Novatel Wireless NRM-EU740 3G Wireless Module User Manual U740 Rev A DRAFT
Novatel Wireless, Inc. 3G Wireless Module U740 Rev A DRAFT
users manual
GU-90023 REVISION A
U740 USER MANUAL
The information contained in this document is subject to change without notice and should not be construed as a
commitment by Novatel Wireless Inc. unless such commitment is expressly given in a covering document.
DRAFT DRAFT DRAFT
MERLIN U740 USER GUIDE 2
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1 Getting started...........................................................................................................................................3
1.1 Your UMTS account......................................................................................................................................3
1.2 Your U740 Merlin.........................................................................................................................................3
1.3 The UMTS package ......................................................................................................................................3
1.4 Getting Started............................................................................................................................................4
1.5 System Requirements...................................................................................................................................4
1.6 Care of your Merlin ......................................................................................................................................4
1.7 Installing MobiLink.......................................................................................................................................6
1.7.1 Windows 2000 Installation....................................................................................................................6
1.7.2 Windows 2000 detects your U740 Merlin................................................................................................9
1.7.3 Windows XP Installation .....................................................................................................................11
1.7.4 Windows XP detects your U740 Merlin .................................................................................................14
2 MobiLink...................................................................................................................................................17
2.1 MobiLink Overview....................................................................................................................................17
2.2 Starting MobiLink.......................................................................................................................................17
2.2.1 Main Display Window .........................................................................................................................18
2.2.2 Main Display Window Description ........................................................................................................18
2.2.3 MobiLink Buttons ..............................................................................................................................19
2.2.4 Features............................................................................................................................................19
2.2.5 Creating a data session.......................................................................................................................20
3 Sending and Receiving SMS messages ....................................................................................................25
3.1 What is SMS..............................................................................................................................................25
3.2 MobiLink’s SMS window..............................................................................................................................25
3.2.1 Sending SMS Messages.......................................................................................................................26
3.2.2 Receiving and Reading SMS Messages .................................................................................................27
4 Determine Merlin States ..........................................................................................................................28
5 Troubleshooting .......................................................................................................................................30
1.1 Cannot install MobiLink...............................................................................................................................31
1.2 Problem: When I run the MobiLink software, I get the message “No Card Detected”........................................31
1.3 Problem: When I insert the modem, I get Unknown_PCMCIA_Manufacturer” instead of “Novatel_ Wireless
Merlin_UMTS_Modem .........................................................................................................................................33
1.4 Problem: When I run the MobiLink software, I get the message “SIM not Found – Check Orientation...............33
1.5 Problem: Modem cannot read SIM. LED flashing RED..................................................................................33
1.6 Problem: When I run MobiLink software, the Window “searching for network” will be displayed continuously ...34
1.7 Problem: Cannot connect to network..........................................................................................................34
1.8 problem: Cannot browse the web...............................................................................................................34
6 Product Specification ...............................................................................................................................37
6.1 Technical Specification ...............................................................................................................................37
6.2 Environmental Specification ........................................................................................................................39
7 Safety and Regulations ............................................................................................................................40
7.1 Wireless Communications ...........................................................................................................................40
IMPORTANT NOTICE ......................................................................................................................................40
7.2 Safety hazards...........................................................................................................................................40
7.3 Regulatory notices .....................................................................................................................................41
7.4 Regulatory notices .....................................................................................................................................44
8 Appendix A ...............................................................................................................................................45
8.1 Unlocking a simlocked modem with MobiLink ...............................................................................................45
9 Document Control ....................................................................................................................................47
1
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GETTING STARTED
In This Section
• Description of Your HSDPA Wireless Broadband PC card Modem – The Merlin U740
• The UMTS Package
• System Requirements
• Care of Your Merlin U740
• Installing MobiLink on Windows 2000
• Windows 2000 detects your Merlin U740
• Installing MobiLink on Windows XP
• Windows XP detects your U740 Merlin
This section will walk you through how to get started using your U740 Merlin, including software and driver
installation, inserting the card so Microsoft Windows is able to detect and install the drivers for your U740 Merlin
and setting up a data session to connect to the Internet.
1.1 YOUR UMTS ACCOUNT
For information about your UMTS account, User Name, Password and Access Point Name, please contact your
UMTS Service Provider.
1.2 YOUR U740 MERLIN
Your U740 Merlin is an HSDPA(High Speed Downlink Packet Access) Wireless Broadband PC card Modem that fits
into the PC card slot (PCMCIA Type II, CardBus 3.3V) of most Windows based laptop computers. The U740
utilizes HSDPA capable UMTS (Universal Mobile Telecommunications System) Networks to connect to the Internet
transferring data at rates up to 1.8Mbps (Note: Data rates are Network dependant). The Merlin U740 runs on
Microsoft Windows 2000 and Microsoft Windows XP.
The MobiLink software will allow you to control and monitor your connection to the UMTS network. It will also
allow you to send and receive SMS (Short Messaging Service), get online help and has an address book.
1.3 THE UMTS PACKAGE
¾ U740 Merlin PC Card Protection Case
¾ U740 Merlin PC Card
¾ SIM (Subscriber Identification Module) -- Depending on Service Provider
¾ MobiLink software on installation CD
¾ Quick Start Guide
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1.4 GETTING STARTED
Before you use your U740 Merlin, you must first:
1. Have an active UMTS account with a UMTS Service Provider
2. Have a properly configured SIM (Provided by the Service Provider) - facilitates permission to use network.
3. Install the MobiLink software, located on the installation CD.
4. Insert SIM card into the U740 Merlin SIM card slot.
5. Insert Merlin into the PC card slot on your PC for Microsoft Windows to detect and configure.
6. Launch MobiLink, create a profile if necessary and select the Connect button.
IMPORTANT NOTICES: DO NOT INSERT THE MERLIN INTO THE PC CARD SLOT UNTIL YOU HAVE
UNINSTALLED ANY PREVIOUSLY EXISTING UMTS SOFTWARE FROM YOUR COMPUTER AND INSTALLED
THE MOBILINK SOFTWARE. MOBILINK WILL NOT INSTALL UNLESS PREVIOUS VERSIONS OF MOBILINK
ARE REMOVED. USE WINDOWS ADD/REMOVE PROGRAMS TO REMOVE.
1.5 SYSTEM REQUIREMENTS
¾ 133 MHz or faster Pentium- compatible
¾ Windows 2000 and XP (Home and Professional)
¾ 64 MB RAM
¾ 16 MB available hard drive space
¾ CD-ROM drive
¾ Type II, PC CARD slot --- 3.3V
1.6 CARE OF YOUR MERLIN
Novatel Wireless recommends the following handling guidelines:
¾ Handle with care.
¾ Avoid storing your U740 Merlin in extreme temperatures.
¾ Store the PC card in a dry and clean environment.
¾ Avoid spilling any liquid or immersing the card in water.
¾ Do not place any labels on the Antenna as this may alter the sensitivity of the antenna.
¾ Do not place any labels on the card or the SIM as this may interfere with the PC card slot/SIM slot when
inserting.
¾ Do not force the Merlin into the PC card slot.
¾ Ensure the edges of the SIM are smooth before inserting into SIM slot.
¾ Do not force the SIM into the SIM slot.
¾ Do not apply force on the top or bottom of the U740 Merlin.
¾ When transporting your laptop, remove the U740 Merlin from the PC card slot.
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NOTE: TO REMOVE YOUR U740 MERLIN, YOU MUST EXIT MOBILINK , THEN STOP THE MERLIN USING THE PC CARD
TRAY ICON LOCATED IN THE BOTTOM-RIGHT CORNER OF YOUR PC. CLICK THE ICON AND SELECT STOP FROM
THE DIALOG BOX. ONCE YOUR CARD HAS BEEN STOPPED, PRESS THE PC CARD EJECT BUTTON LOCATED ON YOUR PC
AND REMOVE THE CARD COMPLETELY FROM THE PC CARD SLOT.
Add the stuff about rebooting if you do not do this.
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1.7 INSTALLING MOBILINK
This portion of the guide will instruct you how to install the MobiLink software from the Installation CD.
1.7.1 Windows 2000 Installation
1. Insert the installation CD in the CD drive of your PC.
2. If the auto-run does not start, double-click on the Autorun.exe on the CD.
3. The "Preparing to Install" window will appear as below.
PREPARING TO INSTALL WINDOW
4. Following preparation the "Welcome to the InstallShield Wizard for MobiLink will appear. See Figure 1.
FIGURE 1
5. Read the information and click Next.
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6. The “License Agreement” window will appear next. See Figure 2.
FIGURE 2
7. Read the License Agreement and acknowledge your agreement by selecting “I accept the license
agreement”. Then click Next.
8. The "Ready to Install the Program" window will appear. See Figure 3.
FIGURE 3
9. Click Install
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10. The "Installing MobiLink" window will appear while MobiLink is being installed. See Figure 4.
FIGURE 4
11. When the installation is complete, the "InstallShield Wizard Completed" window will appear. See Figure 5.
FIGURE 5
12. Click Finish.
13. You are prompted to restart your PC. Restart your PC.
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1.7.2 Windows 2000 detects your U740 Merlin
1. Insert the SIM card into the modem. The SIM card is required to connect to the Network.
NOTE: SIM CARD CONTACT POINTS MUST FACE UPWARDS, AND THE ORIENTATION NOTCH MUST BE POSITIONED AS
SHOWN IN THE PICTURE. PLEASE SEE SECTION 1.6 ON SIM CARE AND INSERTION
2. Insert the U740 Merlin into the PC card slot of your PC. Windows reads the information from the Modem
and installs drivers for each function of your U740 Merlin.
You will see the following windows as Windows 2000 detects and loads the drivers. See Figures 6 -13
FIGURE 6
FIGURE 7
FIGURE 8
SIM orientation notch
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FIGURE 9
FIGURE 10
FIGURE 11
FIGURE 12
FIGURE 13
FIGURE 14
Windows has now detected and installed the drivers for your UMTS Merlin. Proceed to Section 2.
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1.7.3 Windows XP Installation
1. Insert the installation CD in the CD drive of your PC.
2. If the auto-run does not start, double-click on the Autorun.exe on the CD.
3. The "Preparing to Install" window will appear as below.
PREPARING TO INSTALL WINDOW
4. Following preparation, the "Welcome to the InstallShield Wizard for MobiLink" will appear. See Figure 15.
FIGURE 15
5. Read the information and click Next
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6. The “License Agreement” window will appear next. See Figure 16.
FIGURE 16
7. Read the License Agreement and acknowledge your agreement by selecting “I accept the terms in the
license agreement”. Then click Next.
8. The "Ready to Install the Program" window will appear. See Figure 17.
FIGURE 17
9. Click Install
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10. The "Installing MobiLink" window will appear while MobiLink is being installed. See Figure 18.
FIGURE 18
11. When the installation is complete, the "InstallShield Wizard Completed" window will appear. See Figure
19.
FIGURE 19
12. Click Finish.
13. You are prompted to restart your PC. Restart your PC.
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1.7.4 Windows XP detects your U740 Merlin
1. Insert the SIM card into the modem. This is required to connect to the Network.
NOTE: SIM CARD CONTACT POINTS MUST FACE UPWARDS, AND THE ORIENTATION NOTCH MUST BE POSITIONED AS
SHOWN IN THE PICTURE. (SEE PICTURE IN SECTION 1.7.2). PLEASE SEE SECTION 1.6 "CARE OF YOUR MERLIN" ON
ADDITIONAL SIM CARE AND INSERTION POINTS.
2. Insert the modem into the PC card slot of your PC. Windows reads the information from the Modem and
connects drivers for each function of your U740 Merlin. You will see a sequence of callouts near the
bottom right of your computer screen as Windows connects all drivers for your U740 Merlin. See Figure
20 through Figure 29.
FIGURE 20
FIGURE 21
FIGURE 22
CALLOUT
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FIGURE 23
FIGURE 24
FIGURE 25
FIGURE 26
FIGURE 27
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FIGURE 28
FIGURE 29
Windows has now detected and installed the drivers for your U740 Merlin. Proceed to Section 2.
You may verify all the drivers in Windows Device Manager.
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2 MOBILINK
In This Section
• Describing MobiLink Software Suite
• Starting MobiLink
• MobiLink’s Main Window
• Using MobiLink to connect to and disconnect from the Network
• MobiLinks features
• Create a data session with MobiLink
This section will describe the MobiLink Software Suite, how to use MobiLink to connect to and disconnect from
the Network along with the various functions associated with the buttons and the menu.
2.1 MOBILINK OVERVIEW
The Novatel Wireless MobiLink™ Communications Software Suite is a family of wireless connectivity applications
that connect mobile devices using, Wireless Wide Area Networks (WWAN) i.e 3G UMTS networks, Wireless Local
Area Networks (Wi-Fi) and Ethernet in a single application to allow quick and easy access to email, the Internet
and corporate networks anytime, anywhere.
The MobiLink Communications Software Suite of applications contains a messaging client that manages 2 way
Short Message Service (SMS), an address book client that manages contacts and phone numbers, a connection
manager that manages the various connections, and a customization utility to manage and generate pre-loaded
profiles. The following section will detail the features of each application.
2.2 STARTING MOBILINK
To start MobiLink , double-click on the MobiLink icon that MobiLink places on your desktop during the
installation process.
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2.2.1 Main Display Window
MOBILE VIEW
2.2.2 Main Display Window Description
Mobile Links: Active icon selection to change main display, as well as status
indication for all the three types of connections. The blue line indicates
which connection Windows is using to connect to the Internet.
Mobile View:(select Mobile icon)
Connect/Disconnect Button: Connects or Disconnects you from the Network.
Signal Strength Indicator: Indicates the strength of the RF signal in your vicinity or area.
Active Profile Selection: Choose a profile (Username,Password,APN,QoS) among many.
Icon Display will display:
WWAN Technology Display: HSDPA, UMTS, GPRS, GSM , IS95a, 1XRTT or EVDO
Indicates Roaming, device is away from the home network
3G in dormant mode (May not be applicable for all MAs)
New SMS message available.
Device is locked – Connection will be disabled in this state.
Wi-Fi View:(Select Wi-Fi icon)
Displays information about the Wi-Fi connection. See MobiLink help
for more information.
LAN View: (Select LAN icon)
Displays information about the LAN connection. See MobiLink help for
more information.
Mobile Links
WWAN, WiFi, Ethernet
3G Network
Connect
\
Disconnect
Si
g
nal Stren
g
th Indicator
Active Profile Selection Menu
Icon Display
Connection Status
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2.2.3 MobiLink Buttons
Menu button: Displays the various features of MobiLink
Web browser button: Launches your Web browser
SMS Client button: Launches MobiLink's SMS client
Address Book Client button: Launches MobiLink's address book client
Online help button: Launches MobiLink's online help
Minimize button: Will minimize MobiLink
Exit button: Will exit out of MobiLink
2.2.4 Features
Click on the Menu Button will display various features of MobiLink.
NOTE: SEE MOBILINK ONLINE HELP FOR MORE DETAILS ON THE FEATURES
PROFILE MANAGER: This menu item enables you to create, edit and delete a 3G profile.
(See MobiLink's online help for more details)
CONFIGURATION ITEM: This menu item enables you to manage MobiLink's settings, including;
General tab: Settings of the user interface preferences.
Mobile tab: Settings of the connection preferences; locking card and Network
selection. (See MobiLink's online help for more details)
WiFi tab: Displays all Wi-Fi adapters on system. Clicking on PROPERTIES will
launch standard Windows Wireless Network Connection properties
dialog window.
LAN tab: Displays all Ethernet adapters on system. Clicking on PROPERTIES will
launch standard Windows LAN Connection properties dialog window.
PROPERTIES ITEM: This menu item will display;
Firmware Version: This is software programmed in the modem.
IMEI: A unique number that identifies your modem on the network
Mobile Number: SIM Number (a numeric number)
Manufacturer: Novatel Wireless
Modem Type: Merlin U740
Technology: UMTS
REPORT ITEM: Statistical information about the current connection (See MobiLink's
online help for more details)
TRANSPARENCY: Transparency in percent of the application (See MobiLink's online help
for more details)
ABOUT BUTTON DISPLAYS: MobiLink’s version
EXIT: Exit MobiLink
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2.2.5 Creating a data session
NOTE: PLEASE ENSURE YOU HAVE AN ACTIVE UMTS DATA ACCOUNT WITH A UMTS SERVICE PROVIDER, THE SIM
MUST BE ENABLED FOR UMTS AND SMS AS REQUIRED.
1. Double-click on the MobiLink icon that MobiLink places on your desktop during the installation
process.
2. The MobiLink software will then initialize your UMTS Merlin. See Figure 30.
FIGURE 30
3. If your SIM is locked, you will be prompted for a SIM PIN code/number (originally provided by your
Service Provider. You may change this – Menu > Configuration > Mobile tab >) Enter the SIM code and
press OK. See Figure 31.
NOTE: IF YOU ARE NOT PROMPTED FOR A SIM PIN CODE CONTINUE TO STEP 4.
FIGURE 31
NOTE: SEE TROUBLESHOOTING SECTION FOR UNLOCKING YOUR DATA CARD IF IT IS SIM LOCKED.
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4. The Merlin will now search for available networks. See Figure 32.
FIGURE 32
5. The Merlin will then attempt to "ATTACH" to the network, and if successful, you will see Figure 33.
Depending on which technology it was originally set to the LED should blink green for GPRS or blue for
UMTS.
FIGURE 33
NOTE: ONCE ATTACHED TO THE NETWORK, YOU CAN CHOOSE AN AVAILABLE PROFILE TO CONNECT TO THE NETWORK
FROM THE ACTIVE PROFILE SELECTION MENU (CLICKING ON V SYMBOL) OR CREATE A PROFILE IF NECESSARY.
NOTE: BEFORE PROCEEDING TO THE NEXT STEP, IF YOU ARE REQUIRED TO CREATE A NEW PROFILE ( I.E YOU
CANNOT CONNECT TO THE NETWORK OR YOU DON’T SEE ANY PROFILES, YOU WILL NEED THE FOLLOWING
INFORMATION FROM YOUR SERVICE PROVIDER TO CREATE A PROFILE. A BASIC PROFILE CONSISTS OF;
• Profile Name – Your Name of choice
• User Name – (if required by your service provider)
• Password – (if required by your service provider)
• APN (Access Point Name) – Obtained by your Service Provider
• Phone Number – You might have to enter the standard phone number *98# (Please check with your
service provider and confirm the appropriate phone number, the default is *98#, however you service
provide may use a slight alteration.
To create a new profile, click on the Menu Button, and choose Profile Manager from the drop down menu. The
Profile Manager Window will appear. See Figure 34.
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FIGURE 34
Click New. The Profile Wizard Window Step 1 of 3 will appear. See Figure 35.
FIGURE 35
Enter your name of choice for the profile, example, 3G HSDPA and your APN provided to you by your service
provider, example, internet.com. Click Next. The Profile Wizard Window Step 2 of 3 will appear. See Figure 36.
FIGURE 36
Enter the phone number *98# (or network specified phone # if necessary). Click Next. The Profile Wizard
Window Step 3 of 3 will appear. See Figure 37
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FIGURE 37
If required enter your Username, Password and Confirm password. Click Finish. You will now see your profile in
the profile list. See Figure 38. Click OK.
NOTE: MOST EUROPEAN SERVICE PROVIDERS DO NOT REQUIRE A USERNAME AND PASSWORD. LEAVE THESE FIELDS
BLANK IF YOUR SERVICE PROVIDER DOES NOT REQUIRE A USERNAME AND PASSWORD
FIGURE 38
You have now created a profile that will appear in the Active Profile Selection Menu. See Figure 39.
FIGURE 39
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6. Select the available profile or a profile that you created from the Active Profile Menu (clicking on V
symbol) See Figure 39 above.
7. Click Connect.
FIGURE 40
8. Your Merlin will attempt to connect to the network. See Figure 41
FIGURE 41
9. Following successful authentication, your Merlin will connect to the network. See Figure 42
FIGURE 42
10. To disconnect from the network, click the Disconnect button.
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3 SENDING AND RECEIVING SMS MESSAGES
In This Section
• What is SMS
• Use The SMS client in MobiLink to send SMS messages
• Use the SMS client in MobiLink to read messages
This section will assist you in using the Short Messaging System client in MobiLink
3.1 WHAT IS SMS
Short Message Service (SMS) is the transmission of short text messages to and from mobile devices. Messages
cannot be longer than 160 alpha-numeric characters and cannot contain any images or graphics.
To send or receive an SMS message you only have to be attached to the Network. You may also send and
receive SMS messages while connected to the Network.
NOTE: ANY SMS MESSAGES WILL BE SUBJECT TO THE TERMS AND AGREEMENTS OF YOUR SERVICE WIRELESS
PROVIDER. THIS MEANS THE SENDING OF SMS MESSAGES MAY BE CHARGED AN ADDITIONAL FEE BY YOUR
WIRELESS PROVIDER
NOTE: THE SMS CLIENT ICON WILL ONLY BECOME ACTIVE ONCE YOU ARE ATTACHED, HENCE YOU MAY SEND AND
RECEIVE SMS MESSAGES WHILE ATTACHED TO THE NETWORK.
ATTACHED TO NETWORK: YOU CANNOT TRANSFER DATA.
CONNECTED TO NETWORK: YOU CAN TRANSFER DATA (BROWSE INTERNET, CHECK EMAIL ETC…)
3.2 MOBILINK’S SMS WINDOW
FIGURE 43
Organizational
folders for SMS
List of SMS
messages
Selected SMS
messages
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MobiLink SMS Toolbar Description
New SMS/Email Message: Creates a new message
Delete: Deletes the selected SMS message(s)
Reply: Copies the sender field to a new message
Forward Copies the message contents to a new message
SMS Mailbox Description
Inbox: contains received messages
Outbox: is a temporary storage place for messages waiting to be sent
Sent: stores the SMS messages that have been sent
3.2.1 Sending SMS Messages
1. Launch the MobiLink application (See section 2.2.5 Creating a data session). After your Merlin has
attached to the network (Step 5 of section 2.2.5), the SMS button will become active. See figure 44.
FIGURE 44
NOTE: AT THIS POINT YOU WILL NOT BE ABLE TO SEND OR RECEIVE DATA (BROWSE WEB OR CHECK EMAILS)
UNLESS YOU CONNECT TO THE NETWORK BY CLICKING THE CONNECT BUTTON
2. Click on the SMS client icon, see Figure 44, and the MobiLink SMS window will appear. See Figure 43 .
3. Click on the New SMS/Email message button to create a new message. See Figure 43.
FIGURE 45
SMS CLIENT
BUTTON
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4. In the To box, type the phone number of each recipient, separating names with a semicolon (;). To add
phone numbers from the Address Book, click the To button and then select the phone number.
5. Type your message, and then click Send on the toolbar.
3.2.2 Receiving and Reading SMS Messages
Once you are attached to the Network, you are able to receive SMS messages. MobiLink will notify you when
you receive an SMS message. See Figure 46.
FIGURE 46
After the SMS Client receives your messages, you can read messages by launching the SMS client. MobiLink’s
SMS window will appear. See Figure 37 above.
Click the Inbox icon in the Folders list.
To view the message in the lower pane, click the message in the message list.
You may also view messages from the Outbox and Sent folders.
SMS Notification
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4 DETERMINE MERLIN STATES
In This Section
• Determine the current state of your UMTS Merlin, by interpreting the cadence (flashing sequence) and
colour of the Light Emitting Diode
The Light Emitting Diode (LED) is a device that lights up when power is applied to it. Interpreting the LED’s
flashing sequence and color, will provide you with the current state of your UMTS Merlin. See Table 1 below.
Cadence
(flashing
sequence)
LED
Display Merlin State Cause Remedy
(1/4sec) 250ms ON
(1/4sec) 250ms OFF RED
Merlin trying to read SIM The modem is unable to
read the SIM.
An error has occurred in the
modem firmware.
See
Section 5,
Problem 5
ON (Not flashing)
RED Merlin Searching for wireless service The Merlin is not receiving a
signal from the wireless
network
See
Section 5,
Problem 6
(1/4sec) 250ms ON
(1 3/4sec) 1750ms
OFF BLUE
Your Merlin is currently receiving a
UMTS circuit switched (CS) signal
from the network and has registered
on the circuit switched (CS) domain
(1/4sec) 250ms ON
(1/4sec) 250ms OFF
(1/4sec) 250ms ON
(1 3/4sec) 1750ms
OFF
BLUE
Your Merlin is currently receiving a
UMTS packet switched (PS) signal
from the network and has registered
on the packet switched (PS) domain
(also CS i.e PS or PS+CS )
ON (Not flashing) BLUE Your Merlin is currently PDP context
activated on the UMTS system.
(1/4sec) 250ms ON
(1 3/4sec) 1750ms
OFF GREEN
Your Merlin is currently receiving a
GSM circuit switched (CS) signal from
the network and has registered on
the GSM circuit switched (CS) domain
(1/4sec) 250ms ON
(1/4sec) 250ms OFF
(1/4sec) 250ms ON
(1 3/4sec) 1750ms
OFF
GREEN
Your Merlin is currently receiving a
GSM/GPRS packet switched (PS)
signal from the network and has
registered on the GSM/GPRS packet
switched (PS) domain. (also CS i.e PS
or CS)
ON (Not flashing) GREEN Your Merlin is currently PDP (Packet
Data Protocol) context activated on
the GSM/GPRS system
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NOTE: WHEN THE MODEM TRANSITIONS FROM ONE STATE TO ANOTHER, THE ACTUAL LED DISPLAY WILL NOT
CHANGE IMMEDIATELY, RATHER, IT WILL ONLY CHANGE ONCE THE MODEM HAS CONFIRMED THAT THE NEW STATE
IS VALID. FOR EXAMPLE, WHEN THE MODEM IS TAKEN OUT OF A SERVICE AREA IT MIGHT TAKE THE MODEM 10 TO
90 SECONDS TO CONFIRM THAT NO SERVICE IS AVAILABLE AT WHICH TIME THE LED DISPLAY WILL CHANGE STATES
ACCORDINGLY
PDP (Packet Data Protocol) Context Activation Process: To connect to a PDN (Packet Data Network), such as the
Internet, some sort of session description information needs to exist (i.e. type of IP network, quality of service, IP
address etc…) to enable agreement on the characteristics of any data flow between the network and the mobile terminal.
This is essentially, what PDP ‘context’ activation is.
Circuit Switched (CS) Data connection is basically similar to a land line modem dial up call. A dedicated connection is set
up for the duration of the call regardless of whether data is transferred or not.
A Packet Switched (PS) Data connection is typically set up once. Within packet-switched networks, data is divided
(disassembled and packaged) into packets before it is sent. Packets are routed through the networks based on a
destination address contained within each packet. Once all the packets arrive at their respective destinations, the data is
recompiled (unpacked and assembled). There is no need to re-establish the connection before each transmission.
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5 TROUBLESHOOTING
In This Section
• Troubleshooting common problems
This section will assist you in resolving common problems that might arise during installation or connecting to the
network.
Problem 1.1: Cannot install MobiLink
Problem 1.2: When I run the MobiLink software, I get the message “No Card Detected” what does this mean?
Problem 1.3: When I insert the modem, I get “Unknown_PCMCIA_Manufacturer” instead of “Novatel_ Wireless
Merlin_UMTS_Modem
Problem 1.4: When I run the MobiLink software, I get the message “SIM not Found – Check Orientation?”
Problem 1.5: Modem cannot read SIM. LED Flashing RED
Problem 1.6: When I run MobiLink software, the Window “searching for network” is displayed continuously
Problem 1.7: Cannot connnect to network
Problem 1.8: Cannot browse web
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1.1 CANNOT INSTALL MOBILINK
POSSIBLE CAUSE: YOU DON’T HAVE ADMINISTRATIVE PRIVILEGES
RESOLUTION:
Windows 2000 and XP
1. Talk to your system administrator if applicable
2. Log onto your computer as an administrator, or create an user account with administrator privileges
1.2 PROBLEM: WHEN I RUN THE MOBILINK SOFTWARE, I GET THE MESSAGE “NO CARD
DETECTED”
POSSIBLE CAUSES: YOU HAVE NOT INSERTED YOUR UMTS MERLIN PROPERLY INTO THE PC CARD SLOT OF
YOUR PC, OR WINDOWS DID NOT INSTALL THE DRIVERS CORRECTLY, OR YOU MIGHT HAVE A CONFLICT.
RESOLUTION:
For Windows 2000 and XP
1. Restart MobiLink again, or remove Card, reboot PC and try again or go to step 2
2. Insert your Novatel Wireless UMTS U740 modem into your PC CARD slot to install the drivers onto your
computer. If you have already done so and still receive this error then you must check to see if the drivers
have been installed properly.
3. Right click My Computer Icon (for Windows 2000 this is usually on the desktop, and for Windows XP this is
usually in the Start menu) > Manage --- See Window 1
4. Select Device Manager --- See Window 2
WINDOW 1
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WINDOW 2
5. Expand Modems, Ports and USB Serial Bus Controllers category by clicking on the + sign. See Window 3
WINDOW 3
NOTE: DEVICES HIGHLIGHTED. THEY WILL NOT BE HIGHLIGHTED ON YOUR MACHINE.
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6. Check and see if you have a yellow exclamation mark or red X on any device. If you do, try the following.
• Reboot your PC or
• Uninstall and reinstall the drivers (Do not have the Merlin plugged in when reinstalling)
To Uninstall follow these steps. For Windows 2000 and XP
1. Go to Start > settings > control panel > Add or remove programs > Select MobiLink and click Remove.
Make sure your modem is plugged in while uninstalling. (See Windows help if necessary)
2. Remove the modem from the PC slot
3. Reboot and reinstall. Go to Section 1.7 Installing MobiLink
1.3 PROBLEM: WHEN I INSERT THE MODEM, I GET UNKNOWN_PCMCIA_MANUFACTURER”
INSTEAD OF “NOVATEL_ WIRELESS MERLIN_UMTS_MODEM
POSSIBLE CAUSE: HARDWARE FAILURE INSIDE THE MODEM
RESOLUTION: REPLACE MODEM
1.4 PROBLEM: WHEN I RUN THE MOBILINK SOFTWARE, I GET THE MESSAGE “SIM NOT
FOUND – CHECK ORIENTATION
POSSIBLE CAUSE: PROBLEM WITH YOUR SIM CARD.
RESOLUTION:
1. Make sure you have inserted the SIM card exactly as the picture in this manual, or on the back of Merlin or
Quick Start Guide, noting the location and orientation of the bevel corner
2. Make sure the contacts of the SIM card are clean
1.5 PROBLEM: MODEM CANNOT READ SIM. LED FLASHING RED
POSSIBLE CAUSE: SIM LOCKED OR SIM SELF DESTRUCTED
RESOLUTION
1. Enter in your PIN as required. See Section 2.2.5 Creating a data session
2. Contact your Service Provider if you entered your PIN number incorrectly 3 times. You will require a PUK code.
3. If you enter the PUK code incorrectly 10 times, the SIM is designed to self destruct. You will have to be issued
a new SIM. Contact your Service Provider.
4. Depending on where you purchased your Modem, the Modem could have a Service Provider Lock (SIMLOCK)
which ties the modem to a particular set of SIMs. Please contact the Service Provider to unlock the Modem.
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1.6 PROBLEM: WHEN I RUN MOBILINK SOFTWARE, THE WINDOW “SEARCHING FOR
NETWORK” WILL BE DISPLAYED CONTINUOUSLY
POSSIBLE CAUSE 1: OUT OF GSM COVERAGE AREA
RESOLUTION: RELOCATE TO AN AREA OF COVERAGE. CONTACT YOUR SERVICE PROVIDER FOR DETAILS OF
THEIR COVERAGE AREAS.
POSSIBLE CAUSE 2: CONFIGURATION SET TO MANUAL NETWORK SELECTION
RESOLUTION: CHANGE BACK TO AUTOMATIC
1.7 PROBLEM: CANNOT CONNECT TO NETWORK
POSSIBLE CAUSE 1: INCORRECT USER NAME, PASSWORD OR ACCESS POINT NAME (APN).
RESOLUTION 1: CHECK YOUR PROFILE FOR AN INCORRECT ENTRY OF THE ABOVE PARAMETERS. RE-ENTER
THE PARAMETERS OR CONTACT YOUR SERVICE PROVIDER IF NECESSARY TO CONFIRM.
1.8 PROBLEM: CANNOT BROWSE THE WEB
POSSIBLE CAUSE 1: INCORRECT SERVER SETTINGS
1. In Internet Explorer go to Tools > Internet Options > Connections tab
2. In Dial Up and Virtual Private Network Setting double click on 3G Connection – See Window 5
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WINDOW 5
3. Check appropriate boxes if you are using a proxy server. See Window 6
WINDOW 6
POSSIBLE CAUSE 4: DNS SERVER PROBLEMS
RESOLUTION 4:
Windows 2000 and XP
1. Click Start > Run and type in Command in the Run Window. A DOS window should open. See Window 7
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WINDOW 7
2. At the C prompt type in PING www.nvtl.com
• Response: Unknown host www.nvtl.com --- Usually faulty DNS. Call your Network Provider
• Response: Pinging nvtl.com [216.65.221.49] with 32 bytes of data. --- DNS ok even if you don’t get reply
from ping.
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6 PRODUCT SPECIFICATION
In This Section
• Technical and Environmental Specifications
6.1 TECHNICAL SPECIFICATION
This section outlines the technical and environmental specifications of your Merlin U740
Name: Merlin U740
Model: NRM–U740
Approvals: CE Mark (Europe),
FCC (North America)
Dimensions: 120.6 x 54 x 10.8 mm
Wireless Network – Dual
Mode: UMTS/HSDPA and GPRS/EDGE
PC Card Standard: Type II PC Card 3.3V
Technology: WCDMA (FDD) /HSDPA
Band Designation: UMTS (2100MHz)
Transmit Band: 1920MHz – 1980MHz
Receive Band: 2110MHz – 2170MHz
Power Output –
Transmit Power: Class 3 (+24dBm)
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Technology: GPRS/EDGE
Band Designation: GSM (850MHz)
Multi Class MS-10 (maximum : 4 RX, 2 TX, 5
slots)
Transmit Band: 824MHz – 849MHz
Receive Band: 869MHz – 894MHz
Power Output – Transmit
Power: Class 4 (+33dBm)
Power Output (EDGE) –
Transmit Power E2 (+27dBm)
Band Designation: E-GSM (includes standard GSM
900MHz)
Multi Class MS-10 (maximum : 4 RX, 2 TX, 5
slots)
Transmit Band: 880MHz – 915MHz
Receive Band: 925MHz – 960MHz
Power Output – Transmit
Power: Class 4 (+33dBm)
Power Output (EDGE) –
Transmit Power: E2 (+27dBm)
Band Designation DCS (1800MHz)
Transmit Band 1710MHz – 1785MHz
Receive Band 1805MHz- 1880MHz
Power Output – Transmit
Power: Class 1 (+30dBm)
Power Output (EDGE) –
Transmit Power: E2 (+26dBm)
Band Designation PCS (1900MHz)
Transmit Band 1850MHz – 1910MHz
Receive Band 1930MHz- 1990MHz
Power Output – Transmit
Power: Class 1 (+30dBm)
Power Output (EDGE) –
Transmit Power: E2 (+26dBm)
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6.2 ENVIRONMENTAL SPECIFICATION
Operating Temperature 0° Celsius to+55° Celsius
Storage Temperature -20° Celsius to +65° Celsius
Relative Humidity 95% maximum – Non Condensing
Vibration 147 m/s2 (15Gpeak) 10hz-2000hz
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7 SAFETY AND REGULATIONS
In This Section
• Wireless Communication
• Safety and Hazards
• Regulatory Information
This section will inform you of the important safety measures you should be aware, including the standards that
the modem complies to.
7.1 WIRELESS COMMUNICATIONS
IMPORTANT NOTICE
Due to the transmission and reception properties of wireless communications, data can occasionally be lost or
delayed. This can be due to the variation in radio signal strength that results from changes in the characteristics
of the radio transmission path. Although data loss is rare, the environment where you operate the modem may
adversely affect communications.
Variations in radio signal strength are referred to as fading. Fading is caused by several different factors
including signal reflection, the ionosphere, and interference from other radio channels.
Novatel Wireless or its partners will not be held responsible for damages of any kind resulting from the delays or
errors in data transmitted or received with the Merlin U740, or failure of the Merlin U740 to transmit or receive
such data
7.2 SAFETY HAZARDS
Do not operate the Merlin U740 in an environment that may be susceptible to radio interference resulting in
danger specifically;
¾ Areas where prohibited by the law
o Follow any special rules and regulations and obey all signs and notices. Always turn off the host
device and remove the modem from the card slot when instructed to do so, or when you suspect that
it may cause interference or danger.
¾ Where explosive atmospheres may be present
o Do not operate your modem in any area where a potentially explosive atmosphere may exist. Sparks
in such areas could cause an explosion or fire resulting in bodily injury or even death. Be aware and
comply with all signs and instructions.
o Users are advised not to operate the modem while at a refuelling point or service station. Users are
reminded to observe restrictions on the use of radio equipment in fuel depots (fuel storage and
distribution areas), chemical plants or where blasting operations are in progress.
o Areas with a potentially explosive atmosphere are often but not always clearly marked. Potential
locations can include gas stations, below deck on boats, chemical transfer or storage facilities,
vehicles using liquefied petroleum gas (such as propane or butane), areas where the air contains
chemicals or particles, such as grain, dust or metal powders, and any other area where you would
normally be advised to turn off your vehicle engine.
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¾ Near Medical and life support equipment
o Do not operate your modem in any area where medical equipment, life support equipment, or near
any equipment that may be susceptible to any form of radio interference. In such areas, the host
communications device must be turned off. The modem may transmit signals that could interfere
with this equipment.
¾ On an aircraft, either on the ground or airborne
o In addition to FAA requirements, many airline regulations state that you must suspend wireless
operations before boarding an airplane. Please ensure that the host device is turned off and your
modem is removed from the card slot prior to boarding aircraft in order to comply with these
regulations. The modem can transmit signals that could interfere with various onboard systems and
controls.
¾ While operating a vehicle
o The driver or operator of any vehicle should not operate a wireless data device while in control of a
vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In
some countries, operating such communications devices while in control of a vehicle is an offence.
¾ Electrostatic Discharge (ESD)
o Electrical and electronic devices are sensitive to electrostatic discharge (ESD). The MobiLink software
will attempt to re-initialize the device should a substantial electrostatic discharge reset the device. If
the software is not operational after an ESD occurance, then restart MobiLink. See section 2.1.4.
7.3 REGULATORY NOTICES
This device has been tested to and conforms to the regulatory requirements of the European Union and has
attained CE Marking. The CE Mark is a conformity marking consisting of the letters "CE". The CE Mark applies to
products regulated by certain European health, safety and environmental protection legislation. The CE Mark is
obligatory for products it applies to: the manufacturer affixes the marking in order to be allowed to sell his
product in the European market.
This product conforms to the essential requirements of the R&TTE directive 1999/5/EC in order to attain CE
Marking. A notified body has determined that this device has properly demonstrated that the requirements of the
directive have been met and has issued a favorable certificate of expert opinion. As such the device will bear the
notified body number 1313 after the CE mark.
The CE Marking is not a quality-mark. Foremost, it refers to the safety rather than to the quality of a product.
Secondly, CE Marking is mandatory for the product it applies to, whereas most quality markings are voluntary.
Marking: The product shall bear the CE mark, the
notified body number(s) and the Class II identifier
(alert sign) as depicted to the right, when all the
essential requirements have been met.
The applicable sections of the following standards were used to demonstrate compliance to this requirement.
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R&TTE REQUIREMENT DESCIPLINE APPLIED STANDARD
Article 3.1(a) Health ICNIRP 1998
European Council Rec. 1999/519 EC
Article 3.1(a) Safety IEC 60950-1
Article 3.1(b) EMC EN 301 489-1
EN 301 489-7
EN 301 489-24
Article 3.2 Spectrum EN 301 511
EN 301 908-1
EN 301 908-2
ICNRP 1998
International Commission on Non-Ionizing Radiation Protection
ETSI EN 60950
Safety of Information Technology Equipment
ETSI EN 301 489-01
Electromagnetic compatibility and Radio Spectrum Matters (ERM) Electromagnetic Compatibility (EMC) standard
for radio equipment and services.
Part 1: Common Technical requirements
ETSI EN 301 489-07
Electromagnetic compatibility and Radio Spectrum Matters (ERM) ElectroMagnetic Compatibility (EMC) standard
for radio equipment and services.
Part 7: Specific conditions for mobile and portable radio and ancillary equipment of digital cellular radio
telecommunications systems (GSM and DCS)
ETSI EN 301 489-24
Electromagnetic compatibility and Radio Spectrum Matters (ERM) ElectroMagnetic Compatibility (EMC) standard
for radio equipment and services.
Part 24: Specific conditions for IMT-2000 CDMA Direct Spread (URTA) for Mobile and portable radio and ancillary
equipment.
ETSI EN 301 511
Global System for Mobile communications (GSM):
Harmonized EN for mobile stations in the GSM 900 and GSM1800 bands covering essential requirements under
article 3.2 of the R&TTE directive (1999/5/ED)
ETSI EN 301 908-01
Electromagnetic compatibility and Radio Spectrum Matters (ERM) Base Stations (BS) and User Equipment (UE) for
IMT-2000 Third-Generation cellular networks.
ETSI EN 301 908-02
Electromagnetic compatibility and Radio Spectrum Matters (ERM) Base Stations (BS) and User Equipment (UE) for
IMT-2000 Third-Generation cellular networks.
Part 2: Harmonized EN for IMT-2000,
CDMA Direct Spread (UTRA FDD) (UE) covering essential requirements of article 3.2 of the R&TTE Directive
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FEDERAL COMMUNICATIONS COMMISSION NOTICE (FCC -- UNITED STATES)
Electronic devices, including computers and wireless modems, generate RF energy incidental to their
intended function and are therefore subject to FCC rules and regulations.
This equipment has been tested to, and found to be within the acceptable limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a residential environment.
This equipment generates radio frequency energy and is designed for use in accordance with the manufacturer’s user
manual. However, there is no guarantee that interference will not occur in any particular installation. If this equipment
causes harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, you are encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and the receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
• Consult the dealer or an experienced radio/television technician for help
This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
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WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF. SUCH ACTION MAY
VOID THE WARRANTY. THE MERLIN PC CARD MODEM OEM IS FACTORY TUNED. NO CUSTOMER CALIBRATION OR
TUNING IS REQUIRED. CONTACT NOVATEL WIRELESS TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING
YOUR WIRELESS COMMUNICATION DEVICE.
FCC CAUTION: Any changes or modification not expressly approved by the party responsible for compliance could void
the user’s authority to operate this equipment.
NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated in conjunction with
any other antenna or transmitter, unless specifically authorized by Novatel Wireless Technologies.
MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are
not expressly approved by Novatel Wireless, Inc. may void your authority to operate the equipment.
7.4 REGULATORY NOTICES
This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves.
FCC Equipment Authorization ID: NBZNRM-U740
Your wireless modem is a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure
limits for radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government.
These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population.
The guidelines are based on standards that were developed by independent scientific organizations through periodic and
thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety
of all persons, regardless of age and health.
The exposure standard for wireless devices including mobile phones and wireless modems uses a unit of measurement
known as the Specific Absorption Rate, or SAR. Tests for SAR are conducted using standard operating positions reviewed
by the FCC with the device under test transmitting at its highest certified power level in all frequency bands. Although the
SAR is determined at the highest certified power level, the actual SAR level of the phone or modem while operating can
be well below the maximum value. This is because the phone or modem is designed to operate at multiple power levels
so as to use only the power required to reach the network. In general, the closer you are to a wireless base station
antenna, the lower the power output.
Before this device is made available for sale to the public, it must be tested and certified to the FCC that it does not
exceed the limit established by the government-adopted requirement for safe exposure. The tests are performed in
positions and locations (for example, at the ear or worn on the body) as required by the FCC for each model.
The FCC has granted an Equipment Authorization for this wireless modem with all reported SAR levels evaluated as in
compliance with the FCC RF exposure guidelines. The highest SAR value for this modem when tested for compliance
against FCC standards was 0.857W/kg
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8 APPENDIX A
8.1 UNLOCKING A SIMLOCKED MODEM WITH MOBILINK
The term SIMLOCK is often used by the industry when a modem/data card is configured for use only with SIMs of
a particular carrier. Technically speaking, when a modem/data card is SIMLOCKED it is actually NETWORK
LOCKED. Carriers usually request specific configurations for the modem/data card, one of which is for the
modem to be SIMLOCKED. An algorithm generates a Mobile Equipment Personalization code (MEP), which de-
activates the mechanism that restricts the modem to SIMs of a particular carrier.
Novatel Wireless cannot, and does not provide the MEP code. Any request for the MEP code configuration must
be made through the carrier from whom the modem or data card was purchased.
If your modem/ data card is SIMLOCKED, and you have obtained the MEP code from your carrier or service
provider, follow the steps below to unlock it.
1. Launch MobiLink . See section "Creating a data session" if necessary.
2. MobiLink will initialize the card, and might ask you for a PIN code. Enter PIN code in the box and click OK.
This code is particular to your SIM and is different from your MEP code. See Figure 47.
FIGURE 47
3. MobiLink will now request the MEP code. Enter MEP code and click OK. See Figure 48.
FIGURE 48
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4. After approximately 30 seconds MobiLink will request that you enter the SIM PIN again. As in step 2 . See
Figure 41 above. Enter PIN code in the box and click OK.
5. After a little while the Modem/data card should start searching for available networks. At this point you
have successfully unlocked the modem/data card.
NOTE: YOU ONLY HAVE TO ENTER THE MEP CODE ONCE AND THE MODEM/DATA CARD WILL BE PERMANENTLY
UNLOCKED.
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9 DOCUMENT CONTROL
REVISION CONTROL
Revision Number Revision History
DRAFT DRAFT
Draft Note Revisit Product Specifications and Safety and Regulations sections.