Poly Studio P21 Release Notes 1 1162
User Manual: Poly Studio P21 Software | Poly, formerly Plantronics & Polycom
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RELEASE NOTES 1.1162.68.2061 | July 2021 | 3725-87417-002A Poly Studio P21 Personal Meeting Display Contents What’s New .................................................................................................................................. 1 Installation ................................................................................................................................... 2 Release History ........................................................................................................................... 2 Security Updates ......................................................................................................................... 2 Products Tested with This Release ........................................................................................... 2 Supported Operating Systems .................................................................................................. 3 Recommended DisplayLink Drivers .......................................................................................... 4 Resolved Issues .......................................................................................................................... 4 Known Issues .............................................................................................................................. 4 Device Limitations ...................................................................................................................... 5 Get Help ....................................................................................................................................... 6 Privacy Policy.............................................................................................................................. 6 Copyright and Trademark Information ..................................................................................... 6 What’s New Poly Studio P21 1.1162.68.2061 includes all the features of previous releases, important fixes, and the following new feature: ● Poly Studio P21 Pending Certification as a USB Accessory for Microsoft Teams Poly Studio P21 Pending Certification as a USB Accessory for Microsoft Teams The Studio P21 personal meeting display is pending certification from Microsoft as a USB accessory when paired with Microsoft Teams. PLANTRONICS + POLYCOM NOW TOGETHER AS POLY 1 Installation Before connecting Poly Studio P21 to your computer, you must download and install the Poly Lens Desktop App and DisplayLink drivers from the Poly Studio P21 landing page. When connecting the supplied USB cable, the end of the USB cable with the USB-A to USB-C cable adapter must connect to your computer. Warning: If you connect Studio P21 personal meeting display before downloading the required DisplayLink drivers, Studio P21 may display a blank screen. USB-C to USB-A Adapters For optimal performance, connect the Poly Studio P21 to a USB-A port on your computer. Alternatively, you can use the attached USB-A to USB-C adapter to connect to a USB-C port on your computer. Note: If you experience issues with a third-party USB adapter, contact the manufacturer. Release History This section lists the release history of the Poly Studio P21 personal meeting display. Release History Release Release Date Features 1.1162.68.2061 July 2021 This release includes important field fixes and support for: • 1.1161.67.2044 June 2021 Poly Studio P21 Pending Certification as a USB Accessory for Microsoft Teams Initial release of the Poly Studio P21 personal meeting display Security Updates Please see the Security Center for security advisories, bulletins, and related acknowledgments and recognition. Products Tested with This Release Poly products are tested extensively with a wide range of products. The following sections provide the products that have been tested for compatibility with this release. Note that this isn’t a complete inventory of compatible equipment, but the products that have been tested with this release. Poly strives to support any system that is standards-compliant, and Poly investigates reports of Poly systems that don’t interoperate with other standards-compliant vendor systems. 2 Supported Headsets Poly Studio P21 supports most 3.5 mm headsets, and has tested the following Poly headsets. • Blackwire 3215 • Blackwire 3225 • Blackwire 3315 • Blackwire 3325 • Blackwire 5210 • Blackwire 5220 Supported Video Conferencing Clients Poly has tested and validated the following video conferencing clients with Poly Studio P21. Note: Your system’s actual performance may vary based on software or hardware configurations. Video Conferencing Clients Tested with This Release Client Windows Version macOS Version 8x8 0.3.8-1 0.3.8-1 BlueJeans 2.26.149.0 2.26.0 Microsoft Teams 1.0 1.00.333671 RingCentral 20.4.31.344 21.1.10.353 StarLeaf 4.3.29 4.4.14 Zoom 5.4.9 (59931.0110) 5.4.9 (59931.0110) Supported Operating Systems You can connect the Poly Studio P21 personal meeting display to computers with the following operating systems. Supported Operating Systems Platform Operating System macOS 10.15, 11.0, 11.1, 11.2, and 11.3 Microsoft Windows Windows 8.1 and 10 3 Recommended DisplayLink Drivers Poly recommends you use the following DisplayLink driver version with your Poly Studio P21. Recommended DisplayLink Driver Platform DisplayLink Driver Version macOS 1.4 Microsoft Windows 10.1 M1 Resolved Issues This section identifies the issues resolved in this release. Resolved Issues Category Issue ID Found in Release Description Application TPI-474 1.1161.67.2044 When entering a Zoom call with the microphone muted, the LED status indicators remain green instead of showing the red mute state. Hardware EN-204472 1.1161.67.2044 When your device is plugged into a USB 2.0 port and the computer wakes from sleep mode, the buttons and vanity lighting don’t work. Hardware EN-205539 1.1161.67.2044 The vanity lights flash multiple times at the start of a call or midcall when the video resolution changes. Known Issues This section identifies the known issues in this release. IMPORTANT: These release notes do not provide a complete listing of all known issues for the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice. 4 Known Issues Category Issue ID Found in Release Description Workaround Application TPI-475 1.1161.6 7.2044 When you press the App button while in an active Zoom call, the LED status indicators turn white. None. Audio HSAAINT553 1.1161.6 7.2044 If you toggle between the 3.5 mm headset and the built-in speakers while there’s audio streaming, the volume level isn’t consistent. Do one of the following: • Stop streaming music or end your call before switching between the 3.5 mm and the built-in speakers. • Unplug the 3.5 mm headset. • Enable Independent Volume Control (IVC) using Poly Lens Desktop and set the headset volume independently of the built-in speaker volume. Audio HSDSP1969 1.1161.6 7.2044 If you’re in an unmuted Teams call and are using your device’s built-in speakerphone, the far end can hear audio from any other app. Don’t play audio from other apps during a Teams call. Hardware HSFWA3354 1.1161.6 7.2044 If you plug in a 3.5 mm headset during a call, the speakerphone remains active, and the headset swap button is inactive. Do one of the following: Hardware HSFWA3350 1.1161.6 7.2044 If you plug in a 3.5 mm headset during a call, the far side can no longer hear your audio. • Plug in the 3.5 mm headset before starting a call. • Unplug the 3.5 mm headset and plug it back in. Do one of the following: • Plug in the 3.5 mm headset before starting a call. • Toggle the microphone mute button. Device Limitations This section provides information on limitations when using Poly Studio P21 devices. 5 Using Studio P21 as Single Display with MacBooks When using your Studio P21 as the only monitor with a MacBook, you can’t use your MacBook in clamshell mode (closing the MacBook display while displaying content on the Studio P21). Get Help For more information about installing, configuring, and administering Poly/Polycom products or services, go to the Poly Online Support Center. Related Poly and Partner Resources See the following sites for information related to this product. ● The Poly Online Support Center is the entry point to online product, service, and solution support information including Video Tutorials, Documents & Software, Knowledge Base, Community Discussions, Poly University, and additional services. ● The Poly Document Library provides support documentation for active products, services, and solutions. The documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration, or administration content from any online device. ● The Poly Community provides access to the latest developer and support information. Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues. ● The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified communications providers deliver high-value business solutions that meet critical customer needs, making it easy for you to communicate face-to-face with the applications and devices you use every day. ● The Poly Services help your business succeed and get the most out of your investment through the benefits of collaboration. Privacy Policy Poly products and services process customer data in a manner consistent with the Poly Privacy Policy. Please direct comments or questions to privacy@poly.com. Copyright and Trademark Information © 2021 Plantronics, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Plantronics, Inc. Plantronics, Inc. (Plantronics + Polycom, Now together as Poly) 345 Encinal Street 6 Santa Cruz, California 95060 Poly and the propeller design are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. 7
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