Secrets Of Practice Profitability Part 2 Syllabus

2014-06-04

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Working with Your Action Coach
Brought to you by your ACTION International
Business Coach
6/4/2014

“Achieving Growth through
Marketing with the 5 Ways
Formula”

Blomgren Advisory Group LLC

Business Advisor - Brian Blomgren


Principal in Blomgren Advisory Group; Business
Owner and Business Coach since 2004



EXPERIENCE Advised over 100 small businesses
over 10 years; 10+ years in Healthcare; Leadership in
Fortune 20 corp



RESULTS 5 years top business coaching franchise in
world; clients on average have 45% CAGR when on
program for more than year



RECOGNIZED in publications such BusinessWeek,
Catalyst Magazine, Atlanta Business Chronicle



COMMUNITY Past Radio Show Host – The Business
Hour 1620AM – Radio Sandy Springs; Board
Member Christian Leadership Concepts



EDUCATION Industrial Engineering – Georgia Tech,
MBA – Emory, Goizueta Business School



FAMILY Wife – Debbie, Children – Hannah, Benjamin

Vision and Mission
Personal Mission
To Live by Faith, Be Known by Love, to Be a Voice of
Hope
My Business Vision
Transformation of the health of our communities
through market driven business enterprise
Suwanee Dental Care
Smiles people love that bring light and hope to
people of all nations
Your Vision and Mission ??

1

Working with Your Action Coach
Brought to you by your ACTION International
Business Coach
6/4/2014

Setting Your Future …

Set up Your Reticular Activating
System (RAS) ...

It’s the

N
W

COMPASS
E

S

for
your brain
...
(or GPS)

Where you
want to be

Where you are today

2

Working with Your Action Coach
Brought to you by your ACTION International
Business Coach
Looking for Business Growth…
6/4/2014

Ownership
Accountable
Responsible
Blame
Excuses
Denial

To Make Sure You Get the Most Out
of Your Learning ...

I KNOW

3

Working with Your Action Coach
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Business Coach
6/4/2014

Definition of a Successful Business

A Commercial,
Profitable, Enterprise that Works without
YOU ...
(The Owner)

Six Steps Business Model

Diversification

Freedom
Happiness

Time
Cash
Stability

Investor

Synergy
Team
Leverage
Niche
Mastery

M
A
S
S
I
V
E
R
E
S
U
L
T
S

Multiplication or
Acquisition
Well Oiled
Machine
Leadership
Development
Systematize for
Efficiency
Predictable
Cash Flow
From Chaos to
Control

Combining Definition of a Business with the 6
Steps Approach …
Over and over again …
All the Time …
Without YOU …
That Works …
Profitable …
A Commercial,
Enterprise …

4

Working with Your Action Coach
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Business Coach
Creating Your Niche
6/4/2014

...

To say it another way…

You will need to …

5

Working with Your Action Coach
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Business Coach
6/4/2014

Number of Leads
x
Conversion Rate
=
No. of Customers
x
No. of Transactions
x
Avg $$$ Sale
=
Revenues
x
Margin
=
Profits

Let’s put in some numbers ...
Number of Leads
x
Conversion Rate
=
No. of Customers
x
No. of Transactions
x
Avg $$$ Sale
=
Revenues
x
Margin
=
Profits

200
x
25%
=
50
x
2
x
$5000
=
$500,000
x
25%
=
$125,000

With just a 10% increase ...
220

Number of Leads

200

x

x

x

Conversion Rate

25%

27.5%

=

=

=

No. of Customers

50

61

x

x

x

No. of Transactions

2

2.2

x

x

x

Avg $$$ Sale

$5000

$5500

=

=

=

Revenues

$500,000

$732,050

x

x

x

Margin

25%

27.5%

=

=

=

Profits

$125,000

$201,314

6

Working with Your Action Coach
Brought to you by your ACTION International
Business Coach
6/4/2014

For Fun… a 100% increase
Number of Leads

200

400

x

x

x

Conversion Rate

25%

50%

=

=

=

No. of Customers

50

200

x

x

x

No. of Transactions

2

4

x

x

x

Avg $$$ Sale

$5000

$10,000

=

=

=

Revenues

$500,000

$8,000,000

x

x

x

Margin

25%

50%

=

=

=

Profits

$125,000

$4,000,000

Niche = Predictable Cashflow

The Rule of 10 by 10 ...

7

Working with Your Action Coach
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Business Coach
6/4/2014

Total new patients

Conversion Rate #1

Leads

New Patient Exams

Marketing Strategy #6 Patient Referrals

Marketing Strategy #5 Building Signage

Marketing Strategy #4 –
Social Media Marketing

Marketing Strategy #3 Print Advertising

Company:
Year:

Marketing Strategy #2 Direct Mail

Marketing Strategy #1 Search Engine

Measuring Lead Source

Week of -

5

0

0

0

0

0

5

5

100%

3

Week of -

4

1

2

0

0

0

7

7

100%

4

Week of -

3

0

0

3

2

2

10

7

70%

6

Week of -

0

Week of -

0

Totals
Averages / Wk

12

1

2

3

2

2

22

19

86%

13

4.00

0.33

0.67

1.00

0.67

0.67

7.33

6.33

86%

4.33

Lead Capture System
 Every initial potential patient interaction must

capture reason for them seeking to contact your
practice
 Have Lead Capture worksheet with all important

information especially for call back
 Train staff on process through a communication

script (i.e. before I can answer your question, could
I get a little information about you?)
 Review lead source results in weekly staff meeting

Improving Lead Generation
 Understand your strategy first and build knowledge
 Trial and Error to increase learning
 High Level of Activity to create momentum
 Test and Measure through campaign management
 Calculate return on investment per strategy
 Leverage lead generation through alliances

 Over 280 strategies from Solstice Dental Advisors

8

Working with Your Action Coach
Brought to you by your ACTION International
Business Coach
Let’s put in some numbers ...
6/4/2014

5

Number of Leads
x
Conversion Rate
=
No. of Customers
x
No. of Transactions
x
Avg $$$ Sale
=
Revenues
x
Margin
=
Profits

4

200
x
25%
=
50
x
2
x
$5000
=
$500,000
x
25%
=
$125,000

2

3
1

Six Steps Business Model

Diversification
Freedom
Happiness

Time
Cash
Stability

Investor

Synergy
Team
Leverage
Niche
Mastery

M
A
S
S
I
V
E
R
E
S
U
L
T
S

Multiplication or
Acquisition
Well Oiled
Machine
Leadership
Development
Systematize for
Efficiency

Predictable
Cash Flow
From Chaos to
Control

Resources






Order The Book and Get
a Bonus e-Book
only at
100NewPatientsAMonth.co
m

9

Working with Your Action Coach
Brought to you by your ACTION International
Business Coach
6/4/2014

Brian Blomgren for Coaching
with Solstice Dental Advisors

Brian@blomgrenadvisory.com
404-925-7618
Blomgren Advisory Group LLC

10

6/4/2014

Digital Storytelling
Your Practice Brought to Life

Community
•
•
•
•
•
•

Blogs
Facebook
Twitter
Pinterest
LinkedIn
YouTube

1

6/4/2014

www.facebook.com/MarketingTheMilliionDollarPractice

Facebook
•
•
•
•

1 billion users
Your community resides here
Meet them where they are
15 minutes a day or less

Facebook
•
•
•
•

Create business fan page
Maximize opportunity
High quality images or designs
Ask patients to ‘like’ your fan page
– Will you talk to me?
– Create ‘Like’ Promotions

2

6/4/2014

Facebook
• Posting
– Communicate Daily
– Test days of week and time of day
– Dr.’s
• Hand off to a trusted team member

3

6/4/2014

Facebook
• What to post?
– Blog articles
– Photos and Videos
– Fun or inspirational quotes
– Ask questions
– Relevant articles from AGD, AACD, Suppliers,
etc..

4

6/4/2014

Facebook
• 3rd Party Applications
– Contest and Promotions
– Fan offer

5

6/4/2014

6

6/4/2014

YouTube
•
•
•
•

We are visual people
Produce high quality video
Connect emotionally
Be yourself
– Even if you don’t think you’re qualified
– People prefer authenticity

YouTube
• What type of videos?
• 4 types
– About Us
– Testimonial
– Guest Interview
– Fun Videos

7

6/4/2014

YouTube
• What type of videos?
– Testimonial
• Your patients in the office

YouTube
• Is it worth my time?
– Social proof for your practice
– Reveals the heart behind the mask
– People remember what they see not what
they read
– Search Engines Like Video Content

Risk Produces Reward
•
•
•
•

Everyone Has A Story
Step Into The Unknown
Do Life With Your Community
Give And Receive

8

6/4/2014

Digital Storytelling
• Facebook, YouTube and Video Content
– Focus Your Efforts Here
– Be Consistent
– Give Yourself Time
• Marathon Territory

Resources
Order The Book and get a
bonus ebook
Only at
100NewPatientsAmonth.com

Tyler Williams Live
• High Performance Coaching
– Via Phone Call or Skype
– 30 Minute Complimentary Session
– tyler@tylerwilliamslive.com

9



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