Candidate Instructions
User Manual: Pdf
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WEB BASED EXAM CANDIDATE INSTRUCTIONS A step by step guide on how to log in to start an exam session This document should be given to each candidate on the exam day Step 1: Go to the Passport WEB ATES website • • • • • • Launch the web browser and go to https://webates.peoplecert.org Passport WEB ATES requires Internet Explorer 8.0 (or later) or Mozilla Firefox 2 (or later). The screen resolution should be set to 1024x768 or higher. The Web Browser zoom should be set up at 100%. Java script must be enabled. In case of non compatibility please inform your Proctor (Invigilator). Step 2: Log in • • • Enter your Candidate Number and Examination PΙΝ, as provided by your Proctor (Invigilator). Click Log in. In case of an error the following messages will appear: Recommended Action • Login Failure. Invalid username or password. o After 3 consecutive failed attempts to enter the Examination PIN, an Image Code will appear. o To successfully Log in enter your Candidate Number and Examination PΙΝ and the Image Code. • Please check that you have correctly typed your Candidate Number and Examination PΙΝ. • Login Failure. Invalid human code. • • Login Failure. This exam is scheduled for a different time. • • Login Failure. This exam is cancelled. • • Login Failure. This exam is already finished. • Please check that you have correctly typed the image code. You try to register for an exam too early or too late. Please contact your Proctor (Invigilator). The exam you are trying to register for is cancelled. Please contact your Proctor (Invigilator). The exam you are trying to register for has been completed. • Login Failure. Communication Error. Contact support. • © 2011-2018 PeopleCert | All rights reserved Process: Conduct of Examinations | ID No: ECS_WI_22ver07.6 / 04.01.18 The login process cannot continue. Please contact the PeopleCert Customer Support team. Page 1 of 3 Step 3: Verify your details • After logging in, you need to confirm your personal details. If any of the information is incorrect, please inform your Proctor (Invigilator). • Click Next to continue. Step 4: Sign the Non-Disclosure Agreement • • Click Next to accept the terms and General Terms of Use of the Non-Disclosure Agreement that appears during this step. Click End Exam if you do not accept the terms and want to end the exam. A confirmation message will appear and you need to click Yes if you want to cancel the request and continue to the exam or No if you want to end the session. Step 5: Start the exam • Read the information carefully before you start the exam. • If you are taking an ITIL Intermediate or a PRINCE2/MSP/M_o_R/MoP/MoV/P3O Practitioner exam you may download the exam scenarios by clicking on the “Print Scenarios” button. You also have the option to open the scenario in a new window by clicking on the “Open scenario in window” button. • • If you are taking a Lean Six Sigma exam you may download the help file by clicking on the “Print the examination reference” button. Please note that Acrobat reader is required in order to view the PDF file. Click Next. Step 6: Answer questions • The menu on the left shows all the question numbers (2). You can move from one question to the next by clicking on the question number. The question button you are currently working on becomes highlighted. • If you are taking a Lean Six Sigma exam, you have the option to use the WEB ATES’ calculator. • To return to a question, you can flag it, by checking the button next to the question number on the left menu. To unflag it, unclick the button. © 2011-2018 PeopleCert | All rights reserved Process: Conduct of Examinations | ID No: ECS_WI_22ver07.6 / 04.01.18 Page 2 of 3 • • • You can flag more than one question. To answer a question, click on the square of the answer you want (1). You can change your answer by clicking on a different option. You may review a question as many times as you want. A pop up message will remind you that time is running up! Step 7: Finish the exam • When you have completed your exam, click End exam on the right menu (3). Your answers are automatically submitted and no changes can be made. Questions that have not been answered are marked as incorrect. If there are any unanswered questions you will be notified by a pop-up message. • You will need to confirm that you want to end the exam. Step 8: Satisfaction Survey • When you finish your exam, you are prompted to complete a short Satisfaction survey of 5 questions, which you can either complete, providing us with feedback on your exam experience, or skip and proceed to your results. Step 9: Exam results • When you submit the survey, the Exam Results Report is shown. Please note that the results are provisional and subject to verification by PeopleCert. • Click the Print Report button to print the report. • Click the Export button to save the results html page. • The exam session is now completed and you may close the web browser. • Please note that the Exam Results Report is available for 24 hours after the exam has finished (login to the system using the credentials: Candidate Number and Examination PIN, as provided by your Proctor (Invigilator). © 2011-2018 PeopleCert | All rights reserved Process: Conduct of Examinations | ID No: ECS_WI_22ver07.6 / 04.01.18 Page 3 of 3
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