Plantronics Cs70 Series Users Manual

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5 Easy Steps

The fastest way to setup your

CS70 Headset System

CS70 Series Setup Guide

Base Power

Adaptor

CS70

Headset Base

CS70 Headset

with Ear Tip

HL10

Automatic

Handset Lifter*

*Not included in all congurations

2Plantronics CS70 Setup Guide

Headset

Headset Base with Pre-

installed Phone Cable

Ear Tips

Base Power Adapter

Setup Guide

HL10 Automatic

Handset Lifter

HL10

User Guide

CS70 PaCkage ContentS

CS70 With Handset Lifter* Adds:

HL10 Additional Parts Kit (if needed)

Extender

Arm

Ringer

Microphone

Adapter for

Nortel i2004

Phones

Please refer to the separate Safety Instructions sheet for important product safety

information prior to installation or use of the product.

*Automatic Handset Lifter is bundled with certain CS70 congurations and also available separately.

3

Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538

InStall ear tIP & adjuSt fIt

S T E P

Fit the Headset

Slide the headset over and behind your ear, then press gently toward your ear. Rotate the

microphone boom until it is pointed toward your mouth. If the ear tip is uncomfortable,

install a dierent ear tip. See below.

To Convert for Wearing on Left Ear

A. Rotate microphone

boom up

B. Turn microphone

boom around

C. Rotate microphone

boom down

1

For your safety and comfort, the ear tip should never be inserted into the ear canal.

Choose the style and size of Ear

Tip that ts most comfortably.

Align Ear Tip tabs with notches

in headset.

Push in rmly and

twist counter

clockwise.

To Install a Dierent Ear Tip

Remove the pre-installed ear tip by

pushing in and turning the ear tip

clockwise, then pull rmly.

To view an interactive set-up guide online, visit www.plantronics.com/cs70setup and click on Adjusting Fit.

4Plantronics CS70 Setup Guide

S T E P

2ConneCt BaSe to deSk Phone

Use Conguration A if:

You will use the Automatic Handset Lifter

or…

Your phone has NO built-in headset functionality (no Headset button).

Conguration A

2. Plug the short black Phone Cable that

is pre-installed on the Headset Base into

the now-open handset port [A] on the

desk phone.

1. Unplug the handset coil

cord from the desk phone

handset port [A], then plug it

into the green labeled handset

port [B] on the Headset Base.

A

A

Handset

Coil Cord Handset

Headset Base

(bottom view)

B

5

Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538

Use Conguration B if:

You will NOT use the Automatic Handset Lifter

and…

Your phone has built-in headset functionality (a Headset button).

1. Plug the short BLACK Phone

Cable that is pre-installed on

the Headset Base into the Heaset

port [C] on the desk phone.

Conrm there is

a “HEADSET” button

on your phone

Conguration B

HANDSET port or HEADSET port?

You should only use the headset port if you will not be using the Automatic Handset

Lifter and you have a pre-programmed Headset button on your phone.

In this conguration you must press both the Headset button on your phone

and the Call Control Button on the headset to answer/end calls.

C

Headset Base

(bottom view)

6Plantronics CS70 Setup Guide

ConneCt Power and Charge headSet

3

S T E P

1. Plug the Base Power Adapter into a wall outlet, then plug the power cord into the yellow

labeled connector on the bottom of the Headset Base. The red Power light on the left

front of the Headset Base will turn on. (See illustration at bottom of page.)

Power

(red)

Charge

Status

(amber)

IMPORTANT! Make sure the headset

is facing correctly (as shown at left)

when inserted into the charging cradle.

Insert into yellow labeled power

connection on Headset Base as

shown to charge.

Headset Base

(bottom view)

Base

Power

Adapter

A. Connect Headset Base to power outlet

1. Gently push the headset into the charging cradle as shown below. The amber Charge

Status light on the base will ash to indicate the headset battery is charging. A solid

light indicates full charge. A full charge will take approximately 3 hours.

B. Charge the Headset for at least 20 Minutes before using

7

Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538

InStall automatIC handSet lIfter

Why use a handset lifter? The lifter greatly simplies using

a headset with your desk phone. It lets you answer and

end calls without being near your phone.

4

S T E P

firmly press Lifter power

cord into red labeled port

on Headset Base.

Automatic Handset Lifter

Headset Base

(bottom view)

The HL10 Automatic Handset lifter is included with certain CS70 congurations and is

also available separately.

If you do not have the Lifter, skip to step 5.

1. Verify that the base-to-desk Phone Cable is connected to the handset port of the desk

phone, and not the headset port (Refer to Step 2, Conguration A).

2. firmly press the Handset Lifter power cord into the red labeled port to ensure a

complete connection.

A. Connect Handset Lifter power cord to Headset Base

8Plantronics CS70 Setup Guide

Press Call

Control Button

4. Press the Call Control Button on the headset.

This will activate the Handset Lifter and lift the

handset from the phone.

If you hear a dial tone, the lifter height is set

correctly and needs no adjustment.

Please continue with the next section “Mount the

Lifter in Permanent Position”.

5. If you do not hear a dial tone, the Lifter may not

be raising the handset high enough OR the

Conguration Dial may need adjusting. Continue to

step 6.

Handset Lifter Arm

Lifter viewed

from back

2. While wearing your headset, slide the Handset Lifter Arm under the handset until the

lifter base touches the side of the phone.

3. Slide the Lifter up to where it nearly touches the handset earpiece.

Start with Lifter

Height Switch in

lowest position

Slide Lifter under

handset, then up

toward the ear piece

1. Set the Lifter Height Switch to the lowest setting.

B. Determine Lifter position and height setting

9

Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538

Peel back

mounting tape

protective strips

(3 places)

6. Check the Lifter height adjustment by moving the Lifter Height Switch to a higher position.

Repeat steps 2. through 4. as necessary.

If you hear a dial tone, the lifter height is now set correctly. Please continue with the next

section “Mount the Lifter in Permanent Position”.

7. If you still cannot hear a dial tone,

you will need to change the setting

on the Conguration Dial.

Using a coin or paperclip,

turn the Conguration Dial to

a dierent setting until you hear a

dial tone. Multiple settings might work

with your phone; however, only one is the

optimal position. If you still cannot hear a dial

tone, please call Technical Support

at 800-544-4660 Extension 5538.

To view an interactive set-up guide online, visit www.plantronics.com/cs70setup

and click on Compatibility.

1. Remove the protective strips from the three mounting tapes on the underside of the Lifter.

2. gently place the Lifter on the desk phone in the optimum position as determined above.

Test the Lifter to verify positioning by pressing the Call Control Button on your headset to

activate the Lifter and listen for a dial tone.

3. Press firmly to adhere the Lifter to the desk phone.

C. Mount the Lifter in permanent position

Conguration

Dial

Position Indicator

If your handset falls o the phone base or

does not return to its cradle when lowered,

you will need to attach the Extender Arm to

the Lifter as described in the HL10 Additional

Parts Kit.

Use the Extender Arm to Stabilize

Handset (if needed)

10 Plantronics CS70 Setup Guide

make a teSt Call to ConfIgure

and oPtImIze your SyStem.

5

S T E P

To get the best sound quality for both you and your

listeners You MUST congure and optimize your

system!

Automated Sound Test

866-210-2157

For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause

hearing loss. Always listen at moderate levels. For more information on headsets and hearing

visit: www.plantronics.com/healthandsafety

1. If your desk phone has a volume control, set it to mid-range.

2. If you have installed the Automatic Handset Lifter, press the Call Control Button on

your headset.

If you have not installed the Automatic Handset Lifter, press the Call Control Button

then lift the handset from its cradle (or press the HEADSET button on your telephone,

if it has one).

3. Verify that you hear a dial tone. If so, continue with step 4.

if you do not Hear a dial tone: Use a coin or paperclip to turn the Conguration Dial

to a dierent setting until you hear a dial tone.

If you still do not hear a dial tone at any of the four positions, review Setup Guide

Steps 1–4 to verify completion.

4. Make the test call (TOLL FREE). It’s the quickest way to test and optimize

your system.

A. Make the test call

Press Call

Control Button

11

Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538

Once you have dialed the Automated Sound Test, follow the prompts to nd the setting

that gives you the clearest sound. Use a coin or large paperclip to turn the Conguration Dial.

B. Set the Conguration Dial

Listening Volume Switch

Position 1 = Loudest

Position 4 = Softest

While listening to the Automated Sound Test, adjust the listening volume by using the

Listening Volume Switch on the back of the Base.

C. Set Listening Volume

Speaking Volume Switch

Position A = Softest

Position D = Loudest

While listening to the Automated Sound Test, set the Speaking Volume Switch to the best

setting for the listener (a paper clip or pen tip can help). Too high a setting can produce an

uncomfortable echo for you and distorted sound for your listeners. You will be able to make

minor adjustments to speaking volume while on a call using the Speaking Volume Control

on the back of the base.

D. Set Speaking Volume

Conguration Dial

Position Indicator

You have successfully setup your CS70 Series Headset System.

To begin using your Headset System or help with service, support, or warranty

information, please continue with the next several pages.

Congratulations!

Multiple settings might work with your phone; however, only one is the optimal position.

12 Plantronics CS70 Setup Guide

Press the Listening Volume Down [–] button for 3 seconds (long press). You will hear

three rapid tones. These tones will be repeated every 30 seconds while mute is

engaged. The green Talk Indicator Light on the base will ash.

TO UNMUTE, long press the Listening Volume Down [–] button again for

3 seconds. You will hear three rapid tones and the Talk Indicator Light

on the base will return to solid green.

To Mute a Call

If the headset battery is charged and the base is connected to power, the headset is

automatically on. The CS70 does not have an on/off button

uSIng your CS70 headSet SyStem

To Place, Answer, or End Calls

Listening Volume

and Mute Button

Call Control

Button

Talk

Indicator

Light

Talk Indicator

Light on Headset

Base (green)

Powering up the Headset

Desk phone

Conguration

ALL phones with

Handset Lifter

Phones without Headset

button and NO handset

lifter

Phones with Headset button

and no handset lifter

To place a call 1. Press Call Control Button

2. Dial number

1. Press Call Control Button

2. Remove handset from cradle

3. Dial number

1. Press Call Control Button

2. Press Headset button on phone

3. Dial number

To answer a call 1. Press Call Control Button 1. Press Call Control Button

2. Remove handset from cradle

1. Press Call Control Button

2. Press Headset button on phone

To end a call 1. Press Call Control Button 1. Press Call Control Button

2. Press Call Control Button

1. Press Call Control Button

2. Press Headset button on phone

Long press

to mute

13

Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538

Press [+] to increase. You will hear ascending tones and two tones at the limit.

Press [–] to decrease. You will hear descending tones and two tones at the limit.

To Fine Tune Listening Volume

While on a call, you can adjust your speaking volume by using the Speaking Volume

Minor Adjustment Control on the back of the base. Listening volume can be adjusted

on the headset.

To Fine Tune Speaking Volume

The CS70 IntelliStand™ feature allows you to choose how to activate your headset when answering

or making a call. Consider how you’ll use your headset to determine the best setting for you.

To set the IntelliStand Feature

Speaking Volume

Minor Adjustment Control

In the up position, answer, make or end a call by pressing the Call Control Button on your

headset. Choose the up position if you plan to wear your headset most of the time.

In the down position, calls are initiated, or answered by taking the headset out of the stand.

A short delay gives you time to put the headset on. Choose the down position if you think you’ll

wear your headset only while on calls. In the down position you can still answer, end or make a

call by pressing the Call Control Button.

Listening Volume

Button

IntelliStand Switch

14 Plantronics CS70 Setup Guide

Indicator Lights

Talking/Muted (green)

Power (red)

Charging (amber)

Out of Range Warning:

If you walk out of range of your base, your headset will issue audible tones at its operating limit.

If you are on a call, you will hear two tones when reaching edge of range, and again when back

in range. If you stray out of range, active calls will be suspended. Calls will be re-established on

walking back into range. If you remain out of range for more than 10 minutes the system will

drop the call.

Low Battery Warning:

When battery is low, a single tone repeats every ten seconds. You should recharge the

headset immediately.

Mute Warning:

When Mute is rst activated, three rapid high tones will sound. These tones will repeat every 30

seconds while Mute is active.

When Mute is deactivated you will hear three rapid low tones.

Tones

Base Status Base Light

Power on Solid red

Headset charging Flashing amber

Headset fully charged Solid amber

Headset in talk mode Solid green

Headset in mute mode Flashing green

Headset Status Headset Light

Headset in talk mode Flashing amber

CS70 lIghtS and toneS

15

Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538

I can’t hear a dial tone at the headset

• Make sure your headset is charged.

• Press the Call Control Button on your headset.

• Make sure the lifter is lifting the handset high

enough to operate the hookswitch; set to a higher

setting if necessary.

• Adjust the Configuration Dial on the left side of the

base. Align the “1” on the dial with the ridges to the

right side of the dial. If there is no dial tone for setting

“1” try the other dial settings. Adjust the Listen Vol-

ume Button on the headset. If the volume is still too

low, select another setting on the Listening Volume

Switch on the headset base.

I hear static

• Make sure there is at least 12” between your CS70

base and your computer, and 6” between your base

and your telephone. If adjusting the distance doesn’t

help, your base settings may need adjusting. Call the

Automated Sound Test at 866-210-2157.

• Your system may need to be reset. See the System

Reset topic in the CS70 User Guide (available online

at www.plantronics.com/cs70).

The sound is distorted or I hear an echo in the headset.

• Reduce speaking volume by changing the Speaking

Volume Major Adjustment Switch.

• Point microphone towards your chin.

• Listening volume may be too high on phone. If your

phone has a handset volume control, lower this until

the distortion disappears.

• If the distortion is still present, lower the volume

using the Listen Volume Button on the headset. If the

distortion persists, select another Listening Volume

Switch setting on the headset base.

• Make sure there is 12” distance between your CS70

base and your computer, and 6” between your base

and your telephone.

People I talk to can hear a buzz in the background.

• Move the base further away from your phone.

• Power adapter is plugged into a power strip.

Plug the power adapter into the wall directly.

Talk time performance is signicantly degraded even

after a full recharge.

• Battery is wearing out. Call Plantronics at (800)

544-4660 Ext. 5538 for factory service information.

The Handset lifter is installed but does not lift the

handset.

• Be sure the handset lifter power cord is firmly pushed

into the handset lifter jack on the base.

My handset lifter operates every time I remove or

replace my headset in the base.

• IntelliStand is enabled. To disable this feature, move

the IntelliStand switch to the up position.

Additional Information and Support

CS70 Interactive Quick Start Guide

(Available at www.plantronics.com/CS70)

Positioning the Base

System Reset

Battery Replacement

Maintenance

Troubleshooting

Product information

(Available at www.plantronics.com/CS70)

CS70 Online Product Resource Center

CS70 Accessories (see www.plantronics.com)

HL10 Automatic Handset Lifter

Online Indicator Light

Telephone Support

Telephone Tech Support at: 800-544-4660 Ext. 5538

(Sunday 3:00 pm to Friday 5:00 pm, PST)

Plantronics Automated Sound Test Machine at:

866-210-2157

Online Technical Support

www.plantronics.com/support

Knowledge Base FAQs

Live Chat with a Support Technician

Email Support

Product Compatibility Guide

Product Manuals

(including all available language versions)

Service

Product Registration

trouBleShootIng and Common QueStIonS

16 Plantronics CS70 Setup Guide

Plantronics, Inc.

345 Encinal Street

Santa Cruz, CA 95060 USA

www.plantronics.com

Still having problems?

Given the hundreds of dierent types of phones, it’s possible a trick or two may be

needed to make the CS70 System work with your desk phone. For further help:

• For the product knowledge base and instant live chat with Technical Support:

www.plantronics/support

• For the Plantronics Technical Support Center (open from Sunday 3:00 pm to

Friday 5:00 pm PST, except major U.S. holidays): 800-544-4660 Ext. 5538

Plantronics Limited Warranty

• This warranty covers defects in materials and workmanship of products manufactured, sold

or certified by Plantronics which were purchased and used in the United States.

• This warranty lasts for one year from the date of purchase of the products.

• This warranty extends to you only if you are the end user with the original purchase receipt.

• We will, at our option, repair or replace the products that do not conform to the warranty.

We may use functionally equivalent reconditioned/refurbished/remanufactured/pre-owned

or new products or parts.

• To obtain service in the U.S., contact Plantronics at (800) 544-4660 Ext. 5538.

• THIS IS PLANTRONICS COMPLETE WARRANTY FOR THE PRODUCTS.

• This warranty gives you specific legal rights, and you may also have other rights that vary

from state to state. Please contact your dealer or our service center for the full details of our

limited warranty, including items not covered by this limited warranty.

Maintenance

• Always unplug the Headset Base from the telephone and the Base Power Adapter from the

power source before cleaning.

• Clean the equipment with a damp (not wet) cloth.

• Do not use solvents or other cleaning agents.

Battery replacement

The custom battery supplied in your headset should last 2–3 years. When talk time decreases

significantly, the battery may need replacing. Please call Plantronics at (800) 544-4660 Ext.

5538 for information on sending the headset back to Plantronics for installation of a new battery.

© 2007 Plantronics, Inc. All rights reserved. Plantronics, the logo design, CS70, IntelliStand, and Sound Innovation are trade-

marks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

Patents U.S. 5,210,791; 6,735,453; 6,923,688; 7,075,270; D469,756; D535,980; Australia 147229; 303053; China ZL200530008542.5;

EM 293964-0003; 543798-0001; 543798-0002;France 651,857-651,865; Germany 40108524.4; GB Regd.Des.No. 2104923 and Pat-

ents Pending

Printed in USA. 76529-01 (02.07)