Poly Hub Desktop Install Notes En

User Manual: Poly Hub Desktop - Windows/Mac Software | Poly, formerly Plantronics & Polycom

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Date: 08/25/2021
Rev: 3.23

Install Notes for Plantronics Hub™ for Windows and
Mac v3.23
Table of Contents
Installation of Plantronics Hub for Windows.......................................................................................................... 3
Plantronics Hub .................................................................................................................................................. 3
Permissions ........................................................................................................................................................ 3
Windows Hardware Requirements .................................................................................................................... 3
CPU ................................................................................................................................................................. 3
Memory.......................................................................................................................................................... 3
Hard drive ...................................................................................................................................................... 4
Supported Platforms for Mac ...................................................................................................................................... 4
Plantronics Hub for Android and iOS Support .................................................................................................... 4
Bandwidth Requirements .................................................................................................................................. 4
Software Prerequisites ....................................................................................................................................... 4
Operating Systems ............................................................................................................................................. 4
Supported ...................................................................................................................................................... 4
Virtualized Environments (VDI) ...................................................................................................................... 4
Browser .............................................................................................................................................................. 5
Network Requirements ...................................................................................................................................... 5
Ports & Protocols ........................................................................................................................................... 5
Softphone and Media Player Compatibility ....................................................................................................... 5
Plantronics Hub for Windows ........................................................................................................................ 5
Media Players................................................................................................................................................. 6
Supported Devices ............................................................................................................................................. 6
Supported Languages ......................................................................................................................................... 7
Upgrading from Previous Releases .................................................................................................................... 8
New Installations of Plantronics Hub for Windows............................................................................................ 8
New Install of Plantronics Hub for Mac.............................................................................................................. 8
Uninstalling Plantronics Hub for Windows ........................................................................................................ 9

Possible Files Remaining on System When Using the Plantronics Hub exe ................................................... 9
Possible Files Remaining on System When Using the Plantronics Hub MSI’s ................................................ 9
Plantronics Created Registry Entry ............................................................................................................... 10
Uninstalling Plantronics Hub for Mac............................................................................................................... 10
Possible Files Remaining on System Following an Uninstall ........................................................................ 10
Possible Files Remaining on System When Plantronics Hub for Mac Is Cancelled....................................... 11

Installation of Plantronics Hub for Windows
Plantronics Hub
Plantronics Hub for Windows/Mac is a stand-alone application providing call control, settings
management, update and battery level notifications and mute alerts.
Windows
The Plantronics Hub for Windows application can be launched from the Windows Start Menu or
from the Plantronics icon in the bottom right notification area (user-initiated modification
required)1. The Plantronics Hub application will run in the background at start up and uses
minimal system resources.
Mac
Once the Plantronics Hub for Mac application is installed, a Plantronics headset icon should
appear in the upper right menu.

Permissions
Administrative rights are required to install this application.
With Plantronics Hub for Windows, you may be prompted by Windows UAC to allow the
installation of this software. Select yes to continue the installation.

Windows Hardware Requirements
CPU

Core 2 Duo or Athlon X2 at 2.4 GHz

Memory

About 160 Mb of Private Working Set

Select Customize Notifications from the Windows Control Panel and modify the Plantronics software to “show
icon and notifications”

1

Hard drive

Requires approximately 200 Mb

Supported Platforms for Mac
MacBook Pro
MacBook Air
iMac
Mac Mini
Mac Pro

Plantronics Hub for Android and iOS Support

Click here for Plantronics Hub for Android and iOS requirements.

Bandwidth Requirements

The bandwidth requirements vary based upon the type of update that is being downloaded from
Plantronics Manager. Firmware updates are relatively small and require minimal bandwidth for
the download. The Plantronics Hub application is larger and consumes more bandwidth than
firmware updates.

Software Prerequisites

Plantronics Hub for Windows requires Microsoft .net 4.0 and Windows Installer 4.5. Information
on Windows Installer 4.5 can be found here.
Plantronics Hub for Mac does not have any prerequisites.

Operating Systems
Supported

Windows 7, Windows 8.x (Desktop Mode), Windows 10 (Desktop
Mode)
Mac OS versions High Sierra (10.13), Mojave (10.14), Catalina (10.15), and Big Sur (11.1)

Virtualized Environments (VDI)

Plantronics Hub now supports certain VDI configurations. For example:

• Microsoft Skype for Business running Windows operating system and in
Citrix XenDesktop and XenApp environments
• Certain versions of Cisco Jabber VXME running on Windows operating system and
in Citrix XenDesktop environment

• Certain models of HP and Dell Wyse thin terminals as well as normal PCs/laptops repurposed for VDI
• Support is available regardless of whether Plantronics Hub is installed or not
For further information on VDI support please contact Plantronics by visiting

https://www.poly.com/content/dam/www/products/services/cloud/plantronics-managerpro/doc/support-for-vdi-en.pdf .

Browser

Plantronics Hub does not have any dependencies on the browser and therefore has no browser
requirements.

Network Requirements
Ports & Protocols

Plantronics Hub for Windows uses SSL, port 443 to provide notification and download of
updates. If this port is not open, you will not be able to receive notifications of available updates.

Softphone and Media Player Compatibility
Plantronics Hub for Windows

• Avaya Aura Agent Desktop v7.0 31.1.13.69
• Avaya Communicator V.2.1.4.84
• Avaya Communicator for Microsoft Lync v6.4.0.9
• Avaya Equinox v3.5.5.113.24
• Avaya one-X Communicator R6.2 SP13 (6.2.13.2)
• Avaya one-X Agent v2.5.12.0
• Avaya IX Workplace
• BroadSoft Communicator v22.3.1.193
• Cisco IP Communicator V.8.6.6
• Cisco Jabber 11.9.3, 12.5 (32-bit and 64-bit)
• Cisco Unified Personal Communicator (CUPC) V8.6.4
• Genesys PureCloud 8.41.1
• Genesys Workspace Desktop Edition v8.5.126.07
• Genesys Workspace Web Edition v8.5.401.05
• Microsoft Office Communicator R2 3.5 (3.5.6907.268)
• Microsoft Lync 2015 – v15.0.5127.1000
• Microsoft Skype for Business 2016 v16.4834.1000

• Microsoft Teams
• NEC Univerge SP350 v6.11.0.0 and V6.10.0.0
• Shoretel Communicator v14.2 (Additional configuration required for the Shoretel TAPI Driver.

Contact your system administrator)
• SwyxIt! v10.40.2694 and v11.10.1.0
• Zoom Meetings v4.4.6

Plantronics Hub for Mac
• Avaya one-X Communicator v2.0.2.3
• Avaya Equinox v3.5.5.112.18
• Cisco Jabber v11.9.3 and 12.5
• Zoom Meetings v4.4.6
Media Players
Windows Media
iTunes

Supported Devices

APU-75
APU-75D
APU-76
BackBeat PRO
BackBeat PRO 2
BackBeat SENSE
Blackwire 200 Series
Blackwire 300 Series
Blackwire 400 Series
Blackwire 500 Series
Blackwire 600 series
Blackwire 700 Series
Blackwire 3210 Series
Blackwire 3215 Series
Blackwire 3220 Series
Blackwire 3225 Series

Blackwire 3300 Series
Blackwire 5210 Series
Blackwire 5220 Series
Blackwire 7225 Series
Blackwire 8225
Calisto 600 Series
Calisto 800 Series
Calisto 3200 Series
Calisto 5200 Series
Calisto 5300 Series
Calisto 7200
Calisto 240
Clarity 340 CS50/60-USB
D200
DA45 DA70 DA70-UC DA80
DA90
EagleEye Mini USB Camera
EncorePro 500 USB Series
EncorePro 700 USB Series
Entera USB
MDA200 Audio Switcher
MDA220 USB
MDA400 QD Series
Poly Sync 20
Poly Sync 40
BT700
Savi 400 Series
Savi 700 Series
Savi 7300 Series
Savi 8200 Series
Voyager 3200 Series
Voyager 4200 Series
Voyager 5200 Series
Voyager 6200 Series
Voyager 8200 Series
Voyager Edge Series
Voyager Focus UC
Voyager Focus 2
Voyager 4300
Voyager Legend UC
Voyager Pro UC

Supported Languages
English – US

English – UK (en-GB)
Finnish (fi)
French – Canada (fr-CA)
French (fr)
German (de)
Italian (it)
Japanese (ja)
Korean (ko)
Norwegian (no)
Portuguese – Brazil (pt-BR)
Portuguese – Portugal (pt-PT)
Spanish – Mexico (es-MX)
Spanish – Spain (es-ES)
Swedish (sv)
Turkish (tr)
Chinese – Simplified (zh-CN)
Chinese – Traditional (zh-TW)
Danish (da)
Dutch (nl)
Russian (ru)

Upgrading from Previous Releases

If you are upgrading from Spokes 2.x, you must uninstall Spokes 2.x before installing Plantronics
Hub 3.x.
Upgrading from Plantronics Hub 3.x to the latest version of Plantronics Hub can be done in place.
No uninstall is required.

New Installations of Plantronics Hub for Windows

Plantronics Hub for Windows can be installed manually using the Plantronics Hub install file.

New Install of Plantronics Hub for Mac

Plantronics Hub for Mac can be installed manually using the Plantronics Hub dmg file.

Uninstalling Plantronics Hub for Windows

Uninstalling Plantronics Hub for Windows can be done manually from the Windows Control
Panel. Device settings that were customized will remain intact as those settings are saved to the
device.

Possible Files Remaining on System When Using the Plantronics Hub exe

After cancelling an install or uninstalling Plantronics Hub for Windows using.exe, some files may
remain and require manual removal. Use the following search parameters to locate the
Plantronics files that can safely be removed:
•
•

OldMHUUninstaller_*.log
Plantronics_Hub_Software_*.log

Below are examples of the files that you may find on your system.
EXE Remnants
Name
C:\Users\Tester\AppData\Local\Temp\
OldMHUUninstaller_20170126190851.log
OldMHUUninstaller_20170126190851_0_OldMHUUninstallerMSI.log
OldMUHHninstaller_20170126192051.log
OldMUHHninstaller_2017012619205_0_OldMHUUninstallerMSI.log
Plantronics_Hub_Software_20170126190809.log
Plantronics_Hub_Software_20170126190809_1_PLTHUB_x64.log
Plantronics_Hub_Software_20170126192003.log
Plantronics_Hub_Software_20170126192003_0_PLTHUB_x64.log

Possible Files Remaining on System When Using the Plantronics Hub MSI’s
After cancelling an install or uninstalling Plantronics Hub for Windows with 32/64 bit MSI, some
files may remain and require manual removal. Below are examples of the files that you may find
on your system.
MSI Remnants
/Users//Library/Application Support/Plantronics/Plantronics
Hub/Plantronics/Spokes.config
/Users//Library/Application Support/Plantronics/Plantronics
Hub/Plantronics/Spokes.config
/Users//Library/Application Support/Plantronics/Plantronics
Hub/Plantronics/Spokes.config

Plantronics Created Registry Entry

Plantronics also creates a key called System ID in:
HKEY_LOCAL_MACHINE\SOFTWARE\PLANTRONICS
This key is used to uniquely identify the Plantronics Hub user and is not deleted when Plantronics
Hub for Windows is uninstalled. This key prevents a user from being duplicated in the
Plantronics Manager Pro database if there is an uninstall and then re-install of Plantronics Hub.
Removing this registry key and reinstalling Hub will cause this user to be created a second time in
the Plantronics Manager Pro database and it is therefore recommended that the registry key
NOT be removed by Hub users who are part of an enterprise tenant using Plantronics Manager
Pro. This key in not collected for consumer tenants.
For more details, please see the Plantronics Privacy Policy.
https://www.poly.com/us/en/legal/privacy/privacy-policy

Uninstalling Plantronics Hub for Mac

Drag the Plantronics Hub icon from the Applications folder to the trash.

Possible Files Remaining on System Following an Uninstall

Additional folders, sub-folders and files may require manual removal. Navigate to the following
location to remove them:

Name:

Full path: %@

Plantronics

/Users/>useruseruseruseruseruseruseruseruseruseruseruser/Library/Application Support/Plantronics/Plantronics
Hub/Plantronics/Spokes.config
/Library/LaunchDaemons/com.PlantronicsUpdateService.plist
/usr/local/libexec/SpokesUpdateService

PltDaemon.log

/var/log/PltDaemon.log

Spokes.config

Possible Files Remaining on System When Plantronics Hub for Mac Is Cancelled

Cancelling during an installation of Plantronics Hub for Mac may leave some folders and a
“Plantronics Software” disk image still mounted.
Manually eject the Plantronics Software disk image by dragging it to the trash.



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