Plantronics Voyager 5200 Uc Ug

User Manual: Plantronics Voyager-5200-uc-ug Voyager 5200 UC Manuals and Guides | Plantronics

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Voyager 5200 UC
Wireless Headset System
User Guide

Contents

What's in the box 3
Accessories 4
Headset Overview

Charge case overview 6
Charge case to PC or USB wall charger

Charge your Headset 7
Check Battery Level 8
Low battery warnings 8
Use charge case

Fit 10
Connect and pair 11
Connect to PC 11
Configure for media 11
Pair to mobile device 11
NFC pairing 12
Re-Pair the USB adapter 12
The Basics 13
Make/Take/End Calls 13
Use VPA (Virtual Personal Assistant) 14
Mute 14
Adjust the volume 14
Use sensors 14
Pause or restart streaming audio 15
Advanced features 16
Voice alerts list 16
Adjust voice alert volume
Specifications 17
Load software

Firmware Update 19
Headset recovery 19
Troubleshooting

What's in the box

Headset

Charge case

USB Bluetooth adapter

Micro USB cable

Eartips (S, M, L)

Accessories

Sold separately at plantronics.com/accessories.

Vehicle power
charger

Eartips with foam covers

Wall charger

Headset Overview

NFC

Charge port
Call button
Bluetooth button (use when pairing a device)
Virtual Personal Assistant (VPA) button
Mute button
Volume buttons
Indicator light
Power button

NFC

Near Field Communication

Charge case overview

The USB Bluetooth adapter is stored inside of the charge case.

IMPORTANT The charge case is placed in deep sleep mode after manufacturing to save power and
protect the battery. To wake-up the charge case, plug it into a power source for a minimum of 1
minute. The LEDs flash when charging.

Charge case to PC or USB
wall charger

Charge the case for 90 minutes before docking your headset. Once the case is fully charged, it
can recharge your headset twice while on the go before needing connection to a charge cable
providing up to 14 hours of talk time.

Charge your Headset

Your new headset has enough power to pair and make a few calls directly out of the box. It takes
approximately 90 minutes to fully charge the headset; the indicator light turns off once charging is
complete.
A micro USB cable is supplied to allow you to charge the headset with an AC wall charger (not
included) or through a PC's USB port. The PC must be powered on to charge via USB 2.0 or higher.

Or you can use the charge case.

NOTE Always charge at near room temperatures; never charge battery at temperatures below 0°C
(32°F) or above 40°C (104°F).

Check Battery Level

There are multiple ways to check the battery level of the headset:
• Listen to voice prompts on the headset by pressing the Call button.
• Check the LED indicators on the headset or charging case.
• Use the Plantronics Hub application for desktop or mobile. You can download the software by
visiting plantronics.com/software.
Headset LED behavior
Off

Charging complete
Battery high
Battery medium
Battery low
Battery critical

Low battery warnings

Battery Level

Voice Prompt

30 minutes of talk time remaining

"Battery Low" repeats every 15 minutes

10 minutes of talk time remaining

"Recharge Headset" every 5 minutes

Use charge case

A fully charged case can recharge your headset fully two times for an additional 14 hours of
headset talk time.

Battery status LEDs for charge case
Battery high
Battery medium
Battery low
Battery critical; Recharge case/headset

Fit

Slide headset over and behind your ear, then press gently toward your ear.

NOTE Remove your eyeglasses before donning the headset for best fit.
2

Rotate microphone boom until it is pointed toward your mouth.

Mic boom moves up and down for a better fit.
1

Change the eartip for a better fit.
1

Push in eartip and rotate to the left to unlock it.
2
1

Align new eartip into slot; push, rotate to the right and lock into place.

To wear the headset on your other ear, rotate the boom upwards then twist it around so the eartip
is on the other side before lowering the mic boom.
1
3

Connect and pair

Connect to PC

Your Bluetooth USB adapter comes pre-paired to your headset.
1

Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.

The USB adapter LED ﬂashes blue and then turns solid blue to indicate the headset is connected to
the USB adapter. If you are wearing your headset you will hear “PC connected” to indicate the
connection has been established. When on a call, the LED on the USB adapter will flash blue.
When not on a call the LED will be solid blue.

OPTIONAL Load Plantronics Hub for Windows and Mac by visiting plantronics.com/software. This
will allow you to customize your headset behavior through advanced settings and options.

Configure for media

Your USB Bluetooth adapter comes ready to take calls, but listening to music takes some
additional configuration.
Windows
1

To conﬁgure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound
> Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.

To pause music when you place or receive calls, go to Start menu > Control Panel > Sound >
Communications tab and select the desired parameter.
Mac

Pair to mobile device

To conﬁgure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On
both the Input and Output tabs, select Plantronics BT600.

To put your headset in pair mode, press and hold the Call button until you hear "pairing" and the
headset LEDs flash red and blue.

Activate Bluetooth on your phone and set it to search for new devices.
• iPhone Settings > Bluetooth > On*
• Android Settings > Bluetooth: On > Scan for devices*

NOTE *Menus may vary by device.
3

Select “PLT V5200 Series.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.

NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;

this includes the Plantronics Bluetooth USB adapter as one of the 2 simultaneously connected devices.

NFC pairing

Re-Pair the USB adapter

NFC pairing is an option if you have no more than one other device already connected. NFC pairing
will not work if there are two devices connected already.
1

On your mobile phone ensure NFC is enabled and your phone’s display is unlocked. (Phones may
vary and some phones may not have NFC support.)

With the headset powered on, lay the headset on the back of phone near the NFC tag on phone as
shown until NFC pairing completes. If necessary, accept the connection.

Insert the USB Bluetooth adapter into your laptop or computer and wait for your computer to
recognize it.

Put your USB Bluetooth adapter into pair mode by gently pressing and holding the pair button
with a pen or paperclip until the USB Bluetooth adapter flashes red and blue. Put your headset in
pair mode.

Put your headset in pair mode.

Pairing is successful when you hear "pairing successful" and the Bluetooth USB adapter LED is
solid blue.

The Basics

NFC

Make/Take/End Calls
•
•
•

•

Answer a call
Put the headset on to answer a call, or
Say “answer” after call is announced, or
Tap the Call button.
Answer a second call on VOIP
First, double key press the Call button to put the first call on hold and answer the second call. To
switch between calls, double press key the Call button. To end the second call and retrieve the
first call, tap the Call button.

•

End a call
Tap the Call

•

Reject incoming call
Press the Call button for 2 seconds.

•

Redial last outgoing call
Double-tap the Call button.

button.

Caller Announcement (mobile phone only)
When wearing your headset, you will hear the name of a contact calling so you can decide whether
to answer or ignore the call without having to check the phone screen.
An incoming caller name is announced:
• if your phone supports Phone Book Access Profile (PBAP)
• if you granted access to your contacts during pairing process (for many mobile phones, this is
preset out-of-the box and may not be necessary)
• if the caller is stored in the phone's contacts list
An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the
language is not supported.

Use VPA (Virtual Personal
Assistant)

•

Voice control (Siri, Google Now, Cortana)
Press and hold the red button for voice
control. You will hear your smartphone virtual personal
assistant when it is ready.
Android mobile devices may require additional configuration for virtual personal assistant
features. Please reference your carrier and device manufacturers's instructions to successfully
utilize voice.

Mute

During a conversation press the Mute button. This alert can be customized by the user in oneminute intervals. You can also configure the alert so you hear "Mute on" or "Mute off" or different
tones to indicate mute status.

Adjust the volume

Press the Volume buttons up (+) or down (–) during a call or while streaming audio.
While not on a call or streaming audio you can press the Volume buttons to adjust the volume
level for Caller Announce and other voice prompts.

Use sensors

Smart sensors in this headset recognize if the headset is being worn and can automatically
perform time-saving functions.
Putting on your headset will:
• Answer an incoming call
• Transfer an active call from your phone
• Resume streaming audio
Taking off your headset will:
• Transfer an active call to your phone
• Pause streaming audio

Reset sensors
You may need to reset the sensors if they are not working as expected.
•
•

•

Pause or restart
streaming audio

•

Wearing the headset, tap the Call button to test sensors. A talk time voice alert means sensors
are working. A tone or lack of voice prompts means sensors need to be reset.
To reset the sensors, power on the headset, connect the headset to a USB cable and plug the cable
into your computer's USB port or an AC wall adapter (not included). Then place the headset on a
flat, non-metallic surface for more than 10 seconds.

If you don't have your charging cable available you can also reset your sensors by first turning off
the headset, then pressing and holding the Call and Mute buttons simultaneously until the
LED turns off. Then put on your headset and turn it on.
Disable sensors
You can disable your headset smart sensors through Plantronics Hub software under the Settings
menu or in an idle state (not on a call or streaming music). Simultaneously press and hold the Call
and Mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status.
Press and hold the Call

button for 2 seconds to either pause or restart playback.

Advanced features

Voice alerts list

Following is a list of common voice alerts, you can use Plantronics Hub to customize some of these
alerts. Download Plantronics Hub at plantronics.com/software
• "Answering call"
• "Battery low"
• "Redialing last outgoing call"
• "Incoming call"
• "Mute on/off/muted"
• "No phone is connected"
• "Pairing"
• "Pairing incomplete, restart headset"
• "Pairing successful"
• "Power on/off"
• "Phone X connected/disconnected"
• "Recharge headset"
• "Smart sensors on/off"
• "Talk time X hours"
• "Volume maximum/minimum"

Adjust voice alert volume

Toggle the volume button when the headset is powered on and idle (not on a call or streaming
music) to adjust the volume of the headset's voice alerts.

Specifications

Talk time

Up to 7 hours talk time without using case; Up to 14
hours additional talk time using fully-charged case.

Bluetooth

Version 4.1

Standby time

9 days if connected to a mobile device, 7 days if
connected to the Plantronics USB Bluetooth adapter.

Weight

20 grams

Smart sensor technology

Dual capacitive sensors wearing status for improved
reliability.

Noise cancelling

• Four-mic active Digital Signal Processing (DSP)
• Acoustic echo cancellation
• Sidetone detection

Water resistance

P2i nano-coating on headset to repel moisture

NFC pairing`

Touch headset to NFC-enabled phones to complete
pairing process

Operating distance (range)

98 feet, 30 meters

Bluetooth profiles

Advanced Audio Distribution Profile (A2DP), Phone Book
Access Profile (PBAP), Audio/Video Remote Control
Profile (AVRCP), Wideband Hands-free (HFP) Profile 1.6
and Headset (HSP) Profile 1.2

Mulltipoint technology

Connect two Bluetooth devices and answer calls or
stream media from either device

Battery type

Rechargeable, non-replaceable lithium-ion polymer

Charge connector

Micro USB charging on headset

Headset battery meter

Automatically shows on-screen for iPhone and iPad. With
Plantronics Hub for iOS/Android this shows on your
smartphone screen

Charge time (maximum)

90 minutes for full charge

Operating and storage temperature

32°F – 104°F (0 – 40°C)

NOTE * Performance is dependent upon battery and may vary by device.

Load software

Some softphones require the installation of Plantronics Hub for Windows and Mac to enable
headset control (answer/end and mute) functionality.
Install Plantronics Hub for Windows and Mac onto your computer by visiting plantronics.com/
software
Manage your headset settings with your computer or mobile device with Plantronics Hub for
Windows and Mac or Plantronics Hub for iOS and Android, respectively (plantronics.com/
software).
Plantronics Hub

iOS and Android

Call control for softphones

Windows and Mac
X

Change headset language

Update firmware

Turn features on/off

View user guide

Battery meter

Firmware Update

Firmware updates are designed to keep your headset current with the latest technology. Update
your firmware to:
• Change voice alert/command languages
• Improve performance
• Add new features to your device
You can update your headset wirelessly using either your smartphone or your desktop PC with
Plantronics Hub. Download at plantronics.com/software
With Plantronics Hub for Android/iOS installed on your smartphone, check Settings to see if an
update is available.
With Plantronics Hub for Windows/Mac installed on your computer, check Updates to see if a
new version of firmware is available for your device.
Tips
If you are performing an update using Plantronics Hub from your phone:
• Remove your headset from your ear. Do not use your headset or smartphone until the update is
complete.
• Disconnect your headset from other devices such as phones, tablets and computers.
• Do not start a second update from a second phone.
• Do not play music on your phone during the update.
• Do not answer or place a call during the update.
NOTE If you receive a lot of calls, emails or texts that interrupt your update, try turning on the Do
Not Disturb feature in your phone's setting while you update.
If you are performing an update using Plantronics Hub for Windows from your computer using
your wireless USB Bluetooth adapter:
• Remove your headset from your ear. Do not use your headset or computer until the update is
complete.
• Disconnect your headset from other devices such as phones, tablets and computers.
• Do not start a second update from another device such as a phone or another computer.
• Disconnect other Bluetooth headsets from your computer.
• Do not answer or place a call during the update.

Headset recovery

If you receive an over-the-air update failure message, or experience an update failure, take the
following steps:
• Download and install Plantronics Hub for Windows/Mac at https://www.plantronics.com/
product/plantronics-hub-desktop
• Connect your headset to your computer using a USB cable.
• Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your
Product ID (PID) to complete the recovery.

Troubleshooting

Callers can't hear me.

• Ensure headset is paired and connected to your phone.
• On iOS, check your audio output on your smartphone to make sure
that the audio is directed to the headset and not another audio
output.
• Reposition headset on your ear as the sensors may not be
detecting it is on.
• Reset your sensors (following above instructions) as they may need
recalibrating.
• Disable your sensors as they may be incompatible with your
specific ear shape.
• Disable HD Voice (Wideband Audio) via Plantronics Hub application
as this setting may be incompatible with your phone.

I can't hear callers or music.

My headset will not report 7 hours • Ensure headset is paired and connected to your phone.
of talk time after it is fully charged.
• Disable HD Voice (Wideband Audio) which uses more power.
• Completely discharge your headset's battery then give it a full
charge.
• Some phones have less efficient Bluetooth connections and thus
will not allow for an optimal talk time of 7 hours. The talk time
remaining estimate is partly calculated by your historical use so
inconstancies in an estimate may occur based on your particular
use patterns.

NEED MORE HELP?
plantronics.com/support

Plantronics, Inc.

Plantronics BV

345 Encinal Street

South Point Building C

Santa Cruz, CA 95060

Scorpius 140

United States

2132 LR Hoofddorp, Netherlands

are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. The Apple
logo and iPhone are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. The trademark "iPhone"
is used with license from Aiphone K.K. in Japan. Android, Google Play, and the Google Play logo are trademarks of Google Inc. All other trademarks are the
property of their respective owners.
Patents: US 8,208,673; 8,504,629; 8,805,992 patents pending
206544-06 (05.16) MODEL ID: POTE16

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