User Guide Doro 824 EN

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Doro 824
User Guide
English

9
13

7
6

14
15
16

10
11

2
17
12
3
4

Note! All illustrations are for illustrative purposes only and may not
accurately depict the actual device.
English
1. Earpiece
2. Touch display
3. Recents key
4. Home key
5. Back key
6. Proximity sensors
7. Front-facing camera
8. Headset port
9. Charging port

10.
11.
12.
13.
14.
15.
16.
17.

Volume
Power button
Camera button
Flash
Rear-facing camera
Second microphone
Assistance button
Loudspeaker

The items supplied with your phone might vary depending on the software and accessories available in your region or offered by your service
provider. You can obtain additional accessories from your local Doro dealer. The supplied accessories provide the best performance with your
phone.

English

Contents
Congratulations on your purchase ............................................................... 1
Get started..................................................................................................... 1
Insert SIM card, memory card and battery.......................................... 1
Turn the phone on and off .................................................................... 3
Charge the phone.................................................................................. 3
Screen lock ............................................................................................ 4
Assistive functions................................................................................. 6
Get to know your phone ................................................................................ 6
Startup guide ......................................................................................... 6
Step by step ........................................................................................... 6
Discover me ........................................................................................... 6
Handle your phone
......................................................................... 6
Use the phone keys............................................................................... 8
Home screen ......................................................................................... 9
Lock screen.......................................................................................... 10
Applications list ................................................................................... 10
Status and notifications bar ...............................................................11
Enter text
.......................................................................................13
Screenshot...........................................................................................15
Wireless networks (Wi-Fi)....................................................................15
Software update .................................................................................. 16
Battery performance ........................................................................... 17
Memory and storage ...........................................................................18
Phone settings.............................................................................................20
Location ...............................................................................................20
Time and date...................................................................................... 21
Display
..........................................................................................22
Sound & Volume .............................................................................23
Silence your phone.............................................................................. 24
TTY mode ............................................................................................. 24
Change PIN code .................................................................................25
Intelligent Linking ................................................................................26
Calls..............................................................................................................26
Make a call...........................................................................................26
Make a call from contacts ..................................................................26
Receive a call....................................................................................... 27
Call options .......................................................................................... 27

English

Call log..................................................................................................28
Call settings .........................................................................................29
SOS calls ..............................................................................................32
Contacts .......................................................................................................32
Add new contact ..................................................................................32
Import contacts ...................................................................................34
ICE (In Case of Emergency)
...................................................................34
Messages.....................................................................................................35
Text and picture messages .................................................................35
Email .................................................................................................... 37
Camera.........................................................................................................40
Take a picture or record a video .........................................................40
Camera settings ..................................................................................40
Gallery ..................................................................................................43
Internet (web browser) ................................................................................44
Use the web browser...........................................................................44
Assistance button........................................................................................45
Make an assistance call .....................................................................45
Assistance button configuration.........................................................45
Dock mode................................................................................................... 47
My Doro Manager........................................................................................48
Download the application ...................................................................49
Connect a helper to a Doro 824 user ................................................49
Doro Selection .............................................................................................50
Google ........................................................................................................50
Google Play Store.......................................................................................50
Connectivity .................................................................................................52
Network services and costs................................................................52
Data connectivity.................................................................................52
Bluetooth ............................................................................................54
Airplane mode .....................................................................................54
Connect the phone to a computer .....................................................55
Additional applications................................................................................ 57
Google Apps......................................................................................... 57
Music.................................................................................................... 57
FM Radio..............................................................................................58
Alarm ....................................................................................................59
™
™

English

Calendar...............................................................................................59
Notes ....................................................................................................60
Flashlight..............................................................................................60
Timer .................................................................................................... 61
Calculator............................................................................................. 61
Recorder............................................................................................... 61
Code safe .............................................................................................62
Reset the phone ..................................................................................63
Backup .................................................................................................63
Status icons .........................................................................................64
Safety instructions.......................................................................................66
Network services and costs................................................................66
Operating environment .......................................................................66
Medical units .......................................................................................66
Areas with explosion risk ....................................................................67
Protect your hearing ............................................................................67
Emergency calls...................................................................................67
Vehicles................................................................................................67
Driving safely .......................................................................................68
Hearing aid compatibility ....................................................................69
TTY compatibility .................................................................................69
RF exposure information (SAR) ..........................................................69
Care and maintenance ............................................................................... 71
Disclaimer and Limitation of Liability.........................................................72
FCC/Industry Canada notice ......................................................................73
Battery disposal and recycling information ...............................................73
Warranty.......................................................................................................73
Copyright and other notices........................................................................ 74
Content copyright ................................................................................75
Specifications ..............................................................................................75
Support ................................................................................................ 76

English

Congratulations on your purchase
The understanding smartphone. Doro 824 is the smartphone that does
what other smartphones do, but in a much easier way. Access main contacts and functions directly from the Home screen, and get help as you
go from the built-in coach. The stylish, grip-friendly design also protects
the screen when placed face down. Feel more secure with safety features
such as our Assistance button. You can also add more apps via Google
Play, and easily manage settings and content remotely. For more information about accessories or other Doro products please visit www.doro.com.

Get started
IMPORTANT!
Turn off the phone and disconnect the charger before removing the
battery cover.

Insert SIM card, memory card and battery
Remove the battery cover
IMPORTANT!
Be careful not to damage your fingernails
when you remove the battery cover. Do not
bend or twist the battery cover excessively
as it may get damaged.

English

Insert the SIM card
CAUTION
This device accepts micro-SIM
card. Use of incompatible SIM
cards may damage the card or
the device, and may corrupt
data stored on the card.

Insert the memory card (optional)
IMPORTANT!
Use only compatible memory cards with
this device. Compatible card type:
microSD, microSDHC.
Incompatible cards may damage the card
itself, the device and corrupt any data
stored on the card. Some phones may
have a pre-installed memory card.
Tip: Take care not to scratch or bend the
contacts on the memory or SIM card when
inserting them into the card holders.

Insert the battery
and replace the battery cover.

English

Turn the phone on and off
Turn on the phone
1. Press and hold the ! Power button until the phone vibrates and the display
lights up.
2. Wait for the phone to start.

Note! When turning on your phone, the installed applications may need
to be updated. This will require an Internet connection and can take a
few minutes. A Wi-Fi connection is preferable. The phone may appear a
bit slow during the update.
If the wrong PIN code is entered several times Enter PUK is displayed
and you need to enter your PUK code (Personal Unblocking Key). Contact
your service provider for more information about PIN and PUK code. See
Change PIN code, p.25 for information about changing the PIN code.
Turn off the phone
1. Press and hold the ! Power button until the options menu opens.
OK.
2. In the options menu, select Power off

Charge the phone
CAUTION
Only use batteries, chargers and accessories that have been approved
for use with this particular model. Connecting other accessories may
be dangerous and may void the phone's type approval and guarantee.

English

Insert the small end
of the USB cable into the charging port of
the phone (A) or into the charging port of the cradle (B).
2. Insert the other end
of the USB cable to the AC adapter that
you plug into a wall socket.
If the phone is turned off during charging, the phone will still charge.
Press the ! Power button to view charging status.
Save energy
When you have fully charged the battery and disconnected the charger
from the device, unplug the charger from the wall socket.
Note! To save power, the display will lock after a set time. Press the !
Power button to activate the screen.

Screen lock
The screen lock prevents unwanted actions on the touch screen when
you are not using the phone. Your display is locked when left idle for a
set period of time, depending on the set screen timeout. See Phone settings, p.20

English

Note! Your phone continues to run while it’s sleeping. Mail is received,
social networking updates are made, and so on. Your phone also
continues to play music while the screen is locked.
Unlock the screen
.
1. Briefly press the
2. Slide
up to unlock.
Lock the screen
• Briefly press the ! Power button .
Screen lock settings
1. To change the screen lock type, select Menu to open the applications list.
2. Select
Settings
select Screen lock
:
•
•
•

None to unlock you can press
or the ! Power button (No
security).
Swipe (default setting) to unlock you slide
up with your finger (No security).
Pattern to unlock you trace a pattern with your finger on the
screen (Medium security).
Note! You can trace over the dots in any order, but you can
trace over the same dot only once. The pattern must cover at
least four dots.

•

PIN to unlock you type a PIN. A PIN consists of numbers only.
Enter at least four numbers, and then enter the password again
to verify it (Medium to high security).
Password to unlock you type a password. A password can consists of characters and/or numbers. Enter at least four characters including numbers and symbols, and then enter the
password again to verify it (High security). Password must contain at least one letter.

IMPORTANT!
It makes sense to choose a PIN code or a pattern that is easy to
remember, but try to make it difficult enough so that others can’t guess
it. If you activate it, keep the code/pattern in a safe place, since it will
be needed if you need to reset.

English

Assistive functions
Use the symbols to guide you through supporting sections in the manual.
Seeing

Handling

Hearing

Safety

Get to know your phone
Startup guide
The first time you turn on your phone, the Startup guide is launched. Follow the instructions to start personalizing your new Doro 824.

Step by step
Some applications provide an interactive step-by-step guide to help you
through the most-used functions within that application.When you launch
the application, simply select if you want the Step by step coach or if you
want to Skip it. If you check Do not ask me again, you will not get the
coach option the next time you start the application.

Reactivate the Step by step
1.
2.
3.

From the Home screen, select Menu to open the applications list.
Select
Settings.
Select Contextual help
Reset contextual help.

Discover me
Get guided help and useful tips to discover the basics of your new phone.
•

From the Home screen, select Menu

Discover me.

Handle your phone
CAUTION
Avoid scratching the touch screen, and do not tap it with anything
sharp or allow the touch screen to come into contact with water. Do not
touch the screen if the glass is cracked or shattered.

English

Touch or tap
• Touch or tap an item, such as a button or a program
icon, to select it or to open it. Touch can be used to
select or deselect a relevant tick box in a list of
options.
Double-tap
• Quickly tap the same item twice to zoom in on a map
or an image.
Long press
• Touch and hold an item on the screen. With a long press, you can
perform different actions such as moving an icon on the Home
screen.
Select or deselect options
• Select or deselect (tap) relevant boxes or list option.
Drag and drop
• Dragging and dropping is a way of moving something — for example, an app on your Home screen— from one place to another. To
drag, put your finger on an app and hold down. As you move your
finger across your screen, the app is dragged across the screen, or
across several screens. Place your finger where you want the app
to go. Release your finger, and the app will drop there. Drag and
drop is displayed on the screen while dragging, to confirm that you
are doing it right. Drag and drop has to be activated before you
can use it, see Applications list, p.10.
Scroll or Swipe
•

A swipe starts with your finger in one on-screen spot
and then you drag it to another on-screen spot.
Swipes can be fast, or they can be slow. Drag or flick
your finger on the screen in the direction you want to
scroll. Swipe has to be activated before you can use
it, see Applications list, p.10.

English

Pinch and spread (zoom)
•

•

To pinch: Place two fingers separated on the screen and pinch
them together to zoom out of a
map. This function is not always
applicable.
To spread: Place two fingers together on the screen and
spread them to zoom in. This
function is not always
applicable.

to zoom
If available, select
in or
to zoom out.

Sensors
Your device has sensors that detect light and
proximity. The sensors adjust the brightness
of the screen, if set to automatic. It also turns
the touch screen off during voice calls when
your ear is close to the screen to prevent unintentionally activating other functions.

Use the phone keys
Recents key
•

Press and hold to view recently used applications.
1. To close an application, swipe it to the left or right. Or tap the
.
2. To open an application, tap it.

Home key
•

Return to the Home screen.

English

•

™

Press and hold to go to Google Now. Google Now is an intelligent
personal assistant developed by Google, that is available within the
Google search application.
IMPORTANT!
You need an Internet connection to use this service. It is
recommended to use Wi-Fi connections when available to reduce
the data used from your plan. Contact your service provider for
detailed subscription costs before activating.

To set up Wi-Fi, see Wireless networks (Wi-Fi), p.15.
Back key
•

Return to the previous screen. Once you are back to the Home
screen, you can’t go back any further.

Soft keys
Android smart phones like your Doro 824, as well as most Android applications, feature common icons. Many icons that you see on-screen are
actually buttons on the touchscreen. If you don’t see the text, images or
information that you want, try to touch the screen or to tap an icon for a
pick list or to reach another menu.
Options key
• Access options/menu available on the current screen or application.

Home screen
The Home screen is your start screen on your Doro 824. Set your favorite
picture as wallpaper and add your favorite contacts for quick access. Use
the Google search bar to quickly find what you are looking for.
™

Go to the Home screen
.
• Press
Add quick dials and application shortcuts
1.
2.

From the Home screen, select .
Select item to add as shortcut from the pick list.

When done, select

English

Delete shortcut
You need to delete a shortcut before you can replace it with a new shortcut. To delete a shortcut, press and hold, then confirm.
1.
2.

From the Home screen, select Menu
Settings
Home
screen settings.
Select Manage home shortcut
Select a shortcut to remove.

Lock screen
The lock screen is the screen shown when waking the phone from screen
lock. The display shows time and date as well as any notifications like
missed calls or messages.

Applications list
"Application" is another term for program or software, and is commonly
shortened and referred to as "app". The applications list contains the applications that come pre-installed on your Doro 824 and any you choose
to download. The applications list extends beyond the regular screen
width, so you need to swipe left or right to view all content. The number
tabs at the bottom displays the current screen of the applications list.
You can also tap a number tab to select that screen.
Open the applications list
• From the Home screen, select Menu.
Close the applications list
or .
• Press
Home screen weather forecast
Settings.
1. From the Home screen, select Menu
2. Select Home screen settings
Widgets:
• Weather forecast display to set how to display the weather
forecast.
Note! If needed, allow to turn on location services.
App. menu settings
1.
2.
3.

From the Home screen, select Menu
Select Home screen settings.
Select App. menu settings:
10

Settings.

English

•
•

•

Swipe to enable or disable swiping between screens.
Drag and drop to enable drag and drop on long press. This allows you to touch and hold applications on-screen, slide your
finger to the item’s new location, and lift your finger to drop it in
its new place.
Application sorting to arrange your applications by download
date, manually or by your most used apps.

Note! The option to drag and drop is only available when application
sorting is set to Manually.
4.

Select Easy mode to resize the shortcut icons and application icons
to make them easier to see and read. When easy mode is activated
you will have fewer but larger shortcut icons and apps on your Home
screen and your application menus.
5. Select Themes to change the appearance of the Home screen and
your application menus. Select Change theme and swipe the screen
horizontally to see the available themes. Select the theme that you
want by tapping it.
6. Select Manage home shortcut to manage your Home screen
shortcuts.
• Select a shortcut to remove to remove existing shortcuts.
• Activate Long press to remove to delete shortcuts by long press.
To install applications, see Doro Selection, p.50.
Tip: You can use the shortcut

Add new applications.

Status and notifications bar
The status bar, located at the top of your screen, shows signal strength,
ongoing and new applications as well as battery status. You are notified
when something new happens, such as a new message or missed call.
The notifications bar allows you to view more information about applications, or to enable quick phone settings like Wi-Fi or Airplane mode.

English

Open the notifications bar and access your quick settings
To view your notifications
1. Swipe the status bar down once.
2.
3.

To clear the list, select .
To enable or disable connectivity status,
select:
• Wi-Fi
• Mobile Data
• Bluetooth
• Airplane mode
• Flashlight

Use the shortcut
in the upper right corner to reach the Settings and the
Advanced settings.

Close the notifications bar
•
•

At the bottom of the status bar, select and
drag upwards.
Press .

Notifications on lock screen
All app notifications appear on the lock screen ready for viewing. Not only
that, but you can interact with them as well. Depending on the app in
question you can:
•
•
•

Swipe to dismiss
Tap to reply
Double tap to go to the relevant app
12

English

Note! To hide sensitive alerts go to Menu
Settings
Advanced settings (accessible to the upper right)
Sound &
App notifications to change the notification settings for
notification
each app.

Enter text
You can enter text, numbers and other characters using the on–screen
keyboard. Select a text field to open the on-screen keyboard. You can also adjust your on-screen keyboard in various ways, such as selecting a
theme to improve readability.
Activate keyboard
• Tap the text field.
Special characters and numerals
1. Tap 123 for more characters.
2. Select the desired character or select {&= to view additional
characters.
3. To return, select abc.
Move the cursor within text
• Tap somewhere in the text to get the marker. Put your finger on the
to move the cursor within the text. As you move your finmarker
ger, the marker is dragged over the text. Place your finger where you
want the marker to go and release your finger. The marker drops.
Upper case, lower case
• To write one upper case letter, tap in the lower left corner.
• To write only upper case letters, tap until is displayed.
Smileys
1.
2.
3.

for a list of smileys.
Tap
Select the desired character.
To return, select abc.

Enter text with predictive text
Start entering text and the dictionary suggests words based on the keys
you have selected. Predictive text is enabled by default.

English

Enter text
1. To write the word “Doro”, select D, o, r, o.
2. Select the suggested word from the list.
Alternatively, select the space key to keep the selected word and
continue with the next word.
Cut, copy, select all and paste
Cut, Copy,
Select all, and Paste are widely available features
that can be used almost everywhere on the phone, such as an email, text
message/box, etc.
Note! Long pressing on any action bar icon will help to identify them by
popping up a text bar describing the action.
1.

Touch and hold the text you want to copy, or tap Select all to select
all text.

The selected text is highlighted
. Move the marker on either
end to increase or decrease the highlighted area.

When the highlighted area is the size you want, select Copy or
Cut.
Touch and hold where you want to paste. The text box Paste will be
displayed. Press the text box to paste the text

Change input language
You can change the language while you're in the middle of writing a
message.
1.
2.
3.

Tap
(on the top left side of the keyboard)
More
Languages and select language to enable.
Press
to save and return.
When you are writing, you can switch between the languages by
swiping the space bar to the right or left. The current language is displayed on the space bar. To go back to the previous language just
swipe the space bar again.

Change keyboard
You can select to use a QWERTY or an AZERTY keyboard, depending on
the selected language, for text input.
14

English

Activate the on–screen keyboard by selecting a text field.

Tap
(on the top left side of the keyboard)
More
Languages.
Tap the language keyboard you would like to use.

3.
4.
5.
6.

If available, select the keyboard icon
next to the selected
language.
Scroll the list and select Qwerty or Azerty.
Press
to save and return.

Note! If multiple languages, all languages must support the wanted
keyboard.

Screenshot
It's easy and often useful to get a snapshot of your phone's screen. This
is called a screenshot. It can be very handy to send a screenshot to a
helper (see My Doro Manager, p.48). View the screenshots in My gallery,
see Gallery, p.43.
Take a screenshot
1. Find the screen you want to get a snapshot of.
2. Simultaneously press and hold the ! Power button and the volume
minus key on the side of the phone.

Wireless networks (Wi-Fi)
To get the most out of your Doro 824, you need Internet access. It is recommended to use Wi-Fi connections when available to reduce costs for
data traffic. Contact your service provider for detailed subscription costs
before activating.
Note!

is shown in the status bar when connected.
Settings

Wi-Fi.

From the Home screen, select Menu

Switch
to enable. Available networks are displayed in a list. The
networks can be open or secured ( ).
Select a network and tap Connect. If secured, enter the password.
For more information, contact the relevant network administrator.
Connected network is highlighted.

3.
4.

English

Tip: Your phone remembers Wi-Fi networks you connect to. If Wi-Fi is
turned on, the phone automatically connects to the network next time
you are within reach. Some open networks require you to log in to a web
page before gaining access to the network.
You can also enable Wi-Fi from the notification bar.
To set up a data account, see Data connectivity, p.52.

Software update
IMPORTANT!
You need an Internet connection to use this service. It is recommended
to use Wi-Fi connections when available to reduce costs for data traffic.
Contact your service provider for detailed subscription costs before
activating.
We recommend that you always update your device to the most recent
software version to get optimal performance and the latest
enhancements.
When a new software is available, a notification message is shown in the
status bar. Select it to start downloading. The download time may vary
depending on your Internet connection.
Check for software updates
1.
2.
3.

Settings.
From the Home screen, select Menu
Select About device
System update
Update.
If there is a new update, select Yes to start downloading the
software.
If there is no available update, select Close.
To start the installation, select OK.
Note! During the installation, your phone will be temporarily out of
service, even for emergency calls. All contacts, photos, settings, etc.
will remain safely stored in the phone. Do not interrupt the
installation.

Select OK to restart your phone. The restart may take a while, but
once it is complete you may use your phone as usual.

English

Battery performance
Battery usage history
Information and statistics about your phone's battery status and battery
usage history are found in the About device menu.
1.
2.
3.

Settings.
From the Home screen, select Menu
Select About device
Battery status. The remaining battery percentage is shown.
Tap More options and tap each item to view more details about battery usage.

Battery saver mode
This mode helps to increase your phone's battery life. The battery saver
is designed to trigger once the battery level reaches a certain level. When
the battery saver mode is on, certain features are slowed down or disabled. Some examples include background syncing, vibrate on touch,
email and/or message processes and more.
1.

From the Home screen, select Menu

Select

Select Battery

Switch
to enable. When you flip the switch you'll see that the
color of the switch changes and your status bar at the top of the
screen turn orange. This lets you know instantly that the mode is enabled (but not necessarily engaged).
Tap Turn on automatically and tap it once again to select:
• Never to start this time but never turns on automatically.
• at 5% battery to automatically start to conserve battery wisely
when 5% of your battery remains.
• at 15% battery to automatically start to conserve battery wisely
when 15% of your battery remains.

Settings.

Advanced settings (accessible to the upper right):
Battery saver:

Note! The battery saver feature will turn off automatically when you
charge your device.

English

Improve battery performance
• Charge your phone often, preferably every day. Charging does not affect the lifetime of the battery.
• When not downloading data from the Internet, which is power consuming, disable data connections over mobile networks. Data can
still be transmitted over Wi-Fi networks.
• Turn off Bluetooth and Wi-Fi when not needed. Use the connectivity
status in the status bar to disable the features.
• Synchronise your applications manually, like your email, calendar
and contacts.
• Use the Battery status menu in your device to see which applications use the most power.
• Lower the screen brightness level. See Phone settings, p.20.
• When in areas with no network coverage, turn off your device or activate the Airplane mode. The device repeatedly scans for available
networks which consumes power. See Airplane mode, p.54.
• Use Doro original handsfree devices to listen to music. Handsfree
devices consume less battery than your device's own loudspeakers.
• Lock the screen when not in use by pressing the ! Power button.
This will make your display go to sleep. See Screen lock, p.4.

Memory and storage
Your phone has different types of memory and storage possibilities.
Internal storage
• The internal storage is used to store downloaded or transferred content along with your personal settings and data. Examples are alarm,
volume and language settings, emails, bookmarks, contacts, calendar events, photos, videos and music.
External memory
• You can use an external memory card (microSD, microSDHC max
32 GB) to get more storage space. Most applications can read data
from a memory card but only certain apps can save files to this type
of memory. You can, for example, set the camera application to save
photos directly to the memory card.

English

Free up memory space
The memory in your device tends to fill up as a result of normal usage. If
your phone starts to slow down, or applications suddenly shut down, consider the following:
Delete pictures
• If you use your phone to take a lot of pictures, remember to back
them up to your computer every now and again. Not only will this prevent you from losing any photos if anything were to happen to your
phone, but it also gives you the opportunity to delete them from your
phone and free up space. You can access your pictures by simply
plugging your phone into your computer via a USB cable, see Connect the phone to a computer, p.55.
• There are also several services to use if you want to back up your
photos – in many cases, automatically. Google, for example, has an
automatic upload feature that will put your photos into a private album on Google+, and even create mini-albums for you.
Clear the cache memory
What is cache? When you are surfing the web or using apps on your
phone’s browser, those websites that you visit will be stored on your
phone in an area of memory called cache. The reason is that the next
time you visit the same website or app the phone will load it from cache
memory instead of downloading everything again from the server, which
takes up time and bandwidth.
1.

From the Home screen, select Menu

2.
3.
4.
5.

Select
(accessible to the upper right).
Select Storage.
Select Cached data and confirm.
Press
to return.

Settings.

Tip: The cache will fill up again over time, and you’ll want to delete it
again.
Delete downloaded applications that you don't use
1. From the Home screen, select Menu.
2.
3.

Press .
Select Uninstall applications.
19

English

4.
5.

Select for the items to delete.
Tap OK to confirm.

Tip: All purchases are managed by your Gmail account. If you want to
install a particular app again later on, as long as you are signed in with
your original Gmail account, you will not be charged again for the same
app.

Phone settings
To reach the most common settings for your phone
1. From the Home screen, select Menu to open the applications list.
Settings:
2. Select
To reach the advanced settings for your phone
1. From the Home screen, select Menu to open the applications list.
Settings.
2. Select
3.

Select

Advanced settings (accessible to the upper right):

Location
LBS stands for Location-Based Service and is a software application for
mobile devices that requires knowledge about where the device is located. The service can be query-based and it can provide you with useful
information such as “Where is the nearest restaurant?”. The service can
also be push-based and send you coupons or let you view commute traffic. By law, location-based services must be permission-based. That
means that you must opt-in (actively say yes) to the service in order to
use it.
Note! You’ll see the location icon at the top of your screen when your
phone’s location is being used by any app.
1.
2.

From the Home screen, select Menu to open the applications list.
Settings
Location.
Select

3.
4.

Switch
to enable.
Select Mode to select one of the following from the list:

English

•

Select High accuracy to use GPS, Wi-Fi, cellular networks, and
other sensors to get the highest-accuracy location for your device. It uses Google's location service to help estimate your location faster and more accurately.
Select Battery saving to estimate your location using low battery-intensive location sources, such as Wi-Fi and cellular networks. It uses Google's location service to help estimate your
location faster and more accurately.
Select Device only to estimate your location using GPS only.
This mode may use more battery power and take longer to determine your location. It doesn’t use Google's location service
to provide location information.

5. When done, select
.
You can also see how your battery is affected by the different apps that
use location services. This information is shown under each approved
app that can be used to locate your phone.
•
•

Low battery use this app uses only low battery-intensive sources.
High battery use this app may use more battery power.

Note! Turning off location for your device also turns it off for Google apps
and other non-Google apps. This means that apps can’t use your phones
location, and many useful features will be turned off.

Time and date
Your phone may already be set to the correct time, date, and time zone.
If not, you can set them yourself. Auto time is enabled by default. To
change the date and time, follow the steps below.
1.
2.
3.
4.

From the Home screen, select Menu to open the applications list.
Settings
Time and date.
Select
Select Set time format to select 12 or 24 hour clock.
When done, select
.

English

Display
Change wallpaper
Wallpaper is the background on the Home screen. You can change the
wallpaper image into any image, such as a picture you've taken or images
provided by your service provider.
1.
2.
3.

From the Home screen, select Menu to open the applications list.
Settings
Display
Wallpaper
Change.
Select
Select the picture you want and crop it to select the portion that you
want for the Home/Lock screen.

4. When done, select
.
Select Reset to return to the original Wallpaper (default setting).
Brightness
You can adjust the brightness of the display.
1.
2.
3.
4.

From the Home screen, select Menu to open the applications list.
Select
Settings
Display.
Select Brightness and switch
to Manual to adjust the screen
brightness manually.
Drag the slider, the higher value the brighter the screen.

When done, select

Tip: To save battery, set the brightness to Automatic.
Text size
1. From the Home screen, select Menu to open the applications list.
2. Select
Settings
Display
Text size
Normal/Large/Extra large.
3.

When done, select

Screen timeout
Your display is locked when left idle for a set period of time, depending
on set screen timeout.
1.

From the Home screen, select Menu
Screen timeout.

Settings

Display

English

In Screen timeout delay select the time delay until the screen lock is
on.

Sound & Volume
Volume
1. From the Home screen, select Menu to open the applications list.
Settings
Sound & Volume
Volume:
2. Select
• Ringtone & Notifications
• Music, videos, games
• Alarms
3. Drag the slider to adjust the tone volume.
4.

When done, select

Tip: You can also press the volume keys on the side of your phone to
adjust the volume and select sound mode.
Audio profile
If you use a hearing aid or have hearing difficulties when using the telephone in a noisy environment, you can customize the phone’s audio
settings.
1.
2.
3.

From the Home screen, select Menu to open the applications list.
Settings
Sound & Volume
Audio profile.
Select
Select an option:
• Normal for normal hearing in normal conditions.
• High for moderate hearing impairment or use in a very noisy
environment.
• HAC mode for use with hearing aid.

When done, select

Hearing aid compatible
This device is hearing aid compatible. Hearing aid compatibility is not a
guarantee that a specific hearing aid will work with a specific device. Cellphones contain radio transmitters that may interfere with hearing aid performance. This phone has been tested for use with hearing aids, for
some of the wireless technologies that it uses, but there may be some
newer wireless technologies that have not been tested yet for use with
23

English

hearing aids. To ensure that a specific hearing aid works well with this device, test them together before making a purchase.
The standard for hearing aid compatibility contains two types of ratings:
•

•

M: To use your hearing aid in this mode, make sure that your hearing
aid is set to "M-mode" or acoustic coupling mode, and position the
telephone's receiver near the hearing aid’s built-in microphone. For
the best results, try using the device in different positions relative to
your hearing aid—for example, placing the receiver slightly above the
ear may result in better performance for hearing aids with microphones positioned behind the ear.
T: To use your hearing aid in this mode, make sure that your hearing
aid is set to "T-mode" or telecoil coupling mode (not all hearing aids
have this mode). For the best results, try using the telephone in different positions relative to your hearing aid—for example, placing the
receiver slightly below or in front of the ear may result in better
performance.

Silence your phone
•

Press the volume keys on the side of your phone to adjust the volume and select sound mode.

TTY mode
TTY Mode, also known as Text Telephone, TDD or Teletypewriter for the
Deaf, is designed to help people who are deaf, hard-of-hearing or speech
impaired, or who have speech or language disabilities, communicate over
a phone call. Your phone is compatible with TTY devices. Please check
with the manufacturer of the TTY device to ensure that it supports digital
wireless transmission. Your phone and the TTY device will connect using
a special cable that plugs into your phone’s headset jack. If this cable
was not provided with your TTY device, contact your TTY device manufacturer to purchase the connector cable.
Activate TTY
Phone.

From the Home screen, select

2.
3.
4.

Press
and select Call settings
Tap More options
TTY mode.
Select by ticking the check box:
24

Advanced settings.

English

•
•
•
•

TTY Off to disable all TTY settings.
TTY Full to enable all TTY settings.
TTY HCO (Hearing Carry Over) to hear but not to talk.
TTY VCO (Voice Carry Over) to not hear but to talk.

Start a call over TTY
When a phone uses TTY Mode, it behaves similarly to how it does when
sending and receiving text messages, except it uses an actual phone call
connection to transfer data.
1.
2.

Phone.
From the Home screen, select
Enter the phone number including the area code.

3.
4.

Select
Call to dial, just as in a normal phone call.
Once the phone has established the connection with the other line
the TTY devices can begin communicating with each other.

Note! Both devices used in the phone call need to support TTY for the
service to work.

Change PIN code
1.

From the Home screen, select Menu

Select
Security
Set up SIM/RUIM card lock
Change
SIM PIN.
Enter old PIN and select OK.
Enter new PIN and select OK. Enter new PIN again and select OK
once more. When done, SIM PIN changed successfully will appear.

3.
4.

Settings.

PIN code options
1.

From the Home screen, select Menu

Select
Security
Set up SIM/RUIM card lock
Lock SIM
card:
• Check to activate PIN code. You need to enter the PIN code
every time the phone is started.
• Uncheck to deactivate PIN code.

Settings.

WARNING
If the SIM card is lost/stolen it is unprotected.

English

Intelligent Linking
For your convenience your phone can convert text or numbers into clickable links. This allows you to click on the link instead of trying to memorize the numbers and then re-enter them. You also don't need to cut and
paste text that has been recognized as a URL or an email address. The
phone takes care of it for you! Clickable links are displayed to you as
underlined numbers or text in a divergent color. Intelligent linking is enabled as default, but you can choose to disable the complete function or
select which specific data that your phone should try to recognize.
1.
2.

From the Home screen, select Menu to open the applications list.
Settings
Intelligent Linking.
Select

3.
4.

Switch
to enable.
Select which specific data your phone should try to detect:
• Web links
• Email addresses
• Dates
• Places
• Phone numbers
• Codes
When done, select
.

Calls
Make a call
1.
2.

From the Home screen, select
Phone.
Enter the phone number including the area code.

3.
4.

Select
Select

Call to dial.
End call to end or cancel.

Tip: For international calls, use the international prefix + before the
country code. Touch and hold 0 until + is shown.

Make a call from contacts
1.

From the Home screen, select

Phone
26

Contacts.

English

2.
3.

From the Home screen you can also open by selecting Menu
Contacts.
Scroll the list to find the desired contact. If needed, select the number to dial.
Select
End call to end.

Receive a call
1.
2.

Select Accept or select Reject to reject directly (busy signal).
Select
End call to end.

Call options
Volume control
• Use the volume keys to adjust the sound volume during a call. The
volume level is indicated on the display.
Mute
1.

During a call, select

To disable, select

.
again.

Dialer (tone sending)
1.
2.
3.

During a call, select .
Enter number.
To close, select again.

Loudspeaker
1.
2.
3.

During a call, select .
Speak clearly into the microphone at a maximum distance of 1 m.
Use + or – to adjust the loudspeaker volume.
To disable, select again.

Hold
1.

During a call, press

To return to the call, press

and select Hold call.
and select

Resume call.

Add call
1.

During a call, press
hold.

and select

Add call. The first call is set on

English

2.
3.

Enter a number or select a saved contact from Contacts, and press
.
Press
and select:
• Swap calls to return to the first call. To swap back to the other
call, repeat from step 3. The current number/contact is
displayed.
• Merge calls to start a Conference call (group call). To add more
contacts, repeat from step 1.
Use Split to split the Conference call. You can then swap between the calls.
Press End call to end all active calls.

Headset
• Connect a headset to the headset socket. The internal microphone
in the phone is automatically disconnected.
CAUTION
Using a headset at high volume may damage your hearing. Adjust the
volume level carefully when using a headset.

Call log
1.

From the Home screen, select

All calls are displayed in the list:
Incoming.
Select a number in the call log.

Phone

Call log.

Missed,

•

To call, select

•

To write and send a message, select

•

To write and send an email, select

•

To delete, press

Outgoing or

.
.
.

and select Delete.

• To see the history, press
Select an unknown number:

and select View history

•

To call, select

•

To write and send a message, select

English

•

To write and send an email, select

•

To add as a new contact, select

•

To delete, press

.
.

and select Delete.

Delete number/s
1.

From the Home screen, select

2.
3.

Press
Select

Select

Phone

Call log.

and select Delete.
for the items to delete, or Select all.
and to confirm select Delete.

Call settings
Lock during calls
Your phone contains proximity sensors that should disable the
touchscreen when you are on a call. But in some rare occasions, when
the phone is held at an angle or slightly off the face, the sensors may not
register to disable the touchscreen. This can lead to accidentally calling
or disconnecting the call. To avoid making touch mistakes during a call
you can activate lock during calls.
1.

From the Home screen, select

Press

3.
4.

Switch
to enable.
When done, select
.

Phone.

and select Call settings

Lock during calls.

Direct calls
Direct calls helps to avoid making accidental calls by adding a confirmation dialog to any phone call. The confirmation dialog is helpful to double
check that you really want to make a phone call.
1.

From the Home screen, select

Press

3.
4.

Switch
to enable.
When done, select
.

Phone.

and select Call settings

Direct calls.

English

Call log limitation
Reduce your phone's call history to display only your most recent 100
calls.
1.

From the Home screen, select

Press

3.
4.

Switch
to enable.
When done, select
.

Phone.

and select Call settings

Call log limitation.

Call Timer
Check the duration for your last call, your outgoing calls and your incoming calls.
Phone.

From the Home screen, select

2.
3.
4.

Press
and select Call settings
Call Timer.
Select Reset all to reset the call timer.
When done, select
.

Advanced settings
Voicemail
If your subscription includes an answering service, callers can leave a voicemail message when you cannot answer a call. Voicemail is a network
service and you may need to subscribe to it first. For more information
and for the voicemail number, contact your service provider.
Tip: From the Home screen, select
your voicemail.

Phone

Phone.

From the Home screen, select

Voicemail to call

Press
and select Call settings
Advanced settings
More
options
Voicemail:
3. Press Setup and enter the number to the service provider’s mailbox
if needed.
Fixed Dialing Numbers
Note! Your PIN2 code is needed to enable fixed dial. Contact your service
provider to get the code.
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English

You can restrict your outgoing calls to only those numbers you list, or to
numbers with certain prefixes. For example, if you save 01234, allows
calls to all numbers starting with 01234. It is possible to place an emergency call by entering the main local emergency number as the emergency numbers and the like are exempt. Incoming calls are not affected
by fixed dial mode. FDN stands for Fixed Dial Numbers and is a service of
the SIM card. Not all SIM cards have this feature.
1.

Phone.

From the Home screen, select

Press
and select Call settings
Advanced settings
More
options
Fixed Dialing Numbers:
• Enable FDN to enable fixed dial mode.
• Change PIN2 to change PIN2
• FDN list to add numbers manually or from SIM.
Call forwarding
Call forward is a network feature that allows you to forward calls to an answering service or to another phone number. You can set up which calls
should be forwarded by following the instructions below:
1.

Phone.

From the Home screen, select

Press
and select Call settings
Advanced settings
More
options
Call forwarding:
• Always forward to forward all voice calls.
• When unreachable to forward incoming calls if the phone is
turned off or out of range.
• When unanswered to forward incoming calls if unanswered.
• When busy to forward incoming calls if the line is busy.
Additional settings
Caller ID
Display or hide your phone number on the recipient's phone when you
call.
1.

From the Home screen, select

Press
and select Call settings
Advanced settings
More
options
Additional settings
Caller ID:
• Network default to use default operator settings to display my
number in outgoing calls.

Phone.

English

•

Hide number to hide your number in outgoing calls.
Note! Be aware that some people don't answer calls when
they can't see the caller ID.

• Show number to always display your number in outgoing calls.
Call waiting
You can handle more than one call at a time, put the current call on hold
and answer the incoming call. When activated, an alert tone is heard if
there is an incoming call while talking. You must subscribe to the call
waiting service to use this feature. Contact your service provider for more
information.
•

During a call, press Accept.

Activate call waiting
Phone.

From the Home screen, select

Press
and select Call settings
options
Additional settings:
• Tick the check box to activate.

Advanced settings

SOS calls
As long as the phone is switched on, you can always make an SOS call.
Enter the main local emergency number for your present location and seCall.
lect
Some networks accept calls to emergency numbers without a valid SIM
card. Contact your service provider for more information.

Contacts
Add new contact
1.
2.
3.
4.

From the Home screen, select Menu.
Contacts.
Select Add contact.
Enter contact information.
To add a picture, select Add picture:
• Gallery to select an existing picture.
• Camera to take a picture with the camera.
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English

When done, select

Add a contact from the dialer
1.
2.

3.
4.

Phone.
From the Home screen, select
Enter the phone number and tap Add contact.
• Create new contact.
• Update existing contact.
Enter contact information.
When done, select
.

Tip: For international calls, use the international prefix + before the
country code. Touch and hold 0 until + is shown.
Search for contacts
1.
2.

Contacts.
From the Home screen, select Menu.
Use one of the following search methods:
• Scroll up or down the contacts list.
• Drag a finger along the index at the right side of the contacts
list to scroll through it quickly.
•

Tap the search bar Search a contact at the top of the contacts list and enter search criteria.
Select the correct match by tapping it.

Edit contact
1.
2.
3.
4.
5.

From the Home screen, select Menu.
Open an existing contact.
Select Edit.
Enter updates.
You can also:
•
•
•

Contacts.

Select
to add to favorite contacts.
Select a specific ringtone for the contact.
Select a specific message tone for the contact.

When done, select

Save.

Tip: The favorite-contacts are easily found with . To remove as favorite,
repeat step 1–3 and select
and
to confirm.
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English

Send contact details
1.
2.
3.
4.

From the Home screen, select Menu.
Contacts.
Select a contact.
Press
and select
Share.
Select the method to send the contact details and then tap
confirm.

Delete contact
1.

From the Home screen, select Menu.

2.
3.

Press
Select

Select

Contacts.

and select Delete.
for the items to delete, or Select all.
to confirm.

Import contacts
From SIM card
1.

From the Home screen, select Menu

Press

Select

Contacts

and select Import/Export to select an option from the list.
to confirm.

ICE (In Case of Emergency)
In the event of an emergency, it is critical to have this information ready
as early as possible in order for first responders to assist you quickly.
Add an ICE contact to improve your own safety. First responders can access additional information such as medication and relatives from your
phone in case of an emergency. All fields are optional, but the more information you provide, the better.
1.
2.

Contacts
From the Home screen, select Menu
of Emergency (ICE).
Select Create ICE and enter your medical information.
• Name
• Birth enter your date of birth.
• Language enter your preferred language.
34

In Case

English

•

Insurance enter your insurance provider and policy number.

•

ICE Contacts: select a contact as from
Contacts.
If possible, add your relationship to your ICE contact in the entry, such as “ICE Wife Mary Smith”.
Condition enter any medical conditions/medical devices (e.g.
diabetic, pacemaker).
Allergies enter any known allergies (e.g. penicillin, bee stings).
Blood type
Vaccination enter any relevant vaccination.
Medication enter any medication that you are treated with.
Other info enter other information (e.g. organ donor, living will,
consent to treat).

•
•
•
•
•
•
3.

When done, select

Tip: The ICE-contacts are easily found with

Messages
Note! If you choose to add multiple recipients, you are charged for each
recipient.

Text and picture messages
Create and send messages
1.
2.
3.
4.

From the Home screen, select
Messages
Write message.
Scroll to select a contact, write a number or a name in the search
field to search your contacts or tap
to enter a new recipient.
Compose your message.
If desired, press
to select:
• Attach file to add attachment.
• Add subject or Remove subject.
• Add recipient and Recipient list.
•

In the Recipient list select
list.
When done, select
Send.
35

to remove a recipient from the

English

Text messages settings
Text messages requires a message center number, this is normally automatically set on your phone. The number can be obtained from the network operator.
Messages.

From the Home screen, select

2.
3.

Select
Messages settings
SMS.
If required, tap the field to modify the message center number.

When done, select

Picture messages settings
Picture messages require an MMS profile. Both you and the recipient
must have subscriptions that support picture messages. The MMS profile
is often pre-installed on the device; if not, contact your service provider
for more information.
Messages.

From the Home screen, select

2.
3.

Select
Messages settings
MMS.
If required, tap MMS Profile to modify the MMS profile.

Switch
to enable Download picture message (MMS)
automatically.

Switch
fault off).

to enable Download automatically while roaming (de-

Switch

to enable Use group MMS.

When done, select

Note! In order to access the Internet and to send and receive picture
messages, you need to have the correct account provider settings. For
some service providers, the account provider has to be selected
manually. See Data connectivity, p.52.

Emergency alerts
This device is designed to receive Wireless Emergency Alerts (WEA) from
the Commercial Mobile Alert Service (CMAS). Emergency Alerts are geographically-targeted, and alert customers of imminent threats to your

English

safety within your area. There is no charge for receiving an Emergency
Alert.
There are three types of Emergency Alerts:
• Presidential
• Imminent (Severe or Extreme)
• AMBER Alerts (missing person alert)
You may choose not to receive Imminent Alerts and AMBER Alerts. Presidential Alerts, however, cannot be disabled. To disable Imminent Threat
Alerts (Extreme and Severe) and AMBER Alerts, do the following: From
See broadcast alerts
the Home screen, select Messages
Settings. All alerts are enabled by default (checkmark showing).
To disable alerts, touch an alert to remove the checkmark.

Email
IMPORTANT!
You need an Internet connection to use this service. It is recommended
to use Wi-Fi connections when available to reduce costs for data traffic.
Contact your service provider for detailed subscription costs before
activating.
Tip: Gmail is always available under Google apps.

Set up existing email address
Set up an existing email account that supports imap/pop3.
1.
2.

3.
4.

Email.
From the Home screen, select Menu
Select Add an account.
• Add existing account.
• Create Gmail account.
Select
to confirm.
If desired, press
to select:
• Manage accounts to select the account or Add another account? Press
again to get more options.
If needed enter requested settings manually and select
when
done. Contact your email provider for detailed information.
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English

Set up additional email account
1.

From the Home screen, select Menu

2.
3.

Press
and select Manage accounts
Add another account?.
Enter your existing email address and password or select an account
from the list.
When done, select
OK.

Email.

If required, enter requested settings manually and select
Contact your email provider for detailed information.

when done.

Switch between accounts
If you create more than one email account, you can switch between them.
1.

From the Home screen, select Menu

Press

Email.

select Manage accounts and select the desired account.

Set default account
1.

From the Home screen, select Menu

Press

Press
again and select Default email account. Select the desired
account.
OK.
When done, select

Email.

and select Manage accounts.

Create and send email message
1.
2.

From the Home screen, select Menu
Email.
Select Write email and select a contact from your list, tap Search
name or email or tap
to enter the email address manually and
select
to validate. Press
and select Recipient list to add additional contacts.
Compose your message.

4.
5.

If desired, select to add attachment. Tap OK to confirm.
Send.
When done, select

English

Inbox/Sent/Draft
1.
2.
3.

From the Home screen, select Menu
Email.
Tap the screen’s top box to select an email folder.
If required, select Check for new emails to update the inbox.

Synchronization
Select when to allow synchronization for your email account(s).
1.

From the Home screen, select Menu

Press
and select Email settings
Synchronization. Select your
Email refresh frequency from the list:
• Manual
• 15 minutes
• 30 minutes
• 1 hour
• 3 hour
• As they come

When done, select

Email.

Tip: To reduce data costs and save battery, select Manual.

Download attachments
Select to automatically download attachments.
Tip: To reduce data costs, do not select to enable. Instead tap the Check
for new emails, directly from the email app when you are connected to a
Wi-Fi network.
1.

From the Home screen, select Menu

Press

3.
4.

Set
to enable.
When done, select

and select Email settings

Email.
Download attachments.

Signature
A signature is automatically added when you send emails from your Doro
824. To create your own signature, follow the instructions below.
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English

From the Home screen, select Menu

Email.

2.
3.

Press
and select Email settings
Signature.
Tap Default signature and select Custom signature.
Tip: To add your own signature, select Custom signature. Tap in the
white square Type your signature here to get the keyboard and enter
your desired text. Tap Next to confirm.

When done, select

Camera
Tip: To get sharp photos, wipe the lens clean with a dry cloth.

Take a picture or record a video
1.

From the Home screen, select

Camera.

Tap

, to take a photo or tap

, or press the side button

cord a video. Press

to re-

to stop video recording

Tip: Spread two fingers apart on the screen to zoom in, and pinch to
zoom out.
Take a selfie
Use the front camera to take self-portraits.
1.
2.
3.

On the camera preview screen, tap
for self-portraits.
Face the front camera lens.

to switch to the front camera

When you see your face in the display, tap
ton to take a photo of yourself.

or press the side but-

Tip: You can also use the front camera to record a video.

Camera settings
Focus
• Tap the image on the preview screen where you want the camera to
focus.
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English

Zoom
• Place two fingers together on the screen and spread them apart to
zoom in and pinch them together to zoom out.
Flash
Only the main camera has flash and the flash settings doesn't apply
when using the front camera.
More Options.

Select

Press Flash mode to select
auto.

Flash on,

Flash off or

Flash

Grid preview
Use the grid lines to focus on the target, accurately and precisely.
1.

Select

Press Grid to select

More Options.
On or

Off.

Timer
The timer can be used when taking pictures and when recording videos.
1.

Select

Press Timer to select
off.

More Options.
5 seconds,

10 seconds or

Timer

Camera resolution
You can select which resolution size to take photos with. Generally, the
higher the resolution, the clearer the photo will be. However, high-resolution images take up more storage space. You can change the camera resolution at any time.
More Options.

Select

Settings
Photo mode
Select
and select:
• 8MP
• 6MP (default setting)
• 3MP
41

Resolution (back camera)

English

• 2MP
• VGA (resolution of 640 × 480 pixels)
Select Resolution (front camera):
• 2MP (default setting)
• VGA (resolution of 640 × 480 pixels)

When done, select

Video resolution
Note! Once taken, videos formats cannot be changed to meet MMS
standards. Make sure to take your videos in MMS format if you plan to
send them as MMS.
More Options.

Select

Settings
Video mode
Resolution (back camera)
Select
and select:
• 1080P for high definition resolution.
• 720P for higher standard definition resolution.
• 480P (default setting) for standard definition resolution.
• MMS will automatically configure the settings for MMS.
Select Resolution (front camera)Resolution (back camera):
• 720P
• 480P (default setting)
• MMS
When done, select
.

Options
1.

Select

More Options.

Select

Settings

Options and select:

•

Exposure control Switch

to enable.
More Options

•
•

Exposure can be set via
control
Shutter sound. Switch
Save on SD card. Switch

to enable.
to enable.
42

Exposure

English

• Video stabilization. Switch
When done, select
.

to enable.

Gallery
All pictures taken by the camera, received photos and recorded videos
are stored in the My gallery.
Note! All pictures must be stored in a folder named Pictures and all video
files must be stored in a folder named Movies on the memory card. If
needed, create the folder using a computer. See Connect the phone to a
computer, p.55. If the default storage location is set to the memory card,
all photos and videos taken by the phone are stored in the DCIM folder
on the memory card.
1.
2.

From the Home screen, select Menu
Select the photo/video to view/play.

Gallery.

Tip: You can also access the Gallery from camera mode, select the
thumbnail in the lower left corner.
Share photo or video
1.
2.

From the Home screen, select Menu
Select the photo/video to view/play.

Press

Gallery.

Share and select:

Tip: If you don’t see the soft keys, tap the screen once to make them
visible.
•
•
•

Messages to send item as a picture message. See Create and
send messages, p.35.
Email to send item in an email. See Create and send email
message, p.38.
Bluetooth to send item using Bluetooth technology. If needed,
allow to turn on Bluetooth. See Bluetooth , p.54.
Or any of the other options in the list.
®

•
4.

When done, select

English

Set as
1.
2.

From the Home screen, select Menu
Select the photo.

Press
and select Set as:
• Contacts to select a saved contact from the list or add as new.
See Add new contact, p.32.
• Wallpaper to set the item as wallpaper for your Home screen.

Gallery.

Delete photo or video
1.

From the Home screen, select Menu

2.
3.

Press
Select

Select

Gallery.

and select Delete.
for the items to delete, or Select all.
and confirm.

Internet (web browser)
IMPORTANT!
You need an Internet connection to use this service. It is recommended
to use Wi-Fi connections when available to reduce costs for data traffic.
Contact your service provider for detailed subscription costs before
activating.
1.
2.

Internet.
From the Home screen, select Menu
Tap Search word/address. Enter a web address or a search term
and press Search.

Use the web browser
When opening the web browser, a search page is displayed as default.
When the search result is displayed, you can tap:
•

in the upper left corner to make a new search.

•
Tap:

to save the search result as a favorite.

English

•

My bookmarks to go to your bookmarked pages ie your favorite
web pages. Use Search to get to your favorites.

•

My pages to see your open pages.

Refresh
1.
2.

to view avail-

In the web browser when viewing a web page, press
able options.
Select Refresh, to refresh the current web page.

Share
1.
2.
3.

In the web browser when viewing a web page, tap
able options.
Tap Share.
Tap to select an option in the pick list.

to view avail-

Assistance button
In order to possibly make every day safer, the phone has an assistance
button
. The Assistance button allows you easy access to contact a
predetermined number should you need help. The number will normally
be a family member or a friend. To use the Assistance button, you must
first activate the function and store the assistance number you wish to
call in Assistance number. Once activated, to make an assistance call
you will follow the instructions:

Make an assistance call
•

Press the assistance button
3 times within a second. The assistance call begins after a delay of 5 seconds. In this time you can prevent a possible false alarm by pressing End call.

Assistance button configuration
Select how to activate the assistance function when using the assistance
button.
1.

From the Home screen, select Menu

2.
3.

Select
Assistance button.
Select Assistance button configuration:
45

Settings.

English

•
•

Off to disable the assistance button.
On (3) to activate by pressing the button 3 times within 1
second.

Note! If needed, allow to turn on location services.
4.

When done, select

Applications
Set what application that should be linked with the assistance button.
1.
2.
3.
4.

From the Home screen, select Menu
Settings.
Select Assistance button.
Select Applications.
Select Change to choose a different application for the assistance
button.
To reset the selection and fallback to the default assistance procedure, select the Clear button

When done, select

Note! This requires an application that can be started by the assistance
button.
Assistance number
Select the number that is called when assistance button is pressed.
IMPORTANT!
Always inform the recipient that is listed as your assistance contact.
Settings.

From the Home screen, select Menu

2.
3.
4.
5.

Select
Assistance button.
Select Assistance number.
Select Add contact.
Scroll to select a contact, write a number or a name in the search
field to search your contacts or tap
to enter a recipient.

6. When done, select
.
To delete a contact, press the minus sign after the number.

English

Note! Some private security companies can accept automatic calls from
their clients. Always contact the security company before using their
phone number.

Dock mode
You may think of the dock mode as a screensaver that turns your Doro
824 into a side-table clock, a photo frame, a music player and more.
Turn Dock mode on and off
1. Dock mode is launched automatically when the device is placed in
the charging cradle.
Dock mode.
To launch it manually select Menu
2. Remove the device from the cradle to exit.
To exit while the device is in the cradle press the Home key .
Dock mode menu
1. In Dock mode, select:
• Call to make calls.
• Slideshow to use the device as a photo frame.
• Do not disturb to activate press once and simply press it again
to deactivate.
Note! Do not disturb is a helpful setting for when you do not
want to be disturbed, such as when you are sleeping or in a
meeting. All notifications, alerts and calls are stopped from
making any noise, vibration or lighting up the phone screen.
Please also note that all network traffic will be switched off, so
no incoming or outgoing calls or messages are allowed. You can
schedule quiet hours to be repeated at the same time every day.
Select to enable or disable the sound of the alarm clock during
Do not disturb.
•

Music to select music to be played (mirrors 1 from the Music
app, see Music, p.57).

1. Parts of what you see in the Dock fashion derive/originate from other
apps (in this case as replicas of Music Player and Alarm clock). To make
changes and delete content you must go to the source app (Music Player
and Alarm clock).
47

English

Note! If you like to fall asleep to music you can set the sleep
Sleep timer to turn the music off after you’ve
timer Music
fallen asleep.
•

Alarm to set alarms and to handle already set alarm (mirrors 2
from the Alarm app, see Alarm, p.59).
• Settings to select the display background, the clock style and
more.
To return to the previous screen, use Back .

My Doro Manager
Note! You need to have Internet access to use most of the features in My
Doro Manager. Depending on how you use your phone, it can use up a lot
of Internet bandwidth really quickly. Before you use your phone, we
strongly recommend that you contact your mobile operator about data
rates. Using data services while roaming can be costly. Check with your
mobile operator for data roaming rates before you use data roaming.
My Doro Manager is an application that gives you the opportunity to receive assistance from a helper i.e. a friend or relative with a smart device
that can run the My Doro Manager application. The help can be carried
out from anywhere (remote help). You can also watch tutorials and discover a lot of possibilities in your Doro 824.
Note! Both the Doro 824 user and any of the helpers needs to have
Google accounts (Gmail adresses) to be able to use My Doro Manager.
The Google account can also be used with other Google products like
YouTube, Google+, Google Play, and Google Drive.
™

2. Parts of what you see in the Dock fashion derive/originate from other
apps (in this case as replicas of Music Player and Alarm clock). To make
changes and delete content you must go to the source app (Music Player
and Alarm clock).
48

English

Download the application
For the user (on the Doro 824)
™

If you already have a Google account connected to the Doro 824
1.
2.

My Doro Manager.
From the Home screen, select Menu
Select account and tap First name to get the keyboard and to start
to enter the user’s profile.
™

If you do not have a Google account connected to the Doro 824
1.
2.

From the Home screen, select Menu
My Doro Manager.
Select Add Google account and select Existing or New and follow
the instructions. See also Google , p.50.
™

For the helper (on the helper’s device)
1.

Go to

Play Store or App Store.

Download the
er's device.

My Doro Manager helper application to the help-

Connect a helper to a Doro 824 user
For the helper (on the helper's device)
1. Add/invite your Doro 824 user by entering their Gmail address.
2. Once the request has been sent from your helper device, go back to
the user’s device.
On the Doro 824
1.

From the Home screen, select Menu

My Doro Manager.

Tip: Can also be reached from the notification panel, drag down to
open the panel and select the My Doro Manager message.
2.
3.

The pop up Helper request is displayed.
Decide if the helper shall have:
• Read permission to grant the helper permission to read the
Doro 824.
• Write permission to grant the helper permission to write/make
changes to the Doro 824.

English

No personal information (messages, notes etc.) on the user’s
phone is visible to the helper, only the actual My Doro Manager
application and its settings are displayed.
Select Accept to access the remote help or Decline.

Doro Selection
The easiest way to look for applications is to use the Doro Selection.
Searches are made easier thanks to categories with a selection of apps
for such as home, digital life, news, health and wellness, finance etc. You
will also find apps Recommended by Doro as well as Recommended offered to you via My Doro Manager.
From the Home screen, select Menu
cated at the upper left corner and select:
•
•
•
•
•

Add new applications lo-

Recommended by Doro to scroll among some selected apps.
Recommended by Doro. Select a category and
Doro Selection
.
confirm with
Search on Google Play Store to reach
Play Store.
My applications to see the applications you have downloaded.
Recommended to see any recommendation sent to you via My Doro
Manager see My Doro Manager, p.48.
™

Google

™

To get the most out of your phone, you need to have a Google account.
It’s a convenient way to manage your phone’s applications, contacts, calendar events, reminders and more. You can also back up your information in case you should lose your phone.
™

Google Play Store
IMPORTANT!
You need an Internet connection to use this service. It is recommended
to use Wi-Fi connections when available to reduce costs for data traffic.
Contact your service provider for detailed subscription costs before
activating.
50

English
™

Note! You need to have a Google account to use Play Store. Your Gmail
account is also your Google Account, so you can use your same Gmail
username and password to use other Google products like YouTube,
Google+, Google Play, and Google Drive.
Browse the available applications and games through different categories or through the lists like Top paid and Top Free. You can also search
for a specific application or game.
Some applications need to be purchased. The cost is shown in the application description as well as if it is free. You pay using Google Wallet,
which can be registered when setting up a Google account or the first
time for a purchase or by using any other available payment method.
™

™

Create Google account
1.
2.

On the Home screen, select
Play Store.
If requested, enter your existing Gmail address and password Or create a new account.

Download an application
1.
2.
3.

On the Home screen, select
Play Store.
Find an item you wish to download by browsing categories or by using the search function.
Tap the item to view its details, and follow the instructions to complete the installation/purchase.
Note! Read through the App permissions carefully before you accept
to install.

Tip: You can also use the shortcut

Add new applications.

Tip: All downloaded applications can be found in My apps. In Play Store,
tap
and select My apps.
Open a downloaded application
1.
2.

and select My apps.
In Play Store, tap
Select the downloaded application. If needed select Open.

Update an installed application
1.

In Play Store, tap

and select My apps.
51

English

You can select to update all applications that needs to be updated,
Update and
select Update all, or select a specific application
confirm.

Delete an installed application
1.
2.

and select My apps.
In Play Store, tap
Select the downloaded application
Uninstall and confirm.

Cancel subscription to an application
1.
2.

and select My apps.
In Play Store, tap
Select the application
Cancel and confirm.

Connectivity
Network services and costs
Your device is approved for use on the 4G LTE FDD 2 (1900), 4 (1700), 5
(850), 17 (700) MHz / WCDMA 1 (2100), 2 (1900), 4 (1700), 5 (850)
MHz / GSM 850, 900, 1800, 1900 MHz networks. To use the device, you
need a subscription with a service provider.
Using network services may result in traffic costs. Some product features
require support from the network, and you may need to subscribe to
them.
Some operations and features are SIM card and/or network dependent
or dependent on the compatibility of devices and the content formats
supported. Some services are subject to a separate charge.

Data connectivity
You can select to use a data connection (also called mobile data) on your
device when an Internet connection is needed. Contact your service provider for detailed subscription costs before activating. Make sure that the
account provider is the same as your network operator in order to use data connectivity.
Tip: To connect to a Wi-Fi network, see Wireless networks (Wi-Fi), p.15.
Enable data
1. From the Home screen, select Menu
52

Settings.

English

2.
3.
4.

Select Mobile data.
Switch
to enable.
When done, select
.

Account provider
In order to access the Internet and to send and receive picture messages, you need to have the correct account provider settings. For some
service providers, the account provider has to be selected manually.
1.
2.
3.
4.
5.

From the Home screen, select Menu
Settings.
Select Mobile data
More….
Tap Access Point Names.
Select your account provider by ticking the box to the right.
Press
to return.

Note! If your account provider is not in the list, press
and enter
needed information. When done, press
and select Save. For correct
settings, contact your account provider.
Data usage
1.
2.

From the Home screen, select Menu
Select Mobile data
Data usage.

Settings.

Tip: You can reset the data usage every month to keep track of your data
costs.

Data roaming
When you take your phone abroad, you can keep it in airplane mode. If
you do that, there’s no chance of data roaming charges, and you can still
enable Wi-Fi. Even so, and just to be sure, you can disable data roaming
as follows. Your phone can still access the Internet over the Wi-Fi connection when it roams. Wi-Fi connection will ensure you don't use any data
from your plan. A roaming icon appears at the top of the screen, in the
status area, whenever you are outside your network provider’s area.
Using data services while roaming can be costly. Contact your service
provider for data roaming rates before you use data roaming.
1.

From the Home screen, select Menu
53

Settings.

English

2.
3.
4.

Select Mobile data
More…
Switch
to enable.
Press
to return.

Bluetooth

Data roaming.

®
®

You can connect wirelessly to other Bluetooth compatible devices such
as headsets or other phones.
1.
2.
3.

From the Home screen, select Menu
Settings
Bluetooth.
Switch
to enable.
On your phone from the list of Bluetooth devices, select the unit that
you want to connect to.
Note! Make sure the other unit you want to connect with has
Bluetooth turned on and is able to connect with other devices .

5.
6.

You may be asked to input a password or to press a button. If prompted, input the password or otherwise acknowledge the connection
on your phone or the other device.
After you acknowledge the password (or not), the units are connected and communicating. You can begin using the device.
To break the connection, you can either turn off the other unit or disable Bluetooth on your phone. Because the devices are paired, when
you turn on Bluetooth and reactivate the other device, the connection is reestablished.

Note! Press

to view available options.

Note! Bluetooth can use a lot of battery power. Don't forget to turn it off
when not in use.

Airplane mode
While in Airplane mode, your device will not have access to certain functions to prevent interference with sensitive equipment. This includes
making or receiving calls, surfing the web, downloading emails, or any activities that requires an Internet connection, this is to prevent disturbance
to sensitive equipment. You can still play games, listen to music, watch
videos and other content, as long as all this content is saved on your
memory card or internal storage.

English

While in Airplane mode you can’t make or receive calls, surf the web or
download emails, or do anything that requires an Internet connection,
this is to prevent disturbance to sensitive equipment. You can still play
games, listen to music, watch videos and other content, as long as all
this content is saved on your memory card or internal storage.
1.

From the Home screen, select Menu

Select Airplane mode and switch

When done, select

Settings.
to enable.

Tip: To enable you can also press and hold the ! Power button and then
select Airplane mode in the menu that opens. You can also enable
airplane mode from the quick settings in the notification bar.
If you are in an area with no network coverage, your phone will be
consuming power to scan for available networks. You can enable
Airplane mode to save battery. You can be notified by alarms, if alarms
are activated.

Connect the phone to a computer

Connect the phone to a computer and start transferring pictures, music
and other file types. All you have to do is connect a USB cable between
the phone and computer. From your computer's file explorer, you can
drag and drop content between your phone and the computer.
Note! You might not be able to transfer some copyright-protected
material.

English

Tip: If default storage location is set to memory card, all photos and
videos taken by the phone are stored in the DCIM/Camera folder on the
memory card.
Drag and drop content between phone and a computer
1. Connect your phone to a computer using a USB cable.
Note! You might need to wait for the driver to be installed on your
computer before you can access the phone.
Mac users, see https://www.android.com/filetransfer/.
2.
3.
4.
5.
6.
7.

You are prompted, on the computer screen, to choose what you can
to do when you connect your phone to a computer.
Select to open the device and view files in the computer’s file
explorer.
Wait until the phone/memory card appears as external disks in the
computers file explorer.
Drag and drop selected files between the phone and the computer.
If necessary, use the Safe to remove hardware function on your
computer
When done, remove the USB cable.

USB computer connection
You can select different connection modes for you phone when connecting to a computer. Swipe down the notification bar and select
Connected as a media device (camera/charging).
•

•
•

Media device (MTP) — Lets you transfer media files on Windows, or
using Android File Transfer on Mac (see www.android.com/
filetransfer)
Camera (PTP) — Lets you transfer photos using camera software,
and transfer any files on computer’s that don't support MTP
Charging — Charge only

Note! When the phone/memory card is connected to the computer, the
phone cannot access the memory card. Some functionality and
applications in the phone, such as the camera, may not be accessible.
You can transfer files by using a USB cable on most devices and
operating systems supporting a USB Mass Storage interface.

English

Additional applications
Applications can be a program or game that you can use on your Doro
824. Depending on market and service provider, the pre-installed applications can vary. Some applications need Internet access. Contact your
service provider for detailed subscription costs before activating. Some
applications need to be purchased. The cost is shown in the application
description as well as if it is free. Using downloaded and installed applications does not cost anything, except if an Internet connection is needed.
™

Use Doro Selection or Google Play Store to download and install all the
applications you need.
Tip: You can use the shortcut

Add new applications.

Google Apps
IMPORTANT!
You need an Internet connection to use this service. It is recommended
to use Wi-Fi connections when available to reduce costs for data traffic.
Contact your service provider for detailed subscription costs before
activating.
™

All pre-installed Google applications can be found in Google Apps. Depending on the market, the pre-installed applications can vary.
•

™

From the Home screen select Google apps to open the Google
applications.

Music
Use the music player to listen to music or other audio files.
Play music
1.
2.
3.

Music.
From the Home screen, select Menu
Select to sort by Title, Artist (default), Album, Genre or Favorites using the drop down menu.
Select a track from the list. The next track is automatically played.
• Select to pause the track.
to return to the Home screen. The music continues to
• Press
play.
57

English

Press :
• Mark as favorites to select song as favorite.
• Random to play the songs randomly.
• Loop to play the songs repeatedly.
• Set as and select:
• Ringtone to set the song as ringtone.
• Alarm sound to set the song as alarm tone.
• Delete.
•

Select

•

Select

for the items to delete, or Select all.
and to confirm select Delete.

Note! All audio files must be stored in a folder named Music on the
memory card or the internal memory. If needed, create the folder using a
computer. See Connect the phone to a computer, p.55.

FM Radio
The FM radio has a frequency range from 87.5 to 108.0 MHz.
Tip: For best sound quality, set the phone in sleep mode by briefly
pressing the ! Power button.
Turn on the radio
1. Connect the headset to the headset socket.
2. From the Home screen, select Menu
FM Radio.
The radio is turned on. The tuned frequency is displayed.
3.

or
to scan channels and press
to play.
Select
Slide on the scale to set the frequency manually.
Use the side keys + and – to adjust the volume.
Tip: Select
to save a selected channel as favourite.
to return to the Home screen. The radio continues to play.
Press

Disconnect the headset to turn off the radio.

Options
1.

In Radio, press to play radio in the loudspeaker.
• Use the side keys + and – to adjust the volume.
58

English

•

to turn off the radio.

Alarm
The phone must be powered on in order for the alarm to function
properly.
1.
2.
3.

From the Home screen, select Menu
Select Add alarm.
Enter the alarm time (HH:MM), select

If desired, select Alarm tone, confirm with

5.
6.
7.

If desired, select Alarm vibrate to ON/OFF, confirm with
.
If desired, select Repeat and tick the required days. When done, select
.
If desired, add a Name to the alarm.

When done, select

Alarm.
.
.

Save.

Tip: To save battery and prevent incoming calls or messages, you can
turn on Airplane mode to keep the alarm function, see Airplane mode,
p.54.
Turn an alarm on ord off
1.

To turn on or off switch

Edit or delete an alarm
1. Select the alarm:
•

Enter updates and select

•

Press

Save.

and select Delete

Calendar
Add event
1.
2.
3.

From the Home screen, select Menu
Calendar.
Select Add event.
Enter required information and set reminder notification.

When done select

Save.

Tip: To edit the event, select the event
59

Edit event.

English

View mode
• In calendar mode, select Month view, Day view or Events to set view
mode.
Navigate
•

In calendar mode, select

to change month or day.

Notes
Add note
1.
2.
3.

From the Home screen, select Menu
Select Add note and enter text.
When done, select
Save.

Notes.

Tip: To edit, select the note and update.
Share note
1.
2.

From the Home screen, select Menu
Select and open the note.

Press
and select Share:
• Messages
• Email
Select recipient and compose your message.

When done, select

Notes.

Send.

Delete note
1.

From the Home screen, select Menu

2.
3.

Press
Select

Select

Notes.

and select Delete.
for the items to delete, or Select all.
and confirm.

Flashlight
• From the Home screen, select Menu
.
To turn off, switch

Flashlight.

English

Timer
1.
2.

From the Home screen, select Menu
Tap the digits to set the timer or tap Set.

Timer.

3.
4.

Use v and V to set minutes and seconds. Confirm with
When done, select Start.

Tip: You can use the phone as usual when the timer application is
running as long as the phone is turned on.

Calculator
1.
2.
3.

From the Home screen, select Menu
Calculator.
Enter the first number, select an operation (+, -, x, ÷) and enter next
number. Repeat if needed.
Select = to calculate the result.

Recorder
Use the sound recorder to record notes and messages.
Record
1.

From the Home screen, select Menu

Select the

button to start recording.

Select the

button to pause recording.

Select the

button to stop and save the recording.

Recorder.

Listen to recording
1.
2.
3.

From the Home screen, select Menu
Select Records list.
Select a recording to listen.

Tip: You can also select

Recorder.

directly after recording.

Share recording
1.

From the Home screen, select Menu

Select Records list. Press

Check the selected recordings or Select all. Confirm with

Recorder.

, select Send.

English

•
•
•

Messages to send item in a picture message.
Email to send item in an email.
Or any of the other options in the list.

Delete recording
1.
2.
3.
4.

From the Home screen, select Menu
Recorder.
Select Records list.
Press
and select Delete.
Select for the items to delete, or Select all.

Select

and confirm.

Code safe
A convenient password manager for you to help keep track of and to remember your passwords and other personal information and sensitive
data. The only code you need to remember from now on is the simple
password you create for your personal password vault Code safe.
Code safe.

From the Home screen, select Menu

2.
3.
4.
5.

Enter a 3 number code to get started. When done, select
.
Enter the same 3 digit code and turn the handle downwards.
Select Add.
Enter your note and select
Save when done.
• To edit a note, select the note, tap on the white writing area to
Save when
get the keyboard. Edit the note and then select
done.

Delete safe note
1.
2.

Press
Select

Select

and select Delete.
for the items to delete, or Select all.
and confirm.

Note! All safe notes will be deleted if the wrong 3 number code is entered
three (3) times.
Note! Write all the safe notes you keep in the Code safe on a piece of
paper before resetting the phone or erasing the storage card.
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English

Reset the phone
IMPORTANT!
Resetting the phone means that most information will be lost such as
downloaded and installed applications, accounts, system and
application data and settings. Be sure to backup any data and files you
want to keep before you perform the reset. A backup is a safety copy of
information. Carefully read all the text below before you start.
The reason to perform a reset might be a persistent problem that is impossible to solve or if you want to pass the phone to someone else.
Note that everything added to the phone since you got it will be erased.
Exceptions
• Everything saved on an SD-card if you have one installed.
• Applications and data by Google — if the box by Back up my data is
Advanced settings in Backup, p.63.
checked (see
• Information you have stored in any cloud storages (or on a computer,
see Connect the phone to a computer, p.55).
™

Reset the phone
1.
2.
3.
4.
5.

From the Home screen, select Menu
Settings
Advanced settings.
Scroll to and select Backup & reset.
Select Factory data reset. Carefully read the on-screen information,
it is important!
Select Reset phone.
At last select Erase everything.
Note! No more questions will be asked, this is the final step!

After your phone resets, it will be set back to factory defaults and will
be just like it was when it came out of the box.

Backup
It's a good idea to backup your phone on a regular basis. Don't wait backing up your phone until it's too late. There’s no universal method to back
up the information on your Android phone. Here we will mention some
ways to help you keep your information. We recommend that you
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regularly copy your photos from the phone's internal storage to your computer as a form of backup, see Connect the phone to a computer, p.55.
These files are found in the DCIM folder on your phone. DCIM stands for
Digital Camera IMages and it is the default directory structure for digital
cameras and for smartphone cameras.
Your Google account information is set to back up automatically. Follow
below settings to make sure your contacts, system settings, apps, calendar, and email will be restored whenever you set up a new device with
that same Gmail account.
Backup with Google
1.
2.
3.
4.

Settings
AdFrom the Home screen, select Menu
vanced settings.
Scroll to and select Accounts and select Google .
Tap the green synchronization icon next to your Gmail address.
Make sure that every wanted item in the list is activated. Each item
needs to be activated if you want them to be backed up.
™

5.
6.
7.

Press
three times to save and return
Advanced settings.
Select Backup & reset.
Make sure that Back up my data is switched on.
To immediately do a backup, tap Backup account.
There are many apps that allow you to backup your photos, applications
and much more. Some apps even offer cloud storage that allows mobile
uploading, and others that allow you to restore your data should you need
Play Store, see Google Play Store, p.50
to. Try searching
™

Status icons

Signal strength

2.5G GPRS data

No signal

EDGE data

Roaming (in other network)

3G data

Vibrate mode

HSPA data

Silent mode

4G data

Sleep mode

Data transmission:
data in , data out
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Google Play Store software
updates available
Google Play Store, update
completed

Wi-Fi AP connected
Bluetooth on

Unread email
New text message or multimedia message

Connected to computer

Airplane mode activated

Charger connected

Error occurred or caution
required

Battery level

Alarm active

Missed call

Headset connected (without
microphone)
Headset connected (with microphone )

Call ongoing

SIM card not inserted

Call forwarding on

Memory full

GPS activated

Examples of soft keys
Validate

Add picture

Discard

Add current location

Advanced settings

Add template text

Call contact

Add video

Write text or picture
message (SMS/MMS)

Add voice recording

Write email

Bring up the keypad

Handle attachments

English

Safety instructions
CAUTION
The unit and the accessories can contain small parts. Keep all of the equipment out
of the reach of small children.
The AC power adapter is the disconnect device between the product and AC power.
The AC power outlet must be close to the equipment and easily accessible.

Network services and costs
Your device is approved for use on the 4G LTE FDD 2 (1900), 4 (1700), 5 (850), 17
(700) MHz / WCDMA 1 (2100), 2 (1900), 4 (1700), 5 (850) MHz / GSM 850, 900,
1800, 1900 MHz networks. To use the device, you need a subscription with a service
provider.
Using network services may result in traffic costs. Some product features require support from the network, and you may need to subscribe to them.

Operating environment
Follow the rules and laws that apply wherever you are, and always turn off the unit
whenever its use is prohibited or can cause interference or hazards. Only use the unit in
its normal user position.
This unit complies with guidelines for radiation when it is used either in a normal position against your ear, or when it is at least 1.0 cm (0.4 in) from your body. If the unit is
carried close to your body in a case, belt holder or other holder, these holders should
not contain any metal, and should be placed at the distance from your body specified
above. Make sure that the distance instructions above are followed until the transfer is
complete.
Parts of the unit are magnetic. The unit can attract metal objects. Do not keep credit
cards or other magnetic media near the unit. There is a risk that information stored on
them can be erased.

Medical units
The use of equipment that transmits radio signals, such as mobile phones, can interfere
with insufficiently protected medical equipment. Consult a doctor or the manufacturer
of the equipment to determine if it has adequate protection against external radio signals, or if you have any questions. If notices have been put up at health care facilities instructing you to turn off the unit while you are there, you should comply. Hospitals and
other health care facilities sometimes use equipment that can be sensitive to external
radio signals.

Pacemakers
The Health Industry Manufacturers Association recommends that a minimum separation of 15 cm be maintained between a handheld wireless phone and a pacemaker to
avoid potential interference with the pacemaker. Persons with pacemakers:
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•

Should always keep the phone more than 15 cm from their pacemaker when the
phone is turned on.
• Should not carry the phone in a breast pocket.
• Should use the ear opposite the pacemaker to minimize the potential for
interference.
If you have any reason to suspect that interference is taking place, turn the phone off
immediately.

Areas with explosion risk
Always turn off the unit when you are in an area where there is a risk of explosion. Follow all signs and instructions. There is a risk of explosions in places where you are normally requested to turn off your car engine. In these areas, sparks can cause an
explosion or fire which can lead to personal injury or even death.
Turn off the unit at filling stations, and any other place that has fuel pumps and auto repair facilities.
Follow the restrictions that apply to the use of radio equipment near places where fuel
is stored and sold, chemical factories and places where blasting is in progress.
Areas with risk for explosion are often – but not always – clearly marked. This also applies to areas such as below decks on ships; the transport or storage of chemicals; vehicles that use liquid fuel (such as propane or butane); areas where the air contains
chemicals or particles, such as grain, dust or metal powder.

Protect your hearing
WARNING
Excessive exposure to loud sounds can cause hearing damage. Exposure
to loud sounds while driving may distract your attention and cause an
accident. Listen to a headset at a moderate level, and do not hold the
device near your ear when the speakerphone is in use.

Emergency calls
IMPORTANT!
Mobile phones use radio signals, the mobile phone network, the terrestrial network
and user-programmed functions. This means that connection cannot be guaranteed
in all circumstances. Therefore, never rely only on a mobile phone for very important
calls such as medical emergencies.

Vehicles
Radio signals can affect electronic systems in motor vehicles (for example, electronic
fuel injection, ABS brakes, automatic cruise control, air bag systems) that have been incorrectly installed or are inadequately protected. Contact the manufacturer or its representative for more information about your vehicle or any additional equipment.
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Do not keep or transport flammable liquids, gases or explosives together with the unit
or its accessories. Most vehicles come equipped with air bags; keep in mind that air
bags fill immediately with considerable force. Do not place objects, including fixed or
portable radio equipment in the area above the airbag or the area where it might expand. Serious injuries may occur if the airbag deploys near mobile phone equipment
that is incorrectly installed.
It is prohibited to use the unit in flight. Turn off the unit before you board a plane. Using
wireless telecom units inside a plane can pose risks to air safety and interfere with telecommunications. It may also be illegal.

Driving safely
®

Adapted from CTIA-The Wireless Association

WARNING
Use of this unit alone or with headphones (even if used only in one ear) while driving
a motor vehicle or riding a bicycle is dangerous and is illegal in some areas, and the
user should not engage in such conduct. Driving while operating a mobile phone is
distracting and could cause serious injury or death.
If you decide to use this unit while driving or riding a bicycle, keep in mind the following
guidelines:
•

•

Give full attention to driving and to the road.
Using a mobile device while driving may be distracting. If you find it disruptive or
distracting while operating any type of vehicle, riding a bicycle, or performing any
activity that requires your full attention, pull off the road and park before making or
answering a call if driving conditions require.
Get to know your phone and its features such as the phone book, call memory,
and speakerphone.
These features help you to place your call without taking your attention off the road.
See the applicable portion of this user’s guide for more information.
Use a hands-free device.
Add an extra layer of convenience and safety to your unit with one of the many
hands-free accessories available.Use of a headset or other hands-free device may
be legally required. Distracted driving is a national issue and as a result, all 10
provinces in Canada have some form of cell phone/distracted driving legislation in
place. For more information please visit http://distracteddriving.caa.ca/.
Position phone within easy reach.
Keep your eyes on the road. If you get an incoming call at an inconvenient time, let
your voice mail answer it for you.
Assess the traffic before dialing, or place calls when you are not moving or before
pulling into traffic.
Try to plan calls when your car will be stationary. Never dial, send SMS text messages, or enter other text while you are driving. Driving while operating a mobile
phone is distracting and could cause serious injury or death.
Let the person you are speaking with know you are driving.
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•

If necessary, suspend the call in heavy traffic or hazardous weather conditions
such as rain, sleet, snow, icy roads, and fog.
Do not take notes, look up phone numbers, or perform any other activities that require your attention while driving.
Jotting down a to-do list or flipping through your address book takes attention away
from your primary responsibility, which is driving safely.
Do not engage in stressful or emotional conversations that may be distracting.
Make people you are talking with aware you are driving and suspend conversations
that have the potential to divert your attention from the road.

Hearing aid compatibility
Note! For hearing aid compatibility, turn off Bluetooth connectivity.
Your mobile device model complies with FCC rules (C63.19-2011) governing hearing aid
compatibility. These rules require an M3 microphone or higher value. The M-value,
shown on the device box and below, refers to lower radio frequency (RF) emissions. A
higher M-value generally indicates that a device model has a lower RF emissions level,
which may improve the likelihood that the device will operate with certain hearing aids.
Some hearing aids are more resistant than others to interference. Please consult your
hearing health professional to determine the M-rating of your hearing aid and whether
your hearing aid will work with this device.
This device is set for direct connection to telecoil equipped hearing aids. When both the
telecoil hearing aid (T switch) and the phone telecoil are activated, using the device with
the aided ear will provide a direct connection for audio through your hearing aid. The
quality of sound depends on the type of hearing aid used. You should test the device
with the telecoil setting activated to determine whether your audio performance
improves.
Your device meets the M3/T4 level rating.

TTY compatibility
Your phone is TTY-compatible, allowing you to connect a TTY device to the phone’s headset jack. Please check with the manufacturer of your TTY device to ensure that it is compatible with digital cell phones. Before you can use your phone with a TTY device, you’ll
need to enable TTY Mode.

RF exposure information (SAR)
This model phone meets the government’s requirements for exposure to radio waves.
This phone is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of
the U.S. Government and by the Canadian regulatory authorities.
The exposure standard for wireless mobile phones employs a unit of measurement
known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC and by the
Canadian regulatory authorities is 1.6W/kg. *Tests for SAR are conducted using standard operating positions accepted by the FCC and Industry Canada with the phone transmitting at its highest certified power level in all tested frequency bands. Although the
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SAR is determined at the highest certified power level, the actual SAR level of the phone
while operating can be well below the maximum value. This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach
the network. In general, the closer you are to a wireless base station antenna, the lower
the power output.
The highest SAR value for the model phone as reported to the FCC when tested for use
at the ear is 0.74 W/kg and when worn on the body, as described in this user guide, is
0.94 W/kg (Body-worn measurements differ among phone models, depending upon
available enhancements and FCC requirements).
While there may be differences between the SAR levels of various phones and at various positions, they all meet the government requirement. The FCC has granted an
Equipment Authorization for this model phone with all reported SAR levels evaluated as
in compliance with the FCC RF exposure guidelines. SAR information on this model
phone is on file with the FCC and can be found under the Display Grant section of
http://www.fcc.gov/oet/ea/fccid after searching on FCC ID: WS5DORO824U
For body worn operation, this phone has been tested and meets the FCC RF exposure
guidelines for use with an accessory that contains no metal and the positions the handset a minimum of 1.0 cm (0.4 in) from the body. Use of other enhancements may not
ensure compliance with FCC RF exposure guidelines. If you do not use a body-worn accessory and are not holding the phone at the ear, position the handset a minimum of
1.0 cm (0.4 in) from your body when the phone is switched on.
*In the United States and Canada, the SAR limit for mobile phones used by the public is
1.6 watts/kilogram (W/kg) averaged over one gram of tissue. The standard incorporates
a substantial margin of safety to give additional protection for the public and to account
for any variations in measurements. SAR values may vary depending on national reporting requirements and the network band.

IC Radiation Exposure Statement
This EUT is compliance with SAR for general population/uncontrolled exposure limits in
IC RSS-102 and had been tested in accordance with the measurement methods and
procedures specified in IEEE 1528 and IEC 62209. This equipment should be installed
and operated with minimum distance 1.0 cm (0.4 in) between the radiator and your
body. This device and its antenna(s) must not be co-located or operating in conjunction
with any other antenna or transmitter.

English

Care and maintenance
Your unit is a technically advanced product and should be treated with the greatest care.
Negligence may void the warranty.
•

Protect the unit from moisture. Rain, snow, humidity, and all types of liquids can
contain substances that corrode the electronic circuits. If the unit gets wet, you
should immediately power off the phone, remove the battery and allow the unit to
dry completely before you replace it.
• Do not use or keep the unit in dusty, dirty environments. The unit’s moving parts
and electronic components can be damaged.
• Do not keep the unit in warm places. High temperatures can reduce the lifespan
for electronic equipment, damage batteries and distort or melt certain plastics.
• Do not keep the unit in cold places. When the unit warms up to normal temperature, condensation can form on the inside and can damage the electronic circuits.
• Do not try to open the unit in any other way than that which is indicated here.
• Do not drop or shake the unit. If it is treated roughly the circuits and precision mechanics can be broken.
• Do not use strong chemicals to clean the unit.
• Maintain the battery and phone during operation between 0°C (32°F)–40° C (104°
F). If the phone and battery become too warm or too cold, the phone and battery
may not work temporarily, even if the battery is fully charged. Subjecting the phone
and battery to excessive temperatures can create a safety hazard resulting in fire,
explosion or other hazards.
• Do not disassemble, open, crush, bend, deform, puncture or shred.
• Do not modify or remanufacture, attempt to insert foreign objects into the battery,
immerse or expose to water or other liquids, expose to fire, explosion or other
hazard.
• Only use the battery for the system for which it is specified.
• Only use the battery with a charging system that has been qualified with the system
per IEEE-Std-1725. Use of an unqualified battery or charger may present a risk of
fire, explosion, leakage, or other hazard.
• Do not short circuit a battery or allow metallic conductive objects to contact battery
terminals.
• Replace the battery only with another battery that has been qualified with the system per this standard, IEEE-Std-1725. Use of an unqualified battery may present a
risk of fire, explosion, leakage or other hazard.
• Promptly dispose of used batteries in accordance with local regulations.
• Battery usage by children should be supervised.
• Avoid dropping the phone or battery. If the phone or battery is dropped, especially
on a hard surface, and the user suspects damage, take it to a service center for
inspection.
• Improper battery use may result in a fire, explosion or other hazard.
For devices that utilize a USB port as a charging source, the device's user manual shall
include a statement that the device shall only be connected to CTIA certified adapters,

English
products that bear the USB-IF logo or products that have completed the USB-IF compliance program.
The advice above applies to the unit, battery, AC power adapter and other accessories.
If the unit is not working as it should, please contact the place of purchase for service.
Don’t forget the receipt or a copy of the invoice.

Disclaimer and Limitation of Liability
Doro AB and its affiliates, licensees and retailers assume no responsibility for any damage or loss resulting from the use of this guide. Doro AB and its affiliates, licensees and
retailers assume no responsibility for any loss or claims by third parties that may arise
through the use of this software. Doro AB and its affiliates, licensees and retailers assume no responsibility for any damage or loss caused by deletion of data as a result of
malfunction, dead battery, or repairs. Be sure to make backup copies of all important
data on other media to protect against data loss.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL DORO AB OR ANY OF ITS AFFILIATES, LICENSEES AND RETAILERS BE RESPONSIBLE FOR ANY LOSS OF DATA OR INCOME OR ANY SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR INDIRECT DAMAGES HOWSOEVER CAUSED. THE CONTENTS OF
THIS DOCUMENT ARE PROVIDED “AS IS.” EXCEPT AS REQUIRED BY APPLICABLE LAW,
NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE MADE IN RELATION TO THE ACCURACY, RELIABILITY, OR CONTENTS OF THIS DOCUMENT. DORO AB RESERVES THE RIGHT TO REVISE THIS
DOCUMENT OR WITHDRAW IT AT ANY TIME WITHOUT PRIOR NOTICE.

English

FCC/Industry Canada notice
This device complies with part 15 of the FCC Rules and Industry Canada license-exempt
RSS standard(s). Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules/Canadian ICES-003. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
•
•
•

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
The FCC or Industry Canada can require you to stop using your unit if such interference
cannot be eliminated.
Doro has not approved any changes or modifications to this device by the user. Any
changes or modifications could void the user’s authority to operate the equipment.

Battery disposal and recycling information
When the battery in this unit has reached the end of its useful life, please dispose of it
according to your local environmental laws and regulations. For information about recycling cell phone batteries, go to: www.call2recycle.ca/
Proper disposal of the battery and recycling of the unit will help reduce waste, conserve
natural resources and protect the environment.

Warranty
This product is guaranteed for a period of 12 months from the date of purchase. In the
unlikely event of a fault occurring during this period, please contact the place of purchase. Proof of purchase is required for any service or support needed during the guarantee period.
This guarantee will not apply to a fault caused by an accident or a similar incident or
damage, liquid ingress, negligence, abnormal usage, non-maintenance or any other circumstances on the user’s part. Furthermore, this guarantee will not apply to any fault
caused by a thunderstorm or any other voltage fluctuations. As a matter of precaution,
we recommend disconnecting the charger during a thunderstorm.
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Batteries are consumables and are not included in any guarantee.
This guarantee does not apply if batteries other than DORO original batteries are used.

Bluetooth is a registered trademark of Bluetooth SIG, Inc.
vCard is a trademark of the Internet Mail Consortium.
™

eZiType is a trademark of Zi Corporation.
Wi-Fi is a trademark or a registered trademark of the Wi-Fi Alliance.
microSD is a trademark of SD Card Association.
Java, J2ME and all other Java-based marks are trademarks or registered trademarks of
Sun Microsystems, Inc. in the United States and other countries.
The contents of this document are provided "as is". Except as required by applicable
law, no warranties of any kind, either express or implied, including, but not limited to,
the implied warranties of merchantability and fitness for a particular purpose, are made
in relation to the accuracy, reliability or contents of this document. Doro reserves the
right to revise this document or withdraw it at any time without prior notice.
Google, Google Maps™, Gmail, Google Calendar, Google Checkout, Hangouts, YouTube,
the YouTube logo, Picasa and Android are trademarks or registered trademarks of Google, Inc.
This product is licensed under the MPEG-4 visual and AVC patent portfolio licenses for
the personal and noncommercial use of a consumer for (i) encoding video in compliance with the MPEG-4 visual standard ("MPEG-4 video") or the AVC standard ("AVC video") and/or (ii) decoding MPEG- 4 or AVC video that was encoded by a consumer
engaged in a personal and non-commercial activity and/or was obtained from a video
provider licensed by MPEG LA to provide MPEG-4 and/or AVC video. No license is
granted or shall be implied for any other use. Additional information including that relating to promotional, internal and commercial uses and licensing may be obtained from
MPEG LA, L.L.C. See www.mpegla.com. MPEG Layer-3 audio decoding technology licensed from Fraunhofer IIS and Thomson.
Other product and company names mentioned herein may be the trademarks of their
respective owners.
Any rights not expressly granted herein are reserved. All other trademarks are property
of their respective owners.
To the maximum extent permitted by applicable law, under no circumstances shall Doro
or any of its licensors be responsible for any loss of data or income or any special, incidental, consequential or indirect damages howsoever caused.
Doro does not provide a warranty for or take any responsibility for the functionality, content, or end-user support of third-party apps provided with your device. By using an app,
you acknowledge that the app is provided as is. Doro does not make any representations, provide a warranty, or take any responsibility for the functionality, content, or enduser support of third-party apps provided with your device.
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Content copyright
The unauthorised copying of copyrighted materials is contrary to the provisions of the
Copyright Laws of the United States and other countries. This device is intended solely
for copying non-copyrighted materials, materials in which you own the copyright, or materials which you are authorised or legally permitted to copy. If you are uncertain about
your right to copy any material, please contact your legal advisor.

Specifications
Network:
2G GSM
3G UMTS
4G LTE FDD
Operating system:

850, 900, 1800, 1900
1 (2100), 2 (1900), 4 (1700), 5 (850)
2 (1900), 4 (1700), 5 (850), 17 (700)

Wi-Fi:

WLAN IEEE 802.11 b/g/n

Bluetooth:
Dimensions:

4.1
146 mm (5.7 in) x 73 mm (2.9 in) x 10 mm (0.4 in)

Weight:

157 g (5.5 oz) (including battery)

Battery:

3.7 V / 2000 mAh Li-ion battery

Image format:

BMP, GIF, JPG, PNG

Video format:

AVI, MP4, 3GP, 3GP2

Audio format:
Main camera
resolution:
Front camera
resolution:
Camera digital
zoom:
Display Size:

WAV, AMR, MIDI, MP3, AAC

Display resolution:

720 x 1280

Android 5.1.1

8 MP
2 MP
4x
5”

Display color depth: 16 M
Internal memory:

8 GB

External memory:

microSD, microSDHC max 32 GB

Sensors:

Accelerometer, Light sensor, Hall Sensor, Proximity
Sensor
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Operating ambient
temperature:

Min: 0° C (32° F)
Max: 40° C (104° F)

Charging ambient
temperature:

Min: 0° C (32° F)
Max: 40° C (104° F)

Storage
temperature:

Min:–20° C (–4° F)
Max: 60° C (140° F)

Support
For assistance, please contact:
E-mail:
Website:
Telephone:

support.ca@doro.com
www.dorocanada.com/support/
1 888 611 3676

Model: DSB-0020
Doro 824 (2111)

FCC ID: WS5DORO824U
8175A-DORO824U

REV 15509 — STR 20150904

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