Phonak BTEVUP Wireless Hearing Aid User Manual User Guide Naida V GB V1 00 029 1095 02

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Phonak Naída V
TM
(V90/V70/V50/V30)
This user guide is valid for:
User Guide
Wireless models
Phonak Naída V90-RIC
Phonak Naída V90-SP
Phonak Naída V90-UP
Phonak Naída V70-RIC
Phonak Naída V70-SP
Phonak Naída V70-UP
Phonak Naída V50-RIC
Phonak Naída V50-SP
Phonak Naída V50-UP
Phonak Naída V30-RIC
Phonak Naída V30-SP
Phonak Naída V30-UP
CE mark applied
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
Your hearing aid details
If no box is checked and you do not know the
model of your hearing aid, please ask your hearing
care professional.
Model
F Naída V-RIC (V90/V70/V50/V30)
F Naída V-SP (V90/V70/V50/V30)
F Naída V-UP (V90/V70/V50/V30)
Your hearing aids have been developed by
Phonak – the world leader in hearing solutions based
in Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Battery type
13
13
675
Earpiece
Dome
SlimTip
F cShell
F Classic earmold
Please read the user guide carefully to make sure that you
understand and get the best out of your hearing aids. For
more information about features and benefits, simply
contact your hearing care professional.
Phonak – life is on
www.phonak.com
Your hearing care professional:
Download the Phonak Support App
To have an individual and interactive user guide
always with you, download the Phonak Support App
on your mobile device. For more information please
visit: www.phonak.com/supportapp
Contents
1. Quick guide
Left & right hearing aid markings
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
Your hearing aid
Quick guide
Parts of the hearing aid
Using the hearing aid
Left & right hearing aid markings
On/Off
Batteries
Putting on the hearing aid
Removing the hearing aid
Push button
Volume control
Roger for conversation in noise and
over distance
Use of Roger receivers
Further Information
Join our hearing loss community!
A solution beyond your hearing aid
Care and maintenance
Service and warranty
Compliance information
Information and description of symbols
Troubleshooting
Important safety information
Blue marking for
left hearing aid.
10
11
12
14
16
18
19
Red marking for
right hearing aid.
Changing batteries
Naída V-SP, V-UP
20
22
27
28
31
34
36
40
44
46
Naída V-RIC
Remove the
Open the
sticker from the battery door.
new battery and
wait two minutes.
Place battery in
the battery door
with the “+” symbol
facing upwards.
2. Parts of the hearing aid
On/Off
On
The pictures below show the models described in this user
guide. You can identify your personal model by:
• Checking “Your hearing aid details” on page 3.
• Or comparing your hearing aid with the following
shown models. Pay attention to the shape of the
hearing aid and if a volume control is present.
Off
Push button
Possible earpieces for different models
The push button on your hearing
aid can have various functions.
Dome
Naída V-RIC
Volume control
To increase the volume, press the
volume control upwards. To
decrease the volume, press the
volume control downwards.
Classic earmold
Naída V-SP/UP
SlimTip
Naída V-RIC
cShell
Naída V-RIC
3. Left & right hearing aid markings
There is a red or blue marking to tell you if it is a left
or a right hearing aid.
Naida V-RIC
Push button
Tube
Volume control
Anchor (optional)
Battery door
Speaker
(without earpiece attached)
Naída V-SP & V-UP
Blue marking for left hearing aid.
Red marking for right hearing aid.
Hook / sound output
Push button
Volume control
Battery door
Classic earmold
(detachable)
4. On/Off
10
5. Batteries
The battery door is also the on/off switch.
Naída V-SP, UP
Naída V-RIC
Closed battery door =
hearing aid is on
Open the
Remove the
sticker from the battery door.
new battery and
wait two minutes.
Place battery in
the battery door
with the “+”
symbol facing
upwards.
Open battery door =
hearing aid is off
If it is difficult to close the battery door: Check that
the battery is inserted correctly and the “+” symbol
is facing upwards. If the battery is not inserted
correctly, the hearing aid will not work and the
battery door can be damaged.
When you switch on the hearing aid you may hear
a start-up melody.
11
12
6. Putting on the hearing aid
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.
Phonak Naída
V-RIC, V-SP
V-UP
Take the earmold up to your ear
and place the ear canal part into
your ear canal.
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (13 or 675) by:
• Checking “Your hearing aid details” on page 3.
• Checking the marking on the inner side of the
battery door.
• Checking the following table.
Model
6.1 Putting on the hearing aid with classic earmold
Place the hearing aid behind
your ear.
Zinc-air
battery
size
Color
marking on
package
IEC
code
ANSI
code
13
675
orange
blue
PR48
PR44
7000ZD
7003ZD
Insert the upper part of the
earmold into the upper part of
the bowl of your ear.
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
19.2 for further information on product safety.
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14
7. Removing the hearing aid
6.2 Putting on the hearing aid with dome, SlimTip
or cShell
7.1 Removing the hearing aid with classic earmold
Place the hearing aid behind
your ear.
Lift the hearing aid above the upper
part of your ear.
Insert the earpiece into your
ear canal.
Grasp the earmold with your fingers
and gently remove it.
Please try to avoid gripping the tube to remove the
hearing aid.
If there is an anchor attached
to the earpiece, tuck it into the
bowl of your ear to secure your
hearing aid.
15
16
8. Push button
7.2 Removing the hearing aid with dome, SlimTip
or cShell
The push button on your
hearing aid can have
various functions or is
not active. This depends
on the programming of
the hearing aid which is
indicated in your
individual “Hearing aid
instructions”. Please
ask your hearing
care professional for
this printout.
Gently pull on the bend of the
tube and remove the hearing aid
from behind the ear.
In very rare cases, your earpiece can remain in your
ear canal when removing the hearing aid from the
ear. In the unlikely case that the earpiece does get
stuck in your ear canal, it is strongly recommended
to see a medical specialist for safe removal.
17
9. Volume control
18
10. Roger for conversation in noise
and over distance
To increase the volume,
press the volume control
upwards. To decrease the
volume, press the volume
control downwards.
The volume control can
be disabled by the hearing
care professional.
Are you often in situations where the noise level is high
or the distance to the speaker/talker is more than
1.5 m (5 feet)? For instance in
• noisy restaurants, cafés and bars
• family gatherings
• business meetings, presentations and lectures featuring
one or more speakers
• one-to-one conversations
• cell phone calls
• watching TV and listening to music
• in the car
• online video calls
Combining your Phonak Naída V hearing aids with a
Roger wireless microphone enables you to hear and
understand more speech in these challenging situations.
www.phonak.com/roger
19
20
11. Use of Roger receivers
11.1 Design-integrated Roger receivers
Hearing
aid with
Roger
receiver
Roger
microphone
Listener
Your Phonak Naída V hearing aids can be equipped with
design-integrated Roger receivers.
With the design-integrated receiver attached, the hearing
aid offers all functionalities and usability as without the
receiver. The hearing aid with the design-integrated
receiver is water resistant, refer to chapter 14.
Speaker
The Roger microphone transmits the speaker’s voice
directly into your ears. The system consists of three main
elements: your hearing aids, Roger receivers and the
Roger microphone.
Hearing aid
Design-integrated
receiver
Ask your hearing care professional for a Roger demo
and more information.
Your hearing care professional has already prepared
your hearing aid for use with Roger. Please ask your
hearing care professional for further information.
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22
Attach the audio shoe
11.2 Audio shoe and Roger X receiver
Hearing aid
Audio shoe
(removable part)
Push the audio shoe
towards the bottom of the
hearing aid. Match the
grooves of both parts.
Battery door
Roger X receiver
(removable part)
With the audio shoe and Roger X receiver attached, the
hearing aid offers the same functionalities and usability
as without the receiver with one important exclusion:
Push until it snaps into
place and is properly
attached to the hearing aid.
A Roger X receiver can now
be attached.
Your hearing aid with the audio shoe is no longer
water resistant.
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24
Attach the Roger X receiver
Remove the audio shoe
Push the three pins of the
Roger X receiver into the
three sockets of the audio
shoe. The Roger X receiver
is correctly attached when
it is clicked into place.
Take the hearing aid
between thumb and
forefinger. Pull the locking
system on the audio
shoe back.
Please refer to the specific receiver user instruction for
further information.
Pull the audio shoe
upwards with the other
hand. The audio shoe is
now removed from the
hearing aid.
To hear immediately the Roger microphone signal
when required, Phonak recommends to leave the
Roger X receiver attached when not in use.
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26
12. Join our hearing loss community!
13. A solution beyond your
hearing aid
On HearingLikeMe.com you will find:
As your hearing loss progresses, a hearing aid may no
longer be the right solution for you. If you struggle to
understand speech or talk on the phone, it may be
time to consider an Advanced Bionics (AB) cochlear
implant for the next step in your journey to hearing.
With today’s advancements in hearing technology, an
increasing number of people with significant hearing
loss are enjoying restored hearing with cochlear
implants. This advanced hearing solution is designed
to help you regain the sounds and joys of life you
may be missing because of your hearing loss.
• Living with Hearing Loss
A set of interesting articles on how to live with
hearing loss.
• Forum
A forum to meet and engage with a growing number of
people who face the same challenges.
• Blog
A blog to keep up to date with the latest news on
anything hearing.
A cochlear implant system consists of two main
components. The external component is a sound
processor that is worn on the outer ear like a hearing
aid or discreetly on the body. The internal component
is the implant, which delivers sound to the hearing
nerve. Unlike hearing aids, cochlear implants bypass
the damaged part of an ear and send electrical signals
directly to the brain via the auditory nerve. Hearing
with cochlear implants can help you hear the sounds
27
28
that truly enrich life – the sweet songs of nature, shared
laughter among friends, the many dimensions of music,
and much more.
For more information on Naída CI and AB cochlear
implant technology, please visit AdvancedBionics.com
AB and Phonak are sister companies that work together
to help people with significant hearing loss. The Naída CI
sound processor from Advanced Bionics provides unique,
groundbreaking features that help recipients hear better
in any environment. As a result of the unique
relationship that AB and Phonak share, the Naída CI
sound processor offers some of the features available
with your Naída hearing aids. These features include
technology designed for improved speech understanding
and listening comfort in a variety of situations. If you
have a Roger system for better understanding in noise
and over distance, for enjoying music and TV and cell
phone usage, you can continue to use that with your
Advanced Bionics cochlear implant.
29
30
14. Care and maintenance
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life.
Please use the following specifications as a guideline.
For further information regarding product safety, see
chapter 19.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
Your hearing aids are resistant to water, sweat and dust
under the following conditions:
• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Hearing aids with the design-integrated Roger
receiver are also water resistant.
When you are not using your hearing aid, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your hearing
aid after use. Store the hearing aid in a safe, dry and
clean place.
Hearing aids with an audio shoe and Roger X
receiver are not water resistant.
Use of your hearing aid around water can restrict air
flow to the batteries causing it to stop working.
Should your hearing aid stop working after coming
into contact with water, refer to the troubleshooting
steps in chapter 18.
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15. Service and warranty
Daily
Inspect the earpiece and tube for earwax and moisture
deposits. Clean the surfaces with a lint-free cloth or use
the small brush provided in the hearing aid hard case.
Never use cleaning agents such as household detergents,
soap, etc. for cleaning your hearing aid. It is not
recommended to rinse these parts with water, risk for
lodging in the tube. If you need to clean your hearing aid
intensively, ask your hearing care professional for advice
and information on filters or drying capsules.
Weekly
Clean the earpiece with a soft, damp cloth or with a
special cleaning cloth for hearing aids. For further
maintenance or cleaning instructions, please see your
hearing care professional.
Local warranty
Please ask the hearing care professional, where you
purchased your hearing aid, about the terms of the
local warranty.
International warranty
Phonak offers a one year limited international
warranty, valid starting from the date of purchase.
This limited warranty covers manufacturing and
material defects in the hearing aid itself, but not
accessories such as batteries, tubes, earmolds and
external receivers. The warranty only comes into
force if a proof of purchase is shown.
The international warranty does not affect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
Monthly
Inspect your hearing tube for color changes, hardening, or
cracks. In the case of such changes, the hearing tube has
to be replaced. Please see your hearing care professional.
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34
16. Compliance information
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their office.
Serial number
(left side):
Authorized hearing care
professional (stamp/signature):
Europe:
Declaration of Conformity
Hereby Phonak AG declares that this Phonak product
meets the requirements of the Medical Devices Directive
93/42/EEC as well as the Radio and Telecommunications
Terminal Equipment Directive 1999/5/EC. The full text of
the Declaration of Conformity can be obtained from the
manufacturer or the local Phonak representative whose
address can be taken from the list on www.phonak.com
(Phonak worldwide locations).
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.
Serial number
(right side):
Date of purchase:
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The wireless models listed on page 2 are
certified under:
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired operation.
Phonak Naída V-SP (V90/V70/V50/V30)
USA
FCC ID: KWC-BTEVSP
Canada
IC: 2262A-BTEVSP
Phonak Naída V-UP (V90/V70/V50/V30)
USA
FCC ID: KWC-BTEVUP
Canada
IC: 2262A-BTEVUP
Notice 2:
Changes or modifications made to this device not
expressly approved by Phonak may void the FCC
authorization to operate this device.
Phonak Naída V-RIC (V90/V70/V50/V30)
USA
FCC ID: KWC-WHSRIC4
Canada
IC: 2262A-WHSRIC4
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
37
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17. Information and description
of symbols
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
With the CE symbol, Phonak AG confirms that this
Phonak product – including accessories – meets
the requirements of the Medical Devices Directive
93/42/EEC as well as the R&TTE Directive 1999/5/EC
on radio and telecommunications equipment. The
numbers after the CE symbol correspond to the
code of certified institutions that were consulted
under the above-mentioned directives.
This symbol indicates that the products described
in these user instructions adhere to the
requirements for an applied part of Type B of EN
60601-1. The surface of the hearing aid is
specified as an applied part of Type B.
Indicates the medical device manufacturer, as
defined in EU Directive 93/42/EEC.
39
40
This symbol indicates that it is important for the
user to read and take into account the relevant
information in these user guides.
Operating
conditions
This symbol indicates that it is important for the
user to pay attention to the relevant warning
notices in these user guides.
Important information for handling and
product safety.
During transportation keep dry.
The product is designed such that it functions
without problems or restrictions if used as
intended, unless otherwise noted in these user
guides. The hearing aids are classified IP68 (depth
of 1 meter for 60 minutes) and designed to be
used in all daily life situations. Therefore you do
not have to worry about getting the hearing aids
exposed to a rain shower or sweat. However, the
hearing aid is not intended to be used in water
activities that includes chlorinated water, soap,
salt water or other liquids with a chemical
content.
Indicates the manufacturer’s serial number so that
a specific medical device can be identified.
Indicates the manufacturer’s catalogue number so
that the medical device can be identified.
41
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18. Troubleshooting
Temperature during transportation and storage:
–20° to +60° Celsius (–4° to +140° Fahrenheit).
Humidity during transportation: Up to 90% (non
condensing).
Humidity during storage: 0% to 70%, if not in use.
See instruction in chapter 19.2 regarding drying
the hearing aid after use.
Problem
Hearing aid not functioning
Causes
Flat battery
Blocked speaker/earpiece
Battery not inserted correctly
Hearing aid switched off
Hearing aid whistles
Hearing aid not inserted correctly
Earwax in ear canal
Volume too loud
Low battery
Speaker/earpiece blocked
Volume too low
Physical hearing condition
has changed
Hearing aid not loud enough
or distorted
Atmospheric pressure: 200 hPA to 1500 hPa
The symbol with the crossed-out garbage
bin is to make you aware that this hearing
aid may not be thrown away as normal household
waste. Please dispose of old or unused hearing
aids, at waste disposal sites intended for electronic
waste, or give your hearing aid to your hearing
care professional for disposal. Proper disposal
protects the environment and health.
Hearing aid plays two beeps
Hearing aid switches on & off
(intermittent)
Indication for low battery
Moisture on battery or
hearing aid
If the problem persists, contact your hearing care professional
for assistance
43
44
19. Important safety information
Please read the information on the following pages before
using your hearing aid.
What to do
Change battery (chapter 1 + 5)
Clean speaker opening/earpiece
Insert battery correctly (chapter 1 + 5)
Switch hearing aid on by completely closing the battery door
(chapter 4)
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does not
permit a user to attain full benefit from it. The use of a
hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
Insert hearing aid correctly (chapter 6)
Contact your ENT/GP or hearing care professional
Decrease volume (chapter 8 + 9)
Change battery (chapter 1 + 5)
Clean speaker opening/earpiece
Turn volume up if volume control available (chapter 8 + 9)
Contact your hearing care professional
Change battery within the next 30 minutes (chapter 1 + 5)
Wipe battery and hearing aid with dry cloth
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19.1 Hazard warnings
The intended use of
hearing aids is to amplify
and transmit sound to the
ears and hereby
compensate for impaired
hearing. The hearing aids
(specially programmed for
each hearing loss) must
only be used by the
intended person. They
should not be used by any
other person as they could
damage hearing.
Changes or modifications
to the hearing aid that
were not explicitly
approved by Phonak are
not permitted. Such
changes may damage your
ear or the hearing aid.
If you feel pain in or
behind your ear, if it is
inflamed or if skin
irritation and accelerated
accumulations of earwax
occur, please check
with your hearing care
professional or physician.
Do not use the hearing
aids in explosive areas
(mines or industrial areas
with danger of explosions,
oxygen rich environments
or areas where flammable
anesthetics are handled).
In very rare cases, the
dome can remain in your
ear canal when removing
the hearing tube from the
ear. In the unlikely case
that the dome does get
stuck in your ear canal, it
is strongly recommended
to see a physician for
safe removal.
Hearing aid batteries are
toxic if they are swallowed!
Keep out of reach of
children and mentally
challenged people or pets.
If batteries are swallowed,
consult your physician
immediately!
Hearing programs in the
directional microphone
mode reduce background
noises. Please be aware
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that warning signals or
noises coming from
behind, e. g. cars, are
partially or entirely
suppressed.
This hearing aid is not for
children below 36 months.
It contains small parts that
can cause choking, if
swallowed by children.
Keep out of reach of
children and mentally
challenged people or pets.
If swallowed, consult a
physician or hospital
immediately.
Do not make a wire
connection from your
hearing aid to any external
audio sources like radio
etc. That could cause
injuries on your body
(electric shock).
The following is only
applicable for persons with
active implantable medical
devices (i.e. pacemakers,
defibrillators, etc.):
Keep the wireless
hearing aid at least 15 cm
(6 inches) away from the
active implant. If you
experience any interference,
do not use the wireless
hearing aids and contact
the manufacturer of the
active implant. Please, note
that interference can also
be caused by power lines,
electrostatic discharge,
airport metal detectors etc.
Keep magnets (i.e. battery
handling tool, EasyPhone
magnet, etc.) at least
15 cm (6 inches) away
from the active implant.
Hearing instruments
should not be fitted with
domes / wax protection
systems when used by
clients with perforated
eardrums, inflamed ear
canals or otherwise
exposed middle ear
cavities. In these cases, we
recommend the use of a
custom earpiece. In the
unlikely case that any part
of this product should
remain in the ear canal, it
is strongly recommended
to see a medical specialist
for safe removal.
49
The dome should be
changed every three
months or when it
becomes stiff or brittle.
This is to prevent the dome
from detaching from the
tube spout during insertion
into or removal from
the ear.
When you are not using
your hearing aid, leave the
battery door open so that
any moisture can
evaporate. Make sure that
you always completely dry
your hearing aid after use.
Store the hearing aid in a
safe, dry and clean place.
19.2 Information on product safety
Phonak hearing aids are
water resistant and not
waterproof. They are
designed to withstand
normal activities and
occasional accidental
exposure to extreme
conditions. Never immerse
your hearing aid in water!
Phonak hearing aids are not
specifically designed for
extended periods of water
submersion on a continual
basis, that is worn in
activities such as swimming
or bathing. Always remove
your hearing aid before
these activities, as the
hearing aid contains
sensitive electronic parts.
Never wash the
microphone inputs. Doing
so could cause it to lose its
special acoustic features.
The batteries used in these
hearing aids should not
exceed 1.5 Volts. Please do
not use silver-zinc or Li-ion
(lithium-ion) rechargeable
batteries as these may
cause severe damage to
your hearing aids. The
table in chapter 5 explains
exactly which type of
battery your particular
hearing aids require.
Special medical or dental
examination including
radiation described below,
may adversely affect the
correct functioning of your
hearing aids. Remove and
keep them outside the
examination room/area
before undergoing:
Medical or dental
examination with X-ray
(also CT scan).
Medical examinations with
MRI/NMRI scans, generating
magnetic fields.
Hearing aids don’t need to
be removed when passing
security gates (airports
etc.). If X-ray is used at all,
it will be in very low doses,
and will not affect the
hearing aids.
50
Do not drop your hearing
aid! Dropping onto a hard
surface can damage your
hearing aid.
Always use new batteries
for your hearing aid. In
case a battery is leaking,
replace it immediately
with a new one to avoid
any skin irritation. You
can return used batteries
to your hearing
care professional.
Remove the battery if
you are not using your
hearing aid for a long
period of time.
51
Protect your hearing aid
from heat (never leave near
a window or in the car).
Never use a microwave or
other heating devices to
dry your hearing aid. Ask
your hearing care
professional about suitable
drying methods.
52
Notes
Do not use your hearing
aid in areas where
electronic equipment
is prohibited.
Manufacturer:
Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
www.phonak.com
Your hearing care professional:
029-1095-02/V1.00/2016-02/cu Printed in Switzerland © Phonak AG All rights reserved
53

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