Poly Hub Desktop Install Notes Enterprise En

User Manual: Poly Enterprise Software | Poly, formerly Plantronics & Polycom

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Date: 08/25/2021
Rev: 3.23

Install Notes for Enterprise Installations of Plantronics Hub™
for Windows and Mac v3.23
Table of Contents
Overview of Plantronics Enterprise software ................................................................................................................... 3
Plantronics Hub for Windows/Mac .............................................................................................................................. 3
Plantronics Manager Pro .............................................................................................................................................. 3
Plantronics Manager .................................................................................................................................................... 3
System Requirements –Plantronics Hub .......................................................................................................................... 3
Permissions .................................................................................................................................................................. 3
Windows Hardware Requirements .............................................................................................................................. 4
CPU ........................................................................................................................................................................... 4
Memory .................................................................................................................................................................... 4
Hard drive ................................................................................................................................................................. 4
Mac OS Supported Platforms ....................................................................................................................................... 4
Bandwidth Requirements............................................................................................................................................. 4
Software Prerequisites ................................................................................................................................................. 4
Operating Systems ....................................................................................................................................................... 4
Supported ................................................................................................................................................................. 4
Plantronics Hub for Android and iOS Support .............................................................................................................. 5
Virtualized Environments (VDI) ................................................................................................................................ 5
Browser ........................................................................................................................................................................ 5
Network Requirements ................................................................................................................................................ 5
Ports & Protocols ...................................................................................................................................................... 5
Softphone and Media Player Compatibility ................................................................................................................. 5
Media Players ........................................................................................................................................................... 6
Supported devices ........................................................................................................................................................ 6
Supported Languages ................................................................................................................................................... 8
Upgrading from Previous Releases ............................................................................................................................... 8
New Installations of Plantronics Hub for Windows ...................................................................................................... 9

New Installations of Plantronics Hub for Mac ............................................................................................................ 10
Uninstalling Plantronics Hub for Windows................................................................................................................. 10
Possible Files Remaining on System When Using the Plantronics Hub exe ........................................................... 10
Possible Files Remaining on System When Using the Plantronics Hub MSI’s ........................................................ 10
Plantronics Created Registry Entry ......................................................................................................................... 11
Uninstalling Plantronics Hub for Mac ......................................................................................................................... 11
Possible Files Remaining on System Following an Uninstall ................................................................................... 11
Possible Files Remaining on System When Plantronics Hub for Mac Is Cancelled ................................................. 12

Overview of Plantronics Enterprise software
Plantronics Hub for Windows/Mac
Plantronics Hub is a stand-alone application providing call control, settings management, device
firmware update capabilities as well as battery level and mute alerts notifications. Plantronics Hub
connects to the cloud-based Plantronics Manager Pro or to a local network share for its IT-directed
settings. On an IT-defined schedule, Plantronics Hub will connect to Plantronics Manager, Plantronics
Manager Pro or the local network share and download any changes since the last poll. Users have the
ability to change non-IT locked settings even when offline.

Plantronics Manager Pro

Plantronics Manager Pro is a multi-tenant application hosted by Amazon Web Services. IT uses
Plantronics Manager Pro to configure device and software settings, manage/deploy updates, and gain
insights into their environment via available report suites. The enterprise does not have to use
Plantronics Manager Pro for users to have all the benefits of Plantronics Hub. In the event that
Plantronics Manager Pro is not used by the enterprise, Plantronics Hub will connect to the Plantronics
consumer tenant for updates. In this case, Plantronics will notify the end user of software and
firmware updates directly and the end user will manage their own configuration.

Plantronics Manager
Plantronics Manager is a multi-tenant application hosted by Amazon Web Services. IT uses Plantronics
Manager to configure device and software settings and manage/deploy updates. Configuration
changes and updates created in Plantronics Manager are saved to an IT defined network share within
the company’s network. Plantronics Hub connects to this network share on an IT defined schedule to
retrieve updates. Plantronics Hub does not traverse the company’s firewall and does not connect to
the cloud.

System Requirements –Plantronics Hub
Permissions

Administrative rights are required to for the initial installation of this application. Updates to
Plantronics Hub leverage the “Plantronics Update Service” process allowing subsequent in-place
updates to complete even if the logged in user does not have administrative rights.

Windows Hardware Requirements

CPU
Core 2 Duo or Athlon X2 at 2.4 GHz
Memory
About 160 Mb of Private Working Set

Hard drive
Requires approximately 200 Mb

Mac OS Supported Platforms
MacBook Pro
MacBook Air
iMac
Mac Mini
Mac Pro

Bandwidth Requirements
The bandwidth requirements vary based upon the type of update that is being downloaded from
Plantronics Manager/Pro. Settings updates and softphone plugin updates are extremely small in size.
A Plantronics Hub update is larger and consumes more bandwidth than settings updates. Plantronics
Hub updates do not have to be deployed from Plantronics Manager/Pro. They can be deployed from
a local network server or through typical deployment tools such as Tivoli, SCCM etc. Depending on
the entitlements purchased, Plantronics Hub for Windows/Mac may additionally send data for report
population in Plantronics Manager Pro.

Software Prerequisites

Uninstall all previous versions of Plantronics Hub as they may be connecting to the
Plantronics consumer tenant.
Plantronics Hub for Windows requires Microsoft .net 4.0 and Windows Installer 4.5. Information
on Windows Installer 4.5 can be found here.
Plantronics Hub for Mac does not have any prerequisites.

Operating Systems
Supported

Windows 7, Windows 8.x (Desktop Mode), Windows 10 (Desktop Mode)

Mac OS versions High Sierra (10.13) , Mojave (10.14), Catalina (10.15), and Big Sur (11.1)

Plantronics Hub for Android and iOS Support

Click here for Plantronics Hub for Android and iOS requirements .

Virtualized Environments (VDI)

Plantronics Hub now supports certain VDI configurations. For example:

• Microsoft Skype for Business running Windows operating system and in Citrix XenDesktop
and XenApp environments
• Certain versions of Cisco Jabber VXME running on Windows operating system and in
Citrix XenDesktop environment
• Certain models of HP and Dell Wyse thin terminals as well as normal PCs/laptops repurposed for VDI
• Support is available regardless of Plantronics Hub being installed or not
For further information on VDI support please contact Plantronics by visiting

https://www.poly.com/content/dam/www/products/services/cloud/plantronics-managerpro/doc/support-for-vdi-en.pdf .

Browser
Plantronics Hub does not have any dependencies on the browser and therefore has no browser
requirements.

Network Requirements
Ports & Protocols

Please review Plantronics Manager or Plantronics Manager Pro User Guide for network
requirements. User guides are available on
https://www.poly.com/us/en/support/enterprise-software .

Softphone and Media Player Compatibility

Plantronics Hub for Windows
• Avaya Aura Agent Desktop v7.0 31.1.13.69
• Avaya Communicator V.2.1.4.84
• Avaya Communicator for Microsoft Lync v6.4.0.9
• Avaya Equinox v3.5.5.113.24

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Avaya one-X Communicator R6.2 SP13 (6.2.13.2)
Avaya one-X Agent v2.5.12.0
Avaya IX Workplace
BroadSoft Communicator v22.3.1.193
Cisco IP Communicator V.8.6.6
Cisco Jabber 11.9.3, 12.5 (32-bit and 64-bit)
Cisco Unified Personal Communicator (CUPC) V8.6.4
Genesys PureCloud 8.41.1
Genesys Workspace Desktop Edition v8.5.126.07
Genesys Workspace Web Edition v8.5.401.05
Microsoft Office Communicator R2 3.5 (3.5.6907.268)
Microsoft Lync 2015 – v15.0.5127.1000
Microsoft Skype for Business 2016 v16.4834.1000
Microsoft Teams
NEC Univerge SP350 v6.11.0.0 and V6.10.0.0
Shoretel Communicator v14.2 (Additional configuration required for the Shoretel TAPI
Driver. Contact your system administrator)
SwyxIt! v10.40.2694 and v11.10.1.0
Zoom Meetings v4.4.6

Plantronics Hub for Mac
• Avaya one-X Communicator v2.0.2.3
• Avaya Equinox v3.5.5.112.18
• Cisco Jabber v11.9.3 and 12.5
• Zoom Meetings v4.4.6
Media Players
Windows Media
iTunes

Supported Devices

APU-75
APU-75D
APU-76
BackBeat PRO
BackBeat PRO 2
BackBeat SENSE
Blackwire 200 Series
Blackwire 300 Series
Blackwire 400 Series
Blackwire 500 Series
Blackwire 600 series
Blackwire 700 Series
Blackwire 3210 Series

Blackwire 3215 Series
Blackwire 3220 Series
Blackwire 3225 Series

Blackwire 3300 Series
Blackwire 5210 Series
Blackwire 5220 Series
Blackwire 7225 Series
Blackwire 8225
Calisto 600 Series
Calisto 800 Series
Calisto 3200 Series
Calisto 5200 Series
Calisto 5300 Series
Calisto 7200
Calisto 240
Clarity 340 CS50/60-USB
D200
DA45 DA70 DA70-UC DA80
DA90
EagleEye Mini USB Camera
EncorePro 500 USB Series
EncorePro 700 USB Series
Entera USB
MDA200 Audio Switcher
MDA220 USB
MDA400 QD Series
Poly Sync 20
Poly Sync 40
BT700
Savi 400 Series
Savi 700 Series
Savi 7300 Series
Savi 8200 Series
Voyager 3200 Series
Voyager 4200 Series
Voyager 5200 Series
Voyager 6200 Series
Voyager 8200 Series
Voyager Edge Series
Voyager Focus UC
Voyager Focus 2
Voyager 4300
Voyager Legend UC
Voyager Pro UC

Supported Languages
English – US

English – UK (en-GB)
Finnish (fi)
French – Canada (fr-CA)
French (fr)
German (de)
Italian (it)
Japanese (ja)
Korean (ko)
Norwegian (no)
Portuguese – Brazil (pt-BR)
Portuguese – Portugal (pt-PT)
Spanish – Mexico (es-MX)
Spanish – Spain (es-ES) Swedish
(sv)
Turkish (tr)
Chinese – Simplified (zh-CN)
Chinese – Traditional (zh-TW)
Danish (da)
Dutch (nl)
Russian (ru)

Upgrading from Previous Releases

If you are upgrading from Spokes 2.x, you must uninstall Spokes 2.x before installing Plantronics Hub
3.x.

Upgrading from Plantronics Hub 3.x to the latest version of Plantronics Hub can be done in place. No
uninstall is required.

New Installations of Plantronics Hub for Windows
Plantronics Hub for Windows can be installed manually using the Plantronics Hub install file or through
any deployment tools such SCCM, KACE, Tivoli etc. If you plan to make Plantronics Hub part of your
system image, please be sure to read the Plantronics Manager/Pro user guide for the proper way to
build your image. Updates to Plantronics Hub will be available from Plantronics Manager/Pro. IT can
choose to use Plantronics Manager/Pro as the deployment mechanism for these updates or can deploy
using in-house deployment tools. Please see the Plantronics Manager/Pro user guide for information
on installing Plantronics Hub for Windows in an enterprise environment. In order for Plantronics Hub
for Windows to connect to your enterprise tenant, you must download Plantronics Hub for Windows
from within your tenant. The version found within your tenant is customized for your tenant. The
generic MSI found on Plantronics.com will cause Plantronics Hub to connect to the Plantronics
consumer tenant.
The Plantronics Hub application installs a Plantronics icon that is typically available in the bottom right
notification area of Windows. By default, this icon will install in the overflow area. To get the full
benefit of this icon (battery status, update notifications, mute alerts, etc), the default behavior will
need to be modified using the steps below:
--Select Start > Control Panel
--In the Search dialog type Notification
--Select the Customize Notification Icons link
--Locate the Plantronics Software/Plantronics Hub entry and use the dropdown to select “Show icon and
notifications” and select OK.

Plantronics Hub also installs a desktop icon by default. To install the Plantronics Hub on a Microsoft
Windows operating system without creating a desktop shortcut, use the normal method of deploying via
Microsoft Installer (*.msi) with command-line parameters.
HIDEDESKTOPSHORTCUT=1
Following is an example command line for installation without creating a desktop shortcut:
msiexec /i PlantronicsHubInstaller_x32.msi HIDEDESKTOPSHORTCUT=1

When upgrading Hub from an older version, use of this parameter in the command line installation will
remove the existing shortcut from the desktop.

New Installations of Plantronics Hub for Mac

Plantronics Hub for Mac can be installed manually using the Hub dmg file. Please see the Plantronics
Manager/Pro user guide for information on installing Plantronics Hub for Mac in an enterprise
environment.

Uninstalling Plantronics Hub for Windows

Uninstalling Plantronics Hub for Windows can be done manually from the Windows Control Panel or
through group policy or any deployment tools. Device settings that were customized will remain intact
as those settings are saved to the device. The uninstall of Plantronics Hub will remove the files that
direct Plantronics Hub to the proper tenant. To ensure that Plantronics Hub connects to the proper
tenant during a re-install, ensure the MSI was downloaded from within the tenant.

Possible Files Remaining on System When Using the Plantronics Hub exe

After cancelling an install or uninstalling Plantronics Hub for Windows using.exe, some files may remain
and require manual removal. Use the following search parameters to locate the Plantronics files that
can safely be removed:
•
•

OldMHUUninstaller_*.log
Plantronics_Hub_Software_*.log

Below are examples of the files that you may find on your system.
EXE Remnants
Name
C:\Users\Tester\AppData\Local\Temp\
OldMHUUninstaller_20170126190851.log
OldMHUUninstaller_20170126190851_0_OldMHUUninstallerMSI.log
OldMUHHninstaller_20170126192051.log
OldMUHHninstaller_2017012619205_0_OldMHUUninstallerMSI.log
Plantronics_Hub_Software_20170126190809.log
Plantronics_Hub_Software_20170126190809_1_PLTHUB_x64.log
Plantronics_Hub_Software_20170126192003.log
Plantronics_Hub_Software_20170126192003_0_PLTHUB_x64.log

Possible Files Remaining on System When Using the Plantronics Hub MSI’s
After cancelling an install or uninstalling Plantronics Hub for Windows with 32/64 bit MSI, some files
may remain and require manual removal. Below are examples of the files that you may find on your
system.
MSI Remnants

/Users//Library/Application Support/Plantronics/Plantronics
Hub/Plantronics/Spokes.config
/Users//Library/Application Support/Plantronics/Plantronics
Hub/Plantronics/Spokes.config
/Users//Library/Application Support/Plantronics/Plantronics
Hub/Plantronics/Spokes.config

Plantronics Created Registry Entry

Plantronics also creates a key called System ID in:
HKEY_LOCAL_MACHINE\SOFTWARE\PLANTRONICS
This key is used to uniquely identify the Plantronics Hub user and is not deleted when Plantronics Hub
for Windows is uninstalled. This key prevents a user from being duplicated in the Plantronics Manager
Pro database if there is an uninstall and then re-install of Plantronics Hub. Removing this registry key
and reinstalling Hub will cause this user to be created a second time in the Plantronics Manager Pro
database and it is therefore recommended that the registry key NOT be removed by Hub users who are
part of an enterprise tenant using Plantronics Manager Pro. This key in not collected for consumer
tenants.
For more details, please see the Plantronics Privacy Policy.

https://www.poly.com/us/en/legal/privacy/privacy-policy

Uninstalling Plantronics Hub for Mac

Drag the Plantronics Hub icon from the Applications folder to the trash.

Possible Files Remaining on System Following an Uninstall

Additional folders, sub-folders and files may require manual removal. Navigate to the following
location to remove them:
Name:

Full path: %@

Plantronics

/Users/>useruseruseruseruseruseruseruseruseruseruseruser/Library/Application Support/Plantronics/Plantronics
Hub/Plantronics/Spokes.config
/Library/LaunchDaemons/com.PlantronicsUpdateService.plist
/usr/local/libexec/SpokesUpdateService

PltDaemon.log

/var/log/PltDaemon.log

FWUpgrade
Spokes.config

Possible Files Remaining on System When Plantronics Hub for Mac Is Cancelled

Cancelling during an installation of Plantronics Hub for Mac may leave the “Plantronics Software” disk
image still mounted.
Manually eject the Plantronics Software disk image by dragging it to the trash.



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