Northfield Telecommunications d b a Advanced Wireless Communications AWR4002 Two-Way Radio User Manual AWR4000
Northfield Telecommunications, Inc. d/b/a Advanced Wireless Communications Two-Way Radio AWR4000
Contents
- 1. User Manual
- 2. Users Manual
User Manual
AWR4000/AWR4002
User manual
Advanced wireless Communication
THANK YOU! 
Thank  you  for  your  purchase  of  Advanced  Wireless  Communications’ 
two-way radio. This portable two-way radio is a business grade 
device. Treat it with care, and you will enjoy years of reliable operation.
MODEL(S) COVERED IN THIS MANUAL 
AWR4000/AWR4002 Two-way Radio 
Frequency:     UHF 450-470 MHz 
Model:        AWR4000/AWR4002
Part Number:   ******(radio & battery cover only) 
AWR4000/AWR4002 Six-Unit Gang Charger 
Model:         AWGC4000 
Part Number:    ******
Product Safety and RF Exposure for Portable Two-Way Radios Compliance with 
RF Energy Exposure Standards 
NOTICE: This radio is intended for use in occupational/controlled applications where 
users have been made aware of the potential for exposure and can exercise control over 
their exposure. This radio device is NOT authorized for general population, consumer or 
similar use. 
BEFORE  USING  THIS  RADIO,  READ  THE  TRAINING  MATERIAL  BELOW  WHICH  CONTAINS 
IMPORTANT  OPERATING  INSTRUCTIONS  FOR  SAFE  USAGE  AND  RF  ENERGY  AWARENESS  AND 
CONTROL INFORMATION FOR COMPLIANCE WITH RF ENERGY EXPOSURE LIMITS IN APPLICABLE 
NATIONAL AND INTERNATIONAL STANDARDS.
Federal Communication Commission (FCC) Regulations 
The FCC has established limits for safe exposure to radio frequency (RF) emissions 
from portable two-way radios. The FCC requires manufacturers to demonstrate 
compliance with RF exposure limits before portable two-way radios can be marketed in 
the U.S. When two-way radios are approved for occupational/controlled environment 
exposure limits, the FCC requires users to be fully aware of, and exercise control over, 
their exposure. Awareness and control of RF exposure can be accomplished by the use 
of labels, or by education and training through appropriate means such as information 
and instructions in user manuals or safety booklets. Your Advanced Wireless Commu-
nications’ two-way radio has an RF exposure information label in the battery 
compartment. The training material below includes useful information about RF 
exposure and helpful instructions on how to control your RF exposure. Your Advanced 
Wireless Communications two-way radio is designed and tested to comply with a 
number of national and international standards and guidelines (listed below) regarding 
human exposure to RF electromagnetic energy. In terms of measuring RF energy for 
compliance with FCC exposure guidelines, your radio radiates measurable RF energy 
only while it is transmitting (during talking), not when it is receiving (listening) or in 
2.5
standby
mode.
Compliance
and
Control
Guidelines
and
Operating
Instructions
for
Portable
Two-Way
Radios
To
control
your
exposure
and
ensure
compliance
with
the
occupational/con-
trolled
environment
exposure
limits,
always
adhere
to
the
following
procedures:
*Transmit
no
more
than
50%
of
the
time.
To
transmit
(talk),
push
the
PushTo-Talk
(PTT)
button.
To
receive
calls,
release
the
PTT
button.
Transmitting
50%
of
the
time
or
less
is
important
since
the
radio
generates
measurable
RF
energy
exposure
only
when
transmitting
(in
terms
of
measuring
standards
compliance).
*If you are using the radio held in front of the face, ensure the radio is kept at a
minimum of cm from the face when transmitting. Keeping the radio at a
proper distance is important since RF exposure decreases with increasing distance
from the antenna.
*Use only FCC-approved, supplied or replacement headsets, batteries, and accessories
intended for use with this radio. Use of non-FCC approved headsets, batteries and
accessories may exceed FCC RF exposure guidelines.
frequencies
which
are
subject
to
FCC
(Federal
Communications
Commission)
Rules
&
Regulations.
FCC
Rules
require
that
all
operators
using
Private
Land
Mobile
radio
frequencies
obtain
a
radio
license
before
operating
their
equipment.
Application
for
license
must
be
made
on
FCC
form
601,
and
schedules
D,
E,
and
G.
FAX:
Forms
can
be
obtained
by
fax
from
the
FCC
Fax-On-Demand
system.
Call
1-202-
418-0177
from
your
fax
machine
and
request
document
number
000600
for
the
form,
schedules,
and
instructions.
MAIL:
Forms
can
be
ordered
by
telephone,
and
will
be
sent
to
you
by
first
class
mail.
Call
the
FCC
Forms
Hotline
at
1-800-418-FORM
(1-800-418-3676).
INTERNET:
Form
601
and
instructions
can
be
downloaded
from
the
FCC
Forms
website
at:
http://www.fcc.gov/Forms/Form601/601.html
Before
filling
out
your
Form
601
application
Technical
Data
section,
you
must
decide
which
frequency
(or
frequencies)
you
will
operate
on.
Questions?
Call
the
FCC
for
license
application
questions
at
1-888-CALL-FCC
(1-888-
FCC License Information
Your Advanced Wireless Communications radio operates on communications
225-5322). 
If you have any questions, call Advanced Wireless Communications at 1-800475-5852 
Notices to The User
This device complies with Part 15 of the FCC Rules. Operation is subject to the 
following two conditions: 
(1) this device may not cause harmful interference, and 
(2) this device must accept any interference received, including interference that may 
cause undesired operation. 
One or more of the following statements may be applicable: 
FCC WARNING 
This equipment generates or uses radio frequency energy. Changes or modifications to 
this equipment may cause harmful interference unless the modifications are expressly 
including interference that may cause undesired   
ence, and (2) this device must accept any interference,
subject to the following two conditions: 
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is 
approved in the instruction manual. The user could lose the authority to operate this 
equipment if an unauthorized change or modification is made. 
IC Warning : 
(1) this device may not cause interfer
operation of the device.   
operate using an antenna of a type and maximum (or lesser) gain 
approved for the transmitter by Industry Canada. To reduce potential   
radio interference to other users, the antenna type and its gain should   
be so chosen that , the equivalent isotropically radiated power (e.i.r.p.) 
is not more than that necessary for successful communication. 
operate using an antenna of a type and maximum (or lesser) gain 
approved for the transmitter by Industry Canada. To reduce potential   
radio interference to other users, the antenna type and its gain should   
be so chosen that , the equivalent isotropically radiated power (e.i.r.p.) 
is not more than that necessary for successful communication. 
operate using an antenna of a type and maximum (or lesser) gain 
approved for the transmitter by Industry Canada. To reduce potential   
radio interference to other users, the antenna type and its gain should   
be so chosen that , the equivalent isotropically radiated power (e.i.r.p.) 
is not more than that necessary for successful communication. 
operate using an antenna of a type and maximum (or lesser) gain 
approved for the transmitter by Industry Canada. To reduce potential   
radio interference to other users, the antenna type and its gain should   
be so chosen that , the equivalent isotropically radiated power (e.i.r.p.) 
is not more than that necessary for successful communication. 
operate using an antenna of a type and maximum (or lesser) gain 
approved for the transmitter by Industry Canada. To reduce potential   
radio interference to other users, the antenna type and its gain should   
be so chosen that , the equivalent isotropically radiated power (e.i.r.p.) 
is not more than that necessary for successful communication. 
operate using an antenna of a type and maximum (or lesser) gain 
approved for the transmitter by Industry Canada. To reduce potential   
radio interference to other users, the antenna type and its gain should   
be so chosen that , the equivalent isotropically radiated power (e.i.r.p.) 
is not more than that necessary for successful communication. 
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
 radio exempts de licence. 
L'exploitation est autorisée aux deux conditions suivantes: 
(1) l'appareil ne doit pas produire de brouillage, et 
(2) l'utilisateur de l'appareil doit accepter 
 d'en compromettre le fonctionnement.
 même si le brouillage est susceptible 
tout brouillage radioélectrique subi, 
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
 radio exempts de licence. 
L'exploitation est autorisée aux deux conditions suivantes: 
(1) l'appareil ne doit pas produire de brouillage, et 
(2) l'utilisateur de l'appareil doit accepter 
 d'en compromettre le fonctionnement.
 même si le brouillage est susceptible 
tout brouillage radioélectrique subi, 
Under Industry Canada regulations, this radio transmitter may only operate using an
 antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry
 Canada. To reduce potential radio interference to other users, the antenna type and its 
gain should be so chosen that, the equivalent isotropically radiated power (e.i.r.p.) 
is not more than that necessary for successful communication.
Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner 
avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. 
Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, 
il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) 
ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
 radio exempts de licence. 
L'exploitation est autorisée aux deux conditions suivantes: 
(1) l'appareil ne doit pas produire de brouillage, et 
(2) l'utilisateur de l'appareil doit accepter 
 d'en compromettre le fonctionnement.
 même si le brouillage est susceptible 
tout brouillage radioélectrique subi, 
Under Industry Canada regulations, this radio transmitter may only operate using an
 antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry
 Canada. To reduce potential radio interference to other users, the antenna type and its 
gain should be so chosen that, the equivalent isotropically radiated power (e.i.r.p.) 
is not more than that necessary for successful communication.
Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner 
avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. 
Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, 
il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) 
ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.
Under Industry Canada regulations, this radio transmitter may only operate using an
 antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry
 Canada. To reduce potential radio interference to other users, the antenna type and its 
gain should be so chosen that, the equivalent isotropically radiated power (e.i.r.p.) 
is not more than that necessary for successful communication.
Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner 
avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. 
Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, 
il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) 
ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.
INFORMATION TO THE DIGITAL DEVICE USER REQUIRED BY THE FCC 
This equipment has been tested and found to comply with the limits for a Class B digital 
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide 
reasonable protection against harmful interference in residential installations. This 
equipment generates, uses and can generate radio frequency energy and, if not installed 
and used in accordance with the instructions, may cause harmful interference to radio 
communications. However, there is no guarantee that the interference will not occur in a 
particular installation. If this equipment does cause harmful interference to radio or 
television reception, which can be determined by turning the equipment off and on, the 
user is encouraged to try to correct the interference by one or more of the following 
measures: 
·Increase the separation between the equipment and receiver. 
·Connect the equipment to an outlet on a circuit different from that to which the receiver 
is connected. 
·Consult with the dealer for technical assistance.
SAFETY INFORMATION: 
Your wireless portable two-way radio has been designed using a low power transmitter. 
When the PTT switch is pressed, the radio generates radio frequency (RF) 
electromagnetic energy (EME). This radio is designed to comply with the FCC Report 
and Order FCC 96-326 (August, 1996). 
User Safety Information 
PLEASE READ THIS IMPORTANT INFORMATION BEFORE USING YOUR 
ADVANCED WIRELESS COMMUNICATIONS PORTABLE TWO-WAY RADIO. 
◊ Only qualified technicians are allowed to maintain this product. 
◊ To avoid electromagnetic interference, turn off your radio in places where posted 
notices instruct you to do so. Hospitals or health care facilities may be using equipment 
that is sensitive to external RF energy. When traveling on aircraft, turn off your radio 
when the airline crew instructs you to do so. 
◊ When in vehicles equipped with an air bag, do not place a portable radio in 
the airbag deployment area. 
◊ Turn off your radio prior to entering any area with a potentially explosive 
atmosphere. Do not remove, install, or charge batteries in such areas. 
◊ To avoid possible interference with blasting operations, turn off your radio 
when you are near electrical blasting caps. 
◊ Do not expose the radio to direct sunlight for long periods of time. Do not 
place the radio in direct contact with any heating source.
CONTENTS 
Thank You! .....................................................................................................1 
FCCD Declaration.............................................................................................2 
Contents.........................................................................................................5 
Getting Acquainted .......................................................................................6
Product Inspection...........................................................................................6
Radio View ......................................................................................................7 
LCD Display Symbols....................................................................................10 
Safety and Care Instructions......................................................................12 
Safety Precautions ........................................................................................12 
Caring for This Product..................................................................................12 
Caution ..........................................................................................................12 
Getting Started.............................................................................................13 
Installing / Removing / Charging the Battery .................................................13
Turn the Unit ON / OFF .................................................................................14 
Volume...........................................................................................................14
Talk to Another Radio ....................................................................................14
Keypad Lock..................................................................................................15 
VOX Level / Voice Delay Time.......................................................................15 
Scan for a Channel / CTCSS / DCS..............................................................16 
Wireless Cloning............................................................................................17 
Troubleshooting.............................................................................................17 
GETTING ACQUAINTED 
PRODUCT INPSECTION
Thank you for your purchase of Advanced Wireless Communications Portable 
Two-way  Radio.  Before  use,  please  inspect  the  product  as  follows.  First  check  the 
shipping  carton  for  any  signs  of  damage.  If  any  damage  has  occurred,  please  contact 
your  dealer  or  Advanced  Wireless  Communications  immediately.  Confirm  the  supplied 
product against the packing slip to assure accuracy. 

PACKAGING CONTENTS: 
Part number
Item
Qty.
1
Radio
1
2
Battery
1
3
Single Charger
1
4
Charger adapter
1
5
Manual
1

MINI 3 RAIDO VIEW
01
02
03
04
05
06
07 08 09 11 1312 1410
1. Charger Terminal 
2. Speaker 
3. Microphone
4. Programmable function key
5. LCD
6. SF2 (programmable)
7. PTT/SF1( programmable )
8. LED Flashlight
9. LED Indicator
10. Power switch/ Volume Knob

11. Head set Jack 
12. Belt clip screw
13. Antennal
14. Battery cover
MINI 3 LCD DISPLAY SYMBOLS

SYMBOL FUNCTION
WELLCOME Channel number/Channel alias/Channel frequency
RSSI
High Power:the current channel is high power (H/L)
LED flashlight function enable
Headset function enable/ headset connected
Headset function disable
Recorder function enable/ Flashing when no space
Vibration function enable
Speaker opened
Speaker function disable
   Bluetooth function enable

Battery indicator
Keypad lock
DTMF signalling enable
Scan
The current channel is in scan list
The current channel is prior channel
Compander enable
Scrambler enable
VOX enable
Bluetooth earpiece connected
SAFETY AND CARE INSTRUCTION
SAFETY PRECAUTIONS
Please  observe  the  following  safety  precautions  when  setting  up  and  using  this 
product. 
·LCD panel - The LCD panel is made of glass, and may break if the unit is dropped or 
impacted. 
·Heat sources - Keep the product away from heat sources such as radiators, stoves, 
heaters, and other heat-generating products. 
·Water and moisture - Do not use the product in or near water or in high moisture areas 
such as a bathroom. Indoor use only. 
CARING FOR THIS PRODUCT
To ensure you receive the maximum benefit from using this product, please observe the 
following guidelines. 
·Cleaning - Use a damp cloth. Do not use liquid cleaning agents, benzene, thinner, or 
aerosols. 
·Repair - Do not attempt to repair the product or modify the circuitry by yourself. Only 
replacement parts that are recommended by Advanced Wireless Communications (AWC) 
should be used. You can contact AWC at 1-800-4755852. 
·Do not scratch hard objects against the LCD display as this may cause damage. 
CAUTION
·To avoid risk of fire or injury, do not attempt to charge non-rechargeable batteries. 
Please turn off the unit while charging. 
·Replace only batteries with the same or equivalent type recommended by the 
manufacturer. 
·Please dispose of old, defective batteries in an environmentally friendly manner in 
accordance with the relevant laws and regulations. 
·Do not dispose this product as unsorted municipal waste. Collection of such waste 
separately for special treatment is necessary. 
·Do not expose equipment and accessories to open flames, such as lighted candles, 
etc. 
·To reduce the risk of electric shock, do not expose equipment to rain or moisture. 

GETTING STARTED
INSTALLING THE SWIVEL BELT 
HOLSTER
1. Slide the bottom of the radio into 
the holster until it snaps into place.
2. To remove, push the tab on the 
holster and pull the radio away from 
the holster.
Note: In case of loss, please contact 
your point-of-sale or call 1-800-475-
5852 to request replacement part 
number ******.

INSTALLING THE BATTERY
Your radio uses a rechargeable Lithium Ion (Li Ion) battery 
1. If the battery door is already in place, push down on the three bars on the 
door and slide it off the radio.
2. Insert the battery, printed arrows first, into the battery compartment and 
press down to secure firmly in place.
3. Slide and snap the battery door into place.
Charging the Battery
Use only the charger supplied with the radio, or other Series power accessories. 
For optimum battery life, do not charge the battery for prolonged periods after it 
is fully charged. Charging the battery over the weekend is acceptable.
Using the Drop-in Charger
1. Place the charger on a flat surface.
2. Insert the plug of the power cord into the jack on the charger.
3. Plug the cord into an AC outlet.
4. Turn the radio off. If the radio is on while charging, it will take longer to fully 
charge.
5. Insert the radio (with battery installed) into the front charging pocket.
Note: The radio will fit in the charger with the holster on.
The drop-in charger will also sequentially charge a spare SNN5571 Li Ion 
battery.

The spare battery will not begin to charge until the radio battery is fully charged. 
Both batteries will charge in approximately 2–6 hours.
WARNING: There is a danger in which incorrectly placing the battery can cause an 
explosion. Always make sure the radio is switched off before installing or changing the 
battery. Replace only with the same or equivalent type. Use ONLY with Lithium 3.7V 
830 mAH rechargeable batteries. Contact Advanced Wireless Communications at 1-
800-475-5852 or www.advancedwireless.com for more information. 
Using the 56531 Multi-Unit Charger
The Multi-Unit Charger (MUC) allows drop-in charging of up to 6 radios or 
batteries.
Batteries can be charged inside the radios or removed and placed in the MUC
Separately. Each of the 6 charging pockets can hold a radio or battery, but not 
both.
1. Place the charger on a flat surface.
2. Insert the power cord plug into the jack on the MUC.

3. Plug the cord into an AC outlet.
4. Turn the radio off.
5. Insert the radio or battery into the charging pocket.
Charging Status LEDs
On the drop-in charger, the radio and battery charging pockets have their own 
LEDs.
On the MUC, each of the 6 charging pockets has an LED. The LEDs are 
grouped into pairs to show which charging pockets are paired (for cloning, see 
page 32).
The LED is solid red when the battery is charging, and solid green when 
charging is complete.
IMPORTANT:   Charge the battery for 12 hours on the first charge. After that, it should 
take 4 or less hours to charge. 
NOTE: 
• To completely disconnect from power, the adapter should be disconnected from the 6 
Unit Gang Charger. 

• Batteries should not be exposed to excessive heat such as direct sunlight or fire. 
• The 6 Unit Gang Charger and adapter should not be exposed to wet conditions.      
No objects filled with liquid, such as vases, should be placed on the main unit and 
adapter. 
• To maintain the battery life of your two-way transceiver it is recommended that you 
only charge the battery when needed. Overcharging the battery will reduce 
performance. 
• For best results ensure that the unit is turned off before charging. 
• Remove batteries before storing your radio for extended periods. Batteries corrode 
over time and may cause permanent damage to your radio.
TURN THE UNIT ON/OFF
Turn   clockwise to turn the radio on, and counterclockwise to turn the radio 

off.
When you turn the radio on, the radio will chirps and the display briefly
shows all features and display segments.
ADJUSTING THE VOLUME
Turn   clockwise to increase the volume, and counterclockwise to decrease 
the volume.
Note: Do not hold the radio too close to your ear when adjusting the volume.
TALKING AND RECEIVING
For best transmission speak about 2” away from the radio and leave a short pause 
before speaking once you have pressed the PTT button.

To talk to another radio (transceiver): 
1. Press and hold “S/M” to check if the channel is free. 
2. Press and hold PTT button and speak into the microphone to transmit.
3. Release the PTT button once you have finished speaking to allow other radios to 
respond. The radio transceiver will automatically hear received transmissions.
NOTE: You can only communicate with another radio (transceiver) that is on the same 
channel and using the same CTCSS/DCS code as your radio (transceiver).
Signal Strength and Channel Busy Indicators
When there is activity on a frequency, the radio displays   and the green 

light flashes.
When there is activity on the same frequency and code as your radio (your 
radio is receiving), the radio displays  and a signal strength from 1 
(weakest) to 4 (strongest). This can help determine when a radio is moving out 
of range.
Note: Obstacles that block the signal path may affect the strength of the 
incoming signal.
KEYPAD LOCK
To  avoid  accidentally  changing  the  channel  and  the  unit’s  preferred  settings,  you  can 
lock the keypad. 
To lock or unlock the keypad: 

Press and hold F button for 2.0 seconds.  appears when the keypad is locked. 
NOTE: While key lock is “on” you can still use the PTT button .
SELECT A CHANNEL
The transmitter and receiver must be on the same channel using the same CTCSS code 
or DCS code in order for you to communicate with another party. 
To select between maximum 16 channels (the CTCSS code or DCS code is set by 
PC program): 
1. Press  to increase channel number. To activate auto scan for available channels, 

press and hold  for more than 2.0 seconds. 
2. Press  to decrease channel number. 
VOX LEVEL / VOICE DELAY TIME
The Voice Activated Transmission (VOX) function allows your voice to activate 
transmission automatically when the transceiver is used with an optional hands-free 
microphone / headset. If the unit is set to VOX level 1, 2, .....9, it will automatically detect 
and transmit your voice through to the selected channel. The VOX level and 
transmission delay time should be adjusted according to your voice loudness and 
personal preference. 
Account Manager for further information. Pressing the PTT button disables VOX.
WIRELESS CLONING
The AWR4000/AWR4002 is capable of Wireless Cloning. For details on this function, contact
Advanced Wireless Communications at 800-475-5852

TROUBLESHOOTING
See below for some common problems and their remedies. DO NOT attempt any repairs 
yourself. This will invalidate your warranty.
PROBLEM
POSSIBLE CAUSES / REMEDIES
Can’t turn the radio on
• Check that the battery is correctly 
installed and has been fully charged.
Can’t communicate with other radios
• For this and all other issues contact 
Advanced Wireless Communications at 
1-800-475-5852 or visit 
www.advancedwireless.com   for more 
information.
VOX function is not working
• Check the headset is correctly plugged 
in and is compatible with the radio

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