Pitney Bowes Addressrighttm Da900 Users Manual AddressRight Printer Operating Guide SV60970 OG Rev. A 9/02

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DA900 AddressRight™ Printer

Operating Guide

SV60970-OG Rev. A

FCC Compliance

This equipment had been tested and found to comply with the limits for a Class A digital device,

pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection

against interference when the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy, and if not installed and used in

accordance with the users manuals, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case

the user will be required to correct the interference at his own expense.

Shielded cables must be used with this unit to insure compliance with Class A limits.

Canadian DOC Compliance

This digital apparatus does not exceed in the Class A limits for radio noise emissions from digital

apparatus set out in the Interference-causing Equipment Regulations (Standard ICES-003) of the

Canadian Department of Communications.

Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites

applicables aux appareils numeriques de la class A prescrites dans le Reglement sur le brouillage

radioelectrique edicte par le ministere des Communications du Canada.

SV60970-OG Rev. A September 2002

©2002, Pitney Bowes Inc. All rights reserved.

This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of

any type or transmitted by any means, electronically or mechanically, without the express written

permission of Pitney Bowes Inc.

We have made every reasonable effort to assure the accuracy and usefulness of this manual,

however, we cannot assume responsibility for errors or omissions or liability for the misuse or

misapplication of our products.

These materials and the related software are confidential and proprietary property of Pitney Bowes

Inc. and may not be lent, sold, hired out, or made available to others in any form, or be disposed of

by way of trade in any form, without the express written consent of Pitney Bowes Inc.

The data used in screen examples in this manual are fictitious unless otherwise noted, and are

intended solely to document proper use of the software.

ZIP Code is a registered trademark of the United States Postal Service. Envelope Design and

AddressRight are trademarks of Pitney Bowes Inc. Microsoft, MS and MS-DOS are registered

trademarks and Windows NT, Windows, Access, and Word are trademarks of Microsoft Corpora-

tion. PB Supply LineSM is a service mark of Pitney Bowes. AddressRightTM is a trademark of Pitney

Bowes. Other trademarks mentioned in this manual are the property of their respective owners.

Contents

1 Introduction

About Your Printer............................................. 1-2

What's in this Book ........................................... 1-3

What Do I Need to Know? ................................ 1-4

Important Safety Notes ..................................... 1-4

2 Specifications

Media Requirements ......................................... 2-2

Printer Output .................................................... 2-3

Physical Equipment Specifications .................. 2-4

Performance Specifications ............................. 2-4

Environmental Requirements ........................... 2-4

Computer Requirements .................................. 2-5

Options .............................................................. 2-5

3 Meet the DA900

Printer Components .......................................... 3-2

Control Panel ..................................................... 3-4

DA900 Printer Control Panel Messages ........... 3-5

DA900 Menu Options ........................................ 3-6

4 Setting Up Your Printer

About This Chapter ........................................... 4-2

Choose a Location for the Printer .................... 4-2

Unpack the Printer and Check Contents ......... 4-2

Remove the Plastic ........................................... 4-3

Remove the Foam ............................................. 4-3

Attach the Side Guides ..................................... 4-4

Install the Ink Cartridges ................................... 4-4

iii

Contents

iv SV60970-OG Rev. A

Install the Bulk Ink Cartridge ............................ 4-6

Connect to Your Computer ............................... 4-8

Connect to Power ............................................. 4-9

Turn on the Printer ............................................ 4-9

Install the Print Driver...................................... 4-10

5 Printer Adjustments

About This Chapter ........................................... 5-2

Set the Separator Gap ...................................... 5-2

Adjust the Side Guides ..................................... 5-5

Adjust the Feed Ramp ...................................... 5-6

Adjust for Media Thickness .............................. 5-7

Physically Position the Printheads ................... 5-8

Adjust the Upper Exit Rollers ........................... 5-9

Print Test Pieces .............................................. 5-10

6 Using the DA900 Print Driver

About this Chapter ............................................ 6-2

About Envelope Designer™ Plus...................... 6-2

Making the DA900 the Default Printer.............. 6-2

Accessing the Print Driver ................................ 6-3

The General Tab ................................................ 6-4

Printing Preferences ......................................... 6-5

Advanced Options: Paper Size ......................... 6-6

Advanced Options: Head Adjustment .............. 6-7

Advanced Options: Print Quality ...................... 6-8

Advanced Options: Feed Delay ........................ 6-9

Advanced Options: Inverted Printing ............. 6-10

Advanced Options: Language ........................ 6-11

Contents

v

SV60970-OG Rev. A

7 Maintenance

General Cleaning ............................................... 7-2

Replacing the Inkjet Cartridge .......................... 7-2

Setting "Ink Left" Feature when

Replacing Cartridges .................................. 7-3

Purging the Printhead Nozzles ......................... 7-6

Cleaning the Printheads.................................... 7-6

Cleaning the Media Sensor............................... 7-7

Replacing the Separator Tips ........................... 7-8

Replacing the Feed Rollers............................. 7-10

8 Troubleshooting

Getting Help....................................................... 8-2

Phone Support .................................................. 8-2

Before You Call ............................................ 8-2

The World Wide Web................................... 8-2

Power Problems ................................................ 8-3

Feeding Problems ............................................. 8-3

Intermittent Feeds ....................................... 8-3

Multiple Feeds ............................................. 8-4

Paper Jams in Printer.................................. 8-4

Printing Problems.............................................. 8-4

Printer Does Not Respond to Software...... 8-4

No Print on Media ....................................... 8-5

Print Slanted or Skewed ............................. 8-6

Non-Uniform Space between Lines ........... 8-6

Poor Print Quality .............................................. 8-6

Blurry Print................................................... 8-6

Print too Light .............................................. 8-6

Print Streaking or Smearing ....................... 8-7

Contents

vi SV60970-OG Rev. A

White Lines or Streaks ................................ 8-7

Prints Garbage ............................................ 8-8

No Barcode Prints ....................................... 8-8

Prints Wrong/Incomplete Information.............. 8-8

Not All List Addresses Print ........................ 8-8

Extra Lines, Lost Data ................................. 8-8

Wrong Colors Print ...................................... 8-9

Addresses Print off Media .......................... 8-9

Addresses Print too High or Low ............... 8-9

Addresses Print Upside Down .................... 8-9

Printer Errors ................................................... 8-10

9 Supplies and Options

Supplies and Accessories................................. 9-2

How to Order ..................................................... 9-3

Options .............................................................. 9-3

Appendices

A. Glossary .......................................................A-1

B. DA900 Application Notes ........................... B-1

Fixed-Head Versus Shuttle

Head Printers ........................................ B-2

Printheads and Bands ................................ B-2

Color ........................................................... B-4

Unprintable Areas ...................................... B-4

Dual Purpose Ruler .................................... B-5

Other Printer Characteristics ..................... B-5

Compatibility Issues ................................... B-6

Index

1

Introduction

About Your Printer ..............................................1-2

What's in this Book? ........................................... 1-3

What Do I Need to Know? .................................. 1-3

Important Safety Notes.......................................1-4

1

Introduction

1-2 SV60970-OG Rev. A

About Your Printer The Pitney Bowes DA900 AddressRightTM Printer is a

high-speed inkjet printer designed to help you produce

professional-looking envelopes. It offers these advanced

features:

• Crisp, clear, high-quality printing using advanced

inkjet technology

• Multiple-color printing:

black, red, blue and fast-

drying black

• Easy control of

fonts, font place-

ment, barcode

characteristics

and graphics

• Extensive

graphic

printing

capability

• Up to 24 text blocks

• High speed printing for greater throughput per

hour

• Ability to print virtually all international postal bar-

codes

• Easy feeding with built-in, top-loading feeder

• Expanded media choices allow printing on a wide

range of papers and sizes

• Multiple print speeds for different quality levels

• Multi-database capacity

• Suitable for use with most text editors, word pro-

cessing and mail list programs. Especially recom-

mended for use with Pitney Bowes SmartMailer™

and Envelope Designer™ Plus.

1

1 - Introduction

DA900 AddressRight™ Printer

1-3SV60970-OG Rev. A

1

This operator guide explains how to set up, use and

maintain your DA900 AddressRight™ Printer. The sections

include:

1 Introduction

Introduces you to the DA900 AddressRight™ Printer

and includes important safety notes.

2 Specifications

Lists complete product and material specifications.

3 Meet the DA900 Printer

Familiarizes you with the names of the printer parts,

including the user control panel.

4 Set Up the Printer

Explains how to assemble and connect the printer to

your computer.

5 Printer Adjustments

Explains how to set up the printer for your job.

6 Using the DA900 Print Driver

Explains how to set up the printer driver software.

7 Maintenance

Explains how to care for your printer and keep it

functioning properly.

8 Troubleshooting

Explains how to fix common problems and tells you

what error messages mean.

9 Supplies and Options

Lists the supplies available for your printer and ex-

plains how to order them.

Appendices

Provides a glossary of technical terms and DA900

application notes.

What's in this Book

1

Introduction

1-4 SV60970-OG Rev. A

• Read and save all instructions before you attempt to

operate your printer.

• To protect against electric shock, plug the machine

into a properly grounded wall outlet. DO NOT use an

adapter plug. Use of an adapter could compromise

the ground and cause a possible shock hazard or

damage to the equipment in the event of a short

circuit.

• DO NOT remove the ground pin from the line cord.

• Avoid using outlets controlled by wall switches;

someone could accidently shut your printer off.

• DO NOT use an outlet that shares the same circuit

with other machines with heavy current demand such

as air conditioners, refrigerators, etc.

Important Safety

Notes IMPORTANT! Please follow these common-

sense precautions whenever you use your

printer.

Other Sources of

Information

• Separator Installation Instructions (SV60866)

• Feed Roller Installation Instructions (SV60867)

• Bulk Ink Installation Instructions (SV60868)

• W980 Stacker User Guide (SV60305)

You should be familiar with your computer and basic Win-

dows® operations. For example, you should know how to

open and close windows and menu items using a mouse

or equivalent keyboard commands. If you're not sure how

to do something, consult the Microsoft Windows User's

Guide or choose Help from the Windows Start menu.

What Do I Need To

Know?

1

1 - Introduction

DA900 AddressRight™ Printer

1-5SV60970-OG Rev. A

1

• Use the power cord wall plug as the primary means of

disconnecting the machine from the AC power. The

wall outlet should be near the machine and easily

accessible.

• DO NOT route the power cord over sharp edges or

trap it between pieces of furniture.

• Insure that there is no strain on the power cord where

it passes between the equipment, walls or furniture.

• Be certain the area in front of the wall receptacle into

which the machine is plugged is free from obstruction.

• Do not remove the covers; they enclose hazardous

parts. If the machine has been dropped or has

otherwise had the covers stressed in any way, report it

to Pitney Bowes Service. Keep fingers, loose clothing,

jewelry, ties and long hair away from moving parts.

•To reduce the risk of fire or electrical shock, DO NOT

attempt to disassemble this machine. If service is

required, contact Pitney Bowes customer service.

• Use only Pitney Bowes approved and supplied ink

cartridges and cleaners.

• Avoid touching moving parts or materials while the

machine is in use. Before clearing a jam, be sure

machine mechanisms come to a complete stop.

• Use the equipment only for its intended purpose.

• Always follow the specific occupational safety and

health standards prescribed for your workplace.

• Turn off the machine and unplug power cords at the

end of the working day to reduce the risk of injury.

Important Safety

Notes (continued)

1

Introduction

1-6 SV60970-OG Rev. A

Notes

2

Specifications

Media Requirements............................. 2-2

Printer Output........................................ 2-3

Physical Equipment Specifications ...... 2-4

Performance Specifications ................. 2-4

Environmental Requirements ............... 2-4

Computer Requirements ...................... 2-5

Options .................................................. 2-5

2

Specifications

2-2 SV60970-OG Rev. A

Media

Requirements

For best results, make sure your material fully conforms to

our published specifications. See the table below and the

material notes that follow.

Media Size

The DA900 can print on the following range of material

sizes:

Width Height Thickness

Maximum 17" 13.5" 0.375"

Minimum 5" 3.5" 0.004"

Stapling/Clipping

IMPORTANT! Never run stapled or paper-clipped media

through your printer. These methods of binding the mail-

piece will seriously damage your printer. The printer's

warranty does not cover components damaged through

improper use.

Any folded material needs to be tabbed. See the figure

below.

Types of Media

The printer can be used with the following types of

material:

• Envelopes • Postcards

• Booklets-Tabbed • Catalog envelopes

• Paper

Tab

1

DA900 AddressRight™ Printer

2-3

SV60970-OG Rev. A

2

2 - Specifications

Media

Requirements

(continued)

The printer is designed to feed and print on a range of

materials with various finishes and coatings. However,

since coated or gloss stocks do not easily absorb ink,

smearing may occur. Print may appear fuzzy on porous

paper. The texture of the media has a direct effect on both

the print quality and ink drying time.

Be aware that when printing in high quality mode or humid

conditions, drying time increases.

It is best to test each new type of media to determine

performance levels before beginning the job. If you require

fast-drying ink, contact the Pitney Bowes Supply LineSM.

See Chapter 8—Supplies and Options.

Printer Output Image Area: 3" x 17" using six printheads.

Average Media Output: These specifications apply to any

image size and type that fits within the 3" x 17" print area,

including text, graphics and barcodes. Average media

output varies depending on material used, length of

media, machine condition and operator skill.

Print Quality Speed

600 x 150 dpi 21,800 #10 envelopes/hr.

600 x 200 dpi 18,000 #10 envelopes/hr.

600 x 300 dpi 13,000 #10 envelopes/hr.

600 x 600 dpi 7,200 #10 envelopes/hr.

Graphics and Logos: Allows printing of bitmapped

graphics and logos.

Font Point Size: Downloadable fonts up to 72 points.

2

Specifications

2-4 SV60970-OG Rev. A

Product Life: 30,000,000 pieces or five years

after installation, whichever

comes first.

Duty Cycle: Normal Usage: 157,000 pieces

per month

Maximum Usage: 500,000 pieces

per month

Average throughput: 21,800 DL envelopes/hr. max

at 150 x 600 d.p.i.

Noise Level: Idle Mode < 6.6 Bel (A)

Operating Mode < 8.4 Bel (A)

Operator Position < 73 dBa

Electrical: 100-120VAC; 60Hz; 2.5A

Ports: 1 Parallel Port; 1 USB port

Physical Dimensions: 17" (430mm) H; 25.4" (645mm) W;

21" (535mm) D

Weight: 20.7lbs. (45.5kg) with 6 ink car

tridges

Operator Display: 2 x 24 characters

Control Language: PCL5, modified

Physical Equipment

Specifications

Performance

Specifications

Operating Conditions: Temperature: 12 to 35°C

Humidity: 10 to 80%

Nonoperating Conditions

(power off): Temperature: 5 to 40°C

Humidity: 10 to 90%

Environmental

Requirements

1

DA900 AddressRight™ Printer

2-5

SV60970-OG Rev. A

2

2 - Specifications

•An IBM or IBM-compatible 133 Megahertz Pentium

computer or better.

•32MB RAM, minimum.

•1GB minimum available hard drive space.

•Available LPT1 Parallel Port. IMPORTANT: you must

set this to Extended Parallel Port (EPP) configuration

or the equivalent highest speed bi-directional configu-

ration.

OR

•Available USB Port.

•Windows® XP, 95, 98, NT 4.0 or NT2000 installed. All

must operate in a non-networked environment.

•A 6X CD-ROM drive or better.

•A 13" monitor capable of 800 x 600 resolution or

better.

•Keyboard and mouse.

Computer

Requirements

Options W980 Stacker

2

Specifications

2-6 SV60970-OG Rev. A

Notes

3

Meet the DA900

Printer

Printer Components.............................. 3-2

Control Panel......................................... 3-4

Control Panel Messages ....................... 3-5

DA900 Menu Options ............................ 3-6

3 Meet the DA900 Printer

3-2 SV60970-OG Rev. A

1. Feed Deck

Stack media for printing here.

2. Side Guides

Help confine the stack. Adjust to the width of your

material plus 1/16" clearance.

3. Separators

Adjust to the thickness of your material. The gap

between the four separator fingers and the feed rollers

should be just enough to allow a single piece to feed

through the printer.

4. Feed Rollers

Feed material through to the printing area.

5. Ruler

Helps center the media in the hopper and sets the

adjustment of the side guides.

Printer Components

2

5

7

6

4

1

3

DA900 AddressRight™ Printer 3

3-3

SV60970-OG Rev. A

3 - Meet the DA900

6. Feed Ramp

The feed ramp supports the trailing edge of the media,

providing a forward feeding angle. You can move it left

to right to adjust the angle for various media lengths.

7. Power Panel

The panel has the ON/OFF switch (fused) and power

cord receptacle. The parallel cable connector is

located on the rear of the printer.

8. Transport Door

Opens to gain access to the print cartridges and exit

rollers.

9. Control Panel

Use the control panel buttons to access printer menus,

purge the printheads, and turn the printer on and off

line. See the following page for a close-up view and

description of panel controls.

10. Output Area

Printed material is ejected from printer here.

Printer Components

98

10

3 Meet the DA900 Printer

3-4 SV60970-OG Rev. A

1. Media Thickness Adjustment — Turn knob

counterclockwise for thin media, clockwise for thick

media.

2. On Line Button — Turns the printer on and off line.

When lit, the DA900 is ready to accept data from your

computer and begin printing.

3. - Key — When in menu mode scrolls to the previous

selection. When in select mode, scrolls through

choices.

4. + Key — When in menu mode, scrolls to the next

selection. When in select mode, scrolls through the

choices.

5. Enter Key — Selects the currently displayed menu

options.

6. Menu — Displays the options on the Main Menu and

the Setup Menu. The printer must be off line to access

the menus.

7. Reset — Clear the memory of the DA900 and wait for

new information from the computer.

8. Test Print — Prints a test envelope to verify print

quality and feed.

Control Panel

1

2

3

4

5

6

7

8

DA900 AddressRight™ Printer 3

3-5

SV60970-OG Rev. A

3 - Meet the DA900

PRINTER OFFLINE - Printer is waiting for data and the

main drive motor is off. This message appears when you

turn the power on.

PRINTER ONLINE - The main drive motor is on and

waiting for the feeder to be turned on.

PRINTING - Both main drive and feeder are on. Printer is

feeding media and printing. If no media is in the hopper,

the printer shuts down after one half second.

SETUP MENU -The printer is in Setup Mode.

SERVICE MENU - The printer is in Service Mode.

TEST PRINTING - The printer is in Test Mode. Press

ENTER to print a test sheet.

ENTER TO FEED - Press the ENTER key to engage the

feeder.

ENTER TO STOP FEED - Press the ENTER key to

disengage the feeder.

OUT OF PAPER - The paper sensor does not detect

media within one half second of starting the feeder.

OPERATOR STOP - The operator caused the printer to

stop printing.

REMOTE STOP - The software stopped the printer from

printing.

PAPER JAM - Paper jam detected.

Setup Menu Functions

To place the printer in Setup Mode, hold the MENU key

for two seconds. Use the + and - keys to move through

the functions.

TOTAL COUNT - Displays the total pieces fed.

PR W990 - Displays the current version of BIOS software

DA900 Printer

Control Panel

Messages

3 Meet the DA900 Printer

3-6 SV60970-OG Rev. A

DA900 Menu

Options

Press the Menu key to access the Main Menu.

Press + Key to move from one option to the next.

Printer Offline 0000

Clear Batch Counter

Printer Offline 0000

Press Enter to Purge

Printer Offline 0000

Press Enter to Stop

Printer Offline 0000

Printer Enhancement is ON

Printer Offline 0000

Enter when Head 1 Filled

Printer Offline 0000

Enter when Head 2 Filled

Printer Offline 0000

Enter when Head 3 Filled

Printer Offline 0000

Enter when Head 4 Filled

Printer Offline 0000

Enter when Head 5 Filled

Printer Offline 0000

Enter when Head 6 Filled

Press Enter to

clear Counter.

Press Enter to

Toggle ON/OFF

Make sure there

is material in the

feeder.

Press Enter to

Stop Purge.

Press Enter to

Reset Ink to

100%

DA900 AddressRight™ Printer 3

3-7

SV60970-OG Rev. A

3 - Meet the DA900

Setup Menu 0000

Total Count: 0000

Setup Menu 0000

PB W991 VX.XX rX pXX

Head 1 Uses a Cartridge

Enter to use Bulk Ink

Head 2 Uses a Cartridge

Enter to use Bulk Ink

Head 3 Uses a Cartridge

Enter to use Bulk Ink

Head 4 Uses a Cartridge

Enter to use Bulk Ink

Head 5 Uses a Cartridge

Enter to use Bulk Ink

Head 6 Uses a Cartridge

Enter to use Bulk Ink

DA900 Menu

Options

Press the Menu key (hold for two seconds) to access the

Setup Menu.

Press + Key to move from one option to the next.

The DA900 can use

a Bulk Ink system

for each Head.

Press Enter to

change from

Cartridge to Bulk

Ink or from Bulk Ink

to Cartridge

3 Meet the DA900 Printer

3-8 SV60970-OG Rev. A

Notes

4

Setting Up Your

Printer

About this Chapter ................................ 4-2

1. Choose a Location for the

Printer .............................................. 4-2

2. Unpack the Printer and

Check Contents............................... 4-2

3. Remove the Plastic ......................... 4-3

4. Remove the Foam ........................... 4-3

5. Attach the Side Guides ................... 4-4

6. Install the Ink Cartridges ................. 4-4

7. Install the Bulk Ink Cartridge .......... 4-6

8. Connect to Your Computer............. 4-8

9. Connect to Power ........................... 4-9

10. Turn on the Printer .......................... 4-9

11. Install the Print Driver ................... 4-10

4 Setting Up Your Printer

4-2 SV60970-OG Rev. A

2. Unpack the

Printer

As you remove the contents from the box, check all parts

against the list below.

Package Contents

• Printer

• Inkjet Cartridges (6)

• Parallel Printer Cable

• USB Printer Cable

• Side Guides

• Power Cord

• Allen Wrench

• Separator Tips

• Segment Rollers

• Installation Quality Report

• Operator Safety Tip Card

• Installation Quality Card

• USPS Template

• Printer Driver/Envelope Designer™ Plus Software CD

• Quick Setup Instructions

• Quick Reference Instructions

• Operating Guide

Your printer is normally installed by your Pitney Bowes

Customer Service Representative. We've included these

instructions for your convenience in the event you need to

move your printer and reinstall it.

To install your printer and software, follow steps 1 through 10

in this chapter.

Choose a stable, safe surface for your printer.

1. Choose a Good

Location

About this Chapter

DA900 AddressRight™ Printer 4

4-3SV60970-OG Rev. A

4 - Setup

4. Remove the

Foam from the

Printhead Area

3. Remove the

Plastic from the

Transport

Cover Plastic

Foam Blocks

4 Setting Up Your Printer

4-4 SV60970-OG Rev. A

You can install up to six inkjet cartridges in your printer.

Cartridges are held in place by vertical brackets on the inkjet

cartridge holder.

NOTE: You do not have to install cartridges in all positions to

run the printer. The number you install depends on your

addressing requirements.

Install the cartridges as follows:

1. Remove the inkjet cartridge from its packaging. Avoid

touching the copper contacts and gold printhead.

2. Remove protective tape from the printhead.

3. Lift the transport cover over the output area.

4. Lift the blue retaining lever above the inkjet cartridge

holder.

1. Position the side guide screw holes so they align with

the screw holes on the side guide block assembly. See

the picture below.

2. Insert the screws provided and tighten them so that the

side guides are firmly attached to the side guide block

assembly. You need a standard #2 Phillips head

screwdriver to do this.

5. Attach the Side

Guides to the

Printer

6. Install the Ink

Cartridges

DA900 AddressRight™ Printer 4

4-5SV60970-OG Rev. A

4 - Setup

5. With the gold printhead contacts pointing toward the

printhead holder pins, fully insert the cartridge into the

holder. DO NOT contact or bend the printhead holder

pins.

WARNING! Cartridge ink may be harmful if

swallowed. Keep new and used cartridges out

of the reach of children. Always discard empty

cartridges immediately.

6. With the cartridge fully inserted, lower the blue retaining

lever. This pulls the cartridge inward to contact the

printhead holder pins.

7. Close the latch.

8. Repeat the above procedure for the remaining

cartridges.

HINT: When you

store cartridges

outside of the printer

overnight, place

them in the docking

station. For pro-

longed storage,

place them in a

covered Tupperware-

type container with a

damp sponge or

towel to maintain

humidity.

6. Install the Ink

Cartridges

(continued)

4 Setting Up Your Printer

4-6 SV60970-OG Rev. A

2. Attach tray for bulk ink cartridge by aligning the three

screw holes on the tray with the three screw holes on the

bottom rear of the printer.

1. Unpack contents of box. Make sure you

have:

•Three Bulk Ink Cartridges

•Three Bulk Ink Printheads

•Bulk Ink Cartridge Shelf

•Three Screws

3. Place bulk ink cartridge on tray.

7. Install the

Bulk Ink

Cartridge

DA900 AddressRight™ Printer 4

4-7SV60970-OG Rev. A

4 - Setup

5. Channel hose attached to bulk ink cartridge to clips on

printer as shown.

6. Insert printhead cartridge into holder.

4. Connect hose attached to bulk ink cartridge to print-

head cartridge.

7. Install the

Bulk Ink

Cartridge

(continued)

4 Setting Up Your Printer

4-8 SV60970-OG Rev. A

8. Connect to

Your

Computer

The printer is equipped with both a USB and parallel port as

shown below. You can use either port to establish

communications between the printer and your computer.

1. If you're using the USB port, plug one end of the USB

cable into the printer's USB port, and the other end into

the computer's USB port.

2. If you're using the parallel port, align the end of the cable

connector labeled "printer" with the 37-pin female "D"

connector located on the rear panel of the printer. Secure

the connector by snapping the wire clips over the

corresponding tabs on the cable as shown below.

Align the end of the cable connector labeled "computer"

with the parallel port on your computer, then push the

cable connector into the port. Secure the connection by

tightening the screws on either side of the cable.

IMPORTANT! You must set your computer's parallel port to

the EPP (Enhanced Parallel Port) setting. You need to enter

your computer's hardware setup mode at startup before the

operating system loads. Refer to the user instructions for your

computer if you are unsure about how to do this. Be sure to

save the new settings before you exit the setup mode.

USB Port Parallel Port

DA900 AddressRight™ Printer 4

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4 - Setup

9. Connect to

Power

1. Connect the female end of the power cord to the power

receptacle located on the right side of the printer as

shown below.

2. Plug the male end of the power cord into a grounded

outlet. Avoid switched outlets and those that share

circuits with machines that have heavy current demand

such as air conditioners, refrigerators, etc.

Also, please review the safety information in Chapter 1—

Introduction of this guide.

Once you've connected the cable, press the printer's

power switch to the "l" (ON) position. The printer control

panel should read: "Printer Offline."

10. Turn On the

Printer

A Special Note for DEC Computer Users:

1. Hold F2 during bootup.

2. Choose “advanced” and then “integrated peripherals”.

3. Change parallel port settings (using plus and minus keys)

to:

Parallel Port: 378, IRQ7

Parallel Port Mode: ECP-DMA1 or ECP-DMA3

4. Save settings.

8. Connect to

Your

Computer

(continued)

4 Setting Up Your Printer

4-10 SV60970-OG Rev. A

Follow the installation instructions on the CD-ROM furnished

with your printer.

11. Install the

Print Driver

5

Printer

Adjustments

About this Chapter ................................ 5-2

1. Set the Separator Gap...................... 5-2

2. Adjust the Side Guides ..................... 5-5

3. Adjust the Feed Ramp...................... 5-6

4. Adjust for Media Thickness .............. 5-7

5. Physically Position the Printheads... 5-8

6. Adjust the Upper Exit Rollers ........... 5-9

7. Print Test Pieces ............................. 5-10

5 Printer Adjustments

5-2 SV60970-OG Rev. A

1. Set the

Separator

Gap

About this

Chapter

To print a job, you must set up the printer for the job and

make print selections from the software.

This chapter explains how to:

•Adjust the printer to accommodate the width, height,

thickness and weight of your material

•Position the printheads

These setup adjustments determine how reliably your printer

feeds. To set the printer properly follow the steps in this

chapter.

1. Be sure your media falls within the specifications listed in

Chapter 2 of this guide.

2. Release the separator locking lever located on the left

side of the feeder as shown below.

Push down to unlock

DA900 AddressRight™ Printer 5

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5 - Adjust Printer

3. Raise the four separators to their up and locked position.

(Use the two center separators for narrow media and all

1. Set the

Separator

Gap

Always print a test piece after making any of the adjust-

ments in this chapter.

5 Printer Adjustments

5-4 SV60970-OG Rev. A

4. Using the ruler as a guide, center the media for this print

job under the separators and lower them to rest on the

media.

5. Move the locking lever up to lock the separators in place.

HINT: Never run

stapled or paper-

clipped media

through your printer.

1. Set the

Separator

Gap

Push up to lock

DA900 AddressRight™ Printer 5

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5 - Adjust Printer

Place one piece of media on the feeder table and adjust the

side guides to the width of the media plus 1/16".

2. Adjust the

Side Guides

Always print a test piece after making any of the adjustments

in this chapter.

5 Printer Adjustments

5-6 SV60970-OG Rev. A

1. Always fan (aerate) your media before placing it on the

feed deck.

2. Place your stack of media on the input area of the feed

deck.

3. Adjust the feed ramp so that it lifts the back of the stack

of the media.

3. Adjust the

Feed Ramp

Always print a test piece after making any of the adjust-

ments in this chapter.

DA900 AddressRight™ Printer 5

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5 - Adjust Printer

The media thickness knob located on the front control panel

(see below) sets the distance between the printheads and the

material. This distance must vary according to the thickness

of the material fed.

To adjust for media thickness:

1. Determine the correct thickness setting by printing a test

piece with the knob in the middle position.

Turn the knob clockwise for thicker material, counterclock-

wise for thinner material.

Media Thickness Dial Setting

0.004 to 1/32" 0 to 2

1/32 to 1/8" 2 to 3

1/8 to 1/4" 3 to 7

1/4 to 3/8" 7 to 10

4. Adjust for

Media

Thickness

2. If the address on the test piece appears blurred or too

light, lower the printhead (turn knob counterclockwise). If

the address appears smeared, turn knob clockwise in

small increments and continue testing until the printing is

clear.

Media Thickness Knob

5 Printer Adjustments

5-8 SV60970-OG Rev. A

Before your printer can print your media, you must position

the printheads to match their positions on the template you

have designed.

To position the printheads:

1. Open the cover.

2. Check that the printheads have the correct color car-

tridges. Change if necessary.

3. Loosen the knobs shown below.

4. Using the ruler between printheads 2 through 5 and 1 and

6, slide each printhead to the required position.

5. Tighten each locking knob.

Ruler

Indicates

position

of Knobs

5. Physically

Position the

Printheads

DA900 AddressRight™ Printer 5

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5 - Adjust Printer

The upper exit rollers will move when you move printheads

one and six. You may need to adjust them so that they do not

touch any printed area of the exiting material.

Note that when you adjust the rollers, you are also moving

printheads 1 and 6 because they are attached.

To adjust the upper exit rollers:

1. Loosen the locking knob on the printhead holder assem-

bly.

2. Slide printheads 1 and 6 to where you want them.

3. Tighten the locking knob.

Knobs

6. Adjust the

Upper Exit

Rollers

5 Printer Adjustments

5-10 SV60970-OG Rev. A

7. Print Test

Pieces

We recommend that you print a test piece every time you

change any of the adjustments covered in this chapter.

1. Make sure your material conforms to our published speci-

fications and that its loaded properly.

2. Turn the printer on and wait for the Printer Offline prompt

to appear on the operator display.

3. Press the Test Print button on the printer control panel.

The operator display prompts Test Printing Enter to Feed.

4. Press Enter. The envelope feeds and a sample address

prints.

5. Press Enter again to stop printing.

6. Check print quality. If it is not satisfactory, you can make

changes using the setup options available in the DA900

print driver. See Chapter 6.

If your material is not feeding reliably, check all setup ad-

justments in this chapter, particularly the setting of the

media thickness knob.

6

Using the DA900

Print Driver

About this Chapter ................................ 6-2

About Envelope Designer™ Plus ......... 6-2

Making the DA900 the

Default Printer ................................. 6-2

Accessing the Print Driver .................... 6-3

The General Tab .................................... 6-4

Printing Preferences ............................. 6-5

Advanced Options: Paper Size............. 6-6

Advanced Options: Head Adjustment.. 6-7

Advanced Options: Print Quality .......... 6-8

Advanced Options: Feed Delay ............ 6-9

Advanced Options: Inverted

Printing .......................................... 6-10

Advanced Options: Language ............ 6-11

6 Using the DA900 Print Driver

6-2 SV60970-OG Rev. A

About this Chapter This chapter explains how to use the DA900 print driver.

The instructions assume the print driver is installed and

you are running Windows 2000, XP or NT.

IMPORTANT! Please note that the print driver is compat-

ible with Windows 98, but that the driver screens differ

somewhat from those shown here. Setup options, how-

ever, are the same, and the instructions presented in this

chapter apply generally to all versions of the Windows op-

erating system with which the print driver is compatible.

Envelope Designer Plus is included on the installation CD-

ROM furnished with your printer. It is a an easy-to-use

software application that lets you design an envelope

template to help you position the printheads of your

DA900. The online help furnished with the application in-

cludes useful information about the DA900 print driver.

You will also find helpful information in Appendix B—

DA900 Application Notes.

If you are using a third-party mail list program, consult the

user instructions furnished with it.

About Envelope

Designer™ Plus

The information in this chapter is limited to an explanation

of advanced setup options specific to the DA900 printer.

Other options such as printer sharing, port assignments,

security and device settings are not covered here. These

settings are best left to advanced users or system admin-

istrators

Making the DA900

the Default Print

Driver

1. From the Start Menu, select Settings.

2. Click on Printers.

3. Right Click on the Pitney Bowes DA900

icon.

4. Click on Set as Default Printer. A check

mark appears next to the Pitney Bowes

DA900 icon.

DA900 AddressRight™ Printer 6

6 - Print Driver

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SV60970-OG Rev. A

Accessing the Print

Driver

1. From the Start Menu, select Settings.

2. Click on Printers.

3. Right Click on the Pitney Bowes DA900 icon.

4. Click on Properties. The Printer Properties dialog box

displays as shown on the next page.

If you're running Envelope Designer Plus, you can select

certain print driver options from within the program. To do

so:

1. Open the Envelope Designer Plus application.

2. Click on the printer icon. The Print Envelope dialog

box displays.

3. Click on Properties. You can choose the page orienta-

tion you want (portrait or landscape). See page 6-5.

4. Click on Advanced... to

•select paper size (page 6-6)

•adjust the printheads (page 6-7)

•choose print quality (page 6-8)

•select the feed delay (page 6-9)

•invert printing (page 6-10)

•select a language (page 6-11)

6 Using the DA900 Print Driver

6-4 SV60970-OG Rev. A

The General

Tab

This is the printer properties window as it appears in the

Windows 2000, XP and NT environments. The window

displays information about your printer and allows you to

enter its location and any comments.

Click on Print Test Page to test printer operation.

Click on Printing Preferences... to set up advanced op-

tions. The Printing Preferences window displays as shown

on the next page.

DA900 AddressRight™ Printer 6

6 - Print Driver

6-5

SV60970-OG Rev. A

Printing Preferences

Select the orientation of your media using this window.

The choices are Portrait and Landscape. The default or

normal setting is portrait. This is suitable for the majority

of applications since most media feeds best with the short

edge leading.

A very few applications, such as small, square envelopes

might require a landscape orientation.

Once you've made your selection, click on OK to confirm

it.

Click on Advanced... to make additional printer settings.

The window shown on the next page displays.

6 Using the DA900 Print Driver

6-6 SV60970-OG Rev. A

Advanced Options:

Paper Size

Use this option to select the media size you're running.

Once you've made your selection from the list box, click

OK to confirm it.

DA900 AddressRight™ Printer 6

6 - Print Driver

6-7

SV60970-OG Rev. A

Advanced Options:

Head Adjustment

(Print Heads)

This option permits precise alignment of text or graphic

elements printed by adjacent printheads. You can adjust

the point at which each printhead fires in increments of

0.001 inch. You can delay printing (-) up to a maximum of

0.048 inch or accelerate it (+) up to a maximum of 0.048

inch. The default (normal) value is 0. Click OK when

you've entered the values you want.

The recommended adjustment process is:

1. Use Envelope Designer™ Plus to determine correct

printhead position. Note the location of the printhead

bands relative to the ruler displayed in the envelope

template.

2. Physically position the printheads. See Chapter 5.

3. Run several test pieces to check the alignment of text

and graphic elements.

4. If fine adjustment is required, enter an adjustment

value for the appropriate printhead(s). Continue to ad-

just in small increments and repeat tests until align-

ment is satisfactory.

Hint: For additional in-

formation on printhead

placement, see Appen-

dix B—DA900 Applica-

tion Notes.

6 Using the DA900 Print Driver

6-8 SV60970-OG Rev. A

Advanced Options:

Print Quality

The settings in this dialog box determine print quality.

•150 dpi is equivalent to draft quality

•300 dpi is equivalent to near letter quality

•600 dpi is equivalent to letter quality

The higher the resolution setting and the slower the belt

speed, the sharper the print quality. High resolution print-

ing lowers average throughput.

When you've made your selections, click on OK.

NOTE: When 600 dpi is selected, the only available belt

speed is 22.

Choosing an acceptable resolution for your particular job

is a matter of finding the right balance between quality

and productivity. You must also consider the quality of the

paper stock you are using. See Media Requirements on

page 2-3.

DA900 AddressRight™ Printer 6

6 - Print Driver

6-9

SV60970-OG Rev. A

Advanced Options:

Feed Delay

The feed delay option allows you to insert a "pause" be-

tween envelope feeds. In other words, the delay increases

the gap between envelopes as they exit the printer. The

pause allows you to check print quality or lessen the pos-

sibility of jams as printed envelopes are stacking. The de-

lay also allows for more print drying time, especially when

you are running coated stock or using the stacker option.

You can enter a feed delay value of 0 (no feed delay) up to

600 milliseconds (maximum delay). The default (normal)

value is 0. Click OK to confirm your selection.

Whenever you change the feed delay value, we recom-

mend you run test envelopes to assure proper feeding and

satisfactory envelope drying.

6 Using the DA900 Print Driver

6-10 SV60970-OG Rev. A

Advanced Options:

Inverted Printing

You can choose to invert printing by selecting the appro-

priate option (Off or On) from the list box. Off is the default

(normal) setting. Click OK to confirm your selection.

Inverted printing may be useful in the following situations:

•You want to feed envelopes flap first. This ap-

proach can solve envelope nesting problems when

using a power stacker.

•The printer heads cannot reach the far end of an

oversized envelope. With inverted printing se-

lected, feed envelopes backwards (rotate 180 de-

grees and feed flap down and leading).

•You want to print on the left side of an oversized

envelope.

Special Note for Enve-

lope Designer™ Plus

Users:

You cannot select in-

verted printing from

Envelope Designer's

Edit menu. You will

see a warning mes-

sage if you attempt to

do so. Select inverted

printing from the Ad-

vanced Options win-

dow as instructed

here.

DA900 AddressRight™ Printer 6

6 - Print Driver

6-11

SV60970-OG Rev. A

Advanced Options:

Language

While eight choices are displayed in the Language list

box, only English is currently supported.

6 Using the DA900 Print Driver

6-12 SV60970-OG Rev. A

Notes

7

Maintenance

General Cleaning................................... 7-2

Replacing the Inkjet Cartridge.............. 7-2

Setting "Ink Left" Feature When

Replacing Cartridges ............................ 7-3

Purging the Printhead Nozzles ............. 7-6

Cleaning the Printheads ....................... 7-6

Cleaning the Media Sensor .................. 7-7

Replacing the Separator Tips ............... 7-8

Replacing the Feed Rollers ................ 7-10

7 Maintenance

7-2 SV60970-OG Rev. A

Your printer is designed to provide trouble-free service with a

minimal amount of care. To keep it in top condition, you

should schedule regular cleaning of the feed rollers, exit

rollers and lower guide.

•Clean the printhead cartridge and cover with a lint-free

cloth and distilled water only. Order cleaning kit, supply

#902-1. See Chapter 8 for ordering instructions.

•Never spray or pour water directly on or into the printer;

excess liquid could harm electronic parts. Always

dampen a rag and apply it to the parts to be cleaned.

•Clean all rubber rollers and transport belts with water or

alcohol.

•Keep petroleum-based cleaning solvents away from

rubber or plastic parts.

NOTE: Use of any other cleaning solvents will void all

warranties.

Follow the steps below to replace the inkjet cartridge.

1. Lift up the blue retaining lever located above the cartridge

holder.

2. Remove the cartridge by pulling the top toward you and

lift the cartridge up and out of the holder.

3. Remove a new print cartridge from its packaging. Take

care not to touch the copper contacts or printhead

nozzles. Remove protective tape from the printhead.

Replacing the

Inkjet Cartridge

General

Cleaning

DA900 AddressRight™ Printer 7

7-3SV60970-OG Rev. A

7 - Maintenance

4. With the gold printhead contacts pointing toward the

printhead holder pins, insert cartridge into holder. See

the figure below. Use extreme caution not to contact or

bend printhead holder pins.

5. With the cartridge inserted, lower the blue retaining lever.

This pulls the cartridge inward to make contact with the

printhead holder pins.

6. Repeat this procedure for each cartridge.

When loading new inkjet cartridges for the first time:

1. After loading the new cartridges, turn the printer on.

2. Press the Menu key.

3. Press the + key until the message “Enter when Head 1 is

filled” appears in the display.

4. Press the Enter key and the message “Head 1 has new

Cartridge” appears in the display.

5. Press the + key again for Head 2 and repeat steps 4 and

5 until all of the cartridges have been identified.

Setting "Ink Left"

Feature When

Replacing

Cartridges

Replacing the

Inkjet Cartridge

(continued)

7 Maintenance

7-4 SV60970-OG Rev. A

When replacing empty cartridge with new cartridge:

1. When the ink in the cartridge reaches a low level, the

printer will stop feeding and the following message will

be displayed:

Printer Offline nnn

Head n Low: Press ENTER

NOTE: "nnn" is the number of the head with a low ink

supply.

2. Press Enter and the following will be displayed:

Printer Offline nnn

ENTER when head is filled

3. Replace the cartridge and press Enter again. The display

will change to the following:

Printer Offline nnn

Head n has a new cartridge

IMPORTANT: You should replace a cartridge when the

printer indicates the ink has run out. If you don't, or reset

the ink left setting to circumvent the low ink warning, the

cartridge will run out of ink very soon after and prevent

you from printing.

Store the inkjet cartridges in the docking station (photo, next

page) or in an area that is free of dust and paper particles. Do

not keep them in an area that is too dry for a long period of

time. Discard used cartridges in the normal manner.

Setting "Ink Left"

Feature When

Replacing

Cartridges

(continued)

6. To check that you have identified ("filled") all of the

cartridges, press and hold the Test Print key until the

Service Menu appears. Then use the – key to display the

following message:

Service Menu: Ink Levels

100% 100% 100% 100% 100% 100%

NOTE: Step 6 can also be used to check the level of the ink

in the cartridges at any time during operation of the printer.

DA900 AddressRight™ Printer 7

7-5SV60970-OG Rev. A

7 - Maintenance

When switching

between standard

cartridges and

bulk ink cartridg-

es:

1. Press and hold

the Menu key

until the follow-

ing message

appears:

Setup Menu

Total Count

nn

NOTE:

"nnn"

is the number of the head with a low ink

supply.

2. To switch to a bulk ink cartridge from a standard cartridge:

Press the + key until the message below appears:

Head

n

uses a cartridge

Enter to use bulk ink

Press Enter and the following message will appear:

Head

n

is using bulk ink

Enter to use a cartridge

3. To switch to a standard cartridge from a bulk ink cartridge:

Press the + key until the message below appears:

Head

n

uses a bulk ink

Enter to use cartridge

Press Enter and the following message will appear:

Head

n

uses a cartridge

Enter to use bulk ink

4. Press the + key to move to the next head and repeat steps

2 and 3 as necessary.

Setting "Ink Left"

Feature When

Replacing

Cartridges

(continued)

Cartridge Storage

7 Maintenance

7-6 SV60970-OG Rev. A

Cleaning the

Printheads

To achieve good print quality, maintenance of the printhead

is required. Paper fiber, dust and dried ink can build up on

the printhead.

To clean the printhead:

1. Use a lint-free towel with no chemical additives to clean

the printhead. Moisten the towel with distilled water. (An

abrasive cloth can put scratches on the printhead,

preventing ink from coming out of the nozzle properly.)

2. Wipe the cartridge nozzles in the direction of the nozzle

rows. Harmful particles on the top of the printhead can

be wiped into the nozzles if you are not careful. See the

figure below for the proper way to wipe the ink cartridge.

Purging the

Printhead Nozzles

If the printhead is inactive for a period of time, ink may dry in

the nozzle. White streaks will then appear in the printed text

or graphic.

To obtain better quality, purge the printhead nozzles:

1. Turn on the printer.

2. Feed in paper (for the purged ink to fall on).

3. Press the Menu key; "Enter to Purge" displays on the

control panel.

4. Press the Enter key and the printheads purge.

DA900 AddressRight™ Printer 7

7-7SV60970-OG Rev. A

7 - Maintenance

Cleaning the

Media Sensor

It is important to keep the media sensor clean. Use com-

pressed air to blow dust from the sensor.

See the figure below for the location of the sensor.

NOTE: Move printheads 2/3 and 4/5 to the outside to gain

better access to the sensor.

7 Maintenance

7-8 SV60970-OG Rev. A

Replacing the

Separator Tips

To replace the separator tips:

1. Before changing the separator tips, unplug the printer.

2. Release the separator locking lever on the left side of the

feeder, as shown below.

3. Push down the black tab on the separator to expose the

screw, as shown below.

4. Move the separator locking lever up to its locked position.

Push down to unlock

DA900 AddressRight™ Printer 7

7-9SV60970-OG Rev. A

7 - Maintenance

5. Using a Phillips screwdriver, remove the screw and metal

cover over the separator tip. Use the tip of the

screwdriver to push down on the separator tip. Unlock

and remove the separator tip.

6. Replace with a new rubber separator tip.

7. Reinstall the metal cover and screw as shown below. Do

not overtighten.

Replacing the

Separator Tips

(continued)

7 Maintenance

7-10 SV60970-OG Rev. A

Replacing the

Feed Rollers

To replace the feed rollers:

1. Before removing the feed roller access plate, unplug the

power to the printer.

2. Using a Phillips screwdriver, remove the four screws from

the feed roller access plate. See below.

3. Remove the feed roller access plate. See below.

DA900 AddressRight™ Printer 7

7-11SV60970-OG Rev. A

7 - Maintenance

4. Rotate the feed roller shaft so the screws face up. See

below.

5. Use a 3/32" Allen wrench to remove the two

8/32 x 1/4" buttonhead cap screws. See below.

←

Replacing the

Feed Rollers

(continued)

7 Maintenance

7-12 SV60970-OG Rev. A

8. Place the new half-feed roller on the shaft and secure

with both buttonhead cap screws.

9. Rotate the shaft and replace the feed roller on the other

side with buttonhead screws. See below.

10. Replace the feed roller access plate and fasten with the

four screws.

6. Remove the half feed roller. See the picture below.

7. Rotate the shaft so the screws on the other half of the

roller face up. Remove both screws. Remove the half feed

roller.

Replacing the

Feed Rollers

(continued)

8

Troubleshooting

Getting Help .......................................... 8-2

Phone Support ................................ 8-2

Before You Call................................ 8-2

The World Wide Web ...................... 8-2

Power Problems.................................... 8-3

Feeding Problems ................................. 8-3

Intermittent Feeds ........................... 8-3

Multiple Feeds ................................. 8-4

Paper Jams in Printer ..................... 8-4

Printing Problems ................................. 8-4

Printer Does Not Respond to

Software .......................................... 8-4

No Print on Media ........................... 8-5

Poor Print Quality .................................. 8-6

Prints Wrong/Incomplete

Information ...................................... 8-8

Printer Errors ....................................... 8-10

8 Troubleshooting

8-2 SV60970-OG Rev. A

There may be times when you need help to solve a

problem, or you may want more information about how

your printer works. Pitney Bowes provides several

information resources.

Phone Support

Technical support is available from the Pitney Bowes

National Diagnostic Center.

Before You Call

Please read the troubleshooting information in this

chapter. In many cases, this information will help you

resolve the problem. Note that you can often restore

normal operation by turning the printer off and then on.

If you can't fix the problem, call our National Diagnostic

Center at 1-800-253-6565. Please have the following

information at hand:

•Product name: DA900 AddressRight inkjet printer.

•Serial number: See the right side of the printer.

•Nature of problem: What happens and when does it

happen? Did the printer display an error message?

•The steps you've already taken to solve the problem

and the results.

The World Wide Web

We encourage you to visit our web site at:

http://www.pitneybowes.com

You'll find the latest information about our products and

services as well as helpful answers to frequently asked

questions.

Getting Help

DA900 AddressRight™ Printer 8

8-3SV60970-OG Rev. A

8 - Troubleshooting

Nothing happens when power is turned on. No LCD

display.

•Check that power cord is plugged in.

•Reconnect or reseat the cable from PC to printer.

Make sure clips are hooked, printer and screws are

seated, and computer is connected properly.

•Turn printer OFF and then ON.

•Plug a different device into the outlet you are us-

ing. If the outlet does not work, plug the printer

into a different outlet.

General

•Static electricity is interfering with operation. Turn

the printer OFF and ON.

Intermittent feeds

•Be sure to use the feed ramp. (See Chapter 3-Meet

the DA900.) The paper support adds a gentle slope

to the stack and helps feeding.

•Check that the side guides are not too tight or too

far from media.

•The feed rollers may be dirty. Clean the feed rollers

with water or alcohol wipes. DO NOT use any

other solvents or detergents. They could damage

the feed rollers.

•Paper dust may be blocking the feed sensor. Clean

the sensor with compressed air.

•The feed gap may be too tight or too loose. Adjust

the separator to the thickness of the material.

•Your media may be too thin or too thick. Minimum

thickness is 0.004"; maximum is 0.375."

Power

Problems

Feeding

Problems

8 Troubleshooting

8-4 SV60970-OG Rev. A

Multiple feeds

•The feed gap may be too tight or too loose. Adjust

the separator to the thickness of the material.

•Paper dust may be blocking the feed sensor. Clean

the sensor with compressed air.

•Paper stuck together. Separate paper before feed-

ing.

•Side guides too far from media. Set side guides to

width of media plus 1/16".

Paper Jams in Printer

•Clear jam and remove pieces remaining under

printhead.

•Check for the following:

1. Paper not loaded correctly. Set side guides to

width of media plus 1/16".

2. Separators improperly adjusted. Adjust

separators to thickness of material.

3. Media is curled or bent. Uncurl media.

4. Media is too thin. Media must be at least

0.004".

5. Dirty sensor. Clean sensor.

6. Worn separator tip. Replace separator tip.

Printer does not respond to software

•Check connection between printer and computer.

If you have a good parallel port connection, the

"on-line" LED on the printer control panel will be lit.

Feeding Problems

(continued)

Printing Problems

DA900 AddressRight™ Printer 8

8-5SV60970-OG Rev. A

8 - Troubleshooting

No print on media

•Purge ink cartridge (see Chapter 6—Maintenance).

•Clean cartridge inkjets with tissue or soft cotton

cloth and water.

•Tape on printhead or print nozzle. Remove tape.

•Cartridge not properly inserted. Remove and rein-

sert the cartridge into the cartridge holder.

•Clean sensor.

•The job has been started from the printer. Restart.

Run print job from Envelope Designer Plus.

•Bad connection.

1. If this port can communicate with printer using

another parallel cable, replace cable.

2. If the port cannot communicate using another

parallel cable, check printer.

3. If the port cannot communicate using another

parallel cable and the printer is okay, check

parallel port on the computer.

•The cartridge may be empty, faulty or dried out.

Install a new print cartridge. When storing car-

tridges outside of the printer overnight, place

them in the docking station. For prolonged stor-

age, place them in a covered Tupperware-type

container with a damp sponge or towel to maintain

humidity.

•You may have positioned your address so far left

or right that it is printing off the envelope. Adjust

the print band vertically, adjust the side guides on

the printer, or check that you have selected the

correct envelope size from the drop-down box on

the menu bar.

Printing Problems

8 Troubleshooting

8-6 SV60970-OG Rev. A

Print slanted/skewed

•Check the separator gap and adjust as required.

•Margins set to less than 1/4". Reset the margins to

1/4" or more.

•Note that the maximum allowable skew is +/-2.5°

relative to bottom edge of material. A minimal skew

is allowed.

Space between lines not uniform

•Printheads not aligned properly. Align printheads.

•You have fields which have a value in some records

and none in other records.

Blurry print

•Printhead too high. Lower printheads.

•Too much dust in printer. Clean rollers and

printheads.

•Printheads were scratched when cleaned. Replace

print cartridge. When cleaning, use proper wipe in

correct direction.

•Media is glossy, recycled, too porous or too absor-

bent. Use appropriate paper.

Print too light

•At the start of a run or if printing is paused for more

than about four minutes, the user must purge and

test until print quality is acceptable.

•Print speed set too fast. Reset to slower speed.

•Printhead clogged or dirty. Purge and clean

printheads.

•Print resolution set too low. Select higher resolu-

tion.

Poor Print Quality

Printing Problems

(continued)

DA900 AddressRight™ Printer 8

8-7SV60970-OG Rev. A

8 - Troubleshooting

•Running low on ink. Replace cartridge.

Print streaking/smearing on material

•Envelope thickness adjustment too low. Raise

printheads.

•Exit roller dirty. Clean exit roller with water.

•Printhead dirty. Clean printheads.

•Ink is not being absorbed because paper is coated

or plastic. Use fast-dry ink.

•You are printing in high resolution mode on glossy

media. Change print quality, or use W853 dryer, or

use fast-dry ink.

•High humidity is slowing down drying time. Use

fast-dry ink.

White lines/streaks in a line of print or in graphics

•Cartridge not properly inserted. Remove and rein-

sert the cartridge into the carriage holder.

•Ink cartridge nozzle crusted over. Clean with lint-

free, dampened cloth.

•Cartridge was hit, shaken or dropped. Replace

cartridge.

•Tap water was used to clean cartridge and mineral

deposits have blocked the ink chamber. Replace

the cartridge and use only distilled water to clean

printheads.

•Wrongly directed or forceful wipes have driven par-

ticles into nozzles. Replace the cartridge. Clean

printheads as directed in Chapter 6—Maintenance.

•Addresses not positioned properly; too close to

center of media.

Poor Print Quality

(continued)

8 Troubleshooting

8-8 SV60970-OG Rev. A

•Chosen envelope size is too small. Select correct

envelope size from drop-down box on menu bar.

•If your graphic has a white line through it, the

printheads may need to be banded together.

Prints garbage

•Poor cable connections. Check parallel cable.

Make sure cable is connected securely at both

ends. Does cable exceed maximum 6' length? Re-

place cable with a good cable.

•Interface problem. Check printer setup at com-

puter.

•Ink supply low. Replace cartridge.

•Turn the printer off and on. Restart job.

No barcode

•Wrong font selected. Choose USPS barcode font.

•No ZIP Code. Check ZIP Code.

•Barcode not enabled. Enable bar code.

Not all addresses on the list have printed

•You have selected only some addresses to print.

Select Print from the File menu and select All Ad-

dresses.

•You have added or removed records from a mail

list and then printed without first exiting the appli-

cation used to modify the list. Correct by reattach-

ing the layout to the modified list.

Extra lines on media, losing data

•Buffer overflow. Check the data in your database.

Close the print job screen. Power down printer for

a few seconds, then restart print job.

Prints wrong/

incomplete

information

Poor Print Quality

(continued)

DA900 AddressRight™ Printer 8

8-9SV60970-OG Rev. A

8 - Troubleshooting

The colors on the envelope are not the colors you want

•You have assigned the wrong colors to the

printheads. Return to Print Head Properties

screens and recheck the assignment of colors to

heads.

•Check that the physical location of the printheads

in their mounting brackets matches the template

setup.

Addresses nearly off media

•Chosen envelope size is too small. Select correct

envelope size from drop-down box on menu bar.

Address too high or too low

•Check image on layout screen. You may have input

the wrong positioning.

•Adjust side guides or printheads on their mounting

brackets to set how far from the bottom edge of a

piece the fields are printed.

•Center media in input area. (Use "0" reference on

ruler.)

Address prints upside down on media

•Stock direction set wrong. Change from Forward

to Reverse or Reverse to Forward where you want

to insert the field.

Prints wrong/

incomplete

information

(continued)

8 Troubleshooting

8-10 SV60970-OG Rev. A

Out of Paper

The paper sensor did not detect paper within one second

of starting the feeder. Check if input bin is empty. Refill

paper.

OR

Dirty sensor not seeing media. Clean sensor.

OR

Jam blocking path. Clear jam.

OR

Separator out of adjustment. Adjust separator.

Paper Jam

Remove jam and feed media again.

Printer Errors

9

Supplies and

Options

Supplies and Accessories .................... 9-2

How to Order ......................................... 9-3

Options .................................................. 9-3

9 Supplies and Options

9-2 SV60970-OG Rev. A

Supplies and

Accessories Supply Order Number

Ink Cartridge, Black 660-1

Ink Cartridge, Fast Drying Black 660-6

Ink Cartridge, Black Bulk Ink Kit 635-4

Ink Cartridge, Blue 635-1

Ink Cartridge, Red 635-3

Ink Cartridge, Fast Drying Black, 6 pack 674-5

Ink Cartridge, Black 6 pack 674-4

Separator Tips Kit 633-8

Feed Rollers Kit 633-0

Cleaning Kit 902-1

The following table summarizes available ink types to help

you choose the right ink for your application.

Regular Ink Fast Dry Ink

Cost Lower Higher

Media Type Absorbent Glossy

Stacking Conveyer Bin

Print Quality Best Good

IMPORTANT: Do not use the alcohol

contained in Cleaning Kit 902-1 on

printer rollers as it may damage them.

DA900 AddressRight™ Printer 9

9 - Supplies/Options

9-3

SV60970-OG Rev. A

How to Order

Options Pitney Bowes offers an optional power stacker used to

stack output from your printer.

Ordering Online

To order supplies, access www.pitneybowes.com/supplies

You'll find a complete, easy-to-navigate online store that

offers a wide assortment of Pitney Bowes supplies at

attractive prices. Be sure to take advantage of special

quantity pricing and online discounts.

Ordering by Phone

Call 1-800-243-7824. Our representatives will be happy to

answer your questions and take your order.

Requesting a PB Supply Catalog

Call the number above or e-mail us at supplies@pb.com.

9 Supplies and Options

9-4 SV60970-OG Rev. A

Notes

Appendix A

Glossary

A

Appendix A—Glossary

A-2 SV60970-OG Rev. A

[+] key on the printer control panel which advances one menu item when in Setup

and Service modes.

[-] key on the printer control panel which backs up one menu item when in Setup

and Service modes.

2 of 5 Barcode — a barcode describing a series of digits (0-9) in which each digit is

represented by five elements. An element is either a space or a bar, two of which are

thick. This is a non-USPS barcode for special applications not related to mailing,

such as parcel tracking, inventory management, etc.

128 Barcode — a barcode used when label length is a consideration because it is

very compact and results in a dense symbol. This is a non-USPS barcode for special

applications not related to mailing, such as parcel tracking, inventory management, etc.

Accessories — a tab on the Property Sheet (File/Printer Setup) which allows you set

package, tray and feeder breaks.

Alignment Tool - a moveable, vertical line used to align the left edge of fields on the

template in Envelope Designer Plus. This line initially appears to the immediate right

of the template.

Align Heads — a tab on the Property Sheet (File/Printer Setup) which allows you

realign the software printhead settings if they do not accurately reflect the position

as shown on the Head Info tab.

Belt Speed — the actual speed at which the printer transports your media. Note

that the resolution available is dependent on the belt speed you have set. The slower

the belt speed, the better the resolution.

Auto-Detection — a software feature that analyzes the first record to determine the

number of lines per record if you enter "0" in the "lines per record" box in the

Database Attributes box.

Barcodes - a way of encoding numbers and letters into an ID by using a

combination of bars and spaces of varying widths. The barcode is read by a scanner

attached to a computer to look up all specific information associated with that ID. In

the case of postal barcodes, specifications are issued by the USPS regarding the

location of the barcode on the printed piece. These specifications should be

consulted to ensure compliance with postal regulations.

-2

A

A-3

Appendix A

DA900 AddressRight™ Printer

SV60970-OG Rev. A

Belt Speed — the speed at which the printer moves the media past the printhead area.

Bitmap — a graphical object made up of a series of dots, some of which are black

(or another color), some a contrasting color, which make up the art.

Bitmap Editor — allows you to launch a bitmap editor program from within

Envelope Designer Plus to edit bitmap art. Select Tools/Bitmap Editor. NOTE: A

bitmap editor program must be associated with this file format on your PC for this to

work. Typically, Microsoft Paint will be assigned as the default bitmap editor.

Blotter — an area near the bottom right corner of the piece outline onto which all

new fields are dropped. You can move them from there to a spot on one of the print

heads by clicking and holding the mouse button down and dragging.

Control Panel — the panel on the front of the printer with an LCD display, control

buttons, and the media thickness knob.

.CSV file - Comma Separated Variable, a type of database with variable length

fields. This type of variable is usually associated with spreadsheet applications.

DBase II, IV, V — a type of database associated with Microsoft FoxPro.

Database — a list of records of identical structure (although the content of each

record varies). Each record contains one or more pre-defined fields.

Database Mode — the mode which displays the database addresses that will print

with the template displayed.

Database Step Direction — a menu choice from Edit which allows you to change

the direction in which the database is printed.

Delimiter — a symbol used to separate database fields (delimiters can be tabs,

spaces, commas, quotation marks, or carriage returns).

Design Mode — the mode which displays the fields that you have selected for the

template addresses.

Destination Address — a menu selection which brings you to the destination

address text block editor to choose information to be printed in the destination

address on your media and information to be taken from the database field, if any.

A

Appendix A—Glossary

A-4 SV60970-OG Rev. A

DPI — Dots Per Inch. A measurement of print resolution. The higher the number, the

better the print quality.

Driver — the software driver for the printer.

Enter Key — the key on the printer control panel which engages the feeder.

Envelope Designer™ Plus - the software you use to design an envelope template,

attach a mailing list, and print.

Envelope Size Window — a screen used to set the exact size of the piece being

printed so that it appears correctly in the layout screen.

Error — a light on the printer which indicates a problem such as a jam or no media

loaded.

Feed Deck — the center plate on which media to be fed into printer is placed.

Feeder — the area of the printer where the media enters.

Feed Ramp — the sliding support which tilts the mail on the feed deck.

Feed Rollers — the rollers in the feeder section of the printer which push the paper

through the feeder. You can order a kit to replace the rollers when they wear.

Feed Roller Access Plate — the plate in the feed deck which must be removed in

order to change the feed rollers.

Field Type — a printable address, barcode or logo.

Files of Type — a drop-down menu listing all the database files you have added to

the database folder.

Fixed Text — text which you can place on the media, but that is not dependent on

the records in the database.

Graphic Block Properties — (Edit /Add Graphic) a window which allows you to

select and enable logos or other art.

A

A-5

Appendix A

DA900 AddressRight™ Printer

SV60970-OG Rev. A

Head Dividers — in the View Menu, toggles on and off the grey lines used to mark

the boundary of a print head area.

Head Info — a tab and screen on the Property Sheet (File/Printer Setup) which lists

printhead details.

Human Readable — the alphanumeric portion of a barcode that does not require

use of a decoding device for a human to interpret.

Image Area — the printable area of the envelope: 3 inches x 17 inches.

Indent Tiles — the printhead indent tiles at the right of the template show the

printheads being used for each text block and are numbered blue to indicate

reverse direction or red for forward direction.

Indexing — a process of storing how many lines or fields are in each record when

accessing a .txt or .csv database. The indexing process is done only once for each

database when Envelope Designer Plus first accesses a database.

Ink Cartridges — a consumable supply item which provides the ink for printing.

You install them in the inkjet cartridge holders.

Job — part of or all of a database that will be printed. It specifies the name of the

database, which records are to be printed, and which label format will be used.

Jobs Folder — a folder which shows information about the job such as total

number of records, template used to layout the job, resolution, and last record

processed. Job files have a .AJPJT extension and are stored in the Projects folder.

Layout Screen — the desktop area on which the fields and printheads are arranged

in Envelope Designer Plus.

Locking Knob — the four knobs which loosed then tighten the printhead cartridge

holders into position.

Logo — a symbol used to represent a company, department, institution, etc.. The

printer software can add up to eight different bitmap logos or graphics to the printed

piece.

A

Appendix A—Glossary

A-6 SV60970-OG Rev. A

Logo Folder — a folder used to store any logos and graphics in Windows.

Media — envelopes, flats, postcards, catalog envelopes, tri-folds, etc., which are

being fed into the printer. See Chapter 2, Specifications, for material sizes.

Media Sensor — a sensor that identifies the leading edge of the media and

communicates this to the software. It is located behind the front feed plate just

before the printhead carriage.

Media Thickness Adjustment — a knob on the printer control panel that adjusts

for media thickness; counterclockwise for thin media, clockwise for thick media.

Menu — a key on the printer control panel which displays the current state of

operation. You also hold this key down to access setup mode.

Online — a light on the printer control panel indicating that the motor of the printer

is running and is ready to feed mailing pieces.

Paper Support — a guide which moves forward and backward to support the

media at the correct angle for feeding.

Parallel Port — a port on the rear of the printer where the cable to your computer is

connected.

Pause Job Button — a button that, when pressed, stops the printer and ends the

transmission of data to it.

Planet Barcode — a machine-readable barcode that is used in addition to the

USPS Postnet barcode when you want to track the progress of outgoing mail and/or

incoming business reply mail as it is being processed by the USPS.

Postnet USPS Barcode — the machine-readable USPS barcode used to receive

postal discounts when sending mail domestically. There are Postnet codes for

addresses with a Zip Code®, a Zip+4® and Zip+4+2®.

Power Cord Receptacle — an outlet for the printer power cable.

Power Switch — a switch on the right side of the printer which turns the printer ON

and OFF.

A

A-7

Appendix A

DA900 AddressRight™ Printer

SV60970-OG Rev. A

Printer Setup — (in the File menu) opens the Property Sheet which allows you to

set and view details on print head information, set tray and package breaks and

other functions that are available in Envelope Designer Plus.

Printing Bands — a menu item under Tools which allows you to group printheads

together in Envelope Designer Plus as they are on the printer. Printing bands also

allow graphics that are larger than a single printhead area to be printed across

several printhead areas.

Printheads — the part of the print cartridge which prints on your media. The DA900

has six printheads.

Print Order — the order in which records will be printed. You can print the lowest

numbered records first or the highest first. (See Database Direction.)

Print Speed — the speed at which the media is printed.

Project Folder — a folder which stores all the information necessary for the

software to format and run the job.

Property Sheet — a screen selected under File/Printer Setup which allows you to

set and view details on printhead information, set tray and package breaks and

other functions that are available in Envelope Designer Plus.

Properties — a tab on the Property Sheet (File/Printer Setup) which allows you to

enable or cache pre-rendered fonts.

Purge — a printer menu option that cleans the inkjets.

Record — a unique set of data in the database subdivided into fields. For example,

an individual's name and address would be a record, while the name, first line of

address or postal code would be examples of fields.

Record Size — the number of lines of data in a record, including blank lines used to

delineate the end of a record.

Reset — a key on the printer control panel which clears the printer's memory.

A

Appendix A—Glossary

A-8 SV60970-OG Rev. A

Resolution — the quality of the image, measured by number of ink drops per inch

(dpi). Note that the resolution available is dependent on the belt speed you have set.

The slower the belt speed, the better the resolution.

Return Address — a menu selection which brings you to the return address text

block editor to choose information to be printed in the return address on your

media.

Return/Form Feed Delimited Files — types of files generally stored as .txt files,

delimited by the return character with the end of record a form feed symbol,

formerly used on adhesive label printers.

Run Indicator — a line indicating that printing is in progress.

Save Template As... — a function (in the File Menu) which saves an untitled

template file (an .ajpjt file) as a copy of the file being worked on under a different file

name.

Segmented Rollers — replaceable rollers which feed the media into the print area.

Separators — part of the printer which separates the media as they are printed.

Separator Gap — the adjustable gap between the separators and the feed deck.

Separator Locking Lever — a lever on the left side of the feeder used to lock the

separators in place.

Separator Tips — user-replaceable tips which help separate the media when

feeding.

Side Guides — guides which move in and out to secure media feed position.

Stock Direction — the direction that pieces can be printed; either forward or

reverse. In forward direction, the left edge of the piece goes under the printheads

first. In reverse direction, the right edge of the piece goes under the printheads first.

Template — a screen representation of what a mailpiece or packaging piece will

look like when it is printed. It specifies which heads will be used, the printing

direction, and the location and content of the addressing or barcode information.

A

A-9

Appendix A

DA900 AddressRight™ Printer

SV60970-OG Rev. A

Test Print — a key on the printer control panel used to place the printer in test

mode. This enables you to test the printer without the software. Also, a light on the

printer which indicates that it is powered up and initialized.

Text Block Properties — a display which allows you to enable text blocks and to

set font, type size and type style.

Text Fields — (Edit /Destination Address or Return Address) a series of lines on

which you can position several fields from the database as well as fixed text and

other values.

Text Field Buttons — buttons on the Envelope Designer Plus tool bar which allow

you to add return, destination, and fixed text blocks to the template.

Text Block Editor — allows you to specify where fields in the database will appear

on the template. When the job is printed, Envelope Designer Plus replaces the field

name with the corresponding text or value in the database record.

Tilde — (~) a symbol used to mark the beginning and the end of a field.

Tray and Package Breaks — properties which allow you to stop the printer in order

to separate media according to USPS regulations.

USPS — United States Postal Service.

USPS Postnet Bar Code — a machine-readable barcode employed by the USPS

for the sorting and directing of mail. There are Postnet codes for addresses with a

Zip Code®, a Zip+4® and Zip+4+2®.

USPS Postnet Bar Code icon — (on the Tool Bar) adds USPS Postnet Bar Code to

media.

A

Appendix A—Glossary

A-10 SV60970-OG Rev. A

Appendix B

Application Notes

Fixed Head Versus Shuttle-Head

Printers ............................................ B-2

Printheads and Bands .......................... B-2

Color ...................................................... B-4

Unprintable Areas ................................. B-4

Dual Purpose Ruler ............................... B-5

Other Printer Characteristics................ B-5

Compatibility Issues .............................. B-6

B

Appendix B—Application Notes

B-2 SV60970-OG Rev. A

-2

Fixed-head printers differ from shuttle-head printers

in a few very important ways. The DA900 is a fixed-

head printer with six print heads that operate on four

bands. Each print head is able to print 1/2 inch of

your layout. Therefore, the DA900 is able to print a

total of three inches of text and/or graphics.

This differs from shuttle-head printers, which are able

to print your entire envelope layout. The trade-off in

print area is improved speed. By fixing the location of

the print heads, printing can occur at a high speed as

media is moved under the heads.

Designing an envelope layout for the DA900 also im-

poses different requirements than those associated

with a typical shuttle-head printer. With the three-

inch printable area spread across six heads, it is criti-

cal that you think about what information must be

placed where on the mailpiece. In this regard, Enve-

lope Designer™ Plus, which is furnished with the

printer, is an excellent tool that can help you layout

the mailpiece within the limitations imposed by a

fixed-head printer.

By default, heads 4 and 5 are permanently attached

to each another, as are heads 2 and 3. Heads 1 and 6

are independent, with independent bands. Thus, the

six heads print the information contained in four

“bands”. In this configuration, the DA900 has two 1-

inch bands, and two 1/2 inch bands.

The envelope layout editor in Envelope Designer™

Plus attempts to duplicate the physical layout and

limitations of the DA900 printer. For example, while

you may overlay bands 1 and 2 (since they are on

separate rails on the printers), you cannot overlay or

place band 1 “under” band 4—since heads 1 and 6

are on the same rail.

Fixed-Head Versus

Shuttle Head

Printers

Printheads and

Bands

B

B-3

Appendix B

DA900 AddressRight™ Printer

SV60970-OG Rev. A

Appendix B Appendix B

The concept of bands is important when designing and

laying out your envelope, since certain rules apply to

what you can and cannot do within a band. Only items

that are within a band are printed. Text or graphics

that fall outside of a band are not printed.

It is possible to “gang” head 6 to heads 4-5, and gang

head 1 to head 2-3, resulting in two 1.5-inch bands.

This is useful should you need the extra inch for a large

Printheads and

Bands (continued)

A typical envelope layout as it appears in Envelope Designer Plus. It shows the location of

printheads 1 through 6 on the right side. The six printhead bands are shown as clear ar-

eas; non-printing areas are crosshatched. In the example above, the destination address

is printed by printheads 2 and 3 and the message line by printhead 1. You can physically

position the printheads by relating the bands to the ruler on the left.

B

Appendix B—Application Notes

B-4 SV60970-OG Rev. A

graphic or text message. Be aware that dragging

bands on the envelope layout and placing them next

to each other does not result in larger print areas. You

must enter the Fixed Head tab and select Attach to

expand the printable area.

While color is supported in the DA900, note that its

use is different than with other Pitney Bowes

AddressRight shuttle-head printers. The DA900 em-

ploys “spot color,” meaning that each of the six print

heads uses a single-color ink cartridge. Thus, if a red

ink cartridge is placed in head 1, everything in that

band will print in red.

By overlaying bands 1 and 2 (head 6 with heads 5-4)

or band 3 with 4 (heads 3-2 with head 1), you can de-

sign a layout with up to two colors on a single line of

text. For example, by placing the first half of a text

message on head 6 with a red ink cartridge, and the

second half on head 5 with a blue ink cartridge, you

can set up your layout such that the text message has

the first part of the text in red and the rest in blue.

Graphics, however, will always be of one color.

One important physical limitation that is not repre-

sented in Envelope Designer™ Plus is the unprintable

area that exists when you try to place heads 1 and 6

next to each other.

If you place heads 1 and 6 next to each other on the

printer, there will be approximately 1.7 inches of un-

printable space between them due to the ink storage

portion of each ink cartridge. Thus, while it may ap-

pear in your Envelope Designer layout that you can

place these two bands next to each other, you must

remember that it may not physically possible to set the

bands in these positions. The same limitation applies

to heads 5-4 and 3-2.

Unprintable Areas

Color

Printheads and

Bands (continued)

B

B-5

Appendix B

DA900 AddressRight™ Printer

SV60970-OG Rev. A

Appendix B Appendix B

Dual Purpose

Ruler

Another difference between a fixed-head printer and

shuttle-head printer is the use of the ruler. In a shuttle-

head printer, the left ruler is zeroed at the upper left

corner of the envelope. In the fixed-head printer, this

ruler is zeroed in the middle of your envelope. Envelope

Designer Plus reflects this approach.

Envelope Designer's ruler displays the true size of your

envelope in inches or millimeters. With the scale set to

inches, the left ruler also provides you with an indica-

tion of where to position the heads on the DA900.

There is a corresponding ruler on the DA900, with zero

in the middle of the printer. Use the left ruler in Enve-

lope Designer Plus—using the inch (not millimeter)

scale—to determine where to set your print heads.

It is important to be aware of other DA900-unique char-

acteristics:

•The printer does not support rotation of text and

graphics.

•Text that overflows a printable area will not be

printed. The warning message, “Items outside

printable area” appears. When a block of text is

completely on a non-printable area, the text is

grayed out.

•If a graphic is larger than the size of the band into

which it is placed, the graphic will be automatically

resized to fit within the band. The part of the

graphic that falls outside the printable area will be

clipped.

•Envelope designs created in Envelope Designer Pro

are automatically converted to Envelope Designer

Plus.

Other Printer

Characteristics

B

Appendix B—Application Notes

B-6 SV60970-OG Rev. A

Compatibility

Issues

The DA900 will work with most text editors, word pro-

cessing and mail list programs. We do not however,

recommend using Windows Notepad.

Index

Index

I-2 SV60970-OG Rev. A

Symbols

+ Key 3-4

- Key 3-4

A

Address

prints high or low 8-9

prints off media 8-9

prints upside down 8-9

Addresses

some do not print 8-8

Adjustment

Media Thickness (Separator) 3-4

Adjustments

feed ramp 5-6

media thickness 5-7

printhead position 5-8

separator gap 5-2

side guides 5-5

upper exit rollers 5-9

Advanced setup options 6-5

B

Bands

printhead, alignment of B-2

Barcode does not print 8-8

Belt speed

setting the 6-8

Benefits of 1-2

Blurry print 8-6

Bulk ink cartridges

switching from standard cartridges 7-5

C

Cartridges, inkjet

loading for the first time 7-3

replacement 7-2

Cleaning 7-2

solvents 7-2

Cleaning kit

ordering 9-3

Clipping

warning against 2-2

Color

use of B-4

Colors print incorrectly

(wrong colors print) 8-9

Compatibility issues B-6

Computer

requirements 2-5

Contents of printer carton 4-2

Control language 2-4

Control panel 3-3, 3-4

D

DEC computer

special parallel port settings for 4-9

Dimensions, equipment 2-4

Display, operator 2-4

Duty cycle 2-4

E

Electrical specifications 2-4

Enter key 3-4

Envelope

Fanning 5-6

Envelope Designer Plus

sample layout B-3

Environmental requirements 2-4, 2-6

Extra lines print 8-8

F

Features 1-2

Feed

gap incorrect 8-3

rollers dirty 8-3

sensor dirty 8-3

Feed delay

setting the 6-9

Feed Ramp 3-2, 3-3

Feed ramp

adjustment 5-6

Feed rollers

ordering replacement 9-3

replacing 7-10

Feeding problems 8-3, 8-4

Fixed-Head printers

application notes B-2

1

Index

DA900 AddressRight™ Printer

I-3SV60970-OG Rev. A

G

Ganging printheads B-3

Garbage prints 8-8

H

Hard drive

space required 2-5

Help, calling for 8-2

I

Ink

ordering 9-3

types available 9-3

Ink cartridge

ordering replacements 9-3

Ink cartridges

bulk

installing 4-6

Installing 4-4, 4-5

safety 4-5

storing 4-5

"Ink Left" feature

setting the 7-3

Installation

bulk ink cartridge 4-6

computer connections 4-8

ink cartridges 4-4

power connection 4-9

side guides 4-4

Intermittent feeds 8-3

Inverted printing 6-10

K

Key

Enter 3-4

Minus 3-4

Test Print 3-4

L

Landscape mode

selecting 6-5

Language

selecting (for print driver) 6-11

Light print 8-6

Location, choosing a 4-2

M

Maintenance

cartridge, inkjet, replacement 7-2

cleaning 7-2

feed rollers, replacing 7-10

"Ink Left" feature, setting the 7-3

media sensor, cleaning 7-7

printhead nozzles, purging 7-6

printheads, cleaning the 7-6

separator tips, replacing 7-8

Media

fanning 5-6

out of specification 8-3

thickness adjustment 5-6, 5-7

thickness knob

location of 5-7

Media sensor

cleaning 7-7

Media Thickness Adjustment 3-4

Menu 3-4

Main 3-4

Setup 3-4

Messages 3-5

Printer Control Panel 3-5

Multiple feeds 8-4

N

No barcode prints 8-8

No print on media 8-5

Noise level 2-4

O

On Line Button 3-4

On/Off switch 3-3

Online

ordering of supplies 9-3

Operating conditions, environmental 2-4

Operating systems supported 2-5

Operator display 2-4

Options

ordering 9-3

Options, available 2-5

Options for your printer 9-3

Ordering supplies and accessories 9-3

Out of paper

error 8-10

Output area 3-3

Index

I-4 SV60970-OG Rev. A

P

Paper jams 8-4

Paper size

selecting 6-6

Paper Thickness Adjustment 3-4

Parallel port 2-5

Phone support 8-2

Poor print quality 8-6, 8-7, 8-8

Portrait mode

selecting 6-5

Power

connection 4-9

turning on 4-9

Power panel 3-3

Power problems 8-3

Print

blurry 8-6

Colors 1-2

slanted/skewed 8-6

streaking/smearing 8-7

too light 8-6

Print driver

accessing the 6-3

feed delay 6-9

inverted printing 6-10

language selection 6-11

making DA900 the default 6-2

paper size selection 6-6

print quality settings 6-8

printhead position

fine adjustment 6-7

Print quality

settings for 6-8

Printer

characteristics B-5

errors 8-10

fails to respond to software 8-4

preferences 6-5

properties window 6-4

Printer Components, Location of 3-2, 3-3

Feed Ramp 3-2

Input Area 3-2, 3-3

Interface Panel 3-2, 3-3

Separators 3-2, 3-3

Side Guides 3-2

Printer Control Panel Messages 3-5

Printhead

bands B-2

cleaning 7-6

color cartridges 5-8

ganging B-3

head info 5-8

locking knobs 5-8

lowering 5-6

nozzles, purging 7-6

position 6-7

position adjustment 5-8

sliding 5-9

Printing problems 8-4, 8-5

Prints

garbage 8-8

wrong/incomplete information 8-9

R

Reset 3-4

Ruler 5-4

Ruler, dual purpose B-5

S

Safety Notes 1-4, 1-5

Separator 5-4

locking lever 5-4

Separator tips

ordering 9-3

replacing 7-8

Side guides 8-3

adjustment 5-5

installing the 4-4

Space between lines not uniform 8-6

Specifications

computer requirements 2-5

electrical 2-4

environmental requirements 2-4, 2-6

media size 2-2

media types 2-2

performance 2-4

printer output 2-3

Spot color B-4

Stapling

warning against 2-2

Static electricity 8-3

Supplies

ordering 9-3

ordering by phone 9-3

1

Index

DA900 AddressRight™ Printer

I-5SV60970-OG Rev. A

Supplies and accessories 9-2

Supply catalog

requesting a 9-3

T

Technical support phone number

1-800-537-2488 8-2

Test page

printing a 6-4

Test Print 3-4

Test Print Key 3-4

Throughput, average 2-4

Transport Door 3-3

Troubleshooting

address

prints high or low 8-9

prints off media 8-9

prints upside down 8-9

blurry print 8-6

extra lines print 8-8

feeding problems 8-3

intermittent feeds 8-3

multiple feeds 8-4

no barcode 8-8

no print on media 8-5

paper jams 8-4

poor print quality 8-6, 8-7, 8-8

power problems 8-3

print slanted/skewed 8-6

print streaking/smearing 8-7

print too light 8-6

printing problems 8-4, 8-5

prints garbage 8-8

some addresses do not print 8-8

space between lines not uniform 8-6

static electricity 8-3

white lines/streaks in print 8-7

wrong colors print 8-9

wrong/incomplete information prints 8-8

U

Unprintable areas B-4

Upper exit rollers

adjustment 5-9

URL

for Pitney Bowes 8-2

W

W980 Stacker 2-5

Weight 2-4

White lines/streaks in print 8-7

World Wide Web

Pitney Bowes URL 8-2

Wrong/incomplete information prints 8-8

PB Form SV60970-OG Rev. A 9/02 © 2002 Pitney Bowes Inc. All rights reserved. Printed in USA.

One Elmcroft Road

Stamford, Connecticut 06926-0700

www.pitneybowes.com

*SV60970-OGRevA*

Printed on recycled paper