Remote Network Connection Installation And Administration Guide

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Remote Network Connection™
Installation and Administration Guide
Remote Network Connection™ Installation and Administration Guide
2
Remote Network Connection™ Installation and Administration Guide
Product version: 2.0.1
Documentation version: 3
This document was last updated on: October 06, 2017
Legal Notice
The Remote Network Connection™ name and associated trademarks, logos are registered
trademarks of CloudTrust Ltd. Copyright © CloudTrust Ltd. 2006-2017. All rights reserved.
The product described in this document is distributed under licenses restricting its use, copying,
distribution, and decompilation/reverse engineering. No part of this document may be reproduced
in any form by any means without prior written authorization of CloudTrust Ltd. and its licensors, if
any.
THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,
REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE
DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY
INVALID. CLOUDTRUST LTD. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS
DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO
CHANGE WITHOUT NOTICE.
CloudTrust Ltd.
http://cloudtrust.solutions
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Technical Support
For information about CloudTrust’s support offerings, you can visit our website at the following URL:
http://cloudtrust.solutions/support/
All support services will be delivered in accordance with your support agreement and the then-
current enterprise technical support policy.
Contacting Technical Support
Customers with a current support agreement may access Technical Support information at the
following URL:
http://cloudtrust.solutions/support/
Before contacting Technical Support, make sure you have satisfied the system requirements that are
listed in your product documentation. Also, you should be at the computer on which the problem
occurred, in case it is necessary to replicate the problem.
When you contact Technical Support, please have the following information available:
Product release level
Hardware information
Available memory, disk space, and NIC information
Operating system
Version and patch level
Network topology
Router, gateway, and IP address information
Problem description:
o Error messages and log files
o Troubleshooting that was performed before contacting CloudTrust
o Recent software configuration changes and network changes
Remote Network Connection™ Installation and Administration Guide
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Contents
Remote Network Connection™ Installation and Administration Guide ............................................... 2
Legal Notice ........................................................................................................................................ 2
Technical Support ................................................................................................................................... 3
Contacting Technical Support ............................................................................................................ 3
Installing Remote Network Connection™ .............................................................................................. 5
Planning the installation ..................................................................................................................... 5
Plan your installation structure ....................................................................................................... 5
Prepare for and then install Remote Network Connection™ ....................................................... 5
System requirements for Remote Network Connection™ ................................................................ 6
Internationalization requirements ...................................................................................................... 7
Product license requirements............................................................................................................. 7
Supported virtual installations and virtualization products ............................................................... 8
Network architecture considerations ................................................................................................. 8
Installing Remote Network Connection™ ............................................................................................ 10
Uninstalling Remote Network Connection™ ....................................................................................... 11
Product updates ................................................................................................................................... 11
Interconnection with other networks ................................................................................................... 12
Remote Network Connection™ by default enables split tunneling .................................................... 13
What is split tunneling? .................................................................................................................... 13
Identity authentication with Remote Network Connection™ ............................................................. 14
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Installing Remote Network Connection™
Planning the installation
Plan your installation structure
Before you install the product, consider the size and geographical distribution of your network to
determine the installation architecture. To ensure good network performance, you need to evaluate
several factors. These factors include how many computers need networking, whether any of those
computers connect over a wide-area network, or how often to works.
If your network is small, is located in one geographic location, and has fewer than 500 clients,
you need to use only one Remote Network Connection™ server.
If the network is very large, you can install additional sites. To provide additional redundancy,
you can install additional sites for failover or load balancing support.
If your network is geographically dispersed, you may need to install additional servers for
load balancing and bandwidth distribution purposes.
Prepare for and then install Remote Network Connection™
Make sure the computer on which you install the management server meets the minimum system
requirements.
To install Remote Network Connection™, you must be logged on with an account that grants local
administrator access.
Install Remote Network Connection™.
Decide on the following items when you configure the Remote Network Connection™:
A Remote Network Connection™ server address, which may be needed depending on the
options that you select during installation
A Ticket ID, which may be needed depending on the options that you select during
installation
A Passphrase, which may be needed depending on the options that you select during
installation
A local internet connection proxy settings, proxy server address, username and password
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System requirements for Remote Network Connection™
Component
Requirements
Processor
32-bit processor: 1 GHz Intel Pentium III or equivalent minimum (Intel
Pentium 4 or equivalent recommended)
64-bit processor: 2 GHz Pentium 4 with x86-64 support or equivalent
minimum
Physical RAM
512 MB (1 GB recommended), or higher if required by the operating system
Hard drive
60 MB of available hard disk space for the installation; additional space is
required for content and logs
Note: Space requirements are based on NTFS file systems
Display
800 x 600 or larger
Operating system
(desktop)
Windows XP Home or Professional (32-bit, SP3; 64-bit, all SPs)
Windows Vista (32-bit, 64-bit)
Windows 7 (32-bit, 64-bit; RTM and SP1)
Windows 8 (32-bit, 64-bit)
Windows 8.1 (32-bit, 64-bit), including Windows To Go
Windows 10 (32-bit, 64-bit), including Windows To Go
Operating system
(server)
Windows Server 2003 (32-bit, 64-bit; R2, SP1 or later)
Windows Small Business Server 2003 (32-bit)
Windows Server 2008 (32-bit, 64-bit; R2, SP1, and SP2)
Windows Small Business Server 2008 (64-bit)
Windows Essential Business Server 2008 (64-bit)
Windows Small Business Server 2011 (64-bit)
Windows Server 2012
Windows Server 2012 R2
Windows Server 2016
Remote Network Connection™ client for Windows system requirements
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Internationalization requirements
Certain restrictions apply when you install Remote Network Connection™ in a non-English or mixed-
language environment.
Requirements
Non-English characters are supported with the following
limitations:
Network audit may not work for a host or user that
uses a double-byte character set or a high-ASCII
character set.
Double-byte character set names or high-ASCII
character set names may not appear properly on
the Remote Network Connection™ client user
interface.
A long double-byte or high-ASCII character set
host name cannot be longer than what NetBIOS
allows.
English characters are required in the following situations:
Deploy a client package to a remote computer.
Define the installation path for Remote Network
Connection™.
Internationalization requirements
Product license requirements
If you want to use Remote Network Connection™ after the trial period expires, you must purchase
and then activate a product license.
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Supported virtual installations and virtualization products
You use the Remote Network Connection™ clients to protect the supported operating systems that
run in the virtual environments. You can also install and manage Remote Network Connection™ on
the supported operating systems that run in virtual environments. You install Remote Network
Connection™ on the guest operating system, not the host.
Component
Virtualization product
Remote Network Connection™
components
Windows Azure
Amazon WorkSpaces
VMware WS 5.0 (workstation) or later
VMware GSX 3.2 (enterprise) or later
VMware ESX 2.5 (workstation) or later
VMware ESXi 4.1 - 5.5
Microsoft Virtual Server 2005
Microsoft Enterprise Desktop Virtualization (MED-V)
Windows Server 2008 Hyper-V
Windows Server 2012 Hyper-V
Windows Server 2012 R2 Hyper-V
Citrix XenServer 5.6 or later
Virtual Box, supplied by Oracle
Supported virtualization products
Network architecture considerations
You can install Remote Network Connection™ for testing purposes without considering your
company network architecture. You can install Remote Network Connection™ with a few clients, and
become familiar with the features and functions.
When you are ready to install the production clients, you should plan your deployment based on
your organizational structure and computing needs.
You should consider the following elements when you plan your deployment:
Remote console: Administrators can use a remote computer that runs the console software
to access Remote Network Connection™. Administrators may use a remote computer when
they are away from the office. You should ensure that remote computers meet the remote
console requirements.
Local and remote computers: Remote computers may have slower network connections.
You may want to use a different installation method than the one you use to install to local
computers.
Portable computers such as notebook computers: Portable computers may not connect to
the network on a regular schedule.
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Computers that are located in secure areas: Computers that are located in secure areas may
need different security settings from the computers that are not located in secure areas.
Communication server ports
Remote Network Connection™ uses the following ports by default. To change the default ports,
choose the custom installation type when you run the Setup Wizard.
All communication over these ports is sent over TCP.
Setting
Default
Description
Remote Network
Connection™ server port
443
Remote Network Connection™ server listens on
this port. The Remote Network Connection™
clients communicate with the server on this port.
Remote Network
Connection™ LiveUpdate
server port
443
The Remote Network Connection™ clients checks
and downloads the latest client version on this
port.
Remote Network Connection™ ports
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Installing Remote Network Connection™
To install Remote Network Connection™
If you downloaded the product, extract the entire installation file to a physical disk, such as a hard
disk. Run Setup.exe from the physical disk. If you have a product disc, insert it into the optical drive.
The installation should start automatically. If it does not start, open the disc, and then double-click
Setup.exe
In the Remote Network Connection™ Installation Program dialog box, click Install Remote Network
Connection™, and then click Remote Network Connection™.
Review the sequence of installation events, and then click Next to begin.
In the License Agreement panel, click I accept the terms in the license agreement, and then click
Next.
In the Destination Folder panel, accept the default destination folder or specify another destination
folder, and then click Next.
Click Install.
When the installation is complete, click Next.
After the initial installation completes, you configure the Remote Network Connection™ server
address and Ticket ID. Click Save.
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Uninstalling Remote Network Connection™
Uninstalling Remote Network Connection™ uninstalls the client application. If you plan to reinstall
Remote Network Connection™, you should back up the configuration before you uninstall it.
To uninstall Remote Network Connection™
The text that you see depends on the operating system of the computer.
On the server computer, on the Start menu, click Control Panel > Add or Remove Programs
(or Control Panel > Programs > Uninstall a program).
In the Add or Remove Programs (or Uninstall or change a program) dialog box, click Remote
Network Connection™, and then click Change, Remove, or Uninstall.
Follow the onscreen prompts to remove Remote Network Connection™.
In some cases, you may have to uninstall Remote Network Connection™ manually.
Product updates
Product updates are improvements to the installed client software. These updates are usually created
to extend the operating system or hardware compatibility, adjust performance issues, or fix product
errors. Product updates are released on an as-needed basis. Clients can receive product updates
directly from a Remote Network Connection™ LiveUpdate server.
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Interconnection with other networks
There are several ways to extend the virtual network segment created by the Remote Network
Connection™ VPN solution, depending on the usage needs and the requirements of the applications
to be used:
Internet Connection Sharing (ICS),
IP Routing,
Port Forwarding,
Routing and Remote Access Service (RRAS) can all be used.
Internet Connection Sharing (ICS) and Routing and Remote Access Service (RRAS) are both based
on network address translation (NAT). The second one is aimed at enterprise environments, while
the first one is practical for small or home offices (SOHO).
The Remote Network Connection™ VPN solution can be extended using other, classic, standard
network solutions - e.g. L2TP/IPSec server connections.
To select the best way to connect to the other networks, you may need to investigate the usage
patterns, and you may need to analyze the operation and the traffic patterns of the applications to
be used.
The Remote Network Connection™ VPN solution can be used to build point-to-point, point-to-site,
and even site-to-site connections.
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Remote Network Connection™ by default enables split tunneling
When you configure a Remote Network Connection™ VPN solution, the default setting is to enable
split tunneling. What split tunneling refers to is the fact that only connections to the private network
are sent over the Remote Network Connection™ VPN tunnels. If the user wants to connect to
resources on the Internet, the connection is made over the local link - that is to say, the connection
is sent directly to the Internet based on the IP addressing configuration on the Remote Network
Connection™ client computer's NIC.
Remote Network Connection™ by default use 10.238.0.0/16 IPv4 addresses as VPN address as a
unique IP address to each Remote Network Connection™ Adapter in the range of 10.238.0.0/16
subnet.
What is split tunneling?
Split tunneling is a computer networking concept which allows the user to access dissimilar security
domains like a public network (e.g., the Internet) and a local LAN or WAN at the same time, using
the same or different network connections. This connection state is usually facilitated through the
simultaneous use of a Local Area Network (LAN) Network Interface Card (NIC), Wireless Local Area
Network (WLAN) NIC, and Remote Network Connection™ VPN client software application without
the benefit of access control.
The advantage of split tunneling is that users have a much better computing experience, especially
when accessing Internet based resources. In addition, users on the private network are likely to have
a better computing experience when accessing resources on the Internet, since the Remote Network
Connection™ client traffic isn't consuming corporate Internet bandwidth to connect to Internet
resources - it alleviates bottlenecks and conserves bandwidth. The combined advantages of
improved Remote Network Connection™ client and private network client Internet computing
experience makes it worthwhile to make split tunneling the default configuration for Remote
Network Connection™ VPN communications.
Another advantage is in the case where a user works at a supplier or partner site and needs access
to network resources on both networks throughout the day. Split tunneling prevents the user from
having to continually connect and disconnect.
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Identity authentication with Remote Network Connection™
Remote Network Connection™ server can be configured to require endpoint SSL authentication
certificates when establishing the SSL/TLS communications channel. Remote Network Connection™
VPN application supports USB tokens as a mean to increase identity authentication, to enforce
security policy while keeping it simple for users and IT managers.
Remote Network Connection™ VPN application is natively interoperable with a large range of tokens
and smart cards because it supports smart cards interface to the Microsoft Smart Card Base
Cryptographic Service Provider (CSP). Remote Network Connection™ VPN application always
accesses the Windows Certificate Store in CSP mode.
Remote Network Connection™ VPN application recognizes the smart cards or USB tokens from
leading manufacturers (Gemalto, Oberthur, Aladdin, SafeNet, Yibico, Feitian, etc.). The list below
shows the qualified or supported tokens with Remote Network Connection™ VPN application:
SafeNet/Aladdin - eToken PRO 64k
Yubico - Yubikey Neo
Omnikey - Omnikey Cardman 3121, Omnikey CM 6121
Gemalto - Gemalto IDBridge K30 USB Token
Remote Network Connection™ VPN application can be configured to check the certification chain
of the certificate received from the Remote Network Connection™ server. This feature requires
importing the root certificate and all the certificates of the certification chain in the Windows
Certificate Store.
Remote Network Connection™ VPN application will also use the CRL (Certification Revocation List)
of each intermediate certification authority. This CRL must be accessible, either in the Windows
Certificate Store or downloadable. If not, the Remote Network Connection™ VPN application won't
be able to check the validity of the certificate.
Remote Network Connection™ VPN application checks the following elements of the certification
chain:
the expiration date of the certificate
validity beginning date of the certificate
signature of each certificate in the certification chain (included the root certificate, the
intermediate certificates, and the server certificate)
the update of each CRL
* Unique installation of Remote Network Connection™ VPN solution allows integrating Identity
authentication into Remote Network Connection™ application's sign-in processes and providing
secure TLS communication channel.

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