PEGATRON DPC3949 Wireless Residential Gateway User Manual
PEGATRON CORPORATION Wireless Residential Gateway
PEGATRON >
User Manual
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| Document ID | 2747048 |
| Application ID | LbO7biLhHYGfdKcJM8T9WA== |
| Document Description | User Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 72.69kB (908638 bits) |
| Date Submitted | 2015-09-14 00:00:00 |
| Date Available | 2016-03-12 00:00:00 |
| Creation Date | 2017-09-14 21:47:45 |
| Producing Software | GPL Ghostscript 9.18 |
| Document Lastmod | 2017-09-14 21:47:45 |
| Document Title | Cisco Model EPC3940 and EPC3940L EuroDOCSIS 3.0 16x4 Wireless Residential Gateway with Embedded Digital Voice Adapter |
| Document Creator | Microsoft® Word 2010 |
| Document Author: | Karen Darko (darkok) |
TP- 00115 Cisco Model DPC3949 DOCSIS 3.0 24x8 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide Please Read Important Read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide. Notices Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCable are trademarks of Cable Television Laboratories, Inc. The Wi-Fi Protected Setup mark is a mark of the Wi-Fi Alliance. Wi-Fi Protected Setup is a trademark of the Wi-Fi Alliance. Other third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) Publication Disclaimer Cisco Systems, Inc. assumes no responsibility for errors or omissions that may appear in this publication. We reserve the right to change this publication at any time without notice. This document is not to be construed as conferring by implication, estoppel, or otherwise any license or right under any copyright or patent, whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent. Disclaimer The maximum performance for wireless is derived from IEEE Standard 802.11 specifications. Actual performance can vary, including lower wireless network capacity, data throughput rate, range and coverage. Performance depends on many factors, conditions and variables, including distance from the access point, volume of network traffic, building materials and construction, operating system used, mix of wireless products used, interference and other adverse conditions. Software and Firmware Use The software described in this document is protected by copyright law and furnished to you under a license agreement. You may only use or copy this software in accordance with the terms of your license agreement. The firmware in this equipment is protected by copyright law. You may only use the firmware in the equipment in which it is provided. Any reproduction or distribution of this firmware or any portion of it, without our express written consent is prohibited. Copyright © 2015 Cisco Systems, Inc. All rights reserved. Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any informat ion retrieval system, electronic or mechanical, for any purpose, without the express permission of Cisco Systems, Inc. Contents IMPORTANT SAFETY INSTRUCTIONS United States FCC Compliance vii CE Compliance xii EU Compliance xiv About This Guide xv Chapter 1 Introducing the EuroDOCSIS Wireless Residential Gateway with Voice Introduction ......................................................................................................................... 2 What's In the Carton? .......................................................................................................... 3 Front Panel Description ...................................................................................................... 4 Top Panel Description......................................................................................................... 6 Back Panel Description ....................................................................................................... 7 Bottom Panel Description ................................................................................................... 9 Chapter 2 Installing the EuroDOCSIS Wireless Residential Gateway with Voice 10 Installation P reparations ...................................................................................................11 Install the Wireless Res idential Voice Gateway .............................................................. 18 Connect the Wireless Resid ential Voice Gateway .......................................................... 19 Chapter 3 Operation of Front Panel Indicators 21 Initial Power On, Calibration, and Registration (AC Power applied) ........................... 22 Normal Op erations (AC Power Applied) ....................................................................... 23 Special Conditions ............................................................................................................. 25 TP-00115 iii Contents Chapter 4 Troubleshooting the EuroDOCSIS Wireless Residential Gateway with Voice 26 Frequently Asked Questions ............................................................................................ 27 Common Troubles hooting Issues .................................................................................... 32 Tips for Improved Performa nce ....................................................................................... 33 Chapter 5 Customer Information iv 34 TP-00115 Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à l’attention des installateurs de réseaux câblés Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au fonctionnement, à moins que vous ne soyez qualifié pour ce faire. Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo. 2 0 0 8 0 8 1 4 _Insta ller8 2 0 _ Intl IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. 8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. 9) Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. 10) Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. 11) Only use attachments/accessories specified by the manufacturer. 12) Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over. 13) Unplug this apparatus during lightning storms or when unused for long periods of time. 14) Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as a power -supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not oper ate normally, or has been dropped. Power Source Warning A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company. The AC inlet on the unit must remain accessible and operable at all times. Ground the Product WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and built-up static charges. TP-00115 vii IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged into an AC power source. Eliminate AC Power/Mains Overloads WARNING: Avoid electric shock and fire hazard! Do not overload AC power/mains, outlets, extension cords, or integral convenience receptacles. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products. Provide Ventilation and Select a Location Remove all packaging material before applying power to the product. Do not place this apparatus on a bed, sofa, rug, or similar surface. Do not place this apparatus on an unstable surface. Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation provides proper ventilation. Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases w ith liquids, or other objects on top of this product. Do not block ventilation openings. Operating Environment This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C). Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are not blocked. Protect from Exposure to Moisture and Foreign Objects WARNING: Avoid electric shock and fire hazard! Do not expose this product to dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as vases, should not be placed on this apparatus. WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this product. WARNING: Avoid electric shock and fire hazard! Never push objects through the openings in this product. Foreign objects can cause electrical shorts that can result in electric shock or fire. viii TP-00115 IMPORTANT SAFETY INSTRUCTIONS Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user -serviceable parts. Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition. Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables. Telephone Equipment Notice When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric stock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. 2. Avoid using a telephone (other than a cordless type) during an electrical stor m. There may be a remote risk of electric shock from lightning. 3. Do not use the telephone to report a gas leak in the vicinity of the leak. CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. SAVE THESE INSTRUCTIONS TP-00115 ix United States FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Consult the dealer or an experienced radio/TV technician for help. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. This device is restricted for indoor use. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. The phone numbers listed are for FCC-related questions only and not intended for questions regarding the connection or operation for this device. Please contact your service provider for any questions you may have regarding the operation or installation of this device. Declaration of Conformity This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: 1) the device may not cause harmful interference, and 2) the device must accept any interference received, including interference that may cause undesired operation. DOCSIS Wireless Residential Gateway Model(s): DPC3949 EPC3949 Manufactured by: Cisco Systems, Inc. 5030 Sugarloaf Parkway Lawrenceville, Georgia 30044 USA Canada EMI Regulation This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada. TP-00115 United States FCC Compliance RF Exposure Statements Note: This device and it's antennas(s) must not be co-located or operating in conjunction with any other antenna or transmitter except in accordance with FCC multi-transmitter product procedures. US This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body. Canada This system has been evaluated for RF exposure for humans in reference to Canada Health Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance. 2 0 1 0 0 5 2 7 FCC DSL_ Domestic TP-00115 xi CE Compliance CE Compliance The equipment operates in the 2400-to-2483.5 MHz, the 5150-to-5350 MHz, and the 5470-to5725 MHz frequency range. Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive) This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements. x ii TP-00115 CE Compliance Note: The full declaration of conformity for this product can be found at http://www.cisco.com/ web/co nsumer/ support/ compliance_i nfo.htm l. The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC: Radio: EN 300 328 EMC: EN 301 489-1, EN 301 489-17, and EN 301 893 Safety: EN 60950-1 and EN 62311 The CE mark and class-2 identifier are affixed to the product and its packaging. This product conforms to the following European directives: -1999/5/EC National Restrictions This product is for indoor use only. France For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used outdoors in the band 2454 - 2483.5 MHz. There are no restrictions when used in other parts of the 2.4 GHz band. Check http://www.arcep.fr/ for more details. Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour de plus amples détails. Italy This product meets the National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating within the boundaries of the owner's property, its use requires a “general authorization.” Please check http://www.comuni cazi oni.it/i t/ for more details. Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una “Autorizzazione Generale”. Consultare http://www.comuni cazi oni.it/i t/ per maggiori dettagli. Latvia The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic Communications Office. Please check http://www.esd.lv for more details. 2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko sakaru direkcijas. Vairāk informācijas: http://www.esd.lv. Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the output power available at the connector (specified in dBm). 2 0 1 1 0 3 1 1 _CE_ Gatewa y TP-00115 x iii EU Compliance EU Compliance This device complies with Commission Regulations (EU) No. 1275/2008 and 801/2013. For more information on the energy consumption of this product, go to www.cisco.com/go/cpe-eu-lot26-results. x iv TP-00115 About This Guide About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the DPC3949 and EPC3949 Wireless Residential Gateway with Voice. Purpose This guide covers the following product models: DPC3949 DOCSIS Wireless Residential Gateway EPC3949 DOCSIS Wireless Residential Gateway All features described in this guide are standard to these models of residential gateways unless otherwise noted. For the purpose of this guide, whenever a feature or option applies to only a specific model, the model number is specified. If a model number is not specified, then the feature or option applies to both of the models . Audience This guide is written for system operators, cable modem installation personnel, customer service representatives, and Cisco Services support engineers. Document Version This is the first formal release of this document. TP-00115 xv 1 Chapter 1 Introducing the EuroDOCSIS Wireless Residential Gateway with Voice Introduction This chapter provides an overview of residential gateway features, indicators, and connectors to help you become familiar with the residential gateway and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the residential gateway so that you can verify that you received all of these items. In This Chapter TP-00115 Introduction ..........................................................................................2 What's In the Carton? ...........................................................................3 Front Panel Description .......................................................................4 Top Panel Description..........................................................................6 Back Panel Description ........................................................................7 Bottom Panel Description ....................................................................9 Chapter 1 Introducing the EuroD OCSIS Wireless Residential Gateway with Voice Introduction Your new Wireless Residential Gateway with Embedded Digital Voice Adapter meets industry standards for high-speed data connectivity along with reliable digital telephone service. The residential gateway delivers data, voice and wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in the home or small office and support high-speed data access and cost-effective voice services, all in one device. This guide provides procedures and recommendations for installing, operating, and troubleshooting your residential gateway for high-speed Internet service and digital telephone service. Contact your service provider for more information about subscribing to this service. Your new residential gateway offers the following outstanding benefits and features: Compliant with DOCSIS and EuroDOCSIS 3.0, 2.0, and 1.x standards along with PacketCable™ and EuroPacketCable™ specifications to deliver high-end performance and reliability High performance broadband Internet connectivity to energize your online experience Two-line embedded digital voice adapter for wired telephony service Four 1000/100/10BASE-T Ethernet ports to provide wired connectivity 802.11n/ac Wireless Access Point User configurable Parental Control blocks access to undesirable Internet sites Advanced firewall technology deters hackers and protects the home network from unauthorized access Attractive compact design that allows for vertical, horizontal, or wall-mounted operation Color-coded interface ports and corresponding cables simplify ins tallation and setup DOCSIS- and EuroDOCSIS-compliant LED labeling and behavior provides a user and technician friendly method to check operational status and act as a troubleshooting tool Allows automatic software upgrades by your service provider TP-00115 What's In the Carton? What's In the Carton? When you receive your residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One DPC3949 or EPC3949 EuroDOCSIS Wireless Residential Gateway with Voice One Ethernet cable (May not be provided with all products.) One AC power adapter with power cord (Image may vary from actual product. Item varies based on the region where the item is used.) One USB cable (Image may vary from product. May not be provided with all products.) If any of these items are missing or damaged, please contact your service provider for assistance. Notes: You need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your residential gateway. If your product supports telephone service, cables and other equipment needed for telephone service must be purchased separately. Contact your service provider to inquire about the equipment and cables you need for telephone service. TP-00115 Chapter 1 Introducing the EuroD OCSIS Wireless Residential Gateway with Voice Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Operation of Front Panel Indicators (on page 23), for more information on front panel LED status indicator functions. Gateway Model DPC3949 Gateway Model EPC3949 POWER—ON, power is applied to the residential gateway. DS—ON, the residential gateway is receiving data from the cable network. US—ON, the residential gateway is sending data to the cable network. ONLINE—ON, the residential gateway is registered on the network and fully operational. 1-4—ON, the Ethernet connection is operational. BLINKING indicates that data is being transferred over the Ethernet connection. OFF indicates that the Ethernet connection is not connected or has been disabled by the user. 2.4G—ON, the wireless access point is operational. Blinking indicates that data is being transferred over the wireless connection. OFF indicates that the wireless access point is not enabled. TP-00115 Front Panel Description 5G—ON, the wireless access point is operational. Blinking indicates that data is being transferred over the wireless connection. OFF indicates that the wireless access point is not enabled. WPS—OFF (normal condition), indicates that the wireless setup is not active. BLINKING indicates the user has activated wireless setup to add new Wireless Protected Setup (WPS) clients on the wireless network. Note: The WPS button is on the top panel of the gateway. For more information, see Top Panel Description (on page 5). TEL1—ON indicates telephony service is enabled. Blinks when line 1 is in use. OFF indicates that phone service for TEL 1 is not enabled. 10 TEL2—ON indicates telephony service is enabled. Blinks when line 2 is in use. OFF indicates that phone service for TEL 2 is not enabled. TP-00115 Chapter 1 Introducing the EuroD OCSIS Wireless Residential Gateway with Voice Top Panel Description The WPS button on the top panel of the residential gateway shows the status of the Wireless Protected Setup (WPS) feature. The residential gateway has similar indicator on the front panel. For more information, see Front Panel Description (on page 4). WIRELESS SETUP Button—Press this button to activate the Wireless Setup feature. This feature allows users to add new Wireless Protected Setup (WPS) compliant wireless clients to the home network. TP-00115 Back Panel Description Back Panel Description The following illustration identifies the back panel components on the residential gateway. Descriptions for each component follow the illustration. Gateway Model DPC3949 Gateway Model EPC3949 Important: Do not connect your PC to both the Ethernet and USB ports at the same time. Your residential gateway will not function properly if both the Ethernet and USB ports are connected to your PC at the same time. TP-00115 TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone wiring to conventional telephones or fax machines USB (Optional for some models)—Connects to selected devices. For models that support USB, the default is one USB port ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on your PC or your home network WIFI ON/OFF—With both Wi-Fi transmitters on, momentarily pressing this switch once for 1 to 2 seconds will turn off the 2.4G transmitter. Momentarily pressing it a second time turns off the 5G transmitter. Momentarily pressing it a third time turns on both the 2.4G and 5G transmitters Chapter 1 Introducing the EuroD OCSIS Wireless Residential Gateway with Voice RESET—A momentary pressing (1-2 seconds) of this button performs a software reset the device. Pressing and holding the button for more than ten seconds first causes a reset-to-factory-default of all settings and then performs a software reset of the device CAUTION: The RESET button is for maintenance purposes only. Do not use unless instructed to do so by your service provider. Doing so may cause you to lose any settings you have selected. CABLE—F-connector connects to an active cable signal from your service provider POWER—Connects the residential gateway to the AC power adapter that is provided with your residential gateway ON/OFF SWITCH (Provided only on products that carry the CE mark) — Allows you to turn off of the residential gateway without removing the power cord. Turning the residential gateway off using this switch ensures that the unit is consuming no energy. TP-00115 Bottom Panel Description Bottom Panel Description The bottom panel of your residential gateway contains a p roduct information label. TP-00115 2 Chapter 2 Installing the EuroDOCSIS Wireless Residential Gateway with Voice Introduction This chapter describes how to properly install the residential gateway and connect the residential gateway to a computer and other devices. In This Chapter TP-00115 Installation P reparations ....................................................................11 Install the Wireless Res idential Voice Gateway ...............................18 Connect the Wireless Resid ential Voice Gateway ...........................19 10 Chapter 2 Installing the EuroDOC SIS W ireless Residential Gateway with Voice Installation Preparations Before installing the residential gateway, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home devices as described in this section. What Are the System Requirements for Internet Service? To ensure that your residential gateway operates efficiently for high-speed Internet service, you must have an Internet-capable PC, Mac, or Internet appliance equipped with an Ethernet port or Wi-Fi capability. Note: You will also need an active cable input line and an Internet connection. What Are the Requirements for Telephone Service? If you intend to use the residential gateway for digital telephone service, verify that your home meets or exceeds all of the following requirements. Maximum Number of Telephones The RJ-11 telephone-style connectors on the residential gateway can each provide telephone service to multiple telephones, fax machines, and analog modems. The maximum number of telephone devices connected to each RJ -11 port is limited by the total Ringing Load of the telephone devices that are connected. Many telephone devices are marked with a Ringer Equivalent Number (REN). Each telephone port on the residential gateway can support up to a 5 REN load. The sum of the REN load on all of the telephone devices attached to each port must not exceed 5 REN. Telephone Device Types You can use telephone devices that are not labeled with a REN number, but the maximum number of attached telephone devices cannot be accurately calculated. With telephone devices that are not labeled, each device should be connected and the ring signal should be tested before adding more devices. If too many telephone devices are attached and the ring signal can no longer be heard, telephone devices should be removed until the ring signal works properly. Telephones, fax machines, and other telephone devices use the center 2 pins of the RJ-11 connectors to connect to your primary service. The outer 2 pins of the connector may be provisioned to provide a second telephone line. Contact you r service provider for more information. 11 TP-00115 Installation Preparations Dialing Requirements All of your telephones should be set to use Dual-Tone Multi-Frequency (DTMF) dialing. Pulse dialing may not be supported by your local service provider. Telephone Wiring Requirements The residential gateway supports connecting to the interior telephone wiring as well as connecting directly to a telephone or fax machine. The maximum distance from the unit to the most distant telephone device must not exceed 1000 feet (300 meters). Use 26-gauge twisted-pair, or larger, telephone wiring. Important: Connection to an existing or a new permanently installed home telephone wiring network should be completed by a qualified installer or at the direction of your telephone service provider. What Types of Service Accounts Do I Need? Depending upon the features that your service provider offers, you may need to establish one or both of the following accounts: A high-speed Internet access account, if your residential gateway supports an Internet connection An account for telephone service, if your residential gateway supports digital telephone service Refer to one of the following topics to learn more about the types of service accounts that you may need to establish. High-Speed Internet Access Account If you do not have a high-speed Internet access account, your service provider will set up your account and become your Internet service provider (ISP). Internet access enables you to send and receive email, access the World Wide Web, and receive other Internet services. You will need to give your service provider information about the residential gateway to use the high-speed Internet feature that this product offers. See Information Your Service Provider Needs (on page 14) to learn how to locate the information your service provider needs to establish a high-speed Internet access account for the residential gateway I Already Have a High-Speed Internet Access Account If you have an existing high-speed Internet access account, you will need to give your service provider the serial number and MAC address of the residential gateway to use the high-speed Internet feature that this product offers. See Information Your Service Provider Needs (on page 14) to learn how to locate this information. TP-00115 12 Chapter 2 Installing the EuroDOC SIS W ireless Residential Gateway with Voice Information Your Serv ice Prov ider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the device: The MAC address of the residential gateway media terminal adapter (MTA). The MTA MAC address consists of a series of 12 alphanumeric characters. The Wide-Area Network (WAN) MAC address of the residential gateway. The WAN MAC address consists of 12 alphanumeric characters. The Serial Number (S/N) of the residential gateway. The serial number consists of a series of nine digits. The Media Access Control (CM MAC) address of the residential gateway. The CM MAC address consists of a series of 12 alphanumeric characters. The following illustration shows a typical bar coded label; the image may vary from the label on the actual product. Write down these numbers in the spaces provided: MTA MAC Address ________________________ WAN MAC Address ________________________ Serial Number ___________________________ CM MAC Address ________________________ 13 TP-00115 Installation Preparations Where Is the Best Location for My Wireless Residential Voice Gateway? The ideal location for your residential gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your residential gateway. Read this user guide thoroughly before you decide where to place you r residential gateway. Consider these recommendations: Choose a location close to your computer if you will also use the residential gateway for high-speed Internet service. Choose a location that is near an existing RF coaxial connection to eliminate the need for an additional RF coaxial outlet. Choose a location that is relatively protected from accidental disturbance or harm, such as a closet, basement, or other protected area. Choose a location so that there is plenty of room to guide the cables away from the residential gateway without straining or crimping them. Choose a location that allows adequate ventilation around the residential gateway. Choose a location for the residential gateway that is adjacent to your telephone equipment if you plan on connecting your phone directly to the residential gateway. Note: If you are using the residential gateway to provide service to several telephones, a professional installer can connect the residential gateway to your existing home telephone wiring. How Do I Mount the Wireless Residential Voice Gateway on a Wall? (Optional) Your residential gateway may include mounting holes so that, if you wish, you can mount the residential gateway to a wall. This section describes how to mount the residential gateway to a wall, and includes a list of the equipment that you will need along with suggestions for choosing an appropriate place to mount the residential gateway. TP-00115 14 Chapter 2 Installing the EuroDOC SIS W ireless Residential Gateway with Voice Select an Appropriate Place to Mount the Wireless Residential Voice Gateway You may mount the residential gateway to a wall that is made of cement, wood, or drywall. When choosing an appropriate mounting place, refer to the following recommendations: Ensure that the mounting location is free of obstructions on all sides, and the cables should be able to easily reach the residential gateway without strain. Leave sufficient clearance between the bottom of the residential gateway and any flooring or shelving underneath to allow access to cabling. Allow enough slack in all cables so that the residential gateway can be removed for any required maintenance without disconnecting the cables. Choose a location that allows adequate ventilation around the residential gateway. Equipment Needed Verify that you have the following items that you will need to mount the residential gateway: Two wall anchors for #8 x 1-inch screws Two #8 x 1-inch pan head sheet metal screws Drill with a 3/16-in. (4.8 mm) wood or masonry bit, as appropriate for the wall composition A copy of the wall-mounting slots illustration shown on the following pages Position the Wireless Residential Gateway Use the following illustrations to guide you in positioning the residential gateway on the wall. 15 TP-00115 Installation Preparations Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the side of the residential gateway. Use this illustration as a guide for mounting the residential gateway to the wall. Note: Image not to scale. TP-00115 16 Chapter 2 Installing the EuroDOC SIS W ireless Residential Gateway with Voice Mounting the Wireless Residential Voice Gateway on a Wall Using a drill with a 3/16-in. (4.8 mm) bit, drill two holes at the same height and 4 in. (101.6 mm) apart. Note: The preceding graphic illustrates the location of the mounting holes on the back of the residential gateway. Are you mounting the residential gateway into a drywall or concrete surface where a wooden stud is available? If yes, go to Step 3. If no, drive the anchor bolts into the wall, and install the mounting screws into the anchor bolts; leave a gap of about 1/2 -in. (12.7 mm) between the screw head and the wall. Then, go to Step 4. Install the mounting screws into the wall; leave a gap of about 1/2 -in. (12.7 mm) between the screw head and the wall. Then, go to Step 4. Verify that no cables or wires are connected to the residential gateway. Lift the residential gateway into position. Slip the large end of both mounting slots (located in the side of the residential gateway) over the mounting screws, and then slide the residential gateway down until the narrow end of the keyhole slot contacts the screw shaft. Important: Verify that the mounting screws securely support the residential gateway before you release the unit. 17 TP-00115 Install the Wireless Residential Voice Gateway Install the Wireless Residential Voice Gateway This section describes how to connect your residential gateway to support the services that the residential gateway offers. Connect Devices to the Wireless Residential Voice Gateway The following illustration shows all of the possible connections that can be made to your residential gateway for various services. Although your model may not support all of the services pictured, you can determine which services your model supports by referring to the Benefits and Features list in Introduction (on page 2). Notes: Professional installation may be available. Contact your local service provider for further assistance. Device image varies according to model. TP-00115 18 Chapter 2 Installing the EuroDOC SIS W ireless Residential Gateway with Voice Connect the Wireless Residential Voice Gateway The following installation procedure ensures proper setup and configuration for the residential gateway. Choose an appropriate and safe location to install the residential gateway (close to a power source, an active cable connection, your PC-if using high-speed Internet, and your telephone lines-if using VoIP). For assistance, see Where Is the Best Location for My Wireless Residential Voice Gateway? (on page 14). WARNING: To prevent possible damage to equipment, disconnect any other telephone service before connecting your residential gateway to the same wires. Hazardous electrical voltages can exist on the telephone, Ethernet, or coax cable wiring. Be sure to disconnect AC power from all devices while installing your service. All wiring and connections must be properly insulated to prevent electrical shock. Telephone connections to an installed home telephone wiring network should be done by a qualified installer. The cable telephone service provider may offer professional installation and connection to the home telephone wiring network. A fee may be charged for this service. Power off your PC and other networking device; then, unplug them from the power source. Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the residential gateway. Note: To connect a TV, DHCT, set-top, or VCR from the same cable connection, you will need to install a cable signal splitter (not included). Always check with your service provider before using a splitter as a splitter may degrade the signal. 19 Connect your PC to the residential gateway using one of the following methods: Ethernet Connection. Connect one end of an Ethernet cable to the Ethernet port on your PC, and connect the other end to the Ethernet port on the back of the residential gateway. Wireless Connection. Make sure that your wireless device is powered up. You will need to associate your wireless device with the residential gateway once the residential gateway is operational. Follow the directions provided with your wireless device for associating with a wireless access point. Make sure that either the 2.4G or the 5G indicator is ON. TP-00115 Connect the Wireless Residential Voice Gateway If your residential gateway supports digital telephone service (VoIP), connect one end of a telephone jumper cable (not included) to a telephone outlet in your home or to a telephone or fax machine. Then connect the other end of the jumper cable to the appropriate RJ-11 Tel1 or Tel2 port on the back of the residential gateway. Notes: Telephones that require electrical connectors other than RJ -11 may require an external adapter (sold separately). Locate the AC power adapter provided with your residential gateway. Connect the barrel connector end of the power adapter into the power input on the back of the residential gateway. Then, plug the other end of the power adapter into a n AC outlet. The residential gateway will perform an automatic search to locate and sign on to the broadband data network. This process may take up to 2 -5 minutes. The residential gateway will be ready for use when the Power, US/DS, and Online LEDs on the front panel of the residential gateway stop blinking and remain on continuously. Plug in and power on your PC and other home network devices. If one or more of these devices uses wireless networking, the 2.4G or 5G LED on the residential gateway should be on or blinking. At this point, the installation is complete, and you can begin surfing the Internet. Note: If your PC does not have Internet access, see How Do I Configure TCP/IP Protocol? (on page 30) for information on how to configure your PC for TCP/IP. For Internet devices other than PCs, refer to the DHCP or IP Address configuration section of the User Guide or Operations Manual for those devices. TP-00115 20 3 Chapter 3 Operation of Front Panel Indicators Introduction This chapter describes the behavior of the front panel indicators when the residential gateway is first powered up, during normal operations, and in special conditions. In This Chapter TP-00115 Initial Power On, Calibration, and Registration (AC Power applied) ...............................................................................................22 Normal Op erations (AC Power Applied) ........................................23 Special Conditions ..............................................................................25 21 Chapter 3 Operation of Front Panel Indicators Initial Power On, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the residential gateway. Use this chart to troubleshoot the power up, calibration, and registration process of your residential gateway. Note: After the residential gateway completes Step 7 (Data Network Registration Complete), the residential gateway proceeds immediately to Normal Operations. See Normal Operations (AC Power applied) (on page 25). Front Panel LED Status Indicators During Initial Pow er Up, Calibration, and Registration Part 1, High Speed Data Registration 22 Step: Front Panel Indicator Self Test Downstrea m Scan Downstream Signal Lock Ranging Requesting IP Address Request High Speed Data Provisioning File Data Network Registration Complete POWER On On On On On On On DS On Blinking On On On On On US On Off Off Blinking On On On ONLINE On Off Off Off Off Blinking On ETHERNET 1-4 On Off, On, or Blinking Off, On, or Blinking Off, On, or Blinking Off, On, or Blinking Off, On, or Blinking On 2.4G On On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking 5G On On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking 8* WPS Off Off or Blinking Off or Blinking Off or Blinking Off or Blinking Off or Blinking Off TEL1 On Off Off Off Off Off Off 10 TEL2 On Off Off Off Off Off Off TP-00115 Normal Operations (AC Power Applied) Normal Operations (AC Power Applied) The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when AC power is applied to the gateway. Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator POWER On DS On US On ONLINE On ETHERNET 1-4 On - When a single device is connected to the Ethernet port and no data is being sent to or from the residential gateway Blinks - When only one Ethernet device is connected and data is being transferred between the consumer premise equipment (CPE) and the wireless home gateway Off - When no devices are connected to the Ethernet ports Blinks - When data is being transferred between the CPE and the wireless home gateway Off - When the wireless access point is disabled by the user Blinks - When data is being transferred between the CPE and the wireless home gateway Off - When the wireless access point is disabled by the user On - When telephony service is enabled 8* 10 TP-00115 Normal Operations 2.4G 5G WPS TEL1 TEL2 On - When the wireless access point is enabled and operational On - When the wireless access point is enabled and operational Off - When wireless setup is not active Blinks - When wireless setup is active to add new wireless clients on the wireless network Blinks - When line 1 is in use On - When telephony service is enabled Blinks - When line 2 is in use 23 Chapter 3 Operation of Front Panel Indicators Note: In addition to the status shown in the previous table, some service providers use color-coded LEDs to indicate detailed channel bonding and data link status. For additional information about color-coded LEDs, check with your service provider. 24 TP-00115 Special Conditions Special Conditions The following chart describes the appearance of the residential gateway front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator POWER Network Access Denied Slow Blinking (once per second) DS Slow Blinking (once per second) US Slow Blinking (once per second) ONLINE Slow Blinking (once per second) ETHERNET 1-4 Slow Blinking (once per second) 2.4G Slow Blinking (once per second) 5G Slow Blinking (once per second) 8* WPS Slow Blinking (once per second) TP-00115 TEL1 Off 10 TEL2 Off 25 4 Chapter 4 Troubleshooting the EuroDOCSIS Wireless Residential Gateway with Voice Introduction This chapter describes the most common issues that may occur after the residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway. In This Chapter TP-00115 Frequently Asked Questions .............................................................27 Common Troubles hooting Issues .....................................................35 Tips for Improved Performa nce ........................................................36 26 Chapter 4 Troubleshooting the EuroDOC SIS W ireless Residential Gateway with Voice Frequently Asked Questions This section provides answers to common questions about the residential gateway. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the residential gateway in Microsoft Windows or Macintosh environments. TCP/IP protocol in a Microsoft Windows environment is different for each operating system. Follow the appropriate instructions in this section for your operating system. Configuring TCP/IP on Window s 7 Sy stems 1 Open Network Connections by clicking the Start button, and then clicking Control Panel. In the Search field, type adapter, and then, under Network and Sharing Center , click View network connections. Right-click the connection that you want to change, and then click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. The Local Area Connection Properties window appears. Click the Networking tab. Under This connection uses the following items, click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click Properties. To specify IPv4 IP address settings, do one of the following: 27 To get IP settings automatically using DHCP, click Obtain an IP address automatically, and then click OK. To specify an IP address, click Use the following IP address, and then, in the IP address, Subnet mask, and Default gateway fields, type the IP address settings. To specify IPv6 IP address settings, do one of the following: To get IP settings automatically using DHCP, click Obtain an IPv6 address automatically, and then click OK. To specify an IP address, click Use the following IPv6 address, and then, in the IPv6 address, Subnet prefix length, and the Default gateway fields, type the IP address settings. TP-00115 Frequently Asked Questions To specify DNS server address settings, do one of the following: To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK. To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server fields, type the addresses of the primary and secondary DNS servers. To change advanced DNS, WINS, and IP settings, click Advanced. 10 When you are finished, click OK. 11 Try to access the Internet. If you cannot access the Internet, contact your service provider for further assistance. Configuring TCP/IP on Window s XP Sy stems 1 Click Start, and depending on your Start menu setup, choose one of the following options: If you are using the Windows XP Default Start menu, choose Connect to, choose Show all connections, and then go to Step 2. If you are using the Windows XP Classic Start menu, select Settings, choose Network Connections, click Local Area Connection, and then go to Step 3. Double-click the Local Area Connection icon in the LAN or High-Speed Internet section of the Network Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP), and then click Properties in the Local Area Connection Properties window. Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol (TCP/IP) Properties window, and then click OK. Click Yes to restart your computer when the Local Network window appears. The computer restarts. The TCP/IP protocol is now configured on your PC, and your Ethernet devices are ready for use. Try to access the Internet. If you cannot access the Internet, contact your service provider for further assistance. Configuring TCP/IP on Macintosh Sy stems 1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. TP-00115 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode. Click Advanced in the User Mode window, and then click OK. Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP window, and then click Using DHCP Server. 28 Chapter 4 Troubleshooting the EuroDOC SIS W ireless Residential Gateway with Voice Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: Make sure that the Load only when needed option is unchecked. Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is unchecked. If there is a check mark in the option, uncheck the option, and then click Info in the lower-left corner. Is there a Hardware Address listed in this window? If yes, click OK. To close the TCP/IP Control Panel window, click File, and then scroll down to click Close. You have completed this procedure. If no, you must power off your Macintosh. With the power off, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed down, power on your Macintosh but do not release these keys until you hear the Apple chime at least three times, then release the keys and let the computer restart. When your computer fully reboots, repeat Steps 1 through 7 to verify that all TCP/IP settings are correct. If your computer still does not have a Hardware Address, contact your authorized Apple dealer or Apple technical support center for further assistance. How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the residential gateway is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC. Renew ing the IP Address on Window s 7 Sy stems 1 Click the Windows Start button. Type cmd in the Search field. The cmd window appears. Type ipconfig /renew and press Enter to renew the IP address of the computer. Renew ing the IP Address on Window s XP Sy stems 1 Click Start, and then click Run. The Run window appears. 29 Type cmd in the Open field and click OK. A window with a command prompt appears. Type ipconfig /release at the C:/ prompt and press Enter. The system releases the IP address. Type ipconfig /renew at the C:/ prompt and press Enter. The system displays a new IP address. TP-00115 Frequently Asked Questions Click the X in the upper-right corner of the window to close the Command Prompt window. You have completed this procedure. Note: If you cannot access the Internet, contact your service provider for further assistance. Renew ing the IP Address on Macintosh Sy stems 1 Close all open programs. Open your Preferences folder. Drag the tcp/ip preferences file to the Trash. Close all open windows and empty the Trash. Restart your computer. As your computer starts, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed down, power on your Macintosh but do not release these keys until you hear the Apple chime at least three times, release the keys and let the computer restart. When your computer fully reboots, click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode. Click Advanced in the User Mode window, and then click OK. 10 Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP window, and then click Using DHCP Server. 11 Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: In some cases, the Load only when needed option does not appear. If it appears, select the option. A check mark appears in the option. 12 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is not selected. If there is a check mark in the option, select the option to clear the check mark, and then click Info in the lower-left corner. 13 Is there a Hardware Address listed in this window? If yes, click OK. To close the TCP/IP Control Panel window, click File, and then scroll down to click Close. If no, repeat these instructions from Step 6. 14 Reboot your computer. TP-00115 30 Chapter 4 Troubleshooting the EuroDOC SIS W ireless Residential Gateway with Voice What if I Do Not Subscribe to Cable TV? If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local service provider for complete information on cable services, including high-speed Internet access. How Do I Arrange for Installation? Call your service provider to inquire about professional installation. A professional installation ensures proper cable connection to the residential gateway and to your PC, and it ensures the proper configuration of all hardware and software settings. Contact your service provider for more information about installation. How Does the Wireless Residential Voice Gateway Connect to My Computer? The residential gateway connects to the 10/100/1000BASE -T Ethernet port on your PC. To use the Ethernet interface, your PC needs Ethernet cards. These cards are available from your local PC or office supply retailer, or from your service provider. For best performance over an Ethernet connection, your PC should be equipped with a Gigabit Ethernet card. After My Wireless Residential Voice Gateway Is Connected, How Do I Access the Internet? Your local service provider becomes your Internet service provider (ISP). They of fer a wide range of services including email, chat, news, and information services. Your service provider will provide the software that you will need. Can I Watch TV and Surf the Internet at the Same Time? Absolutely! If you subscribe to cable television service, you can watch TV and use your residential gateway at the same time by connecting your TV and your residential gateway to the cable network using an optional cable signal splitter. 31 TP-00115 Common Troubleshooting Issues Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 23), for more detailed information on front panel LED status indicator operation and function. The Wireless Residential Voice Gateway does not register an Ethernet connection Try one of the following solutions: Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully. Verify the status of the front panel status indicator lights. The Wireless Residential Voice Gateway does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the residential gateway, you should first connect the residential gateway to the uplink port of the hub using the correct crossover cable. The LINK LED of the hub will illuminate continuous ly. The Wireless Residential Voice Gateway does not register a cable connection The residential gateway works with a standard, 75 -ohm, RF coaxial cable. If you are using a different cable, your residential gateway will not function properly. Contact your service provider to determine whether you are using the correct cable. TP-00115 32 Chapter 4 Troubleshooting the EuroDOC SIS W ireless Residential Gateway with Voice Tips for Improved Performance If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the AC power adapter is properly inserted into an electrical outlet. Verify that your residential gateway AC power adapter is not plugged into an electrical outlet that is controlled by a wall switch. If a wall s witch controls the electrical outlet, make sure the switch is in the ON position. Verify that the ONLINE LED status indicator on the front panel of your residential gateway is illuminated. Verify that your cable service is active and that it supports two-way service. Verify that all cables are properly connected, and that you are using the correct cables. If you are using the Ethernet connection, verify that your TCP/IP is properly installed and configured. Verify that you have called your service provider and given them the serial number and MAC address of your residential gateway. If you are using a cable signal splitter so that you can connect the residential gateway to other devices, remove the splitter and reconnect the cables so that the residential gateway is connected directly to the cable input. If the residential gateway now functions properly, the cable signal splitter may be defective and may need to be replaced. If you are connected to your PC with an Ethernet connection, your PC should be equipped with a Gigabit Ethernet card for best performance. 33 TP-00115 5 Chapter 5 Customer Information Introduction If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account. Check your extranet site often as the information is updated frequently. TP-00115 34 Americas Headquarters Cisco Systems, Inc. http://www.cisco.com 170 West Tasman Drive Tel: +1-408 526-4000 San Jose, CA 95134-1706 +1-800 553-6387 USA Fax: +1-408 527-0883 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice. © 2015 Cisco and/or its affiliates. All rights reserved. April 2015 Part Number TP-00115
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