Plantronics Voyager Focus Uc Ug

User Manual: Plantronics Voyager-focus-uc-ug Voyager Focus UC Manuals and Guides | Plantronics

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Voyager Focus UC
User Guide

Contents

Overview 3
Headset 3
Charge stand* 4
USB Bluetooth adapter

Connect and pair 5
Connect to PC 5
Configure USB adapter 5
Pair to mobile device 5
Pair USB adapter again 6
Fit and charge 7
Wear on the right or left 7
Charge your headset 7
Check headset battery status
Load software

The basics 9
Make/Take/End Calls 9
Mute/unmute 10
Mute on reminder* 10
OpenMic 10
Volume 10
Play or pause music 10
Track selection 10
Use sensors 10
ANC 11
More Features 12
DeepSleep Mode 12
Answer calls from a second device
Change language 12
Update firmware 12

What's in the box 13
Accessories 13
Troubleshoot
Support

Overview

Headset

([ ])

ANC

Volume up/down
Track backward*
Play/pause music*
Track forward*
ANC

Active noise cancelling
Charge port
Active call = mute/unmute
Idle = OpenMic (hear your surroundings)
Headset LEDs for pairing, battery status, online indicator
Call button ([ ])
Power button
Bluetooth pair button

NOTE *Functionality varies by application. Does not function with web-based apps.

Charge stand*

NOTE *Contents may vary by product.
NOTE Both the charge stand and micro USB cable can be plugged into either a computer or wall
charger. It is only necessary to plug the charge stand into a computer to update firmware.

USB Bluetooth adapter

USB LEDs
Red and blue flashes
Solid Blue
Blue flashes
Solid red
Purple flashes

What they mean
Pairing
Pairing successful; Connected
On a call
Mute active
Streaming music/media from computer

Connect and pair

Connect to PC

Your Bluetooth USB adapter comes pre-paired to your headset.
1

Insert the Bluetooth USB adapter into your laptop or PC.

Pairing is successful when you hear “pairing successful” and the USB adapter LED is solid blue.
OPTIONAL: Headset call control Some softphones require the installation of Plantronics Hub for
Windows and Mac (plantronics.com/software) to enable headset control (answer/end and mute)
functionality.
NOTE Plantronics Hub software also allows you to customize your headset's behavior through
advanced settings and options.

Configure USB adapter

Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music,
you will need to conﬁgure your Bluetooth USB adapter.
1
2

Pair to mobile device

Windows
To conﬁgure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound
> Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.
To pause music when you place or receive calls, go to Start menu > Control Panel > Sound >
Communications tab and select the desired parameter.
Mac
To conﬁgure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On
both the Input and Output tabs, select Plantronics BT600.
To put your headset in pair mode, press and hold the power button towards the Bluetooth icon
until you hear "pairing" and the headset LEDs flash red and blue.

Activate Bluetooth on your phone and set it to search for new devices.
• iPhone Settings > Bluetooth > On*
• Android Settings > Bluetooth: On > Scan for devices*

NOTE *Menus may vary by device.
3

Select “PLT Focus.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
5

NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the Bluetooth USB adapter.

Pair USB adapter again

Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your
computer to recognize it.

Put your headphones in pair mode.

Put your Bluetooth USB adapter into pair mode by gently pressing and holding the pair button
with a pen or paperclip until the Bluetooth USB adapter flashes red and blue.

Pairing is successful when you hear "pairing successful" and the Bluetooth USB adapter LED is
solid blue.

Fit and charge

Wear on the right or left

To position the microphone on the right or left side, rotate the microphone boom up and over.
Adjust the boom so it points to the corner of your mouth.

TIP Your headset senses when you change the microphone boom from one side to the other and
syncs the audio and controls specific to each side.

Charge your headset

IMPORTANT Before using, charge the headset fully to reset the accuracy of the talk time prompts.
Charge your headset with the charge stand or the micro USB cable. The headset LEDs flash when
charging. It takes up to 2 hours to fully charge your headset. The LEDs turn off once charging is
complete.
NOTE Both the charge stand and micro USB cable can be plugged into either a computer or wall
charger. It is only necessary to plug into a computer to update firmware.

Charge stand
Headset LEDs

Battery status

4–5 blue blinks

Battery high

2–3 blue blinks

Battery medium

1 red blink
flashing red

Check headset battery
status

Micro USB cable

Battery low
Battery critical; Recharge headset

There are several ways to check your headset battery status.
1

Wearing the headset, tap the Call

When not wearing the headset, tap any button except the Call button and observe the headset
LEDs.

Place the headset in the charge cradle and observe the headset LEDs.

button and listen to the voice alert (smartphone only).

Load software

Some softphones require the installation of Plantronics Hub for Windows and Mac to enable
headset control (answer/end and mute) functionality.
1

Install Plantronics Hub for Windows and Mac onto your computer by visiting plantronics.com/
software.

Manage your headset settings with your computer or mobile device with Plantronics Hub for
Windows and Mac or Plantronics Hub for iOS and Android, respectively (plantronics.com/
software).
Plantronics Hub

iOS and Android

Windows and Mac

Call control for softphones

Change headset language

Update firmware

Turn features on/off

View user guide

Battery meter

The basics

([ ])

ANC

Volume up/down
Track backward*
Play/pause music*
Track forward*
ANC

NOTE *Functionality varies by application. Does not function with web-based apps.

Make/Take/End Calls

Answer or end a call
Tap the Call button.
Call back last call (smartphone)
To dial your last number you dialed, double-tap the Call

button.

Voice dial (smartphone)
If your smartphone has a voice-enabled assistant, press and hold the Call button for 2 seconds
and wait for the phone prompt and then tell the phone to dial the number of a stored contact.

Mute/unmute

While on an active call, choose:
• Tap the red Mute button
• Take off/put on your headset while on an active call (requires active smart sensors)

Mute on reminder*

* Plantronics Hub for Windows and Mac required (plantronics.com/software)
If you have muted an active call and you start to speak, then a desktop notification reminds you
that you are on mute. You can add a voice prompt notification by managing your mute features
with Plantronics Hub for Windows and Mac.

OpenMic
Volume
Play or pause music

While not on a call, tap the red Mute button to activate OpenMic and hear your surroundings.
Control the level of ambient noise you hear by adjusting the volume wheel.
Rotate the volume wheel

forward (+) or backward (–) to control the volume.

Choose:
• Put on/take off the headset (requires active smart sensors)
• Tap the Play/pause

button

NOTE Functionality varies by application. Does not function with web-based apps.

Track selection
Use sensors

Tap the Forward button

or Back button

to control the track selection.

NOTE Functionality varies by application. Does not function with web-based apps.
Smart sensors respond when you put on or take off your headphones.
With active sensors

putting on the headset will:

taking off the headset will:

Call

answer the call

mute the headset

Music/media

resume music/media (if playing
previous to taking off)*

pause music/media (if playing)*

Mute

unmute if on an active call

mute if on an active call

NOTE *Functionality varies by application. Does not function with web-based apps.
Reset sensors
You may need to reset the sensors if they are not working as expected.
There are two ways to reset the headset sensors. Choose:
• With your headset powered on, charge your headset on the charge stand for 10 seconds
• Press and hold both the Mute and Play/pause
buttons for more than 4 seconds until the
LEDs flash purple twice, being careful to not touch the earcup padding or allow it to come in
contact with surfaces
Disable sensors
You can disable your headset smart sensors several ways:
• Manage sensors through Plantronics Hub software
10

• Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple
then red. Repeat to reactivate; the LED flashes purple then blue

NOTE Sensors cannot be disabled while streaming audio.

ANC

Active Noise Cancelling (ANC) reduces external noise and enhances your music and sound quality.
Your headset ships with ANC on. To turn ANC off, slide the stitch away from "ANC."

More Features

DeepSleep Mode

If you leave your headphones powered on but out of range of your paired phone or USB adapter
for more than 7 days, your headset conserves its battery power by entering into DeepSleep mode.
Once back in range with your phone or USB adapter, press the Call control
DeepSleep mode.

Answer calls from a
second device

button to exit

It's easy to answer calls from two devices (including softphone).
When on a call, you hear a ringtone notification of the incoming call from the second paired
device.
To answer a second call from the other device, first tap the Call button to end the current call
and tap the Call button again to answer the new call. If you choose to not answer the second call,
it will go to voicemail.

Change language

You can change the voice prompts language of your headset (for example "mute on").
1

Download Plantronics Hub for Windows/Mac at plantronics.com/software.

Dock your headset in the charge stand and plug it directly into your computer.

Disconnect your headset from other devices; this includes unplugging your USB adapter from the
computer.

Open Plantronics Hub for Windows/Mac and go to Settings > Language to view language choices
for voice prompts.

Update firmware

Firmware updates are designed to keep your headset current with the latest technology.
Update your firmware to:
• Change voice alert/command languages
• Improve performance
• Add new features to your device
1

Download Plantronics Hub for Windows/Mac at plantronics.com/software.

To update your headset firmware, dock your headset in the charge stand and plug it directly into
your computer. Disconnect your headset from other devices; this includes unplugging your USB
adapter from the computer.

Open Plantronics Hub for Windows/Mac and check the Updates tab for firmware update alerts.

TIP

• Do not answer or place a call during the update

What's in the box

Contents may vary by product.

Headset

Bluetooth USB Adapter

Accessories

Charge stand

Carrying case

Micro USB cable

Sold separately at plantronics.com/accessories.

Wall charger

Troubleshoot

When I use my headset with a
softphone, the headset call control
and mute buttons don't work.

Check the following:
• Make sure the softphone you are using is supported by viewing our
software compatibility guide.
• If required to enable headset control (answer/end and mute)
functionality, ensure you have Plantronics Hub for Windows/Mac
(v. 3.6 or later) installed. See Load software.

I can't unmute my headset when I'm
on a softphone call.
The headset sensors are not
working as expected.
• A call is not automatically answered
when I put on my headset

Ensure that you have Plantronics Hub for Windows/Mac v. 3.6 or
later installed.
If your headset sensors are not working as expected, you may
need to reset the sensors. See Reset sensors.

• Mute/unmute is not working when I
take on/off my headset during a cal
• During a call, mute unexpectedly
turns on.
During a call, nobody can hear me.

Configure the headset as the recording/output default device.
For Windows, go to Start menu > Control Panel > Sound >
Recording tab. Select Plantronics BT600, right-click, select
“Select as Default Device” and click OK.
For Mac, go to Apple menu > System Preferences > Sound >
Output tab and select Plantronics BT600.

During a call, I can't hear anybody.

Configure the headset as the playback/input default device.
For Windows, go to Start menu > Control Panel > Sound >
Playback tab. Select Plantronics BT600, right-click, select “Select
as Default Device” and click OK.
For Mac, go to Apple menu > System Preferences > Sound >
Input tab and select Plantronics BT600.

During a call, I get interference and
drops in sound.

Your headset is configured for optimal performance during
conference calls. Stereo telephony is on by default. To increase
Bluetooth density, change the setting from stereo telephony to
mono telephony by holding the Mute button for four seconds while
not on a call, until you hear "Wideband stereo off." You can also
change the setting in Plantronics Hub for Windows/Mac by going
to Settings > Wireless > Extended Range Mode.

Music is not coming through my
headset.

To configure your USB adapter to play music, see Configure USB
adapter.

On my Mac, if I'm listening to
streaming audio and take off the
headset, iTunes starts playing when
I put the headset back on.

This is a known issue. Turn off play/pause setting in the sensors
tab of Plantronics Hub for Windows/Mac.

When I play music and a call comes
in, the music is too loud or doesn't
pause.

To configure your USB adapter to play music, see Configure USB
adapter.

The headset talk time is not
accurate.

Charge the headset fully to reset the accuracy of the talk time
prompts.

I hear an echo when not on a call.

Check and see if OpenMic is on by pressing the red mute button on
the boom when you are not on a call. Our exclusive OpenMic
feature lets you control the level of ambient noise you hear.

Support

EN
0800 410014

FI
0800 117095

NO
80011336

AR
+44 (0)1793 842443*

FR
0800 945770

PL
+44 (0)1793 842443*

CS
+44 (0)1793 842443*

GA
1800 551 896

PT
800 84 45 17

DA
80 88 46 10

HE
+44 (0)1793 842443*

RO
+44 (0)1793 842443*

DE
Deutschland 0800 9323 400
Österreich 0800 242 500
Schweiz 0800 932 340

HU
+44 (0)1793 842443*

RU
8-800-100-64-14
+44 (0)1793 842443*

EL
+44 (0)1793 842443*

IT
800 950934

SV
0200 21 46 81

ES
900 803 666

NL
NL 0800 7526876
BE 0800 39202
LUX 800 24870

TR
+44 (0)1793 842443*

*Support in English
For warranty details, go to plantronics.com/warranty.

NEED MORE HELP?
plantronics.com/support

Plantronics, Inc.

Plantronics BV

345 Encinal Street

South Point Building C

Santa Cruz, CA 95060

Scorpius 140

United States

2132 LR Hoofddorp, Netherlands

other countries. Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks
are the property of their respective owners.
Patents: US 8,208,673; 8,494,153; CN ZL201530152759.7; ZL201530152785.X; EM 002700138; 002700146; IN 272226; 272227; KO 30-833989; TW
D171945; patents pending.
205084-06 (04.16)

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