Palm Pre Plus Users Manual User Guide

2015-02-02

• Contents
• Welcome
  • Your Palm® Pre™ Plus phone
  • What’s in the box?
    • Hardware
    • Print material
  • Where can I learn more?
• Basics
  • Get to know your phone
    • Slide out the keyboard
    • Front view
    • Keyboard
    • Touchscreen
    • Icons in the title bar
    • Back view
    • Top view
    • Bottom view
  • Set up your phone
    • Complete setup
    • Verify your profile
    • What is a Palm profile?
  • Charge the battery
    • Maximize the life of the battery
  • Turn the phone on/off
    • Turn the screen on/off
    • Turn wireless services off (airplane mode)
    • Turn wireless services on
    • Turn everything (the screen and wireless services) on/off
  • Use gestures: tap, swipe, drag, flick, pinch
    • Basic gestures
    • Scroll gestures
    • Zoom gestures
    • Text selection gestures
    • Drag and drop
    • Delete a list item
  • Open applications
    • Open an application in Quick Launch
    • Open an application in the Launcher
    • Open an application using search
  • Work with applications
    • Go up one level in an app (back gesture)
    • Display all open applications (Card view)
    • Move among open applications
    • Reorder open cards
    • Close an application
    • Change the applications that appear in Quick Launch
    • Reorder Quick Launch icons
    • Reorder Launcher icons
    • Delete an application
  • Enter and save information
    • Use the keyboard
    • Enter uppercase letters
    • Enter alternate keyboard characters
    • Enter passwords
    • Enter characters from the symbols table
    • Symbols and accented characters
    • Enter information in a field
    • Select items in a list
    • Cut, copy, and paste information
    • Use the Copy All or Select All feature
    • Save information
  • Use the menus
    • Open the application menu
    • Open the connection menu
  • Search to find info and make calls
    • Use universal search
    • Universal search application keywords
    • Search within an application
  • View and respond to notifications
    • Respond to a notification
    • View all your notifications
    • Reorder dashboard items
  • Update the software on your phone
    • Respond to a system software notification
    • Manually check for system updates
  • Use App catalog to shop for new applications
    • Browse applications in App Catalog
    • Download a free application
    • Buy an application
    • Manage applications
    • Update downloaded applications
    • Set up a billing account
    • Update or delete a billing account
  • Copy files between your phone and your computer
    • Copy music, photos, and videos using third-party software
    • Sync personal data using third-party software
    • Delete files from your phone
• Data transfer
  • Data transfer overview
  • How do I get data from my old phone?
  • How do I get data off my computer?
    • About the Data Transfer Assistant
  • I’m already using Google, Facebook, and/or Microsoft Exchange
  • I want to keep using my current desktop app and sync with an online account on my phone
  • I don’t need to sync, but I do want a copy of my data backed up somewhere besides my phone
  • I’d rather sync directly with my computer
• Phone
  • Make calls
    • Dial using the onscreen dial pad
    • Dial by contact name using universal search
    • Dial using the keyboard
    • Dial using a speed dial
    • Dial by contact name in the Phone application
    • Redial the last number dialed
    • Dial your national emergency number
    • Dial from another application
  • Receive calls
    • Answer a call
    • Silence the ringer on an incoming call
    • Ignore a call
  • Use voicemail
    • Set up voicemail
    • Listen to voicemail messages
  • What can I do during a call?
    • Manage a call
    • End a call
    • Use another application while on a call
    • Make a second call
    • Answer a second call (call waiting)
    • Swap between two calls
    • Make a conference call
    • Look up or send a message to a contact
  • What’s my number?
  • View your call history
  • Save a phone number to Contacts
  • Use a phone headset
    • Use a wired headset
    • Set up and use a Bluetooth® hands-free device
  • Customize phone settings
    • Show contact matches
    • Enable international dialing
    • Use dialing tones
    • Use dialing shortcuts
    • Set roaming and data usage preferences
    • Enable TTY/TDD
    • Reset the voicemail count
• Email and other messages
  • Email
    • How do I send and receive email on my phone?
    • Merged inboxes in Email
    • Set up email
    • Set up email: Microsoft Exchange ActiveSync (EAS)
    • Set up email when automatic setup fails
    • Enter advanced account settings
    • Change account login settings
    • Delete an email account
    • Create and send an email message
    • Add attachments to a message
    • Save a message as a draft
    • Receive and read email messages
    • Save or share an inline image
    • Open attachments
    • Save attachments
    • Add a contact from an email message
    • View a contact from an email message
    • Search for an email message
    • Reply to a message
    • Forward a message
    • Copy messages
    • Move a message to another folder
    • Mark a message as read or unread
    • Flag or unflag a message
    • Show or hide message header details
    • Delete a message
    • Add a signature to outgoing messages
    • View mail folders
    • Add a folder as a favorite
    • Set email preferences
    • Reorder accounts
    • Reply to meeting invitations
    • Send email messages from within another application
  • Messaging
    • What kinds of messages can I send and receive?
    • Work with conversations
    • Switch between messaging accounts in a conversation
    • Switch between Conversations view and Buddies view
    • Create and send a text or multimedia message
    • Use emoticons in a message
    • Receive and view text and multimedia messages
    • Forward a message
    • Copy messages
    • Add a contact from a message
    • View a contact’s information from a message
    • Dial a number from a message
    • Delete a message
    • Delete a conversation
    • Turn automatic download of multimedia messages on or off
    • Set up an instant messaging (IM) account
    • Sign in to an IM account
    • Sign out of an IM account
    • Send and receive IM messages
    • Change your online status
    • Change your custom message
    • Change your IM account username and password
    • Delete an IM account
    • Turn messaging notifications on or off
• Personal information
  • Contacts
    • How do I add names and other info into Contacts?
    • Linked contacts
    • Use Contacts for the first time
    • Create a contact
    • Find a contact
    • View, edit, or delete contact information
    • Copy contact details
    • Add a photo to a contact
    • Add a ringtone to a contact
    • Assign a speed dial to a contact
    • Assign a reminder message to a contact
    • Link a contact
    • Unlink a contact
    • Add a contact entry to the Launcher
    • Get in touch with a contact
    • Send Contacts
    • Receive vCards
    • Delete a contact
    • Customize Contacts
    • Manually synchronize Contacts with your online accounts
    • Stop synchronization of Contacts with an online account
  • Calendar
    • How do I get events into Calendar?
    • Layered calendars
    • Use Calendar for the first time
    • Create an event
    • Enter the event location
    • Schedule a repeating event
    • Add an alarm to an event
    • Add a note to an event
    • Create an all-day (untimed) event
    • Change the Calendar display
    • Move around in Calendar
    • Quickly glimpse your schedule
    • Delete an event
    • Respond to an event reminder
    • View meeting participants
    • Customize Calendar
    • Manually synchronize Calendar with your online accounts
    • Stop synchronization of Calendar with an online account
  • Tasks
    • Create a task list
    • Create a task
    • Set task priority, due date, and other details
    • Check off a task
    • View tasks that are due today
    • Rename a task
    • Sort a task list
    • Reorder your tasks
    • Set due dates for all tasks in a list
    • Mark all tasks in a list completed/incomplete
    • Hide or delete all completed tasks in a list
    • Delete a task or a task list
  • Memos
    • Create a memo
    • Find a memo
    • Edit a memo
    • Change the color of a memo
    • Delete a memo
    • Email a memo
  • Clock
    • Manage Clock
    • Set an alarm
    • Cancel an alarm
    • Change the alarm volume
    • Delete an alarm
  • Calculator
    • Perform calculations
    • Calculator buttons
  • Facebook
• Photos, videos, and music
  • Camera
    • Take a picture
    • Review pictures
  • Photos
    • Look at pictures
    • Organize your pictures into albums
    • Add a picture to a contact
    • Save a picture as wallpaper
    • Share a picture
    • Upload a picture to the web
    • Set up an online pictures account on your phone
    • Delete a picture
  • Videos
    • Watch a video
    • Use video playback controls
    • Delete a video
  • YouTube
    • Watch a video
    • Use video playback controls
    • Find related videos
    • Share a video
  • Music
    • Listen to music
    • Use music playback controls
    • Switch the Now Playing display
    • Search for related songs or content
    • Change the order of items in the Now Playing list
    • Remove a song from the Now Playing list
    • Delete a song
  • Amazon MP3
    • Sign in to your Amazon account
    • Search for a specific song, album, or artist
    • Browse songs, albums, artists, or genres
    • View artist information
    • View album information and buy an album
    • Preview and buy a song
    • View and work with downloaded items
• Web and wireless connections
  • Wi-Fi
    • What is a Wi-Fi connection?
    • Why use a Wi-Fi connection?
    • Are there different kinds of Wi-Fi networks?
    • Turn Wi-Fi on and off
    • Connect to a new open network
    • Connect to a new secure network
    • Connect to a previously used network
    • Disconnect from a network
    • Customize connection settings
  • Location Services
  • Web
    • Go to a website
    • Go to a website using search
    • Open another browser
    • Navigate a web page
    • Add a web page to the Launcher
    • Create a bookmark
    • Open a bookmarked page
    • Edit, reorder, or delete a bookmark
    • Return to previously viewed web pages
    • Use links on a web page
    • Download files from the web
    • Customize web browser settings
  • Google Maps
  • VZ NavigatorSM
    • Sign up for VZ NavigatorSM
    • Check local weather conditions
    • Get directions
    • Share location information
    • Find a location or a service
    • Customize VZ Navigator
  • Bluetooth® wireless technology
    • What is Bluetooth® wireless technology?
    • Turn the Bluetooth feature on/off
    • Make a pairing request to another device
    • Accept a pairing request from another device
    • Connect with a paired device
    • Disconnect from a device
    • Delete a device
    • Rename a device
  • Use your phone as a modem
• Documents
  • Doc View
    • Open a file
    • Change the display size
    • Find text in a file
    • Save a file with a new name
    • Share a file
    • View file properties
    • Work with comments, endnotes, and footnotes in a Microsoft Word document
    • Select a row or column in an Excel® spreadsheet
    • Resize rows or columns in a spreadsheet
    • Show or hide rows or columns in a spreadsheet
    • Sort your data in a spreadsheet
    • Switch among sheets
    • View comments in a spreadsheet
    • Switch among views in a PowerPoint® presentation
    • Move around in a presentation
    • Upgrade to Documents To Go® from DataViz
  • PDF View
    • Open a file
    • Move around in a file
    • Change the display size
    • Save a file with a new name
    • Share a file
    • View bookmarks
• Preferences
  • Backup
    • Back up your information
    • What information is backed up?
    • Update your Palm profile settings
    • Erase your Palm profile data
  • Date & Time
  • Device Info
    • View system information
    • Rename your phone
    • Restart your phone
    • Erase data and reset your phone
    • Run Quick Tests
    • Run Interactive Tests
    • Change default applications
    • Use Certificate Manager
    • Add a certificate from USB drive storage
    • Add a certificate from an email attachment
    • View certificate details
    • Delete a certificate
  • Regional Settings
    • Language
    • Formats
  • Screen & Lock
    • Change screen brightness
    • Set the interval for turning the screen off automatically
    • Change your wallpaper
    • Turn advanced gestures on/off
    • Set options for unlocking the screen
  • Sounds & Ringtones
    • Manage system sounds and notifications
    • Select the ringtone for incoming calls
    • Select a song as a ringtone
    • Download a ringtone
• Troubleshooting
  • For users of other Palm® devices
    • I want to transfer my data from my computer
  • Battery
    • I can’t charge the battery
    • I need to replace the battery
    • I can't get my screen to turn on after removing and replacing the battery
    • I can't get the back cover off
    • I can’t get the back cover back on
  • Screen and performance
    • The screen appears blank
    • An application is not responding to taps
    • Applications are running slower than usual
    • My gestures in the gesture area aren’t working
    • There are small icons in the lower-right corner of the screen
  • Phone
    • Signal strength is weak
    • My phone won’t connect to the mobile network
    • I see five bars in the signal-strength icon, but I still can’t connect to the network
    • The other person hears an echo
    • I hear my own voice echo
    • My voice is too quiet on the other end
    • I hear static or interference
    • My phone seems to turn off by itself
  • Hands-free devices
    • I can’t make or receive calls using a Bluetooth® hands-free device
    • I lost the connection between my phone and my Bluetooth headset
    • I hear static or interference when using my hands-free device
    • Some features of my hands-free device don’t work with my phone
  • Synchronization
    • What is synchronization?
    • How do I set up synchronization with an online account?
    • I don’t want to sync calendar or contact information with my online account—just email
    • I want to sync with Outlook or Palm Desktop software on my computer
    • I have an Exchange ActiveSync account at work, but my data is not being downloaded to my phone
    • I have entered the settings to sync with Exchange ActiveSync, but I can’t synchronize with my company’s Exchange server
    • A notification tells me that ActiveSync encountered a problem on the server
    • A notification tells me that there is not enough free memory to synchronize
    • A notification tells me that the server could not be reached
    • A notification tells me that ActiveSync encountered a problem with [item type] [item name]
  • Sending and receiving data in Email, Messaging, and Web
    • I can’t tell if data services are available
  • Email
    • I have problems using my account
    • I have problems sending and receiving email
    • I have problems sending email (IMAP and POP accounts)
    • After I receive messages, older messages disappear from my Inbox
  • Messaging
    • I can’t send or receive text or multimedia messages
    • I want to send a video in a multimedia message, but do not see it on the list of items I can attach
  • Wi-Fi
    • I am trying to connect my phone to my Wi-Fi network and need to find the phone’s MAC address
  • Web
    • My phone won’t connect to the Internet
    • I can’t access a page
    • An image or map is too small on my screen
    • A secure site refuses to permit a transaction
  • Calendar and Contacts
    • I haven’t entered any contacts or calendar events on my phone, but when I open those apps, I see entries
    • My personal and work contact and calendar information is getting merged into a single view—I’d rather keep them separate
    • I started entering a contact’s name in universal search, but I’m not seeing the person in the results
  • Camera
  • Amazon MP3
    • I bought a song from Amazon MP3, but it isn’t showing up on my phone
  • Transferring information from your computer
    • I bought a song through Amazon MP3 and want to transfer it to my computer
    • I copied files from my computer, but I can’t see or play them on my phone
    • When I open the drive folder representing my phone from my computer, I see subfolders. Do I need to move my files into these folders?
  • Backing up and restoring data
    • I need to reset my phone but don’t understand the difference between a partial erase and a full erase
    • How do I get my data back after a full or partial erase?
    • My bookmarks were restored, but the thumbnail icon is not displaying
  • Updates
    • I dismissed a system update notification, and now I don’t know how to get the update on my phone
    • My phone froze while I was downloading or installing a system update
  • Transferring information from another Palm® webOS™ platform phone
    • I want to get files off my old webOS phone, but the screen is cracked or doesn’t respond to taps, so I can’t access USB Drive mode
  • Third-party applications
    • Getting more help
  • Making room on your phone
• Terms
• Regulatory and Safety Information
• Specifications
  • Specifications
  • Online accounts available for webOS phones
• Index
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