Pelican Water System Pse1800 Users Manual WaterFilter

PSE2000 to the manual d0cdc3ee-7103-4933-8532-6f2b9166500f

2015-02-06

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Owner’s Manual

Pelican PSE1800/PSE2000
Premium Whole House Water Filter
Filter & Salt Free Water
Softener/Conditioner Combo

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

PSE1800-2000 Rev M
Page 2

© Copyright 2013 Enviro Water Solutions Inc. All rights reserved.
All information contained herein is the property of Pelican Water Systems. Pelican Water Systems makes
no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Pelican Water Systems shall not be liable for technical
or editorial errors or omissions contained herein or for incidental or consequential damages in connection
with the furnishing, performance, or use of this material. The information is provided “as is” without
warranty of any kind and is subject to change without notice. This document contains proprietary
information which is protected by copyright. No part of this document may be photocopied, reproduced, or
translated into another language without the prior written consent of Pelican Water Systems. Pelican Water
Systems is an Enviro Water Solutions, Inc. company.

www.pelicanwater.com
(877) 842-1635

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

PSE1800-2000 Rev M
Page 3

Table of Contents
Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product Operation and Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Important Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Water Conditions for Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Complete Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Pre-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Bypass Valve Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Carbon Tank Soak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Carbon Tank Wash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Pre-Filter Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Pre-Filter Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Whole House Water Filter Tank Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Whole House Salt Free Water Softener/Conditioner Tank Installation . . . . . . . . . . . . . . . . 11
Media Soak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Media Flush/Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Complete the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Clean your Hot Water Heater (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
What to Expect with your New Salt Free Water Softener/Conditioner . . . . . . . . . . . . . . . 14
Care and Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Premium Whole House Water Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Sediment Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Replacing the Sediment Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Warranty Registration Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Product Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

www.pelicanwater.com
(877) 842-1635

PSE1800-2000 Rev M
Page 4

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

Product Operation and Specifications
Specification Description

PSE1800

PSE2000

Max Flow Rate

10 GPM

15 GPM

Minimum Working Pressure

25 PSI

Maximum Working Pressure

80 PSI

Maximum Vacuum

5 inch/127 mm Hg

Operating Temperatures

36°F – 120°F

pH Range

7 - 11

Important Information





Read these instructions carefully and determine the location of all system components before
beginning installation.
Check all applicable plumbing, building, and electrical codes for installation compliance.
Install the system on the main water supply.
Systems that contain electronic components cannot be installed outside in uncovered areas.

Water Conditions for Operation







The water should be free of hydrogen sulfide, a dissolved gas with a characteristic smell of rotten
eggs. If present, it can coat the catalytic surface of the media and interfere with the process. The gas
should be removed through adequate pre-treatment.
The water should be free of hydrocarbons, oils, and lubricants. If present, they can coat the catalytic
surface of the media and interfere with the process. Remove through adequate pre-treatment.
The water should contain less than 1 mg/l of phosphates. Phosphates sequester dissolved hardness
molecules preventing them from forming crystals and may coat the catalytic media surface and
interfere with the process.
The copper level in the water supply should be below the MCL of 1.3mg/L. If copper is present above
this level, it can attach to the surface of the catalytic media and interfere with the process.

WARNING:
If this or any other system is installed in a metal (conductive) plumbing system, i.e. copper or
galvanized metal, the plastic components of the system will interrupt the continuity of the
plumbing system. As a result any errant electricity from improperly grounded appliances
downstream or potential galvanic activity in the plumbing system can no longer ground
through contiguous metal plumbing. Some homes may have been built in accordance with
building codes, which actually encouraged the grounding of electrical appliances through the
plumbing system. Consequently, the installation of a bypass consisting of the same material
as the existing plumbing, or a grounded "jumper wire" bridging the equipment and reestablishing the contiguous conductive nature of the plumbing system must be installed prior
to your systems use.

CAUTION:
When adding a filtration/softening system to homes/buildings supplied by well water, the system should be
installed following the pressure tank. DO NOT USE this system for pneumatic or hydro pneumatic
applications. If you are using a booster pump, then install this system following the booster
pump. If you have questions, please call customer service.
© 2013 Enviro Water Solutions, Inc.
3060 Performance Circle, Suite 2, DeLand, FL 32724

www.pelicanwater.com
(877) 842-1635

PSE1800-2000 Rev M
Page 5

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

Complete Parts List
Note: Pelican supplies the parts below to accommodate a variety of water supply lines.
Table 1: Parts List
Part

Description
1" Plastic Male NPT
Assembly:

Qty.

Part

Qty.

Bypass Valve:

In/Out Bypass Valve with Red
Arrow Handles

V3007-04 WS1 Fitting 1"
Plastic Male NPT Assembly
(2): O-Rings (2), Split Rings
(2), and Connectors (2)
Pre-Filter System:

Description

Hose Bib Assembly

Sediment Filter:
PC40-1 5 Micron Poly-Spun
Sediment Filter

Pelican Whole House
Water Filter

Pre-Filter Wrench

Pelican Salt Free Water
Softener/Conditioner

Non-Abrasive Auto Wax

PP5 Big Blue Pre-Filter
Housing, Mounting Bracket,
Phillips Head Screws (4), Bolt
Head Screws (4), and Washers
(4)

WAX

4 oz. Bottle

Note: Drawings are not to scale.
Additional fittings will be needed to adapt to your plumbing.

www.pelicanwater.com
(877) 842-1635

PSE1800-2000 Rev M
Page 6

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

Installation Overview
Wall

Wall

OUT

Pre-Filter

Outgoing
Water
To House

19"

Incoming
Water
Supply

Whole House Water Filter

Salt Free Water
Softener/Conditioner

Figure 1

Pre-Installation
Bypass Valve Installation

Red Arrow

UPFLOW
INLET

Water Filter Head

DOWNFLOW
INLET

Quick Connect Nut

Whole House
Water Filter

Figure 2

The Bypass Valve comes pre-assembled and ready to install with the O-Rings, Split Rings, and Quick
Connect Nuts. Push the Bypass Valve into the head of both the Pelican Whole House Water Filter and Salt
Free Water Softener/Conditioner with the unthreaded ends oriented toward the tanks and hand-tighten
the Quick Connect Nuts.

Notice:
The bypass valve(s) included with this system are designed for multiple Pelican water systems. This may
result in the arrows on the bypass valve(s) pointing differently than shown. If the arrows on your bypass
valve(s) do not match the diagram, remove the red arrows by pulling them straight up, turn them 180° to
match the drawing, and push them back down onto the stem.
© 2013 Enviro Water Solutions, Inc.
3060 Performance Circle, Suite 2, DeLand, FL 32724

www.pelicanwater.com
(877) 842-1635

PSE1800-2000 Rev M
Page 7

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

Carbon Tank Soak
!IMPORTANT!
Your system will not be ready for use for a minimum of 48 hours while the Carbon Soak process takes
place. Please plan your installation accordingly.

Notice:
Water will flow out of the downflow inlet side of the Bypass Valve during this process. Be sure you perform
this series of steps in a location suitable for water flow.
Bypass Valve

Water

Garden
Hose

DOWNFLOW
INLET

Hose Bib
Assembly

UPFLOW
INLET

Whole House Water Filter

Figure 3

1. Attach a garden hose to the Hose Bib Assembly
2. Connect the Hose Bib Assembly to the upflow inlet side of the Bypass Valve and hand tighten
3. Fill the Pelican Whole House WaterFilter Tank full until water comes out of downflow inlet side of
the Bypass Valve
4. Turn the water off.
5. Remove the garden hose from the Hose Bib Assembly. Do not remove the fitting.
6. Allow the carbon tank to soak for at least 48 hours prior to tank installation.

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(877) 842-1635

PSE1800-2000 Rev M
Page 8

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

Carbon Tank Wash
!IMPORTANT!
Do not perform the Carbon Tank Wash until the Carbon Tank Soak process is complete.

Notice:
Water will flow out of the downflow inlet side of the Bypass Valve during this process. Be sure you perform
this series of steps in a location suitable for water flow.
Bypass Valve

Water
DOWNFLOW
INLET

Garden
Hose

Hose Bib
Assembly
UPFLOW
INLET

Whole House Water Filter

Figure 4

1. Reattach the garden hose to the Hose Bib Assembly.
2. Slowly turn on the water 1/4 turn for this entire process.
3. Run water through the upflow inlet side of the Bypass Valve for 15-30 minutes or until the water
discharging from the downflow inlet side of the Bypass Valve runs clear.
4. Turn off the water.
5. Remove the Hose Bib Assembly from the upflow inlet side and attach it to the downflow inlet side
of the Bypass Valve.
6. Run the water through the downflow inlet side for 1 minute or until water runs clear.
7.

Turn off the water.

8. Remove the Hose Bib Assembly from the Bypass Valve and disconnect the garden hose.
Note: Please save the Hose Bib Assembly as this will be used in the future for the carbon
exchange.

www.pelicanwater.com
(877) 842-1635

PSE1800-2000 Rev M
Page 9

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

Installation
Pre-Filter Assembly
Sediment Filter

Pre-Filter Cover

O-Ring
Blue Pre-Filter Housing

Stand Pipe

Figure 5

1. Unscrew the cover from the Blue Pre-Filter Housing.
2. Remove the plastic covering from the Sediment Filter.
3. Place the Sediment Filter onto the Stand Pipe in the Blue Pre-Filter Housing.
4. Screw the cover onto the Blue Pre-Filter Housing until hand-tight.

Pre-Filter Installation
Mounting
Bracket

Top View Pre-Filter

Inlet Water
Supply

Blue Pre-Filter Housing

Figure 6

1.
2.
3.
4.
5.
6.

Shut off the water.
Attach the Mounting Bracket to the wall using the supplied Phillips Head Screws and Washers.
Attach the Pre-Filter System to the Mounting Bracket using the supplied Bolt Head Screws.
Lube the o-ring with clean silicone grease before attaching the cover onto the housing.
Tighten the Blue Pre-Filter Housing using the supplied Pre-Filter Wrench (counter clockwise).
Determine the size of your inlet water supply line. PVC Reducers may be needed to fit the 1” PreFilter System.

Notice:
The Pre-Filter Housing comes with a 1” threaded female inlet/outlet and will require additional fittings to
adapt to your plumbing. A shut-off valve is recommended prior to the Pre-Filter System.

www.pelicanwater.com
(877) 842-1635

PSE1800-2000 Rev M
Page 10

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

Whole House Water Filter Tank Installation
1. Level the Pelican Whole House Water Filter.

Notice:
If the tank is not level, lift the tank straight up 6 inches and tap it on the ground until the tank stands
vertical. The bottom of the tank is round and the boot allows the tank to stand upright.

Pre-Filter

PVC Fitting*
Outgoing
Water to
House

Incoming
Water
Supply

1" NPT Assembly

UPFLOW
INLET

Whole House
Water Filter

DOWNFLOW
INLET

Bypass Valve

*Customer supplied,
choose appropriate connection

Figure 7

2. Determine the size and material of your incoming water supply line from the Pre-Filter System and
choose the appropriate plumbing required to adapt to the 1” Male NPT Assembly.

CAUTION:
Do not over-tighten any of the fittings during installation.
Table 2: Bypass Valve Fittings
Note: The fitting below is designed with a ¼" give to allow for proper pipe alignment. It will not leak and
is intended to have some flexibility.
Part

Description

Qty.

1" Plastic Male NPT Assembly:
V3007-04 WS1 Fitting 1" Plastic Male NPT
Assembly (2): O-Rings (2), Split Rings
(2), and Connectors (2)

1
bag

3. Install the fitting onto the upflow and downflow inlet sides of the Bypass Valve. Follow the diagram
supplied with the fitting.
4. Connect the incoming water supply from the to the fitting on the upflow inlet side of the Bypass
Valve.
5. Connect the outgoing water supply to the downflow inlet side of the Bypass Valve.

www.pelicanwater.com
(877) 842-1635

PSE1800-2000 Rev M
Page 11

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

Whole House Salt Free Water Softener/Conditioner Tank Installation
1. Level the Pelican Salt Free Water Softener/Conditioner.

Wall
Pre-Filter
IN

OUT

PVC Fitting*
Incoming
Water
Supply

Outgoing
Water
To House
1" NPT Assembly

Whole House
Water Filter

Salt Free Water
Softener/Conditioner

*Customer supplied,
choose appropriate
connection

Figure 8

2. Determine the size and material of your incoming water supply line from the Whole House Water
Filter and choose the appropriate fittings required to connect it to the Bypass Valve.

CAUTION:
Do not over-tighten any of the fittings during installation.
Table 3: Bypass Valve Fittings
Note: The fitting below is designed with a ¼" give to allow for proper pipe alignment. It will not leak and
is intended to have some flexibility.
Part

Description

Qty.

1" Plastic Male NPT Assembly:
V3007-04 WS1 Fitting 1" Plastic Male
NPT Assembly (2): O-Rings (2), Split
Rings (2), and Connectors (2)

1
bag

3. Install the fitting onto the upflow and downflow inlet sides of the Bypass Valve. Follow the
diagrams supplied with the fitting.
4. Connect the incoming water supply from the Pre-Filter System to the fitting on the upflow inlet
side of the Bypass Valve.
5. Connect the outgoing water supply to the downflow inlet side of the Bypass Valve.

www.pelicanwater.com
(877) 842-1635

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

PSE1800-2000 Rev M
Page 12

Media Soak
Wall

Wall

OUT

Pre-Filter

Outgoing
Water to
House

Incoming
Water
Supply

Bypass Mode

Whole House
Water Filter

Salt Free Water
Softener/Conditioner

Figure 9

CAUTION:
The Pelican Whole House Water Filter must be in the bypass position during this process (see Figure
above).
1. Open a cold water faucet or test spigot close to the downstream of the Water Softener.
2. Turn the water back on at the main shut-off valve allowing the system to fill with water. The air
being displaced will escape through the open fixture downstream.
3. Turn the arrows on the Bypass Valve into the Bypass Mode position displayed above to bypass the
tank. This will allow you to isolate the system and restore water supply to the home/building
during the media soak.
4. Allow the tank to soak for at least 60 minutes.

Media Flush/Condition
CAUTION:
The Pelican Whole House Water Filter must be in the bypass position during this process (see Figure).
1. After the tank has soaked for 60 minutes, turn the main water supply back on or turn the arrows
on the Bypass Valve back into their original position.
2. Flush the system by running water for 5 minutes at a high flow rate of 5 GPM (this can be
achieved by using a bath tub or more than 3 faucets).
Note: The flush water may have a milky look to it. This is normal as calcium carbonate fines are
flushed from the system.
3. Rinse the system by reducing the flow rate to ½ GPM and run water for 60 minutes (this can be
achieved by turning one faucet ¼ of the way on).
4. Turn the Whole House Water Filter Bypass Valve to the on position (out of Bypass Mode).

www.pelicanwater.com
(877) 842-1635

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

PSE1800-2000 Rev M
Page 13

Complete the Installation
1. Check for leaks.
2. Peel off the protective plastic wrap from the stainless steel tank jackets.
3. Add the Pelican logo sticker in the desired location on the tank.

4. Wax stainless steel tank jacket(s) with wax provided or any other non-abrasive auto wax a
minimum of 1-2 times per year or as needed based on the installed environment.

CAUTION:
Avoid high flow rates such as bathtub, utility sinks, hose bibs, multi-headed showers, body sprayers, or
anything that is considered high flow for the first 72 hours to avoid flow restrictions caused by carbon
blockage of the top basket inside the carbon tank.
Carbon dust may be released into the water lines of the house/building during the first few days of water
use after carbon tank installation. The carbon dust is harmless, but may give the water a gray appearance
that should diminish within a week or 10 days depending on water use.

Clean your Hot Water Heater (optional)
Cleaning and restoring the plumbing system is a major benefit of the NS3/NS6 NaturSoft system. In order
to minimize the time required to complete the de-scaling process, we strongly recommend cleaning your
hot water heater after a period of 3 weeks:




Turn off the heat source, attach a hose to the drain valve at the bottom of the tank and flush the
heater by opening the drain valve. After the water heater is completely filled with water, turn the heat
source back on.
Alternatively, open several fixtures in the home and let water run simultaneously for a couple of
minutes. Focus on the hot water side and high flows like the bathtubs. This method is not quite as
effective.

www.pelicanwater.com
(877) 842-1635

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

PSE1800-2000 Rev M
Page 14

What to Expect with your New Salt Free Water Softener/Conditioner
If you have never had a water softener:
Immediately after the installation you will experience naturally soft water. All detergents will work better
with treated water and you will be able to reduce the amount you use. However, there are mineral deposits
and scale coating the inside of your pipes and fixtures. Over the first few weeks, this scale will dissolve,
detach itself from the pipes, and come out of your faucets. This de-scaling process is temporary and will
steadily diminish. During these first weeks, you will notice:


Reduced softness of the water. This will be particularly evident when using hot water. The water
can pick up more than ten grains of mineral content per gallon between the NS3/NS6 NaturSoft
system and the faucet as it travels through the water heater and the plumbing.



Mineral silt in the water. Since the existing limestone scale is softened and dissolved as part of the
NS3/NS6 NaturSoft effect, it will detach in small chunks ranging in size from very fine silt to pieces
larger than a grain of sand. The larger pieces may be big enough to build up in the aerator screens of
your fixture. Considerable silt-like accumulations may be visible on the shower heads, so clean them
weekly for the first four weeks. Higher flow rates will shear off more of the existing scale than will
lower flow rates. De-scaling activity will be most obvious in bathtubs, which have high flow and hot
water. You may see milky water with sand-like grit, and possible sediment or iron in the bath tub.

The water line supplying fixtures which experience the most use will be cleaned the quickest and will be
the first to return to providing you the full benefits you experienced immediately following installation;
rarely used fixtures will take longer.
If you had a traditional water softener:
A traditional water softener turns dissolved mineral hardness (calcium bicarbonate) into dissolved sodium
bicarbonate. The NS3/NS6 NaturSoft technology maintains the healthy mineral content of the water
without adding the bicarbonate. You will notice:


The water does not feel as soft. The absence of the calcium and the presence of sodium
bicarbonate makes the water feel slick and slimy. If you miss the slick feeling, add some baking soda
(sodium bicarbonate) to your bath.



The water spots are more visible. A water softener replaces calcium with sodium. The water
spotting that a traditional water softener leaves behind is a salt haze that wipes off very easily and is
far less noticeable than spots caused by minerals. The NS3/NS6 NaturSoft treatment results in reduced
spotting compared to untreated water, but more visible spots than produced by traditional, chemically
treated softened water. The NS3/NS6 NaturSoft mineral spots are much easier to clean than spots
from untreated water.



Soap curd forms with certain products. Oil-based soaps like Ivory will react with calcium minerals
to form a sticky film. Detergent-based cleaners like shampoos, shower gels, dish soaps, and laundry
detergents will react very slightly or not at all. All detergent will work better with treated water, but
you will notice very little improvement when using regular bar soap or oil-based products since the
minerals are largely still able to react with the fats in the soap to form the curd.



There is some mineral silt in the bathtub. Depending on the water chemistry of your water
supply, you may still have some scale deposits in your plumbing system.

www.pelicanwater.com
(877) 842-1635

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

PSE1800-2000 Rev M
Page 15

If you have a dishwasher:
Generally, the NS3/NS6 NaturSoft system removes mineral hardness from solution and forms micro
crystals; it does not physically remove the natural minerals from the water. Harsh chemicals, specifically
acidic (low pH) detergents or rinse agents, can re-dissolve these crystals. This reduces the desired effect.
Also, dishwashers are supplied by the hot water side of a building’s plumbing system, so for the first few
weeks, the water hardness inside the dishwasher will be higher than normal. For both of these reasons,
you will have to adjust the combination and amounts of detergents and rinse agents. Gel packs offer a
great alternative since they contain detergents and rinse agents in just the right amounts. This dishwasher
detergent has received rave reviews from our customers:


Lemi-Shine Rinse Agent

Visit the website www.pelicanwater.com to buy the detergent online or locate a store near you to
purchase.
If you have glass shower doors:
Years of untreated hardness can etch the surface of your glass allowing for soap scum and minerals to get
stuck in your glass. We recommend cleaning the glass surface thoroughly with a de-scaling cleaner such
as CLR then applying a few coatings of Rain-X to seal the pores on the glass surface. This process will fill
the pores in the glass and allow the water to bead. (Rain-X and CLR are available at all big box stores.)

www.pelicanwater.com
(877) 842-1635

PSE1800-2000 Rev M
Page 16

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

Care and Cleaning
Premium Whole House Water Filter
Your Pelican Premium Whole House Water Filter requires care and cleaning after a period of 5 years.
Replacement media and instructions can be ordered on-line at www.pelicanwater.com or by calling 877842-1635.

Sediment Filter
It is recommended that the Sediment Filter be replaced every 6-9 months depending on the amount of
sediment present in the water supply. If the system has been working properly and the pressure is
slowing, it may be time to change the Sediment Filter. Check the Sediment Filter and replace if necessary.

Replacing the Sediment Filter
Pre-Filter Cover

Sediment Filter

O-Ring
Blue Pre-Filter Housing

Stand Pipe

1. Turn off the main water supply to the Pre-Filter System and bypass all tanks.
2. Run a faucet (cold water) inside the house to relieve the pressure.
3. Unscrew the Blue Pre-Filter Housing clockwise using the supplied Pre-Filter Wrench.
4. Remove the existing Sediment Filter and discard.
5. Remove the O-Ring and wipe the groove and O-Ring clean. Lubricate the O-Ring with a coating of
clean silicone grease. Replace O-Ring and press the O-Ring down into the groove with two fingers.
Note: This step is important to ensure the proper filter seal. Make sure the O-Ring is seated level
in the groove. If the O-Ring appears damaged, stretched, or crimped it should be replaced at this
time.
6. Place a new Sediment Filter onto the Stand Pipe in the Blue Pre-Filter Housing.
7.

Screw the Blue Pre-Filter Housing onto the Pre-Filter Cover.

8. Turn on main water supply slowly to allow the Pre-Filter System to fill with water and put tanks
back in service, out of bypass.
9. Check for leaks.

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(877) 842-1635

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

PSE1800-2000 Rev M
Page 17

Troubleshooting
Problem

Solution

Pressure is dropping off during the carbon wash.

Turn the water off and let the tank sit about 30 minutes
to allow the carbon to settle down off of the basket
inside the tank.
If the pressure drops off again, let the system stand for
72 hours. There is air trapped in the carbon bed that
needs to be released from the tank. After 72 hours have
passed, continue the carbon wash by slowly turning the
water supply back on.

Water leaking at the top of the tank around the head.

You may need to turn the head to tighten it. The tank
head is pre-installed hand-tight, do not overtighten the
head (just turn it snug).

The tank leans to one side or is not level.

If the tank is not level, lift the tank straight up 6 inches
and tap it on the ground until the tank stands vertical.
The bottom of the tank is round and the boot allows the
tank to stand upright.

Unlevel
Tank

Boot

Unlevel
Tank

Boot

Level
Tank
Unlevel
Boot

Water inside the tank is gray.

This is normal with all carbon filters and this will slowly
fade away. The carbon inside the tank can still have air
pockets inside that when released, turn the water a little
gray with carbon dust. The carbon dust is harmless.

Water pressure is slowing.

It is recommended that the Sediment Filter be replaced
every 6-9 months depending on the amount of
sediment present in the water supply. If the system has
been working properly and the pressure is slowing, it
may be time to change the Sediment Filter. Check the
Sediment Filter and replace if necessary.

Water appears grey or cloudy.

Water may appear grey or cloudy for the first seven to
ten days after installation due to extra carbon dust.

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(877) 842-1635

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

PSE1800-2000 Rev M
Page 18

Problem

Solution

Water pressure is slowing immediately after installation.

High flow rates such as bathtubs, utility sinks, hose
bibs, multi-headed showers, body sprayers, or anything
that is considered high flow for the first 72 hours should
be avoided. If you suspect a carbon blockage of the top
basket due to a high-flow situation within the first 72
hours of installation, turn off any running water for at
least 10 minutes. This will clear the blockage and you
can resume using water at low or normal flow rates.

www.pelicanwater.com
(877) 842-1635

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

PSE1800-2000 Rev M
Page 19

Warranty
Pelicans Limited Lifetime Warranty
Pelican Water ("Pelican") warrants to the end user ("customer") that its tanks (13" & smaller), valves, in/
out heads, bypass's, fittings, Natursoft media and housings ("Covered Items") will be free from defects in
material and workmanship under normal use and service for the life of the system. No warranty is made
with respect to defects or damaged due to neglect, misuse, alterations, accident, misapplication, physical
damage, installation on water quality outside guidelines for system or damaged caused by fire, acts of
God, or freezing.**
Limitations and Responsibilities
Pelican's obligation to the customer under these warranties shall be limited, at its option, to replacement
or repair of Covered Items by these warranties, labor is not covered. Prior to return or repair of Covered
Items, the customer must obtain a return goods authorization number from Pelican and at Pelicans option,
return the Covered Items freight prepaid. Any Covered Item repaired or replaced under these warranties
will be returned prepaid standard freight to the original point of shipment. Expedited freight options are
available at customer expense.
No warranty is made with respect to defects or damaged due to neglect, misuse, alterations, accident,
misapplication, physical damage, or damaged caused by fire, acts of God, or freezing. These warranties
apply only to the original registered owner so long as the owner owns the home in which the unit was
originally installed. Customer must register their system with Pelican within 90 days of purchase* in order
to obtain a warranty. Warranty will discontinue after the unit is removed from the location where it was
originally installed. Warranty begins on the date of delivery of product to the customer. Improper
maintenance of system (i.e. not replacing filters or media) on time will be considered "neglect".
Installation of any system on water conditions outside of or beyond the recommended specs of any system
voids any warranty.
Pelican gives this warranty to the customer in lieu of all other warranties, express or implied, including
without limitation any implied warranties of merchantability or fitness for a particular purpose or treatment
of certain water and hereby expressly disclaims all other such warranties. Pelican's liability hereunder shall
not exceed the cost of the product. Under no circumstances will Pelican be liable for any incidental or
consequential damages or for any other loss, damage or expense of any kind, including loss of use, arising
in connection with the installation or use or inability to use the Covered Items or any water treatment
system the Covered Items are incorporated into. These warranties are governed by the laws of the state of
Florida and may change at any time without notice.
*Failure by California and Quebec residents to complete the product registration form does not diminish
their warranty rights.
**For all orders placed on or after June 3rd, 2011.
Manufacturer’s Performance Guarantee
The Pelican PC600 Premium Whole House Water Filter is guaranteed to perform for 600,000 gallons or (5)
years whichever comes first. The Pelican PC1000 Premium Whole House Water Filter is guaranteed to
perform for 1,000,000 gallons or (5) years whichever comes first. The authorized dealers shall be
responsible for the repair or replacement of defective media only, labor to replace the media is the
responsibility of the purchaser.

www.pelicanwater.com
(877) 842-1635

PSE1800-2000 Rev M
Page 20

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

Warranty Registration Form
Send in this Warranty Registration Form to validate your warranty or visit
www.PelicanWater.com to complete warranty registration form online.

Pelican Warranty Registration Form
Date Item(s) were Received:

Order ID#:

Model:

Dealer Purchased From:

Model/Serial Number:

Name:
Address:
City:

State:

Zip:

Send To:
Pelican Water Systems
3060 Performance Circle, Suite 2
DeLand, FL 32724
Phone: 1-(877) 842-1635

Plumber’s Information (optional)
We like to recommend good plumbers throughout the USA and if you were happy with your installer please
give us their information so we can pass it on as a courtesy. Thank you for your time.

Name of Plumbing Company used to install system: _____________________________________
Phone #: (_____)-__________________ of the Plumbing installer

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(877) 842-1635

Pelican PSE1800/PSE2000 Premium Whole House Water Filter
& Salt Free Water Softener/Conditioner Combo

PSE1800-2000 Rev M
Page 21

!IMPORTANT!
Do not use where water is microbiologically unsafe or with water of unknown quality without proper
disinfection before or after the filter/softener system.

Product Certifications
Pelican NaturSoft-NS3/NS6– WQA Gold Seal tested and certified under NSF/
ANSI61 for material safety and tested according to NSF/ANSI 42 for structural integrity
only

Clack V3007-xx Bypass Fittings – WWQA Gold Seal Certified to NSF/ANSI Standard
44 for material safety and structural integrity only

U.S. Green Building Council

The Pelican Natursoft is DVGW DW-9191 Certified for 99.6% scale
prevention.

www.pelicanwater.com
(877) 842-1635

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Pelican Water System Pse1800 Users Manual WaterFilter

PSE2000 to the manual d0cdc3ee-7103-4933-8532-6f2b9166500f

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