Plantronics SupraPlus Wideband USB UserGuide HW251N Ug

User Manual: Plantronics Supraplus-wideband-usb-ug SupraPlus Wideband USB for Microsoft Manuals and Guides | Plantronics

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Plantronics

SuprapluS® wideband uSb

hw251n-uSb

SupraPlus Wideband USB

3

REGISTER YOUR PRODUCT ONLINE

Visit www.plantronics.com/productregistration to register your product online

so we can provide you with the best possible service and technical support.

TABLE OF CONTENTS

Register your Product Online 2

Technical Assistance 2

Package Contents 3

Features 3

Powering USB Adapter 4

Wearing the Headset 4

Using the Headset 6

Troubleshooting 7

Warranty 8

TECHNICAL ASSISTANCE

Visit our Web site at www.plantronics.com/support for technical support including

frequently asked questions, compatibility and accessibility information. The Plantronics

Technical Assistance Center (TAC) is also ready to assist you. Dial (800) 544-4660 ext. 5538

WELCOME

Welcome to the Plantronics family of headset products. Plantronics provides a wide

range of products from mission-critical and business-critical applications to personal

communications and entertainment. For additional information visit our web site at

www.plantronics.com where you can visit our 24/7 support, browse through our

knowledge base, chat live or ask a question. We also feature a variety of installation

tutorials to make set up quick and easy.

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WARNING: Do not use headphones/headsets at high volumes for an extended

period of time. Doing so can cause hearing loss. Always listen at moderate levels. See

www.plantronics.com/healthandsafety for more information on headsets and hearing.

Mute/Mute LED

Volume Up/Down

Answer/End

FEATURES

PACKAGE CONTENTS

2"

50.8

mm

3.2

3

3.3

3.4

3.1

Front Back

4 5

POWERING

Powering the SupraPlus Wideband USB

The USB adapter is automatically

powered on upon inserting into the

USB port of the computer.

No additional software or drivers

are required to use this headset with

Microsoft Office Communicator.

WEARING THE HEADSET

1. Identify the Components

1 Adjustable Headband

2 Receiver

3 Click Stop Turret

4 Clothing Clip

5 Headset Cord

6 Ear Cushion

7 Boom

8 Noise-Canceling Microphone

3. Adjust the Mouthpiece

3.1 Hold the receiver securely against your ear with one hand.

With your other hand, adjust the clickstop turret and the microphone so that

the tip sits two finger- widths from the corner of your mouth. (To prevent breath

noise, avoid putting the microphone in front of your mouth.)

3.2 Carefully bend and shape the boom with both hands as shown. Avoid bending or

twisting the boom near the microphone or earpiece.

2. Adjust the Headband

To adjust the headband, lengthen or shorten

the band until it fits comfortably. The clickstop

feature keeps the headband securely adjusted.

Position the headset receiver so that the

foamcushion sit comfortably over the center of

your ears.

2.1 Adjust to fit.

2.1

2

1

2

3

1

6

7

4

5

8

Problem Solution

I cannot hear caller. • The USB adapter is not set as the default

audio device. Use the Audio settings in

Windows under Sounds and Audio Devices

to select “SupraPlus Wideband USB” as the

audio device.

• Listening volume is too low. Press the volume

up button on the headset.

Callers cannot hear me. • Headset is muted. Press the mute button on

headset to unmute the microphone.

• Headset microphone boom aligned incorrectly.

Align the headset boom with your mouth.

• The USB adapter is not set as the default

voice device. Use the Voice settings in

Windows under Sounds and Voice Devices

to select “SupraPlus Wideband USB” as the

voice device.

Sound in headset is distorted.

I can hear echo in headset.

• Lower the listen volume on your softphone

until the distortion disappears.

• Adjust volume on headset.

The other headset I was using to listen

to music does not work any more.

• The USB adapter will set itself as the default

audio device in Windows. Use the Audio

settings in Windows under Sounds and Audio

Devices to change the device used for audio.

My headset stops responding

to button presses.

• When a PC goes into standby or hibernation,

the USB adapter no longer is powered on. Be

sure your PC is in an active state.

To make a call, select the contact you want to talk to or dial the number via Office

Communicator.

To answer or end a call, simply press the call answer end button.

To increase listening volume, press the upper end (+) of the volume button. To decrease

listening volume, press the lower end (-).

To adjust the listen or speak volume of the Microsoft Office Communicator, please refer to

the softphone user documentation.

To adjust the speak volume of the audio device on the computer, use the Sound and Audio

Device section on the Control Panel. It is recommended that the volume is adjusted on the

inline control and not the Windows volume control.

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During a call, briefly press the mute button to mute the microphone. When muted, the

Mute LED will be lit.

To unmute press the button again.

Adjusting Volume

Muting a Call

USING YOUR HEADSET

Answering/ending/making calls

with Microsoft Office Communicator

TROUBLESHOOTING

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WARRANTY

LIMITED WARRANTY

• This warranty covers defects in materials and workmanship of products manufactured,

sold or certified by Plantronics which were purchased and used in the United States.

• The warranty lasts for two years from the date of purchase of the products.

• This warranty extends to you only if you are the end user with the original purchase receipt.

• We will at our option, repair or replace the products that do not conform to the warranty.

We may use functionally equivalent reconditioned/refurbished/remanufactured/pre-owned or

new products or parts.

• To obtain service in the U.S., contact Plantronics at (866) 363-BLUE (2583).

• THIS IS PLANTRONICS’ COMPLETE WARRANTY FOR THE PRODUCTS.

• This warranty gives you specific legal rights, and you may also have other rights that

vary from state to state. Please contact your dealer or our service center for the full

details of our limited warranty, including items not covered by this limited warranty.

The Class B digital apparatus complied with Canadian ICES-003

© 2007 Plantronics, Inc. All rights reserved. Plantronics, the logo design, DA45, D261N, and SupraPlus

are trademarks or registered trademarks of Plantronics, Inc.

Windows is either a registered trademark or

a trademark of Microsoft Corporation in the United States and/or other countries. All other trademarks

are the property of their respective owners. Patents U.S. 5,210,791; 5,259,780; D494,154; and D505,413 and

Patents U.S. 5,210,791; D498,470, and D505,413

www.plantronics.com

78899-01 (01/08)

SOUND INNOVATION

Brazil

Tel: 001-800-544-4660

+1 831 458 7800

Canada

Tel: (800) 540-8363

(514) 956 8363

United Kingdom

Plantronics Ltd

Wootton Bassett, UK

Tel: 0800 410014

+44 (0)1793 842200

Plantronics Ireland

Citywest Business Campus

Dublin 24

Office: +353 (0)1 4693725

Service ROI: 1800 551 896

Germany

Plantronics GmbH

Hürth, Deutschland

Kundenservice:

Deutschland 0800 9323 400

Österreich 0800 242 500

Schweiz 0800 932 340

Danmark

Tel: 8088 4610

Spain

Plantronics Iberia, S.L.

Madrid, España

Tel: 902 41 51 91

Latin America

Tel: 001-800-544-4660

+1 831 458 7500

Finland

Tel: 0800117095

France

Plantronics Sarl

Noisy-le-Grand

Hong Kong

更多信息,請聯絡 當地的經銷∞”.

Italy

Plantronics Acoustics Italia Srl

Milano, Italia

Numero Verde: 800 950934

Japan

製品関係の質問がありましたら、プラントロニク

スの代理店にお問い合わせ下さい

Korea

추가 정보는 현지 총판 또는 대리점에º¬ 받으실

수 있습니다.

Sweden

Sverige: 02002 14681

Taiwan

更多信息,请联络您当地的æ¬销商.

Netherlands

Plantronics B.V.

Hoofddorp, Nederland

Tel: (0)0800 Plantronics

0800 7526876 (NL)

00800 75268766 (BE/LUX)

Norway

Norge

Tel: 80011336

Portugal

Tel: 0800 84 45 17

Turkey

Daha fazla bilgi için:

www.plantronics.com

United States

Plantronics Inc

345 Encinal Street

Santa Cruz, CA 95060 USA

Tel: (800) 544 4660

EU & US