VMware Horizon Client For Windows 10 UWP Installation And Setup Guide 10. 4.6 10uwp 46 Install

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VMware Horizon Client

for Windows 10 UWP

Installation and Setup

Guide

Modified on 21 SEP 2017

VMware Horizon Client for Windows 10 UWP 4.6

VMware Horizon Client for Windows 10 UWP Installation and Setup Guide

VMware, Inc. 2

You can find the most up-to-date technical documentation on the VMware website at:

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Contents

1VMware Horizon Client for Windows 10 UWP Installation and Setup Guide 5

2Setup and Installation 6

System Requirements for Windows 10 UWP Devices 6

Windows Hello Authentication Requirements 7

Preparing Connection Server for Horizon Client 7

Supported Desktop Operating Systems 8

Install or Upgrade Horizon Client for Windows 10 UWP 8

Save Information About Recent Servers on the Horizon Client Home Window 9

Configure Advanced TLS/SSL Options 9

Configure VMware Blast Options 10

Displaying Help for Horizon Client 11

3Managing Remote Desktop and Application Connections 12

Setting the Certificate Checking Mode in Horizon Client 12

Select a Display Protocol 13

Connect to a Remote Desktop or Application 14

Disable Windows Hello in Horizon Client 15

Pinning a Remote Desktop or Application to the Start Screen 16

Disconnecting From a Remote Desktop or Application 16

Logging Off From a Remote Desktop 16

4Using a Remote Desktop or Application 17

Feature Support Matrix 18

Using Full-Screen Mode 19

Adjusting the Screen Resolution for Remote Desktops and Applications 20

Enable the Local Zoom Feature 20

Prevent Screen Lock 20

Using the Sidebar 21

Gestures and Navigation Aids 21

Multitasking 22

Using Horizon Client with a Microsoft Display Dock 22

Copying and Pasting Text and Images 22

Saving Documents in a Remote Application 23

Internationalization 23

5Troubleshooting Horizon Client 24

Resetting a Remote Desktop or Application 24

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Uninstall the VMware Horizon Client App 24

Collect Logs to Send to Technical Support 25

Horizon Client Stops Responding or the Remote Desktop Freezes 26

Connecting to a Server in Workspace ONE Mode 26

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VMware Horizon Client for

Windows 10 UWP Installation

and Setup Guide 1

This document, VMware Horizon Client for Windows 10 UWP Installation and Setup Guide, provides

information about installing, configuring, and using VMware Horizon® Client™ software on a Windows 10

device.

This information is intended for administrators who must set up a Horizon deployment that includes

Windows 10 client devices. The information is written for experienced system administrators who are

familiar with virtual machine technology and datacenter operations.

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Setup and Installation 2

Setting up a Horizon deployment for Windows 10 UWP clients involves using certain Connection Server

settings, meeting the system requirements for Horizon servers and Windows 10 device clients, and

installing the VMware Horizon Client Windows app.

This section includes the following topics:

nSystem Requirements for Windows 10 UWP Devices

nWindows Hello Authentication Requirements

nPreparing Connection Server for Horizon Client

nSupported Desktop Operating Systems

nInstall or Upgrade Horizon Client for Windows 10 UWP

nSave Information About Recent Servers on the Horizon Client Home Window

nConfigure Advanced TLS/SSL Options

nConfigure VMware Blast Options

nDisplaying Help for Horizon Client

System Requirements for Windows 10 UWP Devices

The device on which you install Horizon Client, and the peripherals it uses, must meet certain system

requirements.

Operating systems nWindows 10 Current Branch (CB) version 1703 (Creators Update)

nWindows 10 Current Branch (CB) version 1607 (Anniversary Update)

nWindows 10 Current Branch for Business (CBB) version 1607

(Anniversary Update)

nWindows 10 Long-Term Servicing Branch (LTSB) version 1607

(Anniversary Update)

Windows Hello

authentication

See Windows Hello Authentication Requirements.

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Connection Server,

security server, and

View Agent or

Horizon Agent

Latest maintenance release of Horizon 6 version 6.x and later releases.

VMware recommends that you use a security server or

Unified Access Gateway appliance so that client devices do not require a

VPN connection.

Display protocol for

remote desktops and

applications

nVMware Blast (requires Horizon Agent 7.0 or later)

nPCoIP

Windows Hello Authentication Requirements

To use Windows Hello to authenticate in Horizon Client, you must meet certain requirements.

Windows 10 device

models

Any Windows 10 device that supports Windows Hello, such as Microsoft

Surface Pro 4.

Operating system

requirements

Set up Windows Hello in Settings > Accounts > Sign-in options.

Connection Server

requirements

nHorizon 6 version 6.2 or a later release.

nEnable biometric authentication in Connection Server. For information,

see "Configure Biometric Authentication" in the View Administration

document.

Horizon Client

requirements

Enable Windows Hello by tapping Enable Windows Hello on the server

login dialog box. After you successfully log in, your Active Directory

credentials are stored securely on the Windows 10 device. Enable

Windows Hello is shown the first time you log in and does not appear after

Windows Hello authentication is enabled.

You can use Windows Hello authentication as part of two-factor authentication with RSA SecurID and

RADIUS authentication.

Preparing Connection Server for Horizon Client

A Horizon administrator must perform specific tasks to enable end users to connect to remote desktops

and applications.

Before end users can connect to a Connection Server instance or a security server and access a remote

desktop or application, a Horizon administrator must configure certain pool settings and security settings:

nIf you plan to use Unified Access Gateway, configure Connection Server to work with

Unified Access Gateway. See the Deploying and Configuring Unified Access Gateway document.

Unified Access Gateway appliances fulfill the same role that was previously played by only security

servers.

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nIf you are using a security server, verify that you are using the latest maintenance releases of

Connection Server 6.x and Security Server 6.x or later releases. For more information, see the View

Installation document.

nVerify that a desktop or application pool has been created and that the user account that you plan to

use is entitled to access the pool. For information, see the Setting Up Virtual Desktops in Horizon 7 or

Setting Up Published Desktops and Applications in Horizon 7 document.

nTo use two-factor authentication with Horizon Client, such as RSA SecurID or RADIUS authentication,

you must enable this feature on Connection Server. For more information, see the topics about two-

factor authentication in the View Administration document.

nTo use Windows Hello authentication, you must enable biometric authentication in Connection Server.

Biometric authentication is supported in Horizon 6 version 6.2 and later. For more information, see the

View Administration document.

Supported Desktop Operating Systems

Administrators create virtual machines with a guest operating system and install agent software in the

guest operating system. End users can log in to these virtual machines from a client device.

For a list of the supported Windows guest operating systems, see "Supported Operating Systems for

Horizon Agent" in the View Installation document.

Install or Upgrade Horizon Client for Windows 10 UWP

The VMware Horizon Client app is a Windows 10 UWP app, and you install just as you do other Windows

10 UWP apps.

Prerequisites

nVerify that the client device meets the system requirements for Horizon Client. See System

Requirements for Windows 10 UWP Devices.

nIf you have not already set up the client device, do so. See the manufacturer's user's guide for the

device.

Procedure

1Open the Microsoft Store app on the device and use your Microsoft account to log in.

2Search for the VMware Horizon Client app.

3Click Install or Free to install the VMware Horizon Client app on the device.

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Save Information About Recent Servers on the

Horizon Client Home Window

You can configure Horizon Client to save a server shortcut on the home window after you connect to a

server for the first time.

Procedure

1Tap the Option menu in the upper-left corner of the Horizon Client menu bar.

If you are connected to a server, you can tap the Option menu in the upper-left corner of the desktop

and application selection window. If you are connected to a remote desktop or application, you can

tap the Option button in the desktop or application window and tap Settings.

2Expand the Advanced section and tap to toggle the Save information about recent servers option

to On.

If the option is set to Off, Horizon Client does not save recent servers on the home window.

Configure Advanced TLS/SSL Options

You can select the security protocols and cryptographic algorithms that are used to encrypt

communications between Horizon Client and Horizon servers and between Horizon Client and the agent

in the remote desktop.

By default, TLSv1.0, TLSv1.1, and TLSv1.2 are enabled. SSL v2.0 and 3.0 are not supported. The default

cipher control string is "!aNULL:kECDH+AESGCM:ECDH+AESGCM:RSA+AESGCM:kECDH

+AES:ECDH+AES:RSA+AES".

If you configure a security protocol for Horizon Client that is not enabled on the Horizon server to which

the client connects, a TLS/SSL error occurs and the connection fails.

For information about configuring the security protocols that are accepted by Connection Server

instances, see the View Security document.

Procedure

1Tap the Option menu in the upper-left corner of the Horizon Client menu bar and expand the SSL

Options section.

2To enable or disable a security protocol, tap the On or Off toggle under the security protocol name.

You can enable and disable the TLSv1.0, TLSv1.1, and TLSv1.2 protocols. All three protocols are

enabled by default.

Note TLSv1.0 and TLSv1.2 require TLSv1.1 to be enabled. You cannot disable TLSv1.1 if TLSv1.0

and TLSv1.2 are enabled.

3To change the cipher control string, replace the default string and tap Change.

4(Optional) If you need to revert to the default cipher control string, tap Default.

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Your changes take effect the next time you connect to the server.

Configure VMware Blast Options

You can configure H.264 decoding and network condition options for remote desktop and application

sessions that use the VMware Blast display protocol.

You cannot change the network condition option after you connect to a server. You can configure H.264

decoding before or after you connect to a server.

Prerequisites

To use this feature, Horizon Agent 7.0 or later must be installed.

Procedure

1Tap the Option menu in the upper-left corner of the Horizon Client menu bar and expand the VMware

Blast section.

If you are connected to a server, you can tap the Option menu in the upper-left corner of the desktop

and application selection window, expand the Protocol section, and select VMware Blast. You

cannot change the network condition option after you log in to a server.

2Configure the decoding and network condition options.

Option Action

Allow H.264 decoding Configure this option to allow H.264 decoding in Horizon Client.

When this option is selected (the default setting), Horizon Client uses H.264

decoding if the agent supports H.264 software or hardware encoding. If the agent

does not support H.264 software or hardware encoding, Horizon Client uses

JPG/PNG decoding.

Deselect this option to use JPG/PNG decoding.

Select your network condition for the

best experience

Select one of the following network condition options:

nExcellent - Horizon Client uses only TCP networking. This option is ideal for

a LAN environment.

nTypical (default) - Horizon Client works in mixed mode. In mixed mode,

Horizon Client uses TCP networking when connecting to the server and uses

Blast Extreme Adaptive Transport (BEAT) if the agent and Blast Security

Gateway (if enabled) support BEAT connectivity. This option is the default

setting.

nPoor - Horizon Client uses only BEAT networking if the BEAT Tunnel Server

is enabled on the server, otherwise it switches to mixed mode.

Note In Horizon 7 version 7.1 and earlier, Connection Server and Security

Server instances do not support the BEAT Tunnel Server.

Unified Access Gateway 2.9 and later supports the BEAT Tunnel Server.

Blast Security Gateway for Connection Server and Security Server instances do

not support BEAT networking.

Changes for H.264 take effect the next time a user connects to a remote desktop or application and

selects the VMware Blast display protocol. Your changes do not affect existing VMware Blast sessions.

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Displaying Help for Horizon Client

To access the help system from within the Horizon Client app, tap the Option menu in the upper-left

corner of the menu bar, tap the information icon (!), and tap the link under Online Help. You can also

display the help system after you connect to a server or log in to a remote desktop or application.

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Managing Remote Desktop and

Application Connections 3

End users can use Horizon Client to connect to a server, log in to or off of remote desktops, and use

remote applications. For troubleshooting purposes, end users can also reset remote desktops and

applications.

Depending on how you configure policies for remote desktops, end users might be able to perform many

operations on their desktops.

This section includes the following topics:

nSetting the Certificate Checking Mode in Horizon Client

nSelect a Display Protocol

nConnect to a Remote Desktop or Application

nDisable Windows Hello in Horizon Client

nPinning a Remote Desktop or Application to the Start Screen

nDisconnecting From a Remote Desktop or Application

nLogging Off From a Remote Desktop

Setting the Certificate Checking Mode in Horizon Client

You can determine whether client connections are rejected if any or some server certificate checks fail by

configuring a setting in Horizon Client.

Certificate checking occurs for SSL connections between the server and Horizon Client. Certificate

verification includes the following checks:

nHas the certificate been revoked?

nIs the certificate intended for a purpose other than verifying the identity of the sender and encrypting

server communications? That is, is it the correct type of certificate?

nHas the certificate expired, or is it valid only in the future? That is, is the certificate valid according to

the computer clock?

nDoes the common name on the certificate match the host name of the server that sends it? A

mismatch can occur if a load balancer redirects Horizon Client to a server that has a certificate that

does not match the host name entered in Horizon Client. Another reason a mismatch can occur is if

you enter an IP address rather than a host name in the client.

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nIs the certificate signed by an unknown or untrusted certificate authority (CA)? Self-signed certificates

are one type of untrusted CA.

To pass this check, the certificate's chain of trust must be rooted in the device's local certificate store.

To set the certificate checking mode, start Horizon Client, tap the Option menu in the upper-left corner of

the menu bar, and expand the Certificate Checking Mode section. You have the following choices:

nNever connect to untrusted servers. If any of the certificate checks fails, the client cannot connect

to the server. An error message lists the checks that failed.

nAttempt to connect regardless of server identity certificates. This setting means that no

certificate checking occurs.

Because the certificate mechanism used in Windows 10 UWP apps is more limited than for Windows

desktop applications, the certification check can fail even if the level is set to Attempt to connect

regardless of server identity certificates. For example, the certification check can fail for the following

reasons:

nThe certificate signed by the root CA has been revoked.

nThe certificate signed by the intermediate CA has been revoked.

nThe certificate is valid but the intermediate CA has been revoked.

nThe certificate in the chain contains an unknown extension that is marked "critical".

Select a Display Protocol

You can select the display protocol that Horizon Client uses when you connect to a remote desktop or

application.

Procedure

1In Horizon Client, tap the Option menu in the upper-left corner of the Horizon Client menu bar.

If you are connected to a server, you can tap the Option menu in the upper-left corner of the desktop

and application selection window.

2Expand the Protocol section and select the display protocol to use.

To use VMware Blast, Horizon Agent 7.0 or later must be installed on the remote desktop or

application machine.

3(Optional) If you selected VMware Blast, enable or disable H.264 encoding by tapping and toggling

the Allow H.264 decoding option to On or Off.

When this option is set to On, Horizon Client allows H.264 encoding if Horizon Agent for the remote

desktop or application supports H.264 encoding. If Horizon Agent for the remote desktop or

application does not support H.264 encoding, Horizon Client uses JPEG/PNG encoding instead.

When this option is set to Off (the default setting), H.264 encoding is not allowed and Horizon Client

always using JPEG/PNG encoding.

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The next time you connect to a remote desktop or application, Horizon Client uses the display protocol

that you selected. You cannot change the display protocol for a currently connected session.

If you connect to a remote desktop or application that does not support the display protocol that you

selected, Horizon Client displays an error message.

Connect to a Remote Desktop or Application

To connect to a remote desktop or application, you must provide the name of a server and supply

credentials for your user account.

Before you have end users access their remote desktops and applications, test that you can connect to a

remote desktop or application from a client device. You might need to specify a server and supply

credentials for your user account.

Prerequisites

nObtain login credentials, such as an Active Directory user name and password, RSA SecurID user

name and passcode, or RADIUS authentication user name and passcode.

nObtain the NETBIOS domain name for logging in. For example, you might use mycompany rather than

mycompany.com.

nPerform the administrative tasks described in Preparing Connection Server for Horizon Client.

nIf you are outside the corporate network and require a VPN connection to access remote desktops

and applications, verify that the client device is set up to use a VPN connection and turn on that

connection.

nVerify that you have the fully qualified domain name (FQDN) of the server that provides access to the

remote desktop or application. Underscores (_) are not supported in server names. If the port is not

443, you also need the port number.

nConfigure the certificate checking mode for the SSL certificate presented by the server. See Setting

the Certificate Checking Mode in Horizon Client.

nIf you plan to use Windows Hello to authenticate, verify that Windows Hello is set up on the Windows

10 device. For complete requirements, see Windows Hello Authentication Requirements.

Procedure

1If a VPN connection is required, turn on the VPN.

2Tap the VMware Horizon Client app.

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3Connect to a server.

Option Description

Connect to a new server Tap Add Server, enter the name of a server, and tap Connect.

Connect to an existing server Tap the server icon the home window.

Connections between Horizon Client and servers always use SSL. The default port for SSL

connections is 443. If the server is not configured to use the default port, use the format shown in this

example: view.company.com:1443.

4If you are prompted for RSA SecurID credentials or RADIUS authentication credentials, enter the

user name and passcode and tap Login.

The passcode might include both a PIN and the generated number on the token.

5If you are prompted for a user name and password, supply your Active Directory credentials.

a Type the user name and password of a user who is entitled to use at least one desktop or

application pool.

b Select a domain.

c (Optional) If the Enable Windows Hello button is available, tap it to use Windows Hello

authentication.

The Enable Windows Hello button is available only if biometric authentication is enabled on the

server and you have not previously authenticated with Windows Hello.

d Tap Login.

If Windows Hello is enabled and you are logging in for the first time, your Active Directory credentials

are stored securely on your Windows 10 device for future use.

6If you are prompted for Windows Hello authentication, use your fingerprint, face, iris, or PIN to

authenticate.

If you do not want to use Windows Hello authentication, click Cancel to enter a user name and

password.

7Tap a desktop or application to connect to it.

The remote desktop or application starts.

Disable Windows Hello in Horizon Client

You can disable Windows Hello for a server that you previously logged in to with Windows Hello

authentication.

Prerequisites

Verify that a shortcut for the server appears on the Horizon Client home window. To configure

Horizon Client to save server shortcuts, see Save Information About Recent Servers on the Horizon

Client Home Window.

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Procedure

1Tap and hold the server shortcut on the Horizon Client home window.

2When the context menu appears, tap Sign out server.

The next time you connect to the server, you can enter a user name and password and the Enable

Windows Hello button appears on the server login dialog box.

Pinning a Remote Desktop or Application to the Start

Screen

You can pin a remote desktop or application to the Start screen by right-clicking the desktop or application

on the desktop and application selection window and selecting Pin to Start from the context menu.

If you are not logged in to the server when you tap the remote desktop or application on the Start screen,

Horizon Client prompts you to authenticate to the server before it starts the remote desktop or application.

If you are already logged in to the server, the remote desktop or application starts and you do not need to

authenticate to the server.

Disconnecting From a Remote Desktop or Application

You can disconnect from a remote desktop without logging off, so that applications remain open on the

remote desktop. You can also disconnect from a remote application so that the remote application

remains open.

When you are logged in to the remote desktop or application, you can disconnect by tapping the

Disconnect button in the desktop or application window and tapping Disconnect.

Note A Horizon administrator can configure a remote desktop to automatically log off when it is

disconnected. In that case, any open programs in the remote desktop are stopped.

Logging O From a Remote Desktop

If you are currently connected to and logged in to a remote desktop, you can use the Windows Start

menu to log off.

You can also log off by tapping the Ctrl+Alt+Del button in the desktop or application window and tapping

Log off.

Any unsaved files that are open on the remote desktop are closed during the logoff operation. If you

disconnect from a remote desktop without logging off, applications remain open on the remote desktop.

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Using a Remote Desktop or

Application 4

Horizon Client includes features that are common to other Windows 10 UWP apps, as well as features

that are specific to remote desktops and applications.

This section includes the following topics:

nFeature Support Matrix

nUsing Full-Screen Mode

nAdjusting the Screen Resolution for Remote Desktops and Applications

nEnable the Local Zoom Feature

nPrevent Screen Lock

nUsing the Sidebar

nGestures and Navigation Aids

nMultitasking

nUsing Horizon Client with a Microsoft Display Dock

nCopying and Pasting Text and Images

nSaving Documents in a Remote Application

nInternationalization

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Feature Support Matrix

Some features are supported on one type of client but not on another. For example, USB access is

supported with Horizon Client for Windows but not with Horizon Client for Windows 10 UWP.

Table 4‑1. Features Supported on Windows Desktops for Windows 10 UWP Horizon Clients

Feature

Windows 10

Desktop

Windows 8.x

Desktop

Windows 7

Desktop

Windows Vista

Desktop

Windows XP

Desktop

Windows

Server

2008/2012 R2

and Windows

Server 2016

Desktops

USB redirection

Real-Time

Audio-Video

(RTAV)

Serial port

redirection

VMware Blast

display protocol

X X X X

RDP display

protocol

PCoIP display

protocol

X X X Limited Limited X

Persona

Management

Wyse MMR

Windows Media

MMR

Location-based

printing

X X X Limited Limited X

Virtual printing

Smart cards

RSA SecurID or

RADIUS

X X X Limited Limited X

Single sign-on X X X Limited Limited X

Multiple monitors

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Windows 10 desktops require View Agent 6.2 or later or Horizon Agent 7.0 or later. Windows Server 2012

R2 desktops require View Agent 6.1 or later or Horizon Agent 7.0 or later. Windows Server 2016 desktops

require Horizon Agent 7.0.2 or later.

Important View Agent 6.1 and later and Horizon Agent 7.0 and later releases do not support Windows

XP and Windows Vista desktops. View Agent 6.0.2 is the last View release that supports these guest

operating systems. Customers who have an extended support agreement with Microsoft for Windows XP

and Vista, and an extended support agreement with VMware for these guest operating systems, can

deploy the View Agent 6.0.2 version of their Windows XP and Vista desktops with Connection Server 6.1.

For descriptions of these features and their limitations, see the View Architecture Planning document.

Feature Support for Published Desktops on RDS Hosts

RDS hosts are server computers that have Windows Remote Desktop Services and Horizon Agent

installed. Multiple users can have desktop sessions on an RDS host simultaneously. An RDS host can be

either a physical machine or a virtual machine.

The following table contains rows only for the features that are supported. Certain features are supported

on virtual machine RDS hosts and not on physical machine RDS hosts.

Table 4‑2. Features Supported for RDS Hosts with View Agent 6.0.x or Later, or

Horizon Agent 7.0 or Later, Installed

Feature

Windows Server 2008 R2

RDS Host

Windows Server 2012

RDS Host

Windows Server 2016 RDS

Host

RSA SecurID or RADIUS X X Horizon Agent 7.0.2 and later

Single sign-on X X Horizon Agent 7.0.2 and later

VMware Blast display protocol Horizon Agent 7.0 and later Horizon Agent 7.0 and later Horizon Agent 7.0.2 and later

PCoIP display protocol X X Horizon Agent 7.0.2 and later

Location-based printing View Agent 6.0.1 and later

(virtual machine only)

View Agent 6.0.1 and later

(virtual machine only)

Horizon Agent 7.0.2 and later

(virtual machine only)

For information about which editions of each guest operating system are supported, see "Supported

Operating Systems for Horizon Agent" in the View Installation document.

Using Full-Screen Mode

You can display remote desktops and applications in full-screen or windowed mode on a Surface Pro 4 or

Surface Book. Full-screen mode is enabled by default.

To toggle full-screen mode on and off, after you log in to a remote desktop or application, tap the Option

button in the remote desktop or application window and tap Full Screen.

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Adjusting the Screen Resolution for Remote Desktops

and Applications

If your tablet has a high-resolution screen, you might have some difficulty reading the icons and text in a

remote desktop or application. You can lower the screen resolution to improve readability.

To change the screen resolution before you log in to a remote desktop or application, tap the Option

menu in the upper-left corner of the Horizon Client menu bar, expand the Resolution Mode section, and

select one of the resolution options.

You can also change the screen resolution after you connect to a server or log in to a remote desktop or

application.

Enable the Local Zoom Feature

When you enable the local zoom feature, you can pinch your fingers together or apart on your

touchscreen to zoom in and out in the remote desktop or application.

For Windows 8 and Windows 10 virtual machine desktops, and for Windows Server 2012 R2 and

Windows Server 2016 RDS desktops and applications, you cannot pinch your fingers together and apart

to zoom in and out unless you enable the local zoom feature.

Procedure

1Connect to a remote desktop or application.

2Tap the Option button in the desktop or application window and tap Settings.

3Expand the Advanced section and tap to toggle the Local Zoom option to On.

If the option is set to Off, you cannot use the local zoom feature in the remote desktop or application.

The option is set to On by default.

Prevent Screen Lock

After a certain amount of idle time, the Windows 10 device might dim the display, activate the lock screen,

or power down the display to conserve power. You can set an option to prevent screen lock for a remote

desktop or application.

Note Windows 10 devices register watching and listening as user idle time. The amount of idle time

required before screen lock occurs depends on the device's user settings.

Procedure

1Connect to a remote desktop or application.

2Tap the Option button in the desktop or application window and tap Settings.

3Expand the Advanced section and tap to toggle the Screen always on option to On.

If the option is set to Off, screen lock may occur.

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Using the Sidebar

After you connect to a remote desktop or application, you can use the sidebar to open other desktops and

applications.

Table 4‑3. Sidebar Actions

Action Description

Show the sidebar Tap the Option button in the remote desktop or application

window and tap Side Bar.

Hide the sidebar Tap anywhere inside the remote desktop or application window.

Open a remote desktop or application Tap the name of the remote desktop or application in the

sidebar.

Search for a remote desktop or application Type the name of the remote desktop or application in the

Search box. To open the remote desktop or application, tap its

name in the search results.

Gestures and Navigation Aids

VMware has created user interaction aids to help you navigate conventional Windows user interface

elements.

Clicking

As in other apps, you can tap to click a user interface element. You can also use an external mouse.

Right-Clicking

The following options are available for right-clicking:

nUse an external mouse to right-click.

nOn a touchpad, tap with two fingers.

nOn a touch screen, tap and hold until the right-click menu appears.

Zooming In and Out

On a touch screen, pinch your fingers together or apart to zoom.

On operating systems that support touch input, zoom in and zoom out on a touch screen work only if you

enable the local zoom feature. See Enable the Local Zoom Feature. Windows 8, Windows 8.1, Windows

10, Windows Server 2012, and Windows Server 2016 support touch input.

Scrolling and Scroll Bars

The following options are available for vertical scrolling:

nUse an external mouse to scroll.

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nOn a touchpad, tap and hold with your thumb and then scroll down with two fingers.

nOn a touch screen, tap with two fingers and then drag to scroll, or use one finger to drag the scroll

bar. The text under your fingers moves in the same direction as your fingers.

Sound, Music, and Video

If sound is turned on for your device, you can play audio and video in a remote desktop.

Ctrl+Alt+Del

Because the Windows key combination Ctrl+Alt+Del is not supported in remote desktops and

applications, tap the Ctrl+Alt+Del button in the remote desktop or application window instead.

Multitasking

You can switch between Horizon Client and other apps without losing a remote desktop or application

connection.

You can resize the Horizon Client app so that it takes up part of the screen alongside another app.

If you leave a session idle for some amount of time, before the session times out, you receive a prompt,

asking if you want to keep the session alive. Tap or click anywhere on the screen or press a key on your

keyboard to keep the session alive. If enough time has passed so that the connection to the remote

desktop or application was lost, Horizon Client returns to the desktop and application selection window

and prompts you to reconnect.

Using Horizon Client with a Microsoft Display Dock

The VMware Horizon Client app works with Continuum for Windows 10 Mobile. You can use a Microsoft

Display Dock to connect your Windows 10 smartphone to an external display and mouse. With this

feature, you can use Horizon Client just as you would use it on a desktop PC.

Copying and Pasting Text and Images

By default, you can copy and paste text from the local client system to a remote desktop or application. If

a Horizon administrator enables the feature, you can also copy and paste text from a remote desktop or

application to the client system or between two remote desktops or applications.

You can copy and paste plain text only. Images and RTF (Rich Text Format) are not supported.

A Horizon administrator can configure this feature so that copy and paste operations are allowed only

from the client system to a remote desktop or application, or only from a remote desktop or application to

the client system, or both, or neither.

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A Horizon administrator can configure the ability to copy and paste by configuring group policy settings

that pertain to Horizon Agent. Depending on the Horizon server and agent version, an administrator might

also be able to use group policies to restrict clipboard formats during copy and paste operations or use

Smart Policies to control the copy and paste behavior in remote desktops. For more information, see the

Configuring Remote Desktop Features in Horizon 7 document.

The clipboard can accommodate 64 K of data for copy and paste operations. If you try to copy more than

the maximum clipboard size, the text is truncated.

You cannot copy and paste files between a remote desktop and the file system on the local client

computer.

Saving Documents in a Remote Application

With certain remote applications, such as Microsoft Word or WordPad, you can create and save

documents. Where these documents are saved depends on your company's network environment. For

example, your documents might be saved to a home share mounted on your local computer.

A Horizon administrator can use the RDS Profiles group policy setting called Set Remote Desktop

Services User Home Directory to specify where documents are saved. For more information, see the

Configuring Remote Desktop Features in Horizon 7 document.

Internationalization

Both the user interface and the documentation are available in English, Japanese, French, German,

Simplified Chinese, Traditional Chinese, Korean, and Spanish. You can also input characters for these

languages.

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Troubleshooting Horizon Client 5

You can solve most Horizon Client problems by resetting the desktop or reinstalling the app.

You can also enable log collection and send log files to VMware for troubleshooting.

This section includes the following topics:

nResetting a Remote Desktop or Application

nUninstall the VMware Horizon Client App

nCollect Logs to Send to Technical Support

nHorizon Client Stops Responding or the Remote Desktop Freezes

nConnecting to a Server in Workspace ONE Mode

Resetting a Remote Desktop or Application

If you are currently connected to and logged in to a remote desktop or application, you can tap the

Disconnect button in the desktop or application window and tap Reset to reset the remote desktop or

application.

The Reset command is available only if the Horizon administrator has allowed it and only if the status of

the remote desktop or application is such that the action can be taken.

You might need to restart a remote desktop or application if the desktop operating system or application

stops responding.

Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the

PC to restart. Any files that are open on the remote desktop are closed without being saved.

Resetting a remote application quits all remote applications and logs off all of your remote application

sessions. Unsaved changes in remote applications might be lost.

Uninstall the VMware Horizon Client App

You can sometimes resolve problems with Horizon Client by uninstalling and reinstalling the

VMware Horizon Client app from the Windows 10 UWP device.

You uninstall Horizon Client just as you would uninstall any Windows 10 UWP app.

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Procedure

1On your device, locate the VMware Horizon Client app.

2Right-click the VMware Horizon Client tile or icon and tap Uninstall.

What to do next

Reinstall the VMware Horizon Client app. See Install or Upgrade Horizon Client for Windows 10 UWP.

Collect Logs to Send to Technical Support

You can enable logging and collect a log bundle to send to technical support.

To troubleshoot some issues, you might be directed to collect logs to send to technical support. Logging

will affect the performance of Horizon Client if a secure tunnel session is being used to connect to the

remote desktop. Be sure to turn the advanced logging feature off when logging is no longer necessary.

Prerequisites

Contact VMware technical support so that you can determine where to send the log files you collect.

Procedure

1In Horizon Client, tap the Option menu in the upper-left corner of the menu bar.

If you are connected to a server, you can tap the Option menu in the upper-left corner of the desktop

and application selection window. If you are connected to a remote desktop or application, you can

tap the Option button in the desktop or application window and tap Settings.

2Expand the Logging section and tap to toggle the Enable advanced logging option to on.

3Tap Collect support information, navigate to the location on your device to store the log files, select

the directory, and tap Select folder.

For example, for convenience you might tap the Desktop item to save the logs in a folder on your

local desktop.

Horizon Client creates a folder named vmware-view-logs-timestamp in the location that you

specified.

4(Optional) To create a .zip file of the log folder before sending it to technical support, right-click the

folder and select Send to > Compressed (zipped) folder.

What to do next

Send the logs to VMware technical support.

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Horizon Client Stops Responding or the Remote Desktop

Freezes

When the window freezes, first, try resetting the remote desktop operating system.

Problem

Horizon Client does not work or repeatedly exits unexpectedly or the remote desktop freezes.

Cause

Assuming that Horizon servers are configured properly and that firewalls surrounding them have the

correct ports open, other issues usually relate to Horizon Client on the device or to the guest operating

system on the remote desktop.

Solution

nIf the operating system in the remote desktop freezes, use Horizon Client on the device to reset the

desktop.

This option is available only if the Horizon administrator has enabled this feature.

nUninstall and reinstall the app on the device.

nIf you get a connection error when you attempt to connect to the server, you might need to change

your proxy settings.

Connecting to a Server in Workspace ONE Mode

If you cannot connect to a server directly through Horizon Client, or if your desktop and application

entitlements are not visible in Horizon Client, Workspace ONE mode might be enabled on the server.

Problem

nWhen you try to connect to the server directly through Horizon Client, Horizon Client redirects you to

the Workspace ONE portal.

nWhen you open a desktop or application through a URI or shortcut, or when you open a local file

through file association, the request redirects you to the Workspace ONE portal for authentication.

nAfter you open a desktop or application through Workspace ONE and Horizon Client starts, you

cannot see or open other entitled remote desktops or applications in Horizon Client.

Cause

Beginning with Horizon 7 version 7.2, a Horizon administrator can enable Workspace ONE mode on a

Connection Server instance. This behavior is normal when Workspace ONE mode is enabled on a

Connection Server instance.

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Solution

Use Workspace ONE to connect to a Workspace ONE enabled server and access your remote desktops

and applications.

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