Onkyo UPAR1 UNIVERSAL PORT MODULE FOR AIRPLAY User Manual UP AR1 En indd
Onkyo Corporation UNIVERSAL PORT MODULE FOR AIRPLAY UP AR1 En indd
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User manual
Universal Port Module for AirPlay®
UP-AR1
Instruction Manual
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日 本 語
UP-AR1_En.indd 1 2011/04/22 10:42:26
En-2
Thank you for purchasing an Onkyo product.
Please read this manual carefully before making
any connections or using this product. By following
these instructions, you’ll get the best audio
performance and the most listening pleasure from
your Onkyo product. Keep this manual for future
reference.
Important Safety Instructions
Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water.
Clean only with dry cloth.
Do not install near any heat sources such as radiators,
heat registers, stoves, or other apparatus that produce
heat.
Protect the connection cord from being walked on.
Unplug this apparatus during lightning storms or when
unused for long periods of time.
Refer all servicing to qualified service personnel.
Servicing is required when the apparatus has been
damaged in any way, such as connection cord is
damaged, liquid has been spilled or objects have fallen
into the apparatus, the apparatus has been exposed to
rain or moisture, does not operate normally, or has been
dropped.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
WARNING:
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT
EXPOSE THIS APPARATUS TO RAIN OR MOISTURE.
CAUTION:
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE
COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
The lightning ash with arrowhead symbol, within an equilateral
triangle, is intended to alert the user to the presence of
uninsulated “dangerous voltage” within the product’s enclosure
that may be of sucient magnitude to constitute a risk of electric
shock to persons.
The exclamation point within an equilateral triangle is intended
to alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature
accompanying the appliance.
WARNING
RISK OF ELECTRIC SHOCK
DO NOT OPEN
RISQUE DE CHOC ELECTRIQUE
NE PAS OUVRIR
AVIS
UP-AR1_En.indd 2 2011/04/22 10:42:27
En-3
Damage Requiring Service
Unplug the apparatus from the AV receiver/amplifier and
refer servicing to qualified service personnel under the
following conditions:
When the connection cord is damaged,
If liquid has been spilled, or objects have fallen into
the apparatus,
If the apparatus has been exposed to rain or water,
If the apparatus does not operate normally by
following the operating instructions. Adjust only
those controls that are covered by the operating
instructions as an improper adjustment of other
controls may result in damage and will often require
extensive work by a qualified technician to restore
the apparatus to its normal operation,
If the apparatus has been dropped or damaged in
any way, and
When the apparatus exhibits a distinct change in
performance this indicates a need for service.
11.
A.
B.
C.
D.
E.
F.
Precautions
Care—Occasionally you should dust the unit all over
with a soft cloth. For stubborn stains, use a soft cloth
dampened with a weak solution of mild detergent and
water. Dry the unit immediately afterwards with a clean
cloth. Don’t use abrasive cloths, thinners, alcohol, or
other chemical solvents, because they may damage the
finish or remove the panel lettering.
Never Touch this Unit with Wet Hands—Never handle
this unit or its connection cord while your hands are wet
or damp. If water or any other liquid gets inside this unit,
have it checked by your Onkyo dealer.
1.
2.
UP-AR1_En.indd 3 2011/04/22 10:42:27
En-4
For U.S. models
FCC Statement
Federal Communication Commission Interference
Statement
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more
of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and
receiver.
Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician
for help.
•
•
•
•
FCC Caution:
FCC WARNING
Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s
authority to operate the equipment. This device complies
with Part 15 of FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference,
including interference that may cause undesired operation
of this device.
Le présent appareil est conforme aux la partie 15 des règles
de la FCC et CNR d’Industrie Canada applicables aux appareils
radio exempts de licence. L’exploitation est autorisée aux
deux conditions suivantes : (1) l’appareil ne doit pas produire
de brouillage, et (2) l’utilisateur de l’appareil doit accepter
tout brouillage radioélectrique subi, même si le brouillage est
susceptible d’en compromettre le fonctionnement.
For product available in the USA/Canada market, only
channel 1~11 can be operated. Selection of other channels is
not possible. This device and its antenna(s) must not be co-
located or operation in conjunction with any other antenna
or transmitter.
UP-AR1_En.indd 4 2011/04/22 10:42:27
En-5
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits
set forth for an uncontrolled environment and meets the FCC
radio frequency (RF) Exposure Guidelines in Supplement C
to OET65. This equipment should be installed and operated
keeping the radiator at least 20 cm or more away from
person’s body (excluding extremities: hands, wrists, feet and
ankles).
IC Statement
This device complies with Industry Canada licence-exempt
RSS standard(s). Operation is subject to the following two
conditions: (1) this device may not cause interference, and
(2) this device must accept any interference, including
interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d’Industrie Canada
applicables aux appareils radio exempts de licence.
L’exploitation est autorisée aux deux conditions suivantes :
(1) l’appareil ne doit pas produire de brouillage, et (2)
l’utilisateur de l’appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d’en compromettre le fonctionnement.
For product available in the USA/Canada market, only
channel 1~11 can be operated. Selection of other channels is
not possible. This device and its antenna(s) must not be co-
located or operation in conjunction with any other antenna
or transmitter.
UP-AR1_En.indd 5 2011/07/07 17:13:44
En-6
Hereby, ONKYO SOUND & VISION CORPORATION, declares
that this UP-AR1 is in compliance with the essential
requirements and other relevant provisions of Directive
1999/5/EC.
С настоящето, ONKYO SOUND & VISION CORPORATION,
декларира, че UP-AR1 е в съответствие със съществените
изисквания и другитеприложими разпоредби на
Директива 1999/5/EC.
ONKYO SOUND & VISION CORPORATION tímto prohlašuje,
že UP-AR1 splňuje základní požadavky a všechna příslušná
ustanoveni Směrnice 1999/5/ES.
Undertegnede ONKYO SOUND & VISION CORPORATION
erklærer herved, at følgende udstyr UP-AR1 overholder de
væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.
Hiermit erklärt ONKYO SOUND & VISION CORPORATION,
dass sich das Gerät UP-AR1 in Übereinstimmung mit
den grundlegenden Anforderungen und den übrigen
einschlägigen Bestimmungen der Richtlinie 1999/5/EG
befindet.
Käesolevaga kinnitab ONKYO SOUND & VISION
CORPORATION seadme UP-AR1 vastavust direktiivi 1999/5/EÜ
põhinõuetele ja nimetatud direktiivist tulenevatele teistele
asjakohastele sätetele.
ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Ο ΚΑΤΑΣΚΕΥΑΣΤΗΣ ONKYO SOUND
& VISION CORPORATION ΔΗΛΩΝΕΙ ΟΤΙ UP-AR1
ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ
ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ
IMPORTANT NOTE:
IC Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits
set forth for an uncontrolled environment and meets RSS-102
of the IC radio frequency (RF) Exposure rules. This equipment
should be installed and operated keeping the radiator at
least 20cm or more away from person’s body (excluding
extremities: hands, wrists, feet and ankles).
Cet équipement est conforme aux limites d’exposition
aux rayonnements énoncées pour un environnement non
contrôlé et respecte les règles d’exposition aux fréquences
radioélectriques (RF) CNR-102 de l’IC. Cet équipement doit
être installé et utilisé en gardant une distance de 20 cm ou
plus entre le dispositif rayonnant et le corps (à l’exception des
extrémités : mains, poignets, pieds et chevilles).
For European models
UP-AR1_En.indd 6 2011/07/08 9:26:15
En-7
Por la presente, ONKYO SOUND & VISION CORPORATION,
declara que este UP-AR1 cumple con los requisitos esenciales
y otras exigencias relevantes de la Directiva 1999/5/EC.
Par la présente, ONKYO SOUND & VISION CORPORATION
déclare que l’appareil UP-AR1 est conforme aux exigences
essentielles et aux autres dispositions pertinentes de la
directive 1999/5/CE.
Con la presente ONKYO SOUND & VISION CORPORATION
dichiara che questo UP-AR1 è conforme ai requisiti essenziali
ed alle altre disposizioni pertinenti stabilite dalla direttiva
1999/5/CE.
Ar šo ONKYO SOUND & VISION CORPORATION deklarē, ka
UP-AR1 atbilst Direktīvas 1999/5/EK būtiskajām prasībām un
citiem ar to saistītajiem noteikumiem.
Šiuo ONKYO SOUND & VISION CORPORATION
deklaruoja, kad šis UP-AR1 atitinka esminius reikalavimus ir
kitas 1999/5/EB Direktyvos nuostatas.
A ONKYO SOUND & VISION CORPORATION ezzennel
kijelenti, hogy a UP-AR1 típusú beren-dezés teljesíti az
alapvető követelményeket és más 1999/5/EK irányelvben
meghatározott vonatkozó rendelkezéseket.
Hierbij verklaart ONKYO SOUND & VISION CORPORATION dat
het toestel l UP-AR1 in overeenstemming is met de essentiële
eisen en de andere relevante bepalin-gen van richtlijn
1999/5/EG.
Niniejszym ONKYO SOUND & VISION CORPORATION
deklaruje że UP-AR1 jest zgodny z zasadniczymi
wymaganiami i innymi właściwymi postanowieniami
Dyrektywy 1999/5/EC.
Eu, ONKYO SOUND & VISION CORPORATION, declaro que o
UP-AR1 cumpre os requisitos essenciais e outras provisões
relevantes da Directiva 1999/5/EC.
Prin prezenta, ONKYO SOUND & VISION CORPORATION,
declară că aparatul UP-AR1 este în conformitate cu cerinţele
esenţiale şi cu alte prevederi pertinente ale Directivei
1999/5/CE.
ONKYO SOUND & VISION CORPORATION týmto vyhlasuje,
že UP-AR1 a spĺňa základné požiadavky a všetky príslušné
ustanovenia Smernice 1999/5/ES.
ONKYO SOUND & VISION CORPORATION izjavlja, da je ta UP-
AR1 v skladu z bistvenimi zahtevami in drugimi
relevantnimi določili direktive 1999/5/ES.
ONKYO SOUND & VISION CORPORATION vakuuttaa täten että
UP-AR1 tyyppinen laite on direktiivin 1999/5/EY oleellisten
vaatimusten ja sitä koskevien direktiivin muiden ehtojen
mukainen.
Härmed förklarar ONKYO SOUND & VISION CORPORATION
att denna UP-AR1 följer de väsentliga kraven och andra
relevanta stadgar i Direktiv 1999/5/EC.
Hér með lýsir ONKYO SOUND & VISION CORPORATION því
yfir að varan UP-AR1 er í samræmi við grunnkröfur og aðrar
kröfur sem gerðar eru í tilskipun 1999/5/EC.
ONKYO SOUND & VISION CORPORATION erklærer herved at
denne UP-AR1 er i overensstemmelse med vesentlige krav og
andre relevante bestemmelser i direktiv 1999/5/EC.
UP-AR1_En.indd 7 2011/04/22 10:42:27
En-8
About UP-AR1
The UP-AR1 connects to Onkyo’s network-capable
audio components equipped with a universal port*
(referred to as Main device below), and allows
wireless playback of iOS-based devices or iTunes
music library using Apple Inc.’s AirPlay.
* Compatible with new-series (TX-NRxx9 and higher) Onkyo
AV receivers. (A firmware update is required on some AV
receiver models.)
For further details, visit the Onkyo web site. You can find
the home page address on the back of this manual.
Note
To use AirPlay, you will need one of the following
equipments.
iPad, iPhone, iPod touch with iOS 4.2 or greater.
A personal computer with iTunes 10 (or greater)
installed.
Tip
For optimal performance, we recommend you
always use the latest version of iOS and iTunes.
For details on AirPlay or how to obtain the latest
version for your software, please visit Apple web site.
•
•
Using the UP-AR1
AirPlay, the AirPlay logo, iPad, iPhone, iPod,
iPod classic, iPod nano, iPod shuffle, and iPod touch
are trademarks of Apple Inc., registered in the U.S.
and other countries.
The Wi-Fi CERTIFIED Logo is a certification mark of
the Wi-Fi Alliance.
UP-AR1_En.indd 8 2011/04/22 10:42:27
En-9
Part Names
ETHERNET port
STATUS LED (Green)
WPS button
iPad, iPhone, iPod, iPod classic, iPod nano,
iPod shuffle, and iPod touch are trademarks of Apple
Inc., registered in the U.S. and other countries.
“Made for iPod”, “Made for iPhone” and
“Made for iPad” mean that an electronic accessory
has been designed to connect specifically to iPod,
iPhone, or iPad, respectively, and has been certified
by the developer to meet Apple performance
standards.
Apple is not responsible for the operation of this
device or its compliance with safety and regulatory
standards.
Please note that the use of this accessory with iPod,
iPhone or iPad may affect wireless performance.
UP-AR1_En.indd 9 2011/04/22 10:42:28
En-10
Network Setup
Follow either of the procedures below to perform
your network connection.
Note
The wording of displayed items may vary according
to the Main device.
Tip
Press RETURN to go back one screen.
Wired connection (Ethernet cable)
1Connect the UP-AR1 to your router with an
Ethernet cable.
2Set the Main device power to on.
Main device
Connecting the UP-AR1
Connect the UP-AR1 to the Universal Port on your
Main device as shown below.
UP-AR1_En.indd 10 2011/04/22 10:42:28
En-11
Wireless connection
Note
Make sure that no Ethernet cable is connected. If an
Ethernet cable is connected, you must first unplug
the cable before continuing with the setting.
Performing the setup with the WPS button
(your Wi-Fi router must be WPS-capable)
1Set the Main device power to on.
2Press PORT on the remote controller.
Wait until “Starting” goes off on the Main
device’s display.
3Press SETUP on the remote controller.
Note
While “Starting” is displayed on the Main device,
the SETUP button doesn’t work.
4Enable the WPS mode on your Wi-Fi router.
5Press WPS on the UP-AR1.
■
Performing the setup without the WPS
button
1Set the Main device power to on.
2Press PORT on the remote controller.
Wait until “Starting” goes off on the Main
device’s display.
3Press SETUP on the remote controller.
The UP-AR1 enters Setup Mode.
Note
While “Starting” is displayed on the Main device,
the SETUP button doesn’t work.
4Use q/w to select “Wi-Fi SetUp?” and then
press ENTER.
Follow either of the procedure below. Use q/w
to select an option.
■
UP-AR1_En.indd 11 2011/04/22 10:42:28
En-12
SSID search method
4.1 Use q/w to select “SSID Search?” and
then press ENTER.
SSID are retrieved.
4.2 Use q/w to select from the available
SSID and then press ENTER.
4.3 If the Wi-Fi router is secured, enter the
security key.
For detail, please refer to “Entering the
security key (for AV receivers)” (En-13).
4.4 Confirm that “Wi-Fi Connect?” is
displayed on the Main device and press
ENTER.
WPS PIN code method
4.1 Use q/w to select “WPS PIN Setup?” and
then press ENTER.
SSID are retrieved.
4.2 Use q/w to select from the available
SSID and then press ENTER.
A PIN code is displayed.
4.3 Enter the provided code in your Wi-Fi
router.
For information on the above process,
please refer to the instruction manual
provided with your Wi-Fi router.
UP-AR1_En.indd 12 2011/04/22 10:42:28
En-13
Playback
Follow the procedure below to play back.
1Select the PORT selector.
2Select “ONKYO UP-AR1 ******” (default
name) with the AirPlay icon of iTunes or on
your iPad/iPhone/iPod touch device.
3Select a song to play back.
Tip
The volume levels of the Main device and
iTunes are linked together. (Depending on the
Main device, this may not work.)
During AirPlay, press DISPLAY to switch
between song informations.
When iTunes or your iPad/iPhone/iPod touch
device is not detected (no connection via
AirPlay), “No Source” is displayed on the Main
device.
For detailed information on iTunes, see the
Help section of iTunes.
•
•
•
•
Entering the security key (for AV receivers)
1Use q/w/e/r to select the desired character
and then press ENTER.
Repeat the above operation to enter the whole
security key.
Tip
SHF: Toggles between the character types.
BS: Moves the cursor backward and deletes
one character.
SP: Enters a space character.
To correct a character
1 Use q/w/e/r to select “ ” or “ ”, and
then press ENTER.
2 Press ENTER several times to highlight
the incorrect character. (For each press,
the cursor is moved on to the next
character.)
3 Use q/w/e/r to select the correct
character and then press ENTER.
2Select “OK” and press ENTER to confirm your
entry.
UP-AR1_En.indd 13 2011/04/22 10:42:29
En-14
Wake Up On AirPlay
Even when the Main device is in standby mode, it
can be turned on by AirPlay playback.
Use e/r to toggle between “On” or “Off”.
Note
This function is enabled when the STATUS LED on
UP-AR1 is lit.
When this function is set to “On”, the standby
power consumption of the Main device increases.
Web Setup URL
This function displays the URL to make the WEB
settings.
You can enter this URL on your personal computer
to obtain information on UP-AR1 and perform
several settings.
Tip
If you want to restore the default settings, press
ON/STANDBY while holding down PORT on the
Main device after “Starting” has gone off from the
Main device’s display (for AV receivers).
■
•
•
■
Setup
Follow the procedure below to make the settings
of UP-AR1.
1Press PORT followed by SETUP on the remote
controller.
2Use q/w to select an option.
Wi-Fi SetUp
Make the Wi-Fi settings. For details on the setup,
refer to “Performing the setup without the WPS
button” (En-11).
Note
These settings can only be made when the Ethernet
cable is unplugged.
If the “Wi-Fi SetUp?” option is not displayed, unplug
the Ethernet cable and reconnect the UP-AR1
connection cable.
Auto Input Select
The Main device’s PORT selector is automatically
selected upon AirPlay playback.
Use e/r to toggle between “On” or “Off”.
■
■
UP-AR1_En.indd 14 2011/04/22 10:42:29
En-15
Firmware Update
Follow either of the procedure below to update the
firmware of UP-AR1.
Note
Don’t unplug the cables or turn the power off during
the update process.
Using the WPS button of UP-AR1
1Press PORT followed by SETUP on the remote
controller.
2Press and hold the WPS button for
10 seconds.
“F/W UpdateMode” is displayed on the Main
device, and the firmware update starts.
Wait until “Please Restart” appears.
3Set the Main device to Standby mode or turn
its power off and then turn it back on.
This completes the firmware update. UP-AR1 is
now updated with the latest firmware version.
Tip
During the update process, the STATUS LED
on UP-AR1 will flash.
When the latest version is already installed, no
firmware update is made.
•
•
Using a personal computer
1Download the firmware file from the Onkyo
web site.
2Uncompress the downloaded file in any
folder.
3Access the firmware update menu of the WEB
settings (En-14).
4Browse for your uncompressed file and follow
the instructions on your computer screen to
perform the update.
“F/W UpdateMode” is displayed on the Main
device, and the firmware update starts.
Wait until “Please Restart” appears.
5Set the Main device to Standby mode or turn
its power off and then turn it back on.
This completes the firmware update. UP-AR1 is
now updated with the latest firmware version.
For further details, visit the Onkyo web site. You
can find the home page address on the back of this
manual.
UP-AR1_En.indd 15 2011/04/22 10:42:29
En-16
Troubleshooting
The LED is off
Make sure that the UP-AR1 is connected to the
Main device. (En-10)
The LED is blinking
Upon initialization, the LED blinks for about 1
minute while the UP-AR1 is connecting to the
Network. If the blinking persists, the Network
connection has failed. Check the Network setup.
(En-10)
Cannot connect to Wi-Fi (wireless LAN)
Make sure that your Wi-Fi router has support for the
following features:
802.11b or 802.11g standard.
Channel band of 1-11 ch.
There’s no sound
Make sure that the volume level of the Main
device is properly set.
Make sure that the PORT selector is selected .
Refer to the “Troubleshooting” section of the Main
device’s instruction manual.
•
•
•
•
•
•
•
The STATUS LED won’t go off
Since “Wake Up On AirPlay” is set to “On” by
factory default, the UP-AR1 remains switched on
even if the Main device is in standby mode. To
turn the UP-AR1 off, set “Wake Up On Airplay” to
“Off” before switching the Main device to standby.
(En-14)
•
UP-AR1_En.indd 16 2011/04/22 10:42:29
En-17
The following table describes the UP-AR1’s status.
STATUS LED Main device’s display Status
Off PORT UP-AR1 is not connected to AV receiver.
Solid Lighting – AirPlay can be played.
Blinking
Starting UP-AR1 is starting.
No Network
Not connected to Network. Please connect an Ethernet cable
or set up a Wireless LAN. (En-10, 11)
If the setup fails and Network connection is impossible, reset
the UP-AR1 to its factory defaults. (En-14)
Faster Blinking Clear UP-AR1 is resetting to factory defaults.
UP-AR1_En.indd 17 2011/04/22 10:42:29
En-18
Specifications
Transmission frequency:
2.4 GHz band (2412 MHz - 2462 MHz,
1 - 11 ch)
Rating: DC 12 V, 0.5 A
Dimensions (W × H × D):
5” × 1-11/32” × 5-1/2”
(127 mm × 34.3 mm × 140 mm)
Weight: 0.9 lbs. (0.4 kg)
Specifications and features are subject to change
without notice.
UP-AR1_En.indd 18 2011/04/22 10:42:29
Y1104-1
* 2 9 4 0 0 7 8 6 *
SN 29400786
(C) Copyright 2011 ONKYO SOUND & VISION CORPORATION Japan.
All rights reserved.
2-1, Nisshin-cho, Neyagawa-shi, OSAKA 572-8540, JAPAN
Tel: 072-831-8023 Fax: 072-831-8163
http://www.onkyo.com/
18 Park Way, Upper Saddle River, N.J. 07458, U.S.A.
Tel: 800-229-1687, 201-785-2600 Fax: 201-785-2650
http://www.us.onkyo.com/
Liegnitzerstrasse 6, 82194 Groebenzell, GERMANY
Tel: +49-8142-4401-0 Fax: +49-8142-4401-555
http://www.eu.onkyo.com/
The Coach House 81A High Street, Marlow, Buckinghamshire, SL7 1AB, UK
Tel: +44-(0)1628-473-350 Fax: +44-(0)1628-401-700
Unit 1 & 12, 9/F, Ever Gain Plaza Tower 1, 88, Container Port Road, Kwai Chung,
N.T., Hong Kong. Tel: 852-2429-3118 Fax: 852-2428-9039
http://www.ch.onkyo.com/
1301, 555 Tower, No.555 West NanJin Road, Jin an, Shanghai,
China 200041, Tel: 86-21-52131366 Fax: 86-21-52130396
UP-AR1_En.indd 19 2011/04/22 10:42:30