RptMembershipApplicationInstructions Membership Application Instructions
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1201 S Orlando Avenue, Suite 205, Winter Park, FL 32789
Tel: (407) 900-7572 Fax: 407-228-1835
Email: Info@ITNOrlando.org
© Copyright 2017 ITNAmerica ® . All Rights Reserved
Page 1 of 4
Thank you for your interest in the Independent Transportation Network® (ITN), a non-profit
service offering the independence, comfort, and convenience of the private automobile,
without relying on public subsidy or taxpayer dollars. ITN® provides transportation for
adults over 60 and people with visual impairments. Each local ITN is part of a national
organization called ITNAmerica®.
Once we have received an application and a check to open your pre-paid account, we will
call to let you know you may begin booking rides. If you have any immediate questions,
please feel free to contact the office.
The following are benefits of membership:
• Ride & Shop™ and Healthy Miles™ programs.
Shop at participating businesses and health care providers who help pay for your
rides.
• Gift Certificate program. Friends and family can give you a lift by purchasing
ITN gift certificates for birthdays, Mother’s Day, or any occasion.
• Reach Out Program. Refer a new member or volunteer and receive a $5 gift
certificate.
• CarTrade™/Donation programs. Receive a possible tax deduction or ITN ride credits
for yourself or others when you donate or trade your car.
• $5 birthday gift certificate for rides.
• Quarterly newsletter ITNExpress.
Membership Pricing and Instructions
1201 S Orlando Avenue, Suite 205, Winter Park, FL 32789
Tel: (407) 900-7572 Fax: 407-228-1835
Email: Info@ITNOrlando.org
© Copyright 2017 ITNAmerica ® . All Rights Reserved
Page 2 of 4
Setting Up Your Personal Account :
Your road to mobility begins with an annual membership fee ($60.00 for individuals and
$75.00 for a family membership) and a prepaid Personal Transportation Account™ based
on estimated usage. Since you don’t pay cash, riding with ITN is more like riding with a
friend than taking a taxi.
Same Day Service
$ 10.00
$ 20.00 $ 20.00
$ 10.00
Regular Rides
Minimum Charge :
ITN Rates
NightDay
9:00 p.m - 7:00 a.m7:01 a.m - 8:59 p.m
$ 12.00$ 12.00Pickup Charge with Full Assistance
$ 1.75 / mile$ 1.75 / mile
Per Mile Cost :
Notice by 4:00 p.m. previous day
$ 3.00 / mile$ 3.00 / mile
Same Day Service
Your ride cost is calculated by adding your pickup charge to your mileage charge.
Notes :
$1.50 charge for stops of 10 minutes or less
If you plan to run an errand of more than 10 minutes, with more than two stops, and
you would like ITN to wait, service must be arranged in advance at an additional
cost of $12.00 per hour.
No tipping is permitted.
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Pickup Charge with Limited Assistance $ 12.00$ 6.00
1201 S Orlando Avenue, Suite 205, Winter Park, FL 32789
Tel: (407) 900-7572 Fax: 407-228-1835
Email: Info@ITNOrlando.org
© Copyright 2017 ITNAmerica ® . All Rights Reserved
Page 3 of 4
Each month, you receive a statement deducting the cost of your rides from your account
balance. You then add the funds necessary to cover your rides for the next month, always
maintaining at least the minimum monthly balance of $25 .
To start your account, multiply the number of rides you expect to take each month by $9
(the average cost of a ride). Add that amount to your yearly membership fee.
For example, if you plan to take four rides a month, add $36 dollars to your annual
membership fee. For each month that follows, send a check for the number of rides you
estimate you will take, plus any balance from the previous month.
Should you ever desire to close your account, we will send you a check for your remaining
account balance.
Planning Your Rides
Notice given by 4:00 p.m. the day before :
Scheduling a ride by 4:00 p.m. a day in advance guarantees that your mileage rate will be
the minimum, and that we will be able to provide more timely service. To help us serve you
better please schedule your rides as far in advance as possible.
Same day notice :
We understand that you may not always be able to plan your trips a day in advance. We
will meet same day requests as quickly as possible. You may experience some delay and
your fare will be higher.
To cancel a ride :
Please try to give at least one day notice when canceling a ride. There is a $ 10.00 charge
if you do not cancel at least one full hour before your scheduled ride, or if the driver is
already en route to pick you up. Otherwise cancellations are free.
Night rides :
For your security and convenience, ITN is available 24 hours a day, seven days a week;
however, there is a $ 12.00 pickup charge for night rides between 9:00 p.m. and 7:00 a.m.
1201 S Orlando Avenue, Suite 205, Winter Park, FL 32789
Tel: (407) 900-7572 Fax: 407-228-1835
Email: Info@ITNOrlando.org
© Copyright 2017 ITNAmerica ® . All Rights Reserved
Page 4 of 4
Scholarships for Low Income Riders :
Discounts for sharing rides and booking in advance, and the gift certificate program are
designed to help you plan your rides economically. However, if you have difficulty paying
for rides, we have the Road Scholarship™ program for low-income riders. There is a
simple confidential form you may request from the office to determine if you qualify.
Customer Closing an ITN Account :
A customer may close an account at any time and receive a full refund of all Refundable
(Cash) riding credits remaining in the account. A closing check will be issued with the
next monthly statement after you close your account.
Exceptions :
ITN Closing a Customer Account :
If ITN is forced to terminate an account due to an abuse of service or if ITN goes out of
business, customers will receive a refund of all riding credits remaining in the account. If
ITN goes out of business, any customer with CarTrade credits will be refunded the dollar
equivalent of those remaining credits as well. A closing check will be issued with a final
monthly statement following the account closing.
Credits in an account from a CarTrade. Because ITN does not charge for our
CarTrade program service, any credits a customer receives for a car must be used
for rides.
Scholarships.
Birthday credits.
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Referral credits. Members who refer new members or volunteers to join ITN receive
non-transferable and non-refundable credits.
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Donated Volunteer Credits.•
