Novatel Wireless NRM-U520 3G Wireless PC Card Modem User Manual UMTS U520 Rev2

Novatel Wireless, Inc. 3G Wireless PC Card Modem UMTS U520 Rev2

Contents

Users Manual Part I

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MERLIN U520 USER MANUAL
The information contained in this document is subject to change without notice and should not be construed as a
commitment by Novatel Wireless Inc. unless such commitment is expressly given in a covering document.
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1 Getting started ................................................................................................................................................ 4
1.1 Your UMTS account.........................................................................................................................................4
1.2 Your UMTS Merlin ...........................................................................................................................................4
1.3 The UMTS package...........................................................................................................................................4
1.4 Getting started................................................................................................................................................5
1.5 System requirements.......................................................................................................................................5
1.6 Care of your Merlin .........................................................................................................................................5
1.7 Installing MobiLink..........................................................................................................................................7
1.7.1 Windows 2000 Installation.......................................................................................................................7
1.7.2 Windows 2000 detects your UMTS Merlin .................................................................................................9
1.7.3 Windows XP Installation........................................................................................................................11
1.7.4 Windows XP detects your UMTS Merlin...................................................................................................13
2 Mobilink.......................................................................................................................................................... 15
2.1 Starting Mobilink ...........................................................................................................................................15
2.1.1 Main Display Window ............................................................................................................................15
2.1.2 Icon Display Window.............................................................................................................................16
2.1.3 Features...............................................................................................................................................17
2.1.4 Creating a data session .........................................................................................................................18
3 sending and receiving sms messages .......................................................................................................... 23
3.1 What is SMS .................................................................................................................................................23
3.1.1 MobiLink’s SMS Window ........................................................................................................................23
3.1.2 Sending SMS Messages .........................................................................................................................24
3.1.3 Receiving and Reading SMS Messages....................................................................................................25
4 Determine Merlin states................................................................................................................................ 27
5 Troubleshooting............................................................................................................................................. 29
5.1 Cannot install MobiLInk.................................................................................................................................30
5.2 Problem: When I run the MobiLink software, I get the message “No Card Detected”.........................................30
5.3 Problem: When I insert the modem, I get Unknown_PCMCIA_Manufacturer” instead of “Novatel_ Wireless
Merlin_UMTS_Modem ............................................................................................................................................32
5.4 Problem: When I run the MobiLink software, I get the message “SIM not Found – Check Orientation?” ............32
5.5 Problem: Modem cannot read SIM. LED flashing RED....................................................................................32
5.6 Problem: When I run MobiLink software, the Window “searching for network” will be displayed continuously....33
5.7 Problem: Cannot browse the Web.................................................................................................................33
6 Product specification..................................................................................................................................... 37
6.1 Technical specification...................................................................................................................................37
6.2 Environmental specification ...........................................................................................................................37
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7 Safety regulations ......................................................................................................................................... 38
7.1 Wireless communications...............................................................................................................................38
7.2 Safetey hazards ............................................................................................................................................38
7.3 Regulatory notices ........................................................................................................................................39
7.4 RF Exposure/Specific Absorption Rate (SAR) Information.................................................................................40
8 Document control.......................................................................................................................................... 41
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1 GETTING STARTED
In This Section
• Description of Your UMTS Merlin
• The UMTS Package
• System Requirements
• Care of Your UMTS Merlin
• Installing MobiLink on Windows 2000
• Windows 2000 detects your UMTS Merlin
• Installing MobiLink on Windows XP
• Windows XP detects your UMTS Merlin
This section will walk you through how to get started using your UMTS Merlin, including software and driver installation,
inserting the card so Microsoft Windows is able to detect and install the drivers for your UMTS Merlin and setting up a
data session to connect to the Internet.
1.1 YOUR UMTS ACCOUNT
For information about your UMTS account, User Name, Password and Access Point Name; please contact your UMTS
Service Provider.
1.2 YOUR UMTS MERLIN
Your UMTS Merlin is a PC card that fits into the PCMCIA slot (Type II, 5V) of most Windows based laptop computers. The
U520 utilizes the UMTS (Universal Mobile Telecommunications System) Network to connect to the Internet transferring
data at speeds of 384kbps. The Merlin U520 runs on Microsoft Windows 2000 and XP.
The MobiLink software will allow you to control and monitor your connection to the UMTS network. It will also allow you
to send and receive SMS (Short Messaging Service), get online help and has an address book.
1.3 THE UMTS PACKAGE
The UMTS Package includes:
Ø Merlin U520 PC Card
Ø USIM (UMTS Subscriber Identification Module) -- Depending on Service Provider
Ø MobiLink software on installation CD
Ø Quick Start Guide
Ø Storage Case
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1.4 GETTING STARTED
Before you use your UMTS Merlin, you must first:
1. Have an active UMTS account with a UMTS Service Provider
2. Have a properly configured USIM (Provided by the Service Provider) – facilitates permission to use network
3. Install the MobiLink software, located on the installation CD
4. Insert into the PC card slot on your PC for Microsoft Windows to detect and configure the UMTS Merlin U520
5. Launch MobiLink, create a profile if necessary and select the Connect button
IMPORTANT: DO NOT INSERT THE MERLIN INTO THE PC CARD SLOT UNTIL YOU HAVE UNINSTALLED ANY PREVIOUSLY
EXISTING UMTS SOFTWARE FROM YOUR COMPUTER AND INSTALLED THE MOBILINK SOFTWARE.
UNINSTALL INSTRUCTIONS IN TROUBLESHOOTING SECTION. SEE WHEN I RUN THE MOBILINK SOFTWARE, I GET THE MESSAGE
“NO CARD DETECTED”
1.5 SYSTEM REQUIREMENTS
Ø 133 MHz or faster Pentium- compatible
Ø Windows 2000 or XP (Home and Professional)
Ø 64 MB RAM
Ø 16 MB available hard drive space
Ø CD-ROM drive
Ø Type II, PCMCIA slot --- 5V
1.6 CARE OF YOUR MERLIN
Novatel Wireless recommends the following handling guidelines:
Ø Handle with care
Ø Avoid storing your UMTS Merlin in extreme temperatures
Ø Store the card in a dry and clean environment
Ø Avoid spilling any liquid or immersing the card in water
Ø Do not place any labels on the Antenna as this may alter the sensitivity of the antenna
Ø Do not place any labels on the card or the USIM as this may interfere with the PC card slot/SIM slot when
inserting
Ø Do not force the Merlin into the PC card slot
Ø Ensure the edges of the USIM are smooth before inserting into USIM slot
Ø Do not force the SIM into the SIM slot
Ø Do not apply force on the top or bottom of the Merlin
Ø When transporting your laptop, remove the Merlin from the PC card slot
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NOTE: TO REMOVE YOUR MERLIN, YOU MUST CLOSE MOBILINK, THEN STOP THE MERLIN USING THE PC
CARD TRAY ICON LOCATED IN THE BOTTOM-RIGHT CORNER OF YOUR PC. CLICK THE ICON AND
SELECT STOP FROM THE DIALOG BOX. ONCE YOUR CARD HAS BEEN STOPPED, PRESS THE PC CARD EJECT
BUTTON LOCATED ON YOUR PC AND REMOVE THE CARD COMPLETELY FROM THE PC CARD SLOT.
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1.7 INSTALLING MOBILINK
This portion of the guide will instruct you how to install the MobiLink software from the Installation CD
1.7.1 Windows 2000 Installation
1. Insert the installation CD in the CD drive of your PC
2. If the auto-run does not start the application, double-click on the Lucent.exe file on the CD
3. The “Welcome to MobiLink Installation Wizard” window will appear. See Figure 1
FIGURE 1
4. Read the information and click Next
5. The “License Agreement” window will appear next. See Figure 2
FIGURE 2
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6. Read the License Agreement and acknowledge your agreement by selecting “I accept the license agreement”.
Then click Next
7. The “Updating System” window will appear and the software will begin initializing and installing. See Figure 3
FIGURE 3
8. The “MobiLink has been successfully installed” window will appear. See Figure 4
FIGURE 4
9. Click Finish, this completes the installation. Restart your PC.
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1.7.2 Windows 2000 detects your UMTS Merlin
1. Insert the USIM card into the modem. The USIM card is required to connect to the Network.
NOTE: USIM CARD CONTACT POINTS MUST FACE UPWARDS, AND THE ORIENTATION NOTCH MUST BE
POSITIONED AS SHOWN IN THE PICTURE. PLEASE SEE SECTION 1.6 ON USIM CARE AND INSERTION.
2. Insert the modem into the PC card slot of your PC. Windows reads the information from the Modem and installs
drivers for each function of your UMTS Merlin.
The “Novatel_Wireless Merlin_UMTS_Modem” window will appear momentarily, see Figure 5. Then the “Novatel Wireless
UMTS Modem Parent” window will appear. See Figure 6
FIGURE 5
FIGURE 6
MODEM CASE (TOP
SIDE)
PCMCIA
CONNECTOR
LED
ANTENNA
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After the Novatel Wireless Parent driver is installed, a “multifunction device” driver will be installed. Additional drivers
installed, are the Novatel Wireless Modem Primary Port and the Novatel Wireless Secondary Port. See Figure 7, 8, 9, and
10.
FIGURE 7
FIGURE 8
FIGURE 9
FIGURE 10
Windows has now detected and installed the drivers for your UMTS Merlin. Proceed to Section 2.
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1.7.3 Windows XP Installation
1. If the auto-run does not launch the application, double-click on the Lucent.exe file on the installation CD.
2. The “Welcome to MobiLink Installation Wizard” window will appear. See Figure 11
FIGURE 11
3. Read the information on the window and click Next
4. The “License Agreement” window will appear, see Figure 12. Read the License Agreement and acknowledge your
agreement by selecting “I accept the license agreement”. Then click Next
FIGURE 12
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5. The “Updating System” window will appear and the software will start initializing and installing. See Figure 13
FIGURE 13
6. The “MobiLink has been successfully installed” window will appear after approximately 30 seconds. See Figure 14
FIGURE 14
7. Click Finish to complete the installation. Restart your PC.
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1.7.4 Windows XP detects your UMTS Merlin
1. Insert the USIM card into the modem. This is only required to connect to the Network
NOTE: USIM CARD CONTACT POINTS MUST FACE UPWARDS, AND THE ORIENTATION NOTCH MUST BE
POSITIONED AS SHOWN IN THE PICTURE. (SEE PICTURE IN SECTION 1.7.2). PLEASE SEE SECTION 1.1.6
ON USIM CARE AND INSERTION.
2. Insert the modem into the PC card slot of your PC. Windows reads the information from the Modem and
connects drivers for each function of your UMTS Merlin. You will see a sequence of callouts near the bottom right
of your computer screen, as windows connects all drivers for your UMTS Merlin. See Figure 15 through Figure 21
FIGURE 15
FIGURE 16
FIGURE 17
FIGURE 18
CALLOUT
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FIGURE 19
FIGURE 20
FIGURE 21
Windows has now detected and installed the drivers for your UMTS Merlin. Proceed to Section 2
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2 MOBILINK
In This Section
• Starting MobiLink
• MobiLink’s Main Window
• Using MobiLink to connect to and disconnect from the Network
• MobiLink’s features
• Create a data session with MobiLink
This section will describe how to use Novatel’s Connection Manager MobiLink, to connect to and disconnect from the
Network along with the various functions associated with the buttons and the menu.
2.1 STARTING MOBILINK
To start MobiLink double-click on the MobiLink icon , located on your desktop.
2.1.1 Main Display Window
Icon Display
Window
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Connect/Disconnect Button: Connects you to the network. Will change to Disconnect after Connected
Signal Strength Indicator Black rectangular bars at right window. Active when in UMTS coverage
Web Browser Icon: Launches Internet Explorer. Becomes active after connected to
network
SMS Client Icon: Launches SMS Client. Becomes active after attached to network.
Address Book Icon: Launches an address book
Help Icon: Launches online help
Menu Button: Displays various features of MobiLink
Open/Close Profile Manager
Button Clicking this button will open or close the Profile Manager Screen.
This button will only appear once attached.
Minimize Button: Clicking this button shall cause the connection manager to shrink to
the task bar.
Shrink Button: Clicking this button shall cause the connection manager to change
forms to a minimized view that displays only the key parameters.
Enlarge Button: Clicking this button shall change the main display to the standard
view.
Close Button: Clicking this button shall close the window and exit the application.
2.1.2 Icon Display Window
: Indicates Roaming
: Data Session in process
: Dormant. Physical Channel released due to traffic requirements. (May
not be applicable for all mobile applications)
: SMS is available
: SIM Locked
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2.1.3 Features
Click on the Menu Button will display various features of MobiLink.
Configuration Button displays:
General Tab: Customizes MobiLink’s Window and launch settings
User Interface Tab: Sets language and sound preferences
Network Tab: Automatic setting will connect to the available UMTS network.
Settings Tab: Profile preferences (i.e Always use default)
SIM Lock (Lock SIM)
Properties Button Displays:
Firmware Version: This is software programmed in the modem
IMEI: A unique number that identifies your modem on the network
Mobile Number: SIM Number (a numeric number)
Manufacturer: Novatel Wireless
Modem Type: Merlin UMTS
About Button Displays: MobiLink’s version
Web Update Button Launches a wizard to check the Internet for updates to MobiLink
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2.1.4 Creating a data session
NOTE: PLEASE ENSURE YOU HAVE AN ACTIVE UMTS DATA ACCOUNT WITH A UMTS SERVICE PROVIDER,
THE USIM MUST BE ENA BLED FOR UMTS AND SMS AS REQUIRED.
1. Double-click on the MobiLink icon , located on your desktop. Figure 23 will appear momentarily.
FIGURE 23
2. The MobiLink software will then initialize your UMTS Merlin. See Figure 24
FIGURE 24
3. You will then be prompted for a SIM PIN code (provided by your Service Provider). See Figure 25
NOTE: IF YOU ARE NOT PROMPTED FOR A SIM CODE, CONTINUE TO STEP 4.
FIGURE 25
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NOTE: IF YOU ENTER THE SIM PIN CODE INCORRECTLY 3 TIMES, YOU WILL HAVE TO CONTA CT YOUR
SERVICE PROVIDER AND OBTAIN A PUK CODE. SEE FIGURE 26
FIGURE 26
4. Your UMTS Merlin will then search for a UMTS network. See Figure 27
FIGURE 27
5. Depending on your predefined settings, MobiLink will use a default profile to attach to the UMTS Network or
MobiLink may prompt you to select or create a profile. See Figure 28.
NOTE: IF A PROFILE EXITS AND MOBILINK WAS SET UP TO USE IT (I.E ALWAYS USE DEFA ULT PROFILE
SETTING LOCATED IN MENU) THEN YOU WILL ATTACH TO THE NETWORK (INDICATED BY READY). GO TO
STEP 8 AND CLICK ON CONNECT.
NOTE: BEFORE PROCEEDING TO THE NEXT STEP, YOU WILL NEED TO CREATE A PROFILE IF IT IS THE
FIRST TIME THAT YOU ARE CONNECTING TO THE UMTS NETWORK, OR IF A PROFILE HAS NOT BEEN
CREATED FOR YOU BY THE YOUR SERVICE PROVIDER. THE PROFILE WILL INCLUDE THE FOLLOWING
WHICH WILL BE PROVIDED TO YOU BY YOUR SERVICE PROVIDER.
• Profile Name – Your Name of choice
• User Name – If required – (Will be provided by your Service Provider)
• Password – If required (Will be provided by your Service Provider)
• APN (Access Point Name) – (Will be provided by your Service Provider)
NOTE: THE NAMES CONTAINED IN THE FIGURES BELOW ARE FOR DEMONSTRATION PURPOSES ONLY
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6. Click the New button to create a new profile. See Figure 28
FIGURE 28
7. The Profile Wizard window will be displayed. Please enter the appropriate information requested by the wizard to
finish creating your profile. Click the down arrow button to continue until you are prompted to save the profile.
Down Arrow
Button
Cancel Button
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8. After saving your profile, select it and click on the CONNECT button. See Figure 29
FIGURE 29
9. While connecting you will see Figure 30
FIGURE 30
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10. Once connected to the network you will see Figure 31
FIGURE 31
11. To disconnect from the network click on the DISCONNECT button. See Figure 32
FIGURE 32

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