MEUS ProgramGuide Program Guide
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SAMPLE
Dealer Service Agreement
Service Rates / Allowance Schedule
Mitsubishu Extended Warranty
Program Guide
Normal Call Rate (Includes Diagnostics and first 30 minutes at the job site)
56$
Normal Hourly Rate/ Registered Warranty Rate
$90 / $125 / $150
Refrigerant Reclamation Fee (if reclaim is necessary)
$55
Electrical Job Hours
Allowed Refrigerant Job Hours
Allowed
Mechanical/General Job Hours
Allowed
- 2x hourly rate allowed on commercial
- Secondary drain pan is not covered
compressor and coil repairs.
- Secondary compressor replacement on
residential systems allow for additional 30
minutes
Refrigerant allowance per pound -
$7.50 (410-a) $15.00 (R-22)
PART COST
Sum of total parts Allowance
$0.01 - $9.99 $5.00
$10.00 - $24.99 $15.00
$25.00 - $49.99 $20.00
$50.00 - $74.99 $25.00
$75.00 - $99.99 $30.00
$100.00 - $124.99
$125.00 - $149.99
$35.00
$40.00
$150.00 + $45.00
EXCLUDES COILS
CAPACITOR/CIRCUIT BOARD
HEATER ELEMENT
CRANK HEATER
FAN SWITCH/ CONTROL
FUSE BLOCK
MOTOR (COND FAN / BLOWER)
HR BOX SOLENOID
TRANSFORMER
THERMOSTAT (WIRED ONLY)
DRAIN PAN - PRIMARY ONLY
FAN / BLOWER
LOUVER
LOUVER MOTOR
MOTOR MOUNT
MISC.
1
1
1
1
1
1
1
1
1
COMPRESSOR
ACCUMULATOR
COIL
EXPANSION VALVE
HEADER / DIST.
METERING DEVICE
REVERSING VALVE
PRESSURE SWITCH
RECEIVER
4
3
3
3
3
3
3
2
2
PRESSURE SWITCH
RECEIVER
INTERNAL REF. TUBING
SERVICE VALVE
2
2
1
1
.5
1
1
1
1. Authorized Service Contractor/Rep, upon request, will perform service and
repair work on HVAC equipment for Premium Protecon Plan Program
(hereby noted as JB&A PPP) agreement holders when agreement holders have
a valid claim. The Authorized Service Contractor/Rep agrees to charge the
manufacturer for labor and parts whenever they are covered under the
manufacturer’s warranty. JB&A PPP will not begin labor payment before the
91st day of receipt of the applicable executed agreement. It is very important
for you to know if the consumer’s agreement covers both part(s) and labor or
if it covers only the part(s) or only the labor. If only one part(s) or labor is
covered, it will be clearly stated on the consumer’s agreement. These
service contracts only cover mechanical and electrical failure.
2. Authorized Service Contractor/Rep must agree to perform the needed
service and to repair the unit as efficiently and reasonably as possible. Service
shops must give a minimum 90 days guarantee on labor and honor the
standard manufacturer’s warranty on parts they install. No claims for service
parts or labor are paid unl aer the manufacturer’s warranty has been
completed.
3. Authorized Service Contractor/Rep must not make any repair pursuant to an
agreement without first checking the warranty date and terms of coverage.
Prior authorizaon tracking number generaon is required for the following
repairs or replacement: Compressor, Heat Exchanger, ECM Variable Speed
(VFD Inverter type) Motor, Coil or any repair that exceeds $600. Only
items covered by the warranty are subject for payment.
4. JB&A PPP requires that the following must be included on all claims and
supporng documents.
a. Service company name, complete address, phone number and email
address.
b. Customer’s name, complete address, phone number and email address.
c. Extended warranty service contract number, type and length of agreement.
d. Type of unit covered (such as condensing unit, air handler, compressor, etc,)
and size of unit.
e. Product manufacturer, model number and serial number.
f. Date unit was purchased.
g. Date of service.
h. Nature of problem (diagnosis and date of diagnosis).
i. Type of service performed and details of the repair.
j. List of part numbers used (even if sll under manufacturer’s warranty).
k. Itemized list of charges.
l. Copy of distributor’s invoice on all parts.
m. Customer’s and service technician’s signature on all service/repair ckets
must be kept on file by the Contractor/Rep and made available to JB&A PPP
on request.
n. Claims must be legible.
o. A copy of the signed service cket, work order must be submied including
technician’s arrival and departure me.
5. If any of the informaon outlined in Secon 4 is missing, then the claim
shall be returned for addional informaon. ZERO TOLERANCE for altering
original documentaon.
6. Parts invoice must accompany all claims, including claims against labor only
agreements. ZERO TOLERANCE for altering original documentaon.
7. “No problem found” calls are not covered-no reimbursement. This includes
reseng of tripped safety switches. The consumer pays for such calls.
8. JB&A PPP agreements do not provide for two men per truck labor rates on
residenal products. Two men on COMMERCIAL roof mount and large ground
mount units are covered for
compressor and coil replacement only. Crane fee not to exceed $250 on roof
mounted units for commercial compressor and coil replacements
9. JB&A PPP agrees to pay labor and/or parts and/or Parts Allowance per the
programs reimbursement schedule Parts may be requested to be returned to
JB&A PPP for evaluaon. Labor rate
is listed and approved as shown on-line in the JB&A PPP Applicaon.
10. All service work must be done during normal working hours. No extra
charges for aer hours, weekend and holiday overme are allowed. Standard
day rates will be paid.
11. The agreement becomes effecve on the 91st day from receipt of the
agreement from JB&A PPP. No claims will be paid for work done to any and all
pre-exisng condions that occur prior to the effecve date of this contract. If
an Agreement's coverage is changed, there will be a 45 day waing period,
during which a claim cannot be filed.
12. Authorized Service Contractor/Rep agrees JB&A PPP may verify, if they
desire, directly with the customer or holder of the agreement, work
performed for which the claim has been filed. Random audits will be
performed. The Contractor/Rep Service Agreements for Contractor/Reps who
submit fraudulent claims or experience excessive claims will be automacally
terminated and their customer list reassigned to another authorized
contractor.
13. JB&A PPP will pay Authorized Service Contractor/Rep $1.00 per mile up to
30 miles outside the Servicer’s normal trade area, defined as outside a 30 mile
radius of the Servicer’s shop or office.
14. Claims must be submied within thirty (30) days of service. Any missing
supporng documents must be submied within 30 days of date of
submission. Incomplete claims will not be considered and will be denied.
Denied claims can be revisited within 30 days of claim denial on a case by case
basis.
15. JB&A PPP reserves the right to assign agreements to other registered
service Contractor/Reps(s) if any of the following condions are met: (a)
service Contractor/Rep fails to promptly and competently perform service
work when requested to do so by JB&A PPP or the consumer, (b) service
Contractor/Rep ceases to operate as a business, or (c) Contractor/Rep
requests such assignment.
16. This agreement may be terminated by either party at any me.
17. In the event of any grounds default by Authorized Service Contractor/Rep
or other grounds for terminaon, JB&A PPP shall provide wrien noce to
Authorized Service Contractor/Rep and request them to cure the default. If,
within three working days of noce, the Authorized Service Contractor/Rep
has not cured such default or provided JB&A PPP with adequate assurances
that the default will be cured, then JB&A PPP reserves the right to assign the
agreements(s) to another registered service Contractor/Rep. In the event of
such assignment or terminaon, JB&A PPP shall not be liable to the
Authorized Service Contractor/Rep for any damages arising out of said
assignment or terminaon, including but not limited to lost profits or
revenues.
18. It is understood and agreed that the Authorized Service Contractor/Rep
shall carry a minimum of $1,000,000.00 Comprehensive General Liability
Insurance, and shall provide evidence of such insurance upon request.
19. EXCLUDING APPROVED FACTORY APPLIED PROTECTIVE COATINGS neither
contractor nor affiliate will offer JB&A PPP on equipment located within 1
miles of salt-water coastal environment, UNLESS JBA SEACOAST COVERAGE IS
PURCHASED. JB&A PPP is not eligible for equipment installed in corrosive
atmosphere where chemicals or aerosols are present.
20. Capacitors replaced during maintenance calls are not covered.
SAMPLE
SAMPLE
maintenance agreement. Proof of annual maintenance may be required.
Terms and Conditions
1. Service Agreement Provider/ Obligor):
The Service Agreement Provider/Obligor under this Service Agreement is
Dealers Alliance Corporaon, 240 N. Fih Street, Suite 350, Columbus, OH
43215, except in Florida - the Obligor is Dealers Assurance Company located at
240 N. Fih Street, Suite 350, Columbus, OH 43215 (Florida License # 02977)
and in New Jersey and New York - the Obligor is Dealers Administrave
Services, 240 N. Fih Street, Suite 350, Columbus, OH 43215.
2. Definions: “We”, “Us” and “Our” shall mean the obligor. In Florida “We”,
“Us” and “Our” shall mean Dealers Assurance Company. “You” or “Your” shall
mean the consumer or purchaser of the product(s) covered by this Service
Agreement. Service Agreement (“Agreement”) shall mean this document
together with Your original purchase receipt. “Administrator” shall mean
Administarr LP, DBA: Administar, Located at 8600 Freeport Parkway Suite
410B, Irving, TX 75063. For claims or informaon about this Agreement,
please call the Program Administrator (855) 542-3646. There is no deducble
under this Service Agreement.
3. WHAT IS COVERED: In consideraon of payment of the Service Agreement
price, this Service Agreement provides for either the repair or replacement of
the covered product(s) as described subject to the terms and condions
below. This Agreement does not cover repair or replacement of the product
for any of the causes or provide coverage for any losses set forth in the secon
below entled WHAT IS NOT COVERED. The covered product (or products)
under this Service Agreement are set forth on page 1 of this Service
Agreement. In the event of any conflict between this Secon 3 and the
descripon on page 1, the descripon on page 1 shall control.
a) Repair Protecon: If Your product is eligible for repair protecon this
Agreement provides, at our discreon, for the repair or replacement of Your
product to its standard operang condion provided the product, during
normal usage, fails to perform its intended funcons due to normal wear and
tear; mechanical or electrical failure; or a defect in either materials or
workmanship. Parts used to repair or replace the covered product may be
new, used, refurbished or non-original manufacturer’s parts that perform to
factory specificaons of the product;
b) No Lemon Guarantee: This Agreement provides that following the
expiraon of the manufacturer’s warranty term and aer three service repairs
have been completed for the same problem, on an individual product that
requires a fourth repair, as determined by Us, We reserve the right to replace
the product with one of like kind and quality not to exceed the original
purchase price of the product. This clause will be exercised at our sole
discreon;
c) Generator(s): All internally installed parts supplied by the manufacturer;
d) Condensing Unit(s): All internally installed parts supplied by the
manufacturer. Evaporator coils, condenser coils, and metering devices are
covered against leaks as received from the manufacturer. The Agreement will
not pay for changeover from CFC to non- CFC refrigerant or oil changes on
commercial compressors;
e) Evaporator Coil: A new evaporator coil is covered when sold as a part of a
complete system;
f) Compressor: All internal funconing parts supplied by the manufacturer;
g) Electric Furnaces and Air Handlers: All internal funconing parts including
heat modules and controls supplied by the manufacturer;
h) Gas Furnace: All internal funconing parts supplied by the manufacturer;
i) Water Heater: All internal funconing parts supplied by the manufacturer.
Excludes any repair due to calcium build-up;
j) Boiler(s): Coverage applies to internal parts as installed by the original
manufacturer, addional external pumps excluded;
k) Heat Pump: Coverage applies to internal parts as installed by the original
manufacturer. Excludes exterior components (i.e. drain lines, disconnect
breakers, external pumps) or any failure, leakage, or design problem
associated with closed loop applicaon or open discharge piping;
l) Refrigerant Leaks: Covers repair of the leak and replacement refrigerant
charge as a result of leaks internal of the unit. Refrigerant is covered only
when a leak has been permanently repaired and/ or a compressor or coil
replaced.
4. Maintenance Requirement: You must maintain the equipment in
accordance with the service requirements set forth by the manufacturer to
keep Your Service Agreement in force. Evidence of proper service, when
required by Administrator, must be submied in the event of a claim. Failure
to maintain the product in accordance with the manufacturers instrucons
may result in denial of coverage under this Agreement.
5. Claim Submission: Upon inspecon and diagnosis, if it is determined that
the failure is covered by this Agreement, the service agent should repair the
failure and proceed per the program guidelines and submit the claim along
with proper documentaon. You must sign all service invoices upon
compleon of the repair.
a) Hours Of Service: Repair service and service calls will be made during
normal working hours of the service dealer. We do not cover overme rates.
6. Terms: This Service Agreement shall commence upon the date of
Agreement purchase. The product manufacturer has primary responsibility for
replacement or repair of the covered product during the manufacturer’s
warranty period. Claims will not be accepted before the standard waing
period expires. See Service Agreement for "Coverage Start Date.”
7. Limit of Liability: The total amount that We will pay for repairs made in
connecon with all claims that You make pursuant to this Service Agreement
shall not exceed the purchase price of the product less taxes, or our limit of
liability table [Aachment: Limit of Liability], whichever is less.
In the event that We make payments for repairs, which in the aggregate, are
equal to the product Purchase Price, or We replace the product with a new,
rebuilt or refurbished product of equal or similar features and funconality,
We will have no further obligaons under this Service Agreement. For more
details on Limit of Liability, please visit
www.jbandassociates.biz/lol.
8. To Obtain Service:If the covered product requires service, call the service
contractor noted on the front page of Your Service Agreement. You must
provide the Agreement number and explain the problem. They will aempt to
resolve the problem you are experiencing over the telephone. If the service
agent cannot resolve the problem they will schedule a service call with you.
We reserve the right to inspect the product from me to me. Service will be
provided during normal business hours and in the USA only.
9. Purchaser Records: You may be required to provide proof of purchase as a
condion for receiving service under the Agreement. Your original purchase
receipt and this Agreement should be kept in a safe place.
10. WHAT IS NOT COVERED:
a) Any equipment located outside the United States of America;
b) Equipment sold without a manufacturer’s warranty;
c) Refurbished products;
d) Repair or replacement necessitated by loss or damage resulng from any
cause other than normal use and operaon of the product in accordance with
the manufacturer’s specificaons and owner’s manual. This includes, but is
not limited to, the, operator negligence, misuse, abuse, improper
electrical/power supply, spikes, and surges, incorrect wiring, non-connected/
loose wires, field installed wiring, exposure to natural disasters (such as
tornados, hurricanes, floods, earthquakes);
e) Unauthorized repairs, repairs due to improper installaon and/or improper
applicaon, leaks caused from non-factory welds;
f) Cosmec damage to case or cabinetry or other non-operang parts or
components including corrosion or oxidaon;
g) Lack of manufacturer specified maintenance, improper equipment
modificaons, vandalism, animal or insect infestaon, rust, dust, corrosion,
defecve baeries, baery leakage, acts of nature, or any other peril
originang from outside the product;
h) Any and all pre-exisng condions that occur prior to the effecve date of
this Agreement;
i) Service necessary because of improper storage, improper venlaon,
reconfiguraon of equipment, use or movement of the equipment,including
the failure to place the equipment in an area that complies with the
manufacturer’s published space or environmental requirements;
j) Any ulizaon of equipment that is inconsistent with either the design of
the equipment or the way the manufacturer intended the equipment to be
used;
k) Failures of products caused by any installaon that prevents normal service;
l) Any and all cases in which the manufacturer of the equipment would not
honor any warranty regarding the equipment;
m) Failure to use reasonable means to protect Your product from further
damage aer a failure occurs;
n) Product(s) with removed or altered serial number;
o) Service recommended (for convenience) by a repair facility not necessitated
by mechanical or electrical breakdown even when components are operang
outside manufacturers specificaons but sll providing proper heang and
cooling;
p) Any repair that is a result of in-warranty parts not provided or shipped by
the manufacturer; damage or equipment failure which is covered by
manufacturer’s warranty, manufacturer’s recall, or factory bullens (regardless
of whether or not the manufacturer is doing business as an ongoing
enterprise);
q) Systems or component(s) that are covered by a manufacturer’s warranty,
insurance or another service contract;
r) Consequenal damages or delay in rendering service under this Agreement
or loss of use during the period that the product is at the repair center or
otherwise awaing parts;
s) Service required as a result of any alteraon of the equipment or repairs
made by anyone other than the authorized service provider, its agents,
distributors, contractors or licensees or the use of supplies other than those
recommended by the manufacturer;
t) Charges related to “No problem found” diagnosis or preventave
maintenance performed without mechanical breakdown or electrical failure.
Non-failure problems, including but not limited to; noises, squeaks,
unbalanced fan blades, ghtening of fings, reseng switches, etc.
Intermient issues are not product failures;
u) Standard Programmable and digital thermostats are covered with a
complete split or package system if listed on the first page of this Contract.
Addional coverage required for thermostats when OEM coverage is less than
the term of the system agreement and when the thermostat cost is > $125
wholesale cost. Humidistats, combinaon, zone controllers, and variable
speed motor (ECM) controllers for zone or humidity control are not covered
with a system and require addional separate
agreement purchase;
v) Services made mandatory by changes in Federal, State or local regulaons;
w) Clogged drain line, electrodes, nozzles or gaskets, are considered
maintenance and are not covered. Exterior disconnect box and high voltage
wiring;
x) Thermostat calibraon and/or soware updates, incorrect wiring and dead
baeries;
y) Appearance features, aesthecs, paint and cabinet parts, knobs and
buons, roune maintenance, periodic cleaning, and customer educaon;
z) Consequenal damage caused by rust, oxidaon corrosion, water, freezing,
fire, lightning, general environmental condions, insect or rodent infestaon,
vandalism, or other acts of nature;
aa) Special tooling, blocks, tackle, dollies, and scaffolding;
ab) Filters, duct work, vents, external fuses, external line sets, belts,
connectors, piping, high or low voltage lines external of the equipment;
ac) Premium service cost over normal service charges. Items located outside
the installed unit’s cabinet;
ad) Shipping, handling, and refrigerant disposal fees are not covered and are
the responsibility of the owner;
ae) Failures due to incorrect refrigerants, improperly matched condensing
units and evaporator coils, or metering devices;
af) Dirty Sock Syndrome or odors;
ag) Automac transfer switches above 400 amps and/or 3 phase, are excluded
from coverage;
ah) Portable generators are excluded from coverage. Repairs performed by
unauthorized Service Agents. Generators used as rental or trailer mounted
applicaons;
ai) Generators used for prime power where ulity power does or does not
normally exist. Cost of normal maintenance (i.e. tune-ups and associated
parts), adjustments, loose/leaking clamps, installaon, and start-up;
aj) Steel enclosures that are rusng due to improper installaon, and/or
locaon in a harsh or saltwater environment; or scratched where integrity of
paint applied is compromised;
ak) Failures resulng from exposure to corrosive environments, unless
seacoast coverage is purchased. Corrosion caused by atmospheric
environments contaminated by aerosols;
al) Failures caused by any contaminated fuels, oils, coolants or lack of proper
fluid amounts;
am) Baeries, fuses, belts, spark plugs and all engine fluids;
an) Transportaon deemed abnormal;
ao) Equipment that has been moved from original address such as mobile
homes, etc;
ap) Field installed accessories including but not limited to: float switch,
secondary drain pan, baffle, drip eliminator, start kit, surge protector,
condensate pump, wireless accessories, etc.)
aq) Refrigerant used during diagnosc leak checks, or for temporary
heang/cooling
11. Renewal: This Service Agreement may at Our discreon be renewed at the
expiraon of its term. When We offer to renew the Service Agreement, the
renewal price quoted will reflect the age of the product and the prevailing
service cost at the me of the renewal.
12. Transferability: This Agreement may be assigned or transferred at no
charge to subsequent owners if the maintenance required has been
performed. This can be done only if the original Service Agreement holder
sends noce to the dealer and calls the Program Administrator toll-free at
855-742-5522 within one hundred and eighty (180) days of a change in
ownership, the name and address of the new purchaser along with a copy of
the original Service Agreement. In the event of a transfer of registered
equipment due to manufacturer/dealer replacement, the original start-up
date will remain in effect for the duraon of the Agreement
13. Cancellaon: You may cancel this Agreement at any me. To arrange for
cancellaon of this Agreement call Administrator toll-free at 855-742-5522. If
You cancel within the first thirty (30) days aer purchasing this Agreement You
will receive a full refund, less any claims paid or pending.
If You cancel aer thirty (30) days following Your purchase of this Agreement,
You will receive a pro rata refund based on the me remaining on Your
Agreement, less any claims paid or pending, subject to an administrave fee of
$10.00 or 10% of the Agreement purchase price, whichever is less.
Administrator or We may only cancel this Agreement for the following
reasons: nonpayment of the Agreement price, fraud or material
misrepresentaon. If We cancel this Agreement, Administrator will provide
You with wrien noce of cancellaon lisng the reason for such cancellaon
not later than fieen (15) days before the effecve date of terminaon, and
will refund Your payment in full, less any claims paid or pending.
14. Insured Agreement: This is not an insurance policy. However, We have obtained an
insurance policy to insure Our performance under this Service Agreement. In the event We
cease to operate, become bankrupt, or fail to pay any claim or fail to replace the Product
covered under this Service Agreement within one hundred and eighty (180) days aer the
Product has been returned or, in the event that You cancel this Service Agreement, and We fail
to refund the unearned poron of the Service Agreement price, You are entled to make a
direct claim against the insurer, Dealers Assurance Company, 240 N. Fih Street, Suite 350,
Columbus, OH 43215, 800-282-8913.
15. SUBROGATION: In the event that coverage is provided under this Agreement, We shall
be subrogated to all the rights You have to recover against any person or organizaon arising
out of any defect which is the subject of a voluntary or mandatory recall campaign, as well as
out of any order, judgment, consent decree, or other selement, and You shall execute and
deliver instruments and papers and do whatever is necessary to secure such rights. You shall
do nothing to prejudice those rights. Further, all amounts recovered by You for which You have
received benefits under this Agreement shall belong to, and be paid to JB & Associates, up to
the amount of benefits paid under this Agreement. We shall recover only the excess aer You
are fully compensated for Your loss.
ENTIRE CONTRACT: This Service Agreement together with Your Purchase Receipt sets forth
the enre contract between the pares and no representaon, promise or condion not
contained herein shall modify.
SPECIAL STATE DISCLOSURES
Regulaon of service plans may vary widely from state to state. Any provision within this
service agreement plan (“Service Agreement”) which conflicts with the laws of the state
where You live shall automacally be considered to be modified in conformity with applicable
state laws and regulaons as set forth below. The following state specific requirements apply
if Your Service Agreement was purchased in one of the following states and supersede any
other provision of Your Service Agreement terms and condions to the contrary.
