Philips 895000 User Manual Customer Story E Alert Alerting Solution For MRI Systems B0b994940ed44f0da941a77c014f3a39
895000 Customer story Marien Hospital Germany Marienhospital Philips e-Alert Alerting solution for MRI systems895000
User Manual: Philips 895000 Customer Story Philips Philips e-Alert Alerting solution for MRI systems Philips - Philips e-Alert Alerting solution for MRI systems895000
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Always in
the picture
For Peter Heidi, Co-head of Hospital Technology, every
working day is dierent. With new tasks and challenges
arising all the time, how does he maintain a clear view of
his imaging systems’ health? To ensure that MRI systems
can deliver the right quality, eciency, and uptime,
critical parameters, such as magnetic eld, helium level,
temperate, and humidity must be in balance. If one of
these factors is impacted, the eects can be far-reaching
– with consequences for operational eciency, sta, and
patients alike.
Marienhospital in Stuttgart, Germany, operates a busy radiology
department with two Philips MRI systems. With up to 30 scheduled
patients a day, the machines must run smoothly at all times.
To support this aim, the hospital has implemented an innovative
solution that continuously monitors the helium compressor and
issues an automated alert when it detects a problem. Hospital
technicians receive immediate notication on a mobile device,
enabling them to respond quickly before system performance
can be aected.
MRI e-Alert
Customer story
Department of Radiology,
Marienhospital, Stuttgart
Marienhospital, Stuttgart
(HiRes to be provided)
Who?
Peter Heidi,
Co-head of Hospital Technology
Anita Hahn,
Head of Radiology Technologists
Gert Ranzinger,
IT department
Where?
Marienhospital,
Stuttgart, Germany
• 761 beds
• Treats around 31,000
in-patients and 65,000
out-patients every year
• 17 specialist departments
• 1,900 employees
Challenge?
Provide real-time insight into
MRI systems to drive quality,
eciency, and uptime
Solution?
24/7 monitoring and alerting for
helium compressor with expansion
to other critical parameters
planned with Philips e-Alert
A simpler way to work
By providing insight into the helium compressor
and its functions, the alerting solution has
streamlined the way Co-head of Hospital
Technology Peter Heidi and his team work. “In the
past, we were aware that something was wrong
but didn’t know exactly what and where until
much later,” he explains. “Now, we have targeted
information and can respond faster. And because
we receive alerts on a mobile device and have
remote access to settings, we can take action
there and then, which saves valuable time.”
Leading the way
Marienhospital’s radiology department is well
known for its forward-looking approach and its
willingness to cutting-edge technology. To keep
this commitment to continuous improvement, the
facility was eager to adopt an innovative alerting
system. “Technology is becoming ever-more
complex and there is increasing interaction
between systems,” Heidi continues. “Having a
clear, digital overview and immediate notications
helps us manage this complexity.”
The current sensor-based alerting solution gives
Heidi and his colleagues a comprehensive picture
of how the helium compressor is functioning.
For example, it issues an alert if the temperature
of the water returning from the helium compressor
is outside a predened threshold. “This set-up
has many benets,” he remarks. “And I would
certainly be interested in extending these benets
to additional MRI parameters, such as power
supply, chiller function, and climate, in the future.”
Key MRI parameters in view
Inform
Proactively monitor
MR systems with the
right information at
the right time
“ The alerts give us
rich insight into our
imaging systems,
which means we
can respond to
problems fast
– a major benet.”
Peter Heidi, Co-head of Hospital
Technology, Marienhospital
“ We now work proactively rather than reactively if an issue occurs. This reduces the
likelihood of costly downtime and, in turn, minimizes the impact on patients.”
Peter Heidi, Co-head of Hospital Technology, Marienhospital
Finding solutions
in real time
Resolve
Resolve issues before
they impact system
performance
Act
Respond quickly and
accordingly to alerts
Getting more out of every hour
The MRI department at Marienhospital runs on
a tight schedule. So for Anita Hahn, Head of
Radiology Technologists, excellent system
performance is essential. “Scanner downtime
causes delays and disruptions which not only
slow us down but are a burden for patients,” she
explains. The alerting solution has helped improve
uptime, which reduces the organizational eort
involved in solving problems. “When everything
runs according to plan, we have fewer issues and
phone calls to deal with and can concentrate on
scanning patients.”
The right support
Mrs. Hahn and her colleagues also benet from
smooth communications with in-house
technicians and external Philips service sta.
“When Mr. Heidi receives an alert, he can pass
on details to us so we know what’s going on
and everyone is in the picture,” she explains.
“What’s more, we enjoy a close working
relationship with our contact at Philips who’s
always just a phone call away should we need
additional support.
Philips e-Alert: the proactive sensor-based
way to enhance uptime
Philips e-Alert gives technicians rapid visibility
into key MRI parameters, helping them
take fast action to x problems before they
escalate. It is a smart, sensor based tool.
It measures environmental factors against
thresholds, triggering an alert if a parameter
diverges from a dened value. Depending on
the facility’s specic requirements, alerts are
sent by email, text message, and/or as part of
a local alarm system.
Seeing more
patients each day
“ When we know everything is running
smoothly, we can scan more patients.”
Anita Hahn, Head of Radiology Technologists, Marienhospital
Finding solutions
in real time
Philips e-Alert monitors*:
• helium compressor function
• chiller function
• helium level
• magnetic eld
• magnet pressure
• power supply
• humidity
• temperature
• cold head function
© 2016 Koninklijke Philips N.V. All rights reserved.
Specications are subject to change without notice.
Trademarks are the property of Koninklijke Philips N.V.
or their respective owners.
* The MRI parameters monitored are subject to change and may vary according to MRI system
conguration and contract entitlement
Ready to gain deep insight into your MRI system’s
critical parameters?
Discover how Philips e-Alert can help you identify issues before
they can impact your MRI operations. Contact your local service
representative or visit www.philips.com/e-alert
www.philips.com/e-alert
Printed in the Netherlands
452299118171 * May 2016
“ Expanding the existing alerting and monitoring solution
to include additional MRI parameters would bring
benets all round. I like the fact that the future solution
will allow me to use the Philips email server or our own
email server for alerts. So when can we get started?”
Gert Ranzinger, IT department, Marienhospital
