CGLOGISTICS S A OPERATION MANUAL ECUADOR

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OPERATIONAL GUIDELINES
Airfreight & Seafreight
ECUADOR

City/Airport Code
GYE GUAYAQUIL
UIO QUITO

TABLE OF CONTENTS
1.
1.1
1.2
1.3
1.4

General Information
Key Personnel/ Mobile Phones
Important E-Mail Addresses
Operating Hours
Official Language

2.
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9

Import Regulations
Order Procurement/ Shipping Instructions
Documents
Import Restrictions
Import Licenses/ Special Permits
Consular/ Legalizations
Non-Routine Matters
Personal Effects
Household Goods
DDU/ DDP

3.
3.1
3.2
3.3
3.4

Seashipment
Special Instructions
Dispatch of Shipping Documents
Pre-Advices
In-Bond Shipments (Transits)

4.
4.1
4.2
4.3
4.4

Airshipment
Special Instructions
Dispatch of Shipping Documents
Pre-Advices
In-Bond Shipments (Transits)

5.
5.1
5.2
5.3

Export Regulations
Information: Agent at destination
Information: Agent in origin
Process: Logistic & Documentation

Mistakes in Documentation

OPERATIONAL GUIDELINES
Airfreight & Seafreight
ECUADOR

City/Airport Code
GYE GUAYAQUIL
UIO QUITO

1. GENERAL INFORMATION:
CGLogistics S.A.
RUC: 0992732636001
Av. Fco. de Orellana Km. 1.5 y Juan Tanca Marengo
Ed. Cofín, P.3, Of. 3
Guayaquil, Ecuador
Phone: (+593-4) 2 922599
1.1 KEY PERSONNEL / MOBILE PHONES:

GENERAL MANAGER
Camilo Galdos L., General Manager Ext.# 109
E-mail: camilo.galdos@cglogistics.com.ec
Mobile phone: +593-9-98245930

COMMERCIAL STAFF
E-mail: sales.department@cglogistics.com.ec
Sales Department, (+593-4) 2 922599 – Ext. #114, 115, 116

Johanna Holguín V., Commercial Manager Ext.# 117
E-mail: johanna.holguin@cglogistics.com.ec
Mobile phone: +593-9-98174536
CUSTOMER SERVICE
E-mail: customerservices.department@cglogistics.com.ec
Customer Service, (+593-4) 2922599 - Ext.# 111
OPERATION AND DOCUMENT DEPARTMENT
E-mail: operation.department@cglogistics.com.ec
Operations Department, (+593-4) 2922599 - Ext.# 105
FINANCIAL / ACCOUNTING DEPARTMENT
E-mail: financial.department@cglogistics.com.ec
Financial Department, (+593-4) 2922599 - Ext.# 100, 102
Incomes: financial-in.department@cglogistics.com.ec
Outcomes: financial-out.department@cglogistics.com.ec

OPERATIONAL GUIDELINES
Airfreight & Seafreight
ECUADOR

City/Airport Code
GYE GUAYAQUIL
UIO QUITO

1.2 General E-Mail Addresses
allusers@cglogistics.com.ec
sales.department@cglogistics.com.ec
financial.department@cglogistics.com.ec
customerservices.department@cglogistics.com.ec
operation.department@cglogistics.com.ec
1.3 Operating Hours:
Station Operation
Mon – Fri 09:00 – 18:00 (Sat/ Sun closed)
Customs Clearance
Mon – Fri 09:00 – 16:30 (Sat/ Sun closed)
Estimated Time required for clearing AIR: 3 – 5 / SEA: 5 – 6
working days
Service after office hours:
Yes – Prior arrangement (not on Sundays)
1.4 Official Language:
Spanish

2. IMPORT REGULATIONS
2.1 ORDER PROCUREMENT/ SHIPPING INSTRUCTIONS:
CGLogistics S.A. usually issues individual procurement and / or detailed shipping instructions,
which have been agreed with the client prior to shipment. The concrete instructions have to be
strictly adhered to, as otherwise the client will hold ORIGIN OFFICE / CGLOGISTICS S.A. fully
responsible for any additional costs.

2.2 DOCUMENTS:
For customs purposes the following shipping documents are required:






Original Ocean/House-BL // Airway Bill House-AWB.
Original Commercial Invoice + Packing List (company headed paper)
Import License/ Special Permit/ Quality Certificate (Convening)/ Certificate of Origin (if
applicable)
Insurance Policy.
Order Sheet including the Tariff Code (PA)

OPERATIONAL GUIDELINES
Airfreight & Seafreight
ECUADOR

City/Airport Code
GYE GUAYAQUIL
UIO QUITO

Very important:






All documents must be original and duly signed & stamped.
All shipping documents (Master or Direct AWB/ HAWB/ Master or Ocean-B/L/ House-B/L)
must be rated. Hence the respective freight charges have to be indicated.
Original Invoices must be made in Spanish and included: Brand, Payment terms,
Incoterms and Origin.
Pro-Forma Invoices are not accepted.
The Insurance Policy must be applied locally by the Consignee for Custom Purposes.

2.3 IMPORT RESTRICTIONS:
2.3.1 All shipments to Ecuador have to be authorized by CGLOGISTICS S.A. prior to dispatch.
2.3.2 Collect Shipments
CGLOGISTICS S.A. will be responsible for the collection of cc-charges only after having given the
respective authorization prior to dispatch.
2.3.3“Short Shipped”
Ecuadorian customs regulations don’t contemplate “short shipped” and consider orders that arrive
in two (2) or more lots as separate shipments, where separate shipping documents have to be
issued and presented to local customs authorities.
The importer might hold ORIGIN OFFICE responsible for any problems and additional charges, in
case a shipment doesn’t arrive as manifested.
The origin station has to instruct the carriers accordingly in order to make sure that cargo is
shipped completely as booked.
2.3.4 Woodpacking Materials
The Ecuadorian Agricultural Health Service (SESA) has emitted the resolution No, 00012 in the
official register. By means of this resolution the technical procedures and the approving mark for
the wood packaging used in the international trade are established.
As a resolution of SESA from September 16 the fumigation of wood packaging is obligatory and it
is a requirement for entering and leaving cargo from the country.
As an agreement with this resolution the packagings that have been fumigated already will arrive
with a mark and a health service certificate from the origin country.
We provide you this information for you to take the requirements that are necessary for the
import and export of your packaging.
For more information you can visit the SESA web page www.sesa.mag.gov.ec
2.3.5 Packing Identification
To avoid delays and customs fines at destination is very important to determine on document
(HBL, MBL, Manifest) exactly packing identification. Bellow you can find typical kind of packaging
with the exactly identification:

OPERATIONAL GUIDELINES
Airfreight & Seafreight
ECUADOR

City/Airport Code
GYE GUAYAQUIL
UIO QUITO

In the case, that one shipment has TWO different kind of package on HBL needs to declare as
PACKAGES (PC). For example:

For LCL/LCL shipment is very important to declare Marks & Number, as shows physical in each
package of the shipment, is not allow to declared N/M, AS ADDRESS, etc.
Is very important to ask and coordinate with shipper, due that sometimes origin office just
declared the information received on packing list, please verify with your warehouse exact
information of Marks & Number, weight, CBM. It is only permitted two decimal digits likes:
87532,48.
According to Incoterms 2000, it is the obligation of the shipper to provide the packing and to
arrange for appropriate marking for exportation at his own expense, unless it is usual for the
particular trade or has been previously agreed with the buyer to make the goods available
unpacked. Subsequently, any extra charge that may incur for not complying the FAO’s ISPM 15
guidelines will be on shippers’ account.

OPERATIONAL GUIDELINES
Airfreight & Seafreight
ECUADOR

City/Airport Code
GYE GUAYAQUIL
UIO QUITO

2.4 IMPORT LICENSES//SPECIAL PERMITS:
Special permits or licenses are stipulated for a few products only. Prior to dispatch between
shipper and consignee needs to coordinate in order to avoid reshipment and high penalties.

2.5 CONSULAR/ LEGALIZATIONS:
Consular documents or legalizations are not required, except for Personal Effects.

2.6 NON-ROUTINE MATTERS:
Due to the very complicated customs rules and regulations in Ecuador, it is imperative to consult
CGLOGISTICS S.A. prior to shipment for non-routine matters, such as Temporary Admissions,
Import Licences, Partial Shipments, In-Bond Storage, Return of Shipments, International
Transits, Fairs and Exhibitions, etc.

2.7 PERSONAL EFFECTS: REQUIREMENTS
IMPORTANT
NOTE:
ECUADORIAN
CUSTOM
AUTHORITIES,
ESTABLISHES
A
CATEGORICAL WAY LIKE REQUIREMENT TO TAKE REFUGE IN THE EXEMPTION, THAT
MERCHANDISE MUST ARRIVE AT THE COUNTRY, WITHIN 60 LATER DAYS TO THE
ENTRANCE OF THE APPLICANT.

2.7.1. For Ecuadorian citizen
For personal effects, no commercial invoice is needed; however a packing list is not enough. For
custom clearance, cnee will need a consularized list (packing list certified by the Ecuadorian
Consulate at origin country before the goods be shipped) and must be able to prove (with copy of
passport) that he/she has been out of the country for at least one year.
2.7.2




For Foreigners
To possess immigrant's visa
To possess the not immigrants visa when the permanency in Ecuador is superior to one
year, you must present a Contract or an agreement of work.
You have to demonstrate that you own the goods by means of documents and with a
declaration sworn to the consul of Ecuador in the country where you come from.

2.8 HOUSEHOLD GOODS: REQUIREMENTS
IMPORTANT
NOTE:
ECUADORIAN
CUSTOM
AUTHORITIES,
ESTABLISHES
A
CATEGORICAL WAY LIKE REQUIREMENT TO TAKE REFUGE IN THE EXEMPTION, THAT
MERCHANDISE MUST ARRIVE AT THE COUNTRY, WITHIN 60 LATER DAYS TO THE
ENTRANCE OF THE APPLICANT.
2.8.1.





For Ecuadorian Citizen
At least one year in the exterior
To posses a resident visa from the country from which you’re returning to Ecuador.
Demonstrate that you own the goods by means of documents and with a declaration
sworn to the consul of Ecuador in the country where you come from.
The merchandise must arrive to the country in sixty days posterior to the revenue of the
solicitor

OPERATIONAL GUIDELINES
Airfreight & Seafreight
ECUADOR


City/Airport Code
GYE GUAYAQUIL
UIO QUITO

When the value is declared superior that $4000, 00 requires the inspection certificate of
origin.

2.8.2.For Foreigners

To posses immigrant’s visa

Not immigrant’s visa when the permanency in Ecuador is superior to one year, you must
present a Contract or an agreement of work.

To proceed with the revenue of furniture of house and work equipment the interested
person has to present the documents mentioned in the upper part.

2.9

DDU/ DDP:

2.9.1 Instructions

The origin station has to ask CGLOGISTICS S.A. prior to shipment for release and exact
shipping instructions.

The origin station has to specify exact delivery conditions, so Sales Department can adv
prior to dispatch all charges that has to be confirmed by the origin station prior to
shipment.
2.9.2 Documentation
In order to avoid additional charges for Fines, Storage and Demurrage, that would have to be
debited to origin in case of non-compliance with our DDU/ DDP Procedures and/ or Operational
Guidelines, the following original Documents (duly signed & stamped) have to be in hands of
CGLOGISTICS S.A. at least three (3) working days prior to seafreight or (1) working day upon
arrival of airfreight cargo.

2.9.2.1 Airfreight / Seafreight
Originals to be sent via courier or released at POD (MB/L)/ Copies to be advanced via fax/ e-mail:







MB/L / MAWB (airfreight)
HB/L / HAWB (seafreight)
Cargo Manifest
Comercial Invoice
Packing List (if aplicable)
Import License/ Special Permits/ Certificate of Origin (if applicable)

2.9.2.2 Commercial Invoices
To be issued as follows:




Original
Company headed paper
Duly signed & stamped by supplier

3. SEASHIPMENTS
3.1

SPECIAL INSTRUCTIONS:

OPERATIONAL GUIDELINES
Airfreight & Seafreight
ECUADOR

City/Airport Code
GYE GUAYAQUIL
UIO QUITO

Following instructions should be strictly adhered in MBL & HBL in order to avoid delays and
additional costs for storage and fines. Ecuadorian Customs Regulations only allow 72 hours
before arrival of shipment to present the consolidation (manifest) to local customs authorities.
Please check that the MBL & HBL fulfill with the following requirements:
3.1.1 MASTER BILL OF LOADING



Shipper: Name of the sending station
Consignee: Name of the Forwarder Freight Company
CGLOGISTICS S.A.
RUC: 0992732636001
Av. Fco. de Orellana Km. 1.5 y Juan Tanca Marengo. Ed. Cofin, P. 3, Of. 3
Guayaquil, Ecuador
Phone: (593-4) 2922599



Notify: Name of the company which has to be informed
CGLogistics S.A.
RUC: 0992732636001
Av. Fco. de Orellana Km. 1.5 y Juan Tanca Marengo. Ed. Cofin, P. 3, Of. 3
Guayaquil, Ecuador
Phone: (593-4) 2922599
operation.department@cglogistics.com.ec

3.1.2 HOUSE BILL OF LOADING





Shipper: Name of Exporter.
Consignee: Name of the Importer.
Notify: Name of the company and/or person which has to be informed
Deliver Agent
CGLogistics S.A.
RUC: 0992732636001
Av. Fco. de Orellana Km. 1.5 y Juan Tanca Marengo. Ed. Cofin, P. 3, Of. 3
Guayaquil, Ecuador
Phone: (593-4) 2922599
operation.department@cglogistics.com.ec

3.1.3 General Documents Requirements:








HBL & MBL must be compatible as to dates / nbr of pckgs / weight and measurement
even with decimal digits. It is only permitted two decimal digits likes: 87532,48.
HBL & MBL must be informed freights due to we have to inform Local Custom about it.
HBL & MBL data /copies must be reported / presented correctly issued to CUSTOMS prior
vessel or AIRPLANE arrival, therefore pls scan / fax HBL /MBL &C. MANIFEST in advanced.
Consignee / nbr of pckgs / weight and measurement can not be changed after vessel´s
arrival.
LCL/LCL shall be showed in HBLS covering groupage cargoes and FCL/FCL for container
shipments.
When a HBL is covering several containers, then the nbr of pckgs / the gross weight and
the measurement shall be stated per unit.
HBL freight amount must always be higher than that showed in MBL, otherwise whole
documentation will be rejected by customs.

OPERATIONAL GUIDELINES
Airfreight & Seafreight
ECUADOR

City/Airport Code
GYE GUAYAQUIL
UIO QUITO



FCL/FCL cntrs CAN NOT be showed with GROUPAGE CNTRS in the same MBL i.e must be
covered separately.



The CONSIGNEE details shall exactly correspond to the RUC nbr as registered e in the
income tax government entity. Certainly the consignee via shipper shall supply correct
data for BL filling.
The MARKS in the CARGO PACKING must clearly identify the consignee involved in the
B/L.
The PACKING of the cargo must be exactly stated / showed in the B/L i.e whether these
are: BAGS / CASES / DRUMS /pallets etc etc.
The number of packages showed / stated in the B/L must exactly be EQUAL to the
quantity found during stripping i.e you can not during stuffing due to stowage reasons
to depalletize any pallet and then ask to repalletize at discharging port in Ecuador.
The container SEAL nbr must be exactly equal in loading and discharging ports as per
B/L, otherwise container contents will be physically inspected, would suffer delays and
probably fined irrespective of seal damages during vessel’s operations.
Following HAZARDOUS cargoes definitely can not be loaded in our groupage containers:








According with the Custom Regulations, the IMO 1, IMO 5.2, IMO 6.2 & IMO 7
should not be stored inside the port area and should be removed from the hook of the
vessel by port security provision.

3.2 DISPATCH OF SHIPPING DOCUMENTS:
Due to Ecuadorian Customs Regulations we kindly ask you to strictly comply with the following
documents in order to guarantee a smooth and fast handling of our consolidated cargo:


Original MBL + three (3) carbon copies for each individual shipment. You also can send
the instructions to the local Carrier to print the original document locally and include in
the copy “Express Release”.

OPERATIONAL GUIDELINES
Airfreight & Seafreight
ECUADOR


City/Airport Code
GYE GUAYAQUIL
UIO QUITO

Original HBL + three (3) carbon copies for each individual shipment. You also can send
the instructions to CGLOGISTICS S.A. to print the original document locally and include in
the copy “Express Release”.

3.3 PRE-ADVICES:
Must be sent in advance via E-MAIL or FAX, at least 72 hours prior to arrival:
OPERATIONS MAIL:

operation.department@cglogistics.com.ec

CUSTOMER SERVICES MAIL:

customerservices.department@cglogistics.com.ec

FAX: (You must receive from us a notify of reception of docs)
GENERAL MAIL:

allusers@cglogistics.com.ec

Details:








Vessel Details (Vessel Name/Voyage)
MBL No.
HBL No.
Name of Shipper/ Consignee (Address/ Phone + Fax-Nos. / Contact Person)
Cargo Details (Pieces / Gross Weight/ Chargeable Weight)
In-Bond (Transit) Destination, if any
P/O-No. of Consignee

The pre-advice (necessary for Direct, Back-to-Back and Consol Shipments) is essential to
guarantee a proper customs entry.
If there is a special handling required, please indicate in your pre-alert.
Any changes in shipping schedule or routing have to be notified immediately

3.4 IN-BOND SHIPMENTS (TRANSITS):
All transit (In-Bond) shipments to inland destinations that are not served directly have to be
covered by a HBL either as regular consol or Back-to-Back. CGLOGISTICS S.A. is arranging the
transport from port of entry to the respective final destination and together with the importer
applies for the necessary “in-bond” papers/ guarantees.
In any case a separate manifest for each destination is necessary.
For In-Bond shipments please contact CGLOGISTICS S.A. prior to dispatch of cargo.

OPERATIONAL GUIDELINES
Airfreight & Seafreight
ECUADOR

City/Airport Code
GYE GUAYAQUIL
UIO QUITO

3.4.1 Document Release at Destination
Against payment of local carriers and our desconsolidation charges, HBL are made available to
consignee or their customs agent immediately after having received the documents from carrier.
3.4.2 Fees
Deconsolidation and storage charges are debited separately to each individual client.

4. AIRSHIPMENTS
4.1 STRAIGHT IATA SHIPMENTS:
No in-house control to destination possible. Delayed document release may occur at destination
since airlines give consolidated cargo absolute priority and in case of collect shipments request
immediate payment prior to release of documentation. Furthermore local airline-agents do not
notify arrival of cargo. Therefore it has to be paid utmost attention with a timely fax/ e-mail preadvice to CGLOGISTICS S.A. Whenever possible there has to be made use of the existing
consolidated services and avoid shipments on Direct IATA AWB. It is imperative to indicate the
freight charges, as “As Agreed” AWB’s are not accepted by customs authorities.

4.2 SPECIAL INSTRUCTIONS:
Following instructions should be strictly adhered to in order to avoid delays and additional costs
for storage and fines. Ecuadorian Customs Regulations only allow 48 hours before arrival of
shipment to present the consolidation (manifest) to local customs authorities.
4.2.1 MASTER AIR WAY BILL


Shipper: Name of the sending station



Consignee: Name of the Forwarder Freight Company
CGLOGISTICS S.A.
RUC: 0992732636001
Av. Fco. de Orellana Km. 1.5 y Juan Tanca Marengo. Ed. Cofin, P. 3, Of. 3
Guayaquil, Ecuador
Phone: (593-4) 2235352








Description: “Consolidated Cargo as per attached Cargo Manifest” - or –
“Dangerous
and Consolidated Cargo as per attached Cargo Manifest”.
Freight: “Prepaid” or “Collect”.
Rated: The net or IATA rate has to be indicated.
Final destination: Guayaquil / Quito (final destination airport of consolidation)

OPERATIONAL GUIDELINES
Airfreight & Seafreight
ECUADOR

4.2.2





City/Airport Code
GYE GUAYAQUIL
UIO QUITO

HOUSE AIR WAY BILL
Shipper/ Consignee/ Notify/ Description: As per instructions of supplier/ consignee or L/C.
Freight: “Prepaid” or “Collect” depending on delivery conditions and/ or shipping
instructions.
“To Order” consignments are not permitted.
The inland transit destination (where final customs clearance will be effected) has to be
indicated in HAWB as Airport of Destination with the following remarks: “In transit via .....
to final destination ..... “

Note: It is very important to mention the consignee ref. (P/O-No.) in HAWB
4.2.3 Cargo Manifest
All manifests have to show the flight/ routing information and HAWB(s) with respective cargo and
consignee details. Transit shipments require separate manifests (individual for every final
destination).
4.2.4 Label Requirement
According with our Local Customs Regulation, it is necessary to send a label in the packages
containing the following:






4.3

MAWB
HAWB
No. Packages
Shipper
Consignee

DISPATCH OF SHIPPING DOCUMENTS:

Due to Ecuadorian Customs Regulations we kindly ask you to strictly comply with the following
instructions in order to guarantee a smooth and fast handling of our consolidated cargo:
The following documents have to be attached to the MAWB (Original + 3 carbon copies) in a
separate envelope addressed to CGLOGISTICS S.A. (Import Department):



Original Cargo Manifest + three (3) copies
Original HAWB + three (3) carbon copies for each individual shipment

And attached to each HAWB:

Original Commercial Invoice + two (2) copies (must be issued in Spanish/ company
headed paper duly signed & stamped)

Original Packing List + two (2) copies

Original Phytosanitary Certificate, Dangerous Goods Declaration, Certificate of Origin, etc.
(if applicable)

Original Freight Invoice + two (2) copies (for cc-shipments)
Transit (In-Bond) shipments require separate cargo manifests and the following additional copy
documents for each individual transit destination:

OPERATIONAL GUIDELINES
Airfreight & Seafreight
ECUADOR



City/Airport Code
GYE GUAYAQUIL
UIO QUITO

Copy of Commercial Invoice (must be in Spanish/ company headed paper duly signed &
stamped)
Carbon copy of HAWB

4.4 PRE-ADVICES:
OPERATIONS MAIL:

operation.department@cglogistics.com.ec

CUSTOMER SERVICES MAIL:

customerservices.department@cglogistics.com.ec

FAX: (You must receive from us a notify of reception of docs)
GENERAL MAIL:

allusers@cglogistics.com.ec

Details:








Flight Details (Airline / Flight-No. / Day)
(M)AWB-No.
HAWB-No.
Name of Shipper/ Consignee (Address/ Phone + Fax-Nos. / Contact Person)
Cargo Details (Pieces / Gross Weight/ Chargeable Weight)
In-Bond (Transit) Destination, if any
P/O-No. of Consignee

4.5 IN-BOND SHIPMENTS (TRANSITS):
All transit (In-Bond) shipments to inland destinations/ airports that are not served directly have
to be covered by a HAWB either as regular consol or Back-to-Back. CGLOGISTICS.A. is arranging
the transport from airport of entry to the respective final destination and together with the
importer applies for the necessary “in-bond” papers/ guarantees.
In any case a separate manifest for each destination is necessary.
For In-Bond shipments please contact CGLOGISTICS S.A. prior to dispatch of cargo.
4.5.1 Document Release at Destination:
Against payment of airline handling and our desconsolidation charges, HAWB’s are made
available to consignee or their customs agent immediately after having received the documents
from airline.
4.5.2 Fees:
Deconsolidation and storage charges are debited separately to each individual client.

OPERATIONAL GUIDELINES
Airfreight & Seafreight
ECUADOR

City/Airport Code
GYE GUAYAQUIL
UIO QUITO

5. EXPORT REGULATIONS
Trade points costs must be agreed in origin or in destination before the coordination of shipment; in
order to fully and strictly comply with the instructions sent and thus provide the best service to the
shipper and the consignee.

5.1 INFORMATION: AGENT AT DESTINATION
 The agent should provide all information needed to contact the shipper without delay. (Contact,
email, phone, address, etc. ...)
 Full style: Should confirm full details, as information must be detailed in the Master B/L.
 Of the regulations by Customs on arrival:



Indicate restriction to import (receiver).
Documentation: specifying the prohibitions should have the docs.; so that, we can
avoid delays and additional costs. (detail freight, cbm, and other ...)

5.2 INFORMATION: AGENT IN ORIGIN
Services we provide:




Sea and air shipment from Ecuador to all international ports in the world.
Customs Office for exports.
Inland transportation from the place where required by the shipper or receiver to the
seaport for respective shipment.

The person in charge of the Exports must provide all information required for each shipment about
regulations, restrictions and updates of the Local Ecuadorian Customs.

5.3 PROCESS: LOGISTICS & DOCUMENTATION
• The Export Operative Assistant makes contact with the shipper once is confirmed the sent
instructions by e-mail or booking of the agreements made.
• Make the reservation of space with the carrier and selected vessel.
• Inform the shipper of the data required for the shipment (order of removal of the container).
When inland transportation is required, will coordinate it and send the data to the shipper for
security measures.
• Require to the shipper the pro forma of the Hbl.
• The draft of HBL will be sent to the shipper for approval.
• Send to Carrier the pro forma for the Mbl.
• Immediately the proforms of the MBL are approved, they will be sent to the Agent for review and
final approval.
• The approval of the docs must be prior the departure of the vessel, thus avoiding any delay at
origin and destination.

OPERATIONAL GUIDELINES
Airfreight & Seafreight
ECUADOR

City/Airport Code
GYE GUAYAQUIL
UIO QUITO

• As soon as the documents have the approval on both sides, we will send the format of the PreAlert with the final docs. Informing the departure date of the vessel.
• Pre-alert indicates all necessary details (Place of issue-ETS-ETA-goods, etc.).
• The shipper will be notified of the sailing of the ship by a notice of departure.
• Once the ship arrives at destination port will request the upload status and will inform the
shipper.

5.4 ARRIVAL NOTICE:
OPERATIONS MAIL:

operation.department@cglogistics.com.ec

CUSTOMER SERVICES MAIL:

customerservices.department@cglogistics.com.ec

FAX: (You must receive from us a notify of reception of docs)
GENERAL MAIL:

allusers@cglogistics.com.ec

6. Mistakes in Documentation
The following items are considered as Mistakes for our Local Custom and they are not
accepted:









Correction by handwriting
Correction with white eraser- Indication by handwriting
Wrong description of goods
Excessive freight rate indication, not agreed with TRANSLOGISTICS S.A.
Incomplete documentation
Wrong destination
Discrepancies in volumes, pieces, flight details, etc
Discrepancies in weights. It is only permitted the 10% of weight tolerance.

All the stations worldwide must weigh their shipments to Ecuador and reflect on the
HBL/HAWB the actual weight and not the weight shown on the commercial invoice and
packing list. We also call your attention the shipments containing dry ice. Not
adhering to these instructions will result in fines from USD $80.00 to over USD
$500.00 depending on the difference that is detected which can lead to the
confiscation of the shipment.
WILL IMMEDIATELY CAUSE CUSTOMS PROBLEMS AND GENERATE STORAGE
CHARGES AND CUSTOMS FINES, THAT IN SOME CASES MAY RESULT IN
THOUSANDS OF USD. THE RESPECTIVE AMOUNTS WILL BE INFORMED CASE BY
CASE AND DEBITED TO THE ORIGIN STATION.

OPERATIONAL GUIDELINES
Airfreight & Seafreight
ECUADOR

City/Airport Code
GYE GUAYAQUIL
UIO QUITO

7. FINES WITH LOCAL CUSTOM
All the following items are considered by our Local Custom wrong procedures; so that, they
request us to pay fines:

Late send of information to our Local Custom. It is so necessary to receive the complete
information of shipments on time.

Wrong packing.

Wrong destination.

Incomplete data of consignee.

Incomplete label.

Wrong data of final destination. We must receive the type of Regimen indicating the final
destination of the cargo.

Date of shipment.
If we receive documents presenting this kind of problems, we will send you a debit note with the
following values:
Import
Custom Fine:
Administrative Cost

$200.00 **
$ 80.00 **

Export:
Late Submission:
Custom Fine:
Administrative Cost

$2100.00 **
$ 80.00 **

Regulatory offense:
Custom Fine:
Administrative Cost

$200.00 **
$ 80.00 **

The values must be charged by each wrong procedure.

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CGLOGISTICS S A OPERATION MANUAL ECUADOR

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