Form RMA Request SGS
2017-07-10
: Pdf Form Rma Request Sgs Form_RMA_Request_SGS s page s
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Page Count: 2
RMA@sunlightsupply.com Phone (888) 582-2762 Fax (360) 992-7785
Store Contact Information
Date
Employee Contact Name
Store Name
Phone Number
Fax Number
Store Email
Ship from Address
Check if shipping from your customer
Customer Name
Street
Unit
City
Province & Postal Code
Customer Email
Product # Description Qty Serial # Problem with product Return Code
An RMA conrmation will be sent to you and MUST be used as the Packing Slip
when product is returned (Do not use this form as a packing slip)
Have you veried all products are under Warranty? Yes No
Have you tested all products? Yes No
I have reviewed and understand additional guidelines on page two. Yes No
Can we ship repaired items with your next order? Yes No
An RMA will be sent to you via email or fax Page 1 of 2 Product MAY NOT be returned without a RMA conrmation
See codes on page 2
All elds on
form MUST
be lled out
completely.
RMA REQUEST FORM PAGE 1
(If you do not receive a RMA number within 24 to 48 hours please call the RMA Hot Line.)
Need pallet pick up Date pallet will be ready by: _________
Li gate needed Weight: _________
Store hours: ____________________________________
Do Need UPS Ground labels.
Number of boxes: ________
This box must
be complete
Fax #/Email address to send to:
__________________________
We are now using prepaid, UPS ground labels for warranty returns. These will be either emailed or faxed to you.
NOTE: Freight will only be covered for defective and in warranty products.
RMA REQUEST FORM PAGE 2
Product # Description Qty Serial # Problem with product Return Code
Notes:
An RMA will be sent to you via email or fax Page 2 of 2 Do not ship return without a RMA conrmation
• Product returned without RMA approval or not sold by us will be refused and shipping charges and administrative fees applied.
• All Sunlight Supply brand reectors, Titan Controllers, EcoPlus Chillers, Ideal-Air products and Sun System Ballasts except Electronic
Ballasts will be handled as a repair. Most other distributed items that Sunlight authorizes to be returned will be credited if deemed
defective and is within warranty period.
• If product is returned for Warranty Repair and is out of Warranty or is in Warranty but found to be working, shipping charges will
be applied. Repairs are $60/hour labor, plus parts when not in warranty.
• Product should be returned in original packaging or equivalent. Damage due to poor packaging may void the warranty and will
be the customers’ responsibility.
• Warranty will be void if factory serial # has been tampered with or removed.
• Distributed products should never be returned without prior approval.
• Return products for credit are subject to a minimum 20% restocking fee.
• Our proprietary product warranties apply to US and Canadian customers only. In some cases, customer will be responsible for
inbound freight.
• All elds are required. Please be as complete as possible when describing the problem, use extra lines if needed.
• Payment terms on your account will be applied to all credits.
RETURN CODES
Return for Warranty Repair 0
Return defective for credit 1
Return to stock for credit 2
We appreciate your business! Thank You!
