Hawthorne Gardening RMA Request

2018-08-14

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RMA REQUEST FORM PAGE 1

(If you do not receive a RMA number within 24 to 48 hours please call the RMA Hot Line.)

Phone (888) 582-2762

Store Contact Information
Date
Employee Contact Name
Store Name
Phone Number
Fax Number
Store Email

Ship from Address
 Check if shipping from your customer
Customer Name
Street
Unit
City
State & Zip Code
Customer Email

An RMA confirmation will be sent to you and MUST be used as the Packing Slip
when product is returned (Do not use this form as a packing slip)
Have you verified all products are under Warranty?
Have you tested all products?
I have reviewed and understand additional guidelines on page two.
Can we ship repaired items with your next order?

o Yes
o Yes
o Yes
o Yes

o No
o No
o No
o No

Description

An RMA will be sent to you via email or fax

Qty

Serial #

 Do Need UPS Ground labels.
Number of boxes: ________

Problem with product

Page 1 of 2

All fields on
form MUST
be filled out
completely.
This box must
be complete

 Need pallet pick up
Date pallet will be ready by: _________
 Lift gate needed
Weight: _________
Store hours: ____________________________________

We are now using prepaid, UPS ground labels for warranty returns. These will be either emailed or faxed to you.
NOTE: Freight will only be covered for defective and in warranty products.
Product #

Fax (360) 992-7785

Fax #/Email address to send to:
__________________________

See codes on page 2

Return Code

Product MAY NOT be returned without an RMA confirmation

RMA REQUEST FORM PAGE 2
Product #

Description

Qty

Serial #

Problem with product

Return Code

Notes:

• Product returned without RMA approval or not sold by us will be refused and shipping charges and administrative fees applied.
• All Sun System brand reflectors, Titan Controllers, EcoPlus Chillers, Ideal-Air products and Sun System Ballasts except Electronic
Ballasts will be handled as a repair. Most other distributed items that Hawthorne authorizes to be returned will be credited if
deemed defective and is within warranty period.
• If product is returned for Warranty Repair and is out of Warranty or is in Warranty but found to be working, shipping charges will
be applied. Repairs are $60/hour labor, plus parts when not in warranty.
• Product should be returned in original packaging or equivalent. Damage due to poor packaging may void the warranty and will
be the customers’ responsibility.
• Warranty will be void if factory serial # has been tampered with or removed.
• Distributed products should never be returned without prior approval.
• Return products for credit are subject to a minimum 20% restocking fee.
• Our proprietary product warranties apply to US and Canadian customers only. In some cases, customer will be responsible for
inbound freight.
• All fields are required. Please be as complete as possible when describing the problem, use extra lines if needed.
• Payment terms on your account will be applied to all credits.

RETURN CODES
Return for Warranty Repair

0

Return defective for credit

1

Return to stock for credit

2

We appreciate your business! Thank You!
An RMA will be sent to you via email or fax

Page 2 of 2

Do not ship return without an RMA confirmation
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