Harmonic Inc Case Study

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CASE STUDY

Harmonic: A long history of
collaborative innovation.

Partnering to bring amazing video experiences to the world.
Delivering video in today's world requires a constant stream of innovation. As complexity increases
and technology swiftly advances. Harmonic has trusted Plexus to help keep their products ahead of
the curve. See why they have partnered with us for nearly 15 years — and counting.

SOLUTION
SPOTLIGHT

CUSTOMER:

SOLUTIONS:

HARMONIC, INC.

• Design and Development
• Supply Chain Solutions

PRODUCT:
VIDEO DELIVERY
INFRASTRUCTURE SOLUTIONS

• New Product Introduction
• Manufacturing
• Aftermarket Services

Today’s video technology is constantly advancing.
Harmonic is a global provider of video encoding, streaming, storage, playback and cable/edge
equipment. In their industry, product cycles are fast — maybe one or two years. As video
technology advances, streaming services require more and more bandwidth to support the
consumer's need. That means new product development is constant - and it needs to happen
fast. At the same time, Harmonic is a global company that needs to support equipment at
various stages of advancement. As some areas of the world are pushing into higher and higher
resolution video, less developed regions still require support for standard definition delivery.
It's this level of complexity and need for constant innovation that has led Harmonic to trust
Plexus as their product realization partner since 2003.

Harmonic's relationship with
Plexus began in 2003 and is
still going strong, far outlasting
the average length of customer
relationships in the electronics
manufacturing industry.

Growing the relationship.
When Harmonic first became a Plexus customer, they were familiar with Plexus’
reputation for dependability. They knew we do what we say, and they were confident in
our ability to meet the demands of their industry.
Since then, Plexus has been providing global product solutions for Harmonic, supported
by sites across the world. The relationship began with New Product Introduction
and Manufacturing. Over the years it has grown to include all aspects of our product
realization value stream — process and test engineering for product development, global
Supply Chain Solutions, direct order fulfillment, and Aftermarket Services to support
Harmonic’s products in the field.

Hitting a collaborative stride.
For Harmonic to stay at the forefront of their industry, they need a partner they can rely on.
Constant innovation and quick product fulfillment is imperative in a market that changes so
quickly. They also need the highest level of technical expertise. As video compression improves,
and bandwidth needs increase, the technology becomes more and more complex. Harmonic needs
a partner with the engineering, manufacturing and supply chain capabilities to bring those complex
products to the market quickly and with the highest quality.
With Plexus, they get all of those qualities. And it comes packaged in a relationship that provides

We can be more than a
partner — we can help
recognize opportunities and
proactively solve problems
for next-generation product
development.

an unprecedented level of collaboration. When Harmonic wishes to develop a new product, they
have a direct connection with our engineering team. They’ll work closely with our Design and
Development team on-site at our Penang Design Center. The Plexus and Harmonic teams will then
work side by side to design and engineer the product. This level of integration allows us to fully
understand Harmonic’s needs and tackle the most complex product development challenges as a
single time with the same set of goals.
After years of collaborating in this way, our teams have built a strong relationship that keeps
product fulfillment running smoothly, reducing any issues or delays. In fact, our team knows
Harmonic, their product needs and the needs of their customers, as well as Harmonic does. Which
means we can be more than a partner — we can help recognize opportunities and proactively
solve problems for next-generation products.

Continuing the innovation.
To date, Plexus has shipped more than $1 billion in products for Harmonic. The relationship

Harmonic presented the
Supplier of the Year award to
recognize Plexus for superior
service and responsiveness in
product fulfillment.

that began in 2003 has far outlasted the length of most relationships in our industry. It’s
a testament to the high degree of confidence Harmonic places in Plexus to deliver on their
needs. They’ve trusted us to move their business to the Penang-Island View facility and
navigate geographical challenges in communicating between our team and their Israel-based
engineering team. They’ve trusted us to ship products directly to their end customers.
And most of all, they continue to rely on Plexus as a long-term partner to help them bring
amazing video experiences to the world.

Contact our Communications team at plexus.com/contact or by using the appropriate phone number below.
AMERICAS
+1 877 733 7260

EUROPE
+44 (0)1506 637 997

ASIA PACIFIC
+604 632 5252

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