring

There is an external call on the line for you.

A shorter double ring

There is an internal call on the line for you or
a call is being transferred to you.

A brief single ring

A call is being redirected on one of your
redirected lines. You cannot answer this call.

Three beeps descending
in tone

You are receiving a priority call.

Answering calls at a prime telephone
Each line in a Norstar system can be assigned a prime telephone.
Calls not answered at their normal destinations are transferred to
the prime telephone. The prime telephone is usually the attendant’s
telephone. The installer or customer service representative
programs a prime telephone for a line.
Displays
The person at telephone 221 has forwarded
a call to you using Do Not Disturb.
The system has transferred a call to you from
a telephone with Do Not Disturb turned on.
Nobody answered this call so the system
transferred it to you.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Answering calls / 29
Someone has camped, parked or transferred
a call on line 001, but no one has answered
it. Press CALLBACK or the line button to
connect to the call.
There is no telephone that can receive a call
on line 001 so the system has transferred it
to you.
The call coming in on line 002 was intended
for target line 052. Line 052 is busy so the
call has come to you.
For other displays, see “Common feature displays” on page 149.

Using a central answering position (CAP)
module
A central answering position (CAP) is a Norstar M7324 telephone
and a CAP module that your installer or customer service
representative programmed as a CAP. You can have five CAPs in a
Norstar Modular system. It is best if the CAP is also the prime
telephone and direct-dial telephone for the lines and telephones it
serves.
M7324 telephone

CAP module

A CAP module is an add-on device that provides 48 extra memory
or line buttons. You can connect one or two Norstar CAP modules
to the telephone to increase the number of lines it can handle.
When a CAP module is first plugged into your telephone, some of
the module buttons will already be programmed to dial an internal
number.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

30 / Answering calls

Customizing your CAP module
If your installer has programmed the CAP module to be the central
answering position for your system, you can move external lines
onto the CAP module by using
. See “Moving line
buttons” on page 98.

ƒ•°⁄

Any of the buttons on your CAP module that do not select lines can
be programmed to dial internal or external numbers automatically.
You can also program features onto CAP module buttons. See
“Time savers for making calls” on page 55 and “Customizing your
telephone” on page 95 for information on programming memory
buttons.
Buttons on a CAP module cannot be assigned as incoming line
group or answer buttons.

Monitoring telephones with the CAP module
The indicators ˆ beside internal autodial buttons on your CAP
module show the status of Norstar telephones.
The indicator is on when the telephone has:
•

an active call

•

Do Not Disturb turned on

The indicator is off when a telephone has:
•

no active call

•

a call on hold and no other active call

Tip - You can send up to 30 messages from a
CAP.

® ®

Release button
Pressing
ends a call. You do not have to put the receiver down.
also ends feature programming.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Answering calls / 31

While you are on a call, do not press
to end a feature you are
using. If you do, you will disconnect the call. Use
instead.

Hearing aid compatibility
The receivers on all Norstar telephones are compatible with hearing
aids as defined in the FCC rules, Part 68, section 68.316. Not all
hearing aids are optimized for use with a telephone.

Viewing information about a call on the display
If you subscribe to Call Display services from your local telephone
company, one line of information about an external caller is
displayed after you answer. Depending on the setting and the
external information available, either the caller's name or telephone
number is displayed.
When you transfer an external call to another Norstar user, this
information is displayed on the recipient's telephone.
Call Display information becomes available between the first and
second ring of an incoming call. If you answer before the Call
Display information is available on your display, and you press
, you will only see the line number or line name.

ƒ°⁄⁄

To use logging features with Call Display, see “Using Call Log” on
page 87.

Using Call Information for a particular call
Call Information lets you see information about incoming calls. This
information is more detailed than the Call Display information you
can receive automatically. For external calls, you can display the
caller's name, telephone number, and the line name. For an internal
call, you can display the caller’s name and their internal number.
You can see information for ringing, answered, or held calls.
Call Information is available for calls even if they have been
transferred, forwarded or rerouted in some way.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

ƒ°⁄⁄

32 / Answering calls

Names and numbers for external calls are displayed only if you have
subscribed to Call Display services from your telephone company.

Tip - Call Log displays the same information as
Call Information, along with the date and time of
the call, and the number of times the caller called.

Displaying Call Information before or after answering
To find out who is calling or to display information about your current
call:
•

Press

•

Press
call.

ƒ°⁄⁄
£

or VIEW to display more information about an external

Call Display information becomes available between the first and
second ring of an incoming call. If you answer before the Call
Display information is available on your display, and you press
, you will only see the line number or line name.

ƒ°⁄⁄

ƒ°⁄⁄
£

Displaying Call Information for a call on hold
•

Press

. The display reads ˆSelect a call.

•

Select the line on hold. Information about the call is displayed.

•

Press
call.

or VIEW to display more information about an external

Tip - If your telephone automatically displays Call

ƒ°⁄⁄

Display information for a call, you still need to press
before you can press
or
VIEW to display more information about the call.

Making Call Display information appear automatically
at a telephone
Each telephone that rings for an external line can display Call
Display information for that line. After the call is answered, Call
Display information is always shown at the telephone that answered
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Answering calls / 33

the call. Your installer or customer service representative can
program telephones to have automatic Call Display.

Changing which information is shown first about a call
Depending on the services you subscribe to, Call Display
information may contain up to three parts: the name of the caller, the
number of the caller, and the name of the line in your Norstar system
that the call is on. For each telephone, you can determine which
information is displayed first.
You will need the programming template found at the front of this
guide. See Getting Started for more information.
1. Press

ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
‘
≠

2. Press
password).

(the default System Coordinator

3. Press
and enter the internal number of the telephone
you wish to program.
4. Press
5. Press
6. Press

four times.

7. Choose a setting at 1stDisplay: using the CHANGE button. The
choices are Name, Numbr or Line.
You may see Unknown name or Unknown number on the display if the
information is not available from your telephone company. You may
see Private name or Private number on the display if the caller
blocks that information.

Picking up a call ringing at another telephone
You can pick up a call ringing at another telephone using Directed
Pickup or Group Pickup.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

34 / Answering calls

Answering any ringing telephone using Directed
Pickup

ƒ‡fl

You can answer any telephone that is ringing in your Norstar
system.

ƒ‡fl

•

Press

•

Enter the internal number of the ringing telephone.

Call Pickup cannot be used to answer private lines.
To use Call Pickup (Directed Pickup), the telephone must be ringing.
If, for example, the auxiliary ringer is ringing, but the call is not
ringing at a telephone, the call cannot be answered using Directed
Pickup. It must be answered normally at a telephone that has a
flashing indicator for the call, or by using Trunk Answer. You can
also answer a call that is ringing because someone has transferred
the call to a telephone and the call is ringing on an intercom button.

Tip - Directed pickup can also retrieve calls that
are ringing on an Answer DN. While you may enter
the internal number of the telephone you hear
ringing, it may be calls from another telephone you
are answering.

ƒ‡fi

Answering a ringing telephone using Group Pickup

Your Norstar system can be divided into nine pickup groups. If you
are a member of a pickup group, you can pick up a call that is ringing
at any telephone in your pickup group.
•

Press

ƒ‡fi

Group Pickup cannot be used to retrieve a camped call.
If there is more than one incoming call at a telephone in a pickup
group, a call ringing on an external line is answered first followed by
calls on the prime line and, finally, calls on internal lines.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Answering calls / 35

Changing a telephone’s pickup group
Telephones can be put into and taken out of pickup groups.
You will need the programming template found at the front of this
guide. See Getting started with Norstar for more information.
1. Press

ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
‘

2. Press
password).

(the default System Coordinator

3. Press
and enter the internal number of the telephone
you wish to program.
4. Press
5. Press

twice.

five times.

6. Press CHANGE at Pickup grp: to assign the telephone to pickup
group 1, 2, 3, or 4, 5, 6, 7, 8, 9, or to None.
Displays
You are already connected to the telephone
that made the call you are trying to pick up.
This can happen if you are on a call to a
co-worker, your co-worker dials the number
of a telephone in your pickup group, and you
attempt to pick up that call.
There is no call that you can pick up or the
call that was ringing has already been
answered.
You have tried to pick up a call on someone
else's private line.
Enter the internal number of the telephone
that is ringing. (You may use an internal
autodial button to do this.)
If you decide not to answer a ringing call after
you have activated Directed Pickup, press
.

ƒ
Trunk Answer

ƒ°‚‚

The Trunk Answer feature lets you answer a ringing call anywhere
in the system from any telephone in the system. The line you are
P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

36 / Answering calls

answering does not have to appear or ring at the telephone you are
using.
Trunk Answer works only with calls that are ringing on lines for which
a Ringing Service schedule is active and if Trunk Answer is enabled
by your installer or customer service representative.

ƒ°‚‚

Answering a call using Trunk Answer
•

Press

Tip - If there is more than one incoming call on
lines in a Ringing Service, the Trunk Answer
feature picks up the external call that has been
ringing the longest.

Displays
You have tried to pick up a call on someone
else’s private line.
The call that is ringing is on a line that is not
in a Ringing Service.

Answer buttons
You can use an Answer button to monitor calls on another person’s
telephone. All calls to the monitored telephone appear on the
Answer button. The calls can also be programmed to ring at the
telephone with the Answer button. Answer buttons are useful for an
attendant who monitors incoming calls for one or several other
people.
You cannot make calls using Answer buttons.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Answering calls / 37

If more than one call is ringing at someone’s telephone, the first call
appears on the attendant’s Answer button. Any subsequent calls
appear on intercom buttons, if they are available.

Tip - More than one attendant may have an
Answer button for a single telephone. This allows
two or more attendants to handle calls for a busy
person.
Each telephone can handle calls for up to five other
people using separate Answer buttons for each
person.

Creating a Conference Call

ƒ‹

You can talk to two people at once.
•

Make sure you have two calls, one active and one on hold.

•

Press

•

Press the appropriate button to retrieve the held call (this is
automatic on the M7100 telephone).

ƒ‹

You can create a conference when you are on a call.
•

Make a second call.

•

Press

•

Press the button where the first call is on hold to create a
conference.

ƒ‹

Only the person who established the conference can process the
conference by using the procedures described in this section.

Tip - You can also create a conference by
releasing privacy on a call. See “Turning Privacy
on or off for a call” on page 44.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

38 / Answering calls

Disconnecting one party
You can disconnect one party from a conference and continue
talking to the other.
On an M7208, M7310 or M7324 telephone:
•

Press the line button of the call that you want to disconnect. The
call that you want to keep is automatically put on hold.

•

Press

•

Press the line button of the held call to speak to the remaining
person.

. The call is disconnected.

On an M7100 telephone:

ƒ£‹
˙
®
˙

•

Press

, to place one caller on hold. Press
again, to put the caller you want to keep on hold.

•

Press

. The call is disconnected.

•

Press

to speak to the remaining party.

Independently holding two calls
For all Norstar telephones except the M7100 telephone, you can put
the two people in a conference call on hold independently so that
they cannot talk to each other.
•

Press the line button of one person. The other person is
automatically put on hold.

•

Press

. The second person is put on hold.

You can re-establish the conference.
•

Take one call off hold.

•

Press

•

Take the other call off hold.

ƒ‹

Putting a conference on hold

˙
˙

You can put a conference on hold, allowing the other two people to
continue speaking to each other by pressing
.
You can reconnect to the conference by pressing either of the held
line buttons. For the M7100 telephone, press
.
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Answering calls / 39

Splitting a conference
You can talk with one person while the other person is on hold.
On an M7208, M7310 or M7324 telephone:
•

Press the line button of the person you want to speak to. The
other person is automatically put on hold.

On an M7100 telephone:
•

Press

•

Press

ƒ£‹
˙

. The first party is on hold.

, if necessary, to switch parties.

You can re-establish the conference.

ƒ‹

•

Press

•

Take the held call off hold. This is not necessary for the M7100
telephone.

Removing yourself from a conference

ƒ‡‚

You can remove yourself from a conference, and connect the other
two callers through your Norstar system.
•

Enter the Transfer feature code

ƒ‡‚

When you remove yourself from a conference using the Transfer
feature, and both callers are from outside your system, one of the
callers must have called you on a disconnect supervised line, or the
call will be disconnected.
Displays
You are trying to add a fourth party to your
conference call, or to join two conferences
together. Release one call from the
conference before adding another, or keep
the two conferences separate.
You have put a conference call on hold.
You have tried to make a conference call, but
your system is already handling its maximum
number of conference calls.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

40 / Answering calls
You are on a conference with the two lines or
telephones shown. You can drop out of the
conference and leave the other two parties
connected (Unsupervised Conference) by
pressing TRANSFER or entering the Transfer
feature code.
You have activated the Conference feature
with one call active and another on hold.
Press the line of the call on hold to bring that
person into the conference.
For other displays, see “Common feature displays” on page 149.

Listening to a call as a group

ƒ°‚¤

You can let people in your office listen in on a call using Group
Listening.
•

Press

ƒ°‚¤

You hear the caller’s voice through your telephone’s speaker.
Continue to speak to the caller through the telephone receiver. Your
telephone’s microphone is off, so the caller will not hear people in
your office.

ƒ£°‚¤

Canceling Group Listening
•

Press

ƒ£°‚¤

Group Listening is also canceled automatically when you hang up.

Tip - Keep the receiver away from the speaker, or

you may hear feedback. The higher the volume,
to prevent
the more the feedback. Press
feedback when hanging up.

Using Handsfree/Mute
The ability to use Handsfree has to be turned on or off for each
telephone. The type of Handsfree can also be changed–see
“Changing Handsfree for a telephone” on page 42.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Answering calls / 41

You must also turn on Handsfree for a telephone to be able to use
a headset.

Answering calls without lifting the receiver
•

Press the line button for the ringing call. (This step is not
necessary if you have a prime line assigned to your telephone.)

•

Press
. The telephone’s internal microphone and
speaker are automatically turned on.

Handsfree is not available for an M7100 telephone.

Tip - Direct your voice toward the telephone. The
closer you are to the telephone, the easier it is for
the microphone to transmit your voice clearly to
your listener.

Making calls without lifting the receiver
•

If you don’t have a prime line assigned to your telephone, press
a line button.

•

Press
. The telephone’s internal microphone and
speaker are automatically turned on.

•

Dial your call.

•

Speak normally.

Muting Handsfree
You can switch off the telephone microphone so that you can speak
privately to someone in your office while you are on a handsfree call.
•

Press

. The microphone is turned off.

You can turn the microphone back on again and continue your
handsfree call.
•

Press

Changing a regular call to handsfree
•

Press

P0857846 Issue 02

and hang up the receiver.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

42 / Answering calls

Changing a handsfree to a regular call
•

Lift the receiver.

Using Handsfree

The indicator next to
is solid when you have Handsfree
turned on. It flashes when you mute the microphone.
Wait for your caller to finish speaking before you speak. The
microphone and speaker cannot both be on at once. Your caller's
voice may be cut off if you both speak at the same time. Noises such
as a tapping pencil could be loud enough to turn on your microphone
and cut off your caller's speech.
To prevent a possible echo, keep the area around your telephone
free of paper and other objects that might screen your microphone.
Turning down the microphone's volume (press
while
speaking) also prevents echoes. When you change the volume
level, both the microphone and speaker volume are adjusted to
prevent feedback problems.

√

Place the telephone so that any unavoidable local noise (such as an
air conditioner) is behind it. This limits the amount of disruptive
background noise.

Tip - In open-concept environments, use the
receiver when handsfree communication is not
necessary or when you need privacy during a call.
Another option is to use a headset.

Changing Handsfree for a telephone
You can program the type of Handsfree used with each telephone
or activate Handsfree Answerback.
You will need the programming template found at the front of this
guide. See Getting Started for more information.
1. Press

ƒ••¤flfl‹››
¤‹fl›fl

2. Press
password).

(the default System Coordinator

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

≠
≠
‘

Answering calls / 43

3. Press
and enter the internal number of the telephone
you wish to program.
4. Press
5. Press

twice.
three times.

6. Choose a setting at Handsfree: using the CHANGE button.
There are three ways to set Handsfree for an individual telephone:
Handsfree is not available to the telephone.
You can make or answer a call without
having to pick up the receiver or press
. The telephone’s internal
microphone and speaker turn on
automatically when you press a line or
intercom button to make or answer a call.

A standard version of Handsfree described
“Using Handsfree/Mute” on page 40.
For other displays, see “Common feature displays” on page 149.

Both Auto and standard Handsfree allow you to use a headset with
a Norstar telephone.
A Handsfree/Mute button is automatically assigned to a telephone
that is programmed with Handsfree and is always located in the
lower right-hand corner of the telephone.

Handsfree Answerback
Handsfree Answerback allows you to answer a voice call without
lifting the receiver. It is always turned off for an M7100 telephone.
You can turn Handsfree Answerback on or off fora telephone that is
programmed to use Handsfree.
You will need the programming template found at the front of this
guide. See Getting Started for more information.
1. Press

P0857846 Issue 02

ƒ••¤flfl‹››

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

44 / Answering calls

¤‹fl›fl
≠
≠
‘

2. Press
password).

(the default System Coordinator

3. Press
and enter the internal number of the telephone
you wish to program.
4. Press
5. Press

twice.

four times.

6. Choose a setting (Yes or No) at HF answerback: using the
CHANGE button.

Turning Privacy on or off for a call

ƒ°‹

Lines in your system can be configured to have automatic privacy.
If a line is not programmed with privacy, anyone with the line
assigned to their telephone can join your call by pressing the line
button. If a line is programmed with privacy, only one person at a
time can use the line.
Privacy control cannot be used on internal or conference calls.
When another telephone joins a call, the participants on the call will
hear a tone, and a message appears on the Norstar display. You
cannot join a call without this tone being heard.

Creating a conference by releasing privacy
If a line is programmed with privacy, you can turn privacy off to allow
another person with the same line to join in your conversation and
form a conference. All the rules applicable to a conference apply
except there is only one line in use, instead of the normal two. This
means that you cannot split a conference set up using Privacy.

ƒ°‹

•

Press

•

Tell the other person to press the line button and join your
conversation.

Only two Norstar telephones in addition to the external caller can
take part in this kind of conference.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Answering calls / 45

Making a call private
If a line is programmed to not have privacy, you can turn privacy on
for a call, preventing other people with the same line from joining
your conversation.
•

Press

ƒ°‹

Checking the length of a call using Call Duration
Timer
By pressing

ƒ‡‡

, you can see how long you spent

•

on your last call, or

•

how long you have been on your present call.

Displays
The display shows the last call you made, or
the current call, and the total elapsed time in
minutes and seconds.
You parked your last call. The display shows
the length of time the call was parked. You
cannot see the length of time a call was
parked unless the call is active at your
telephone or has just been released by your
telephone.

Disconnecting by accident
If you accidentally drop the receiver back into the telephone cradle
while answering a call, you can quickly retrieve the call.
•

Pick up the receiver again or press
to be reconnected to your call.

within one second

Time
You can display the current date and time while you are on a call.
•

Press

P0857846 Issue 02

ƒ°‚‹

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

Making calls
There are many ways to make a call. Depending on programming
and the type of call, these are the ways to make a call:
•

Pick up the receiver and dial. The Norstar system supports three
methods of dialing. See “Changing how you dial your calls” on
page 49.

•

Pick up the receiver, press a line button, and dial (if the call is
not on your prime line).

•

Press
and dial (to talk without using the receiver).
See “Using Handsfree/Mute” on page 40.

•

Press
, press a line button, and dial (to talk without the
receiver and if the call is not on your prime line).

•

Press a line button and dial (to talk without the receiver and if
Automatic Handsfree is assigned to your telephone).

•

Use one of the features that make dialing easier. See “Time
savers for making calls” on page 55.

Displays
The telephone you have called has no
internal lines available. Press LATER to use
the Ring Again or Message features or press
PRIORITY to make a priority call.
You are dialing using Pre-dial. To erase an
incorrect digit, press the left end of
or BKSP . When the number is
complete, select a line or lift the receiver.

√

This prompt remains on your display as long
as you are on a call you have dialed. To
transfer the call, press TRANSFER .
Your telephone is already connected to the
telephone you are trying to call. Check your
active line buttons, and return to that call.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

Making calls / 47
Wait for the telephone to be answered. If no
one answers, press LATER to use the Ring
Again (page 52) or Message (page 82)
feature, or press PRIORITY to make a priority
call.
You cannot use Ring Again on your current
call. You can only use Ring Again while you
have a busy signal on an internal call or line
pool request or while an internal call is
ringing.
The telephone you are calling has Do Not
Disturb turned on. Press LATER to use the
Ring Again or Messages features, or press
PRIORITY to make a priority call.
You have dialed a number, but the least
expensive route that the system is
programmed to use is busy. Unless you
release the call, it will go through on a more
expensive route.
The last number you dialed or the number
you saved for Saved Number Redial was a
speed dial number that displayed a name
rather than the number. The number will be
dialed correctly, but you cannot see it.
You have attempted to use someone else's
private line.
Enter the digits of the number you want to
dial.
You have not dialed an external telephone
number since the last power interruption or
system reset.
Either you have no prime line or your prime
line is busy. Select a line manually before
dialing.
You have entered the number of a telephone
that is not in service.
The telephone you have called is on another
call. Press LATER to use the Ring Again or
Message features.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

48 / Making calls
The call you are trying to make has been
restricted in programming. A possible reason
is time-of-day restrictions on certain calls.
Press YES to use Ring Again. Press NO to
send a message. See “Sending messages
using the display” on page 82 and “Turning
on Ring Again” on page 52.
Either you have no prime line, or the prime
line is in use, or the line programmed for an
autodial number, speed dial number, or
Hotline is in use. Select a line and dial again.
Press YES to send a message. See
Messages.
For other displays, see “Common feature displays” on page 149.

Choosing a line using a line button
You have one line button for each line assigned to your telephone.
Press the line button to select the line you want to answer or use to
make a call. Having several line buttons allows you immediate
access to more than one line.
The M7100 telephone has two intercom paths which are used
instead of line buttons to answer and make calls. Each M7100 can
be assigned two lines. You can press
to switch between
two calls, one active and one on hold.

Line pools
A line pool is a group of external lines that can be shared by many
telephones. You can use a line in a line pool to make an external
call.
The Norstar Modular ICS system can have 15 line pools, and a
telephone can be programmed to access any number of them.
A line pool access code is a number you dial to get a line pool. The
access code can be up to four digits long. You can have several
different line pools for your system, each one giving you access to a
different set of external lines. It is one way of sharing lines across
telephones in a system.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Making calls / 49

Your installer or customer service representative programs the line
pool access codes and gives each telephone access to a line pool.
Everyone in the office should have a list of the line pool access
codes for the line pools their telephones can use.

ƒfl›

Using a line pool to make a call
•

Press

•

Enter a line pool access code.

ƒfl›

If you have a free internal line, you can make a call using a line pool
without entering the feature code first.
•

Select an internal line (intercom) and dial the line pool access
code.

Tip - If no lines are available in the line pool, you
can use Ring Again at the busy tone. You will be
notified when a line in the line pool becomes
available. See “Using Ring Again” on page 52.

Programming a memory button with a line pool feature
code
When you program a button with the line pool feature code, you
must enter a line pool access code after the feature code. The
programmed line pool button accesses a specific line pool, not the
line pool feature. See “Programming feature buttons” on page 96 for
more information.
If you program a button with an indicator to access a line pool, when
all the lines in a line pool are busy, the indicator for the line pool
button turns on. The indicator turns off when a line becomes
available.

Changing how you dial your calls
•

Press

•

Press

P0857846 Issue 02

ƒ•°¤
£

ƒ•°¤

or NEXT until the dialing mode you want appears.
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

50 / Making calls

•

Press

or OK to select the displayed dialing mode.

The dialing modes feature code cannot be programmed onto a
memory button.

Using Standard dial
Standard dial lets you make a call by selecting a line and dialing the
number. If you have a prime line, it is selected automatically when
you lift the receiver or press
.

You cannot use Standard dial on an M7100 telephone unless you
pick up the receiver first. If you have an M7100 telephone, use the
Automatic dial or Pre-dial feature for on-hook dialing.

Using Automatic dial
Automatic dial lets you dial a number without selecting a line. Your
prime line is selected as soon as you start dialing a number.
Automatic dial does not work if your telephone has no prime line or
if your prime line is in use.
Telephones connected to an analog terminal adapter (ATA) cannot
use Automatic dial.

Using Pre-dial
Pre-dial lets you enter a telephone number, check it, then change it
before actually making the call. The call is not dialed until you select
a line or line pool, or pick up the receiver. You can pre-dial both
external and internal numbers. You must, however, select the
correct type of line (external or internal) for the type of number you
have entered.

Tip - If your telephone starts ringing while you are

ƒ°fi

pre-dialing a number, you can stop the ringing by
). This
turning on Do Not Disturb (
does not affect numbers you are entering.
You cannot pre-dial a telephone number if all the
lines on your telephone are busy.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Making calls / 51

When the internal number you have called is
busy

ƒfl·

Priority Call

If you get a busy signal or a Do Not Disturb message when you call
someone in your office, you can interrupt them. Use this feature for
urgent calls only.

ƒfl·

Making a priority call
•

Press

•

Wait for a connection, then speak.

A person who receives a priority call while on another call has eight
seconds to accept or block the call. For information on blocking calls
see “Stopping calls” on page 110. If the person does nothing, the
priority call feature puts their active call, including conference
parties, on Exclusive Hold and connects your call.

Giving a telephone the ability to make priority calls
You will need the programming template found at the front of this
guide. See Getting Started for more information.
1. Press

ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
‘

2. Press
password).

(the default System Coordinator

3. Press
and enter the internal number of the telephone
you wish to program.
4. Press
5. Press

twice.

nine times. The display shows Priority call:.

6. Press CHANGE to choose Y (Yes) or N (No).
Displays
You tried to place a priority call to another
Norstar telephone. The person you called
has blocked your call. Try to call later.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

52 / Making calls
The party you are calling has eight seconds
to decide whether to accept or reject your
priority call.
The telephone you are calling has already
received a priority call or is unable to receive
priority calls.

You can make a priority call only while your telephone displays:

ƒ¤

Using Ring Again

Use Ring Again when you call someone on your Norstar system and
their telephone is busy or there is no answer. Ring Again can tell you
when they hang up or next use their telephone. You can also use
Ring Again to tell you when a busy line pool becomes available.

ƒ¤

Turning on Ring Again
•

Press

before you hang up.

Using Ring Again cancels any previous Ring Again requests at your
telephone.

ƒ£¤

Canceling Ring Again
To cancel a Ring Again request:
•

Press

ƒ£¤

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Making calls / 53

Displays
You cannot use Ring Again on your current
call. You can only use Ring Again while you
have a busy signal on an internal call or line
pool request, or while an internal call is
ringing.
Press YES to use Ring Again. Press NO if you
prefer to send a message.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

54 / Making calls

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Time savers for making calls
Storing a number on a memory button for
Autodial
You can program memory buttons for one-touch dialing of internal
or external telephone numbers.
Buttons used for lines, incoming line groups, answer or Handsfree/
Mute cannot be used as autodial buttons.
If the power to your Norstar system is off for more than three days,
autodial numbers (as well as some other system programming) may
be lost from the memory.

Adding an autodial button

•

ƒ•⁄
ƒ•⁄
ƒ•¤

ƒ•¤

Press

to program an external number or
for an internal number. Choose a button and
then enter the number as if you were dialing it.

When programming Autodial you can use:
•

Last Number Redial

•

Saved Number Redial

•

destination codes (choose

•

host system signalling

∆

as the line)

Choosing a line for Autodial
To include a line selection for an external number, press the line or
intercom button before you enter the number. To select a line pool,
press a programmed line pool button, or press
and enter
a line pool access code.

∆

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

56 / Time savers for making calls

If you select a line before pressing the autodial button, the call will
go out on the line you have selected instead of the line that is part of
the autodialer programming.
For the M7100 telephone, an external autodialer can only be
programmed using a line and not a line pool.

Tip - If you do not include a line selection in an
autodial number, the call will use your prime line (if
you have one).

∆

Using intercom as the line for Autodial
If you press
as the line for an external autodial number,
you must include a valid line pool access code or a destination code.
If line pool access codes or destination codes are changed,
remember to reprogram autodial numbers as well.
Displays

√˙

Continue to enter digits until the number is
complete. Press
or BKSP to
erase an incorrect digit. Press
or
OK when you are finished.
The memory allotted to autodial numbers in
your Norstar system is full.

While programming external Autodial, you
erased the button by pressing
or
OK before entering any digits.
Enter the number you wish to program
(choosing the line first if necessary) exactly
as you would if you were making a call.
Enter the internal telephone number you
wish to program.
You are programming an internal autodial
button and have entered a number that is not
an internal number on your system. Enter a
valid internal number. If the number you are
entering is a destination code, use external
autodial.
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Time savers for making calls / 57
Press the memory button you want to
program.

˙
˙

Enter the number you want to program onto
the button, then press
.
Enter the number you want to program onto
the button, then press
or OK. You
may include a line or line pool selection in an
autodial sequence by selecting the line
before entering any digits.
The number is stored on the button.
For other displays, see “Common feature displays” on page 149.

ƒfi

Using Last Number Redial
You can redial the last external number you dialed.
•

Press

ƒfi

Last Number Redial records a maximum of 24 digits.

Tip - If you have a programmed Last Number

ƒ•‚

Redial button, you can use Button Inquiry
), then press the Last Number
(
Redial button followed by
) to check the last
number before you dial it.

Preventing a telephone from using Last Number
Redial
Last Number Redial can be restricted at individual telephones.
You will need the programming template found at the front of this
guide. See Getting Started for more information.

ƒ••¤flfl‹››
¤‹fl›fl
≠

•

Press

•

Press
password).

•

Press
and enter the internal number of the telephone
you wish to program.

P0857846 Issue 02

(the default System Coordinator

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

58 / Time savers for making calls

≠
‘
≠
‘

•

Press

•

Press

•

Press

•

Press

•

Press CHANGE to choose Y (Yes) or N (No).

three times. The display shows Restrictions.
twice.
. The display shows Allow last no:.

Displays
The last number you dialed was a speed dial
number that displayed a name rather than
the number. The number will be dialed
correctly, but you cannot see it.
You have not dialed an external telephone
number since the last power interruption or
system reset.

Tip - You can copy a number onto an autodial
button using Last Number Redial.

Using Speed Dial
Norstar provides two types of speed dialing: system and personal.
System Speed Dial programming allows you to assign two-digit
speed dial codes to the external numbers your co-workers call most
frequently. User Speed Dial programming allows individuals to
program their own speed dial numbers.
Speed dial numbers are subject to the same restriction filters as
regularly dialed numbers. Your installer or customer service
representative can program system speed dial numbers to bypass
dialing restrictions.
Speed dial numbers may include host system signaling codes.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Time savers for making calls / 59

ƒ‚

Making a speed dial call

You can quickly dial external telephone numbers that have been
programmed onto speed dial codes.

ƒ‚

•

Press

•

Enter the appropriate two-digit speed dial code.

Changing and adding System Speed Dials
System Speed Dial codes are numbered from 01 to 70. The system
coordinator assigns numbers to System Speed Dial codes for the
entire system. See “Adding or changing a system speed dial” on
page 15.

Tip - There is no difference between using User
Speed Dial and using System Speed Dial. They
differ only in how you program them.

Adding or changing User Speed Dial

ƒ•›

To add or change a User Speed Dial number on your telephone:

ƒ•›

•

Press

•

Enter a two-digit code from 71 to 94 that you want to associate
with a telephone number.

•

To include a line selection for this number, press the line or
intercom button. To select a line pool, press a programmed line
pool button, or press
and enter a line pool access
code. For the M7100 telephone, you can only select a line pool.

•

Enter the number you want to program.

•

Press

∆

or OK.

Displays
Continue entering the number you wish to
program. You can change the number by
pressing BKSP or
. When you
are finished, press
or OK.

√
˙

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

60 / Time savers for making calls
Enter the telephone number you wish to
program exactly as you would if you were
dialing it normally. When you are finished,
press
or OK.

You have entered a code outside the code
range (01-70 for system, 71-94 for personal).
There is no number stored on the speed dial
code you have dialed.
If you want to program a line or line pool
selection for this speed dial number, select
the line or line pool. Otherwise, enter the
telephone number exactly as you would if
you were dialing it normally. When you are
finished, press
.

If you want to program a line or line pool
selection for this speed dial number, select
the line or line pool. Otherwise, enter the
telephone number you wish to program
exactly as you would if you were dialing it
normally. When you are finished, press OK.
There is no line associated with the speed
dial number you are trying to use. Select a
free external line or line pool and enter the
speed dial feature code again.
The system cannot dial the number stored.
Reprogram the number.
For other displays, see “Common feature displays” on page 149.

Using Saved Number Redial

ƒfl‡

You can save the number of the external call you are on (provided
you dialed the call) so that you can call it again later. Each telephone
can save one number at a time with Saved Number Redial, not one
number for each line.

Tip - You can copy a number onto an autodial
button using Saved Number Redial.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Time savers for making calls / 61

ƒfl‡

Saving a number
•

Press

while you are still on the call.

Saved Number Redial records a maximum of 24 digits.

ƒfl‡
ƒ•‚

Dialing a saved number
•

Press

when you are not on a call.

If you have a programmed Saved Number Redial button, you can
use Button Inquiry (
) to check the last number
before you dial it.

Preventing a telephone from using Saved
Number Redial
Saved Number Redial can be restricted at individual telephones.
You will need the programming template found at the front of this
guide. See Getting Started for more information.

ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
‘
≠
‘

•

Press

•

Press
password).

•

Press
and enter the internal number of the telephone
you wish to program.

•

Press

•

Press

•

Press

•

Press

•

Press CHANGE to choose Y (Yes) or N (No).

(the default System Coordinator

three times. The display shows Restrictions.
twice.

twice. The display shows Allow saved no:.

Displays
You have saved a speed dial number that
displays a name rather than the number. The
number will be dialed correctly, but you
cannot see it.
You have tried to save the number of an
incoming call. You can only save numbers
that you have dialed yourself.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

62 / Time savers for making calls

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Handling many calls at once
Using Hold
You can temporarily suspend a call by pressing

When a call is on hold, its indicator flashes on all telephones that
have access to the line. The call can be retrieved from any of these
telephones.

On the M7100 telephone,
alternates between two lines;
one active, one on hold. The M7100 telephone cannot retrieve a call
placed on hold by another telephone.

Retrieving a held call
You can connect to a call on hold by pressing the flashing line button
of the held call.

Holding automatically
If your line has been programmed with full autohold, you can switch
from one call to another and have your calls put on hold
automatically.
•

Press the line button of the caller you want to speak to. Your
current caller is put on hold automatically.

Listening on hold
If you have been put on hold, you can hang up the receiver while you
wait for the other person to return.

•

Press

•

Hang up the receiver.

•

Press the line button of the call. You may hear indications from
the far end that you are on hold (for example, tones or music).

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

64 / Handling many calls at once

•

When the person you were talking to returns you will hear them
through your telephone speaker. Lift the receiver and talk.

Tip - If Automatic Handsfree has been assigned
to your telephone, you can use the Handsfree/
Mute feature instead of Listen on Hold.

Holding a call exclusively

ƒ‡·

You can put a call on Exclusive Hold so that it can be retrieved only
at your telephone.
•

ƒ‡· ƒ˙

Press
or
. The line
appears busy on all other telephones, and the call cannot be
picked up by anyone else in the office.

Displays
You have placed one or more calls on hold.
The name of the line that has been held the
longest is displayed.

Using Call Queuing

ƒ°‚⁄

If you have more than one call ringing at your telephone, you can
choose the call that has the highest priority by pressing
.

ƒ°‚⁄

Call Queuing answers incoming external calls before callback,
camped, and transferred calls.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Transferring calls
Using the transfer feature

ƒ‡‚

Transfer allows you to direct a call to a telephone in your Norstar
system, within the Norstar network, or external to Norstar.

ƒ‡‚

Transferring a call
•

Press

•

Call the person to whom you want to transfer the call.

•

If you want to talk to the person to whom you are transferring the
call, wait for them to answer, and speak to them before
proceeding.

•

When you are ready to complete the transfer, press

or JOIN.

You cannot use Last Number Redial, Saved Number Redial, a
speed dial code, Priority Call or Ring Again to dial the number for a
transfer.
Depending on how a private network call is routed, it may not always
be possible for the system to return a transferred call to you if the
transferred call is not answered. When transferring a call to a private
network destination, stay on the line until the person to whom you
are transferring the call answers.
You cannot use the Line Pool feature code to access a line pool for
a transfer. To use a line pool, use a programmed line pool button, or
press
and enter a line pool access code.

∆

If you have an auxiliary ringer programmed to ring for calls on an
external line, and you transfer a call on that line without announcing
the transfer, the auxiliary ringer rings for the transferred call.

Transferring external calls
If an external call is transferred to a busy telephone, or not answered
after a few rings, the call automatically rings again at the telephone
from which it was transferred, and the display indicates that the
telephone was busy or that no one answered.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

66 / Transferring calls

When transferring an external call to an external number, the
external call you are trying to transfer must be an incoming call on a
disconnect supervised line.
While on a conference call, you can remove yourself from the
conference and connect the other two callers using the Transfer
feature. However, if both of the other people are from outside the
system, at least one of the outside callers must have called you and
both of the outside calls must be on disconnect supervision lines.
In certain situations, you may experience lower volume levels when
transferring an external call to an external person, or when
transferring two external callers from a conference call.

Canceling a transfer
You can reconnect to the person you are trying to transfer at any
time before the transfer is complete.

ƒ£‡‚

•

Press

or CANCL.

•

If you are not reconnected to your original call, press
and
then press the line key of the original call, which is now on hold.

Displays
You are talking to the person you want to
transfer the call to. Press RETRY if you decide
to transfer the call to someone else. Press
or JOIN to transfer the call.

The person to whom you tried to transfer a
call did not answer. Press CALLBACK or the
flashing line button to reconnect to the call.
On the M7100 telephone, lift the receiver.
The person to whom you tried to transfer a
call has Do Not Disturb active on their
telephone. Press JOIN to transfer the call
anyway. Press RETRY to transfer the call to
someone else. Press CANCL or the flashing
line button to reconnect to the call (on the
M7100 telephone, press
).

ƒ£‡‚

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Transferring calls / 67
You entered an invalid internal number.
Press RETRY and enter the number again.
The external caller you were transferring
hung up before the transfer was complete.
Press JOIN to transfer the call on line 001 to
telephone 221. Press RETRY if, after talking
to the person at extension 221, you decide to
transfer the call to someone else.
The telephone to which you are trying to
transfer a call is out of service.
You cannot transfer the call because of
telephone or line restrictions.
Complete the transfer in progress before you
access a new feature, answer another
alerting call or select an outgoing line.
Your transfer cannot be completed for one of
these reasons:
• All the resources needed to perform a
transfer are in use. Try again later.
• You have tried to transfer an external
call to another external party. Some
restrictions apply.
• You cannot transfer your conference
call.
Press RETRY if you entered the wrong
internal number or if the person to whom you
are transferring the call is unavailable.
For other displays, see “Common feature displays” on page 149.

ƒ°¤

Using Camp-on

You can transfer an external call to another telephone, even if all its
lines are busy.

ƒ°¤

•

Press

•

Dial the number of the telephone you want to camp the call to.

Camped calls appear on a line button on the receiving telephone, if
one is available. If there is no line button available, you receive a
message on the display and hear Camp tones.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

68 / Transferring calls

Each Norstar telephone can handle only one camped call at a time.
Displays
You tried to camp a call to a telephone that
already has a camped call. The call has
come back to you. Press the CALLBACK
button or the line button to reconnect to the
call. On the M7100 telephone, just pick up
the receiver.
The person to whom you redirected a call
has Do Not Disturb active on the telephone.
The call has come back to you. Press the
CALLBACK button or the line button to
reconnect to the call. On the M7100
telephone, just pick up the receiver.
You have tried to camp an internal call. You
can only camp external calls.
Dial the number of the internal telephone to
which the call will be sent.
The telephone to which you camped a call
did not answer the call. The call has come
back to you. Press CALLBACK or the line
button to reconnect to the call. On the M7100
telephone, just pick up the receiver.
A call you camped has come back to you, but
the caller hung up before you could
reconnect.
The telephone to which you have camped a
call is out of service or is being used for
programming. The call has come back to
you. Press CALLBACK or the line button to
reconnect to the call. On the M7100
telephone, just pick up the receiver.
The line that the camped call is on is in use
or that line does not appear at your
telephone. Release the line or release an
internal line.
For other displays, see “Common feature displays” on page 149.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Transferring calls / 69

ƒ‡›

Parking a call

You can suspend a call so that it can be retrieved from any
telephone in your system.

ƒ‡›

•

Press

•

Use the Page feature (
) or press PAGE to
announce the retrieval code displayed by your telephone.

ƒfl‚

Retrieving a parked call
•

Select an internal line. (On the M7100 telephone, pick up the
receiver.)

•

Dial the Call Park retrieval code.

Using Call Park
When you park a call, the system assigns one of twenty-five codes
for the retrieval of the call. These codes consist of the Call Park
prefix, which may be any digit from 1 to 9, and a two-digit call
number between 01 and 25. For example, if the Call Park prefix is 1,
the first parked call is assigned Call Park retrieval code 101.
The Norstar system now assigns Call Park codes in sequence, from
the lowest to the highest, until all the codes are used. This roundrobin approach means that a greater variety of codes will be used,
which will make it easier for a call to reach the right person when
more than one incoming call is parked.
The highest call number (the Call Park prefix followed by 25) is used
only by telephones or devices connected to the system using an
analog terminal adapter (ATA).
Your installer or customer service representative programs both the
Call Park prefix and the delay before parked calls are returned to the
originating telephone. External calls parked for longer than the
programmed delay are returned to your telephone.
Call Park can be disabled by your installer or customer service
representative.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

70 / Transferring calls

Displays
The person you were talking to has already
parked your call. You cannot park the same
call.
You have attempted to use Call Park with no
active call on your telephone. If the call you
wish to park is on hold, reconnect to it before
you park it.
You have entered an invalid retrieval code.
There was no call on the retrieval code you
entered.
You have tried to park a conference call.
Split the conference and park the calls
separately. The person who retrieves the
calls can reconnect the conference.

ƒfl‚

Record the code shown. Use Page
(
) or press PAGE to
announce the call and its retrieval code.
All available retrieval codes are in use.
Transfer the call or take a message instead.
For other displays, see “Common feature displays” on page 149.

Using Callback
When you direct a call you have answered to another telephone, the
system monitors the call to make sure it is answered. If no one
answers the call within a set length of time, the system directs it back
to you.
Callback generates a variety of displays. Most occur after a set
delay and are listed in the index. Some occur immediately if the
telephone to which you are directing a call is out of service or
otherwise unavailable. These are listed with the descriptions of the
specific features like Transfer or Camp-on.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Forwarding your calls
Forwarding your calls to another Norstar
telephone
•

ƒ›

Press
and enter the number of the internal
telephone to which you want your calls forwarded.

Use Line Redirection to forward calls outside the system.

ƒ£›

Canceling Call Forward
•

Press

ƒ›

Using Call Forward at your telephone
When you use
, all calls go to the destination you
select, regardless of how Forward on busy and Forward no answer
are programmed.
If the telephone to which you forwarded your calls does not have the
same external lines as your telephone, the forwarded calls appear
on intercom buttons.
If a call is forwarded, it does not ring but the line indicator flashes on
your telephone. You can still answer the call by pressing the button
next to the flashing indicator.

Tip - If you are one of a group of people who
regularly forward their calls to one another, be
aware that it is possible to set up forward loops
where a call is forwarded from one telephone to
another in a circle, and is never answered
anywhere.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

72 / Forwarding your calls

Overriding Call Forward
If you call someone who has their calls forwarded to you, your call
rings at that person’s telephone even though they are forwarding
their calls to you.

Changing the automatic Call Forward settings for a
telephone
Call forwarding occurs automatically when a call is not answered or
the line is busy. These automatic options are changed in
programming.
For step-by-step instructions, see “Change where a call goes when
there is no answer” on page 22.

Changing Forward no answer
Forward no answer redirects unanswered calls to another telephone
on your Norstar system.
For step-by-step instructions for changing Forward no answer see
“Change where a call goes when there is no answer” on page 22.
Line Redirection takes precedence over Forward no answer.

Changing the delay before a call is forwarded
You can assign the number of times that the incoming call rings at
your telephone before the call is forwarded. To estimate the delay
time in seconds, multiply the number of rings by six.
For step-by-step instructions, see “Change the number of times the
telephone will ring before it is forwarded” on page 22.

Forward on busy
Forward on busy redirects your calls to another telephone on your
Norstar system when you are busy on a call, or when you have Do
Not Disturb activated at your telephone.
For step-by-step instructions, see “Making changes to Call Forward
on Busy” on page 24.
Line Redirection takes precedence over Forward on busy. Calls that
are redirected by Line Redirection are not affected by any Call
Forward features or Call Forward programming.
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Forwarding your calls / 73

Telephones that have Forward on busy active can still receive
priority calls.
If you are busy on a target line call, another call to that target line is
redirected to the prime telephone for that target line.

DND on Busy
When you are busy on a call and a second call comes in, your
telephone rings softly to alert you to the second call. If you find this
second ring distracting, you can have the system prevent a second
call from disturbing you by assigning Do Not Disturb (DND) on Busy
to your extension.
When DND on Busy is turned on for the set, internal and private
network callers hear a busy tone instead of ringing when you are on
the telephone. External callers are transferred to the prime set used
in your system.
For step-by-step instructions, see “Change the Do Not Disturb on
Busy feature” on page 25.
If you use DND on Busy, the line indicator for an external incoming
call still flashes, but your telephone does not ring.
Forward on busy takes priority over DND on Busy.
If an external call uses a target line, the call will be processed
according to the programming of the target line. If the target line is
busy, the caller may hear a busy tone or be routed to the prime set
for the target line regardless of the DND on Busy programming for
the telephone.

Call Forward and Voice Mail
If you want a voice mail system to pick up unanswered calls
automatically
•

use the internal number of your voice mail as the destination
when you program Forward no Answer and Forward on busy, or

•

make the ring delay greater than the delay used by your voice
mail system, if your voice messaging system or service
automatically retrieves calls.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

74 / Forwarding your calls

Displays
There are several reasons why you may get
this message. For instance, you cannot
forward your calls to a telephone that has
been forwarded to your telephone.
Your calls are being forwarded to telephone
221.
Two or more telephones are linked in a
forwarding chain, and one of them is out of
service or is being used for programming.
For other displays, see “Common feature displays” on page 149.

Line Redirection
Line Redirection lets you send your external calls to a telephone
outside the office. You may choose to redirect all your external lines
or only some of them.
You cannot use the Line Redirection feature on either an M7100
telephone or a telephone connected to an ATA.

ƒ°›

Turning on Line Redirection

ƒ°›

•

Press

•

Select the outgoing line to be used for redirected calls.

•

Enter the number to which calls will be redirected (the ways you
can do this are listed below).

•

Select the lines to be redirected.

Enter the telephone number to which you wish to redirect calls,
using one of the following methods:
•

Press an external autodial button.

•

Enter an external telephone number (using no more than 24
digits) then press
or OK.

•

Press
or OK if the line you have chosen as the
outgoing line is a private network line that does not require you
to dial digits.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Forwarding your calls / 75

If you use ALL to redirect all your lines, it is important that you wait
until all the lines on your telephone light up before pressing
or OK. If you press
or OK before all the lines light
up, those lines not lit will not be redirected.

Tip - The line chosen for redirecting calls on other
lines can still be used normally when it is not busy
on a redirected call. To avoid redirection failing
because the chosen line is in use, choose a line
pool with several lines in it.
The system does not check that the number you
give for line redirection is a valid one. If you redirect
to an invalid number, redirection will fail. Using an
autodial button to enter the redirection number
helps avoid this possibility. An autodial button used
for line redirection must be programmed to use a
specific line.

ƒ£°›

Canceling Line Redirection
•

Press

•

Select the lines you no longer want to be redirected.

Allowing a telephone to redirect calls
You can turn a telephone’s ability to redirect calls on and off.
You will need the programming template found at the front of this
guide. See Getting Started for more information.
1. Press

ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
“

2. Press
password).

(the default System Coordinator

3. Press
and enter the internal number of the telephone
you wish to program.
4. Press

5. Press
redirect:.

P0857846 Issue 02

twice.

four times. The display shows Allow

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

76 / Forwarding your calls

6. Press CHANGE to select Y (Yes) or N (No).

Turning the redirect ring for a telephone on or off
You can program a telephone to ring briefly (200 milliseconds) when
a call is redirected on one of its lines.
You will need the programming template found at the front of this
guide. See Getting Started for more information.
1. Press

ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
“

2. Press
password).

(the default System Coordinator

3. Press
and enter the internal number of the telephone
you wish to program.
4. Press
5. Press
ring:.

twice.

three times. The display shows Redirect

6. Press CHANGE to select Y (Yes) or N (No).

Tip - If a telephone has redirect ring enabled, it
rings briefly for redirected calls on one of its lines
even if another telephone set up the line
redirection.

Displays while redirecting lines
You selected the intercom button as the
facility to place the call on. Enter a line pool
code or a destination code.

£ •

Press
or ADD to begin redirection. Press
or REMOVE to cancel a previous
redirection.
You have one external line on your
telephone, but you need a second line to
perform line redirection. Redirect your
external line using a line pool as the outgoing
line.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Forwarding your calls / 77
You are attempting to redirect a line and the
line you have chosen is the outgoing line you
have selected as a destination. You cannot
redirect a line to itself. Select another line.
Enter a valid line pool access code.
You have attempted to redirect a line, but
someone else has already redirected that
line. Press
or OVERRIDE to override the
previous redirection and redirect the line as
you wish.

•

You have attempted to redirect calls on an
incoming line group. You can only redirect
calls on individual lines and you cannot
redirect calls on an incoming line group.
Select the line that will be used to redirect
calls out of the system.
Press the lines to be redirected. To undo a
line selection, press it again. Press ALL to
redirect all your lines.

Continue to press the lines to be redirected.
Press
or OK when you are
finished.
The line you are attempting to redirect
cannot be redirected because the hardware
does not support redirection.

Displays while canceling redirection
Press the lines that are no longer to be
redirected. The lines light up as you press
them. Once you cancel redirection for a
line you cannot restore it by pressing the
line again. Press ALL to cancel redirection
for all your lines. When you are finished,
press
or OK.

Continue to press the lines that are no
longer to be redirected. Press
or OK when you are finished.
For other displays, see “Common feature displays” on page 149.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

78 / Forwarding your calls

How Line Redirection is different from Call Forward
Call Forward forwards all calls that arrive at a particular telephone to
another telephone within the Norstar system. Line Redirection
redirects only the lines you specify, no matter which telephones they
appear on, to a telephone outside the Norstar system. Line
Redirection takes precedence over Call Forward.

Using Line Redirection
You redirect lines at a telephone, but once redirected, the lines are
redirected for the entire system.
You can only redirect lines that appear at line buttons on your
telephone.
You can answer the telephone if it rings while you are in the middle
of programming Line Redirection, but none of the Norstar call
handling features are available until the feature times out. If you
need to use a Norstar feature to process the call, quit Line
Redirection programming by pressing
. Do not press
or you will disconnect the call you are trying to process.

While you are programming Line Redirection you will not receive
any indication of calls that do not actually ring at your telephone.
Be careful to avoid redirection loops. If for example, you redirect
your lines to your branch office and your branch office redirects its
lines to you, you can create a redirection loop. If these calls are long
distance, you will end up paying charges.
In certain situations, callers may experience lower volume levels
when you redirect calls to an external location.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Communicating in the office

ƒfl‚

Paging

Paging allows you to make announcements over the Norstar system
using the telephone speakers, or your loudspeaker system, if one is
available.

ƒfl‚

Making a page announcement
•

Press

•

Choose a page type.

Page types are:

⁄
¤
‹

through the telephone speakers (internal page)
through an external speaker (external page)
both internal and external (combined page)

•

If necessary, choose a zone.

•

Make your announcement.

•

Press

Tip - Instead of entering the Page feature code
followed by the page type, you can enter the
following shortcut codes.

Page zone 0 is all zones.
Internal
External
Combined

P0857846 Issue 02

ƒfl⁄
ƒfl¤
ƒfl‹

and zone (0 to 6)
(code 2 has no zones)
and zone (0 to 6)

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

80 / Communicating in the office

Activating and deactivating the ability to page
You will need the programming template found at the front of this
guide. See Getting Started for more information.
1. Press

ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
‘

2. Press
password).

(the default System Coordinator

3. Press
and enter the internal number of the telephone
you wish to program.
4. Press
5. Press

twice.

seven times. The display shows Paging.

6. Press CHANGE to select the setting: Y (Yes) or N (No).

Creating page zones
Each telephone can be assigned to one of six zones for receiving
pages.
You will need the programming template found at the front of this
guide. See Getting Started for more information.
1. Press

ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
‘

2. Press
password).

(the default System Coordinator

3. Press
and enter the internal number of the telephone
you wish to program.
4. Press
5. Press

twice.

six times. The display shows Page Zone.

6. Press CHANGE to select the setting: 1, 2, 3,4, 5, 6 or None.
You can make a telephone part of a page zone only if the telephone
has paging set to Y (Yes).
A zone is any set of Norstar telephones that you want to group
together for paging, regardless of their location. The maximum
number of sets in a page zone is 50.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Communicating in the office / 81

Your installer will program whether a tone sounds before a page
begins, and the maximum number of seconds a page can last before
it is automatically turned off.

Tip - Make sure that everyone who needs to
make page announcements has a list showing
which telephones are in which page zones.

Displays
Enter the desired page zone number (0- 6) or
press ALL.
You have entered a page zone code that is
not between 0 and 6.
Select the type of page you want. See the list
in “Making a page announcement”.
The time allotted for paging has expired.
You are making a page. The display shows
the page zone you have chosen. Press
or
when you are finished.

ƒ ®

A page is already being made in the page
zone you have requested.
For other displays, see “Common feature displays” on page 149.

Tip - You can make an announcement to one
person by placing a voice call to their telephone.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

82 / Communicating in the office

Using Page with external paging equipment
When you make a page that uses external paging equipment
(external page or combined page), the Long Tones feature is
automatically activated for the external paging system only. This
allows you to control optional equipment with the Long Tones
feature.

Sending messages using the display
The Messages feature allows you to leave a message on the display
of another Norstar telephone, and lets you know if you have any
messages waiting. The Messages feature uses a message waiting
list to keep a record of your internal messages and your (external)
voice mail messages (if you subscribe to a voice message service
with visual message waiting indication).

ƒ⁄

Sending a message

You can leave a message on the display of another telephone in
your Norstar system. You can send up to four messages to different
telephones, including your voice message center.
If your telephone is a direct-dial telephone or a central answering
position (CAP), you can send up to 30 messages.
If your reply to a message is forwarded or is answered at another
telephone using the Call Pickup feature, the message remains on
your telephone until you cancel it or successfully contact the
telephone that sent the message.

ƒ⁄

•

Press

•

On a telephone with a two-line display, press ADD. (This step is
not necessary on a telephone with a one-line display.)

•

Enter the internal number of the person you want to send the
message to. The person’s display reads Message for you.

ƒ£⁄

Canceling a message you have sent
•

Press

. The display reads Cancel for:.

•

Enter the internal number of the person to whom you sent the
message.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Communicating in the office / 83

ƒflfi

Viewing your messages

You can receive up to four messages from different telephones,
including your voice message center. A single message from your
voice message center may pertain to several voice messages.
On a telephone with a one-line display
•

Press

•

Press

ƒflfi
• £

. The display shows the first message.

to move through your messages.

On a telephone with a two-line display
•

Press MSG. The display shows the first message you received.

•

Press NEXT to move through your messages.

Replying to a message
You can call the person (or your voice message center) who sent a
message while you are viewing the message.
On a telephone with a one-line display
•

Press

‚

On a telephone with a two-line display
•

Press CALL.

If you wish to call your voice message center using a line other than
the programmed line, exit your message list and dial the voice
message center telephone number using normal dialing methods.

Removing items from your message list
You can erase a message while you are viewing it in your message
list. If the message is from your voice message center, this only
erases the message notification at your telephone. You still need to
erase the voice message at your voice message center. Refer to
your voice message center documentation.
On a telephone with a one-line display
•

Press

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

84 / Communicating in the office

On a telephone with a two-line display
•

Press ERASE.

Viewing messages you have sent

ƒ⁄

On a telephone with a two-line display, you can view the messages
you have sent.

ƒ⁄

•

Press

•

Press SHOW to display your first sent message.

•

Press NEXT to move through your sent messages.

Displays
You have entered an invalid number when
attempting to cancel a message.
You have cleared an external message from
your message waiting list. The message
itself still exists in your voice message center
until you erase it there.
You are trying to call from your message
waiting list. The line that you are trying to use
is being used by the identified Norstar user.
You are viewing your message list. The
display shows the number and name of the
line that was used for your voice mail
message.
You have tried to send a message to an
invalid internal number or to a telephone that
is out of service.
SHOW appears only if you have outstanding
messages. Press SHOW to review messages
you have sent. Press ADD to send a new
message.
Enter the internal number of the telephone to
which you want to send a message.
You have one or more messages and one or
more new Call Logs. Press
to change the first line
of the display to the current time and date.

ƒ°‚fl
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Communicating in the office / 85
You have no line button free with which to
reply to a message.
There has been no number programmed for
the voice message center. Contact your
voice messaging service provider.
Your are at the beginning of your list of
messages. Press NEXT to move through
your messages.
You are trying to send a message to a user
whose message waiting list is full.
You have tried to send a message but your
telephone's list of sent messages is full.
Cancel one of the messages you have sent,
if possible, or wait until you have received a
reply to one of those messages.
For other displays, see “Common feature displays” on page 149.

ƒflfl

Using Voice Call

You can make an announcement or begin a conversation through
the speaker of another telephone in the system.

ƒflfl

Making a Voice Call
•

Press

Muting Voice Call tones
When a voice call begins at your telephone, you hear a beep every
15 seconds as a reminder that the microphone is on. You can stop
it from beeping.
•

Pick up the receiver or press

Answering a Voice Call without touching your
telephone
If Handsfree Answerback is assigned to your telephone, you can
respond to a voice call without touching the telephone. Handsfree
Answerback is not available to the M7100 telephone.
•

When someone makes a voice call to you, simply start talking.
Your telephone’s microphone picks up your voice.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

86 / Communicating in the office

Tip - Once you have answered a voice call, you
can put it on hold, transfer it, or otherwise treat it as
a normal call.

Preventing Voice Calls to your telephone using Voice
Call Deny
•

ƒ°°

Press
. Voice calls will ring like regular internal
calls. Your other calls proceed normally.

ƒ£°°

Canceling Voice Call Deny
•

Press

Displays
Dial the internal number or press the internal
autodial button of the person to whom you
want to speak.

Your handsfree microphone is muted. Press
or pickup your receiver to
respond to the voice call.
The telephone receiving the call cannot
accept voice calls for one of the following
reasons: it is active or ringing with another
call; Call Forward is turned on; Do Not
Disturb is turned on; Voice Call Deny is
turned on; it is not a Norstar telephone.
Your call proceeds automatically as a regular
ringing call.
The line is open for you to speak.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Tracking your incoming calls
Using Call Log
Telephones can automatically log Call Display information for calls
on an external line. The line must appear on that telephone but it
does not have to be a ringing line.
If your system is equipped with the appropriate equipment and you
have subscribed to the call information feature supplied by your
service provider, you will be able to capture information about
incoming callers in your call log. The same feature is supplied by an
ISDN service package that comes with calling line identification.
Call Log creates a record of incoming external calls. For each call
the log could contain:
•

sequence number in the Call Log

•

name and number of the caller

•

indication if the call was long distance

•

indication if the call was answered (and identity of who
answered it)

•

time and date of the call

•

number of repeated calls from the same source

•

name of the line that the call came in on

Call Log can help you to
•

keep track of abandoned or unanswered calls

•

track patterns for your callers (for example volume of calls and
geographical location of calls)

•

record caller information quickly and accurately

•

build a personal telephone directory from log items

The long distance indicator, as well as the caller's name and
number, may not be shown in the log, depending on the Call Display

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

88 / Tracking your incoming calls

services provided by your local telephone company and the caller’s
local telephone company.
To use the features on the following pages, your telephone must be
have spaces available in its Call log. Your installer or customer
service representative programs each telephone with an
appropriate number of spaces.

ƒ•°›

Call Log options

You can select the type of calls that will be stored in your Call Log.
Choose from four Autolog options: No one answered, Unanswerd by
me, Log all calls, No autologging.

ƒ•°›
£
ƒ

•

Press
option.

•

Press

•

Press

. The display shows the current

or NEXT to change the option.
or OK to select the display option.

Logging a call manually

ƒ°⁄‹

If your calls are not automatically logged, you can manually log call
information when you are connected to an external call. Storing
information for your current call can be helpful in many situations.
For example, you may want to:
•

record a caller's information without using paper and pencil

•

record only selected calls that you choose, as opposed to using
Call Log automatically

•

quickly record caller information before a caller hangs up

To log an external call manually:
•

Press

ƒ°⁄‹

Deleting old log items

ƒ°⁄fi

Your log has a set number of items that it can hold. When it becomes
full, new calls cannot be logged. When your log is full, Autobumping

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Tracking your incoming calls / 89

automatically deletes the oldest Call Log item when a new call is
logged.
To enable autobumping
•

Press

ƒ°⁄fi

To disable autobumping
•

Press

ƒ£°⁄fi

Viewing your Call Log

ƒ°⁄¤

To view your log

ƒ°⁄¤

•

Press
. The display shows the number or
previously read items (old) and the number of new, unread
items (new) in the log.

•

Press
items.

•

Press
or RESUME to display the last item you viewed, the last
time you viewed your Call Log.

•
‚

or OLD to view old items; press

or NEW to view new

Names and numbers for external callers are displayed only if you
have subscribed to Call Display services from your local telephone
company.

Viewing a Call Log item
To view the information for a call log item
•

Press

√

or MORE.

Erasing log items
You should routinely erase log items that you’ve read, to make
space for new items in your log.
•

Display the item you want to erase.

•

Press

•

Press

P0857846 Issue 02

˙
®

or ERASE.

to exit.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

90 / Tracking your incoming calls

If you accidentally erase an item, you can retrieve it.

˙
®

•

Press
an item.

•

Press

or UNDO immediately after accidentally erasing

to exit.

Making a call using Call Log
You may find it helpful to place calls from within your Call Log. The
number stored for each call may vary depending on the type of call.
For example, if the call was placed from a Centrex or PBX system,
the first few numbers may need to be trimmed before you can make
the call. If the number you want to call is long distance, or if you want
to use a line pool, you may need to add numbers.
To place a call
•

Display the log item for the call you want to place.

•

Display the associated telephone number.

•

Press
remove.

•

Dial any extra digits required.

•

Press an external line or line pool button.

•

Lift the receiver. (This is not necessary if Handsfree is
programmed at your telephone.) The displayed number is
dialed.

√

or TRIM, once for every digit that you want to

Creating a password to your Call Log

ƒ•°fi

You have the option of accessing your Call Log through a password.

ƒ•°fi

•

Press

. The displays reads New passwrd:.

•

Enter your four-digit password. The display reads Repeat New:.

•

Re-enter your four-digit password. The display reads
Password changed, which confirms that your password has
been assigned.

To enter Call Log using your password
•

ƒ°⁄¤

Press
to enter Call Log. If you have
programmed a password, the display reads Password:.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Tracking your incoming calls / 91

•

Enter your four-digit password.

If you forget your Call Log password, it can be deleted in
programming. See “Using passwords” on page 124.

ƒ•°fi

Changing your Call Log password

ƒ•°fi

•

Press

. The display reads Old passwrd:.

•

Enter your old password. The display reads New passwrd:.

•

Enter your new four-digit password. The display reads
Repeat New:.

•

Re-enter your password. The display reads Password changed,
which confirms that your password has been changed.

ƒ•°fi
˙

Deleting an assigned password

ƒ•°fi

•

Press

. The display reads Old passwrd:.

•

Enter your old password. The display reads New passwrd:.

•

Press
or OK. The display reads No pswd assigned,
which confirms that your password has been deleted.

Programming a telephone to log calls automatically
Your installer or customer service representative can program each
telephone to log calls coming in on a line automatically.
Displays
The caller's name is unavailable.
The caller's number is unavailable.
_ indicates a new item.
¯ indicates that the call was answered.

§ indicates a long distance call.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

92 / Tracking your incoming calls
/ indicates that the stored number has been
shortened to its final 11 digits. Press
or MORE to display additional
information about the call.

√

One or more log entries have been deleted
by the Autobumping feature while you are
looking at the Call Log.
Hold or release your active call before
entering Call Log.
The external line is in use.
The repeat call counter, shown along with
time and date, indicates the number of calls
you have received from the same caller.
This call was answered at another telephone
(227).
This call was logged manually.
This call was not answered.
There are one or more items in your
message waiting list, and there are one or
more new items in your Call Log. Press
to change the first line
of the display to the current time and date.

ƒ°‚fl

You have viewed your last old log item and
will now view your new log items.
No information is available for the call.
No log space has been assigned to the
telephone.
The resume item has been removed
because of Autobumping, repeat call update,
or log reallocation while you are looking at
the Call Log.
For other displays, see “Common feature displays” on page 149.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Tracking your incoming calls / 93

Using Voice mail
If you subscribe to a voice message service outside your office, you
can access that service through your Norstar system. Your installer
or customer service representative programs your Norstar
telephone to indicate when you have a voice message waiting on a
particular line.
To find out if your external voice message service will work with
Norstar, or if you have any problems with your service, contact your
voice message service provider.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

94 / Tracking your incoming calls

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Customizing your telephone

ƒ•‚
ƒ•‚

Finding out what a button does using Button
Inquiry

You can check the function of any line, intercom, or programmed
button on your Norstar telephone by pressing
. On
the M7100 telephone Button Inquiry shows your internal number
followed by the function assigned to your single memory button.
Displays
The display shows the number and name of
the line. Press SHOW to view the redirection
status of the line.

£
˙

Press
or press VIEW‚ or ·VIEW to view a
number that is too long to fit on the display.
Press
or OK when you are done.
The display shows the directory number of
the telephone, and the assigned name.
Press NEXT to see the first line assigned to
ring at the intercom button.
The name of the feature assigned to a button
is displayed when you press the button.
Press
or SHOW for additional information.

£
ƒ

Press the button you want to check. Press
or EXIT when you are finished.
For other displays, see “Common feature displays” on page 149.

ƒ•‡

Making the display darker or lighter using
Contrast adjustment

ƒ•‡

•

Press

•

Press a number on the dial pad to choose the contrast level you
like best.

On a two-line telephone, you can also use the UP and DOWN display
buttons to adjust the contrast.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

96 / Customizing your telephone

The number of contrast levels available varies from one telephone
model to another.

Changing the language on the display
You can select the language used on the display of each Norstar
telephone. Norstar supports three languages: English, French and
Spanish. Button caps are available for each language. When your
system is first installed, all telephones use English.

ƒ•fi‚⁄
ƒ•fi‚‹

If you program
on to a memory button, you
can then simply press the button until the language you want
appears on the display. You cannot program
or
onto a memory button.

English
•

Press

French
•

Press

Spanish
•

Press

ƒ•fi‚¤

ƒ•fi‚⁄

ƒ•fi‚¤

ƒ•fi‚‹

Programming a feature code onto a memory
button
You can program a feature code onto a memory button. In some
cases, pressing the button a second time cancels the feature.

Programming feature buttons

ƒ•‹

Any memory button not programmed as an external or internal line,
target line, Answer button, or Handsfree/Mute button, is available for
features.

ƒ•‹

•

Press

•

Press the memory button you want to program with a feature.

•

Enter the appropriate feature code you want to assign onto the
button.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Customizing your telephone / 97

•
ƒ•‡

The following feature codes cannot be programmed onto a memory
button: Long Tones and any code beginning with
except
(Language Choice) and
(Contrast Adjustment).

ƒ•fi‚⁄

Tip - When you program a button with the line
pool feature code, you must enter a line pool
access code after the feature code. The
programmed line pool button accesses a specific
line pool, not the line pool feature.

ƒ•⁄
˙

Erasing a feature button
•

Press

•

Press the feature button.

•

Press

or OK to erase the button.

Displays
The name of the feature assigned to a button
is displayed when you press the button. SHOW
appears when there is more information
available. Press
or SHOW for additional
information.

If you are checking a speed dial button, enter
the two-digit speed dial code that you want to
check.

Enter the feature code, or press
or QUIT
to quit programming or CLEAR to clear the
numbers you have entered. The system
accepts the entry as soon as you enter a
valid feature code.

Press
and enter the feature code
you want to assign to the button. You cannot
enter invalid codes.
You have programmed a button with a
feature that was already programmed onto
another button. The feature has moved to
the button you just programmed. Its original
button is now blank.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

98 / Customizing your telephone

ƒ
˙
˙

Press the button you want to check. Press
or EXIT when you are finished.
Enter the number you want to program and
press
. To erase the button, just
press
.
Enter the number you want to program and
press OK. To erase the button, just press
or OK.

For other displays, see “Common feature displays” on page 149.

ƒ•°⁄

Moving line buttons

You can move external lines to different buttons on your telephone
to arrange your lines in the way that makes the most sense to you.
You cannot move intercom, answer or Handsfree/Mute buttons and
you cannot move incoming line group buttons onto a CAP module.

ƒ•°⁄

•

Press

•

Press the button you want to move the line from.

•

Press the button you want to move the line to.

Displays
The two buttons you selected have
exchanged position.
You have tried to move a line to a button that
cannot be used as a line button, such as an
intercom button, Handsfree/Mute button, or
an answer button.

Press the button of the line you want to
move. Press
or QUIT when you
have finished moving lines.
Press the button you want to move the line
to. Neither of the buttons is erased. The
lines, or the line and feature, simply switch
places.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Customizing your telephone / 99
The button you are trying to move is not a
line button. If you are trying to switch a line
and a feature, move the line to the feature
button and not the feature button to the line.

ƒ•fl

Changing the type of ring

You can choose one of four distinctive rings for your telephone. This
makes it easier to identify your telephone in an open office.

ƒ•fl
⁄¤‹›

•

Press

•

,
Press
seconds.

•

Repeat until you hear the ring you prefer, then press
or OK.

or NEXT. You hear the selected ring for two

Adjusting the Ring volume
•

Press

•

Press

ƒ•°‚
√

ƒ•°‚

. The telephone rings.

to adjust the volume.

Hiding the message or calls indication

ƒ°‚fl

The display that shows you have messages or calls can be replaced
with the current time and date. You can still retrieve your message
and call information by using the display buttons that appear on the
second line of the display.
If you are using a telephone with a single-line display, the message
or call indication is hidden.

ƒ°‚fl
ƒflfi
ƒ°⁄¤

•

Press
. The current time and date appears
on the top line of the display.

•

Press MSG or
CALLS or

to see your messages, or press
to see your calls.

ƒ£°‚fl

Restoring the messages and calls indication
•

Press

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

100 / Customizing your telephone

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

User Preferences
The User Preferences section of programming allows you to
program memory buttons, speed dial codes and other settings for
any Norstar telephone on the system.
For example, an employee may want to have the Do Not Disturb
feature programmed onto a memory button or create a speed dial
code. Instead of programming from the employee’s telephone, you
can go into programming on the telephone nearest you to make the
change.

ƒ••°‡‹‡
ƒ•• ËÍ‰Â
ƒ••°‡‹‡
¤‹fl›fl ¤¤‡›¤

Using User Preferences
•
•

Press
(

Enter your System Coordinator or Basic password (the default
passwords are
and
).

By using a Basic password, it is possible to have someone else do
day-to-day upkeep of people’s telephones without giving out access
to sensitive programming. See “Using passwords” on page 124.
After you enter the proper password, the display will show you the
telephone with the lowest internal number followed by its name (For
example, 221:Reception).

‘
≠

•

Press
system.

to move through all the telephones on the

•

Press
when you see the telephone you want to
change. The display shows the model number of the telephone
at the extension.

The display will show Connect set if no telephone is connected at
that internal number.
You cannot make changes if the model is Other.
•

‘

Press
Preferences.

P0857846 Issue 02

to move through all the subheadings in User

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

102 / User Preferences

User Preferences programming is also available under the heading
User Preferences in Terminals&Sets in the main body of
programming.
Sub-headings in User Preferences
User prefernces
Model
Button prgrming
User speed dial
Call log opt’ns
Dialing opt’ns
Language
Display cntrst
Ring type

≠

Changing button programming
•

Press
at Button prgrming. The display shows the
number of buttons on the telephone (an example is shown in
Displays at the end of this section).

If the telephone has a CAP module, you can also press CAP1 to see
the buttons on the module.
•

‘

Press
telephone.

to move through all the buttons on the

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

User Preferences / 103

Button numbering used with User Preferences programming
M7100
telephone

M7310
telephone

B01

M7208
telephone

M7324
telephone

B12
B11

B20
B19

B28
B27

B14
B13

B22
B21

B30
B29

B16
B15

B24
B23

B32
B31

B18
B17

B26
B25

B34
B33

B01

B06

B02

B07

B03

B08

B04

B09

B05

B010

B01

B13

B02

B14

B01

B03

B15

B02

B04

B16

B03

B05

B17

B04

B06

B18

B05

B07

B19

B06

B08

B20

B07

B09

B21

B08

B10

B22

B11

B23

B12

B24

CAP module
B01

B13

B25

B37

B02

B14

B26

B38

B03

B15

B27

B39

B04

B16

B28

B40

B05

B17

B29

B41

B06

B18

B30

B42

B07

B19

B31

B43

B08

B20

B32

B44

B09

B21

B33

B45

B10

B22

B34

B46

B11

B23

B35

B47

B12

B24

B36

B48

Use the display buttons to change the programming for a button.
User Preferences programming cannot change the buttons that are
used by lines, intercom, the handsfree feature, and incoming line
groups.
P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

104 / User Preferences

The display buttons used in button programming.
Moves you out of a setting without making any changes to it.
CANCL
CLR

Erases the button.

TEL#

Programs the key as an autodial number for an internal or an
external number. If it is an external autodial number, you
have to choose a line, line pool, or the routing table for the
call to use.

CHANGE

Used when you are setting up an external autodial number.
Press CHANGE until you see the type of line or pool you want
the number to use.

FEATR

Press to store a feature code on the button.

FIND

Locates a specific button on a telephone by entering its
number. Button numbers are shown in the illustrations.

LIST

Takes you to a list of feature codes. Press
to
move through the list and press OK when you see the feature
you want to program on the button.

‘

Information about individual displays you may see is described at
the end of this section.

≠
‘
‘
≠

Changing User Speed Dial
•

Press
at User Speed Dial. The display shows the
number of speed dial codes that are available.

•

Press

•

Press

•

Press

•

Press CHANGE and enter the telephone number the same way
you would dial it on the telephone.

•

Press OK.

•

Press
and choose the line (or enter a code for a line
pool) the speed dial code should use.

to see the first speed dial code (71).
to move through all the speed dial codes.
at the code you want to change.

‘

Use the line pool code to select a particular line pool for use with
Speed Dial. If you select Use routing tbl, a line or pool will be
chosen by the routing programming according to the initial digits in
the number.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

User Preferences / 105

The route you choose for a User Speed Dial code must be one that
the telephone can use. For example, if the telephone does not have
access to Line Pool B and you use that pool code with the speed dial
code, the code will not work.
To change a system speed dial code, see “Adding or changing a
system speed dial” on page 15.

≠

Changing Call Log options
•

Press

•

Press CHANGE until you see the option you want to use. For Call
Log options see “Call Log options” on page 88.

≠

at Call log opt’ns…

Changing how calls are dialed
•

Press

at Dialing opt’ns…

•

Press CHANGE until you see the option you want to use.

Descriptions for dialing options are found on the Telephone Feature
Card, or see “Changing how you dial your calls” on page 49.

Changing the language used on the display
•

Press CHANGE at Language: until you see the language you want
to use.

For language choices see “Changing the language on the display”
on page 96.

Making the display lighter or darker
•

Press CHANGE at Display cntrst until you see the value you
want to use.

The display contrast on the telephone you are using for the
programming session does not change when you are programming
another telephone.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

106 / User Preferences

Changing the telephone’s ring
•

At Ring type:, press CHANGE until you see the option you want to
use.

Descriptions for ringing options are found on the Telephone Feature
Card or in “Changing the type of ring” on page 99.
Displays
There are ten memory buttons and twelve
dual memory buttons on the telephone you
are viewing. Press
to begin
looking at what’s on each button.

‘

A line appears on the button. You cannot
store a feature or number on it.
An incoming line group appears on the
button. You cannot store a feature or number
on it.

≠

A feature is stored on this button. Press
to see the feature code. A full list
of names and codes for features is included
in the index.

≠

Shows the feature code stored on a button.
Press
to see the button number
and feature name.

≠

The button has a telephone number stored
on it. Press
to see the rest of the
number.

≠

The autodial is an external number. Press
to see what line or pool the call is
programmed to go out on.

≠
≠

The autodial is an internal number. Press
to see more information.

The button is used for intercom. Press
to see more information about
the button. You cannot store a feature or
number on it.
The button is used for an Answer DN. You
cannot store a feature or number on it.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

User Preferences / 107
Either nothing is stored on the button or you
have just cleared the button by pressing CLR.
The button is occupied by the Handsfree
feature. You cannot store a feature or
number on it.
For other displays, see “Common feature displays” on page 149.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

108 / User Preferences

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Telephone features
Naming a telephone or a line
You can assign names to identify external lines, target lines, and
your co-workers' telephones. During a call, the name (if
programmed) is shown on the telephone display instead of the
external line number or internal telephone number of the caller.
Step-by-step instructions for adding or changing the name of a
telephone or a line are in “Changing the name of a telephone” on
page 18.
Telephone names and line names can contain both letters and
numbers, but cannot be longer than seven characters. You cannot
use the # and * symbols.

Tip - You can give the same name to two or more
telephones, or to a telephone and a line in your
system. To avoid confusion, avoid such
duplication. Use initials, abbreviations, or even
nicknames to give each telephone a unique name.
If automatic telephone relocation is turned on, the
name and internal number of a telephone are
saved if the telephone is moved within your
system.

Moving telephones
If automatic telephone relocation is enabled in programming by your
installer or customer service representative, you can move your
telephone from one Norstar jack to another without losing any of its
custom programming.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

110 / Telephone features

Stopping calls from ringing at your telephone
using Do Not Disturb (DND)

ƒ°fi

Stopping calls

ƒ°fi

You can stop calls from ringing at your telephone by pressing
.
Only priority calls will ring at your telephone. A line button will flash
when you receive a call, but the call will not ring.

Refusing to answer a call
While you are on a call, you can refuse to answer a second call
(including a priority call).
•

Press

ƒ°fi

while your telephone is ringing.

ƒ£°fi

Canceling Do Not Disturb
•

Press

ƒ£°fi

Displays
Your telephone will receive calls normally.

Using Do Not Disturb
Once you turn Do Not Disturb on, calls will be forwarded to the prime
telephone only if there is no other telephone on which the line
appears. If there is another telephone that shares the same line, the
call may be answered by that person. (The Delayed Ring Transfer
feature transfers all unanswered calls to the prime telephone after a
specified time.)
Do Not Disturb also prevents voice calls from alerting at your
telephone. Voice calls are presented as normal intercom calls.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Telephone features / 111

Using Background Music

ƒ°fl

Listen to music through your telephone speaker by pressing
.
Your installer or service representative makes this feature available
to all telephones in programming. You will need to supply a music
source, such as a radio, and have it attached to your ICS.
In accordance with U.S. copyright law, a license
may be required from the American Society of
Composers, Authors and Publishers or a similar
organization if radio or TV broadcasts are
transmitted through the Background Music feature
of this telecommunication system.
Northern Telecom Inc. hereby disclaims any liability
arising out of the failure to obtain such a license.

Turning Background Music off

ƒ£°fl

The music stops automatically if you make or answer a call or if you
press
.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

112 / Telephone features

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

ISDN terminals and services
Integrated Services Digital Network (ISDN) technology provides a
fast, accurate and reliable means of sending and receiving data,
image text and voice information through the telephone system.
By using Basic Rate Interface (BRI), your ISDN service allows for
faster transmission speeds and the addition of a variety of powerful
business applications, including remote LAN access,
videoconferencing, file transfer and Internet access.
Your Modular ICS allows connection of 8 Basic Rate Access loops
(four 2B+D channels) that can be used for fully digital connections
to ISDN networks and devices. Loops are connections between the
ICS and devices or between the ICS and the network.
Each loop provides two separate B-channels that can be used to
make two simultaneous voice or data calls, or one data call and one
voice call.
Your installer configures your ISDN services and terminal
equipment.

ISDN applications
ISDN terminal equipment delivers a wide range of powerful
business applications:

Videoconferencing and video telephony
Video conferencing offers instant visual and audio contact between
distant parties using either studio-based or desktop ISDN terminals.

Desktop conferencing
ISDN allows computer users in distant locations to share and edit
any image, data or text file on their own computer screens while they
discuss the information.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

114 / ISDN terminals and services

File transfer
The ISDN network allows you to transfer files containing data, text,
images, data, or audio clips, faster and cheaper than with a
conventional modem.

Telecommuting
Convenient retrieval, processing and storage of files is possible for
the employee working at home by using ISDN lines to give highspeed access to information resources at the office.

Group 4 fax
ISDN fax applications save money by increasing both transmission
speed and the quality of resolution.

Remote LAN access
ISDN provides an affordable and fast means for employees at
remote sites (at home or branch offices) to access local area
networks (LANs).

Leased line backup
Essential backup for leased lines can be provided using ISDN as
required, rather than duplicating costly permanent leased lines.

LAN to LAN bridging
Local area network (LAN) bridge/routers allow flexible
interconnection between LANs using ISDN, with charges only
incurred when information is actually transmitted.

Broadcasting
By using ISDN and digital codecs (an analog to digital interface),
broadcasters can transmit music, news, or commentaries with
superior clarity.

Video surveillance
Dial-up access using videocodecs (an analog to digital interface)
provides advanced surveillance on demand.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

ISDN terminals and services / 115

Internet and database access
The fast call set up and high bandwidth of ISDN are ideal for
accessing information services such as the Internet and databases.

ISDN network features
Selected ISDN network features can be used from a Norstar
telephone. Your central office switch (ISDN network) determines
which features are available to you.

Nortel DMS-100 switch
Call Forward
Call Forward lets you forward your calls to an external telephone
number.
•

Select an ISDN line by selecting a line button, a line pool, or the
Handsfree button, or by lifting the handset (if an ISDN line is
your prime line).

•

Press

•

Enter the internal number of the telephone to which you want
your calls forwarded. If the call is answered, stay on the line for
at least five seconds to activate the Call Forward feature.

•‡¤

. Listen for three tones followed by dial tone.

Canceling Call Forward
• Select an ISDN line by selecting a line button, a line pool, or the
Handsfree button, or by lifting the handset (if an ISDN line is
your prime line).
•

Press

•

Press

•‡‹
®

. Listen for a series of tones.

AT&T (Lucent) 5ESS switch
Call Forward
Call Forward lets you forward your calls to an external telephone
number.
•

Select an ISDN line by selecting a line button, a line pool, or the
Handsfree button, or by lifting the handset (if an ISDN line is
your prime line).

•

Press

P0857846 Issue 02

•fi‚

. Listen for three tones followed by dial tone.
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

116 / ISDN terminals and services

•

Enter the internal number of the telephone to which you want
your calls forwarded. If the call is answered, stay on the line for
at least five seconds to activate the Call Forward feature.

Canceling Call Forward
• Select an ISDN line by selecting a line button, a line pool, or the
Handsfree button, or by lifting the handset (if an ISDN line is
your prime line).
•

Press

•

Press

•fi⁄
®

. Listen for a series of tones.

Calling the number your calls are forwarded to
• Select an ISDN line by selecting a line button, a line pool, or the
Handsfree button, or by lifting the handset (if an ISDN line is
your prime line).
•

•fifl

Press

Siemens EWSD switch

•flfl

Automatic Call Back
If you call a number and it is busy, press
to receive a
distinctive ring at your set when the line becomes available for calls.
Automatic Recall
Automatic Recall lets you automatically dial the number of the last
call you received. You may not see the number on the display if the
information is not available from your service provider, or you do not
have Caller ID as part of your ISDN service.
•

Press

•fl·

Call Forward
Call Forward lets you forward your calls to an external telephone
number.
•

Select an ISDN line by selecting a line button, a line pool, or the
Handsfree button, or by lifting the handset (if an ISDN line is
your prime line).

•

Press

•‡¤

. Listen for three tones followed by dial tone.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

ISDN terminals and services / 117

•

Enter the internal number of the telephone to which you want
your calls forwarded. If the call is answered, stay on the line for
at least five seconds to activate the Call Forward feature.

Canceling Call Forward
• Select an ISDN line by selecting a line button, a line pool, or the
Handsfree button, or by lifting the handset (if an ISDN line is
your prime line).
•

Press

•

Press

P0857846 Issue 02

•‡‹
®

. Listen for a series of tones.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

118 / ISDN terminals and services

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Using System features
Using alternate or scheduled services
There are three types of Services to make your Norstar system
handle calls differently on different days and at different times of the
day: Ringing service, Restriction service and Routing service.
Each of the three services, and the six schedules available to each
service, are customized for you by your installer or customer service
representative. They program which telephone is used to turn
Services on and off, and display what Services are in use. This is
called the control telephone.

Preventing certain calls from being made
Restriction service prevents a user from making certain kinds of
calls from a telephone or from lines that are available at the
telephone. The restrictions are programmed by your installer or
customer service representative.

Making additional telephones ring
Ringing service makes additional telephones ring for incoming calls
on external lines. For instance, all incoming external calls can also
ring at a security guard’s telephone during the night, or calls to one
attendant can also ring at another attendant’s telephone during
lunch. It does not suppress your normal ringing assignment.

Changing the lines used by outgoing calls
Routing service allows you to assign alternate routes to calls. In this
way you can take advantage of lower costs available on particular
routes on certain days and at certain times. Both the regular and
alternate routes are programmed by your installer or customer
service representative.

Turning Services on and off
The master control for how different services and their schedules
are used by your system is in programming. There are three
settings: Manual, Automatic and Off.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

120 / Using System features

•

Manual allows you to turn the service on and off at any time from
a control telephone using a feature code.

•

Automatic allows you to use the preassigned stop and start time
for a service. You are still able to start and stop the service by
entering the appropriate feature code at a control telephone. If
you select this setting, you will use the start and stop times
programmed by your installer or customer service
representative.

•

Off prevents the service from being activated.

You will need the programming template found at the front of this
guide. See Getting Started for more information.
1. Press

ƒ••¤flfl‹››
¤‹fl›fl
‘
≠
‘
≠ ‘
≠

2. Press
password).
3. Press
4. Press
5. Press

(the default System Coordinator

twice.

at Services.

until you see the Service you want to program.

6. Press
and
want to program.

until you see the schedule you

7. Press
and use CHANGE to select the setting that will
work best for your office: Off, Manual or Automatic.
Each schedule can have its own configuration of a Service which
works independently of automatic start and stop times. For example,
there may be a version of Restriction service called Night Schedule
that prevents anyone from making long distance calls. But calling it
Night Schedule does not mean it can only be used with a schedule.
You can turn the Night Schedule for Restriction Service on or off as
needed any time of the day or night. If you decide to run a service
on a schedule, the system will use the start and stop times used for
that schedule.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Using System features / 121

An example of how to turn on a Service manually
You may have Ringing service (your night service) set up to run
according to the Night Schedule. You may decide you want that
ringing arrangement to come into effect only when it is turned on and
off manually.
You will need the programming template found at the front of this
guide. See Getting Started for more information.
1. Press

ƒ••¤flfl‹››
¤‹fl›fl
‘
≠
≠
≠

2. Press
password).
3. Press

(the default System Coordinator

twice.

4. Press
Serviceˆ.

at Services. The display shows Ringing

5. Press

. The display shows Sched:Nightˆ.

6. Press

and use CHANGE to set the Service to Manual.

Night Schedule for Ringing Service will no longer follow the
schedule but can be turned on and off by using the feature code and
selecting Night Ringing. See “Turning Services on and off using
feature codes” on page 121.

Turning Services on and off using feature codes
The master control for services is in programming, see “Turning
Services on and off” on page 119. Day-to-day use of Services is
controlled using the following feature codes.

ƒ°‡⁄

ƒ£°‡⁄
ƒ°‡¤
ƒ£°‡¤
ƒ°‡‹
ƒ£°‡‹
P0857846 Issue 02

Turns on Ringing service. When used at the
direct-dial telephone, it also activates the
alternate direct-dial telephone (extra-dial
telephone).
Turns off Ringing service.
Turns on Restriction service.
Turns off Restriction service.
Turns on Routing service.
Turns off Routing service.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

122 / Using System features

To turn a Service on
•

Enter the appropriate feature code from a control telephone.

•

For Restriction and Routing service you also have to enter the
System Coordinator or Basic password.

•

Press NEXT to move through the schedules until the display
shows the version of the service you want to be turned on.

•

Press OK to select the setting, or press QUIT to exit the feature
without making any changes.

To turn a Service off
•

Enter the appropriate feature code from a control telephone.

•

For Restriction and Routing service you also have to enter the
System Coordinator or Basic password.

Do not confuse activating Normal service with
canceling a Service.
Setting a Service to Normal is not the same as
canceling a Service using a feature code. If you set
the Service to Normal, the normal version of a
Service overrides any automatic schedule and
remains in effect until you manually cancel it. If you
cancel the Service, you return to the automatic
schedule.

Viewing the active Services from a two-line display
telephone
When a Service is active, the control telephone display reads
Services ON.
•

Press LIST. The display shows the first active Service and the
schedule that is in use.

•

If there are several active Services, press NEXT to see them all.

•

Press EXIT to exit the feature.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Using System features / 123

Viewing the active Services from a one-line display
telephone

ƒ°‡‚
£
®

•

Press
Service.

•

Press

•

Press

Displays

. The display shows the first active

to move through the active schedule.
to exit.

£ ®

You are viewing the active Services. Press
or NEXT to see the other active Services.
Press
or EXIT to quit.

The name of the current Restriction service
schedule is displayed. Press
or NEXT to
see the other Ringing service schedules.
Press
or OK to select the desired
schedule.

£ ®

You are viewing the active Services. Press
or NEXT to see the other active Services.
Press
or EXIT to quit.

The name of the current Ringing service
schedule is displayed. Press
or NEXT to
see the other Ringing service schedules.
Press
or OK to select the desired
schedule.

£ ®

You are viewing the active Services. Press
or NEXT to see the other active Services.
Press
or EXIT to quit.

The name of the current Routing service
schedule is displayed. Press
or NEXT to
see the other Routing service schedules.
Press
or OK to select the desired
schedule.

˙
˙
£

Press
or OK to select this
schedule,
or NEXT to see the next
available schedule, or
or QUIT to exit. If
you select this schedule, it will be in effect
until the next automatic schedule takes
effect.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

124 / Using System features
You have entered the Show Services feature
code and there is no active Service.

•

There is a Service active in your system.
Press
or LIST to view the active
Services.
For other displays, see “Common feature displays” on page 149.

Services that have been turned on automatically are indicated by an
asterisk (*) before the name on the display. You can neither
manually activate nor cancel scheduled services, although you can
override them by manually turning on another schedule.
The control telephone can override Services that are turned on and
off according to a schedule at any time by entering a Services
feature code, and selecting a different schedule. This override
remains in effect until it is canceled. If you select a schedule with an
asterisk (*), the next automatic service schedule comes into effect at
the programmed time.
Direct-dial calls to a direct-dial telephone ring at the extra-dial
telephone (the extra-dial telephone is designated by your installer or
customer service representative) only when you enter the Ringing
service feature code (
) at that direct-dial
telephone. Note that only the extra-dial telephone is activated, not
the actual Ringing service (unless that direct-dial telephone is also
a control telephone).

ƒ°‡⁄

Tip - Norstar provides six service schedules
named Night, Lunch, Evening, Sched 4, Sched 5,
and Sched 6. Your installer or customer service
representative can change these names to suit
your business.

Using passwords
Your passwords prevent unauthorized or unintentional changes to
your Norstar system. To keep your telephone service secure,
distribute the password only to selected personnel or make use of
the basic password described below. Record your password in a
secure place and change it periodically.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Using System features / 125

If you forget the administration or basic passwords, you cannot do
any programming. Call your customer service representative to
assign a new password.
The password is a one to six-digit number. It is advised to make your
password at least six digits long for security reasons. If you press
CHANGE but do not enter a new password, the existing password is
erased. Anyone can then access programming without a password.

¤‹fl›fl

The default System Coordinator password is
is the same as
.

ÅÎ˜Èˆ

, which

One password cannot be a subset of another one. For example, you
cannot have 123 and 12345.

Using a Basic password
In addition to a System Coordinator password, there is a Basic
password. This lets you delegate some of the duties of being a
system coordinator to someone else without allowing access to
sensitive programming.
The default Basic password is

ıÅÍÈÇ ¤¤‡›¤
or

You can enter the Basic password after the following feature codes:
•
•

ƒ•• ËÍ‰Â
ƒ ••ÊÈ˜‰

(User Preferences)
(to change the system time and

date)

Because the Basic password can be used to change the time, you
should give it out with care and change it when necessary (for
example, when an employee leaves the company). If restrictions,
routing or other services operate on a schedule, changing the time
can allow someone to bypass the programming.

Registration password
The Registration password is used to control the registration of
Companion portables to the Norstar system. See the NorstarCompanion MICS-XC 2.0 System Coordinator Guide for more
information.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

126 / Using System features

Changing passwords
You will need the programming template found at the front of this
guide. See Getting Started for more information.

ƒ••¤flfl‹››
¤‹fl›fl
‘
≠
‘
≠
‘
≠

1. Press

2. Press
password).

(the default System Coordinator

3. Press

four times.

4. Press

at Passwords.

5. Press

until you see Progrming pswds ˆ.

6. Press

7. Press
until you see the name of the password you
want to change.
8. Use
, CHANGE and the dial pad to enter the new
password. Press OK to accept the new password.
You cannot erase or eliminate the ability to program passwords.

Clearing a Call Log password
If an individual has forgotten their Call Log password, you can clear
it in programming. The individual can then enter a new password
from his or her telephone.
You will need the programming template found at the front of this
guide. See Getting Started for more information.
1. Press

ƒ••¤flfl‹››
¤‹fl›fl
‘
≠
‘
≠
≠

2. Press
password).
3. Press
4. Press
5. Press

(the default System Coordinator

four times.

at Passwords.

until the display shows Call log pswds.

6. Press
and enter the internal telephone number of the
telephone where you wish to clear the Call Log password.
7. Press

, then press CLR to clear the password.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Using System features / 127

Using special telephones
Direct-dial
You can reach the direct-dial telephone by dialing a single digit. The
direct-dial telephone is usually in a central location, such as a
attendant's desk. You can have up to five direct-dial telephones for
your Norstar system. It is usually the prime telephone or the central
answering position (CAP).
The direct-dial telephone can send up to 30 messages and can
invoke Services to activate the extra-dial telephone.
You cannot forward calls to a direct-dial telephone that is outside
your Norstar system. See “Making changes to Call Forward No
Answer” on page 22.

Changing the direct-dial telephone assignments
Your installer or customer service representative sets up the directdial telephone.
You can change which direct-dial telephone a telephone is assigned
to, or assign it no direct-dial telephone.
You will need the programming template found at the front of this
guide. See Getting Started for more information.
1. Press

ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
≠
‘

2. Press
password).
3. Press

(the default System Coordinator

at Terminals&Sets.

4. Enter the internal number of the telephone you wish to program
and press
. The display reads Capabilities.
5. Press
6. Press

until the display reads D-Dial.

7. Press CHANGE to select Set1, Set2, Set3, Set4, Set5 or None.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

128 / Using System features

Any number of telephones can be assigned to call the direct-dial
telephone.

Tip - The digit you dial in order to get the
direct-dial telephone to ring can be programmed by
your installer or customer service representative.
The Norstar system cannot verify that the number
you assign as an external direct-dial telephone is
valid. Check the number before assigning it as a
direct-dial telephone, and call the direct-dial
telephone after you’ve assigned it in order to test it.

Hotline
A hotline telephone calls a preset internal or external telephone
number when you pick up the receiver of a hotline telephone (or
press
).

Tip - Label the telephone to inform anyone using
it that Hotline is active.

Bypassing a Hotline

Press a line button, or use the Pre-Dial or Automatic Dial feature
before you pick up the receiver or press
on a hotline
telephone. See the Telephone Feature Card or see “Changing how
you dial your calls” on page 49.

Making a telephone a hotline telephone
You can set up a telephone as a hotline.
You will need the programming template found at the front of this
guide. See Getting Started for more information.
1. Press

ƒ••¤flfl‹››
¤‹fl›fl

2. Press
password).

(the default System Coordinator

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

3. Press

Using System features / 129

≠
≠
≠
‘

at Terminals&Sets.

4. Enter the internal number of the telephone you wish to program
and press
. The display reads Capabilities.
5. Press
6. Press

until the display reads Hotline.

7. Press CHANGE to select the type of call the hotline will make:
None, Intrnl, or Extrnl.
Internl assigns an internal number.
External assigns an external number. If you select an external
number, you can also select the line on which the call is made: the
prime line, an external line, a line in a line pool, or a line selected by
the routing table. If you select a line pool, you will have to specify the
line pool access code. If you select the routing table, the number
dialed is treated as a destination code and is routed according to the
routing tables.
A telephone's prime line, line pool access codes, and access to a
line pool can be programmed by your installer or customer service
representative.

Control telephone
The control telephone lets you place the telephones and external
lines for which it has responsibility into and out of service schedules.
See “Using alternate or scheduled services” on page 119.

Using Set lock
Set lock limits the ways in which you can customize your telephone.
There are three levels of Set Lock: Full, Partial, and None. None
allows you to access all features on your telephone.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

130 / Using System features

Partial prevents:
• programming autodial
buttons
• programming user speed dial
numbers
• programming feature buttons
• moving line buttons
• changing the display
language

• changing dialing modes
(Automatic Dial, Pre-Dial, and
Standard Dial)
• using Voice Call Deny
• saving a number with Saved
Number Redial

Full, in addition to the restrictions outlined for Partial lock, prevents:
•
•
•
•

changing Background Music
changing Privacy
changing Do Not Disturb
using Ring Again

•
•
•
•

using Call Forward all calls
using Send Message
using Trunk Answer
activating Services

Changing Set Lock programming for a telephone
You will need the programming template found at the front of this
guide. See Getting Started for more information.

ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
‘
≠
‘

•

Press

•

Press
password).

•

Press
at Terminals&Sets and enter the internal
number of the telephone you wish to program.

•

Press

•

Press

•

Press

•

Press

•

Use CHANGE to select one of the three options: None, Partial
and Full.

(the default System Coordinator

until the display shows Restrictions.
twice.

until the display shows Set lock.

Using an auxiliary ringer
An auxiliary ringer is a separate device that has to be connected to
Norstar.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Using System features / 131

Turning the auxiliary ringer for a telephone on or off
You will need the programming template found at the front of this
guide. See Getting Started for more information.
1. Press

ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
≠
‘

2. Press
password).
3. Press

(the default System Coordinator

at Terminals&Sets.

4. Enter the internal number of the telephone you wish to program
and press
. The display reads Capabilities.
5. Press
6. Press

until the display shows Aux. ringer.

7. Use CHANGE to select Y (Yes) or N (No).
Your installer or customer service representative can program the
auxiliary ringer to start ringing for incoming lines as part of Ringing
Service.

Using Host System dialing signals
You can access host systems, such as private branch exchanges
(PBX) from Norstar by using host system signaling features (also
known as end-to-end signaling). These features either send a
special signal to the host system or allow you to program delays
required by host systems in external autodial or speed dial
sequences.

Link

ƒ‡⁄

If your Norstar system is connected to a private branch exchange
(PBX), you can use a Link signal to access special features. On
some telephones, Link is called FLASH.
The Link signal can also be included as part of a longer stored
sequence on an external autodial button or in a speed dial code. The
Link symbol (¤) uses two of the 24 spaces in a dialing sequence.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

132 / Using System features

Preventing a telephone from using Link
Link can be restricted at individual telephones.
You will need the programming template found at the front of this
guide. See Getting Started for more information.

ƒ••¤flfl‹››
¤‹fl›fl
≠
≠
‘
≠
‘

•

Press

•

Press
password).

•

Press
and enter the internal number of the telephone
you wish to program.

•

Press

•

Press

•

Press

•

Press

•

Press CHANGE to choose Y (Yes) or N (No).

(the default System Coordinator

three times. The display shows Restrictions.
twice.

three times. The display shows Allow link:.

Tip - If your Norstar system is connected to a
private branch exchange (PBX), program Link onto
a memory button for one-touch access.

ƒ‡°

Pause

The Pause feature enters a 1.5 second delay in a dialing sequence
on an external line. This is often required for signaling remote
devices, such as answering machines, or when reaching through to
PBX features or host systems.
You can program more than one pause in an external autodial or
speed dial sequence.
The Pause symbol (›) uses one of the 24 spaces in a dialing
sequence.
For pulse dialing,
sequence.

•

inserts a 1.5 second pause into the dialing

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Using System features / 133

ƒ°‚°

Long Tones

The Long Tones feature lets you control the length of a tone so that
you can signal devices such as fax or answering machines which
require tones longer than the standard 120 milliseconds.

ƒ°‚°

•

While on a call, press

•

Press the dial pad buttons to produce the appropriate tones.
Each tone sounds for as long as you hold down the button.

Long tones can be used on any call except a conference call. You
can use internal lines of the Norstar system to activate a device
connected to an analog terminal adapter (ATA) in another area of
your office, or external lines to access devices outside the Norstar
system.
Displays
At the appropriate time, press any dial pad
button. Hold each button down for as long as
necessary. Press
or
to cancel Long Tones.

ƒ ˙

Programmed Release

ƒ•°·
®

The Programmed Release feature performs same function as
in
a programmed dialing sequence. When the system encounters
Programmed Release in a dialing sequence, it stops dialing and
hangs up the call.
The Programmed Release symbol (fi) takes up two of the 24
spaces in a programmed dialing sequence.
The system will ignore any digits or commands that follow a
Programmed Release in a programmed dialing sequence.

Run/Stop

ƒ•·

Run/Stop inserts a break point into a sequence of dialed numbers or
characters used for automatic dialing. This may be necessary when
you are connecting to a PBX or similar host system.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

134 / Using System features

For example, you can call a company with an automated attendant
that instructs you to dial the internal number you need. You can
program the company number, a Run/Stop, then the internal
number on one external autodial button. Press the autodial button
once to dial the company number. When you hear the automated
attendant, press the autodial button again to dial the internal
number.
The Run/Stop symbol (fl) uses one of the 24 spaces in an autodial
or speed dial sequence.
You can include up to three Run/Stop commands in a dialing string.
The system will ignore a fourth Run/Stop, and any digits or
commands that follow it in a programmed dialing sequence.

ƒ°‚›

Wait for Dial Tone

Wait for Dial Tone causes a sequence of numbers to pause until dial
tone is present on the line before continuing to dial. This is useful if
you must dial a remote system and then wait for dial tone from that
system before dialing the rest of your number.
The Wait for Dial Tone symbol (‡) uses two of the 24 spaces in an
autodial or speed dial sequence.
Displays
You have entered a code that can only be
used in a programmed autodial or speed dial
sequence, not on a call you dial directly.
Programmed Release and Run/Stop are for
use in programmed dialing sequences only.

Using pulse dialing for a call

If your external telephone lines use pulse dialing, you can
temporarily switch to tone dialing by pressing
after selecting the
line. Tone dialing lets your Norstar telephone communicate with
devices and services that respond to tone signals, such as
automatic switchboards, and fax or answering machines.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Using System features / 135

Using your Norstar system from an external
location
You can use the lines and some of the features of a Norstar system
from outside the system. You can do this over the public telephone
network when you are away from the office, or you can call from
another system, over a private network.
An example of how remote access works is a sales representative
who spends a lot of time out of the office needs to make long
distance calls to the European office. Your Norstar system has a
leased line to Europe with reduced transatlantic charges. You
provide the sales representative with a Class of Service password
that gives access to the transatlantic line. The sales representative
can then telephone into the Norstar system from a hotel, enter their
Class of Service password, and use the leased transatlantic line to
make calls.
Remote users can access Norstar lines, line pools, the page feature,
and remote administration (if enabled through Software Keys). The
exact facilities available to you through remote access vary
depending on how your installer or customer service representative
set up your system.

Tip - If the loop start line used for remote access
is not supervised, auto-answer will not function and
the caller will hear ringing instead of a stuttered
tone or the system dial tone.

Controlling access to your Norstar system
It is important to maintain the security of your Norstar system by
limiting access to authorized users and limiting those users to the
features they need.

Remote users can make long distance calls.
Remember that a remote user can make long
distance calls that will be charged to your company
and can make page announcements in your office.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

136 / Using System features

Direct inward system access
Control access to your Norstar system with direct inward system
access (DISA). Access to your Norstar system from the public
telephone network should always be controlled with DISA. If your
installer or customer service representative programs the line used
for remote access to answer a call automatically and wait for a DISA
internal number, callers will hear a stuttered dial tone and must enter
a Class of Service password before they are allowed into the
system.

Class of Service
To control the level of telephone service a remote user can access,
your installer can assign a remote filter and remote package to the
line used for remote access. The remote filter restricts the numbers
that can be dialed on the line, and the remote package restricts the
use of line pools and the page feature. To change the restrictions for
the line, the user can enter their Class of Service password when the
system answers with DISA, or can dial the DISA internal number
and enter their Class of Service password.

Maintaining security
To maintain the security of your system, the following practices are
recommended:
•

Warn anyone to whom you give the remote access number, to
keep it confidential.

•

Change Class of Service passwords often.

•

Warn anyone to whom you give a Class of Service password, to
remember it and not to write it down.

•

Remove the Class of Service password of anyone who leaves
your company.

Accessing Norstar remotely over the public network
•

Dial the Norstar system’s remote access number.

•

When you hear a stuttered dial tone, enter your COS password.

•

Wait for the system dial tone.

To use the system remotely, you must use a telephone with tone
dialing to call the system.
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Using System features / 137

Remote access is possible only on lines that your installer or
customer service representative programs to auto-answer calls.

•

To use features on a remote Norstar system, press
followed by
the feature code. Even if you are calling from a Norstar system,
press
instead of
.

•

In certain situations, you may experience lower volume levels when
using Norstar remotely.

Tones
You may hear some of the following tones while accessing Norstar
remotely.
Tone
Busy tone

What it means
• Dialed a busy line pool access code. You
will hear system dial tone again after 5
seconds.

Norstar system dial
tone

You may use the Norstar remotely.

Fast busy tone

You have done one of the following
• Entered an incorrect COS password. Your
call will be disconnected after five
seconds.
• Taken too long while entering a COS
password. Your call will be disconnected
after five seconds.
• Tried to use a line pool or feature not
permitted by your Class of Service. You
will hear system dial tone again after five
seconds.
• Dialed a number in the Norstar system
which does not exist. Your call will be
disconnected after five seconds.

Stuttered dial tone

Enter your COS password.

Using Class of Service passwords
Class of Service passwords permit controlled access to a system's
resources both by internal and remote users. When you enter a
Class of Service password at a telephone, the restriction filters
associated with your Class of Service password apply, rather than
the normal restriction filters. Similarly, when a remote user enters a
Class of Service password on an incoming auto-answer line, the
P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

138 / Using System features

restriction filters and remote package associated with their Class of
Service password apply, rather than the normal restriction filters and
remote package. COS passwords are programmed by either your
customer service representative or installer.
Users should memorize their COS passwords instead of writing
them down. Employees' COS passwords should be deleted when
they leave the company. Typically, each user has a separate
password. Several users can share a password or one user can
have several passwords.

Changing your Class of Service

ƒfl°

You must enter a Class of Service password each time you wish to
make a call that is normally restricted on a line or telephone.
To change the restriction filters on a line or telephone:

ƒfl°

•

Press

•

Enter your six-digit COS password.

COS passwords lets you define individual passwords and determine
the restriction filters, and remote package associated with each.

Tip - If you use your Norstar system from outside
the office, you may have to enter a Class of Service
password to gain access to the system. See “Using
your Norstar system from an external location” on
page 135.
Displays
(Blank display) Enter your password. It will
not be shown on the display.
You have entered a password that is not
programmed into your system.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

General System features
The following features are available for the entire Norstar system.

Set profile
Set profile lets you view but not change the programming settings
for each Norstar set. You can access Set Profile from any M7310 or
M7324 telephone, even while you are on a call.

ƒ••Í‰Ê

•

Press

•

Enter the internal number of the telephone whose programming
you want to review.

•

Use BACK, SHOW and NEXT to navigate through the settings.

Line profile
Line profile lets you view but not change the programming settings
for each Norstar line. You can access Line Profile from any M7310
or M7324 telephone, even while you are on a call.

ƒ••ÒÈˆ‰

•

Press

•

Enter the number of the line whose programming you want to
review.

•

Use BACK, SHOW and NEXT to navigate through the settings.

Pulse or tone dialing
If your external lines use pulse dialing, you can switch temporarily to
tone dialing to communicate with devices such as answering
machines, to access the features that PBX systems may offer, or to
use another Norstar system remotely.
•

Press
while on an active line. Once you hang up, your
telephone returns to pulse dialing.

Disconnect supervision
When Disconnect Supervision is assigned to a line, the Norstar
system monitors it to detect if an external caller hangs up. This

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

140 / General System features

allows the system to release the line for other uses. Your installer or
customer service representative assigns disconnect supervision.

Incoming line groups
Lines can be assigned to an incoming line group to provide line
concentration for incoming calls. You can then assign the incoming
line group to appear at a telephone rather than each individual line.
This frees up memory buttons for programming features or autodial
numbers.
You can assign the same incoming line group to several telephones.
You answer calls on an incoming line group in the same way as you
answer calls on a line.

Internal numbers
Each telephone in the Norstar system has its own internal number.
The length of internal numbers in your system can be from two to
seven digits on a non-expanded system, and three to seven digits
on an expanded system. All numbers in your system are the same
length. Your installer or customer service representative sets the
length of internal numbers (also called the DN length). The default
DN length is three.

ƒ•‚

To find out your internal number, use the Button Inquiry feature
(
) on an intercom button. On the M7100 telephone,
Button Inquiry shows your internal number followed by the function
assigned to your single-memory button.

Line assignment
Any of the lines in your system can be assigned to any of your
telephones. Your installer or customer service representative
assigns lines to telephones in Configuration programming. Lines
can be assigned to appear only, appear and ring, or to ring only.
Usually, only the lines that are appropriate for a particular person
appear at that person’s telephone. When a line is assigned to a
telephone it is automatically given a line button on that telephone, if
a button is available. The M7100 telephone has no line buttons for
its lines.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

General System features / 141

Calls on lines that ring but do not appear at a telephone are
presented at an intercom button.
You may be able to answer a call on a line that does not appear or
ring at your telephone. To pick up such a call, use Call Pickup, Call
Park, or Trunk Answer.
A telephone may have buttons assigned for lines 001 to 003, but
have only lines 001 and 002 programmed to ring as well. An
incoming call on any of the three lines causes a line button indicator
to flash, and the telephone can be used to answer the call. This is
especially useful for people who monitor other telephone lines, but
want only their own lines to ring.

Target line
A target line is used to route a call directly to a particular telephone
or group of telephones. Target lines are only used for incoming calls.
A single incoming line may provide connections to several different
target lines. This allows each person or department in the office to
have their own number without having a separate external line for
each number.

Tip - The maximum number of target lines
available in the fully expanded XC system is 192,
and 128 on a DR 2.0 system.

Line pools
A line pool allows each telephone access to external lines from a
group (or pool) of external lines. You can access such lines by
pressing an intercom button and entering a line pool access code or
by pressing a memory button programmed with the line pool feature
code and a line pool access code.

Overflow call routing
If a call comes in for a target line that is busy, Norstar routes the
call to the prime telephone for that target line. If there is no prime
P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

142 / General System features

telephone assigned to the target line or if a call cannot be directed
to a target line, the call goes to the prime telephone for the external
line used.
Overflow routing for incoming calls is used with the Routing Service
programmed by your installer. A Service must be active for overflow
routing to be in effect. Overflow routing is not available in normal
service.

Tips - When you make a call and the
programmed route is busy, you hear the expensive
route warning tone and see a display indicating
that an expensive route will be used. To avoid
using the normal, expensive route, release your
call.
Because overflow routing directs calls using
different line pools, a call may be affected by
different line filters when it is handled by overflow
routing.

M7100 telephone
Because the M7100 telephone does not have line buttons, it
sometimes works slightly differently from other Norstar telephones.
Where other telephones can require that you select a line button to
answer a call, on the M7100 telephone you simply pick up the
receiver. Where other telephones require you to select a line button
to take a call off hold, you press
on the M7100 telephone.

On M7100 telephones, you can answer a second call by pressing
. Your active call is put on hold and you are connected to
the waiting call. You can have no more than two calls at a time.

The M7100 telephone cannot have a
button. When
applicable, special instructions for the M7100 telephone are
included with each feature description.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

General System features / 143

Memory buttons
Memory buttons are the buttons with indicators on the M7208,
M7310, and M7324 telephones, and the dual buttons without
indicators on the M7310 telephone. There is also a single memory
button, without an indicator, on the M7100 telephone. Memory
buttons can be used as answer, autodial, line, incoming line group,
and programmed feature buttons. Line, incoming line group,
intercom and answer buttons must have indicators.

One-line display
The M7100 and M7208 telephones have a one-line display. Other
Norstar telephones have a second line on the display which shows
the functions of the three buttons directly below it.
Some display buttons, such as TRANSFER and ALL, are simply
shortcuts which are not available on a one-line display.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

144 / General System features

Other display buttons, such as OK and SHOW, perform essential
functions. For a one-line display telephone, use the following
buttons instead of these display buttons.
Substitutes for display buttons
Display button

OK
QUIT
ADD
SHOW
CANCEL
VIEW
OVERRIDE
BKSP

˙
®
•
£
£
£
£
√

Dial pad button

All displays listed in this book are shown as they appear on the
two-line display.

Prime line
Your telephone can be programmed to select an internal or external
line or a line pool automatically whenever you lift the receiver or
press
. This is your prime line.

Private lines
A private line is exclusive to a particular telephone. Calls that are put
on hold or left unanswered on a private line cannot be picked up at
any telephone except the prime telephone.

Volume bar
The volume bar controls the volume of the receiver, telephone
ringer, handsfree speaker, and headset. Press either end of the
volume bar
to adjust the volume.

√

Wall mounting
Norstar telephones can be mounted on a wall. Contact the installer
or customer service representative if you wish to have any
telephones in your system wall-mounted.
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Troubleshooting
Using the alarm telephone
An alarm telephone displays Norstar's system alarm codes, should
they occur. It is a Norstar telephone with a two-line display (M7310
or M7324 telephones) that the installer or customer service
representative has assigned as an alarm telephone.

Reporting and recording alarm codes
If an alarm message appears on the alarm telephone's display:
•

Record the alarm number.

•

Press TIME and record the time displayed.

•

Call your installer or customer service representative and report
the alarm code.

•

After speaking to your installer or customer service
representative, press CLEAR.

Displays
Report this alarm and the time it occurred to
your installer or customer service
representative.

Testing the telephone
If you suspect something is wrong with a button, the speaker, the
displays, or some other part of the Norstar telephone hardware, you
can do a quick test to see which part of the telephone is broken.

ƒ•‚

Tip - Ensure that the function of a button
matches its label by pressing
then the button to see its function.

and

® ƒ

You can end the telephone testing session anytime
by pressing
or
unless you are
testing those buttons. The test feature will time-out
after 30 minutes of no activity.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

146 / Troubleshooting

Testing the telephone display
Use a display test if you suspect that one of the indicators on the
telephone is not working.

ƒ°‚fi
˙

•

Press

•

Press TEST or

•

Adjust the contrast for the telephone display so you will be able
to see the test results clearly. Enter a number to change the
contrast or press DOWN and UP.

•

Press OK or

The display shows Display test.

to go ahead with a display test.

to go ahead with the test.

During the test, the display should be filled with solid, dark blocks
and all the indicators next to the buttons on the telephone should be
turned on. Any Busy Lamp Field (BLF) or CAP modules that are
attached to the telephone should also be completely lit. You will lose
any information that was showing on the BLF before the test started.
Pressing any button ends the test.

ƒ°‚fi
˙

Testing the telephone buttons
•

Press

, then

or NEXT.

•

Press TEST or

•

Press button to see its function. If the button you pressed uses
an indicator, it should also turn on when you test the button.

•

Pressing the
button puts Rls button on the display briefly
and returns you to the Button test display.

to go ahead with a button test.

Testing the speaker in the telephone handset
The handset test is not available if you have a headset plugged into
the telephone.

ƒ°‚fi
˙

•

Press
shows Handset test.

, then

•

Press TEST or

to go ahead with a handset test.

•

Pick up the handset and listen. You should hear dial tone
through the handset at a maximum volume. The volume is reset
to maximum only while the test is going on.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

or NEXT twice. The display

P0857846 Issue 02

Troubleshooting / 147

Pressing any button or hanging up ends the test.

Testing the telephone headset
The headset test is not available to telephones that do not have a
headset jack or a headset plugged in.

ƒ°‚fi
˙

•

Press
shows Headset test.

•

Press TEST or

, then

or NEXT until the display

to go ahead with a headset test.

You should hear dial tone through the headset. The volume will be
reset to a default level during the test.
Pressing any button ends the test.

ƒ°‚fi
˙

Testing the telephone speaker
•

Press
shows Speaker test.

, then

or NEXT until the display

•

Press TEST or

to go ahead with a speaker test.

You should hear page tone through the telephone speaker at the
maximum volume. The volume returns to its previous setting when
you end the test.
Pressing any button ends the test.

ƒ°‚fi
˙

Testing the power supply to a telephone
•

Press
shows Power test.

, then

or NEXT until the display

•

Press TEST or

to go ahead with a power supply test.

You should see all the indicators on the telephone go on and hear
ringing at maximum volume. When the test has ended, the display
should briefly show Power OK.
The test lasts for five seconds or until you press a button.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

148 / Troubleshooting

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Common feature displays
You may see the following displays when you use a feature.
Someone is already using programming, or
the feature you are trying to use is not
compatible with the configuration of the
telephone or line.
You have tried to use a feature, but you have
not been given access to it in administration
programming.
You have taken more than 15 seconds to
press a button in response to a display.
You have entered a feature code that is used
by an application program that your system
does not have.
You have entered an invalid feature code.
You have tried to use a feature that is not
available in the present setup of your Norstar
system.
You cannot use the feature you have chosen
because your telephone is locked. See
“Using Set lock” on page 129.

£
˙

Press
or press VIEW‚ or ·VIEW to view a
number that is too long to fit on the display.
Press
or OK when you are
finished.
This indicates a long distance call. (May be
available with Call Display services.)
Either you are receiving an internal call from
telephone 239 forwarded by telephone 221
or you have an Answer button for telephone
221 and an internal call from 239 is ringing
on 221.
You are connected to an internal call. Press
TRANSFER to transfer the call.

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

150 / Common feature displays
You are receiving a call from telephone 221.
You have received a Ring Again offer for a
call to an internal telephone. Press the
flashing internal line button or YES to call the
number again. On the M7100 telephone, just
lift the receiver. Otherwise, press NO or wait
30 seconds for the Ring Again offer to expire.
For an explanation of Ring Again, see “Using
Ring Again” on page 52.
The person to whom you camped the call did
not answer it. The call has come back to you.
Press the line button or CALLBACK to
reconnect to the call.
You are connected to an external call. Press
TRANSFER to transfer the call.
Either you are receiving an external call
forwarded from telephone 221 or you have
an answer button for telephone 221 and an
external call is ringing on that telephone.
The call on line 001 is being transferred to
you by someone else in your Norstar system.
A camped call is waiting. Press the line
button or use Call Queuing to answer the
call. Press
if you have an M7100
telephone.

You tried to use Call Queuing but no call was
ringing at your telephone.
There is no call ringing at your telephone. If
you have a flashing line button but your
telephone is not ringing, press the line button
to answer the call on that line.
The telephone to which you directed a call is
not in service or is otherwise unavailable.
The call is returned to your telephone.
No one answered the call you parked. The
call has come back to you.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Common feature displays / 151

You have used the Call Queuing feature
without picking up the receiver. Auto
Handsfree has not been assigned to your
telephone. You must use the receiver or
to answer a call.

You are receiving a priority call. If you are on
another call, inform the person you are
speaking to that you are about to put the call
on hold. Press the flashing line indicator of
the priority call or wait until the call connects
automatically (in eight seconds). The priority
call goes through when you hear the next
beep. Your active call is placed on Exclusive
Hold. It is reconnected automatically when
the priority call ends (unless you transfer the
priority call, in which case you must press the
line button of your original call to reconnect).
Use DND (
) or press BLOCK
to reject a priority call.

ƒ°fi

You have no free line buttons on which to
receive a call. Release one of your current
calls and try again to answer the incoming
call.
You have received a Ring Again offer for a
line pool. Press the flashing internal line
button or YES to use the line pool. On the
M7100 telephone, just lift the receiver.
Otherwise, press NO or wait 30 seconds for
the Ring Again offer to expire.
You cannot program a feature button while
you are on a call.
You have tried to use a feature while you
were on a call or had calls on hold. Release
the call or calls, before using the feature.
The line is in use. Make the call using normal
methods or wait until the line is free.
You have tried to make, receive or pick up a
call when no line button was available. Some
features also require you to have a button
free. Releasing calls can free up line buttons.
P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

152 / Common feature displays
The feature you tried to use requires you to
be on an active call at your telephone. This
display also appears when information about
a call has been cleared by a system reset.
All the lines or line pools available to the
telephone are in use. This display also
appears when you have tried to dial an
external number or use a feature that
conflicts with the lines, line pools or prime
line used by the telephone. This must be
corrected by your customer service
representative or installer.
The telephone has been set up to dial an
external number on a prime line but the
telephone does not have a prime line. This
must be corrected by your customer service
representative or installer.
You have tried to program redirection while
someone else is programming redirection.
Only one person can program line
redirection at a time.
The line you are trying to use for redirecting
calls is for incoming calls only. Choose an
outgoing line.

√

Continue entering digits. Press
or BKSP to delete incorrect digits. Press
or OK when you are finished.

You have entered an invalid line pool code or
an invalid destination code.
You have selected a line that is private to
another telephone.
The destination you have chosen for line
redirection is restricted.

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Index
Symbols
§ Long Distance symbol 149
¤ Link symbol 131
› Pause symbol 132
fi Programmed Release symbol
133
fl Run/Stop symbol 134
‡ Wait for Dial Tone symbol
134

A
access
Class of Service 137
external lines 141
Norstar from outside the
system 135
remote 136
using a COS 136
using a DISA 136
Access denied 149
ADD 144
administration password (see
System Coordinator
password)
administration programming 2
Alarm 61-4-2 145
alarm codes, reporting and
recording 145
alarm telephone 145
Allow calls 110
allow redirect
programming 75
Already joined 35, 46
Already parked 70

P0857846 Issue 02

alternate services 119
analog terminal adapter (see
ATA)
announcement
paging 79
Voice Call 85
Answer button 36
answering calls
Answer button 36
Call Display services 31
Call Duration Timer 45
Call Pickup 34
CAP 29
Conference Calls 37
Group Listening 40
Handsfree 41
hearing aid compatibility 31
Incoming Line Group button
27
prime telephone 28
Privacy 44
Trunk Answer 35
using line buttons 27
using the Release button 30
Voice Call 85
ATA (analog terminal adapter)
dialing signals 133
using dialing modes 50
Auto Call information (see Caller
ID set)
Autodial
for M7100 56
line selection 56
programming 55
storing number on a memory
button 55

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

154 / Index

using intercom line for 56
using Last Number Redial
58
Autodial full 56
automatic
Call information 32
Call Log 87
dial 50
Handsfree 43
Hold 63
release of a line (see
Disconnect Supervision)
Automatic Call Back, ISDN
terminal feature 116
Automatic Call Forward
changing settings 72
Automatic Recall
ISDN terminal feature 116
Automatic Telephone Relocation
109, 139
auxiliary ringer 130

display 4, 5
dual memory 4
erasing programmed
features 97
Feature 4
Handsfree/mute 43
Hold 4
Last Number Redial 57
memory 4, 55, 143
moving line 98
numbering on all telephone
types 102
programming features on 96
Release 4, 30
Saved Number Redial 61
shift 4
testing 145, 146
using a line button 48
using buttons 3
bypassing
a Hotline telephone 128

Background Music 111
turning off 111
Basic password 2, 101, 125
BKSP 144
blocking calls (see Do Not
Disturb)
broadcasting, using ISDN
applications 114
busy 46, 52
busy tone, fast 137
Button erased 56
Button Inquiry 95
buttons
Answer button 36
Button Inquiry 95
changing programming 102

call

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

overflow 141
ways to make a 46
Call 221? 150
Call blocked 51
Call Display information 31
Call Duration Timer 45
Call Forward
and Line Redirection,
differences 78
automatic, changing settings
72
Call Forward No Answer 22
Call Forward on Busy 24, 72
canceling 71
Forward no answer 72
P0857846 Issue 02

Index / 155

ISDN network feature 115,
116
overriding 72
programming 22, 72
to voice mail 73
using 71
Call information
automatic 32
changing what is shown first
33
displaying information 31
getting information for a call
on hold 32
getting information for a
current call 32
Call Log 87
Autobumping 88
automatic 87
calling from within 90
deleting log items 88
logging a call manually 88
options 88, 105
password 90–91
canceling 91
changing 91
set 87
using 87
Call Park 69
Call Pickup
Directed Pickup 34
Group Pickup 34
Call Queuing 64
Call Transfer 65–67
Call(s) bumped 92
Callback 70
Caller ID set 32
Calling 52
Camp denied 68
Camp max 68

P0857846 Issue 02

Camp to 68
Camped 68, 150
camping calls (see Camp-on)
Camp-on 67
Can't ring again 47, 53
CANCEL 144
Cancel denied 84
canceling
a transfer 66
Call Forward 71
Do Not Disturb 110
Group Listening 40
Line Redirection 75
CAP (central answering position)
answering calls 29
customizing 30
M7324 telephone 29
monitoring calls 30
sending messages 82
telephone 29, 127
using 29
central answering position (see
CAP)
changing settings
automatic Call Forward 72
Class of Service
changing 138
using a password 136, 137
Cleared>LINENAM 84
communicating in the office
paging 79–82
sending messages using
display 82
Voice Call 85
Conf. on hold 39
Conference busy 39
Conference Call
by releasing privacy 44
disconnecting from 39
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

156 / Index

removing yourself from 39
splitting 39
using the Conference
feature 37
contrast adjustment 95
control telephone 122, 129
customizing CAP 30
customizing your telephone
adjusting ring volume 99
Button Inquiry 95
changing ring type 99
contrast adjustment 95
User Preferences 101

D
date and time
changing 13
displayed instead of
messages 99
displaying 45
length of a call 45
deleting
Call Log items 88
messages from list 83
programmed features 97
Denied in admin 149
desktop conferencing using
ISDN 113
dial pad
description 4
entering numbers and letters
17
dial tone
Norstar system 137
stuttered 137
Dial voice call 86
dialing
automatic dial 50
modes 49
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

options 105
pre-dial 50
saved number 61
signal
Link 131
Long Tones 133
Pause 132
Programmed Release
133
run/stop 133
switching from pulse to
tone 134
Wait for Dial Tone 134
standard dial 50
switching from pulse to tone
134
digital connections, to ISDN
networks and devices 113
direct inward system access
(DISA) 136
direct-dial telephone
programming 127
Directed Pickup 34
DISA (see direct inward system
access)
disconnect
from conference 39
releasing a call, accidentally
45
Supervision 139
display
button equivalents for oneline display 144
buttons 4, 5
Call information 32
changing the language 96,
105
contrast 105
making darker or lighter 95
one-line 143
P0857846 Issue 02

Index / 157

testing 146
time and date 45
distinctive rings 99
DN (see internal numbers)
DND 68
DND from 28
DND transfer 28
DNs 11
Do Not Disturb 110
canceling 110
on Busy 25, 73
using 110
Do not disturb 47, 52, 66
DRT 28
dual memory button 4

E
ending a call 30
Enter code 97
Enter digits 56, 60
Enter zone 81
entering names and numbers 16
erasing
Call Log items 89
messages from list 83
programmed features 97
Evening Sched 124
Exchanged 98
Exclusive Hold 51, 64
Expensive route 47
external
access to Norstar 135
autodial,programming 55
Call Forward (see Line
Redirection)
page 79
paging equipment 82
extra-dial telephone 124

P0857846 Issue 02

£°⁄fi
°⁄fi
•⁄
•¤
£°fl
°fl
•‚
‡‡
› £›
⁄⁄ ƒ°
°⁄¤
°⁄‹
•°›
•°fi
•°fi
°⁄¤
‡›
‡fl
°‚⁄
£‡‚
‡‚
°¤ fl°
£‹
‹

Autobumping
canceling
89
using
89
autodial button
external
55, 57
internal
55
Background Music
canceling
111
111
turning on
Button Inquiry
61, 95,
140, 145
Call Duration Timer
45
Call Forward
canceling
71
using
71
Call
Information
31, 32
Call Log
entering
90
external calls
88
options
88
password
91
password
90
viewing
89
Call Park
69
Call Pickup
34
Call Queuing
64
Call Transfer
canceling
66
using
39, 65
Camp-on
67
Class of Service
138
Conference Call
M7100 telephone
38, 39
using
37, 38, 39

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

158 / Index

•‡
•°¤
‡fl
£°fi
°fi
‡·
•‹
£°‚¤
°‚¤
•°‚fl
‡⁄ °‚°
‡°
•°·
•·
°‚›
•fi‚⁄
•fi‚¤
•fi‚‹fi
fl›
°›£°›
⁄£⁄ ⁄
flfi

Contrast Adjustment
95
Dialing Modes
49
Directed Pickup
34
Do Not Disturb
canceling
110
turning on
50, 110
Exclusive Hold
64
Feature Button
programming
96
Group Listening
40
canceling
using
40
Hide message
display
99
Host System Dialing Signals
Link
131
Long Tones
133
Pause
132
Programmed
Release
133
Run/Stop
133
Wait for Dial
Tone
134
Language
English
96
French
96
Spanish
96
Last Number Redial
57
Line Pool Access
49
Line Redirection
canceling
75
using
74
Message
canceling
82
sending
82
viewing ones you sent
84
viewing
83
Page

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

fl‹
fl¤
fl‚ fl⁄
ıÅÍÈÇ
•°fi
ˆ ÅÎ˜È
°‹fl·
£°‡¤
°‡¤
£¤
¤•fl
•°‚
£°‡⁄
°‡⁄
£°‡‹
°‡‹fl‡
°‡‚
•›
‚
°‚fl

combined zone
79
external zone
79
internal zone
79
using
69, 70, 79
Password
Basic
13,
125
Call Log
91
System
Coordinator
10, 13, 15, 18, 20,
22, 24, 25, 125
Priority Call
51
Privacy
44, 45
Restriction Service
turning off
121
turning on
121
Ring Again
canceling
52
using
52
Ring Type
99
Ring Volume
99
Ringing Service
turning off
121
turning on
121
Routing Service
turning off
121
turning on
121
Saved Number Redial
61
Services, viewing
123
Speed Dial
adding user
59
making calls
59
Static Time and
Date
84

P0857846 Issue 02

Index / 159

°‚fi°‚fi
°‚fi
°‚fi
°‚fi
°‚fi
••ÊÈ˜‰
‡‡ °‚‚
ËÍ‰Â ••
£°°
°°
flfl

Testing
display
146
power supply
147
telephone
buttons
146
telephone
handset
146
telephone
headset
147
telephone
speaker
147
Time and
13,
Date
125
Time
45
Trunk Answer
36
User Preferences
101, 125
Voice Call Deny
canceling
86
using
86
Voice Call
85
fast busy tone 137
Feature button 4
Feature code 97
Feature moved 97
Feature timeout 149
features
adjusting ring volume 99
Autobumping 88
autodial 55
auxiliary ringer 131
Background Music 111
Button Inquiry 95
Call Display 31
Call Duration Timer 45
Call Forward 71
Call Information 31
Call Log 87
P0857846 Issue 02

Call Park 69
Call Pickup 34
Call Queuing 64
Call Transfer 65
Callback 70
Camp-on 67
changing ring type 99
Class of Service password
138
Conference Calls 37
contrast adjustment 95
dialing modes 49
dialing signal
Link 131
Long Tones 133
Pause 132
Programmed Release
133
run/stop 133
Wait for Dial Tone 134
Do Not Disturb 110
Do Not Disturb on Busy 73
Exclusive Hold 64
Group Listening 40
Handsfree 41
hiding the message or calls
display 99
Hold 63
language choice 96
Last Number Redial 57
line pools 48
Line Redirection 74–78
Messages 82
moving line buttons 98
one button access 31
paging 79–82
priority call 51
Privacy 44
Restriction service 119
Ring Again 52
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

160 / Index

ring type 99
Ringing service 119
Routing service 119
Saved Number Redial 60
sending messages using
display 82
Set Lock 129
Speed Dial 58
Test a Telephone 145–147
Time and Date 125
Trunk Answer 35
User Preferences 101
Voice Call 85
Voice Call Deny 86
file transfer using ISDN 114
Forward denied 74
Forward> 74
forwarding calls 22
Call Forward 71
Call Forward delay 72
Call Forward No Answer 72
Call Forward on Busy 72
Do Not Disturb on Busy 73
Line Redirection 74–78

G
Group 4 fax using ISDN
applications 114
Group Listening 40
canceling 40
Group Pickup 34

H
handling many calls at once
Call Queuing 64
Hold 63
handset, speaker testing 147
handset, testing 146
Handsfree
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

making calls 41
muting 41, 43
Handsfree Answerback
programming 43
Voice Call 85
headset
Handsfree requirement 43
testing 147
hearing aid compatibility 31
Hidden number 58, 61
Hidden number 47
Hold
automatic 63
button 4
Conference Call 38
exclusive 64
getting information for a call
on 32
listening while on hold 63
retrieving call 63
Hold or release 92, 151
host system signaling
Link 131
Pause 132
Programmed Release 133
run/stop 133
Wait for Dial Tone 134
Hotline
bypassing 128
setting up the telephone 128

I
In use 84, 152
In use SETNAME 92
Inactive feature 149
incoming call indicator 27
Incoming Line Group
button 27
definition 140
P0857846 Issue 02

Index / 161

Incoming only 152
indicator
incoming call 27
Installer programming 2, 10
Integrated Services Digital
Network (see ISDN)
Intercom 76
intercom
using as the line for Autodial
56
Intercom # 56
internal numbers
length of 140
internal page 79
Internet access using ISDN
applications 115
Invalid code 60
Invalid code 134, 149
Invalid location 98
Invalid number 56
Invalid number 67, 70, 152
Invalid zone 81
ISDN (Integrated Services
Digital Network)
applications 113–115
broadcasting using 114
connecting to 113
description 113
desktop conferencing using
113
equipment 113–115
file transfer using 114
Group 4 fax using 114
Internet access using 115
LAN access using 114
LAN to LAN bridging using
114
leased line backup using
114

P0857846 Issue 02

network features 115–116
telecommuting using 114
videoconferencing and
video telephony using 113
videosurveillance using 114

L
LAN
access using ISDN
applications 114
router 114
to LAN bridging ISDN
applications 114
language, changing on the
display 96, 105
Last Number Redial
programming 57
Last Number Redial, using 57
leased line backup using ISDN
applications 114
length of call, timing 45
length of internal numbers 140
letters, entering with dial pad 17
limiting
access to Norstar 135
telephone feature use 129
telephone programming 129
using alternate or scheduled
services 119
line
assignment 140
button
moving 27, 98
button, using to choose a
line 48
changing the name 20, 109
Incoming Line Group button
27
indicators, description 28

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

162 / Index

pool 48–49, 141
profile 139
Redirection
canceling 75
using 74–78
Redirection, and Call
Forward, differences 78
target 141
Line 001 waiting 150
Line denied 36, 47, 152
Line hung up 68
Line in use 151
Line Redirection 76
Line001 callback 29
Line001 hung up 67
Line001 to prime 29
Line001 transfer 150
Link
using 131
Link, programming 132
LIST 104
listening on hold 63
log space
programming 91
logging a call manually 88
Logit (see Call Log)
long distance call
indicator 149
using COS password 135
Long Tones 133
Lunch Sched 124

M
M7100 telephone
Autodial 56
Button Inquiry 95
Call Conference 37
Call Park 69
Call Queuing 150
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

Call Transfer 66
CallBack 68
camping a call 68
Conference Call 38
Conference Call on hold 38
Hold 63
Incoming Line Group button
27, 48
internal numbers 140
line assignment 140
line buttons 142
Line Redirection 74
memory buttons 143
one-line display 143
Ring Again 150, 151
Speed Dial 59
standard dial 50
Transferring a call 66
Voice Call 85
M7208 telephone
Conference Call 38
memory buttons 143
one-line display 143
splitting a Conference Call
39
M7310 telephone 3, 4
Conference Call 38
memory buttons 143
splitting a Conference Call
39
troubleshooting 145
M7324 telephone 3, 4
CAP 29
Conference Call 38
memory buttons 143
splitting a Conference Call
39
troubleshooting 145
maintaining security 136

P0857846 Issue 02

Index / 163

Make calls first 152
making calls
dialing modes 49
priority call 51
using a line button 48
using line pools 48
using Ring Again 52
with automatic Handsfree 43
memory buttons 4, 55, 143
Message denied 84
Message list 84
Message to 84
Messages
canceling a sent message
82
hiding display 99
removing from list 83
sending, using the display
82
viewing 83
Messages & Calls 84, 92
Microphone muted 86
monitoring
calls 36, 141
with CAP 30
line pool status 52
lines (see also Disconnect
Supervision) 139
telephone status 52
transferred calls 70
mounting telephones on wall
144
Move line from 98
Move line to 98
moving
telephones 109
music, background 111
muting voice call tones 85

P0857846 Issue 02

N
names
spelling out 16
New calls begin 92
night control phone (see control
telephone)
Night Sched 124
Night Service (see services)
9_ 46, 152
No button free 85, 151
No call on 70
No call to park 70
No calls waiting 150
No free lines 152
No info to log 92
No last number 58
No last number 47
No line selected 47, 150, 152
No line to use 77
No log assigned 92
No number saved 61
No number stored 60, 85
No resume item 92
No services ON 124
No voice call 86
Norstar Programming Report 1
Norstar system dial tone 137
Not available 149
Not in service 47, 67, 68, 74,
150
numbers, entering with dial pad
17

O
OK 144
On another call 47, 52
On hold 64

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

164 / Index

one button access to features 31
one button dialing (see Autodial)
Outgoing line 77
overflow call routing 141
OVERRIDE 144
overriding
Call Forward 72

P
page
external equipment 82
programming 80
shortcut codes 79
types 79
zones, programming 80
Page choice 81
Page timeout 81
Paging ALL 81
Paging busy 81
Park denied 70
Parked call 150
Parked on 70
parking a call
retrieving 69
Parking full 70
password
Basic 101, 125
Call Log 90–91
canceling 91
changing 91
changing 124
Class of Service 137
clearing Call Log 126
entering 10
System Coordinator 2, 124,
125
user preferences 101
Pause 132

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

pause in a sequence of numbers
(see Wait for Dial Tone)
Pick up receiver 151
Pickup 35
Pickup denied 35, 36
pickup group 34
Please wait 52
Pool code 77
power off, effect on memory
buttons 55
power supply, testing 147
pre-dial 50
Press a button 57, 95, 98
Press a line 99
Press held line 40
prime
line 129
telephone 28
prime line 144
priority call (see also Call
Queuing) 27, 51
Priority denied 52
Priority>223 151
Privacy
changing status 44
private
branch exchange, accessing
from Norstar (see also host
system dialing signals) 131
call 45
line 144
Program and HOLD 57, 60, 98
Program and OK 57, 60, 98
Programmed 57
Programmed Release 133
programming
basics
administration
programming 2
P0857846 Issue 02

Index / 165

Basic password 2
customizing your Norstar
2
entering passwords 10
installer programming 2
personal programming 2
programming indicator
6
programming indicator
6
programming map 7–10
programming overlay 5
recording changes 1
starting and ending a
session 10–11
understanding
programming 1
changes, planning 2
features on buttons 96
Installer 10
lines
changing the name of a
line 109
using an Incoming Line
Group button 27
log space 91
overlay 2, 5
system features
Call Forward 22, 25
changing the name of a
line 20
changing the name of a
telephone 18
Restriction service 119
Ringing service 119
Routing service 119
System Speed Dial 15,
58
time and date 13
telephones

ª
º

P0857846 Issue 02

allowing Line Redirection
75
auxiliary ringer 131
Call Display 33
Call Forward 22, 25
Call Forward delay 72
Call Pickup 34
changing number of rings
before forwarding call
22
changing the name of a
telephone 18, 109
direct-dial telephones
127
Do Not Disturb 110
Do Not Disturb on Busy
25
external autodial button
55
Forward no answer 72
Forward on busy 72
Handsfree 42
Handsfree Answerback
43
Hotline 128
page zone 80
paging 80
priority call 51
Redirect ring 76
Set lock 129
User Speed Dial 58, 59
using a telephone for 2
programming telephones
Last Number Redial 57
Link 132
Saved Number Redial 61

Q
QUIT 144

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

166 / Index

R
recording programming 1
redialing
external number 57
Redir by 77
Redirect ring
programming 76
Redirect∫denied 77
redirection loops, avoiding 78
refusing to answer second call
110
Release a call 68, 151
Release button 4, 30
Release calls 151
releasing
accidentally 45
from conference 39
remote access 135–137
remote use
Class of Service password
137
security 135
using lines and features
from outside the system
135
replying to a message 83
reporting and recording alarms
145
Restr'n 123
Restricted call 48, 67, 152
restricting
access to Norstar 135
feature use (see Set Lock)
telephone feature use 129
telephone programming 129
using alternate or scheduled
services 119
Restriction service 119
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

retrieval codes
Call Park 69
retrieving
held call 63
parked call 69
ring
auxiliary ringer 130
changing ring type 99, 106
changing the number of
rings before call is
forwarded 22
description of types 28, 99
ring volume 99
Ringing service 121
Ring Again 52
Ring Again? 48, 53
Ringing 123
Ringing service 119
RLS button 30
Routing 123
Routing service 119
run/stop signal 133

S
Saved Number Redial
using 60
Saved Number Redial,
programming 61
saving a number (see Saved
Number redial)
Sched 4 124
Sched 5 124
Sched 6 124
scheduled services 119
security
recommendations 136
system 135
Select a line 48, 60
Select line out 77
P0857846 Issue 02

Index / 167

Select line(s) 77
Send message? 48
Service Modes (see Services)
Service Modes ON 124
Service Schedules
Evening Sched 124
Lunch Sched 124
Night Sched 124
Sched 4 124
Sched 5 124
Sched 6 124
Services
overriding 124
Restriction service 119
Ringing service 119
Routing service 119
Trunk Answer 35
turning off and on using
feature codes 121
viewing active schedules
122
Set Lock 129–130
set lock 130
Set locked 149
Set profile 142
shift button 4
SHOW 144
signal
Link 131
Long Tones 133
Pause 132
Programmed Release 133
run/stop 133
Wait for Dial Tone 134
special telephones 127
Speed Dial
adding or changing 15
changing User Speed Dial
104
P0857846 Issue 02

choosing a system code 15
choosing the display 16
host system signaling codes
58
making a call 59
programming 15
programming for User 59
selecting a line 16
splitting a Conference Call 39
standard dial 50
Start of list 85
Still in trnsfer 67
stopping calls from ringing at
your telephone 110
stuttered dial tone 137
suspending a call (see also Call
Park and Hold)
System Coordinator
password 2
system dial tone 137
System Speed Dial 58

T
target line 141
changing the name 109
telecommuting using ISDN
applications 114
telephone
alarm 145
Call Display information 32
CAP 29, 127
changing the name 109
control 122, 129
difference between M7310
and M7324 telephones 4
direct-dial 127
extra-dial 121, 124, 127
Hotline 128
log calls automatically 87
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

168 / Index

M7100, illustration 142
M7310, illustration 3
M7324, illustration 3
mounting on wall 144
moving 109
prime 127
prime telephone 28
testing 145–147
testing
buttons 145, 146
display 146
ending a session 146
handset 146
headset 147
power supply 147
telephone 145
telephone speaker 147
Their list full 85
3 parties only 39
time and date
changing 13
displayed instead of
messages and calls 99
displaying 45

ƒ
••ÊÈ˜‰
,
ƒ°‚fl
13 125

84
length of a call 45
time savers
autodial 55
Saved Number Redial 60
Speed Dial 58
tone
camped call tones 67
controlling length 133
remote access tones 137
voice call 85
tracking incoming calls
Call Log 87

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

transfer (see Call Transfer)
Transfer denied 67
transferring calls 65
Callback 70
parking a call 69
using Camp-on 67
troubleshooting
reporting and recording
alarms 145
testing
the headset 147
the power supply 147
the speaker in the
handset 146
the telephone buttons
146
the telephone display 146
the telephone speaker
147
using the alarm telephone
145
Trunk Answer 35

U
understanding programming 1
Unequipped line 77
Unknown name 91
Unknown number 60
until * 123
UPDATE 10
Use line pool? 151
User Preferences 101–107

ƒ••ËÍ‰Â

125
User Speed Dial 58, 104
using Call Forward 71
using Do Not Disturb 110
using Norstar remotely 135–137
using this guide 1
P0857846 Issue 02

Index / 169

V
video surveillance using ISDN
applications 114
videoconferencing and video
using ISDN applications 113
VIEW 144
viewing
active Services 122
Call Log 89
messages 83, 84
Voice Call 85–86
Voice call 86
voice mail
accessing your Norstar
system 93
using Call Forward 73
volume
bar 144
control 144

W
Wait for Dial Tone 134
wall mounting telephones 144

Y
Your list full 85

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

170 / Index

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Tell us what you think...
This is your document. Nortel wants it to work well for you.
Please take a few minutes to answer the questions on the other side
of this page. Fax it back to us at the number provided, or mail it to
the address below.
Your comments will be used to make improvements.
Thank you. We appreciate your time and consideration.

Nortel Product Training and Documentation

Return mail address:
Documentation User Comments Survey
Nortel Product Training and Documentation
P.O. Box 833858
M/S H300
Richardson, TX 75083-3858
USA

P0857846 Issue 02

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

Tell us what you think...

Fax to:
Documentation User Comments Survey
Nortel Product Training and Documentation
1-972-684-8699
Please circle the most appropriate number on the scale for each
question.
1. Overall, are you satisfied with this document?
Yes

2. Is it easy to find information in this document?
Yes

3. Have you found the information in this document to be
technically accurate?
Yes

4. Is this document clearly written?
Yes

5. Is the information in this document complete for its purpose?
Yes

6. Does this document help you do your job?
Yes

Comments:

Optional:

Your name

Fax

Company

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

After you have finished programming, store
your Norstar Programming Overlay in the slots
provided on the back cover.
Après avoir terminé la programmation, rangez
la grille Norstar dans les fentes prévues à cet
effet à la fin de ce guide.
Cuando haya terminado de programar, inserte
en estas ranuras su Plantilla de programación
Norstar que se encuentra en la contra tapa.

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.2
Linearized                      : Yes
Encryption                      : Standard V1.2 (40-bit)
User Access                     : Print, Copy, Fill forms, Extract, Assemble, Print high-res
Create Date                     : 1998:05:28 14:59:38
Producer                        : Acrobat Distiller 3.0 for Power Macintosh
Author                          : Nortel (Northern Telecom, Inc.), copyright 1998
Title                           : Norstar Plus Modular ICS 2.0 NA - System Coordinator Guide
Creator                         : FrameMaker+SGML 5.5.2
Modify Date                     : 1998:06:11 13:49:13
Page Count                      : 187
Page Mode                       : UseOutlines

EXIF Metadata provided by EXIF.tools

Nortel Networks P0857846 Users Manual Norstar Plus Modular ICS 2.0 NA System Coordinator Guide

P0857846 289d9628-f69c-4406-aecb-1a5d112cc4d6

P0857846 to the manual 289d9628-f69c-4406-aecb-1a5d112cc4d6

Navigation menu

Versions of this User Manual:

Views

Navigation