Plantronics Voyager Legend Cs Owners Manual

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Voyager Legend® CS

Bluetooth Headset System

User Guide

Congratulations on purchasing your new Plantronics product. This guide contains instructions

for setting up and using your Voyager Legend CS Wireless Headset System.

Please refer to the separate safety instructions for important product safety information prior

to installation or use of the product.

Welcome

2

Base Headset

Telephone interface cable Power supply

Eartips

Some models may also include:

HL10 Lifter USB Charge cable

What's in the Box

3

Base

12

3

57

4

6

109

8

1Call/mute LED 6Handset lifter/EHS cable jack

2Power on/pairing LED 7Telephone interface cable

3Charging LED 8Listening volume dial*

4Pairing button 9Speaking volume dial*

5Power jack 10 Configuration switch*

*For installation set up

Headset

4

1235

1Volume +/- button 4Call button

2Power button 5Mute microphone/voice command button

3Snap fit magnetic charge connection

Base and Headset Basics

4

Sold separately.

1 2

3 4 5

6 7

8

9

1Portable charge case

2Desktop charge stand

3AC charger

4USB charge cable*

5Car charge adapter

6Micro USB charge adapter

7Eartip kit (available in S, M, L)

8HL10 lifter* Automatically lifts handset and returns it to the cradle. Enables remote call

control with your headset.

9Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk

phone handset off hook. Enables remote call control with your headset.

*Included with some models.

Accessories

5

Change the eartip for a better fit.

1Push in eartip and rotate to the left to unlock it.

1

2

2

2Align new eartip into slot.

3Rotate it to the right to lock it into place.

1

2

2

To wear the headset on your other ear, rotate the boom upwards then twist it around so the

eartip is on the other side before lowering the boom.

2

1

3

Fit

Change the eartip

Wear on the left or right

6

Plug one end of the power supply into the power jack on the back of the base and the other end

into a working power outlet. The Power On LED will be solid white.

Place the headset in the charge cradle. The charging LED on the base will flash blue when

charging and turn solid blue when the headset is fully charged. Charge for at least 20 minutes

prior to the first use. A full charge takes 90 minutes.

=

20

There are three setup options for connecting the Voyager Legend CS to your desk phone.

Select one of the following and continue.

• Desk phone (standard)

• Desk phone + HL10 Lifter (sold separately)

• Desk phone + EHS cable (sold separately)

Connect Your Desk Phone

Connect the power

Charge the headset

Connect and configure

your desk phone

7

NOTE If you will be using a standard desk phone set up or a desk phone with an HL10 lifter, continue

below. If you will be using the desk phone with an EHS cable, refer to Desk phone plus EHS cable

section in this guide. For further installation information refer to the EHS Getting Started guide that

came with your EHS cable or at plantronics.com/accessories.

1Connect one end of the telephone interface cable to the back of the base.

2Disconnect the handset coil cord from the desk phone and re-connect it to the telephone

interface cable junction box.

3Connect the remaining end of the telephone interface cable into the open handset port on the

desk phone.

USE

NOTE Your desk phone handset will continue to work; it's just hooked up differently.

NOTE If your phone has a built-in headset port, you should only use the headset port if you will not be

using the HL10 lifter. In this configuration, you must first press both the headset button on your phone

and the call control button on the headset to answer or end calls.

1If your desk phone has a volume control set it to mid range.

2Look at the bottom of your base and make sure the default settings are correct. Set your desk

phone's volume also.

Set the listening volume dial and the speaking volume dial to 2.

Set the configuration switch to A.

Set the desk phone volume to mid-range.

Desk phone (standard)

Check configuration and

make a test call

8

3Remove the handset from the desk phone cradle.

4While wearing your headset, press the call button on the headset.

5If you do not hear a dial tone, adjust the configuration switch (A-G) until you do.

NOTE For most phones, these factory settings will sound best.

6Dial a test call from the desk phone. If needed, fine tune the volume with the headset volume

controls. You can also adjust the desk phone speaking and listening volumes on the bottom of

the base.

First follow the steps above for Desk phone (standard).

1Firmly press the handset lifter power cord into the handset lifter jack.

USE

2While wearing your headset, slide the handset lifter arm under the handset until the lifter base

touches the side of the phone.

Desk phone plus HL10

9

3Slide the lifter up to where it nearly touches the handset earpiece.

4Press the call button on your headset to activate the lifter.

5If you hear a dial tone the lifter is set correctly and needs no adjustment.

6Remove the protective strips from the 3 mounting tapes on the underside of the lifter.

7Gently place the lifter on the desk phone in the pre-determined position.

8Press firmly to adhere.

Connect the end of the EHs cable to the base and the other end of the desk phone as described

in the EHS Quick Start Guide.

NOTE For further installation information refer to the EHS Quick Start Guide that came with your EHS

cable or at www.plantronics.com/accessories .

Desk phone plus EHS

cable

10

The minimum recommended separation between your desk phone and the base is 6 inches.

The minimum recommended separation between the base and computer is 12 inches. Incorrect

position can cause noise and interference problems.

Position your base

11

Headset Controls

voice

Call button

Volume button

Headset LED (indicator light)

Power button

Magnetic charge port

Mute button

Voice button (mobile phone use only)

Play/Pause button (mobile phone use only)

With a single full charge, the Voyager Legend CS will provide up to 7 hours of talk time and up

to 11 days of standby time.

Toggle the Volume button (show icon) up (+) or down (-) during a call to adjust the volume.

While not on a call you can toggle the Volume button (show icon) to adjust the volume level for

voice prompts and notifications.

The wireless range for the Voyager Legend headset is 10M from the desktop base or your

mobile phone. Audio quality can be expected to degrade past 10M and wireless connectivity

eventually stop when range limits are exceeded.

When you leave the operating range of the base or mobile phone, a voice prompt will

announce:

• "Phone 1 Disconnected"; any audio is terminated

NOTE Note: If both desk phone and mobile phone are connected to the headset it will be announced

Phone 1 Disconnected" and "Phone 2 Disconnected" as connections are lost

Headset Overview

Talk time

Adjust the volume

Out of range indications

12

When you return to the operating range of the base or mobile phone, a voice prompt will

announce:

• "Phone 1 Connected"; audio restored if active

NOTE Note: If both desk phone and mobile phone are connected to the headset it will be announce

"Phone 1 Connected" and "Phone 2 Connected" as connections restored.

Battery Level Tone Voice Prompt

30 minutes of talk time

remaining (this alert only occurs

during an active call)

Double high tone every 15

minutes

"Battery Low" repeats every 30

minutes

10 minutes of talk time

remaining

Triple high tone every 30

seconds

"Recharge Headset" every 3

minutes

Low battery warnings

13

12

3

1 Call Status LED Idle = Unlit

Incoming call = fast blue flash

On call = solid blue

Call (headset mic) muted = slow blue flash

2 Power On/Pairing LED Power off = unlit

Powered = solid blue (headset paired/connected)

Powered = solid red (headset not paired or

disconnected)

In pairing mode = red/blue flashing

Pairing successful = solid blue

3 Headset Battery LED (when docked) Full battery, charging stopped = solid blue

High, charging = 3 blue flashes every 10 seconds

Medium, charging = 2 blue flashes every 10

seconds

Low, charging = 2 red flashes every 10 seconds

Critical, charging = 3 red flashes every 10 seconds

Base LEDs

14

The headset and base that came in the box are already paired to each other. However, if you

wish to use a new headset or need to restore subscription to your current headset, the units

can be paired to each other by doing the following.

1Press and hold the Bluetooth pairing button until the power LED (middle) flashes RED/BLUE.

2Switch on your headset and do either of the following:

• Tap the Voice Button and say "Pairing Mode"

• Press and hold the call button until you hear "Pairing"

The power LED will turn solid blue once paired.

Pair your headset to your phone or another device, such as a tablet.

1Switch on your headset then choose:

• Tap the Voice button and say “Pair mode,” or

•Press and hold the Call button until you hear “Pairing”

2While the headset LEDs are flashing red and blue, activate Bluetooth® on your phone and set it

to search for new devices.

3Select “PLT_Legend.”

PLT_Legend

4If your phone asks for a passcode, enter four zeros (0000) for the passcode or accept the

connection.

PLT_Legend

Your Base : Pairing

Pairing your base to your

headset

Bluetooth pairing button

Pairing headset

Pair phone or tablet

15

5Once successfully paired, LEDs stop flashing red and blue. The LED remains solid blue and you

hear “pairing successful.”

NOTE To enable caller name announcement, allow access to your contacts if your phone prompts you.

16

1Wearing the headset, press the Call button .

2Remove the handset from the cradle, you will hear dial tone.

This step will be automatic if you install a handset lifer or EHS cable accessory. For a complete list of

accessories, visit www.plantronics.com/accessories

3Dial the number using your desk phone.

4To end the call, press the headset Call button and hang up the handset.

1If wearing the headset, press the Call button , or

2If not wearing the headset, place the headset on your ear; the call will be answered

automatically.

3Remove the handset from the cradle, your call is now active.

This step will be automatic if you install a handset lifer or EHS cable accessory. For a complete list of

accessories, visit www.plantronics.com/accessories

Use the Call Reject function on your desk phone, if supported.

Press the Call button to end current call.

1MUTE ON: During a call press the Mute button , you will hear the "mute on" voice prompt

which indicates the headset microphone is muted. The mute reminder is repeated every 15

minutes alternating between the voice prompt and a tone.

2MUTE OFF: During a call while muted, press the Mute button , you will hear "mute off", which

unmutes the headset microphone.

1SECOND CALL ON DIFFERENT PHONE: Press the Call button to end the first call, then press

the Call button again to answer the second call.

2ON DESK PHONE, SECOND DESK PHONE CALL: Press the Call button to end the first call

then, if supported by your phone, press the Call button again to answer the second call.

Note: Your desk phone may also have second call management features which are better suited

for specific second call management needs.

Call Controls - Desk Phone

Place a call

Answer a Call

Reject a call (desk phone)

End a call

Mute a call

Answer a second

incoming call

17

1Wearing the headset, press the Call button .

2Dial the number using mobile phone.

3To end the call, press the Call Button on the headset or end via your mobile phone.

1If wearing your headset press Call Button , or

2If wearing the headset and prompted, "Incoming call, answer or Ignore", say "Answer", or

3If not wearing your headset, place the headset on your ear; the call will be answered

automatically.

1Press the Call Button for 2 seconds, or

2Say "Ignore" when prompted, or

3Use the Call Reject function of your mobile phone, if supported.

Press the Call button to end current call.

1MUTE ON: During a call press the Mute button , you will hear the "mute on" voice prompt

which indicates the headset microphone is muted. The mute reminder is repeated every 15

minutes alternating between the voice prompt and a tone.

2MUTE OFF: During a call while muted, press the Mute button , you will hear "mute off", which

unmutes the headset microphone.

1SECOND CALL ON DIFFERENT PHONE: Press the Call button to end the first call, then press

the Call button again to answer the second call.

2ON MOBILE PHONE CALL, SECOND MOBILE CALL: Press the Call button once to end current

call, then say "answer" when prompted to answer the second call.

NOTE Your mobile phone may also have second call management features.

Call Controls - Mobile Phone

Place a call

Answer a call

Reject a call

End a call

Mute a call

Answer a second

incoming call

18

Your headset understands and speaks in English. You can change the language and other

settings online.

MyHeadset™ Updater tool enables you to:

• Receive firmware updates

• Change language for voice alerts and commands (English U.K., French, German, and Spanish.

Voice alerts are also available in Cantonese and Mandarin.)

• Change regional phone number for Vocalyst service

• Turn voice commands on/off

• Turn Smart Sensors™on/off

• Turn high quality audio (A2DP) streaming on/off

• Turn "mute off" voice alert on/off

Customize Your Headset

19

Your Voyager Legend headset can play media files (music, podcasts, navigation, etc.) from any

A2DP (Advanced Audio Distribution Profile for Bluetooth)-enabled mobile device.

Your Voyager Legend Bluetooth headset has a 10 meter effective range. Voice prompts from

your headset will alert you if you lose connection with your base or mobile phone.

You can be on a call using a computer softphone application and receive a mobile phone call.

The ringtone for the mobile phone call is heard in the headset. Tapping the call button on the

headset will end the computer softphone call. Tapping the call button again will answer the

mobile phone call.

NOTE Answering the call on your mobile phone sends the audio to the mobile phone and leaves the

computer softphone call active on the headset.

You can be on a mobile phone and receive a call on your computer softphone. The ringtone for the

computer softphone call is heard in headset during the call.

Tapping the call button on the headset ends the mobile phone call. Tapping the call button again

answers the computer softphone call.

If you receive a computer softphone call and mobile call at the same time, tapping the call button

will pick up the call that came in first.

Your headset speaks English.

• "Battery low/medium/high"

• "Connection switched"

• "Headset connected"

• "Not connected"

• "Mute on/off"

• "Pairing"

• "Pairing successful"

• "Power on/off"

• "Recharge headset"

• "Redial"

Tap the Voice button , wait for command request, then say a command. For example, “What

can I say?” tells you the full list of available commands. You can change the voice command

language by visiting and downloading the MyHeadset™ Updater tool. The available languages

are English (US and UK), French, German, Italian, Japanese, Korean, Mandarin, Russian, Spanish

and Swedish. Voice commands for Cantonese, Danish and Norwegian must be spoken in

English.

• "Am I connected?"

• "Answer"

• "Call information"

• "Call Vocalyst"

Features

Listen to audio via A2DP

Transmission range

Simultaneous call

handling behavior (PC

Mobile)

Voice alerts

Voice alerts list

Voice commands

Voice commands list

20

• "Cancel"

• "Check battery"

• "Ignore"

• "Pair mode"

• "Redial"

• "What can I say"

NOTE The voice-dial feature on your phone is initiated by pressing the Call button for 2 seconds.

The voice-dial feature is not a headset voice command and only works with supporting phones.

To disable the “answer/ignore” voice commands:

1Switch on the headset.

2Press and hold the Voice button until you hear a double tone.

3Repeat to reactivate the voice answer commands.

Disable the answer/ignore

voice commands

21

Talk time performance is

significantly degraded even after a

full recharge.

Battery is wearing out. Contact us at www.plantronics.com/

support .

I can’t hear a dial tone in the

headset.

Make sure your headset is charged.

Make sure your headset is subscribed to base. See Subscription

button.

Press the call control button on your headset.

If using a lifter, make sure the lifter is lifting the handset high

enough to operate the hookswitch; set to a higher setting if

necessary.

Adjust the configuration switch on the base until a dial tone is

heard. operate the hookswitch; set to a higher setting if

necessary.

Fine tune the listening volume on the headset.

If the volume is still too low, adjust the Listening volume dial on

the base.

I hear static. Make sure there is at least 12 inches between your base and your

computer, and 6 inches between your base and your telephone.

You may hear static as your headset is going out of range; move

closer to the base.

The sound is distorted. Lower the Speaking volume dial or Listening volume dial on the

base. For most telephones the correct setting is position 2.

If your desk phone has a volume control, lower until the

distortion disappears.

If the distortion is still present, adjust the headset volume control

to lower the headset speaker volume. If the distortion persists,

lower the Listening volume dial on the base.

Make sure there is at least 12 inches between your base and your

computer, and at least 6 inches between your base and your

telephone.

I hear echo in the headset. Lower the Listening volume dial and Speaking volume dial on the

base. For most telephones, the correct setting is position 2.

If the audio level is too low in this position, adjust the headset

volume control to increase the headset speaker volume.

If your speaking volume is too low for your listener in this

position, adjust the position of the headset to make sure the

microphone is a finger’s width from the corner of your mouth.

Adjust the Configuration switch. The most commonly used

position is “A”.

People I talk to can hear a buzz in

the background.

Move the base further away from your phone.

If the base power supply is plugged into a power strip, plug it

into the wall directly.

The handset lifter is installed but

does not lift the handset.

Be sure the handset lifter power cord is firmly pushed into the

handset lifter jack on the base.

Troubleshooting

Headset

Desk phone

22

NEED MORE HELP?

www.plantronics.com/support

Plantronics, Inc. Plantronics BV

345 Encinal Street

Santa Cruz, CA 95060

United States

South Point Building C

Scorpius 140

2132 LR Hoofddorp

© 2013 © 2013 Plantronics, Inc. All rights reserved. Plantronics and Voyager Legend are trademarks or registered trademarks of Plantronics, Inc. The

Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Plantronics, Inc. is under license. All other

trademarks are the property of their respective owners.

Patents: US 8,208,673; D617,316; D681,003; 681,014; D681,002; D662,089; BR 3020120011493; CN ZL201230489876.9; ZL201230059196.3; EM

002109637-0001; 002109637-0002; 002109637-0003; 001315261-0001; IN 243252; TW D151481; Patents Pending

201137-06 (09.13)