Step4 Interview Guide Student Sample

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Panel Interview
Data Integration Form

TARGETED

SELECTION®

Date

Interviewer

Candidate

Estimated Length: 50 minutes

Panel Interview

Draft

Student Office Worker - Sample

Job Opening

INTERVIEW GUIDE

Student Office Worker - Sample

INTERVIEW PREPARATION

1. Review candidate materials.

2. If assigned, prepare to conduct the Key Background Review to seek relevant

information about the candidate’s educational background, work history, knowledge,

experiences, and motivations.

3. Prepare the Planned Behavioral Questions section.

·Review the definitions and key actions.

·If necessary, modify questions to better fit the candidate’s knowledge and experience as

well as the target position.

·Determine the order in which you’ll ask the questions for each target.

·Develop additional questions if necessary.

Note: Your goal is to collect three complete STARs for each target.

4. Estimate the time needed to cover each section of the Interview Guide

·To help stay on track during the interview, record start times at the top of each page in the

guide.

INTERVIEW OPENING

1. Greet the candidate, stating your name and position.

·Introduce panel members stating their name and position.

2. Explain the interview’s purpose: To make sure you and the candidate get the information needed to make

good decisions.

3. Describe the interview plan, explaining that you will:

·Briefly review the candidate’s education and work history (if assigned).

·Ask questions to get specific information about the candidate’s jobs, experiences, and knowledge.

Example: “I will ask you a few behavior based questions. I am looking for specific situations

or tasks from your past experiences, your role, any action you took, and the outcome of that particular

situation or task.”

·Provide information and answer the candidate’s questions about the organization and the position.

4. Explain that you will take notes throughout the interview.

5. Make the transition to the first section.

Student Office Worker - Sample

KEY BACKGROUND REVIEW

EDUCATIONAL BACKGROUND (do not seek information provided on resume)

Graduate School ________ Years ______ Degree/Major _______________ GPA ______ out of ________

College ________ Years ______ Degree/Major _______________ GPA ______ out of ________

Technical School ________ Years ______ Degree/Major _______________ GPA ______ out of ________

High School ________ Years ______ Degree/Major _______________ GPA ______ out of ________

1. What other education or training have you had?

2. How did your education/training prepare you for a job such as this?

3. Which classes did you enjoy the most? Why?

4. Which classes did you enjoy the least? Why?

Notes:

WORK HISTORY

Job ___________________________________ Dates of employment _________________________

1. Describe your duties and responsibilities in your job.

2. What do/did you like most/least about your job?

3. Why do/did you want to leave this job?

4. (If applicable) Why did you take a break from the workforce?

Notes:

Student Office Worker - Sample

PLANNED BEHAVIORAL QUESTIONS

Situation/Task Action Result

Key Actions RATING

Customer Focus

Ensuring that the customer perspective is

a driving force behind business decisions

and activities; crafting and implementing

service practices that meet customers'

and own organization's needs.

•

Seeks to understand customer

•

Identifies customer service issues

•

Creates customer-focused practices

•

Assures customer satisfaction

What actions have you instituted that fostered and supported customer focus? Describe one.1.

Customer requests can come at inconvenient times. Tell me about a time when this happened to

you.

FOLLOW-UP QUESTIONS TO BUILD COMPLETE STARS

For Situation/Task

Describe a situation when...

Why did you...?

What were the circumstances

surrounding...?

What were you reacting to?

For Action For Results

Exactly what did you do?

Describe specifically how you did that.

Walk me through the steps you took.

What did you do first? Second?

Describe your specific role.

What was the result?

How did it work out?

What happened as a result?

What feedback have you

gotten?

FOLLOW-UP QUESTIONS FOR MOTIVATIONAL FIT

How satisfied/dissatisfied were you? How did you feel? What did you like/dislike?

Student Office Worker - Sample

Situation/Task Action Result

Key Actions RATING

Quality Orientation

Accomplishing tasks by considering all

areas involved, no matter how small;

showing concern for all aspects of the job;

accurately checking processes and tasks;

being watchful over a period of time.

•

Follows procedures

•

Ensures high-quality output

•

Takes action

Tell me about a class project you worked on that involved keeping track of a lot of details.1.

Describe the things you do to avoid errors in your work. Give me a recent example of a time when

those methods helped you.

FOLLOW-UP QUESTIONS TO BUILD COMPLETE STARS

For Situation/Task

Describe a situation when...

Why did you...?

What were the circumstances

surrounding...?

What were you reacting to?

For Action For Results

Exactly what did you do?

Describe specifically how you did that.

Walk me through the steps you took.

What did you do first? Second?

Describe your specific role.

What was the result?

How did it work out?

What happened as a result?

What feedback have you

gotten?

FOLLOW-UP QUESTIONS FOR MOTIVATIONAL FIT

How satisfied/dissatisfied were you? How did you feel? What did you like/dislike?

Student Office Worker - Sample

Situation/Task Action Result

Key Actions RATING

Managing Work (includes Time

Management)

Effectively managing one's time and

resources to ensure that work is

completed efficiently.

•

Prioritizes

•

Makes preparations

•

Schedules

•

Leverages resources

•

Stays focused

Tell me about a time when you were faced with conflicting priorities. How did you determine the top

priority?

Describe how you've organized materials (files, records, or other information) so that you could find

them easily.

FOLLOW-UP QUESTIONS TO BUILD COMPLETE STARS

For Situation/Task

Describe a situation when...

Why did you...?

What were the circumstances

surrounding...?

What were you reacting to?

For Action For Results

Exactly what did you do?

Describe specifically how you did that.

Walk me through the steps you took.

What did you do first? Second?

Describe your specific role.

What was the result?

How did it work out?

What happened as a result?

What feedback have you

gotten?

FOLLOW-UP QUESTIONS FOR MOTIVATIONAL FIT

How satisfied/dissatisfied were you? How did you feel? What did you like/dislike?

Student Office Worker - Sample

Situation/Task Action Result

Key Actions RATING

Engagement Readiness

Demonstrating a willingness to commit to

one's work and to invest one's time,

talent, and best efforts in accomplishing

organizational goals.

•

Commits to work

•

Cooperates

•

Retains focus

•

Welcomes new experiences

•

Drives toward success

•

Expresses self-confidence

Tell me about a time when you collaborated with others to determine a course of action to achieve a

specific goal.

Tell me about your biggest achievement at work or in school? How did you accomplish this?2.

FOLLOW-UP QUESTIONS TO BUILD COMPLETE STARS

For Situation/Task

Describe a situation when...

Why did you...?

What were the circumstances

surrounding...?

What were you reacting to?

For Action For Results

Exactly what did you do?

Describe specifically how you did that.

Walk me through the steps you took.

What did you do first? Second?

Describe your specific role.

What was the result?

How did it work out?

What happened as a result?

What feedback have you

gotten?

FOLLOW-UP QUESTIONS FOR MOTIVATIONAL FIT

How satisfied/dissatisfied were you? How did you feel? What did you like/dislike?

Student Office Worker - Sample

Motivational Fit

The extent to which activities and

responsibilities available in the job,

the organization’s mode of operation

and values, and the geographic

location provide personal

satisfaction.

The job provides many opportunities for:

Details, Standardized Work

The job provides few or no opportunities for:

RATING

Situation/Task Action Result

(Follow up on any motivational fit

information gathered throughout the

interview.)

Describe a project or work situation that included responsibilities that you really enjoy. What

aspect(s) was most enjoyable?

Student Office Worker - Sample

INTERVIEW CLOSE

·Introduce the buy-time question.

"I'm going to ask a question that I would like for you to think about for a few

minutes before answering. While you're thinking, I'll review my notes to see if there is

any other information that I need or information that needs clarification. The question

is:"

Considering the responsibilities of this position, where do you see your greatest

potential contributions and challenges?

·Review notes.

·Ask for the candidate's answer to the buy-time question.

·Ask any additional questions you believe will help you clarify and complete your

notes.

·Provide information about the position (cover the essential functions of the

position), organization, or location.

·Give the candidate an opportunity to ask questions. (Note the questions asked

here.)

·End the interview by explaining the next steps in the selection process and

thanking the candidate for a productive interview.

Student Office Worker - Sample

NUMERICAL RATINGS

CLARIFYING RATINGS

POST-INTERVIEW DATA EVALUATION

1. Evaluate the data relative to each target.

·Review each STAR to determine if it is complete and in the right target.

·Determine whether each STAR is effective or ineffective.

·Weigh each STAR by considering similarity, impact, and recency.

·Rate the overall target.

3. Prepare for data integration.

·Transfer your ratings to the Rating Grid. Include your comments so you can refer to them

during data integration.

2. Evaluate observable targets if applicable.

·Review your notes on the observable targets.

·Rate the key actions by placing a check mark in the appropriate box to note whether the

candidate's behavior was positive/effective (+), neutral (0), or negative/ineffective (-).

·Note your rating for each target in the box.

5Much more than Acceptable (Significantly exceeds criteria for successful

job performance/motivational fit)

4More than Acceptable (Exceeds criteria for successful job

performance/motivational fit)

3Acceptable (Meets criteria for successful job performance/motivational fit)

2Less than Acceptable (Generally does not meet criteria for successful job

performance/motivational fit)

1Much less than Acceptable (Significantly below criteria for successful job

performance/motivational fit)

NNo opportunity to observe or make an assessment

IIncomplete data - need more information

5H Too High - so strong in one aspect of a target as to cause weakness in

another or overall

Communication

Clearly conveying information and ideas through a variety of media to individuals or

groups in a manner that engages the audience and helps them understand and retain the

message.

RATING

+ 0 - Key Actions

Organizes the communication

Maintains audience attention

Adjusts to the audience

Ensures understanding

Adheres to accepted conventions

Comprehends communication from others

Impact

Creating a good first impression; commanding attention and respect; showing an air of

confidence.

RATING

+ 0 - Key Actions

Dresses appropriately

Displays professional demeanor

Speaks confidently

Student Office Worker - Sample

Position

Interviewer

Candidate

Date

Instructions: Complete this Rating Grid containing your assigned interview targets after you’ve interviewed

the candidate and evaluated the candidate data.

Rating Grid

Assigned Targets Rating Comments

Customer Focus

Quality Orientation

Managing Work (includes

Time Management)

Engagement Readiness

Communication

Impact

Motivational Fit

Student Office Worker - Sample

Competencies

Interviewers

Data Integration Form

Panel Interview

Candidate Name:

Consensus

1. Customer Focus

2. Quality Orientation

3. Managing Work (includes Time Management)

4. Engagement Readiness

5. Communication

6. Impact

7. Motivational Fit

Student Office Worker - Sample

Step4 Interview Guide Student Sample

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