Phonak WHSSANT Wireless Hearing Instrument User Manual User Guide

Phonak Inc Wireless Hearing Instrument User Guide

User Guide

www.phonak.comManufacturer:Phonak AGLaubisrütistrasse 28CH-8712 StäfaSwitzerland EU Representative:Phonak GmbHD-70736 Fellbach-OeffingenGermanyPhonak Audéo Q (Q90/Q70/Q50/Q30)User Guide029-0254-02/V1.00/2013-03/misyst Printed in Switzerland © Phonak AG All rights reserved
2 31. Welcome 52. Important safety information: Please read before operating your hearing aid for the rst time 6Hazard warnings 6Information on product safety 83. Hearing aid description 114. Step-by-step instructions for using the hearing aid 15Step 1. Getting to know your hearing aid 15Step 2. Battery preparation 17Step 3. Inserting the battery 18Step 4. Turning on the hearing aid 18Step 5. Inserting the hearing aid 20Step 6. Adjusting the volume control behind the ear 22Step 7. Selecting the hearing program behind the ear 24Step 8. Removing the hearing aid 25Step 9. Turning off the hearing aid 26Step 10. Changing the battery 265. Care and maintenance 286. Troubleshooting 307. Wireless Accessories 328. Service and warranty 349. Compliance information 3610. Information and description of symbols 39Contents
4 504591. WelcomeYour new hearing aid is a premium Swiss quality product. It was developed by Phonak, one of the world‘s leading companies in hearing technology. Your hearing aid offers the most modern digital hearing technology currently available on the market.Please read these user instructions thoroughly in order to benefit from all the possibilities your new hearing aid has to offer. With proper use and care, you will be able to enjoy your hearing aid for many years to come.If you have any questions, please consult your hearing care professional. Phonak - life is on www.phonak.comThis user guide is valid for:Wireless modelsPhonak Audéo Q90-312 Phonak Audéo Q90-312T Phonak Audéo Q70-312 Phonak Audéo Q70-312T Phonak Audéo Q50-312 Phonak Audéo Q50-312T Phonak Audéo Q30-312 Phonak Audéo Q30-312TNon wireless modelsPhonak Audéo Q90-10 Phonak Audéo Q70-10 Phonak Audéo Q50-10 Phonak Audéo Q30-10
6 7Please read the information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading.2.1 Hazard warnings !The intended use of hearing aids is to amplify and transmit sound to the ears and hereby compensate for impaired hearing. The hearing aids (specially programmed for each hearing loss) must only be used by the intended person. They should not be used by any other person as they could damage hearing.2. Important safety information !Changes or modifications to the hearing aid that were not explicitly approved by Phonak are not permitted. Such changes may damage your ear or the hearing aid. !Do not use the hearing aids in explosive areas (mines or industrial areas with danger of explosions). !Hearing aid batteries are toxic if they are swallowed! Keep out of reach of children and mentally challenged people or pets. If batteries are swallowed, consult your physician immediately! !If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of ear wax occur, please check with your hearing care professional or physician. ! In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a physician for safe removal.
8 9 !Hearing programs in the directional microphone mode reduce background noises. Please be aware that warning signals or noises coming from behind, e. g. cars, are partially or entirely suppressed. ! The hearing aid contains small parts that can cause choking, if swallowed by children. Keep out of reach of children and mentally challenged people or pets. If swallowed, consult a physician or hospital immediately. ! External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories approved by Phonak AG, to avoid any electrical shock. 2.2 Information on product safety I Never immerse your hearing aid in water! Protect it from excessive moisture. Always remove your hearing aid before showering, bathing, or swimming, as the hearing aid contains sensitive electronic parts. I Protect your hearing aid from heat (never leave near a window or in the car.) Never use a microwave or other heating devices to dry your hearing aid. Ask your hearing care professional about suitable drying methods. I When you are not using your hearing aid, leave the battery compartment open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place. I Do not drop your hearing aid! Dropping onto a hard surface can damage your hearing aid. I Always use new batteries for your hearing aid. In case a battery is leaking, replace it immediately with a new one to avoid any skin irritation. You can return used batteries to your hearing care professional. I Remove the battery if you are not using your hearing aid for a long period of time. 2. Important safety information
10 11The following user instructions describe Receiver-In-Canal (RIC) hearing aid models.RIC hearing aids can be adapted with a variety of earpieces.On the following pages use the labeled drawings to identify the hearing aid and earpiece that you use.The following table shows what battery you need for your hearing aid model.Model Zinc air battery size IEC ANSI (marking on package) code code Q-10 10 (yellow) PR70 7005ZD Q-312 312 (brown) PR41 7002ZD Q-312T 312 (brown) PR41 7002ZD3. Hearing aid description I X-ray radiation (e. g. CT scans, MRI scans) may adversely affect the correct functioning of your hearing aids. We recommend that you remove them before undergoing X-ray procedures and keep them outside the room. I Do not use your hearing aid in areas where electronic equipment is prohibited.2. Important safety information
12 13Q-10 and Q-312 modelsQ-312T model Q-10 and Q-312 modelsQ-312T modelabcdabcdf abcabcdfdOption A: with Domea Earpiece: Dome (detachable) b Retention c External Receiver cabled Microphone inputs Program button or volume control*f Battery compartment with ON/OFF switch* Not available with Q-10 modelOption B: with cShella Earpiece: cShellb External Receiver cablec Microphone inputsd Program button or volume control* Battery compartment with ON/OFF switch* Not available with Q-10 model3. Hearing aid description
14 15Q-10 and Q-312 modelsQ-312T modeldcbafabcdfOption C: with SlimTip a Removal handleb Earpiece: SlimTip (detachable)c External Receiver cabled Microphone inputs Program button or volume control*f Battery compartment with ON/OFF switch* Not available with Q-10 modelThe following chapter provides step-by-step instructions on how to use your hearing aid. Please follow these steps carefully. In the drawings, the parts that are particularly important for each step are shown in green.Step 1. Getting to know your hearing aidTake the hearing aid in your hand and try out the hearing aid controls. This will make it easier for you to feel for and operate the controls later on when wearing the hearing aid.4. Step-by-step instructions for using the hearing aid3. Hearing aid description
16 17Fig. 1aDecrease volumeIncrease volumeFig. 1bFig. 2Hearing program selector option In order to change a hearing program, press the button displayed in (Fig. 1b).*Step 2. Battery preparationRemove the protective foil from the new battery (Fig. 2). Wait for two minutes before inserting to activate the battery. * Option/Function not available for Q-10 modelYour hearing care professional can configure the push button as either a volume control or a hearing program selector. Consult your hearing care professional to determine which option is active in your hearing aid.Volume control option To increase the volume, press the button on your right hearing aid. To decrease the volume, press the button on your left hearing aid (Fig. 1a).* Left hearing aid Right hearing aid * Option/Function not available for Q-10 model4. Using your hearing aid
18 19Fig. 4Fig. 3Step 3. Inserting the battery Take the hearing aid in your hand and open the battery door. Insert the battery so that you see the + symbol on the battery (Fig. 3). Step 4. Turning on the hearing aidThe hearing aid is switched on by closing the battery compartment (Fig. 4). I Open and close the battery compartment gently and carefully. I Check if you feel resistance when closing the battery compartment. Check to make sure the battery is correctly inserted and in the correct direction. If the battery is inserted the wrong way, the hearing aid will not work and the battery compartment can be damaged.The hearing aid is now switched on. It can take up to 15 seconds before it starts. (When you wear the hearing aid, you will hear an acoustic signal).4. Using your hearing aid
20 21Q-10 andQ-312 modelsQ-312T modelFig. 5b Fig. 5c Fig. 5dFig. 5aStep 5. Inserting the hearing aidThis step shows you how to correctly insert the hearing aid. The instructions apply for all hearing aid models. The type of earpiece determines how the hearing aid is inserted. I Each hearing aid is individually programmed for your right or left ear. For the first step identify right and left so you will be able to insert your hearing aid in the correct ear.Step 5.1 Identifying the hearing aids for the right and left earSide indicator: right = red left = blue Step 5.2 Inserting a hearing aid with a domeBefore inserting the dome, check that it is correctly attached to the Receiver (dome length is completely slid over the Receiver spout). With your right hand, place the right hearing aid (red mark on the hearing aid, see step5.1) behind your right ear (Fig. 5b). Take the Receiver cable between your thumb and forefinger. Insert the dome deep enough into the ear canal so that the hearing tube lies flat on your ear (Fig. 5c). If your hearing aid has a retention cord, then press it into the bowl of the ear in order to retain the dome in the ear canal (Fig. 5d).4. Using your hearing aid
22 23Increase volumeDecrease volumeFig. 6If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can gradually rotate the dome until it fits correctly.You have now successfully inserted the right hearing aid. Now insert your left hearing aid in the same way (marked in blue, see step 5.1) Step 5.3 For inserting a hearing aid with a cShell or SlimTipFollow the instructions in Step 5.2, as this procedure is identical.Step 6. Adjusting the volume control behind the ear*Your hearing care professional can configure the push button as either a volume control or a program selector. Consult your hearing care professional to determine which option is active in your hearing aid.* Option/Function not available for Q-10 model To increase the volume, press the button on your right hearing aid. To decrease the volume, press the button of your left hearing aid. Use your thumb to lightly support the hearing aid (Fig. 6).Left hearing aid Right hearing aid4. Using your hearing aid
24 25Fig. 7Fig. 8Step 7. Selecting the hearing program behind the ear*In order to select or change a hearing program with the hearing aid, press the button displayed in (Fig. 7). If you press it again, you change to the next program. A signal indicates the change. The signal tone can only be easily heard if you have turned on the hearing aid and you are wearing it correctly behind the ear.* Option/Function not available for Q-10 model Step 8. Removing the hearing aidStep 8.1 Removing a hearing aid with a domeGrasp the hearing aid by the Receiver cable and carefully remove it from your ear (Fig. 8). ! In very rare cases, the dome can remain in your ear canal when removing the hearing aid from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a medical specialist for safe removal.Step 8.2 Removing a hearing aid with cShell or SlimTipFollow the instructions in Step 8.1, as this procedure is identical.4. Using your hearing aid
26 27Fig. 9Step 9. Turning off the hearing aidYou can turn off your hearing aid by opening the battery compartment (Fig. 9). Step 10. Changing the batteryYour hearing aid will indicate with a double beep, that the battery soon needs to be changed. You typically have up to 30 minutes to change the battery, however this can differ and might be considerably shorter. We recommend that you always keep a spare battery on hand.4. Using your hearing aid
28 29Daily Inspect the earpiece for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse with water. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on filters or drying capsules.Weekly Clean the earpiece with a soft, damp cloth or with a special cleaning cloth for hearing aids. For more in depth maintenance instructions or for more than basic cleaning, please see your hearing care professional.5. Care and maintenanceDiligent and routine care of your hearing aid contributes to outstanding performance and a long service life.Please use the following specifications as a guideline:General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it.Never wash or clean the microphone inputs (see chapter 3). Doing so could cause it to lose its special acoustic features.
30 31Whistling Check whether the earpiece is correctly and firmly fitted. If this is the case, but the problem persists, please consult with your hearing care professional. Pain or inflammation in your ear Remove the hearing aid and consult with your hearing care professional. If the problem is serious, please contact your physician.Hearing aids sound softer than usual / no sound First check whether you can adjust and make the sound louder with the volume control. Then check the earpiece for earwax residue and clean if necessary. Check whether the battery is correctly inserted and properly fitted, adjust the fit if necessary. If there is no improvement, change the battery. If the problem persists, contact your hearing care professional.Battery discharges too quickly Insert a new battery and make note of exactly how long it lasts. Contact your hearing care professional with this information, they will be able to help and advise you.Crackling or buzzing background noises Check the earpiece for earwax residue. If the problem persists, contact your hearing care professional.6. Troubleshooting
32 33TVLinkRemote controlsWireless audio streaming deviceCell phoneMP3 Player/Audio source*poweraudioPhonak has developed a broad range of wireless accessories for a convenient control of your hearing aid. It includes remote controls, wireless audio streaming devices for connection to TV (via TVLink), cell phones etc. refer to schematic below: * Non wireless audio sources can be connected by wiring directly to the wireless audio streaming device7. Wireless Accessories
34 358. Service and warranty8.1 Local warranty Please ask the hearing care professional, where you purchased your hearing aid, about the terms of the local warranty.8.2 International warranty Phonak offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds, external receivers. The warranty only comes into force if a proof of purchase is shown.The international warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer goods.8.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.Serial number (left side):Serial number (right side):Date of purchase:Authorized hearing care professional (stamp/signature):
36 37The wireless models listed in chapter 1 are certified under:USA FCC ID: KWC-WHSSAN1 Canada IC: 2262A-WHSSAN1Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions:1) this device may not cause harmful interference, and2) this device must accept any interference received, including interference that may cause undesired operation.Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device. Europe: Declaration of Conformity Hereby Phonak AG declares that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations).Australia: Supplier Code Number E N15398New Zealand: Supplier Code Number Z12859. Compliance information
38 39Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: SReorient or relocate the receiving antenna. SIncrease the separation between the device and receiver. SConnect the device into an outlet on a circuit different from that to which the receiver is connected. SConsult the dealer or an experienced radio/TV technician for help.9. Compliance information 10. Information and description of symbolsWith the CE symbol, Phonak AG confirms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.This symbol indicates that the products described in these user instructions adhere to the requirements for an applied part of Type B of EN 60601-1. The surface of the hearing aid is specified as an applied part of Type B.CXXXX
40 4110. Information and description of symbolsEMC and Radio communications compliance label Australia.EThis symbol indicates that it is important for the user to read and take into account the relevant information in these user guides.This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.Important information for handling and product safety.The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in these user guides.R!IOperatingconditionsTemperature: –20° to +60° Celsius (–4° to +140° Fahrenheit) Humidity transportation: Up to 90% (non condensing) Humidity storage: 0% to 70%, if not in use. See instruction in chapter 2.2 regarding drying the hearing aid after use. Atmospheric pressure: 200 hPA to 1500 hPaThe symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste. Please dispose of old or unused hearing aids, at waste disposal sites intended for electronic waste, or give your hearing aid to your hearing care professional for disposal. Proper disposal protects the environment and health.Transportand storageconditionsT
42 43Notes

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