Panasonic of North America 96NBB-HGW700 802.11b/g Wireless Router User Manual BBHGW700A IT
Panasonic Corporation of North America 802.11b/g Wireless Router BBHGW700A IT
Contents
- 1. Users Manual
- 2. Operating Instruction Summary
Users Manual
Camera Management Wireless VPN Router
Installation/Troubleshooting
Model No.
BB-HGW700A
1 Before Using ..........................................................................2
1.1 Important Safety Instructions ....................................................................2
1.1.1 FCC and Other Information................................................................................. 3
2 Troubleshooting ....................................................................5
Installation/Troubleshooting
2
1Before Using
1.1 Important Safety Instructions
When using this unit, basic safety precautions should always be followed to reduce the risk of fire,
electric shock, or personal injury.
1Read and understand all instructions.
2Keep these instructions.
3Heed all warnings.
4Follow all instructions.
5Do not install this product near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
6Protect the AC adaptor cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
7The AC adaptor is used as the main disconnect device, ensure that the AC outlet is located/
installed near the unit and is easily accessible.
8Use only the included Panasonic AC adaptor.
9The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm
during use.)
10 The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not
connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause
it to become disconnected.
11 To prevent the risk of fire or electrical shock, do not expose this product to rain or any type of
moisture.
12 Do not touch the unit or the AC adaptor during lightning storms.
13 Unplug this apparatus when unused for long periods of time.
14 Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as when the AC adaptor cord or plug is damaged, the apparatus
does not operate normally, or it has been dropped.
SAVE THESE INSTRUCTIONS
3[For assistance, please call: 1-800-272-7033]
Installation/Troubleshooting
1.1.1 FCC and Other Information
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This unit operates at frequencies that may cause interference to nearby TVs and VCRs. To minimize
or prevent such interference, the base of this unit should not be placed near or on top of a TV or VCR.
If interference is experienced, move this unit further away from the TV or VCR. This will often reduce
or eliminate interference.
Operating near 2.4 GHz electrical appliances may cause interference. Move away from the electrical
appliances.
•Environment — do not place the unit in a room where the temperature is less than 0°C (+32°F) or
greater than +40°C (104°F). Allow 10 cm (4″) clearance around the unit for proper ventilation.
Avoid excessive smoke, dust, mechanical vibration, shock, or direct sunlight.
•Routine care — wipe the unit with a soft cloth. Do not use benzine, thinner, or any abrasive
powder. When you leave the unit unused for a long period of time, unplug the AC adaptor from the
outlet.
•If there is any trouble — consult an authorized Panasonic Factory Service Center.
Installation/Troubleshooting
4
FCC RF Exposure Warning:
• To comply with FCC RF exposure requirements in uncontrolled environment:
• This equipment must be installed and operated in accordance with provided instructions and a
minimum 20 cm (8″) spacing must be provided between antenna and all person's body
(excluding extremities of hands, wrist and feet) during wireless modes of operation.
• This transmitter must not be co-located or operated in conjunction with any other antenna or
transmitter.
• Medical
Consult the manufacturer of any personal medical devices, such as pacemakers, to determine if
they are adequately shielded from external RF (radio frequency) energy. (The unit operates in the
frequency range of 2400 MHz to 2483.5 MHz, and the power output level is 0.1 watts.) Do not use
the unit in health care facilities if any regulations posted in the area instruct you not to do so.
Hospitals or health care facilities may be using equipment that could be sensitive to external RF
(radio frequency) energy.
• Any changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate this device.
No responsibility will be taken by our company with respect to consequences resulting
from the use and/or the damage of the Network Camera Management System.
5[For assistance, please call: 1-800-272-7033]
Installation/Troubleshooting
2 Troubleshooting
Checking Connection
Internet Website Display
Problem Cause and Remedy
The CATV/ADSL
modem (or ONU) is
connected but the WAN
indicator is off
• Check that the CATV/ADSL modem (or ONU) and this product
are connected.
• Check that the power of the CATV/ADSL modem and this product
(or ONU) are turned on.
The Ethernet is
connected but the LAN1
- LAN4 indicators are
off
• Check the connection of the PC etc.
• Check that the power of the PC etc. is turned on.
• Check that the network card and driver are installed on the PC.
Problem Cause and Remedy
A website is not
displayed
• Check that the website address was correctly entered in the web
browser's address bar.
• Check the connection of the modem (or ONU). Also check the
connection between this product and the LAN.
• Check the information received from the ISP regarding Internet
connection. If it is necessary to enter settings information, refer to
ISP Registration (see page 19 of Instructions on the CD-ROM).
• When instructed to do so by the ISP, set the web browser proxy
server (see page 87 of Instructions on the CD-ROM).
• If the power is cut when connected to the Internet using PPPoE,
it may take between 5 and 20 minutes to reconnect to the
Internet.
• Check that the power supply was turned on in the following order:
modem (or ONU), this product, PC.
Installation/Troubleshooting
6
Setup Pages Display
Problem Cause and Remedy
The Top Page or Setup
Page is not displayed
• Dialog boxes may not be displayed immediately due to the state
of the LAN.
• Check that one of LAN1 - LAN4 or WIRELESS indicators are
shining green. Also, check if the network card or wireless LAN
card is on. If not, check that the LAN is connected.
• Check that the power supply was turned on in the following order:
modem (or ONU), this product, PC connected to the LAN side.
• Check that an IP address has been assigned to the LAN side PC
by this product (see page 88 of Instructions on the CD-ROM). If it
has not been assigned, check that the PC has been set to Obtain
IP Address Automatically, and restart the PC.
• If this product's IP address has been modified (see page 58 of
Instructions on the CD-ROM), enter the new IP address in the
web browser's address bar. (The factory default port number is
8080.)
• To access the setup page, it may be necessary to set the web
browser. (see page 87 of Instructions on the CD-ROM)
• JavaScript is used on the setup page. If JavaScript is disabled in
the web browser settings, enable it and then access the setup
page.
1 Select Internet Explorer Tools, then Internet Options... in
Internet Explorer, and click the Security tab.
2 Click Custom Level... in Security level for this zone.
3 Enable "Active scripting" in Settings.
The Camera Portal or
Setup Page is not
displayed
• Check that one of LAN1 - LAN4 or WIRELESS indicators are
shining green. Also, check if the network card or wireless LAN
card is on. If not, check that the LAN is connected.
• Check that an IP address has been assigned to the LAN side PC
by this product (see page 88 of Instructions on the CD-ROM). If it
has not been assigned, check that the PC has been set to Obtain
IP Address Automatically, and restart the PC.
• If this product's IP address (:port number)has been modified (see
page 58 of Instructions on the CD-ROM), enter the new IP
address (:port number) in the web browser's address bar. (The
factory default port number is 80. When the port number is 80 it
is not necessary to enter it.)
• Access the Camera Portal 1 minute after turning on the power. If
it accessed before 1 minute has passed, Page Cannot Be
Displayed is displayed.
• To access the setup page, it may be necessary to set the web
browser. (see page 87 of Instructions on the CD-ROM)
• JavaScript is used on the setup page. If JavaScript is disabled in
the web browser settings, enable it and then access the setup
page.
1 Select Internet Explorer Tools, then Internet Options... in
Internet Explorer, and click the Security tab.
2 Click Custom Level... in Security level for this zone.
3 Enable "Active scripting" in Settings.
7[For assistance, please call: 1-800-272-7033]
Installation/Troubleshooting
Camera Setup
The Update Firmware
page is not displayed
• The firmware is damaged. Re-install the firmware. (see page 68
of Instructions on the CD-ROM)
The wireless terminal
cannot be connected
• Change the PC wireless LAN card's communication mode to
Infrastructure. The device-specific SSID and 128-bit encryption
key are set in factory default. The factory default SSID and 128
bit encryption key are displayed on the rear of this product. Set
the same SSID and 128-bit encryption key as those on the
wireless terminals connected to this product.
• It is possible that this product or the wireless terminal may be out
of range, or there is a wall or other obstacle in between them.
Move them closer together.
Problem Cause and Remedy
The camera is not
automatically
registered on the
Camera Portal page
• Check that this product, the camera and the PC are all
connected.
• If the camera's FACTORY DEFAULT RESET button is pressed
while this product is starting up (the first 30 seconds after turning
on the power), the camera may not be registered automatically.
In this case, press the camera's FACTORY DEFAULT RESET
button again after this product has started up.
• Automatic registration cannot be performed if the 1. Enable
Settings from Setup Software check box in Network on the
camera setup page, has not been checked. Ensure that it is
checked.
• An IP address (192.168.0.151 - 192.168.0.166) is used for
automatic camera registration. Check that the IP address is not
the same as an IP address for any of the other network devices.
The same IP address cannot be used.
When accessing the
Camera Portal, an
authentication window
is displayed
• Administrator Only was set for the Camera Portal by accessing
Access Control in Security in Advanced Setup. Enter the set user
name and password.
The camera cannot be
registered manually
• The IP addresses (192.168.0.151 - 192.168.0.166), and port
numbers (53, 80[portal page], 1723, 8080[setup page], 10000,
60001 - 60016), are used by this product. The same IP address
or port number cannot be used.
• When manually registering a camera, it is necessary to register
the camera in Camera Registration in Camera in Basic Setup,
arrange the camera on the portal in Screen Assignment, and
register the camera in Address Translation in Advanced Setup.
Problem Cause and Remedy
Installation/Troubleshooting
8
Others
The Camera Portal or
Setup Page cannot be
accessed from the WAN
side
• The network may be congested. Wait a while and try to connect
again.
• To access the setup page, it may be necessary to set the web
browser. (see page 87 of Instructions on the CD-ROM)
• JavaScript is used on the setup page. If JavaScript is disabled in
the web browser settings, enable it and then access the setup
page.
1 Select Internet Explorer Tools, then Internet Options... in
Internet Explorer, and click the Security tab.
2 Click Custom Level... in Security level for this zone.
3 Enable "Active scripting" in Settings.
• The Camera Portal section of Access Control in Security in
Advanced Setup is set to Restricted Access on this product. Set
it to None or Administrator Only.
• Access may be prohibited in Security on the setup page. Refer to
Filtering Log in Log on the setup page and make it accessible.
• When connecting this product under the router, use a router that
is compatible with UPnP™. This product cannot be used when
connected using a router with an in-built modem without the
UPnP™ function. Set the UPnP™ CP function to Enable
referring to page 64 of Instructions on the CD-ROM.
• Viewnetcam.com may not be registered. Register to
Viewnetcam.com using the Link for Viewnetcam.com Service.
Problem Cause and Remedy
The POWER indicator is
blinking red
• The hardware is damaged. Remove the AC adaptor from the
outlet and re-insert it (see Getting Started). If the problem is not
solved, contact the Network Camera Customer Contact Center.
(see page 15)
Problem Cause and Remedy
9[For assistance, please call: 1-800-272-7033]
Installation/Troubleshooting
The POWER indicator is
blinking green
• The firmware is damaged. Take the following steps to update the
firmware. (Connect this product and the PC using a wire
connection. Firmware cannot be updated on a wireless
connection.)
When blinking slowly: 1 second intervals
1 Enter "http://192.168.0.254:8080" into the web browser's
address bar (http://bbhgw.webpage cannot be used).
2 Update when the update firmware window is displayed (see
page 68 of Instructions on the CD-ROM).
When blinking quickly: 0.4 second intervals
1 Cut the power to this product.
2 Turn on the power while holding the FACTORY DEFAULT
RESET button on the rear of this product.
(see page 81 of Instructions on the CD-ROM for the location
of the button)
3 After about 10 seconds when the POWER indicator has
turned off, release the FACTORY DEFAULT RESET button.
The POWER indicator should blink green again.
4 Enter "http://192.168.0.254:8080" into the web browser's
address bar (http://bbhgw.webpage cannot be used).
5 Update when the update firmware window is displayed (see
page 68 of Instructions on the CD-ROM)
• Turn off all the devices. Turn on this product and then the PC.
• Check that all the PCs are set to Obtain IP Address
Automatically.
• Check that the available address range and each of the IP
addresses of the specific devices in the network do not overlap.
After clicking [Restart]
on the setup page, the
basic setup page is not
displayed
• After restarting this product, access the setup page again.
• Click the web browser's refresh button.
I've forgotten the
password to access the
setup page
• Push the FACTORY DEFAULT RESET button, and initialize this
product (see page 81 of Instructions on the CD-ROM for the
location of the button). The settings are returned to factory
default. Reset the user name and password.
Problem Cause and Remedy
Panasonic Consumer Electronics Company,
Division of Matsushita Electric Corporation of America
Printed in Japan PSQX3566ZA KK1104GJ0
2004 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Sales Company,
Division of Matsushita Electric of Puerto Rico, Inc.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the problem, to the outside of the carton.
Symptom
Operating Instructions are subject to change without notice.
Send the unit to an authorized servicenter, prepaid and adequately insured.
Do not send your unit to the Panasonic Consumer Electronics Company listed below or to executive
or regional sales offices. These locations do not repair consumer products.
When you ship the product
Panasonic Servicenters are listed in the servicenter directory.
Call 1-800-272-7033 for the location of an authorized servicenter.
This product is designed for use in the United States of America. Sale or use of this product
in other countries/areas may violate local laws.
For product service
Copyright:
This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for
internal use only. All other reproduction, in whole or in part, is prohibited without the written
consent of Panasonic Communications Co., Ltd.