Poly Sync 60 Series User Guide Ug En
User Manual: Poly Poly Sync 60 - Setup & Support | Poly, formerly Plantronics & Polycom
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PLANTRONICS + POLYCOM. NOW TOGETHER AS Poly Sync 60 Series Bluetooth and USB Conference Room Speakerphone User Guide Contents Controls 3 LEDs 4 Be safe 4 Set up, power and pair Power 5 Corded setup 5 Mobile setup 6 Video camera setup Load software 8 Update firmware 5 7 8 Daily Use 9 Answer or end a call 9 Mute/Unmute 9 Volume 9 Voice assistant (smartphone feature) 9 Launch Microsoft Teams (Teams model only) Customize your speakerphone 9 Charge your mobile phone 9 Link speakerphones (daisy chain audio) Linked speakerphone audio settings Troubleshoot 10 10 11 What's in the box Support 9 12 13 2 Controls A conference room speakerphone with mobile and corded connectivity. Scaled to 45% size Phoneof full Devices Plus / Minus Lock Volume Music Daisy Chain / Link Computer Settings Indicator Light Indicator Music MicNFC / Mic Mute Light Blutooth Support LockLock Indicator Light Lock Device Controls ANC ANC Power Timer Timer ANC Play / Pause Timer Custom Button Button ANC Phone Timer NFC :02 Check / Delete Headphones Settings Computer Mobile Computer Custom Button Plus / Minus Computer Headset Camera Camera Daisy Chain / Link Headphones Headphones Camera Custom Volume Device Controls Device Controls Mic / Mic Mute General Siri Mobile Charging/Battery Daisy Chain / Link / Mobile Camera Google Assistant Settings Headphones Headset Headset Support Indicator Light Blutooth Device Controls Power Near Field Communication Bluetooth pairing Press to interact with Microsoft Teams (Teams model only, desktop application required) Volume down Mute/unmute Volume up Call answer/end Siri, Google Assistant Default voice assistant (smartphone feature) USB phone charge ports Link 2 speakerphones (smartphone feature) Pause/play media (default). Customize feature in Poly Lens App 3 LEDs LED bar What lights mean Crossing blue pattern Pairing mode Solid blue Pairing successful (connected) Flashing green Incoming call Solid green In a call Solid red Mute active Crossing white pattern Linking mode (daisy chain audio) 2 white blinks Linking successful NOTE LEDs do not illuminate in standby mode. Be safe Please read the safety guide for important safety, charging, battery and regulatory information before using your new speakerphone. 4 Set up, power and pair Device Controls ANC Lock Reverse view Computer Camera Timer ANC HeadphonesPlay / Pause Camera Custom Button Timer Device Controls Power Headphones Headset Volume Custom Button Device Controls Mic / Mic Mute Headset Ports on speakerphone's reverse side Computer USB-C port Video camera USB-A port Power port Power Corded setup The speakerphone is powered on when the power cable is connected to an outlet. The power port is on the reverse side of the speakerphone. Connect the USB cable from the speakerphone to your computer's USB-A or USB-C port. USB-C NOTE The USB cable connects to the computer USB-A / USB-C port on the reverse side of the speakerphone. NOTE Ensure that the USB-C-only connector is plugged into the speakerphone. Corded mode may not function if the USB-A to USB-C adapter is connected to the speakerphone. 5 Mobile setup 1 With your speakerphone powered on, press the Bluetooth button for 2 seconds. You hear "pairing" and the LED flashes a crossing blue pattern. Blutooth Camera :02 “Pairing” Poly Sync 60 Headphones Headset 2 Activate Bluetooth on your mobile device and set it to search new devices. Select “Poly Sync 60.” 3 Pairing is successful when you hear "pairing successful" and the LED flashes blue. NFC pairing Your speakerphone supports NFC pairing to your mobile device. NFC pairing may not function if two devices are already paired to your speakerphone. 1 Ensure NFC is enabled on your mobile device and the display is unlocked. (Mobile device NFC capability may vary.) 2 With the speakerphone powered on, bring mobile device's NFC tag within range of the speakerphone's NFC tag until pairing completes. If necessary, accept the connection. Secure Connection (mobile) The Secure Connection feature provides extra security for Bluetooth calls in a conference room. When enabled, your paired device disconnects after each mobile call, ensuring that device audio does not play through the speakerphone when not intended. Manage in Poly Lens App. NOTE Enabling Secure Connection disconnects previously paired devices. 1 With your speakerphone powered on and Secure Connection enabled in Poly Lens App, press the Bluetooth button for 2 seconds. You hear "pairing" and the LED flashes a crossing blue pattern. 2 Activate Bluetooth on your device and set it to search new devices. Select “Poly Sync 60.” Blutooth Camera :02 “Pairing” Headphones Poly Sync 60 Headset 3 Pairing is successful when you hear "pairing successful" and the LED flashes blue. “Pairing Camera successful” Headphones Headset 4 Make or take a mobile call or play music via Bluetooth. 5 After the end of a call, continue the mobile connection by pressing any button within 30 seconds. When no action is taken, the mobile connection ends and the Bluetooth button is no longer illuminated. 6 Video camera setup 1 Your speakerphone ships with the video camera port covered. It is on the reverse side of the speakerphone. Access the port by removing the cover with the provided torx tool. Blutooth Camera Headphones Headset 2 Connect your compatible video camera's cable to the USB-A camera port on the speakerphone. NOTE Video camera cable not provided. 7 Load software Customize your device behavior through advanced settings and options with Poly Lens Desktop App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens. NOTE Device settings are also available in Plantronics Hub Desktop App. Update firmware Keep your firmware up-to-date to improve performance and add new features to your Poly device. Update your firmware using your computer with Poly Lens App. Download at poly.com/lens. While updating firmware: • Do not use your Poly device until the update is complete. • Disconnect your Poly device from paired devices such as phones, tablets and computers. • Do not start a second update from a second device. • Do not stream media. • Do not answer or place a call. 8 Daily Use Answer or end a call Press the Call button to answer or end a call. Mute/Unmute During an active call, press the Mute settings in Poly Lens App. Volume button to mute or unmute the microphones. Manage mute Press the Volume up (+) or down (-) buttons to increase or decrease volume. Adjust speakerphone microphone volume Place a test softphone call and adjust softphone volume and PC sound volume accordingly. Voice assistant (smartphone feature) Siri, Google Assistant, Cortana Press and hold the Call button for 2 seconds to activate your phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls. Launch Microsoft Teams (Teams model only) Your device has a Teams button to quickly view and use the Microsoft Teams desktop app. The Teams button pulses when you have a meeting or notification. • • Customize your speakerphone When not on a call, tap the Teams button to view Microsoft Teams app on your computer. When the Teams button LED pulses purple, tap to view your Teams notifications or meeting. NOTE Teams model and open Teams desktop application required. Teams mobile application is not supported. Customize your Rocket button feature in Poly Lens App. Play/pause media is the default feature when you tap the Rocket button. Choose from: • Play/pause audio (default) • Device status check • Clear trusted device list • Mobile calls only: Default voice assistant (Siri, Google Assistant) • Redial • Hold/resume call (varies by softphone) Charge your mobile phone With the speakerphone powered on, charge up to 2 phones. Connect phone charge cable to one of 2 USB-A charging ports (cables not provided). Phone Charging/Battery Mobile NOTE Connection provides power only. 9 Link speakerphones (daisy chain audio) Use two Poly Sync speakerphones with your Bluetooth-paired mobile device. IMPORTANT Linking mode is available with Bluetooth mobile device connection only. This feature is not available when your speakerphone is connected to a computer with USB cable. NOTE Linking mode can be entered when both speakerphones are inactive (not in a call or streaming media). 1 Power on both speakerphones. 2 Ensure that the speakerphones are unplugged from any computer. 3 Wirelessly link by pressing both Link buttons for 2 seconds. You hear "connecting" and the LEDs pulse white. Linking is successful when you hear "connection successful" and the LED flashes white on both speakerphones. Lock Daisy Chain / Link Daisy Chain / Link :02 :02 Settings “Connecting” ANC Settings “Connecting” Support Timer Support “Connection successful” Custom Button 4 Pair one speakerphone to your idle mobile device. You hear "phone connected" when successfully paired. NOTE You may pair your mobile device before or after linking speakerphones. Blutooth Camera :02 “Pairing” Poly Sync 60 Headphones Headset Linked speakerphone audio settings 5 Control the system from either speakerphone to play audio or make calls. 6 End linking mode by pressing both Link You hear "device disconnected." buttons for 2 seconds. Manage daisy chain audio settings in Poly Lens App. 10 Troubleshoot The speakerphone doesn't play audio when • Ensure that the speakerphone is powered on by connected to my computer in corded mode. connecting the power cable to an outlet. • The computer USB cable may be inserted backwards. Ensure that the USB-C-only end of the cable is inserted into the speakerphone. The end of the cable with USB-A connector (and attached USB-C adapter) inserts into your computer. • Do not connect the USB cable to a phone charging port on the speakerphone's side. Connect to the USB-C port on reverse side of the speakerphone. (Teams model only) How do I interact with Microsoft Teams? • Tap the Teams button to quickly open and use Microsoft Teams. • Teams model is compatible with Microsoft Teams desktop app. Teams mobile app is not supported. • How do I manage my speakerphone using Poly software? • My speakerphone isn't recognized by Poly Lens Mobile App or Plantronics Hub Mobile App. How do I use the Secure Connection feature with my mobile calls? • Your speakerphone is supported by Poly desktop applications: Poly Lens Desktop App and Plantronics Hub Desktop App. Download: poly.com/lens. • Your speakerphone is not supported by Poly mobile apps. The Secure Connection feature provides extra security for Bluetooth calls in a conference room. • Activate Secure Connection in Poly Lens Desktop App. • Automatically disconnects your paired mobile device from the speakerphone after a call. • Continue the mobile connection by pressing any button on the speakerphone within 30 seconds after the end of a call. How do I customize the Rocket feature? button • Ensure Poly Lens Desktop App is loaded on your computer. • Customize your Rocket Desktop App. button feature in Poly Lens • Play/pause media is the default feature when you tap the Rocket button. Play/pause feature is not compatible with some web-based apps. I want to connect a video camera to my speakerphone. • Your speakerphone ships with the USB-A video camera port covered. Access the port by removing the cover with the provided tool. • Connect your compatible video camera's cable to the USBA camera port on the speakerphone. 11 What's in the box Contents may vary by product. Speakerphone Combined USB-A/USB-C cable Power supply and plug adapters Torx tool (for video camera port) Quick start guide 12 Support NEED MORE HELP? poly.com/support Manufacturer: Plantronics, Inc. Plantronics B.V. 345 Encinal Street Scorpius 171 Santa Cruz, CA 95060 2132 LR Hoofddorp United States Netherlands © 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc. Model ID: SY60/SY60-M. 218941-06 04.21 13
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