User Guide ZTE MAX XL Virgin Mobile

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User Guide

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Table of Contents
Getting Started .............................................................................................................................................. 1
Making Connections .................................................................................................................................... 60
Apps and Entertainment............................................................................................................................ 143
Settings ..................................................................................................................................................... 184
Getting Help .............................................................................................................................................. 237
Index.......................................................................................................................................................... 242

TOC

Getting Started
The following set of topics will introduce you to your phone, help you get set up with service, provide an
overview of the phone screen, and get you started with basic phone operations.

Introduction
The following topics describe the basics of using this guide and your new phone.

About the User Guide
Thank you for purchasing your new ZTE MAX XL. The following topics explain how best to use this guide
to get the most out of your phone.

Before Using Your Phone
Read the Get Started guide and Important Information booklet that were packaged with your phone
thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.

Descriptions in the User Guide
Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless
otherwise noted, instructions begin from the phone's home screen, which is displayed by pressing
Some operation descriptions may be simplified.

Screenshots and Key Labels
Screenshots and other illustrations in this user guide may appear differently on your phone. Key labels in
the user guide are simplified for description purposes and differ from your phone's display.

Other Notations
In the user guide, the phone may be referred to either as "phone," "device," or "handset." A microSD™ or
microSDXC™ card is referred to as an "SD card" or a "memory card."

Introduction

Set Up Your Phone
The following topics give you all the information you need to set up your phone and wireless service the
first time.

Parts and Functions
These topics illustrate your phone’s primary parts and key functions.
Note: Your phone's screens and apps layouts are subject to change. This user guide uses sample
images only.

Phone Layout
The following illustration outlines your phone’s primary external features and keys.

Part

Description

Microphone

Transmits your voice for phone calls or records your voice or ambient
sounds for voice recordings and videos. The microphone on the top of
the phone is useful for canceling ambient noise during a phone call.

Earpiece

Lets you hear the caller and automated prompts.

nano-SIM/SD card tray

Hold the nano-SIM card and SD card.

Set Up Your Phone

Touchscreen

Displays all the information needed to operate your phone, such as the
call status, the Contacts list, and the date and time. Also provides onetap access to all of your features and applications.

Back key

Lets you return to the previous screen, or close a dialog box, options
menu, the notification panel, or onscreen keyboard.

USB charger/accessory port

Allows you to connect the phone charger or the USB cable (included).

Recent Apps key

Displays a list of recently used applications or access the Split Screen
feature.

Home key

Returns you to the home screen. It can also light up as a notification.

Power/Lock key

Lets you turn the phone on or off, turn airplane mode on or off, turn the
screen on or off, or restart the phone.

Volume Up key / Volume
Down key

Allow you to adjust the ringtone or media volume or adjust the voice
volume during a call.

Front camera lens

Takes pictures and records videos while facing the screen, and allows
you to video conference.

Ambient light and proximity
sensor

Detects how close an object is to the surface of the screen. This is
typically used to detect when your face is pressed up against the
screen, such as during a phone call.
While talking on the phone, the sensor detects talk activity and locks
the keypad to prevent accidental keypresses.

Flash

Helps illuminate subjects in low-light environments when the camera is
focusing and capturing a picture or video. You can also use it as a
torch.

Speaker

Lets you hear the different ringtones and sounds. The speaker also
lets you hear the caller’s voice in speakerphone mode.

Fingerprint sensor

Lets you unlock the phone, open apps, take photos, or answer calls by
a simple touch.

Back camera lens

Lets you take pictures and videos.

3.5 mm headset jack

Allows you to plug in either a stereo headset or an optional headset for
convenient, hands-free conversations.

CAUTION! Inserting an accessory into the incorrect jack may damage the phone.

Set Up Your Phone

Charge the Battery
Follow these instructions to charge your phone’s battery using either the included AC adapter or via a
USB connection on your computer.

Charge Using the AC Adapter
1. Plug the USB connector into the charger/accessory jack on the bottom of your phone.

2. Plug the other end of the USB cable into the AC adapter.
3. Plug the AC adapter into an electrical outlet.
 The Home key light illuminates when charging starts and the screen is turned off. Fully
charging a battery may take up to three hours.
4. After charging, disconnect the phone from the charger.


Unplug the AC adapter from the outlet, and remove the USB cable from the phone and the
AC adapter.

Charge Using a PC Connection
Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending
on the type of connection, your phone’s battery may not charge.
1. Insert the small end of the USB cord into the charger/accessory jack on the bottom of your phone.

Set Up Your Phone

2. Insert the large end of the USB cord into an external USB port on your computer.

3. After charging, remove the USB cable from both the phone and the computer.

nano-SIM Card
The nano-SIM card is an IC card containing phone number and other customer information.

Handling a nano-SIM Card
Keep the following in mind when handling a nano-SIM card.
●

You are responsible for any damage caused by inserting the nano-SIM card in another-brand IC
card reader, etc. Virgin Mobile is not responsible in such a case.

●

Always keep the IC chip clean.

●

Wipe clean with a dry, soft cloth.

●

Avoid applying labels. May damage nano-SIM card.

●

See instructions included with nano-SIM card for handling.

●

The nano-SIM card is the property of Virgin Mobile.

●

The nano-SIM card is replaceable (at cost) in case of loss/damage.

●

Return the nano-SIM card to Virgin Mobile when canceling subscription.

●

Returned nano-SIM cards are recycled for environmental purposes.

●

Note that nano-SIM card specifications and performance may change without notice.

●

It is recommended that you keep a separate copy of information that is stored on nano-SIM card.
Virgin Mobile is not responsible for damages from stored information that is lost.

●

Always follow emergency procedures to suspend service if your nano-SIM card or phone (nanoSIM card inserted) is lost or stolen. For details, contact Customer Service.

●

Always power off the phone before inserting/removing the nano-SIM card.

Set Up Your Phone

Insert nano-SIM Card
Follow these instructions to insert a nano-SIM card. Remember to power off your phone before inserting a
nano-SIM card.
Note: Your phone’s nano-SIM card is preinstalled. These instructions are for reference only.
1. Push the point of the tray eject tool into the hole on the nano-SIM/SD card slot.

2. Pull out the card tray and place the nano-SIM card in the tray making sure it is properly oriented.
Then carefully install the tray back.



Place the nano-SIM card with its gold IC chip facing downward.

SD Card
Your phone supports the use of an optional SD card (not included) to expand its storage capacity. It
supports cards up to 128 GB. Some cards may not operate properly with your phone.

SD Card Cautions
Data: Information stored on an SD card can become lost or changed accidently or as a result of
damage. It is recommended that you keep a separate copy of important data. Virgin Mobile is not
responsible for damages from data that is lost or changed.

Set Up Your Phone

Reading/Writing Data: Never power off or remove the battery while reading or writing data.
Battery Level: A low battery charge may prevent reading/writing to an SD card.
Handling SD Card: Use/store SD cards away from the reach of infants. May cause choking if
swallowed.

Insert an SD Card
Follow these steps to insert an optional SD card (not included). Make sure to power your phone off before
inserting or removing an SD card.
1. Push the point of the tray eject tool into the hole on the nano-SIM/SD card slot. (See " Insert
nano-SIM Card" in nano-SIM Card.)
2. Pull out the card tray and place the SD card in the tray making sure it is properly oriented. Then
carefully install the tray back.



Place the SD card with its gold IC chip facing downward.



Insert only SD cards.

Remove an SD Card
Follow these instructions to remove an SD card. Always power the phone off before inserting or removing
an SD card.
1. Push the point of the tray eject tool into the hole on the nano-SIM/SD card slot. (See " Insert
nano-SIM Card" in nano-SIM Card.)
2. Pull the nano-SIM/SD card tray out of the slot.

Set Up Your Phone

3. Remove SD card.

4. Replace the card tray.

Format an SD Card
When you insert an optional SD card for the first time, it is recommended that you format it on your phone.
1. From home, tap Apps

> Settings

2. Tap Storage.
3. Tap the SD card name below Portable storage.

Set Up Your Phone

4. Tap Format, and then tap Erase & format to confirm.

 All data on the SD card is erased, and the card is formatted for use on your phone. Tap Done
to exit.

Use an SD Card as Internal Storage
You can use an optional SD card as an extension of the internal storage and save data and media files
on it. This requires formatting that erases all data on the card and after that the card will only work in this
phone. If you move the SD card to another device, it needs to be formatted before it can be used.
CAUTION! As part of the internal storage, the SD card may have data on it that is necessary for some
apps to function normally. Therefore, do not remove or replace the card randomly.

Set Up the SD Card as Internal Storage
Before using the SD card as internal storage, you need to set the card up.
1. From home, tap Apps

> Settings

2. Tap Storage.

Set Up Your Phone

3. Tap the SD card name below Portable storage.

4. Tap Format as internal, and then tap Erase & format to confirm.

5. The phone will prompt you to move your photos, files and other data from the phone storage to
the SD card. Tap Move now or Move later and tap Next. Follow the onscreen instructions to
continue.

Set Up Your Phone

Note: If you move files and data to the SD card, it will be used to save new apps data and personal data
(such as photos and videos) and only the SD card is accessible from a computer. If you choose not to
move, new apps data and personal data is saved to the phone storage and the SD card is not accessible
from a computer.
6. Tap Done.

Move Data Between Internal Storage and the SD Card
While you can choose the save location for data and files when setting up the SD card as internal storage,
you can also move the files and data between the SD card and the phone any time afterwards.
1. From home, tap Apps

> Settings

2. Tap Storage.
3. Below Device storage, tap Phone or the SD card name.


If you want to move data and files from the phone to the SD card, tap the SD card name.



If you want to move data and files from the SD card to the phone, tap Phone.

Set Up Your Phone

4. Tap Migrate data > Move.

 Existing app data and personal files are moved to the destination storage. The destination is
used to save new apps data and personal data (such as photos and videos) and only the
destination is accessible from a computer.

Unmount the SD Card as Internal Storage
While the SD card is used as internal storage, you can still unmount the card while the phone is on.
1. From home, tap Apps

> Settings

2. Tap Storage.
3. Tap the SD card name below Device storage.
4. Tap Eject > Eject.
Note: Moved data and personal files to the phone storage as instructed above before ejecting the card.
Otherwise some apps and files may not be accessible or usable until you mount the card again.

Reformat SD Card as Portable Storage
If you no longer want to use your SD card as internal storage, you can reformat the card as portable
storage.
Note: Move data and apps to the phone storage as instructed above before formatting the card.
Otherwise some apps and files may be permanently lost.
1. From home, tap Apps

> Settings

2. Tap Storage.

Set Up Your Phone

3. Tap the SD card name below Device storage.
4. Tap Format as portable.

5. Tap Format.

 The SD card is formatted and mounted to the phone as portable storage. Tap Done to finish.

Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.

Set Up Your Phone

Turn Your Phone On
■

Press and hold the Power/Lock key.
 Your phone will power on. Depending on the settings, you may see the lock screen.


See Lock and Unlock Your Screen and Screen Lock for information about using the screen
lock.



The first time you turn the phone on, you will see the startup screens. See Complete the
Setup Screens for details.



If your phone is not yet activated, see Activation and Service for more information.

Turn Your Phone Off
1. Press and hold the Power/Lock key to display the device options menu.

2. Tap Power off to turn the phone off.
 Your phone will power off.
Your screen remains blank while your phone is off (unless the battery is charging).

Use the Touchscreen
Your phone’s touchscreen lets you control actions through a variety of touch gestures.

Tap
When you want to type using the onscreen keyboard, select items onscreen such as application and
settings icons, or press onscreen buttons, simply tap or touch them with your finger.

Set Up Your Phone

Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch and hold
the item.

Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.

Drag
To drag, press and hold your finger with some pressure before you start to move your finger. While
dragging, do not release your finger until you have reached the target position.

Flick
Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick strokes.
This finger gesture is always in a vertical direction, such as when flicking the contacts or message list.

Set Up Your Phone

Rotate
For most screens, you can automatically change the screen orientation from portrait to landscape by
turning the phone sideways. When entering text, you can turn the phone sideways to bring up a bigger
keyboard. See Touchscreen Keyboards for more details.

Note: The Auto-rotate feature needs to be enabled for the screen orientation to automatically change.
From home, tap Apps
contents of the screen.

> Settings

> Display > When device is rotated and select Rotate the

Tip: You can also access the Auto-rotate feature from the notification panel. Pull down the status bar with
two fingers and tap Portrait or Auto-rotate to enable or disable the feature.

Pinch and Spread
“Pinch” the screen using your thumb and forefinger to zoom out or “spread” the screen to zoom in when
viewing a picture or a Web page. (Move fingers inward to zoom out and outward to zoom in.)

Set Up Your Phone

Activation and Service
Before using your phone, you must set up your service with Virgin Mobile. You will need your phone’s
serial numbers (MEID and ICC ID). These numbers can be found on the phone's packaging.
For more information about your Virgin Mobile account, see Virgin Mobile Account Information and Help.

Create Your Account and Pick Your Plan
Set up your Virgin Mobile account.
1. From your computer, visit virginmobileusa.com and click Activate.
2. Choose an activation option and click Next. Then enter your zip code and click Next.
3. When prompted, enter the serial number (MEID) printed on the sticker located on the back of
your phone. This number can also be found on the bottom panel of the phone’s package.
4. Follow the remaining instructions to choose your plan and select a payment method.
5. Follow the activation instructions below and you’ll be able to start using your phone.

Activate Your Phone
After setting up your account on virginmobileusa.com, simply turn your device on. Your device is
designed to activate automatically. If you are swapping from another Virgin Mobile device to a new one,
be sure to turn off the old device before swapping the serial number (MEID). Once the MEID swap is
complete, turn on the new device and the programming information will be pushed to your device
automatically.

Complete the Setup Screens
The setup screens help you set up certain features and preferences on your phone. Once your phone has
been turned on, you will see a Welcome message. You can then complete the setup process.
Note: You may be able to complete the setup screens before your phone has been activated on your
account.
1. On the Talkback screen, activate the Talkback feature by double-tapping the center of the screen
if you have sight problems, or tap Accessibility to explore other accessibility features.

Set Up Your Phone



If you have no accessibility problem with the phone, tap Next.

2. On the language screen, select a language and tap Next to get started.

3. Follow the onscreen instructions to complete each section. For each topic, you will have the
option to skip it and continue to the next screen.


Select Wi-Fi network – If prompted, follow the prompts to sign in to an available Wi-Fi
network. For secured Wi-Fi networks, you will need to enter a password. See Wi-Fi for more
details.



Set up your N9560 – Restore data from another device or set up the phone as new.

Set Up Your Phone



Google services – Select your Google location and service options and then tap Next.



Name – If applicable, enter your first and last name and tap Next. This information is used by
the phone to personalize certain apps.



Unlock with fingerprint – Add fingerprint information with the fingerprint sensor, or tap Skip >
Skip anyway.

Note: You can always manage your fingerprints in Settings. See Screen Lock.


Anything else? – Add personal or work email accounts or tap Set up later to skip.

Note: You can always add email accounts in Settings.
4. Tap Done.
5. In the Accelerated Location screen, check Location consent to use Qualcomm IZat location
feature and tap Next.
 Your phone is now set up for use. If you skipped any part of the setup, you can access
additional options through the Apps screen or through Settings.
Note: You do not need to sign up for a Google Account to use your phone. However, to download apps
from Google Play, you must link your phone to a Google Account.

Set Up Your Phone

Basic Operations
The following topics outline basic features and operations of your phone.

Basics
The following topics offer an overview of your phone’s basic operations.

Home Screen and Applications (Apps) List
Most of your phone’s operations originate from the home screen or the apps list.
1. From any screen tap Home
2. Tap Apps

to display the home screen.

to display the apps list.

For information about using the home screen, see Home Screen Basics.

Basic Operations

Select Options and Navigate Screens
Tap icons, onscreen keys, and other items to open or activate the assigned function.

■

Tap Back

to return to the previous screen.

Recent Applications
You can display a list of recently used applications using the Recent Apps key.
■

Tap Recent Apps

Basic Operations

to view a list of recently used applications.

Note: Flick the list and tap an app to switch to it.
Note: Tap Recent Apps

twice to switch to the most-recent app.

Phone Settings Menu
You can customize your phone’s settings and options through the Settings menu.
■

From home, tap Apps

> Settings

– or –
Pull down the status bar and tap Settings

For more information, see Basic Settings.

Portrait and Landscape Screen Orientation
The default orientation for your phone’s screen is portrait (vertical), but many apps will change to
landscape orientation (widescreen) when you rotate the phone sideways.

Basic Operations

Note: Not all screens will adjust for landscape orientation.

Turn Screen Rotation On or Off
1. Pull down the status bar to display the quick settings menu.
2. Tap Portrait

or Auto-rotate

to turn the option on or off.



You may need to scroll left or right to see the Screen rotation option.



If the Screen rotation option is not available, swipe down on the screen and swipe left and
right to display the full options list.

Note: You can also set the rotation option from the main settings menu. From home, tap Apps

Settings
> Display > When device is rotated and select Rotate the contents of the screen or
Stay in portrait view.

Capture Screenshots
You can use your phone’s power and volume keys to capture screenshots.
■

Press and hold the Power/Lock key and the Volume Down key at the same time to capture a
screenshot of the current screen.
 The current screenshot will be captured and stored in the Screenshots album in the phone’s
Gallery. From home, tap Apps

> Gallery

Applications
The following topics describe how to access the applications (apps) list and launch apps on your phone.

Basic Operations

Launch Applications
All installed apps can be accessed and launched from the apps list.
1. From home, tap Apps

 The apps list opens.
2. Tap an app icon to launch the corresponding application.
 The application opens.

Apps List
The apps list expands to include any apps you download and install on your phone. The following table
outlines the primary apps that have been preinstalled on your phone.
App

Function/Service

Amazon

Shop millions of digital and physical products in Amazon’s catalog and
manage your orders from anywhere.

Amazon Kindle

Get access to more than 4,000,000 books and audiobooks including over
1,000,000 Kindle exclusive titles for books you have purchased from Amazon.

Amazon Music

Listen online or offline to tens of millions of songs and explore thousands of
curated playlists and stations.

Browser

Browse the Internet.

Basic Operations

Calculator

Perform basic and advanced mathematical calculations.

Calendar

Organize your time and remind you of important events.

Caller ID

Identify unknown callers and message senders to protect yourself against
potential robocallers, spammers, scammers or spoofers.

Camera

Take and share pictures and videos.

Chrome

Browse the Internet and sync your bookmarks, browsing history, and more
with your Google Account.

Clock

Set alarms, view time in time zones around the world, use stopwatch, or set a
time for countdown.

Contacts

Store and manage contacts saved in your phone as well as contacts
synchronized with your web accounts and computer.

Dolby Audio

Configure Dolby Audio sound settings.

Downloads

Check the record of files you have downloaded using apps such as Browser
or Chrome.

Drive

Store and share files on Google servers for free after you sign in to your
Google Account.

Duo

Make 1-to-1 video calls using Wi-Fi or mobile data.

Send and receive emails from your webmail accounts or your corporate email
accounts.

Facebook

Keep up with the latest updates of your friends with Facebook on the go.

File Manager

View and manage files stored on your phone's internal storage and your SD
card.

Gadget Guardian

Protect your phone against malware and spyware, backup your data, or
remotely locate the device when it is missing.

Gallery

View and manage pictures and videos on your phone.

Gmail

Send and receive emails from your POP3, Exchange and IMAP email
accounts as well as your Google Accounts.

Basic Operations

Google

Use Google search or get information when you need it with Google
Assistant.

Google+

Socialize with friends on the Google+ online community.

Instagram

Capture and share the world's moments through photos and videos.

Maps

Find your place on the map and find your way in the world.

Messenger

Chat with friends through text, photos, videos, and calls.

Messenger

Exchange text messages (SMS) and multimedia messages (MMS).

Music

Play audio files stored on your phone.

My Account

Manage your Virgin Mobile account and services.

Phone

Place and receive calls and use voicemail.

Photos

Manage photos on the phone and your Google Account.

Play Books

Buy and read the electronic version of new bestsellers and classics.

Play Games

Buy and play games from the Google Play Store. Share your gaming
experience and progress with your friends.

Play Movies & TV

Purchase, download and watch the latest and your favorite movies and TV
shows.

Play Music

Play music on the phone and on your Google Account.

Play Newsstand

Purchase and read newspapers and magazines.

Play Store

Buy and download apps, games, and other content from the Google Play
Store.

Prime Photos

Back up, organize, and share all of the photos and videos from your phone,
computer, and other devices.

Prime Video

Stream and download popular movies and TV shows.

Settings

Customize and configure your phone.

Basic Operations

Sound Recorder

Record voice memos and listen to them whenever you like.

Video Player

Play and manage video files on your phone.

Voice Search

Use Google search by voice.

Voicemail

Use Visual Voicemail to check and manage your voicemail messages.

YouTube

Watch video clips from YouTube.com, or upload your own and share with the
world.

Note: Available apps are subject to change.

Phone Number
Follow the instructions below to display your phone’s wireless phone number.
1. From home, tap Apps

> Settings

> About phone.

2. Tap Status > SIM status.

 You will see the number listed under My phone number.

Silent/Vibration Mode
Silent/vibration mode sets your phone's ringtone, operation sounds, notifications, etc., not to sound to
avoid disturbing others around you.

Basic Operations

Note: Alarms sound is still active during silent or vibration mode.
To set silent or vibration mode:
1. Press the Volume keys to display the volume control window.

2. Press and hold the Volume Down key.

 Your phone is now in vibration mode.
3. To switch the phone to silent mode, press the Volume Down key once more.

 Your phone is now in silent mode.
Note: In the volume control window, you can tap

to adjust notification, media, and alarm volumes.

To restore normal sound settings, press or hold the Volume Up key.

Do Not Disturb Mode
You can limit sound interruptions with Do not disturb mode, which silences unwanted sounds from your
phone.
To turn on Do not disturb mode:
1. From home, tap Apps

> Settings

> Sound > Do not disturb.

2. Tap Do not disturb and select Always or Scheduled.

3. Set the detailed settings.

Basic Operations



If you have selected Scheduled, set the days and start/end time during which Do not disturb
mode should apply.



Tap Disturb rules to determine whether you allow exceptions.



•

Priority only: Disturbance set as priority interruptions are allowed.

•

Alarms only: Put your phone is silent mode in which only alarms sound is allowed.

•

Total silence: Forbid all disturbances.

If you have allowed priority interruptions, customize the types of allowed sounds or vibration
in the Priority interruptions section.

Airplane Mode
Airplane mode turns off all functions that emit or receive signals, while leaving your phone on so you can
use apps that don’t require a signal or data.
To turn on airplane mode:
1. Press and hold the Power/Lock key to display the device options menu.

2. Tap Airplane mode.
 Your phone is now in or out of airplane mode. In airplane mode, you will see the airplane mode
icon

in the status bar.

Tip: You can also access airplane mode through the quick settings menu. Pull down the status bar and
tap Airplane mode

Enter Text
You can type on your phone using one of the available touchscreen keyboards or Google voice typing.

Touchscreen Keyboards
Your phone offers you a choice of two touchscreen keyboards for entering text. The keyboard appear
automatically onscreen when you tap a text entry field, and they can be used in either portrait or
landscape mode. You can also use the Google Voice typing option to enter text using your voice (see
Google Voice Typing for details) or connect your phone to a physical keyboard for text entry.
The methods available include:

Basic Operations

●

Google keyboard lets you use a traditional QWERTY setup to enter text. Additional options
expand your ability to enter text faster and more accurately. See Google Keyboard for details.

●

TouchPal keyboard lets you use Curve to speed up text input by replacing key-tapping gesture
with tracing gesture where you move your finger from letter to letter without lifting the finger until
you reach the end of each word. See TouchPal Keyboard for details.

Note: Keyboard layouts and options may change depending on where you’re using them. For example, if
you’re entering text to do a Web search, a search icon may be available instead of an enter key.
Note: Along with the pre-installed keyboards, you can download additional keyboard options from Google
Play Store. See Find and Install an App for details.

Google Keyboard
The Google keyboard offers a traditional QWERTY keyboard setup for entering text by tapping keys (like
on a computer), along with enhancements and options that allow you to enter text faster and more
accurately, such as continuous key input, personalized usage dictionaries, and more.

Assign Google Keyboard for Text Entry
1. Tap a text entry field, so that a keyboard displays on the screen.
2. Slide the status bar down and tap Change keyboard.
3. Select Google Keyboard.
Note: If you cannot find the input keyboard that has been installed, it may have been disabled. To enable
it, from home, tap Apps
> Settings
> Language & input > Virtual keyboard > Manage
keyboards and tap the input keyboard that is disabled.

Use Google Keyboard

Tap the alphabetic keys to enter letters. Touch and hold some specific keys to enter associated accented
letters or numbers. For example, to enter È, touch and hold
number 3 appear. Then slide to choose È.
●

and the available accented letters and

As you enter a word, candidates appear above the keyboard. Tap to select the correct one; touch
and hold to remove suggestions.

Basic Operations

●

Tap

to use uppercase. Double-tap

the current case you are using:
uppercase.

to lock uppercase. This key also changes to indicate

for lowercase,

●

Tap

●

Tap

●

Tap

to enter emoji or emoticon.

●

Tap

to use Google voice typing.

●

Touch and hold

for uppercase, and

when locked in

to delete the text before the cursor.
to select numbers and symbols. You can then tap

to find more.

to change the input languages or set up the Google keyboard. You can also

touch and hold

and slide right to shrink the keyboard for one-hand use.

Use Gesture Typing
The Google keyboard supports the gesture typing feature. You can use this feature to input a word by
sliding through the letters.
To enable and use gesture typing:
1. Touch and hold

on the Google keyboard and then tap Google Keyboard settings.

2. Tap Gesture typing and then tap Enable gesture typing if this feature is turned off.
3. Move your finger from letter to letter on the keyboard to trace a word without lifting the finger until
you reach the end of the word.

TouchPal Keyboard
The TouchPal keyboard offers three layouts including Full, Phonepad, and T+. You can tap
a language and layout.

to select

You can also use Curve and Wave™ to speed up text input by moving your finger from letter to letter or
word from word without lifting the finger.

Basic Operations

Assign TouchPal for Text Entry
1. Tap a text entry field, so that a keyboard displays on the screen.
2. Slide the status bar down and tap Change keyboard.
3. Select TouchPal Keyboard.
Note: If you cannot find the input keyboard that has been installed, it may have been disabled. To enable
it, from home, tap Apps
> Settings
> Language & input > Virtual keyboard > Manage
keyboards and tap the input keyboard that is disabled.

The Full Layout

The full layout offers an input experience similar to a computer keyboard.
●

The alphabetic keys: Tap the keys to enter letters. Touch and hold a key and slide if necessary
to choose more characters.

●

The shift key: Tap

to use uppercase. Double-tap

changes to indicate the current case you are using:

to lock uppercase. This key also
for lowercase,

for uppercase, and

when locked in uppercase.
●

Word prediction: Touch and hold
prediction.

●

Pre-defined texts: Tap

and tap the prediction switch to turn off or on

to enter digits, symbols, and other texts. You can tap the arrow

keys to turn pages, or tap

to go back to the alphabetic keys. Slide up on the space key or tap

to enter Emoji and emoticons.
●

The delete key: Tap
delete a whole word.

●

More options: Tap
to access additional functions of TouchPal, use voice input, edit text,
change keyboard themes, and more.

to delete text before the cursor. You can also slide left on the key to

The Phonepad Layout
The layout is similar to a phonepad.

Basic Operations

Tap an alphabetic key repeatedly until the desired letter appears. You can also touch and hold the key
and slide left or right to choose the letter or number you need.
If word prediction is enabled (

), just tap the keys once and choose the right word.

The T+ Layout

Tap to enter the left letter on the key. Double-tap or flick right to enter the right letter/symbol on the key.
You can also touch and hold a key and slide left or right to choose more letters and symbols.
If word prediction is enabled (

), just tap the keys once and choose the right word.

Curve Word Gesture
Curve allows you to enter text by moving your finger on the screen from letter to letter to enter each word.
To enable and use Curve:
1. On the TouchPal keyboard, tap
2. Tap Back

> Settings > Smart input and check Curve - Word gesture.

to return to the text field. Open the TouchPal keyboard and switch to the full layout.

Note: Curve is only available in the full layout.
3. Move your finger from letter to letter on the keyboard to trace a word without lifting the finger until
you reach the end of the word.

Basic Operations

Tip: Tap when you want to. If you want to enter a single letter, go ahead and tap the key.
Tip: Lift your finger at the end of the word. A space is added automatically when you begin to trace the
next word.

Wave Sentence Gesture
Wave allows you to enter words by dragging candidate words to the space key.
To enable and use Wave:
1. On the TouchPal keyboard, tap
gesture.
2. Tap Back

> Settings > Smart input and check Wave - Sentence

to return to the text field. Open the TouchPal keyboard and switch to the full layout.

Note: Wave is only available in the full layout.
3. Tap or use Curve to enter the first word. As the first word appears on the text field, candidate
words appear on the keyboard for you to choose from as the following word.
4. Drag the correct candidate word to the space key to add the word to the text field.

Note: If no candidate word is correct or displayed, you can go on entering the words normally.

Google Voice Typing
Google Voice typing uses Google voice recognition to convert speech to text.

Basic Operations

To use Google voice typing:
1. Slide the status bar down when entering text and tap Change keyboard > Google voice typing.
– or –
Tap

to access the voice typing feature when you are using the Google keyboard.

– or –
Tap

> Voice to access the voice typing feature when you are using the TouchPal keyboard.

2. When you see the microphone image, speak what you want to type. The phone will work on your
speech and display the transcription.
Tip: Say "comma," "period," "question mark," "exclamation mark," or "exclamation point" to enter
punctuation.

Tips for Editing Text
Your phone gives you many options to make entering text easier, including copying, cutting, and pasting
text, customizing the user dictionary, using predictive text, and more.
●

To move the insertion point, tap where you want to type. The cursor blinks in the new position,
and a tab appears below it. Drag the tab to move the cursor.

●

To select text, touch and hold or double-tap the text. The nearest word is selected, with a tab at
both ends of the selection. Drag the tabs to change the selection. To cancel the selection, simply
tap the text field.

●

To cut or copy text, select the text you want to manipulate. Then tap Cut or Copy.

●

To replace text with the clipboard text, select the text you want to replace and then tap Paste.

●

To insert clipboard text to the text field, tap the tab below the cursor and then select Paste.

●

You can customize your personal dictionary for word suggestion and spell check. From home, tap
Apps
and tap

Basic Operations

> Settings

> Language & input > Personal dictionary. Then select a language

to add a new word.

●

Many input methods have predictive text features of their own. You may need to configure them
separately. For example, when using the TouchPal keyboard, touch and hold
prediction.

to manage

Google Account
You will need a Google Account to access several phone features such as Gmail, Google Maps, and the
Google Play applications. Before you are able to access Google applications, you must enter your
account information. These applications sync between your phone and your online Google Account.

Google Account Cautions
Be sure not to forget your Google Account ID or password.

Create a Google Account
If you do not already have a Google Account, you can create one online or using your phone.
Note: You can also create and sign into your Google/Gmail account through your phone’s Setup
application.
Note: Although you need a Gmail account to use certain features of your phone, such as Google Play,
you do not need to use Gmail as the default account for your phone.

Create a Google Account Online
1. From a computer, launch a Web browser and navigate to google.com.
2. On the main page, click Sign in > Create an account.
3. Follow the onscreen prompts to create your free account.
4. Look for an email from Google in the email box you provided, and respond to the email to confirm
and activate your new account.

Create a Google Account Using Your Phone
1. From home, tap Apps

Basic Operations

> Settings

> Accounts > Add account.

2. Tap Google and then tap Or create a new account.

3. Follow the prompts to set up your account. Tap Next to proceed between steps, which may
include:


Enter your First name and Last name.



Enter your basic information.



Enter a desired Username.



Enter and reenter a password.



Enter your phone number for signing in, recovering your password, and connecting with
friends.



Agree to the privacy policy and terms of service.



Select Google service options.

4. Tap Next.
 You are signed in to your Google Account, and your phone will synchronize the selected items.
Note: When setting up a new Google Account, either on your phone or online, you will be prompted to
add a phone number. This phone number is used to authenticate your account should you ever encounter
problems or forget your password. It is strongly encouraged for Android users so you can regain access
to Google services and purchases on your phone.

Sign In to Your Google Account
If you have a Google Account but have not yet signed in with your phone, follow these instructions to sign
in to your Google Account.

Basic Operations

1. From home, tap Apps

> Settings

> Accounts > Add account.

2. Tap Google, and then tap Email or phone.

3. Enter your Gmail address or phone number, and then tap Next.
4. Enter your password, and then tap Next.
5. After your phone connects with the Google servers, accept the privacy policy and terms of service,
and then tap Next.
 You are signed in to your Google Account, and your phone will synchronize the selected items.

Google Play Store
Google Play™ is the place to go to find new Android apps, books, movies, and music for your phone.
Choose from a wide variety of free and paid content ranging from productivity apps and games to
bestselling books and blockbuster movies and music. When you find what you want, you can easily
download and install it on your phone.
To access the Google Play store app, you must first connect to the Internet using your phone’s Wi-Fi or
mobile data connection and sign in to your Google Account. See Browser and Sign In to Your Google
Account for details.

Installing Applications
Many different kinds of applications can be installed on your phone from Google Play (provided by
Google Inc.). Virgin Mobile is not responsible in any way for user-installed applications (quality,
reliability, legality, fitness for a purpose, credibility, accuracy, etc.) or resulting malfunctions (viruses,
etc.).

Basic Operations

Important: Our policies often do not apply to third-party applications. Third-party applications may access
your personal information or require us to disclose your customer information to the third-party application
provider. To find out how a third-party application will collect, access, use, or disclose your personal
information, check the application provider’s policies, which can usually be found on their website. If you
aren’t comfortable with the third-party application’s policies, don’t use the application.

Find and Install an App
When you install apps from Google Play app and use them on your phone, they may require access to
your personal information (such as your location, contact data, and more) or access to certain functions
or settings of your phone. Download and install only apps that you trust.
1. From home, tap Apps

> Play Store

2. Browse through the categories (Apps & games or Movies, music, books), find an item you're
interested in, and tap the name.



Browse through featured apps. Scroll through the list of featured apps when you open Google
Play.



Search for an app. Tap the search field at the top of the Google Play home screen, enter the
name or type of app you’re looking for, and then tap the search key on the keyboard.

3. Tap an app to read a description about the app and user reviews.
4. Tap Install (for free applications) or the price (for paid applications).
Note: If you have not already done so, you will need to set up a payment method to purchase paid apps
from Google Play.
5. The subsequent screen notifies you whether the app will require access to your personal
information or access to certain functions or settings of your phone. If you agree to the conditions,

Basic Operations

tap Accept (for free apps) or Accept and then Buy (for paid apps) to begin downloading and
installing the app.


If you have not already set up a payment method, tap Continue and then follow the prompts
to arrange payment and complete the purchase.

 The selected app is downloaded and installed on your phone.
Warning: Read the notification carefully! Be especially cautious with applications that have access to
many functions or a significant amount of your data. Once you tap Accept on this screen, you are
responsible for the results of using this item on your phone.

Purchasing Applications
Purchase apps at your own risk. Virgin Mobile is not responsible for any harm to you or third parties
resulting from the use of purchased applications.

Request a Refund for a Paid App
If you are not satisfied with an app, you can ask for a refund within 15 minutes of the purchase. Your
credit card is not charged and the app is uninstalled from your phone.
If you change your mind, you can install the app again, but you can’t request a refund a second time.
1. From home, tap Apps
2. Tap Menu

> Play Store

> My apps & games.

3. Tap the app to uninstall for a refund. The details screen for the app opens.
4. Tap Refund, and then tap Yes to confirm. Your app is uninstalled and the charge is canceled.

Update an App
Depending on your settings, many apps will update automatically, or you can update apps directly from
the Play Store app.

Update an App Directly
1. From home, tap Apps

Basic Operations

> Play Store

2. Tap Menu

> My apps & games.

3. Tap the app you want to update, and then tap Update.
 The app update is downloaded and installed.
Note: You can also tap UPDATE ALL in My apps to install available updates for all your apps.

Set Automatic App Updates
1. From home, tap Apps
2. Tap Menu

> Play Store

> My apps & games.

3. Tap the app you want to set for auto-update, and then tap Menu

> Auto-update.

 The app is set to update automatically whenever an update becomes available.
Note: Automatic updates are unavailable for some apps.

Uninstall an App
You can uninstall any app that you have downloaded and installed from Google Play.
1. From home, tap Apps

Basic Operations

> Play Store

2. Tap Menu

> My apps & games.

3. On the Installed screen, tap the app you want to uninstall, and then tap Uninstall > OK.
 The app is uninstalled and removed from your phone. .

Get Help with Google Play
The Google Play store app offers an online help option if you have questions or want to know more about
the app.
1. From home, tap Apps
2. Tap Menu

> Play Store

> Help & feedback.

 The Web browser will take you to the Google Play Help Web page, where you will find
comprehensive, categorized information about Google Play.

Lock and Unlock Your Screen
Your phone allows you to quickly turn the screen off when not in use and to turn it back on and unlock it
when you need it.

Turn the Screen Off When Not in Use
■

To quickly turn the screen off, press the Power/Lock key. Pressing the Power/Lock key again or
receiving an incoming call will turn on your phone screen and show the lock screen.

To save battery power, the phone automatically turns off the screen after a certain period of time when
you leave it idle. You will still be able to receive messages and calls while the phone’s screen is off.
Note: For information on how to adjust the time before the screen turns off, see Display Settings.

Basic Operations

Turn the Screen On and Unlock It
1. To turn the screen on, press the Power/Lock key.
 The lock screen appears.
2. Touch and hold an empty area of the screen to unlock it.
 The screen is unlocked.


If you have set up a screen lock, you will be prompted to draw the pattern or enter the
password or PIN. See Screen Lock.



If you have enabled the fingerprint unlock feature, you can tap the fingerprint sensor to unlock
the phone. See Fingerprint Settings.

Tip: You can also touch and hold

to launch Voice Search, or touch and hold

to launch Camera.

Update Your Phone
From time to time, updates may become available for your phone. You can download and apply updates
through the Settings > System updates menu.

Software Update Cautions
During update: The phone cannot be used until the software update is complete. It may take time to
update your phone’s software.
Signal during update: Update your phone where signal reception is good, and do not change
location during the update process. Make sure the battery is adequately charged before beginning an
update. A weak signal or low battery during an update may cause the update to fail. An update failure
may disable the phone.
Other functions during update: Other phone functions cannot be used during a software update.

Update Your Phone Firmware
You can update your phone's software using the Update Firmware option.

Before Updating Your Phone
Updating your phone may result in a loss of saved data depending on the condition of your phone
(malfunctioning, damaged, water seepage, etc.). You must back up all critical information before updating
your phone firmware.
Back Up All Data Prior to Update
To back up your Gmail information:
1. From home, tap Apps

> Settings

> Accounts > Google.

2. Tap your Google Account to open the Sync screen.

Basic Operations



If the Auto-sync data option is on, turn on the items you want to keep in sync.



If the Auto-sync data option is off, tap the items you want to synchronize to back up related
data.

To back up your Exchange mail information:
1. From home, tap Apps

> Settings

> Accounts > Exchange.

2. Tap your Exchange account to open the Sync screen.


If the Auto-sync data option is on, turn on the items you want to keep in sync.



If the Auto-sync data option is off, tap the items you want to synchronize to back up related
data.

To back up stored text messages:
1. From home, tap Apps

> Messaging

2. Select the text message from the list to view the message thread.
3. Touch and hold a text message from the string. The Message options context menu appears.
Note: You can back up stored text messages by forwarding them to your own phone number. Open the
messages after you have updated your firmware.
4. Tap Forward

5. Tap New message and enter your phone number in the "To" field.
6. Tap Send to and tap
7.

Tap Send

To restore your Google apps following the update:
1. From home, tap Apps
2. Tap Menu

> Play Store

> My apps & games > All tab.

3. Scroll through the list of previously downloaded Google apps and choose those you wish to
reinstall.
4. Follow the onscreen instructions.
Note: Your Google app purchases are reloaded remotely and can be re-installed after the update is
applied.
As an added precaution, to preserve any data on your SD card, please unmount it from your phone prior
to starting the update process. From home, tap Apps

Basic Operations

> Settings

> Storage > Unmount

If you are using the SD card as internal storage, please copy all your personal files to your computer. See
Transfer Files between Your Phone and a Computer.

Update Your Phone’s Firmware
Once you have backed up all your data, use the Update Firmware option to update your phone’s
software.
1. From home, tap Apps

> Settings

> System updates.

2. Tap Update Firmware.

 Your phone automatically downloads and installs any available updates. You may be required
to power your phone off and back on to complete the software upgrade.
Alternatively, you can access system updates through the notification panel.
1. Locate the System Update Available icon (

) in notifications.

2. Pull down the status bar.
3. Tap

to open the update screen.

4. Follow the onscreen instructions to restart and install the update.

Confirm Your Current Phone Firmware
1. From home, tap Apps

Basic Operations

> Settings

> About phone.

2. Locate the Baseband version read-only field.

Update Your Android Operating System
This option allows you to update the Android Operating System (OS) on your phone via an over-the-air
connection.
1. From home, tap Apps

> Settings

> System updates.

2. Tap Update ZTE Software.

3. Follow the onscreen instructions.

Basic Operations

Update Your Profile
This option allows you to automatically update your online user profile information. If you choose to
change your user name and select a new one online, you must then update the user name on your phone.
1. From home, tap Apps

> Settings

> System updates > Update Profile.

2. Follow the onscreen instructions.
 The phone will download and install the profile update and you will see a confirmation when
complete.
Note: If your data services or account syncing ever seems to go out unexpectedly, use this feature to
reconnect with the network.

Update Your PRL
This option allows you to download and update the PRL (preferred roaming list) automatically.

Basic Operations

1. From home, tap Apps

> Settings

> System updates > Update PRL.

2. Follow the onscreen instructions.
 The phone will download and install the PRL update and you will see a confirmation when
complete.

Basic Operations

Your Phone's Home Screen
The following topics describe how to use and customize your phone’s home screen, understand the
status bar, and use the notification panel.

Home Screen Basics
The home screen is the starting point for your phone’s applications, functions, and menus. You can
customize your home screen by adding application icons, shortcuts, folders, widgets, and more.

Home Screen Layout
Your home screen extends beyond the initial screen. Swipe the screen left or right to display additional
screens.

Item

Description

Status bar

The status bar displays icons to notify you of your phone’s status (on the right
side) and notifications (on the left side). Pull down the status bar to display
the notification panel. Pull down further to reveal the full quick settings menu.

Widget

Widgets are self-contained onscreen apps that reside on your phone’s home
screen.

Application icons

Application icons are shortcuts to favorite applications. You can add and
remove these shortcuts as you wish.

Your Phone's Home Screen

Folder

You can group shortcuts on the home screen into folders for convenient
access.

Primary shortcuts

Primary shortcuts are application shortcuts that appear in the same location
on all of your phone’s home screens. These are customizable except for the
Applications (Apps) shortcut, which remains static.

Applications (Apps)
list

Tap to open the applications (apps) list. The apps list key is a primary
shortcut available from all home screens.

Recent Apps key

Displays a list of recently used applications or access the Split Screen
feature.

Home key

Tap to display the main home screen. It can also light up as a notification.

Back key

Tap to return to the previous screen.

Note: Your phone’s home screens cycle through so that you can keep swiping in one direction and make
it back to the main home screen. The small circles above the primary shortcuts let you know your current
screen position.
Tip: Tap Home

to return to the main home screen from any other screen.

Extended Home Screens
In addition to the main home screen, your phone features extended home screens to provide more space
for adding icons, widgets, and more. Tap Home
to display the main home screen and then slide the
screen right or left to move from the main screen to an extended screen.
There are up to eight and at least three extended screens available in addition to the main home screen.
●

If you are not already using the maximum number of screens for your phone, you can add more
screens when adding a shortcut or widget to the home screen. See Add Shortcuts to the Home
Screen and Add Widgets to the Home Screen.

●

If there are more than three extended screens and you remove all contents from one screen, the
empty screen is deleted automatically.

●

While on an extended screen, tap Home

to return to the main home screen.

To delete or set the home screens:

Your Phone's Home Screen

■

From any screen, touch and hold an empty area and tap Home.



To delete a home screen, tap



To set a home screen as the main home screen, tap



To change the order of the screens, touch and hold a thumbnail and drag it left or right to a
new position.

on the corner of its thumbnail and tap OK.
at the bottom of its thumbnail.

Status Bar and Notification Panel
Your phone’s status and notifications are available at a glance at the top of the screen.

Status Bar
The status bar at the top of the home screen provides phone and service status information on the right
side and notification alerts on the left. To view the notification panel or access the quick settings menu,
pull down the status bar from the top of the screen.

Status Bar Layout

Main Status Icons
Icon

Status
®

Bluetooth active
GPS active

Your Phone's Home Screen

Wi-Fi active
Vibrate
Silent
Microphone off
Speakerphone active
Do not disturb mode (alarms only or priority)
Do not disturb mode (total silence)
Network (full signal)
Enhanced 4G LTE data service
3G data service
Airplane mode
Alarm set
Battery (charging)
Battery (full charge)
Battery (low)
Wired headset connected

Main Notification Icons
Icon

Notification
Missed call
New voicemail
/

New email from the Email app

Your Phone's Home Screen

New message(s) from the Gmail app
New text or MMS message
Event
USB connection
Call in progress
Open Wi-Fi network detected

Music playing
Updates available from Google Play Store
Downloading or receiving data
Uploading or sending data

Note: Additional notification icons may appear. All notifications may be accessed through the notification
panel.

Notification Panel
Your phone’s notifications appear at the left side of the status bar, and you can access the full notification
panel by pulling down the status bar. From there, you can check notifications, download updates, open
messaging apps, use the quick settings menu, and more.

Your Phone's Home Screen

Open the Notification Panel
■

Pull down the status bar. (Flick your finger down on the home screen.)

 The notification panel opens. To check notifications, tap an item in the list.

Close the Notification Panel
■

Slide the notification panel up. (Slide your finger up from the bottom of the notifications.)
– or –
Tap Back

to close the notification panel.

Notification Panel Layout
The notification panel gives you access both to notifications and the quick settings menu.

Your Phone's Home Screen

Tip: To access the full quick settings menu, flick down on the notification panel. You may need to swipe
left or right to see all available options.

Customize the Home Screen
Learn how to set the wallpaper and add, move, or remove shortcuts, widgets, and folders from the home
screen.

Operations for Rearranging the Home Screen
●

Moving Widgets and Icons: From home, touch and hold an item and then drag it to the desired
location.

●

Deleting Widgets and Icons: From home, touch and hold an item and then drag it to Remove
.

●

Displaying the Home Screen Menu: From home, touch and hold an empty space to display the
home screen menu. Menu options include Wallpapers, Widgets, Themes, and Home, and you
also have the option to add or remove home screens or change their positions.

Change the Wallpaper
Select and assign your phone’s background wallpaper.
1. From home, touch and hold an empty space, and then tap Wallpapers.



You can also access the wallpaper menu through settings. From home, tap Settings
Display > Wallpaper.

2. Tap Lock screen or Home screen.


Lock screen: Set the wallpaper for your phone’s lock screen.

Your Phone's Home Screen



Home screen: Set the background wallpaper for your home screen.

3. Tap an option to select the wallpaper.
4. If necessary, tap Set wallpaper.
 The wallpaper is set.
Note: If you select Gallery, you will need to select an album and a picture. Once selected, use two
fingers to scale or one finger to move to select the area you want to use and then tap Done

Change the Theme
Each theme contains a unique set of icons. You can change the theme to the one you like.
1. From home, touch and hold an empty space, and then tap Themes.

2. Tap the theme you like.
 The theme is applied.

Add Shortcuts to the Home Screen
You can add shortcuts for quick access to favorite apps from the home screen.
1. From home, tap Apps

 The Apps list opens.
2. Touch and hold an app icon.
 The icon will disengage and you will see thumbnails of your home screens.
3. Drag the icon to an empty location on one of the home screens.

Your Phone's Home Screen

Note: If there are less than eight extended home screens, you can add a new extended home screen
while you add a shortcut. Just drag the app icon to the right edge of the screen and drop it after you reach
the right-most screen.
 The shortcut is added to the home screen.

Add Widgets to the Home Screen
You can add widgets to your phone’s home screen. Widgets are self-contained apps that display on a
home screen. Unlike a shortcut, the Widget works like as an onscreen application. There are all kinds of
widgets, including links to a specific contact, Internet bookmarks, Gmail and email accounts, and many
others.
1. From home, touch and hold an empty space, and then tap Widgets.

 The Widgets list opens.
2. Touch and hold a widget icon.
 The icon will disengage and float with your finger.
3. Drag the icon to an empty location on one of the home screens.
Note: If there are less than eight extended home screens, you can add a new extended home screen
while you add a widget. Just drag the widget icon to the right edge of the screen and drop it after you
reach the right-most screen.
 The widget is added to the home screen.

Add Folders to the Home Screen
You can group home screen shortcuts into folders for convenient access.

Your Phone's Home Screen

1. From home, touch and hold a shortcut you want to place in a folder, and then drag it to Folder
.

 A new folder is created.
2. To add more app shortcuts to the folder, touch and hold a shortcut and drag it on top of the new
folder.
 The new shortcut is added to the folder.

Change Folder Names
Once you have added folders, you can change the name easily from the folder display.
1. From home, tap the folder to open it, and then tap the folder name.
2. Type a new name and then tap

Your Phone's Home Screen

or Done.

Making Connections
The following set of topics will cover your phone’s ability to help you make connections, from phone calls
and maintaining contacts, to text messages, email, Internet, and international services.

Phone Calls and Voicemail
The following topics outline the use of your device’s phone app to place and receive calls, use voicemail,
and more.

Place and Answer Calls
The following topics describe how to directly dial calls, how to answer incoming calls, and how to use the
in-call screen options.

Adjust In-Call Volume
■

Adjusting Call Volume: Press the Volume keys during the call.

Troubleshooting
Problem: Difficulty during call.
Solution 1: It may not be possible to make a call properly in a noisy location.
Solution 2: When calling using Speaker, check the call volume. Raising the call volume may make
calling difficult.
Problem: Sound pops momentarily during a call.
Solution: Are you changing location while calling? Sound pops when signal is weak and the phone
switches to a different area.

Emergency Call Cautions
Emergency calls are restricted in Airplane mode.

Call Using the Phone Dialer
The most “traditional” way to place a call is by using the phone’s dialer screen.
1. From home, tap Phone

to display the phone screen.

 The phone app opens. If necessary, tap Keypad

Phone Calls and Voicemail

to display the dialer screen.

2. Tap the number keys on the keypad to enter the phone number.



3. Tap

As you enter digits, Smart Dial searches for contacts that match. If you see the number you
want to dial, tap it to place the call immediately without entering the rest of the number.
to call the number.

 The phone dials the number. The call begins when the other party answers.
4. To end the call, tap

 The call ends.

Phone Calls and Voicemail

Troubleshooting
Problem: Call does not connect.
Solution 1: Was the number dialed using the area code? If not, try dialing using the full 10-digit
number including the area code.
Solution 2: Are you in an area with poor wireless coverage? Try calling again from another area.

Call Emergency Numbers
You can place calls to 9-1-1 even if the phone’s screen is locked or your account is restricted.
To call the 9-1-1 emergency number when the phone’s screen is locked with a screen lock:
1. From the lock screen, touch and hold the screen to display the screen where you need to draw a
pattern or enter a PIN or password to unlock.
2. Touch and hold Emergency Call (ICE).
3. Tap

next to 911.

 As long as you are in an area covered by wireless service, the emergency call is placed.
To call the 9-1-1 emergency number normally or when your account is restricted:
1. Unlock the screen. For more information, see Lock and Unlock Your Screen.
2. From home, tap Phone
3. Tap

> Keypad

 As long as you are in an area covered by wireless service, the emergency call is placed.

Enhanced 9-1-1 (E 9-1-1) Information
This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing E 9-1-1
emergency location services where available.
When you place an emergency 9-1-1 call, the GPS feature of your phone seeks information to calculate
your approximate location. Depending on several variables, including availability and access to satellite
signals, it may take up to 30 seconds or more to determine and report your approximate location.
Important: Always report your location to the 9-1-1 operator when placing an emergency call. Some
designated emergency call takers, known as Public Safety Answering Points (PSAPs), may not be
equipped to receive GPS location information from your phone.

Answer Phone Calls
The following information lets you know how to answer incoming calls, mute the ringer on incoming calls,
reject incoming calls, and more.

Phone Calls and Voicemail

When you receive a phone call from a contact, the Incoming call screen appears and displays the caller
ID icon, name, and phone number of the calling party. When you receive a phone call from someone who
is not stored in Contacts, only the default caller ID icon and phone number appear on the Incoming call
screen.
Note: If your phone is turned off, all calls automatically go to voicemail.

Answer an Incoming Call
1. When a call arrives, slide

down to

to answer it.

 The call begins.

Phone Calls and Voicemail

2. To end the call, tap

 The call ends.

Mute the Ringing Sound
To mute the ringer without rejecting the call, you can do one of the following:
●

Press the Volume keys.

●

Press the Power/Lock key.

●

Tap Home

●

Tap Back

●

Tap Recent Apps

.
.

Phone Calls and Voicemail

Reject an Incoming Call
■

When a call arrives, slide

up to

to reject it.

 The ringtone or vibration will stop and the call will be sent directly to voicemail.

Reject a Call and Send a Text Message
You can reject an incoming call and automatically send a text message to the caller.
1. When a call arrives, tap Message reject at the bottom of the screen.

 The ringtone or vibration will stop and you will see a list of preset text messages.

Phone Calls and Voicemail

Tap one of the messages to send it to the caller or write your own.
 The selected message or the message you write will be delivered to the caller.


You can edit the reject messages through the Phone app settings menu. From the phone app,
tap Menu

> Settings > Quick responses and tap a message to edit it.

In-Call Screen Layout and Operations
While you’re on a call, you will see a number of onscreen options.

In-Call Screen Layout
Tap options to activate them during a call.

●

Add call: Tap to make another call separately from the current call, which is put on hold. When
both calls are connected, you can tap Swap to switch between the two call or tap Merge to set up
a conference call. See Call Waiting and Conference Calling.

●

Contacts: Open the Contacts app and view your contacts list.

●

Dialpad: Toggle the appearance of the onscreen keypad. Show the keypad to enter additional
numbers, for example, an extension or access code.


For example: When you call your bank’s 800 number, use the keypad to enter your account
number and PIN.

●

Mute: Mute the microphone during an active call. Tap again to unmute the microphone.

●

Speaker: Route the phone’s audio through the speaker (On) or through the earpiece (Off).


Activate Speaker to route the phone’s audio through the speaker. (You can adjust the
speaker volume using the Volume keys.)

Phone Calls and Voicemail



Deactivate Speaker to use the phone’s earpiece.

Warning: Because of higher volume levels, do not place the phone near your ear during speakerphone
use.
Note: When a Bluetooth headset is connected to your phone, you can route the audio through the
Bluetooth headset (
), the phone earpiece (
), or the phone speaker (
). Tap one of these icons
and select Speaker, Handset earpiece, or Bluetooth to change how the audio is routed.

Place a Call from Contacts
You can place phone calls directly from entries in your Contacts list.
1. From home, tap Phone

to display the phone app.

2. Tap Contacts to display the Contacts list.

 The contacts list appears.
3. Tap a contact.
4. Tap the number you want to call.
 The phone dials the number. The call begins when the other party answers.
5. To end the call, tap

 The call ends.
Tip: You can also place a call directly from the Contacts list. Tap Call
call. Select a number if the contact has more than one number.

Phone Calls and Voicemail

next to the entry you want to

Call from Call Log
The call log list lets you quickly place calls to recent incoming, outgoing, or missed numbers.
1. From home, tap Phone

to display the phone app.

2. Tap Recents to display the recent call history.

Tip: To view the complete call history, tap View full call history.
3. Tap Call

next to an entry to place a call.

 The phone dials the number. The call begins when the other party answers.


For additional options, tap the name or number.

4. To end the call, tap


The call ends.

Voicemail
The following topics describe how to set up and use your phone's voicemail and visual voicemail features.

Voicemail Setup
Follow the instructions below to set up voicemail on your phone. You should set up your voicemail and
personal greeting as soon as your phone is activated. Always use a passcode to protect against
unauthorized access. Your phone automatically transfers all unanswered calls to your voicemail, even if
your phone is in use or turned off.
1. From home, tap Phone

Phone Calls and Voicemail

> Keypad

2. Touch and hold

to dial your voicemail number.

 Your phone dials the voicemail access number.
3. Follow the system prompts to:


Create your passcode.



Record your name announcement.



Record your greeting.

Important: Voicemail Passcode – It is strongly recommended that you create a passcode when setting
up your voicemail to protect against unauthorized access. Without a passcode, anyone who has access
to your phone is able to access your voicemail messages.

Visual Voicemail Setup
This topic describes the Visual Voicemail feature of your phone's service, as well as the steps required to
set up Visual Voicemail on your phone.

About Visual Voicemail
Visual Voicemail gives you a quick and easy way to access your voicemail. Now you can find exactly the
message you are looking for without having to listen to every voicemail message first. This feature
periodically goes out to your voicemail, and gathers the caller information from all of the current
voicemails. It then populates a list with the caller name and number, along with the length of time and
priority level of the voicemail message.

Set Up Visual Voicemail
Setting up Visual Voicemail follows many of the same procedures as setting up traditional voicemail. You
should set up your voicemail and personal greeting as soon as your phone is activated. Your phone
automatically transfers all unanswered calls to your voicemail, even if your phone is in use or turned off.
Note: To set up your traditional voicemail box, see Voicemail Setup.

Phone Calls and Voicemail

1. From home, tap Apps

> Voicemail

 You’ll see a Welcome to Visual Voicemail screen.
2. Scroll through the introduction screens to view a brief explanation of visual voicemail services.
3. At the end of the welcome screens, you'll come to a Personalize your voicemail prompt.

4. Tap Personalize and follow the system prompts to:


Create a passcode (part of standard voicemail).



Record your name announcement.



Record your greeting.

Review Visual Voicemail
Visual Voicemail lets you easily access and select which messages you want to review.

Phone Calls and Voicemail

1. From home, tap Apps

> Voicemail

 You will see the voicemail inbox.
2. Tap a message to review it.

Tip: There are several icons at the top of the review screen for calling, reply, and other options. For an
explanation of all your options, tap Menu
Playback.

Phone Calls and Voicemail

> Help > Messaging > Receiving Messages > Message

Visual Voicemail Options
Your visual voicemail options appear as icons at the top of the voicemail review screen.
1. From home, tap Apps

> Voicemail

2. Tap a message to review it. The following options are available while reviewing a voicemail
message:


Call to call the number the message came from.



Reply to reply with a message.



Tap Menu

> Delete to delete the message.



Tap Menu

> Share to share the message. Options depend on the applications installed.



Tap Menu > Archive message to archive the current message. You can find it in the
Archive box.

Note: Not all options are available for all messages.

Configure Visual Voicemail Settings
The Visual Voicemail settings menu lets you access settings for notifications, pictures, greetings, and
more.
1. From home, tap Apps
2. Tap Menu

> Voicemail

> Settings.

Phone Calls and Voicemail

 You will see the voicemail settings menu.
3. Select an option to change its settings.


Avatar



Display



Help/Info



Preferences



Sound



Updates



About Voicemail

Change Your Main Greeting via the Voicemail Menu
Your main greeting can be changed directly via the Visual Voicemail system. This direct access saves
you from having to navigate within the voicemail menu.
1. From home, tap Apps
2. Tap Menu

> Voicemail

> Settings > Preferences > Personalize voicemail.

3. Tap OK to connect to the voicemail system. Follow the prompts to change your current greeting.

Edit the Display Name via the Voicemail Menu
From your Visual Voicemail menu, you can quickly change the name or number attached to your voice
messages.
1. From home, tap Apps
2. Tap Menu

> Voicemail

> Settings > Display > Display name.

3. Tap the existing identification field and enter a new identifying name or number (used to identify
you to recipients of your voice messages).
4. Tap OK to save your information.

Optional Calling Services
The following topics outline additional voice-related services available with your phone.

Wi-Fi Calling
Wi-Fi Calling uses Wi-Fi networks to help improve voice and data coverage. It sends and receives calls
and text messages over a connected Wi-Fi network and may offer better coverage in buildings and areas
of poor cellular reception.

Phone Calls and Voicemail

Set Up Wi-Fi Calling
1. From home, tap Apps

> Settings

2. Tap Wi-Fi Calling and follow the online prompts to set up Wi-Fi Calling.

 Wi-Fi Calling is set up. You will see

in the status bar when Wi-Fi Calling is active.

Tip: For more information about Wi-Fi Calling, visit this FAQ link at sprint.com/support.

Enable or Disable Wi-Fi Calling
1. From home, tap Apps

> Settings

> Wi-Fi Calling.

2. Tap the top slider to turn Wi-Fi Calling on or off.
 Wi-Fi Calling will be turned on or off, and the Wi-Fi Calling icon will appear or disappear in the
status bar.

Caller ID Blocking
Caller ID identifies a caller before you answer the phone by displaying the number of the incoming call. If
you do not want your number displayed when you make a call, follow these steps.
1. From home, tap Phone
2. Tap

> Keypad

3. Enter a phone number.
4. Tap

Phone Calls and Voicemail

 Your caller information will not appear on the recipient’s phone.
To permanently block your number, call Virgin Customer Service.

Call Waiting
When you’re on a call, Call Waiting alerts you to incoming calls by sounding two beeps. Your phone’s
screen informs you that another call is coming in and displays the caller’s phone number (if it is available).
To respond to an incoming call while you’re on a call:
■

Tap Answer. (This puts the first caller on hold and answers the second call.)

To switch back to the first caller:

Phone Calls and Voicemail

■

Tap Swap.

Note: For those calls where you don’t want to be interrupted, you can temporarily disable Call Waiting by
pressing

before placing your call. Call Waiting is automatically reactivated once you end the call.

Conference Calling
With conference calling, also known as 3-way calling, you can talk to two people at the same time.
1. Tap Add call in the in-call screen.

Note: If you are not seeing the in-call screen, tap the top of the screen first.

Phone Calls and Voicemail

2. Dial the second number using the keypad and tap

3. When you’re connected to the second party, tap Merge. Your conference call is now in session.

4. To end the three-way call, tap

Note: If one of the people you called hangs up during your call, you and the remaining caller stay
connected. If you initiated the call and are the first to hang up, all callers are disconnected.
Note: Tap Swap to disconnect the second call and return to 2-way calling with the first call.

Phone App Settings
The settings menu of the Phone app lets you configure your voicemail options and a number of other
settings for the phone application.

Phone App Settings Options
Use the Settings menu to adjust the following settings:

Phone Calls and Voicemail

Setting

Description

Display options

Set up the way contacts are displayed and sorted in the contacts list in
the Phone app.

Sounds and vibration

Set up the default ringtone for incoming calls and enable/disable
keypad tones.

Answer and end calls

Enable/disable ending a call by pressing the Power/Lock key or
vibrating when a call is answered.

Speed dial

Set speed dialing keys.

Quick responses

Edit the text messages that you can quickly send to rejected callers.

Voicemail

Adjust your voicemail settings.

Wi-Fi calling

Send and receive calls and text messages over connected Wi-Fi
network.

DTMF tones

Set the length of Dual-Tone Multi-Frequency signal tones.

Voice privacy

Use enhanced privacy mode.

Plus code dialing setting

Enable plus code dialing and set international dialing code.

Dial assist

Automatically add the prefix or country code for calls to the U.S. when
you are on a roaming network.

Call blocking

Block calls and messages from added phone numbers.

TTY mode

Select a TTY mode for your phone to work with a teletypewriter.

Hearing aids

Turn on or off hearing aids compatibility.

Video call

Turn on or off video calling feature.

Voice over LTE preferred

Set whether to use VoLTE as the preferred way for calls.

Use the Phone App Settings Menu
1. From home, tap Phone

 The phone app opens.

Phone Calls and Voicemail

2. Tap Menu

> Settings.

 The settings menu appears.
3. Configure your options.


Tap a menu item to display its options.



Select your options and follow the prompts to set them.

 Your call settings options are set.

Display Options
You can change the way contacts are displayed and sorted in the contacts list of the Phone app.
1. From home, tap Phone
2. Tap Menu

> Settings > Display options.

3. Tap Sort by and select First name or Last name to change the way contacts are sorted in the
list.
– or –
Tap Name format and select First name first or Last name first to change the way contact
names are displayed in the list.

Sounds and Vibration Settings
You can set the default incoming call ringtone and dialpad tones.
1. From home, tap Phone
2. Tap Menu

> Settings > Sounds and vibration.

3. Tap Phone ringtone to select a ringtone.
– or –

Phone Calls and Voicemail

Check Dialpad tones to make the phone play tones when you tap the keypad.

Answer and End Calls Settings
When enabled, these options allow you to end a call by pressing the Power/Lock key or allow the phone
to vibrate when a call is answered.
1. From home, tap Phone
2. Tap Menu

> Settings > Answer and end calls.

3. Check or uncheck Power button ends call or Vibrate when call is answered.

Speed Dial Settings
The speed dial setting allows you to set speed dialing keys.
To set up speed dialing:
1. From home, tap Phone
2. Tap Menu

> Settings > Speed dial.

3. Tap a speed dial key.
4. Enter the phone number or tap

and select one from the contacts.

5. Tap OK.
Note: If you assign a number to an already in-use speed dial location, the new phone number will
automatically replace the previous speed dial assignment.

Quick Responses Setting
This menu allows you to edit the text response that you can quickly send to the caller when you reject a
call. See "Reject a Call and Send a Text Message" in Answer Phone Calls.
1. From home, tap Phone
2. Tap Menu

> Settings > Quick responses.

3. Tap a preset response.
4. In the window that opens, edit the message and tap OK.

Voicemail Settings
If you need to adjust your voicemail settings, use the Voicemail settings menu.
1. From home, tap Phone

Phone Calls and Voicemail

2. Tap Menu

> Settings > Call settings > Voicemail.

3. Configure your options.

Wi-Fi Calling Settings
The Wi-Fi calling settings allow you turn the feature on and off, and set calling preference.
1. From home, tap Phone
2. Tap Menu

> Settings > Call settings > Wi-Fi calling.

3. Tap the switch to turn on or off Wi-Fi calling. When the feature is on, you can tap Calling
preference to set the preferred network.

DTMF Tones
The DTMF tones setting allows you to set the length of Dual-Tone Multi-Frequency (DTMF) signal tones.
1. From home, tap Phone
2. Tap Menu

> Settings > Call settings > DTMF tones.

3. Tap Long or Normal.

Voice Privacy
Voice privacy allows you to enable enhanced privacy mode.
1. From home, tap Phone
2. Tap Menu

> Settings > Call settings.

3. Check Voice privacy to enable this feature.

Plus Code Dialing Setting
Plus Code Dialing allows the phone to automatically dial the international access code for your location
when you touch and hold

in the dialer.

To activate Plus Code Dialing:
1. From home, tap Phone
2. Tap Menu

> Settings > Call settings > Additional settings > Plus code dialing setting.

3. Check North American dialing to enable this feature.
To change the international dialing code:

Phone Calls and Voicemail

1. From home, tap Phone
2. Tap Menu

> Settings > Call settings > Additional settings > Plus code dialing setting.

3. Tap International dialing.
4. Input a new code and tap OK.

Dial Assist
This option allows the phone to automatically add the prefix or country code for calls to the U.S. when you
are on a roaming network.
1. From home, tap Phone
2. Tap Menu

> Settings > Call settings.

3. Check or uncheck Dial assist.

Call Blocking
You can add numbers to the blocked numbers list to filter out calls and messages from these numbers.
1. From home, tap Phone
2. Tap Menu

> Settings > Call blocking.

3. Tap Add a number.
4. Enter the phone number or tap

and select one from the contacts.

5. Tap Block.
Note: To unblock a number, tap

on its right.

TTY Mode
A TTY (teletypewriter, also known as a TDD or Text Telephone) is a telecommunications device that
allows people who are deaf, hard of hearing, or who have speech or language disabilities, to
communicate by telephone.
Your phone is compatible with select TTY devices. Please check with the manufacturer of your TTY
device to ensure that it supports digital wireless transmission. Your phone and TTY device will connect
using a special cable that plugs into your phone’s headset jack. If this cable was not provided with your
TTY device, contact your TTY device manufacturer to purchase the connector cable.
To turn TTY Mode on or off:
1. From home, tap Phone

Phone Calls and Voicemail

2. Tap Menu

> Settings > Accessibility > TTY mode.

3. Tap TTY Full, TTY HCO, or TTY VCO to turn TTY mode on.
– or –
Tap TTY Off to turn TTY mode off.
 Your phone’s TTY mode is set.
Note: When enabled, TTY mode may impair the audio quality of non-TTY devices connected to the
headset jack.
Warning: 9-1-1 Emergency Calling
It is recommended that TTY users make emergency calls by other means, including Telecommunications
Relay Services (TRS), analog cellular, and landline communications. Wireless TTY calls to 9-1-1 may be
corrupted when received by public safety answering points (PSAPs), rendering some communications
unintelligible. The problem encountered appears related to TTY equipment or software used by PSAPs.
This matter has been brought to the attention of the FCC, and the wireless industry and the PSAP
community are currently working to resolve this.

Hearing Aids
Your phone supports HAC (Hearing Aid Compatibility) function. When you turn on the hearing aid
compatibility and use a hearing aid device with a telecoil in it to answer the phone, it will help you hear
more clearly during the phone call.
1. From home, tap Phone
2. Tap Menu

> Settings > Accessibility.

3. Check Hearing aids to turn on HAC.
 The hearing aid compatibility is turned on.

Voice over LTE
You can make voice calls over the 4G LTE network if it is available.
1. From home, tap Phone
2. Tap Menu

> Settings.

3. Tap Voice over LTE preferred to turn the feature on or off.

Phone Calls and Voicemail

Contacts
The Contacts application lets you store and manage contacts from a variety of sources, including
contacts you enter and save directly in your phone as well as contacts synchronized with your Google
Account, your PC, compatible email programs (including Exchange Server), and your Facebook friends.

Contacts Cautions
Information saved in Contacts may be lost or changed if the battery is removed for a long period or
left uncharged. Accident or malfunction may also cause loss or change to information. It is
recommended that you keep a separate copy of contacts and other important information. Virgin
Mobile is not responsible for any damages from lost or changed contacts.

Add a Contact
You can add contacts from your phone’s Phone and Contacts applications. Enter details such as name,
phone numbers, email addresses, mailing addresses, and more.
1. From home, tap Apps

> Contacts

 You will see the Contacts list.

Contacts

2. Tap

to add a contact.

 The Add new contact screen appears.
3. If you have multiple account types associated with your phone, tap Saving to and select a
contact type.


Select Google if you want to save contacts to your Google Account; these will be synced
automatically with your Google Account online.



Select Phone-only, unsynced as the sync account if you want your contacts on your phone
only; they will not be synced with your Google Account.

4. Use the keyboard to enter as much information as you want.


: Tap the picture icon to assign a picture to the contact.



Name



Phone



More Fields: Tap More Fields to include additional information such as address, ringtone,
Notes, Website, etc.

Note: To select a type (label) for a phone number, email address, or postal address (such as Mobile,
Home, Work, etc.), tap the type below the field and select the appropriate type.
Note: To delete a phone number, email address, or other information, tap
5. When you have finished adding information, tap

Contacts

beside it.

on the top right.

 The contact is added.

Save a Phone Number
You can save a phone number to Contacts directly from the phone keypad.
1. From home, tap Phone

> Keypad

2. Enter a phone number.

3. To add the number to an existing contact, tap Add to a contact. To add a new contact, tap
Create new contact.


For an existing contact, tap the contact name and select a number type for the new number.



For a new contact, enter the name and any additional information.

4. Tap

 The contact is added.

View Contacts
View a contact’s details by displaying a contact entry.
1. From home, tap Apps

> Contacts

 You will see the Contacts list.

Contacts

2. Tap a contact to view its details.

 The contact’s detailed listing appears.

Contacts Screen Layout
The following illustration show’s your Contacts app layout and describes the various features.

Item

Description

Groups tab

Show contact groups.

Contacts

Favorites tab

Show favorite contacts.

Contacts tab

Show all contacts.

Emergency
Contacts

Manage Emergency contacts (the default being 911), which you can call even when
the phone is locked.

Contact

Tap to show contact’s details.

Scroll

Scroll the contacts list by letter.

Call

Place a call to the contact.

Add new

Add a new contact.

Search contacts.

More options

Get more contacts options.

Edit a Contact
Once you’ve added a contact, you can add or edit any of the information in the entry, assign a caller ID
picture, customize with a unique ringtone, and more.
1. From home, tap Apps

> Contacts

 You will see the Contacts list.
2. Tap a contact to view its details.

Contacts

 The contact’s detailed listing appears.
3. Tap Edit

4. Tap any field you want to change or add. See Add a Contact.
5. Add or edit the information, and then tap

 Your changes are saved to the contact entry.
Note: To select a type (label) for a phone number, email address, or postal address (such as Mobile,
Home, Work, etc.), tap the type below the field.

Delete a Contact
You can delete a contact from the contacts details page.
1. From home, tap Apps

> Contacts

 You will see the Contacts list.
2. Tap a contact to view its details.
 The contact’s detailed listing appears.
3. Tap Menu

> Delete.

4. Tap OK.
 The contact is deleted.
Tip: You can also touch and hold the contact from the contact list and then tap

Contacts

> OK.

Share a Contact
You can quickly share contacts using Bluetooth, email, Gmail, messaging, and more.
1. From home, tap Apps

> Contacts

 You will see the Contacts list.
2. Tap a contact to display it, and then tap Menu

> Share.

 You will see the Share contact via menu.
3. In the Share contact via menu, select a method:



Messenger to send the information in a multimedia message. Select an existing conversation
or start a new one and enter the recipient, tap
tap

, enter any additional information, and then

. For more information on messaging, see Send a Multimedia Message (MMS).



Bluetooth to send the information via Bluetooth. See Bluetooth for information on pairing and
sending via Bluetooth.



Email/Gmail to send the information as an attachment. Address the message, add a subject
and a message, and then tap
. See Create and Send an Email Message and Create and
Send a Gmail Message for details.



Save to Drive to upload the information as a vCard file to Google Drive.



Wi-Fi Direct to send the information via Wi-Fi Direct. See Wi-Fi Direct for information on
pairing and sending via Wi-Fi Direct.

4. Complete the required steps as prompted for the selected method.

Contacts

 The selected contact will be shared.

Import Contacts
Your phone offers a couple of options for importing contacts from the phone's internal storage or installed
SD memory cards. This feature can be useful when you need to transfer contacts between different
devices.

Before Importing Contacts from an SD Card
You will need to have copied previously backed up contacts information into your phone's internal storage
See SD Card for SD card information.

Import Contacts from Internal Storage or an SD Card
1. From home, tap Apps

> Contacts

 You will see the Contacts list.
2. Tap Menu

> Import/Export.

 You will see the Import/export contacts menu.
3. Tap Import from storage.

Contacts

4. Select a destination for the imported contacts.

5. Follow the onscreen instructions to complete the import.
 The contacts are imported and stored in the selected account.

Back Up Contacts
If you are saving contacts to an account that does not automatically back them up via the Cloud, you can
manually back them up for re-import if needed.
You can back up your contacts to an installed SD card or the phone storage, depending on your "Save
location" setting. See Storage Settings.

Back Up Contacts to Your SD Card
1. From home, tap Apps

> Contacts

 You will see the Contacts list.

Contacts

2. Tap Menu

> Import/Export.

 You will see the Import/export contacts menu.
3. Tap Export to storage.
4. Tap OK to confirm the export.
 The contacts are exported and saved to the installed SD card or the phone storage.

Contacts

Messaging
With wireless service and your phone’s messaging capabilities, you have the opportunity to share
information through many different channels and accounts, including Gmail (Google), personal and
corporate email, and text and multimedia messaging.

Text and Multimedia Messaging
With text messaging (SMS), you can send and receive instant text messages between your wireless
phone and another messaging-ready phone.
Multimedia messages, or MMS, can contain text and pictures, recorded voice, audio or video files,
stickers, or contact cards (vCard).
See your service plan for applicable charges for messaging.

Send a Text Message
Quickly compose and send text messages on your phone.
1. From home, tap Messenger

2. On the Messenger screen, tap Compose

3. Fill in one or more recipients. You can:


Enter the phone number or contact name directly in the "To" field. Tap Send to or
a match from your contacts displayed below the "To" field to add the number or contact as
the recipient.

Tip: While enter the recipient, tap


and

to switch between the numeric and the full keyboard.

Tap a contact below the "To" field to whom you want to send the message.

Note: If you add two or more recipients, the message may be sent as a group MMS where everyone can
reply and see each other's messages. For group messaging setting, see Text and MMS Options.
4. Tap

Messaging

5. Tap the “Type an SMS message” box and then start composing your message.

6. When done, tap Send

to send the text message.

Send a Multimedia Message (MMS)
When you need to add a little more to a text message, you can send a multimedia message (MMS) with
pictures, voice recordings, audio or video files, stickers, or contact cards (vCard).
1. From home, tap Messenger

2. On the Messenger screen, tap Compose

3. Fill in one or more recipients. You can:


Enter the phone number, contact names, or emails directly in the "To" field. Tap Send to
or a match from your contacts displayed below the "To" field to
add the number or contact as the recipient.

Tip: While enter the recipient, tap


and

to switch between the numeric and the full keyboard.

Tap a contact below the "To" field to whom you want to send the message.

Note: If you add two or more recipients, the message may be sent as a group MMS where everyone can
reply and see each other's messages. For group messaging setting, see Text and MMS Options.
4. Tap the “Type an SMS message” or "Type an MMS message" box, and then start composing
your message.
5. Tap

 An attachment window appears at the bottom of the screen.

Messaging

6. In the attachment window, select from the following file attachments:


Sticker
: Add stickers to your MMS. You can slide the available stickers upwards to find
and download more.



Camera
: Take a photo or shoot a video clip to attach to your MMS. Slide the viewfinder
area upwards to expand the viewfinder.



File
: Tap
to your MMS.

to select a picture, a video clip, an audio file, or other types of file to attach



Record audio

: Touch and hold



Location

to record an audio file to attach to your MMS.

: Add your current location (requires GPS to be turned on) to your MMS.

7. Tap an attachment to view it (or play it). You can also tap Remove
8. Tap Send

to delete it.

to send the MMS message.

Save and Resume a Draft Message
While composing a text or multimedia message, tap Back
draft.

to automatically save your message as a

To resume composing the message:
1. From home, tap Messenger

2. On the Messenger screen, the draft messages are marked with "Draft" below them.
3. Tap the conversation that contains the draft to resume editing it.
4. When you finish editing the message, tap Send

New Messages Notification
Depending on your notification settings, the phone will play a ringtone, vibrate, or display the message
briefly in the status bar when you receive a new text or multimedia message. To change the notification
for new text and multimedia messages, see Text and MMS Options for details.
A new message icon (
) also appears in the notifications area of the status bar to notify you of a new
text or multimedia message.
■

To open the message, pull down the status bar to open the notification panel. Tap the new
message to open and read it. For information on reading and replying to messages see Manage
Message Conversations.

Messaging

Manage Message Conversations
Text and multimedia messages that are sent to and received from a contact (or a number) are grouped
into conversations or message threads in the Messenger screen. Text or MMS conversations let you see
exchanged messages (similar to a chat program) with a contact on the screen.

Read a Text Message
■

Do one of the following:


On the Messenger screen, tap the text message or conversation to open and read it.



If you have a new message notification, pull down the status bar to open the notification
panel. Tap the new message to open and read it.

To return to the Messenger screen from a conversation, tap Back

Note: To view the details of a particular message, in the conversation, touch and hold the message to
open the options menu, and then tap

Note: If a message contains a link to a Web page, tap the link to open it in the Web browser.
Note: If a message contains a phone number, tap the phone number to dial the number or add it to your
contacts.

View a Multimedia Message (MMS)
1. From home, tap Messenger

2. On the Messenger screen, tap a conversation to open it.
3. Tap the attachment of a multimedia message to open it.


If the attachment is a vCard contact, tap it to view the contact information and import it to your
phone’s contacts list. For more information, see Contacts.

Note: When Auto-download in MMS settings is disabled, only the message header is downloaded. To
download the entire message, tap the attachment icon in the message. For details, see Text and MMS
Options.
Note: If you are concerned about the size of your data downloads, check the multimedia message size
before you download it.

Reply to a Message
1. From home, tap Messenger

2. On the Messenger screen, tap a conversation to open it.
3. Tap the text box at the bottom of the screen, enter your reply message, and then tap Send

Messaging

Note: To reply to a text message with a multimedia message, open the text message, tap
and insert
a sticker, a photo or video, a voice recording, your location, or other types of files. The text message is
automatically converted into a multimedia message.

Delete Conversations
1. From home, tap Messenger

2. On the Messenger screen, tap a conversation.
3. Tap Menu

> Delete and then tap Delete to confirm.

Delete a Single Message
1. While viewing a conversation, touch and hold the message that you want to delete.
2. Tap

on the options menu.

3. When prompted to confirm, tap Delete.

View Contact Information from a Message
When you have received a message from someone in your stored contacts, you can tap the contact’s
picture or icon in the Messenger screen to open the contact details. Depending on the stored contact
information, you can place a phone call or send an email message to the contact, and more.

Archive Conversations
■

On the Messenger screen, swipe a conversation left or right.
– or –
While viewing a conversation, tap Menu

> Archive.

 The conversation is archived and no longer displayed in the Messenger screen.
To view all archived conversations, on the Messenger screen, tap Menu

> Archived.

Text and MMS Options
The messages settings menu lets you control options for your text and MMS messages including
message limits, size settings, and notifications.
1. From home, tap Messenger

2. On the Messenger screen, tap Menu


Messaging

> Settings. You can set the following:

Default SMS app: Select Messenger or any other messaging app as the default app for
SMS and MMS.



Get notifications: Turn on this option if you want to receive a notification for outgoing and
incoming messages.



Notification sound: Select a ringtone that is specific to new text and multimedia messages.
Note that the ringtone briefly plays when selected.



Hear outgoing message sounds: Turn on this option if you want to hear the notification
sound every time a message is successfully sent.



Vibrate: Select this option if you want the phone to vibrate when a new text or multimedia
message arrives.



Your current country: Set the current country you are in or let the phone detect
automatically.



Advanced: Set the following options.
•

Group messaging: Automatically send messages as MMS when there are multiple
recipients.

•

Auto-download MMS: Turn on this option to automatically retrieve all your multimedia
messages completely. When turned on, the multimedia message header plus the
message body and attachments will automatically download to your phone. If you clear
this check box, only the multimedia message header will be retrieved and shown in the
conversation.

•

Auto-download MMS when roaming: Automatically retrieve all your messages
completely when roaming. This may incur significant phone charges.

•

Use simple characters: Turn on to convert special characters in your SMS messages.

•

Get SMS delivery reports: Turn on to get notifications when an SMS message is
delivered.

•

Wireless alerts: Check alert messages in your area. You can also change the alert
settings.

•

SIM card messages: View and manage messages saved on the nano-SIM card.

•

Phone number: Edit your own phone number, which is needed for some messaging
features.

Gmail
Use Google’s Gmail service and your Google Account to send, receive, and manage your Gmail
messages. Before using Gmail, you must register a Google (Gmail) Account on your phone. See Google
Account for details.

Gmail Cautions
Gmail is handled as email from a PC. Restricting email from PCs on your phone prevents your phone
from receiving Gmail.

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100

Create and Send a Gmail Message
Use your phone to create and send Gmail messages.
1. From home, tap Apps

> Gmail

. If prompted, tap Take me to Gmail.

 The Gmail inbox opens.
2. In the inbox, tap Compose

 The Gmail composition window opens.

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101

3. Enter the message recipient(s), subject, and message, and then tap Send

 The Gmail message is sent.

Gmail Composition Options
●

Adding Cc/Bcc: In the mail composition window, tap
recipients.

●

Attaching Pictures or Videos: In the mail composition window, tap Attach
Locate and then tap the picture or video you want to attach.

●

Save as a Draft (Send Later): While composing your message, tap Menu
message is saved as a draft for later.

> Save draft. The

●

Delete Mail Being Composed: In the mail composition window, tap Menu
Discard.

> Discard >

Note: To view your draft email messages, in the inbox, tap
Note: To view your sent messages, in the inbox, tap

on the "To" line, and then add

> Attach file.

> Drafts.

> Sent.

Check Received Gmail Messages
Your phone allows you to access, read, and reply to all your Gmail messages.

Open Gmail Messages from Notifications
When new Gmail arrives, you will see

in the status bar.

1. Pull down the status bar to display the notification panel.

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102

2. Tap the new message from the notification panel.

 The new Gmail message opens.


If you have two or more new Gmail messages, tapping the notification opens the Gmail inbox.

Open Gmail Messages from the Inbox
You can also read and reply to all your Gmail messages from the Gmail inbox.
1. From home, tap Apps

> Gmail

 The Gmail inbox opens.
2. Tap the message thread you want to view.
 The message thread opens, with the newest message displayed.

Options when Reviewing Gmail Messages
●

●

Replying to Gmail Messages: With the Gmail message open, tap Reply
reply message, and tap Send



> Reply all.

To reply to all, tap Options

Forwarding Gmail Messages: With the Gmail message open, tap Options
recipient and an additional message, and tap Send

, compose your

> Forward, enter a

Use Gmail Labels
Gmail saves all mail in one box, but you can add labels that allow you to sort your Gmail conversation
threads. For example, when a new thread starts with a received mail, the label "Inbox" is automatically
added to the thread. By then adding the label "travel," all threads with "travel" are shown in a list.
1. From home, tap Apps

Messaging

> Gmail

103

 The inbox opens.
2. Touch and hold a conversation thread to add a checkmark to it, and then tap Options
to.

> Move

3. Tap a label for the thread.

 The thread is added to the selected label.

Archive Gmail Threads
Remove sent and received Gmail threads so they do not appear in the inbox. When replies arrive for
archived threads, they appear in the inbox again.

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104

1. From home, tap Apps

> Gmail

 The inbox opens.
2. Swipe a conversation thread from left to right or from right to left out of the list.

 The thread is now archived.

Mute Gmail Threads
If registered on a mailing list, there will be threads with always-continuing conversations. For long threads
that are not important, mute the threads and they will no longer appear in the inbox. When mail arrives
that includes user's address as a recipient or in Cc, mail will again appear in the inbox.
1. From home, tap Apps

> Gmail

 The inbox opens.

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105

2. Touch and hold a conversation thread to add a checkmark to it, and then tap Options

> Mute.

 The thread is now hidden.

Delete Gmail Threads
If you no longer wish to keep a Gmail conversation thread, you can simply delete it from the inbox.
1. From home, tap Apps

> Gmail

 The inbox opens.
2. Touch and hold a conversation thread to add a checkmark to it, and then tap Delete

 The thread is deleted.

Search Gmail Messages
If you need to find a specific message or message thread, you can search Gmail from the inbox.
1. From home, tap Apps

> Gmail

 The inbox opens.

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106

2. Tap

3. Enter your search text and tap the search key on the keyboard.

 The search results appear. Tap a message or thread from the list to display it.

Report Spam Gmail
You can report spam Gmail messages from your phone’s Gmail inbox.
1. From home, tap Apps

> Gmail

 The inbox opens.

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107

2. Touch and hold a conversation thread to add a checkmark to it, and then tap Options
spam.

> Report

 The selected message is reported as spam Gmail.

Add Another Google (Gmail) Account
If you have multiple Gmail accounts you wish to view on your phone, you can add them from the
Settings > Accounts menu.
1. From home, tap Apps

> Settings

> Accounts > Add account.

2. Tap Google, and then tap Email or phone.

3. Enter your Gmail username or phone number, and then tap Next.
4. Enter your password, and then tap Next.
5. After your phone connects with the Google servers, accept the privacy policy and terms of service,
and then tap Next.
 You are signed in to your Google Account, and you can access both of your Gmail accounts
from the Gmail app.
Note: You can also sign up for a new Gmail account from the Settings menu. In step 2 above, tap Or
create a new account and follow the prompts.

Switching between Gmail Accounts
If you have more than one Gmail account set up, you can switch between them in the Gmail app.
1. From home, tap Apps

Messaging

> Gmail

108

 The inbox opens.
2. Tap

3. Tap the avatar of the account you want to view from the list at the top of the menu.
 The selected account inbox is displayed.

Email
Use the Email application to send and receive email from your webmail or other accounts, using POP3 or
IMAP, or access your Exchange ActiveSync account for your corporate email needs.

Set Up an Email Account
Your phone supports several types of email accounts and allows you to have multiple email accounts set
up at one time.
Before setting up an email account, make sure you have the username (user ID), password, server name,
etc., so you can get set up successfully.

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109

1. From home, tap Apps

> Email

 The Account setup screen for adding an account appears if no email account has been
previously set up.
2. Follow the onscreen instructions to set up your email account.
 The email account is set up and you will begin receiving email.

Add an Email Account
You can add several types of personal email accounts, such as POP3 and IMAP accounts, on your
phone.

Add an Email Account from the Email App
You can add email accounts directly from the email app, even if you have another email account set up.
1. From home, tap Apps

> Email

 The email inbox opens.

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110

2. Tap Menu

> Settings.

3. Tap Add account.
4. Follow the onscreen instructions to complete the account setup.
 The email account is added and you will begin receiving email for the account.

Add an Email Account from the Settings Menu
You can also set up email accounts from the Settings > Accounts menu.
1. From home, tap Apps
2. Tap

> Settings

Personal (IMAP) or

> Accounts > Add account.

Personal (POP3), depending on the type of your account.

3. Enter the Email address and Password for the email account and then tap Next. If prompted,
confirm the type of the account you want to add.

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111

 Tapping Next prompts your phone to attempt a "regular" email setup and test the incoming and
outgoing servers.


If you have custom settings you need to configure, tap Manual setup and enter your settings.
These may include mail type, user name, password, server, security type, etc.

4. Select your sync settings and then tap Next.
5. Enter an account name and a display name and tap Next to complete setup.
 The email account is set up and you will begin receiving email for the account.
Important: If the account type you want to set up is not in the phone database, you will be asked to enter
more details. You should get all pertinent information for the email account, such as incoming and
outgoing server settings, before you proceed.

Add an Exchange ActiveSync Account
If you synchronize your phone with your Exchange ActiveSync account, you can read, manage, and send
email in the same easy way as with a POP3/IMAP account. However, you can also access some powerful
Exchange features.
Important: Before setting up a Microsoft Exchange ActiveSync Account, contact your company’s
Exchange Server administrator for required account settings information.
1. From home, tap Apps

Messaging

> Settings

> Accounts > Add account >

Exchange.

112

2. Enter the Email address and Password for the email account and then tap Next.

 Tapping Next prompts your phone to attempt an automatic setup and test the incoming and
outgoing servers.


If the automatic setup fails, you need to enter your settings. These may include
domain\username, password, server, security type, etc.

3. Follow the onscreen prompts to configure options for the account. Then tap Next.
4. Enter an account name and tap Next to complete setup.
 Your corporate email account is set up and you will begin receiving email for the account.

Create and Send an Email Message
Compose and send email using any account you have set up on your phone. Increase your productivity
by attaching files such as pictures, videos, or documents to your email messages.
1. From home, tap Apps

> Email

 The email inbox opens.


If you want to switch to a different email account, tap Menu
and select another account.

2. Tap Compose

at the top left of the screen

 The email composition window opens.

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113

3. Enter the message recipient(s), subject, and message.



You can add multiple recipients to an email message.



To add recipients from contacts, groups, or history, tap "+", select the contact(s) you wish to
include, and then tap Select.



To add an attachment to the message, tap
attachment.

4. Tap Send

, select an attachment type and an

 The email message is sent.

Open Email Messages
You can open and read email messages directly from the email inbox. Reading and replying to email on
your phone is as simple as on your computer.
1. From home, tap Apps

> Email

 The email inbox opens.

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114

2. Tap the message you want to view.

 The email message opens.
3. Tap Reply
Tip: Tap Menu

or Reply all

to reply to the message.

at the top left of the screen to switch to a different email account.

Tip: You can also access new email messages from the notification panel. Pull down the status bar to
display the notification panel, and then tap an email notification. The email inbox will open and display the
new email message.

Options when Reviewing Email Messages
●

Resetting Mail as Unread: Tap and hold a read message in the messages list and then tap
Mark as unread

●

Deleting Email: Tap and hold a read message in the messages list and then tap Delete

●

Syncing Accounts Manually: Sync sent and received email messages manually at any time
regardless of the automatic sync settings. Switch to the account you want to sync and then drag
the message list downwards.

●

Replying to Email Messages: With an email message open, tap Reply
compose your reply message, and tap Send

●

Messaging

Forwarding Email Messages: With the email message open, tap Forward
and an additional message, and tap Send

or Reply all

, enter a recipient

115

Delete an Email Account
You can delete an email account from your phone if you no longer wish to receive messages for the
account on your phone.
1. From home, tap Apps

> Email

 The email inbox opens.
2. Tap Menu

> Settings.

3. Tap the account you want to delete and scroll to the bottom of the menu in the new screen.
4. Tap Remove account from this phone.
5. Tap OK to confirm.
 The account is deleted from your phone.

Manage Your Email Inbox
Your email inbox provides management options for viewing, sorting, and deleting your email messages.

View Your Email Inbox
1. From home, tap Apps

> Email

 The email inbox opens.
2. Tap Menu
at the top left of the screen to select a different inbox, or tap Combined view to
see all your email inboxes at once.

Messaging

116

Refresh an Email Account
Whatever your automatic synchronization settings are, you can also synchronize your sent and received
email messages manually at any time.
■

While viewing the account you want to synchronize, drag the message list downwards.

Sort Email Messages
1. On the email account inbox, tap Options

> Sort.

2. Select from the options to sort email messages by date received, subject, sender, read/unread,
attachments, or priority.

Delete an Email Message
■

On the email account inbox, swipe the message you want to delete left or right.

Delete Multiple Email Messages
1. On the email account inbox, touch and hold the messages you want to delete.
2. Tap Delete

Exchange ActiveSync Email Features
Set options for your corporate Exchange ActiveSync email messages, including synchronization options,
flagging messages, out-of-office messages, and message priority.

Messaging

117

Synchronize Exchange ActiveSync Email
You can set Exchange ActiveSync to automatically check for new Exchange ActiveSync email messages.
1. From home, tap Apps
2. Tap Menu

> Email

> Settings.

3. Tap the name of the Exchange ActiveSync account.
4. Tap Sync settings > Sync frequency and choose the option you want.

Flag Email Messages
For an Exchange ActiveSync account, you can flag email messages to help you keep track of them.
1. From home, tap Apps

> Email

2. On the inbox screen, tap the message you want to view.
Tip: Tap Menu

at the top left to switch to a different email account.

3. Tap Options

> Toggle flag and select a flag option (Set flag, Complete flag, or Clear flag).

Set Out of Office Status
You can set your Out of Office status and auto-reply message right from your phone.
1. From home, tap Apps
2. Tap Menu

> Email

> Settings and tap the Exchange ActiveSync account name.

3. Tap Out of Office.
4. Check Use out of office settings.
5. Check Send automatic replies during this time period and set the time range when you will be
out of the office.
6. Enter the auto-reply message for senders inside your organization. You can also choose to send
a message to all senders outside your organization.
7. Tap Save.

Set Email Message Priority
You can set the priority for an email message you send with your Exchange ActiveSync account.
1. While composing the message, tap Options

> Show priority.

 A priority line appears below the email subject.

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118

2. Tap the default priority and change the priority for the message. You can select High, Normal, or
Low.

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119

Internet and Social Networking
The following topics describe how to connect to and use the Internet on your phone, and how to access
popular social networking sites such as Facebook, Twitter, LinkedIn, and more.

Browser
Your phone’s Web browser gives you full access to both mobile and traditional websites on the go, using
3G, 4G, or Wi-Fi data connections.

SSL/TLS
SSL (Secure Sockets Layer) and TLS (Transport Layer Security) are protocols for encrypting
sent/received data. While in a screen connected by SSL/TLS, data is encrypted to safely send/receive
private information, credit card numbers, corporate secrets, etc., and provide protection against online
threats (eavesdropping, falsification, impersonation, etc.).

SSL/TLS Cautions
When opening a secured page, users must decide as their responsibility whether or not to open the
page with use of SSL/TLS. Virgin Mobile and the applicable Certification Authorities make no
guarantees whatsoever to users regarding security of SSL/TLS.

Use the Browser
Launching the browser is as easy as tapping an icon.
1. From home, tap Browser
Browser

. If Browser isn’t a primary shortcut, from home, tap Apps

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120

 The browser opens.


The first time you launch Browser, you may be prompted to enter your 10-digit wireless
phone number to access the Virgin Mobile home page.



You can also launch the browser by tapping a URL in a text message, email message, or
Gmail message.

2. Tap the address field at the top and enter search words or a Web address (URL).

 The search results appear or a Web page opens.

Browser Use Options
●

Refreshing the Web Page: With the web page displayed, tap Menu

●

Going Forward to the Next Page: Tap Menu

●

Returning to the Last Page: Tap Back

●

Sharing the Web Page URL: Tap Menu

●

Searching within a Web Page: With a Web page displayed, tap Menu
enter your search text.

●

Opening a New Browser Tab: With at least one browser tab opened, tap Menu

●

Opening a New Incognito Browser Tab: Tap Menu

●

Switching Browser Tabs: Tap
next to the address field. The number in the icon changes
dynamically as the number of opened tabs changes. Swipe up or down, and tap a card that
corresponds to a browser tab to open the tab.

●

Viewing Browsing History: Tap Menu

●

Adding a Shortcut of the Web Page to the home screen: With the web page displayed, tap
Menu

> Refresh.

> Forward.

.
> Share and select an app or service for sharing.
> Find in page, and

> New tab.

> New incognito tab.

> History.

> Add to home screen. Edit the title of the shortcut and tap OK.

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121

Add a Bookmark
Bookmark favorite sites using the browser menu options.
1. From home, tap Browser
Browser

. If Browser isn’t a primary shortcut, from home, tap Apps

 The browser opens.
2. Navigate to the Web page you want to bookmark, and tap Menu

> Add to bookmark.

 The edit bookmark window opens.
3. Check or change the bookmark title, URL, folder, and then tap Save bookmark.
 The Web page is added to bookmarks.

Bookmark Options
●

Editing Bookmarks: From the browser, tap Menu > Bookmarks, tap Menu
bookmark and select Edit, edit the bookmark, and then tap Save bookmark.

●

Deleting Bookmarks: From the browser, tap Menu
bookmark and select Delete > Delete.

●

Create Bookmark Folders: From the browser, tap Menu
folder name and tap Save.

> Bookmarks, tap

to the right of a

> Bookmarks, tap

, enter the

View Browser History
Use the browser menu options to view your browsing history.

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122

1. From home, tap Browser
Browser

. If Browser isn’t a primary shortcut, from home, tap Apps

 The browser opens.
2. Tap Menu

> History.

 The History window opens.
3. Tap an entry to reopen the Web page.
 The Web page opens.

Open New Browser Tabs
Use tabbed browsing to switch between websites quickly and easily.
1. From home, tap Browser
Browser

. If Browser isn’t a primary shortcut, from home, tap Apps

 The browser opens.
2. After you open a web page, tap Menu

> New tab.

 A new tab appears.


To switch tabs, tap the number in circle next to the address field and then tap one of the
available tabs.

Browser Settings
Customize your experience with the Browser through the browser settings menu.

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. If Browser isn’t a primary shortcut, from home, tap Apps

1. From home, tap Browser
Browser

 The browser opens.
2. Tap Menu

> Settings, and customize your browser settings.

 Your browser settings are saved.

Chrome Browser
In addition to the default "Browser" Web browser, your phone supports the Chrome mobile Web browser.
If you are signed in with a Google Account, the Chrome browser will import all your bookmarks and other
Web preferences for use on your phone.
1. From home, tap Apps

> Chrome

 Chrome opens.
2. Tap the address bar at the top and enter search words (for a Google search) or a Web address
(URL).

 The search results appear or a Web page opens.

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Chrome Support
■

To find on-phone help with Chrome, from Chrome, tap Menu

> Help & feedback.

 A Web page will open displaying Google help for Chrome.
Tip: For more information, from your computer, visit: google.com/intl/en/chrome/browser/mobile/.

Facebook
Post updates, read what your friends are up to, upload pictures and check-ins, and more with on-the-go
Facebook access.

> Settings

> Accounts > Add account.

2. Tap Facebook.
3. Enter your email/phone number and password and tap Log in.
 Your Facebook account is added to your phone.

Use Facebook
Once you’ve downloaded the app and signed in, you can post and read updates, upload pictures, tag
locations, and more, all from your phone.
1. From home, tap Apps

> Facebook

 The Facebook app launches.

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

If this is the first time you’ve used Facebook on your phone, enter your Facebook ID and
password and tap Log in to sign in to an existing account, or tap Sign Up for Facebook to
set up a new Facebook account.

2. Tap Status and type an update, tap Photo and upload a picture from the gallery, tap Check In to
share your location, “Like” and comment on friends’ posts, and more.

Twitter
Tweet (post messages) and view other people's tweets on Twitter. Login may be required to use Twitter.
For details on Twitter, visit twitter.com.

Install the Twitter App on Your Phone
Before you can use Twitter on your phone, you have to download and install the app from Google Play.
1. From home, tap Apps

> Play Store

2. Tap the Search field and search for "twitter".
3. Tap Twitter from the results list.
4. Tap Install, and then tap Accept.
 The app will be downloaded and installed on your phone.
5. When the download has completed, tap Open.


To open the app from the home screen, tap Apps

> Twitter.

Tweet on Twitter
Read Twitter feeds, follow your friends, and tweet your own updates right from your phone.
1. From home, tap Apps

> Twitter.

 The Twitter app launches.


2. Tap

If this is the first time you’ve used Twitter on your phone, tap Log in to sign in to an existing
account, or tap Sign up to set up a new Twitter account.
text box, type a tweet, and tap Tweet.

 The tweet is sent and appears on your Twitter feed.

LinkedIn
Find and connect with members worldwide, read the latest industry news, keep up-to-date with your
groups, and more with on-the-go LinkedIn access.

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Install the LinkedIn App on Your Phone
Before you use LinkedIn on your phone, you must download and install the app from the Google Play
Store app.
1. From home, tap Apps

> Play Store

2. Tap the search field at the top and search for "linkedin".
3. Tap LinkedIn from the results list.
4. Tap Install, and then tap Accept.
 The app will be downloaded and installed on your phone.
5. When the download has completed, tap Open.


To open the app from the home screen, tap Apps

> LinkedIn.

Sign In to Your LinkedIn Account
Once you've downloaded and installed the LinkedIn app, sign in to your account.
1. From home, tap Apps

> LinkedIn.

2. Follow the onscreen prompts to enter your LinkedIn username and password to sign in. You can
also create a new LinkedIn account.

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Connectivity
The following topics address your phone’s connectivity options, including USB file transfer, Wi-Fi,
Bluetooth, and more.

Transfer Files between Your Phone and a
Computer
You can use the supplied USB cable to connect your phone directly to your computer and transfer music,
pictures, and other content files.
For example, if you have a music album stored on your computer that you want to listen to on your phone
with any of the music apps, just attach your phone to the computer and copy the files to the music folder.

File Transfer Tips
●

If you want to save data to an SD card on your phone, make sure the SD card is installed and
active. See SD Card.

●

Avoid turning off the phone or removing the SD card while transferring data.

●

Data exchange may use the methods outlined in the following table:

Method

Description

Media Device (MTP)

Transfer files between your phone and PC such as pictures, videos, and
music.

Camera (PTP)

Transfer picture and video files from your phone to PC.

●

If the PC cannot recognize your phone, you may need to install the driver first. Connect your
phone to your PC using the supplied USB cable and drag down the status bar to select
>
Install driver. A new CD-ROM will appear on your PC and you can use the files in it to install the
driver manually.

Transfer Files between the Phone and a Computer
1. Connect your phone to your computer using the supplied USB/charging cable.


Insert the small end of the cable to the charger/accessory jack at the bottom of the phone.



Insert the USB end of the cable into an available USB port on your computer. You may need
to remove the USB cable from the charging head to access it.

2. When
appears in the notifications area, drag down the status bar to display the notifications
panel and tap the notification.

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3. Select either Media device (MTP) or Camera (PTP).
 The files on your phone can now be accessed via your computer.


For most transfers, you'll want to use Media device (MTP).



To change the option, tap
in the notification panel to open the Connect to PC window,
and then tap the desired option.

4. On your computer, navigate to the detected device (such as through the My Computer menu) and
open it.
5. If available, select a drive (either the SD card or Phone).
6. Select a folder (for example, Music for songs and albums) and copy files to it from your computer.
7. When you are done, disconnect your phone from your computer.
 The transferred files are now saved to your phone or SD card.

Wi-Fi
Wi-Fi provides wireless Internet access over distances of up to 300 feet. To use your phone’s Wi-Fi, you
need access to a wireless access point or “hotspot.”
The availability and range of the Wi-Fi signal depends on a number of factors, including infrastructure and
other objects through which the signal passes.

Turn Wi-Fi On and Connect to a Wireless Network
Use the wireless and networks setting menu to enable your phone’s Wi-Fi radio and connect to an
available Wi-Fi network.
1. From home, tap Apps

Connectivity

> Settings

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2. Tap Wi-Fi.

 The Wi-Fi settings menu appears.
3. Tap the Wi-Fi slider to turn Wi-Fi on.
 Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks.


To disable Wi-Fi, tap the slider again.

4. Tap a Wi-Fi network to connect, enter the password (if it’s not an open network), and then tap
Connect.
 Your phone is connected to the Wi-Fi network. You will see (

) in the status bar.



The password, for a household wireless LAN router, is sometimes found on a sticker on the
router (WEP, WPA, KEY, etc.). Contact the router manufacturer for information. For
password for a public wireless LAN, check with user's service provider.



Entering a password is not required if an access point is not security protected.

Note: The next time your phone connects to a previously accessed secured wireless network, you will not
be prompted to enter the password again, unless you reset your phone to its factory default settings or
you instruct the phone to forget the network.
Note: Wi-Fi networks are self-discoverable, which means no additional steps are required for your phone
to connect to a Wi-Fi network. It may be necessary to provide a user name and password for certain
closed wireless networks.

Wi-Fi Settings
Use the Wi-Fi settings menu to manually set your Wi-Fi connection options.

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1. From home, tap Apps

> Settings

2. Tap Wi-Fi.

 The Wi-Fi settings menu appears.
3. Tap the Wi-Fi slider to turn Wi-Fi on.
 Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks.


To disable Wi-Fi, tap the slider again.

4. Tap Menu

> Advanced or

 The Advanced Wi-Fi or Configure Wi-Fi menu appears.
5. Configure your Wi-Fi settings.
 Your Wi-Fi settings changes are saved.

Disconnect Wi-Fi
You may wish to disconnect from a connected Wi-Fi network without turning Wi-Fi off.
1. From home, tap Apps

Connectivity

> Settings

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2. Tap Wi-Fi.

 The Wi-Fi settings menu appears.
3. Tap the name of the connected access point and then tap Forget.
 Wi-Fi is disconnected.


After disconnecting from an access point, you may need to re-enter the password to
reconnect.

Wi-Fi Direct
Use Wi-Fi Direct to connect directly to other Wi-Fi Direct devices simply via Wi-Fi, without an access point
or via the Internet.
1. From home, tap Apps

Connectivity

> Settings

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2. Tap Wi-Fi.

 The Wi-Fi settings menu appears.
3. Tap the Wi-Fi slider to turn Wi-Fi on.
 Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks.
4. Tap Menu

> Advanced > Wi-Fi Direct.

 The Wi-Fi Direct settings menu appears.
5. Tap a device with which to connect below Peer devices.
6. Accept the connection on the other device.
 The phone is connected via Wi-Fi Direct.


If a connection is not accepted after a certain period, the connection request is canceled.



To stop a connection, tap the connected device name and tap OK.

Wi-Fi Hotspot
The Wi-Fi hotspot feature allows you to turn your phone into a Wi-Fi hotspot. When this feature is turned
on, you can share your phone's mobile data services via Wi-Fi with other Wi-Fi enabled devices. The
feature works best when used in conjunction with 4G data services (although 3G service can also be
used).
Important: Use of the Wi-Fi hotspot feature requires an additional subscription. Sign on to your account
at virginmobileusa.com or access your account via My Account (tap Apps
learn more.

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> My Account

) to

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Note: Turning on Wi-Fi hotspot on will disable your phone's connection to other Wi-Fi networks.

Set Up Wi-Fi hotspot
1. From home, tap Apps

> Settings

2. Tap Wi-Fi hotspot.

 The Wi-Fi hotspot window opens.
3. Tap the slider to turn Hotspot on.
 Hotspot is enabled.


To disable Hotspot, tap the slider again.

Note: The best way to keep using the phone as a hotspot is to have it connected to a power supply.
Important: Write down the passkey (password) for this communication (shown onscreen).

Connect to Wi-Fi hotspot
1. Enable Wi-Fi (wireless) functionality on your target device (laptop, media device, etc.).
2. Scan for Wi-Fi networks from the device and select your phone hotspot from the network list.


The default name for your phone hotspot is N9560_xxxxxx. You can change the name by
tapping Configure > Network name from the Wi-Fi hotspot screen.

3. Select this phone and follow your onscreen instructions to enter the password (provided on the
Hotspot page).
 The device is connected via your phone’s Hotspot.

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4. Launch your Web browser to confirm you have an Internet connection.

Tethering
Use Tethering to share your device’s Internet connection with another device that connects to your device
by Bluetooth.
1. From home, tap Apps

> Settings

2. Tap More.

3. Tap Bluetooth tethering.
 Tethering is turned on, and your phone’s Internet connection can be shared with a connected
device.


For Bluetooth tethering, pair your phone with the other device via Bluetooth and set the
device to obtain data connection via Bluetooth.

Bluetooth
®

Bluetooth is a short-range communications technology that allows you to connect wirelessly to a number
of Bluetooth devices, such as headsets and hands-free car kits, and Bluetooth-enabled handhelds,
computers, printers, and wireless phones. The Bluetooth communication range is usually approximately
30 feet.

Bluetooth Hints
Problem: Can’t use Bluetooth?
Solution: Is your phone in airplane mode? Bluetooth is unavailable in airplane mode.

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Bluetooth Function Cautions
Information may not appear correctly on connected devices depending on the transferred data.

Bluetooth Information
Bluetooth is a technology that enables wireless connection with PCs, Bluetooth devices with hands-free
features, etc.
Function

Description

Audio output

Listen to music, etc., wirelessly.

Hands-free calls

Call hands-free, using Bluetooth-capable hands-free devices and headsets.

Data exchange

Exchange data with Bluetooth devices.

Enable the Bluetooth Feature
Use the settings menu to enable or disable your phone’s Bluetooth capabilities.
®

●

Wireless connection to all Bluetooth functions is not guaranteed for the phone.

●

The phone may not connect properly depending on the other device.

●

Noise may be experienced with wireless calls and hands-free calls depending on the conditions.

To enable Bluetooth
1. From home, tap Apps

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> Settings

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2. Tap Bluetooth.

 The Bluetooth settings open.
3. Tap the slider to turn Bluetooth on.
 Bluetooth is enabled.


To disable Bluetooth, tap the slider again.

Tip: You can also turn Bluetooth on or off with the toggle menu in the notification panel. Pull down the
status bar to display the notification panel and then tap

to turn Bluetooth on or off.

Note: Turn off Bluetooth when not in use to conserve battery power, or in places where using a wireless
phone is prohibited, such as aboard an aircraft and in hospitals.

Pair Bluetooth Devices
®

Search for and pair nearby Bluetooth devices. Registered Bluetooth devices can be connected simply.
■

Enable the Bluetooth function on the Bluetooth devices being paired beforehand.

To pair Bluetooth devices:
1. From home, tap Apps

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> Settings

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2. Tap Bluetooth.

 The Bluetooth settings open.


Nearby devices appear in the “Available devices” list.



If a target device is not detected, tap Menu

> Refresh to search again.

3. Tap a device from the “Available devices” list, and follow the onscreen instructions to pair with the
device.
 The Bluetooth device is paired to your phone.


Methods to accept a Bluetooth connection differ depending on the devices used.

Unpairing from a Paired Device
1. From the Bluetooth settings menu, tap Settings

next to the paired device you wish to unpair.

2. Tap Forget.
 The device is unpaired from your phone. To make another connection with the device, you will
need to pair again.

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Connect to a Paired Bluetooth Device
You can listen to music over a Bluetooth stereo headset, or have hands-free conversations using a
compatible Bluetooth headset or car kit. It’s the same procedure to set up stereo audio and hands-free
devices.
1. From home, tap Apps

> Settings

2. Tap Bluetooth.

 The Bluetooth settings open.


Paired Bluetooth devices appear in the “Paired devices” list.

3. Tap a device from the “Paired devices” list.
 Your phone connects to the paired device.
The pairing and connection status is displayed below the device’s name in the Bluetooth devices section.
When the device is connected to your phone, the Bluetooth connected icon
is displayed in the status
bar. Depending on the type of device you have connected, you can then start using the headset or car kit
to listen to music or make and receive phone calls.
Note: Due to different specifications and features of other Bluetooth-compatible devices, display and
operations may be different, and functions such as transfer or exchange may not be possible with all
Bluetooth-compatible devices.

Send Information Using Bluetooth
You can use Bluetooth to transfer information between your phone and another Bluetooth-enabled device
such as a phone or notebook computer.

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Types of Data You Can Send via Bluetooth
You can send the following types of information, depending on the device you are sending to:
●

Images and videos

●

Calendar events

●

Contacts

●

Audio files

In the instructions below, Contacts data is being used as an example.

Sending Contacts Data via Bluetooth
1. From home, tap Apps

> Contacts

 You will see the Contacts list.
2. Tap a contact to send.

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3. Tap Menu

> Share > Bluetooth.

4. If you are prompted to turn on Bluetooth, tap Turn on.
5. Tap the name of the receiving device.
6. If prompted, accept the connection on the receiving device, and enter the same passcode on both
your phone and the other device, or confirm the auto-generated passcode.
7. On the receiving device, accept the file.
 The contact information is sent.

Receive Information via Bluetooth
Your phone is capable of receiving a wide variety of file types with Bluetooth, including pictures, music
tracks, and documents such as PDFs.
1. When another device attempts to send a file to your phone via Bluetooth, you will see a request
to accept the file in the status bar.
2. Drag the status bar down to display the notifications panel and then tap the Bluetooth share
notification.
3. Tap Accept.
 The file is sent to your phone.


When your phone receives a file, you will see a notification. To open the file immediately, pull
down the status bar to display the notification panel, and then tap the notification.



When you open a received file, what happens next depends on the file type:

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•

Media files and documents are usually opened directly in a compatible application. For
example, if you open a music track, it starts playing in a music app you choose.

•

For a vCalendar file, tap OK and the vCalendar event is imported to your local calendar
account. (For more information on using the Calendar, see Calendar.)

•

For a vCard contact file, all contacts in the file will be imported to your phone contacts
automatically.

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Apps and Entertainment
The following set of topics will explore the features that make your phone so much more than a phone,
from the camera and productivity apps to music, entertainment, and more.

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Camera and Video
You can use the camera or video camera to take and share pictures and videos. Your phone comes with
a 13 megapixel camera with an autofocus feature and a front-facing camera that lets you capture sharp
pictures and videos.

Camera Overview
The camera's viewfinder screen lets you view your subject and access camera controls and options.

●

Switch view mode: Switch between the back camera lens and the front-facing camera lens (for
self-portraits, video chatting, etc.).

●

Self-timer: Set a time delay before the camera takes a picture after you tap the shutter icon, or
turns off this feature.

●

HDR: Turn HDR on or off.

●

Flash: Select a flash mode for the camera.

●

Settings: Change camera and camcorder settings. See Set Camera Functions.

●

Exit: Exit the Camera app.

●

Filters: Select a filter for your picture or video.

●

Capture picture: Tap the icon to take a picture.

●

Captured picture/video: View pictures and videos you have captured.

●

Switch camera mode: Select a camera mode when using the back camera. In addition to the
default Photo mode, you can tap Manual to adjust some advanced professional options, tap
Video to capture a video, or tap ... to use multi-exposure, panorama, or timelapse modes.

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Learn More About Your Phone's Camera
For an overview of your phone's camera and its features, you can access more information through the
phone's settings menu.
1. From home, tap Camera

 The camera viewfinder appears.
2. Tap Settings

> Help > More, and tap a topic to learn more.

Take Pictures and Record Videos
The following topics teach you how to take pictures and record videos with your phone’s camera.

Capturing Pictures/Videos
●

File Format for Pictures: File format for pictures is JPEG.

●

File Format for Videos: File format for videos is MPEG4.

Camera Cautions
If Lens Becomes Dirty: Fingerprints/smudges on lens prevent capturing of clear still images/videos.
Wipe lens with a soft cloth beforehand.
Avoid Exposure to Direct Sunlight: Be careful not to expose lens to direct sunlight for long periods.
May discolor color filter and affect color of images.

Flash Warning
Do not shine the flash close to eyes. Do not look directly at the flash when shining. Do not shine the
flash at other people's eyes. May affect eyesight, etc.

Take a Picture
You can take high-resolution pictures using your phone’s cameras.
Note: If you have an SD card installed as portable storage, pictures and videos are stored to the SD card
by default. If no card is installed, pictures and videos are saved to your phone’s memory. To change this
setting, tap Apps

> Settings

1. From home, tap Camera

> Storage > Save location.
.

 The camera viewfinder appears.

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2. Before taking the picture, you can zoom in on your subject.


To zoom in, "spread" the screen with your thumb and finger or press the Volume Up key.



To zoom out, "pinch" the screen or press the Volume Down key.

3. Frame your subject on the screen and configure other necessary settings. See Camera Overview
for details.
Tip: Hold the phone vertically when taking portrait shots or hold the phone horizontally when taking
landscape shots.
4. You can either let the camera autofocus on the center of the screen, or you can tap another area
of the screen that you want to focus on.
5. If you want to adjust the exposure of the picture, drag
6. Tap

next to the focus up or down.

to take the picture.

 The shutter clicks and the picture is captured and saved to your phone or SD card. Tap the
thumbnail at the corner of the screen and choose what you want to do with the picture you've
just taken.

Record Videos
Record high-quality videos using your phone’s camcorder.
Note: If you have an SD card installed as portable storage, pictures and videos are stored to the SD card
by default. If no card is installed, pictures and videos are saved to your phone’s memory. To change this
setting, tap Apps

> Settings

1. From home, tap Camera

> Storage > Save location.
.

 The camera viewfinder appears.
2. Tap Video.
3. Frame your subject on the screen. You can tap any area of the Viewfinder screen that you want
the camera to focus on before and during recording.

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4. Tap Record

to start recording video. The recording duration appears.

Tip: During recording, you can pinch or spread on the screen or press the Volume keys to zoom in or out.
You can also tap

to take a picture.

 Video recording begins.
5. Tap

to pause recording. Tap

6. Tap

to stop recording.

 The camera stops recording and the video is captured and saved to your phone or SD card.

View Pictures and Videos Using Gallery
Using the Gallery application, you can view pictures and watch videos that you’ve taken with your phone’s
camera, downloaded, or copied onto your storage card or phone memory.
For pictures that are on your storage card or phone memory, you can do basic editing such as rotating
and cropping. You can also easily assign a picture as your contact picture or wallpaper and share
pictures with your friends.

View Pictures and Videos
You can access and view all your stored pictures and videos from your phone’s Gallery.
1. From home, tap Apps

> Gallery

 The Timeline list opens, showing all pictures and videos in chronological order.
Tip: In addition to the Timeline view, you can tap Timeline to switch to Album view, where pictures and
videos are sorted into different albums depending on the folders the contents are saved in.

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2. Tap an image to view the picture or video.

 The picture or the video snapshot opens and displays in full screen.


Tap



When viewing pictures and videos in full screen, you can tap the screen to display a series of
options and choose what to do with the picture or video.

to play the video.

Tip: After capturing a picture or video, from the camera screen, tap the thumbnail image at the corner of
the screen to see the item in full screen.

Pictures and Videos: Options while Viewing
After opening a picture or video in full screen, you can zoom in or out the item or start playing the video.
●

Zoom In or Out on a Picture or Video: Tap the screen twice or pinch the screen to zoom in or
out on a picture or video.

●

Viewing Videos: Use the onscreen controls to play, pause, fast forward, or rewind the video
playback. If you use the Video Player app, more options are available, including screenshot,
video ratio, video rotation, and more.

Note: You can touch and hold on a picture or video thumbnail in the Timeline view to open a selection
menu and choose what to do with the picture or video.

Edit Pictures
Whether you’re browsing pictures in the Gallery application, you can tap a picture to display options and
choose to edit the picture, rotate it, and more.

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Rotate and Save a Picture
1. From home, tap Apps

> Gallery

 The Timeline list opens.
2. Tap the picture you want to rotate.
3. Tap Menu

and then select either Rotate left or Rotate right.

 The picture is rotated and the file is updated.

Retouch a Picture
1. From home, tap Apps

> Gallery

 The Timeline list opens.
2. Tap the picture you want to edit.
3. Tap

and choose Photo Editor.

 The Photo Editor screen appears.

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149

4. Tap an edit option along the bottom of the screen and edit the picture.

5. Tap

to keep the change or

6. Tap

to save the new picture.

Note: Tap

to cancel it.

in the Photo Editor screen to see the edits you have made and undo or redo them.

 The new picture is saved as a new file in the same folder as the original picture. The original
picture remains unedited.

Share Pictures and Videos
The Gallery application lets you send pictures and videos using email or multimedia messages. You can
share pictures on your social networks (such as Facebook, Google+, and Twitter) and share videos on
YouTube. You can also send them to another phone, your computer, or your Google Account using
Bluetooth, Wi-Fi Direct, Photos, or Drive.

Send Pictures or Videos by Email
You can send several pictures, videos, or both in an email or Gmail message. They are added as file
attachments in your email. For more information about using email and Gmail, see Create and Send an
Email Message or Create and Send a Gmail Message.
1. From home, tap Apps

> Gallery

 The Timeline list opens.
2. Touch and hold a thumbnail of the picture or video you want to share.


To select multiple items, touch and hold a picture or video to turn on multiple select. Tap all
the items you want to include.

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3. Tap Share

and then on the Share menu, tap Email or Gmail.

 Follow onscreen prompts to complete and send the message.
Note: If you have multiple email accounts, the default email account will be used. To change the account,
tap the sender address displayed above the recipients line and select the desired email account.

Send a Picture or Video by Multimedia Message
Multimedia Messaging (MMS) lets you send pictures and videos using your phone’s messaging app.
Although you can send several pictures or videos in a multimedia message, it may be better to just send
one at a time, especially if the files are large in size.
1. From home, tap Apps

> Gallery

 The Timeline list opens.
2. Touch and hold a thumbnail of the picture or video you want to share.


To select multiple items, touch and hold a picture or video to turn on multiple select. Tap all
the items you want to include.

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3. Tap Share

and then on the Share menu, tap Messenger.

 Follow the onscreen prompts to complete and send the message.
For more information about sending multimedia messages, see Send a Multimedia Message (MMS).

Send Pictures or Videos Using Bluetooth
You can select several pictures, videos, or both and send them to someone’s phone or your computer
using Bluetooth.
1. From home, tap Apps

> Gallery

 The Timeline list opens.
2. Touch and hold a thumbnail of the picture or video you want to share.


To select multiple items, touch and hold a picture or video to turn on multiple select. Tap all
the items you want to include.

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3. Tap Share

and then on the Share menu, tap Bluetooth.

 Follow the onscreen prompts to complete and send the files.
For more information, see Bluetooth.

Share Pictures or Videos via Additional Apps or Social Media
From Gallery, you can share your pictures and videos from a variety of apps and social media sites, such
as Facebook, Google+, Instagram, Flickr, and more. Available apps will vary depending on what you have
installed on your phone.
1. From home, tap Apps

> Gallery

 The Timeline list opens.
2. Touch and hold a thumbnail of the picture or video you want to share.


To select multiple items, touch and hold a picture or video to turn on multiple select. Tap all
the items you want to include.

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3. Tap Share

and then on the Share menu, tap the app you want to use.

4. Follow the prompts to complete and post or share your pictures or videos.
 The upload is completed.

Share Videos on YouTube
You can share your videos by uploading them to YouTube™. Before you do this, you must create a
YouTube account or Google Account and sign in to that account on your phone.
1. From home, tap Apps

> Gallery

 The Timeline list opens.
2. Touch and hold the thumbnail of the video you want to share.


To select multiple videos, touch and hold a video thumbnail to turn on multiple select. Tap all
the videos you want to include.

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3. Tap Share

and then on the Share menu, tap YouTube.

4. Enter the prompted information, such as description and tags, and select a privacy option.
5. Tap

 The upload is completed.

Camera Settings
You can adjust your camera’s settings using the icons on the main camera screen and the full camera
settings menu.

Switch Cameras
Your phone lets you use different types of cameras depending on your subject and environment.
1. From home, tap Camera

 The camera viewfinder appears.
2. Switch to the back camera lens, tap Manual to switch to professional mode where you can
configure some advanced professional options, or tap ... and select a mode.
 The camera switches mode.

Set Camera Functions
You can configure your camera’s settings to fit any situation and event.
1. From home, tap Camera

 The camera viewfinder appears.

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2. Tap Settings

 The camera settings menu opens.
3. Select your desired settings.
 The settings are applied.


Settable items differ depending on the camera type in use.

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Productivity
Use your phone to stay ahead of the game with calendar, navigation, alarm, and more productivity apps.

Calendar
Use Calendar to create and manage events, meetings, and appointments. Your Calendar helps organize
your time and reminds you of important events. Depending on your synchronization settings, your
phone’s Calendar stays in sync with your Calendar on the Web, Exchange ActiveSync calendar, Google
Calendar, and Outlook calendar.
In order to sync with your Google calendar, you must sign in to a Google Account on your phone. See
Google Account.

Calendar Operations
●

View Today’s Calendar: From the Calendar, tap
dynamically with the current date.

●

Change Calendar View: From the Calendar, tap the time at the top left and select Day, Week,
Month, or Agenda to change the current view.

●

View Next/Previous Month (Month View): From the Calendar, swipe the screen left or right.

●

View Next/Previous Week (Week View): From the Calendar, swipe the screen left or right.

●

View Next/Previous Day (Day View): From the Calendar, swipe the screen left or right.

●

View the Next/Previous Time Period (Day/Week View): From the Calendar, flick the screen up
or down.

. The number in the icon changes

Add an Event to the Calendar
Add events to your calendar directly from the Calendar application.

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1. From home, tap Apps

> Calendar

 The Calendar app opens.
2. Tap Add

 The add event window opens.
3.

Enter an event title, start date/time, end date/time, etc., and then tap Save.

 The event is added to your calendar.

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Selecting a Calendar
●

If you have more than one calendar, select a calendar in which to add events:


Select My calendar to create an event that will appear only on your phone.



Select your Google Account to create a Google Calendar event. If you have several Google
Calendars on the Web, select one in which to add your event.
•

You can create multiple Google Calendars only in Google Calendar on the Web. After
creating them in Google Calendar on the Web, you’ll be able to see them in the Calendar
application on your phone. For more information about creating and managing multiple
Google Calendars, visit the Google website: calendar.google.com.



If you have synchronized your phone with an Exchange ActiveSync account or Outlook on
your computer, you can also select these calendars.



Select your Outlook Account to create an Outlook Calendar event to sync with your computer.



Select your Exchange ActiveSync Account to create an Exchange ActiveSync calendar event.

View Calendar Events
You can display the Calendar in daily, weekly, monthly, or agenda view. To change the Calendar view,
tap the time at the top left and select Day, Week, Month, or Agenda.
1. From home, tap Apps

> Calendar

 The Calendar app opens.
2. Tap an event. If you are in month view, tap a date first.

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Note: The color for the events indicates the type of calendar that includes the event. To find out which
calendar each color represents, tap Menu

> Calendars to display.

 The event details appear.


In event details, tap Edit



In event details, tap Delete

to delete the event.



In event details, tap Share
Google Drive.

to send the event through email, Bluetooth, or upload to your



In event details, tap Menu

to edit the event.

> Copy to create a new event with the same information.

Sync Calendars
You can select which calendars you’d like to sync on your phone, along with what types of information
you want to sync.
1. From home, tap Apps

> Calendar

 The Calendar app opens.
2. Tap Menu

> Calendars to display.

3. Tap Calendars to sync at the bottom.

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4. Select sync options by adding or removing check marks from the items.

5. Tap OK.
 The sync settings have been updated.

Synchronize an Exchange ActiveSync Calendar
If you have set up a Microsoft Exchange ActiveSync account on your phone, you can also synchronize
Exchange ActiveSync calendar events on your phone. Calendar events on your Exchange ActiveSync will
also show in Calendar if you chose to synchronize with the Exchange ActiveSync Server.
1. From home, tap Apps

Productivity

> Settings

> Accounts > Exchange.

161



To confirm your sync settings, tap the account name and make sure the Calendar switch is
on.

2. Tap Menu

> Sync now.

Note: If Microsoft Exchange ActiveSync doesn’t appear under the Settings > Accounts menu, you do
not have an Exchange ActiveSync account configured on the phone. For information about adding an
account, see Add an Exchange ActiveSync Account.

Google Maps
Use the Google Maps app to determine your location, find directions, browse local businesses and
attractions, rate and review places, and more.

Enable Location Services on Your Phone
Before using any location-based services, you must enable your phone’s location feature. For information
about setting your phone’s location options, see Location Settings.

View Maps of Specified Places
Use Google Maps to locate and map a specific address or destination.
1. From home, tap Apps

> Maps

 Google Maps opens.


If prompted, follow the onscreen instructions to accept terms of use.

2. Tap the search box at the top.

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162

3. Enter an address, city, facility name, etc., and then tap a candidate in the results list.
Note: If your search term is specific enough, the map will automatically pan to that location.
 The information card for the specific location opens. You can find out its address, open hours,
street view, people's review, how to get there, give the place a call, save it to your Google
Account, and more.


Slide the card down to view the place on the map.

Google Maps Operations
●

Viewing Current Location: From the Maps app, tap

●

Obtain Useful Area Information for Current Location: From the Maps app, tap

.
. When

your location is found, tap
at the bottom of the screen and, in the new screen, select a type of
business or attraction to browse related locations. You can then tap a location to view detailed
information and find out how to get there.
●

View Traffic Information, Aerial Photos, Etc., in Maps: From the Maps app, tap Menu
then tap Traffic, Satellite, Google Earth, etc.

●

Check Route to Destination: From the Maps app, tap
, select a method of transport (car,
public transit, or on foot), and then enter your current location and your destination.


●

and

Route candidates appear in a list. Tap one to get more information.

Check Detailed Operation for Maps: From the Maps app, tap Menu

> Help.

Google Search
Search information saved on the phone and in phone applications as well as on the Internet.

Use Google Search
Type search terms in the Google Search bar to find information on your phone and around the globe.
1. From home, tap the Google search bar or tap Apps

> Google

 The Search window opens.


If confirmation appears, follow onscreen instructions.



If a description for Google Now appears, tap Get started and read information. Tap Yes, I'm
in on the last page if you want to use Google Now.

2. Type your search keywords and tap the search key on the keyboard.
 Search results appear.


Productivity

To search by voice, tap

in the search bar and speak your search terms.

163

Google Search Operations
●

Changing Search Information: From home, tap Apps
& Now > Phone search and select where to search.

●

Using Google Now: Google Now automatically searches for information based on search
keywords used, your current location, etc., and presents search results in the search screen.
Google Now also informs users of scheduled events.

> Settings

> Google > Search

Use Google Voice Search
Use your voice to search instead of typing, with Google Voice Search.
1. From home, tap Apps

> Voice Search

 The Voice Search window opens.
2. Speak your search terms.
 Search results appear.

Calculator
Your phone’s convenient built-in calculator lets you perform basic mathematical equations.

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164

1. From home, tap Apps

> Calculator

 The calculator app launches.
2. Tap onscreen keys for calculations.
 Calculation results appear.

Clock
Your phone has a clock app that lets you set alarms, view time in time zones around the world, use a
stopwatch, and set a timer.

Check the Time
You can check the phone any time on your phone. The current time displays in the upper right corner of
the status bar. Many widgets and lock screens also display the time and provide options for how time is
displayed.

Set the Date and Time
Your phone automatically receives the current date, time and time zone from the wireless network. You
can set by hand by overriding the default setting.

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165

1. From home, tap Apps

> Settings

> Date & time.

2. Tap to turn off the switch next to Automatic date & time and Automatic time zone, and then
set the date, time, and time zone as desired.
 The date, time, and time zone will reflect your new settings.

Set Alarms
Set multiple alarms using your phone’s Clock app.
1. From home, tap Apps

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> Clock

166

2. Tap the Alarm

tab and then tap Create alarm

3. Set the alarm options, including time, alarm days, repeat pattern, snooze, ringtone, and alarm
label, and then tap Save.
 The alarm is set.
Note: To enable or disable existing alarms directly, just tap the switch next to the alarm.
Note: Tap

in the Alarm tab to adjust general alarm settings.

Phone at Alarm Time
●

At the set alarm time, the phone sounds the alarm and/or vibrates.

●

Stopping an alarm: When the alarm sounds, drag

to the right to dismiss it.

Additional Clock Features
Your phone’s clock app provides additional useful features including world clock, stopwatch, and timer
functions. All features are available from the clock app display.

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167

■

From home, tap Apps

> Clock

World Clock
The world clock lets you keep track of the current time in multiple cities around the globe.
1. From the clock app, tap World Clock
2. Tap Add City
the city.

and select a city. You can enter a city name in the search field at the top to find

3. Repeat to add multiple cities.

Stopwatch
The stopwatch lets you time events down to the hundredth of a second.
1. From the clock app, tap Stopwatch
2. Tap Start
3. Tap Record

to begin timing.
to record lap time and total time.

Note: The stopwatch can record 100 laps at a time.
4. Tap Pause

to pause timing. If you want to reset the stopwatch to zero, tap Reset

Timer
The timer provides a countdown timer for up to 99 hours, 59 minutes, and 59 seconds.

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168

1. From the clock app, tap Timer

2. Use the keypad to set the length of the timer.
3. Tap Start

to begin the timer.

File Manager
File Manager allows you to view and manage files stored on your phone's internal storage and your SD
card.
1. From home, tap Apps

> File Manager

2. Find the file you need by category in the Category tab, or tap Local to browse folders and files
on the phone's internal storage or the SD card.


Tap folders and files to access stored items.



Touch and hold an item to access option icons such as Copy, Move, Share, Delete, and more.



To copy or move an item, navigate to a new location and tap Paste.



Tap New folder

Productivity

to create a new folder in the current directory.

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Entertainment and Activities
The following topics provide an overview of your phone’s entertainment apps, from music players and
YouTube, to sound recorder, and more.

Google Play Music App
The Google Play Music app lets you browse, shop, and play back songs purchased from Google Play as
well as songs you have loaded from your own music library. The music you choose is automatically
stored in your Google Play Music library and instantly ready to play via streaming or download.
For more information about Google Play Music, visit play.google.com/about/music.
Note: For information about loading music onto your phone, see Transfer Files between Your Phone and
a Computer.

Play Music with Google Play
Use the Google Play Music app to listen to all your music on your phone.
1. From home, tap Apps

> Play Music

 The Play Music app opens.
2. Tap a recommendation in the Listen Now screen, or tap Menu
> Music library to view all the
music or playlists. To change views of your library, swipe left or right.
3. Flick the screen left or right to select a library category such as Artists or Albums.
4. Tap an item from the category and then tap a song.

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170

 The song begins playing. The song title and player control appears at the bottom of the screen.
You can tap it or drag it up to display the player screen.

Google Play Music Screen Layout
The following diagram outlines the main features of the Play Music app player screen.

Feature

Description

Song and artist

Shows the names of the song and the artist. Tap the area to
close the player screen and return to the music library.

Album image

Displays the album artwork (if available). Swipe left or right to
switch to the next or previous song in the current playlist.

Play/pause

Tap to resume or pause the player.

Repeat

Tap to switch repeat modes. You can repeat the current song,
the current playlist, or turn off repeat.

Thumbs-up

Rate the song by giving it a thumbs-up.

Previous song

Tap to restart the current song; tap twice to switch to the
previous song in the playlist.

Next song

Tap to switch to the next song in the playlist.

Thumbs-down

Rate the song by giving it a thumbs-down.

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171

Progress bar

Shows the progress of the current song. Drag or tap it to jump to
any part of song.

Shuffle

Tap to turn on or off shuffle.

Current playlist

Tap to display the current music list (queue).

Options

Tap to access more player options.

Create Playlists in Google Play Music
Organize music into playlists to fit every occasion.
1. From home, tap Apps

> Play Music

 The Play Music app opens.
2. Tap Menu

> Music library to view all the music or playlists.

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172

3. Tap Menu

next to a song and select Add to playlist.

4. Tap New playlist. Enter a playlist name and description and tap Create playlist.

 The playlist is created.
5. Tap Back

to return to the library view and select another song or album.

6. Tap Menu

next to an item and then tap Add to playlist > .

 The song or album is added to the playlist. Repeat to add more items to the playlist.

Adding Currently Playing Music to a Playlist
■

From the player view, tap Menu

> Add to playlist > .

 The music is added to the playlist.

Music Player
Your phone's built-in music player app lets you listen to and organize music files you have loaded into
your phone's memory or SD card.

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Note: For information about loading music onto your phone, see Transfer Files between Your Phone and
a Computer.

Listen to Music Using the Music Player
The Music app allows you to play music files in your phone's storages.
1. From home, tap Apps

> Music

 The music library opens. Your music files are cataloged, according to the information stored in
the files.
2. Tap All songs, Playlists, Favorites, Artists, Albums, or Folders to browse your music. You
can also tap a song in the Recently played list to select songs you recently played.

3. Tap a song to start playing in the music player.
Note: Adjust the volume with the Volume keys.

The Playback Screen
When you tap a song in the music library, the music player immediately starts to play it and its name and
the player controls are displayed at the bottom of the screen. Tap the area to open the playback screen,
where you can have more control over the player.

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●

Track title: Display track name, artist, and album information.

●

Back to library: Return to the music library.

●

Album cover: Display the cover art of the album when it is available. Swipe horizontally to switch
to the next or previous song.

●

Track information: Display the detailed information of the song and the file.

●

Shuffle: Turn on or off shuffle.

●

Playback control: Skip songs or pause and resume playback. Drag the progress bar to jump to
any part of the track.

●

Repeat: Toggle repeat mode (no repeat, repeat the current track, or repeat the current playlist).

●

Add to favorites: Add the track to the Favorites playlist. Tap again to remove the track from the
list.

●

Manage Dolby Audio settings: Select Dolby Audio profiles or configure detailed options to get
better audio quality for your music.

●

Current playlist: Tap to view the current playlist.

●

Options: Access additional options.

Create a Playlist
Music playlists help you organize your music files.
1. From home, tap Apps

Entertainment and Activities

> Music

175

 The music library opens. Your music files are cataloged, according to the information stored in
the files.
2. Find the music file you want to put in a playlist. Tap Menu
options.

next to the song to open a list of

3. Tap Add to playlist > New playlist +.
4. Enter the playlist name and tap Save.

Manage Playlists
You can rename or delete your music playlists.
1. From home, tap Apps

> Music

 The music library opens. Your music files are cataloged, according to the information stored in
the files.

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2. Tap Playlists to view all music playlists.

3. Tap Menu

next to the playlist you want to manipulate to open the options menu.

4. Tap Rename or Delete.

Manage Songs in a Playlist
You can add more songs to a playlist or remove some tracks from a playlist.
1. From home, tap Apps

Entertainment and Activities

> Music

177

 The music library opens. Your music files are cataloged, according to the information stored in
the files.
2. Tap Playlists to view all music playlists.

3. Tap a playlist to open its content.
4. Tap Menu

> Add songs and select the music you want to add before tapping

– or –
Tap Menu

next to the song you want to remove and select Remove.

Set a Song as Ringtone
You can set a song or audio file as your default phone ringtone or notification ringtone. This will not
change the ringtone you have assigned individually to specific contacts (see Add a Contact and Edit a
Contact).
1. From home, tap Apps

> Music

 The music library opens. Your music files are cataloged, according to the information stored in
the files.
2. Find the music file you want to use as the default ringtone. Tap Menu
a list of options.

Entertainment and Activities

next to the song to open

178

3. Tap Set as ringtone.
4. Tap Phone Ringtone or Notification Ringtone.
Tip: You can also set a song as the default ringtone in the playback screen. Just tap Menu
ringtone > Phone Ringtone or Notification Ringtone.

> Set as

Sound Recorder
You can use Sound Recorder to record voice memos.

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179

Record and Play a Voice Memo
1. From home, tap Apps

2. Tap

> Sound Recorder

to start recording.

Note: Before recording, you can tap

3. Tap

to turn off or on high-quality recording.

During recording, you can tap

to pause or continue the recording.

to stop the recording. The memo is automatically saved.

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180



Tap

to play the voice recording.



Tap

to edit the name of the recording.

Note: To find all your voice memos, tap

at the top right of the screen.

Dolby Audio
Your phone support Dolby Audio, which enhances the phone’s audio quality, and you can manage its
settings.

Access Dolby Audio Settings
■

From home, tap Apps

> Dolby Audio

– or –
From home, tap Apps

> Settings

> Sound > Dolby Audio >

Change Dolby Audio Settings
From the Dolby Audio screen, you can change to following settings:
●

Tap

●

Tap Movie, Music, Game, or Voice to switch preset Dolby Audio settings.

●

Double-tap Movie, Music, Game, or Voice to configure detailed options such as Graphic
Equalizer, Surround Virtualizer, Dialogue Enhancer, and Volume Leveler.

●

Double-tap Custom 1 or Custom 2 to configure your own Dolby Audio setting. Tap either to use
it.

to turn on or off the feature.

Note: Some options only work when a headphone or stereo speakers are connected with the phone.

YouTube
View videos uploaded to YouTube and upload your own videos to your YouTube account.

View YouTube Videos
You can use the YouTube app to view videos on YouTube even if you aren’t signed in to a YouTube
account.

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1. From home, tap Apps

> YouTube

 The YouTube app launches.


If you’re prompted to provide confirmation to use the site, follow the onscreen instructions to
continue.

2. Search through the YouTube channels and tap a video you want to see.
 The video plays on your phone screen.


Tap the screen to pause or resume play while watching.

Post a Video to YouTube
You can post videos to your YouTube account from your phone. Before posting, you must set up a
YouTube account and sign in to it on your phone.

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182

1. From home, tap Apps

> YouTube

 The YouTube app launches.
2. Tap Account

> Uploads

 The Open from menu appears.
3. Select a video to upload.

4. Tap

Enter a title, description, and tags, and select a privacy setting.
.

 The video is uploaded to your YouTube channel.

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Settings
The following set of topics will cover your phone’s settings menus and options. For an overview of the
settings menu, see Basic Settings.

184

Connections Settings
The following topics introduce your phone’s basic settings menus and cover your phone’s Connections
settings options.

Basic Settings
From the home screen, tap Apps

> Settings

to access your phone’s settings menu.

The table below outlines the top-level settings categories.
Category

Description

Wi-Fi

Enable and set Wi-Fi options

Wi-Fi Calling

Enable and set Wi-Fi Calling options

Bluetooth

Enable Bluetooth connections

Mobile networks

Set mobile network functions

Wi-Fi hotspot

Share your mobile data service by turning your phone into a Wi-Fi hotspot

Data usage

Check your phone’s data usage

Manage airplane mode, VPN, Bluetooth tethering, or reset all network
settings

Display

Set wallpaper, brightness, etc.

Notifications

Manage the notification settings for each application

Sound

Set ringtone, volume, vibration, etc.

Apps

Manage installed applications

Storage

Manage internal storage on your phone and options for your SD card and
other connected storages

Battery

Monitor battery usage

Memory

Monitor memory usage

Users

Manage user accounts that can access your phone

Call settings

Manage call settings

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185

Connect to PC

Select the USB connection type between your phone and PC

Location

Select your phone’s location access options

Security

Set your security options such as screen lock, credential storage, etc.

Accounts

Add and manage all your email, social networking, corporate, and
picture/video sharing accounts

Google

Configure Google services options

Language & input

Set system language and input (keyboard, voice, mouse, trackpad) options

Navigation key

Switch the positions of the Back key and the Recent Apps key

Backup & reset

Back up your phone's data and settings and reset the phone to the original
factory settings

Date & time

Set date, time, time zone, and time format

Accessibility

Enable and manage accessibility-related applications

Printing

Configure Google Cloud Print service

System updates

Update your PRL, user profile, Android software, phone firmware

About phone

Access important phone and legal information

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186

Access Settings
1. From home, tap Apps

> Settings

 The settings menu opens.
2. Select categories and then select your settings options.
 Settings are made and applied.
Tip: You can also access settings from the notification panel. Pull down the status bar and tap Settings
.
Tip: At the top of the Settings screen, you can see setting suggestions. Tap to check or customize the
recommended settings. You can also swipe right from the left edge of most setting screens to access the
main settings quickly without going back to the main settings screen by screen.

Wi-Fi Settings Menu
The Wi-Fi settings menu lets you turn Wi-Fi on or off, set up and connect to available Wi-Fi networks, and
configure advanced Wi-Fi options.
For more information about Wi-Fi settings, see Wi-Fi.
1. From home, tap Apps

Connections Settings

> Settings

187

2. Tap Wi-Fi.

 The Wi-Fi settings menu appears.
3. Tap the Wi-Fi slider to turn Wi-Fi on.
 Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks.


To disable Wi-Fi, tap the slider again.

4. Tap a Wi-Fi network, enter the password, and tap Connect.
 Your phone is connected to the selected Wi-Fi network.




Entering a password is not required if an access point is not security protected.

Advanced Wi-Fi Settings
The advanced Wi-Fi settings let you set up and manage wireless access points.
●

Install Certificates for Secured Wi-Fi Networks: From Wi-Fi settings, tap Menu
Install certificates and then select the file to install.

●

Use Wi-Fi Direct: From Wi-Fi settings, tap Menu

> Advanced > Wi-Fi Direct.



The setting is available when Wi-Fi is turned on.



For more information, see Wi-Fi Direct.

Connections Settings

> Advanced >

188

●

Use WPS to Connect to a Wi-Fi Network: From Wi-Fi settings, tap Menu
WPS Push Button or WPS Pin Entry.

> Advanced >



The settings are available when Wi-Fi is turned on.



If you tap WPS Push Button, press the WPS button on the access point and the access
point will recognize your phone and add it to the network.



If you tap WPS Pin Entry, enter the PIN number displayed on the phone into the access
point's setup page. Your phone automatically finds the access point and configures the
connection.

Note: For detailed information about the WPS feature of the access point, please refer to its user
documents.
●

Allow Automatic Connection to Passpoint-certified Wi-Fi Access Points: From Wi-Fi
settings, tap Menu

●

> Advanced and tap the Passpoint slider.

Enable Notification when Open Networks Are Available: From Wi-Fi settings, tap
the Network notification slider.


The setting is available when Wi-Fi is turned on.



Tap Network notification to turn the option on or off.

●

Set Timing for Pausing a Connection: From Wi-Fi settings, tap
sleep and then select a setting.

●

Check MAC Address: From Wi-Fi settings, tap


●

> Keep Wi-Fi on during

MAC Address appears below “MAC address.”

Check IP Address: From Wi-Fi settings, tap


and tap

IP Address appears below “IP address.”

Wi-Fi Calling Settings
The Wi-Fi Calling settings menu lets you set your Wi-Fi Calling options, including updating your 9-1-1
information. For information about setting up Wi-Fi Calling, see Wi-Fi Calling.

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189

1. From home, tap Apps

> Settings

> Wi-Fi Calling.

2. Follow the prompts to change your Wi-Fi Calling settings.
 When Wi-Fi Calling is set up, you will see
in the status bar when Wi-Fi Calling is active
and you are currently connected to a Wi-Fi network.
Tip: For more information about Wi-Fi Calling, visit this FAQ link at sprint.com/support.

Bluetooth Settings
Your phone’s Bluetooth capabilities let you use wireless headsets, send and receive pictures and files,
and more. For details on your phone’s Bluetooth usage, see Bluetooth.
1. From home, tap Apps

Connections Settings

> Settings

190

2. Tap Bluetooth.

 The Bluetooth settings open.

Bluetooth Settings Operations
●

Enable Bluetooth: In Bluetooth settings, tap the slider at the top of the menu.


Alternatively, pull down the status bar to display the notifications panel and then tap
Bluetooth off

●

Pairing Bluetooth Devices: Make sure the other devices are set to be discovered. From
Bluetooth settings, tap the device name in “Available devices” and follow the onscreen
instructions.


Depending on the device, you may be required to enter or accept a passkey.



If the target device does not appear, tap Menu



This setting is available when Bluetooth is enabled.

> Refresh to search again.

Change the Name of a Paired Device: From Bluetooth settings, tap Settings
paired device name, tap the current name, enter a new name, and tap OK.


●

to turn Bluetooth on.

This setting is available when Bluetooth is enabled.

Canceling Pairing: From Bluetooth settings, tap Settings
then tap Forget.


next to a

next to a paired device name, and

This setting is available when Bluetooth is enabled.

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●

Enable Service from Paired Device: From Bluetooth settings, tap Settings
device name, and then tap the listing under Use for.


If a confirmation prompt appears, follow the onscreen instructions.



This setting is available when Bluetooth is enabled.



This setting is available when the paired device is providing a service.

Search for Other Devices: From Bluetooth settings, tap Menu


●

next to a paired

> Refresh.

This setting is available when Bluetooth is enabled.

Check Files Received via Bluetooth Transfer: From Bluetooth settings, tap Menu
received files, and follow the onscreen instructions.

> Show

Mobile Network Settings
The Mobile networks options let you enable your phone's mobile data access and set your preferred
network mode.

Enable Data Services
1. From home, tap Apps

Connections Settings

> Settings

> Mobile networks.

192

2. Tap Data Enabled to enable or disable data services over the mobile network.

Note: Certain data service request may require additional time to process. While your phone is loading
the requested service, the touchscreen may appear unresponsive when in fact it is functioning properly.
Allow your phone some time to process your data usage request.

Switch Network Mode
1. From home, tap Apps

> Settings

> Mobile networks > Preferred network type.

2. Tap Automatic, LTE/CDMA, CDMA or GSM/UMTS.

Wi-Fi Hotspot Settings
Use the settings menu to configure your hotspot settings, which allow you to share your phone’s data
service with multiple Wi-Fi capable devices.
1. From home, tap Apps

Connections Settings

> Settings

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2. Tap Wi-Fi hotspot.

 The Hotspot window opens.
3. Tap the slider to turn Wi-Fi hotspot on.
 Hotspot is enabled.


To disable Wi-Fi hotspot, tap the slider again.

Advanced Hotspot Settings
The hotspot settings menu lets you configure advanced options.
●

Set Network SSID: From the Wi-Fi hotspot window, tap Configure > Network name, enter a
name for your hotspot, and then tap Save.

●

Set Hotspot Security: From the Wi-Fi hotspot window, tap Configure > Security, select a
security settings option, and then tap Save.

●

Set Hotspot Password: From the Wi-Fi hotspot window, tap Configure > Password, enter a
password, and then tap Save.

●

Hide Hotspot from Searches: From the Wi-Fi hotspot window, tap Configure, uncheck the
Broadcast network name (SSID) checkbox, and then tap Save.

●

Set Allowed Devices: To select which devices are allowed to connect to the Wi-Fi hotspot, in the
Wi-Fi hotspot window, tap Manage users > Max connection and select a number, or tap Block
list to manage forbidden devices.

●

Set Hotspot Timeout Settings: From the Wi-Fi hotspot window, tap Sleep policy > Hotspot
sleep policy and select an option.

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194



●

Check Hotspot notification to get notification in the status bar when sleep policy turns off
the hotspot.

Set Local Area Network (LAN) Settings: From the Wi-Fi hotspot window, tap LAN settings and
configure your options.

Data Usage Settings
The data usage menu lets you view your phone’s mobile and Wi-Fi data usage, set data limits, restrict
data or hotspot usage, and more.
1. From home, tap Apps

> Settings

2. Tap Data usage.

 The data usage window opens.

Data Usage Settings Operations
●

Check Total Mobile Data Usage in the Current Billing Cycle: In the Data usage window, the
mobile data usage in the current cycle is displayed directly in the Usage section.

●

Restrict Data Access: From the Data usage window, tap Data saver and slide the switch to turn
this feature on.


Data saver can prevent some apps from using data in the background or accessing less data
when you are using it.



With Data saver turned on, you can still allow certain apps to have unrestricted data access.
From the Data usage window, tap Unrestricted data access and turn on the switch next to
the apps you need.

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●

Enable Mobile Data: In Data usage window, tap the Cellular data slider to enable or disable the
service.


●

Check Data Usage for Each Application: To see how your data is being used in the current
time cycle, tap Cellular data usage and tap an app name to see its usage for the period.


●

If a confirmation appears, follow the onscreen instructions.

With each app, you can restrict its background data access or give it unrestricted data access
even when Data saver is on.

Set Date for Resetting Data Usage: To set the data usage measuring cycle, from the Data
usage window, tap Billing cycle > Billing cycle, set a reset date, and tap Set.


This setting is available when mobile data is enabled.



In addition, you can data warning and data limit.

●

Check Wi-Fi Data Usage: From the Data usage window, tap Wi-Fi data usage.

●

Restrict Background Data Usage on Metered Wi-Fi Networks: From the Data usage window,
tap Network restrictions and tap the slider next to the metered network.

More Settings
The more settings menu provides access to additional wireless and network options, such as VPN,
airplane mode, tethering, and more.

More Settings Options
Setting

Description

Airplane mode

Disable all settings that emit or receive signals. Phone stays powered on

Bluetooth tethering

Share your mobile data service via Bluetooth

VPN

Add a Virtual Private Network (VPN)

Network settings reset

Reset Wi-Fi, Bluetooth, and mobile data settings

Access More Settings Options
1. From home, tap Apps

Connections Settings

> Settings

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2. Tap More.

3. Set items.
 Your settings are saved and implemented.

Airplane Mode
Airplane mode allows you to use many of your phone's features, such as Gallery, Camera, and Music,
when you are on an airplane or in any other area where making or receiving calls or data is prohibited.
When you set your phone to Airplane mode, it cannot send or receive any calls or access online
information.
To quickly turn Airplane mode on or off:
■

Press and hold the Power/Lock key, and then tap Airplane mode.



When in airplane mode, the status bar will display

To turn Airplane mode on or off in Settings:

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1. From home, tap Apps

> Settings

2. Tap More.
3. Tap the Airplane mode slider. When in airplane mode, the status bar will display

Bluetooth Tethering
Bluetooth tethering allows you to share your phone's mobile data connection with other devices via
Bluetooth.
1. Pair your phone with the target device via Bluetooth. See Pair Bluetooth Devices.
2. Set the target device to obtain data connection via Bluetooth.
3. From home, tap Apps

> Settings

> More.

4. Tap Bluetooth tethering to turn it on.

Virtual Private Networks (VPN)
From your phone, you can add, set up, and manage virtual private networks (VPNs) that allow you to
connect and access resources inside a secured local network, such as your corporate network.

Prepare Your Phone for VPN Connection
Depending on the type of VPN you are using at work, you may be required to enter your login credentials
or install security certificates before you can connect to your company’s local network. You can get this
information from your network administrator.

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Before you can initiate a VPN connection, your phone must first establish a Wi-Fi or data connection. For
information about setting up and using these connections on your phone, see Mobile Network Settings
and Turn Wi-Fi On and Connect to a Wireless Network.

Set Up Secure Credential Storage
If your network administrator instructs you to download and install security certificates, you must first set
up the phone’s secure credential storage before setting up a VPN.
1. From home, tap Apps

> Settings

2. Tap Security > Install from SD card.

3. Select the certificate file you need to install. Only certificates that you have not installed are
displayed.
4. If prompted, enter the certificate password and tap OK.
5. Enter a name for the certificate and tap OK.
Note: If you have not set a PIN or password for your phone, you are prompted to set one up.

Add a VPN Connection
Use the VPN settings menu to add a VPN connection to your phone.
1. From home, tap Apps

> Settings

2. Tap More > VPN.
 The VPN settings window appears.
3. Tap Add VPN profile

Connections Settings

, and then enter the information for the VPN you want to add.

199



Information may include Name, Type, Server address, PPP encryption (MPPE), and
advanced options.



Set up all options according to the security details you have obtained from your network
administrator.

4. Tap Save.
 Your VPN is added to the VPN settings window.

Connect to or Disconnect from a VPN
Once you have set up a VPN connection, connecting and disconnecting from the VPN is easy.

Access the VPN Settings Window
1. From home, tap Apps

> Settings

2. Tap More > VPN.
 The VPN settings window appears.

Connect to a VPN
1. From the VPN settings window, tap the VPN that you want to connect to.
2. When prompted, enter your login credentials, and then tap Connect.

 You will connect to the selected VPN.


When you are connected, a VPN connected icon appears in the status bar.

3. Open the Web browser to access resources such as intranet sites on your corporate network.

Disconnect from a VPN
1. Pull down the status bar to open the notification panel.
2. Tap the VPN connection to return to the VPN settings window.
3. Tap the VPN connection to disconnect from it.

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200

 Your phone disconnects from the VPN.


When your phone has disconnected from the VPN, you will see a VPN disconnected icon in
the notification area of the status bar.

Network Settings Reset
You can reset Wi-Fi, Bluetooth, and mobile data settings. All network settings previously saved are
deleted, such as saved Wi-Fi networks and passwords, paired Bluetooth devices, network preference,
and more.
1. From home, tap Apps

> Settings

2. Tap More > Network settings reset > Reset settings > Reset settings.


If you have set a screen lock (pattern, PIN, or password), you need to draw the pattern or
enter the PIN/password first.

 All network settings are reset to the default mode.

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201

Device Settings
The following topics outline the device settings options available on your phone, including sounds, display,
applications, and more.

Display Settings
Use the phone's display settings menu to adjust items such as wallpaper, brightness, screen timeout, and
more.

Display Settings Overview
The display settings menu allows you to configure the following options:
Display Setting

Description

Brightness level

Set the screen brightness

Adaptive brightness

Set whether to automatically adjust the screen brightness for available
light

Wallpaper

Set wallpaper for the home screen or the lock screen
Set a screen timeout duration

Sleep
Note: Longer durations discharge the battery more quickly.
Press power button twice
for camera

Quickly open the Camera app by pressing the Power/Lock key twice
even when the screen is locked

Screen saver

Manage the screensaver of colors or photos

Ambient display

Wake the screen when new notifications arrive

Font size

Set font size for display

Display size

Make items on the screen, including fonts, icons and images, smaller or
larger

When device is rotated

Set whether to allow the screen to rotate the display with the phone
orientation, where applicable

Cast

Connect with TVs, projectors or other devices that support wireless
display and project your phone’s content wirelessly to that device. You
need to turn on Wi-Fi first. For detailed introduction, please refer to the
device manual.

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202

Pulse notification light

Set whether to flash the indicator light beneath the Home key to notify
you of missed calls, new messages, and other events

Accelerometer Calibration

Calibrate the phone's accelerometer when you detect any error during
use

Navigation key light
duration

Control the back light duration of Home

, Back

, and Recent Apps

Access Display Settings
1. From home, tap Apps

> Settings

2. Tap Display.

3. Set your display options.
 Your display settings are saved and applied.

Notifications Settings
The Notifications menu lets you manage the notification settings for each application.

Access Notifications Settings
1. From home, tap Apps

Device Settings

> Settings

203

2. Tap Notifications.

3. Tap an app to manage its notification settings.
– or –
Tap

to set the notification behavior on the lock screen for all apps.

– or –
Tap Menu

to display/hide system apps or reset all notification preferences.

 Your notifications settings are saved and applied.

Manage Notifications Settings for An Application
1. From home, tap Apps

> Settings

2. Tap Notifications.
3. Tap an application to access its notification preferences. The following options may be available.


Block all: Never show notifications from this app.



Show silently: Show notifications but without sound, vibration, or peeking into the current
screen.



Override Do Not Disturb: Let notifications continue to interrupt when Do not disturb mode is
set to Priority only.

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204

Sound Settings
The sound settings menu lets you control your phone’s audio, from ringtones and volume to tap tones
and vibration.

Sound Settings Overview
The sound settings menu allows you to configure the following options:
Sound Setting

Description

Volume

Set volume for media, alarms, ringtones, and notifications

Dolby Audio

Manage Dolby Audio feature and settings

Notification mode

Select the sound and vibration mode of notification

Do not disturb

Set silence and interruption rules. See Do Not Disturb Mode

Phone ringtone

Set your phone’s default ringtone

Default notification
ringtone

Set the default tone for phone notifications

Default alarm ringtone

Set the default tone for alarms

Emergency broadcasts

Manage cell broadcast settings

Vibrate pattern

Set the pattern of vibration when vibration is enabled for notifications

Other sounds

Manage system sounds including dial pad tones, screen lock sounds,
charging sounds, touch sounds, vibration on tap, emergency tone, and
power up tone

Access Sound Settings
1. From home, tap Apps

Device Settings

> Settings

205

2. Tap Sound.

3. Set your sound options.
 Your sound settings are saved and applied.

Apps Settings
Check installed applications.

Applications Settings Overview
Tap an installed application in the Apps settings menu to see its information and access options that may
include the following.
Apps Setting

Description

Force stop

Stop the application

Uninstall

Uninstall the application

Disable/Enable

Disable or enable the application

Storage

Check the storage information and clear app data or cache

Data usage

Check how much data has been used by the app during the time cycle,
restrict background data for the app, or allow unrestricted data access
when Data saver is on

Permissions

Check or change the app permissions

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206

Notifications

Manage the app notifications in the notification panel and the lock screen.
You can block or mute notifications from an app, hide them on the lock
screen, or allow them to interrupt in Do not disturb mode

Open by default

Check the app's supported links and set whether to open the links in the
app, and clear the app's defaults

Battery

Check the battery use details of the app since last full charge

Memory

Check how much memory has been used by the app

Draw over other apps

Allow or forbid the app to display on top of other apps you're using

Modify system settings

Allow or forbid the app to modify system settings

Access Applications Settings
1. From home, tap Apps

> Settings

2. Tap Apps.

3. Tap an app to configure its options.

Storage Settings
The storage settings menu lets you manage internal storage on your phone and provides choices for an
optional SD card (not included).

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207

Storage Settings Overview
The storage settings menu allows you to configure the following options:
Storage Setting

Description

Save location

Set the default location for new data, such as files downloaded, photos
captured, and voice recorded

Device storage

View the available device storages (such as the phone storage) and
manage their spaces and use

Portable storage

View the available portable storages (such as an SD card) and manage
their spaces and use

Access Storage Settings
1. From home, tap Apps

> Settings

2. Tap Storage.

3. Tap an item and configure the settings you need.

Battery Settings
Monitor your phone’s battery usage through this settings menu. View which functions are consuming your
battery’s charge and at what percentage. You can also use the Battery saver or optimize apps to improve
battery life.

Device Settings

208

1. From home, tap Apps

> Settings

2. Tap Battery.

3. Tap items to view details.
 Check your battery condition and access additional options.

Memory Setting
Monitor the average memory use and performance of your phone.
To access memory setting:
1. From home, tap Apps

Device Settings

> Settings

209

2. Tap Memory.

3. Tap the time duration to check average memory use during that time.


To check the memory use breakdown by apps, tap Memory used by apps.

Users Settings
The Users settings allow you share your phone with others by creating up to three additional user
accounts. Each user has their own storage space, wallpaper, screen lock and so on.
1. From home, tap Apps

Device Settings

> Settings

210

2. Tap Users.

3. Manage your user settings as needed.

User Settings Operations
●

Set up a New User: In the Users screen, tap Add user > OK > Set up now and follow the
prompts on the screen.

Note: You can add new users from the notification panel when the screen is locked. Switch on Add
users to turn on this feature.
●

Delete a User: In the User screen, tap

next to the user and select Remove user > Delete.

Note: A Guest account is available by default in case anyone needs to use your phone temporarily. This
user account cannot be deleted.

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211

Note: When other users is finished using your phone, he or she can tap Menu > Delete
from this device > Delete in the User screen to delete the account and related data from your phone.
●

Manage Users' Authority to Use Phone Call and Messaging: In the Users screen, tap
next to the user and tap Turn on phone calls & SMS.

●

Switch Users: In the Users screen, tap the user name you want to switch to.

Note: You can switch users in the quick settings menu. Pull down the status bar to display the
notifications panel. Swipe down again and tap the user icon at the top to select users.

Call Settings
The Call settings allow you manage call related options, including Voicemail, Wi-Fi calling, DTMF tones,
Voice privacy, Plus code dialing, and Dial assist.
1. From home, tap Apps

> Settings

2. Tap Call settings.

3. Tap an item to manage your call settings. See Phone App Settings.

Connect to PC Settings
The Connect to PC settings menu lets you select the USB connection type between your phone and PC.
For more information, see Transfer Files between Your Phone and a Computer.

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212

Access Connect to PC Settings
1. From home, tap Apps

> Settings

> Connect to PC.

2. Tap one USB connection type.
Note: Uncheck Don't ask me again to be prompted to select a connection type each time you connect
the phone to a PC.

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213

Personal Settings
The following topics cover your phone’s personalization settings, including location privacy and access,
security, accounts, Google, language & input, navigation key, and backup and reset options.

Location Settings
Your Location settings menu lets you select how your phone determines its location (using the wireless
networks, GPS satellites, both, or neither).

Location Settings Overview
Your Location settings menu allows you to configure the following options.
Location Setting

Description

Mode

Select a locating method: High accuracy, Battery saving, or Device only

Location services

Manage installed location services such as Qualcomm IZat™ hardware
accelerated location and Google Location History

Recent location requests

Check the applications that recently used location services

Enable Location Services
Before using any features that require location assistance, you must enable your phone’s location
services.
1. From home, tap Apps

Personal Settings

> Settings

214

2. Tap Location.

3. Tap the location switch to toggle Location services on or off.
 Your phone’s location services are enabled or disabled.


If you see a confirmation, follow the onscreen instructions to connect.

Access Location Settings
1. From home, tap Apps

> Settings

2. Tap Location.
3. Configure the desired settings.
 Your location settings are applied and saved.

Security Settings
The Security settings menus let you set screen lock options, password visibility, administrator settings,
credential storage options, and other advanced options.

Security Settings Overview
The following table outlines the settings available through the Security settings menu:
Security Setting

Description

Screen lock

Protect your phone with a screen lock that you must input to use the
phone

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215

Fingerprint

Smart Lock

Register your fingerprint for unlocking the phone and quick-open apps, or
manage other fingerprint functions that do not need verification
Keep the phone unlocked when connected to trusted devices, in trusted
places, unlocked by trusted faces or voices, or as long as you keep
holding or carrying the device
Note: You need to sign in to your Google Account on the phone to use
this feature.

Encrypt phone

Encrypt all data on your phone. This feature is enabled by default and
you can use it to further protect your phone while setting a screen lock by
requiring your pattern, PIN, or password before the phone starts up. See
Screen Lock

Set up SIM card lock

Turn on/off nano-SIM card lock or manage the PIN

Make passwords visible

Toggle to show or hide passwords when entering form data

Device administrators

View or turn off device administrators

Unknown sources

Allow or deny installation of apps from sources other than the Google
Play store app

Storage type

Check the credential storage type

Trusted credentials

Display trusted CA certificates

User credentials

View and modify stored credentials

Install from SD card

Install certificates from the phone storage or an optional installed SD card

Clear credentials

Clear the credential storage and delete all certificates

Trust agents

View or deactivate trust agents

Screen pinning

Keep a screen of your choice in view, so that others cannot switch to
other apps and access your personal information

Apps with usage access

Turn on or off some apps' access to your phone usage information

Access Security Settings
1. From home, tap Apps

Personal Settings

> Settings

216

2. Tap Security.

 The Security settings menu opens.
3. Set your security options.
 Your security settings are applied and saved.

Screen Lock Settings
The screen lock settings let you set your method for unlocking your phone, customize lock screen options,
and enter your owner information to be displayed on the lock screen.

Screen Lock
You can increase the security of your phone by creating a screen lock. When enabled, you have to draw
the correct unlock pattern on the screen, enter the correct PIN, or enter the correct password to unlock
the phone’s control keys, buttons, and touchscreen.
In order from least secure to most secure, the available screen lock options are:
●

None

●

Long press

●

Pattern

●

Password

Important: To protect your phone and data from unauthorized access, it is recommended that you use
the highest security level available (Password protection). It is also recommended you frequently change
your password to ensure the safety of your phone and personal data.

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217

Access Screen Lock Settings
1. From home, tap Apps

> Settings

2. Tap Security > Screen lock.

 The Screen lock settings menu opens.

Use Long Press to Unlock the Screen
■

From the Screen lock menu, tap Long press to save the setting.
 The screen lock is set.

Use a Screen Unlock Pattern
1. From the Screen lock menu, tap Pattern.
2. Choose whether you want to further protect your phone with the screen lock before it starts up.

3. Draw the screen unlock pattern by connecting at least four dots in a vertical, horizontal, or
diagonal direction. Lift your finger from the screen when finished.

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218

 The phone records the pattern.
4. Tap Continue.
5. When prompted, draw the screen unlock pattern again, and then tap Confirm.
 The screen unlock pattern is saved.
6. Choose how to show notifications on the lock screen and then tap Done.

 The screen lock is set.


If you fail to draw the correct unlock pattern on the screen after five attempts, you will be
prompted to wait for 30 seconds before you can try again.

Note: Tap
in the Security settings screen and turn off the Make pattern visible switch if you do not
want the unlock pattern to display on the screen when you unlock it.

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219

Note: To change your unlock screen pattern, from home, tap Apps
Screen lock.

> Settings

> Security >

Use a Screen Unlock PIN
1. From the Screen lock menu, tap PIN.
2. Choose whether you want to further protect your phone with the screen lock before it starts up.
3. Enter a PIN, tap Continue, re-enter your PIN, and tap OK to save the setting.
 The screen lock is set.


If you fail to enter the correct PIN after five attempts, you will be prompted to wait for 30
seconds before you can try again.

Use a Screen Unlock Password
1. From the Screen lock menu, tap Password.
2. Choose whether you want to further protect your phone with the screen lock before it starts up.
3. Enter a password, tap Continue, re-enter your password, and tap OK to save the setting.
 The screen lock is set.


If you fail to enter the correct password after five attempts, you will be prompted to wait for 30
seconds before you can try again.

Important: To protect your phone and data from unauthorized access, it is recommended that you use
the screen unlock password (highest security). It is also recommended that you frequently change your
password to ensure the safety of your phone and personal data.

Disable the Screen Lock
Follow the instructions below to turn off your current screen lock.
1. From home, tap Apps

> Settings

> Security.

 The Security settings menu opens.
2. Tap Screen lock.
3. Draw your unlock screen pattern, enter your PIN, or enter your password.
4. Tap None.
 The screen lock is disabled.
Note: If you fail to enter the correct password after five attempts, you will be prompted to wait for 30
seconds before you can try again.

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220

Fingerprint Settings
The Fingerprint settings menu lets you register up to five fingerprints with the fingerprint sensor on the
back of the phone, and use them to unlock the phone or open designated apps. You can also tap the
fingerprint sensor to take photos and answer calls.
Note: The fingerprint feature is only usable when the screen lock (Pattern, PIN or Password) is enabled.
When the screen lock is reset to None or Long press, all registered fingerprints are erased.

Register a Fingerprint
Before using your fingerprint for unlocking the phone or opening designated apps, you need to register at
least one fingerprint.
1. From home, tap Apps

> Settings

> Security.

 The Security settings menu opens.
2. Tap Fingerprint.


If you have set a pattern, PIN, or password as the screen lock, follow the screen prompt to
input it.



If you have not set a pattern, PIN, or password as the screen lock, follow the screen prompt
to set one up as the backup screen lock method.

3. Tap Register or Fingerprint > Add fingerprint.
4. Follow the prompts to put your finger on the fingerprint sensor to record the center and then the
edges of the finger.
5. Tap OK.

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221

 The fingerprint is successfully recorded. You can now use it unlock the phone or open a
designated app.
Tip: In the Fingerprint management screen, tap an existing fingerprint record to change its name or delete
it.

Set Fingerprint Actions
■

From the Fingerprint screen home, tap the switches next to Wake up and unlock your phone,
Take photo, or Answer call, or tap Quick-open app to assign an app to each registered
fingerprint.


Wake up and unlock your phone: When the screen lock (Pattern, PIN or Password) is
enabled, you can wake up the phone and unlock it with a registered fingerprint.



Quick-open app: When the screen lock (Pattern, PIN or Password) is enabled, you can
unlock the phone and open different apps with different registered fingerprints.



Take photo: Press the fingerprint sensor with any finger (registered or not) to take a photo
when the Camera app is opened.



Answer call: Press the fingerprint sensor with any finger (registered or not) to answer
incoming calls.

Accounts Settings
The Accounts settings menu lets you add and manage all your email, social networking, and picture and
video sharing accounts.

Set Up a New Account
You can sign in to your existing accounts on your phone. Some types of accounts (such as Google
account) also allow you to create a new account right on your phone.
1. From home, tap Apps

Personal Settings

> Settings

222

2. Tap Accounts > Add account.

 An Add an account window appears.
3. Tap an account type and then follow the onscreen instructions to add the required account
information.
 The account is added to the accounts list.

Manage Existing Accounts
You can manage existing accounts on your phone by setting synchronization, notification, and other
options.
1. From home, tap Apps

> Settings

> Accounts.

2. Tap an account type.
3. Tap an account in the category.
 The account settings menu appears.
4. Select your account settings.
 The account options are updated.

Languages & Input Settings
Your phone’s languages & input settings let you select a language for the phone’s menus and keyboards,
select and configure keyboard settings, configure speech input and output settings, and set your phone’s
mouse/trackpad options.

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223

Languages & Input Settings Overview
You can set the following options in the Languages & input settings menu:
Languages and Input
Setting

Description

Languages

Set the language for your keyboards and menus

Spell checker

Turn on or off the feature and configure Google Spell Checker options to
check for spelling errors when entering text

Personal dictionary

Add words to a personal phone dictionary to improve word suggestion
and spell check when entering text

Virtual keyboard

Access settings for onscreen virtual keyboards and enable/disable
installed input methods

Physical keyboard

Access settings for physical keyboard assistance

Text-to-speech output

Set text-to-speech options

Pointer speed

Set the speed of the pointer for a mouse/trackpad

Access Language and Input Setting Options
1. From home, tap Apps

> Settings

2. Tap Languages & input.

Personal Settings

224

 The Languages and input settings menu opens.
3. Set options.
 The languages and input settings are applied and saved.

Language and Input Options
Some of the language and input options are detailed below.
●

Set the Display Language: From the Languages & input settings menu, tap Languages and
then drag
next to the language you need to the top. Tap Add a language to add more
languages to the list.

●

Set Onscreen Input Method: From the Languages & input setting menu, tap Virtual keyboard
and then tap an input method.

●

Enable Voice Input: From the Languages & input settings menu, tap Virtual keyboard >
Manage keyboards and toggle the Google voice typing option on or off.

●

Set Google Keyboard Options: From the Languages & input settings menu, tap Virtual
keyboard > Google Keyboard and configure your keyboard options.

●

Set Options for Text-to-Speech Output: From the Languages & input settings menu, tap Textto-speech output, tap a settings option, and follow the onscreen instructions.

●

Set Speed of Pointer for Mouse/Trackpad: From the Languages & input settings menu, tap
Pointer speed, drag the bar to adjust the speed, and tap OK.

Navigation Key Setting
The Navigation key setting menu allows you to exchange the positions of the Back key and the Recent
Apps key.
To swap the positions of the two keys:

Personal Settings

225

1. From home, tap Apps

> Settings

> Navigation key.

2. Tap an option.

Backup & Reset
Your phone’s Backup & reset menu lets you back up your phone’s data and settings to Google servers
before resetting your phone to the original factory settings. The Factory data reset erases all data from
the phone’s application storage, including:
●

Your Google Account

●

All other email and social networking accounts

●

System and application data and settings

●

Downloaded applications

Backup and Reset Overview
The following options are available in the Back up and reset menu:
Backup and Reset Option

Description

Back up my data

Enable backup for application data, Wi-Fi passwords, and other settings
to Google servers

Backup account

Select the account used to back up data

Automatic restore

When reinstalling an application, backed up settings and data will be
restored

Personal Settings

226

Factory data reset

Reset all settings and delete all data on phone

●

Performing a factory data reset erases all data on the phone. It is recommended that you back up
important data before performing a factory data reset.

●

Erased information cannot be restored. Only erase data after you are sure you have saved
everything you need.

Access Backup and Reset Options
1. From home, tap Apps

> Settings

2. Tap Backup & reset.

 The Backup & reset menu opens.
3. Set options.
 The backup and reset settings are applied and saved.


If you’re performing a Factory data reset, follow the prompts to confirm the data removal. The
phone will erase all data and reboot.

Factory Data Reset
Tip: Before performing a factory data reset on your phone, you may want to unmount an installed SD
memory card to avoid losing any data you may have stored on it. From home, tap Apps
> Storage and tap Unmount

> Settings

next to the name of your SD card.

1. From the Backup & reset menu, tap Factory data reset.

Personal Settings

227

2. Read the factory data reset information page and tap Reset phone.
3. Tap Erase everything.

 Your phone will power down and reset itself, which may take up to 10 minutes.


Once the phone has reset, it will run through the Hands Free Activation and update
processes again. When finished, you will see the Welcome screen and Setup application.
See Complete the Setup Screens to start over.

Personal Settings

228

System Settings
The following topics detail your phone’s system settings options, including date & time, accessibility
settings, printing, system updates, and device information.

Date & Time Settings
Use the date & time settings menu either to automatically use the network-provided date and time or
manually set these values, as well as select a time format.

Date and Time Overview
The following date and time options may be configured:
Date and Time Option

Description

Automatic date & time

Set the date and time automatically via the connected mobile network

Automatic time zone

Set the time zone automatically via the connected mobile network

Set date

Set the date manually (only available when Automatic date & time option
is disabled)

Set time

Set the time manually (only available when Automatic date & time option
is disabled)

Select time zone

Set the time zone manually (only when Automatic time zone is disabled)

Use 24-hour format

Enable or disable 24-hour format

Access Date and Time Options
1. From home, tap Apps

System Settings

> Settings

229

2. Tap Date & time.

3. Set available date and time options.
 Your date and time settings are applied and saved.

Accessibility Settings
The accessibility menu lets you enable and manage accessibility-related applications.

Accessibility Settings Overview
The following accessibility options may be configured:
Accessibility Option

Description

TalkBack

Set the TalkBack service to help blind or low-vision users access the
phone

Switch Access

Set Switch Access to allow you to control the phone using configurable
key combinations

Gadget Guardian

Protect your device and personal information by enabling safe browsing

Captions

Set the language, text size, and style for the captions

Magnification gesture

Set whether to allow zooming in and out the screen content by tripletapping the screen

Font size

Set font size for display

System Settings

230

Display size

Make items on the screen, including fonts, icons and images, smaller or
larger

Click after pointer stops
moving

If you use a mouse with the phone, set whether to let the mouse
automatically click after you stop moving it

High contrast text

Set whether to display onscreen text with higher contrast

Power button ends call

When enabled, you can press the Power/Lock key to end phone calls
without turning the screen off

Auto-rotate screen

Set whether to allow the screen to rotate the display with the phone
orientation, where applicable

Speak passwords

Get spoken feedback while typing passwords

Large mouse pointer

Display large pointer on the screen when you use a mouse with the
phone

Mono audio

Combine channels when playing audio

Accessibility shortcut

When this feature is enabled, you can quickly enable accessibility
features following the steps prompted on the Accessibility shortcut screen

Text-to-speech output

Set text-to-speech options

Touch & hold delay

Adjust the delay required for the phone to notice your "touch & hold"
gesture (for example, when you want to move an app to the home
screen)

Audio Type

Set the type of the phone's audio output

Sound Balance

Set the sound volume balance

Physical key vibrating

Set whether to let the phone vibrate when you press the physical buttons
(the Power/Lock key and the Volume keys)

Notification reminder

Set whether to remind you of notifications

Color inversion

Set whether to display screen content with its colors inverted

Color correction

Set whether to correct color on the screen for color-blind users

Access Accessibility Options
1. From home, tap Apps

System Settings

> Settings

231

2. Tap Accessibility.

3. Set available accessibility options.
 Your accessibility settings are applied and saved.

Printing
The Printing menu lets you configure Google's Cloud Print service. You can connect your printer to your
Google Account and then add the printer on your phone in the Printing menu. After that, you can send
documents, pictures, emails, or web pages from your phone to the printer wirelessly and have them
printed out.

Connect Your Printer to Your Google Account
How you connect your printer to your Google Account depends on the type of your printer.
For traditional printers, follow the steps below.
1. Connect the printer to your computer and install necessary software so that the printer is ready
for printing.
2. Open the Chrome Web browser on the computer and go to the Settings page.
3. Click Add printers and follow the prompts to add the printer to your Google Account. You need
to sign in to your Google Account in Chrome.
For Cloud Ready Printers, you can connect it to the Internet and register it to your Google Account
directly without using a computer.

Use Cloud Print on Your Phone
To use Google Cloud Print on your phone, you must sign in to your Google Account.

System Settings

232

If you haven't added a printer on the phone or haven't turned on the Cloud Print feature, tap Apps

Settings
> Printing > Cloud Print from home to enable this function or add a printer registered to
your Google Account.
1. Open a file on the phone and select the option for print. For example, open an image with the
Gallery app and tap Menu

> Print.

2. Select a printer you have added to the phone or tap
away.

> All printers… to add a printer right

3. Configure other print job options, such as number of copies, color, and paper size.

System Settings

233

4. Tap Print

to send the print job wireless to your printer through Google Servers.

Note: Instead of selecting a printer, you can also choose to save the file to Google Drive or as a PDF file.

System Updates
The System updates menu lets you update your PRL (preferred roaming list), your user profile, your
Android software, and your phone firmware.
1. From home, tap Apps

> Settings

2. Tap System updates and select an option and follow the prompts to complete the update.


For complete system update information, see Update Your Phone.

About Phone
The about phone menu lets you access important phone and legal information.

About Phone Overview
The following About Phone items may be reviewed or set:
About Phone Item

System Settings

Description

234

Check your phone’s status

Status

●

Battery status and level

●

Brand of the network

●

SIM card status (network, signal strength, mobile network type,
service state, roaming, mobile network state, and phone number,
and more)

●

IMEI information (MIN, PRL version, MEID, IMEI, and ICCID)

●

IP address

●

Wi-Fi MAC address

●

Bluetooth address

●

Serial number

●

Up time

Legal information

Check open source license information, Google legal document,
warranty, etc.

4G settings

Check the 4G LTE network provider and your IP address

Model number

Check the phone’s model number

Android version

Check the Android version number

Android security patch
level

Check the Android security patch level

Baseband version

Check the phone’s baseband version

Kernel version

Check the phone’s kernel version

Build number

Check the current phone software version

Hardware Version

Check the current phone hardware version

Access About Phone Options
1. From home, tap Apps

System Settings

> Settings

235

2. Tap About phone.

3. Select or view available options.
 Your phone information is displayed.

System Settings

236

Getting Help
The following set of topics will cover troubleshooting tips, phone specifications, and how to contact Virgin
Mobile and manage your wireless service.

237

For Assistance
The following topics address areas of support for your phone, including troubleshooting, specifications,
account information, warranty information, and customer service contact information.

Troubleshooting
Check the questions and answers below for troubleshooting solutions for common phone issues.

Check Here First
Problem: Phone freezes/operation is unstable.
Solution: Turn the phone on again. If you are unable to turn the phone off, press and hold the
Power/Lock key for about 10 seconds to restart the phone. Data that was being edited is erased
after your phone is powered on again.
Problem: Operation is unstable after a new application was installed.
Solution: The newly installed application may be the cause. Uninstall the application in Safe mode.
See Uninstall an App. To turn the phone on in Safe mode:


Press and hold the Power/Lock key > touch and hold Power off, read the disclaimer for safe
mode, and then tap OK.
•

After turning the phone on in Safe mode, "Safe Mode" appears at lower left.

•

After restarting in Safe mode, your phone can be powered on as usual.

•

Before turning the phone on in Safe mode, it is recommended that you back up important
data.

•

By powering the phone on in Safe mode, added widgets may not be displayed correctly.

Problem: Cannot use phone, mail, or Internet.
Solution 1: Check whether you are where signal is weak or out of service area.
Solution 2: Power the phone on again.
Solution 3: Is the phone in Airplane mode? To check that Airplane mode is canceled:


From home, tap Apps

> Settings

> More and tap the Airplane mode slider.

Solution 4: Is data communication disabled? To check that data communication is enabled:


From home, tap Apps
slider.

> Settings

> Mobile networks and tap the Data Enabled

Solution 5: Is a disabled access point set? To reset to initial settings:

For Assistance

238



From home, tap Apps
Menu

> Settings

> Mobile networks > Access Point Names >

> Reset to default.

Problem: Battery level goes down quickly.
Solution: Are you where signal is weak or have been out of service area for a long period? Calling
where signal is weak or being out of service area uses a lot of Battery.
Problem: Cannot install applications.
Solution: Applications cannot be installed with only a little free space on the phone or SD card. To
check free space, see Storage Settings. Applications not supported by your phone cannot be installed.
Problem: Cannot unlock screen.
Solution: Power the phone on again. If you are unable to turn the phone off, press and hold the
Power/Lock key for about 10 seconds to restart the phone. Data that was being edited is erased
after the phone is powered on again.

Specifications
The following tables list your phone’s and battery’s specifications.

Phone Specifications
Item

Description

Weight

Approx. 203.1 g

Continuous Talk Time

Approx. 21.4 hours

Continuous Standby Time

Approx. 714 hours

Charging Time

Approx. 161 minutes

Dimensions

Approx. 165.33 x 84.81 x 11.1 mm

Maximum Output

0.30 W
Up to 300 Mbps downlink/up to 100 Mbps uplink

Communication Speed
(theoretical speeds, actual speeds dependent on the network)

Battery Specifications
Item

For Assistance

Description

239

Voltage

3.85 V

Type

Lithium-ion

Capacity

3990 mAh

Virgin Mobile Account Information and Help
Find out about managing your account online and on your phone, buying additional minutes for your plan,
and getting help.
For more information about your Virgin Mobile account, as well as other Virgin Mobile services, visit us at:
virginmobileusa.com.

Manage Your Account
Access information about your account. You can:
●

Check your minutes.

●

Add money (Top-Up).

●

Change plans.

●

And more!

From Your Phone
Access your account from the special My Account app.
■

From home, tap Apps

> My Account

From Your Computer
■

Top-Up Your Account
Sign up for Auto Pay to keep your service working month after month. Or, you can buy Top-Up cards at
thousands of retailers and add money to your account from your phone or by logging in at
virginmobileusa.com.

Auto Pay
Auto Pay is the easiest way to keep your service working. Once you register your credit card, debit card
or PayPal account, you can set it to automatically pay your monthly plan. Then you can keep emailing,
IMing, Tweeting with Twitter, surfing, and talking with no interruptions. Set up Auto Pay anytime by
logging into My Account at virginmobileusa.com, and adjusting your payment settings.

For Assistance

240

From Your Phone
■

From home, tap Apps

> My Account

– or –
From home, tap Phone

. Dial

Copyright Information
©2017 Virgin Mobile USA, L.P. All rights reserved. The Virgin Mobile name and signature and the Virgin
Mobile name and logo are registered trademarks of Virgin Enterprises Ltd. and used under license by
Virgin Mobile. Other marks are the property of their respective owners.
ZTE and the ZTE logos are trademarks of the ZTE Corporation.
Google and Android are trademarks of Google, Inc.
®

The Bluetooth trademark and logos are owned by the Bluetooth SIG, Inc. and any use of such
trademarks by ZTE Corporation is under license.

microSDXC logo is a trademark of SD-3C, LLC.

Qualcomm Snapdragon™ processors are products of Qualcomm Technologies, Inc. Qualcomm and
Snapdragon are trademarks of Qualcomm Incorporated, registered in the United States and other
countries. Used with permission.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol are
trademarks of Dolby Laboratories.

For Assistance

241

Index
3-way Calling, 77
Accessibility, 230
Accessory Port, 4
Accounts
Add new, 222
Manage, 223
Activation, 18
Airplane Mode, 30
Alarm, 166
Answer a Call, 64
Apps
Find and install, 40
Request refunds, 41
Uninstall, 42
Update, 41
Apps Settings, 206
Auto Rotate Screen, 202
Back Key, 4
Back Up Phone, 226
Battery
Settings, 208
Bluetooth
Connect, 139
Receive information, 141
Send information, 139
Settings, 190
Share pictures and videos, 152
Turn on or off, 136
Bookmark, 122
Browser
Bookmark, 122
History, 122
Launch connection, 120
Settings, 123
Tabs, 123
Calculator, 164
Calendar, 157
Add event, 157
Sync Exchange ActiveSync calendar, 161
View events, 159
Call Log
Make call from, 69
Call Waiting, 76
Caller ID, 75
Camera, 144

Index

Record video, 146
Settings, 155
Take a picture, 145
Viewfinder, 144
Car Kit
Connect, 139
Charger Port, 4
Chrome, 124
Clock
Alarm, 166
Stopwatch, 168
Timer, 168
World Clock, 168
Conference Calling, 77
Contacts, 85
Add contact, 85
Delete, 90
Edit, 89
Import, 92
Make call from, 68
Save a phone number, 87
Share, 91
View, 87
Credentials, 216
Data Usage Settings, 195
Date and Time, 229
Device Administrators, 216
Drag, 16
Editing Text, 36
Email
Add account, 110
Add Exchange ActiveSync account, 112
Delete account, 116
Manage inbox, 116
Send Gmail, 101
Send message, 113
Setup, 109
Share pictures, 150
View and reply, 114
Emergency Numbers, 63
Encrypt phone, 216
Enhanced 9-1-1 (E 9-1-1), 63
Enter Text, 30
Exchange ActiveSync
Add account, 112

242

Features, 117
Extended Home Screen, 51
Facebook, 125
Share pictures and videos, 153
Factory Data Reset, 227
Files
Transfer between phone and computer, 128
Flash, 4
Flick, 16
Flickr
Share pictures, 153
Folders, 58
Font
Size, 202
Gallery, 147
View pictures and videos, 147
Gmail
Archive threads, 104
Create account, 37
Delete threads, 106
Labels, 103
Mute threads, 105
New messages, 102
Read and reply, 102
Read messages, 103
Report spam, 107
Search, 106
Send message, 101
Share pictures, 150
Switch accounts, 108
Google
Chrome, 124
Create account, 37
Sign in, 38
Voice search, 164
Google Keyboard, 31
Google Maps, 162
Google Play
Find and install apps, 40
Help, 43
Store, 39
Google Play Music, 170
Google Search, 163
Google Voice Typing, 35
Google+
Share pictures, 153
GPS Satellites, 214
Headset
Connect, 139

Index

Headset Jack, 4
Home Screen, 50
Add Folders, 58
Add Shortcuts, 57
Add Widgets, 58
Customize, 56
Extended, 51
Hotspot, 133
Settings, 193
Import Contacts, 92
Incoming Call
Answer, 64
Reject, 66
Input Settings, 223
Instagram
Share pictures, 153
Keyboard
Google keyboard, 31
Touchscreen, 30
Language Settings, 223
LinkedIn, 126
Location
GPS satellites, 214
Wireless networks, 214
Location Services, 214
Lock Key, 4
Maps, 162
Messaging, 95
MMS
Options, 99
Send messages, 96
Multimedia Messaging
Share pictures and videos, 151
Music
Google Play Music, 170
Notification Icons, 53
Notification Panel, 54
Notifications, 53
Phone
Dialer, 61
Phone Calls, 61
Answer, 63
Emergency numbers, 63
Using Call Log, 69
Using contacts, 68
Using phone keypad, 61
Phone Layout (illustration), 3
Phone Number
Save to contacts, 87

243

Phone Status, 234
Phone Update
PRL, 48
Profile, 48
Software, 44
Pictures
Edit, 149
Rotate, 149
Share via Bluetooth, 152
Share via email, 150
Share via Facebook, 153
Share via Flickr, 153
Share via messaging, 151
Take with camera, 145
View, 147
Picures
Share via Google+, 153
Share via Instagram, 153
Pinch, 17
Play Music, 170
Play Store, 39
Find and install apps, 40
Power Key, 4
Power Off, 15
Power On, 15
PRL Update, 48
Reject Incoming Call, 66
Reset Network settings, 201
Reset Phone, 227
Ringtone, 205
Rotate, 17
Save a Phone Number, 87
Screen Lock, 217
Screen Rotation, 202
Screen Unlock
Long press, 218
Screen Unlock Password, 220
Screen Unlock Pattern, 218
Screen Unlock PIN, 220
Search
Google, 163
Secure Credential Storage, 199
Security Settings, 215
Settings
Overview, 185
Setup Screens, 18
Share
Contacts, 91
Slide, 16

Index

Sound Settings, 205
Speaker, 4
Spread, 17
Status Bar, 52
Status Icons, 52
Stopwatch, 168
Storage
Settings, 207
Swipe, 16
Synchronize
Exchange ActiveSync, 118
Tap, 15
Tethering, 135
Text Editing, 36
Text Entry, 30
Text Messaging
Conversations, 98
Draft messages, 97
Notifications, 97
Options, 99
Send messages, 95
Timer, 168
Touch, 15
Touch and Hold, 16
Touchscreen
Keyboard, 30
Turn off, 43
Turn on, 44
TTY Mode, 83
Turn Device Off, 15
Turn Device On, 15
Twitter, 126
Typing, 30
Videos
Record, 146
Share via Bluetooth, 152
Share via Facebook, 153
Share via messaging, 151
Share via YouTube, 154
View, 147
Visual Voicemail, 70
Options, 73
Review, 71
Set up, 70
Settings, 73
Voice Search, 164
Voice Typing, 35
Voicemail
Display name, 74

244

Greeting, 74
Setup, 69
Volume, 205
Key, 4
VPN, 198
Add connection, 199
Connect or disconnect, 200
Prepare for connection, 198
Secure credential storage, 199
Wallpaper, 56
Web
Launch connection, 120

Index

Widgets, 58
Wi-Fi, 129
Settings, 187
Turn on and connect, 129
Wi-Fi Calling, 74
Settings, 189
Wi-Fi Hotspot, 133
World Clock, 168
YouTube, 181
Share videos, 154
Zoom, 17

245

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User Guide ZTE MAX XL Virgin Mobile

File Type pdf ZTE_MAX_XL_ug_vmu_16a_en_030317 ZTE_MAX_XL_ug_vmu_16a_en_030317 How do I get the User Guide for the Max XL (N9560)?

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