Pismolabs Technology P1AC4 Pepwave / Peplink / Pismo Wireless Product User Manual 1 rev 2

Pismo Labs Technology Limited Pepwave / Peplink / Pismo Wireless Product Users Manual 1 rev 2

Contents

Users Manual-1_rev 2.pdf

COPYRIGHT & TRADEMARKS Specifications are subject to change without notice. Copyright © 2017 Pepwave Ltd. All Rights Reserved. Pepwave and the Pepwave logo are trademarks of Pepwave Ltd. Other brands or products mentioned may be trademarks or registered trademarks of their respective owners. Pepwave MAX and Surf User Manual Pepwave Products: MAX 700/HD2/HD2 IP67/HD2 mini/HD4/Transit/Hotspot/BR1/BR1 MK2/ BR1 Mini/BR1 Slim/BR1 ENT/BR1 Pro LTE/BR1 IP55/BR2 IP55/On-The-Go/MAX HD2/HD4 with MediaFast/Device Connector/ Surf SOHO Pepwave Firmware 6.3 September 2017
Pepwave MAX and Surf User Manual http://www.pepwave.com 2 Copyright @ 2017 Pepwave Table of Contents 1 INTRODUCTION AND SCOPE ............................................................................................. 6 2 GLOSSARY........................................................................................................................ 7 3 PRODUCT FEATURES ........................................................................................................ 8 3.1 SUPPORTED NETWORK FEATURES .................................................................................... 8 3.2 OTHER SUPPORTED FEATURES ...................................................................................... 10 4 PEPWAVE MAX MOBILE ROUTER OVERVIEW .................................................................. 11 4.1 MAX 700 ................................................................................................................ 11 4.2 MAX HD2 ............................................................................................................... 13 4.3 MAX HD2 IP67 ....................................................................................................... 15 4.4 MAX HD2 MINI ........................................................................................................ 16 4.5 MAX TRANSIT ........................................................................................................... 18 4.6 MAX HOTSPOT ......................................................................................................... 19 4.7 MAX HD4 ............................................................................................................... 20 4.8 MAX BR1 (MK2) ..................................................................................................... 22 4.9 MAX BR1 MINI ........................................................................................................ 24 4.10 MAX BR1 SLIM ........................................................................................................ 26 4.11 MAX BR1 ENT ........................................................................................................ 28 4.12 MAX BR1 PRO LTE ................................................................................................... 29 4.13 MAX BR1/2 IP55 .................................................................................................... 30 4.14 MAX ON-THE-GO ..................................................................................................... 32 4.15 SURF SOHO ............................................................................................................. 33 5 ADVANCED FEATURE SUMMARY .................................................................................... 34 5.1 DROP-IN MODE AND LAN BYPASS: TRANSPARENT DEPLOYMENT ........................................ 34 5.2 QOS: CLEARER VOIP .................................................................................................. 34 5.3 PER-USER BANDWIDTH CONTROL ................................................................................. 35 5.4 HIGH AVAILABILITY VIA VRRP ...................................................................................... 35 5.5 USB MODEM AND ANDROID TETHERING ........................................................................ 36 5.6 BUILT-IN REMOTE USER VPN SUPPORT ......................................................................... 36 5.7 SIM-CARD USSD SUPPORT .......................................................................................... 37 6 INSTALLATION ............................................................................................................... 38 6.1 PREPARATION ............................................................................................................ 38 6.2 CONSTRUCTING THE NETWORK ..................................................................................... 39 6.3 CONFIGURING THE NETWORK ENVIRONMENT .................................................................. 40 7 MOUNTING THE UNIT .................................................................................................... 41 7.1 WALL MOUNT ........................................................................................................... 41 7.2 CAR MOUNT ............................................................................................................. 41
Pepwave MAX and Surf User Manual http://www.pepwave.com 3 Copyright @ 2017 Pepwave 7.3 IP67 INSTALLATION GUIDE .......................................................................................... 41 8 CONNECTING TO THE WEB ADMIN INTERFACE ............................................................... 42 9 CONFIGURING THE LAN INTERFACE(S) ............................................................................ 44 9.1 BASIC SETTINGS ......................................................................................................... 44 9.2 CAPTIVE PORTAL ........................................................................................................ 54 10 CONFIGURING THE WAN INTERFACE(S) .......................................................................... 56 10.1 ETHERNET WAN ....................................................................................................... 57 10.2 CELLULAR WAN ........................................................................................................ 65 10.3 WI-FI WAN ............................................................................................................. 70 10.4 WAN HEALTH CHECK ................................................................................................. 76 10.5 DYNAMIC DNS SETTINGS ............................................................................................ 78 11 ADVANCED WI-FI SETTINGS ............................................................................................ 81 12 MEDIAFAST CONFIGURATION ........................................................................................ 84 12.1 SETTING UP MEDIAFAST CONTENT CACHING .................................................................. 84 12.2 SCHEDULING CONTENT PREFETCHING ............................................................................. 85 12.3 VIEWING MEDIAFAST STATISTICS .................................................................................. 86 13 BANDWIDTH BONDING SPEEDFUSIONTM / PEPVPN ......................................................... 88 13.1 PEPVPN .................................................................................................................. 89 13.2 THE PEPWAVE ROUTER BEHIND A NAT ROUTER .............................................................. 95 13.3 SPEEDFUSIONTM STATUS ............................................................................................. 96 14 IPSEC VPN ...................................................................................................................... 97 14.1 IPSEC VPN SETTINGS .................................................................................................. 97 15 OUTBOUND POLICY MANAGEMENT .............................................................................. 101 15.1 OUTBOUND POLICY .................................................................................................. 101 15.2 CUSTOM RULES FOR OUTBOUND POLICY ...................................................................... 102 16 INBOUND ACCESS ......................................................................................................... 111 16.1 PORT FORWARDING SERVICE ...................................................................................... 111 17 NAT MAPPINGS ............................................................................................................ 114 18 QOS 116 18.1 USER GROUPS ......................................................................................................... 116 18.2 BANDWIDTH CONTROL .............................................................................................. 117 18.3 APPLICATION ........................................................................................................... 117 19 FIREWALL ..................................................................................................................... 119 19.1 OUTBOUND AND INBOUND FIREWALL RULES ................................................................. 119 19.2 CONTENT BLOCKING ................................................................................................. 124
Pepwave MAX and Surf User Manual http://www.pepwave.com 4 Copyright @ 2017 Pepwave 19.3 OSPF & RIPV2 ....................................................................................................... 125 19.4 REMOTE USER ACCESS .............................................................................................. 127 MISCELLANEOUS SETTINGS ................................................................................................. 129 19.5 HIGH AVAILABILITY ................................................................................................... 129 19.6 PPTP SERVER ......................................................................................................... 132 19.7 CERTIFICATE MANAGER ............................................................................................. 133 19.8 SERVICE FORWARDING .............................................................................................. 133 19.9 SERVICE PASSTHROUGH ............................................................................................. 136 19.10 GPS FORWARDING ................................................................................................... 137 20 AP CONTROLLER ........................................................................................................... 138 20.1 WIRELESS SSID ....................................................................................................... 138 20.2 SETTINGS ................................................................................................................ 142 20.3 TOOLBOX ................................................................................................................ 146 21 SYSTEM SETTINGS ......................................................................................................... 147 21.1 ADMIN SECURITY ..................................................................................................... 147 21.2 FIRMWARE .............................................................................................................. 152 21.3 TIME...................................................................................................................... 153 21.4 SCHEDULE ............................................................................................................... 153 21.5 EMAIL NOTIFICATION ................................................................................................ 154 21.6 EVENT LOG ............................................................................................................. 156 21.7 SNMP ................................................................................................................... 158 21.8 INCONTROL............................................................................................................. 160 21.9 CONFIGURATION ...................................................................................................... 160 21.10 FEATURE ADD-ONS ................................................................................................... 162 21.11 REBOOT ................................................................................................................. 162 21.12 PING ...................................................................................................................... 163 21.13 TRACEROUTE TEST .................................................................................................... 164 21.14 PEPVPN TEST ......................................................................................................... 164 21.15 WAKE-ON-LAN ....................................................................................................... 165 21.16 CLI (COMMAND LINE INTERFACE SUPPORT) .................................................................. 165 22 STATUS ......................................................................................................................... 166 22.1 DEVICE ................................................................................................................... 166 22.2 ACTIVE SESSIONS ..................................................................................................... 168 22.3 CLIENT LIST ............................................................................................................. 170 22.4 WINS CLIENT ......................................................................................................... 170 22.5 UPNP / NAT-PMP ................................................................................................. 171 22.6 SPEEDFUSION STATUS ............................................................................................... 171 22.7 EVENT LOG ............................................................................................................. 175 22.8 BANDWIDTH ........................................................................................................... 175 APPENDIX A. RESTORATION OF FACTORY DEFAULTS ...................................................... 181
Pepwave MAX and Surf User Manual http://www.pepwave.com 5 Copyright @ 2017 Pepwave APPENDIX B: DECLARATION ................................................................................................ 182
Pepwave MAX and Surf User Manual http://www.pepwave.com 6 Copyright @ 2017 Pepwave 1 Introduction and Scope Pepwave routers provide link aggregation and load balancing across multiple WAN connections, allowing a combination of technologies like 3G HSDPA, EVDO, 4G LTE, Wi-Fi, external WiMAX dongle, and satellite to be utilized to connect to the Internet. The MAX wireless SD-WAN router series has a wide range of products suitable for many different deployments and markets. Entry level SD-WAN models such as the MAX BR1 are suitable for SMEs or branch offices. High-capacity SD-WAN routers such as the MAX HD2 are suitable for larger organizations and head offices. This manual covers setting up Pepwave routers and provides an introduction to their features and usage. Tips Want to know more about Pepwave routers? Visit our YouTube Channel for a video introduction! http://youtu.be/UCkVQThLKO4
Pepwave MAX and Surf User Manual http://www.pepwave.com 7 Copyright @ 2017 Pepwave 2 Glossary The following terms, acronyms, and abbreviations are frequently used in this manual: Term Definition 3G 3rd Generation standards for wireless communications 4G 4th Generation standards for wireless communications DHCP Dynamic Host Configuration Protocol DNS Domain Name System EVDO Evolution-Data Optimized HSDPA High-Speed Downlink Packet Access HTTP Hyper-Text Transfer Protocol ICMP Internet Control Message Protocol IP Internet Protocol LAN Local Area Network MAC Address Media Access Control Address MTU Maximum Transmission Unit MSS Maximum Segment Size NAT Network Address Translation PPPoE Point to Point Protocol over Ethernet QoS Quality of Service SNMP Simple Network Management Protocol TCP Transmission Control Protocol UDP User Datagram Protocol VPN Virtual Private Network VRRP Virtual Router Redundancy Protocol WAN Wide Area Network WINS Windows Internet Name Service WLAN Wireless Local Area Network
Pepwave MAX and Surf User Manual http://www.pepwave.com 8 Copyright @ 2017 Pepwave 3 Product Features Pepwave routers enable all LAN users to share broadband Internet connections, and they provide advanced features to enhance Internet access. Our Max BR wireless routers support multiple SIM cards. They can be configured to switch from using one SIM card to another SIM card according to different criteria, including wireless network reliability and data usage. Our MAX HD series wireless routers are embedded with multiple 4G LTE modems, and allow simultaneous wireless Internet connections through multiple wireless networks. The wireless Internet connections can be bonded together using our SpeedFusion technology. This allows better reliability, larger bandwidth, and increased wireless coverage are comparing to use only one 4G LTE modem. Below is a list of supported features on Pepwave routers. Features vary by model. For more information, please see peplink.com/products. 3.1 Supported Network Features 3.1.1 WAN  Ethernet WAN connection in full/half duplex  Static IP support for PPPoE  Built-in HSPA and EVDO cellular modems  USB mobile connection(s)  Wi-Fi WAN connection  Network address translation (NAT)/port address translation (PAT)  Inbound and outbound NAT mapping  IPsec NAT-T and PPTP packet passthrough  MAC address clone and passthrough  Customizable MTU and MSS values  WAN connection health check  Dynamic DNS (supported service providers: changeip.com, dyndns.org, no-ip.org, tzo.com and DNS-O-Matic)  Ping, DNS lookup, and HTTP-based health check 3.1.2 LAN  Wi-Fi AP  Ethernet LAN ports  DHCP server on LAN  Extended DHCP option support  Static routing rules  VLAN on LAN support
Pepwave MAX and Surf User Manual http://www.pepwave.com 9 Copyright @ 2017 Pepwave 3.1.3 VPN  PepVPN with SpeedFusionTM  PepVPN performance analyzer  X.509 certificate support  VPN load balancing and failover among selected WAN connections  Bandwidth bonding and failover among selected WAN connections  IPsec VPN for network-to-network connections (works with Cisco and Juniper only)  Ability to route Internet traffic to a remote VPN peer  Optional pre-shared key setting  SpeedFusionTM throughput, ping, and traceroute tests  PPTP server  PPTP and IPsec passthrough 3.1.4 Firewall  Outbound (LAN to WAN) firewall rules  Inbound (WAN to LAN) firewall rules per WAN connection  Intrusion detection and prevention  Specification of NAT mappings  Outbound firewall rules can be defined by destination domain name 3.1.5 Captive Portal  Splash screen of open networks, login page for secure networks  Customizable built-in captive portal  Supports linking to outside page for captive portal 3.1.6 Outbound Policy  Link load distribution per TCP/UDP service  Persistent routing for specified source and/or destination IP addresses per TCP/UDP service  Traffic prioritization and DSL optimization  Prioritize and route traffic to VPN tunnels with Priority and Enforced algorithms 3.1.7 AP Controller  Configure and manage Pepwave AP devices
Pepwave MAX and Surf User Manual http://www.pepwave.com 10 Copyright @ 2017 Pepwave  Review the status of connected APs 3.1.8 QoS  Quality of service for different applications and custom protocols  User group classification for different service levels  Bandwidth usage control and monitoring on group- and user-level  Application prioritization for custom protocols and DSL/cable optimization 3.2 Other Supported Features  User-friendly web-based administration interface  HTTP and HTTPS support for web admin interface  Configurable web administration port and administrator password  Firmware upgrades, configuration backups, ping, and traceroute via web admin interface  Remote web-based configuration (via WAN and LAN interfaces)  Time server synchronization  SNMP  Email notification  Read-only user for web admin  Shared IP drop-in mode  Authentication and accounting by RADIUS server for web admin  Built-in WINS servers*  Syslog  SIP passthrough  PPTP packet passthrough  Event log  Active sessions  Client list  WINS client list *  UPnP / NAT-PMP  Real-time, hourly, daily, and monthly bandwidth usage reports and charts  IPv6 support  Support USB tethering on Android 2.2+ phones * Not supported on MAX Surf-On-The-Go, Surf SOHO, and BR1 variants
Pepwave MAX and Surf User Manual http://www.pepwave.com 11 Copyright @ 2017 Pepwave 4 Pepwave MAX Mobile Router Overview 4.1 MAX 700 4.1.1 Panel Appearance
Pepwave MAX and Surf User Manual http://www.pepwave.com 12 Copyright @ 2017 Pepwave 4.1.2 LED Indicators The statuses indicated by the front panel LEDs are as follows: Status Indicators Status OFF System initializing Red Booting up or busy Blinking red Boot up error Green Ready Wi-Fi AP and Wi-Fi WAN Indicators Wi-Fi WAN OFF Disconnected Blinking slowly Connecting to network Blinking Connected to network with traffic ON Connected to network without traffic Wi-Fi AP OFF Disabled Blinking slowly Enabled but no client connected Blinking Connected to network with traffic ON Client(s) connected to wireless network LAN and Ethernet WAN Ports Green LED ON 10 / 100/ 1000 Mbps Orange LED Blinking Data is transferring OFF No data is being transferred or port is not connected Port Type Auto MDI/MDI-X ports
Pepwave MAX and Surf User Manual http://www.pepwave.com 13 Copyright @ 2017 Pepwave 4.2 MAX HD2 4.2.1 Panel Appearance
Pepwave MAX and Surf User Manual http://www.pepwave.com 14 Copyright @ 2017 Pepwave 4.2.2 LED Indicators The statuses indicated by the front panel LEDs are as follows: Status Indicators Status OFF System initializing Red Booting up or busy Blinking red Boot up error Green Ready Wi-Fi AP and Wi-Fi WAN Indicators Wi-Fi WAN / Cellular 1 / Cellular 2 OFF Disabled Intermittent Blinking slowly Connecting to wireless network(s) Blinking Connected to wireless network(s) with traffic ON Connected to wireless network(s) without traffic LAN and Ethernet WAN Ports Green LED ON 10 / 100 / 1000 Mbps Orange LED Blinking Data is transferring OFF No data is being transferred or port is not connected Port Type Auto MDI/MDI-X ports
Pepwave MAX and Surf User Manual http://www.pepwave.com 15 Copyright @ 2017 Pepwave 4.3 MAX HD2 IP67 4.3.1 Panel Appearance The statuses indicated by the front panel LEDs are as follows: Status Indicators Status OFF System initializing Red Booting up or busy Blinking red Boot up error Green Ready
Pepwave MAX and Surf User Manual http://www.pepwave.com 16 Copyright @ 2017 Pepwave 4.4 MAX HD2 mini 4.4.1 Panel Appearance
Pepwave MAX and Surf User Manual http://www.pepwave.com 17 Copyright @ 2017 Pepwave 4.4.2 LED Indicators The statuses indicated by the front panel LEDs are as follows: Status Indicators Status OFF System initializing Red Booting up or busy Blinking red Boot up error Green Ready Cellular WAN Indicators Cellular 1 / Cellular 2 OFF Disabled intermittent Blinking slowly Connecting to wireless network(s) Blinking Connected to wireless network(s) with traffic ON Connected to wireless network(s) without traffic LAN and Ethernet WAN Ports Green LED ON 10 / 100 / 1000 Mbps Orange LED Blinking Data is transferring OFF No data is being transferred or port is not connected Port Type Auto MDI/MDI-X ports
Pepwave MAX and Surf User Manual http://www.pepwave.com 18 Copyright @ 2017 Pepwave 4.5 MAX Transit 4.5.1 Panel Appearance 4.5.2 LED Indicators The statuses indicated by the front panel LEDs are as follows: Status Indicators Status OFF System initializing Red Booting up or busy Blinking red Boot up error Green Ready Cellular WAN Indicators Cellular 1 / Cellular 2* OFF Disabled intermittent Blinking slowly Connecting to wireless network(s) Blinking Connected to wireless network(s) with traffic ON Connected to wireless network(s) without traffic * For MAX-TST_DUO LAN and Ethernet WAN Ports Green LED ON 10 / 100 / 1000 Mbps Orange LED Blinking Data is transferring OFF No data is being transferred or port is not connected Port Type Auto MDI/MDI-X ports
Pepwave MAX and Surf User Manual http://www.pepwave.com 19 Copyright @ 2017 Pepwave 4.6 MAX Hotspot 4.6.1 Panel Appearance 4.6.2 LED Indications LED Indicators Status RED – Access point initializing GREEN – Access point ready LAN and Ethernet WAN Ports Green LED ON 100 Mbps OFF 10 Mbps Orange LED ON Port is connected without traffic Blinking Data is transferring OFF Port is not connected Port Type Auto MDI/MDI-X ports
Pepwave MAX and Surf User Manual http://www.pepwave.com 20 Copyright @ 2017 Pepwave 4.7 MAX HD4 4.7.1 Panel Appearance 4.7.2 LED Indicators The statuses indicated by the front panel LEDs are as follows: Status Indicators Status OFF System initializing Red Booting up or busy Blinking red Boot up error Green Ready Wi-Fi AP and Wi-Fi WAN Indicators Wi-Fi WAN / Cellular 1 / Cellular 2 OFF Disabled Intermittent Blinking slowly Connecting to wireless network(s) Blinking Connected to wireless network(s) with traffic ON Connected to wireless network(s) without traffic LAN and Ethernet WAN Ports Green LED ON 10 / 100 / 1000 Mbps Orange LED Blinking Data is transferring OFF No data is being transferred or port is not connected
Pepwave MAX and Surf User Manual http://www.pepwave.com 21 Copyright @ 2017 Pepwave Port Type Auto MDI/MDI-X ports
Pepwave MAX and Surf User Manual http://www.pepwave.com 22 Copyright @ 2017 Pepwave 4.8 MAX BR1 / MAX BR1 MK2 4.8.1 Panel Appearance MAX BR1 MK2 RP-SMA Wi-Fi Antenna Connector SMA Cellular Antenna Connector SMA Cellular Antenna Connector RP-SMA Wi-Fi Antenna Connector 10-30V DC Terminal Block 10-30V DC Connector 100/1000M Ethernet LAN Terminal Block 100/1000M Ethernet WAN Terminal Block
Pepwave MAX and Surf User Manual http://www.pepwave.com 23 Copyright @ 2017 Pepwave 4.8.2 LED Indicators The statuses indicated by the front panel LEDs are as follows: Status Indicators Status OFF System initializing Red Booting up or busy Blinking red Boot up error Green Ready Wi-Fi Indicators Wi-Fi OFF Disabled intermittent Blinking slowly Connecting to wireless network(s) Blinking Connected to wireless network(s) with traffic ON Connected to wireless network(s) without traffic Cellular Indicators Cellular OFF Disabled or no SIM card inserted ON Connecting or connected to network(s) LAN and Ethernet WAN Ports Green LED ON 100 Mbps / 1000Mbps (MK2) OFF 10 Mbps / 100Mbps (MK2) Orange LED ON Port is connected without traffic Blinking Data is transferring OFF Port is not connected Port Type Auto MDI/MDI-X ports
Pepwave MAX and Surf User Manual http://www.pepwave.com 24 Copyright @ 2017 Pepwave 4.9 MAX BR1 Mini 4.9.1 Panel Appearance 4.9.2 LED Indicators The statuses indicated by the front panel LEDs are as follows: Status Indicators Status OFF System initializing Red Booting up or busy Blinking red Boot up error Green Ready Wi-Fi Indicators Wi-Fi OFF Disabled intermittent Blinking slowly Connecting to wireless network(s) Blinking Connected to wireless network(s) with traffic ON Connected to wireless network(s) without traffic Cellular Indicators Cellular OFF Disabled or no SIM card inserted ON Connecting or connected to network(s)
Pepwave MAX and Surf User Manual http://www.pepwave.com 25 Copyright @ 2017 Pepwave A torque requirement of hex connection:  GPS - Torque requirement is 7.5+/-0.2kg f-cm  Cellular Main - Torque requirement is 7.5+/-0.2kg f-cm  Cellular Diversity/AUX - Torque requirement is 7.5+/-0.2kg f-cm
Pepwave MAX and Surf User Manual http://www.pepwave.com 26 Copyright @ 2017 Pepwave 4.10 MAX BR1 Slim 4.10.1 Panel Appearance 4.10.2 LED Indicators The statuses indicated by the front panel LEDs are as follows: Status Indicators Status OFF System initializing Red Booting up or busy Blinking red Boot up error Green Ready Wi-Fi Indicators Wi-Fi OFF Disabled intermittent Blinking slowly Connecting to wireless network(s) Blinking Connected to wireless network(s) with traffic ON Connected to wireless network(s) without traffic Cellular Indicators Cellular OFF Disabled or no SIM card inserted ON Connecting or connected to network(s)
Pepwave MAX and Surf User Manual http://www.pepwave.com 27 Copyright @ 2017 Pepwave  LAN and Ethernet WAN Ports Green LED ON 100 Mbps OFF 10 Mbps Orange LED ON Port is connected without traffic Blinking Data is transferring OFF Port is not connected Port Type Auto MDI/MDI-X ports 
Pepwave MAX and Surf User Manual http://www.pepwave.com 28 Copyright @ 2017 Pepwave 4.11 MAX BR1 ENT 4.11.1 Panel Appearance 4.11.2 LED Indicators  The statuses indicated by the front panel LEDs are as follows: Status Indicators Status OFF System initializing Red Booting up or busy Blinking red Boot up error Green Ready Cellular Indicators Cellular OFF Disabled or no SIM card inserted ON Connecting or connected to network(s) LAN and Ethernet WAN Ports Green LED ON 100 Mbps OFF 10 Mbps Orange LED ON Port is connected without traffic Blinking Data is transferring OFF Port is not connected Port Type Auto MDI/MDI-X ports
Pepwave MAX and Surf User Manual http://www.pepwave.com 29 Copyright @ 2017 Pepwave 4.12 MAX BR1 Pro LTE 4.12.1 Panel Appearence 4.12.2 LED Indicators  The statuses indicated by the front panel LEDs are as follows: Status Indicators Status OFF System initializing Red Booting up or busy Blinking red Boot up error Green Ready Cellular Indicators Cellular OFF Disabled or no SIM card inserted ON Connecting or connected to network(s) LAN and Ethernet WAN Ports Green LED ON 100 Mbps OFF 10 Mbps Orange LED ON Port is connected without traffic Blinking Data is transferring OFF Port is not connected Port Type Auto MDI/MDI-X ports
Pepwave MAX and Surf User Manual http://www.pepwave.com 30 Copyright @ 2017 Pepwave 4.13 MAX BR1/2 IP55 4.13.1 Panel Appearance 4.13.2 LED Indicators The statuses indicated by the front panel LEDs are as follows: Status Indicators Status OFF System initializing Red Booting up or busy Blinking red Boot up error Green Ready
Pepwave MAX and Surf User Manual http://www.pepwave.com 31 Copyright @ 2017 Pepwave Wi-Fi Indicators Wi-Fi OFF Disabled Intermittent Blinking slowly Connecting to wireless network(s) Blinking Connected to wireless network(s) with traffic ON Connected to wireless network(s) without traffic Cellular Indicators Cellular OFF Disabled or no SIM card inserted ON Connecting or connected to network(s) LAN and Ethernet WAN Ports Green LED ON 100 Mbps OFF 10 Mbps Orange LED ON Port is connected without traffic Blinking Data is transferring OFF Port is not connected Port Type Auto MDI/MDI-X ports
Pepwave MAX and Surf User Manual http://www.pepwave.com 32 Copyright @ 2017 Pepwave 4.14 MAX On-The-Go 4.14.1 Panel Appearance 4.14.2 LED Indicators The statuses indicated by the front panel LEDs are as follows: Cellular Indicators WAN OFF Modem is not attached to the port Green Modem is attached to the port Wi-Fi Indicators Wi-Fi OFF Disconnected from AP Green Connected to AP Status Indicators Status OFF System initializing Red Booting up or busy Green Ready LAN and Ethernet WAN Ports Green LED ON 100 Mbps OFF 10 Mbps Orange LED ON Port is connected without traffic Blinking Data is transferring Port Type Auto MDI/MDI-X ports
Pepwave MAX and Surf User Manual http://www.pepwave.com 33 Copyright @ 2017 Pepwave 4.15 Surf SOHO 4.15.1 Panel Appearance 4.15.2 LED Indicators The statuses indicated by the front panel LEDs are as follows: Wi-Fi and Status Indicators Wi-Fi OFF Disabled Intermittent Blinking Enabled but no client connected ON Client(s) connected to wireless network Continuous blinking Transferring data to wireless network Status OFF System initializing Red Booting up or busy Green Ready state LAN and Ethernet WAN Ports Green LED ON 100/1000 Mbps Orange LED Blinking Data is transferring OFF No data is being transferred or port is not connected Port type Auto MDI/MDI-X ports Wi-Fi Signal Off No connection Signal strength Wi-Fi signal strength (low, medium, and high)
Pepwave MAX and Surf User Manual http://www.pepwave.com 34 Copyright @ 2017 Pepwave 5 Advanced Feature Summary 5.1 Drop-in Mode and LAN Bypass: Transparent Deployment As your organization grows, it needs more bandwidth. But modifying your network would require effort better spent elsewhere. In Drop-in Mode, you can conveniently install your Peplink router without making any changes to your network. And if the Peplink router loses power for any reason, LAN Bypass will safely and automatically bypass the Peplink router to resume your original network connection. Compatible with: MAX 700, MAX HD2 (All variants), HD4 (All Variants) 5.2 QoS: Clearer VoIP VoIP and videoconferencing are highly sensitive to latency. With QoS, Peplink routers can detect VoIP traffic and assign it the highest priority, giving you crystal-clear calls.
Pepwave MAX and Surf User Manual http://www.pepwave.com 35 Copyright @ 2017 Pepwave 5.3 Per-User Bandwidth Control With per-user bandwidth control, you can define bandwidth control policies for up to 3 groups of users to prevent network congestion. Define groups by IP address and subnet, and set bandwidth limits for every user in the group. 5.4 High Availability via VRRP When your organization has a corporate requirement demanding the highest availability with no single point of failure, you can deploy two Peplink routers in High Availability mode. With High Availability mode, the second device will take over when needed. Compatible with: MAX 700, MAX HD2 (All variants), HD4 (All Variants)
Pepwave MAX and Surf User Manual http://www.pepwave.com 36 Copyright @ 2017 Pepwave 5.5 USB Modem and Android Tethering For increased WAN diversity, plug in a USB LTE modem as backup. Peplink routers are compatible with over 200 modem types. You can also tether to smartphones running Android 4.1.X and above. Compatible with: MAX 700, HD2 (all variants except IP67), HD4 (All variants) 5.6 Built-In Remote User VPN Support Use L2TP with IPsec to safely and conveniently connect remote clients to your private network. L2TP with IPsec is supported by most devices, but legacy devices can also connect using PPTP. Click here for full instructions on setting up L2TP with IPsec.
Pepwave MAX and Surf User Manual http://www.pepwave.com 37 Copyright @ 2017 Pepwave 5.7 SIM-card USSD support Cellular-enabled routers can now use USSD to check their SIM card’s balance, process pre-paid cards, and configure carrier-specific services.Click here for full instructions on using USSD.
Pepwave MAX and Surf User Manual http://www.pepwave.com 38 Copyright @ 2017 Pepwave 6 Installation The following section details connecting Pepwave routers to your network. 6.1 Preparation Before installing your Pepwave router, please prepare the following as appropriate for your installation:  At least one Internet/WAN access account and/or Wi-Fi access information  Depending on network connection type(s), one or more of the following:  Ethernet WAN: A 10/100/1000BaseT UTP cable with RJ45 connector  USB: A USB modem  Embedded modem: A SIM card for GSM/HSPA service  Wi-Fi WAN: Wi-Fi antennas  PC Card/Express Card WAN: A PC Card/ExpressCard for the corresponding card slot  A computer installed with the TCP/IP network protocol and a supported web browser. Supported browsers include Microsoft Internet Explorer 8.0 or above, Mozilla Firefox 10.0 or above, Apple Safari 5.1 or above, and Google Chrome 18 or above.
Pepwave MAX and Surf User Manual http://www.pepwave.com 39 Copyright @ 2017 Pepwave 6.2 Constructing the Network At a high level, construct the network according to the following steps: 1. With an Ethernet cable, connect a computer to one of the LAN ports on the Pepwave router. Repeat with different cables for up to 4 computers to be connected. 2. With another Ethernet cable or a USB modem/Wi-Fi antenna/PC Card/Express Card, connect to one of the WAN ports on the Pepwave router. Repeat the same procedure for other WAN ports. 3. Connect the power adapter to the power connector on the rear panel of the Pepwave router, and then plug it into a power outlet. The following figure schematically illustrates the resulting configuration:
Pepwave MAX and Surf User Manual http://www.pepwave.com 40 Copyright @ 2017 Pepwave 6.3 Configuring the Network Environment To ensure that the Pepwave router works properly in the LAN environment and can access the Internet via WAN connections, please refer to the following setup procedures:  LAN configuration For basic configuration, refer to Section 8, Connecting to the Web Admin Interface. For advanced configuration, go to Section 9, Configuring the LAN Interface(s).  WAN configuration For basic configuration, refer to Section 8, Connecting to the Web Admin Interface. For advanced configuration, go to Section 9.2, Captive Portal.
Pepwave MAX and Surf User Manual http://www.pepwave.com 41 Copyright @ 2017 Pepwave 7 Mounting the Unit 7.1 Wall Mount The Pepwave MAX 700/HD2/On-The-Go can be wall mounted using screws. After adding the screw on the wall, slide the MAX in the screw hole socket as indicated below. Recommeneded screw specification: M3.5 x 20mm, head diameter 6mm, head thickness 2.4mm. The Pepwave MAX BR1 requires four screws for wall mounting. 7.2 Car Mount The Pepwave MAX700/HD2 can be mounted in a vehicle using the included mounting brackets. Place the mounting brackets by the two sides and screw them onto the device. 7.3 IP67 Installation Guide Installation instructions for IP67 devices can be found here: http://download.peplink.com/manual/IP67_Installation_Guide.pdf
Pepwave MAX and Surf User Manual http://www.pepwave.com 42 Copyright @ 2017 Pepwave 8 Connecting to the Web Admin Interface 1. Start a web browser on a computer that is connected with the Pepwave router through the LAN. 2. To connect to the router’s web admin interface, enter the following LAN IP address in the address field of the web browser: http://192.168.50.1 (This is the default LAN IP address for Pepwave routers.) 3. Enter the following to access the web admin interface. Username: admin Password: admin (This is the default username and password for Pepwave routers. The admin and read-only user passwords can be changed at System>Admin Security.) 4. After successful login, the Dashboard will be displayed. The Dashboard shows current WAN, LAN, and Wi-Fi AP statuses. Here, you can change WAN connection priority and switch on/off the Wi-Fi AP. For further information on setting up these connections, please refer to Sections 8 and 9.
Pepwave MAX and Surf User Manual http://www.pepwave.com 43 Copyright @ 2017 Pepwave Device Information displays details about the device, including model name, firmware version, and uptime. For further information, please refer to Section 22. Important Note Configuration changes (e.g. WAN, LAN, admin settings, etc.) will take effect only after clicking the Save button at the bottom of each page. The Apply Changes button causes the changes to be saved and applied.
Pepwave MAX and Surf User Manual http://www.pepwave.com 44 Copyright @ 2017 Pepwave 9 Configuring the LAN Interface(s) 9.1 Basic Settings LAN interface settings are located at Network>LAN>Basic Settings. Navigating to that page will result in the following dashboard: This represents the LAN interfaces that are active on your router (including VLAN). A grey “X” means that the VLAN is used in other settings and cannot be deleted. You can find which settings are using the VLAN by hovering over the grey “X”. Alternatively, a red “X” means that there are no settings using the VLAN. You can delete that VLAN by clicking the red “X” Clicking any of the existing LAN interfaces (or creating a new one) will result in the following IP Settings IP Address The IP address and subnet mask of the Pepwave router on the LAN. Network Settings Name Enter a name for the LAN. VLAN ID Enter a number for your VLAN. Inter-VLAN routing Check this box to enable routing between virtual LANs.
Pepwave MAX and Surf User Manual http://www.pepwave.com 45 Copyright @ 2017 Pepwave Captive Portal Check this box to turn on captive portals.
Pepwave MAX and Surf User Manual http://www.pepwave.com 46 Copyright @ 2017 Pepwave Drop-in Mode Settings Enable Drop-in mode eases the installation of Peplink routers on a live network between the existing firewall and router, such that no configuration changes are required on existing equipment. Check the box to enable the drop-in mode feature, if available on your model. WAN for Drop-In Mode Select the WAN port to be used for drop-in mode. If WAN 1 with LAN Bypass is selected, the high availability feature will be disabled automatically. Share Drop-In IPA When this option is enabled, the passthrough IP address will be used to connect to WAN hosts (email notification, remote syslog, etc.). The Pepwave router will listen for this IP address when WAN hosts access services provided by the Pepwave router (web admin access from the WAN, DNS server requests, etc.). To connect to hosts on the LAN (email notification, remote syslog, etc.), the default gateway address will be used. The Pepwave router will listen for this IP address when LAN hosts access services provided by the Pepwave router (web admin access from the WAN, DNS proxy, etc.). Shared IP AddressA Access to this IP address will be passed through to the LAN port if this device is not serving the service being accessed. The shared IP address will be used in connecting to hosts on the WAN (email notification, remote syslog, etc.) The device will also listen on the IP address when hosts on the WAN access services served on this device (web admin access from the WAN, DNS server, etc.) WAN Default Gateway Enter the WAN router's IP address in this field. If there are more hosts in addition to the router on the WAN segment, check the I have other host(s) on WAN segment box and enter the IP address of the hosts that need to access LAN devices or be accessed by others. WAN DNS Servers Enter the selected WAN's corresponding DNS server IP addresses. A - Advanced feature, please click the button on the top right-hand corner to activate. Layer 2 PepVPN Bridging PepVPN Profiles to Bridge The remote network of the selected PepVPN profiles will be bridged with this local LAN, creating a Layer 2 PepVPN, they will be connected and operate like a single LAN, and any broadcast or multicast packets will be sent over the VPN. Spanning Tree Protocol Click the box will enable STP for this layer 2 profile bridge. Override IP Select "Do not override" if the LAN IP address and local DHCP server should remain unchanged after the Layer 2 PepVPN is up.
Pepwave MAX and Surf User Manual http://www.pepwave.com 47 Copyright @ 2017 Pepwave Address when bridge connected If you choose to override IP address when the VPN is connected, the device will not act as a router, and most Layer 3 routing functions will cease to work. DHCP Server Settings DHCP Server When this setting is enabled, the DHCP server automatically assigns an IP address to each computer that is connected via LAN and configured to obtain an IP address via DHCP. The Pepwave router’s DHCP server can prevent IP address collision on the LAN. IP Range & Subnet Mask These settings allocate a range of IP addresses that will be assigned to LAN computers by the Pepwave router’s DHCP server. Lease Time This setting specifies the length of time throughout which an IP address of a DHCP client remains valid. Upon expiration of the lease time, the assigned IP address will no longer be valid and renewal of the IP address assignment will be required. DNS Servers This option allows you to input the DNS server addresses to be offered to DHCP clients. If Assign DNS server automatically is selected, the Pepwave router’s built-in DNS server address (i.e., LAN IP address) will be offered. WINS Server This option allows you to optionally specify a Windows Internet Name Service (WINS) server. You may choose to use the built-in WINS server or external WINS servers. When this unit is connected using SpeedFusionTM, other VPN peers can share this unit's built-in WINS server by entering this unit's LAN IP address in their DHCP WINS Server setting. Afterward, all PC clients in the VPN can resolve the NetBIOS names of other clients in remote peers. If you have enabled this option, a list of WINS clients will be displayed at Status>WINS Clients. BOOTP Check this box to enable BOOTP on older networks that still require it. Extended DHCP Option In addition to standard DHCP options (e.g., DNS server address, gateway address, subnet mask), you can specify the value of additional extended DHCP options, as defined in RFC 2132. With these extended options enabled, you can pass additional configuration information to LAN hosts. To define an extended DHCP option, click the Add button, choose the option to define and
Pepwave MAX and Surf User Manual http://www.pepwave.com 48 Copyright @ 2017 Pepwave enter its value. For values that are in IP address list format, you can enter one IP address per line in the provided text area input control. Each option can be defined once only. DHCP Reservation This setting reserves the assignment of fixed IP addresses for a list of computers on the LAN. The computers to be assigned fixed IP addresses on the LAN are identified by their MAC addresses. The fixed IP address assignment is displayed as a cross-reference list between the computers’ names, MAC addresses, and fixed IP addresses. Name (an optional field) allows you to specify a name to represent the device. MAC addresses should be in the format of 00:AA:BB:CC:DD:EE. Press to create a new record. Press to remove a record. Reserved client information can be imported from the Client List, located at Status>Client List. For more details, please refer to Section 22.3. LAN Physical Settings Speed This is the port speed of the LAN interface. It should be set to the same speed as the connected device to avoid port negotiation problems. When a static speed is set, you may choose whether to advertise its speed to the peer device. Auto is selected by default. You can choose not to advertise the port speed if the port has difficulty negotiating with the peer device. Static Route Settings Static Route This table is for defining static routing rules for the LAN segment. A static route consists of the network address, subnet mask, and gateway address. The address and subnet mask values are in w.x.y.z format. The local LAN subnet and subnets behind the LAN will be advertised to the VPN. Remote routes sent over the VPN will also be accepted. Any VPN member will be able to route to the local subnets. Press to create a new route. Press to remove a route. WINS Server Settings Enable Check the box to enable the WINS server. A list of WINS clients will be displayed at Status>WINS Clients.
Pepwave MAX and Surf User Manual http://www.pepwave.com 49 Copyright @ 2017 Pepwave DNS Proxy Settings Enable To enable the DNS proxy feature, check this box, and then set up the feature at Network>LAN>DNS Proxy Settings. A DNS proxy server can be enabled to serve DNS requests originating from LAN/PPTP/SpeedFusionTM peers. Requests are forwarded to the DNS servers/resolvers defined for each WAN connection. DNS Caching This field is to enable DNS caching on the built-in DNS proxy server. When the option is enabled, queried DNS replies will be cached until the records’ TTL has been reached. This feature can help improve DNS lookup time. However, it cannot return the most up-to-date result for those frequently updated DNS records. By default, DNS Caching is disabled. Include Google Public DNS Servers When this option is enabled, the DNS proxy server will also forward DNS requests to Google's Public DNS Servers, in addition to the DNS servers defined in each WAN. This could increase the DNS service's availability. This setting is disabled by default. Local DNS Records This table is for defining custom local DNS records. A static local DNS record consists of a host name and IP address. When looking up the host name from the LAN to LAN IP of the Pepwave router, the corresponding IP address will be returned. Press to create a new record. Press to remove a record. DNS Resolvers A Check the box to enable the WINS server. A list of WINS clients will be displayed at Network>LAN>DNS Proxy Settings>DNS Resolvers. This field specifies which DNS resolvers will receive forwarded DNS requests. If no WAN/VPN/LAN DNS resolver is selected, all of the WAN’s DNS resolvers will be selected. If a SpeedFusionTM peer is selected, you may enter the VPN peer’s DNS resolver IP address(es). Queries will be forwarded to the selected connections’ resolvers. If all of the selected connections are down, queries will be forwarded to all resolvers on healthy WAN connections. A - Advanced feature, please click the button on the top right hand corner to activate. Finally, if needed, configure Bonjour forwarding, Apple’s zero configuration networking
Pepwave MAX and Surf User Manual http://www.pepwave.com 50 Copyright @ 2017 Pepwave protocol. Once VLAN configuration is complete, click Save to store your changes. Bonjour Forwarding Settings Enable Check this box to turn on Bonjour forwarding. Bonjour Service Choose Service and Client networks from the drop-down menus, and then click to add the networks. To delete an existing Bonjour listing, click .
Pepwave MAX and Surf User Manual http://www.pepwave.com 51 Copyright @ 2017 Pepwave To enable VLAN configuration, click the button in the IP Settings section. To add a new LAN, click the New LAN button. To change LAN settings, click the name of the LAN to change under the LAN heading. The following settings are displayed when creating a new LAN or editing an existing LAN. IP Settings IP Address & Subnet Mask Enter the Pepwave router’s IP address and subnet mask values to be used on the LAN. Network Settings Name Enter a name for the LAN. VLAN ID Enter a number for your VLAN. Inter-VLAN routing Check this box to enable routing between virtual LANs. Captive Portal Check this box to turn on captive portals.
Pepwave MAX and Surf User Manual http://www.pepwave.com 52 Copyright @ 2017 Pepwave DHCP Server Settings DHCP Server When this setting is enabled, the Pepwave router’s DHCP server automatically assigns an IP address to each computer that is connected via LAN and configured to obtain an IP address via DHCP. The Pepwave router’s DHCP server can prevent IP address collisions on the LAN. To enable DHCP bridge relay, please click the icon on this menu item. IP Range & Subnet Mask These settings allocate a range of IP address that will be assigned to LAN computers by the Pepwave router’s DHCP server. Lease Time This setting specifies the length of time throughout which an IP address of a DHCP client remains valid. Upon expiration of Lease Time, the assigned IP address will no longer be valid and the IP address assignment must be renewed. DNS Servers This option allows you to input the DNS server addresses to be offered to DHCP clients. If Assign DNS server automatically is selected, the Pepwave router’s built-in DNS server address (i.e., LAN IP address) will be offered. WINS Servers This option allows you to specify the Windows Internet Name Service (WINS) server. You may choose to use the built-in WINS server or external WINS servers. When this unit is connected using SpeedFusionTM, other VPN peers can share this unit's built-in WINS server by entering this unit's LAN IP address in their DHCP WINS Servers setting. Therefore, all PC clients in the VPN can resolve the NetBIOS names of other clients in remote peers. If you have enabled this option, a list of WINS clients will be displayed at Status>WINS Clients. BOOTP Check this box to enable BOOTP on older networks that still require it. Extended DHCP Option In addition to standard DHCP options (e.g. DNS server address, gateway address, subnet mask), you can specify the value of additional extended DHCP options, as defined in RFC 2132. With these extended options enabled, you can pass additional configuration information to LAN hosts. To define an extended DHCP option, click the Add button, choose the option to define, and then enter its value. For values that are in IP address list format, you can enter one IP address per line in the provided text area input control. Each option can be defined once only. DHCP Reservation This setting reserves the assignment of fixed IP addresses for a list of computers on the LAN. The computers to be assigned fixed IP addresses on the LAN are identified by their MAC addresses. The fixed IP address assignment is displayed as a cross-reference list between the computers’ names, MAC addresses, and fixed IP addresses. Name (an optional field) allows you to specify a name to represent the device. MAC addresses should be in the format of 00:AA:BB:CC:DD:EE. Press to create a new record. Press to remove a record. Reserved clients information can be imported from the Client List, located at Status>Client List. For more details, please refer to Section
Pepwave MAX and Surf User Manual http://www.pepwave.com 53 Copyright @ 2017 Pepwave 22.3. To configure DHCP relay, first click the button found next to the DHCP Server option to display the settings. DHCP Relay Settings Enable Check this box to turn on DHCP relay. Click the icon to disable DHCP relay. DHCP Server IP Address Enter the IP addresses of one or two DHCP servers in the provided fields. The DHCP servers entered here will receive relayed DHCP requests from the LAN. For active-passive DHCP server configurations, enter active and passive DHCP server relay IP addresses in DHCP Server 1 and DHCP Server 2. DHCP Option 82 DCHP Option 82 includes device information as relay agent for the attached client when forwarding DHCP requests from client to server. This option also embeds the device’s MAC address and network name in circuit and remote IDs. Check this box to enable DHCP Option 82. Once DHCP is set up, configure LAN Physical Settings, Static Route Settings, WINS Server Settings, and DNS Proxy Settings as noted above.
Pepwave MAX and Surf User Manual http://www.pepwave.com 54 Copyright @ 2017 Pepwave 9.2 Captive Portal The captive portal serves as gateway that clients have to pass if they wish to access the internet using your router. To configure, navigate to Network>LAN>Captive Portal. Captive Portal Settings Enable Check Enable and then, optionally, select the LANs/VLANs that will use the captive portal. Hostname To customize the portal’s form submission and redirection URL, enter a new URL in this field. To reset the URL to factory settings, click Default. Access Mode Click Open Access to allow clients to freely access your router. Click User Authentication to force your clients to authenticate before accessing your router. RADIUS Server This authenticates your clients through a RADIUS server. After selecting this option, you will see the following fields: Fill in the necessary information to complete your connection to the server and enable authentication. LDAP Server This authenticates your clients through a LDAP server. Upon selecting this option, you will see the following fields: Fill in the necessary information to complete your connection to the server and enable authentication.
Pepwave MAX and Surf User Manual http://www.pepwave.com 55 Copyright @ 2017 Pepwave Access Quota Set a time and data cap to each user’s Internet usage. Quota Reset Time This menu determines how your usage quota resets. Setting it to Daily will reset it at a specified time every day. Setting a number of minutes after quota reached establish a timer for each user that begins after the quota has been reached. Allowed Networks To whitelist a network, enter the domain name / IP address here and click . To delete an existing network from the list of allowed networks, click the button next to the listing. Splash Page Here, you can choose between using the Pepwave router’s built-in captive portal and redirecting clients to a URL you define. The Portal Customization menu has two options: and . Clicking displays a pop-up previewing the captive portal that your clients will see. Clicking displays the following menu:
Pepwave MAX and Surf User Manual http://www.pepwave.com 56 Copyright @ 2017 Pepwave Portal Customization Logo Image Click the Choose File button to select a logo to use for the built-in portal. Message If you have any additional messages for your users, enter them in this field. Terms & Conditions If you would like to use your own set of terms and conditions, please enter them here. If left empty, the built-in portal will display the default terms and conditions. Custom Landing Page Fill in this field to redirect clients to an external URL. 10 Configuring the WAN Interface(s) WAN Interface settings are located at Network>WAN. To reorder WAN priority, drag on the appropriate WAN by holding the left mouse button, move it to the desired priority (the first one would be the highest priority, the second one would be lower priority, and so on), and drop it by releasing the mouse button. To disable a particular WAN connection, drag on the appropriate WAN by holding the left mouse button, move it the Disabled row, and drop it by releasing the mouse button. You can also set priorities on the Dashboard. Click the Details button in the corresponding row to modify the connection setting. Important Note Connection details will be changed and become effective immediately after clicking the Save and Apply button.
Pepwave MAX and Surf User Manual http://www.pepwave.com 57 Copyright @ 2017 Pepwave 10.1 Ethernet WAN From Network>WAN, choose a WAN connection and then click Details. WAN Port (Section 1) WAN Connection Name Enter a name to represent this WAN connection. Schedule Click the drop-down menu to apply a time schedule to this interface Connection Method There are three possible connection methods for Ethernet WAN:  DHCP  Static IP  PPPoE The connection method and details are determined by, and can be obtained from, the ISP. See the following sections for details on each connection method. Routing Mode This field shows that NAT (network address translation) will be applied to the traffic routed over this WAN connection. IP Forwarding is available when you click the link in the help text. IP Address/Subnet Mask/Default Gateway Enter the WAN IP address and subnet mask, as well as the IP address of the default gateway, in these fields.
Pepwave MAX and Surf User Manual http://www.pepwave.com 58 Copyright @ 2017 Pepwave Hostname Enter a hostname for this WAN port if needed. DNS Servers Select a DNS server for this port to use. This port can either be automatically selected or manually designated. WAN Port (Section 2) Standby State This setting specifies the standby state of the WAN connection. The available options are Remain connected and Disconnect. The default state is Remain Connected. Upstream Bandwidth This setting specifies the data bandwidth in the outbound direction from the LAN through the WAN interface. Downstream Bandwidth This setting specifies the data bandwidth in the inbound direction from the WAN interface to the LAN. This value is referenced as the default weight value when using the algorithm Least Used or the algorithm Persistence (Auto) in outbound policy with Managed by Custom Rules chosen (see Section 15.2). Health Check Method This setting specifies the health check method for the WAN connection. The value of method can be configured as Disabled, Ping, DNS Lookup, or HTTP. The default method is Disabled. See Section 10.4 for configuration details. PING Hosts These fields are for specifying the target DNS servers where DNS lookups will be sent to for health check. If the box Use first two DNS servers as Health Check DNS Servers is checked, the first two DNS servers will be the DNS lookup targets for checking the connection healthiness. If the box is not checked, the field Host 1 must be filled and the field Host 2 is optional. The connection is considered to be up if DNS responses are received from any one of the
Pepwave MAX and Surf User Manual http://www.pepwave.com 59 Copyright @ 2017 Pepwave health check DNS servers, regardless of whether the result is positive or negative. Timeout If a health check test cannot be completed within the specified amount of time, the test will be treated as failed. Health Check Interval This is the number of consecutive check failures before treating a connection as down. Health Check Retries This is the number of consecutive check failures before treating a connection as down. Recovery Retries This is the number of responses required after a health check failure before treating a connection as up again. WAN Port (Section 3) Dynamic DNS Service Provider This setting specifies the dynamic DNS service provider to be used for the WAN based on supported dynamic DNS service providers:  changeip.com  dyndns.org  no-ip.org  tzo.com  DNS-O-Matic Select Disabled to disable this feature. See Section 9.5 for configuration details. Bandwidth Allowance Monitor This option enables bandwidth usage monitoring on this WAN connection for each billing cycle. When this setting is not enabled, each month’s bandwidth usage is tracked, but no action will be taken. Port Speed This setting specifies port speed and duplex configurations of the WAN port. By default, Auto is selected and the appropriate data speed is automatically detected by the Pepwave router. In the event of negotiation issues, the port speed can be manually specified. You can also choose whether or not to advertise the speed to the peer by selecting the Advertise Speed checkbox. MTU This setting specifies the maximum transmission unit. By default, MTU is set to Custom 1440. You may adjust the MTU value by editing the text field. Click Default to restore the
Pepwave MAX and Surf User Manual http://www.pepwave.com 60 Copyright @ 2017 Pepwave default MTU value. Select Auto and the appropriate MTU value will be automatically detected. Auto-detection will run each time the WAN connection establishes. WAN Port (Section 4) MSS This setting should be configured based on the maximum payload size that the local system can handle. The MSS (maximum segment size) is computed from the MTU minus 40 bytes for TCP over IPv4. If MTU is set to Auto, the MSS will also be set automatically. By default, MSS is set to Auto. MAC Address Clone Some service providers (e.g., cable providers) identify the client’s MAC address and require the client to always use the same MAC address to connect to the network. In such cases, change the WAN interface’s MAC address to the original client PC’s MAC address via this field. The default MAC address is a unique value assigned at the factory. In most cases, the default value is sufficient. Clicking Default restores the MAC address to the default value. VLAN Click the square if you wish to enable VLAN functionality and enable multiple broadcast domains. Once you enable VLAN, you will be able to enter a name for your network. Reply to ICMP PING If this field is disabled, the WAN connection will not respond to ICMP ping requests. By default, this is enabled. Additional Public IP Address The IP Address list represents the list of fixed Internet IP addresses assigned by the ISP, in the event that more than one Internet IP address is assigned to this WAN connection. Enter the fixed Internet IP addresses and the corresponding subnet mask, and then click the Down Arrow button to populate IP address entries to the IP Address List.
Pepwave MAX and Surf User Manual http://www.pepwave.com 61 Copyright @ 2017 Pepwave IPv6 IPv6 IPv6 support can be enabled on one of the available Ethernet WAN ports. On this screen, you can choose which WAN will support IPv6. To enable IPv6 support on a WAN, the WAN router must respond to stateless address auto configuration advertisements and DHCPv6 requests. IPv6 clients on the LAN will acquire their IPv6, gateway, and DNS server addresses from it. The device will also acquire an IPv6 address for performing ping/traceroute checks and accepting web admin accesses. Note: This feature is only available on the Pepwave MAX 700, HD2, and HD2 IP67. 10.1.1 DHCP Connection There are four possible connection methods: 1. DHCP 2. Static IP 3. PPPoE 4. L2TP The DHCP connection method is suitable if the ISP provides an IP address automatically using DHCP (e.g., satellite modem, WiMAX modem, cable, Metro Ethernet, etc.). DHCP Connection Settings Routing Mode NAT allows substituting the real address in a packet with a mapped address that is routable on the destination network. By clicking the help icon in this field, you can display the IP Forwarding option, if your network requires it.
Pepwave MAX and Surf User Manual http://www.pepwave.com 62 Copyright @ 2017 Pepwave IP Address/ Subnet Mask/ Default Gateway This information is obtained from the ISP automatically. Hostname (Optional) If your service provider's DHCP server requires you to supply a hostname value upon acquiring an IP address, you may enter the value here. If your service provider does not provide you with the value, you can safely bypass this option. DNS Servers Each ISP may provide a set of DNS servers for DNS lookups. This setting specifies the DNS (Domain Name System) servers to be used when a DNS lookup is routed through this connection. Selecting Obtain DNS server address automatically results in the DNS servers being assigned by the WAN DHCP server to be used for outbound DNS lookups over the connection. (The DNS servers are obtained along with the WAN IP address assigned from the DHCP server.) When Use the following DNS server address(es) is selected, you may enter custom DNS server addresses for this WAN connection into the DNS Server 1 and DNS Server 2 fields. 10.1.2 Static IP Connection The static IP connection method is suitable if your ISP provides a static IP address to connect directly. Static IP Settings Routing Mode NAT allows substituting the real address in a packet with a mapped address that is routable on the destination network. By clicking the help icon in this field, you can display the IP Forwarding option, if your network requires it. IP Address / Subnet Mask / Default Gateway These settings allow you to specify the information required in order to communicate on the Internet via a fixed Internet IP address. The information is typically determined by and can be obtained from the ISP. DNS Servers Each ISP may provide a set of DNS servers for DNS lookups. This setting specifies the DNS (Domain Name System) servers to be used when a DNS lookup is routed through this connection. Selecting Obtain DNS server address automatically results in the DNS servers being assigned by the WAN DHCP server to be used for outbound DNS lookups over the connection. (The DNS servers are obtained along with the WAN IP address assigned from the DHCP server.) When Use the following DNS server address(es) is
Pepwave MAX and Surf User Manual http://www.pepwave.com 63 Copyright @ 2017 Pepwave selected, you may enter custom DNS server addresses for this WAN connection into the DNS Server 1 and DNS Server 2 fields. 10.1.3 PPPoE Connection This connection method is suitable if your ISP provides a login ID/password to connect via PPPoE. PPPoE Settings Routing Mode NAT allows substituting the real address in a packet with a mapped address that is routable on the destination network. By clicking the help icon in this field, you can display the IP Forwarding option, if your network requires it. IP Address / Subnet Mask / Default Gateway This information is obtained from the ISP automatically. PPPoE User Name / Password Enter the required information in these fields in order to connect via PPPoE to the ISP. The parameter values are determined by and can be obtained from the ISP. Confirm PPPoE Password Verify your password by entering it again in this field. Service Name (Optional) Service name is provided by the ISP. Note: Leave this field blank unless it is provided by your ISP. IP Address (Optional) If your ISP provides a PPPoE IP address, enter it here. Note: Leave this field blank unless it is provided by your ISP. DNS Servers Each ISP may provide a set of DNS servers for DNS lookups. This setting specifies the DNS (Domain Name System) servers to be used when a DNS lookup is routed through this connection. Selecting Obtain DNS server address automatically results
Pepwave MAX and Surf User Manual http://www.pepwave.com 64 Copyright @ 2017 Pepwave in the DNS servers being assigned by the WAN DHCP server to be used for outbound DNS lookups over the connection. (The DNS servers are obtained along with the WAN IP address assigned from the DHCP server.) When Use the following DNS server address(es) is selected, you may enter custom DNS server addresses for this WAN connection into the DNS Server 1 and DNS Server 2 fields. 10.1.4 L2TP Connection L2TP has all the compatibility and convenience of PPTP with greater security. Combine this with IPsec for a good balance between ease of use and security. L2TP Settings L2TP User Name / Password Enter the required information in these fields in order to connect via L2TP to your ISP. The parameter values are determined by and can be obtained from your ISP. Confirm L2TP Password Verify your password by entering it again in this field. Server IP Address / Host L2TP server address is a parameter which is provided by your ISP. Note: Leave this field blank unless it is provided by your ISP. Address Type Your ISP will also indicate whether the server IP address is Dynamic or Static. Please click the appropriate value. DNS Servers Each ISP may provide a set of DNS servers for DNS lookups. This setting specifies the DNS (Domain Name System) servers to be used when a DNS lookup is routed through this connection. Selecting Obtain DNS server address automatically results in the DNS servers assigned by the PPPoE server to be used for outbound DNS lookups over the WAN connection. (The DNS servers are obtained along with the WAN IP address assigned from the PPPoE server.)
Pepwave MAX and Surf User Manual http://www.pepwave.com 65 Copyright @ 2017 Pepwave When Use the following DNS server address(es) is selected, you can enter custom DNS server addresses for this WAN connection into the DNS server 1 and DNS server 2 fields. 10.2 Cellular WAN To access cellular WAN settings, click Network>WAN>Details. (Available on the Pepwave MAX BR1, HD2, and HD2 IP67 only) Cellular Status IMSI This is the International Mobile Subscriber Identity which uniquely identifies the SIM card. This is applicable to 3G modems only. MEID Some Pepwave routers support both HSPA and EV-DO. For Sprint or Verizon Wireless EV-DO users, a unique MEID identifier code (in hexadecimal format) is used by the carrier to associate the EV-DO device with the user. This information is presented in hex and decimal format. ESN This serves the same purpose as MEID HEX but uses an older format. IMEI This is the unique ID for identifying the modem in GSM/HSPA mode.
Pepwave MAX and Surf User Manual http://www.pepwave.com 66 Copyright @ 2017 Pepwave WAN Connection Settings WAN Connection Name Enter a name to represent this WAN connection. Schedule Click the drop-down menu to apply a time schedule to this interface if needed. Network Mode Users have to specify the network they are on accordingly. Subnet Selection Auto: The subnet mask will be set automatically. Force /31 Subnet: The subnet mask will be set as 255.255.255.254(/31), and the gateway IP address will be recalculated. Routing Mode This option allows you to select the routing method to be used in routing IP frames via the WAN connection. The mode can be either NAT (network address translation) or IP Forwarding. Click the button to enable IP forwarding. DNS Servers Each ISP may provide a set of DNS servers for DNS lookups. This setting specifies the DNS (Domain Name System) servers to be used when a DNS lookup is routed through this connection. Selecting Obtain DNS server address automatically results in the DNS servers assigned by the PPPoE server to be used for outbound DNS lookups over the WAN connection. (The DNS servers are obtained along with the WAN IP address assigned from the PPPoE server.) When Use the following DNS server address(es) is selected, you can enter custom DNS server addresses for this WAN connection into the DNS server 1 and DNS server 2 fields.
Pepwave MAX and Surf User Manual http://www.pepwave.com 67 Copyright @ 2017 Pepwave Cellular Settings Network Selection By default, the MAX router will automatically choose a network to connect to. If you wish to use only certain networks, click the button beside the menu item. 3G/2G This drop-down menu allows restricting cellular to particular band. Click the button to enable the selection of specific bands. Authentication Choose from PAP Only or CHAP Only to use those authentication methods exclusively. Select Auto to automatically choose an authentication method. Data Roaming This checkbox enables data roaming on this particular SIM card. Please check your service provider’s data roaming policy before proceeding.
Pepwave MAX and Surf User Manual http://www.pepwave.com 68 Copyright @ 2017 Pepwave Operator Settings This setting applies to 3G/EDGE/GPRS modems only. It does not apply to EVDO/EVDO Rev. A modems. This allows you to configure the APN settings of your connection. If Auto is selected, the mobile operator should be detected automatically. The connected device will be configured and connection will be made automatically. If there is any difficulty in making connection, you may select Custom to enter your carrier’s APN, Login, Password, and Dial Number settings manually. The correct values can be obtained from your carrier. The default and recommended setting is Auto. APN / Login / Password / SIM PIN When Auto is selected, the information in these fields will be filled automatically. Select Custom to customize these parameters. The parameter values are determined by and can be obtained from the ISP. Bandwidth Allowance Monitor Check the box Enable to enable bandwidth usage monitoring on this WAN connection for each billing cycle. When this option is not enabled, bandwidth usage of each month is still being tracked but no action will be taken. Action If email notification is enabled, you will be notified by email when usage hits 75% and 95% of the monthly allowance. If Disconnect when usage hits 100% of monthly allowance is checked, this WAN connection will be disconnected automatically when the usage hits the monthly allowance. It will not resume connection unless this option has been turned off or the usage has been reset when a new billing cycle starts. Start Day This option allows you to define which day of the month each billing cycle begins. Monthly Allowance This field is for defining the maximum bandwidth usage allowed for the WAN connection each month. General Settings Standby State This option allows you to choose whether to remain connected or disconnected when this WAN connection is no longer in the highest priority and has entered the standby state. When Remain connected is chosen, bringing up this WAN connection to active makes it immediately available for use. Idle Disconnect When Internet traffic is not detected within the user-specified timeframe, the modem will automatically disconnect. Once the traffic is resumed by the LAN host, the connection will be re-activated.
Pepwave MAX and Surf User Manual http://www.pepwave.com 69 Copyright @ 2017 Pepwave Health Check Settings Heath Check Method This setting allows you to specify the health check method for the cellular connection. Available options are Disabled, Ping, DNS Lookup, HTTP, and SmartCheck. The default method is DNS Lookup. See Section 10.4 for configuration details. Timeout If a health check test cannot be completed within the specified amount of time, the test will be treated as failed. Health Check Interval This is the time interval between each health check test. Health Check Retries This is the number of consecutive check failures before treating a connection as down. Recovery Retries This is the number of responses required after a health check failure before treating a connection as up again. Dynamic DNS Settings Dynamic DNS Service Provider This setting specifies the dynamic DNS service provider to be used for the WAN based on supported dynamic DNS service providers:  changeip.com  dyndns.org  no-ip.org  tzo.com  DNS-O-Matic Select Disabled to disable this feature. See Section 9.5 for configuration details.
Pepwave MAX and Surf User Manual http://www.pepwave.com 70 Copyright @ 2017 Pepwave 10.3 Wi-Fi WAN To access Wi-Fi WAN settings, click Network>WAN>Details. Wi-Fi Connection Settings WAN Connection Name Enter a name to represent this WAN connection. Schedule Click the drop-down menu to apply a time schedule to this interface. Standby State This setting specifies the state of the WAN connection while in standby. The available options are Remain Connected (hot standby) and Disconnect (cold standby). MTU This setting specifies the maximum transmission unit. By default, MTU is set to Custom 1440. You may adjust the MTU value by editing the text field. Click Default to restore the default MTU value. Select Auto and the appropriate MTU value will be automatically detected. The auto-detection will run each time the WAN connection establishes Reply to ICMP PING If this setting is disabled, the WAN connection will not respond to ICMP ping requests. By default, this setting is enabled. Wi-Fi WAN Settings Channel Selection Determine whether the channel will be automatically selected. If you select custom, the following table will appear:
Pepwave MAX and Surf User Manual http://www.pepwave.com 71 Copyright @ 2017 Pepwave Roaming Checking this box will enable Wi-Fi roaming. Click the icon for additional options. Connect to Any Open Mode AP This option is to specify whether the Wi-Fi WAN will connect to any open mode access points it finds. Bandwidth Allowance Monitor Action If Error! Reference source not found. is enabled, you will be notified by email when usage hits 75% and 95% of the monthly allowance. If Disconnect when usage hits 100% of monthly allowance is checked, this WAN connection will be disconnected automatically when the usage hits the monthly allowance. It will not resume connection unless this option has been turned off or the usage has been reset when a new billing cycle starts. Start Day This option allows you to define which day of the month each billing cycle begins. Monthly Allowance This field is for defining the maximum bandwidth usage allowed for the WAN connection each month.
Pepwave MAX and Surf User Manual http://www.pepwave.com 72 Copyright @ 2017 Pepwave Health Check Settings Method This setting specifies the health check method for the WAN connection. This value can be configured as Disabled, PING, DNS Lookup, or HTTP. The default method is DNS Lookup. For mobile Internet connections, the value of Method can be configured as Disabled or SmartCheck. Health Check Disabled When Disabled is chosen in the Method field, the WAN connection will always be considered as up. The connection will NOT be treated as down in the event of IP routing errors. Health Check Method: PING ICMP ping packets will be issued to test the connectivity with a configurable target IP address or hostname. A WAN connection is considered as up if ping responses are received from either one or both of the ping hosts. PING Hosts This setting specifies IP addresses or hostnames with which connectivity is to be tested via ICMP ping. If Use first two DNS servers as Ping Hosts is checked, the target ping host will be the first DNS server for the corresponding WAN connection. Reliable ping hosts with a high uptime should be considered. By default, the first two DNS servers of the WAN connection are used as the ping hosts. Health Check Method: DNS Lookup DNS lookups will be issued to test connectivity with target DNS servers. The connection will be treated as up if DNS responses are received from one or both of the servers, regardless of whether the result was positive or negative.
Pepwave MAX and Surf User Manual http://www.pepwave.com 73 Copyright @ 2017 Pepwave Health Check DNS Servers This field allows you to specify two DNS hosts’ IP addresses with which connectivity is to be tested via DNS Lookup. If Use first two DNS servers as Health Check DNS Servers is checked, the first two DNS servers will be the DNS lookup targets for checking a connection's health. If the box is not checked, Host 1 must be filled, while a value for Host 2 is optional. If Include public DNS servers is selected and no response is received from all specified DNS servers, DNS lookups will also be issued to some public DNS servers. A WAN connection will be treated as down only if there is also no response received from the public DNS servers. Connections will be considered as up if DNS responses are received from any one of the health check DNS servers, regardless of a positive or negative result. By default, the first two DNS servers of the WAN connection are used as the health check DNS servers. Health Check Method: HTTP HTTP connections will be issued to test connectivity with configurable URLs and strings to match. URL1 WAN Settings>WAN Edit>Health Check Settings>URL1 The URL will be retrieved when performing an HTTP health check. When String to Match is left blank, a health check will pass if the HTTP return code is between 200 and 299 (Note: HTTP redirection codes 301 or 302 are treated as failures). When String to Match is filled, a health check will pass if the HTTP return code is between 200 and 299 and if the HTTP response content contains the string. URL 2 WAN Settings>WAN Edit>Health Check Settings>URL2 If URL2 is also provided, a health check will pass if either one of the tests passed.
Pepwave MAX and Surf User Manual http://www.pepwave.com 74 Copyright @ 2017 Pepwave Other Health Check Settings Timeout This setting specifies the timeout in seconds for ping/DNS lookup requests. The default timeout is 5 seconds. Health Check Interval This setting specifies the time interval in seconds between ping or DNS lookup requests. The default health check interval is 5 seconds. Health Check Retries This setting specifies the number of consecutive ping/DNS lookup timeouts after which the Peplink Balance will treat the corresponding WAN connection as down. Default health retries is set to 3. Using the default Health Retries setting of 3, the corresponding WAN connection will be treated as down after three consecutive timeouts. Recovery Retries This setting specifies the number of consecutive successful ping/DNS lookup responses that must be received before the Peplink Balance treats a previously down WAN connection as up again. By default, Recover Retries is set to 3. Using the default setting, a WAN connection that is treated as down will be considered as up again upon receiving three consecutive successful ping/DNS lookup responses. Dynamic DNS Settings Service Provider This setting specifies the dynamic DNS service provider to be used for the WAN. Supported providers are:  changeip.com  dyndns.org  no-ip.org  tzo.com  DNS-O-Matic Select Disabled to disable this feature. User ID / User / Email This setting specifies the registered user name for the dynamic DNS service. Password / Pass / This setting specifies the password for the dynamic DNS service.
Pepwave MAX and Surf User Manual http://www.pepwave.com 75 Copyright @ 2017 Pepwave TZO Key Update All Hosts Check this box to automatically update all hosts. Hosts / Domain This setting specifies a list of hostnames or domains to be associated with the public Internet IP address of the WAN connection. Important Note In order to use dynamic DNS services, appropriate hostname registration(s), as well as a valid account with a supported dynamic DNS service provider, are required. A dynamic DNS update is performed whenever a WAN’s IP address is changed, such as when an IP is changed after a DHCP IP refresh or reconnection. Due to dynamic DNS service providers’ policies, a dynamic DNS host expires automatically when the host record has not been not updated for a long time. Therefore, the Peplink Balance performs an update every 23 days, even if a WAN’s IP address did not change. 10.3.1 Creating Wi-Fi Connection Profiles You can manually create a profile to connect to a Wi-Fi connection. This is useful for creating a profile for connecting to hidden-SSID access points. Click Network>WAN>Details>Create Profile… to get started. This will open a window similar to the one shown below:
Pepwave MAX and Surf User Manual http://www.pepwave.com 76 Copyright @ 2017 Pepwave Wi-Fi Connection Profile Settings Type Select whether the network will connect automatically or manually. Network Name (SSID) Enter a name to represent this Wi-Fi connection. Security This option allows you to select which security policy is used for this wireless network. Available options:  Open  WEP  WPA/WPA2 – Personal  WPA/WPA2 – Enterprise 10.4 WAN Health Check To ensure traffic is routed to healthy WAN connections only, the Pepwave router can periodically check the health of each WAN connection. The health check settings for each WAN connection can be independently configured via Network>WAN>Details. Health Check Settings Method This setting specifies the health check method for the WAN connection. This value can be configured as Disabled, PING, DNS Lookup, or HTTP. The default method is DNS Lookup. For mobile Internet connections, the value of Method can be configured as Disabled or SmartCheck. Health Check Disabled
Pepwave MAX and Surf User Manual http://www.pepwave.com 77 Copyright @ 2017 Pepwave When Disabled is chosen in the Method field, the WAN connection will always be considered as up. The connection will NOT be treated as down in the event of IP routing errors. Health Check Method: PING ICMP ping packets will be issued to test the connectivity with a configurable target IP address or hostname. A WAN connection is considered as up if ping responses are received from either one or both of the ping hosts. PING Hosts This setting specifies IP addresses or hostnames with which connectivity is to be tested via ICMP ping. If Use first two DNS servers as Ping Hosts is checked, the target ping host will be the first DNS server for the corresponding WAN connection. Reliable ping hosts with a high uptime should be considered. By default, the first two DNS servers of the WAN connection are used as the ping hosts. Health Check Method: DNS Lookup DNS lookups will be issued to test connectivity with target DNS servers. The connection will be treated as up if DNS responses are received from one or both of the servers, regardless of whether the result was positive or negative. Health Check DNS Servers This field allows you to specify two DNS hosts’ IP addresses with which connectivity is to be tested via DNS lookup. If Use first two DNS servers as Health Check DNS Servers is checked, the first two DNS servers will be the DNS lookup targets for checking a connection's health. If the box is not checked, Host 1 must be filled, while a value for Host 2 is optional. If Include public DNS servers is selected and no response is received from all specified DNS servers, DNS lookups will also be issued to some public DNS servers. A WAN connection will be treated as down only if there is also no response received from the public DNS servers. Connections will be considered as up if DNS responses are received from any one of the health check DNS servers, regardless of a positive or negative result. By default, the first two DNS servers of the WAN connection are used as the health check DNS servers. Health Check Method: HTTP HTTP connections will be issued to test connectivity with configurable URLs and strings to match. URL1 WAN Settings>WAN Edit>Health Check Settings>URL1 The URL will be retrieved when performing an HTTP health check. When String to Match is left blank, a health check will pass if the HTTP return code is between 200 and 299 (Note: HTTP redirection codes 301 or 302 are treated as failures). When String to Match is
Pepwave MAX and Surf User Manual http://www.pepwave.com 78 Copyright @ 2017 Pepwave filled, a health check will pass if the HTTP return code is between 200 and 299 and if the HTTP response content contains the string. URL 2 WAN Settings>WAN Edit>Health Check Settings>URL2 If URL2 is also provided, a health check will pass if either one of the tests passed. Other Health Check Settings Timeout This setting specifies the timeout in seconds for ping/DNS lookup requests. The default timeout is 5 seconds. Health Check Interval This setting specifies the time interval in seconds between ping or DNS lookup requests. The default health check interval is 5 seconds. Health Check Retries This setting specifies the number of consecutive ping/DNS lookup timeouts after which the Pepwave router will treat the corresponding WAN connection as down. Default health retries is set to 3. Using the default Health Retries setting of 3, the corresponding WAN connection will be treated as down after three consecutive timeouts. Recovery Retries This setting specifies the number of consecutive successful ping/DNS lookup responses that must be received before the Pepwave router treats a previously down WAN connection as up again. By default, Recover Retries is set to 3. Using the default setting, a WAN connection that is treated as down will be considered as up again upon receiving three consecutive successful ping/DNS lookup responses. Automatic Public DNS Server Check on DNS Test Failure When the health check method is set to DNS Lookup and health checks fail, the Pepwave router will automatically perform DNS lookups on public DNS servers. If the tests are successful, the WAN may not be down, but rather the target DNS server malfunctioned. You will see the following warning message on the main page: 10.5 Dynamic DNS Settings Pepwave routers are capable of registering the domain name relationships to dynamic DNS service providers. Through registration with dynamic DNS service provider(s), the default public Internet IP address of each WAN connection can be associated with a host name. With dynamic DNS service enabled for a WAN connection, you can connect to your WAN's IP address from the external, even if its IP address is dynamic. You must register for an account from the listed dynamic DNS service providers before enabling this option. If the WAN connection's IP address is a reserved private IP address (i.e., behind a NAT
Pepwave MAX and Surf User Manual http://www.pepwave.com 79 Copyright @ 2017 Pepwave router), the public IP of each WAN will be automatically reported to the DNS service provider. Either upon a change in IP addresses or every 23 days without link reconnection, the Pepwave router will connect to the dynamic DNS service provider to perform an IP address update within the provider’s records. The settings for dynamic DNS service provider(s) and the association of hostname(s) are configured via Network>WAN>Details>Dynamic DNS Service Provider/Dynamic DNS Settings. Dynamic DNS Settings Dynamic DNS This setting specifies the dynamic DNS service provider to be used for the WAN based on supported dynamic DNS service providers:  changeip.com  dyndns.org  no-ip.org  tzo.com  DNS-O-Matic  Others… Support custom Dynamic DNS servers by entering its URL. Works with any service compatible with DynDNS API. Select Disabled to disable this feature. Account Name / Email Address This setting specifies the registered user name for the dynamic DNS service. Password / TZO Key This setting specifies the password for the dynamic DNS service. Hosts / Domain This field allows you to specify a list of host names or domains to be associated with the public Internet IP address of the WAN connection. If you need to enter more than one host, use a carriage return to separate them. Important Note In order to use dynamic DNS services, appropriate host name registration(s) and a valid account with a supported dynamic DNS service provider are required. A dynamic DNS update is performed whenever a WAN’s IP address changes (e.g., the IP is changed after a DHCP IP refresh, reconnection, etc.). Due to dynamic DNS service
Pepwave MAX and Surf User Manual http://www.pepwave.com 80 Copyright @ 2017 Pepwave providers’ policy, a dynamic DNS host will automatically expire if the host record has not been updated for a long time. Therefore the Pepwave router performs an update every 23 days, even if a WAN’s IP address has not changed.
Pepwave MAX and Surf User Manual http://www.pepwave.com 81 Copyright @ 2017 Pepwave 11 Advanced Wi-Fi Settings Wi-Fi settings can be configured at Advanced>Wi-Fi Settings (or AP>Settings on some models). Note that menus displayed can vary by model. Wi-Fi Radio Settings Operating Country This drop-down menu specifies the national/regional regulations which the Wi-Fi radio should follow.  If a North American region is selected, RF channels 1 to 11 will be available and the maximum transmission power will be 26 dBm (400 mW).  If European region is selected, RF channels 1 to 13 will be available. The maximum transmission power will be 20 dBm (100 mW). NOTE: Users are required to choose an option suitable to local laws and regulations. Important Note Per FCC regulation, the country selection is not available on all models marketed in the US. All US models are fixed to US channels only. Wi-Fi AP Settings Protocol This option allows you to specify whether 802.11b and/or 802.11g client association requests will be accepted. Available options are 802.11ng and 802.11na. By default, 802.11ng is selected. Channel This option allows you to select which 802.11 RF channel will be utilized. Channel 1 (2.412 GHz) is selected by default. Channel Width Available options are 20 MHz, 40 MHz, and Auto (20/40 MHz) . Default is Auto (20/40 MHz), which allows both widths to be used simultaneously. Output Power This option is for specifying the transmission output power for the Wi-Fi AP. There are 4 relative power levels available – Max, High, Mid, and Low. The actual output power will be bound by the regulatory limits of the selected country.
Pepwave MAX and Surf User Manual http://www.pepwave.com 82 Copyright @ 2017 Pepwave Advanced Wi-Fi AP settings can be displayed by clicking the on the top right-hand corner of the Wi-Fi AP Settings section, which can be found at AP>Settings. Other models will display a separate section called Wi-Fi AP Advanced Settings, which can be found at Advanced>Wi-Fi Settings. Wi-Fi AP Advanced Settings Beacon Rate A This option is for setting the transmit bit rate for sending a beacon. By default, 1Mbps is selected. Beacon Interval A This option is for setting the time interval between each beacon. By default, 100ms is selected. DTIM A This field allows you to set the frequency for the beacon to include delivery traffic indication messages. The interval is measured in milliseconds. The default value is set to 1 ms. Slot Time A This field is for specifying the unit wait time before transmitting a packet. By default, this field is set to 9 µs. ACK Timeout A This field is for setting the wait time to receive an acknowledgement packet before performing a retransmission. By default, this field is set to 48 µs. Frame Aggregation A This option allows you to enable frame aggregation to increase transmission throughput. Guard Interval A This is where you opt for a short or long guard period interval for your transmissions. A - Advanced feature, please click the button on the top right-hand corner to activate.
Pepwave MAX and Surf User Manual http://www.pepwave.com 83 Copyright @ 2017 Pepwave Wi-Fi WAN settings can be configured at Advanced>Wi-Fi Settings (or Advanced>Wi-Fi WAN or some models). Wi-Fi WAN Settings Channel Width Available options are 20/40 MHz and 20 MHz. Default is 20/40 MHz, which allows both widths to be used simultaneously. Bit Rate This option allows you to select a specific bit rate for data transfer over the device’s Wi-Fi network. By default, Auto is selected. Output Power This option is for specifying the transmission output power for the Wi-Fi AP. There are 4 relative power levels available – Max, High, Mid, and Low. The actual output power will be bound by the regulatory limits of the selected country. Note that selecting the Boost option may cause the MAX’s radio output to exceed local regulatory limits.
Pepwave MAX and Surf User Manual http://www.pepwave.com 84 Copyright @ 2017 Pepwave 12 MediaFast Configuration MediaFast settings can be configured from the Network menu. 12.1 Setting Up MediaFast Content Caching To access MediaFast content caching settings, select Advanced>Cache Control. Cache Control Settings Domain Choose to Cache on all domains, or enter domain names and then choose either Cache the specified domains only or Do not cache the specified domains. Source IP Subnet This setting allows caching to be applied to the user-specified IP subnets. If "Any" is selected, then caching will apply to all subnets. Content Type Check these boxes to cache the listed content types or leave boxes unchecked to disable caching for the listed types. Cache Lifetime Settings Enter a file extension, such as JPG or DOC. Then enter a lifetime in days to specify how long files with that extension will be cached. Add or delete entries using the controls on the right.
Pepwave MAX and Surf User Manual http://www.pepwave.com 85 Copyright @ 2017 Pepwave 12.2 Scheduling Content Prefetching Content prefetching allows you to download content on a schedule that you define, which can help to preserve network bandwidth during busy times and keep costs down. To access MediaFast content prefetching settings, select Advanced >Prefetch Schedule. Prefetch Schedule Settings Name This field displays the name given to the scheduled download. Status Check the status of your scheduled download here. Next Run Time/Last Run Time These fields display the date and time of the next and most recent occurrences of the scheduled download. Last Duration Check this field to ensure that the most recent download took as long as expected to complete. A value that is too low might indicate an incomplete download or incorrectly specified download target, while a value that is too long could mean a download with an incorrectly specified target or stop time. Result This field indicates whether downloads are in progress ( ) or complete ( ). Last Download Check this field to ensure that the most recent download file size is within the expected range. A value that is too low might indicate an incomplete download or incorrectly specified download target, while a value that is too long could mean a download with an incorrectly specified target or stop time. This field is also useful for quickly seeing which downloads are consuming the most storage space.
Pepwave MAX and Surf User Manual http://www.pepwave.com 86 Copyright @ 2017 Pepwave Actions To begin a scheduled download immediately, click . To cancel a scheduled download, click . To edit a scheduled download, click . To delete a scheduled download, click . New Schedule Click to begin creating a new scheduled download. Clicking the button will cause the following screen to appear: Simply provide the requested information to create your schedule. Clear Web Cache To clear all cached content, click this button. Note that this action cannot be undone. Clear Statistics To clear all prefetch and status page statistics, click this button. 12.3 Viewing MediaFast Statistics To get details on storage and bandwidth usage, select Status>MediaFast.
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Pepwave MAX and Surf User Manual http://www.pepwave.com 88 Copyright @ 2017 Pepwave 13 Bandwidth Bonding SpeedFusionTM / PepVPN Pepwave bandwidth bonding SpeedFusionTM is our patented technology that enables our SD-WAN routers to bond multiple Internet connections to increase site-to-site bandwidth and reliability. SpeedFusion functionality securely connects your Pepwave router to another Pepwave or Peplink device (Peplink Balance 210/310/380/580/710/1350 only). Data, voice, or video communications between these locations are kept confidential across the public Internet. Bandwidth bonding SpeedFusionTM is specifically designed for multi-WAN environments. In case of failures and network congestion at one or more WANs, other WANs can be used to continue carrying the network traffic. Different models of our SD-WAN routers have different numbers of site-to-site connections allowed. End-users who need to have more site-to-site connections can purchase a SpeedFusion license to increase the number of site-to-site connections allowed. Pepwave routers can aggregate all WAN connections’ bandwidth for routing SpeedFusionTM traffic. Unless all the WAN connections of one site are down, Pepwave routers can keep the VPN up and running. VPN bandwidth bonding is supported in Firmware 5.1 or above. All available bandwidth will be utilized to establish the VPN tunnel, and all traffic will be load balanced at packet level across all links. VPN bandwidth bonding is enabled by default.
Pepwave MAX and Surf User Manual http://www.pepwave.com 89 Copyright @ 2017 Pepwave 13.1 PepVPN To configure PepVPN and SpeedFusion, navigate to Advanced>SpeedFusion™ or Advanced>PepVPN. The local LAN subnet and subnets behind the LAN (defined under Static Route on the LAN settings page) will be advertised to the VPN. All VPN members (branch offices and headquarters) will be able to route to local subnets. Note that all LAN subnets and the subnets behind them must be unique. Otherwise, VPN members will not be able to access each other. All data can be routed over the VPN using the 256-bit AES encryption standard. To configure, navigate to Advanced>SpeedFusion™ or Advanced>PepVPN and click the New Profile button to create a new VPN profile (you may have to first save the displayed default profile in order to acesss the New Profile button). Each profile specifies the settings for making VPN connection with one remote Pepwave or Peplink device. Note that available settings vary by model.
Pepwave MAX and Surf User Manual http://www.pepwave.com 90 Copyright @ 2017 Pepwave A list of defined SpeedFusion connection profiles and a Link Failure Detection Time option will be shown. Click the New Profile button to create a new VPN connection profile for making a VPN connection to a remote Peplink Balance via the available WAN connections. Each profile is for making a VPN connection with one remote Peplink Balance. PepVPN Profile Settings Name This field is for specifying a name to represent this profile. The name can be any combination of alphanumeric characters (0-9, A-Z, a-z), underscores (_), dashes (-), and/or non-leading/trailing spaces ( ). Active When this box is checked, this VPN connection profile will be enabled. Otherwise, it will be disabled. Encryption By default, VPN traffic is encrypted with 256-bit AES. If Off is selected on both sides of a VPN connection, no encryption will be applied. Authentication Select from By Remote ID Only, Preshared Key, or X.509 to specify the method the Peplink Balance will use to authenticate peers. When selecting By Remote ID Only, be sure to enter a unique peer ID number in the Remote ID field. Remote ID / Pre-shared Key This optional field becomes available when Remote ID / Pre-shared Key is selected as the Peplink Balance’s VPN Authentication method, as explained above. Pre-shared Key defines the pre-shared key used for this particular VPN connection. The VPN connection's session key will be further protected by the pre-shared key. The connection will be up only if the pre-shared keys on each side match. When the peer is running firmware 5.0+, this setting will be ignored.
Pepwave MAX and Surf User Manual http://www.pepwave.com 91 Copyright @ 2017 Pepwave Enter Remote IDs either by typing out each Remote ID and Pre-shared Key, or by pasting a CSV. If you wish to paste a CSV, click the icon next to the “Remote ID / Preshared Key” setting. Remote ID/Remote Certificate These optional fields become available when X.509 is selected as the Peplink Balance’s VPN authentication method, as explained above. To authenticate VPN connections using X.509 certificates, copy and paste certificate details into these fields. To get more information on a listed X.509 certificate, click the Show Details link below the field. Allow Shared Remote ID When this option is enabled, the router will allow multiple peers to run using the same remote ID. NAT Mode Check this box to allow the local DHCP server to assign an IP address to the remote peer. When NAT Mode is enabled, all remote traffic over the VPN will be tagged with the assigned IP address using network address translation. Remote IP Address / Host Names (Optional) If NAT Mode is not enabled, you can enter a remote peer’s WAN IP address or hostname(s) here. If the remote uses more than one address, enter only one of them here. Multiple hostnames are allowed and can be separated by a space character or carriage return. Dynamic-DNS host names are also accepted. This field is optional. With this field filled, the Peplink Balance will initiate connection to each of the remote IP addresses until it succeeds in making a connection. If the field is empty, the Peplink Balance will wait for connection from the remote peer. Therefore, at least one of the two VPN peers must specify this value. Otherwise, VPN connections cannot be established. Data Port This field is used to specify a UDP port number for transporting outgoing VPN data. If Default is selected, UDP port 4500 will be used. Port 32015 will be used if the remote unit uses Firmware prior to version 5.4 or if port 4500 is unavailable. If Custom is selected, enter an outgoing port number from 1 to 65535. Bandwidth Limit Define maximum download and upload speed to each individual peer. This functionality requires the peer to use PepVPN version 4.0.0 or above. Cost Define path cost for this profile. OSPF will determine the best route through the network using the assigned cost. Default: 10 WAN SmoothingA Select the degree to which WAN Smoothing will be implemented across your WAN links. A - Advanced feature, please click the button on the top right-hand corner to activate. To enable Layer 2 Bridging between PepVPN profiles, navigate to Network>LAN>Basic Settings>*LAN Profile Name* and refer to instructions in section 9.1
Pepwave MAX and Surf User Manual http://www.pepwave.com 92 Copyright @ 2017 Pepwave 8.41 WAN Connection Priority WAN Connection Priority If your device supports it, you can specify the priority of WAN connections to be used for making VPN connections. WAN connections set to OFF will never be used. Only available WAN connections with the highest priority will be used. To enable asymmetric connections, connection mapping to remote WANs, cut-off latency, and packet loss suspension time, click the button. Send All Traffic To This feature allows you to redirect all traffic to a specified PepVPN connection. Click the button to select your connection and the following menu will appear: You could also specify a DNS server to resolve incoming DNS requests. Click the checkbox next to Backup Site to designate a backup SpeedFusion profile that will take over, should the main PepVPN connection fail. Outbound Policy/PepVPN Outbound Custom Rules Some models allow you to set outbound policy and custom outbound rules from Advanced>PepVPN. See Section 14 for more information on outbound policy settings.
Pepwave MAX and Surf User Manual http://www.pepwave.com 93 Copyright @ 2017 Pepwave PepVPN Local ID The local ID is a text string to identify this local unit when establishing a VPN connection. When creating a profile on a remote unit, this local ID must be entered in the remote unit's Remote ID field. Click the icon to edit Local ID. PepVPN Settings Handshake PortA To designate a custom handshake port (TCP), click the custom radio button and enter the port number you wish to designate. Backward Compatibility Determine the level of backward compatibility needed for PepVPN tunnels. The use of the Latest setting is recommended as it will improve the performance and resilience of SpeedFusion connections. Link Failure Detection Time The bonded VPN can detect routing failures on the path between two sites over each WAN connection. Failed WAN connections will not be used to route VPN traffic. Health check packets are sent to the remote unit to detect any failure. The more frequently checks are sent, the shorter the detection time, although more bandwidth will be consumed. When Recommended (default) is selected, a health check packet is sent every five seconds, and the expected detection time is 15 seconds. When Fast is selected, a health check packet is sent every three seconds, and the expected detection time is six seconds. When Faster is selected, a health check packet is sent every second, and the expected detection time is two seconds. When Extreme is selected, a health check packet is sent every 0.1 second, and the expected detection time is less than one second. A - Advanced feature, please click the button on the top right-hand corner to activate. Important Note Peplink proprietary SpeedFusionTM uses TCP port 32015 and UDP port 4500 for establishing VPN connections. If you have a firewall in front of your Pepwave devices, you will need to add firewall rules for these ports and protocols to allow inbound and outbound traffic to pass through the firewall.
Pepwave MAX and Surf User Manual http://www.pepwave.com 94 Copyright @ 2017 Pepwave Tip Want to know more about VPN sub-second session failover? Visit our YouTube Channel for a video tutorial! http://youtu.be/TLQgdpPSY88
Pepwave MAX and Surf User Manual http://www.pepwave.com 95 Copyright @ 2017 Pepwave 13.2 The Pepwave Router Behind a NAT Router Pepwave routers support establishing SpeedFusionTM over WAN connections which are behind a NAT (network address translation) router. To enable a WAN connection behind a NAT router to accept VPN connections, you can configure the NAT router in front of the WAN connection to inbound port-forward TCP port 32015 to the Pepwave router. If one or more WAN connections on Unit A can accept VPN connections (by means of port forwarding or not), while none of the WAN connections on the peer Unit B can do so, you should enter all of Unit A’s public IP addresses or hostnames into Unit B’s Remote IP Addresses / Host Names field. Leave the field in Unit A blank. With this setting, a SpeedFusionTM connection can be set up and all WAN connections on both sides will be utilized. See the following diagram for an example of this setup in use: One of the WANs connected to Router A is non-NAT’d (212.1.1.1). The rest of the WANs connected to Router A and all WANs connected to Router B are NAT’d. In this case, the Peer IP Addresses / Host Names field for Router B should be filled with all of Router A’s hostnames or public IP addresses (i.e., 212.1.1.1, 212.2.2.2, and 212.3.3.3), and the field in Router A can be left blank. The two NAT routers on WAN1 and WAN3 connected to Router A should inbound port-forward TCP port 32015 to Router A so that all WANs will be utilized in establishing the VPN.
Pepwave MAX and Surf User Manual http://www.pepwave.com 96 Copyright @ 2017 Pepwave 13.3 SpeedFusionTM Status SpeedFusionTM status is shown in the Dashboard. The connection status of each connection profile is shown as below. After clicking the Status button at the top right corner of the SpeedFusionTM table, you will be forwarded to Status>SpeedFusionTM, where you can view subnet and WAN connection information for each VPN peer. Please refer to Section 22.6 for details. IP Subnets Must Be Unique Among VPN Peers The entire interconnected SpeedFusionTM network is a single non-NAT IP network. Avoid duplicating subnets in your sites to prevent connectivity problems when accessing those subnets.
Pepwave MAX and Surf User Manual http://www.pepwave.com 97 Copyright @ 2017 Pepwave 14 IPsec VPN IPsec VPN functionality securely connects one or more branch offices to your company's main headquarters or to other branches. Data, voice, and video communications between these locations are kept safe and confidential across the public Internet. IPsec VPN on Pepwave routers is specially designed for multi-WAN environments. For instance, if a user sets up multiple IPsec profiles for a multi-WAN environment and WAN1 is connected and healthy, IPsec traffic will go through this link. However, should unforeseen problems (e.g., unplugged cables or ISP problems) cause WAN1 to go down, our IPsec implementation will make use of WAN2 and WAN3 for failover. 14.1 IPsec VPN Settings Many Pepwave products can make multiple IPsec VPN connections with Peplink, Pepwave, Cisco, and Juniper routers. Note that all LAN subnets and the subnets behind them must be unique. Otherwise, VPN members will not be able to access each other. All data can be routed over the VPN with a selection of encryption standards, such as 3DES, AES-128, and AES-256. To configure IPsec VPN on Pepwave devices that support it, navigate to Advanced>IPsec VPN. A NAT-Traversal option and list of defined IPsec VPN profiles will be shown. NAT-Traversal should be enabled if your system is behind a NAT router. Click the New Profile button to create new IPsec VPN profiles that make VPN connections to remote Pepwave, Cisco, or Juniper routers via available WAN connections. To edit any of the profiles, click on its associated connection name in the leftmost column.
Pepwave MAX and Surf User Manual http://www.pepwave.com 98 Copyright @ 2017 Pepwave IPsec VPN Settings Name This field is for specifying a local name to represent this connection profile. Active When this box is checked, this IPsec VPN connection profile will be enabled. Otherwise, it
Pepwave MAX and Surf User Manual http://www.pepwave.com 99 Copyright @ 2017 Pepwave will be disabled. Connect Upon Disconnection of Check this box and select a WAN to connect to this VPN automatically when the specified WAN is disconnected. Remote Gateway IP Address / Host Name Enter the remote peer’s public IP address. For Aggressive Mode, this is optional. Local Networks Enter the local LAN subnets here. If you have defined static routes, they will be shown here. Using NAT, you can map a specific local network / IP address to another, and the packets received by remote gateway will appear to be coming from the mapped network / IP address. This allow you to establish IPsec connection to a remote site that has one or more subnets overlapped with local site. Two types of NAT policies can be defined: One-to-One NAT policy: if the defined subnet in Local Network and NAT Network has the same size, for example, policy "192.168.50.0/24 > 172.16.1.0/24" will translate the local IP address 192.168.50.10 to 172.16.1.10 and 192.168.50.20 to 172.16.1.20. This is a bidirectional mapping which means clients in remote site can initiate connection to the local clients using the mapped address too. Many-to-One NAT policy: if the defined NAT Network on the right hand side is an IP address (or having a network prefix /32), for example, policy "192.168.1.0/24 > 172.168.50.1/32" will translate all clients in 192.168.1.0/24 network to 172.168.50.1. This is a unidirectional mapping which means clients in remote site will not be able to initiate connection to the local clients. Remote Networks Enter the LAN and subnets that are located at the remote site here. Authentication To access your VPN, clients will need to authenticate by your choice of methods. Choose between the Preshared Key and X.509 Certificate methods of authentication. Mode Choose Main Mode if both IPsec peers use static IP addresses. Choose Aggressive Mode if one of the IPsec peers uses dynamic IP addresses. Force UDP Encapsulation For forced UDP encapsulation regardless of NAT-traversal, tick this checkbox. Pre-shared Key This defines the peer authentication pre-shared key used to authenticate this VPN connection. The connection will be up only if the pre-shared keys on each side match. Remote Certificate (pem encoded) Available only when X.509 Certificate is chosen as the Authentication method, this field allows you to paste a valid X.509 certificate. Local ID In Main Mode, this field can be left blank. In Aggressive Mode, if Remote Gateway IP Address is filled on this end and the peer end, this field can be left blank. Otherwise, this
Pepwave MAX and Surf User Manual http://www.pepwave.com 100 Copyright @ 2017 Pepwave field is typically a U-FQDN. Remote ID In Main Mode, this field can be left blank. In Aggressive Mode, if Remote Gateway IP Address is filled on this end and the peer end, this field can be left blank. Otherwise, this field is typically a U-FQDN. Phase 1 (IKE) Proposal In Main Mode, this allows setting up to six encryption standards, in descending order of priority, to be used in initial connection key negotiations. In Aggressive Mode, only one selection is permitted. Phase 1 DH Group This is the Diffie-Hellman group used within IKE. This allows two parties to establish a shared secret over an insecure communications channel. The larger the group number, the higher the security. Group 2: 1024-bit is the default value. Group 5: 1536-bit is the alternative option. Phase 1 SA Lifetime This setting specifies the lifetime limit of this Phase 1 Security Association. By default, it is set at 3600 seconds. Phase 2 (ESP) Proposal In Main Mode, this allows setting up to six encryption standards, in descending order of priority, to be used for the IP data that is being transferred. In Aggressive Mode, only one selection is permitted. Phase 2 PFS Group Perfect forward secrecy (PFS) ensures that if a key was compromised, the attacker will be able to access only the data protected by that key. None - Do not request for PFS when initiating connection. However, since there is no valid reason to refuse PFS, the system will allow the connection to use PFS if requested by the remote peer. This is the default value. Group 2: 1024-bit Diffie-Hellman group. The larger the group number, the higher the security. Group 5: 1536-bit is the third option. Phase 2 SA Lifetime This setting specifies the lifetime limit of this Phase 2 Security Association. By default, it is set at 28800 seconds. WAN Connection Priority WAN Connection Select the appropriate WAN connection from the drop-down menu.
Pepwave MAX and Surf User Manual http://www.pepwave.com 101 Copyright @ 2017 Pepwave 15 Outbound Policy Management Pepwave routers can flexibly manage and load balance outbound traffic among WAN connections. Important Note Outbound policy is applied only when more than one WAN connection is active. The settings for managing and load balancing outbound traffic are located at Advanced>Outbound Policy or Advanced>PepVPN, depending on the model. 15.1 Outbound Policy Outbound policies for managing and load balancing outbound traffic are located at Network>Outbound Policy> or Advanced>PepVPN>Outbound Policy. There are three main selections for the outbound traffic policy:  High Application Compatibility  Normal Application Compatibility  Custom Note that some Pepwave routers provide only the Send All Traffic To setting here. See Section 12.1 for details. Outbound Policy Settings High Outbound traffic from a source LAN device is routed through the same WAN connection regardless of the destination Internet IP address and protocol. This option provides the
Pepwave MAX and Surf User Manual http://www.pepwave.com 102 Copyright @ 2017 Pepwave Application Compatibility highest application compatibility. Normal Application Compatibility Outbound traffic from a source LAN device to the same destination Internet IP address will be routed through the same WAN connection persistently, regardless of protocol. This option provides high compatibility to most applications, and users still benefit from WAN link load balancing when multiple Internet servers are accessed. Custom Outbound traffic behavior can be managed by defining rules in a custom rule table. A default rule can be defined for connections that cannot be matched with any of the rules. The default policy is Normal Application Compatibility. Tip Want to know more about creating outbound rules? Visit our YouTube Channel for a video tutorial! http://youtu.be/rKH4AS_bQnE 15.2 Custom Rules for Outbound Policy Click in the Outbound Policy form. Choose Custom and press the Save button.
Pepwave MAX and Surf User Manual http://www.pepwave.com 103 Copyright @ 2017 Pepwave The bottom-most rule is Default. Edit this rule to change the device’s default manner of controlling outbound traffic for all connections that do not match any of the rules above it. Under the Service heading, click Default to change these settings. To rearrange the priority of outbound rules, drag and drop them into the desired sequence. By default, Auto is selected as the Default Rule. You can select Custom to change the algorithm to be used. Please refer to the upcoming sections for the details on the available algorithms. To create a custom rule, click Add Rule at the bottom of the table. Note that some Pepwave routers display this button at Advanced>PepVPN>PepVPN Outbound Custom Rules.
Pepwave MAX and Surf User Manual http://www.pepwave.com 104 Copyright @ 2017 Pepwave New Custom Rule Settings Service Name This setting specifies the name of the outbound traffic rule. Enable This setting specifies whether the outbound traffic rule takes effect. When Enable is checked, the rule takes effect: traffic is matched and actions are taken by the Pepwave router based on the other parameters of the rule. When Enable is unchecked, the rule does not take effect: the Pepwave router disregards the other parameters of the rule. Click the drop-down menu next to the checkbox to apply a time schedule to this custom rule. Source This setting specifies the source IP address, IP network, or MAC address for traffic that matches the rule. Destination This setting specifies the destination IP address, IP network, or domain name for traffic that matches the rule. If Domain Name is chosen and a domain name, such as foobar.com, is entered, any outgoing accesses to foobar.com and *.foobar.com will match this criterion. You may enter a wildcard (.*) at the end of a domain name to match any host with a name having the domain name in the middle. If you enter foobar.*, for example, www.foobar.com, www.foobar.co.jp, or foobar.co.uk will also match. Placing wildcards in any other position is not supported. NOTE: if a server has one Internet IP address and multiple server names, and if one of the names is defined here, accesses to any one of the server names will also match this rule.
Pepwave MAX and Surf User Manual http://www.pepwave.com 105 Copyright @ 2017 Pepwave Protocol and Port This setting specifies the IP protocol and port of traffic that matches this rule. Algorithm This setting specifies the behavior of the Pepwave router for the custom rule. One of the following values can be selected (note that some Pepwave routers provide only some of these options):  Weighted Balance  Persistence  Enforced  Priority  Overflow  Least Used  Lowest Latency The upcoming sections detail the listed algorithms. Terminate Sessions on Link Recovery This setting specifies whether to terminate existing IP sessions on a less preferred WAN connection in the event that a more preferred WAN connection is recovered. This setting is applicable to the Weighted, Persistence, and Priority algorithms. By default, this setting is disabled. In this case, existing IP sessions will not be terminated or affected when any other WAN connection is recovered. When this setting is enabled, existing IP sessions may be terminated when another WAN connection is recovered, such that only the preferred healthy WAN connection(s) is used at any point in time.
Pepwave MAX and Surf User Manual http://www.pepwave.com 106 Copyright @ 2017 Pepwave 15.2.1 Algorithm: Weighted Balance This setting specifies the ratio of WAN connection usage to be applied on the specified IP protocol and port. This setting is applicable only when Algorithm is set to Weighted Balance. The amount of matching traffic that is distributed to a WAN connection is proportional to the weight of the WAN connection relative to the total weight. Use the sliders to change each WAN’s weight. For example, with the following weight settings:  Ethernet WAN1: 10  Ethernet WAN2: 10  Wi-Fi WAN: 10  Cellular 1: 10  Cellular 2: 10  USB: 10 Total weight is 60 = (10 +10 + 10 + 10 + 10 + 10). Matching traffic distributed to Ethernet WAN1 is 16.7% = (10 / 60 x 100%. Matching traffic distributed to Ethernet WAN2 is 16.7% = (10 / 60) x 100%. Matching traffic distributed to Wi-Fi WAN is 16.7% = (10 / 60) x 100%. Matching traffic distributed to Cellular 1 is 16.7% = (10 / 60) x 100%. Matching traffic distributed to Cellular 2 is 16.7% = (10 / 60) x 100%. Matching traffic distributed to USB is 16.7% = (10 / 60) x 100%.
Pepwave MAX and Surf User Manual http://www.pepwave.com 107 Copyright @ 2017 Pepwave 15.2.2 Algorithm: Persistence The configuration of persistent services is the solution to the few situations where link load distribution for Internet services is undesirable. For example, for security reasons, many e-banking and other secure websites terminate the session when the client computer’s Internet IP address changes mid-session. In general, different Internet IP addresses represent different computers. The security concern is that an IP address change during a session may be the result of an unauthorized intrusion attempt. Therefore, to prevent damages from the potential intrusion, the session is terminated upon the detection of an IP address change. Pepwave routers can be configured to distribute data traffic across multiple WAN connections. Also, the Internet IP depends on the WAN connections over which communication actually takes place. As a result, a LAN client computer behind the Pepwave router may communicate using multiple Internet IP addresses. For example, a LAN client computer behind a Pepwave router with three WAN connections may communicate on the Internet using three different IP addresses. With the persistence feature, rules can be configured to enable client computers to persistently utilize the same WAN connections for e-banking and other secure websites. As a result, a client computer will communicate using one IP address, eliminating the issues mentioned above. There are two persistent modes: By Source and By Destination. By Source: The same WAN connection will be used for traffic matching the rule and originating from the same machine, regardless of its destination. This option will provide the highest level of application compatibility. By Destination: The same WAN connection will be used for traffic matching the rule, originating from the same machine, and going to the same destination. This option can better distribute loads to WAN connections when there are only a few client machines. The default mode is By Source. When there are multiple client requests, they can be distributed (persistently) to WAN connections with a weight. If you choose Auto in Load Distribution, the weights will be automatically adjusted according to each WAN’s Downstream Bandwidth which is specified in the WAN settings page). If you choose Custom, you can customize the weight of each WAN manually by using the sliders.
Pepwave MAX and Surf User Manual http://www.pepwave.com 108 Copyright @ 2017 Pepwave 15.2.3 Algorithm: Enforced This setting specifies the WAN connection usage to be applied on the specified IP protocol and port. This setting is applicable only when Algorithm is set to Enforced. Matching traffic will be routed through the specified WAN connection, regardless of the health check status of the WAN connection. Starting from Firmware 5.2, outbound traffic can be enforced to go through a specified SpeedFusionTM connection. 15.2.4 Algorithm: Priority This setting specifies the priority of the WAN connections used to route the specified network service. The highest priority WAN connection available will always be used for routing the specified type of traffic. A lower priority WAN connection will be used only when all higher priority connections have become unavailable. Starting from Firmware 5.2, outbound traffic can be prioritized to go through SpeedFusionTM connection(s). By default, VPN connections are not included in the priority list. Tip Configure multiple distribution rules to accommodate different kinds of services. 15.2.5 Algorithm: Overflow The traffic matching this rule will be routed through the healthy WAN connection that has the highest priority and is not in full load. When this connection gets saturated, new sessions will be routed to the next healthy WAN connection that is not in full load.
Pepwave MAX and Surf User Manual http://www.pepwave.com 109 Copyright @ 2017 Pepwave Drag and drop to specify the order of WAN connections to be used for routing traffic. Only the highest priority healthy connection that is not in full load will be used. 15.2.6 Algorithm: Least Used The traffic matching this rule will be routed through the healthy WAN connection that is selected in Connection and has the most available download bandwidth. The available download bandwidth of a WAN connection is calculated from the total download bandwidth specified on the WAN settings page and the current download usage. The available bandwidth and WAN selection is determined every time an IP session is made. 15.2.7 Algorithm: Lowest Latency The traffic matching this rule will be routed through the healthy WAN connection that is selected in Connection and has the lowest latency. Latency checking packets are issued periodically to a nearby router of each WAN connection to determine its latency value. The latency of a WAN is the packet round trip time of the WAN connection. Additional network usage may be incurred as a result. Tip The roundtrip time of a 6M down/640k uplink can be higher than that of a 2M down/2M up link because the overall round trip time is lengthened by its slower upload bandwidth, despite its higher downlink speed. Therefore, this algorithm is good for two scenarios:  All WAN connections are symmetric; or
Pepwave MAX and Surf User Manual http://www.pepwave.com 110 Copyright @ 2017 Pepwave  A latency sensitive application must be routed through the lowest latency WAN, regardless of the WAN’s available bandwidth. 15.2.8 Expert Mode Expert Mode is available on some Pepwave routers for use by advanced users. To enable the feature, click on the help icon and click turn on Expert Mode. In Expert Mode, a new special rule, SpeedFusionTM Routes, is displayed in the Custom Rules table. This rule represents all SpeedFusionTM routes learned from remote VPN peers. By default, this bar is on the top of all custom rules. This position means that traffic for remote VPN subnets will be routed to the corresponding VPN peer. You can create custom Priority or Enforced rules and move them above the bar to override the SpeedFusionTM routes. Upon disabling Expert Mode, all rules above the bar will be removed.
Pepwave MAX and Surf User Manual http://www.pepwave.com 111 Copyright @ 2017 Pepwave 16 Inbound Access 16.1 Port Forwarding Service Pepwave routers can act as a firewall that blocks, by default, all inbound access from the Internet. By using port forwarding, Internet users can access servers behind the Pepwave router. Inbound port forwarding rules can be defined at Advanced>Port Forwarding. To define a new service, click Add Service. Port Forwarding Settings Enable This setting specifies whether the inbound service takes effect. When Enable is checked, the inbound service takes effect: traffic is matched and actions are taken by the Pepwave router based on the other parameters of the rule. When this setting is disabled, the inbound service does not take effect: the Pepwave router disregards the other parameters of the rule. Service Name This setting identifies the service to the system administrator. Valid values for this setting consist of only alphanumeric and underscore “_” characters. IP Protocol The IP Protocol setting, along with the Port setting, specifies the protocol of the service as TCP, UDP, ICMP, or IP. Traffic that is received by the Pepwave router via the specified protocol at the specified port(s) is forwarded to the LAN hosts specified by the Servers setting. Please see below for details on the Port and Servers settings. Alternatively, the Protocol Selection Tool drop-down menu can be used to automatically fill in the protocol and a single port number of common Internet services (e.g. HTTP, HTTPS, etc.). After selecting an item from the Protocol Selection Tool drop-down menu, the protocol and port number remain manually modifiable.
Pepwave MAX and Surf User Manual http://www.pepwave.com 112 Copyright @ 2017 Pepwave Port The Port setting specifies the port(s) that correspond to the service, and can be configured to behave in one of the following manners: Any Port, Single Port, Port Range, Port Map, and Range Mapping Any Port: all traffic that is received by the Pepwave router via the specified protocol is forwarded to the servers specified by the Servers setting. For example, with IP Protocol set to TCP, and Port set to Any Port, all TCP traffic is forwarded to the configured servers. Single Port: traffic that is received by the Pepwave router via the specified protocol at the specified port is forwarded via the same port to the servers specified by the Servers setting. For example, with IP Protocol set to TCP, and Port set to Single Port and Service Port 80, TCP traffic received on port 80 is forwarded to the configured servers via port 80. Port Range: traffic that is received by the Pepwave router via the specified protocol at the specified port range is forwarded via the same respective ports to the LAN hosts specified by the Servers setting. For example, with IP Protocol set to TCP, and Port set to Port Range and Service Ports 80-88, TCP traffic received on ports 80 through 88 is forwarded to the configured servers via the respective ports. Port Mapping: traffic that is received by Pepwave router via the specified protocol at the specified port is forwarded via a different port to the servers specified by the Servers setting. For example, with IP Protocol set to TCP, and Port set to Port Mapping, Service Port 80, and Map to Port 88, TCP traffic on port 80 is forwarded to the configured servers via port 88. (Please see below for details on the Servers setting.) Range Mapping: traffic that is received by the Pepwave router via the specified protocol at the specified port range is forwarded via a different port to the servers specified by the Servers setting. Inbound IP Address(es) This setting specifies the WAN connections and Internet IP address(es) from which the service can be accessed. Server IP Address This setting specifies the LAN IP address of the server that handles the requests for the service.
Pepwave MAX and Surf User Manual http://www.pepwave.com 113 Copyright @ 2017 Pepwave 16.1.1 UPnP / NAT-PMP Settings UPnP and NAT-PMP are network protocols which allow a computer connected to the LAN port to automatically configure the router to allow parties on the WAN port to connect to itself. That way, the process of inbound port forwarding becomes automated. When a computer creates a rule using these protocols, the specified TCP/UDP port of all WAN connections' default IP address will be forwarded. Check the corresponding box(es) to enable UPnP and/or NAT-PMP. Enable these features only if you trust the computers connected to the LAN ports. When the options are enabled, a table listing all the forwarded ports under these two protocols can be found at Status>UPnP / NAT-PMP.
Pepwave MAX and Surf User Manual http://www.pepwave.com 114 Copyright @ 2017 Pepwave 17 NAT Mappings NAT mappings allow IP address mapping of all inbound and outbound NAT’dt raffic to and from an internal client IP address. Settings to configure NAT mappings are located at Advanced>NAT Mappings. To add a rule for NAT mappings, click Add NAT Rule. NAT Mapping Settings LAN Client(s) NAT mapping rules can be defined for a single LAN IP Address, an IP Range, or an IP Network. Address This refers to the LAN host’s private IP address. The system maps this address to a number of public IP addresses (specified below) in order to facilitate inbound and outbound traffic. This option is only available when IP Address is selected. Range The IP range is a contiguous group of private IP addresses used by the LAN host. The system maps these addresses to a number of public IP addresses (specified below) to facilitate outbound traffic. This option is only available when IP Range is selected. Network The IP network refers to all private IP addresses and ranges managed by the LAN host. The system maps these addresses to a number of public IP addresses (specified below) to facilitate outbound traffic. This option is only available when IP Network is selected.
Pepwave MAX and Surf User Manual http://www.pepwave.com 115 Copyright @ 2017 Pepwave Inbound Mappings This setting specifies the WAN connections and corresponding WAN-specific Internet IP addresses on which the system should bind. Any access to the specified WAN connection(s) and IP address(es) will be forwarded to the LAN host. This option is only available when IP Address is selected in the LAN Client(s) field. Note that inbound mapping is not needed for WAN connections in drop-in mode or IP forwarding mode. Also note that each WAN IP address can be associated to one NAT mapping only. Outbound Mappings This setting specifies the WAN IP addresses that should be used when an IP connection is made from a LAN host to the Internet. Each LAN host in an IP range or IP network will be evenly mapped to one of each selected WAN's IP addresses (for better IP address utilization) in a persistent manner (for better application compatibility). Note that if you do not want to use a specific WAN for outgoing accesses, you should still choose default here, then customize the outbound access rule in the Outbound Policy section. Also note that WAN connections in drop-in mode or IP forwarding mode are not shown here. Click Save to save the settings when configuration has been completed. Important Note Inbound firewall rules override the Inbound Mappings settings.
Pepwave MAX and Surf User Manual http://www.pepwave.com 116 Copyright @ 2017 Pepwave 18 QoS 18.1 User Groups LAN and PPTP clients can be categorized into three user groups: Manager, Staff, and Guest. This menu allows you to define rules and assign client IP addresses or subnets to a user group. You can apply different bandwidth and traffic prioritization policies on each user group in the Bandwidth Control and Application sections (note that the options available here vary by model). The table is automatically sorted by rule precedence. The smaller and more specific subnets are put towards the top of the table and have higher precedence; larger and less specific subnets are placed towards the bottom. Click the Add button to define clients and their user group. Click the button to remove the defined rule. Two default rules are pre-defined and put at the bottom. They are All DHCP reservation clients and Everyone, and they cannot be removed. The All DHCP reservation client represents the LAN clients defined in the DHCP Reservation table on the LAN settings page. Everyone represents all clients that are not defined in any rule above. Click on a rule to change its group. Add / Edit User Group Subnet / IP Address From the drop-down menu, choose whether you are going to define the client(s) by an IP Address or a Subnet. If IP Address is selected, enter a name defined in DHCP reservation table or a LAN client's IP address. If Subnet is selected, enter a subnet address and specify its subnet mask. Group This field is to define which User Group the specified subnet / IP address belongs to. Once users have been assigned to a user group, their internet traffic will be restricted by rules defined for that particular group. Please refer to the following two sections for details.
Pepwave MAX and Surf User Manual http://www.pepwave.com 117 Copyright @ 2017 Pepwave 18.2 Bandwidth Control You can define a maximum download speed (over all WAN connections) and upload speed (for each WAN connection) that each individual Staff and Guest member can consume. No limit can be imposed on individual Manager members. By default, download and upload bandwidth limits are set to unlimited (set as 0). 18.3 Application 18.3.1 Application Prioritization On many Pepwave routers, you can choose whether to apply the same prioritization settings to all user groups or customize the settings for each group. Three application priority levels can be set: ↑High,━ Normal, and↓Low. Pepwave routers can detect various application traffic types by inspecting the packet content. Select an application by choosing a supported application, or by defining a custom application manually. The priority preference of supported applications is placed at the top of the table. Custom applications are at the bottom.
Pepwave MAX and Surf User Manual http://www.pepwave.com 118 Copyright @ 2017 Pepwave 18.3.2 Prioritization for Custom Applications Click the Add button to define a custom application. Click the button in the Action column to delete the custom application in the corresponding row. When Supported Applications is selected, the Pepwave router will inspect network traffic and prioritize the selected applications. Alternatively, you can select Custom Applications and define the application by providing the protocol, scope, port number, and DSCP value. 18.3.3 DSL/Cable Optimization DSL/cable-based WAN connections have lower upload bandwidth and higher download bandwidth. When a DSL/cable circuit's uplink is congested, the download bandwidth will be affected. Users will not be able to download data at full speed until the uplink becomes less congested. DSL/Cable Optimization can relieve such an issue. When it is enabled, the download speed will become less affected by the upload traffic. By default, this feature is enabled.
Pepwave MAX and Surf User Manual http://www.pepwave.com 119 Copyright @ 2017 Pepwave 19 Firewall A firewall is a mechanism that selectively filters data traffic between the WAN side (the Internet) and the LAN side of the network. It can protect the local network from potential hacker attacks, access to offensive websites, and/or other inappropriate uses. The firewall functionality of Pepwave routers supports the selective filtering of data traffic in both directions:  Outbound (LAN to WAN)  Inbound (WAN to LAN) The firewall also supports the following functionality:  Intrusion detection and DoS prevention  Web blocking With SpeedFusionTM enabled, the firewall rules also apply to VPN tunneled traffic. 19.1 Outbound and Inbound Firewall Rules 19.1.1 Access Rules The outbound firewall settings are located at Advanced>Firewall>Access Rules>Outbound Firewall Rules.
Pepwave MAX and Surf User Manual http://www.pepwave.com 120 Copyright @ 2017 Pepwave Click Add Rule to display the following screen: Inbound firewall settings are located at Advanced>Firewall>Access Rules>Inbound Firewall Rules. Click Add Rule to display the following screen: Rules are matched from top to bottom. If a connection matches any one of the upper rules, the matching process will stop. If none of the rules match, the Default rule will be applied. By default, the Default rule is set as Allow for both outbound and inbound access.

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