402 Interviews Rev 2 28 18
User Manual: Pdf 402-Interviews-rev-2-28-18
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- D. The individual interviewed may be any responsible member of the household or an authorized representative. The local department must inform the household that the household will be held liable for any overissuance resulting from erroneous informat...
- E. The interview normally takes place on the telephone or in the local department or other certification site but may be at another mutually acceptable location, including the household’s residence. (See Section 402.3 for home visit requirements.)
- F. The site of the interview must be arranged to preserve the privacy and confidentiality of the interview.
- A. The face-to-face interview may be conducted at the household’s home if it is the reasonable accommodation that best meets a customer’s needs.
- B. The date and time of the home visit must be scheduled in advance with the household. This can be done either by telephone or letter.
- E. Be sure to narrate the case file to document when a household was granted a waiver of the face-to-face interview because of a hardship situation.
- F. The waiver of the face-to-face interview must not affect the length of the certification period assigned.
- G. The waiver of the face-to-face interview does not exempt the household from verification requirements.
- The purpose of the interview is to acquaint the household with certain aspects of the Food Supplement Program (FSP) and to help the case manager determine the household’s eligibility.
- NOTE: The language in 402.5 (6) above appears on the CARES system-generated Eligibility Determination Document (EDD) and the Rights and Responsibilities Form (9707).