121906 Catalog
2014-09-04
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Electric Utility Application
and Reference Guide
www.erico.com
2
Facility Electrical Protection
Facility Electrical Protection
ERICO offers a full range of ERITECH® Facility Electrical
Protection products designed to protect power utility
facilities worldwide. ERICO’s product offerings include
ERITECH® grounding and bonding accessories, surge and
lightning protection products and CADWELD® welded
electrical connections.
Earthing/Grounding and Bonding
ERITECH offers an extensive line of grounding and
bonding products, which includes ground rods, theft
deterrent conductors, mechanical clamps, compression and
threaded couplers, chemical ground rods, GEM (Ground
Enhancement Material), inspection wells, grounding plates,
prefabricated ground mesh and ground test instruments.
CADWELD® Welded Electrical
Connections
CADWELD welded electrical connections are used to
connect the grounding and bonding conductors to the
ground electrode system, including ground rod electrodes,
building steel and rebar. CADWELD connections provide
a permanent, low-resistance connection needed to create
a long-lasting, reliable bonding network with long service
life.
CADWELD connections will not deteriorate or loosen
with time and are made with affordable, lightweight
and portable equipment.
Surge Protection
Surge protection products are designed to help protect
against damaging electrical surges on power and
communications lines caused by lightning and other
switching events. With the increasing focus on system
reliability and the Smart Grid initiatives underway
in many countries, surge protection is more critical than
ever based on the amount of electronics control and
monitoring systems on the power grid today.
Lightning Protection Systems
Direct and indirect lightning strikes can pose many risks
to businesses, including damaging buildings and critical
equipment. ERITECH lightning protection products offer
a variety of solutions to help protect valuable equipment
and personnel and to help prevent service disruption
and downtime.
Power Transmission
and Distribution
Power Generation
Substation Earthing/Grounding
Lightning Protection
Accessories for Electrical
Utility Applications
Design Assistance
Earth/Ground Test Equipment
Applicable Standards
6 – 7
3
4 – 5
8 – 9
10
10
11
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Power Generation
Power Generation Facilities
Traditional power generation facilities have either been
coal-fi red, gas-fi red, nuclear, diesel or hydro-powered.
Modern alternative power generation facilities can include
geothermal, bio-gas, wind or solar. ERITECH® brand of
lightning protection systems have been used to provide
lightning protection to the whole host of facilities in a
unique manner. ERITECH grounding and bonding solutions
can provide a complete system for the grounding and
bonding of any of these facilities.
Power Generation Plant
ERITECH® SYSTEM 2000
Conventional Lightning
Air Terminal
Lightning
Downconductor
Inspection
Well
Ground Grid
(Equipotential Bonding)
Fence and
Gate Jumper
Assemblies
ERITECH® SYSTEM 3000
Lightning Protection
Surge
Protection
CADWELD® Connections
Ground Enhancement
Material (GEM)
Copper-bonded
Ground Rods
CADWELD®
Structure Connections
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4
Substation Earthing/Grounding and Lightning Protection
Copper
Cable
Soil
Crushed Rock
GT
Substation Earthing/Grounding and
Lightning Protection
The conceptual design of a ground grid at a
substation is summarized by the points below and
depicted on pages 4 and 5.
a) A continuous loop conductor should surround the
perimeter to enclose as much area as practical. Under
Standard IEEE® 80, this loop conductor is placed 3 ft
(or 1 meter) outside the fence line. This measure helps
to avoid high current concentration and high gradients
both in the grid area and near the projecting cable ends.
Enclosing more area also reduces the resistance of the
grounding grid.
b) Within the substation, conductors are typically laid in
a parallel grid and, where practical, along the structures
or rows of equipment to provide for short ground
connections.
c) A typical grid system for a substation may include bare
copper conductors buried 18” (0.5 m) below grade,
spaced 9 ft to 21 ft (3 m to 7 m) apart, in a grid pattern.
At cross-connections, the conductors would be securely
bonded together. Ground rods may be at the grid
corners and at junction points along the perimeter.
d) This grid system would be extended over the entire
substation switchyard and beyond the fence line.
Earth/Ground Rods
ERICO offers a range of ground rods to suit the needs and
preferences of the utilities. The most common of these are
copper-bonded steel rods, due to their versatility in varied
soil conditions and compatibility with various common
metals used underground. The copper-bonded ground rod
has an electrolytic coating of copper deposited over a layer
of nickel. This process helps ensure a long-lasting molecular
bond between the copper layer and the steel core. ERICO
recommends ERITECH® brand of copper-bonded ground
rods because the copper coating will not slip or tear when
driven, nor will it crack if the rod is bent. The tough,
carbon steel core has good characteristics for deep driving.
Copper-bonded ground rods have a high resistance to
corrosion and provide a low-resistance path to ground.
It is important to note that certain soils and
landfi ll areas may not be compatible with copper.
In these situations, stainless steel is a better choice.
The ERITECH brand of copper-bonded ground
rods comply with UL® 467, BS:7430
& EN50164, Standards.
Copper-bonded
Rods
CADWELD® Connections
Ground Enhancement
Material (GEM)
Surge Protection
Prefabricated
Wire Mesh
XBQ
TAC
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Surge Protection for SCADA-controlled Equipment
Electronic equipment operating within a substation environment is particularly subject to electrical disturbances such as
switching, electrical noise, ground potential rise and occasional induced or direct lightning impulse. Surge protection is an
extremely cost-effective investment for electronic substation equipment, because:
• Each site’s operation is critical to the quality supply of electrical power
• Downtime costs are signifi cant
Substation Earthing/Grounding and Lightning Protection
Ground Bars
CADWELD®
Structure Connections
Fence Post
Clamp
FC078
Fence
B162 2Q
Ground Plate
Connection to
Ground Grid
Transformer
HV
Control
SCADA
Panel
Station
Control
House
18”
(450 mm)
Crushed
Rock
EHV / HV
Transmission Line VS
CADWELD®
Connection
Crushed Rock
Substation
VB VS
ERITECH® SYSTEM 3000
Lightning Protection
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6
Power Transmission and Distribution
The grounding of facilities associated with the distribution
of power is sometimes not given the same level of thought
and design scrutiny as is given to the substations. ERICO
has a complete range of products that address this need.
Earthing/Grounding Connections
Grounding connections are vital to the proper operation
and integrity of the electrical system. ERICO offers a range
of mechanical connections, including clamps, jumpers,
fence connections, U-Bolts and other clamps. ERICO
recommends the CADWELD® welded electrical connection
for making these connections. The principle technology
consists of bringing together a welding material and
ignition agent in a graphite mold. The reduction of copper
oxide by aluminum produces molten copper and aluminum
oxide slag at extremely high temperatures. The shape of the
mold, its dimensions and the size of welding material are
all dependent on the items to be welded. This results in a
molecular bond that exceeds the life of the conductor.
GEM
Ground Enhancement Material (GEM) is a superior
conductive material that improves grounding effectiveness,
especially in areas of poor conductivity (rocky ground, areas
of moisture variation, sandy soils). GEM can dramatically
lower earth resistance and impedance measures. Typically,
it has resistivity in a range from 12-18 Ohm cms (20 times
lower than bentonite clay). Once in its set form, it maintains
constant resistance for the life of the system. GEM performs
in all soil conditions, even during dry spells and it does not
dissolve, decompose or leach out with time.
Theft Deterrent Cables
ERICO offers several solutions for areas where traditional
copper cables are prone to theft.
Theft deterrent composite cable is a bare concentric
stranded conductor that consists of peripheral galvanized
steel stranding, which protects and conceals the internal
copper strands. This conductor is ideal for exposed
electrical distribution grounding leads where copper theft
may occur. The conductor is diffi cult to cut with hand
tools, and the outer steel stranding is magnetic, which
further deters thieves looking for copper.
ERICO has a range of copper-coated steel conductors that
are also used for this application. Copper-coated steel
conductors can either take the form of a traditional cable
with stranding or they can be preformed ground rods that
have a hardened steel center. These preformed rods can
connect directly to steel structure being earthed with no
need for copper cables.
CADWELD is the most suitable connection method for
all these specialized conductors.
Surge Protection for Transmission
and Distribution
Electronic equipment operating at remote system
monitoring locations on distribution lines are susceptible
to ground potential rises and induced or direct lightning
impulses on the network. Surge protection is an extremely
cost-effective investment for such equipment as this
equipment is most needed during times of local storm
activity. Therefore protection that is robust against high
level surge activity, and protection that is immune
to voltage fl uctuation on the network is critical.
Power Transmission and Distribution
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Power Transmission and Distribution
Distribution
Pole
Transmission
Tower
CADWELD® Connections
Copper-bonded
Ground Rods
ERITECH®
HAMMERLOCK
Ground Enhancement
Material (GEM)
Theft Deterrent
Composite Cable
Utility Pole Bottom Plate
EGP100HL
Utility Pole Ground Plate
Utility Pole Plate
CADWELD® PLUS
ONE SHOT
Compression
Coupling
Ground Rod Clamp
Transformer Tank
Clamp TGC 20 Transformer Tank
Clamp CC207
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8
Accessories for Electrical Utility Applications
Along with our main systems and components for
the utility industry, ERICO offers a wide range of
accessories to assist in grounding, bonding and
lightning protection needs.
* HDC58 threads are 1/2” - 13 UNC. HDC58R threads are 7/16” - 14 UNC.
** SP58B916 bolt head is 9/16”
SP Series
CP Series
HDC Series
CCL04A
GEM25A GEM25ABKT
Ground Rods and Ground Rod Couplers
ERITECH
®
HAMMERLOCK
CADWELD
®
Utility Grounding Bars
Ground Enhancement Material (GEM)
Theft Deterrent Cable
CADWELD
®
ONE SHOT
Ground Rod Clamps
Complete range of earth/ground rods, and
couplers, including copper bonded rods of
various size and secifi cation. For complete range
and details please refer to the ERITECH® Ground
Product catalog.
Complete range of CADWELD® applications
for permanent connections from wire to rod,
or wire to wire, etc. For complete range and
details please refer to the CADWELD Electrical
Connections catalog.
Complete range of CADWELD® ONE SHOT
applications for permanent connections from
wire to rod, or wire to wire. For complete range
and details please refer to the CADWELD
Electrical connections catalog.
Part No.
Rod
Diameter
(in)
Conductor
Range
(AWG)
HDC58* 5/8 8 solid -
1/0 stranded
HDC58R* 5/8 8 solid -
1/0 stranded
HDC34 3/4 8 solid -
1/0 stranded
HDC34SP 3/4 8 solid -
3/0 stranded
CP58 5/8 10 solid -
2 stranded
CP34 3/4 10 solid -
1/0 stranded
SP58 1/2, 5/8 10 solid -
2 stranded
SP58B916** 1/2, 5/9 11 solid -
2 stranded
Part No.
Rod
Ø
Conductor Range:
Imperial / Metric
EHL58G2G 5/8 1/0 - 2/0 str (50.0 to
70.0 mm2 str)
EHL58G1V 5/8 4 - 2 str (22.0 to
35.0 mm2 str)
EHL58G1K 5/8 6 - 4 sol (10.0 to
16.0 mm2 str)
EHL34G1V 3/4 4 - 2 str (22.0 to
35.0 mm2 str)
EHL34SG1V 3/4 4 - 2 str (22.0 to
35.0 mm2 str)
EHL34G1K 3/4 6 - 4 sol (10.0 to
16.0 mm2 str)
EHL34SG1K 3/4 6 - 4 sol (10.0 to
16.0 mm2 str)
Dual-Hole (2 Conductors)
EHL58G1K1K 5/8 6 - 4 sol (10.0 to
16.0 mm2 str)
EGB Series
Various material, coating and confi gurations
– contact ERICO for your specifi c needs.
GEM25A: 25 lb (11.36 kg) bag of GEM
GEM25ABKT: 25 lb (11.36 kg) bucket of GEM
Technical support is available to help estimate the quantity of GEM needed for
any installation – contact ERICO for your specifi c needs.
Part No. Description
CC5A04
Theft deterrent composite cable,
7 strand, 0.330" outside diameter,
250’ reel
CC5A05
Theft deterrent composite cable,
19 strand, 0.334" outside
diameter, 250’ reel
CC5A12
Theft deterrent composite cable,
157 strand, 0.572" outside
diameter, 200’ reel
CCL04A Aluminum composite cable clip for
theft deterrent composite cable
A range of MTO copper-bonded, pre-formed or
coiled steel conductors is available.
www.erico.com 9
Accessories for Electrical Utility Applications
TGC 2/0
VC Series
PIT03
EGP100
EGP100HL
Bronze Series
EK Series RC Series
Tinned Bronze
Series
EGGPC
PIT05
Rebar Clamps
Fence Post Clamps
Transformer Tank and Vice Clamps
Inspection wells
Ground Plate Electrodes
Ground Plates
Split Bolts
Part No. Conductor
Range (AWG) Conductor Range (Metric) Rebar Size (imperial) Rebar Size (Metric)
EK16 8 solid - 2/0 stranded 10 - 70 mm2#3 - #6 8 - 18 mm
EK17 8 solid - 4/0 stranded 10 - 100 mm2#6 - #11 18 - 36 mm
RC70 8 solid - 2/0 stranded 10 - 70 mm2#3 - #6 8 - 18 mm
RC100 8 solid - 4/0 stranded 10 - 100 mm2#6 - #11 18 - 36 mm
Part No. Pipe Size
(Imperial)
Conductor Range
(AWG)
Pipe Size
(Metric)
Conductor Range
(Metric)
FC073 1-1/2” 4 Sol - 2/0 Str 40.0 mm 16.0 mm2 Str - 70.0 mm2 Str
FC074 1-1/2” 2 Sol - 250 MCM Str 40.0 mm 50.0 mm2 Str - 120.0 mm2 Str
FC075 2” 4 Sol - 2/0 Str 50.0 mm 16.0 mm2 Str - 70.0 mm2 Str
FC076 2” 2 Sol - 250 MCM Str 50.0 mm 50.0 mm2 Str - 120.0 mm2 Str
FC078 2-1/2” 4 Sol - 250 MCM Str 65.0 mm 16.0 mm2 Str - 120.0 mm2 Str
FC079 3” 4 Sol - 2/0 Str 80.0 mm 16.0 mm2 Str - 70.0 mm2 Str
FC080 3” 2 Sol - 250 MCM Str 80.0 mm 50.0 mm2 Str - 120.0 mm2 Str
FC082 3-1/2” 4 Sol - 2/0 Str 90.0 mm 16.0 mm2 Str - 120.0 mm2 Str
Part
No.
Conductor Range
(AWG)
Stud Thread
Size
TGC2/0 10 solid -
2/0 stranded 1/2” - 13
CC207 6 solid -
1/0 stranded
VC62 6 solid - 2 stranded
VC220 2 solid - 2/0 stranded
ESB Series
See ERITECH® Grounding Catalog for
complete range of copper or tinned copper
split bolts
Part No. Description
UGP719 Utility ground plate
7.5" X 19.25"
UGP738 Utility ground plate
7.5" X 38.5"
EGGP Galvanized steel ground plate,
without connector
EGGPC Galvanized steel ground plate,
with HDC58R connector
EGP100 Copper utility pole bottom
plate with cable lug
EGP100HL
Copper utility pole bottom
plate with ERITECH®
HAMMERLOCK connector
Part No. Description
PIT05 Polymer inspection well
12” X 12” X 8.5” deep
PIT03 Polymer inspection well
6” X 8.5” X 8.5” deep
T416A Polymer inspection well
14" X 23” X 18" deep
T416B
High density polyethylene
inspection well
10" round X 10" deep
T416C
High density polyethylene
inspection well
14" round X 18" deep
T416D Polymer inspection well
13" X 13” X 12" deep
T416E Polymer inspection well
13" X 13” X 18" deep
T416F Polymer inspection well
13" X 13” X 26" deep
Part No. Description
B1612Q 4-hole, 4/0 concentric
B1613Q 4-hole, 500 concentric
B1622Q 2-hole, 4/0 concentric
B1642Q 4-hole, 4/0 concentric
B1643Q 4-hole, 500 concentric
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10
ERICO provides a high level of application engineering and
design assistance to the users of its products. A dedicated
team within ERICO engineering can solve grounding
application problems. This team carries out modeling of a
lightning protection system using modern software tools
that use complex algorithms to model lightning strikes in a
more accurate way than traditional methods.
ERICO offers a set of drawings of details using
our products that can be used in the customers’
construction documentation. Software is available
for public use that will assist with the selection
of CADWELD® connections and the design of
grounding systems using GEM.
Earth/Ground Test
Equipment
To complete the range of grounding
products, ERICO offers modern ground
testing equipment that is suitable for
performing soil resistivity measurements,
step-and-touch voltage measurements,
ground resistance measurements and
stakeless clamp-on ground testing.
Lightning Protection Modelling Computer Analysis of Substation
Earthing/Grounding
Earth/Ground Testers
Strike
2
1 Coulomb
2 Coulomb
Strike
1
A
3
Coulomb
B
— 1.550 kV
— 2.557 kV
— 3.563 kV
— 4.569 kV
— 5.576 kV
— 6.582 kV
— 7.588 kV
— 8.595 kV
— 9.601 kV
— 10.61 kV
+
Equi-Touch Voltage Plot
Vperm = 1464 V, Mmax(+) = 11.61 kV
Design Assistance
www.erico.com 11
USA, Australia, Asia
The IEEE® earthing/grounding and lightning protection
standards in the U.S. are used quite commonly around
the world, especially in Asia and Australia.
The IEEE 80 Standard for Safety in AC Substation
Grounding is the most common document used to assist
with the design of a system. Many countries have guides
written either by power utilities, industry associations
or standards to complement IEEE standards. The IEEE
80 Standard requires connections that are used in
substations to pass all the tests stipulated in IEEE 837 as
verifi ed by independent reports.
CADWELD® welded connections have been shown
to pass all of the tests sequences in IEEE 837 in
comprehensive tests carried out by independent test labs.
In the same set of experiments, it was demonstrated
that mechanical connectors that are sometimes used in
substation applications do not pass the tests outlined
in Standard IEEE 837.
Other standards that are relevant to grounding and
lightning protection include the IEEE 81-
IEEE Guide for
Measuring Earth Resistivity, Ground Impedance and Earth
Surface Potentials of a Ground System and IEEE Std 998
Guide for Direct Lightning Strike Shielding of Substations.
The UL© SPEC 467 Grounding and Bonding Equipment
provides a comprehensive compliance and testing
method to ensure long and reliable life of an earth/
ground rod.
Europe
Most major power utilities in Europe have their own
internal standards and regulations for the grounding of
substations and the designer should refer to them for
guidance. Additionally, the IEEE 80 Standard (as well as
the standards related to it) is also widely used since it
provides a fully integrated approach to the design of an
effi cient earthing system. The IEC® 60479-1 Standard
contains formula for the calculation of step-and-touch
potentials but does not cover all the resistivity and system
resistance aspects or fault current-related calculations
covered in IEEE 80.
The EN62305-3 Standard regarding lightning protection
of buildings gives directions about earthing/grounding of
lightning protection systems, as well as some simple rules
regarding step-and-touch potentials, which have to be
used with care when applied to power utility installations.
The BSEN50164-2:2002, Requirements for Conductors
and Earth Electrodes, is a standard used as a reference
for testing of ground rods.
Latin America
In Mexico, the utility [COMISIÓN FEDERAL DE
ELECTRICIDAD (CFE)] uses IEEE 80 and IEEE 837 (rev 2002)
standards in its project specifi cations. For ground rods,
the utility also has its own specifi cation, the 56100-16 rev
2008. The rods must be issued by LAPEM (CFE Laboratory)
during routine tests, which verifi es compliance with the
CFE Specifi cation 56100-16.
In regard to lightning protection, Mexico uses the Standard
ANCE NMX-J-549-ANCE-2005 Protection Against Lightning
– Specifi cations, Materials and Methods of Measurement.
The Mexican law also establishes that all government
entities must use the Mexican standards (called Norma
Mexicana or NMX) or the offi cial ones (Norma Ofi cial
Mexicana or the NOM), so ERICO is an active member
of the Mexican standardization committee (Asociacíon
de Normalizacíon y Certifi cacíon A.C. or ANCE) to
participate in the NOM or NMX reviews or development
of new standards.
In the rest of Latin America, the utilities adopt the US
Standard (NFPA®, IEEE, NEMA®, TIA©/EIA©) and write
local standards or local electrical codes based in these.
Frequently, they will make minor modifi cations.
Brazil
Brazil uses international standards, such as IEC, and
for products they base their requirements on European
specifi cations.
The voltage that is used in Brazil is low-voltage 127 V,
medium-voltage distribution 13.8 kV, 25 kV and 36 kV
and high-voltage transmission 138 kV, 230 kV.
Applicable Standards for Design of Earthing/Grounding Systems
E938B-WWEN E1075LT10WWEN 15M0211
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EIA is a copyright of the Electronic Industries Alliance. IEC is a registered trademark of the International Electrotechnical Commission. IEEE is a registered trademark of the Institute of Electrical and Electronics Engineers,
Incorporated. NEMA is a registered trademark of the National Electrical Manufacturers Association. NFPA is a registered trademark of the National Fire Protection Association. TIA is a copyright of the Telecommunications
Industry Association. UL is a registered trademark of Underwriters Laboratories, Inc.
WARNING
ERICO products shall be installed and used only as indicated in ERICO’s product instruction sheets and training materials. Instruction sheets are available at www.erico.com and from your ERICO customer service
representative. Improper installation, misuse, misapplication or other failure to completely follow ERICO’s instructions and warnings may cause product malfunction, property damage, serious bodily injury and death.
WARRANTY
ERICO products are warranted to be free from defects in material and workmanship at the time of shipment. NO OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED (INCLUDING ANY WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE), SHALL EXIST IN CONNECTION WITH THE SALE OR USE OF ANY ERICO PRODUCTS. Claims for errors, shortages, defects or nonconformities ascertainable upon inspection must
be made in writing within 5 days after Buyer’s receipt of products. All other claims must be made in writing to ERICO within 6 months from the date of shipment or transport. Products claimed to be nonconforming or
defective must, upon ERICO’s prior written approval in accordance with its standard terms and procedures governing returns, promptly be returned to ERICO for inspection. Claims not made as provided above and
within the applicable time period will be barred. ERICO shall in no event be responsible if the products have not been stored or used in accordance with its specifi cations and recommended procedures. ERICO will,
at its option, either repair or replace nonconforming or defective products for which it is responsible or return the purchase price to the Buyer. THE FOREGOING STATES BUYER’S EXCLUSIVE REMEDY FOR ANY BREACH
OF ERICO WARRANTY AND FOR ANY CLAIM, WHETHER SOUNDING IN CONTRACT, TORT OR NEGLIGENCE, FOR LOSS OR INJURY CAUSED BY THE SALE OR USE OF ANY PRODUCT.
LIMITATION OF LIABILITY
ERICO excludes all liability except such liability that is directly attributable to the willful or gross negligence of ERICO’s employees. Should ERICO be held liable its liability shall in no event exceed the total purchase price
under the contract. ERICO SHALL IN NO EVENT BE RESPONSIBLE FOR ANY LOSS OF BUSINESS OR PROFITS, DOWNTIME OR DELAY, LABOR, REPAIR OR MATERIAL COSTS OR ANY SIMILAR OR DISSIMILAR CONSEQUENTIAL
LOSS OR DAMAGE INCURRED BY BUYER.
Copyright ©2010, 2011 ERICO International Corporation. All rights reserved.
CADDY, CADWELD, CRITEC, ERICO, ERIFLEX, ERITECH, and LENTON are registered trademarks of ERICO International Corporation.
www.erico.com
AUSTRALIA
Phone 1-800-263-508
Fax 1-800-423-091
NORWAY
Phone 800-100-73
Fax 800-100-66
HUNGARY
Phone 06-800-16538
Fax +39-0244-386-107
CHINA
Phone +86-21-3430-4878
Fax +86-21-5831-8177
SWITZERLAND
Phone 0800-55-86-97
Fax 0800-55-96-15
BELGIUM
Phone 0800-757-48
Fax 0800-757-60
POLAND
Phone +48-71-349-04-60
Fax +48-71-349-04-61
INDONESIA
Phone +62-21-575-0941
Fax +62-21-575-0942
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Phone 808-89-372
Fax 808-89-373
THAILAND
Phone +66-2-267-5776
Fax +66-2-636-6988
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Fax +55-11-3621-4066
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Fax +65-6-268-1389
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Fax 800-873-935
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Phone 0-800-901-793
Fax 0-800-902-024
UNITED ARAB
EMIRATES
Phone +971-4-881-7250
Fax +971-4-881-7270
CANADA
Phone +1-800-677-9089
Fax +1-800-677-8131
SPAIN
Phone 900-993-154
Fax 900-807-333
MEXICO
Phone +52-55-5260-5991
Fax +52-55-5260-3310
GERMANY
Phone 0-800-189-0272
Fax 0-800-189-0274
UNITED KINGDOM
Phone 0808-2344-670
Fax 0808-2344-676
CHILE
Phone +56-2-370-2908
Fax +56-2-369-5657
SWEDEN
Phone 020-790-908
Fax 020-798-964
NETHERLANDS
Phone 0800-0200-135
Fax 0800-0200-136
HONG KONG
Phone +852-2764-8808
Fax +852-2764-4486
UNITED STATES
Phone 1-800-753-9221
Fax +1-440-248-0723
