PEGATRON EOS8821 Notebook Computer User Manual

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EOS8821 User Manual

User Manual

User's ManualSatellite L40W-C/L40DW-CSatellite Radius L40W-C/L40DW-CSeries

Table of ContentsChapter 1 TOSHIBA Legal, Regulatory, and SafetyCopyright, Disclaimer and Trademarks .............................................. 1-1Regulatory Information ......................................................................... 1-2Video Standard Notice .......................................................................... 1-8OpenSSL Toolkit License Issues ......................................................... 1-8FreeType License Issues .................................................................... 1-10ENERGY STAR® Program .................................................................. 1-14Disposing of the computer and the computer's batteries ............... 1-14General Precautions ........................................................................... 1-14Safety Icons ......................................................................................... 1-17Chapter 2 Getting StartedEquipment checklist ............................................................................. 2-1Conventions ........................................................................................... 2-1Using your computer for the first time ................................................ 2-2Getting to know Windows ..................................................................... 2-8Turning off the power .......................................................................... 2-10Chapter 3 The Grand TourFront with the display closed ............................................................... 3-1Left side .................................................................................................. 3-2Right side ............................................................................................... 3-3Back ........................................................................................................ 3-4Underside ............................................................................................... 3-5Front with the display open .................................................................. 3-5Magnets location ................................................................................... 3-8Internal Hardware Components ........................................................... 3-9Power Condition Descriptions ........................................................... 3-12Chapter 4 Operating BasicsOperating in Tablet Mode ..................................................................... 4-1Using the Touch Screen ....................................................................... 4-2Using the Touch Pad ............................................................................. 4-3The Keyboard ......................................................................................... 4-4Battery .................................................................................................... 4-7Memory media ..................................................................................... 4-10External Display .................................................................................. 4-14Security lock ........................................................................................ 4-17User's Manual ii

Optional TOSHIBA Accessories ........................................................ 4-17Sound System and Video mode ......................................................... 4-18Chapter 5 Utilities and Advanced UsageUtilities and Applications ...................................................................... 5-1Special features ..................................................................................... 5-5TOSHIBA Password Utility ................................................................... 5-7TOSHIBA System Settings ................................................................... 5-9TOSHIBA Media Player by sMedio TrueLink+ .................................. 5-10TOSHIBA PC Health Monitor .............................................................. 5-12TOSHIBA Setup Utility ........................................................................ 5-13System Recovery ................................................................................ 5-14Chapter 6 TroubleshootingProblem-solving process ..................................................................... 6-1Hardware and system checklist ........................................................... 6-4TOSHIBA support ................................................................................ 6-13Chapter 7 AppendixSpecifications ........................................................................................ 7-1AC Power Cord and Connectors .......................................................... 7-2Information for Wireless Devices ........................................................ 7-3Legal Footnotes ................................................................................... 7-13Glossary ............................................................................................... 7-16IndexUser's Manual iii

User's Manual iv

not recommended by TOSHIBA is likely to result in interference to radioand TV reception. Shielded cables must be used between the externaldevices and the computer’s Universal Serial Bus (USB 2.0 and 3.0) ports,HDMI port and Headphone/Microphone combo jack. Changes ormodifications made to this equipment, not expressly approved byTOSHIBA or parties authorized by TOSHIBA could void the user’s authorityto operate the equipment.FCC conditionsThis device complies with part 15 of the FCC Rules. Operation is subject tothe following two conditions:1. This device may not cause harmful interference.2. This device must accept any interference received, includinginterference that may cause undesired operation.ContactAddress: TOSHIBA America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618-1697Telephone: (949) 583-3000This information is only applicable for the countries/regions where it isrequired.EU Declaration of ConformityThis product is carrying the CE-Mark inaccordance with the related European Directives.Responsible for CE-Marking is TOSHIBA EUROPEGMBH, Hammfelddamm 8, 41460 Neuss,Germany. The complete and official EUDeclaration of Conformity can be found onTOSHIBA’s web sitehttp://epps.toshiba-teg.com on the Internet.CE complianceThis product is labeled with the CE Mark in accordance with the applicableEuropean Directives, notably RoHS Directive 2011/65/EU, RadioEquipment and Telecommunications Terminal Directive 1999/5/EC,Ecodesign Directive 2009/125/EC (ErP) and the related implementingmeasures.User's Manual 1-3

This product and the original options are designed to observe the relatedEMC (Electromagnetic Compatibility) and safety standards. However,TOSHIBA cannot guarantee that this product still observes these EMCstandards if options or cables not produced by TOSHIBA are connected orimplemented. In this case the persons who have connected/implementedthose options/cables have to provide assurance that the system (PC plusoptions/cables) still fulfils the required standards. To avoid general EMCproblems, the following guidance should be noted:Only CE marked options should be connected/implementedOnly best shielded cables should be connectedWorking environmentThis product was designed to fulfil the EMC (Electromagnetic Compatibility)requirements to be observed for so-called “Residential, commercial andlight industry environments”. TOSHIBA do not approve the use of thisproduct in working environments other than the above mentioned“Residential, commercial and light industry environments”.For example, the following environments are not approved:Industrial Environments (e.g. environments where a mains voltage of380 V three-phase is used)Medical EnvironmentsAutomotive EnvironmentsAircraft EnvironmentsAny consequences resulting from the use of this product in workingenvironments that are not approved are not the responsibility of TOSHIBA.The consequences of the use of this product in non-approved workingenvironments may be:Interference with other devices or machines in the near surroundingarea.Malfunction of, or data loss from, this product caused by disturbancesgenerated by other devices or machines in the near surrounding area.Therefore TOSHIBA strongly recommend that the electromagneticcompatibility of this product should be suitably tested in all non-approvedworking environments before use. In the case of automobiles or aircraft,the manufacturer or airline respectively should be asked for permissionbefore use of this product.Furthermore, for general safety reasons, the use of this product inenvironments with explosive atmospheres is not permitted.User's Manual 1-4

VCCI Class B Information (Japan Only)この装置は、クラスＢ情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。取扱説明書に従って正しい取り扱いをしてください。ＶＣＣＩ－ＢCanadian regulatory information (Canada only)This digital apparatus does not exceed the Class B limits for radio noiseemissions from digital apparatus as set out in the Radio InterferenceRegulation of the Canadian Department of Communications.Note that Canadian Department of Communications (DOC) regulationsprovide, that changes or modifications not expressly approved byTOSHIBA Corporation could void your authority to operate this equipment.This Class B digital apparatus meets all requirements of the CanadianInterference-Causing Equipment Regulations.Cet appareil numérique de la classe B respecte toutes les exigences duRèglement sur le matériel brouilleur du Canada.Following information is only valid for EU-memberStates:Disposal of productsThe crossed out wheeled dust bin symbol indicates thatproducts must be collected and disposed of separatelyfrom household waste. Integrated batteries andaccumulators can be disposed of with the product. Theywill be separated at the recycling centres.The black bar indicates that the product was placed on themarket after August 13, 2005.By participating in the separate collection of products andbatteries, you will help to assure the proper disposal ofproducts and batteries and thus help to prevent potentialnegative consequences for the environment and humanhealth.For more detailed information about the collection andrecycling programmes available in your country, pleasevisit our website( www.toshiba.eu/recycling ) or contact your local counciloffice or the retail outlet where you purchased the product.User's Manual 1-5

Disposal of batteries and/or accumulatorsThe crossed out wheeled dust bin symbol indicates thatbatteries and/or accumulators must be collected anddisposed of separately from household waste.If the battery or accumulator contains more than thespecified values of lead (Pb), mercury (Hg), and/orcadmium (Cd) defined in the European Battery Directive,then the chemical symbols for lead (Pb), mercury (Hg)and/or cadmium (Cd) will appear below the crossed outwheeled dust bin symbol.By participating in the separate collection of batteries, youwill help to assure the proper disposal of products andbatteries and thus help to prevent potential negativeconsequences for the environment and human health. Toachieve this you should take any battery and/oraccumulator to your local recycling site, or to a retail outletor facility that offers to collect these devices forenvironmentally friendly disposal, ensuring that theterminal contacts are covered by non-conductive tape.For more detailed information about the collection andrecycling programmes available in your country, pleasevisit our website( www.toshiba.eu/recycling ) or contact your local counciloffice or the retail outlet where you purchased the product.These symbols might not stick depending on the country and region whereyou purchased.REACH - Compliance StatementThe European Union (EU) chemical regulation, REACH (Registration,Evaluation, Authorization and Restriction of Chemicals), entered into forceon 1 June 2007, with phased deadlines to 2018.Toshiba will meet all REACH requirements and is committed to provide ourcustomers with information about the presence in our articles ofsubstances included on the candidate list according to REACH regulation.Please consult the following websitewww.toshiba.eu/reach for information about the presence in our articles ofsubstances included on the candidate list according to REACH in aconcentration above 0.1 % weight by weight.User's Manual 1-6

Following information is only for Turkey:Disposal of products:The crossed wheelie bin symbol means that thisproduct should not be collected and disposed withother household wastes. When product become wasteat the end-of-life, to protect environment and humanhealth, it should be given to nearest collectionrecycling or disposal center. For more informationabout collection and recycling programs in yourcountry please contact your local authority or theretailer where the product was purchased.Toshiba meets all requirements of Turkish regulation 28300“Restriction of the use of certain hazardous substances in electricaland electronic equipment”.AEEE Yönetmeliğine UygundurToshiba 28300 sayılı Türkiye ''Elektrikle çalişan ve elektronikekipmanda belirli tehlikeli maddelerin kullanimiyla ilgili kisitlama”yönetmeliği gereklerini tamamen yerine getirmektedirThe number of possible pixel failures of your display is definedaccording to ISO 9241-307 standards. If the number of pixel failures isless than this standard, they will not be counted as defect or failure.Battery is a consumption product, since the battery time depends onthe usage of your computer. If the battery can not be charged at all,then it is a defect or failure. The changes in battery time is not a defector failure.Following information is only for India:The use of this symbol indicates that this product may notbe treated as household waste.By ensuring this product is disposed of correctly, you willhelp prevent potential negative consequences for theenvironment and human health, which could otherwise becaused by inappropriate waste handling of this product.For more detailed information about recycling of thisproduct, please visit our website( http://www.toshiba-india.com ) or contact call center(1800-200-8674).These symbols might not stick depending on the country and region whereyou purchased.User's Manual 1-7

Video Standard NoticeTHIS PRODUCT IS LICENSED UNDER THE AVC, THE VC-1 ANDMPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONALAND NON-COMMERCIAL USE OF A CONSUMER FOR (I) ENCODINGVIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS ("VIDEO")AND/OR (II) DECODING AVC, VC-1 AND MPEG-4 VIDEO THAT WASENCODED BY A CONSUMER ENGAGED IN A PERSONAL ANDNONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM AVIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCHVIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANYOTHER USE. ADDITIONAL INFORMATION INCLUDING THATRELATING TO PROMOTIONAL, INTERNAL AND COMMERCIAL USESAND LICENSING MAY BE OBTAINED FROM MPEG LA, L.L.C. SEEhttp://www.mpegla.comOpenSSL Toolkit License IssuesLICENSE ISSUES==============The OpenSSL toolkit stays under a dual license, i.e. both the conditions ofthe OpenSSL License and the original SSLeay license apply to the toolkit.See below for the actual license texts. Actually both licenses are BSD-styleOpen Source licenses. In case of any license issues related to OpenSSLplease contact openssl-core@openssl.org.OpenSSL License------------------------/*=====================================================Copyright (c) 1998-2011 The OpenSSL Project. All rights reserved.Redistribution and use in source and binary forms, with or withoutmodification, are permitted provided that the following conditions are met:1. Redistributions of source code must retain the above copyright notice,this list of conditions and the following disclaimer.2. Redistributions in binary form must reproduce the above copyrightnotice, this list of conditions and the following disclaimer in thedocumentation and/or other materials provided with the distribution.3. All advertising materials mentioning features or use of this softwaremust display the following acknowledgment:"This product includes software developed by the OpenSSL Project foruse in the OpenSSL Toolkit."( http://www.openssl.org/ )4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not beused to endorse or promote products derived from this softwarewithout prior written permission. For written permission, please contactopenssl-core@openssl.org.User's Manual 1-8

5. Products derived from this software may not be called "OpenSSL" normay "OpenSSL" appear in their names without prior written permissionof the OpenSSL Project.6. Redistributions of any form whatsoever must retain the followingacknowledgment:"This product includes software developed by the OpenSSL Project foruse in the OpenSSL Toolkit"( http://www.openssl.org/ )THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS''AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUTNOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITYAND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. INNO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORSBE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOTLIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS ORSERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OFLIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAYOUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THEPOSSIBILITY OF SUCH DAMAGE.=====================================================This product includes cryptographic software written by Eric Young(eay@cryptsoft.com). This product includes software written by TimHudson (tjh@cryptsoft.com).*/Original SSLeay License----------------------------------/* Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)All rights reserved.This package is an SSL implementation written by Eric Young(eay@cryptsoft.com).The implementation was written so as to conform with Netscapes SSL.This library is free for commercial and non-commercial use as long as thefollowing conditions are aheared to. The following conditions apply to allcode found in this distribution, be it the RC4, RSA, lhash, DES, etc., code;not just the SSL code. The SSL documentation included with thisdistribution is covered by the same copyright terms except that the holderis Tim Hudson (tjh@cryptsoft.com).Copyright remains Eric Young's, and as such any Copyright notices in thecode are not to be removed.If this package is used in a product, Eric Young should be given attributionas the author of the parts of the library used.User's Manual 1-9

This can be in the form of a textual message at program startup or indocumentation (online or textual) provided with the package.Redistribution and use in source and binary forms, with or withoutmodification, are permitted provided that the following conditions are met:1. Redistributions of source code must retain the copyright notice, this listof conditions and the following disclaimer.2. Redistributions in binary form must reproduce the above copyrightnotice, this list of conditions and the following disclaimer in thedocumentation and/or other materials provided with the distribution.3. All advertising materials mentioning features or use of this softwaremust display the following acknowledgement:"This product includes cryptographic software written by Eric Young(eay@cryptsoft.com)"The word 'cryptographic' can be left out if the rouines from the librarybeing used are not cryptographic related :-).4. If you include any Windows specific code (or a derivative thereof) fromthe apps directory (application code) you must include anacknowledgement:"This product includes software written by Tim Hudson(tjh@cryptsoft.com)"THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANYEXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITEDTO, THE IMPLIED WARRANTIES OF MERCHANTABILITY ANDFITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NOEVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FORANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, ORCONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OFUSE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVERCAUSED AND ON ANY THEORY OF LIABILITY, WHETHER INCONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCEOR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THISSOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCHDAMAGE.The licence and distribution terms for any publically available version orderivative of this code cannot be changed. i.e. this code cannot simply becopied and put under another distribution licence [including the GNU PublicLicence.]*/FreeType License IssuesThe FreeType Project LICENSE----------------------------2006-Jan-27User's Manual 1-10

Copyright 1996-2002, 2006 byDavid Turner, Robert Wilhelm, and Werner LembergIntroduction============The FreeType Project is distributed in several archive packages; some ofthem may contain, in addition to the FreeType font engine, various toolsand contributions which rely on, or relate to, the FreeType Project.This license applies to all files found in such packages, and which do notfall under their own explicit license. The license affects thus the FreeTypefont engine, the test programs, documentation and makefiles, at the veryleast.This license was inspired by the BSD, Artistic, and IJG (Independent JPEGGroup) licenses, which all encourage inclusion and use of free software incommercial and freeware products alike. As a consequence, its mainpoints are that:We don't promise that this software works. However, we will beinterested in any kind of bug reports. (`as is' distribution)You can use this software for whatever you want, in parts or full form,without having to pay us. (`royalty-free' usage)You may not pretend that you wrote this software. If you use it, or onlyparts of it, in a program, you must acknowledge somewhere in yourdocumentation that you have used the FreeType code. (`credits')We specifically permit and encourage the inclusion of this software, with orwithout modifications, in commercial products.We disclaim all warranties covering The FreeType Project and assume noliability related to The FreeType Project.Finally, many people asked us for a preferred form for a credit/disclaimer touse in compliance with this license. We thus encourage you to use thefollowing text:"""Portions of this software are copyright (C) <year> The FreeType Projectwww.freetype.orgAll rights reserved."""Please replace <year> with the value from the FreeType version youactually use.Legal Terms============0. Definitions--------------Throughout this license, the terms `package', `FreeType Project', and`FreeType archive' refer to the set of files originally distributed by theUser's Manual 1-11

authors (David Turner, Robert Wilhelm, and Werner Lemberg) as the`FreeType Project', be they named as alpha, beta or final release.`You' refers to the licensee, or person using the project, where `using' is ageneric term including compiling the project's source code as well aslinking it to form a `program' or `executable'. This program is referred to as`a program using the FreeType engine'.This license applies to all files distributed in the original FreeType Project,including all source code, binaries and documentation, unless otherwisestated in the file in its original, unmodified form as distributed in the originalarchive. If you are unsure whether or not a particular file is covered by thislicense, you must contact us to verify this.The FreeType Project is copyright (C) 1996-2000 by David Turner, RobertWilhelm, and Werner Lemberg. All rights reserved except as specifiedbelow.1. No Warranty--------------THE FREETYPE PROJECT IS PROVIDED `AS IS' WITHOUTWARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,INCLUDING, BUT NOT LIMITED TO, WARRANTIES OFMERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. INNO EVENT WILL ANY OF THE AUTHORS OR COPYRIGHT HOLDERSBE LIABLE FOR ANY DAMAGES CAUSED BY THE USE OR THEINABILITY TO USE, OF THE FREETYPE PROJECT.2. Redistribution--------------This license grants a worldwide, royalty-free, perpetual and irrevocableright and license to use, execute, perform, compile, display, copy, createderivative works of, distribute and sublicense the FreeType Project (in bothsource and object code forms) and derivative works thereof for anypurpose; and to authorize others to exercise some or all of the rightsgranted herein, subject to the following conditions:Redistribution of source code must retain this license file (`FTL.TXT')unaltered; any additions, deletions or changes to the original files mustbe clearly indicated in accompanying documentation. The copyrightnotices of the unaltered, original files must be preserved in all copiesof source files.Redistribution in binary form must provide a disclaimer that states thatthe software is based in part of the work of the FreeType Team, in thedistribution documentation. We also encourage you to put an URL tothe FreeType web page in your documentation, though this isn'tmandatory.These conditions apply to any software derived from or based on theFreeType Project, not just the unmodified files. If you use our work, youmust acknowledge us. However, no fee need be paid to us.3. AdvertisingUser's Manual 1-12

--------------Neither the FreeType authors and contributors nor you shall use the nameof the other for commercial, advertising, or promotional purposes withoutspecific prior written permission.We suggest, but do not require, that you use one or more of the followingphrases to refer to this software in your documentation or advertisingmaterials: `FreeType Project', `FreeType Engine', `FreeType library', or`FreeType Distribution'.As you have not signed this license, you are not required to accept it.However, as the FreeType Project is copyrighted material, only this license,or another one contracted with the authors, grants you the right to use,distribute, and modify it. Therefore, by using, distributing, or modifying theFreeType Project, you indicate that you understand and accept all theterms of this license.4. Contacts--------------There are two mailing lists related to FreeType:freetype@nongnu.orgDiscusses general use and applications of FreeType, as well as futureand wanted additions to the library and distribution. If you are lookingfor support, start in this list if you haven't found anything to help you inthe documentation.freetype-devel@nongnu.orgDiscusses bugs, as well as engine internals, design issues, specificlicenses, porting, etc.Our home page can be found athttp://www.freetype.orgUser's Manual 1-13

observed to further reduce the risk of personal injury or damage to thecomputer.Be certain to read the following general precautions and to note thecautions included in the text of the manual.Provide adequate ventilationAlways make sure that your computer and AC adaptor have adequateventilation and are protected from overheating when the power is turned onor when an AC adaptor is connected to a power outlet (even if yourcomputer is in Sleep Mode). In this condition, observe the following:Never cover your computer or AC adaptor with any object.Never place your computer or AC adaptor near a heat source, such asan electric blanket or heater.Never cover or block the air vents including those at the base of thecomputer.Always operate your computer on a hard flat surface. Using yourcomputer on a carpet or other soft material can block the vents.Always provide sufficient space around the computer.Overheating your computer or AC adaptor could cause system failure,computer or AC adaptor damage or a fire, possibly resulting in seriousinjury.Creating a computer-friendly environmentPlace the computer on a flat surface that is large enough for the computerand any other items you are using, such as a printer.Leave enough space around the computer and other equipment to provideadequate ventilation. Otherwise, they might overheat.To keep your computer in prime operating condition, protect your work areafrom:Dust, moisture, and direct sunlight.Equipment that generates a strong electromagnetic field, such asstereo speakers (other than speakers that are connected to thecomputer) or speakerphones.Rapid changes in temperature or humidity and sources of temperaturechange such as air conditioner vents or heaters.Extreme heat, cold, or humidity.Liquids and corrosive chemicals.Stress injuryCarefully read the Instruction Manual for Safety and Comfort. It containsinformation on the prevention of stress injuries to your hands and wriststhat can be caused by extensive keyboard use. It also includes informationon work space design, posture, and lighting that can help reduce physicalstress.User's Manual 1-15

Heat injuryAvoid prolonged physical contact with the computer. If the computer isused for long periods, its surface can become very warm. While thetemperature will not feel hot to the touch, if you maintain physicalcontact with the computer for a long time, for example if you rest thecomputer on your lap or if you keep your hands on the palm rest, yourskin might suffer a low-heat injury.If the computer has been used for a long time, avoid direct contactwith the metal plate supporting the various interface ports as this canbecome hot.The surface of the AC adaptor can become hot when in use but thiscondition does not indicate a malfunction. If you need to transport theAC adaptor, disconnect it and let it cool before moving it.Do not lay the AC adaptor on a material that is sensitive to heat as thematerial could become damaged.Pressure or impact damageDo not apply heavy pressure to the computer or subject it to any form ofstrong impact as this can damage the computer's components or otherwisecause it to malfunction.Cleaning the computerTo help ensure long, trouble-free operation, keep the computer free of dustand dirt, and use care with all liquids around it.Be careful not to spill liquids into the computer. If the computer doesget wet, turn the power off immediately and let the computer drycompletely. In these circumstances, you should get the computerinspected by an authorized service provider in order to assess thescope of any damage.Clean the plastics of the computer using a cloth slightly dampenedwith water.You can clean the display screen by spraying a small amount of glasscleaner onto a soft, clean cloth and then wiping the screen gently withthe cloth.Never spray cleaner directly onto the computer or let liquid run into any partof it. Never use harsh or caustic chemical products to clean the computer.Moving the computerWhile the computer is designed for flexible day-to-day usage, you shouldexercise a few simple precautions when moving it in order to help ensuretrouble-free operation.User's Manual 1-16

Make sure all disk/disc activity has ended before moving thecomputer.Turn off (shut down) the computer.Disconnect the AC adaptor and all peripherals before moving thecomputer.Close the display panel.Do not pick up the computer by its display panel.Before carrying your computer, shut it down, disconnect the ACadaptor and allow it to cool down. A failure to follow this instructionmight result in minor heat injury.Do not expose the computer to rapid temperature changes (forexample, in a situation where you carry the computer from a coldenvironment to a warm room). Do not turn on the power untilcondensation disappears.Be careful not to subject the computer to impact or shock. A failure tofollow this instruction could result in damage to computer, computerfailure, or loss of data.Never transport your computer with any cards installed. This mightdamage either the computer and/or the card resulting in computerfailure.Always use a suitable carry case when transporting the computer.When carrying your computer, be sure to hold it securely so that itdoes not fall or hit anything.Do not carry your computer by holding any of its protruding elements.Mobile phonesBe aware that the use of mobile phones can interfere with the audiosystem. The operation of the computer will not be impaired in any way, butit is recommended that a minimum distance of 30 cm is maintainedbetween the computer and a mobile phone that is in use.Instruction Manual for Safety and ComfortAll important information on the safe and proper use of this computer isdescribed in the enclosed Instruction Manual for Safety and Comfort. Besure to read it before using the computer.Safety IconsSafety icons are used in this manual to bring important information to yourattention. Each type of message is identified as follows.Indicates a potentially hazardous situation, which could result in death orserious injury, if you do not follow instructions.User's Manual 1-17

A caution informs you that improper use of equipment or failure to followinstructions might cause data loss, equipment damage, or might result inminor or moderate injury.Please read. A note is a hint or advice that helps you make best use ofyour equipment.User's Manual 1-18

Chapter 2Getting StartedThis chapter provides an equipment checklist, and basic information tostart using your computer.If you use an operating system that was not pre-installed by TOSHIBA,some of the features described in this manual might not function properly.Equipment checklistCarefully unpack your computer, taking care to save the box andpackaging materials for future use.HardwareCheck to make sure that you have all the following items:TOSHIBA Portable Personal ComputerAC adaptor and power cord (2-pin plug or 3-pin plug)DocumentationUser Information GuideInstruction Manual for Safety and ComfortIf any of the items are missing or damaged, contact your dealerimmediately.ConventionsThis manual uses the following formats to describe, identify, and highlightterms and operating procedures.HDD or Hard diskdriveSome models are equipped with a "Solid-StateDrive (SSD)" instead of a hard disk drive. In thismanual, the word "HDD" or "Hard disk drive" alsorefers to the SSD unless otherwise stated.Click Tap the Touch Pad or click the left TouchPad control button once.Left-click the mouse once.Tap the touch screen once.User's Manual 2-1

This section provides basic information to start using your computer. Itcovers the following topics:Opening the displayConnecting the AC adaptorTurning on the powerInitial setupUse a virus-check program and make sure that it is updated regularly.Never format storage media without checking its content - formattingdestroys all stored data.It is a good idea to back up the internal Hard Disk Drive or other mainstorage device to external media periodically. General storage mediais not durable or stable over long periods of time and under certainconditions might result in data loss.Before you install a device or application, save any data in memory tothe Hard Disk Drive or other storage media. Failure to do so mightresult in data loss.Opening the displayThe display panel can be opened to any angle up to 360 degrees whichoffers you the flexibility and versatility to operate your computer in one ofthe following defined modes.Figure 2-1 Opening the display panel to any angelUser's Manual 2-3

Laptop modeFlat modeStand modeTent modeTablet modeKeyboard and Touch Pad are temporarily disabled when you operate thecomputer in stand, tent or tablet mode.User's Manual 2-4

To open the display panel, slowly lift it with one hand holding the center ofthe display panel (as shown in the following figure) and the other handholding the palm rest down so that the main body of the computer is notraised.Figure 2-2 Opening the display panel11. Display panel Open and close the display panel with reasonable care. Opening itvigorously or slamming it shut might damage the computer.It is suggested that you hold the center of the display panel whilerotating the display panel.Do not lift the computer by the display panel.Do not close the computer with pens or any other objects left inbetween the display panel and the keyboard.When opening or closing the display panel, place one hand on thepalm rest to hold the computer in place and use the other hand toslowly open or close the display panel (Do not use excessive forcewhen opening or closing the display panel).Connecting the AC adaptorAttach the AC adaptor when you want to charge the battery or operate fromAC power. The battery pack must be charged before you can operate frombattery power.User's Manual 2-5

The AC adaptor can automatically adjust to any voltage ranging from 100volts to 240 volts and to a frequency of either 50 hertz or 60 hertz, enablingyou to use this computer in almost any country/region. The adaptorconverts AC power to DC power and reduces the voltage supplied to thiscomputer.Always use the TOSHIBA AC adaptor that was included with yourcomputer, or use AC adaptors specified by TOSHIBA to avoid any riskof fire or other damage to the computer. Use of an incompatible ACadaptor could cause fire or damage to the computer possibly resultingin serious injury. TOSHIBA assumes no liability for any damagecaused by use of an incompatible adaptor.Never plug the AC adaptor into a power source that does notcorrespond to both the voltage and the frequency specified on theregulatory label of the unit. Failure to do so could result in a fire orelectric shock, possibly resulting in serious injury.Always use or purchase power cables that comply with the legalvoltage and frequency specifications and requirements in the countryof use. Failure to do so could result in a fire or electric shock, possiblyresulting in serious injury.The supplied power cord conforms to safety rules and regulations inthe region the computer is bought and should not be used outside thisregion. For use in other regions, buy power cords that conform tosafety rules and regulations in the particular region.Do not use a 3-pin to 2-pin conversion plug.When you connect the AC adaptor to the computer, always follow thesteps in the exact order as described in this User’s Manual.Connecting the power cable to a live electrical outlet should be the laststep otherwise the adaptor DC output plug could hold an electricalcharge and cause an electrical shock or minor bodily injury whentouched. As a general safety precaution, avoid touching any metalparts.Never place your computer or AC adaptor on a wooden surface,furniture, or any other surface that could be marred by exposure toheat since the computer base and the surface of the AC adaptorincrease in temperature during normal use.Always place your computer or AC adaptor on a flat and hard surfacethat is resistant to heat damage.Refer to the enclosed Instruction Manual for Safety and Comfort fordetailed precautions and handling instructions.1. Connect the power cord to the AC adaptor.User's Manual 2-6

Figure 2-3 Connecting the power cord to the AC adaptor (2-pin plug)Figure 2-4 Connecting the power cord to the AC adaptor (3-pin plug)Either a 2-pin or 3-pin adaptor/cord is included with the computerdepending on the model.2. Connect the DC output plug of the AC adaptor to the DC IN 19V jackon your computer.Figure 2-5 Connecting the DC output plug to the computer121. DC IN 19V jack 2. DC output plugProduct appearance depends on the model you purchased.3. Plug the power cord into a live wall outlet. The DC IN/Battery indicatorglows.Turning on the powerThis section describes how to turn on the power. The Power indicatorindicates the status. Refer to the Power Condition Descriptions section formore information.After you turn on the power for the first time, do not turn it off until youhave set up the operating system.Volume cannot be adjusted during Windows Setup.User's Manual 2-7

1. Open the display panel.2. Press the power button.Figure 2-6 Turning on the power11. Power buttonProduct appearance depends on the model you purchased.Initial setupThe Windows Startup Screen is the first screen displayed when you turn onthe power. To install the operating system properly, follow the on-screeninstructions on each screen.When it is displayed, be sure to read the License Terms carefully.Getting to know WindowsFor detailed information on what is new and how to operate Windows, referto the Windows Help and Support.Start screenThe Start screen is the launching pad for everything you can do in theWindows operating system, providing new and easy ways to accesseverything from your favorite apps and websites to your contacts and otherimportant information.From the Start screen, you can start typing to search for what you want.From there, you can easily switch between results for apps, files, andmore.Windows TaskbarPoint to the bottom edge to show the Windows Taskbar on the Startscreen. (If you’ve moved the Windows Taskbar to another edge, pointthere.)You can see all of your recently used apps on the Windows Taskbar.User's Manual 2-8

Power Options iconThe Start screen provides you a convenient way to enter the Shut Down/Sleep/Hibernation Mode. You can just click the power icon ( ) on theupper right of the Start screen and then select the mode you want.CharmsUse the Windows charms to start apps, find documents, set up systemcomponents, and perform most other computing tasks.By pointing the mouse pointer to the upper or lower right corner of yourscreen, you can find a list of charms: Search, Share, Start, Devices, andSettings.Search This charm allows you to search your computer(apps, settings, and files), the web, or within anapp. You can also find the Search icon on theupper right of the Start screen.Share This charm allows you to share items (links,photos, and more).Start This charm takes you to the Start screen or, ifalready on the Start screen, returns you to yourlast app.Devices This charm allows you to manage your hardware.Settings This charm allows you to access your computersettings (volume, brightness, connecting to theinternet, and more).TilesTiles can be accessed and launched from the Start screen.Typical Start screen tiles are the Desktop tile and Mail tile, as well as tilesrepresenting all other applications downloaded to your system.Windows StoreAlthough many applications are pre-installed or built-in to your computer,you can also download many other applications at the click of your mouse.In the Windows Store, you can search for and browse thousands of apps,all grouped into easy to find categories.User's Manual 2-9

Sign-in optionsWindows offers a number of sign-in options including Password ( ),PIN ( ) and Picture password ( ) authentication to prevent fromunauthorized access. If you have multiple sign-in methods set for a useraccount, you can select an option on the Windows login screen by clickingsign-in options. Password authentication is the default sign-in option.Turning off the powerThe power can be turned off in one of the following modes, either ShutDown Mode, Sleep Mode or Hibernation Mode.Shut Down ModeWhen you turn off the power in Shut Down Mode, no data will be savedand the computer will boot to the main screen of the operating system thenext time it is turned on.1. If you have entered data, either save it to the Hard Disk Drive or toother storage media.2. Make sure all disk/disc activity has stopped before removing the disk/disc.If you turn off the power while a disk (disc) is being accessed, youmight lose data or damage the disk.Never turn off the power while an application is running. Failure to doso can cause data loss.Never turn off the power, disconnect an external storage device, orremove storage media during data read/write. Failure to do so cancause data loss.3. Click the power icon ( ) on the Start screen and then select Shut down.4. Turn off any peripheral devices connected to your computer.Do not turn the computer or peripheral devices back on immediately. Waita short period to avoid any potential damage.Restarting the computerCertain conditions require that you reset the computer, for example if:You change certain computer settings.To restart the computer, there are several ways this can be achieved:Click the power icon ( ) on the Start screen and then select Restart.In the Settings charm, click Power and then select Restart.User's Manual 2-10

Press CTRL, ALT, and DEL simultaneously (once) to display themenu window, and then select Restart by clicking the power icon ( )in the lower-right corner.Sleep ModeIf you have to interrupt your work, you are able to turn off the power withoutexiting from your software by placing the computer into Sleep Mode. In thismode, data is maintained in the main memory of the computer. When youturn on the power again, you can continue working right where you left off.When you have to turn off your computer aboard an aircraft or in placeswhere electronic devices are regulated or controlled, always shut down thecomputer. This includes turning off any wireless communicationfunctionalities, and canceling settings that reactivate the computerautomatically, such as a timer recording function. Failure to shut down thecomputer in this way could allow the operating system to reactivate and runpre-programmed tasks or preserve unsaved data, which could interferewith aviation or other systems, possibly causing serious injury.Before entering Sleep Mode, be sure to save your data.To prevent data loss, do not switch to Sleep Mode while transferringdata to external media, such as USB devices, memory media, or otherexternal memory devices.When the AC adaptor is connected, the computer will go into SleepMode according to the settings in the Power Options (to access it,click Control Panel -> System and Security -> Power Optionsunder Windows System group in the Apps view).To restore the operation of the computer from Sleep Mode, press andhold the power button or any key on the keyboard for a short amountof time. Note that keyboard keys can only be used if the Wake-up onKeyboard option is enabled within the TOSHIBA System Settings.If the computer enters Sleep Mode while a network application isactive, the application might not be restored when the computer isnext turned on and the system returns from Sleep Mode.To prevent the computer from automatically entering Sleep Mode,disable Sleep Mode within the Power Options.To use the Hybrid Sleep function, configure it in the Power Options.Benefits of Sleep ModeThe Sleep Mode feature provides the following benefits:Restores the previous working environment more rapidly than theHibernation Mode feature.User's Manual 2-11

Saves power by shutting down the system when the computerreceives no input or hardware access for the time period set by theSystem Sleep Mode feature.Allows the use of the panel power off feature.Executing Sleep ModeYou can enter Sleep Mode in one of following ways:Click the power icon ( ) on the Start screen and then select Sleep.In the Settings charm, click Power and then select Sleep.Close the display panel. Note that this feature must be enabled withinthe Power Options.Press the power button. Note that this feature must be enabled withinthe Power Options.When you turn the power back on, you can continue where you left offwhen you shut down the computer.When the computer is in Sleep Mode, the Power indicator blinks white.If you are operating the computer on battery power, you can lengthenthe overall operating time by turning it off into Hibernation Mode. SleepMode consumes more power while the computer is off.Sleep Mode limitationsSleep Mode will not function under the following conditions:Power is turned back on immediately after shutting down.Memory circuits are exposed to static electricity or electrical noise.Hibernation ModeThe Hibernation Mode feature saves the contents of memory to the HardDisk Drive when the computer is turned off so that, the next time it is turnedon, the previous state is restored. Note that the Hibernation Mode featuredoes not save the status of any peripheral devices connected to thecomputer.Save your data. While entering Hibernation Mode, the computer savesthe contents of memory to the Hard Disk Drive. However, for safetysake, it is best to save your data manually.Data will be lost if you disconnect the AC adaptor before the save iscompleted.To prevent data loss, do not switch to Hibernation Mode whiletransferring data to external media, such as USB devices, memorymedia, or other external memory devices.User's Manual 2-12

Benefits of Hibernation ModeThe Hibernation Mode feature provides the following benefits:Saves data to the Hard Disk Drive when the computer automaticallyshuts down because of a low battery condition.You can return to your previous working environment immediatelywhen you turn on the computer.Saves power by shutting down the system when the computerreceives no input or hardware access for the time period set by theSystem Hibernate feature.Allows the use of the panel power off feature.Starting Hibernation ModeTo enter Hibernation Mode, click the power icon ( ) on the Start screenand then select Hibernate.To show Hibernate in Power menu, set up according to the followingsteps:1. Click Control Panel -> System and Security -> Power Options underWindows System group in the Apps view.2. Click Choose what the power button does or Choose what closing the lid does.3. Click Change settings that are currently unavailable.4. Select the Hibernate check box from Shutdown settings.5. Click the Save changes button.Automatic Hibernation ModeThe computer can be configured to enter Hibernation Mode automaticallywhen you press the power button or close the lid. To define these settings,do the following:1. Click Power Options and then click Choose what the power button does or Choose what closing the lid does.2. Enable the desired Hibernation Mode settings for When I press the power button and When I close the lid.3. Click the Save changes button.Data save in Hibernation ModeWhen you turn off the power in Hibernation Mode, the computer takes amoment to save the current data in memory to the Hard Disk Drive.After you turn off the computer, and the content of memory has been savedto the Hard Disk Drive, turn off the power to any peripheral devices.User's Manual 2-13

Do not turn the computer or devices back on immediately. Wait a momentto let all capacitors fully discharge.User's Manual 2-14

Chapter 3The Grand TourThis chapter identifies the various components of the computer. It isrecommended that you become familiar with each before you operate thecomputer.Legal Footnote (Non-applicable Icons)For more information regarding Non-applicable Icons, refer to the LegalFootnotes section.Handle your computer carefully to avoid scratching or damaging thesurface.Front with the display closedThe following figure shows the front of the computer with the display panelin the closed position.Figure 3-1 Front of the computer with display panel closed1 21. DC IN/Battery indicator 2. Wireless communication indicatorProduct appearance depends on the model you purchased.DC IN/BatteryindicatorThe DC IN/Battery indicator shows the conditionof the DC IN and the battery charge status. Whiteindicates the battery is fully charged while thepower is being correctly supplied from the ACpower adaptor.Refer to the Power Condition Descriptionssection for more information on this feature.User's Manual 3-1

WirelesscommunicationindicatorThe Wireless communication indicator glowsamber when the Bluetooth or Wireless LANfunctions are turned on.Only some models are equipped with Bluetoothand Wireless LAN functions.Left sideThe following figure shows the left side of the computer.Figure 3-2 The left side of the computer1 4 52 31. DC IN 19V jack 4. Volume up/down button2. Universal Serial Bus (USB 2.0) port 5. Windows button3. Headphone/Microphone combo jack Product appearance depends on the model you purchased.DC IN 19V jack The AC adaptor connects to this jack in order topower the computer and charge its internalbatteries. Note that you must only use the modelof AC adaptor supplied with the computer at thetime of purchase. Using the wrong AC adaptorcan damage the computer.Universal Serial Bus(USB 2.0) portOne Universal Serial Bus port, which complies tothe USB 2.0 standard, is provided on the left sideof the computer.The USB 2.0 port is not compatible with USB 3.0devices.Note that it is not possible to confirm the operation of all functions ofall USB devices that are available. Some functions associated with aspecific device might not operate properly.Before removing a USB device from the USB port of your computer,click the Safely Remove Hardware and Eject Media icon on theWindows Taskbar, and then select the USB device that you want toremove.User's Manual 3-2

Keep foreign metal objects, such as screws, staples, and paper clips, out ofthe USB port. Foreign metal objects can create a short circuit, which cancause damage and fire, possibly resulting in serious injury.Headphone/Microphone combojackA 3.5 mm mini headphone/microphone combojack enables connection of a monauralmicrophone or stereo headphones.Volume up/downbuttonPress the button to increase or decrease thevolume.Windows button Press this button to open the Start screen.Right sideThe following figure shows the right side of the computer.Figure 3-3 The right side of the computer15432 761. Memory media slot 5. Power button2. Universal Serial Bus (USB 3.0) port 6. Power indicator3. Universal Serial Bus (USB 3.0) port 7. Security lock slot4. HDMI out port Product appearance depends on the model you purchased.Memory media slot This slot lets you insert an SD™/SDHC™/SDXC™ memory card, miniSD™/microSD™Card and MultiMediaCard™. Refer to theMemory media section for more information.Keep foreign metal objects, such as screws, staples, and paper clips, out ofthe Memory media slot. Foreign metal objects can create a short circuit,which can cause damage and fire, possibly resulting in serious injury.User's Manual 3-3

Universal Serial Bus(USB 3.0) portsTwo Universal Serial Bus ports, which comply tothe USB 3.0 standard, are provided on the rightside of the computer.The USB 3.0 port is compliant with USB 3.0standard and backward compatible with USB 2.0devices.The port with the icon ( ) has Sleep and Chargefunction, and this function is only provided withsome models.USB 3.0 port(s) might work as USB 2.0 port(s) when operating in USBLegacy Emulation mode.Note that it is not possible to confirm the operation of all functions ofall USB devices that are available. Some functions associated with aspecific device might not operate properly.Before removing a USB device from the USB port of your computer,click the Safely Remove Hardware and Eject Media icon on theWindows Taskbar, and then select the USB device that you want toremove.HDMI out port HDMI out port can connect with Type Aconnector HDMI cable.Power button Press this button to power on/off the computer.Power indicator The Power indicator glows white when thecomputer is turned on. However, if you turn offthe computer into Sleep Mode, this indicatorblinks white.Security lock slot A security cable can be attached to this slot andthen connected to a desk or other large object inorder to deter theft of the computer.BackThe following figure shows the back of the computer.User's Manual 3-4

Figure 3-4 The back of the computer1 11. Cooling vents Product appearance depends on the model you purchased.Cooling vents The cooling vents help the processor to avoidoverheating.Do not block the cooling vents. Keep foreign metal objects, such asscrews, staples, and paper clips, out of the cooling vents. Foreign metalobjects can create a short circuit, which can cause damage and fire,possibly resulting in serious injury.Carefully clean the dust on the surface of the cooling vents using a softcloth.UndersideThe following figures show the underside of the computer. Ensure that thedisplay is closed before the computer is turned over to avoid causing anydamage.Figure 3-5 The underside of the computer1 11. Cooling vents Cooling vents The cooling vents help the processor to avoidoverheating.Front with the display openThis section shows the computer with the display panel open. In order toopen the display, lift up the display panel and position it at a comfortableviewing angle for you.User's Manual 3-5

Figure 3-6 The front of the computer with the display panel open1 467711810325991. Microphone 7. Display hinges2. Web Camera LED 8. Keyboard3. Web Camera 9. Stereo speakers4. Microphone* 10. Touch Pad5. Wireless communication antennas(not shown)11. Touch Pad control buttons6. Display screen * Provided with some models.Product appearance depends on the model you purchased.Microphone The built-in microphone allows you to import andrecord sounds for your application. Refer to theSound System and Video mode section for moreinformation.Web Camera LED The Web Camera LED glows when the WebCamera is operating.Web Camera Web Camera is a device that allows you torecord video or take photographs with yourcomputer. You can use it for video chatting orvideo conferences using a communication tool.Do not point the web camera directly at the sun.Do not touch or press strongly on the web camera lens. Failure to doso might reduce image quality. Use an eyeglass cleaner (cleanercloth) or other soft cloth to clean the lens if it becomes dirty.User's Manual 3-6

WirelesscommunicationantennasDepending on the configuration of yourcomputer, one or all of the following antennas arebuilt-in:Wireless LANWireless LAN/BluetoothDo not cover the wireless communication antennas area with any metalobjects, otherwise the wireless function might not work.Legal Footnote (Wireless LAN)For more information regarding Wireless LAN, refer to the Legal Footnotessection.Display screen 35.6 cm (14") LCD screen, is configured with oneof the following resolutions depending on themodel you purchased:HD, 1366 horizontal x 768 vertical pixelsFHD, 1920 horizontal x 1080 vertical pixelsBe aware that, when the computer is operatingon the AC adaptor, the image displayed on theinternal screen is somewhat brighter than when itoperates on battery power. This difference inbrightness levels is intended to save power whenoperating on batteries.Legal Footnote (LCD)For more information regarding LCD, refer to the Legal Footnotes section.Display hinges The display hinges allow the display panel to bepositioned at a variety of easy-to-view angles.Keyboard The keyboard contains character keys, controlkeys, function keys, and special Windows keys,providing all the functionality of a full-sizekeyboard.Refer to the The Keyboard section for details.Stereo speakers The speakers emit sound generated by yoursoftware as well as audio alarms, such as lowbattery condition, generated by the system.Touch Pad The Touch Pad located in the palm rest is usedto control the movement of the on-screen pointer.To use the Touch Pad, simply touch and moveyour fingertip across it in the direction you wantthe on-screen pointer to go.User's Manual 3-7

Touch Pad controlbuttonsThe two buttons below the Touch Pad are usedlike the buttons on a standard mouse. Press theleft button to select a menu item or to manipulatetext or graphics designated by the pointer, andpress the right button to display a menu or otherfunction depending on the software you areusing.Magnets locationPlease read the following information before using the computer.Figure 3-7 Magnets locationThe computer contains magnets that might interfere with pacemakers,defibrillators, or other medical devices. If you wear a pacemaker, keep atleast 5 inches (approximately 13 cm) of separation between your medicaldevice and the computer. If you suspect that the computer is interferingwith your medical device, discontinue use and consult your physician forinformation related to your specific device.User's Manual 3-8

The circled areas in the preceding illustrations show the location ofmagnets. Do not place any products utilizing magnetic materials ormagnetic data stored devices (for example, credit cards, compass) in closeproximity to the computer as it might damage the magnetic products.Internal Hardware ComponentsThis section describes the internal hardware components of your computer.The actual specifications might vary depending on the model youpurchased.Battery pack This computer includes a battery pack inside.However, do not attempt to dismount or replace itby yourself. Contact an authorized TOSHIBAservice provider, if necessary.The rechargeable lithium-ion battery packprovides power to the computer when the ACadaptor is not connected.For more detailed information on the use andoperation of the battery pack, refer to the Batterysection.Legal Footnote (Battery Life)For more information regarding Battery Life, refer to the Legal Footnotessection.CPU The processor type varies depending on model.To check which type of processor is included inyour model, open the TOSHIBA PC HealthMonitor utility by clicking PC Health Monitorunder TOSHIBA group in the Apps view, andthen click PC Information.Legal Footnote (CPU)For more information regarding CPU, refer to the Legal Footnotes section.User's Manual 3-9

Hard Disk Drive orSolid-State DriveThe capacity of the hard disk drive variesdepending on the model.To check which type of HDD/SSD is included inyour model, open the TOSHIBA PC HealthMonitor utility by clicking PC Health Monitorunder TOSHIBA group in the Apps view, andthen click PC Information.Note that part of the hard disk overall capacity isreserved as administration space.In this manual, the word "HDD" or "Hard disk drive" also refers to theSSD unless otherwise stated.SSD is a large-capacity storage device which uses Solid-StateMemory in place of a magnetic disk of the hard disk.Under certain unusual conditions of prolonged non-use and/or exposure tohigh temperatures, the SSD might be vulnerable to data retention errors.Legal Footnote (Hard Disk Drive (HDD) Capacity)For more information regarding Hard Disk Drive (HDD) Capacity, refer tothe Legal Footnotes section.Video RAM The memory in the graphics adaptor of thecomputer, used to store the image displayed on abitmap display.The amount of Video RAM available depends onthe system memory of the computer.Click Control Panel -> Appearance and Personalization -> Display -> Adjust resolution under Windows System group in theApps view.The amount of Video RAM can be verified byclicking the Advanced settings button in theScreen Resolution window.Memory module The memory module is installed in the computer.Legal Footnote (Memory (Main System))For more information regarding Memory (Main System), refer to the LegalFootnotes section.User's Manual 3-10

Graphics ProcessingUnitGraphics processing unit (GPU) performancemight vary depending on product model, designconfiguration, applications, power managementsettings and features utilized. GPU performanceis only optimized when operating in AC powermode and might decrease considerably whenoperating in battery power mode.Legal Footnote (Graphics Processing Unit (GPU))For more information regarding Graphics Processing Unit (GPU), refer tothe Legal Footnotes section.Intel® Display Power Saving TechnologyIntel GPU models might include the Display Power Saving Technologyfeature that can save the power consumption of the computer by optimizingpicture contrast on the internal LCD.This feature can be used if the computer is:running under battery modeusing the internal LCD display onlyThe Display Power Saving Technology feature is enabled as the factorydefault. If you want to turn off this feature, change it in the settingsaccordingly in the Intel® HD Graphics Control Panel/Intel® Graphics andMedia Control Panel.You can access this control panel in the following way:1. Right-click on the desktop and click Graphics Properties...2. Click Power and then select On battery from the drop-down menuunder Power in the upper-left corner.3. Click Disable under Display Power Saving Technology.4. Click Apply.If you want to enable this feature, click Enable under Display Power Saving Technology.In Intel® Graphics and Media Control Panel:1. Click Power.2. Select On battery from the drop-down menu in Power Source.3. Clear the Display Power Saving Technology check box.4. Click OK.If you want to enable this feature, select the Display Power Saving Technology check box.User's Manual 3-11

AMD® Vari-Bright™AMD GPU models might include the AMD® Vari-Bright™ feature that cansave the computer's power consumption by optimizing picture contrast onthe internal LCD.This feature can be used if the computer is:running under battery modeusing the internal LCD display onlyThe Vari-Bright feature can be enabled in the AMD VISION Engine ControlCenter/Catalyst Control Center. You can access the center in the followingway:Right-click on the desktop and click AMD VISION Engine ControlCenter/Catalyst Control Center.In this control panel:1. Select PowerPlay™ under Power.2. Select Enable PowerPlay™ check box, and then select the Enable Vari-Bright™ check box.If you want to improve the picture quality under the conditions mentionedabove, adjust the setting towards Maximize Quality or disable this feature.Power Condition DescriptionsThe computer operating capability and battery charge status are affectedby different power conditions, including whether an AC adaptor isconnected and what the charge level is.DC IN/Battery indicatorCheck the DC IN/Battery indicator to determine the status of the batterypack and the power status with the AC adaptor connected. The followingindicator conditions should be noted:Flashing amber The battery charge is low. The AC adaptor mustbe connected to recharge the battery.Amber Indicates that the AC adaptor is connected andthe battery is charging.White Indicates that the AC adaptor is connected andthe battery is fully charged.No light Under any other conditions, the indicator doesnot light.If the battery pack becomes too hot while it is being charged, the chargestops and the DC IN/Battery indicator goes out. When the temperature ofthe battery pack falls to a normal range, charging will resume. This processoccurs regardless of whether the computer's power is on or off.User's Manual 3-12

Power indicatorCheck the Power indicator to determine the power status of the computer.The following indicator conditions should be noted:White Indicates that power is being supplied to thecomputer and the computer is turned on.Flashing white Indicates that the computer is in Sleep Mode andthat there is sufficient power available (ACadaptor or battery) to maintain this condition.No light Under any other conditions, the indicator doesnot light.User's Manual 3-13

Chapter 4Operating BasicsThis chapter describes the basic operations of your computer, andhighlights the precautions that must be taken when using it.Operating in Tablet ModeWhen operating the computer in tablet mode, observe the followinginstructions.Figure 4-1 Operating the computer in tablet modeRemove all external peripheral devices and their connection cablesfrom the computer before carrying.Hold the computer firmly on your forearm.Remove the AC adaptor from the computer when using it held in yourforearm.Do not use the computer while walking or driving a car.Do not drop the computer or apply excessive impact to it. Do not leavethe computer in a car or similar environment where it is exposed todirect sunlight.Changing the screen orientationWhen operating the computer in tent, stand, or tablet mode, you canchange the screen orientation by rotating the computer sideways. Thescreen orientation automatically changes according to the rotation angledetected.User's Manual 4-1

Figure 4-2 Rotating the computer sideways121. Landscape mode 2. Portrait modeTo manually disable the automatic screen orientation, do the following:1. In the Settings charm, click Screen.2. Click , and appears indicating that the automatic screenorientation is currently disabled.When operating the computer in laptop and flat mode, however, theautomatic screen orientation is locked, and stays in Landscape mode.Avoid having direct contact with the other edges of the hand helddevice while the wireless device is turned on and transmitting. Onlyfactories installed wireless transmitter can be used with this hand helddevice to satisfy RF exposure compliance.In the Portrait mode, some drivers/utilities might not perform installand uninstall operation. If it occurs, switch to the Landscape mode toproceed.Using the Touch ScreenYou can use your finger to manipulate icons, buttons, menu items, theonscreen keyboard, and other items on the touch screen.Tap Simply tap your finger once on the touch screento activate an item, such as an app.Press and hold Press your finger down and leave it there for afew seconds. This shows information to help youlearn more about an item or opens a menuspecific to what you are doing.Pinch or stretch Touch the screen or an item with two or morefingers, and then move the fingers toward eachother (pinch) or away from each other (stretch).This shows different levels of information orvisually zooms in or out.User's Manual 4-2

Rotate Put two or more fingers on an item and then turnyour hand to rotate things in the direction youturn your hand. Only some items can be rotated.Slide Drag your finger on the touch screen to movethrough what is on the screen.Swipe Quickly move your finger in from the edge of thescreen, without pausing when you first touch it.Swipe from the left edge: shows your recentlyopened apps, and so on.Swipe from the right edge: opens or closes thecharms (Search, Share, Start, Devices, Settings).Swipe from the top edge: opens or closes theapp command bar.For details and more advanced touch screen gestures to interact withWindows operating system, refer to Help and Support.Do not press or push with excess force on the touch screen.Do not apply excess force when cleaning the touch screen.Never touch the screen with a sharp object such as a ball-point penwhich might scratch or damage the surface.Do not use a protecting sheet for the touch screen as it mightdecrease its sensitivity to gestures.Do not touch the screen with gloves, wet hands, or the tip of yourfingernails as it might decrease the sensitivity.The touch screen might not work correctly if part of the surface isslightly wet, or covered with an object.Using the Touch PadThe Touch Pad located in the palm rest might support the followinggestures:Tap Tap once on the Touch Pad to activate an item,such as an app.User's Manual 4-3

Two-Finger Tap Tap once on the Touch Pad with two fingerstogether to display a menu or other functiondepending on the software you are using.(Similar to right-click)Pinch or stretch Place two or more fingers down on the TouchPad and move them toward each other (pinch) oraway from each other (stretch). This showsdifferent levels of information or visually zooms inor out.Two-Finger Scroll Place two fingers down and slide them verticallyor horizontally from anywhere on the Touch Pad.This allows you to operate the scroll bars of awindow.Swipe Quickly move your finger in from the edge of theTouch Pad, without pausing when you first touchit.Swipe from the left edge: shows your recentlyopened apps.Swipe from the right edge: opens or closes thecharms (Search, Share, Start, Devices, Settings).Swipe from the top edge: opens or closes theapp command bar.Do not put items on the Touch Pad surface to prevent abnormal action.Some of the Touch Pad operations described in this section are onlysupported in certain applications.The KeyboardThe number of keys available on your keyboard depends on which country/region your computer is configured for, with keyboards being available fornumerous languages.There are different types of keys, specifically typewriter keys, function keys,Windows special keys, and the keypad overlay.Never remove the key caps on your keyboard. Failure to do so coulddamage the parts under the key caps.User's Manual 4-4

Keyboard indicatorThe following figure shows the position of the CAPS LOCK indicator whichshows the following conditions:When the CAPS LOCK indicator glows, the keyboard producescapitals when any letter is typed.Figure 4-3 Keypad indicators11. CAPS LOCK indicator Product appearance depends on the model you purchased.CAPS LOCK This indicator glows green when letter keys arelocked into their uppercase format.Function KeysThe function keys (F1 ~ F12) are the 12 keys at the top of your keyboard.You can configure the function keys’ mode as "Special function mode" or"Standard F1-F12 mode" by clicking System Settings -> Keyboard underTOSHIBA group in the Apps view."Special function mode" allows you to use special functions withoutpressing the FN key.Specialfunction modeStandard F1-F12 modeFunctionF1 FN + F1 Allows you to search your computer,the web, or within an app.F2 FN + F2 Decreases the brightness of thedisplay panel in individual steps.F3 FN + F3 Increases the brightness of thedisplay panel in individual steps.User's Manual 4-5

This key activates the Windows Start screen.This key has the same function as the secondary (right) mouse button.BatteryThis section explains battery types, use, recharging methods and handling.Battery packWhen the AC adaptor is not connected, the main power source of thecomputer is this lithium ion battery pack, also referred to in this manual asthe main battery.Real-Time Clock (RTC) functionThe Real-Time Clock (RTC) function is supported. The main batteryprovides power for the internal real-time clock and calendar function andalso maintains the system configuration while the computer is turned off. Ifthe RTC lasting time completely runs out, the system will lose thisinformation and the real-time clock and calendar will stop working.You can change the Real-Time Clock settings in the BIOS setup utility.Refer to Troubleshooting for further information.Care and use of the battery packThis section provides the important safety precautions in order to handleyour battery pack properly.Refer to the enclosed Instruction Manual for Safety and Comfort fordetailed precautions and handling instructions.Charge the battery pack only in an ambient temperature from 5 through 35degrees Celsius. Otherwise, the electrolyte solution might leak, batterypack performance might deteriorate, and the battery life might beshortened.Charging the batteriesWhen the power in the battery pack becomes low, the DC IN/Batteryindicator flashes amber to indicate that only a few minutes of battery powerremain. If you continue to use the computer while the DC IN/Batteryindicator flashes, the computer enters Hibernation Mode so that you do notlose any data, and automatically turn itself off.You must recharge a battery pack when it becomes discharged.User's Manual 4-7

ProceduresTo recharge a battery pack, connect the AC adaptor to the DC IN 19V jackand plug the other end into a working outlet. The DC IN/Battery indicatorglows amber while the battery is being charged.Charging TimeThe following table shows the approximate time required to charge anexhausted battery fully.Battery type Power off Power onBattery pack (45 Wh, 3cell)about 3.5 hours about 4 hoursBe aware that the charging time when the computer is on is affected byambient temperature, the temperature of the computer and how you areusing the computer. If you make heavy use of external devices forexample, the battery might scarcely charge at all during operation.Battery charging noticeThe battery might not begin charging immediately under the followingconditions:The battery is extremely hot or cold (if the battery is extremely hot, itmight not charge at all). To ensure the battery charges to its fullcapacity, charge it at room temperature of between 5°C to 35°C (41–95°F).The battery is nearly completely discharged. In this instance, leave theAC adaptor connected for a few minutes and the battery should begincharging.The DC IN/Battery indicator might show a rapid decrease in batteryoperating time when you try to charge a battery under the followingconditions:The battery has not been used for a long time.The battery has completely discharged and been left in the computerfor a long time.In such cases, do the following:1. Fully discharge the battery by leaving it in the computer with the poweron until the system automatically turns itself off.2. Connect the AC adaptor to the DC IN 19V jack of the computer, and toa wall outlet that is supplying power.3. Charge the battery until the DC IN/Battery indicator glows white.Repeat these steps two or three times until the battery recovers normalcapacity.User's Manual 4-8

Monitoring battery capacityRemaining battery power can be monitored using the following methods.Clicking the battery icon on the Windows TaskbarVia the Battery Status in the Windows Mobility Center windowWait several seconds to monitor the remaining operating time becausethe computer needs time to check the remaining capacity of thebattery pack and then calculate the remaining operating time, basedon this together with the current power consumption.Be aware that the actual remaining operating time might differ slightlyfrom the calculated time.With repeated discharges and recharges, the battery capacity willgradually decrease. In view of this, it is noted that an often used, olderbattery will not operate for as long as a new battery even when bothare fully charged.Maximizing battery operating timeThe usefulness of a battery depends on how long it can supply power on asingle charge, while how long the charge lasts in a battery depends on:Processor speedScreen brightnessSystem Sleep ModeSystem Hibernation ModeDisplay power off periodHow often and for how long you use the Hard Disk Drive and externaldisk drives, for example, optical discHow much charge the battery contained to begin withHow you use optional devices, such as a USB device, to which thebattery supplies powerWhether you enable Sleep Mode, which can conserve battery power ifyou are frequently turning the computer off and onWhere you store your programs and dataWhether you close the display panel when you are not using thekeyboard - closing the display saves power.The environmental temperature - operating time decreases at lowtemperatures.Batteries exhausted timeWhen you turn off the power of your computer with batteries fully charged,the batteries exhaust within the following approximate period.User's Manual 4-9

Battery type Sleep Mode Shut Down ModeBattery pack (45 Wh, 3cell)about 3 days about 90 daysExtending battery lifeTo maximize the life of your battery packs, do the following at least once amonth.1. Turn off the computer's power.2. Disconnect the AC adaptor and turn on the computer's power. If itdoes not turn on then go to Step 4.3. Operate the computer on battery power for five minutes. If you findthat the battery pack has at least five minutes of operating time,continue operating until the battery pack is fully discharged. However,if the DC IN/Battery indicator flashes or there is some other warningto indicate a low battery condition, go to Step 4.4. Connect the AC adaptor to the DC IN 19V jack of the computer, and toa wall outlet that is supplying power. The DC IN/Battery indicatorglows amber to indicate that the battery pack is being charged.However, if DC IN/Battery indicator does not glow, this indicates thatpower is not being supplied. Check the connections for the AC adaptorand the power cord.5. Charge the battery pack until the DC IN/Battery indicator glows white.Memory mediaThe computer is equipped with a memory media slot that canaccommodate some kinds of memory media with various memorycapacities so that you can easily transfer data from devices, such as digitalcameras and Personal Digital Assistants.Keep foreign objects out of the memory media slot. Never allow metalobjects, such as screws, staples and paper clips, to enter the computer orKeyboard. Foreign metal objects can create a short circuit, which cancause computer damage and fire, possibly resulting in serious injury.An adaptor is required to use miniSD/microSD Card.Not all memory media have been tested and verified to work correctly.Therefore, it is not possible to guarantee that all memory media canoperate properly.Figure 4-4 Examples of memory media User's Manual 4-10

Media careObserve the following precautions when handling the card.Do not twist or bend cards.Do not expose cards to liquids or store in humid areas or lay mediaclose to containers of liquid.Do not touch the metal part of a card or expose it to liquids or let it getdirty.After using card, return it to its case.The card is designed so that it can be inserted only one way. Do nottry to force the card into the slot.Set the write-protect switch to the lock position, if you do not want torecord data.Memory cards have a limited lifespan, so it is important to back upimportant data.Do not write to a card if the battery power is low. Low power couldaffect writing accuracy.Do not remove a card while read/write is in progress.For more details on using memory cards, see manuals accompanying thecards.About the write-protect featureMemory media cards have a write-protect function.SD Card (SD memory card, SDHC memory card and SDXC memorycard)Set the write-protect switch to the lock position, if you do not want to recorddata.Inserting memory mediaThe following instructions apply to all types of supported media devices. Toinsert memory media, do the following:1. Turn the memory media so that the contacts (metal areas) face down.2. Insert the memory media into the memory media slot on the computer.User's Manual 4-12

3. Press the memory media gently until it clicks into place.Figure 4-5 Inserting memory media121. Memory media slot 2. Memory mediaProduct appearance depends on the model you purchased.Make sure that the memory media is oriented properly before youinsert it. If you insert the media in wrong direction, you might not beable to remove it.When inserting the memory media, do not touch the metal contacts.You could expose the storage area to static electricity, which candestroy data.Do not turn off the computer or switch to Sleep Mode or HibernationMode while files are being copied. Failure to do so might cause dataloss.Removing memory mediaThe following instructions apply to all types of supported media devices. Toremove memory media, do the following:1. Click the Safely Remove Hardware and Eject Media icon on theWindows Taskbar.2. Select memory media.3. Push the memory media until you hear a click to partially release it.4. Grasp the media and pull it out of the slot.If you remove the memory media or turn off the power while thecomputer is accessing the memory media, you might lose data ordamage the media.Do not remove the memory media while the computer is in Sleep orHibernation Mode. The computer could become unstable or data inthe memory media could be lost.Do not remove only the miniSD/microSD Card while leaving theadaptor in the memory media slot.User's Manual 4-13

External DisplayYour computer video capabilities can be enhanced with additional displays.External displays allow you to share your desktop or extend the desktoparea.Connecting an external displayYour computer comes with a built-in display, but you can also connectother external displays via available ports on the computer.As the port operation of all external display devices have not beenconfirmed, some devices might not function properly.The HDMI out portHDMI (High-Definition Multimedia Interface) port digitally transfers bothvideo and audio data without reducing the quality. HDMI-compatibleexternal display devices including televisions can be connected via theHDMI port.Some models can support ultra high definition (3840 x 2160 pixels) displayon compatible external display devices via HDMI output port. To use thisfunction, you must purchase an HDMI cable (corresponding to 3840x2160pixels or higher).To connect an HDMI-compatible display device, do the following:To connect a device to the HDMI out port, you must purchase a suitableHDMI cable.1. Plug one end of the HDMI cable into the HDMI in port of the HDMIdisplay device.2. Plug the other end of the HDMI cable into the HDMI out port on yourcomputer.3. Turn the HDMI display device's power on.User's Manual 4-14

Figure 4-6 Connecting the HDMI out port121. HDMI out port 2. HDMI cableProduct appearance depends on the model you purchased.Do not plug/unplug an HDMI device under the following conditions:The system is starting up.The system is shutting down.When you connect a television or external monitor to the HDMI port, thedisplay output device is set to HDMI.When you unplug the HDMI cable and replug it, wait at least 5 secondsbefore you replug the HDMI cable again.When you change the display output device, the playback device may notswitch automatically. In this case, in order to set the playback device to thesame device as the display output device, please adjust the playbackdevice manually by the following steps:1. Click Control Panel -> Hardware and Sound -> Sound underWindows System group in the Apps view.2. In the Playback tab, select the playback device which you want toswitch to.3. To use the internal speakers on your computer, select Speakers. To usethe television or the external monitor that you have connected to thecomputer, select a different playback device.4. Click the Set Default button.5. Click OK to close the Sound dialog.Settings for display video on HDMITo view video on the HDMI display device, be sure to configure thefollowing settings otherwise you might find that nothing is displayed.Be sure to use the function key to select the display device before startingto play video. Do not change the display device while playing video.User's Manual 4-15

Do not change the display device under the following conditions.While data is being read or writtenWhile communication is being carried outSelecting HD FormatTo select the display mode, do the following:1. Click Control Panel -> Appearance and Personalization -> Display-> Change display settings -> Advanced settings -> List All Modes under Windows System group in the Apps view.2. Select one of the modes at List All Modes.Wireless displayYour computer might support Wireless display, a wireless technology whichutilizes Wi-Fi to allow the computer to be connected to external displaysincluding TVs as extended screens wirelessly. With Wireless display,documents, streamed/local media contents, or other online contents can beshared wirelessly with others.To use Wireless display, either one of the following devices is required:A compatible external display with built-in support for Wireless display.An external display with HDMI port and a Wireless display adaptor.The Wireless display adaptor is a device that connects to the externaldisplay via HDMI port and can receive Wi-Fi signals from yourcomputer.To connect to an external display wirelessly, do the following:1. In the Settings charm, click Change PC settings -> PC and devices-> Devices.2. Click Add a device. Your computer starts searching for the Wirelessdisplay device.3. After the Wireless display device is searched, follow the on-screeninstructions to finish connection.After the connection is established, the name of the Wireless displaydevice will appear under Projectors.To disconnect the Wireless display device, click the Wireless displaydevice name and then click Remove device.Changing the display settingsAfter one or more external displays are connected, the operating systemcan automatically detect, identify, and set up the display settings.You can also manually manage how the external displays work and changethe display settings by pressing P while holding down the Windows ( )User's Manual 4-16

key. If you disconnect the external display before you turn off thecomputer's power, be sure to switch to the internal display.Security lockA security lock enables you to anchor your computer to a desk or otherheavy object in order to help prevent unauthorized removal or theft. Thecomputer has a security lock slot on its right side into which you can attachone end of the security cable, while the other end attaches to a desk orsimilar object. The methods used for attaching security cables differ fromproduct to product. Refer to the instructions for the product you are usingfor more information.It is recommended using a security lock plug of which the diameter is lessthan 18.9mm.Connecting the security lockIn order to connect a security cable to the computer, do the following:1. Turn the computer so its right side faces you.2. Align the security cable with the lock slot and secure it in place.Figure 4-7 Security lock121. Security lock slot 2. Security lockProduct appearance depends on the model you purchased.Optional TOSHIBA AccessoriesTo make your computer even more powerful and convenient to use, youcan add a number of options and accessories. For reference, the followinglist details some of the items that are available from your reseller orTOSHIBA dealer:User's Manual 4-17

Universal AC Adaptor If you frequently use your computer at more thanone site, it might be convenient to purchase anadditional AC adaptor to be kept at each site inorder to remove the need to carry the adaptorwith you always.Sound System and Video modeThis section describes some of the audio control functions.Volume MixerThe Volume Mixer utility lets you control the audio volume for playback ofdevices and applications under Windows.To launch the Volume Mixer utility, right-click on the speaker icon onthe Windows Taskbar, and then select Open Volume Mixer from thesub menu.To adjust the volume level of speakers or headphones, move theSpeakers slider.To adjust the volume level of an application that you are using, movethe slider for the corresponding application.Microphone LevelTo change the microphone recording level, do the following:1. Right-click on the speaker icon on the Windows Taskbar, and selectRecording devices from the sub menu.2. Select Microphone, and click Properties.3. On the Levels tab, move the Microphone slider to increase ordecrease the microphone volume level.If you feel the microphone volume level is inadequate, move theMicrophone Boost slider to a higher level.Audio EnhancementsTo apply the sound effects for your current speaker, do the following.1. Right-click on the Speakers icon on the Windows Taskbar, and thenselect Playback devices from the sub menu.2. Select Speakers, and click Properties.3. On the Enhancements tab, select the sound effects you would like,and click Apply.Realtek HD Audio ManagerYou can confirm and change the audio configuration using the Realtek HD Audio Manager. To launch the Realtek HD Audio Manager:User's Manual 4-18

Click Control Panel -> Hardware and Sound -> Realtek HD Audio Manager under Windows System in the Apps view.When you first launch the Realtek HD Audio Manager, you can see twodevice tabs. Speakers is the default output device. Microphone is thedefault input device. To change the default device, click the Set Default Device button under the chosen device tab.InformationClick the Information button to view hardware information, softwareinformation, and language setting.Power ManagementThe audio controller in your computer can be turned off when the audiofunction is not used. To adjust the configuration of audio powermanagement, click the Power Management button .When audio power management is enabled, the circle button at theupper left of the Power Management is blue and convex.When audio power management is disabled, the button is black andconcave.Speaker ConfigurationClick the Auto Test button to confirm the internal speakers or theheadphone sound is coming from the right direction.Default FormatYou can change the sample rate and bit depth of sound.Headphone/Microphone selectionTo change the type of headphone or microphone, do the following:1. Plug a headphone or microphone into the headphone/microphonecombo jack.2. Double-click on the circle button in the right side of the Realtek HDAudio Manager main screen.3. Select one from the device list for the device you plugged into.DTS SoundDTS Sound™ utilizes advanced patented techniques to retrieve audio cuesburied in the original source material and deliver immersive surround soundcomplete with deep, rich bass and crystal clear dialog.DTS Sound is provided with some models. It provides the followingfeatures:Immersive surround sound with bass and dialog enhancementBroad sweet spot with elevated sound imageUser's Manual 4-19

Improved volume output delivering maximum volume without creatingclipping or distortionDialog enhancement for clear and intelligible vocalsBass enhancement for rich, low frequency productionHigh frequency definition for crisp detailsTo access the utility, click DTS Sound under DTS, Inc in the Apps view.U.S. patents apply to this product. Seehttp://patents.dts.comManufactured under license from DTS Licensing Limited.Video modeVideo mode settings are configured via the Screen Resolution dialog.To open the Screen Resolution dialog, click Control Panel ->Appearance and Personalization -> Display -> Change display settings under Windows System group in the Apps view.If you are running some applications (for example a 3D application or videoplayback), you might see some disturbance, flickering, or frame droppingon your screen.If that occurs, adjust the resolution of display, lowering it until the screen isdisplayed properly.User's Manual 4-20

Chapter 5Utilities and Advanced UsageThis chapter describes the utilities and special features of this computer,and the advanced usage of some utilities.Utilities and ApplicationsThis section describes the pre-installed utilities that come with thecomputer and details how to start them. For further information on theiroperation, refer to online manual, help files, or README.TXT file (ifapplicable) of each utility.TOSHIBA DesktopAssistTOSHIBA Desktop Assist is a graphical userinterface that provides access to specific toolsand TOSHIBA utilities and applications that makethe use and configuration of the computer easier.To access this utility, click Desktop Assist onthe desktop.TOSHIBA DisplayUtilityTOSHIBA Display Utility includes Desktop TextSize utility and Split Screen utility. Desktop TextSize allows you to make the text size bigger orsmaller on the desktop according to your usageand favorite. You can change the text size on thedisplay and on the title bar of windows bychanging the scaling of the text size. When thescaling is smaller, more information appears onthe display simultaneously but the text sizebecomes smaller. When the scaling is larger,less information appears on the displaysimultaneously but the text size becomes larger.You can install Split Screen utility by yourself.Split Screen utility enables you to create multipledisplay zones on a screen and to fit the activewindows to within those zones.To access this utility, click Display Utility underTOSHIBA group in the Apps view.For details on this utility, see the help file.TOSHIBA PasswordUtilityThis utility allows you to set a password in orderto restrict access to the computer.To access this utility, click Password Utilityunder TOSHIBA group in the Apps view.User's Manual 5-1

TOSHIBA SystemSettingsThis utility allows you to customize yourhardware settings according to the way you workwith the computer and the peripherals you use.To access this utility, click System Settingsunder TOSHIBA group in the Apps view.TOSHIBA SetupUtilityTOSHIBA Setup Utility is a BIOS setup utility thatprovides you a menu-based user interface sothat you can easily view and change BIOSsettings.For more information, please refer to theTOSHIBA Setup Utility section.TOSHIBA eco Utility This computer is equipped with "eco mode". Thismode slightly lowers performance of somedevices to reduce electric power consumption.You can realize measurable power savings byusing it continuously.TOSHIBA eco Utility helps control the powerconsumption of your computer. Variousinformation can help you understand your degreeof contribution to the environment.Furthermore, this utility contains Peak shiftfunction that can help reduce power usage duringperiods of peak demand by shifting some powerconsumption to periods when demand is lower.The utility also supports "eco charge mode". Thebattery will not be fully charged in this mode, thusextending the life cycle of the battery.It is recommended using the computer with ACadaptor connected as the battery operating timeis comparatively short in this mode.Depending on the usage situation, the life cycleof battery might not be extended properly.To access this utility, click eco Utility underTOSHIBA group in the Apps view.For details on TOSHIBA eco utility, see the helpfile.TOSHIBA MediaPlayer by sMedioTrueLink+This software is a multimedia player which canbe used to play back video, music, and photo.TOSHIBA Media Player can play back contentson a local library/home network/OneDrive.Toaccess it, click the Media Player icon on theStart screen. For details, refer to the Online help.User's Manual 5-2

CyberLink MediaStory CyberLink MediaStory helps you to manage andshare your multimedia content quickly. Yourphotos and videos are organized by event, datein a calendar, geographical places, and bypeople's faces. You can easily create a polishedslideshow or video of your digital life utilizing yourphotos and videos.This utility is only provided with some models.To access it, click CyberLink MediaStory in theApps view.For details on how to use CyberLink MediaStory,check out the tutorials by clicking Preferences ( ) in the main window and then clickingTutorials.Do not change the display device while running CyberLink MediaStory.TOSHIBA FunctionKeyThis utility allows you to perform some featuresby pressing a specified key or combined with theFN key.To set up this utility, click Function Key underTOSHIBA group in the Apps view.For details, refer to the Function Keys section.TOSHIBA ServiceStationThis application allows your computer toautomatically search for TOSHIBA softwareupdates or other alerts from TOSHIBA that arespecific to your computer system and itsprograms. When enabled, this applicationperiodically transmits to our servers a limitedamount of system information, which will betreated in strict accordance with the rules andregulations as well as applicable data protectionlaw.To access this utility, click Service Station underTOSHIBA group in the Apps view.User's Manual 5-3

TOSHIBA PC HealthMonitorThe TOSHIBA PC Health Monitor applicationproactively monitors a number of systemfunctions such as power consumption, batteryhealth, and system cooling, informing you ofsignificant system conditions. This applicationrecognizes the system and individual componentserial numbers and tracks specific activitiesrelated to their usage.To access this utility, click PC Health Monitorunder TOSHIBA group in the Apps view.For details on TOSHIBA PC Health Monitor, seethe help file.TOSHIBA AudioEnhancementTOSHIBA Audio Enhancement provides you thefunction of audio source filtering, earphone audioenhancement, or speaker audio enhancement.To change the settings, click Audio Enhancement under TOSHIBA group in theApps view.Trusted PlatformModule (TPM)The TPM (Trusted Platform Module) is a securityencryption device for the HDD/SSD.Trusted Platform Module is provided with somemodels. To operate the TPM function, use anapplicable utility.Chroma Tune forTOSHIBAChroma Tune for TOSHIBA is a utility that allowscolor setting of your computer.This utility is only provided with some models.To access this utility, click Chroma Tune for TOSHIBA in the Apps view.For details on Chroma Tune for TOSHIBA, seethe User Manual of the utility.User's Manual 5-4

TOSHIBAMaintenance UtilityTOSHIBA Maintenance Utility is provided toerase the hard disk drive. This utility allows youto delete all data and partitions, and alsooverwrite all sectors on the hard disk drive.If there is an external hard disk drive connectedto your computer, it can also be erased.However, if you do not want to delete the datafrom the external hard disk drive, disconnect itfrom your computer.To access this utility:1. In the Settings charm, click Change PC settings -> Update and recovery ->Recovery.2. Click Restart now under Advanced startup.3. Click Troubleshoot -> TOSHIBA Maintenance Utility.If you select the deletion method and continuewith the operation, you will lose all data (includingthe operating system and recovery partition) onthe hard disk drive. Make sure that you havealready created recovery media if you want touse the computer after erasing your hard diskdrive(s).You might not have all the software listed in this section depending on themodel you purchased.To access the setup files of the drivers/utilities, click Applications andDrivers in the Apps view.TOSHIBA Media Player by sMedio TrueLink+ app is not included in thesetup files above but can be downloaded from Windows Store.Special featuresThe following features are either unique to TOSHIBA computers or areadvanced features which make the computer more convenient to use.Access each function using the following procedures.*1 To access the Power Options, click Control Panel -> System and Security -> Power Options under Windows System group in the Appsview.User's Manual 5-5

Display automaticpower off *1This feature automatically cuts off power to thecomputer's display panel when there is nokeyboard input for a specified time, with powerbeing restored the next time a key is pressed.This can be specified in the Power Options.HDD automatic poweroff *1This feature automatically cuts off power to thehard disk drive when it is not accessed for aspecified time, with power being restored whenthe hard disk drive is next accessed. This can bespecified in the Power Options.System automaticSleep/HibernationMode *1This feature automatically shuts down the systeminto either Sleep Mode or Hibernation Modewhen there is no input or hardware access for aspecified time. This can be specified in the PowerOptions.Power on password Two levels of password security, supervisor anduser, are available to prevent unauthorizedaccess to your computer.Intelligent powersupply *1A microprocessor in the computer's intelligentpower supply detects the battery charge,automatically calculates the remaining batterycapacity, and protects electronic componentsfrom abnormal conditions such as a voltageoverload from the AC adaptor. This can bespecified in the Power Options.Battery save mode *1 This feature lets you configure the computer inorder to save battery power. This can bespecified in the Power Options.Panel power on/off *1 This feature automatically turns power to thecomputer off when the display panel is closed,and turns it back on when the display panel isopened. This can be specified in the PowerOptions.Low batteryautomatic HibernationMode *1When battery power is exhausted to the pointthat computer operation cannot be continued, thesystem automatically enters Hibernation Modeand shuts itself down. This can be specified inthe Power Options.Sleep Mode If you have to interrupt your work, you can usethis feature to allow you to turn off power to thecomputer without exiting from your software.Data is maintained in the computer's mainmemory so that when you next turn on thepower, you can continue working right where youleft off.User's Manual 5-6

Hibernation Mode This feature lets you turn off the power to thecomputer without exiting from your software. Thecontents of main memory are automaticallysaved to the Hard Disk Drive so that when younext turn on the power again, you can continueworking right where you left off. You must enablethe Hibernation Mode before using this feature.Refer to the Starting Hibernation Mode sectionfor more details.USB Wakeup function This function restores the computer from SleepMode depending on the external devicesconnected to the USB ports.For example, if a mouse or USB keyboard isconnected to a USB port, clicking the mousebutton or pressing the keyboard will wakeup thecomputer.Heat dispersal *1 To protect against overheating, the processor isequipped with an internal temperature sensorwhich lowers the processing speed if thecomputer's internal temperature rises to a certainlevel.When the processor's temperature falls withinnormal range, the processor operation returns toits standard speed.If the processor's temperature reaches anunacceptably high level with either setting, thecomputer automatically shuts down to preventany damage. In this instance, all unsaved data inmemory will be lost.TOSHIBA Password UtilityThe TOSHIBA Password Utility provides two levels of password security:User and Supervisor.Passwords set by the TOSHIBA Password Utility function are different fromthe Windows password.User PasswordTo start the utility, click the following items under TOSHIBA group in theApps view:Password Utility -> User PasswordUser authentication might be required to validate user rights when usingTOSHIBA Password Utility to delete or change passwords, and so on.User's Manual 5-7

Set (button)Click this button to register a password. After a password is set, youare prompted to enter it when you start the computer.After you set the password, a dialog box appears asking whether youwant to save it to other media. If you forget the password, you canopen the password file on another computer. Be sure to keep themedia in a safe place.When entering the character string to register the password, enterfrom the keyboard character by character and do not enter as ASCIIcode or copy-and-paste the character string. In addition, ensure thatthe registered password is correct by outputting the character string tothe password file.When entering a password, do not enter any characters (for example"!" or "#") produced by pressing the SHIFT or ALT keys.Delete (button)Click this button to delete a registered password. Before you candelete a password, you must first enter the current password correctly.Change (button)Click this button to change a registered password. Before you canchange a password, you must first enter the current passwordcorrectly.Owner String (text box)You can use this box to associate text with the password. After youenter text, click Apply or OK. When the computer is started, this textis displayed together with the prompt asking you to enter a password.For models equipped with HDD, you can use BIOS Setup to set, change,or delete the HDD Password or HDD Master Password.Refer to the TOSHIBA Setup Utility section for further information.If you forget your HDD User Password, TOSHIBA will NOT be able toassist you, and your HDD will be rendered COMPLETELY andPERMANENTLY INOPERABLE. TOSHIBA will NOT be heldresponsible for any loss of any data, any loss of use or access to yourHDD, or for any other losses to you or any other person ororganization that result from the loss of access to your HDD. If youcannot accept this risk, do not register the HDD User Password.When saving the HDD User Password shut down or restart thecomputer. If the computer is not shut down or restarted, the saveddata might not be correctly reflected. For more information on shuttingdown or restarting the computer, refer to Turning on the power.User's Manual 5-8

Supervisor PasswordIf you set a Supervisor Password, some functions might be restricted whena user logs on with the User Password. To set a Supervisor Password:Click Password Utility -> Supervisor Password under TOSHIBA groupin the Apps view.This utility lets you do the following:Register or delete the Supervisor Password.Specify restrictions for general users.Starting the computer using a passwordIf you have already registered a user password, there is one way to startthe computer:Enter the password manually.The password is necessary only if the computer was shut down inHibernation mode or boot mode. It is not needed in Sleep mode andRestart.To enter a password manually, do the following:1. Turn on the power as described in the Getting Started section. Thefollowing message appears in the screen:Enter PasswordAt this point, the function keys do not work. They will function after youenter the password.2. Enter the Password.3. Press ENTER.If you enter the password incorrectly three times in a row, or if you do notenter the password within 1 minute, the computer shuts off. In this case,some features that can power on the computer automatically (Wake-up onLAN, Task Scheduler, etc) might not work. You must turn the computerback on to retry password entry.TOSHIBA System SettingsTOSHIBA System Settings is the TOSHIBA configuration management toolavailable through the Windows operating system.To run TOSHIBA System Settings, click System Settings under TOSHIBAgroup in the Apps view.The TOSHIBA System Settings window contains a number of tabs to allowspecific functions of the computer to be configured.In addition there are also three buttons: OK, Cancel and Apply.User's Manual 5-9

OK Accepts your changes and closes the TOSHIBASystem Settings window.Cancel Closes the window without accepting yourchanges.Apply Accepts all your changes without closing theTOSHIBA System Settings window.Some options shown in gray are possible to confirm their status.TOSHIBA System Settings screen might have the following tabs:General—Allows you to view the current BIOS version or changecertain settings back to their default valuesDisplay—Allows you to select the internal LCD and/or external monitorwhen the computer boots upBoot Options—Allows you to change the sequence in which yourcomputer searches the drives for the operating systemKeyboard—Allows you to access the wake-on keyboard function, or toconfigure the function keysUSB—Allows you to set conditions for USBSATA—Allows you to set conditions for SATALAN—Allows you to set conditions for LANThe settings or options explained here might vary depending on the modelyou purchased.After you changed the settings, a dialog box might appear to prompt youthat the changes will take effect after the computer is restarted. Make sureto restart your computer immediately to apply these changes.TOSHIBA Media Player by sMedio TrueLink+Be aware of the following limitations when you use the TOSHIBA MediaPlayer by sMedio TrueLink+:Notes on useTOSHIBA Media Player by sMedio TrueLink+ is a multimedia player whichcan be used to play back video, music, and photo.This software is only provided with some models.It is recommended that the AC adaptor is connected while TOSHIBAMedia Player is running. Power saving features might interfere withsmooth playback. When TOSHIBA Media Player is used with a batterypower, set the Power Options to "Balance".The screen saver is disabled while TOSHIBA Media Player is playinga video file or slideshows of photos.User's Manual 5-10

The computer will not enter Sleep and Hibernation modeautomatically, while TOSHIBA Media Player is running.The display automatic power off function is disabled while TOSHIBAMedia Player is playing a video file or slideshows of photos.The Resolution+ function was specially adjusted for the internalmonitor. Hence, turn OFF Resolution+ when viewing on externalmonitor.The Resolution+ feature for video playback is supported only on somemodels. Resolution+ can only be enabled for video/photo playback ifEnhance Video/Photo Quality is displayed. Resolution+ can beenabled only for photo playback if Enhance Photo Quality isdisplayed.The “Save with Resolution+ On” feature saves pictures withResolution+ On regardless of the current Resolution+ setting (On/Off/Demo). Since the picture is saved in a size appropriate for posting toSNS (largest edge of width/height is 2048 pixels), the saved picturemight look different than when browsing the original picture withResolution+ On.Playback of video/music/slideshow can be controlled using the mediabuttons on the preview window which is invoked when the mousecursor is moved over the TOSHIBA Media Player icon on the WindowsTaskbar.Video/Slideshow playback can only be controlled when the applicationis in the foreground.Music playback can be controlled even when the application is in thebackground.Playback of high bit rate content might cause frame dropping, audioskipping or decrease in computer performance.The above problems could be remedied by turning Resolution+ off.Tap/click the Refresh button on app commands to refresh the contentdisplayed on Library Screen. It will not be refreshed automatically.If sleep, hibernation, shutdown, or reboot operation is in processduring uploading the files to OneDrive, the operation will not beproperly completed.This app does not support to play back content protected by DRM. Ifyou try to play DRM protected content with Resolution+ On state, thisapp might be closed.Photos uploaded to OneDrive are limited to a maximum resolution of2048 x 2048 pixels. Any photo over that resolution will be scaledproportionally to a maximum size of 2048 x 2048 pixels.This app does not support DMS.The playback of some media files might not be normal by this player.This might also happen when using Windows Media Player and Videoapp.User Interface and operational procedures might differ depending onthe application version. Refer to the Help of TOSHIBA Media Player by sMedio TrueLink+ for details.User's Manual 5-11

Opening TOSHIBA Media Player by sMedio TrueLink+ManualThe features and operations about TOSHIBA Media Player are explainedin the TOSHIBA Media Player Manual.Use the following procedure to open TOSHIBA Media Player Online help:When TOSHIBA Media Player is running, click Help of the Settings charm.TOSHIBA PC Health MonitorThe TOSHIBA PC Health Monitor application proactively monitors anumber of system functions such as power consumption, battery health (formodels with battery), and the system cooling, informing you of significantsystem conditions. This application recognizes the system and individualcomponent serial numbers, and tracks specific activities related to thecomputer and their usage.The collected information includes device operation time and number ofactuations or status changes (that is: number of power button and FN keycombination uses, AC adaptor, battery (for models with battery), LCD, fan(for models with fan), HDD/SSD, sound volume, wireless communicationfunctionalities and USB information), date of initial system use, and alsocomputer and device usage (that is: power settings, battery temperatureand recharging (for models with battery), CPU, memory, backlightillumination time, and temperatures for various devices). The collectedinformation is not limited to the examples specified here. The stored datauses a very small portion of the total hard disk capacity, approximately 10MB or less per year.This information is used to identify and provide a notification of systemconditions which might affect the performance of your TOSHIBA computer.It might also be used to help diagnose problems should the computerrequire service by TOSHIBA or TOSHIBA authorized service providers.Additionally, TOSHIBA might also use this information for quality assuranceanalysis.Subject to the use restrictions above, the data on the internal storage drivelogged might be transferred to entities located outside of your country orregion of residence (for example, European Union). Those countries mightor might not have the same data protection laws or data protection levelsas required by your home country or region.You can disable the TOSHIBA PC Health Monitor at any time byuninstalling the software via Uninstall a program in the Control Panel.Doing so will automatically delete all collected information from the internalstorage drive.The TOSHIBA PC Health Monitor software does not extend or modifyTOSHIBA obligations under its standard limited warranty in any way.TOSHIBA standard limited warranty terms and limitations apply.User's Manual 5-12

Starting the TOSHIBA PC Health MonitorThe TOSHIBA PC Health Monitor can be opened by clicking PC Health Monitor under TOSHIBA group in the Apps view.The TOSHIBA PC Health Monitor main screen is displayed.This utility might be disabled by default on your computer. You can enableit by clicking Please click here to enable TOSHIBA PC Health Monitor.The "PC Health Monitor Software Notice & Acceptance" screen isdisplayed. Carefully read the information displayed. Selecting ACCEPTand clicking OK enables the program. By enabling the TOSHIBA PCHealth Monitor software, you agree with these terms and conditions and tothe use and sharing of the collected information. Once the program isenabled, the TOSHIBA PC Health Monitor screen is displayed, and theprogram begins monitoring system functions and collecting information.A message is displayed if any changes which might interfere with theoperation of the program are detected. Follow the instructions displayedon-screen in the message.TOSHIBA Setup UtilityTOSHIBA Setup Utility is a BIOS setup utility that provides you a menu-based user interface so that you can easily view and change BIOSsettings.To enter the BIOS setup utility, do the following:1. Save your work.2. Click the power icon ( ) on the Start screen and then selectRestart.3. Hold down the F2 key and then release this key one second after thecomputer is power on.The BIOS setup utility can also be launched by button combination (L50W-C models only):1. Save your work.2. Click the power icon ( ) on the Start screen and then select Shut down.3. While holding down the Volume down button, press the Power buttonto turn on the power. Release the Volume down button afterTOSHIBA Setup Utility is loaded.Make sure that fast startup is disabled in the Power Options by thefollowing steps:1. Click Control Panel -> System and Security -> Power Options underWindows System group in the Apps view.User's Manual 5-13

2. Click Choose what the power button does or Choose what closing the lid does.3. Click Change settings that are currently unavailable.4. Deselect the Turn on fast startup check box from Shutdown settings.5. Click the Save changes button.To save the changes and exit the utility, press the F10 key and proceed byselecting Yes or select Exit -> Exit Saving Changes -> Yes. Thecomputer will restart immediately.Navigating the utilityTOSHIBA Setup Utility can be navigated through the touch screen.Some buttons on the computer are also designated to execute thecorresponding key function on the keyboard. Details are described asfollows:Button Key FunctionWindows Enter key Proceed or confirmoperationVolume up Up arrow key Select the previous itemVolume down Down arrow key Select the next itemSystem RecoveryThere is a hidden partition allocated on the Hard Disk Drive for the SystemRecovery Options in the event of a problem.You can also create recovery media and restore the system.The following items are described in this section:Creating Recovery MediaRestoring the pre-installed software from your created RecoveryMediaRestoring the pre-installed software from the Recovery Hard DiskDriveIf you choose TOSHIBA Maintenance Utility to erase the hard disk drive, alldata including the operating system and recovery partition will be deleted.In that case, you cannot create recovery media or restore the pre-installedsoftware from the recovery partition. Make sure that you have alreadycreated recovery media before you start TOSHIBA Maintenance Utility.This recovery media can be used to restore your system after you haveerased your hard disk drive.User's Manual 5-14

Creating Recovery MediaThis section describes how to create Recovery Media.Be sure to connect the AC adaptor when you create Recovery Media.Be sure to close all other software programs except the RecoveryMedia Creator.Do not run software such as screen savers which can put a heavyload on the CPU.Operate the computer at full power.Do not use power-saving features.Do not write to the media when the virus check software is running.Wait for it to finish, then disable virus detection programs including anysoftware that checks files automatically in the background.Do not use utilities, including those intended to enhance Hard DiskDrive access speed. They might cause unstable operation anddamage data.Do not shut down/log off or Sleep/Hibernate while writing or rewritingthe media.Set the computer on a level surface and avoid places subjected tovibrations such as airplanes, trains, or cars.Do not use on an unstable surface such as a stand.A recovery image of the software on your computer is stored on the HardDisk Drive, and can be copied to either disc media or USB Flash Memoryby using the following steps:1. Select either blank disc or USB Flash Memory.The application allows you to choose from a variety of different mediaonto which the recovery image can be copied including disc mediaand USB Flash Memory.Some of the disc media might not be compatible with the optical discdrive connected to your computer. You should therefore verify that theoptical disc drive supports the blank media you have chosen beforeproceeding.USB Flash Memory will be formatted and all the data in the USB FlashMemory will be lost when proceeding.2. Turn on your computer and allow it to load the Windows operatingsystem from the Hard Disk Drive as normal.3. Insert the first blank disc into the external optical disc drive tray, orinsert the USB Flash Memory into one available USB port.4. Click Recovery Media Creator under TOSHIBA group in the Appsview.5. After Recovery Media Creator starts, select the type of media and thetitle you wish to copy, and then click the Create button.User's Manual 5-15

Restoring the pre-installed software from your createdRecovery MediaIf the pre-installed files are damaged, you are able to use the RecoveryMedia you have created to restore the computer to the state it was in whenyou originally received it. To perform this restoration, do the following:Make sure that the AC adaptor is connected during the restoring process.When you reinstall the Windows operating system, the hard disk willbe reformatted and all data will be lost.Make sure to use the default Boot Mode option in the BIOS setuputility before restoring.1. Launch the TOSHIBA Setup Utility.Refer to the TOSHIBA Setup Utility section for further information.2. In the TOSHIBA Setup Utility screen, select Advanced -> System Configuration -> Boot Mode.Note: Please skip the following contents if you cannot find the BootMode option in your system.3. Select UEFI Boot (Default).If you set the Boot Mode as CSM Boot, the recovery media created byRecovery Media Creator will NOT be able to restore.If you create a recovery image using advanced recovery tools fromControl Panel, also make sure to use the default Boot Mode option(UEFI Boot) in the TOSHIBA Setup Utility before restoring.1. Load the Recovery Media into the external optical disc drive or insertthe recovery USB Flash Memory into one available USB port.2. Click the power icon ( ) on the Start screen and then select Restart.3. Hold down the F12 key and then release this key one second after thecomputer is power on.4. Use the up and down cursor key to select the appropriate option fromthe menu according to your actual recovery media.5. A menu is displayed from which you should follow the on-screeninstructions.User's Manual 5-16

For some models, Office will no longer be present after the recoverycompletes. To enable users to reinstall Office, do the following:If you have a product key for an Office 365 product, you can enterthe key athttps://officesetup.getmicrosoftkey.com/You can also go directly to your Office Account athttps://office.microsoft.com/MyAccount.aspx to install.If you have a product key for Office Home and Student, OfficeHome and Business or Office Professional, you can go to https://downloadoffice.getmicrosoftkey.com/ to install.If you have previously chosen to remove the recovery partition and aretrying to create "Recovery Media", the following message apppears: "TheRecovery Media Creator can not be launched because there is no recoverypartition."When there is no recovery partition, the Recovery Media Creator cannotmake Recovery Media.However, if you have already created a "Recovery Media", you can use itto restore the recovery partition.If you have not created "Recovery Media", contact TOSHIBA support forassistance.Restoring the pre-installed software from theRecovery Hard Disk DriveA portion of the total Hard Disk Drive space is configured as a hiddenrecovery partition. This partition stores files which can be used to restorepre-installed software in the event of a problem.If you set up your Hard Disk Drive again later, do not change, delete, oradd partitions in a manner other than specified in the manual, otherwiseyou might find that space for the required software is not available.In addition, if you use a third-party partitioning program to reconfigure thepartitions on your Hard Disk Drive, you might find that it becomesimpossible to set up your computer.Make sure that the AC adaptor is connected during the restoring process.When you reinstall the Windows operating system, the hard disk will bereformatted and all data will be lost.1. Click the power icon ( ) on the Start screen and then selectRestart.User's Manual 5-17

2. Hold down 0 (zero) key and then release this key one second after thecomputer is power on. Choose Yes if you want to continue.3. Select Troubleshoot.4. Select Reset your PC.5. Follow the on-screen instructions to finish the recovery.You can also perform the restoration through PC settings in the operatingsystem:1. Click the Settings charm and click Change PC settings.2. Click Update and recovery under PC settings and then clickRecovery.3. Click Get started under Remove everything and reinstall Windows.4. Follow the on-screen instructions to finish the recovery.User's Manual 5-18

Chapter 6TroubleshootingTOSHIBA has designed this computer for durability, however, shouldproblems occur you are able to use the procedures detailed in this chapterto help determine the cause.You should become familiar with this chapter as knowing what might gowrong can help prevent problems from occurring in the first place.Problem-solving processIf you observe the following guidelines, resolving problems will be mucheasier.Stop immediately when you recognize a problem exists as takingfurther action might result in data loss or damage, or you mightdestroy valuable problem-related information that can help solve theproblem.Observe what is happening. Write down what the system is doing andwhat actions you performed immediately before the problem occurred.Make a screenshot of the current display.Also be aware that the questions and procedures described in this chapterare meant only as a guide, they are not definitive problem-solvingtechniques. In reality many problems can be solved simply, but a few mightrequire help from TOSHIBA Support. If you find you need to consult others,be prepared to describe the problem in as much detail as possible.Preliminary checklistYou should always consider the simplest solution first. The items detailedin this checklist are easy to fix and yet can cause what appears to be aserious problem:Make sure that you turn on all peripheral devices before you turn onthe computer. This includes your printer and any other external deviceyou are using.Before you attach an external device you should first turn off thecomputer, then when you turn the computer back on it recognizes thenew device.Make sure that all optional accessories are configured properly in thecomputer's setup program and that all required driver software hasbeen loaded (refer to the documentation included with the optionalaccessories for further information on its installation andconfiguration).User's Manual 6-1

Check all cables to ensure that they are correctly and firmly attachedto the computer - loose cables can cause signal errors.Inspect all connecting cables for loose wires and all connectors forloose pins.Check that your disc media is correctly loadedAlways try to make detailed notes of your observations and keep them in apermanent error log - this helps you to describe your problems to TOSHIBASupport. In addition, if a problem recurs, the log you have made helps toidentify the problem faster.Analyzing the problemSometimes the computer gives you clues that can help you identify why itis malfunctioning. In view of this, keep the following questions in mind:Which part of the computer is not operating properly - keyboard, HardDisk Drive, display panel, Touch Pad, Touch Pad control buttons - aseach device produces different symptoms.Check the options within the operating system to ensure that itsconfiguration is set properly.What appears on the display? Does it display any messages orrandom characters? Make a screenshot of the current display and, ifpossible, look up the messages in the documentation included with thecomputer, software, or operating system.Check that all connecting cables are correctly and firmly attached asloose cables can cause erroneous or intermittent signals.Do any indicators light, if so, which ones, what color are they and dothey stay on or blink? Write down what you see.Do you hear any beeps, if so how many, are they long or short and arethey high pitched or low pitched? In addition, is the computer makingany unusual noises? Write down what you hear.Record your observations so you can describe them in detail to TOSHIBASupport.Software The problems might be caused by your softwareor disk. If you cannot load a software package,the media might be damaged or the programmight be corrupted. In these instances, tryloading another copy of the software if possible.If an error message appears while you are usinga software package, you should refer to thedocumentation supplied with it as this usuallyincludes a problem-solving section or a summaryof error messages.Next, check any error messages against theoperating system documentation.User's Manual 6-2

Hardware If you cannot find a software problem, you shouldthen check the setup and configuration of yourhardware. First run through the items in thepreliminary checklist as described previouslythen, if you still cannot correct the problem, try toidentify the source. The next section provideschecklists for individual components andperipherals.Before using a peripheral device or application software that is not anauthorized TOSHIBA part or product, make sure that the device or softwarecan be used with your computer. Use of incompatible devices might causeinjury or might damage your computer.If something goes wrongYour computer does not respond to the keyboard commandsIf an error occurs and the computer does not respond to your keyboardcommands, do the following:Press the power button and hold it down for five seconds. Once thecomputer has turned itself off, wait 10–15 seconds before turning on thepower again by pressing the power button.Your program stops respondingIf you are working with a program that suddenly freezes all operations,chances are the program has stopped responding. You can exit the failedprogram without shutting down the operating system or closing otherprograms.To close a program that has stopped responding:1. Press CTRL, ALT, and DEL simultaneously (once), then click Task Manager. The Windows Task Manager window appears.2. Select the program you want to close, then click End Task. Closingthe failed program should allow you to continue working. If it does not,continue with the next step.3. Close the remaining programs one by one by selecting the programname, then End Task. Closing all programs should allow you tocontinue working. If it does not, power off your computer and thenrestart it.The computer does not startMake sure that you attached the AC adaptor and power cord/cableproperly.If you are using the AC adaptor, check that the wall outlet is working byplugging in another device, such as a lamp.User's Manual 6-3

Verify that the computer is on by looking at the Power indicator.If the indicator is glowing, the computer is on. Also, try turning the computeroff and then on.If you are using an AC adaptor, verify that the computer is receiving powerfrom the external power source by looking at the DC IN/Battery indicator. Ifthe indicator is glowing, the computer is connected to a live external powersource.The computer does not load advanced options duringstartupBy holding down one of the following keys or buttons during startup, yourcomputer can load the following advanced options.Advanced option Key ButtonBIOS utility F2 Volume downBoot menu F12 Volume upRecovery options 0 (zero) -If your computer starts to load the Operating System instead of desiredadvanced options, do the following:Make sure that fast startup is disabled in the Power Options by thefollowing steps:1. Click Control Panel -> System and Security -> Power Options underWindows System group in the Apps view.2. Click Choose what the power button does or Choose what closing the lid does.3. Click Change settings that are currently unavailable.4. Deselect the Turn on fast startup check box from Shutdown settings.5. Click the Save changes button.1. Click the power icon ( ) on the Start screen and then select Shut down.2. While holding down the corresponding key or button, press the Powerbutton to turn on the power.3. Follow the on-screen instructions to proceed.Hardware and system checklistThis section discusses problems caused by your computer’s hardware orattached peripherals. Basic problems might occur in the following areas:User's Manual 6-4

PowerKeyboardInternal display panelHard Disk DriveMemory Media CardPointing DeviceUSB deviceSound systemExternal monitorWireless LANBluetoothPowerWhen the computer is not plugged into an AC power outlet, the batterypack is the primary power source. Your computer also has Real-TimeClock (RTC) function. All of the power resources are interrelated withanyone having the ability to produce apparent power problems.Overheating power downIf the processor's temperature reaches an unacceptably high level witheither setting, the computer automatically shuts down to prevent anydamage. In this instance, all unsaved data in memory is lost.Problem ProcedureComputer shutsdown automatically.Leave the computer off until it reaches roomtemperature. If the computer has reached roomtemperature and it still does not start, or if it startsbut shuts down quickly, contact TOSHIBA Support.AC powerIf you have trouble turning on the computer with the AC adaptor connected,check the status of the DC IN/Battery indicator. Refer to the PowerCondition Descriptions section for further information.Problem ProcedureAC adaptor does notpower the computerCheck the connections to make sure that thepower cord/adaptor is firmly connected to thecomputer and a working power outlet.Check the condition of the cord and terminals. Ifthe cord is frayed or damaged it should bereplaced, while if the terminals are soiled, theyshould be cleaned with a clean cotton cloth.If the AC adaptor still does not power thecomputer, you should contact TOSHIBA Support.User's Manual 6-5

BatteryIf you suspect a problem with the battery, check the status of the DC IN/Battery indicator.Problem ProcedureBattery does notpower the computerThe battery might be discharged. Connect the ACadaptor to recharge the battery.Battery does notcharge when the ACadaptor is attached.If the battery is completely discharged, it will notbegin charging immediately. In these instances,wait a few minutes before trying again. If thebattery still does not charge, check that the poweroutlet the AC adaptor is connected to is supplyingpower. This can be tested by plugging anotherappliance into it.Battery does notpower the computeras long as expectedIf you frequently recharge a partially chargedbattery, the battery might not charge to its fullpotential. In these instances, you should fullydischarge the battery and then attempt to charge itagain.Check the Power saver option under Choose or customize a power plan in the Power Options.Real-Time ClockProblem ProcedureThe BIOS settingand system date/time are lost.The lasting time of the Real-Time Clock (RTC) hasrun out. You must set the date and time in theTOSHIBA setup utility by using the following steps:1. Launch the TOSHIBA setup utility.Refer to the TOSHIBA Setup Utility section forfurther information.2. Set the date in the System Date field.3. Set the time in the System Time field.4. Follow the on-screen instructions to proceed.KeyboardKeyboard problems can be caused by the setup and configuration of thecomputer. Refer to the The Keyboard section for further information.User's Manual 6-6

Problem ProcedureOutput to screen isgarbledRefer to your software documentation to ensurethat it is not remapping the keyboard in any way(remapping involves changing or reassigning thefunction of each key).If you are still unable to use the keyboard, youshould contact TOSHIBA Support.Internal display panelApparent problems of the computer's display panel might be related tosetup and configuration of the computer.Problem ProcedureNo display Press the function keys to adjust the displaypriority, and to make sure that it is not set foroutput to an external monitor.Markings appear onthe computer'sdisplay panel.These marks might have come from contact withthe keyboard and Touch Pad while the displaypanel has been closed. Try to remove the marksby gently wiping the display panel with a clean drycloth or, if this fails, with a good quality LCD screencleaner. In this latter instance, you should alwaysfollow the instructions with the screen cleaner andalways ensure that you let the display panel dryproperly before closing it.Hard Disk DriveProblem ProcedureComputer does notboot from Hard DiskDriveCheck to see whether there is a disc in the externaloptical disc drive - if so remove it and try to startthe computer again.If this has no effect, check the Boot PriorityOptions setting within the TOSHIBA SystemSettings.User's Manual 6-7

Problem ProcedureSlow performance The files on the Hard Disk Drive might befragmented. In this instance, you should run thedisk Defragmentation utility to check the conditionof your files and the Hard Disk Drive. Refer to theoperating system's documentation or online HelpFile for further information on operating and usingthe Defragmentation utility.As a last resort, you should reformat the Hard DiskDrive and then reload the operating system and allother files and data. If you are still unable toresolve the problem, contact TOSHIBA Support.Memory Media CardFor further information, refer to Operating Basics.Problem ProcedureMemory media carderror occursRemove the memory media card from thecomputer and then reinsert it in order to ensurethat it is firmly connected.If the problem persists, then you should refer to thedocumentation supplied with your memory mediacard for further information.You cannot write toa memory mediacardRemove the memory media card from thecomputer and check to ensure that it is not writeprotected.You cannot read afileCheck to ensure that the required file is actually onthe memory media card that is inserted into thecomputer.If you are still unable to resolve the problem,contact TOSHIBA Support.Pointing deviceIf you are using a USB mouse, you should also refer to both the USBmouse section and the documentation supplied with your mouse.User's Manual 6-8

Touch PadProblem ProcedureThe Touch Pad doesnot work.Check the Device Select settings.Click Control Panel -> Hardware and Sound ->Mouse under Windows System group in the Appsview.On-screen pointerdoes not respond topointing deviceoperationIn this instance, the system might be busy. Trymoving the mouse again after waiting a shortwhile.Double-tapping(Touch Pad) doesnot workIn this instance, you should initially try changingthe double-click speed setting within the MouseControl utility.1. To access this utility, click Control Panel ->Hardware and Sound -> Mouse underWindows System group in the Apps view.2. Within the Mouse Properties window, click theButtons tab.3. Set the double-click speed as required andclick OK.The on-screenpointer moves toofast or too slowIn this instance, you should initially try changingthe speed setting within the Mouse Control utility.1. To access this utility, click Control Panel ->Hardware and Sound -> Mouse underWindows System group in the Apps view.2. Within the Mouse Properties window, click thePointer Options tab.3. Set the pointer speed as required and clickOK.The reaction ofTouch Pad is eithertoo sensitive or notsensitive enough.Adjust the touch Sensitivity.To access it, click Control Panel -> Hardware and Sound -> Mouse under Windows Systemgroup in the Apps view.If you are still unable to resolve the problem,contact TOSHIBA Support.User's Manual 6-9

USB mouseProblem ProcedureOn-screen pointerdoes not respond tomouse operationIn this instance, the system might be busy. Trymoving the mouse again after waiting a shortwhile.Remove the mouse from the computer and thenreconnect it to a free USB port in order to ensurethat it is firmly attached.Double-clicking doesnot workIn this instance, you should initially try changingthe double-click speed setting within the MouseControl utility.1. To access this utility, click Control Panel ->Hardware and Sound -> Mouse underWindows System group in the Apps view.2. Within the Mouse Properties window, click theButtons tab.3. Set the double-click speed as required andclick OK.The on-screenpointer moves toofast or too slowIn this instance, you should initially try changingthe speed setting within the Mouse Control utility.1. To access this utility, click Control Panel ->Hardware and Sound -> Mouse underWindows System group in the Apps view.2. Within the Mouse Properties window, click thePointer Options tab.3. Set the pointer speed as required and clickOK.The on-screenpointer moveserraticallyThe elements of the mouse responsible fordetecting movement might be dirty. Refer to thedocumentation supplied with the mouse forinstructions on how to clean it.If you are still unable to resolve the problem,contact TOSHIBA Support.USB deviceIn addition to the information in this section, also refer to the documentationsupplied with your USB device.User's Manual 6-10

Problem ProcedureUSB device does notworkRemove the USB device from the computer andthen reconnect it to a free port in order to ensurethat it is firmly attached.Ensure that any required USB device drivers areproperly installed. To achieve this, you should referto both the device documentation and theoperating system documentation.Sound systemIn addition to the information in this section, also refer to the documentationsupplied with your audio device.Problem ProcedureNo sound is heard Press the function keys to increase or decreasevolume.Check the software volume settings.Check to see if Mute is turned to OffCheck to make sure that the headphoneconnection is secure.Check within the Windows Device Managerapplication to ensure that the sound device isenabled and that the device is properly working.Annoying sound isheardIn this instance, you might be experiencingfeedback from either the internal microphone or anexternal microphone connected to the computer.Refer to Sound System and Video mode for furtherinformation.Volume cannot be adjusted during Windows startup or shut down.If you are still unable to resolve the problem,contact TOSHIBA Support.External monitorAlso refer to Operating Basics, and to the documentation supplied withyour monitor for further information.User's Manual 6-11

Problem ProcedureMonitor does notturn onAfter confirming that the monitor's power switch ison, check the connections to make sure that thepower cord/adaptor is firmly connected to themonitor and to a working power outlet.No display Try adjusting the contrast and brightness controlson the external monitor.Press the function key in order to change thedisplay priority and ensure that it is not set for theinternal display only.Check to see if the external monitor is connected.When the external monitor is set as the primarydisplay device in extended desktop mode, it doesnot display when the computer wakes up fromSleep Mode if the external monitor has beendisconnected while in Sleep Mode.To keep this from happening, do not disconnectthe external monitor while the computer is in Sleepor Hibernation Mode.Remember to turn off the computer beforedisconnecting the external monitor.When the display panel and an external monitorare set to clone mode and they are turned off bythe timer, the display panel or the external monitormight not display when turned on again.If this occurs, press the function key to reset thedisplay panel and external monitor to clone mode.Display error occurs Check that the cable connecting the externalmonitor to the computer is firmly attached.If you are still unable to resolve the problem,contact TOSHIBA Support.Wireless LANProblem ProcedureCannot accessWireless LANMake sure that the wireless communicationfunction of the computer is on.If problems persist, contact your LANadministrator.User's Manual 6-12

BluetoothProblem ProcedureCannot accessBluetooth deviceCheck to ensure that the wireless communicationfunction of the computer is on.Check to ensure that the Bluetooth Managerapplication is running on the computer and thatpower to the external Bluetooth device is turnedon.Check to ensure that no optional Bluetooth Adaptoris installed in the computer. The built-in Bluetoothhardware cannot operate simultaneously withanother Bluetooth controller.If you are still unable to resolve the problem,contact TOSHIBA Support.TOSHIBA supportIf you require any additional help using your computer or if you are havingproblems operating the computer, you might need to contact TOSHIBA foradditional technical assistance.Before you callSome problems you experience might be related to software or theoperating system so it is important that you investigate other sources ofassistance first. Before contacting TOSHIBA, try the following:Review troubleshooting sections in the documentation supplied withyour software and/or peripheral devices.If a problem occurs when you are running software applications,consult the software documentation for troubleshooting suggestionsand consider calling the software company's technical supportdepartment for assistance.Consult the reseller or dealer from where you purchased yourcomputer and/or software - they are your best resource for currentinformation and support.TOSHIBA technical supportIf you are still unable to solve the problem and suspect that it is hardware-related, visit TOSHIBA technical support websitehttp://www.toshiba.co.jp/worldwide/User's Manual 6-13

Chapter 7AppendixSpecificationsThis section summarizes the technical specifications of the computer.Physical DimensionsThe following physical dimensions do not include parts that extend beyondthe main body. The physical dimensions vary depending on the model youpurchased.Size Approximately 337.4 (w) x 235.0 (d) x 21.05 (h)millimeters(not including parts that extend beyond the main body).Environmental RequirementsConditions Ambient temperature Relative humidityOperating 5°C (41°F) to 35°C(95°F)20% to 80%(noncondensing)Non-operating -20°C (-4°F) to 60°C(140°F)10% to 90%(noncondensing)Wet-bulb temperature 29°C maximumConditions Altitude (from sealevel)Operating -60 to 3,000 metersNon-operating -60 to 10,000 metersmaximumPower RequirementsAC adaptor 100-240V AC50 Hz or 60 Hz (cycles per second)Computer 19V DCUser's Manual 7-1

AC Power Cord and ConnectorsThe AC input plug of the power cord must be compatible with the variousinternational AC power outlets and the cord must meet the standards forthe country/region in which it is used. All cords must meet the followingspecifications:Wire size: Minimum 0.75 mm2Current rating: Minimum 2.5 amperes Certification agenciesChina: CQCU.S. and Canada: UL listed and CSA certifiedNo. 18 AWG, Type SVT or SPT-2Australia: ASJapan: DENANHOEurope:Austria: OVE Italy: IMQBelgium: CEBEC The Netherlands: KEMADenmark: DEMKO Norway: NEMKOFinland: FIMKO Sweden: SEMKOFrance: LCIE Switzerland: SEVGermany: VDE United Kingdom: BSI In Europe, two conductors power cord must be VDE type, H05VVH2-F orH03VVH2-F and for three conductors power cord must be VDE type,H05VV-F.For the United States and Canada, two-pin plug configuration must be a2-15P (250 V) or 1-15P (125 V) and three-pin plug configuration must be6-15P (250 V) or 5-15P (125 V) as designated in the U.S. NationalElectrical code handbook and the Canadian Electrical Code Part II.The following illustrations show the plug shapes for the U.S.A. andCanada, the United Kingdom, Australia, Europe, and China.User's Manual 7-2

and Wireless LAN devices simultaneously, you might occasionallyexperience a less than optimal network performance or even lose yournetwork connection.If you experience any such problem, immediately turn off either one of yourBluetooth or Wireless LAN.If you have any questions about using Wireless LAN or Bluetooth Module,visithttp://www.pc.support.global.toshiba.comIn Europe, visithttp://www.toshiba-europe.com/computers/tnt/bluetooth.htmWireless Devices and your healthWireless products, like other radio devices, emit radio frequencyelectromagnetic energy. The level of energy emitted by Wireless productshowever is far much less than the electromagnetic energy emitted bywireless devices like for example mobile phones.Because Wireless products operate within the guidelines found in radiofrequency safety standards and recommendations, TOSHIBA believesWireless products are safe for use by consumers. These standards andrecommendations reflect the consensus of the scientific community andresult from deliberations of panels and committees of scientists whocontinually review and interpret the extensive research literature.In some situations or environments, the use of Wireless products may berestricted by the proprietor of the building or responsible representatives ofthe organization. These situations may for example include:Using the Wireless products equipment on board of airplanes, orIn any other environment where the risk of interference to otherdevices or services is perceived or identified as harmful.If you are uncertain of the policy that applies on the use of wireless devicesin a specific organization or environment (e.g. airports), you areencouraged to ask for authorization to use the Wireless device prior toturning on the equipment.Wireless LAN TechnologyThe wireless communication function of the computer supports somewireless communication devices.Only some models are equipped with both Wireless LAN and Bluetoothfunctions.User's Manual 7-4

Do not use the Wireless LAN (Wi-Fi) or Bluetooth functionalities near amicrowave oven or in areas subject to radio interference or magneticfields. Interference from a microwave oven or other source can disruptWi-Fi or Bluetooth operation.Turn off all wireless functionalities when near a person who mighthave a cardiac pacemaker implant or other medical electric device.Radio waves might affect pacemaker or medical device operation,possibly resulting in serious injury. Follow the instruction for yourmedical device when using any wireless functionality.Always turn off wireless functionality if the computer is near automaticcontrol equipment or appliances such as automatic doors or firedetectors. Radio waves can cause malfunction of such equipment,possibly resulting in serious injury.It might not be possible to make a network connection to a specifiednetwork name using the ad hoc network function. If this occurs, thenew network (*) has to be configured for all computers connected tothe same network in order to re-enable network connections.* Make sure to use new network name.SecurityTOSHIBA strongly recommends that you enable encryptionfunctionality, otherwise your computer is open to illegal access by anoutsider using a wireless connection. If this occurs, the outsider mightillegally access your system, eavesdrop, or cause the loss ordestruction of stored data.TOSHIBA is not liable for the loss of data due to eavesdropping orillegal access through the wireless LAN and the damage thereof.Card SpecificationsCompatibility IEEE 802.11 Standard for Wireless LANsNetwork OperatingSystemMicrosoft Windows NetworkingMedia AccessProtocolCSMA/CA (Collision Avoidance) withAcknowledgment (ACK)Radio CharacteristicsRadio Characteristics of Wireless LAN module might vary according to:Country/region where the product was purchasedType of productWireless communication is often subject to local radio regulations.Although Wireless LAN wireless networking products have been designedfor operation in the license-free 2.4 GHz and 5 GHz band, local radioUser's Manual 7-5

regulations might impose a number of limitations to the use of wirelesscommunication equipment.Radio Frequency Band 5 GHz (5150-5850 MHz) (Revision aand n)Band 2.4 GHz (2400-2483.5 MHz) (Revisionb/g and n)The range of the wireless signal is related to the transmit rate of thewireless communication. Communications at lower transmit range mighttravel larger distances.The range of your wireless devices can be affected when theantennas are placed near metal surfaces and solid high-densitymaterials.Range is also impacted due to "obstacles" in the signal path of theradio that might either absorb or reflect the radio signal.Radio Frequency Interference RequirementsThis device is restricted to indoor use due to its operation in the 5.15 to5.25GHz frequency range.High-power radars are allocated as primary users (i.e. priority users) of thebands 5.25 to 5.35GHz and 5.65 to 5.85GHz and that these radars couldcause interference and/or damage to LE-LAN devices.Bluetooth wireless technologySome computers in this series have Bluetooth wireless communicationfunction which eliminates the need for cables between electronic devicessuch as computers, printers, and mobile phones. When it is enabled,Bluetooth provides the wireless personal area network environment whichis safe and trustworthy, that is quick and easy.You cannot use the built-in Bluetooth functions of the computer and anexternal Bluetooth adaptor simultaneously. For reference, Bluetoothwireless technology has the following features:SecurityTwo advanced security mechanisms ensure a high level of security:Authentication prevents access to critical data and makes it impossibleto falsify the origin of a message.Encryption prevents eavesdropping and maintains link privacy.Worldwide operationThe Bluetooth radio transmitter and receiver operate in the 2.4 GHz band,which is license-free and compatible with radio systems in most countriesin the world.User's Manual 7-6

Radio linksYou can easily establish links between two or more devices, with theselinks being maintained even if the devices are not within a line-of-sight ofeach other.Radio Regulatory InformationThe Wireless device must be installed and used in strict accordance withthe manufacturer’s instructions as described in the user documentation thatcomes with the product. This product complies with the following radiofrequency and safety standards.EuropeRestrictions for Use of 2400.0-2483.5MHz Frequencies in EuropeFrance: Outdoor uselimited to 10mWe.i.r.p. within theband2454-2483.5MHzMilitary Radiolocationuse.Refarming of the 2.4GHz bandhas been ongoing in recent years toallow current relaxed regulation Fullimplementation planned 2012.Italy: - For private use, a generalauthorization is required if WAS/RLAN’s are used outside ownpremises. For public use, a generalauthorization is required.Luxembourg: Implemented General authorization required fornetwork and service supply.Norway: Implemented This subsection does not apply forthe geographical area within aradius of 20 km from the centre ofNy-Alesund.RussianFederation:- Only for indoor applications. Restrictions for Use of 5150-5350MHz Frequencies in EuropeItaly: - For private use, a generalauthorization is required if WAS/RLAN’s are used outside ownpremises.Luxembourg: Implemented General authorization required fornetwork and service supply.User's Manual 7-7

RussianFederation:Limited e.i.r.p 100mW. Permitted to useonly for indoor applications, closedindustrial and warehouse areas,and on board aircraft.1. Permitted to use for localnetworks of aircraft crewservice communications onboard aircraft in area of theairport and at all stages offlight.2. Permitted to use for publicwireless access local networkson board aircraft during a flightat the altitude not less than3000m. Restrictions for Use of 5470-5725MHz Frequencies in EuropeItaly: - For private use, a generalauthorization is required if WAS/RLAN’s are used outside ownpremises.Luxembourg: Implemented General authorization required fornetwork and service supplyRussianFederation:Limited e.i.r.p 100mW. Permitted to useonly for indoor applications, closedindustrial and warehouse areas,and on board aircraft.1. Permitted to use for localnetworks of aircraft crewservice communications onboard aircraft in area of theairport and at all stages offlight.2. Permitted to use for publicwireless access local networkson board aircraft during a flightat the altitude not less than3000m. To remain in conformance with European spectrum usage laws forWireless LAN operation, the above 2.4GHz and 5GHz channel limitationsapply for outdoor usage. The user should use the wireless LAN utility toUser's Manual 7-8

check the current channel of operation. If operation is occurring outside ofthe allowable frequencies for outdoor use, as listed above, the user mustcontact the applicable national spectrum regulator to request a license foroutdoor operation.Canada - Industry Canada (IC)This device complies with RSS-210 of the Industry Canada Rules.Operation is subject to the following two conditions: (1) This device may notcause harmful interference, and (2) this device must accept anyinterference received, including interference that may cause undesiredoperation.Ce dispositif est conforme à la norme CNR-210 d'Industrie Canadaapplicable aux appareils radio exempts de licence. Son fonctionnement estsujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire debrouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillagereçu, y compris un brouillage susceptible de provoquer un fonctionnementindésirable.Les dispositifs fonctionnant dans la bande 5.15-5.25GHz sont réservésuniquement pour une utilisation à l'intérieur afin de réduire les risques debrouillage préjudiciable aux systèmes de satellites mobiles utilisant lesmêmes canaux.Les utilisateurs devraient aussi être avisés que les utilisateurs de radars dehaute puissance sont désignés utilisateurs principaux (c.-à-d., qu'ils ont lapriorité) pour les bandes 5.25-5.35GHz et 5.65-5.85GHz et que ces radarspourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.The term “IC” before the equipment certification number only signifies thatthe Industry Canada technical specifications were met.USA-Federal Communications Commission (FCC)This equipment has been tested and found to comply with the limits for aClass B digital device, pursuant to Part 15 of FCC Rules. These limits aredesigned to provide reasonable protection against harmful interference in aresidential installation.Refer to the FCC information section for the detailed information.The radiated output power of the Wireless device is far below the FCCradio frequency exposure limits. Nevertheless, the Wireless device shall beused in such a manner that the potential for human contact during normaloperation is minimized.In the usual operating configuration, the distance between the antenna andthe user should not be less than 20cm. Please refer to the computer user’smanual for the details regarding antenna location.User's Manual 7-9

The installer of this radio equipment must ensure that the antenna islocated or pointed such that it does not emit RF field in excess of HealthCanada limits for the general population; consult Safety Code 6, obtainablefrom Health Canada’s websitewww.hc-sc.gc.caTaiwanArticle 12 Without permission granted by the NCC, anycompany, enterprise, or user is not allowed tochange frequency, enhance transmitting power oralter original characteristic as well as performanceto an approved low power radio frequency devices.Article 14 The low power radio-frequency devices shall notinfluence aircraft security and interfere legalcommunications;If found, the user shall cease operatingimmediately until no interference is achieved.The said legal communications means radiocommunications is operated in compliance with theTelecommunications Act.The low power radio-frequency devices must besusceptible with the interference from legalcommunications or ISM radio wave radiateddevices. Using this equipment in JapanIn Japan, the frequency bandwidth of 2,400MHz to 2,483.5MHz for secondgeneration low-power data communication systems such as this equipmentoverlaps that of mobile object identification systems (premises radio stationand specified low-power radio station).1. Important noticeThe frequency bandwidth of this equipment may operate within the samerange as industrial devices, scientific devices, medical devices, microwaveovens, licensed radio stations and non-licensed specified low-power radiostations for mobile object identification systems (RFID) used in factoryproduction lines (Other Radio Stations).1. Before using this equipment, ensure that it does not interfere with anyof the equipment listed above.User's Manual 7-10

2. If this equipment causes RF interference to other radio stations,promptly change the frequency being used, change the location ofuse, or turn off the source of emissions.3. Contact an authorized TOSHIBA service provider if you haveproblems with interference caused by this product to Other RadioStations.2. Indication for Wireless LANThe indication shown below appears on this equipment.(1)(2) (3)(4)(5)1. 2.4: This equipment uses a frequency of 2.4GHz.2. DS: This equipment uses DS-SS modulation.3. OF: This equipment uses OFDM modulation.4. 4: The interference range of this equipment is less than 40m.5. : This equipment uses a frequency bandwidth from 2,400MHzto 2,483.5MHz. It is possible to avoid the band of mobile objectidentification systems.3. Indication for BluetoothThe indication shown below appears on this equipment.(4)(1) (2) (3)11. 2.4: This equipment uses a frequency of 2.4 GHz.2. FH: This equipment uses FH-SS modulation.3. 1: The interference range of this equipment is less than 10m.4. : This equipment uses a frequency bandwidth from 2,400 MHzto 2,483.5 MHz. It is impossible to avoid the band of mobile objectidentification systems.4. About the JEITA5GHz Wireless LAN supports W52/W53/W56 Channel.User's Manual 7-11

Device AuthorizationThis device obtains the Technical Regulation Conformity Certification and itbelongs to the device class of radio equipment of low-power datacommunication system radio station stipulated in the TelecommunicationsBusiness Law of Japan.Intel® Centrino® Wireless-AC 7265 Wireless LAN and BluetoothThe Name of the radio equipment: 7265NGWDSP Research, Inc.Approval Number: D140017003Intel® Centrino® Wireless-AC 3160 Wireless LAN and BluetoothThe Name of the radio equipment: 3160NGWDSP Research, Inc.Approval Number: D130092003Intel® Centrino® Wireless-AC 3165 Wireless LAN and BluetoothThe Name of the radio equipment: 3165NGWDSP Research, Inc.Approval Number: D150008003Realtek® RTL8821AE 802.11ac Wireless LAN and bluetoothThe Name of the radio equipment: RTL8821AETelefication B.V. Ltd.Approval Number: D135068201Broadcom BCM43142 Wireless Network Adapter b/g/n and BluetoothThe Name of the radio equipment: BCM943142YTelefication B.V. Ltd.Approval Number: D135106201Realtek® RTL8723BE 802.11n Wireless LAN and bluetoothThe Name of the radio equipment: RTL8723BETelefication B.V. Ltd.Approval Number: D135042201The following restrictions apply:Do not disassemble or modify the device.Do not install the embedded wireless module into other device.Radio approvals for wireless devicesThis equipment is approved to the radio standard by the countries/regionsin the following table.User's Manual 7-12

If you use this equipment in the countries/regions which are not listed in thefollowing table, contact TOSHIBA Support.As of May 2015Austria Belgium Bulgaria CanadaCyprus Czech Rep Denmark EstoniaFinland France Germany GreeceHong Kong Hungary Iceland IndiaIndonesia Ireland Italy JapanKorea Latvia Liechtenstein LithuaniaLuxemburg Malta Monaco NetherlandsNorway Philippines Poland PortugalRomania Slovak Republic Slovenia SpainSweden Switzerland UK USALegal FootnotesNon-applicable IconsCertain computer chassis are designed to accommodate all possibleconfigurations for an entire product series. Therefore, be aware that yourselected model might not have all the features and specificationscorresponding to all of the icons or switches shown on the computerchassis.CPUCentral Processing Unit (CPU) Performance Legal Footnotes.CPU performance in your computer product might vary from specificationsunder the following conditions:use of certain external peripheral productsuse of battery power instead of AC poweruse of certain multimedia, computer generated graphics or videoapplicationsuse of standard telephone lines or low speed network connectionsuse of complex modeling software, such as high end computer aideddesign applicationsuse of several applications or functionalities simultaneouslyuse of computer in areas with low air pressure (high altitude >1,000meters or >3,280 feet above sea level)User's Manual 7-13

use of computer at temperatures outside the range of 5°C to 30°C(41–86°F) or >25°C (77°F) at high altitude (all temperature referencesare approximate and might vary depending on the specific computermodel - contact TOSHIBA support for details).CPU performance might also vary from specifications due to designconfiguration.Under some conditions, your computer product might automaticallyshutdown. This is a normal protective feature designed to reduce the risk oflost data or damage to the product when used outside recommendedconditions. To avoid risk of lost data, always make back-up copies of databy periodically storing it on an external storage medium. For optimumperformance, use your computer product only under recommendedconditions. Read additional restrictions in your product documentation.Contact TOSHIBA technical service and support, refer to TOSHIBA supportsection for more information.64-Bit ComputingCertain 32-bit device drivers and/or applications might not be compatiblewith a 64-bit CPU/operating system and therefore might not functionproperly.Memory (Main System)Part of the main system memory might be used by the graphics system forgraphics performance and therefore reduce the amount of main systemmemory available for other computing activities. The amount of mainsystem memory allocated to support graphics might vary depending on thegraphics system, applications utilized, system memory size, and otherfactors.If your computer is configured with more than 3 GB memory, the memorymight be displayed as approximately 3 GB only (depending on thehardware specifications of the computer).This is correct because the operating system usually displays the availablememory instead of the physical memory (RAM) built into the computer.Various system components (like the video adapter’s GPU and PCIdevices like Wireless LAN, and so on) require their own memory space.Since a 32-bit operating system cannot address more than 4 GB ofmemory, these system resources overlap the physical memory. It is atechnical limitation that the overlapped memory is not available to theoperating system. Even though some tools might display the actualphysical memory built into your computer, the memory available to theoperating system is still approximately 3 GB only.Computers configured with a 64-bit operating system can address 4 GB ormore of system memory.User's Manual 7-14

Battery LifeBattery life might vary considerably depending on product model,configuration, applications, power management settings, and featuresutilized, as well as the natural performance variations produced by thedesign of individual components. Published battery life numbers areachieved on select models and configurations tested by TOSHIBA at thetime of publication. Recharge time varies depending on usage. Batterymight not charge while computer is consuming full power.After going through many charge and discharge cycles, the battery loses itsability to perform at maximum capacity and needs to be replaced. This is anormal phenomenon for all batteries. To purchase a new battery pack, seethe accessories information that is shipped with your computer.Hard Disk Drive (HDD) Capacity1 Gigabyte (GB) means 109 = 1,000,000,000 bytes using powers of 10.The computer operating system, however, reports storage capacity usingpowers of 2 for the definition of 1 GB = 230 = 1,073,741,824 bytes, andtherefore shows less storage capacity. Available storage capacity will alsobe less if the product includes one or more pre-installed operating systems,such as Microsoft Operating System and/or pre-installed softwareapplications, or media content. Actual formatted capacity might vary.LCDOver a period of time, and depending on the usage of the computer, thebrightness of the LCD screen will deteriorate. This is an intrinsiccharacteristic of LCD technology.Maximum brightness is only available when operating in AC power mode.Screen dims when the computer is operated on battery power and youmight not be able to increase the brightness of the screen.Graphics Processing Unit (GPU)Graphics processing unit (GPU) performance might vary depending onproduct model, design configuration, applications, power managementsettings and features utilized. GPU performance is only optimized whenoperating in AC power mode and might decrease considerably whenoperating in battery power mode.Total Available Graphics Memory is the total of, as applicable, DedicatedVideo Memory, System Video Memory and Shared System Memory.Shared System Memory varies depending on system memory size andother factors.Wireless LANThe transmission speed over the wireless LAN and the distance over whichwireless LAN can reach might vary depending on surroundingUser's Manual 7-15

electromagnetic environment, obstacles, access point design andconfiguration, and client design and software/hardware configurations.The actual transmission speed is lower than the theoretical maximumspeed.Copy ProtectionApplicable copy protection standards included in certain media mightprevent or limit recording or viewing of the media.GlossaryThe terms in this glossary cover topics related to this manual. Alternatenaming is included for reference.AbbreviationsAC: Alternating CurrentAMT: Intel Active Management TechnologyASCII: American Standard Code for InformationInterchangeBIOS: Basic Input/output SystemBD-ROM: Blu-ray Disc Read-only Memorybps: bits per secondCD: Compact DiscCD-ROM: Compact Disc Read-only MemoryCD-RW: Compact Disc-rewritableCMOS: Complementary Metal-oxide SemiconductorCPU: Central Processing UnitDC: Direct CurrentDDR: Double Data RateDIMM: Dual Inline Memory ModuleDVD: Digital Versatile DiscDVD-R: Digital Versatile Disc-recordableDVD-RAM: Digital Versatile Disc-random Access MemoryDVD-R DL: Digital Versatile Disc Recordable Dual LayerDVD-ROM: Digital Versatile Disc-read Only MemoryDVD-RW: Digital Versatile Disc-rewritableDVD+R DL: Digital Versatile Disc Recordable Double LayerFAT: File Allocation TableFCC: Federal Communications CommissionUser's Manual 7-16

FHD: Full High DefinitionGB: gigabyteGBps: gigabytes per secondHD: High DefinitionHD+: High Definition PlusHDD: Hard Disk DriveHDMI: High-definition Multimedia InterfaceHDMI CEC: High-definition Multimedia Interface ConsumerElectronics ControlHTML: Hypertext Markup LanguageIEEE: Institute of Electrical and Electronics EngineersI/O: Input/OutputIRQ: interrupt requestISP: Internet Service ProviderKB: kilobyteLAN: Local Area NetworkLCD: Liquid Crystal DisplayLED: Light Emitting DiodeMB: megabyteMBps: megabytes per secondMMC: MultiMediaCardOCR: Optical Character Recognition (Reader)PC: Personal ComputerPCI: Peripheral Component InterconnectPCMCIA: Personal Computer Memory Card InternationalAssociationRAM: Random Access MemoryRGB: Red, Green, and BlueRFI: Radio Frequency InterferenceROM: Read-Only MemoryRTC: Real-Time ClockS/P DIF: Sony/philips Digital Interface FormatSD: Secure DigitalSDHC: Secure Digital High CapacitySDXC: Secure Digital Extended CapacityUser's Manual 7-17

SDRAM: Synchronous Dynamic Random Access MemorySSD: Solid-State DriveTFT: Thin-film TransistorURL: Uniform Resource LocatorUSB: Universal Serial BusWAN: Wide Area NetworkWQHD: Wide Quad High Definitionwww: World Wide WebUser's Manual 7-18

IndexAAC adaptoradditional 4-18connecting 2-5DC IN 19V jack 3-2 BBatteryextending life 4-10monitoring capacity 4-9save mode 5-6 Bluetooth 7-6CCleaning the computer 1-16Cooling vents 3-5, 3-9DDC INindicator 3-1 DC IN/Battery indicator Displayautomatic power off 5-6hinges 3-7screen 3-7 Documentation list 2-1Dual Pointing DeviceTouch Pad 6-9 EEquipment checklist 2-1External monitorproblems 6-12 GGraphics Processing Unit 3-11HHard disk driveautomatic power off 5-6 HDMI out port 3-4KKeyboardfunction keys 4-5Function keys F1...F12 4-5problems 6-6Windows special keys 4-6 MMedia careCard care 4-12Memory card care 4-12 memory media cardinserting 4-12removing 4-13 Memory media slot 4-10User's Manual Index-1

Moving the computer 1-16MultiMediaCardremoving 4-13 PPasswordpower on 5-6Starting the computer bypassword 5-9Supervisor 5-9user 5-7 Pointing DeviceTouch Pad 3-7 Powerconditions 3-12Hibernation Mode 2-12panel on/off 5-6Shut Down mode 2-10Sleep Mode 2-11turning off 2-10turning on 2-7 ProblemsAC power 6-5Analyzing the problem 6-2Battery 6-6Dual Pointing device 6-8External monitor 6-11Hardware and systemchecklist 6-4HDD 6-7, 6-8Internal display panel 6-7Keyboard 6-6Memory Media Card 6-8Overheating powerdown 6-5Power 6-5Real-Time Clock 6-6Sound system 6-11TOSHIBA support 6-13Touch Pad 6-9USB device 6-10USB mouse 6-10 RRecovery hard disk drive 5-17Recovery Media 5-16Restarting the computer 2-10SSD/SDHC/SDXC Cardformatting 4-11note 4-11 Security lock 4-17Sleep Modesetting 2-11System automatic 5-6 Sound systemproblems 6-11 TTOSHIBA Desktop Assist 5-1Touch Screen 4-2UUSB deviceproblems 6-10 VVideo mode 4-20Video RAM 3-10User's Manual Index-2

WWeb Camera 3-6Wireless communication 7-4User's Manual Index-3

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