OI 901 Shipment Verification Instructions

OI-901%20Shipment%20Verification%20Instructions

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©SCHLETTER INC. OI-901 01-03-18

1001 Commerce Center Drive | Shelby | NC 28150

info.us@schletter-group.com | www.schletter.us | Phone: 704-595-4200 | Fax: 704-595-4210

Shipment Verification Instructions

You should use the Note of Delivery to confirm that every part of the shipment is delivered to you without

damage. As soon as the shipment arrives, before you accept the shipment by signing the bill of lading or

other freight bill, you must carefully check all items against the Note of Delivery to confirm everything has

been received without damage (except for concealed damage). To protect your right to make a claim for

loss, all missing and/or damaged items must be

Noted on the bill of lading or other freight bill before the truck that delivered the

shipment departs

AND

Reported by email to customerservice@schletter-group.com within three (3)

business days after the shipment is delivered. The email report must list all

missing and/or damaged items by item number/description and state the

quantity of items missing or damaged. Photos clearly showing all damage to

damaged items must be included in the email report. Telephone

communications will not be accepted as notice of missing or damaged items.

If any missing or obviously damaged items are NOT noted on the bill of lading or other freight bill and

NOT reported by email within three (3) business days as provided above, your signature on the bill of

lading or other freight bill will constitute confirmation that the entire shipment was delivered without

damage. Schletter Inc. will not be able to process any insurance claims for missing or damaged items that

were not reported as provided above. This will effectively prevent you from being compensated or

reimbursed for the missing or damaged items.

As part of our quality management program, we have photographed every pallet, carton and other item of

the shipment as they were loaded on the truck. Those photos will be made available to resolve any

discrepancy between the Note of Delivery and the contents of the shipment.

Your business is important to us and we will do our best to support you through

the entire project. We appreciate your cooperation with the quality control

measures specified above.