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GETTING
PLAN
READY
A guide for planning
your future under
the National Disability
Insurance Scheme
(NDIS)
NS
www.pqsa.asn.au
Follow us:
e: info@pqsa.asn.au
www.pqsa.asn.au
TOLL FREE: 1800 063 419
T: (08) 8355 3500
F: (08) 8355 3511
This guide is designed to provide information about
the scheme, as well as being a tool to assist you
to prepare for your initial NDIS Plan.
Our aim is to give you the best possible opportunity
to commence a constructive dialogue with your
NDIA Planner; this will help you to prepare and
clearly explain to your planner the services that
are essential to you, now and in the future.
INTRODUCTION
What is the NDIS? 4
When does the NDIS begin? 6
THE PARTICIPANT PLAN
How do I start? 8
THE PQSA AND HC+ PLANNING TOOL
Your Toolkit - preparing for your plan 16
PLANNING RESOURCES
Worksheets and Roster Guide 26
Equipment and Aids List 36
NDIS Rollout Timeframes 37
USEFUL CONTACTS 39
Contents
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4
The National Disability Insurance Scheme (NDIS) commenced fully on 1 July 2016 and will be
introduced in stages across Australia over the next three years. The NDIS will provide insurance
cover for all Australians in the event of signicant and/or lifelong disability. This national system
of disability support focuses on the individual needs and choices of people with disability.
This guide is designed to provide information about the scheme, as well as being a tool to assist
you to prepare for your initial NDIS Plan. Our aim is to give you the best possible opportunity
to commence a constructive dialogue with your NDIA Planner; this will help you to prepare and
clearly explain to your planner the services that are essential to you, now and in the future.
The process of entering the NDIS will involve the following steps:
1 Determining your access and eligibility
2 Planning and documenting your support needs and future goals
3 Initial planning meeting
4 Options for managing your plan
5 Actioning your plan and
6 Reviewing your plan
Introduction
What is the NDIS?
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NDIS ACCESS/ELIGIBILITY
If you already receive supports from a State
or Territory government disability program,
your details will be automatically provided to
the National Disability Insurance Agency
(NDIA – the authority that administers the
scheme) as agreed between the State and
Commonwealth governments. You will then
be contacted by a representative of the NDIA
when it is time to transition to the NDIS.
For some people already receiving supports
from State and Territory disability programs,
evidence of their disability may not be needed.
This is because some of these programs have
the same eligibility criteria as the NDIS.
If a person does not currently receive disability
supports and the NDIS is available in their area,
they can request access by contacting the NDIA.
Once your access request is reviewed, you or your
nominee will receive a letter from the NDIA advising
if you meet the requirements to become a participant
under the NDIS. You will nd their contact details
at the end of this booklet (see page 39).
Eligibility Criteria
Along with reviewing relevant medical assessments
and reports, you must meet the following criteria:
1 Have a permanent and signicant disability
that affects your ability to take part in
everyday activities
2 Be an Australian citizen, a permanent resident
or a New Zealand citizen who holds a
Protected Special Category Visa, and
3 Be aged less than 65 when you rst access
the scheme. You will then be able to
continue accessing the scheme after age 65.
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N
NDIS ROLLOUT TIMEFRAMES
Regional South Australia
The NDIS is being introduced in stages
because it is a big change and it’s
important to make it sustainable.
The NDIS is expected to cover all of
South Australia and all age groups by July
2018, providing support to approximately
32,000 people living with disability.
1 July 2017
Barossa, Light and Lower North
1 October 2017
Limestone Coast, Murray and Mallee
1 January 2018
Fleurieu, Kangaroo Island, Eyre, Western,
Far North, Yorke and Mid North
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Source: NDIS South Australian Market Position Statement June 2016
When does the NDIS begin?
Far North
Eyre, Western
Fleurieu
Yorke,
Mid
North
Barossa, Light, Lower North
Murray,
Mallee
Limestone Coast
Kangaroo Island
Metropolitan Adelaide
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NDIS ROLLOUT TIMEFRAMES
Metropolitan Adelaide
A table at the back of this booklet
provides a breakdown of council and
district areas by rollout timeframes
(see page 37).
1 July 2017
Northern Adelaide
1 October 2017
Northern Adelaide (City of TTG)
1 January 2018
Southern Adelaide
1 April 2018
Eastern Adelaide, Western Adelaide
and Adelaide Hills
Source: NDIS Website/South Australia
Western Adelaide
Eastern Adelaide
Barossa, Light and Lower North
Northern
Adelaide
Adelaide Hills
Murray
and
Mallee
Fleurieu and Kangaroo Island
Southern
Adelaide
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The NDIS is not intended to replace the
supports or services provided by other
mainstream systems.
Wherever possible, the NDIS:
• Will assist you to access
mainstream systems
• Determine whether the NDIS or
another system is more appropriate
to fund particular supports, and
• Your NDIS participant’s plan may
include a range of supports provided by
informal, mainstream and community
networks. Some of these may be
funded by the NDIS.
In preparing for your plan, the NDIS will want
to have a clear understanding of your needs
based on the range of supports you require
as well as the intensity of supports you
require. These will be particularly important
for you to understand as this will determine
the funding you receive.
THE PLANNING PROCESS
Once your access to the NDIS is conrmed,
you and/or your nominee will be contacted
by a representative of the NDIA to have a
planning conversation. The very large majority
of people’s rst plans will be completed over
the telephone and this conversation between
you (and/or your nominee) and the NDIA
representative will be about planning your
existing supports, needs and main goals.
Don’t assume that you will be able to have a
face to face planning meeting, however, if you
feel you have compelling reasons as to why
this is required, contact the NDIA to discuss
your request.
When a plan is nalised, you will be sent a
letter conrming that your plan has been
approved, along with a copy, and the date your
plan commences. You will then be contacted
by an NDIA representative to discuss how to
implement your plan and use any funding you
have received.
If you do not have a pre-arranged time
scheduled for your planning conversation,
and you are contacted by a NDIA
representative, please clarify the purpose
of the phone call. Statements from the
NDIA representative such as ‘I just have a
few quick questions’ or ‘I’m just wanting to
gather some information’ may in fact be your
planning conversation! Remember, this is an
extremely important conversation and it is
best not to be ‘caught on the y’!
TIP
8
The Participant Plan How do I start?
If you have missed several phone calls
from the NDIA, it is imperative that you
contact them back as soon as possible.
TIP
Make sure you contact your existing
provider (e.g. PQSA or HomeCare+) to let
them know as soon as your plan is approved.
TIP
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RANGE OF SUPPORTS
NDIA Planners undertake your planning meeting and assess needs
according to eight ‘Life Domain’ classications (see table overleaf)
and, in order to develop a tailored plan for you, will consider the
following:
• Your current supports;
• Any gaps in supports to achieve your goals. Gaps could
include therapies, equipment (including mobility equipment),
home modications, taking part in community activities
and/or assistance with employment.
The NDIS will assess your needs based on what it deems
as ‘reasonable and necessary’ for provision of equipment,
care and support services. These supports and services
need to assist you to:
• Achieve your goals
• Become as independent as possible
• Develop skills for day to day living
• Participate in the community, and
• Work and earn money.
To be considered ‘reasonable and necessary’ a support must:
• Be related to your disability and support needs
• Represent value for money
• Be likely to be effective and benecial to you, and
• Take into account informal supports given to you
by families, carers, networks and community.
Source: NDIS Provider Introductory Information Session
Individual Goals
& Aspirations
Informal,
mainstream
& community
supports
(provided by other
systems, family, friends
and community)
NDIS Funded
Supports
(if appropriate)
Consider all your daily activities and the
aids, equipment, training and/or support
that would make your life easier,
whether currently provided or not.
TIP
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INTENSITY OF NEED
The NDIS funds different supports based on three levels of need:
lower, standard and higher intensity. It is important that you
recognise your level of need, particularly if you have complex needs,
as this is essential to ensuring the correct level of funding is included
in your funding package.
Lower needs include occasional to intermittent support to
undertake household tasks or self-care activities through a mix
of paid and informal supports.
A standard level of need includes active assistance to undertake
most personal care and daily living tasks. This may also include the
provision of basic home and yard maintenance. Formal shared living
arrangements (Group Homes) that provide 24/7 support and
passive sleep over support also fall under the standard level of
needs category.
Examples of complex and higher need supports include the
provision of stoma care, bowel therapy, home enteral meals (PEG),
assistance with diabetes management and active management of
complex medical needs such as ventilation.
Formal shared living arrangements (Group Homes) that provides
24/7 support and active overnight support also falls within the
complex and higher needs category.
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Ensure you consider your current and future needs as if your informal
supports (e.g. family and friends) are not available to assist you or you
are in an unfamiliar environment, such as interstate for work/holiday.
This will maximise the reasonable and necessary support you receive
under the NDIS without having to rely on others.
TIP
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EIGHT DOMAINS Domains include Flexibility of Funding
• Daily Living
• Home
• Relationships
• Health and Wellbeing
• Work
• Lifelong Learning
• Social and Community Participation
• Choice and Control
Depends on whether the
purpose of the funding falls
under Core, Capital or
Capacity
SUPPORT PURPOSE Includes
Core Personal tasks of daily life at home;
training to increase independence and
participation in community; transport;
everyday equipment and aids (includes
translating and interpreting)
Can be used across
Support Categories
Capital Home modications, vehicle modications,
equipment and aids that require a formal
assessment
Restricted to specic items
Capacity Strengthens and improves your ability to
participate and achieve identied goals
Allocated at Support
Category levels
There are eight Life Domains under the NDIS and the purpose
of funding falls under three Support Purpose categories:
At the end of this booklet, we have developed worksheets
for each of the eight domains so that you can prepare for
your planning conversation.
Each of the domains prompt you to think about:
• Your current situation
• Your current supports and resources
• Your goals
• The supports and resources that are missing
that would allow you to reach your goals.
TIP
Make sure you consider and document
your supports that are essential to
your daily living, particularly if your
informal supports were to become
or are unavailable.
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FUNDED ITEMS
If you use or require or are likely to require any of the following items to be
provided under the NDIS, write these down on the Worksheets at the end of this
book, to discuss with the NDIS Planner. Please note that this list is not exhaustive.
CHOICE AND CONTROL
A key principle underpinning the design of the
NDIS is to give Australians with disability far
greater choice and control over the supports
and services they receive. Each individualised
funding package allows participants the right
to choose the service agency or agencies they
wish to provide the supports identied in their
package, and participants are entitled to change
service providers should they wish.
OPTIONS FOR MANAGING
YOUR PLAN
There are a number of options available to
managing your plan and it essentially comes
down to the intensity of involvement and
coordination of items within your plan.
It is also possible to change how your plan
is managed within the life of the plan or at
a plan review meeting, which will be held 12
months after it is approved.
• Assistive products for hearing
• Assistive products for household tasks
• Assistive products for personal care
and safety
• Assistive products for vision
• Bathroom and toilet equipment
• Communication and information
equipment
• Continence related equipment
• Equipment for eating or drinking
• Equipment for recreation
• Equipment or aids for dressing
or specialised clothing
• Equipment related to walking
• Everyday use items such as continence
and home enteral nutrition products (also
includes translation/interpreter services)
• Home modications
• Personal mobility equipment
• Prosthetics and orthotics
• Specialised household furniture
• Specialised seating for wheelchairs and
other wheeled mobility equipment
• Specialised strollers, wheelchairs and
scooters
• Vehicle modications
Items NOT funded include
those that are:
• Likely to cause harm to the participant
or pose a risk to others
• Unrelated to the participant’s disability
• Duplicating other supports already
funded or are part of a mainstream
service (e.g. health service program)
• Part of day-to-day living expenses
incurred by the general public and not
related to disability support needs
(e.g. rent, groceries, household bills)
• Related in any way to income
replacement
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Self-Managing
The responsibilities are inclusive of all functions from
initiation to conclusion, such as selection of agencies,
scheduling and coordinating supports, the management and
payment of providers and staff, as well as the reconciliation
of invoices and all reporting arrangements back to the NDIA
and any other legal requirements (e.g. employing staff).
Self-Directed (Nominee)
This is similar to Self Managing, but it is where another
person (intermediary) assists with some aspects
(often nancial) of management of the support, but where
you and/or your family make all the decisions about the
what, when, where and who delivers the support.
Plan Management
You may also request to use a Plan Management Provider,
meaning you engage a business/organisation to undertake
all nancial and administrative processes involved on your
behalf. However, if you choose this option, these costs will be
included in your plan and funding allocation.
13
Plan management options
Plan management functions include:
• Finding, negotiating and coordinating the types of supports
from a range of providers
• Paying the invoices related to the supports you have received
• Managing all plan expenditure and keeping records of all
purchases
• Submitting acquittals for all your expenditure for the year
• Completing and submitting My Plan Purchases forms back
to the government each month so you are reimbursed for
the expenses incurred
• Complying with legal industrial requirements if choosing
to employ support workers, e.g. paying staff award rates,
managing the deduction, payment and reconciliation of
taxation and superannuation (as required).
Agency Management
If you choose to nominate the NDIA for this role, the agency
will make all the payments necessary to any registered care
and/or support providers chosen.
PLAN
MANAGEMENT
PROVIDER
AGENCY
MANAGEMENT
National Disability
Insurance Agency
Source: NDIS Presentation ‘Provider Introductory Session’
SELF
MANAGEMENT
(participant
or nominee)
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REVIEW OF PLANS/APPEALING YOUR PLAN
Your NDIS Plan will be reviewed every 12 months to see how
you are progressing with your goals and to make sure you're
getting the support you need.
If you are unhappy with a decision about the support budget(s)
in your plan, you can request a review of the plan decision
as follows:
• By requesting an ‘Internal review of your plan’ within
three months of the plan being received
• After three months, your plan can only be reviewed if your
personal circumstances change signicantly and this affects
the supports you need from the NDIS. This can be initiated
by completing a ‘Change of circumstances’ form
• If you still believe that your review is wrong, you can apply
for an external review by an Appeals Ofcer. A list of
who to contact is available through the Department of
Human Services website is at the end of this book.
They can assist you with appealing your plan, though this
may need to be escalated to the Commonwealth
Administrative Appeals Tribunal.
If you wish to provide feedback and/or complaints
to the NDIS you can complete the
‘Online Complaint Form’ or by calling 1800 800 110.
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Source: NDIS Presentation ‘Starting My Plan’
REVIEWING YOUR PLAN PATHWAY
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PQSA and HomeCare+ Planning Tool
Your toolkit
The services provided by PQSA and
HomeCare+ support you to live your life
through the provision of essential personal
care and functional supports and also those
that may add quality and enjoyment to your
life. It is very important that you have a clear
understanding of all of the services you
receive or have previously received from
PQSA and HomeCare+.
This will also help you to gain a very clear
understanding of any gaps in your services
currently and plan for any future goals
and aspirations you may have. The more
knowledgeable you are about the services
you receive, the better prepared you will be
in your discussions and request for supports
at your rst NDIS planning meeting.
NDIS PRICE GUIDE
The NDIS Price Guide provides a
summary of the types of supports that
may be funded as part of your plan, and
is a useful reference for service providers
and participants alike.
PQSA has matched its services to the
“Support Item and Description” details in
the Price Guide. PQSA’s services offered
either by HomeCare+ and Support
Services are outlined in the next few
pages.
Where you see this icon, this
indicates the NDIS Price Guide’s
(NDIS PG) Support Item that
your service relates to and is to be
specically mentioned to your planner.
WHAT YOU CAN DO NOW TO
PREPARE
There are some key things that can be
done now in preparing for your rst NDIS
planning meeting. This meeting will be your
chance to clearly communicate your needs
and to have a well-dened vision of where
you want to be with the support of the
Scheme. The NDIS provides you with the
opportunity to think about your life as it is
now as well as in the future.
The worksheets contained in this
resource on pages 26-35 can be used
as a guide to prepare for your planning
conversation.
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Therefore, we encourage you to:
• Not limit your future based on your past experiences
• Be specic about your goals
• Know the types of supports and how often you need support to achieve your goals
• List aids and equipment - for instance, think about the continence aids that you will need
for the year including types and quantities, based on appropriate use (e.g. catheters that
are designed for ‘single use’ used once, not re-used and cleaned over and over).
You can use the Equipment and Aids list at the end of the worksheet to help you work
out what you need
• Gather your information together (reports, previous medical and health assessments) in
readiness for your planning meeting
• Discuss your needs with your HomeCare+/PQSA contact person to ensure you are
clear about your services now and in the future
• Consider documenting a ‘typical’ day or week in your life, the challenges you encounter
and the supports you need if this helps you to clarify your situation
• Remember to also make a note of any annual supports or “adhoc” (as needed) services
you receive.
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It is really important to use language consistent with the NDIS
in your meetings to ensure there is no ambiguity or doubt
around your support requirements.
Suggested language when speaking with your planner includes:
Personal care = ‘assistance with activities of my daily life’
NDIS PG = Assistance with self care activities
EXISTING HOMECARE+ CLIENTS
A good starting place is to review any contracts and funding you
have with HomeCare+ that supports you in your daily life. It may
also be important to consider any funding that you may have had in
the past and no longer do, as well as previous requests that were
not approved. This should provide you with a good starting point to
review your needs overall.
Many of the services provided by HomeCare+ fall in the NDIS core
support category – essential supports that enable you to live your
life as autonomously as possible.
Here is a brief rundown of the core services provided
by HomeCare+ and how we believe each may relate to
the NDIS support categories.
Registered Nurses
Competency based assessment of support workers for health-related
procedures is conducted by HomeCare+ Registered Nurses in
accordance with relevant legislation, guidelines and policies.
The registered nurses are also involved in the development of
Health Care Plans and participate in an on call after hours service.
Personal Care and Daily Living
The NDIS considers assistance/supervision with personal tasks
of daily life at home (or any other environmental support that is
required), training to increase independence and your ability to
participate in community, as activities that fall under the Daily Living
domain. Everyday equipment and aids, for example continence aids
and products, must be documented within this domain. A table of
equipment and aids is available at the end of this book to assist with
identifying your needs.
When considering your supports, document the length of time
required for each self-care activity, the number of Support Workers
required, the amount of time that support is required and if any
overnight support such as passive or active support, medical overnight
support and/or emergency support hours are required. Be mindful to
consider any activities that may occur on a monthly, annual, biannual
or adhoc basis. Together, these hours must make up your total
requested hours.
Please note that the NDIA also considers ‘translating and interpreting’
as a consumable item, therefore if you need these services, this must be
included in the hours needed each week.
It is really important to use language consistent with the NDIS
in your meetings to ensure there is no ambiguity or doubt
around your support requirements.
Suggested language when speaking with your planner includes:
‘The registered nurses provide training and supervision of support
workers to ensure they can meet my complex care needs. ’
NDIS PG = Individual assessment and support by a nurse
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Domestic assistance, shopping,
meals and medical assistance
This area includes any cleaning and meal
support, bill paying, grocery/shopping
assistance, support to arrange and/or
attend medical appointments and also any
essential tasks that support you to maintain
living in your home such as gardening and
home maintenance support.
When considering these supports,
document the length of time required
for each activity, the number of Support
Workers required and the amount
of time that support is required that
would improve your ability to live as
autonomously as possible. Be mindful to
consider any activities that may occur on a
monthly, annual, biannual or adhoc basis.
Social supports and
community participation
The NDIS will consider funding the
provision of supports to enable a person to
engage in community/social or recreational
activities within the community, either in a
Centre or in the open community; however,
we encourage you to discuss your needs
with the NDIA Planner, as this area will be
very much dependent on your personal
circumstances, e.g. level of disability and
other contributing factors, such as the level
of informal family support and impacts of
isolation.
Suggested language when speaking
with your planner includes:
Domestic Assistance, shopping,
meals and medical assistance =
‘assistance with activities of my daily life’
Home maintenance and gardening =
‘assistance with performing my essential
household tasks that I am not able
to undertake’
NDIS PG = Assistance with personal
domestic activities/house cleaning/
house and/or yard maintenance
Suggested language when speaking
with your planner includes:
Social and recreational support =
‘increasing opportunities’ or ‘expanding
opportunities to participate’
NDIS PG = Assistance to
access community, social
and recreational activities
The worksheets that relate to all of HomeCare+ services are ‘Daily Living’
on page 26 and ‘Social and Community Participation’ on page 32.
If you receive Mobility Allowance and/or
Access Cab vouchers, we recommend
that you ask for clarity as to how this will
translate to your plan.
Suggested language when
speaking with your planner includes:
Transport = ‘unable to use public transport’
= ‘assistance with specialised transport’
NDIS PG = Transport allowance
Transport
NDIS also includes transport assistance
for community, educational, recreational
or vocational purposes and if approved
within your plan, an amount of funding
will be available for your use. The NDIS
has created three levels of support for
transport assistance and will assess your
needs against these. This may also include
Mobility Allowance.
Funding for transport assistance is limited
to those who cannot use public transport
due to their disability.
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EXISTING SUPPORT SERVICES (PQSA) Clients
The services provided by Support Services are not included in state-
funded/existing service contracts and are provided at no cost to you.
If you currently receive these services or have in the past and may need
them in the future, regardless of the frequency, it is very important that
you document and discuss these as part of your NDIS Planning meeting.
This is because these services may be instrumental in meeting some of
your additional supports that are not provided or available through other
systems such as the health sector.
Another way to look at it is to consider the gaps in your life if you were
unable to have these services in the future, and the impact of this. If you
receive any of the services listed below, please check the descriptions at
the top of each sheet to see where they may be included.
Here is a brief rundown of the Support Services programs,
what they offer and how we believe each may relate to the
NDIS support categories.
Community Lifestyle Advisory Service
Provides a specialist consultation, referral and education nursing
service to clients with a physical or neurological disability living in the
community, with a focus on specialist neurogenic bladder and bowel
management and continence assessments, functional skills education
and re-education including new adaptive equipment.
The Community Lifestyle Advisory Service provides supports that are
not currently available in the broader health care sector; therefore, it is
vital that any services you receive are clearly discussed and outlined as
being essential to maintaining your independence and wellbeing.
The Advisors assist with continence assessments and reviews, skin
reviews, posture reviews, chair reviews, lifestyle and transfer reviews,
annually, biannually or as required. Also included is the referral and liaison
with specialists and other allied health professionals as required.
The Worksheets that may relate to this service include
‘Daily Living’ on page 26, ‘Health and Wellbeing’ on page 29
and ‘Choice and Control’ (Coordination of Supports) on page 33.
Suggested language when speaking to your planner:
Specialist continence assessments =
‘responding to my complex care needs not provided by the
health system when living in the community’
Functional skills education and re-education =
‘provision of care and training to strengthen my ability to live
and participate in the community’
Referral and problem solving support =
‘coordination of supports to increase/strengthen
my ability to participate in the community’.
NDIS PG = Community nursing care
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Suggested language when speaking to your planner:
Assistance to access the community, social
and recreational support =
‘increasing opportunities’ or ‘expanding opportunities for me to
participate in social activities and maintain contact with others’.
NDIS PG = Assistance to access community,
social and recreational activities
NDIS PG = Assistance to access community,
social and recreational activities
Suggested language when speaking to your planner:
Participating in social and recreational activities =
‘group based community, social and recreational activities’.
NDIS PG = House and/or yard maintenance
Suggested language when speaking to your planner:
Home maintenance and gardening =
‘assistance with performing my essential household
tasks that I am not able to undertake’
Peer Support
Provides a specialist peer support advocacy service to clients with a
spinal cord injury and/or family members whilst they are undergoing
rehabilitation through to six months post discharge community support.
The worksheet relevant to this service is ‘Social and Community
Participation’ on page 32.
NDIS PG = Life transition planning including mentoring,
peer support and individual skill development
Suggested language when speaking to your planner:
Adjusting to living back at home and accessing the community =
‘life transition support and planning, including mentoring and peer
support and skills development’
Functional skills education and re-education = ‘provision of care and
training to strengthen my ability to live and participate in the community’
Assisting life transition with Peer support = ‘increased social and
community participation through skills re-training/development’.
Recreation Program
Adults with a physical or neurological condition and who use a
wheelchair meet on a fortnightly basis and are involved in a range
of activities including outings and tours of various venues and events.
The Worksheet relevant to this service is ‘Social and
Community Participation’ on page 32.
Volunteer Program - Home Handyman Service
Provides a range of services to adults with physical or neurological
conditions that include an informal home visiting service, telephone support,
a home handyperson and gardening service, dog walking and assistance at
our technology hub QWERTY (Hampstead Rehabilitation Centre).
Volunteer Program - Social Support Service
Provides a range of services to adults with physical or neurological
conditions that include an informal home visiting service, telephone
support and dog walking.
The worksheets relevant to this area include ‘Daily Living’
(essential tasks to maintain your home, e.g. gardening/
handyperson) on page 26 and ‘Social and Community
Participation’ on page 32.
www.pqsa.asn.au
22
NDIS PG = Individual counselling
Suggested language when speaking to your planner:
This service assists with ‘improving my daily living situation
through individual counselling sessions’
And/or ‘improves my self-knowledge, emotional
acceptance and growth
And/or ‘assists me to work towards my personal goals
and gain greater insight into my life’.
Home Based Counselling Service
Provides assistance in adapting to living in the community after sustaining
a spinal cord injury including providing information and establishing links
to services and resources available within the community.
The Worksheet relevant to this service is ‘Daily Living’
(improved daily living - individual counselling) on page 26.
Suggested language when speaking to your planner:
This service provides me with ‘assistance to improve
my living arrangements’
And/or ‘assistance with accommodation and tenancy obligations
such as assisting to apply for rental tenancy and other obligations’.
NDIS PG = Assistance with accommodation
and tenancy obligations
Accommodation Advisory Service
Provides information, referral and an advocacy service for people
with a physical disability to discuss and potentially source accessible
accommodation.
The Worksheet relevant to this service is ‘Home’ on page 27.
NDIS PG = Life transition planning including mentoring,
peer support and individual skill development
Suggested language when speaking to your planner:
The program supports me to ‘improve interactions with my social networks’
And/or ‘engage effectively in the community
and helps me to achieve my goals’
And/or ‘empowers me to gain insight into my life
and make informed decisions’
And/or ‘participate in life transition planning including mentoring, peer
support, and individual skill development’.
Discovering the Power in Me (DPM)
DPM is a two-day workshop aimed at assisting people develop inner strength and
resilience to reassert control of one’s life, increase engagement within community
and improve wellbeing, mental health and optimism.
The Worksheets that may relate to this service include ‘Daily
Living (improved skills and self-knowledge, personal growth) on
page 26, ‘Health and Wellbeing’ on page 29, ‘Social and Community
Participation’ (skills development) on page 32.
PQSA HomeCare+ GETTING NDIS PLAN READYwww.pqsa.asn.au
23
Suggested language when speaking to your planner:
As a Carer, this service provides support,
information and education to =
‘Improve my knowledge in my caring role in areas
such as daily living skills and education’.
NDIS PG = Training for carers/parents
NDIS PG = Individual skill development and training
Suggested language when speaking to your planner:
QWERTY ‘empowers me to improve my interactions
with my social networks using technology’
And/or ‘provides me with opportunities to increase my skills
using adaptive equipment for social purposes’.
Take a Break
Family and friends have the opportunity to come together to
share a meal at a metropolitan hotel, providing an opportunity
to enjoy friendship and conversation in a caring, supportive and
nonjudgmental environment. It provides the opportunity for
carers to discuss matters related to the caring role.
The Worksheet relevant to this service is ‘Daily Living’
(improved daily living- training for parents/carers) on
page 26.
Qwerty Technology Hub
Based at Hampstead Rehabilitation Centre, QWERTY reduces the
isolation experienced by those in long term rehabilitation, ensuring people
have options to access information and connect with family and friends.
The Worksheet relevant to this service is ‘Social and
Community Participation’ on page 32.
www.pqsa.asn.au
GOALS
During your conversation with the NDIA Planner, there will
be a focus on identifying goals in your life across the
eight domains. It is really important to consider your current
and future circumstances in terms of goals to support
your requests. Goals can relate to any aspect of your life;
here are some generic examples:
“I would like to do my own shopping and bill paying so that
I have more choice and control over this aspect of my life”
“I would like to nd a hobby that I enjoy.”
“I would like to enrol in TAFE to complete a Certicate IV
in Workplace Training and Assessment.
Before I can do this I will need to get an electric wheelchair
so that I can access TAFE independently.”
“I would like to have access to training in planning and
plan management to allow me to eventually manage
my plan independently.”
Some final points
PLAN ESTABLISHMENT FEE
If you are likely to receive more than 20 hours per month
of Personal Care or Community Access support (in your
core supports budget), and you intend to request assistance
from PQSA/HomeCare+ to assist you in establishing and
implementing your services in your plan, please ask for the
establishment fee to be included in your plan.
THE NDIS PLAN CONVERSATION
Many of the planning conversations undertaken by NDIS will
occur by telephone. If you do not have a pre-arranged time
scheduled for your planning discussion, and you are contacted
by a NDIS representative, please check to see if this call is in
place of your ‘planning meeting’. If it is, and you are not prepared
or do not have enough time, you have the choice to have it
rescheduled to a more suitable time.
Remember, this is an extremely important conversation and
it is best not to be ‘caught on the y’!
24
PQSA HomeCare+ GETTING NDIS PLAN READYwww.pqsa.asn.au
25
WORKSHEETS AND ROSTER GUIDES
The worksheets and roster on the following pages have
been developed to assist you in clearly documenting your
immediate support needs, short term and future goals
and aspirations you receive from HomeCare+ and/or
PQSA Support Services.
Reinforce your needs by using statements such
as ‘these assist me to live as autonomously/
independently as possible’ or ‘the social supports
and activities I receive reduce my isolation’.
Make sure you consider and document the
supports that are essential to your daily living
and as if your informal supports are unavailable.
SUPPORT COORDINATION
If you need assistance to coordinate your supports and
services and/or resolving points of crisis, ask your
NDIA
Planner
to have support coordination in your plan.
www.pqsa.asn.au
26
Daily Living
CONSIDER: Assistance/supervision with personal tasks of daily life at home; Training to increase independence and participation in community;
Transport assistance for community, educational, recreational or vocational purposes; Everyday equipment and aids are to be included in this section
(see table at the end of this book). Note that the NDIA also considers ‘translating and interpreting’ as a consumable item
.
MY CURRENT SITUATION
MY CURRENT SUPPORTS
AND RESOURCES
MY GOALS
WHAT SUPPORTS AND
RESOURCES ARE MISSING
THAT WOULD ALLOW ME
TO REACH MY GOALS
Planning Resource - Worksheets
PQSA HomeCare+ GETTING NDIS PLAN READYwww.pqsa.asn.au
27
Home
CONSIDER: Assistance sourcing accessible accommodation; Home modications to enable independent living and living safely at home; assistive technologies, aids and
equipment that support daily living, e.g. communication devices or switches (also includes assessments and training); Vehicle modications either for a driver or passenger.
MY CURRENT SITUATION
MY CURRENT SUPPORTS
AND RESOURCES
MY GOALS
WHAT SUPPORTS AND
RESOURCES ARE MISSING
THAT WOULD ALLOW ME
TO REACH MY GOALS
www.pqsa.asn.au
28
Relationships
The NDIA makes note that this domain specically relates to people who have signicant difculties relating with people in all settings
and need individualised social skills development and or the need for specialist assessments and training to address signicant harmful behaviours
of concern. This section may be of more relevance for people on the Autism Spectrum, Intellectual Disability and/or Brain Injury.
MY CURRENT SITUATION
MY CURRENT SUPPORTS
AND RESOURCES
MY GOALS
WHAT SUPPORTS AND
RESOURCES ARE MISSING
THAT WOULD ALLOW ME
TO REACH MY GOALS
Planning Resource - Worksheets
PQSA HomeCare+ GETTING NDIS PLAN READYwww.pqsa.asn.au
29
Health & Wellbeing
CONSIDER: Activities to support and maintain wellbeing such as personal training, exercise to maintain
or increase physical mobility and advice from a Dietician to maintain health due to impact of disability.
MY CURRENT SITUATION
MY CURRENT SUPPORTS
AND RESOURCES
MY GOALS
WHAT SUPPORTS AND
RESOURCES ARE MISSING
THAT WOULD ALLOW ME
TO REACH MY GOALS
www.pqsa.asn.au
30
Work
CONSIDER: Assistance with transition from school into employment; employment related assessment and counselling;
support and assistance to nd and keep a job in the open or supported employment.
MY CURRENT SITUATION
MY CURRENT SUPPORTS
AND RESOURCES
MY GOALS
WHAT SUPPORTS AND
RESOURCES ARE MISSING
THAT WOULD ALLOW ME
TO REACH MY GOALS
Planning Resource - Worksheets
PQSA HomeCare+ GETTING NDIS PLAN READYwww.pqsa.asn.au
31
Lifelong Learning
CONSIDER: Provision of skills, training, advice and assistance to allow someone to move from school
into further education and may include orientation support and assistance.
MY CURRENT SITUATION
MY CURRENT SUPPORTS
AND RESOURCES
MY GOALS
WHAT SUPPORTS AND
RESOURCES ARE MISSING
THAT WOULD ALLOW ME
TO REACH MY GOALS
www.pqsa.asn.au
32
Social and Community Participation
CONSIDER: Participation in skills-based learning to develop independence in accessing community,
including supports to access community programs and opportunities.
MY CURRENT SITUATION
MY CURRENT SUPPORTS
AND RESOURCES
MY GOALS
WHAT SUPPORTS AND
RESOURCES ARE MISSING
THAT WOULD ALLOW ME
TO REACH MY GOALS
Planning Resource - Worksheets
PQSA HomeCare+ GETTING NDIS PLAN READYwww.pqsa.asn.au
33
Choice and Control
CONSIDER: Coordination of supports and assistance to build plan management skills, e.g. engaging providers for services, payment of accounts,
nancial reconciliation skills and supports to identify preferred options and strengthen decision making skills.
MY CURRENT SITUATION
MY CURRENT SUPPORTS
AND RESOURCES
MY GOALS
WHAT SUPPORTS AND
RESOURCES ARE MISSING
THAT WOULD ALLOW ME
TO REACH MY GOALS
www.pqsa.asn.au
34
Roster of Current Supports
Mornings Afternoons Evenings Overnight
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
Planning Resource - Roster Guide
PQSA HomeCare+ GETTING NDIS PLAN READYwww.pqsa.asn.au
35
Roster of Current Supports
Mornings Afternoons Evenings Overnight
FRIDAY
SATURDAY
SUNDAY
PUBLIC
HOLIDAYS
www.pqsa.asn.au
EQUIPMENT AND AIDS
This non exhaustive list can help you identify the types of equipment
and aids you can include in your NDIS Plan. Some brands/varieties may
be needed more often than others, so be sure to consider how many
and how often items are required per annum/bi annually.
Any items prescribed by a Doctor/Specialist and/or Allied
Health Specialist (OT, Speech, Dietician, Physio), such as home
enteral nutrition (PEG) products, are also recommended to
be discussed at your planning conversation.
Daily Living Quantity Continence Quantity Mobility Quantity Driving Quantity
Bed Catheters Wheelchairs Hand controls
Bed ladder Change pack Manual chair Key safe
Bed ring Leg bag emptier Power chair Portable ramps
Cooking utensils Leg bags shower chair Slide board
Cutlery Lubricants Sport chair Slide sheets
Hoist Mattress protectors / Kylies Beach chair Steering knob
Hydration bottles Night bags / bottles Batteries Car Wheelchair hoist
Palm pockets Underpads (Blueys) Chair Accessories Car / person transfer hoist
Push mits
External Sheaths (Uridomes)
Calf strap Custom transfer wedge
Sling Gloves Chest strap
Splints Sterilising solution Cushion cover Miscellaneous
Stable table Urinal bottles Leg strap Emergency call system
Typing splint Peristeen Posture cushion
and backrest
Chin control and technology
Foam surround Tyres / wheels Dragon dictation software
Elbow protectors Seating /
Pressure devices
Environmental controls
Heel protectors Pressure redistributing
cushion
Travel support (after taxi
subsidies exhausted)
Gripper sticks Car / Travel cushion Health and exercise advice
Plastic oor mat Cushion replacement annually Allied Health equipment
prescription
Shower aids General Support Medical sheepskin
Pressure redistribution
mattress
Pressure redistributing
devices
Assistance Dog
Slide board / sheets
36
1 JULY 2017 1 OCTOBER 2017
Northern Adelaide
• City of Playford
• City of Salisbury
• City of Port Adelaide Eneld (East)
Barossa Light and Lower North
• Barossa Council
• Town of Gawler
• Light Regional Council
• District Council of Mallala
Northern Adelaide
• City of Tea Tree Gully
Limestone Coast
• District Council of Grant
• Kingston District Council
• Naracoorte Lucindale Council
• City of Mt Gambier
• District Council of Robe
• Tatiara District Council
• Wattle Range Council
Murray and Mallee
• Berri Barmera Council
• The Coorong District Council
• District Council of Loxton Waikerie
• Southern Mallee District Council
• District Council of Karoonda East Murray
• Mid Murray Council
• The Rural City of Murray Bridge
• District Council of Renmark Paringa
NDIS Rollout Adults 18-64 years
1 JANUARY 2018
Southern Adelaide
• City of Holdfast Bay
• City of Marion
• City of Mitcham
• City of Onkaparinga
Fleurieu and Kangaroo Island
• Alexandrina Council
• Kangaroo Island Council
• City of Victor Harbor
• District Council of Yankalilla
Eyre Western
• District Council Ceduna
• District Council of Cleve
• District Council of Elliston
• District Council of Franklin Harbour
• District Council of Kimba
• District Council of Lower Eyre Peninsula
• City of Pt Lincoln
• District Council of Streaky Bay
• District Council of Tumby Bay
Eyre Western cont.
• The Corporation of the City of Whyalla
• Wudinna District Council Far North
• District Council of Coober Pedy
• The Flinders Ranges Council
• Port Augusta City Council
• Municipal Council of Roxby Downs
• Anangu Pitjantjatjara Yankunytjatjara
Yorke and Mid North
• District Council of Barunga West
• Clare & Gilbert Valleys Council
• District Council of the Copper Coast
• Regional Council of Goyder
• District Council of Mt Remarkable
• District Council of Orroroo Carrieton
• Northern Areas Council
• District Council of Peterborough
• Port Pirie Regional Council
• Wakeeld Regional Council
• Yorke Peninsula Council
NDIS Rollout Adults 18-64 years
1 APRIL 2018
Eastern Adelaide
• City of Adelaide
• City of Burnside
• City of Campbelltown
•
The City of Norwood, Payneham & St Peters
• City of Prospect
• City of Unley
• Corporation of the Town of Walkerville
Western Adelaide
• City of Charles Sturt
• City of West Torrens
• City of Port Adelaide Eneld (West)
Adelaide Hills
• Adelaide Hills Council
• District Council of Mount Barker
NDIS Rollout Adults 18-64 years
NDIS rollout timeframes
37
38
Notes
Murray Bridge
2 Sturt Reserve Road
murraybridge@ndis.gov.au
Noarlunga
9 Alexander Kelly Drive
noarlunga@ndis.gov.au
Norwood
49 Edward Street
norwood@ndis.gov.au
Port Adelaide
72 Lipson Street
portadelaide@ndis.gov.au
Port Augusta
34 Stirling Road
portaugusta@ndis.gov.au
St Marys
15-31 Ayliffes Road
stmarys@ndis.gov.au
VISIT THE NDIS WEBSITE Phone 1800 800 110
www.ndis.gov.au between 8am – 11pm local time
Monday to Friday
Useful Contacts
VISIT AN NDIS OFFICE
Broken Hill
180 Beryl Street
brokenhill@ndis.gov.au
Elizabeth
47-49 Elizabeth Way
elizabeth@ndis.gov.au
Eneld
298-302 Main North Road
eneld@ndis.gov.au
Marion
8 Warracowie Way
marion@ndis.gov.au
Modbury
96 Reservoir Road
modbury@ndis.gov.au
Mount Gambier
5 Percy Street
mountgambier@ndis.gov.au
Translator or other assistance
1800 800 110
Text telephone (TTY) user
1800 555 677 then ask for 1800 800 110
Speak and Listen (speech-to-speech relay)
1800 555 727 and ask for 1800 800 110
National Relay Service website for various options
www.relayservice.gov.au or telephone Speak & Listen 1800 800 110
NDIS Appeals Ofcers
For the most up to date information on who to contact go to
www.dss.gov.au/disability-and-carers/programs-services/
for-people-with-disability/ndis-appeals
Linda Macmillan - Projects Coordinator, PQSA
lindam@pqsa.asn.au
(08) 8355 3500
1800 063 419 (country callers)
VERSION 2
Disclaimer: Every effort has been made to ensure the information in this Guide is accurate at the time of
production, however it may change in the future. Information contained in this document has been sourced
from NDIS resources. February 2018.
HomeCare+ Adelaide
Ground Floor
225 Greenhill Road
Dulwich SA 5065
T: 08 8355 3500
1800 063 419 (toll free)
F: 08 8355 3511
info@homecareplus.asn.au
HomeCare+ South East
Shop 5-6 Ripley Arcade
27 Commercial Street
Mount Gambier SA 5290
T: 08 8723 3788
F: 08 8723 1660
info@homecareplus.asn.au
HomeCare+ Riverland
7 Riverview Drive
PO BOX 210
Berri SA 5343
T: 08 8582 4654
F: 08 8582 4491
info@homecareplus.asn.au
HomeCare+ Mid North
92 Main Road
PO Box 1639
Port Pirie SA 5540
T: 08 8632 2122
F: 08 8632 2122
info@homecareplus.asn.au
HomeCare+ Eyre Peninsula
25 Napoleon Street
(by appointment only)
PO Box 623
Port Lincoln SA 5606
T: 08 8683 3188
F: 08 8682 1267
info@homecareplus.asn.au
HomeCare+ Yorke Peninsula
Shop 5, Forster Street
PO Box 249
Kadina SA 5554
T: 08 8821 1279
F: 08 8821 2608
info@homecareplus.asn.au
PQSA/HomeCare+
locations
