Novatel Wireless NVWMC730 USB Modem User Manual
Novatel Wireless Inc USB Modem
User Manual
User Guide
MIFI® 4G LTE GLOBAL
MODEM USB730L
©2017 Verizon Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and
should not be construed as a commitment by Verizon Wireless, Inc.
Patents and Licenses
Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents.
Software License
Proprietary Rights Provisions:
The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers.
Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel
Wireless and/or Novatel Wireless’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software
drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable
number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access
to the software drivers to any person for any purpose other than processing the internal data for the intended use of the
software drivers.
U.S. Government Restricted Rights Clause:
The software drivers are classied as “Commercial Computing device Software” and the U.S. Government is acquiring only
“Restricted Rights” in the software drivers and their Documentation.
U.S. Government Export Administration Act Compliance Clause:
It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where
such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the
laws of any other country.
Trademarks and Service Marks
Verizon Wireless is a trademark of Verizon Wireless, Inc., and the other trademarks, logos, and service marks (collectively the
“Trademarks”) used in this user manual are the property of Verizon Wireless or their respective owners. Nothing contained in
this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Verizon
Wireless or any other Trademark displayed in this user manual without the written permission of Verizon Wireless or its
respective owners.
• Novatel Wireless, and the Novatel Wireless logo are trademarks of Novatel Wireless, Inc.
• Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft® Corporation in the United States
and/or other countries.
• Apple® and Mac® are registered trademarks of Apple, Inc., registered in the U.S. and other countries.
• LTE™ is a trademark of ETSI.
The names of actual companies and products mentioned in this user manual may be the trademarks of their respective
owners.
Novatel Wireless Revision History
Part Number Revision Description Date
90029455 R1 FCC release 04/07/2017
FCC ID: PKRNVWMC730
IC ID: 3229B-MC730
PN: 90029455 FCC UG USB730L VZW 07Apr2017
Please visit www.verizonwireless.com for the latest information about your device.
Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Package Contents ....................................................................... 2
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Components ................................................................................ 3
Status & Data Used Indicators ............................................................ 4
Caring for Your Device ....................................................................... 5
Using the MiFi USB730L ................................................. 6
Using the MiFi USB730L Modem for the First Time ............................................ 7
Inserting and Connecting Your Device ....................................................... 8
Properly Insert the Device in Your Computer ............................................. 8
Connecting to the Network and the Internet ............................................. 9
Properly Remove the Device from Your Computer .......................................11
MiFi Web User Interface (UI). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Home ..................................................................................13
Navigation Panel .......................................................................14
Data Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Settings ....................................................................................16
Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
SIM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Software Update .......................................................................20
Advanced ..............................................................................21
GPS ........................................................................................25
Messages ..................................................................................27
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Internet Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Device Info .............................................................................32
Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Troubleshooting Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Help .......................................................................................40
Account & Tools ............................................................................41
My Verizon Wireless. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Coverage Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Help & Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Data Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Trip Planner ............................................................................47
Attend a Wireless Workshop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Community Forums ....................................................................50
Device Support Page & User Guide ......................................................50
Using the Optional Dashboard Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Setup on Your PC .......................................................................51
Dashboard Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Setup on Your Mac. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Dashboard Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Install a 4G LTE SIM Card ....................................................................63
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Technical Support ..........................................................................68
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Data Technical Support .................................................................68
Product Specications and Regulatory Information ...................... 69
Product Specications ......................................................................70
General ................................................................................70
Technology/Bands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Regulatory Statements .....................................................................71
Federal Communications Commission Notice (FCC – United States) ..................71
Wireless Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Limited Warranty and Liability ..............................................................75
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Overview
Components
Caring for Your Device
Getting Started
1
2
Overview
Congratulations on purchasing the MiFi 4G LTE Global USB Modem USB730L for 4G LTE Mobile
Broadband service.
This 4G LTE USB modem enables you to connect at high speeds to the Internet, your corporate
Intranet, and access your email while you’re away from the oce.
Package Contents
The MiFi 4G LTE Global USB Modem USB730L package includes:
•MiFi 4G LTE Global USB Modem USB730L
NOTE The MiFi 4G LTE Global USB Modem USB730L is not a handheld device.
•Literature Kit containing:
•Quick Reference Guide
•Global Support Brochure
•Product Safety & Warranty Brochure
System Requirements
•Supported operating systems
•Windows® 7 or 8
•Mac OS® 10.5 or higher
•USB port: Type A, v2.0 or higher
•Supported browsers:
• Microsoft Internet Explorer 9 or higher
•Mozille Firefox 3.6 or higher
•Google Chrome 9 or higher
•Apple Safari 5 or higher
•Opera 9 or higher
•Verizon Wireless data plan
3
Components
➊ Status LED indicator — indicates the network and trac status; it also indicates when there
is no SIM or a SIM error, and when a software update is in progress. (See Package Contents
on page 2.)
➋ Data Used LED indicator — indicates data usage from less than 80% to 100% or greater; it
also indicates when data usage information is not available.
➌ USB Connector — connects to your computer through a type A USB port.
➍ USB Connector Pivot— allows the USB Connector to rotate, making it easier to connect to
computers.
➎ USB Folding Hinge — folds the USB Connector into your MiFi USB730L Modem, and allows
the USB Connector to be extended and plugged into your computer. (See Properly Insert the
Device in Your Computer on page 8.)
➏ Back Panel (removable) — covers the 4G LTE SIM card slot. Press gently on the cover with
your thumb and slide the panel o. The manual reset button can be found under this panel.
➐ 4G LTE SIM Card Slot — inside under the back panel, insert the 4G LTE SIM card into the
spring-loaded SIM card slot (under the back panel - not shown). (See Install the 4G LTE SIM
Card on page 8.)
2
1
3
4
5
6
7(inside under cover)
4
Status & Data Used Indicators
The LED indicates the modem status.
Status LED Color Status Description
WHEN NOT CONNECTED
Red Solid No network available.
White Solid No SIM or SIM error.
WHEN CONNECTED
Green Solid
Blinking
Device ready to use.
Home network.
No network activity.
NOTE While starting up, the Status LED will illuminate
solid amber, then flash amber and green.
Home network available. Network activity.
Amber Solid
Blinking
Roaming network available.
No network activity.
Roaming.
Network activity.
White Blinking SW Update in progress.
Data Used
OFF Data Usage information is not available.
Green Solid Data Usage: < 80%.
Amber Solid Data Usage: 80-89%.
Red Solid
Blinking
Data Usage: 90-99%
Data Usage: 100% or greater
5
Caring for Your Device
Like any electronic device, the modem must be handled with care to ensure reliable operation.
Verizon Wireless recommends the following guidelines:
•Protect the device from liquids, dust, and excessive temperatures.
•Do not apply adhesive labels to the device; they might cause the device to overheat or alter
antenna performance.
•The USB connector should plug easily into your computer’s standard type A USB port.
Forcing the device into a port might damage the connector.
•Remove the device from your computer before transporting it.
•Store the device in a safe place when not in use.
Using the MiFi USB730L Modem for the First Time
Inserting and Connecting Your Device
Using the Optional Dashboard Application
Using the MiFi USB730L
2
7
Using the MiFi USB730L Modem for the First Time
IMPORTANT Do not connect the device to a USB hub, as it might not provide sucient
power.
See the Quick Reference Guide included in the box.
To get started, follow these steps.
➊ Conrm your computer meets the minimum system requirements. (See System
Requirements on page 2.)
➋ Your MiFi USB730L Modem comes with a SIM card pre-installed. Should you need to swap
out your SIM, follow the instructions for installing an activated 4G LTE SIM Card. (See Install
the 4G LTE SIM Card on page 64.)
➌ Connect the MiFi USB730L Modem to your computer. (See Properly Insert the Device in Your
Computer on page 8.) For computers running Windows® 7, Windows 8, or Mac OS 10.5 of
higher, the USB drivers will install automatically.
➍ Connect to the Internet. (See Connecting to the Network and the Internet on page 9.)
IMPORTANT The device requires an activated 4G LTE SIM with Verizon Wireless to function.
8
Inserting and Connecting Your Device
Properly Insert the Device in Your Computer
Open the USB connector
➊ Use your thumb to gently ip open the USB connector on your USB modem. Be sure to
avoid over-extending the USB connector past its resistance point. Avoid opening the USB
connector with metal objects as this might damage the pins.
To properly insert the device
➋ Hold the device along the side edges and gently insert it into your computer’s USB port. On
most computers, insert the MiFi USB730L with the label facing up. It should t easily into the
port. Some computers might orient the USB port so the device label faces down or sideways.
Do not force the device into the port as this might damage both the device and the port.
➌ Position the modem as indicated in the following illustrations to maintain SAR compliance
and to ensure proper performance. This modem has been designed and tested to meet
SAR compliance as outlined by the FCC. If the modem is connected to USB ports other than
those shown, ensure that the device maintains a separation distance of at least 5 mm.
IMPORTANT The device must be positioned at 120° for optimal functionality. Failure to
maintain a position between the normal operating range of 110° - 130° will cause the device to
stop functioning.
NOTE If you are having difficulty inserting the device into your computer’s USB port, verify that you are
inserting the device in the correct orientation and that you are using a Type A USB port. While
starting up, the Status LED will illuminate solid amber, then flash amber and green.
FPO
9
Connecting to the Network and the Internet
Getting started with your new wireless MiFi 4G LTE Global USB Modem USB730L is simple. Insert
the modem into the USB Port, open the computer’s web browser, type http://my.usb or 192.168.1.1 in
the browser’s address line and then press Enter. You are now connected to the Internet and the MiFi
USB730L Web UI home page.
IMPORTANT Installation must be performed within a 4G Mobile Broadband and/or Mobile
Broadband coverage area.
➊ When you access the MiFi USB730L Web UI for the rst time, you must designate the
preferred connection method for your MiFi USB730L Modem:
Welcome to your MiFi USB730L - Connection Preferences
➋ To set your connection preference, select one of the following options:
•Auto-connect - Automatically connect to the network when you insert the MiFi USB730L
into your device.
• Auto-connect if not roaming - Automatically connect to the network when you insert the
MiFi USB730L into your device only if it is not roaming.
•Manual Connection - Manually connect to the network when you insert the MiFi USB730L
into your device. To manually connect to the network, you must use the Connect/
Disconnect button on the MiFi USB730L.
FPO
10
➌ Click Save Changes to save the connection preference settings.
Connection Preferences - Save Changes
➍ Click OK to accept and nalize the connection preference settings.
Connection Preferences - Changes Saved
FPO
FPO
11
Properly Remove the Device from Your Computer
IMPORTANT Be sure to disconnect from the network and quit the MiFi Web UI before you
remove the device from your computer. Disconnecting from the network and quitting the
software avoids potential problems such as automatic shutdown or screen freezing.
Windows
The USB730L Modem’s USB technology allows you to safely remove the device at any time when
you are not connected to the network.
➊ End your Mobile Broadband session by selecting Disconnect from the MiFi Web UI.
➋ Exit and close the MiFi Web UI.
➌ Gently grip the MiFi USB730L Modem on both sides and pull straight out to avoid damaging
the USB connectors.
Mac OS X
➊ End your Mobile Broadband session by clicking Disconnect in the MiFi Web UI. home page
➋ Exit and close the MiFi Web UI.
➌ Click the eject icon to the right of the USB730L Modem icon in the left column of the Finder
window to eject the device.
➍ Gently grip the USB730L Modem on both sides and pull straight out to avoid damaging the
USB connectors.
12
MiFi Web User Interface (UI)
The MiFi Web User Interface allows you to manage, monitor and customize your wireless network
activity through an easy-to-use web interface. You’ll also be able to:
•Time your network sessions
•View your usage history
•Update your software to the latest version
•Connect to Verizon Wireless for product and account information
•Receive help and support
13
Home
MiFi USB730L Home allows you to quickly access commonly used links and all available menu
options for your MiFi USB730L Modem. It contains the following quick link menu options.
•Navigation Panel (See Navigation Panel on page 14.)
•Account & Tools (See Account & Tools on page 41.)
•Help & Support (See Help & Support on page 45.)
MiFi USB730L Web UI Home
NOTE The next time you sign in to MiFi USB730L Settings, you will need to use the new password.
MiFi USB730L Home displays the following session connection information:
•Network status — Indicates your current network connection status (Connected,
Disconnect). Click Disconnect if you are currently connected to the network and wish to
disconnect.
•Session Time — The total amount of time connected to the network during this current
session.
•Session Data — The total amount of data received from, and transmitted to the network
during this current session.
•You have a new message - This notication displays when you have a new message. To view
messages, click View Message to access the Messages page. (See Messages on page 27.)
FPO
14
Navigation Panel
The Navigation Panel allows you to quickly access commonly used links for your MiFi USB730L
Modem. It contains the following quick link menu options:
•Data Usage (See Data Usage on page 16.)
•Settings (See Settings on page 16.)
•GPS (See GPS on page 25.)
•Messages (See Messages on page 27.)
•About (See About on page 30.)
•Help (See Help on page 40.)
MiFi USB730L Web UI Home - Navigation Panel
FPO
15
Data Usage
The Data Usage page allows you to obtain your current estimated data usage, and to access
Account & Tools. Click Data Usage on the Menu panel to display the Data Usage page and access
information specic to your particular plan.
MiFi USB730L Data Usage
NOTE Roaming charges or roaming minutes may not be included in your estimate. Credits and
adjustments to your account may not appear until your next billing statement, and may not be
reflected in your current balance. Payments are applied to your account on the same day they are
made.
FPO
16
Settings
The MiFi USB730L Settings page allows you to make administration password and preference
changes; obtain software update information; backup and restore les to your MiFi USB730L
Modem; and set GPS preferences. The MiFi USB730L Settings page contains the following sections:
•Networks (See Networks on page 17.)
•SIM (See SIM on page 19.)
•Software Update (See Software Update on page 20.)
•Advanced (See Advanced on page 21.)
17
Networks
The Networks page contains the following sections:
•Connection Preference — Allows you to turn o cellular data to prevent all internet trac
from using the MiFi USB730L Modem mobile broadband connection.
•Preferred Network Technology — Allows you to select the network technologies that will be
used. The choices are Global, LTE only, CDMA only, and LTE/UMTS/GSM.
•Manual Selection — On GSM/UMTS/HSPA networks, use this feature to specify the network
to use.
NOTE This option is not available on other types of networks.
•Show More Options — Click to display or change the following:
•4G LTE APN — Displays the network carrier APN
•GSM/UMTS/HSPA APN — Use only when a non-Verizon SIM is inserted.
•Save Changes — Use to activate and save new settings.
MiFi USB730L Settings - Networks
FPO
18
To change your connection preference:
➊ Select one of the following options:
•Auto-connect - Automatically connect to the network when you insert the MiFi USB730L
into your device.
• Auto-connect if not roaming - Automatically connect to the network when you insert the
MiFi USB730L into your device only if it is not roaming.
•Manual Connection - Manually connect to the network when you insert the MiFi USB730L
into your device. To manually connect to the network, you must use the Connect/
Disconnect button on the MiFi USB730L Web User Interface.
➋ Click Confirm on the Conrm warning pop-up window.
NOTE All internet connections will be immediately terminated when you click Confirm.
➌ Click Save Changes to accept and nalize the new Connection Preference settings.
To change your preferred network technology:
➊ Select the desired network technology from the dropdown menu. Choose from Global, LTE/
CDMA, and GSM/UMTS.
➋ Click Save Changes to accept and nalize the revised preferred network setting.
The MiFi USB730L automatically selects the best network to use when using GSM/UMTS. To
manually select another network:
➊ Click Select Network
➋ Click Scan for Networks when the Manual Network Selection page appears.
➌ Click Confirm on the Conrm warning pop-up window.
NOTE Any existing network connections will be terminated when you click Confirm after the network
scanning process completes.
➍ When the Available Networks display, click Select to make your manual network selection.
To display or change the Networks Advanced Settings:
➊ Click Show More Options. The 4G LTE APN displays the pre-congured APN and should not
be changed unless you have a corporate account with your own APN.
➋ If you are using a non-Verizon SIM, enter the APN in the GSM/UMTS/HSPA APN eld.
➌ Click Save Changes to accept and nalize all settings.
19
SIM
The SIM page provides settings and information about the MiFi USB730L Modem’s Subscriber
Identity Module (SIM) card. The SIM card inside your MiFi USB730L Modem can be locked with a
PIN code for additional security. If locked, the PIN code must be entered before the MiFi USB730L
Modem can connect to the Internet. The SIM page has the following sections:
•SIM PIN Lock feature — Indicates whether or not the PIN lock feature is in use. If ON, the PIN
lock has been turned on, and the SIM PIN must be entered in order to connect to the mobile
network. If OFF, the PIN lock feature is not turned on, and the SIM PIN is not required.
•SIM Status — Indicates the current status of the SIM card. Possible values include:
•Ready — This is the normal state. The SIM PIN is not used.
•PIN Locked — The SIM PIN must be entered before you can use the mobile network.
•PUK Locked — The PUK for the SIM must be entered in order to continue. The PUK can be
obtained from your service provider.
•Unlocked — The SIM PIN is needed, but has already been entered.
•No SIM — No SIM was detected. If you do have a SIM, check that it is inserted correctly.
•SIM Error — A SIM was detected, but it did not respond as expected, and cannot be used.
•Desired Action — Allows you to turn the PIN lock feature ON/OFF.
•Enter current PIN — Type the desired PIN in the Enter current PIN eld. The default PIN is
1111.
•Save Changes — Use to activate and save new settings.
MiFi USB730L Settings - SIM
IMPORTANT Entering an incorrect PIN will lock the SIM. The default PIN is 1111.
FPO
20
Software Update
The Software Update page contains the following sections:
•Current software version— Displays information for the current software version, date of last
check for updates and the number of updates currently available.
•Checked for update — Displays the date of the last software update. Never is listed if you
have never checked for an update.
•Update status — Displays the software update history.
To check for software updates, click Check for Update.
MiFi USB730L Settings - Software Update
FPO
21
Advanced
The Advanced page allows you to change the MiFi USB730L Modem advanced settings. The
Advanced page provides Admin Password and Preferences settings, as well as an option to restore
your device to factory default settings.
IMPORTANT! Changing the MiFi USB730L Modem’s Advanced settings can adversely aect
stability, performance and security of the MiFi USB730L Modem.
MiFi USB730L Settings - Advanced Settings Warning
Click Continue on the Advanced page to access Advanced page options.
FPO
22
Change MiFi USB730L Web UI Admin Password
Clicking on Turn on password protection enables password protection in the MiFi USB730L. Use the
remainder of the Admin Password section of the Advanced page to change the Admin Password.
This is the password you use to Sign In to Settings.
To change the Admin Password used to sign In to your MiFi USB730L Modem:
➊ Enter your current Admin password in the Current Admin Password box. The default Admin
password is admin.
MiFi USB730L Settings - Change Admin Password
➋ Enter your new password in the New Admin Password box.
➌ Re-enter your new password in the Confirm new Admin password box.
➍ Select a security question from the Select security question drop down menu.
➎ Enter the answer to the selected security question in the Answer Security Question eld.
FPO
23
MiFi USB730L Settings - Answer Security Question
➏ Click Save Changes to accept and nalize all settings.
➐ Click Confirm on the Conrm warning pop-up window.
NOTE The MiFi USB730L will restart when you click Confirm.
➑ A message displays conrming that your password has been changed.
NOTE The next time you sign in to MiFi USB730L Settings, you will need to use the new password.
FPO
24
Set Preferences
Use the Preferences section of the Advanced page to set password protection, hardware and local IP
address preferences for your MiFi USB730L Modem.
To set password protection, hardware and local IP address preferences for your MiFi USB730L
Modem:
➊ Click Include all Settings pages in password protection if you wish to enable password
protection for all Settings pages.
MiFi USB730L Settings - Answer Security Question
➋ Click Include GPS page in password protection if you wish to enable password protection for
the GPS page (See GPS on page 25.)
➌ Click Turn off LEDs if you wish to turn o all LED indicators on your MiFi USB730L Modem.
➍ Click Turn off hardware reset button if you wish to turn o the hardware reset button on
your MiFi USB730L Modem.
➎ Click Save Changes to accept and nalize all settings.
➏ Click Confirm on the Conrm warning pop-up window.
NOTE The MiFi USB730L will restart when you click Confirm.`
FPO
25
GPS
Clicking on GPS will take you to the GPS page where you can congure the GPS settings for your
MiFi USB730L Modem.
To congure your MiFi USB730L Modem GPS settings:
➊ Slide the ON/OFF button to ON to activate the MiFi USB730L location services and display
the GPS Agreement.
MiFi USB730L Settings - GPS
➋ To proceed, click Confirm after reading and agreeing to the GPS Agreement.
MiFi USB730L Settings - GPS Agreement
FPO
FPO
26
➌ NMEA is a standard method of providing a GPS data stream in Windows and other
computing platforms. If this check box is selected, when connected via a USB cable, a NMEA
(serial) port is available to applications that can use a NMEA stream. To use GPS over Wi-Fi
(NMEA), click Download GPS Over Wi-Fi Drivers at the bottom of the page to download and
install the drivers.
GPS - Download GPS Over Wi-Fi Drivers
➍ Click Save Changes.
FPO
27
Messages
The Messages page displays all existing Verizon system messages, and allows you to delete
messages individually or all messages at one time. Unread messages are marked with a green
message icon .
MiFi USB730L Messages
FPO
28
To delete existing messages:
➊ To delete one message at a time, click the trash can icon for each message you want to
delete.
MiFi USB730L Messages - Delete
➋ To delete all messages at one time, click Delete All Messages at the bottom of the page.
MiFi USB730L Messages - Delete All
FPO
FPO
29
➌ To delete all messages, click Confirm when the conrmation dialog displays:
MiFi USB730L Messages - Deletion Conrmation
➍ After clicking Confirm, the previously displayed messages no longer display in the Messages
page.
MiFi USB730L Messages - After Mass Deletion
FPO
FPO
30
About
The About page allows you to view detailed information about the MiFi USB730L Modem internet
status, device specic information, diagnostics and troubleshooting logs. The About page contains
the following sections:
•Internet Status (See Internet Status on page 30.)
•Device Info (See Device Info on page 32.)
•Diagnostics (See Diagnostics on page 33.)
•Troubleshooting Logs (See Troubleshooting Logs on page 37.)
Internet Status
The Internet Status page shows MiFi USB730L Modem settings and status and contains the
following sections:
•Status (See Status on page 31.)
•IPv4 (See IPv4 on page 31.)
•IPv6 (See IPv6 on page 31.)
•View Internet Sessions (See View Internet Sessions on page 31.)
About MiFi USB730L - Internet Status
FPO
31
Status
The Status section has the following settings:
•Status — The status of the Internet connection, usually Connected or Disconnected.
•Network name — The name of the network to which the MiFi USB730L Modem is currently
connected.
•Technology — The type of technology used to connect to the Internet.
•Roaming - Indicates if the MiFi USB730L is currently using a roaming network.
•Time connected — How long the MiFi USB730L Modem has been connected to the network.
•Received — The amount of data received from the network.
•Transmitted — The total amount of data received from and sent to the network.
IPv4
The IPv4 section has the following settings:
•IP Address — The IP address for the MiFi USB730L Modem.
•Mask — The subnet mask network setting for the MiFi USB730L Modem. The default value
255.255.255.0 is standard for small (class “C”) networks. If you change the LAN IP Address,
ensure you use the correct Subnet Mask for the IP address range containing the LAN IP
address.
•Gateway — The address of the server used to access the Internet.
•DNS — The address of the Domain Name Server (DNS).
IPv6
The IPv6 section has the following setting:
•IP address — The IP address for the MiFi USB730L Modem.
View Internet Sessions
To view Internet session connection history for the MiFi USB730L Modem:
•Click View Internet Sessions; the following message displays:
FPO
32
Device Info
The Device Info page contains detailed information about the MiFi USB730L Modem. The Info page
contains the following sections:
•Manufacturer — The manufacturer of the MiFi USB730L.
•Model — The model number or name of the MiFi USB730L.
•Software version — The current MiFi USB730L software version.
•Configuration version — The MiFi USB730L operating system (OS), including its
components, version.
Click Show Software Components to display the following device information:
•Modem FW version — The current modem rmware version.
•Web UI version — The web user interface version.
•PRI version — The conguration version currently applied to the MiFi USB730L.
Click Hide Software Components to hide device information:
About MiFi USB730L - Device Info
FPO
33
Diagnostics
The Diagnostics page shows information about the MiFi USB730L rmware and other system-level
information. You can also view the system log. This page is used mostly for troubleshooting and is
not required for normal operation. The Diagnostics page contains the following sections:
•Modem (See Modem on page 34.)
•4G LTE Network (See 4G LTE Network on page 35.)
•GSM/UMTS/HSPA Network (See GSM/UMTS/HSPA Network on page 35.)
•3G Network (eHRPD/EVDO/1xRTT) (See 3G Network (eHRPD/EVDO/1xRTT) on page 36.)
About MiFi USB730L - Diagnostics
FPO
34
Modem
The Modem section has the following options:
•Phone number (MDN) — The Phone Number or Mobile Directory Number (MDN) is used by
the mobile data network to identify this particular data service.
•MEID — The Mobile Equipment Identier (MEID) is used by the mobile data network to
identify this particular modem.
•IMEI — The International Mobile Equipment Identity (IMEI) number for the MiFi USB730L.
•IMEISV — The International Mobile Equipment Identity (IMEI) combined with an approval
number for the MiFi USB730L.
•FW version — The modem rmware version.
•SIM status — Status of the SIM card. If the SIM card is missing, or this eld indicates some
form of SIM error, the MiFi USB730L will not be able to connect to the mobile network.
•ICCID — The ID number assigned to the SIM Card.
•MIN (MSID) — The Mobile Identication Number (MIN) or Mobile Station ID (MSID) is the
number associated with the home service provider and the wireless phone number.
•ESN — The Electronic Serial Number, which is either blank or a pseudo-ESN which is not
guaranteed to be unique for devices that use an MEID.
•Home SID — System identier for the home network.
•ERI version — The Enhanced Roaming Indicator version that is currently installed.
•PRL version — The version of the Preferred Roaming List (PRL), which tells the modem which
non-home carrier towers should provide roaming coverage.
About MiFi USB730L Diagnostics - Modem
FPO
35
4G LTE Network
The 4G LTE Network section has the following options:
•Status — Status of the network (Disabled, Not available, or Available).
•Network operator — The vendor that currently provides wireless access.
•Signal strength — Indicates the signal strength for LTE.
•SNR — A measure of signal quality; the higher the number the better the signal.
•Band — Band number being used in the 4G LTE network.
•Roaming — Indicates if roaming is currently being used.
About MiFi USB730L Diagnostics - 4G LTE Network
GSM/UMTS/HSPA Network
The GSM/UMTS/HSPA Network section has the following options:
•Status — Status of the network (Disabled, Not available, or Available).
•Network operator — The vendor that currently provides wireless access.
•Technology — The current technology in use for the GSM/WCDMA/HSPA network.
Possible values, from slowest to fastest are GPRS, EDGE, UMTS, HSDPA, HSUPA, HSPA+,
and HSPA+ DC.
•PLMN ID — The name and/or ID of the Public Land Mobile Network.
•Cell ID — The value identies the cell tower currently in use.
•RSSI — Indicates the RSSI for the GSM/UMTS/HSPA signal. RSSI is a measure of signal
strength in decibels, relative to one milliwatt.
•Roaming — Indicates if the current connection is a roaming connection.
About MiFi USB730L Diagnostics - GSM/UMTS/HSPA Network
FPO
FPO
36
3G Network (eHRPD/EVDO/1xRTT)
The 3G Network (eHRPD/EVDO/1xRTT) section has the following options:
•Status — Status of the network (Disabled, Not available, or Available).
•Field Test — This function is not available for the MiFi USB730L Modem.
•Network operator — The vendor that currently provides wireless access.
•RSSI (1x) — Indicates the RSSI for the 1xRTT signal.
•RSSI (EVDO) — Indicates the signal strength for the EVDO/eHRPD signal.
•Technology — The type of technology used to connect to the Internet.
•Ec/Io — A measure of how clean the signal is, and is a type of signal-to-noise ratio.
•SID — System identier for the network.
•Roaming — Indicates if the current connection is a roaming connection.
About MiFi USB730L Diagnostics - 3G Network
FPO
37
Troubleshooting Logs
The Troubleshooting Logs page allows you to turn logs ON/OFF, and to delete system logs.
NOTE Logs record various operations and are used for troubleshooting and are not needed for normal MiFi
USB730L Modem operation.
About MiFi USB730L Troubleshooting Logs
Turn on Logs
To turn on system logs:
➊ Select the checkbox next to Turn on logs.
About MiFi USB730L Logs - Turn On
➋ Click Save Changes.
About MiFi USB730L Logs - Save Changes
FPO
FPO
FPO
38
Turn Off Logs
To turn o system logs:
➊ Clear the checkbox next to Turn on logs.
About MiFi USB730L Logs - Turn O
➋ Click Save Changes.
About MiFi USB730L Logs - Save Changes
Delete System Log
To delete a system log:
➊ Select the checkbox next to Turn on logs.
About MiFi USB730L Logs - Turn On
FPO
FPO
FPO
39
➋ Select the appropriate time period for the deletion of system logs from the dropdown menu
next to Delete system log. The choices are after 1 - 4 days. If the system log is full, then the
oldest data is discarded, regardless of this setting.
About MiFi USB730L Logs - Set Delete System Log
➌ Click Save Changes.
FPO
40
Help
The Help page has the following options:
•FAQ — Contains links to answers for Frequently Asked Questions, as well as directions about
the operation and use of the MiFi USB730L Modem.
•Support — Contains Quick Links and Self Service Support sections with links to the same
options available in Account & Tools (See Account & Tools on page 41.) and Help & Support
(See Help & Support on page 45.).
MiFi USB730L - Help Page
FPO
41
Account & Tools
The Account & Tools menu contains the following options:
•My Verizon Wireless (See My Verizon Wireless on page 42.)
•Coverage Map (See Coverage Map on page 42.)
•Data Calculator (See Data Calculator on page 46.)
•Trip Planner (See Trip Planner on page 47.)
MiFi USB730L Web UI Home - Account & Tools
FPO
42
My Verizon Wireless
Clicking on My Verizon Wireless takes you to the Verizon Wireless website where you can manage
your wireless service, sign in to your account or watch videos to learn more about your MiFi
USB730L Modem.
My Verizon Wireless
To sign in to your My Verizon account and access your account options:
➊ Type your User ID or Mobile Number in the User ID or Mobile Number eld.
➋ Select the desired option from the Take Me To drop down menu.
Coverage Map
Clicking on Coverage Map takes you to the Coverage Locator on the Verizon Wireless website where
you can view a detailed coverage map, including Data, Push to Talk, 4G LTE Data, Prepaid, and Voice
& Messaging.
To display detailed information about Verizon Wireless coverage in your area (U.S.):
➊ Type your Street Address, City and State, or Zip code in the appropriate eld, then click
Search.
➋ To limit the coverage areas by service type, click the button by each service type desired,
then click Refresh Map.
➌ Use the map navigation tools to adjust the size and location of the area displayed.
FPO
43
Verizon Coverage Locator
To display detailed information about Verizon Wireless international coverage:
➊ Type your Street Address, City and State, or Zip code in the appropriate eld, then click the
magnifying glass icon.
➋ To limit the coverage areas by service type, click the button by the service type desired.
➌ Use the map navigation tools to adjust the size and location of the area displayed.
➍ Select what device you will take with you from the Devices panel. Select the brand from the
Select Brand drop down menu, and the model from the Select Model drop down menu.
FPO
44
➎ Click Show me what I need to display an overview of your trip information.
Verizon Trip Planner - Show me what I need
Verizon Trip Planner - Options
FPO
FPO
45
Help & Support
When you click Help & Support from the Home page or from the Help > Support page, you can
access the following options:
•Attend a Wireless Workshop (See Attend a Wireless Workshop on page 49.)
•Community Forum (See Community Forums on page 50.)
•Device Support Page & User Guide (See Device Support Page & User Guide on page 50.)
46
Data Calculator
Clicking on Data Calculator takes you to the Data Usage Calculator on the Verizon Wireless website
where you can calculate your MiFi USB730L usage to determine which plan will best meet your
needs.
To use the Data Calculator to select the best Verizon plan to meet your needs:
•Select your device type at the top of the page. Your choices are 3G and 4G Smartphones, 3G
Mobile Broadband, and 4G Mobile Broadband.
•Select the correct usage amounts from each category, including email, web access, streaming
music and video, uploading and downloading photos, 4G VoIP (if applicable), video calling
and online gaming.
Verizon Data Calculator
FPO
47
Trip Planner
Clicking on Trip Planner takes you to the interactive Trip Planner on the Verizon Wireless website
where you can determine the global services you need when you travel and see if your device is
covered.
To use the interactive Trip Planner:
➊ Select where you are going in the Location panel. Your choices are Country and Cruise Ship.
➋ Type in country or cruise ship and select from the drop down tab.
➌ Click Add to List.
➍ Repeat for additional locations, then click Next.
Verizon Trip Planner - Enter Location
➎ Select how you want to keep in touch in the Communication panel. Choose any
combination from Voice/Messaging, Smartphone, Wireless Internet, and Tether/Hotspot.
FPO
48
➏ Click Next.
Verizon Trip Planner - Enter Communication Type
FPO
49
Attend a Wireless Workshop
Clicking on Attend a Wireless Workshop takes you to the Verizon Wireless website where you can
sign up for classes taught by Verizon experts to learn everything you need to know about your MiFi
USB730L Modem.
To attend a Wireless Workshop:
•Select Help & Support > Attend a Wireless Workshop on the MiFi USB730L Web UI Home page
to display the Wireless Workshops page.
•Enter your Zip Code into the Enter Zip Code eld, or select a City and State from the
dropdown menu.
•Click View Workshops to display a list and description of available in-store workshops in your
selected location.
•To register, choose a location and time from the available options, then click Register.
•Enter the required information on the Registration form, then click Register.
Verizon Wireless Workshops
FPO
50
Community Forums
Clicking on Community Forums takes you to Community Forums on the Verizon Wireless website
where you can select the type of device you are interested in learning about and read questions and
answers from other device users.
To access the MiFi USB730L 4G LTE Mobile Hotspot Forum and ask a question or read questions and
answers from other device users:
➊ Select MiFi USB730L from the carousel of devices at the top of the page.
➋ Enter your question into the Type your question eld, then click Ask it.
Verizon Support - Community Forums
Device Support Page & User Guide
Clicking on Device Support Page & User Guide takes you to Wireless Support section on the Verizon
Wireless website where you can access Top Device Questions , Articles, Community Advice, and
Features & Apps.
FPO
51
Using the Optional Dashboard Application
The Verizon USB730L Dashboard is an optional application that provides device status and
usage information on your computer’s desktop. To use it, you must rst download and install the
dashboard application.
Setup on Your PC
To download and install the Dashboard on your PC computer:
➊ Go to http://www.verizonwireless.com/support/verizon-USB730L.
➋ Download the Verizon USB730L Dashboard installation le to the Desktop.
➌ To launch the installer, double-click the Verizon USB730L Dashboard Installer icon.
Verizon USB730L Dashboard Installer Icon
➍ When installer launches, click Next.
Verizon USB730L Dashboard Installer
FPO
FPO
52
➎ Select I accept the terms in this license agreement, then click Next.
Verizon USB730L Dashboard Installer - Accept License Terms
➏ Select the appropriate check boxes if you wish to create a Desktop shortcut, automatically
check for application updates or start the Verizon USB730L Dashboard when Windows starts.
Click Next to continue.
Verizon USB730L Dashboard Installer - Options
FPO
FPO
53
➐ Click the appropriate button to specify if the Verizon USB730L Dashboard is being installed
for all users or only for the current user, then click Next to start the installation process.
Verizon USB730L Dashboard Installer - Options
➑ When the installation process completes, select Launch Verizon USB730L if you wish to
launch and use the Dashboard, then click Finish.
Verizon USB730L Dashboard Installer - Finish
FPO
FPO
54
Dashboard Operation
To use the Verizon USB730L Dashboard, do the following:
➊ To launch the Dashboard, double-click the Verizon USB730L Dashboard icon on your
Desktop:
Verizon USB730L Dashboard Icon
➋ For proper operation of the Verizon USB730L Dashboard, you must rst plug your MiFi
USB730L Modem into the USB port of your computer. The following warning displays while
the Dashboard is searching for your MiFi USB730L Modem or if it is not plugged in:
NOTE It may take several minutes while the Dashboard searches for and connects to your USB730L
Modem.
.
Verizon USB730L Dashboard Warning
➌ The Verizon USB730L Dashboard displays after it connects to your USB730L Modem:
Verizon USB730L Dashboard
FPO
FPO
FPO
55
➍ The Data Usage section allows you to obtain your current estimated data usage for your MiFi
USB730L. Click as needed to refresh the displayed data usage statistics.
➎ Click Settings to access the MiFi USB730L Web UI Home page to manage the settings for
your MiFi USB730L. (See Home on page 13.)
➏ Click About USB730L to view software version, conguration version and wireless number
information for your MiFi USB730L Modem.
About USB730L Modem
About USB730L Modem contains the following information:
•Model — Model number for the modem.
•Manufacturer — Name of the modem manufacturer.
•Current SW Version — Current software version for the MiFi USB730L Modem.
•Configuration Version — Current conguration version for the MiFi USB730L Modem.
•Wireless Number — Verizon wireless number assigned to the modem.
➐ To close the Verizon USB730L Dashboard, click .
Close Verizon USB730L Dashboard
FPO
FPO
56
System Tray Dashboard Operation
Alternatively, you can also launch and operate the Verizon USB730L Dashboard from the System
Tray, located in the bottom right corner of Windows. Click to reopen the Dashboard after closing
it.
Windows System Tray
To access and operate the Verizon USB730L Dashboard from the System Tray, right-click . The
Dashboard context menu displays:
Windows System Tray
You can perform the following functions from the Dashboard context menu displays:
➊ Click About USB730L Dashboard to view software version and release date information for
your MiFi USB730L Modem.
About USB730L Dashboard
➋ Click Open to open the Verizon USB730L Dashboard.
➌ Click Exit to exit the Dashboard context menu
➍ Click Start with Windows if you wish to start the Verizon USB730L Dashboard when Windows
starts.
➎ Click Check for application updates if you wish to automatically check for application
updates.
FPO
FPO
57
Setup on Your Mac
To download and install the Dashboard on your Mac computer:
➊ Go to http://www.verizonwireless.com/support/verizon-USB730L.
➋ Download the Verizon USB730L Dashboard installation le to the Desktop.
➌ To launch the installer, double-click the Verizon USB730L Dashboard Installer icon’.
➍ When installer launches, click Continue.
Verizon USB730L Dashboard Installer
FPO
58
➎ Select I accept the terms in this license agreement, then click Save.
Verizon USB730L Dashboard Installer - Software License Terms
➏ Click Install to perform a standard installation.
Verizon USB730L Dashboard Installer - Install
FPO
FPO
59
➐ Click Continue Installation to conrm the installation process.
Verizon USB730L Dashboard Installer - Conrm Installation
➑ When the installation process completes, select Verizon USB730L Dashboard if you wish to
launch and use the Dashboard, then click Continue.
Verizon USB730L Dashboard Installer - Finish
FPO
FPO
60
Dashboard Operation
To use the Verizon USB730L Dashboard, do the following:
➊ To launch the Dashboard, double-click the Verizon USB730L Dashboard icon on your
Desktop:
Verizon USB730L Dashboard Icon
➋ For proper operation of the Verizon USB730L Dashboard, you must rst plug your MiFi
USB730L Modem into the USB port of your computer. The following warning displays while
the Dashboard is searching for your MiFi USB730L Modem or if it is not plugged in:
NOTE It may take several minutes while the Dashboard searches for and connects to your MiFi USB730L
Modem.
.
Verizon USB730L Dashboard Warning
➌ The Verizon USB730L Dashboard displays after it connects to your USB730L Modem:
FPO
FPO
FPO
61
➍ The Data Usage section allows you to obtain your current estimated data usage for your MiFi
USB730L. Click as needed to refresh the displayed data usage statistics.
➎ Click Settings to access the MiFi USB730L Web UI Home page to manage the settings for
your MiFi USB730L. (See Home on page 13.)
➏ Click About USB730L to view software version, conguration version and wireless number
information for your MiFi USB730L Modem.
About USB730L Modem
About USB730L Modem contains the following information:
•Model — Model number for the modem.
•Manufacturer — Name of the modem manufacturer.
•Current SW Version — Current software version for the MiFi USB730L Modem.
•Configuration Version — Current conguration version for the MiFi USB730L Modem.
•Wireless Number — Verizon wireless number assigned to the modem.
➐ To close the Verizon USB730L Dashboard, click .
Close Verizon USB730L Dashboard
FPO
FPO
62
System Tray Dashboard Operation
Alternatively, you can also launch and operate the Verizon USB730L Dashboard from the Finder.
Click to reopen the Dashboard after closing it.
Mac Finder
To access and operate the Verizon USB730L Dashboard from the Finder, right-click . The
Dashboard context menu displays:
You can perform the following functions from the Dashboard context menu displays:
➊ Click About USB730L Dashboard to view software version and release date information for
your MiFi USB730L Modem.
About USB730L Dashboard
➋ Click Open to open the Verizon USB730L Dashboard.
➌ Click Exit to exit the Dashboard context menu
➍ Click Start with Mac if you wish to start the Verizon USB730L Dashboard when the Mac starts.
➎ Click Check for application updates if you wish to automatically check for application
updates.
FPO
63
Install a 4G LTE SIM Card
Your MiFi USB730L comes with a SIM card pre-installed. Should you need to swap out your SIM,
follow these instructions:
To open the case and install the 4G SIM Card
➊ Open the protective cover on the back of the MiFi USB730L by pressing gently on the cover
with your thumb and sliding the door o.
➋ Insert the 4G LTE SIM Card with the contact points (typically gold-colored) facing toward the
USB modem. Position the card with the notched corner as circled below and slide the card
into the SIM slot.
➌ Gently push the 4G LTE SIM Card forward until the spring catches and the card remains
securely in the slot.
FPO
FPO
64
➍ Replace the back cover and snap into place.
The SIM Card must remain in the wireless device when in use.
NOTE Should your SIM Card be lost or damaged, visit verizonwireless.com/myverizon to order
a replacement SIM Card. You can also call 1-800-922-0204 to speak with a Customer Service
Representative. For toll-free support outside of the U.S. call +1-908-559-4899 for 24/7 global
support. For additional information about 4G SIM Cards, visit verizonwireless.com/4GSIM.
A Subscriber Identity Module (SIM Card) is a “smartcard” that houses personal information, such as
your mobile phone number, calling plan, account information, and content, such as contacts, text
messages, and call history.
The Verizon Wireless 4G LTE SIM Card is compatible with any Verizon Wireless 4G LTE certied device.
You can move the 4G LTE SIM Card from one device to another and your wireless service will work
seamlessly as long as you have a compatible device and service plan. To see which devices are
compatible with the Verizon Wireless 4G LTE SIM Card, visit verizonwireless.com/certieddevice.
FPO
Overview
Common Problems and Solutions
Technical Support
Troubleshooting
3
66
Overview
When properly installed, the MiFi 4G LTE Global USB Modem USB730L is a highly reliable product.
Most problems are caused by one of these issues:
•System resources required by the modem are being used by other devices.
•Network coverage is unavailable due to coverage area, an account problem, or a network
problem.
The following tips can help solve many common problems encountered while using the MiFi 4G LTE
Global USB Modem USB730L.
First Steps
•Make sure you are using the device in the correct geographic region. Be sure you have 4G
Mobile Broadband and Mobile Broadband service with the MiFi 4G LTE Global USB Modem
USB730L in the U.S.
•Ensure that your wireless coverage extends to your current location.
•Ensure you have an active subscription plan.
•Restarting your computer and your modem can resolve many issues.
IMPORTANT Before contacting support, be sure to restart your computer, and remove and
reconnect your device.
67
Common Problems and Solutions
The following are some common problems and solutions.
My computer does not start when the device is inserted. I experience an error
or a blank screen.
➤ When this happens, remove the device and restart the computer.
68
Technical Support
Customer Service
For Customer Service while in the U.S. or Canada, call 1-800-922-0204.
Data Technical Support
For additional information and technical support for Verizon Wireless devices, you can visit the
Verizon Wireless Data Technical Support page at:
http://www.verizonwireless.com/b2c/support/data.jsp.
Product Specications
Regulatory Statements
Wireless Communications
Limited Warranty and Liability
Safety Hazards
Product Specications and
Regulatory Information
4
70
Product Specications
General
Name: MiFi 4G LTE Global USB Modem USB730L
Model: MC730
Approvals: FCC (North America); ISED (Canada); GCF; UL2853
Weight: 59 g (2.08 oz)
Dimensions (with USB
folded out):
83 mm x 35 mm x 11.4 mm
(3.27 in x 1.38 in x 0.45 in)
Chip Set: QUALCOMM® MDM9640
Interface Type: Fold-away, rotating USB
Technology/Bands
Technology: CAT 6 LTE w/CA; CDMA EV-DO rA
Band Designation: US LTE Bands: B2/B4/B5/B13
Global LTE Bands: B3/B4
LTE-U
Carrier Aggregation: 13+4, 13+2
CDMA EV-DO rA: BC0/BC1
Quad band: UMTS/HSPA B1/B2/B5/B8
Quad band: GPRS/EDGE B2/B3/B5/B8
sGPS/XTRA Capable
Environmental
Operating Temperature: 0° C to +45° C (32° F to 113° F)
Storage Temperature: -20° C to +65° C (-4° F to 149° F)
Relative Humidity: 5% to 90% over operating temperature
Drop: 1 meter drop, no damage – fully operational
Vibration Stability: 5 Hz to 500 Hz, 0.1 octave/second
71
Regulatory Statements
Federal Communications Commission Notice (FCC – United States)
Electronic devices, including computers and wireless modems, generate RF energy incidental to their
intended function and are therefore subject to FCC rules and regulations.
This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device,
pursuant to part 15 of the FCC Rules and Industry Canada ICES-003: CAN ICES-3(B)/NMB-3(B). These limits are
designed to provide reasonable protection against harmful interference when the equipment is operated in
a residential environment.
This equipment generates radio frequency energy and is designed for use in accordance with the
manufacturer’s user manual. However, there is no guarantee that interference will not occur in any particular
installation. If this equipment causes harmful interference to radio or television reception, which can be
determined by turning the equipment o and on, you are encouraged to try to correct the interference by
one or more of the following measures.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is
subject to the following two conditions.
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired
operation.
WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF. SUCH ACTION
MAY VOID THE WARRANTY. THE USB730L IS FACTORY TUNED. NO CUSTOMER CALIBRATION OR TUNING IS
REQUIRED. CONTACT VERIZON WIRELESS TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOUR
WIRELESS COMMUNICATION DEVICE.
FCC CAUTION: Any changes or modication not expressly approved by the party responsible for compliance
could void the user’s authority to operate this equipment.
MODIFICATIONS: The FCC requires that you be notied that any changes or modications made to this
device that are not expressly approved by Verizon Wireless, Inc. may void your authority to operate the
equipment.
Avis de la commission fédérale des communications (FCC – États-Unis)
Les appareils électroniques, y compris les ordinateurs et les modems sans fi l, génèrent de l’énergie RF en lien
avec leur fonction prévue et sont donc soumis aux règlements de la FCC.
L’équipement a été testé et s’est qualifi é à l’intérieur des limites acceptables d’un appareil digital de Classe B
conformément à l’article 15 du règlement de la FCC et la NMB-003 d’Industrie Canada: CAN ICES-3(B)/NMB-
3(B). Ces limites sont conçues pour fournir une protection raisonnable contre le brouillage préjudiciable
lorsque l’équipement est utilisé dans un environnement résidentiel.
L’équipement génère de l’énergie des fréquences radio et est conçu pour être utilisé conformément au guide
de l’utilisateur du fabricant. Toutefois, rien ne garantie qu’il n’y aura aucune interférence dans un endroit
donné. Si l’équipement est la cause de brouillage préjudiciable de la réception d’une radio ou d’une
72
télévision, ce qui peut être déterminé en allumant et en éteignant l’appareil, essayez de corriger le brouillage
à l’aide de l’une des mesures suivantes :
• Changer l’orientation ou la position de l’antenne de réception.
• Augmenter la distance entre l’équipement et le récepteur.
• Contacter le détaillant ou un technicien radio ou de télévision.
Cet appareil est conforme à l’article 15 du règlement de la commission fédérale des communications (FCC).
L’utilisation est soumise aux deux conditions suivantes :
Cet appareil ne doit pas causer de brouillage préjudiciable.
• Cet appareil doit accepter l’interférence reçue, y compris l’interférence qui pourrait causer une opération
indésirée.
MISE EN GARDE : NE PAS TENTER D’EFFECTUER L’ENTRETIEN DU DISPOSITIF DE COMMUNICATION SANS FIL
VOUS-MÊME. UNE TELLE ACTION POURRAIT ANNULER LA GARANTIE. LE OVATION EST RÉGLÉ À L’USINE. LE
CLIENT N’A PAS À LE CALIBRER OU LE RÉGLER. CONTACTER LE SOUTIEN TECHNIQUE DE NOVATEL WIRELESS
TECHNICAL SUPPORT POUR DES RENSEIGNEMENTS SUR L’ENTRETIEN DU DISPOSITIF DE COMMUNICATION
SANS FIL.
MISE EN GARDE DE LA FCC : Les modifi cations qui ne sont pas approuvées expressément par la partie
responsable de la conformité pourraient annuler le droit que l’utilisateur a d’exploiter cet équipement.
MODIFICATIONS : La FCC exige que l’utilisateur soit averti que toute modifi cation faite à cet appareil,
sans l’approbation expresse de Novatel Wireless, Inc., pourrait annuler son droit d’utiliser cet équipement.
Renseignements sur l’exposition aux fréquences radio et le débit d’absorption spécifi que (DAS)
Le DAS de ce produit a été évalué et il respecte les directives de la FCC concernant l’exposition aux ondes
radioélectriques.
RF Exposure/Specific Absorption Rate (SAR) Information
This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves.
Equipment Authorization FCC ID: PKRNVWMC730, ISED IC ID: 3229A-MC730 PN: USB730L
Your wireless modem is a radio transmitter and receiver. It is designed and manufactured not to exceed
the exposure limits for radio frequency (RF) energy set by the Federal Communications Commission (FCC)
of the U.S. Government. These limits are part of comprehensive guidelines and establish permitted levels
of RF energy for the general population. The guidelines are based on standards that were developed by
independent scientic organizations through periodic and thorough evaluation of scientic studies. The
standards include a substantial safety margin designed to assure the safety of all persons, regardless of age
and health.
The exposure standard for wireless devices including mobile USB Modems and wireless modems uses a unit
of measurement known as the Specic Absorption Rate, or SAR. Tests for SAR are conducted using standard
operating positions reviewed by the FCC with the device under test transmitting at its highest certied
power level in all frequency bands. Although the SAR is determined at the highest certied power level, the
actual SAR level of the USB modem while operating can be well below the maximum value. This is because
the USB modem is designed to operate at multiple power levels so as to use only the power required to reach
the network. In general, the closer you are to a wireless base station antenna, the lower the power output.
Before this device is made available for sale to the public, it must be tested and certied to the FCC that it
does not exceed the limit established by the government-adopted requirement for safe exposure. The tests
are performed in positions and locations as required by the FCC for each model.
73
CAUTION
This USB modem is approved for use in normal-size laptop computers only. To comply with FCC RF exposure
requirements, this modem should not be used in congurations that cannot maintain at least 5 mm from
users and bystanders. For example, this modem should not be used in certain laptop and tablet computers
and congurations where the USB connectors are unable to provide or ensure the necessary separation is
available between the modem and its users to satisfy compliance.
Please ensure that the modem is positioned as indicated in the illustrations to maintain SAR compliance and
for proper performance. This modem has been designed and tested to meet SAR compliance as outlined by
the FCC. If the modem is connected to USB ports other than those shown above please ensure the device
maintains a separation distance of at least 5 mm.
NOTE: The MiFi 4G LTE Global USB Modem USB730L is not a handheld device.
D d’autorisation du matériel de la FCC ID: PKRNVWMC730, ISED IC ID : 3229A-MC730 PN : USB730L
Le modem sans fi l est un émetteur et receveur radio. Il est conçu et fabriqué pour ne pas dépasser les limites
d’expositions à l’énergie des fréquences radio (RF) émises par la commission fédérale des communications
(FCC) du gouvernement des États-Unis. Ces limites font partie de directives complètes et constituent les
niveaux d’énergie RF permis pour l’ensemble de la population. Les directives sont fondées sur des normes
mises au point par des organisations scientifi ques indépendantes à l’aide de périodiques et de l’évaluation
rigoureuse d’études scientifi ques. Les normes comprennent une marge de sécurité substantielle conçue
pour assurer la sécurité de la population, peu importe l’âge et l’état de santé.
Les normes sur l’exposition des appareils sans fi l, comprenant les modems USB mobiles et les modems sans
fi l, utilisent une unité de mesure appelée « débit d’absorption spécifi que » ou « DAS ». Les tests pour le DAS
sont faits à l’aide de positions d’utilisation habituelles étudiées par la FCC quand l’appareil testé émet
à sa puissance certifi ée maximale sur toutes les bandes de fréquence. Même si le DAS est déterminé à la
puissance certifi ée maximale, le niveau du DAS du modem USB en marche peut être largement inférieur à la
valeur maximale. Une telle chose se produit parce que le modem USB est conçu pour fonctionner à
diérentes puissances afi n de n’utiliser que la puissance nécessaire pour rejoindre le réseau. En général, plus
l’utilisateur est près de la station de base sans fi l, moins la puissance est grande.
Avant que l’appareil soit rendu disponible pour le grand public, il doit être testé et la FCC doit recevoir une
certifi cation attestant qu’il ne dépasse pas la limite établie par la prescription sur l’exposition sans danger
adoptée par le gouvernement. Les tests sont conduits aux positions et aux endroits requis par la FCC pour
chaque modèle.
MISE EN GARDE : Ce modem USB est approuvé pour une utilisation avec un ordinateur portable de taille
normale seulement. Pour être conforme aux exigences sur l’exposition aux fréquences radio de la FCC, ce
modem ne devrait pas être utilisé si sa position ne lui permet pas de le maintenir à au moins 5 mm des
utilisateurs ou des passants. Par exemple, ce modem ne devrait pas être utilisé avec certains ordinateurs
portables et tablettes électroniques dont les connecteurs USB ne peuvent fournir la distance nécessaire entre
le modem et son utilisateur pour assurer la conformité.
Bien vouloir s’assurer que le modem est positionné comme indiqué dans les photos pour maintenir la
74
conformité au DAS et pour jouir de l’effi cacité maximale. Ce modem a été conçu et testé conformément au
DAS indiqué dans les directives de la FCC. Si le modem est connecté à un port USB diérent de ceux décrits
ci-dessus, bien vouloir s’assurer que l’appareil demeure à une distance d’au moins 5 mm.
75
Wireless Communications
IMPORTANT Due to the transmission and reception properties of wireless communications,
data occasionally can be lost or delayed.
This can be due to the variation in radio signal strength that results from changes in the
characteristics of the radio transmission path. Although data loss is rare, the environment where you
operate the modem might adversely aect communications.
Variations in radio signal strength are referred to as fading. Fading is caused by several dierent
factors including signal reection, the ionosphere, and interference from other radio channels.
Verizon Wireless or its partners will not be held responsible for damages of any kind resulting from
the delays or errors in data transmitted or received with the USB730L, or failure of the USB730L to
transmit or receive such data.
Limited Warranty and Liability
Novatel Wireless, Inc. warrants for the 12-month period immediately following receipt of the Product by
Purchaser that the Product will be free from defects in material and workmanship under normal use. THESE
WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING,
WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
The exclusive remedy for a claim under this warranty shall be limited to the repair or replacement, at
Novatel Wireless’ option, of defective or non-conforming materials, parts or components. The foregoing
warranties do not extend to (I) non conformities, defects or errors in the Products due to accident, abuse,
misuse or negligent use of the Products or use in other than a normal and customary manner, environmental
conditions not conforming to Novatel Wireless’ specication, of failure to follow prescribed installation,
operating and maintenance procedures, (II) defects, errors or nonconformity’s in the Product due to
modications, alterations, additions or changes not made in accordance with Novatel Wireless’ specications
or authorized by Novatel Wireless, (III) normal wear and tear, (IV) damage caused by force of nature or
act of any third person, (V) shipping damage, (VI) service or repair of Product by the purchaser without
prior written consent from Novatel Wireless, (VII) products designated by Novatel Wireless as beta site test
samples, experimental, developmental, reproduction, sample, incomplete or out of specication Products, or
(VIII) returned products if the original identication marks have been removed or altered.
Glossary
5
77
Glossary
● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology.
● 4G LTE — One of several competing 4G standards. LTE (Long-Term Evolution) is a standard of wireless
communication of high-speed data for mobil phones and data terminals:
● APN — Access Point Name. The APN is an alphanumeric string that identies the particular network
service that is being accessed. These are used by GPRS and UMTS networks.
● Broadband — High-capacity high-speed, transmission channel with a wider bandwidth than
conventional modem lines. Broadband channels can carry video, voice, and data simultaneously.
● CDMA — Code Division Multiple Access. It is the underlying channel access method used by some
mobile phone standards.
● DNS — Domain Name System. A system for converting host names and domain names into IP
addresses on the Internet or on local networks that use the TCP/IP protocol.
● ESN — Electronic Serial Number. A unique 32-bit number embedded in a wireless device that
identies the device.
● Firewall — A hardware or software boundary that protects a network or single computer from
unwanted outside trac.
● Firmware — A computer program embedded in an electronic device. Firmware usually contains
operating code for the device.
● Gateway — A network point that acts as an entrance to another network that uses a dierent
protocol.
● GPRS — General Packet Radio Services. A system used by GSM mobile phones for transmitting IP
packets. It also provides support for WCDMA based 3G networks.
● GPS — Global Positioning System. A radio-based navigation system that allows users to determine
their location. The device uses satellite data to calculate its position. Commonly used in mapping and
navigation systems.
● HTTP — Hypertext Transfer Protocol. An application-level protocol for accessing the World Wide Web
over the Internet.
● ICCID — Integrated Circuit Card IDentication. A serial number stored in and engraved or printed on a
SIM card that internationally identies the card.
● IP — Internet Protocol. The mechanism by which packets are routed between computers on a
network.
● IP address — Internet Protocol address. The address of a device attached to an IP network (TCP/IP
network).
● LAN — Local Area Network. A type of network that lets a group of computers, all in close proximity
(such as inside an oce building), communicate with one another. It does not use common carrier
circuits though it can have gateways or bridges to other public or private networks.
78
● LTE — Long Term Evolution. A set of enhancements to UMTS (moving toward 4G) that will provide
high throughput, low latency, plug and play and seamless connection to existing networks such as
GSM, cdmaOne, etc.
● MEID — Mobile Equipment IDentier. A globally unique number for a physical piece of mobile station
equipment.
● MSID — Mobile Station IDentier. A number for a mobile phone that identies that phone to the
network. These numbers are carrier specic.
● Network Technology — The technology on which a particular network provider’s system is built; such
as GSM, HSPA, CDMA, EDGE, and EVDO.
● Port — A virtual data connection used by programs to exchange data. It is the endpoint in a logical
connection. The port is specied by the port number.
● PUK code (Pin Unlock Key) — A PUK is required when you enter an incorrect PIN 3 times. After
entering the wrong PIN 3 times, the SIM card is disabled.
● Rev A — CDMA EV-DO Rev. A is a leading-edge wireless technology with higher data rates and higher
system capacity. It is a fully backward compatible standard and remains interoperable with deployed
EV-DO networks and devices around the world. The increased data rates on Rev. A’s physical layer
enable richer applications and services. For more information, visit www.cdg.org.
● SIM — Subscriber Identication Module. A SIM is a card containing identication information for the
subscriber and their account. The SIM card can be moved to dierent devices.
● SMS — Short Message Service. A service for sending short messages of up to 160 (224 in 5-bit mode)
characters to mobile devices. SMS is also known as text messaging.
● UI — User Interface. The part of a software application or hardware device that a user sees and
interacts with.
● USB — Universal Serial Bus. A connection type for computing device peripherals such as a printer,
mobile modem, etc. USB connectors may be used for data transfer or charging.
● USB Port Types — The USB ports on computers and hubs have a rectangular Type A socket, and
peripheral devices have a cable with a Type A plug. Peripherals that do not have an attached cable
have a square Type B socket on the device and a separate cable with a Type A and Type B plug. Ports
and connectors are available in dierent sizes (for example, standard, mini, and micro).
● WCDMA — Wideband Code-Division Multiple Access. A 3G mobile wireless technology that promises
much higher data speeds to mobile and portable wireless devices. Another name for UMTS.