Panasonic of North America 9TAWX-CC2010 Center Module for Wireless Communication System User Manual 3TR001757AAA SAMPLE

Panasonic Corporation of North America Center Module for Wireless Communication System 3TR001757AAA SAMPLE

User Manual

Before attempting to connect or operate this product,please read these instructions carefully and save this manual for future use.Model No. WX-CC2010 SeriesWireless Communication SystemCenter ModuleOperating InstructionsDigital TechnologyWX-CC2010TRANSCEIVERMONITOR1234ULTRAPLEX IIPOWERVEHICLEPRESENTDNRDNRABABWX-CT2020SAMPLE
2FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENTThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of theFCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential instal-lation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordancewith the instructions, may cause harmful interference to radio communications. However, there is no guarantee that inter-ference will not occur in a particular installation. If this equipment does cause harmful interference to radio or televisionreception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the inter-ference by one of the following measures:•Reorient or relocate the receiving antenna.•Increase the separation between the equipment and receiver.•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.•Consult the dealer or an experienced radio/TV technician for help.FCC Warning: To assure continued FCC emission limit compliance, use only the provided power supply cord and shieldedinterface cable when connecting this device to the computer. Also, any unauthorized changes or modifications to thisequipment would void the user's authority to operate this device.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This devicemay not cause harmful interference, and (2) this device must accept any interference received, including interference thatmay cause undesired operation.Responsible Party: Matsushita Electric Corporation of America1707 N. Randall Rd., Elgin IL. 60123Contact Source: Panasonic Consumer Electronics Company866-472-6767WARNING: To prevent fire or electric shock hazard, do not expose this appliance to rain or moisture. The apparatus shall not be exposed todripping or splashing and that no objects filled with liquids, such as vases, shall be placed on the apparatus.The lightning flash with arrowhead sym-bol, within an equilateral triangle, isintended to alert the user to the pres-ence of uninsulated "dangerous voltage"within the product's enclosure that maybe of sufficient magnitude to constitute arisk of electric shock to persons.The exclamation point within an equilat-eral triangle is intended to alert the userto the presence of important operatingand maintenance (servicing) instructionsin the literature accompanying the appli-ance.CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,DO NOT REMOVE COVER (OR BACK).NO USER-SERVICEABLE PARTS INSIDE.REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.CAUTIONRISK OF ELECTRIC SHOCKDO NOT OPENSA 1965SA 1966ATTENTION:A battery that is recyclable powers the productyou have purchased. Please call 1-800-8-BAT-TERY for information on how to recycle this bat-tery.Ni-MHA lithium-ion battery that is recyclable powersthe product you have purchased. Please call1-800-8-BATTERY for information on how torecycle this battery.Li-ionCAUTIONIt is a violation of Federal Law to begin operating this sys-tem prior to obtaining an FCC Radio License. The FCC IDnumber for this radio equipment is listed below.FCC ID: ACJ9TAWX-CC2010Danger of explosion if battery is incorrectly replaced.Replace only with the same or equivalent type.The serial number of this product may be found in the bat-tery compartment of the unit.You should note the serial number of this unit in the spaceprovided and retain this book as a permanent record of yourpurchase to aid identification in the event of theft.Model No. WX-CC2010Serial No.
3IMPORTANT SAFETY INSTRUCTIONS1) Read these instructions.2) Keep these instructions.3) Heed all warnings.4) Follow all instructions.5) Do not use this apparatus near water.6) Clean only with dry cloth.7) Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.8) Do not use near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) thatproduce heat.9) Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one widerthan the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong areprovided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of theobsolete outlet.10) Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles and the pointswhere they exit from the apparatus.11) Only use attachments/accessories specified by the manufacturer.12) Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When acart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-overs.13) Unplug this apparatus during lightning storms or when unused for long periods of time.14) Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way,such as power-supply cord or plug is damaged, liquid has been spilled or objects fallen into the apparatus, the apparatushas been exposed to rain or moisture, does not operate normally, or has been dropped.S3125A
4CONTENTSIMPORTANT SAFETY INSTRUCTIONS.........................................................................................................3PREFACE ......................................................................................................................................................5PRECAUTIONS .............................................................................................................................................6PANASONIC WX-CC2010 SERIES SYSTEM PARTS AND ACCESSORIES..................................................7MAJOR OPERATING CONTROLS AND THEIR FUNCTIONS.......................................................................8■WX-CC2010 Center Module..................................................................................................................8■ WX-CT2030 Transceiver......................................................................................................................13■WX-C516 Power Transformer..............................................................................................................13■WX-C1027A Headset ..........................................................................................................................13■WX-C550 Speaker Microphone...........................................................................................................13■WX-CT2020 Order Taker Unit..............................................................................................................14OPERATION MODE DESCRIPTIONS .........................................................................................................16■Operation Mode 1 (Same as WX-C1011 and WX-C1020 System) .....................................................16■Operation Mode 2 (Area Expansion) ..................................................................................................17■Operation Mode 3 (Manager Mode) ..................................................................................................18■Operation Mode 4 (Area Expansion with Manager) ...........................................................................19■Operation Mode 5 (Double Drive Through) ........................................................................................20■Operation Mode 6 (Double Drive Through with Area Expansion) ......................................................21■Operation Mode 7 (Double Drive Through with Manager Mode) .......................................................22PREPARATIONS .........................................................................................................................................23■Installations and Connections ............................................................................................................23■ Battery Charge and Replacement (WX-CH2050/WX-CT2020) ..........................................................23■ Setup Procedures (WX-CH2050/WX-CT2020) ...................................................................................23■Preparation .........................................................................................................................................23■ Maintenance of Headpad Accessories (WX-C1027A: Non-Scheduled) ............................................24OPERATING PROCEDURES.......................................................................................................................25TROUBLESHOOTING.................................................................................................................................25SPECIFICATIONS........................................................................................................................................26
5Panasonic WX-CC2010 Center Module is designed forPanasonic Wireless Communication System, which is usedwith drive-through menu boards, etc. The system operateson UHF frequencies, and offers multi-channel flexibilitymaking use of the PLL (Phase Locked Loop) technology.FEATURES• A remote speaker can be added to the system.• The order taker unit, transceiver, and all-in-oneheadset are designed to facilitate the battery instal-lation. • Double Drive Trough (DDT)Only one WX-CC2010 Center Module is required for theDouble Drive Through composition. (When using othercurrent Panasonic models, you have to prepare twocenter modules.)Note: At least one WX-CT2030 Transceiver is requiredin combination with WX-CC2010 Center Module.•Manager modeThe manager can communicate with the customer evenwhile assistant store personnel are communicating withthe customer, or while assistant store personnel arecommunicating with one another.Note: To use this function, at least one WX-CT2030Transceiver is required.•Area expansionConnecting up to three WX-CT2030 Transceiver canexpand the communication area.PREFACENew Functions of the WX-CC2010(New Technological Features)•DNR (Digital Noise Reduction)The DNR function provides sound quality without noisethat accompanies digital processing.•Talkback Echo EliminationDigital delay processing eliminates talkback echo fromthe order taker unit.•TBC (Talkback Automatic Level Control)Only human voice is identified in a mixed input of cus-tomer's voice and noise from the menuboard micro-phone. Then, the volume of customer's voice is com-pared with the talk volume of the order taker unit, andthe talkback volume level is automatically controlled.
6This center module is a sensitive device and should beregarded as such. If handled carelessly, the hazard of elec-tric shock may exist.In order to utilize the instrument to its fullest potential,please consider the following precautions.1. Handle the equipment with care. This equipment con-tains sensitive components that can be damaged byimproper handling or storage.2. Refer any servicing to qualified service personnel. Donot attempt to disassemble the center module, ordertaker unit or other units. In order to prevent electricalshock, do not remove screws or covers. There are nouser-serviceable parts inside.3. Use a dry cloth to clean the center module, order takerunit or other units if soiled or dirty. If necessary, a milddetergent may be used.4. Take immediate action if the center module or ordertaker unit becomes wet. Turn the power off and havethe unit examined by qualified service personnel. Donot expose the center module or order taker unit to rainor moisture, or attempt to operate the equipment in wetareas. Do not operate the equipment if it is wet.5. Follow normal safety precautions to avoid personalinjury.6. Properly store the order taker unit (WITH HEADSETPLUGGED IN) in the order taker unit case to preventdamage to equipment.7. Replace a missing microphone cover and ear speakercover of the headset with a new one to prevent distor-tion or loss of audio.8. Repair or replace any defective components.9. Turn off the order taker unit when not in use, in order tosave the battery life.10. When the power indicator lights up in red and a pulsingbeep tone is heard in the headset, charge battery tothe order taker unit (if using WX-CT2020 in combinationwith WX-C1027A) or all-in-one headset (if using WX-CH2050).11. Clean the battery charger of the order taker unit or all-in-one headset in accordance with manufacturerinstructions at least once a month. (Refer to the operat-ing instructions of the battery charger.)12. Perform regular preventive maintenance by testingaccessories (headset and batteries, etc.)PRECAUTIONS
7PANASONIC WX-CC2010 SERIES SYSTEM PARTS AND ACCESSORIES■All in One HeadsetWX-CH2050 ■Order Taker UnitWX-CT2020■Order Taker Unit CaseWX-CT2022■Speaker MicrophoneWX-C550■TransceiverWX-CT2030■Battery ChargerFor WX-CH2050: 2050CHFor WX-CT2020: 2020CH■Vehicle Detector 917-1(Locally Procured)■Rechargeable BatteryFor WX-CH2050: 2050BAT or 2051BATFor WX-CT2020: 2020BAT■Speaker/Loop Cable KitWX-C687ABWX-CT2020WX-CC2010TRANSCEIVERMONITOR1234ULTRAPLEX IIPOWERVEHICLEPRESENTDNRDNRAB■Center ModuleWX-CC2010■HeadsetWX-C1027A■Power TransformerWX-C516Note: Illustrations may differ from actual products.
8MAJOR OPERATING CONTROLS AND THEIR FUNCTIONS■WX-CC2010 Center ModuleWX-CC2010TRANSCEIVERMONITOR1234ULTRAPEX IIPOWERVEHICLEPRESENTDNRDNRABULTRAPLEX IIPOWERVEHICLEPRESENTDNRDNRABoy!0 !1 !2 !3 !4 !5 !6 !7 !8ui!9q w rtOFFOFFOFFOFFALINEBOFFONONONONA+BG/MICAONREMOTEREMOTE SP AAUX IN SELAUX OUT SELTALK MONITORAUX INTALKPAGEBEEPSDTOFFUSAOFFOFFOFFOFFOFFDDTABONCNDONONONONOND.THROUGHMANAGERUSA/CANADAT/BLEVELDNREFFECTTBC1TBC2DNR1DNR2DNR3VEHICLE DETECTORCH SELECTNORMALOFFOVERRIDE ON12345678POWERONOFFCAUTIONUSE WITH SPECIFIEDEQUIPMENT SEE ITS MANUALBEFORE CONNECTINGCIRCUTPROTECTORO / TTALK LOCKRELEASEOUTPUT010010010010A MENU SP BA REMOTE SP BINPUT BEEP010 010010010A MENU MIC BA BREMOTESPAREMOTE SPBAUXAUX INDAYLOADNIGHTTRANSCEIVER234HHCCGNDMENU AMICSP 8 ΩHHCC HCGNDHGNDG/MICPTTTRANSFORMER12V ACV/DETINCOMHGNDGNDMENU BMICINCOMINSP 8 ΩINPUTe@0 @1 @2 @3 @4 @5 @6 @7 @8 @9
9Notes:•The following switches and terminals should be usedby qualified service personnel or system installersonly.•To change the setting of the following switches, turnoff the power of the center module, then turn it backon.qAuxiliary Input On/Off Switch (REMOTE AUX IN,ON/OFF)Set this switch to ON to output the audio (that hasbeen input from the AUX INPUT terminals) to theREMOTE SP terminals.Talk On/Off Switch (REMOTE TALK, ON/OFF)To monitor the conversation between the store person-nel and customer with the remote speaker, set thisswitch to ON.Page On/Off Switch (REMOTE PAGE, ON/OFF)To monitor the conversation among the store person-nel with the remote speaker, set this switch to ON.Beep On/Off Switch (REMOTE BEEP, ON/OFF)Set this switch to ON to output beep sounds to theremote speakers.Remote Speaker A Switch (REMOTE SP A)The menuboard microphone(s) to output the sound(s)from Remote Speaker A is [are] selected with thisswitch.A: Remote Speaker A outputs the sound ofMenuboard Microphone A.A + B: Remote Speaker A outputs the mixed sound ofMenuboard Microphone A and B.Auxiliary Input Selection Switch(AUX IN SEL, G MIC*/LINE)* "G MIC" is marked as "G/MIC" on the switch panel.This switch selects the auxiliary input level.G MIC (Gooseneck Microphone)This can be used as a wired system.Input : -62 dBV, balancedLINEInput : -20 dBV, balancedAUX Output Selection Switch (AUX OUT SEL)The menuboard speaker to send the auxiliary input isselected with this switch.A: The auxiliary input is sent to the MenuboardSpeaker A.B: The auxiliary input is sent to the MenuboardSpeaker B.Talk Monitor On/Off Switch (TALK MONITOR,ON/OFF)This switch should be normally set to OFF.Consult your servicing dealer before attempting tochange this switch.D-THROUGH Selection Switch (D. THROUGH,DDT/SDT)SDT (Single Drive Through) or DDT (Double DriveThrough) is selected with this switch. (Refer to p. 15OPERATION MODE DESCRIPTIONS for details.)Manager Switch (MANAGER)The Manager mode is set to ON or OFF with thisswitch. (Refer to p. 15 OPERATION MODE DESCRIP-TIONS for details.)USA/Canada Switch (USA/CANADA)To select a radio frequency suitable for the region, setthis switch as follows.USA: This setting is available in the United States.CND: This setting is available in Canada.Talkback Level Control Switch (T/B LEVEL: TBC1,TBC2, ON/OFF)These switches are used for the talkback level settingof the order taker unit.Change the settings if the talkback level is too high.Note: These settings are activated when the DNRswitch is set to ON.DNR (Digital Noise Reduction) Effect Level ControlSwitch(DNR EFFECT: DNR1, DNR2, DNR3, ON/OFF)These switches are used for the noise reduction levelsetting.The more the noise is reduced, the lower the soundquality will be. The following table shows the relation-ship between noise reduction level and sound quality.Note: No setting should be done other than shown inthe table.Setting TalkbackLevelTBC1TBC2TBC1TBC2TBC1TBC2TBC1TBC2Normally set to this position.Talkback level set to 50 %.Talkback level set to 35 %.Talkback level set to 25 %.Remarks–6 dB–9 dB–12 dB– Talkback is off.
10tPower On/Off Switch (POWER, ON/OFF)This switch turns the power of the center module onand off.yTransceiver monitor Indicator(TRANSCEIVER MONITOR 1 to 4)Red: When the order taker unit is in the Talk PTT/TalkLock mode, the indicator lights up in red.Green: When the order taker unit is in the Page PTT/Page Lock mode, the indicator lights up in green.uPower Indicator (POWER)This indicates that the power of center module is on.iVehicle Detector Lane A and B Indicators(VEHICLE PRESENT A/B) (Amber)This indicates that a vehicle has been detected.oMenuboard Speaker A Volume Control(MENU SP A, 0 to 10)This control sets the output level of MenuboardSpeaker A to the optimum level for speaking to the cus-tomer.Notes:•Adjust this control after you set the VEHICLEDETECTOR A switch to OVERRIDE ON and thevehicle detector indicator lights up. Otherwise, youcannot adjust the volume level.•The line marked on this control is a standard posi-tion for this adjustment. Adjust this control to thesuitable position so that feedback does not occur.!0 Menuboard Speaker B Volume Control(MENU SP B, 0 to 10)This control sets the output level of MenuboardSpeaker B to the optimum level for speaking to the cus-tomer.Notes:•Adjust this control after you set the VEHICLEDETECTOR B switch to OVERRIDE ON and thevehicle detector indicator lights up. Otherwise, youcannot adjust the volume level.•The line marked on this control is a standard posi-tion for this adjustment. Adjust this control to thesuitable position so that feedback does not occur.!1 Remote Speaker A Volume Control(REMOTE SP A, 0 to 10)This control sets the output level of Remote Speaker Ato the optimum level.Notes:•Adjust this control after you set the VEHICLEDETECTOR A switch to OVERRIDE ON and thevehicle detector indicator lights up. Otherwise, youcannot adjust the volume level.•The line marked on this control is a standard posi-tion for this adjustment.Adjust this control to the suitable position so thatfeedback does not occur. wVehicle Detector Normal/Override On/Off Switches(VEHICLE DETECTOR A/B, NORMAL/OVERRIDEON/OFF)NORMAL: The vehicle detector turns on only when avehicle is detected at the menu board. When thedetector is turned on, a beep tone is heard in theheadset. After the beep tone, the menuboardspeaker turns on to allow the communication withthe customer. When the vehicle leaves, the vehicledetector turns off.OVERRIDE ON: The vehicle detector is always turnedon.OFF: Vehicles are not detected at the menuboard. Nobeep tone is heard in the headset, and themenuboard speaker remains off.eChannel Group Selection Switch(CH SELECT, 1 to 8)This switch selects the group from 8 positions.Note: Do not set this switch to positions other than 1 to8. That will result in an error.rCircuit Protector button (CIRCUIT PROTECTOR)If excessive current flows to the center module, the cir-cuit protector is triggered. When this button is stickingout, turn off the POWER switch, press this CIRCUITPROTECTOR button, and turn on the POWER switchagain.If the circuit protector is soon triggered again, consultyour dealer or authorized service center for assistance.Channel MonitorChannel Monitor is the mode to check if other deviceshave already used the desired channel at the time ofthe installation. The following is how to activate ChannelMonitor.When you set the POWER switch to ON while holdingdown the O/T TALK LOCK RELEASE switch, ChannelMonitor is activated. At the time, Channel Monitor isactivated for TR1. Whenever the O/T TALK LOCKRELEASE switch is pressed, the activated channel ischanged to TR2 →TR3 →TR4 →TR1. To return to thedefault mode, turn off and on the power again with thePOWER switch. Setting Noise ReductionLevelDNR1DNR2DNR3DNR1DNR2DNR3DNR1DNR2DNR3DNR1DNR2DNR3No DNR processingFor a relatively quiet environmentRemarksSoundQualityHighNormalLowLowNormalHighFor a very noisy environmentNot recommended because it affects sound quality.For a general environmentThis setting is recommen-ded.
11!2 Remote Speaker B Volume Control(REMOTE SP B, 0 to 10)This control sets the output level of Remote Speaker Bto the optimum level.Notes:•Adjust this control after you set the VEHICLEDETECTOR B switch to OVERRIDE ON and thevehicle detector indicator lights up. Otherwise, youcannot adjust the volume level.•The line marked on this control is a standard posi-tion for this adjustment.Adjust this control to the suitable position so thatfeedback does not occur.!3 Menuboard Microphone A Volume Control(MENU MIC A, 0 to 10)This control sets the input level of MenuboardMicrophone A to the optimum level.Notes:•Adjust this control after setting the VEHICLEDETECTOR A switch to OVERRIDE ON and thevehicle detector indicator lights up. Otherwise, youcannot adjust the volume level.•The line marked on this control is a standard posi-tion for this adjustment. Adjust this control to thesuitable position so that feedback does not occur.!4 Menuboard Microphone B Volume Control(MENU MIC B, 0 to 10)This control sets the input level of MenuboardMicrophone B to the optimum level.Notes:•Adjust this control after setting the VEHICLEDETECTOR B switch to OVERRIDE ON and thevehicle detector indicator lights up. Otherwise, youcannot adjust the volume level.•The line marked on this control is a standard posi-tion for this adjustment. Adjust this control to thesuitable position so that feedback does not occur.!5 Auxiliary Input Level Control (AUX IN, 0 to 10)This controls the input level of the AUX INPUT termi-nals.!6 Vehicle Detector Beep Volume Control(BEEP, 0 to 10)This control sets the vehicle-detection beep tone for theorder taker unit to the optimum level. When the VEHI-CLE DETECTOR A/B switch is set to NORMAL, turningthis control changes the beep tone level of the remotespeaker.!7 Day/Night Selection Switch (DAY/NIGHT)In the Day mode, you will not hear the beep tone of theother lane in the headset if the vehicle detector is onand you press the button T of the order taker unit.State of laneVehicle detec-tor at Lane A isON.Vehicle detec-tor at Lane B isON.A Beep A(indicates that avehicle has ar-rived at Lane A.)Day modeOrdertaker unit Night modeBeep AB––A––B Beep B(indicates that avehicle has ar-rived at Lane B.)Beep BVehicle detec-tors of bothlanes are ON.A Beep C →X Beep C →B(indicatesthat a vehi-cle hasarrived atLane B.)B Beep C →X Beep C →B(indicatesthat a vehi-cle hasarrived atLane A.)!8 Order Taker Unit Talk Lock Release Switch(O/T TALK LOCK RELEASE)This switch is used to release temporarily the talk lockmode of the order taker unit.!9 Transceiver LAN Jack (TRANSCEIVER)This jack is used for the connection with WX-CT2030Transceiver.@0 Menuboard Microphone A Terminals(MENU A MIC: H, C, GND)These terminals are used for the connection withMenuboard Microphone A (Speaker Microphone WX-C550).The audio level is – 61 dBV, 8 ohms, balanced.@1 Menuboard Speaker A Terminals(MENU A SP 8 Ω: H, C, GND)These terminals are used for the connection withMenuboard Speaker A (Speaker Microphone WX-C550).The audio level is 8 Ω, 3 W, unbalanced.@2 Menuboard Microphone B Terminals(MENU B MIC: H, C, GND)These terminals are used for the connection withMenuboard Microphone B (Speaker Microphone WX-C550).The audio level is – 61 dBV, 8 ohms, balanced. In the Night mode, you will hear the beep tone of eitherlane in the headset if the vehicle detector is on. Onceyou press the button T, you will no longer hear yourlane’s beep tone. However, you will continue to hearthe other side’s beep tone if the other side vehicledetector is on, until the talk button of the other side’sorder taker unit is pressed.
12@3 Menuboard Speaker B Terminals(MENU B SP 8 Ω: H, C, GND)These terminals are used for the connection withMenuboard Speaker B (Speaker Microphone WX-C550).The audio level is 8 Ω, 3 W, unbalanced.@4 Remote Speaker A Terminals(REMOTE SP A: H, GND)These terminals are used for the connection withRemote Speaker A.The audio level is 8 Ω, 3 W, unbalanced.Note: The remote speaker is a locally procured acces-sory.@5 Remote Speaker B Terminals(REMOTE SP B: H, GND)These terminals are used for the connection withRemote Speaker B.The audio level is 8 Ω, 3 W, unbalanced.Note: The remote speaker is a locally procured acces-sory.@6 Auxiliary Input Terminals (AUX INPUT: H, C, GND)These terminals are used for the connection with theline or the connection with a gooseneck microphone.Note: When connecting the gooseneck microphone,set the AUX IN SEL switch to G/MIC.@7 Gooseneck Microphone PTT Terminals(G/MIC PTT: IN, COM)These terminals are used for the connection with thePTT cable of a gooseneck microphone (locally pro-cured).@8 Vehicle Detector A and B Terminals(V/DET A/B: IN, COM)These terminals are used for the connection with theoutput terminal of vehicle detector.@9 Transformer Terminals(TRANSFORMER 12V AC: GND, LOAD)These terminals are used for the connection with WX-C516 Power Transformer.
13■WX-CT2030 Transceiver#0 Antenna#1 Power LED Indicator#2 Center Module Connector■WX-C516 Power Transformer#3 Mounting Hole This hole is used for mounting the power transformeronto the wall plates.#4 Power PlugTo prevent fire or electrical shock, connect this directlyto a 3-plug grounded receptacle of 120 V AC, 60Hz.#5 Output terminal (SPARE, AC, AC, GND)12 V AC, 1 600 mA (UL Listed) is provided at the twoterminals (indicated as "AC") to be used for the centermodule.Caution:Be sure to connect the wire between the GND(GROUND) of this terminal and that in the trans-former terminal on the center module.To prevent fire or electrical shock, the UL listedpower supply cord (Style SVT) should be used forthe cable for 12 V AC terminal.■WX-C1027A Headset#6 Earphone#7 Microphone#8 Cable ClipsUse these clips to attach the cable to your uniform.#9 Headset Plug■WX-C550 Speaker Microphone$0$1#3#4#5#6#7#8#9#0#1#2$0 Input Cord A pigtail cord is provided for the speaker input. Itslength is approx. 3 meters.$1 Mounting BracketAU-type mounting bracket with screw holes is provid-ed as a standard accessory with the WX-C550.
14■WX-CT2020 Order Taker UnitEJECTWX-CT2020ABPWRVOL$8 $9%3%0 %1%2 $2$7$2 $3 $4 $5 $6
15$2 Battery Lock (EJECT)$3 A/B Channel Selection Button (A/B)$4 Page Button (P)$5 Talk Button (T)$6 Power Indicator$7 Channel Indicator$8 Volume Control Buttons (VOL AB)$9 Power Button%0 Earphone Input Jack%1 Microphone Input Jack%2 Switch Pocket%3 Battery (Optional accessory)
16WX-CC2010WX-CC2010TRANSCEIVERMONITOR1234ULTRAPLEX IIPOWERVEHICLEPRESENTDNRDNRAB:Communication area WX-CT2020 / WX-CH2050 can receive the transmission signals from WX-CC2010.:Non-communication area WX-CT2020 / WX-CH2050 cannot receive the transmission signals from WX-CC2010. Center Module Dip Switch Setting [D·THROUGH]: SDT [MANAGER]: OFF WX-CT2020 / WX-CH2050 Dip Switch Setting [D·THROUGH]: SDT [MANAGER]: OFF [Role Assignment]: Assistant [Area Expansion]: NormalOPERATION MODE DESCRIPTIONSThe following descriptions are operation modes available using WX-CC2010 Center Module and WX-CT2030 Transceiver.Notes:•"User" mentions a person using WX-CT2020 Order Taker Unit or WX-CH2050 All-in-One Headset.•When more than one user exists in the same area, the nearest user will receive the transmission signal from WX-CC2010 /WX-CT2030.■Operation Mode 1 (Same as WX-C1011 and WX-C1020 System)This is the basic operation mode that is also employed by current models other than WX-CC2010. •In the TALK mode, a user can communicate with a customer at the menu board. •In the PAGE mode, two users can communicate with each other.
17* w to rshows the transceiver No.It is the same as TRANSCEIVER jack No.of WX-CC2010.30.48 m{100 ft.}or moreWX-CC2010TRANSCEIVERMONITOR1234ULTRAPLEX IIPOWERVEHICLEPRESENTDNRDNRAB WX-CT2020 / WX-CH2050 Dip Switch Setting [D·THROUGH]: SDT [MANAGER]: OFF [Role Assignment]: Assistant [Area Expansion]: Expand:Communication area WX-CT2020 / WX-CH2050 can receive the transmission signals from WX-CT2030.:Communication area of WX-CC2010 WX-CT2020 / WX-CH2050 can receive the transmission signals from WX-CC2010.:Non-communication area Center Module Dip Switch Setting [D·THROUGH]: SDT [MANAGER]: OFF WX-CC2010WX-CT2030w*WX-CC2010 x 1, WX-CT2030 x 1■Operation Mode 2 (Area Expansion)By using WX-CT2030 Transceiver, you can expand the communication area of Operation Mode 1. •Up to three WX-CT2030 can be added.•The number of users who can simultaneously communicate in the TALK / PAGE mode depends on the total number oftransceivers (WX-CC2010 x 1 + WX-CT2030 x ∗).Note: "∗" is the number of WX-CT2030.WX-CC2010TRANSCEIVERMONITOR1234ULTRAPLEX IIPOWERVEHICLEPRESENTDNRDNRAB30.48 m{100 ft.}or moreWX-CC2010WX-CT2030wWX-CT2030e30.48 m {100 ft.}or moreWX-CC2010 x 1, WX-CT2030 x 2WX-CC2010TRANSCEIVERMONITOR1234ULTRAPLEX IIPOWERVEHICLEPRESENTDNRDNRABWX-CC2010 WX-CT2030eWX-CT2030wWX-CT2030r30.48 m{100 ft.}or more30.48 m{100 ft.}or more30.48 m{100 ft.}or more30.48 m{100 ft.}or moreWX-CC2010 x 1, WX-CT2030 x 3
18■Operation Mode 3 (Manager Mode)In this operation mode, you can assign the role of manager / assistant personnel to each user.•The manager has the communication priority to assistant personnel. The manager can cut into a conversation with a cus-tomer even when one of assistant personnel is communicating with the customer in the TALK mode. •In the PAGE mode, the manager can communicate with one of the assistant personnel. Note: Set WX-CT2030 Transceiver in the area that covers the moving range of the manager.WX-CC2010TRANSCEIVERMONITOR1234ULTRAPLEX IIPOWERVEHICLEPRESENTDNRDNRABWX-CC2010WX-CT2030w*:Communication area for Manager WX-CT2020 / WX-CH2050 can receive the transmission signals from WX-CT2030.:Communication area for Manager / Assistant Personnal • WX-CT2020 / WX-CH2050 for the manager can receive the transmission signals from WX-CT2030. • WX-CT2020 / WX-CH2050 for the assistant personnel can receive the transmission signals from WX-CC2010. • The manager has the communication priority.:Non-communication Area Center Module Dip Switch Setting [D·THROUGH]: SDT [MANAGER]: ON WX-CT2020 / WX-CH2050 Dip Switch Setting [Manager] [D·THROUGH]: SDT [MANAGER]: ON [Role Assignment]: Manager [Area Expansion]: Normal WX-CT2020 / WX-CH2050 Dip Switch Setting [Assistant] [D·THROUGH]: SDT [MANAGER]: ON [Role Assignment]: Assistant [Area Expansion]: Normal* w shows the transceiver No.It is the same as TRANSCEIVER jack No.of WX-CC2010.3.05 m {10 ft.} or more
19■Operation Mode 4 (Area Expansion with Manager)By adding two WX-CT2030 Transceivers (x 1 to the assistant area and x 1 to the manager area), you can expand the commu-nication areas of Operation Mode 3. •The number of users who can simultaneously communicate in the TALK / PAGE mode depends on the total number oftransceivers (WX-CC2010 x 1 + WX-CT2030 x ∗).Note: "∗" is the number of WX-CT2030.•The manager has the communication priority to assistant personnel. The manager can cut into a conversation with a cus-tomer even when one of assistant personnel is communicating with the customer in the TALK mode. Note: Set WX-CT2030 Transceiver (Manager) in the area that covers the moving range of the manager.WX-CC2010WX-CT2030w*(Manager)WX-CT2030e(Assistant)WX-CT2030r(Manager)3.05 m {10 ft.} or moreWX-CC2010TRANSCEIVERMONITOR1234ULTRAPLEX IIPOWERVEHICLEPRESENTDNRDNRAB3.05 m {10 ft.} or moreKeep the distance of 30.48 m {100 ft.} or more between (1) and (2).(1): WX-CC2010 / WX-CT2030 w(2): WX-CT2030 e / r:Communication area for Manager WX-CT2020 / WX-CH2050 of the manager can receive the transmission signals from WX-CT2030.:Communication area for Manager / Assistant Personnal • WX-CT2020 / WX-CH2050 for the manager can receive the transmission signals from WX-CT2030 (Manager). • WX-CT2020 / WX-CH2050 for the assistant personnel can receive the transmission signals from WX-CC2010/ WX-CT2030 (Assistant). • The manager has the communication priority.:Non-communication area* w shows the transceiver No.It is the same as TRANSCEIVER jack No. of WX-CC2010. Center Module Dip Switch Setting [D·THROUGH]: SDT [MANAGER]: ON WX-CT2020 / WX-CH2050 Dip Switch Setting [Manager] [D·THROUGH]: SDT [MANAGER]: ON [Role Assignment]: Manager [Area Expansion]: Expand WX-CT2020 / WX-CH2050 Dip Switch Setting [Assistant] [D·THROUGH]: SDT [MANAGER]: ON [Role Assignment]: Assistant [Area Expansion]: Expand
20■Operation Mode 5 (Double Drive Through)This operation mode can be applied for a Double Drive Through composition.•The number of users who can simultaneously communicate in the TALK / PAGE mode depends on the total number oftransceivers (WX-CC2010 x 1 + WX-CT2030 x ∗).Note: "∗" is the number of WX-CT2030.•Communication Area Lane A covers Menuboard A, and Communication Area Lane B covers Menuboard B.•The users can switch the communication between a customer at Menuboard A/B with the A/B channel selection button.(Refer to the operating instructions of WX-CT2020 Order Taker Unit or WX-CH2050 All-in-One Headset.)Note: Communication is not established soon after Communication Area Lane A/B is switched.Speak to the customer a few seconds after pressing the A/B channel selection button.WX-CC2010TRANSCEIVERMONITOR1234ULTRAPLEX IIPOWERVEHICLEPRESENTDNRDNRABWX-CC2010WX-CT2030w*3.05 m {10 ft.} or moreCenter Module Dip Switch Setting[D·THROUGH]: DDT[MANAGER]: OFFWX-CT2020 / WX-CH2050 Dip Switch Setting[D·THROUGH]: DDT[MANAGER]: OFF[Role Assignment]: Assistant[Area Expansion]: Normal: Communication Area Lane AWX-CT2020 / WX-CH2050 in this area can receive the transmission signals from WX-CC2010.: Communication Area Lane BWX-CT2020 / WX-CH2050 in this area can receive the transmission signals from WX-CT2030.* w shows the transceiver No.It is the same as TRANSCEIVER jack No. of WX-CC2010.: Non-communication Area
21■Operation Mode 6 (Double Drive Through with Area Expansion)By adding two WX-CT2030 Transceivers (x 1 to the assistant area and x 1 to the manager area), you can expand the commu-nication areas of Operation Mode 5.•The number of users who can simultaneously communicate in the TALK / PAGE mode depends on the total number oftransceivers (WX-CC2010 x 1 + WX-CT2030 x ∗).Note: "∗" is the number of WX-CT2030.•Communication Area A covers Menuboard A, and Communication Area B covers Menuboard B.•The users can switch the communication between a customer at Menuboard A/B with the A/B channel selection button.(Refer to the operating instructions of WX-CT2020 Order Taker Unit or WX-CH2050 All-in-One Headset.)Note: Communication is not established soon after Communication Area Lane A/B is switched.Speak to the customer a few seconds after pressing the A/B channel selection button.WX-CC2010TRANSCEIVERMONITOR1234ULTRAPLEX IIPOWERVEHICLEPRESENTDNRAB3.05 m {10 ft.}or more3.05 m {10 ft.}or moreWX-CC2010(Lane A)WX-CT2030w*(Lane B)WX-CT2030e(Lane A)WX-CT2030r(Lane B)Keep the distance of 30.48 m {100 ft.} or more between (1) and (2).(1): WX-CC2010 / WX-CT2030 w(2): WX-CT2030 e / r: Communication Area Lane AWX-CT2020 / WX-CH2050 in this area can receive the transmission signals from WX-CC2010 / WX-CT2030 (Lane A).: Communication Area Lane BWX-CT2020 / WX-CH2050 in this area can receive the transmission signals from WX-CT2030 (Lane B).* w shows the transceiver No.It is the same as TRANSCEIVER jack No. of WX-CC2010.: Non-communication AreaCenter Module Dip Switch Setting[D·THROUGH]: DDT[MANAGER]: OFFWX-CT2020 / WX-CH2050 Dip Switch Setting[D·THROUGH]: DDT[MANAGER]: OFF[Role Assignment]: Assistant[Area Expansion]: Expansion
22■Operation Mode 7 (Double Drive Through with Manager Mode)This operation mode can be applied when you assign the role of manager / assistant personnel to each user in a Double DriveThrough composition.•The number of users who can simultaneously communicate in the TALK / PAGE mode depends on the total number oftransceivers (WX-CC2010 x 1 + WX-CT2030 x ∗).Note: "∗" is the number of WX-CT2030.•Communication Area Lane A covers Menuboard A, and Communication Area Lane B covers Menuboard B.•The users can switch the communication between a customer at Menuboard A/B with the A/B channel selection button.(Refer to the operating instructions of WX-CT2020 Order Taker Unit or WX-CH2050 All-in-One Headset.)Note: Communication is not established soon after Communication Area Lane A/B is switched.Speak to the customer a few seconds after pressing the A/B channel selection button.•The manager has the communication priority to assistant personnel. The manager can cut into a conversation with a cus-tomer even when one of assistant personnel is communicating with the customer in the TALK mode. Note: Set WX-CT2030 (Lane A/B – Manager) in the area that covers the moving range of the manager.WX-CC2010TRANSCEIVERMONITOR1234ULTRAPLEX IIPOWERVEHICLEPRESENTDNRDNRABWX-CC2010(Lane A-Assistant)3.05 m {10 ft.}or moreWX-CT2030e(Lane A-Manager)WX-CT2030r(Lane B-Manager)WX-CT2030w*(Lane B-Assistant)3.05 m {10 ft.} or moreKeep the distance of 3.05 m {10 ft.} or more between (1) and (2).(1): WX-CC2010 / WX-CT2030 e(2): WX-CT2030 w / r: Communication Area Lane A - ManagerWX-CT2020 / WX-CH2050 in this area can receive the transmission signals from WX-CT2030 (Lane A - Manager).This area has the communication priority to the communication area Lane A - Assistant.: Communication Area Lane A - AssistantWX-CT2020 / WX-CH2050 in this area can receive the transmission signals from WX-CC2010 (Lane A - Assistant).: Communication Area Lane B - AssistantWX-CT2020 / WX-CH2050 in this area can receive the transmission signals from WX-CT2030 (Lane B - Assistant).: Communication Area Lane B - ManagerWX-CT2020 / WX-CH2050 in this area can receive the transmission signals from WX-CT2030 (Lane B - Manager).This area has the communication priority to the communication area Lane B - Assistant. WX-CT2020 / WX-CH2050 Dip Switch Setting • Lane A / B - Manager [D·THROUGH]: DDT [MANAGER]: ON [Role Assignment]: Manager [Area Expansion]: Normal Center Module Dip Switch Setting [D·THROUGH]: DDT [MANAGER]: ON • Lane A / B - Assistant [D·THROUGH]: DDT [MANAGER]: ON [Role Assignment]: Assistant [Area Expansion]: Normal* w shows the transceiver No.It is the same as TRANSCEIVER jack No. of WX-CC2010.: Non-communication Area
23■Installations and ConnectionsRefer to qualified service personnel for details.■Battery Charge and Replacement(WX-CH2050/WX-CT2020)Refer to WX-CT2020/WX-CH2050 Operating Instructions fordetails.■Setup Procedures(WX-CH2050/WX-CT2020)Note: Setup of WX-CC2010 should only be performed byqualified service personnel or system installers. ●Opening the Switch Pocket Refer to WX-CT2020/WX-CH2050 Operating Instructions fordetails.●Channel Group SelectionRefer to p. 25 for the frequency table.●DIP Switch SetupThis operating instruction only describes what is not men-tioned in WX-CT2020/WX-CH2050 Operating Instructions.Settings of SW#2 to #5The settings of SW#2 to #5 depend on the operationmodes. (Refer to pp. 15 to 21 for details.)SW#2: For selection of the operation mode (Refer to pp. 15to 21 for details.)ON: Applies DDT (Double Drive Thru). If the systemconnection is Operation Mode 1 to 4, select this.OFF: Applies SDT (Single Drive Thru). If the systemconnection is Operation Mode 5 to 7, select this.SW#3: For the activation of the manager mode (Refer topp. 17, 18, and 21 for details.)ON: Activates the manager mode. If the system con-nection is Operation Mode 3, 4, or 7, select this.OFF: Activates the normal mode. If the system connec-tion is Operation Mode 1, 2, 3, 5, or 6, select this.SW#4: For the role assignment of the person who uses theorder taker unit. (Refer to pp. 17, 18, and 21 for details.)ON: The person is assigned as a manager.OFF: The person is assigned as assistant personnel.SW#5: For the expansion of communication area (Refer topp. 16, 18, and 20 for details.)ON: Applies the area expansion. When the communi-cation area is expanded by more than one trans-ceiver, select this.OFF: Applies the normal communication area.●Channel Interference CheckRefer to WX-CT2020/WX-CH2050 Operating Instructions fordetails.■PreparationNote: The following procedure applies when using WX-CT2020 Order Taker Unit and WX-C1027A Headset. Ifyou use WX-CH2050 All-in-One Headset, refer to theoperating instructions of the headset.1. After loading a battery into the order taker unit, insertthe headset plug into the earphone input jack andmicrophone input jack on the order taker unit.Note: Confirm that the plug has completely beeninserted into the jack.PREPARATIONS
242. Position the microphone boom and wear the ordertaker unit case as shown in the figure.■Maintenance of HeadpadAccessories (WX-C1027A: Non-Scheduled)Notes:•The following procedure applies when using WX-C1027A Headset. If you use WX-CH2050 All-in-OneHeadset, refer to the operating instructions of theheadset.•Be sure to use the microphone cover/windproof cush-ion for WX-C1027A Headset. Otherwise, the headsetmay be damaged by dust or oil.Replacement of covers and cushion of head-setThe earspeaker cover and microphone cover arewashable. After cleaning, make sure they are dry.Then, return the earspeaker cover and microphonecover to the headset.Be careful when you slip it on or off the earpiece.The earspeaker cover, microphone cover and head-pad cushion are replaceable for sanitary purposes. Toorder WX-C1025A Headset Cover Kit, refer to the deal-er.Note: A microphone cover must be used at all times.Failure to do so can cause debris to accumulate inthe microphone port opening and result in an inop-erative headset.Headpad Cushion Replacement1. Peel off the old cushion.2. Clean the surface with a warm solution of house-hold cleaner.3. Remove the protective tape from the new cushion.4. Position the new cushion on the headpad andpress in place.Microphone Cover ReplacementEarspeaker Cover ReplacementHeadpad Cushion Replacement
25ProblemRefer to WX-CT2020/WX-CH2050 Operating Instructions for details.OPERATING PROCEDURESCheck itemTROUBLESHOOTINGThe communication between the order taker units and menuboard cannot be established. • Is the POWER switch on the center module turned on?(Refer to p. 9.)• Check the AC power outlet.• Push the CIRCUIT PROTECTOR button. (Refer to p. 9.)• Refer to the dealer or qualified service personnel.• Check to see if the VEHICLE PRESENT indicator of the cen-ter module lights up when a vehicle drives up the speakerpost or menu board. • If the indicator does not light up, check the following.1. Is the vehicle detector plugged in?2. Check the AC outlet and fuse of the vehicle detector.If the power and fuse are normal, refer to the qualified ser-vice personnel.• Reset the vehicle detector. If the problem still remains,remove and reinstall the fuse from the detector. (Refer to theoperating instructions of the vehicle detector.)• If the problem remains even after trying the above, refer tothe dealer or service personnel.• Confirm that there is no metal obstruction blocking aroundthe center module.• It may be necessary to extend one or both antennas toareas where the reception is error. (Refer to qualified servicepersonnel or system installers.)Cannot communicate with the customer at the menu board(TALK), though the communication among managers/assis-tant personnel is O.K (PAGE is OK).A menuboard speaker is always live, even when there is nocar beside the menu board.TALK (Talk PTT or Talk Lock mode) or PAGE (Page PTT orPage Lock mode) is unavailable in certain areas.
26WX-CC2010 Center ModuleOperating Frequency: Transmit; 468.6125 MHz - 469.3875 MHzReceive; 463.6125 MHz - 464.3875 MHzType of Emission: F3Type of Antenna: 1/4 wavelength whip antenna Power Supply: 12 V AC, 60 Hz (Using WX-C516 Power Transformer)Power Consumption: 18 WMenuboard Speaker A and B Output: 3 W, 8 ΩRemote Speaker A and B Output: 3 W, 8 ΩVehicle Detector Input: Normally Open (close contact requires vehicle presence)Dimensions: 330 mm (W) X 214 mm (H) X 82 mm (D){13 in. (W) X 8-7/16 in. (H) X 3-15/64 in. (D)}Weight (Including Antenna): 1.6 kg(3.5 lbs.)Ambient operating temperature: –10 °C to +50 °C {14 °F to 122 °F}Dimensions and weights indicated are approximate.Specifications are subject to change without notice.Frequency tableSPECIFICATIONSCANADAUSA1234567891011121314151617181920212223242526272829303132463.6125MHz463.6375MHz463.6625MHz463.6875MHz463.7125MHz463.7375MHz463.7625MHz463.7875MHz463.8125MHz463.8375MHz463.8625MHz463.8875MHz463.9125MHz463.9375MHz463.9625MHz463.9875MHz464.0125MHz464.0375MHz464.0625MHz464.0875MHz464.1125MHz464.1375MHz464.1625MHz464.1875MHz464.2125MHz464.2375MHz464.2625MHz464.2875MHz464.3125MHz464.3375MHz464.3625MHz464.3875MHzNo. CM: Receive Freq.OT: Transmit Freq.468.6125MHz468.6375MHz468.6625MHz468.6875MHz468.7125MHz468.7375MHz468.7625MHz468.7875MHz468.8125MHz468.8375MHz468.8625MHz468.8875MHz468.9125MHz468.9375MHz468.9625MHz468.9875MHz469.0125MHz469.0375MHz469.0625MHz469.0875MHz469.1125MHz469.1375MHz469.1625MHz469.1875MHz469.2125MHz469.2375MHz469.2625MHz469.2875MHz469.3125MHz469.3375MHz469.3625MHz469.3875MHzCM: Transmit Freq.OT: Receive Freq.qG1 Frequency GroupwerG2qwerG3qwerG4qwerG5qwerG6qwerG7qwerG8qwerqG1 Frequency GroupwerG2qwerG3qwerG4qwerG5qwG6qwG7qwG8qwCM:Center Module (WX-CC2010)OT:Order Taker Unit (WX-CT2020 or WX-CH2050)
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PANASONIC CANADA INC.5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada (905)624-5010Panasonic Digital Communications & Security CompanyUnit of Matsushita Electric Corporation of AmericaInformation Systems GroupZone Office1707 N.Randall Road, Elgin, IL 60123 (866) 472-67672003 © Matsushita Electric Industrial Co., Ltd. All rights reserved. NM0803-0 3TR001757AAA Printed in Japan

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