Oticon A S STREAM02 Link device to wireless hearing aids User Manual
Oticon A/S Link device to wireless hearing aids
User Manual
INSTRUCTIONS FOR USE STREAMER 1.4
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Introduction
We would like to congratulate you on selecting the oticon Streamer.
The Oticon Streamer is the key to connecting your hearing instruments to the expanding
world of electronic media. The Streamer allows Audio Sound from modern communication
devices such as cell phones to be streamed directly into your hearing instruments.
The Streamer uses Bluetooth to connect to electronic media and will support connectivity
with most Bluetooth-enabled sound sources in the market.
To get a quick understanding of the basic functions and operations, We ask you to study
the “Getting Started” guide included in the package. We furthermore advise you to care-
fully read these instructions and familiarize yourself with the entire contents before
using Streamer. This will help you to achieve the optimal benefits of the product for the
longest time possible.
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Table of Contents
1. Package contents 6
2. Product overview 8
3. Basic use and wearing 10
3.1 What is a Streamer? 10
3.2 How to wear it 11
3.3 Protective skin 13
3.4 How to achieve the best experience 14
4. Streamer wireless ranges 16
4.1 EarStream range 16
4.2 Connect range 17
5. Battery life and maintenance 18
5.1 Charging Streamer 19
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6. Functional description 22
6.1 Key lock 22
6.2 General operation 24
6.3 Using a cell phone 26
6.3.1 Preparing Streamer and cell phone 27
6.3.2 Incoming call 28
6.3.3 Making a phone call 29
6.3.4 Phone button 30
6.3.5 Microphone 31
6.3.6 Call waiting 32
6.3.7 Cell phone sounds 33
6.4 Listening to audio sources 35
6.4.1 Connecting to wired audio input 36
6.4.2 Connecting to wireless audio source 37
6.4.3 Audio button 39
6.5 Up-Down button 41
6.5.1 Volume control 41
6.5.2 Programme shift 43
6.6 Connect button 44
6.7 Connecting to Bluetooth device 47
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6.8 Out of Connect range handling 47
6.9 Pairing to a Bluetooth device 48
6.9.1 Clearing stored pairings 50
7. Visual indicators 51
8. Audible indicators 54
9. Resetting Streamer 56
10. Cleaning and maintenance 57
11. Trouble shooting 58
12. International Warranty 66
13. Product approval, precautions and markings 69
Warnings Yellow Pages
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1. Package contents
USB charger cord
Dedicated power supply
(charger) Audio cable, 1 m (40 inches)
Streamer Protective skin
(cover)
Neck strap x 2
(1 short + 1 long)
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Optional
Getting Started guide Pocket clip
Charger cradle
This manual
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2. Product overview Buttons and connectors
A. Phone button
– Short press:
Accept incoming calls
Hook off for outgoing calls
Disconnect calls
Activate Voice Dial*
– Long press:
Reject call*
Last number re-dial*
B. Audio button
– Short press:
Start/Stop TV, music
* Only with Bluetooth cell phones
B
D
A C
E
C. Up-Down button
– Short press:
Volume control
– Long press:
Program change
D. Connect button
– Short press:
Connect on
– Long press:
Connect off
– Very long press:
Start pairing mode
E. Battery status indicator
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Jack connector for
audio input
Mini USB connector for
charging the battery
Key lockMicrophone
Operate
Locked
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3. Basic use and wearing
3.1 What is a Streamer?
Streamer is a body-worn device that can connect your hearing instruments wirelessly to
many different sound and communication media, thus enabling your instruments to func-
tion as wireless headphones.
If you have two hearing instruments, the sound will be streamed to both ears.
Through Streamer, your hearing instruments can connect to a number of ConnectLine
devices and other audio sources which allows you to
• use the home phone hands-free
• use a cell phone hands-free
• listen to TV sound
• listen to music and audio from portable music players, etc.
Streamer also works as a remote control for the hearing instruments.
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3.2 How to wear it
To make sure that you receive the best signal through Streamer,
it must be kept inside the Body Area Network. This is the area sur-
rounding the hearing instruments within a range of approx. 0.5 me-
tres. The wireless function enabling Streamer and hearing instru-
ments to communicate, called EarStream, operates at extremely
low power levels.
When using Streamer the best result is always achieved by using
the neck strap.
Fig: Body
Area Network
definition
ON OFF
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IMPORTANT NOTICE
Please use the neck strap carefully. Due to security reasons (to avoid strangulation)
the neck strap will automatically break if it gets caught in something. Do not shorten or
modify the neck strap in any way, i.e. such as tie a knot to shorten the length. If a neck
strap breaks, it cannot be repaired and must be replaced. Consult your Hearing Care
Professional for a replacement.
3.3 Protective skin
The included skin is a silicone cover, which can be used to protect Streamer against
scratches and moisture and in general prolonging its fresh appearance.
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3.4 How to achieve the best experience
1. The best listening quality is achieved by using the neck strap, i.e. hands-free around
the neck. The neck strap enhances the sound quality because it has an additional
antenna built-in.
2. Streamer can be kept in a pocket when not streaming audio, however still ready to
receive a phone call.
3. Streamer can be handheld during a phone conversation by holding it close to the
mouth. This ensures good quality of your speech brought to the remote party.
4. When using Streamer outside in strong wind, the sensitive microphone should be pro-
tected against wind noise, i.e. avoid the wind going directly into the microphone.
5. Like a normal phone, Streamer microphone is sensitive to mechanical noise (handling,
knocking and scratching). Make sure that Streamer is positioned and held still during a
phone conversation.
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6. The microphone must be oriented directly towards your mouth while speaking within a
distance from 10 to 30 cm (4 – 12 inches). This is ensured when using the neck strap.
7. Depending on the placement of Streamer, minor dropouts of sound can occur. If you
have two hearing instruments, sound should remain in one ear even though a dropout
is happening. (To prevent dropouts the neck strap should be used.)
The following illustrations show how Streamer should be placed during use.
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Purpose: landline phone,
mobile phone, TV, music,
remote control, stand-by
Purpose: Remote control,
incoming call notification,
and stand-by
In your pocket
(pocket clip)
Purpose: landline phone,
mobile phone, remote
control
Handheld
In your hand
Hands-free
Neck strap
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4. Streamer wireless ranges
4.1 EarStream range
Streamer has a digital wireless transmitter (EarStream) built-in that streams informa-
tion to your hearing instruments. The EarStream radio is activated automatically when
requested and cannot be permanently switched off.
When Streamer is streaming audio, the range to the hearing instrument is approx. 0.5
meters (20 inches). This means that the Body Area Network has an outer perimeter 0.5
meters from the ears and that Streamer must be used inside this perimeter.
The range could be reduced by metal objects and strong magnetic fields. Use of the neck
strap is strongly recommended to achieve optimal EarStream performance.
Streamer to hearing instruments: 0.5 meter
range. When Streamer is used for remote volume
control only or just “stand-by” (ready for incoming
phone call) the range is up to 1 meter.
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4.2 Connect range
Streamer connects to the ConnectLine devices and other wireless sound sources by
means of Bluetooth. When the Connect function is turned on, Streamer establishes a con-
nection to ConnectLine devices accessible within 10 meters (30 feet) range.
The wireless range from Streamer to a Bluetooth enabled cell phone is also 10 meters.
The Connect range is reduced by objects between Streamer and the connected sound
sources. The range may also be reduced by wireless equipment or networks in the envi-
ronment and also depends on the quality of the antenna in the cell phone.
Cell phone distance to/from Streamer:
10 meters range.
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5. Battery life and maintenance
Streamer has a built-in rechargeable battery. Always start by charging your new Streamer
for 2-4 hours until fully charged. This is shown by fixed green light in the battery indicator.
The battery life of Streamer depends on the usage.
USE BATTERY LIFE*
Talking on the phone 5 hours
Listening wirelessly to TV or music 5 hours
Listening to music /
audio on wired input
6 hours
Stand-by with Connect on 48 hours
Connect off 1 year
* The maximum time your battery will run before it must be recharged.
The table is based on a fully charged new battery. Even though Streamer has no dedicated
on/off button, turning off Connect function will result in a prolonged battery life.
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(C)
5.1 Charging Streamer
The best way to preserve capacity on the battery is to charge it frequently. Streamer
should be charged every night to always ensure battery life for a full day of operation.
To charge Streamer, connect the power adapter cord to the mini USB connector placed at
the bottom of Streamer. (A)
Alternatively connect the power cord to the mini USB connector placed on the back of the
charger cradle and then place Streamer into the cradle. (B)
Press Streamer gently down until the
Streamer is fully inserted into the cradle. (C)
(A) Charger cradle
(Optional)
(B)
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Included in the package, you will also find a USB cord that can be used to connect and
charge Streamer from a PC, allowing for frequent charging in the office.
The battery status indicator flashes RED when the battery is very low. The battery low
condition is also acoustically indicated by two beeps in the hearing instruments. Always
charge the battery when the status indicator starts to flash red.
–When charging, the status indicator flashes GREEN.
–When fully charged the status indicator shows a fixed green light.
–When unplugging the fully charged Streamer from the charger, the status indicator will
switch off.
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STATUS INDICATOR MEANING CONDITION
Steady red light Low battery ~ 20 min talk time left
Flashing red light Very low battery ~ 5 min talk time left
Flashing green light Battery charging Do not disconnect charger
Steady green light Battery fully charged Ready to go
Full recharging of the battery will take approx. 5 hours. Streamer can be charged during
use as well. This will prolong the charging time. Please check that the device you con-
nect Streamer to via the USB cable has been approved according to international security
standards.
IMPORTANT NOTICE
The battery should not be drained completely. Keeping the battery fully charged will pro-
long capacity of the battery. The battery cannot be replaced by the user. Streamer cannot
be opened without damaging it.
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6. Functional description
This section provides a detailed description of each function.
An overview of the visual and audio indications provided by Streamer and the hearing
instruments are described in sections 7 and 8
6.1 Key lock
To prevent accidental key presses, Streamer has a key lock function.
The key lock is operated by the slider on top of Streamer marked with the padlock symbol.
–When the slider reveals the GREEN mark, the keys can be operated.
–When the slider covers the green mark, the keys are locked.
Operate Locked
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Streamer cannot be operated when the keys are locked, apart from accepting a call from
the cell phone. (All keys will then be active until
the call is terminated.)
If you try to operate Streamer while the keys are locked, the back light in the buttons will
flash a few times to indicate the non-operational mode of keys in Streamer.
The key lock is not an On/Off function.
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6.2 General operation
Some of Streamer buttons have more functions depending on the listening situation and
Some of Streamer buttons have more functions depending on the listening situation and
the duration of the press, i.e. how long a button is activated. Duration of button presses is
defined as:
Key Press definitions Duration
Short Less than 1 second
Long Approx. 2 seconds
Very long More than 5 seconds
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Streamer and a set of hearing instruments is a secure system. The hearing instrument(s)
will only accept audio streaming from Streamer to which they are linked. (Linking has
been done by your Hearing Care Professional.) This ensures that other hearing instru-
ments cannot intercept phone calls or audio from your Streamer.
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6.3 Using a cell phone
Streamer allows you to use a cell phone in conjunction with your hearing
instruments. Together, the hearing instruments and Streamer work similar
to a wireless Bluetooth headset.
Streamer supports two phones at the same time. This allows you to use Streamer seam-
lessly for two Bluetooth enabled cell phones or both a cell phone and a home phone
(requires the ConnectLine Phone adapter).
If you have two hearing instruments you will have the speech from your conversation in
both ears for optimal intelligibility.
In noisy environments it may be necessary to position Streamer closer to your mouth.
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6.3.1 Preparing Streamer and cell phone
The Bluetooth function between Streamer and the cell phone must be prepared so the
two devices can connect and work together. This initial configuration of the devices is re-
ferred to as pairing. If you have not paired Streamer to your cell phone, you should follow
the pairing guidelines in section 6.9.
The following operations require that a cell phone is connected to Streamer and Streamer
is inside the wireless working ranges of the cell phone and the hearing instruments.
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6.3.2 Incoming call
When an incoming call is received by Streamer, a ringing tune appears in the instruments.
The incoming call is also shown on Streamer by the flashing green rim light around the
Phone button.
When accepting the incoming call, your hearing instruments will automatically switch to a
dedicated Streamer phone program.
While a phone call is active, the green rim light around the Phone button will switch to
constant light.
If two phones (home phone or cell phone) are connected to Streamer and one is in a
phone call, incoming calls on the other will not be received by Streamer.
Note: It will take about 1 second before the link from the cell phone to the hearing instru-
ments is established.
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6.3.3 Making a phone call
Before making a phone call, make sure that Streamer is inside the Body Area Network,
e.g. by using the neck strap.
To make a phone call, you must use the cell phone keyboard just as when making a normal
call from the phone. Streamer and the hearing instruments will automatically switch to
headset functionality when you make a phone call.
The cell phone automatically makes a connection to Streamer and to the hearing instru-
ments as soon as the call is active.
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6.3.4 Phone button
The table shows how to use Streamer for phone calls over the cell phone.
Short press A short press will answer or disconnect
the incoming call, respectively.
A short press will activate Voice Dialing when not in a call.
Streamer can receive an incoming call while streaming other
types of audio, e.g. when you are listening to music.
Long press When a connected phone is ringing, a long press will reject
the incoming call.
A long press will activate last number redial when not in a
call.
The Voice Dialing and last number redial features are not active when a ConnecLine
Phone adapter is also connected to Streamer.
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6.3.5 Microphone
The microphone in Streamer is active only during a phone call. In all other situations the
microphone is turned off.
When using Streamer for phone communication, the microphone must be placed 10 - 30
cm from the mouth in order to ensure good sound quality to the person at the other end
of the line.
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6.3.6 Call waiting
Streamer supports call waiting by sending notification to the hearing instruments if a
second call is incoming during an active call. The audible notification is added to the
phone conversation by the telecom provider.
To switch to the second call, you must accept the call on the cell phone. Refer to the
instructions for the cell phone.
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6.3.7 Cell phone sounds
Some cell phones will try to send their ringing tones, key-press beeps, keyboard locked
beep, etc. to any connected headset over the Bluetooth connection.
(In cell phone manuals, this is normally referred to in-band ringing.)
Note: If the cell phone is configured to stream keyboard beeps over the Bluetooth connec-
tion, the cell phone will, when operated, interrupt any ongoing audio streaming and will
force the hearing instruments to switch program.
Cell phone tip
It is strongly recommended to disable the key-press beeps, lock/un-lock beeps etc.
on your cell phone. This will prevent unintended program shifts in your hearing instru-
ments when operating the cell phone while con nected by Bluetooth to Streamer.
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Some cell phones will also support the following additional dedicated Bluetooth features:
Voice Dial
If this is implemented in the connected cell phone, the function will be activated by press-
ing Streamer Phone button shortly.
Last Number Redial
If this is implemented in the connected cell phone, the function will be activated by a long
press on Streamer Phone button.
These two features cannot be activated during another phone call, when listening to TV
or music with Streamer or when a ConnectLine Phone adapter is connected to Streamer.
Listening tip
When a phone call is started, the microphones in your hearing instruments are always
switched on, allowing you to hear the acoustical sound from the surrounding envi-
ronment. To focus on the phone conversation, especially in noise situations, you can
switch off the hearing instrument microphones by pressing Streamer Up-Down button
for two seconds.
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6.4 Listening to audio sources
Streamer can connect your hearing instruments to many different audio
sources and allows you to use your hearing instruments to function as wire-
less headphones.
An audio source can be connected to your hearing instruments through Streamer in two
ways:
• by wired input to the micro jack
• by a wireless Bluetooth connection
From the Audio button on Streamer, you can start and stop audio streaming to the hear-
ing instruments.
Before streaming audio, you must place Streamer inside the Body Area Network. It is
recommended to use the neck strap.
Audio streaming can be activated in the hearing instruments independent of which pro-
gram you have selected in your hearing instruments.
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6.4.1 Connecting to wired audio inputt
When the included audio cable is connected to an audio player and Streamer, Streamer
starts streaming after the Audio button is pressed shortly. The light around the Audio
button turns on constant light (see section 7).
Use the included audio cable to
connect Streamer to the audio source.
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6.4.2 Connecting to a wireless audio source
The Bluetooth connection between Streamer and the audio source must be prepared so
the two devices connect wirelessly to each other. This initial configuration of the devices
is referred to as pairing. If you have not paired Streamer to your ConnectLine adapter or
other Bluetooth audio source, you should follow the pairing guidelines in section 6.9 or
the specific ConnectLine adapter guide.
A wireless audio source can be connected to Streamer when:
• the Connect function of Streamer is turned on, and
• Streamer and the audio source is inside the Connect range
Both a ConnectLine TV adapter and another Bluetooth audio source can connect to
Streamer at the same time but only one can be activated at a time.
The ConnectLine TV adapter always has priority compared to other external Bluetooth
audio sources, e.g. a Bluetooth stereo device/player.
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Since Streamer can handle multiple audio sources, the following describes how Streamer
will react to various operations:
• If streaming ConnectLine TV and then audio is connected to the wired jack input, a
short press on the Audio button will first stop the TV sound. When the Audio button is
pressed again, streaming from the jack input starts (priority control).
• When the jack is removed, the TV sound does NOT automatically resume but must be
started by pressing the Audio button shortly again.
• If an incoming phone call is received while streaming TV sound or audio, the ringing
tune is played in the hearing instruments. A short press on the Phone button will accept
the phone call and stop the audio streaming. When the phone call is ended, the audio
streaming will automatically resume.
• If a phone call is active when the jack is inserted, the call is NOT terminated and press-
ing the Audio button will be discarded.
• When the jack is removed during wired audio streaming, Streamer automatically stops
the audio streaming and the hearing instruments return to standard program (P1).
• If a connected Bluetooth stereo player is started, audio streaming from this source is
automatically started but only if there is no TV streaming or wired audio streaming
available at the same time.
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6.4.3 Audio button
The table shows how to use Streamer with all types of audio streaming:
Short
press
A short press starts/stops streaming of the available audio. The avail-
able audio source can be wired audio, TV sound or a Bluetooth stereo
music player. Streaming from audio sources is prioritized by Streamer,
priority control is in this order:
1. Wired audio (jack input)
2. TV sound (ConnectLine TV)
3. Bluetooth Stereo (e.g. a music player)
When no wired connection is present, Streamer will
connect to the TV sound if inside range. Bluetooth stereo devices can
only be started from the device
itself but stopped on Streamer’s Audio button.
Note that phone calls can always be received while listening to TV,
music.
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Listening tip
When audio streaming is started, the microphones in your hearing instruments are
normally switched on, allowing you to hear surrounding audio or speech as well. To only
focus on the streamed audio, you can switch off the hearing instrument microphones
by pressing Streamer Up-Down button for 2 seconds.
WARNING:
Excessive and continuous listening to loud music might damage you hearing over time
and should be avoided.
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6.5 Up-Down button
Streamer can be used as a remote control to the hearing instruments,
operating the volume up and down and switching backwards and forwards in the program
cycle.
6.5.1 Volume control
The volume control allows you to remotely adjust the sound level in the hearing instru-
ments in all listening situations to achieve a good and convenient listening result.
When streaming TV, phone and music, the volume level adjusted by Streamer is memo-
rized for each of the audio types. Next time streaming of a specific audio type is started,
the memorized volume level is applied. The memorized volume levels are reset when the
Connect function is turned off
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The volume control functions as described in the table.
A short press adjusts the volume level up or down in the hearing instruments.
If you have 2 hearing instruments, volume is adjusted in both hearing instru-
ments at the same time.
The volume can be turned up and down in steps.
Each step is indicated by a click in the hearing instruments.
Two beep indicates that the default volume level is reached.
The volume control can be used during all types of audio streaming (i.e. listen-
ing to music or in phone call) but also when Streamer is not streaming audio.
During audio streaming, adjusting the volume can only be done on Streamer.
The controls on the hearing instruments are disabled.
When not streaming audio, adjusting the volume can be done on both Streamer
and on the hearing instruments.
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6.5.2 Program shift
The program shift function allows you to remotely shift to another program in the hearing
instruments.
The program shift function can be used only when:
–neither streaming audio nor in a phone call.
–there are two or more programs in the hearing instruments
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A long press (2 seconds) switches to the next program in the hearing instru-
ment program cycle.
Press the upper part to go forwards in the program cycle e.g. from P1->P2.
Press the lower part to go backwards in the program cycle e.g. from P3->P2.
If you have 2 hearing instruments, the program shift is carried out in both
instruments at the same time.
During audio streaming (TV, phone and music), it is not possible to shift to
another hearing instrument program.
A long press will instead switch the hearing instrument microphones on / off
(i.e. the opposite to the present state).
6.6 Connect button
Connect is the wireless function that connects Streamer to the ConnectLine devices
and other Bluetooth enabled audio sources like cell phones. The Connect function must
always be turned on when listening to and communicate via your ConnectLine devices
and other Bluetooth devices
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To see whether an electronic media has a built-in Bluetooth function, you may look for
the Bluetooth symbol:
Most cell phones today have Bluetooth built-in.
The basic operation of the Bluetooth function in described in the following table
Short press A short press turns Streamer’s Connect function on. If already
turned on, a short press will just confirm the status, turning on
the blue rim light again for a short period of time.
Long press A long press turns the Connect function off.
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Very long
press
(5 sec.)
A very long press activates the Bluetooth pairing mode. See
section 6.9 describing the pairing sequence.
The pairing mode is active for 120 seconds or until the pairing
is complete. Pairing mode can be manually terminated by a long
press on the Connect button.
Streamer can be paired with up to 8 devices at the same time.
When the max number is reached, Streamer starts overwriting
the earliest paired devices, which is then lost from Streamer’s
pairing list.”
When connectivity is not needed, the Connect function can be switched off to save bat-
tery power. (See section 5).
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6.7 Connecting to Bluetooth devices
Whenever Streamer’s Connect function has been turned off or the wireless audio source
(ConnectLine device or cell phone) has been out of range or turned off, the devices must
find and connect to each other. The AutoConnect function in Streamer ensures that all
paired wireless audio sources are automatically connected to Streamer when possible.
The automatic establishment of the wireless connections is helping to assure that your
ConnectLine devices and cell phone(s) are always ready for use and that Streamer re-
sponds correctly every time pressing a button.
6.8 Out of Connect range handling
If Streamer is brought out of the wireless range of the ConnectLine devices or cell
phone(s), the connection is momentarily lost. The devices will automatically re-connect
when they are inside the Connect range again.
If the connection is lost during a phone call, the phone will either:
–hang up or
–continue the call but since not possible to transmit to Streamer, the call is now only
accessible on the cell phone.
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If the connection is lost while listening to ConnectLine TV, the audio streaming stops
(after 5 seconds the hearing instruments return to the standard program (P1)). You may
start Audio streaming again when inside the ConnectLine TV range again.
If the connection is lost while listening to a Bluetooth stereo player, the streaming stops
(after 5 seconds the hearing instruments return to the standard program (P1)). The music
streaming may resume automatically when inside the range again (depends on the stereo
player).
6.9 Pairing to a Bluetooth device
Before using Streamer with a Bluetooth cell phone or a Bluetooth enabled audio source,
Streamer must be paired to the device. This means that a secure relationship is estab-
lished between the two units, enabling them to identify each other and communicate
whenever they are turned on and within range of each other.
You only have to make the pairing once as the units will hereafter recognise each other.
Pairing is done by putting both units (i.e. Streamer and the device) into pairing mode.
Units within range will automatically search for and find each other. (The units must be
kept only a few meters apart.)
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The following few basic steps will take you through a pairing sequence:
1. Prepare device
Make sure that the Bluetooth function is turned on in the cell phone or the audio
source. Find the menu or identify the activation required to start the pairing process.
Refer to the manual of the cell phone or audio device to be paired for detailed instruc-
tion on how to conduct the pairing. Normally, it is referred to as “find new audio equip-
ment” and then set up the device as instructed.
2. Set Streamer into pairing mode
Put Streamer into paring mode by a very long press of 5 seconds on the Connect but-
ton until it flashes. Streamer is now in pairing mode indicated by the fast blinking blue
light.
3. Start pairing
Activate the pairing feature on the device. The device is now searching for active Blue-
tooth devices in the area. When Streamer is found by the device, the name ‘Streamer
1.2’ will appear in the display of the device (if featured). Go to the word ‘Streamer 1.2’
and press select or OK.
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4. Enter PIN code
Streamer’s code is: 0000 (four zeros). Upon entering the pin code, Streamer and the
device are now paired.
For further Streamer pairing and product support, visit www.oticon.com
Cell phone issues:
After a successful pairing sequence, a symbol should appear in the cell phone display
(e.g. a headphone), indicating that a headset is now connected to the phone and that the
phone can only be used via Streamer and hearing instruments.
Different phones have different behaviour when used with a wireless Bluetooth headset –
like a Streamer. If a problem occurs in the connection between your cell phone and Stream-
er, you should generally consult your cell phone manual for detailed trouble shooting.
6.9.1 Clearing stored pairings
If, for some reason, you need to clear all stored pairings in Streamer, this can be done by
pressing the Connect button and the Volume up button at the same time for more than 10
seconds.
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7. Visual indicators
Light Blinking
description
State
description
Prerequisites
Phone Blinking
GREEN light
Constant
GREEN light
No light
Phone ringing
Active phone call
No active calls
Streamer is paired and
connected to a phone
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Light Blinking
description
State
description
Prerequisites
Audio Constant
ORANGE light
No light
Slow flash ORANGE
light (fading)
Streaming is on
Streaming is off
Streaming is pending
Connection is estab-
lished to wireless
audio source OR wired
connection is present
Connect Fixed or slow fading
BLUE light
(every 4th second)
Fast BLUE
blinking light
No light
Connect is turned on
Pairing
Connect is turned off
OR indication in power
saving mode
Pairing is activated
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Light Blinking
description
State
description
Prerequisites
Battery low Constant RED light
Blinking RED light
Battery low
Battery very low
~ 20 minutes left
~ 5 minutes left
Battery charging Blinking GREEN light
Constant GREEN light
Battery charging
Battery fully charged
USB cable connected
to power source
Backlight Constant light for 10
seconds
5 short blinks in 1
second
A button pressed
A button pressed
Key lock off
Key lock on
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8. Audible indicators
This section describes the hearing instrument sounds that Streamer can initiate.
The sounds provide feedback about buttons pressed and functions activated from
Streamer. The sounds also provide information about the mobile phone functions e.g.
incoming call.
All sounds are played by the hearing instruments in any given active programme, so the
ringing tune can e.g. be played when listening to audio streaming.
Event Audio indication in hearing instruments
Phone ringing (incoming call) Ringing tune
START audio streaming Programme change beep shifting to relevant streaming pro-
gramme in hearing instrument
STOP audio streaming Programme change beep shifting back to the standard pro-
gramme in hearing instrument
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Call accepted Programme change beeps shifting to phone programme in
hearing instrument
Call waiting Two short beeps (Standard call waiting beeps added by phone
company)
Call ended Programme change beep shifting back to the standard pro-
gramme in the hearing instrument
Call rejected One beep
Volume change Click
Volume at preferred level
volume min/max
Two beeps
(Can be disabled by your Hearing Care Professional)
Three beeps
(Can be enabled by your Hearing Care Professional)
Programme shift A number of beeps equivalent to programme selected
(Refer to the hearing instrument instructions for programme
beeps)
Battery low Two short beeps to give first battery warning from Streamer
Battery very low Two short beeps to give final battery warning from Streamer
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9. Resetting Streamer
If, for some reason, Streamer halts in a non-functional mode, it can be reset.
To reset Streamer, press the Phone button for 10 seconds.
All rim lights will flash shortly to indicate that a reset has been made.
Note that all pairings to external Bluetooth devices stored in Streamer will still remain.
.
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10. Cleaning and maintenance
Streamer is a sealed product that requires only a minimum of maintenance. Any dirt,
moisture or grease should be cleaned off by using a dry or damp cloth. It is recommended
to clean Streamer on a regular basis.
The microphone opening and the connectors for audio input and charging must be kept
free of dirt or debris. The dedicated cleaning brush following your hearing instruments
can be used to clean these areas. Streamer and the neck strap must never be washed or
immersed into water or other liquids.Make sure not to drop Streamer onto hard surfaces.
Streamer cannot be opened without damaging it. If problems occur which cannot be
solved by following the guidelines in the trouble shooting section, you should consult
your local Hearing Care Professional.
Avoid heat, humidity and chemicals
Your Streamer must never be exposed to extreme heat e.g. left inside a parked car in the
sun. It must never be exposed to a lot of moisture e.g. steam baths, showers or heavy rain.
Nor must it be dried in microwave ovens or other ovens. Streamer must not be exposed to or
cleaned with cleaning chemicals or alcohols.
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11. Trouble shooting
Pairing Problem Solution
My Streamer will not
enter Bluetooth
pairing mode
Streamer’s key lock is
activated
Streamer is out of power
Deactivate the key lock located on top
of Streamer. When the key lock slider
reveals a GREEN label, the keys can be
operated
Charge or recharge the battery
My phone is not
finding Streamer
Streamer is outside the
range of your phone
Streamer is already con-
nected to other Bluetooth
devices that are active and
within its range
Move the two devices closer
together and reattempt pairing
Make sure that all other nearby Blue-
tooth devices that have previously
been paired to Streamer are turned
off before you repeat the pairing
process
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Pairing Problem Solution
Pairing was
unsuccessful
Your Streamer is not in
pairing mode when your
phone is trying to pair with it
Streamer’s pairing mode is active for
120 seconds or until Streamer has
been paired to your device. If the pair-
ing is not completed within the 120
seconds repeat the pairing process
again
Wrong PIN code was entered Repeat the pairing process and ensure
that you use the PIN code: 0000 (four
zeroes)
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Phone Problem Solution
The Phone button
does not blink when
the phone is ringing
and there is no ring-
ing indication in the
hearing instruments
Bluetooth is off in the phone
and/or in Streamer
Your phone and your
Streamer are disconnected
from each other
Streamer is not paired to the
mobile phone
Ensure Bluetooth is on in the phone
– please reference your phone’s user
guide.
Ensure Connect is on in Streamer.
Press the Connect button shortly to
turn Connect on.
Reconnection between Streamer
and any Bluetooth devise will happen
automatically when the general condi-
tions for this are accomplished
Follow the pairing process described in
section 6.9
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Phone Problem Solution
The Phone button
does not blink when
the phone is ringing
and there is no ring-
ing indication in the
hearing instruments
Streamer is out of power
The Bluetooth connection
between Streamer and your
phone is unsteady
Recharge the battery
Oticon cannot guarantee compat-
ibility with every Bluetooth® product
on the market. If both products are
Bluetooth® Qualified, the likelihood
that they will interoperate is good, but
some incompatibilities may still exist
The phone button
is blinking when the
phone is ringing but
I hear no ring indica-
tion in the hearing
instruments
Streamer is out of EarStream
range
Make sure Streamer is kept within 50
cm (20 inches) of the hearing instru-
ments. For optimum performance use
the neck strap
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Phone Problem Solution
The audio in the
hearing instruments
drops out
Streamer is out of Bluetooth
range
Make sure Streamer is kept within 10
metres (30 feet) of the phone. This
range is reduced significantly indoors
with lots of obstacles (walls, furniture)
and it is also phone dependent
The other party has
difficulties hearing
me on the phone
Streamer’s microphone does
not pick up your voice clearly
Talk straight into the microphone. Be
careful not to let Streamer rub against
clothes or other material during calls
I have difficulties
hearing the other
party on the phone in
noisy environments
Environmental sounds dis-
turb speech understanding
Turn the hearing instruments micro-
phones off by pressing the Up-Down
button for 2 to 3 seconds. You will
hear the programme change beep and
after 1 second the microphones in
both hearing instruments will be off.
Be careful not to turn off the hearing
instruments microphones in traffic!
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Phone Problem Solution
The phone call does
not go through when
the Phone button is
pressed
You may be pressing the
Phone button too long when
you are answering a call.
The call will be rejected
To accept a call make a short press
(less than 1 second)
I hear multiple beeps
in my hearing instru-
ments while operat-
ing my phone
The key sound feature may
be turned on in your phone
Deactivate key sounds on your phone
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Wired audio Problem Solution
No audio in the
hearing instruments
Audio source needs to be
turned on
If Streamer is connected to e.g. a PC,
make sure that the volume is turned
up on the PC
Volume is too low/
high
Volume needs to be adjusted
on the audio source
Adjust volume on the audio source
e.g. a PC to a level that suits you when
using Streamer
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Charging Problem Solution
Streamer does not
work even while
charging
The battery of Streamer is
drained completely
Streamer needs to charge for
approximately 20 minutes before it
can operate. For optimal battery life
avoid draining the battery completely
Volume Problem Solution
When I press a button
Streamer blinks and
nothing happens
Keyboard is locked to prevent
accidental button activation
Deactivate the key lock located on top
of Streamer. When the key lock slider
reveals a GREEN label, the keys can be
operated
When I turn the
microphones off, the
volume changes
The volume changes to
default level when changing
programme
This is by design
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12. International Warranty
Streamer is covered by a limited warranty issued by the manufacturer for a period of 12
months from the day of the original purchase.
Please notice that extended warranties may apply in your country. Please contact your
local Hearing Care Professional for more information.
What is covered by this warranty?
Any electrical component, that because of workmanship, manufacturing or design
defects fails to function properly under normal use during life of this warranty will be re-
placed or repaired at no charge for parts or labour when returned to the point of purchase.
If it is determined that repair is not feasible, the entire unit may be replaced with an equiv-
alent unit upon mutual agreement of the Hearing Care Professional and the customer.
What is not covered by this warranty?
Problems arising from improper handling or care, excessive use, accidents, repairs made
by an unauthorised party, exposure to corrosive conditions or damage due to foreign
objects entering the device are NOT covered by the limited warranty and may void it.
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The above warranty does not affect any legal rights that you might have under applicable
national legislation governing sale of consumer products. Your Hearing Care Professional
may have issued a warranty that goes beyond the clauses of this limited warranty. Please
consult your Hearing Care Professional for further information.
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Oticon Warranty Certificate
Name of owner:
Dispenser:
Dispenser address:
Dispenser phone:
Purchase date:
Warranty period: Month:
Serial no.:
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13. Product approval, precautions and markings
Beside the Bluetooth transmitter, Streamer contains a radio transmitter using short range
magnetic induction technology working at 3.84 MHz.
The magnetic field strength of the transmitter is < -15 dBμA/m @ 10m.
The emission power from Streamer is below international emission limits for human
exposure. For comparison, the radiation of Streamer is less than unintended electromag-
netic radiation from for example hair dryers, electric shavers etc. Streamer complies with
international standards concerning electromagnetic compatibility.
Due to the limited size available on the device, many of the relevant approval markings
are found in this document.
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This instrument is certified under:
FCC ID: U28STREAM02
IC: 1350B-STREAM02
The device complies with Part 15 of the FCC rules and RSS-210 of Industry Canada.
Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may
cause undesired operation.
Changes or modifications made to the equipment not expressly approved by
Oticon may void the FCC’s authorisation to operate the equipme.
112008US / 01.11
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Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interfer-
ence in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Warnings
Streamer is not a toy and therefore should be kept out of the reach of
children and anyone else who might swallow parts or otherwise cause injury to them-
selves. Special attention should be paid to the smaller components in order to prevent
children from swallowing them and choking.
If a part is swallowed, see a doctor immediately.
The safety of the use of Streamer with auxiliary input cable is determined by external
signal source. When the input cable is connected to mains- operated equipment, this
equipment must comply with IEC-60065, IEC-60601 or equivalent safety standards.
The safety of recharging batteries with the USB connector only is determined by the ex-
ternal equipment. When the USB connector is connected to mains-operated equipment,
this equipment should be UL approved or comply with equivalent safety requirements.
Never expose Streamer to great heat by putting it in the oven, microwave oven or burning
it. There is a risk that it will explode and cause serious injury.
112008US / 01.11
Streamer is designed to comply with the most stringent Standards of International
Electromagnetic Compatibility. However, Streamer might cause interference with other
medical devices such as defibrillators and pacemakers. Please contact the manufacturer
of your implantable device for information about the risk of disturbance. Interference
can also be caused by power line disturbances, airport metal detectors, electromagnetic
fields from other medical devices, radio signals and electrostatic discharges.
Use in cars:
Using Streamer with a mobile phone while driving can distract you. If driving
conditions demand it, pull off the road and park before making or answering calls.
Use on aircrafts:
Streamer should not be used onboard aircrafts unless specifically permitted by the
flight personnel.
Use of the neck strap:
If by accident the neck strap should get caught in something while wearing it, the neck
strap is constructed to break automatically. Therefore, never try to shorten or modify the
neck strap in an unauthorised way. The neck strap should not be used for children weigh-
ing less than 11 kg.
112008US / 01.11
Oticon hereby declares that this Streamer is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
Declaration of conformity is available at:
Oticon A/S
Kongebakken 9
DK-2765 Smørum
Denmark
www.oticon.com
Waste from electronic
equipment must be
handled according to local
regulations. QD ID: B012747
0682
N1175
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