Omnitracs IVG Intelligent Vehicle Gateway User Manual IVG install troubleshooting
Omnitracs, LLC Intelligent Vehicle Gateway IVG install troubleshooting
User Manual
IVG Installation and
Troubleshooting Guide
80-JE026-1 B
January 2016
Omnitracs, LLC
717 N. Harwood Street, Suite 1300
Dallas, TX 75201
Copyright © 2015-2016 Omnitracs, LLC. All rights reserved.
Omnitracs is a trademark of Omnitracs, LLC. All other trademarks are the property of their respective
owners.
Omnitracs endeavors to ensure that the information in this document is correct and fairly stated, but
Omnitracs is not liable for any errors or omissions. Published information may not be up to date, and
it is important to confirm current status with Omnitracs.
This technical data may be subject to U.S. and international export, re-export or transfer (export) laws.
Diversion contrary to U.S. and international law is strictly prohibited.
80-JE026-1 B
January 2016
Installation Contents
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Important Safety Information
Safety Definitions
The following Caution and Warning definitions are intended to advise the driver when it is
safe to use a display unit.
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in
minor or moderate injury. It may also be used to alert against unsafe practices.
WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
Safety Advice
The following Safety Advice is provided for drivers, installers, and application developers who
use and/or locate all types of display units.
If you are a Driver, do not use a display unit when the vehicle is in motion.
If you are an Installer, do not locate the display unit, including third-party devices, where it
obstructs the driver’s field of vision, distracts the driver from the driving task, or interferes with
the driver’s operation of controls or instruments. The following is displayed when ignition is
turned on.
If you are a Third-party Device Manufacturer or Application Developer, it is your
responsibility to provide appropriate warnings regarding the safe use of your device(s) in
conjunction with Omnitracs equipment. Applications should not require the driver to divert his
attention from the road while driving a vehicle.
Safety Advice Important Safety Information
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1
Component Overview
Components
IVG System
• Color, graphical touchscreen display.
• Power I/O cable
• RMA Mount
• Holster
• Hardware
IVG Display Component Overview
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IVG Display
• Color, graphical touchscreen display.
• Virtual on-screen keyboard
• 2 USB v2.0 ports on right side
• Micro SD slot on left side
• Home button - brightness and volume controls
• Volume control and brightness control buttons
• Diagnostic LEDs
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Component Overview Power I/O Cable (9-pin “Y” cable with standard flanged end)
Power I/O Cable (9-pin “Y” cable with standard flanged end)
Connects to a truck’s 9-pin diagnostic connector for power and vehicle data on either J1587
or J1939 data links. This connector has a flange on the
end where connected to the truck’s dash.
• Part number 45-JC364-1A
Power I/O Cable (9-pin “Y” cable with Paccar end)
Connects to a truck’s 9-pin diagnostic connector for power and vehicle data on either J1587
or J1939 data links. This connector is slightly larger than
the flanged connector and has a nut that screws to the
outside of the connector to mate it to the truck’s dash.
• Part number 45-JC373-1A
Power I/O Cable (6-pin “Y” cable)
Connects to older model year trucks (1993 to 2003
models) that have a 6-pin diagnostic connector for power
and vehicle data on J1708/J1587 data link.
• Part number 45-JC365-1A
Volvo/Mack J1587/J1708 and J1939 Component Overview
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Volvo/Mack J1587/J1708 and J1939
Volvo trucks 2014 or newer with Volvo engines and Mack
trucks 2014 or newer with Mack engines will use a diagnostic
connector that resembles a standard automotive OBDII
connector. This connector provides power and vehicle data for
J1939/J1708 (does not use the OBDII protocol).
• Part number 45-JC366-1A
Hino
For late model 2011 and 2012 or newer Hino trucks, you can
connect directly to the Hino Telematics connector.
The blue connector is for Japanese manufactured trucks
and the white connector is for U.S.manufactured trucks.
• Part number 45-JC375-1A
Power I/O Cable (9-pin “Y” cable 500k - green connectors)
For newer trucks with 500K green diagnostic connectors.
Connects to a truck’s 9-pin diagnostic connector for power
and J1939 500K vehicle data. This connector has a flange
on the end where connected to the truck’s dash.
• Part number 45-JE006-1A
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Component Overview Display Holster
Display Holster
Allows the display to be moved around the cab, or secured
on the dash while the truck is operating.
• Part number CV90-JC339-710
RAM Mount
Used for mounting the display/holster to the dash.
• Part number 65-JB313-1
Backing Plate
Always use the supplied backing plate to strengthen the
strengthen the support for the mount.
• Part number 50-JB290-1
Product Documentation
You should have also received the following product documentation. Ensure you leave all
documents in the cab of the vehicle.
• IVG Getting Started Guide (80-JE014-1)
• HOS DOT Quick Reference Card for IVG (80-JE015-1)
• HOS MOT Quick Reference Card for IVG (80-JE016-1)
Product Documentation Component Overview
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Activation
Activation
Online Activation
Online activation process should have already been completed at least one day prior to
installation. This assigns the unit to the correct customer account and registers it on the
cellular network.
IVG activation requires access to the Customer Portal. Contractors and Service Centers
must work with the customers to activate units.
The online activation process may take up to two hours to complete. To perform the online
activation:
1. Using your supplied credentials, log into: https://customer.myqualcomm.com.
2. Click on the Activations icon on the home page.
Online Activation Activation
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You will then see the main Activations screen. From here click Continue under System
Activation.
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Activation Application Management
3. To verify that the unit you are installing is activated, click Activation History. Choose
what types of activations you want to see. You will then see a screen similar to the
following.
Note: You can only search previous replacements.
Application Management
The applications that are made available to a unit are assigned by the customer using an
operational profile. A customer can select which applications a given unit should have. Those
applications that are not available will not be selectable at the IVG display (grayed out).
Application Management Activation
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1. To make changes to operational profile, from the Customer Portal home page, click the
Operational Profiles icon.
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Activation Application Management
2. Click Manage Operational Profiles.
Application Management Activation
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3. A screen similar to the below will list the available operational profiles.
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Installation Planning
Regulatory Compliance Information
FCC/IC Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation.
Note
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area may cause harmful interference in which case the user will be required to correct the
interference at his own expense.
Caution
Any changes or modifications not expressly approved by the party responsible for
compliance to this equipment would void the user's authority to operate this device.
This device complies with Industry Canada's license-exempt RSSs. Operation is subject to
the following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may cause
undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :
1) l'appareil ne doit pas produire de brouillage;
2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.
RF Exposure Information (SAR) Installation Planning
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CAN ICES-3 (A)/NMB-3(A)
RF Exposure Information (SAR)
Refer to Appendix I, RF Exposure Information (SAR)
Installation Guidelines
Typical Installation Steps
1. Online Activation (at least one day prior)
2. Display Installation
3. Power/IO and ignition connection
4. System verification
Safety, Reliability, and Accessibility
• Use eye protection when using a drill/performing work that may be hazardous to the eyes.
• Use ear protection in noisy work areas.
• Wear appropriate clothing/uniforms and safety shoes.
• Maintain three points of contact when climbing in and out of cab.
• Make sure you know what is behind the area before you drill.
• Install equipment so it will not cause damage to the vehicle or work loose over time.
• Make sure there are no loose components/cables and no unsecured components.
• Use solid mounting surfaces.
• Route all cables away from hot or abrasive areas.
• Choose installation locations where components can be easily serviced.
• Choose installation locations where components are safe from tampering and damage.
Tools and Supplies Recommended for Installation
•Crimpers
• Diagonal Wire Cutters
• Wire Strippers
• Screwdrivers: Phillips #2 and Slotted
• Torx Drivers: #20 and #25
• Volt/ohm Meter
• Flush Cutters
• Flash/Drop Light
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Display Interface Unit Installation
Selecting a Mounting Location
IMPORTANT SAFETY INFORMATION
WARNING
Do not locate the display unit where it obstructs the driver’s field of vision, distracts
the driver from the driving task, interferes with the driver’s operation of controls or
displays, or creates a safety hazard. Follow all laws and regulations governing the placement
of equipment and mounts.
DO locate the Display where:
• it can be safely installed on a secured bracket that is robust enough to minimize any
vibration and sustain the weight of the Display.
• the mounting surface is strong enough to support the mounting hardware.
• the mounting surface is flat.
• it is in the driver’s line-of-sight, easy to touch, but does not block the view of the road or
mirrors.
• the surrounding area is clear of dash controls and gauges.
• it is not mounted in constant, direct sunlight.
• it does not limit a passenger’s leg room or block access to any other compartments.
• it does not interfere with anyone entering or exiting the vehicle cab.
• it is not likely to impact the driver or passenger in case of an accident or collision.
Installing the Display Display Interface Unit Installation
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DO NOT locate the display where it:
• obstructs the driver’s field of vision.
• distracts the driver from the driving task.
• interferes with the driver’s operation of controls or shifting.
• obstructs the area swept by the windshield wipers.
• blocks the deployment of an airbag.
Additional information for selecting an installation location:
• Installations should not obstruct the driver’s field of vision while operating the vehicle, and
should comply with all applicable federal and state laws and regulations regarding
appropriate installation locations (including restrictions against the mounting of objects on
a vehicle’s windshield) and driver distraction.
• Consider the owner’s preference in selecting the installation location and whether there is
a team or a single driver.
Installing the Display
Included with the IVG system is RAM mounting hardware. Always use the supplied backing
plate to strengthen the support for the mount.
1. After a suitable location is selected, verify that there is nothing behind the mounting
surface that might be damaged by drilling holes.
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Display Interface Unit Installation Installing the Display
2. Drill 3/16" holes for the mounting bracket and backing plate using the backing plate as a
template.
3. Attach the RAM mount ball joint to the dash using the supplied 8x32 screws, lock
washers, and backing plate. This hardware is included with the RAM mount kit.
4. Attach the other RAM mount ball-joint to the holster using supplied screws and lock
washers. The supplied screws are 1/2" long. DO NOT use screws that are too long or
they will protrude through the holster.
5. Join the holster-side ball joint to the dash-side ball joint using the RAM mount arm.
Loosen the arm lever and adjust the holster to the desired position and then tighten the
arm lever to secure assembly into place. Be sure the arm is loosened prior to making
adjustments and then retightened to secure in place.
Installing the Display Display Interface Unit Installation
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6. Snap the display into the holster by placing the bottom into the lower holster tabs and
then push the top into the upper holster tab. It will snap into place.
7. Allow just enough display cable slack so the DIU can reach the driver steering wheel
only. Ensure any excess cable is secured and does not interfere with the operation of
the vehicle. Cable should not drape on the floor or cause a tripping hazard.
8. Add a tiewrap strain relief to the DIU cable where it comes out from under or behind the
dash so it can’t be pulled out further.
WARNING
Excess cable can be a tripping hazard. Ensure cable is not draped where it will interfere with
either the driver or passenger as they move within the cab.
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Power I/O Cable Connection
The power I/O cable is used to connect to a truck’s Diagnostic Connector. It provides both
power and the necessary vehicle data for the IVG system. There are multiple masterpacks
depending on the truck type. See the individual Truck Installation Suggestion documents for
more information. See Appendix G: Component Information for more information
Cable Trucks
9-pin Most 2006 and newer trucks
6-pin Most 2005 and older trucks
9-pin adapter Late model Kenworth and Peterbilt trucks
OBDII style 2014 and newer Volvo/Mack trucks
Connecting the Power I/O Cable Power I/O Cable Connection
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The appropriate IVG kit/masterpack should have been ordered for your installation. If the
power I/O Cable connector does not mate to the truck’s diagnostic connector, the Y portion of
the power I/O Cable will need to be cut off and wires will need to be crimp spliced. See
Chapter C: General Wiring and Installation Guidelines for instructions.
Connecting the Power I/O Cable
1. With the truck’s ignition OFF, remove and push back existing truck diagnostic connector.
Check connector to verify it’s clean of debris and there are no bent pins.
2. Connect the power I/O cable connector to the truck’s diagnostic connector. Verify the
outer ring is twisted and clicks into place so the ends do not become unconnected by
accident. Verify by pull testing the connector.
3. Put the unused power I/O cable end where the truck’s diagnostic connector was
located.
4. Route power cable to the IVG display location..
5. Remove torx10 screws from door panel on back side of IVG display and connect power
cable to the IVG display. Ensure it latches solidly.
6. Replace door panel and secure any excess cable using tie-wraps.
9-pin 500 Kbps 2016 and newer model trucks with green diagnostic
connectors
Hino Late 2011 and newer Hino trucks
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Optional Accessories
Optional connections:
• PTO (Power Take-off)
• Trailer Tracks
• Panic Button
PTO (Power Take-off) Overview—Optional Connection
This option provides the ability to log the time the vehicle engine is used for operational idle
purposes, such as when it is powering auxiliary devices using a pump or compressor.
In order to log PTO time, the installation involves connecting one of the two PTO wires.
The loose white/black wire labeled PTO/DIGIN_1, in the power I/O cable is the PTO wire.
The IVG system detects an active PTO device when it sees 12 volts (active high) on this
PTO/DIGIN_1 wire. A PTO switch that goes active to ground will require a relay for the 12 volt
detection.
PTO Installation Optional Accessories
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PTO Installation
Use a multi-meter to determine which type of PTO circuit you are connecting to when
engaging the PTO switch.
Wiring to Switched +12VDC Circuit
Wiring to Switched Ground Circuit
If you have a switched circuit that is activated to the ground to detect PTO time, a relay must
be used.
Wiring to an Air Pressure Switch for Air-activated PTO
If the air pressure switch is not wired to 12 VDC, make sure to remove the ground wire and
attach a fused wire from the IVG ignition source.
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Optional Accessories PTO Data Input Verification Procedure
PTO Data Input Verification Procedure
1. Start the vehicle.
2. Turn the PTO switch ON.
3. Navigate to the System VDS screen.
4. Tap the green up and down arrow button at bottom of the screen (circled below).
5. Verify the PTOC has a green dot under the Index column and shows “On” under the
State column.
NOTE:
PTOC: PTO/DIGIN_1 in wire in the wire harness
If PTOC is not showing a green dot or "On," check the PTO wire connections.
6. Turn off PTO device. The green dot and state will change (i.e., to a black dot and “Off”).
7. At this point, the PTO wire installation verification is complete.
8. Verify through the Performance Monitoring screens that the PTO application is
recording correctly.
Trailer Tracks Installation (placeholder) Optional Accessories
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9. Start the vehicle.
10. Turn the PTO device to ON.
11. Navigate to the PTO screen. Tap the Performance Monitoring button, then tap the
PTO tab.
Note: If the Performance Monitoring button is grayed out, Performance Monitoring is not
enabled. Call your company dispatch to have this application enabled. Performance
Monitoring parameters must be sent to the unit as well.
12. Verify that PTO is Enabled and the Compressor or Pump displays a Y according to what
is active.
13. You should see the green indicator light according to what is active.
14. Check that the PTO Time field is incrementing. Is this field incrementing?
Note: In order for PTO time to be recorded in Performance Monitoring, RPM must be >0,
speed <20 mph, and the PTO time delay (customer configured) must be reached.
• If yes, PTO verification is complete.
• If no, check the wire connections.
15. Turn off PTO device. PTO time should now stop incrementing.
Trailer Tracks Installation (placeholder)
Trailer Tracks Verification (placeholder)
Panic Button Installation (placeholder)
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Optional Accessories Panic Button Verification (placeholder)
Panic Button Verification (placeholder)
Panic Button Verification (placeholder) Optional Accessories
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System Verification
Performing System Verification
Shortly after you power up the IVG, the Driver Warning screen appears. After tapping the OK
button, the IVG Home screen displays.
1. Tap the arrow on the right until you see the System button, then tap the System button.
2. Tap the Diag tab. Note: the IVG Unit Address (UA) shows at the top.
3. Tap the Run All button, located at the bottom right of the screen. The system runs tests
on all listed items then displays the results.
Performing System Verification System Verification
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If the test passes, a (green ) is shown. If the test fails, a (red X) is shown.
Note: Green checkmarks next to Cellular Signal Strength, Cellular End to End, GPS, and Core
Data Items are required for the IVG system to be ready for use.
Item Description
Cellular Signal Strength Will show a green checkmark when in good cellular network
coverage. See Chapter 13: Cellular Signal Strength
Problems if red X.
Cellular End To End Will show a green checkmark if the unit is successfully
transmitting with Omnitracs and received an
acknowledgement back. See Chapter 12: Cellular End to
End Problems if red X.
GPS fix test Will show a green checkmark if GPS network is detected
and it is getting a 3D fix. See Chapter 15: GPS Fix Problem
if red X.
Core Data Items Will show a green checkmark if Speed, RPM, Distance LTD,
and Fuel LTD is being detected. See Chapter 19: Core Data
Problem if red X.
CDD Database Sync Will show a green checkmark when database has been
synchronized with NOC (usually take 5 to 10 minutes after
unit is first powered up. See Chapter 14: CDD Database
Sync Problem if red X.
Ignition On Will show a green checkmark if the ignition is ON. See
Chapter 18: Ignition On Detection Problem if red X.
First page of tests
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System Verification Performing System Verification
CDD and Ignition On should have a green checkmark.
For information on the Details button, see Chapter 19: Core Data Problem.
If the results of the Run All tests are acceptable, send a message from the unit and verify the
message is received by dispatch. Once that is confirmed, have dispatch send a message and
confirm the message is received. If installation is done after hours, call Customer Support to
verify the message is sent and received. Once this is done, System Verification is
complete.
J1939 Packet Detection Will show a green checkmark if connected to the J1939
databus, while the vehicle’s running and when the truck is
providing J1939 data. Some vehicles do not have the J1939
bus. See Chapter 17: J1939 Packet Detection Problem if
red X.
J1587 Packet Detection Will show a green checkmark if connected to the J1587
databus, while the vehicle’s running and when the truck is
providing J1587 data. Some vehicles do not have the J1587
bus. See Chapter 16: J1587 Packet Detection Problem if
red X.
Use scroll bar to see
all results.
Second page of tests
Performing System Verification System Verification
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Troubleshooting Contents
8. Troubleshooting Best Practices
9. Display Screen is Dark or Blank
10. Display Problems
11. Cannot Send Messages
12. Cellular End to End Problems
13. Cellular Signal Strength Problems
14. CDD Database Sync Problem
15. GPS Fix Problem
16. J1587 Packet Detection Problem
17. J1939 Packet Detection Problem
18. Ignition On Detection Problem
19. Core Data Problem
20. IVG DIU LED Indicator
21. IVG Display Icons and Indicators
22.Performance Monitoring Troubleshooting
23. Critical Event Reporting Troubleshooting
24. Optional Accessories Troubleshooting
Troubleshooting Contents
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8
Troubleshooting Best Practices
Troubleshooting Guidelines
Keep Known Good IVG Component Spares in Shop
Spare parts should include:
• IVG system
• IVG power I/O cable
Use a Test Cart to Perform Bad Part Verification/Double Checking
If an Omnitracs IVG part is diagnosed bad on a truck, insert the failed part on the test cart or
another truck that is known to be good (diagnostic connector).
• If part continues to fail, part should be RMAd or replaced in the event it’s the power I/O
cable.
• If the suspect part does not fail on the test cart, further troubleshooting will be necessary.
Perform a Visual Inspection of the Installed IVG
• Check for damaged cables, improper electrical connections, loose connections, and the
integrity of the installation.
• Bad mounts can contribute to system problems.
• Loose connections or parts not installed properly can allow excessive vibration which can
affect system performance.
Reseat Cable
• Always inspect and reseat the cable connector prior to replacing the IVG display.
• Inspect for corrosion and bent, broken, pushed, missing pins, and/or sockets.
Verify IVG Display LED Indicator are in a Normal State
• When booting up, several of the LEDs will blink.
• Once boot up is completed, the top LED will blink blue every 1-2 seconds when operating
normally. The middle LED will blink green every 3-4 seconds.
Check System Voltage Measurements and Grounding Troubleshooting Best Practices
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Check System Voltage Measurements and Grounding
• Use the same ground reference that the particular circuit uses.
• Verify that vehicle battery and cables are in good condition.
• Check voltages (see Appendix A for more information):
Replace Only Faulty Parts
Typically, only one part is bad. Once the system is operating, you can substitute suspect parts
back into the system to verify which part is bad, or use a test cart equipped with known good
spare parts to retest suspect parts.
Determine If the Problem Is Intermittent
Check for bad or loose electrical connections including cable connectors, ring terminals, butt
splices, and power/ground connections. These can contribute to intermittent system
performance.
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Display Screen is Dark or Blank
Problem: Display Screen is Dark or Blank
If the display is blank or dark it could be:
• Unit is asleep (i.e. ignition detected as OFF and power down timer exceeded)
• Power source or power I/O cable problem
• Ignition detection not working
• Faulty IVG Display
Start the vehicle engine.
• Check to see if the LEDs on the display are blinking blue (top LED) and green (middle
LED).
• If the LEDs are not blinking, use a digital volt meter to check for power at the truck’s
diagnostic connector. Pin-outs for the 6-pin and 9-pin connectors are in the Appendix
A: Wiring Diagrams and Charts
Problem: Display Immediately goes Blank when Ignition is Turned Off
When vehicle ignition is turned OFF, the display should stay on for the period of time that has
been configured by dispatch. This is the power down time. If the display screen immediately
blanks out when the ignition is turned OFF, this could be caused by:
• The IVG’ power-down time or total time is set to zero.
- Check the host software configuration.
Note: The power-down time should not be set below five minutes.
• Make sure primary power is constant not switched.
Verify diagnostic connector power is ON with ignition On or Off. It cannot be switched.
Problem: Display Immediately goes Blank when Ignition is Turned Off Display Screen is Dark or Blank
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See, Appendix A: Wiring Diagrams and Charts, for wire diagrams and schematics of the
different diagnostic connectors.
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10
Display Problems
IVG Display Overview
• The DIU is a color, graphic touchscreen display. When the vehicle’s engine is running, the
display screen should be powered and on. It says on until the ignition is turned off and the
IVG power-down timer expires - it then goes dark. The power-down timer is configured by
the customer’s dispatch system.
• When the vehicle is running, an image appears on the display screen. To adjust the
brightness, use the brightness buttons located to the left of the Home button. Press the +
(plus) button to increase brightness or - (minus) button to decrease brightness.
• When the brightness buttons are pressed, a pop-up window will appear on the screen
indicating the current brightness level.
• Text-to-speech is played through the display’s two speakers. To adjust the volume, press
the volume buttons located to the right of the Home button. Tap the + (plus) or - (minus)
buttons to adjust. When the volume controls are used, a pop-up window will appear on the
screen indicated the current volume level.
Problem: Touchscreen Non-responsive/Calibration Display Problems
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MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
Problem: Touchscreen Non-responsive/Calibration
If you are tapping anywhere on the touchscreen and the screen is not responding quickly or
the screen arrow is not where the screen was touched, the touchscreen may not be calibrated
properly. To recalibrate the DIU touchscreen settings, from the Home screen:
1. Tap the Settings button then tap the Calibration tab.
2. Tap the Calibrate button.
3. When the targets display, carefully tap and hold down each of the targets (+) in the
center and release when instructed. It is best to use your finger to calibrate.
4. When the last target is touched, the calibration is complete.
5. If the touchscreen does not allow you to get to the calibration screen, a USB mouse can
be connected to use as a pointer. After you get to the targets, use your finger to tap the
screen.
6. If the touchscreen/display is still unresponsive, use the reset button on the left side of
the display to reboot the unit. It will take the system several minutes to reboot.
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11
Cannot Send Messages
Problem: Cannot Send Messages
If a message has been queued and shows up in the Messaging Outbox with orange arrow
indicators for more than a minute, do the following:
1. Verify the Cellular End To End test under the System Diag Run All test passes. See
Chapter 12: Cellular End to End Problems.
2. Verify the Cellular Signal Strength indicator shows the unit has acceptable signal. See
Chapter 13: Cellular Signal Strength Problems.
3. If both the Cellular End To End and Cellular Signal Strength are good:
Reboot the unit by pressing the reset button on the left side of the display. Give the unit
time to boot up and reacquire cellular signal before checking the message status
indicators.
4. If problem still persists, Call Omnitracs Customer Support at 800-541-7490 for
assistance.
Orange
Arrow
Indicators
Problem: Cannot Send Messages Cannot Send Messages
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80-JE026-1 Rev. B 12-1
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12
Cellular End to End Problems
Problem: Cellular End to End Test Fails
If the Cellular End to End test is failing when performing a system verification, the likely cause
is the system has not been properly activated.
To see the details of this information:
1. Highlight the Cellular End To End Line.
2. Tap the Details button. A lot of information is provided at the bottom of the screen.
3. Tap the Done button.
Problem: Cellular End to End Test Fails Cellular End to End Problems
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13
Cellular Signal Strength Problems
Problem: Cellular Signal Strength Fails
If the Cellular Signal Strength test is failing when performing a system verification, or the
cellular icon at the top of the screen shows a red X and no colored bars, follow the steps
below.
For detailed information concerning Cellular Signal Strength, tap the System button, then tap
the Comm tab.
RSSI to number of bars:
-50 to -75 four bars
-76 to -85 three bars
-86 to -95 two bars
-96 to -105 one bar
-106 to -109 no bars
-110 to -200 no signal light will come on
Problem: Cellular Signal Strength Fails Cellular Signal Strength Problems
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MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
1. Verify that the truck is at a location where there is known to be good cellular coverage.
2. Check to ensure there are no metal obstructions above the IVG display.
3. If there are no obstructions, inspect the antenna and antenna cable to ensure there is
no damage.
4. If there is still a problem, test with known good antenna.
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14
CDD Database Sync Problem
Problem: CDD Database Sync Test Fails
.
After an IVG is installed and powered up with good signal and line-of-sight to the GPS
satellites, it usually takes about 10 minutes for it to get all the company-defined settings and
configurations. After it acquires all settings and configurations, it will go into the desired state
of Sync complete. If an IVG is installed and powered up and has not gone to a database state
of Sync Complete within 10 minutes:
1. Verify that the unit has been properly activated. Make sure that the Cellular End To End
passed. See Chapter 2: Activation.
2. Check that the unit has cellular signal and is able to connect. See Chapter 13: Cellular
Signal Strength Problems.
3. If it is activated/registered and able to connect, but will not go to a Sync complete state,
call Omnitracs Customer Support at 800-541-7490 for assistance. Ask for Out of Sync
command.
4. If the problem still persists, Replace/RMA the IVG unit.
Problem: CDD Database Sync Test Fails CDD Database Sync Problem
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80-JE026-1 Rev. B 15-1
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15
GPS Fix Problem
Problem: GPS Fix Test Fails
For more detailed information concerning GPS status, use the GPS tab (screen below).
Normally the GPS positioning system will update positioning data every second at the IVG, as
shown in the Last Update field of the System>GPS tab. The desired value for the Mode field
is 3-D, although No Fix may show when the antenna is temporarily blocked or in a garage.
• Precision: should be a value equal to 2 or less
• Satellites: should show a value of 5 or more (Note: it is the first value shown)
Problem: GPS Fix Test Fails GPS Fix Problem
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MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
If the vehicle is in the open with a clear view of the sky (no metal roof above), the mode
should show 3-D. The Last Update time should be current, Precision should be <2 and at
least 5 Satellites should be used in the fix. If this is not the case, follow the steps below:
1. Verify the IVG display is in a location where the view to the sky is not blocked or
obstructed.
Check for any metal obstructions that may block or degrade the GPS signals, such as
wires or cables directly above the display. If there are any obstructions, remove the
obstructions or relocate the antenna.
The GPS screen has a couple of indicators which may point to a problem with
obstruction:
• The Precision value should be <2. If it is consistently above 3.00, there is likely
something interfering with the GPS signals.
• The Satellites field shows xx/yy, where xx is the number of satellites used in the
position fix, and yy is the number of satellites recently viewed. The xx value should
be 5 or greater. If it has a value less than 5, there is likely some obstruction.
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16
J1587 Packet Detection Problem
Problem: J1587 Packet Detection Fails
The engine must be running for the IVG system to pickup vehicle data.
Note: If the Core Data Items and J1939 tests pass (i.e. green check), it’s acceptable for the
J1587 Packet Detection test to fail. This would mean that the IVG system is getting its
vehicle data from the J1939 link. Some 2012 and newer trucks do not supply J1587 packets.
In order to get J1587 data, a truck’s engine must be supplying the J1587 data, a connection
must be made to the J1587 wires (power I/O cable). Many new trucks/engines do not
transmit J1587 packets.
If packets are not detected, check and reseat the power I/O "Y" connections at the truck’s
diagnostic plug.
Note: the IVG system will auto-detect bus traffic, including J1587 bus traffic, and
automatically select the most reliable source for vehicle data.
Problem: J1587 Packet Detection Fails J1587 Packet Detection Problem
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17
J1939 Packet Detection Problem
Problem: J1939 Packet Detection Fails
Ignition must be on for the truck to broadcast/supply vehicle data.
Note: If the Core Data Items and J1587 tests pass (i.e. green check), it’s acceptable for the
J1939 Packet Detection test to fail. This would mean that the IVG system is getting its
vehicle data from the J1587 link. Many pre-2007 trucks do not submit J1939 packets.
The IVG system will auto-detect bus traffic, including J1939 bus traffic (250 kbps and 500
kbps), and automatically select the most reliable source for vehicle data.
In order to get J1939 data, a truck’s engine must be supplying the J1939 data, a connection
must be made to the J1939 wires (power I/O cable). Many old trucks/engines do not transmit
J1939 packets.
Problem: J1939 Packet Detection Fails J1939 Packet Detection Problem
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80-JE026-1 Rev. B 18-1
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18
Ignition On Detection Problem
Problem: Ignition On Test Fails
An IVG system will auto-detect when the ignition is on by identifying increased truck voltage
and detecting enging RPMs. The engine must be running for the system to detect ignition is
ON.
1. If the Ignition On test fails, it may be necessary to ensure the truck’s engine is running:
• It may be necessary to connect the ignition lead of the power I/O cable to a 12 VDC
key switched to source. Ensure that wire is connected and secure.
• Verify the fuse in the ignition wire has not blown.
2. If it continues to fail, check the ignition source used and the associated truck fuse.
Using a digital volt meter, verify that the source has approximately 12 VDC when key is
in the ignition ON position and shows 0 VDC in the OFF position.
WARNING
You must connect the IVG ignition wire to a true switched ignition source, not an
accessory source.
To confirm a true ignition source, use a digital volt meter to verify that the source has
approximately 12 VDC when the key is in the ignition ON position and shows O VDC in the
OFF and accessory position.
Note: Many newer model trucks have multiplex wiring systems that require specific ignition
connection points. To ensure correct ignition connection points, refer to the individual Truck
Specific Installation Instructions for more details.
Problem: Ignition On Test Fails Ignition On Detection Problem
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80-JE026-1 Rev. B 19-1
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19
Core Data Problem
Problem: Core Data Item Test Fails
The Core Data Items test verifies that specific engine items are being received from one or
both of the data links (J1587/J1939). Those items are:
• Speed
•RPM
• Distance LTD
• Fuel LTD
If any of these items are not received when the test is run, a failed status will be displayed
(red X).
Problem: Core Data Item Test Fails Core Data Problem
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To identify missing data items, as well as detected data items, tap the Core Data Items, and
then tap the Details.
1. Verify if ignition test passes. The engine must be running. If the ignition test does not
pass, see Chapter 18: Ignition On Detection Problem.
2. Verify one of the J1587 or J1939 packet detection tests passes. This means that the
IVG system is getting data from at least one data source.
- Check connections.
• If J1587 fails, see Chapter 16: J1587 Packet Detection Problem.
• If J1939 fails, see Chapter 17: J1939 Packet Detection Problem.
3. If IVG is receiving data and the core data item test still fails, call Omnitracs customer
support at 800-541-7490 for assistance.
J1939 0 0.0 MPH
0.0 %
Off
0.00
21355.31 Miles
3218.94 Gallons
570.90 Hours
0
0
0
0
23
17
J1939
J1939
J1939
J1939
J1939
J1939
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20
IVG Display LED Indicators
IVG Display Performance—LED Indicators
In a normal operating environment:
• The top LED will be blinking blue.
• The middle LED will be blinking green:
State Top LED Middle LED Bottom LED Action
Normal Mode Blinking blue once
per second Blinking green
once per 3
seconds
Not available None
Sleep Mode Blinking blue once
every 12 seconds OFF Not available None
Boot up and
System
Recovery
Mode
Red and blue blink.
Note: this should last
no more than five
minutes
A Red LED will
blink ON and
OFF at irregular
frequencies.
Note: this should
last no more than
5 minutes.
Give unit five minutes to
boot or recover Give unit five minutes
to boot or recover
IVG Display Performance—LED Indicators IVG Display LED Indicators
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21
IVG Display Icons and Indicators
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IVG Display Icons and Indicators
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22
Performance Monitoring Troubleshooting
System Overview
Connecting to the truck’s data link using the power I/O cable is required for the Performance
Monitoring application.
The Performance Monitoring application records data from the vehicle such as speed,
distance, RPMs, and total fuel used.The data is retrieved from the truck by the IVG and sent
to the host computer, either manually or automatically at preset intervals.
The hardware installation on the vehicle consists of connecting the IVG power I/O connector
to the truck’s diagnostic connector.
Note: If the Performance Monitoring icon is grayed out, the Performance Monitoring
application is not enabled. Call your company dispatch to have this application
enabled.
Normal Performance
After the power I/O connection to the truck’s diagnostic connector has been made, company-
defined parameters are sent and received by the unit, performance monitoring data will be
recorded at the mobile and sent to the host system.
To confirm normal performance, first verify that performance monitoring parameters have
been sent to the unit and received. Tap the Parameters tab within the Performance
Monitoring application and verify the tag field is not “0.”
Normal Performance Performance Monitoring Troubleshooting
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A tag of “0” indicates that the unit has not received it s parameters. Call your company
dispatch administrator and ask for the parameters to be sent. A non-zero tag indicates that
the unit has received parameters.
The Core Data Items test checks for all essential data items for Performance Monitoring.With
the engine running, review data that is available listed under the System>Diag tab Core Data
Items>Details.
At a minimum, Performance Monitoring needs current data from Speed, EngineRPM, Fuel,
and DistanceLTD. These are checked when a system verification is run. The core data items
verifies these are received. The screen above shows how the unit is configured, if an item is
detected, and the source address if detected.
If any data items are not present:
• Ensure the IVG is set to auto-detect for the right databus traffic by calling the Omnitracs
Customer Support at 800-541-7490 for assistance..
If problem persists, contact Omnitracs Customer Support at 800-541-7490 for assistance.
J1939 0 0.0 MPH
0.0 %
Off
0.00
21355.31 Miles
3218.94 Gallons
570.90 Hours
0
0
0
0
23
17
J1939
J1939
J1939
J1939
J1939
J1939
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Performance Monitoring Troubleshooting Normal Performance
Performance Monitoring Faults and Descriptions
Monitored Active Faults are controlled by the customer-specified parameters sent to the unit.
The following chart shows the faults that may surface.
Active Fault Field Value Definitions
Display
Shows Associated
Fault Description/Symptom Possible Cause
+ Fault no longer active Cleared
- Fault not monitored Performance monitoring parameters specified
not to monitor.
0No Power
(IVG) Power detected OFF
for more than the wake-
up time.
Main power was lost, causing the IVG to stay
asleep longer than its wake-up interval.
1RPM Zero
(IVG) RPM zero when speed
is non-zero. - RPM sensor or connection problem.
- J1708 selection parameter set wrong.
- In rare cases, no idle can be caused by faulty
axle sensor input (e.g., wires reversed)
causing a positive reading for speed while the
vehicle is stationary.
2 Bad Ignition
(IVG) Ignition OFF and speed
or RPM non-zero. Problem with the IVG’s ignition sense or unit
rebooted while moving.
3 RPM Sensor
(IVG) Engine posted PID
(194) and PID (190). RPM sensor or connection problem to the
engine, detected by the engine’s diagnostics.
4 Speed
Sensor
(IVG)
Engine posted PID
(194) and PID (84). Speed sensor or connection problem to
engine, detected by the engine’s diagnostics.
- - - - - - - - - -
Normal Performance Performance Monitoring Troubleshooting
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9LTD
Mismatch
(IVG)
LTD mismatch with
stored IVG data. - Engine run with main power disconnected.
- Engine run with data link disconnected.
- Engine run with ignition line disconnected.
A Bad Speed
(IVG) More than 2 hrs IGN =
ON with Spd = 0, RPM
greater than 1300.
- Speed sensor or connection problem: engine.
- Engine speed sensor parameter not enabled.
B 0 Spd and
RPM (IVG) More than 2 hrs with
IGN = ON with Spd = 0,
RPM = 0.
- Data link connection problem
- IVG detection of ignition problem.
D IVG Speed
(IVG) Speed signal constant
for more than 5
minutes.
A pulse generator may have been connected
to either the IVG or the engine.
E Hard
Braking
Event
Speed is suddenly
decreased by more
than 9 MPH/second
(speed must be above
20 MPH for this fault to
occur.
Driver is braking too quickly (hard braked).
Active Fault Field Value Definitions (Continued)
Display
Shows Associated
Fault Description/Symptom Possible Cause
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23
Critical Event Reporting Troubleshooting
Overview
Critical Event Reporting (CER) captures and reports vehicle critical event information (e.g.,
hard braking, vehicle speed, location, stability control (VDC), lane departure warning (LDW),
and panic button events). With each hard braking event, five minutes of speed information is
recorded and sent to the CER host system. Events are processed two minutes after they
occur.
Normal Performance
In order for the CER feature to function, the IVG must be connected to the vehicle’s data link
via the power I/O cable.
Critical events can be triggered by a:
• Hard Brake event
• Stability Control event (if available)
• Lane Departure Warning (LDW) (if option is installed)
• Manually triggered CER event.
Text-to-speech (TTS) can be enabled so CER events can be audibly conveyed to the driver.
Abnormal Performance
If any of the above items do not trigger a CER event, or if a critical event is reported in error,
there is a problem. A problem is usually caused by one or more of the following:
• Loose or bad connection to the data link
• Intermittent data supplied by stability control device or lane departure warning device
• Intermittent data supplied by ECM of vehicle
Event Not Triggered Critical Event Reporting Troubleshooting
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Event Not Triggered
CER Verify Configuration
1. To access CER information, go to the Home screen and tap the Critical Event
Reporting button. If this button is grayed out, then CER service for the unit must be
enabled from the Customer Portal.
2. A pop-up will appear. Tap the Diagnostics button at the bottom right of the screen.
3. Select one of the tabs for General, Roll Stability, Lane Departure information, or
Collision Warning.
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Critical Event Reporting Troubleshooting CER Verify Configuration
Field Value
CER Enabled/Disabled If enabled, the IVG captures CER events.
Speech Enabled/Disabled If enabled, the text in the alert pop-ups is spoken.
Hard Braking Minimum Speed The speed at which mobile unit detects hard brake events.
Hard Braking Deceleration Rate The rate of deceleration that triggers a hard brake event (Default = 9 MPH/SEC).
Stability Control (VDC) Enabled/
Disabled Stability control is enabled/disabled.
Minimum Speed Minimum speed at which mobile unit detects events.
On/Off Threshold Number of notifications that must be seen in a row before an event is considered
to be in progress.
VDC/LDW Bits Tracked Setting that determines which bits the mobile unit tracks to monitor stability
control events: Brake bits only, Engine bits only, Brake or Engine bits (Default),
Brake and Engine bits
Lane Departure Enabled Lane Departure Warning is enabled.
Bus J1587 or J1939
VDC/LDW Data Available or not seen
LDW Events Count Number of LDW events that occur within the LDW Time Threshold before CER
sends a notification.
LDW Events Time (mins) Number of minutes that pass before LDW events are detected and CER sends a
notification.
Sending a Manual CER Event Critical Event Reporting Troubleshooting
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Hard braking gets information from either J1708/1587 or J1939. One of the two indicator
lights must be green to record hard braking events correctly. Some filtering is done to prevent
erroneous CER events due to faulty truck speed sensors.
Sending a Manual CER Event
1. From the Home screen, tap the Critical Event Reporting button. Tap Yes to initiate an
event.
Note: The CER message is sent to the NOC.
2. Verify that the host receives the CER event message and that data is present.
Events Triggered in Error
• For hard braking events triggered in error, verify configuration values, hard braking
minimum speed and hard braking deceleration rate.
Note: False hard braking events are typically caused by a faulty speed sensor.
• For stability control events triggered in error, verify configuration values minimum speed
and on/off threshold.
• Roll stability events are sent from the power train or braking control units installed on the
truck. The IVG system acts as a pass through for these devices. If false events are being
recorded, those devices should be investigated.
Trailer Tracks, Scanner, Panic Button (placeholders)
•
80-JE026-1 Rev. B 24-1
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24
Optional Accessories Troubleshooting
This section reserved for future use.
Optional Accessories Troubleshooting
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80-JE026-1 Rev. B
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Appendix Contents
A. Wiring Diagrams and Charts
B. Environmental and Power Requirements
C. General Wiring and Installation Guidelines
D. Standard RMA Procedure
E. Upgrading the IVG Using USB Memory Sticks
F. Preventive Maintenance Inspection
G. Component Information
H. Installation Form
I. RF Exposure Information (SAR)
Appendix Contents
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80-JE026-1 Rev. B A-1
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A
Wiring Diagrams and Charts
IVG Wiring Diagram
IVG Wiring Diagram Wiring Diagrams and Charts
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Wiring Diagrams and Charts 6-pin Power/IO Cable
6-pin Power/IO Cable
SIGNAL PIN
J1708/J1587 DATA LINK+ A
J1708/J1587 DATA LINK- B
+12VDC C
N/C D
BATTERY GROUND E
N/C F
9-pin Power/IO Cable and Paccar Adapter Cable Wiring Diagrams and Charts
A-4 80-JE026-1 Rev. B
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9-pin Power/IO Cable and Paccar Adapter Cable
SIGNAL PIN SIGNAL PIN
BATTERY GROUND A J1708/J1587 DATA LINK+ F
+12VDC B J1708/J1587 DATA LINK- G
J1939 DATA LINK+ C OEM_CAN_H H
J1939 DATA LINK- D OEM_CAN_L J
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Wiring Diagrams and Charts Volvo/Mack 2014 or newer OBDII style Connector
Volvo/Mack 2014 or newer OBDII style Connector
Note: While this cable uses OBDII style connector, it is not compatible with standard OBDII
cables found in most non-commercial cars, trucks, and vans.
SIGNAL PIN
Ignition 1
J1939 CAN (High) 3
Chassis Ground 4
Signal Ground 5
J1939 CAN (Low) 11
J1708/J1587 Data Link + 12
J1708/J1587 Data Link - 13
Battery Positive Voltage 16
Hino Wiring Diagrams and Charts
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Hino
P2: Blue US-built vehicle
P3: White: Japanese-built vehicle
J1939 500 Kbps Cable (placeholder)
SIGNAL P2 P3
Battery H J
Chassis Ground (batt return) A B
CAN high F G
CAN low C D
Ignition B C
80-JE026-1 Rev. B B-1
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B
Environmental and Power Requirements
IVG Environmental and Power Requirements
The IVG system has no user-serviceable parts. The IVG display contains a permanent lithium
coin cell for maintaining the real-time clock; proper recycling or disposal per local law is
required for all components of the IVG.
Condition Requirement
Operating Temperature -30° C to 70° C (-35° F to 158° F)
Vibration/Shock
Humidity
IVG Display Not watertight. DO NOT get wet.
Not watertight. Turn over immediately if
liquids are spilled on it.
Power +6 to +18 Volts DC
Operating at +12V (IVG display) IVG draws a maximum of 2 amps.
Average current draw is approx. 1 amp.
Asleep IVG draws 10 mA.
Frequency of modems 800 MHz 1x
1900 MHz EVDO (when supported)
IVG Environmental and Power Requirements Environmental and Power Requirements
B-2 80-JE026-1 Rev. B
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80-JE026-1 Rev. B C-1
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C
General Wiring and Installation Guidelines
Making Electrical Connections - Standard Installations
For standard IVG installations, the only electrical connection needed to the truck will be the
power I/O cable and an ignition wire lead.
Cutting and Splicing Power I/O Cable - Non-standard Installation
Some trucks may use a different 9-pin diagnostic connector than supplied on the Omnitracs
“Y” cable. The connector on the Omnitracs cable may not easily mount in the dash.
Therefore, it may be necessary to make direct butt splice connections.
If the available power I/O cable does not mate to the truck’s diagnostic connector, the “Y”
portion of the cable can be cut off and the leads spliced into an appropriate source:
Cable Truck
BATT_V 12 VDC unswitched source
BATT_RTN Chassis ground
J1708+ Positive J1587/J1708 truck wire
J1708- Negaive J1587/J1708 truck wire
Can_H J1939+ truck wire (yellow to yellow)
Can_L J1939- truck wire (green to green)
Approved Omnitracs Electrical Connectors General Wiring and Installation Guidelines
C-2 80-JE026-1 Rev. B
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
Approved Omnitracs Electrical Connectors
The wiring for the IVG system is expected to be inside the cab. The only Omnitracs-approved
electrical connections other than standard connectors are crimp butt splices and crimp ring
terminals. Connections are typically made by mating the two connectors. Many of the
following general guidelines apply to non-standard IVG connections where the power I/O
cable must be cut because it does easily mount in the truck’s dashboard.
Caution
Not following proper wiring guidelines and using improper crimps and butt splices
may cause intermittent connections and may result in unexpected truck down time or
system failure.
Wire Stripping
Caution
Use care in stripping wires. Vibration can cause nicked wires to fail. Using wire
cutters, knives, or other tools can damage the conductor wire and/or insulation.
Knowing and following proper wire stripping techniques is essential for performing successful
and safe electrical connections of all system components.
1. Using a wire stripper, strip approximately 1/4" off the end of an insulated wire.
2. After stripping the wire, verify that the wire is not severed, nicked, or damaged by the
stripping tool. If the wire has been properly stripped, it is ready to be butt spliced. If the
wire has been damaged, restrip the wire (see step 1.).
1/4"
approx.
Strip
03AAA_270a
80-JE026-1 Rev. B C-3
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General Wiring and Installation Guidelines Butt Splicing
Butt Splicing
• Omnitracs recommends Nylon insulated, seamless butt connectors with inspection
windows.
• Heat-shrinkable butt connectors are preferred.
Make sure the size of the butt splice is appropriate for the job. A good butt splice has these
characteristics:
• The ends of the bare wires are visible through an inspection window.
• The ends of the wires “butt” up against the stop.
• The wires are not exposed beyond splice shielding.
• Crimping does not sever or damage the wires or insulation.
Crimping General Wiring and Installation Guidelines
C-4 80-JE026-1 Rev. B
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
Crimping
• When crimping a butt-spliced wire or cable, be sure the insulated butt splice is crimped
using the insulated position on the crimp tool and not the crimping “tooth” of the tool.
• Crimping butt splices incorrectly can result in a severed wire and a failed wire connection.
Caution
DO NOT crimp on the crimp “tooth.”
1. Using a crimping tool, crimp the butt splice one end at a time. First, crimp the inside
crimp area where the wire has been stripped. Apply necessary pressure to this inside
area.
Note: The objective is to apply the necessary pressure to crimp the butt splice closed and
hold the wire connections together. Do not apply so much pressure as to crush the butt splice
and sever the wire or the insulation on the wire.
03AAA_90b
Crimp tooth
INSUL
Do NOT crimp wire here
Crimp here
INSUL
UNINSUL
UNINSUL
WRONG
Butt splice is visibly crushed,
possibly damaging the wire
and the wire connection.
Some wires are exposed.
CORRECT
Crimping is done properly,
protecting the wire and
the wire connection.
No exposed wires.
03AAA_277A
80-JE026-1 Rev. B C-5
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
General Wiring and Installation Guidelines Crimping
2. After crimping the inside of both ends of the butt splice on the “insulated” area of the
crimping tool, next crimp the outside of both ends of the butt splice.
3. Verify that the crimps are good and the wires have not been damaged.
03AAA_271
Crimp here
Crimping Tool
INSUL
UNINSUL
Wire crim
p
Crimping locations
Inside crimp (stripped wire)
Outside crimp (insulated wire)
03AAA_273
Outside crimp (insulated wire)
Inside crimp (stripped wire)
Ring Terminals General Wiring and Installation Guidelines
C-6 80-JE026-1 Rev. B
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
4. Do a pull test. Pull on both ends of the wires to ensure a solid butt-spliced connection
exists. The crimped butt splice securely grips the insulated wires.
WARNING
If using heat shrinkable crimps, DO NOT use a heat gun or open flame near
combustible materials. Use a heat gun only when it is safe and appropriate to do so.
Protect surrounding wiring and other components when using a heat gun.
Ring Terminals
When making electrical connections, crimp ring terminals onto the ends of the wires to ensure
good contacts. A properly crimped ring terminal has these characteristics:
• The barrel crimping indent is well-formed and properly positioned.
• The insulated wire’s grip impression is well-formed and provides proper support without
crushing the insulation.
• The wire does not move independently of the lug. Firmly tug on the ring terminal to ensure
it does not pull loose.
• The end of the bare wire protrudes through the crimp barrel approximately 0.03 to 0.125"
depending on the lug size and crimp tool.
03AAA_282
Wire gripping impression
is well formed
Bare wire
protrudes 0.03 to
0.125 inch
OM/E-0093-97
80-JE026-1 Rev. B C-7
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General Wiring and Installation Guidelines Proper Grounding
Install the ring terminal on the ground connection using one of the following options:
Proper Grounding
When establishing a good chassis ground, avoid areas that may be potentially isolated from
ground by a hinge or bad welds. It is extremely important that you create clean, secure, tight,
metal-to-metal grounds. If grounding terminals are not available, remove the paint from the
surface of the metal connected to the chassis to make the ground. Make sure the wires are
not strained or vulnerable to damage.
WARNING
Not following proper grounding guidelines may cause intermittent connections and
may result in unexpected truck downtime or system failure.
Flat Washer
Flat Washer
Flat Washer
Star Washer
Lock Washer
Nut
Terminal Connector
Terminal Connector
Terminal
Screw
03AAA 285
General Installation Guidelines General Wiring and Installation Guidelines
C-8 80-JE026-1 Rev. B
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
General Installation Guidelines
• Determine the most direct and protected route when routing cables to connect the
components to each other and to the vehicle.
• Do not trim cable lengths to fit a specific vehicle.
• Use only wire strippers for stripping wires.
• Use only the appropriate insulated crimping tool for crimping insulated connectors.
• Use existing holes for cable routing whenever possible.
• Avoid running cable over or near heat sources.
Routing and Protecting Cables
• Provide strain relief for all cables
• Use tie wraps
• Debur any drilled holes
DO NOT route cables:
• Near audio system amplifiers
• Near exhaust pipes and other sources of heat
• Near the brake, clutch, or accelerator pedals, and linkage
• Near foot traffic areas
• Near the windshield wiper mechanism
• Near CB radio wires
• Over sharp edges
• Over moving parts
Special Interior Routing Guidelines
• Route cables under kick plates or carpets.
• Avoid high foot traffic areas.
• When reinstalling dash panels, be careful that screws do not penetrate cables.
• Route cables with any existing vehicle cables.
Storing Excess Cabling
• Secure excess cabling with tie wraps.
• Stow out of sight.
Stress Relief
• Ensure cables have enough slack so connections are not being pulled.
80-JE026-1 Rev. B D-1
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D
Standard RMA Procedure
For customers, to return failed equipment, go to Omnitracs Customer Portal at
https://customer.omnitracs.com
For service centers only, please return equipment to Omnitracs at the following address.
Make sure that the RMA number is marked clearly on the outside of the box.
Omnitracs, LLC - RMA Receiving
c/o Baja Freight Forwarders, Inc.
8662 Siempre Viva Road
San Diego, CA 92154
RMA #: __________________
(800) 541-7490
To prevent damage during shipment and handling, carefully package all equipment being
returned. If the original shipping container and packing material are available, please use
them to return the equipment.
Standard RMA Procedure
D-2 80-JE026-1 Rev. B
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80-JE026-1 Rev. B E-1
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E
Upgrading the IVG Using USB Memory Sticks
Before You Start
During an OS or application upgrade, driver and vehicle information can be deleted. The list
below will help minimize any inconvenience this causes.
• Confirm that the driver knows that all stored messages will be lost.
The driver should write down any information he thinks he may need later, from both his
inbox and his outbox.
• Confirm that he has listened to any unopened audio files.
This is necessary only if your company uses Omnitracs Media Manager application.
Deleted audio files will not be resent to the vehicle.
• Determine if certain special services are enabled for this vehicle.
From the display unit’s Home screen, check to see if the following services are accessible:
- Driver Workflow
- Content Delivery
- Hours of Service
- Navigation
- Performance Monitoring
Requirements for Certain Services
For everything except Hours of Service and Navigation, there are required tasks that you or
someone else must complete before the upgrade. If you don’t, important data may be lost.
Driver Workflow: The trip plan and any pre-plans will be deleted during the upgrade.
•Before: The driver should write down the details of the next stop in the trip plan.
•After the upgrade: the driver should ask dispatch to resend the current trip plan and any
pre-plans.
Hours of Service: Normally, no HOS data will be lost.
•Before: none. The driver’s logs are sent to the company’s HOS database when the driver
logs off the unit.
•After the upgrade: the logs are automatically resent to the vehicle the next time the driver
logs into HOS. Remind the driver that he needs to account for his time during the upgrade
and record the proper duty status. Recommend that the driver pay special attention to that
day the next time he approves the logs.
Requirements for Certain Services Upgrading the IVG Using USB Memory Sticks
E-2 80-JE026-1 Rev. B
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Navigation: The current route will be deleted during the upgrade.
•Before: None.
•After the upgrade: The driver needs to ask dispatch to resend the list of stops for the
current trip.
Performance Monitoring: Performance Monitoring data on the unit is deleted during an
upgrade.
•Before: Your company’s System Administrator needs to take steps to ensure the data is
not lost by manually extracting the performance data stored in the vehicle’s IVG system.
For the Omnitracs Services Portal, instructions are in Performance Monitoring:
Administration and Configuration Guide (80-JA316-3). For AS/400®, they can refer to the
SensorTRACS/400 User's Guide, Version 2.3 (80-30597-4). Remind Operations that your
Omnitracs representative can also help the System Administrators with this task.
•After the upgrade: Contact Operations and have a System Administrator resend the
vehicle’s Performance Monitoring parameters.
80-JE026-1 Rev. B E-3
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Upgrading the IVG Using USB Memory Sticks Placeholder - new process screens available soon
Placeholder - new process screens available soon
Checking the Software Versions Installed
Shortly after you power up the IVG, the user interface screen displays.
1. Use the right arrow to get to the System button. Tap the System button.
2. Tap the System tab to bring up the System Screen. Tap the Version button at the
bottom right to access system information about the IVG.
• IVG firmware and VIOP version numbers are listed here.
Upgrading Only the IVG Firmware Upgrading the IVG Using USB Memory Sticks
E-4 80-JE026-1 Rev. B
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
Upgrading Only the IVG Firmware
1. Make sure the IVG is powered ON, ignition ON.
2. Insert IVG firmware memory stick into the USB port on the right side of the DIU.
• The upgrade process takes approximately ten minutes. The screen will run through
various images as it is upgrading. You may see a listing of components, various
upgrade screens, a dark or fading screen, unit rebooting, acquiring network, network
loading, and others. Be patient. It may appear that nothing is happening, but it the
upgrade is going on in the background.
3. After the upgrade finishes, the IVG screen will show the Driver Warning screen. Tap OK.
4. Remove the memory stick.
80-JE026-1 Rev. B E-5
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Upgrading the IVG Using USB Memory Sticks Upgrading Only the IVG Firmware
5. Confirm the upgrade is complete by checking that it shows SyncComplete on the
System screen and the IVG firmware version on the Version screen. Also verify that the
VIOP is the latest revision (refer to the IVG External Release Notes).
6. If the display shows only a blinking cursor in the top left, the USB memory stick most
likely has a separate boot sector. Remove the USB memory stick, disconnect power
until all lights are out, and then power up again. The unit will upgrade normally.
7. Perform system verification.
Upgrading Only the IVG Firmware Upgrading the IVG Using USB Memory Sticks
E-6 80-JE026-1 Rev. B
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80-JE026-1 Rev. B F-1
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F
Preventive Maintenance Inspection
How Often Should Inspections Be Performed?
•Omnitracs
recommends inspections be performed at least once every 90 days.
• During normally scheduled vehicle preventive maintenance inspections.
Performing System Verification
• Verify proper IVG operation. From the Home screen, tap the Diag tab. Tap Run All button.
• Verify at a minimum that Cellular End To End, Cellular Signal Strength, CDD Database
Sync, GPS Fix, and Core Data Items show green check marks.
Inspecting the IVG Unit
• Verify the IVG screen is clean.
Omnitracs recommends that you use a soft cloth and either plain water, glass cleaner, or
mild soap to gently clean the surfaces of the IVG as well as the display screen.
Caution
The IVG is not watertight. Do not spray any liquid directly on the display screen.
Inspecting the IVG Unit Preventive Maintenance Inspection
F-2 80-JE026-1 Rev. B
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
Heavily soiled IVG units should be returned to Omnitracs using the RMA process for
proper cleaning.
Note: Use the PDA stylus, provided with the unit, or your fingers to navigate the IVG display.
Do not use pencils, pens, metal objects, or any other devices which could possibly scratch the
touchscreen.
• Make sure the display cable is not a tripping hazard.
• Verify the display screen is readable in any lighting condition.
• Make sure the display cable has enough slack and is not being rubbed or cut by anything
inside the cab.
• Remove the IVG from the holster and make sure the screws holding the holster in place
are secure.
Note: Display cable must not be removed from the IVG or warranty will be voided.
80-JE026-1 Rev. B G-1
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G
Component Information
IVG System Component MCNs Referenced in this Guide
System component Illustration MCN Notes
IVG system To be supplied
Holster CV90-JC339-710
IVG Mounting Kit with
Nut plate, RAM mount 65-JB313-1
Backing plate/ Nut
plate only 50-JB290-1
IVG System Component MCNs Referenced in this Guide Component Information
G-2 80-JE026-1 Rev. B
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
IVG Mounting Kit:
bracket, RAM mount 50-J9978-1 Specifically for
Freightliner
Columbia or
Century
Power I/O cable
6-pin J1587/J1708
only
45-JC365-1A All trucks 2005 and
older. (Transition
late 2005-2006.)
Separate ignition
connection
required.
Power/IO cable
9-pin black J1587/
J1708 and J1939
250 kbps
45-JC364-1A Most 2006 and
newer trucks.
(Transition late
2005-2006.)
Separate ignition
connection
required.
Volvo/Mack J1587/
J1708 and J1939
250 kbps
45-JC366-1A 2014 and newer
Volvo and Mack
trucks. Ignition
included.
System component Illustration MCN Notes
80-JE026-1 Rev. B G-3
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
Component Information IVG System Component MCNs Referenced in this Guide
Hino Power I/O 45-JC375-1A Early 2011 Hino
trucks and late 2011
and newer Hino
trucks may not have
a telematics
connector.
Connections will
need to be butt
spliced. Refer to the
Hino Truck Specific
Installation
Suggestions.
9-Pin Paccar Power
I/O 45-JC373-1A 9-pin connector for
use with certain
Paccar trucks i.e.
Kenworth and
Peterbilt.
Power I/O cable 9-pin
green J1587/J1708
and J1939
500 kbps
45-JE006-1A 9-pin 500 kbps with
repeater
System component Illustration MCN Notes
IVG System Component MCNs Referenced in this Guide Component Information
G-4 80-JE026-1 Rev. B
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
80-JE026-1 Rev. B H-1
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
H
Installation Form
Installation Form
Installation Work Order Details (IVG)
I find the
service rendered and materials installed in connection with the above mentioned work to have been
completed in a satisfactory manner.
Driver/Customer Signature: _________________________________________ Date: ____________________
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Installation Form Installation Form
H-2 80-JE026-1 Rev. B
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
80-JE026-1 Rev. B I-1
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
RF Exposure Information (SAR)
This device meets the government's requirements for exposure to radio waves. This device is
designed and manufactured to not exceed the emission limits for exposure to radio frequency
(RF) energy set by the Federal Communications Commission (FCC) of the United States
Government and Industry Canada (IC) of Canada. For optimal device performance and so
that human exposure to RF energy does not exceed the FCC and IC guidelines, always
follow these instructions and precautions: Orient the device in landscape mode with the
cellular antenna (located at the top right corner of the device) away from your body or other
objects.
The exposure standard employs a unit of measurement known as the Specific Absorption
Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg(1g) for body exposure and 4.0W/
kg(10g) for extremity exposure. Tests for SAR are conducted using standard operating
positions accepted by the FCC/IC with the EUT transmitting at the specified power level in
different channels. Although SAR is determined at the highest certified power level in each
frequency band, the actual SAR level of the device while in operation can be well below the
maximum value because device adjusts its cellular transmitting power based, in part, on
proximity to the wireless network.
In general, the closer you are to a cellular base station, the lower the cellular transmitting
power level. The highest SAR value for the device as reported to the FCC is 1.26 W/kg(1g)
when placed next to
the body and 0.68 W/kg(10g) when exposed to extremities.
The device was tested according to measurement standards and procedures specified in
FCC OET
Bulletin 65, Supplement C (Edition 01-01) and Canada RSS 102. The FCC/IC has
granted an Equipment Authorization for this device with all reported SAR levels evaluated as
in compliance with the defined RF exposure guidelines. SAR information on this device is on
file with the FCC and can be found under the Display Grant section of
www.fcc.gov/oet/ea/fccid and searching on FCC ID:
2AE8ZIVG.
I
I-2 80-JE026-1 Rev. B
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION